If there was a zero, that's what they'd receive. I called on Saturday and they said they'd be out the following Friday after 11:30. I called to confirm Friday morning and it was clear they'd forgotten, but they said they'd be here in the hour. At 12:40, they said they'd be here in an hour. When I called at 2:45, they said they'd be here in 30 minutes. At 3:45, they didn't pick up. Ditto at 4:15. I had the entire week to get this fixed, but didn't call anyone else because Fernandez said they'd do the job. Instead, they just blew me off. Who does that? I have a house full of people here on Sunday and no working powder room. They are dishonest and unreliable, and left me hanging. If they weren't going to show up, why couldn't they just have said so?