We called them early afternoon for a kitchen sink/dishwasher backup. My husband contacted them and stated we were both at work, but told him would’ve been home by 3:30. The guy said he would come fix it and then come back for payment if my husband wasn’t home in time, because he only accepts cash or check so he couldn’t do payment over the phone and had to stop at an ATM since we don’t use checks anymore. So my husband went ahead and set it up for him to be here at 3:30. My husband called me at work and explained that to me, and I was skeptical after he said “he’d come back for payment”. That didn’t sit right with me. Guy NEVER showed. We called and texted several times, with NO response. It is now 7:05.. 3 1/2 hours later, still no word. Will never recommend.