Annie Sanders

5 months ago

Since I started working with Prime Plumbing Service, they have provided me with excellent service especially in contrast to what I have witnessed with other companies. They show up on time and they are very knowledgeable. They cleaned up after themselves and stayed on task. I had the pleasure of meeting the owner when he came to estimate the job and the plumber, an exceptional young man who actually did the work and did it well. Hard worker!! Very professional Great job, great communication, fair prices. Would recommend checking them out.

Davis Theodore

5 months ago

We utilize the wonderful services of Prime Plumbing Service at our office. Many of our employees choose them to service their homes, including myself. This is because they have always provided prompt and professional services at a fair price. Highly recommended!

Zachery Smallwood

5 months ago

Usually dealing with plumbers is not the best interaction. Honestly, I dislike having to deal with them. However, Prime Plumbing Service personnel were courteous, reasonable and punctual. The work was done professionally and clean. I was very pleased with the entire experience. My water heater went out on Sunday and when I called on Monday morning, the plumber was at my house by 2 pm. After he assessed the work and we discussed the price, the work was completed the next morning.

Jose Simpson

4 months ago

I've been using Prime Plumbing Service for over 6 years. Most recently they installed a cast iron tub, faucet and drain system, pulled all the proper permits, passed everything without issue. They are really good at what they do. Call them and give them your business.

Robert Clark

4 months ago

I recently used Prime Plumbing Service to replace my kitchen faucet, and for a major plumbing system repair. They were prompt, professional, courteous, and had the jobs done when they said they would. I will definitely be calling them again for any future plumbing needs. They know what they’re doing and took the time to answer all my questions and fully explain everything.

Michael Penn

6 months ago

Awesome service and very professional in their work. Highly recommend Prime Plumbing Service. Spot on punctual with the appointment. They did a fantastic job in replacing my gas top. Thank you once again and will surely avail your services in the near future.

Jean Stamm

4 months ago

Prime Plumbing Service is the best in town! No need to call anyone else! And, most of the time they can get the job done in one trip because they show up with a huge truck full of every part imaginable. Even brand new hot water heaters on hand!

Kendra Monroe

4 months ago

Communications with Prime Plumbing Service are great. They are definitely a customer service oriented team, very amicable and professional and kept me posted every step of the way. Their technician was here early at the beginning of the time window and provided utmost service. He took care of my drain issue quickly and offered great advice in prevention of future clogging and in other areas of my house. I will definitely use them again.

John Berger

2 months ago

Needed to replace my kitchen sink. Estimate was easy to obtain and was competitive with other estimates I received. They kept me in the loop with regard to their arrival time. The plumber Joel did a great job. Am happy with the service. Will use their service again.

Still January

2 months ago

The hot and cold water supply line valves for our kitchen sink were replaced. The replacement went well. Problem solved. I was impressed with our tech's courtesy and overall professional attitude. Very fast service from when I called Prime Plumbing for service. I recommend them.

James Norris

4 months ago

Prime Plumbing Service was quick to respond to my slow draining kitchen sink, diagnosed my issue and was able to get drain working without requiring hydro jetting, which previous drain company did, and is much more costly. Very pleased to do business with this local company!

Diane Roy

4 months ago

My technician was super nice and helpful! He was really knowledgeable and found the problem immediately. He replaced my water heater in a very timely manner. Thank you to the receptionist who worked really hard to squeeze me in!

Kennith Wells

3 months ago

Hands down the BEST plumbers in this area. Don’t waste your time with the big-name plumbing companies- these guys are very professional, on time and HONEST … and they fixed what 3 other plumbing companies couldn’t. When I need a plumber- I wont call anyone but Prime Plumbing.

Christopher Horton

2 months ago

Had a clogged bathroom sink overnight that they were able to come the next day and fix. The plumber who came was able to diagnose the problem quickly and also help clean up the bathroom after the repair. Yes, they may be more expensive that others you may find in NYC but I would say they are worth it for the piece of mind.

Priscilla Burdette

4 months ago

We have a insurance for our water lines in our home and have had to use it twice. Both times the contractor that they have used has been Prime Plumbing Service and we have been very impressed with their service and employees. Thanks so much for making stressful situations less stressful

Angie Herndon

4 months ago

I purchased a hot water heater through Home Depot about a year ago and they were the company that installed it. Recently the heater had several problems and they did everything they could to fix the issues including contacting the manufacturer on my behalf for parts. In the end a new appliance was needed and they handled the removal and install of the unit. Friendly staff and dedicated to customer service.

Heather Rettenmair

a year ago

We had a water main break and needed an emergency plumber. We called Prime Plumbing Service line. They responded right away, were extremely helpful, and had our major issue resolved in a matter of days. They were so focused on helping us, that they forgot to ask for payment! I felt like the plumber was so sincerely focused on helping our emergent issue, it was incredible.

Victoria Andrews

a year ago

In a time of need, Prime Plumbing Service came through for us. They were calm and reassuring, and they came out (literally) in the middle of the night to make repairs so that heat could be restored. They responded to a call the next day with a complimentary visit to ensure there were no issues. Thanks for a job well done guys!!

Sara Silvia

10 months ago

It was a late Saturday night. We had a super stubborn clog in some old galvanized pipes.Prime Plumbing Service sends out Phil. Phil was great! He found the problem pretty quick. With determination and professionalism he finally got it cleared out. I would recommend it and Phil to anyone! He even cleaned up. We are so happy we chose Mr. Rooter!

Becky Birdsall

a year ago

The Plumbers Prime Plumbing Service sent to me did a fantastic job. They were on time, professional and friendly and service was of a very high standard. I am very happy with their workman-ship and communication. I will happily call you again when I need a plumber.

Kevin Carter

5 months ago

Did a good job, was even early, got it done quickly. Once I posted my review they gave me a call and offered me a discount, just because I shared my loss. What a blessing and how kind of Prime Plumbing Service! I will recommend Prime Plumbing Service to everyone I know.They are Great and really care.Thank You Prime Plumbing Service!

Jacob Mendoza

2 years ago

The plumbers did an awesome job! They were professional, knowledgeable, friendly and super thorough! They went out of their way to check and double check the issue, and even answered questions about unrelated (plumbing) issues. I would definitely recommend Prime Plumbing Service and call them again, great value, excellent service and great quality!

Edgar Bryant

10 months ago

My girlfriend was having a party yesterday. Lots of kids and parents . Toilet in the basement bathroom gets backed up and overflows with feces etc all over the floor. She called and they came over within 2 hours on a Sunday which was great. What was also great is the person they sent over was a 21yo kid named Mike Ceislik. He was awesome. He explained everything with what he was doing. He said he enjoys his work and is interested in figuring out problems like these. Good to see such professional service and with an employee who is motivated to learn a trade job. This kid was awesome . Thanks again....

Josue Rodriguez

a year ago

It was a pleasure dealing with Ben. He was very organized and explained the process as he went along. We had plumbing done going from 2 sinks to one, had new valves and faucets installed. We would definitely call his company again for our plumbing needs!

Laurie Smith

6 months ago

Ben did amazing work for us. He repiped our house and couldn't have been more professional and thorough. The work was done perfectly with as little disruption to our house as possible. Since then he's been back to help us with a couple of other small projects and he's incredibly responsive when we reach out to him. A trustworthy guy!

Gilberto Butler

10 months ago

Ben came on a hot and humid afternoon, fixed my toilets including a wax ring, and was very polite and professional. I would love to buy stock in this company as I've had them fix a pipe on a water meter as well, great technicians with integrity.

Shirley Ray

9 months ago

James came on time and replaced the faucet. He was neat and clean about the work and the fixture works well. He also answered other plumbing questions that I had. Thanks for the outstanding quality service!

Joanne Coleman

9 months ago

These guys are the real pros. They have installed toilets, faucets, and more for me. I've always been completely happy with their work. This time they were able to unclog my toilet too. I fully recommend them to everyone!!

Judith Perkins

3 years ago

Very pleased with the confidence, knowledge and expertise shown when Prime Plumbing Service plumbers came to fix my plumbing issue. They were able to quickly diagnose my problem and offer affordable solutions. I would highly recommend this company and use them again.

Edward Baker

4 years ago

Prime Plumbing Service was available to get a washer connector replaced quickly unlike all other plumbers I had called. Jim was our guy, very friendly and competent. Quick assessment and implementation of remedy. Price seemed about in line with what other plumbers guesstimated over the phone. Benefit of Prime Plumbing Service was availability in much quicker time than other plumbers. Would call again.

Richard Jenkins

3 years ago

I was impressed by how quickly I was able to schedule an appointment. The people at Prime Plumbing Service are very knowledgeable and took care of our plumbing issue in a timely matter. I am always impressed when people that come into your home are very professional and kind. Thank you for such a wonderful plumbing experience.

Kenneth Hill

3 years ago

After a bad experience with another plumber, I called Prime Plumbing Service to clean out my sewer line. This was my first time using them. Their plumber arrived on time and did an excellent job.He also cleaned up after he was done. I was very impressed and would definitely recommend them.

Robert Snyder

3 years ago

Great plumbing service!!! They get the job done. We had to replace our sewer system and they were On It. They cleaned up great and explained the process from being to end. Definitely recommend Prime Plumbing Service to anyone. Very quality and satisfactory services.

Kevin M

a year ago

Shoddy work, very unprofessional, most unreliable company I have every dealt with. Had them come out to fix a loose toilet. Charged $600 including the $125 fee for coming out to replace the flange and reset the toilet. The toilet has been leaking since which I noticed from the unfinished basement below. Called them a couple days later to let them know so they could come back and fix their work and was promised a call back from a manager that never happened. After 3 weeks of multiple phone calls and receiving multiple promises for calls back… nothing. Finally started recording phone calls (and let them know) and several calls later was told someone would come out the following morning. Not surprisingly, they didn’t show up. Time to find a competent and reliable plumbing company and talk to an attorney. Not to mention they tried to sell me their annual paid service many times during phone calls and in emails. Do yourself a favour and find anyone else.

William Mancini

10 months ago

There was a delay in arrival, but once they arrived on my property, Ben and his colleague quickly assessed the situation. They went and got the parts they didn't have, came back, and finished the job in a timely fashion. It has only been a couple of days now and so far everything looks good. I only selected 4 stars because of the cost.

Margaret Wade

3 years ago

We called Prime Plumbing Service for a large job fixing our main water line to the street hookup. They had to dig down through the sidewalk and replace some piping. They were open about their pricing and options and gave great service in one afternoon. Will definitely recommend.

Amanda Galvez

a year ago

Wonderful service! I didn't have to wait on the phone, I got the perfect time - same day service. John arrived on time, within the time-window and fixed the problem in a timely fashion. I even got a coupon and got a reduced price on the job. He was not only professional but very friendly too!

Rose Tucker

3 years ago

Phenomenal service by Jim. Friendly, easy-going, and professional technician. Installed everything quickly and cleanly, and walked us through every step. We will use Prime Plumbing Service for all future issues/replacements!

Shirley Huang

2 years ago

Bad Prime Plumbing Service ever had. They charged a trip fee $200 just to come out for estimate. Unlike many other places offer FREE estimate in Chicagoland. Also we found out that the estimate for small work they quoted was super high of $640 (replace a toilet fill valve). Here is the horrible experience with them - I called for service a toilet, this place sent a subcontractor without letting us know upfront. The subcontractor rejected to give estimate first when on-site but asked for credit card to charge the trip price $200, then sent over estimate of $640 (replace a fill valve toilet part). Same job other plumbers quote $250 for small work like this. Ridiculous price!!!

Christopher Williams

a year ago

5 star customer service, good prices, and great work! Greg treated me like my issue was his own and was able to get everything resolved in a timely manner and ensured I was aware of everything going on during the whole process. The price was good for the work and the customer service.

Karen Rice

4 years ago

I had a clog in the main sewerage line, late on a Friday. When I called , I was given a 2 hour window for someone to be out that day. The tech came when expected and was courteous and knowledgeable. The drain was cleared in a timely manner and I was shown where the issues were with the camera that was used in the pipe. The price was reasonable and the job was done right and quickly. What more could you ask for?

Mariel Valentine

4 years ago

I called them today at 7:59am and they told me they can have a plumber at my house today. They told me to expect a call from the plumber within 2 hours. I waited the two hours and received no call. When I called them back, Phillip (I believe that was his name?) told me that it would be 2 and a half hours. I waited an extra 30 mins and still no call. When I called them back, they said my order was still marked as open and was pending a plumber to accept. It is 5:39pm and I still never received a call from a plumber. I chose this place because of the reviews but looks like I was the unlucky one and have to negatively review this establishment. There should be some kind of communication between the establishment and the plumbers. It is ridiculous that Phillip could not offer me any kind of solution but to continue to wait. He said he had no way of contacting the plumbers, that they have to see the job on their application and accept it. Apparently, that’s not working so well if it’s been more than 9 hours and I have yet to hear from a plumber.

New Wine PraiseandWorship

3 years ago

I was charged $475.00 to rod out 2nd floor tub and diagnose sound of water running behind the bathroom wall. 22 days later, my ceiling is leaking and I have no paperwork from diagnosis of which I was chraged a hefty price tag for. Tried to reason with Phil on the phone and have him come out fix leak and provide me with paperwork I paid for, but he ended up screaming and cussing at me, eggi g me on to hang up...never have I dealt with such unprofessionalism and treatment from a so-called business. DON'T DO BUSINESS WITH THIS COMPANY!

Veronica Dickinson

a year ago

The guys were awesome! They diagnosed the problem right away, identified a number of alternative solutions and got the job done quickly with high quality. They were professional on all fronts.

Christine M.

2 years ago

Be caution with this place! Not sure if their business is legitimate as we haven't received their plumbing contractor's license, after requests several times. They charged $200 just to come out. We have asked for their paperwork, i.e. their business plumbing license but still haven't got it. I would suggest that to check everything before using service.

Cynthia Powell

3 years ago

Jim the plumber arrived earlier.He was professional, knowledgeable and helpful. He clarified everything that he did to fix my toilet problem.I was very impressed with his work .I will definitely recommend.

Brian Phelps

6 years ago

I had been driving on the Kennedy Expressway in Chicago and it was during rush hour with bumper to bumper traffic. I was then thinking We will definitely be sitting here on this shoulder for at least a couple of hours. Low and behold I had found Wilson Roadside Emergency, who by the way got to my location in minutes because they really had a truck in that area.

Just Lydia

2 years ago

They never showed up and had me waiting all day . They could have just declined to do the work instead of calling me back as if they were coming out. Waste of time depending on your zip code.

Amir Haghighat

2 years ago

Charge to even come out to give you price and doesn't even offer to credit it to the job if decided to move forward with the job. Call someone else who doesn't charge you to just come out and give you a price!

Lacherie Morris

2 years ago

They were helpful but to high

travis fox

5 years ago

⭐️⭐️⭐️⭐️⭐️

Janet Capps

5 months ago