I am very happy to report an excellent service epefience/story. I had a water heater serviced becuse it kept shutting off. The electronic control had failed and required replacement. I was charged way less than I planning on paying. In fact, they could have sold me a complete watef heater but did not take advantage. On the initial visit they were friendly, professional and the technician cleaned up after himself. Had to go get part was back and finished same day. The replacement failed a few months later but I was always able to get it relit. Last night I couldn't. I called them this morning and was connected to a very pleasant man who looked up the original service order. After a brief explaination he asked if someone would be around which I told, luckily yes. He said the tech who did the original work was in today and that he would send him over to have a look. Becore lunch i received word from my wife that the tech had been in, detected the faulty part, replaced it, apologized and had gone. Even better, the charge was zero. After 8 months there was no haggling, no automatic visit charge, nothing except pride in their work and fairness to this guaranteed retun customer for all of my future needs.
