We hired this company to scope the pipes prior to buying a house. They reassured us everything was great. Two weeks after we moved in, the basement got flooded due to sewer line blockage. They examined the pipes again and said they could not figure out what was wrong without excavating the pipe (which would cost several thousand) . We hired another company. And they discovered tree roots in the pipe blocking it right away. The folks from the other company could not believe those pipes were scoped by Lincoln Sewerage, not once, but twice (according to them and what we paid them to do), and they did not see those roots... The pipe was totally blocked. We could see it very clearly on the camera with the people from the other company. They documented everything, took photos and videos. It is very questionable that section was scoped at all by Lincoln Sewerage. If it were scoped, the job was botched and definitely not done professionally. Roots did not grow into the pipe and broke it overnight... Besides that, Lincoln Sewerage refused to provide us any written report from two inspections... Which is definitely violation of customers' rights. We are looking at thousands of dollars to replace the pipes and flooring in the basement because of their incompetence and negligence. We have legal help now. And will be filing complaints with Better Business Bureau and Federal Trade Commission as well. To drop the ball is one thing. But the fact they would not admit to it and would just not reply to us is totally unprofessional, rude, dismissive. After we paid them in full for what was never delivered. It is going to cost us in time and expenses, but we were told we have a case. And we do believe in doing what is wright. Luckily, we have people from the other, reputable company, who are willing to help us out. That way, hopefully, Lincolns treat other customers better, if they stay in business for long enough with this kind of attitude. Which is neither professional nor customer oriented... But for now, we would recommend that you take your hard earned money to people who do business honestly, are professional, tell the truth, and do not dismiss and ignore you after they take your money. You have been warned. It is going to cost you more to get legal help later, when you end up with broken pipes and flooded basement, than to just hire someone honest now. We wish we knew that before. Ironically, they were recommended to us by our real estate agent...
