Whenever I did laundry my basement would flood. My handyman had snaked the drain several times. I contacted TNT Plumbing because I was tired of paying over and over for the same thing. The young lady on the phone, Jessica, was very professional. she quoted a price which was within my budget $150.00. She indicated that the plumber would be at my home within an hour. The young man, Levi, was on point, arriving in less than an hour. The basement had not drained water from the last time I had done laundry. I was not the best customer, repeatedly asking the young man if he was certain of what he was doing. I had previously observed my handyman, and became anxious because, Levi, TNT's plumber did not put the snake in the floor drain like the handyman had. Levi explained that that was not where the problem was just because the water present over the drain. He showed me the capped drain against the wall which was behind the washing machine. he was polite and not uncomfortable with being questioned. Levi proceeded to snake the capped drain and the water which was collected on the floor disappeared. He also snaked the main drain and there were tree roots which were removed from that drain. I am very pleased with the service that TNT plumbing provided. My drain is still clear and when I do laundry I have no problem with standing water in my basement. I rate TNT's service as excellent their phone personnel, Jessica, and the young plumber, Levi, were on task. Levi was in an out it did not take him all day to get the job done. I am a happy camper now. Thanks TNT.