R & R Plumbing

I've never used their services, but I'll definitely check them out if I ever need plumbing help in the future! I just saw two of their guys push a man's car that had died in the middle of the intersection allllll the way down the street so that he was in a safe place to check things out. Super kind and helpful, that was really heart-warming to see!

Was given a service window of 10-12. At 1:15, I called the office and found out they weren't coming out. No call. No text. No email. Nothing to let us know they wouldn't be there. Awful communication.

Didnt use their plumbing service. One of their drivers was going almost 100mph in a construction zone today, tailgated me when there was a semi in front of us, then gave me the bird.

DO NOT use this company. I have called this company MULTIPLE times to fix my water heater. All my calls were ignored, including the emergency line. When I finally got ahold of someone the woman on the phone was incredibly rude. I was told someone would be at my home between 10-12 and no one has showed up. Completely awful service.

One of their trucks was aggressively driving very early in the morning, and I don't like to give my business to people who don't care about the safety of others

The people on the phone were great, especially the service department, and the service tech Danny was the best.
Will use again ... highly recommended.

This “company” and I use that term very lightly is a subcontractor for D.R. Horton.
They have no business installing plumbing, especially on New Construction Homes.
We moved in to our newly built home in November 2021 and used a preferred plumbing service to install a new water softener system, THANK GOODNESS we called someone other than RR Plumbing.
The plumber discovered that the water lines were all installed and attached to the “outside walls of the home” and then insulation was installed from the inside to “hide the incorrect installation”!!!
Had this gone undetected we would have serious issues now in the cold of winter.
So I call the builder and am told this is a “warranty issue” and it is my responsibility now to call RR plumbing to get the issues fixed. (Thanks DR Horton, see your review also)
I called RR Plumbing and spoke to JR..He proceeded to tell me they only do the Warranty repairs if something’s broken, and further said it was not their problem as they just install the plumbing....What?!!!
So I call DR Horton back and tell them what happens. They come by and see the issue and I am told they will call RR Plumbing and “see if they can get them to come out and fix this incorrect installation”
So a few days later we get a call and RR Plumbing says they will come out and fix the issues. The end result was they “did fix the lines” but come on man, really?
Would NEVER recommend this plumbing service to anyone. Hire at your own risk!!!!

I had a faulty gas shut off valve on my water heater and furnace. I called r&r and they were here same day thank you to Tammy. Ron came over in a timely manner and replaced my gas shut off valves good quality work professional and was very understanding when I asked him questions. Thanks Dan

They might provide good service, but they need to install governors on their vans. I certainly don't appreciate being tailgated within inches of my bumper on I865 by the gentleman with plate #AWI282 when I'm already doing 80, and then watching him nearly rear-end a semi in a construction zone. Oh, and it's all on my dash cam if the owners of the business would like to see it.

Very aggressive drivers behind the wheel. I've seen their trucks weaving in and out of heavy traffic, tailgate and floor it when lights turn green. I've seen it quite a few times, though this last time I was able to get some information from the truck. Truck #49 was driving like a maniac down US 31 and again on 465

I am very happy to report an excellent service epefience/story. I had a water heater serviced becuse it kept shutting off. The electronic control had failed and required replacement. I was charged way less than I planning on paying. In fact, they could have sold me a complete watef heater but did not take advantage. On the initial visit they were friendly, professional and the technician cleaned up after himself. Had to go get part was back and finished same day. The replacement failed a few months later but I was always able to get it relit. Last night I couldn't. I called them this morning and was connected to a very pleasant man who looked up the original service order. After a brief explaination he asked if someone would be around which I told, luckily yes. He said the tech who did the original work was in today and that he would send him over to have a look. Becore lunch i received word from my wife that the tech had been in, detected the faulty part, replaced it, apologized and had gone. Even better, the charge was zero. After 8 months there was no haggling, no automatic visit charge, nothing except pride in their work and fairness to this guaranteed retun customer for all of my future needs.

I've never went through this company, but met a guy who worked for them at the gas station by the name of Nick. I asked him a couple of questions and he didn't hesitate to try and help me with my problem. If I ever need a plumber this will be the company I call!

Awful plumbers. They installed a defective water heater in my home which failed after two years and flooded my home. I acknowledge that the defective water heater itself is not their fault, however, they did not install it sitting in a drain pan or elevate it. It was simple sitting on the floor. Then they did not return any of the 4 emergency calls I placed to them. Avoid these plumbers at all costs.

R&R Plumbing came to fix a leak in the foundation of my home. The workers let the jack hammer fall and crack and brake a large piece out of my toilet. Now they are trying to install a small cheaper toilet and refusing to replace my toilet with the same size and color as what the broke. The service manager wont let me talk with the owners. I will never call them again.

Can't say anything about their services but I wouldn't let them in my house based on the way they drive. This morning I witnessed one of their guys on I70 & I465 riding peoples bumpers, weaving in and out of traffic, etc... Totally wreckless!

This morning one of their drivers pulled up to the side of me to flipped me off and clapped in a sarcastic way. I have no idea why he did what he did. I saw the name of this company on the truck which is why I’m here writing a review.

Professional, accommodating, helpful and fast. Dan fixed a gas leak for us that was a little outside the scope of what we thought it was to save us the trouble of calling in another company. Thanks Dan!

Quickly figured out the source of my leak and had everything needed to make the repair on the truck. The charge for the work was very reasonable.

No problems here, new WH installed on short notice, best price, and when they left didn't even know they were here!

Great people great workers

They never call back on the emergency line

Very punctual and efficient.

Fantastic

Good people