Have not hired to do any work, so cannot comment on that aspect. However, when I called to ask about a problem in my bathroom, he was extremely helpful on the phone and suggested things that I can do first before having him or anybody else come over to have a look. He spent 5 to 10 minutes with me on the phone, at no charge, which is quite generous. Highly recommend calling. Said he would charge $75 to come over and take a look, FYI. Better than many other price quotes I received.