Mister Waterheater

We had another company install a tankless water heater about 6 weeks earlier. It was working great. The Saturday before Easter, there was no hot water and when we looked at the unit itself, it had no power. We checked breakers, oulet, etc. and everything was showing good. I started calling around different companies who advertised 24/7 service but yet none of them had anyone on-call for the entire weekend. They told me that the 24/7 just meant that they answered the phone 24/7. Uh huh!! They all wanted to come first thing on Monday and I told each of them NO! I finally reached Gary at Mr. Waterheater and they do actually have an on-call 24/7. Gary was great and had Josh set up to come out which he was there inside of 2 hours after my call. After taking his time and checking everything out, he put his hand behind the on-off switch inside the panel and it flickered. Long story short, the factory had not installed one of the wires all the way and it came loose. Great job by all!! Would absolutely use them again without question. They couldn't be any nicer and they were extermely thorough and competent.

A cold shower surprise prompted a blind search for a water heater pro and Gary responded immediately, showed up soon after and walked us through all the choices with straight talk about pros and cons for our situation ,aspiring to high end but budget conscious. His crew showed up next day as promised and did a beautiful install and cleanup with no oops/ extras, and some helpful care advice for getting stretching its life past the warranty. Absolutely recommend this long-time family-owned and staffed business Just had a great hot shower and feeling good about it costing half as much as our one other quote as well. An easy 5-star!

Best place ever