Reid added a beautiful roof extension over our stairway landing to our house, and at the time I was quite confident I would be leaving a much more positive review. The problem has come in the aftermath. Handyman Connection boasts a one year warranty, part of the reason we chose them for this work. There are several (5 total) touch up things that have been needed since the date the work was completed, some being minor cosmetic things and others being major potential water damage things. The work was finished about 3 months ago, during which time I have had work scheduled but then rescheduled before the time came, I have had times when the work was supposed to get done that I simply received no follow up for and no one came, and the issues have been largely ignored except for when I actively call/text to try and get someone to come fix them. I understand that the company is very busy at this time, but 3 months feels excessive, and it feels like these fixes, that shouldn't take more than a day I wouldn't think, are being grossly deprioritized. These issues have the potential to get worse if left undone over the winter, and I am increasingly concerned that that may not happen in time. Overall, the experience since the day the work was paid for has been unprofessional and frustrating, to say the least.
EDIT BASED ON BELOW RESPONSE: I am still waiting on several things to be fixed. Their craftsmen came and addressed a couple things and left a couple more unfinished, and have recently not been returning any calls or texts to try and get the rest of the work finished. This has been so frustrating, I was originally happy with their work and now I have to say I can't recommend this company in the slightest due to the follow through on these last few items. I was hoping by now to be able to update this review that the issues are fixed, and am very disappointed to have to update it with the opposite.