Westbrook Service Corporation

Our service man was cordial and efficient, arriving promptly and wasting no time, especially nice since it was 9:00 p.m. Having a service contract made the cost very reasonable.

Wonderful people wonderful service quality work fair pricing

Shane and Amy were a breeze to work with. They gained a lifetime client in me when they assisted with an emergency repair at my medical office building in Orlando. Great folks!

Above and beyond my expectations
The service tech Jose V. came out only to install a WiFi thermostat and i mentioned to him that my AC was taking a little longer that normal to reach the set temperature. i was expecting an answer like you have to call them, but Jose told me he would check the pressures and realize it was a little low on refrigerant so he added it and notice that the pressures were not right come to find out a valve in the brand new unit was defective so he had them ordered it and came back and replaced it. Great work, so far so good.

prompt and fairly priced. good doing business with them.

The best service

It was a very positive experience. The technician, Ramsys Rodriguez was not only able to find the source of our problem, but in a very efficient way solve it. He was pleasant, respectful and very professional.

Very professional, job very well done

I called Westbrook to schedule my bi-annual A/C checkup. Nothing was wrong with my A/C unit but I wanted the checkup before I went on vacation. The service rep (Clint Alexander) was very personable and knowledgeable. He explained something to me that was different than any other rep had told me in the past. I was extremely pleased with Clint.

Waited for a call back from someone, nothing.

Best ever 💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾

If you see any of these vans on the road, STEER CLEAR. They will cut you off, won’t use their blinkers, slam on their brakes and attempt to run you off the road. The most unprofessional and unsafe driver I’ve ever seen.

Service technician arrived on time and performed and outstaning job, a true professional

Mr. Miguel and Chris came out today to replace a gas water heater and to fix the vent tube that had gotten disconnected by our roofer. Both Mr. Miguel and Chris took the time to explain to me what the problem was up in the attic and the best way to fix it. They also noticed a tear in the a/c duct and fixed that as well. Both Chris and Mr. Miguel were professional and courteous to me and worked hard in this Florida heat. I will be using them again to put an electric water heater in another home. I would highly recommend Westbrook Plumbing!

Great service information before and after service was completed.The service tect Jasons was knowledge of his craft.Thanks he got the unit up and running.Great Job will recommend Westbrook anytime.

Jose Valles did a good job repairing my A/C unit.

Chad was very professional, helpful, and polite. He got our AC fixed, and answered all our questions.

Matt was incredibly helpful. Fixed a leaking coil and didn't try to up-sell in anyway. Will definitely be using westbrook in the future for AC problems. 5/5.

These guys are a HORRIBLE. I spent $7000 with them on a new unit and they have been to my house making repairst more than 12 times in 2 years since it was installed! No lie! Now they ENDED their residential division. This company is horrific, have no clue what they are doing, customer service was horrific, salesman not knowledgeable, sold me a line of goods and I fell for it and now I have a unit that is once again not working right.

Chad did a great job of assessing the issues with my AC unit and recommending options for replacement in the future. He explained how unreasonably high my electric bill was due to the inefficiencies of my AC unit. I look forward to having Westbrook back out to do the full replacement soon.

Supervisor came out to make sure everything got taken care of. Great customer service.

Jason is on top for knowledge, experience and honesty. He was very pleasant, courteous and took care of our AC problem expeditiously. We will request Jason the next time we have an issue.

Matt arrived at the appointed time and quickly diagnosed the problem. He replaced the defective component quickly and efficiently. Thank you.

I needed some electrical work and ac work to fix some inspection findings before I sold my house. I called Westbrook because I've used them before and I knew they we good. Rich showed up at 7:30 for the ac work in the hot attic and got it done quickly and professionally. Then Steve showed up for the electrical work. He got the 9 items fixed quickly and even needed to rewire my Jacuzzi tub as the wiring was messed up. I was then scared for the bill I'd get for all this work and two separate technicians. Instead, the bill was very fair. Westbrook is the way to go if you want work done by a fair and honest company! Both technicians were great guys that worked hard and got the job done quickly.

I recently acquired your tech. Lester Webre to relocate an existing water fountain in one of my company buildings. To perform this task he was required to penetrate a block wall and extend the plumbing to the existing system, a task that I thought was impossible. Lester performed the work in record time including remounting the existing fountain at it's new location. When all was completed you could not tell the unit wasn't in it's original location. Excellent work Lester!!

Fantastic service provided by Chris Woodward! Very much appreciated his professionalism and of course FIXING the electrical problem!

My service person was knowledgeable, kept me informed throughout the process and asked me what I wanted to make sure I got what I needed. I enjoy this level of service and recommend to anyone who needs help.

Your team member REGINO was absolutely awesome - I would highly recommend your service. Please relay to Reigino how I greatly appreciate him, truly professionally and kind!!
Thank you, 🙏🏻 thank you!!

Angel arrived on time, was such a gentleman, explaining what he was checking, potential problems and solutions and in general did an excellent job. It was a pleasure to have such a kind, efficient representative of Westbrook in our home.

Matt is a very knowledgeable and professional technician. He has been to my house twice over the last two years and I’ve always received excellent service.

When we called westbrook services about our underground leak, the office assigned a tech to come out the same day. Ralph V. Arroved and was so professional and extremly friendly. He diagnosed our problem and advised us to also speak with the city regarding our sewer line blockage. With his help we will also be able get reimbursement from the city for the work done by westbrook.
Ralph did a wonderful repair of our sewerline on our side of the property. Westbrook is so lucky to have ralph on their team and we will recommend westbrook toball our friends and family.

As always a professional job. I’ve been using Westbrook for years and while they may be a little more expensive than other companies, I always have reliable, courteous and professional people show up. I’ve used them for A/C, electric and plumbing and have always had a good experience.

Great work

Great company, Great Techs and fair prices. You never feel ripped off by this company. They isolate the problem and get your unit back up and running.

Terrence was professional in his work. He was thorough, and completed his work in a timely manner. He took pictures of the blower and coils to show me that they were clean and in good working order. I would recommend Terrence and Westbrook Service Corp for heating and air conditioning work.

Matt is a skilled professional; very efficient. Also, he was willing to answer all my questions in a way that I can understand.

i had called and left messages yesterday (sunday) on 5 different electricians / businesses that claim to have 24hr service or emergency repairs on weekends. I must say, this is the ONLY company that answered the phone and had an actual technician call me back within 30 minutes. Although, i didn't use the company because i later found out my HOA covered the actual damage, i will def keep them in mind for any future repair work. Now that its Monday and after the fact, a couple othershave called me or emailed but too Late now! Thank you for answering and the quick response and for providing good advice via the phone!

Requested service online at 7 AM on a Tuesday by 8:40 AM I had not been called back so I gave them a call on the phone. (How many people were ahead of me at 7 AM that they couldn't contact me within an hour and a half?) I was told that they would try to get someone out that afternoon but they could not honor the warranty on my 7 year old unit because I had not had maintenance done on the unit in the past 2 years (I didn't even ask about the warranty!). First you DON'T contact me in a timely manner, then I get shuffled to later in the day and oh by the way you will be paying full price because you didn't pay us to come out and check your unit every year! NOT great customer service! I called another big company in the area, they had someone out here by 10:30 AM! and I am on my way to air conditioning again.

Thank you for the help. Jean was very knowledgeable!

Very knowledgeable, professional & efficient. Will definitely request Mike for future requests. Thank you!

Friendly staff and good hearted people

Westbrook bailed us out when our air conditioner quit on us. The tech arrived within the window that was promised to us and was very polite and courteous. He promptly diagnosed the problem, communicated the issue to us and, with our approval, had our unit repaired and operational once again.

This was the third time that we had used Westbrook, previously for another A/C repair and a tankless water heater install. All three experiences have been great. We would highly recommend Westbrook!

Great service and arrived as stated. I like Thomas, he explained a lot about our heating / air conditioning that I didn't know. Thank you Westbrook.

Used Westbrook to install a gas range. Wish I had gone electric! Was told they would be there between 10am and 12 noon. Didn't show until almost 2, with no apology or call saying they were late. Had to lose a full day's work waiting for them. Was told the install would be $130.00. Ended up being $240.00 with no explanation why the price increase. These guys might be good at some things but communication and honesty are not them. Please go somewhere else!

Great service with friendly technicians.

My techs were the best. Very professional, courteous, knowledgeable of their trade. You need more guys like Angel and Eric. Would def call and ask for them if i ever have a problem with my AC again. Great job guys.

My service person was punctual, professional and polite. The job was done throughly and my questions were answered completely. I am very pleased and would freely recommend Jose and Westbrook

I've lived in Florida for over 24 years, and I can honestly say using Westbrook was the BEST decision I ever made as it related to my plumbing and gas repairs. Their professional, honest staff exceeded my expectations as they tirelessly trouble-shooted my issues. Their impeccable follow-up, timeliness, attention to detail and most importantly, fair pricing, is why I highly recommend using them today! I would trust Westbrook for all your service needs. This customer gives Westbrook a 5-Star Rating.

Fast, efficient and done well

As always, its great to be a long time member of the comfort club with excellent customer service and service. Thanks Jason and Katie!

I called the company on Friday and got an appointment on the coming Monday to look at the leaking shower. I didn't get any call on Monday. I called Tuesday and was told that someone was working on an estimate and that it will be a substantial amount. Wednesday, I spoke to a supervisor and he says the tech didn't know what is wrong and have to send another person to look at it. It is not my business to know how they run their company, but I will never recommend this company to anybody.

Kevin has always been super helpful when I needed commercial plumbing services.

Communication problems between salesman and installers. Additional communication problems with the client and installers. Had to reset compressor location. Installation of compressor still questionable.
The new A/C unit installation never inspected even after 3 calls to Westbrook.

Barry the plumbing tech was very polite and professional. He repaired my main water line leak in my yard leaving the area as if nothing had happened. Their air conditioning, electricians and plumbers are the best.

We had a brand new system installed in July 2018. Westbrook has moved away from residential which would be fine if they had referred us to a competent company to handle our warranty repair. The system has totally stopped working and the company they referred us to wants to charge us for the repair. It's only been 7 months since it's been installed. Maybe they got out of residential because they knew something was up? This is unreal. #prisoner

TECO came to my house and told me there was a gas line break in my area and they would have to turn my system off for a few hours. Later that day they came back to turn system back on and said they “found” a small leak and I should outside company to fix it. I called Westbrook and set up an appointment to repair problem.David(Westbrook) came at scheduled time and checked system and found only a fitting needed to be secured. After a call to his office they stated their would no charge. Professional and honest, that is how Westbrook Services treated me.Thank you!!

To make the house more energy efficient, I called Westbrook to come out and give me a quote on replacing my 40+ year old ductwork. I was requesting a metal duct trunkline for the two main runs in the attic, and flexible ducts for all the outlets and returns. We settled on the metal ductwork and one flex return.

The day the truck arrived to do the work, they started unloading the ductwork. No metal ducting for the trunklines! I asked why no metal, and was told that wasn't what they were given. When I showed the signed contract for the metal, they said they needed to call the office. The office said they would send someone out to look at the situation. A man came out, walked through the attic, came down and said he would call me.

The call came and they told me it can't be done. I said but we have a signed contract. What does a signed contract mean? They didn't return any calls in the future, and stated they just can't do what the contract says.

So they don't deserve any stars for not standing by their word, and contract. The one star is because the note can not be posted if no stars are selected.
Good luck using Westbrook and what they stand for.

Great service.

Arrived On Time - Polite and explained in simple terms resolution to our problem - Excellent Service Skills and talent! Price was reasonable also! THANK YOU

Dale was awesome. Very professional and diligent about his work.

Still waiting for the quote!

Westbrook has the best customer service I have experienced. Mike performed the work on our house and I couldn't be happier. He was well informed, honest, and fast. I will definitely use Westbrook (and preferably Mike) again!

This team was amazing to work with! We had an issue with our old A/C unit where it was blowing out air but the air wasn't cooled. We contacted this company and they sent someone out (on a Saturday!). The tech filled our Freon since it was low and checked out the unit. It was determined that since our A/C unit was old, it was probably time to get a new unit. Once we determined we needed the new unit- a rep came out to the home to look at our old one and talk about how the new one would function/look. The new unit was installed with a day or 2 of determining we wanted to purchase a new unit.

The techs that came out to install the new unit were very profession, knowledgeable and kind! Even though it was pushing 90 degrees that day- they worked quickly and had our new unit installed in no time. They also fixed some issues with ventilation and such from an improper install from our previous unit. They truly did a great job and went above and beyond fixing the issues from the previous unit. They explained everything and were very thorough. With the installation of our new A/C unit/handler, we have saved approximately $100 per month on our electric bills!!

This is a great company and everyone was great to work with. We will for sure use this group should we have any future A/C needs. We would recommend the Westbrook team to anyone!!

Good people pay well

My association with Westbrook Service Corporation spans over 10 years. As a comfort club member I receive a routine tune-up and maintenance of my a/c unit twice a year. I have met several technicians over the years and each one has been punctual, polite, knowledgeable and professional. It has always been a pleasure, and my equipment has been running very efficiently. I highly recommend this company for air conditioning and I would assume they do a superb job with plumbing and electrical also.

Update 2019

Was informed by Westbrook that they no longer do residential a/c service, only commercial business.

The representative quickly diagnosed the problem (bad fan motor), called the office to check for the warranty information (covered), installed the new motor (from his truck), and tested the system for cooling. He also did the annual maintenance check which was scheduled for the following week. No complaints. Good service call.

I am beyond please with their services. I live in a fairly new apartment, but never would I have never thought I'd be dealing with a new faulty water heater. After 3 months of not having consistent hot water and the apartment complex's maintenance crew not being able to fix the problem, I had enough and management contacted Westbrook. Lester and his assistant were very attentive, professional and detailed. He followed up to make sure that everything was OK. I am beyond pleased with their prompt, professional and diligent work.

Very rude man and unsafe driver van #1210 almost hit my vehicle while my baby was in his carseat. I had to swirve and I would like you to fix this problem WestBrook, I will let everyone know to stay away from 1210.

Technician Jose was great. He had patience with me always asking questions and got us up and running around 11 pm at night. Great service after hours.

Called to setup a service call which took two weeks, Westbrook called on the day of the appointment and they had to cancel the appointment and reschedule which was another two weeks. Why does it take a month to schedule service??????
I guess they are not interested in my business!!!

Wanted to extend our heartfelt thanks to our Service Tech - Terrance. We are long time Westbrook Comfort Club customer's and our a/c heater suddenly stopped working last night. Brrrr... Customer Service was able to schedule us quickly for a service call. Terrance arrived right on time, quickly identified the problem, resolved our issue and got the house nice and toasty in no time!! Terrance double checked to make sure that all of our systems were working properly and we also had a great conversation along the way. Thanks again to everyone at Westbrook for all of their assistance. Much appreciated!!

I am very happy with the service! Matt is a polite and smart mechanic. I have a maintenance contract and will renew it again.

Mike was awesome! Super kind and took the time to explain things to me. Went above and beyond.

My AC quit working and I called Westbrook to schedule AC diagnosis. Scheduling was OK and a technician showed up on time.
The diagnosis the technician gave to me was something wrong with the wire that connects the panel and inside unit. he promised to give me the pricing to fix the wire the next day.
I didn't get a call from them after calling them several times. I had to go to another company and it turned out that the switch for the inside unit was off. That's the reason AC unit didn't start up. I turned on the switch and my AC started working again. Westbrook gave me the wrong direction and I could have ended up with paying $500 to replace the wire.
I called them asking for a refund and their attitude was just rude. Even my credit card company that was on the line as well said they were rude and they were glad that I would never had business with them again.
Anyway, I don't know why they have good reviews. Maybe my business was just too small to be good for them.

Extraordinarily EXPENSIVE

Ripped my mother off completely. Techs lied to her sold her an insanely expensive thermostat she didn't need or could use. Just pathetic ripping off the elderly.

I called Westbrook HVAC services to replace the company I had doing my HVAC services because my neighbor highly recommended Westbrook, especially their Comfort Assurance Club. I look forward to reliable service from Westbrook, and if all your techs are as good as Jean Acosta, then I expect a long relationship with Westbrook!

Today I had both a repair and maintenance issue addressed. Our technician Ramsys was exceptional. He explained what our problems were clearly and concisely as he made the repairs and he provided feedback on the daily operation of our systems. He understands both technology and customer service.
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My previous visit... Westbrook has always provided excellent service. I have been a customer for many years. Today's service (which was complicated) was finished earlier than estimated and Jean was neat and clean and communicated their status along the way. Overall another great experience.

Extremely poor response from the AC unit service side. We called TWICE in reference to service to our AC unit after business hours, both times a different operator recorded our contact information but we NEVER received a call in return. NEVER. The following morning a person was scheduled to come out to service at 8:19am but after waiting the entire day for someone to service the AC unit no one ever arrived. No phone call. No notice provided. I called the business again prior to the close of business hours to inquire about our service stays and no one answered. Extremely disappointed. Extremely disappointed.

Remodeled our kitchen requiring plumbing and the addition of gas into the home for kitchen appliances as well as new tankless-gas hot water heater and a gas clothes dryer. Jay (First name Waylon) Jones was more than we could have asked for. We had an electrician, countertop-installer, as well as a cabinet contractor for the project and by far Jay was the most professional and knowledgeable. He needs a promotion and raise.

David was incredibly thorough, and taught me a lot about my HVAC in the hour he was at my townhome today. I will be calling Westbrook again for other services, and I'll be asking for Mr. Garcia Del Valle next time my HVAC needs attention.

Got to work here through a temp agency for a couple days and the people are really nice!

They are Overpriced

Westbrook value their employees as much as their customers. One word to describe westbrook is Family

Great Checkups performed on our two systems by Jason.

Great job after a couple of hick ups.
Would highly recommend

Very pleased with the service - professional, good communication, arrived within specified time frame.

As long time members of Westbook's Comfort Club we have found this 'local' company to be professional, responsive, and competitively priced for all our electrical, plumbing, gas and HVAC needs. The most recent event was the installation of a tankless hot water system to replace one installed by another plumbing company years ago (which we later found out was not an adequate size system for our home size). The Westbrook technician, Mr. Jay Jones, a Westbrook star employee, provided professional, honest, and a 'plain language' assessment of what our home requirements are and which tankless system was best suited to meet those needs. He patiently answered every question regardless of how trivial. He consistently demonstrated that he would not be satisfied until we were satisfied! Westbrook and technicians like Mr. Jones are the reasons we will continue to be loyal customers of Westbrook.

UPDATE: Another Project, August 2018.
We contracted Westbrook to do a major re-plumbing project throughout our home due to the fact the house was built in 1993 using Polybutylene piping, the standard for homes in Florida built between 1975 and 1995. This type of piping deteriorates over the years and 'pin hole' leaks start occurring. We decided to be proactive and remedy this problem. Westbrook has always beens our 'go to' company for all types of repairs. We discussed the scope of work and Mr. Jay Jones (Westbrook Field Supv.) provided an estimate. . .which included drywall repairs, less painting. Plus, Westbrook includes a 10 year warranty, double the standard industry warranty. The two plumbers dispatched to our house (and Mr. Jones) were 'Barry' & 'Gino'. Excellent customer oriented professionals, respectful of our home in minimizing the work impact and associated dust, etc.. Very proactive in making recommendations during the 3 1/2 day project that would help preclude future problems. These gentlemen from start to finish were the best!!! The follow-up dry wall work was performed by a sub-contractor Westbrook employs to do the finish dry wall repairs. Mr. McGrady & his associate 'Donald' were again respectful of the impact their work would have on our home and minimized dust, etc. The finished dry wall repairs throughout the house were masterful. (FYI, painting is up to the homeowner to add to the sub-contracting work. . .we elected to do it ourselves.) Make no mistake, re-plumbing a house is invasive and inconvenient, and costly, however, the alternative is not an option; it needed to be done. Homeowners faced with this Polybutylene problem would do well to contact Westbrook. . .they are the best out there. Barry Dodson, Orlando, FL

They get the job done

Westbrook solved the issue with my heat pump. I was particularly impressed with the professionalism of the field technicians. Angel was responsible, efficient and effective. He provided great communication so I understood what to expect. The office staff was also very courteous. The price charged was reasonable for all the work performed.

Needed Immediate service and Westbrook did not blink an Eye and helped us get our project completed. The staff at Westbrook is friendly and Knowledgeable.

Pretty scary how one of this companies vans were driving the other day tailgating and cutting people off.

I received timely and excellent service for my kitchen plumbing repair work! My work was done by Charles who had the knowledge, skill and perseverance to do the job. I am very grateful that he was thorough and completed the work that was needed. Thank you Charles and Westbrook!

Residential customers are referred to Service Experts who act like they are an arm of Westbrook only you get a call center in Texas who sent me a plumber who was actually in Cocoa Beach and wasn't going to come to my home until almost midnight . Unacceptable !

We needed our outside AC unit relocated. A rep came out quickly and provided us with an estimate the next day. Within a week we had the work scheduled and completed. The techs were detail oriented and made sure that all my questions were answered. Very competitive pricing!

Mike was very professional. From the time he arrived to give me an estimate to when the job was completed. The estimate was correct, the job was completed on time, he was always on time. The job that was done looks very nice. The job site was left cleaner than when the project was started. I will definitely use Mike and Westbrook again.

Overall good service. Total house repipe on a 1924 historic home. Our service technician, Dante, was spectacular and would recommend him to anyone getting a repiping. We have an older house so some challenges with that. The main line hook up was rushed. The last day, Dante showed up early but unfortunately no one was with him to support completion of the project. He finally received support around noon and I believe there was a rush to finish the job. The team finished very late (10 pm) and one of the other technicians did not crimp the main line causing a blow out and siphoning dirt back into the house lines. A huge mess and some of the pipes had to be redone due to dirt in the lines. I expect better from Westbrook and they normally have exceeded my expectations - I was disappointed in this job - other than the professionalism that Dante displayed throughout.

I signed a contract with Westbrook to install a tankless gas water heater in APRIL 2019. It’s now January, 2020 and they still haven’t finished the work that was contracted! They came to my house 4 times since that date to evaluate and coordinate with TECO gas to install new gas lines (old meter was defunct) and prepare to install the tankless water heater and also hook up my gas range. Each time they had an excuse for why they couldn’t do the job on that particular date. The final time was on JANUARY 30, 2020 when the tech came and said he needed another tech to do the work and had no record of the gas range installation, even though I’ve had 8-10 phone and personal conversations detailing the work order. When I called to reschedule, Robert Valentin, Director of Customer Support, was anything but helpful or professional. He repeatedly talked over me, gave conflicting information and told me I was unreasonable and rude. Quite the opposite, in fact. He quoted me $1,270 to do the work when I was originally quoted $300 in April then told me to find another contractor if I didn’t like it. I set up a time 2 weeks later for them to do the work because I haven’t had an oven for 9 months!
The last thing he said before hanging up was to
...”get another contractor if I was unhappy with their service” and he apparently heard me say ‘go to hell’ as I hung up. He called back 5 minutes later and said they would not be following up because of my comment, and that I was “rude and abusive”. After 9 months of waiting for them to do their job, Mr. Valentin could have gone to hell and back a thousand times! A passive-aggressive personality with no background information should not be head of Customer Service! This is the WORST sense of responsibility and customer attention I’ve ever experienced!!!!
Dr. Paul Skomsky

This worker went above and beyond what he had to do to make us happy. We are so thankful! Courteous and efficient and friendly. Thanks a million!!

I have just recently purchased a new Air Conditioner from Westbrook. My father owned an AC and Refrigeration Business, and this was the first time I was making such a big purchase since he had passed away. We had used some local companies for minor repairs and estimates, but I had not been impressed or confident with their knowledge or workmanship. From the moment Tom and Carlos knocked on my door (and they were actually early), I felt we had picked the right company. When the job was finished they took the time to show me all the new and modern details of my Air Conditioner. Tom patiently made sure I understood everything and answered my many questions. The outside unit was installed better than the original had been. Everything had been picked up and cleaned up. Westbrook adjusted the bill because a new box did not need to built like the rep had thought. I would not have known to question that. Our experience was made better by how professional and respectful Tom and Carlos were to us and to our house. After the job was completed, Westbrook took care of all the paperwork for rebates, registering, and inspection.
Needless to say, my experience with this company has been good, and I have signed up for the maintenance plan with Westbrook. I would and I have recommended this company to my friends.

I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he completed a very comprehensive assessment and explained everything thoroughly. What I also appreciated is that his prior job was running over, he said he would call and update me which he did...

Excellent, reliable and professional service.

I had an appointment to put in a new shut off valve for the oven. My appointment time came and went. I called to check on things. Was told a message would be given. It is now more than 3 hours since I called. Nothing. My business is going elsewhere.

Extremely professional, quick response and quality craftsmanship!

I ordered a tankless water heater to be installed on my property June 27, 2019. It took them until December 2019 to finally install the water heater. Now they claim I still have an open permit on my property and they haven't been able to get in touch with me about closing it. Wrong. I have repeatedly sent emails and phone calls (the person is never at her desk) so I have left message after message with no response. It is currently July 27, and I still have an open permit. Wish someone would get it fixed for me. Don't know if I would recommend this company for anything in the future. No follow up.

We have used Westbrook for many service calls for our orlando property management company. We found their service to be good and for a licensed contractor their prices are reasonable and acceptable. They have an emergency service for after hours calls which is very useful.

Matt was very proffesional and courteous. I was having regular maintenace done and he conducted everything in a timely knowledgeable manner answering any questions I had.

Installation team exceeded expectations. Exceptional technical knowledge and excellent work ethic and practice.

Matt was on time, efficient, excellent service - also gave tips on what to keep look out for in future. Thanks, so glad we have found Westbrook!

Whoever the hell is driving your truck 1607 right now needs to be sent back to drivers school. Cut literally right out in front of me as I was coming to a green light and slammed on brakes in front of me blocking in at a red light. Y12 KUI (Tag number) Ford F-150

I can’t even fathom how this company is still in business. I run a multimillion dollar company in downtown Orlando if I conducted business the way they do we would be out of business. Not professional, techs and managers will lie right to your face.

Tech was knowledgeable and professional. Detected the issue quickly with the utility companies equipment and repaired it. The gas utility company didn't even try to repair or test their own equipment when we called them to report smelling gas. They just sent someone and shut off the gas to our home and as it turned out it was their own equipment that was the problem costing us unnecessary expense of hundreds of dollars. Good marks to Westbrook very poor marks to Teco Peoples Gas.

Had an HVAC problem over the Labor Day weekend. Westbrook responsively dispatched Gene to our home where he immediately identified and spot welded a leaking evaporator coil, and placed a new coil on order. The service and demeanor were outstanding!! Thank you!

$150.00 for estimation?

Ramsys was extremely friendly and helpful. He was prompt and he fixed my problem. I would use Westbrook again.

I've used Westbrook for years and always received great service. I've never had an issue with parts or service.

Barry was able to successfully get our hot water working to our complete satisfaction. We had been unhappy with the tankless hot water system since we bought the house 2 years ago. He changed the system and now it works perfectly. THANK YOU!!!!

On Friday, Sept 29, our A/C stopped working so we called and they sent a guy in on Saturday Sept 30th and he said that our top of the line A/C unit needed a new motor part. They would order it as we are covered by our annual support contract. That all went fine. We got an email October 5th, Thursday, saying that motor was in. Then, we fanned ourselves and patiently waited... and waited.... through the weekend.... Nobody contacted us to let us know when they were coming by to put it in. By Tuesday, October 10th, we had still not heard, so I called them. Even though the part was now in since last Thursday , we were not on the install schedule at all. Whoops, somehow, we got missed. Then, the nice lady says they are booked this week and can install it next Tuesday , the 17th, which would put us at 18 days without functional a/c. The part that really annoyed me was that even though the part had come in, they didn't schedule us to have it installed. Then, when I called them to check on the status, they didn't have us on the calendar at all. They dropped the ball on this one, and when you drop the ball, you get a player in the game that makes up for it. But no, I have to be without consistent A/C for 18 days. I did ask to speak to the manager, but he's too busy to call me today and will hopefully call me in the morning. What's my recommendation? I would say that if you don't need a/c right away once it breaks, then Westbrook is pretty good. For folks like us that are on an annual contract, we get shafted. They will get it fixed but they aren't in any real hurry even when they are the ones that dropped the ball. So today is Tuesday and they can't do it until next Tuesday even though they should have put us on the calendar when they ordered the part. Heck! Hurricane Irma only caused us to have no A/C for 2 days! Sorry, but at this juncture, I cannot even bring myself to give West Brook even one star for service. I did offer to hire an A/c Guy to do it, and send them a bill. It appears they are so backed up that they can't handle the work ... and instead of hiring more a/c people, they just make us wait. So, while
I am waiting, I am doing the best thing I can thing... rating.... yes, waiting and rating...

Wow - unbelievably rude service and poor quality work. Cannot recommend enough that you STAY AWAY

We had a couple problems with our system, and David Garcia, our tech, took responsibility, diagnosed the problems, and was able to get everything running and operating efficiently. He was persistent, professional, and had a calming personality, which is good to have when the air conditioning is not working . David and Westbrook went out of their way to satisfy our concerns. We have 4 systems that Westbrook has taken care of for several years, one residence and 3 commercial. We recommend Westbrook.

Thomas did a super job diagnosing and repairing out A/C condenser unit and explaining the problem.

Westbrook has always proven to be extremely professional. They show up, on time, with a smile. Today Marvin navigated a small plumbing mess I had, in addition to the more routine work previously scheduled. He couldn't have been nicer and more reassuring. He completed the work and left the place as clean or cleaner than he found it. I use their A/C services as well.

Had a plumbing emergency with a house full of guests. Westbrook responded quickly and replaced a failed sump pump within a few hours. Knowledgeable plumber sent to our home knew what he was doing, was fast and pleasant.

I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they charged me $180 for 15 minutes of work to change a valve. The service guy was rude to my mother-in-law as well demanding she pay him before started on the work. If he would have read the service order he would have known to call me about the price in the first place. Awful. Will never contact them again for any of our properties.

Jaon is knowledgeable, efficient and pleasant.

Matt and Jonathan were very professional and polite. They both went above and beyond just a service call. I had to have my TXV? Valve replaced so my heat would function and it turned out to be a very complex repair. Jonathan even repaired a wall anchor for my thermostat, I will be using Westbrook from here on out.

I have never dealt with a less knowledge group of people in my entire life. After replacing my entire A/C unit, I still have no A/C. There is always another part that needs to be replaced. I have paid for an entire new unit, and then replaced every major part to that new unit, and I still have no A/C.

The last time they came out, I was told that my heating was broken and needed a $1000 part. Mind you, it was 95 degrees outside and I called them because the cooling didn't work. They really have no clue.

Even after having so many issues, they continue to send rookies to my house. Whatever you do, stay away from this company.

Great service. Picked up right away that I was due for free service due to recent installation.
Friendly, courteous , professional, and helpful!

I have been using Westbrook for my HVAC maintenance going on 7 to 8 years now. I find everyone in the company to be very helpful, professional and most of all honest. My background in engineering and management always leads to critical analysis and I find when dealing with Westbrook staff my impressions are validated every time.

It has been nothing but great people with great ideas. They made me feel so comfortable from day one. My background is extensive and with dealing with each and everyone of the Westbrook teammates, I never felt out of place or uncomfortable. Westbrook is definently building a different culture, on of which many talk about but never apply. It's going to be my honor and privilege to uphold all of Westbrooks, visions, missions, values and continuous growth. Thanks for the opertunity!!!!

Jason - professional, friendly, and explained everything he was going to do and then did it. Great company with terrific employees. If I need A/C or electric or plumbing help they are who I call from now on. Thank you JASON

Our service tech Terrence was great and has serviced our house in the past. We had two appointments yesterday - one last visit at our old house and initial visit at our new home. Both systems checked thoroughly and efficiently. Wouldn't mind having Terrence as our go-to tech for all future maintenance checks.

Jose Valles came to my home to preform the semi annual service on my air conditioner. While here he discovered that the blower on my less than two year old Lennix system was no longer working. Since I had taken the day off in order to be home, he went and drove almost an hour to pick up the part, and then drove an hour back so that I would not have to take another day off. He had excellent attention to detail and was sharing best practices for me for monthly care of my unit. He did a fantastic job and I will most certainly request him in six months!

We needed to have our plumbing lines repaired after a tree uprooted and broke our water lines. Westbrook did a fantastic job making sure our water service was restored. We are so pleased with the service we received.

Outstanding company with top notch plumbing, and electric technicians. They value their employees so it is apparent in their great work and positive attitude towards customers. I've heard it from so many of their technicians I have seen it myself over the years.

Our family was grateful to have the opportunity to come across a company like Westbrook plumbing. Our water heater went out in the middle of the night and we did not know who to call. My father recommended to call TECO the gas company.To our surprise they have a program that you can get a water heater for $9.99 a month. We did not have money to purchase a water heater and installation which adds to close to $1000 ,we we are so happy to get the installation with Westbrook Michael Ciampa the technician was incredibly helpful he was efficient ,very knowledgeable,and prompt. Thank you very much for your service we will recommend you to all our friends. God bless

Prompt and worked very hard to insure we had water' ,job was done in a neat and professional manner,I will use them again'

Wanted to have a fire pit installed on our pool deck. We had 3 estimates....The first was the lowest, the second from Westbrook was in the middle, and the third was double the lowest estimate we received. We decided to go with Westbrook since they were priced in the middle and mostly because of how impressed we were with our estimator Jack's vision for the pit design. I made Jack promise to be the crew leader on the job, and with that condition, the job would go to Westbrook. Well now the job is complete and I am very happy we went with Westbrook. Jack and Jason from the plumbing division did amazing work on a very complex job. Their design for the gas flow, of 180,000 btu's that needed to travel 125 feet, was flawless When the Orange County inspector came out he was VERY impressed with the quality of the gas line design and completion. The gas system passed with flying colors! It was a pleasure having Jack and Jason on property. As such we will now be doing more business with Westbrook. Thank you from a very happy first time customer.

Westbrook always sends a qualified service person and charge what they quote to you.

On time and did great work.

The Westbrook man spent over two hours working on our 12-year-old air-conditioner, which I was afraid would be unfixable. He fixed it, and he never got grumpy about going up and downstairs and into the attic and out in the yard about 30 times. This was same-day service--I only called that day at noon because the a/c's performance was on and off, and I wasn't sure it was broken. He diagnosed the problems quickly, and took care of both. And we slept in the cool that night.

Our technician was very professional and expertly explained everything to us. He was very clear about the issues and how to fix them. We highly recommend Westbrook.

Mike was great to work with. He came when expected and promptly fixed both of my issues!

Got them through the gas company. Made an appointment on Thursday for Monday morning 8 AM. On Friday at 4:50 they called and canceled it , left me a message had a big job at the hospital and couldn’t make it. Tried calling back left several messages never heard back from them.

They came when they said they would and the service technician Barry was wonderful. He answered all of my questions was polite and worked quickly.

I couldn't be any more impressed. Matthew was professional and courteous. No upsale pressure and got our AC back quick and made sure we were maintaining the system correctly ... without upsale pressure. Thank you Matthew!

Jose came out on a Sunday and fixed our air conditioner. Super fast at reasonable prices!

Prompt response on the phone, serviceman arrived when promised, diagnosed the problem quickly and provided a solution.

Scheduled appointment 2 days in advance received follow-up text in regards to having an appointment but I was in no call no show Even after three calls to try to get a response terrible company

Knowledgeable , explained every detail and procedure envolved and why it malfunctioned! Just all around great tech !

I need to work in a company like this

Had problem with new tank-less water heater. Called and received prompt courteous and professional service. Would, and have, recommend them highly.

Jason was very personable and patiently explained what he had done clearly and completely. It was a good experience.

The best service in Orlando clean and professional work done fast and beautiful

Very unprofessional !! Dealing with them was a complete waste of time.

Jason of Westbrook quickly assessed the problem I had with a detached PVC drain line for my AC, and was able to correct the situation in an efficient manner without incurring unnecessary repair costs. He is very knowledgeable about all aspects of his trade and took the time to explain everything to me in terms of the overall condition of my AC system. He is very professional, competent, and I highly recommend him!

The service tech, Angel, was superb and did a great job. He was very courteous and keep us informed throughout the service.

We did experience scheduling issues. Our appointment was not scheduled as coordinated so i had to call and set up for a time later un the day.This is the second time this has happened.

Ben R Mixon

After getting several quotes for a HVAC unit, I decided to go with Westbrook because they offered the best price and had good reviews. That was the best decision I ever made. The technicians Dale Reeves and Eric Dominguez did an amazing job and made sure everything was working properly and that I was satisfied with the service they provided. I am not a paid spokesperson. I am a real customer and I am telling whoever is reading this review, you will not be disappointed if you chose Westbrook.

Excellent service, attitude and workmanship. Expensive but worth it.

Great Company!

Westbrook dispatched (very pleasant office to speak with) a Tech the same day. Their Tech, Chad provided a quick diagnosis, yet thorough servicing and repair (part replacement) of our A/C. His advice and expertise were appreciated - Thanks!

If you are looking to replace a heat pump be forewarned that their sales people use the oldest bait and switch sales techniques. He will quote you something by phone and email, then during the house appointment very quickly tries to switch you to a higher priced unit with a bunch of reasons why he can't meet the first quote number.

Did maintenance work on AC. and was given a time btw 10 to 2. The technician called 20 minutes before he arrived. And worked on an AC was very nice and professional. Thankful for the service and ease of job.

Very very expensive for there products

Very good service

We could not be happier with the work done by this company. We had plumbing and AC jobs completed, which also included electrical work and drywall - everyone we worked with was knowledgeable and professional. This company is committed to excellence and will not leave a job until it is achieved. We live in a 93 yr old historic home, so surprises are common and even simple jobs are not always easy! Their work is exceptional and we will not hesitate to use them in the future!

Jason performed the routine semi-annual maintenance. He also replaced the worn out exterior flex tubing. Jason was extermely courteous and friendly. He wanted ensure that he addressed.any specificissues and.concetns during his visit.

Terrible experience. Two days of false promises and missed appointments. I was provided a service window of 1-5pm for an A/C service call. I was told the technician would call 30 minutes prior to arrival. At 5:15pm I still hadn’t received a call. I called the office and the woman said she couldn’t help me but would have someone call me back. A technician called me at 5:25 and told me he was on a service call and didn’t know if he could have someone come out today. I asked why no one had reached out to me and he told me that’s an issue between me and the “office”. A woman from the office called and said they were too busy and couldn’t send someone out tonight but promised someone would show up at 8am the next morning. I have had two technicians call and say they are busy with other calls and don’t know when they can make it. Westbrook has no problem making false promises and wasting customers time.

Josh and Jay came out to install a tank less Rinnai water heater at my residence. The two were extremely knowledgeable and were friendly, courteous, and explained what the process was. Awesome job!

Technician on time and very hepful

If I could leave negative stars I would. I have never experienced a company that requires you to call them three times to simply set up an appointment for someone to come give you a quote. When I first spoke with them, I asked to put me on the schedule to do the work on the 16th of December. They took the appointment and said we will have some one call you to schedule a quote or provide pricing over the phone. After three days no one reached out. So I called back and had to leave a message and no one called me. I tried one last time and was finally able to get someone out for the estimate. The man that came out to do the estimate was over an hour late to the scheduled 3 hour window they provided. It has been almost 3 weeks since I first tried contacting them and today December 16th is the day I needed the work done. I have called twice this week leading up to the scheduled day. The first call advised me that the main lady that schedules the gas work is in a meeting and said she will call you right away. No call, I followed up and the after hours lady advised she would send the info to a specialist and requested someone call me before regular hours. Here we are another day, the day the work was scheduled to be done and I have yet to receive a quote, a single call, or any type of confirmation for the appointment that was scheduled. Now I have to delay moving into my house I just closed on because I have no way of cooking food for 2 weeks until another company can come out.

Westbrook has experienced technicians and quick efficient service done right the first time

Had a leaking disposal and Charles Plemmons did a great job. Found an additional problem that I was unaware of and spent extra time to ensure job done correctly. Will definitely use again!

Westbrook no longer installs HVAC systems for residential clients. My installation occurred in May of 2015. I purchased a Trane system with the 10 years parts and service warranty offered by Westbrook, not the manufacturer. The service call this month was the first time I sought warranty work. I couldn't locate my warranty but warranty dept agreed to retrieve it from long term storage 2 weeks ago. Despite subsequent calls, I've never received the information
As a result, I paid out of pocket for repairs. The original system cost $6600, no small amount to heat and cool a 1700 sq ft home in 2015. At the time, Westbrook provided the warranty valued at $800 with the unit I purchased. Therefore, it's likely that I am amoung a number of consumers who bought a more expensive product because it included this valuable extra benefit.

Westbrook technician, Terrance, was the epitome of professionalism as he serviced my AC unit. He was unfailingly polite and informative when I asked a few questions to understand the process better. I wouldn't hesitate to give Westbrook and Terrance 5 star ratings for their performance.

Jason was very professional and thorough, and I would gladly have him back to service our units again. Westbrook is a great company for HVAC needs.

Angel and Ramses were both very polite. They explained what was needed. Work was done in a timely manner. They cleaned up afterwards. I’m very happy their work.

Electricians Michael Stevens and Carl Craig were excellent. Work done quickly, cleaned up afterward and for a reasonable price

I am a combat wounded disabled vet and I will never recommend these people to my veteran groups after screwing me over like this:
Our A/C stopped cooling sometime last night, so I called them this morning and a nice lady said that a man would be here today. I called again after lunch and that nice lady said the tech was in Longwood (we are South in Conway) but he would get to us today.
We missed a later call from the tech, but in the VM he said he would come as he worked down his list.
We called the tech back tonight to check again and were told that he was done for today... I understand, late, busy day, but we could have used the 11 hour wait to contact other repair companies if only they had advised us that they really weren't going to fit us in today.
After sweating through the entire day in waiting for Westbrook, I am somewhat annoyed, especially as I told them the a/c IS NOT WORKING; it is over 90 deg in the house. I now am trying to find a better company to come tonight or tomorrow early.

Clint did my semi-annual HVAC maintenance. He was super professional and very informative. Followed up with a phone call after to offer some valuable tips on maintenance. Has been dealing with Westbrook for a number of year and has never been disappointed with their service ever. Great company.

excellent service
He spent the time to answer all my questions.

Edwin is a great and personable sales person for Westbrook. He listened to what we wanted in an air conditioner and worked with our schedule to get the unit as quickly as possible. We were so impressed with our first purchase that we got another unit for our upstairs area of the house. Thank you for assisting us with what can be a very confusing experience when making a significant financial commitment.

Jean A. was friendly and professional. He quickly diagnosed the problem with my AC unit and was honest about what he found. He explained in terms I could understand what he did to resolve the issue without pressuring me to replace an expensive part that may or may not be an underlying issue. This left me in charge to decide if it should be replaced now or in the future if the problem resurfaces. As with most things in life, you get what you pay for and Westbrook's service today was very much worth the money.

Prompt and friendly
Would have liked to have a more substantial discount considering the multiple years I have been a client.

Great people, quick answer, great service. Never had any bad experience.

He did a fabulous job. Very good manners too! Thank you!