kelsey skelton

2 years ago

Manny was absolutely wonderful. Not only professional and hardworking but took the time to explain important information in terms for someone who does not know much about plumbing. He was fair, honest, and very likeable

Don Byers

11 months ago

Excellent service via technician, with proper equipment and skills to properly resolve the issues in a timely manner. Keli explained everything well and was a pleasure to have resolve our issues.

Juanita Colleton

5 months ago

John my service technician was excellent! He explained the repair needed in detail and had excellent customer service skills. John was efficient, polite, and completed the repair job in a timely manner.

Linda McDanolds

4 months ago

I was disappointed in the service. The drain was not fixed. My son who was visiting finally removed the large plug in the drain. The service man left an air valve just sitting on a pipe and when I used the dishwasher all the water overflowed on the kitchen floor. It was very expensive and the problem was not fixed.

Mike Ioveno

2 years ago

Our main line clogged and all toilets in our house were not working. Elvis arrived very fast and went above and beyond to clear the blockages. Not only did he fix the toilets, he cleaned up residue in shower drains as well. The work that was needed was unexpectedly extensive since our house is very old but Elvis was extremely thorough and did more than what was expected. I would highly recommend Elvis for any plumbing needs!

Elizabeth Hazlett

2 weeks ago

Called at 9am and they had someone out in an hour and a half. Taylor went above and beyond to get the problem fixed.

Todd Shinkle

3 months ago

Had very bad and hard time getting a plummer there for the emergency.. tgey scheduled a plummer to be there between 8am and 10 am , and no one showed up till after 1:30pm in the afternoon.. he didn't call or text me at all , then I had to call every hour or so to get a plummer to my condo, First plummer wanted over 3 thousand dollars for the repair and then tgey sent out a sales person not a plummer to my condo to sell me 1600 dollars to dry my carpet -- crazy nuts 😐 tgen they finally sent out a Good plummer to fix my plumbing problem.. For 1700 dollars and they they were there for over 5 hrs and did a Great job at the end -- but what a awful experience in the beginning..

Raymond Ramirez

3 years ago

I had Roto Rooter come out on 2 consecutive days. First, to unclog backed up toilet backup. The next day, to replace old, deteriorated, and leaking cast iron pipes and clean connecting sewer line.First,I would like to recognize Omar (Tech 4138) prompt, friendly, and efficient. I followed his supervisor's, Garrett, recommendation to replace the cast iron pipes underneath.Working with Steven (2856), and Thomas, assisting Steve, who had a broken finger(didn't get his Tech#) was a real pleasure.They were both pleasant and and friendly. They did some digging underneath my crawl space, removed and replaced the old, and deteriorated cast iron parts, installed new PVC pipes, inspected and cleaned sewer line, and installed new toilet flange and wax ring.Thomas was efficient and hard working from start to finish, showing dedication and good work ethics.Steven, being on restriction, guided Thomas through the job, many times lending a hand where necessary to get the task done right and safely.I believe Steven's knowledge and experience are invaluable to the company.I felt lucky and blessed to have this team working in my home.I honestly wished that Roto Rooter's pricing were a little more competitive, but bottom line, I am glad the job got done right.

Tracee Cartier

a year ago

Raif was awesome! He fixed the issues, he showed me the problems, and he was just a super nice and knowledgeable guy. So glad I called them and got him. Thank you!!

Susan McGowan

a year ago

Rudy, the technician, was very polite, explaining everything as he worked on remedying the issue. He made sure to be extra thorough. I’m please with the service provided and would recommend this company.

Krissy Blanchette

2 years ago

Scott Bowers showed up on time, mask gloves and booties on. He was able to unclog my drain and fix the leaky pipe all on my lunch break. He explained everything and was friendly and polite. I'd recommend him 100%.

Harvard Jones

2 years ago

My schedule time was from 9-1. At 830 I received a text stating techs were on the way and by around 9 they were here. Both guys were very professional and nice. Within about 15 minutes they had the problem diagnosed and about 45 minutes later fixed. Highly recommend Roto-Rooter!!!

Patrick Gamble

8 months ago

Drini did an awesome job. He was fast, informative, and very helpful.

Raul Laureano

6 months ago

I am a new customer. My experience with Roto-Rooter has been an amazing and pleasant one. Despite of the nature of my service call (In a weekend and after hours of business) from the Customer Service team and the Service technician (Bryan), their attention to detail, professionalism and service to their customers are the reasons why I will be a Loyal customer to ROTO-Rooter. Great job!!!!

Maggie Rodriguez

6 years ago

Alex was my technician today and he was very nice, friendly and took care of the problem immediately. He truly was great to deal with, usually people try to take advantage of my mom she speaks little English and he was very patient and respectful with her until I arrived and I truly appreciate that.

Marcus Sharpe

5 years ago

Roto Rooter was able to send a plumber out after 5pm on a Sunday which was fantastic because we had broken the main PVC water pipe to the house pulling vines in the yard so we had no water to the house! not to mention there was no extra emergency service fee for coming out late or on a Sunday! Our plumber Muka, was very professional and friendly! We chatted about the World Cup while waiting for the sealant on the pipes to dry. It even rained lightly for a few minutes but Muka took it all in stride and didn't seem to mind. Great overall service at a fair price!

Dean Merritt

a year ago

Ariol was professional, polite, informative, and very helpful. Job well done, thank you Roto-Rooter for employing quality staff. The next time I need to call I will ask for Ariol by name.

Jason Griffo

a year ago

They were great. I had water from an outside spigot leaking into the house due to some bad handyman work. They came within an hour when other companies couldn't. Fixed the pipe and patched up the hole in the wall.

Darryl Gaines

2 years ago

I contacted Roto-Rooter this morning and Cody was at my door within an our. I explained what was going on and he broke the process down and the cost. He was thorough and made sure everything was working properly before leaving. I had used a different company for this same issue the past 2 weeks. RotoRoto-Rooter for plumbing issues for now on. Thank you Cody and Roto-Rooter.

Kerry Cunningham

3 years ago

The plumber arrived 4 hours after the scheduled arrival time with an excuse if having a flat tire, and even if true, it does not take 4 hours to change a flat. He then looked at the drain situation for 2 minutes and then quoted me a ridiculous amount of money to fix the situation. I thanked him and he left. He was not dressed with any COVID19 protection, inc face mask or gloves, and even worse, he walked in without any regard to his dirty footware. That really upset me. Go elsewhere to get good service.

Cory Smith

4 months ago

Technician 9265 Mike Davis installed a kitchen faucet for me last week, and this week, he installed two toilets. He was super friendly, courteous, fast, and he does great work!! Thank you Mike and Roto-Rooter for helping me keep my wife happy!

jose perez

a year ago

Tech 791, Mila did a great job, taking care my clogged drain. Very professional and polite. Thank you Roto Rooter.

George Thomas

5 days ago

Very professional and personable. Explained all aspects of the job before work began.

Shanequa Henry

a year ago

Andrew and Austin was great. My kitchen sink and master bedroom was backed up and I had a toilet leak for a while and they assured me they will do what it takes to get it fix. They were knowledgeable and explained everything to me. I am happy and relieved.Thank you guys so much.

Karol Toliver

a year ago

The technician Chris, was truly knowledgeable about my water softener system. He and everyone I interacted with were great. The representative Jason, and all the men did a wonderful job with my repipe. I appreciate the service I received. Thank you

M. Williams

a year ago

John Herron was extremely professional and completed all repairs and replacement to our satisfaction.Thank you John!Marie Williams & Richard Lambert

Ebun Grimes

a year ago

Jeff was timely and worked with my schedule in order to accommodate installing the hot water heater. He provided options, so that I could make the best choice for my home.

Kris Prusac

2 years ago

Had a clog that was causing an issue in my guest bathroom. Roto-rooter was at house within 4 hours of my call. The technician Manny was friendly and super helpful. Will use again in the future.

Kirby Kitzman

a month ago

Nick was awesome resolved my issue quickly
They will get my business in the future

Drew Daley

a year ago

Austin was courteous, professional and thorough. He made sure the work was done correctly. I would highly recommend him.

Ragana Rae

2 years ago

Spoke on the phone with a few great females that took down our complaints to warrant a plumbing call. We were advised before they arrived and then the divine Feminine energy of Kadi came to save the day at our residential office today when the septic system and toilets all backed up.She was friendly, professional and understanding, getting to work and making sure the space was as clean as she left it.Thank you so much for having Kadi on your team!

Michael Dunaieff

2 years ago

Technician spent a good hour and a half trying to find a quick and cheap solution. He couldn't, but did not bill for his time and scheduled to have a supervisor come out to assess a more thorough repair.

Joshua Plavnick

6 months ago

The plumber was very knowledgable and helped me understand the plumbing estimates.

Darlene

6 months ago

We had a clog in one of our main lines which caused sewage to back up and leak from the base of the the toilets and it also backed up into the shower. It was a mess and of course occurred at 11 pm. The 2-person crew worked until the issues were resolved.

Ernest Allen

6 months ago

John provide professional services offering viable options to resolve my issue

Vickey Sare

6 years ago

We have an older home with original pipes. They were full of scale and we had lots of drainage problems. RotoRooter worked on them with care and persistence and was able to clear them out with no damage to the system. Ted, the technician who did the special de-scaling work, was especially nice to work with, kept us informed every step of the way and even left his direct contact info for any future problems. My shower started draining slow, I called him yesterday evening and he was here first thing this morning and sorted it out straight away. They honor their guarantee and truly take responsibility for their work. I am so glad I called them in the first place and feel like we are partners in keeping our system operating well. Thank you RotoRooter and special thanks to Ted!

Esther Pizzano

6 months ago

Very good, the technician explained all the process and answered all questions about my concerns.

monica heffernan

3 years ago

we had a garbage disposal broken. Roto Rooter sent Muka, tech 791 who did a great job replacing with a new one which was an upgrade of what we had. Very professional, courteous, clean and did in a timely manner. He was wearing mask, shoe covers all the time. thank you Roto Rooter.

Nelson Toro

3 months ago

I was very pleased with the technician on such amazing job and honesty

Marquese Hayden

a year ago

Professional service but very pricey. I was charged $425 to clear a clogged kitchen sink. R.J. Kielty charged $100 to clear my toilet 6 months ago. In my opinion, the price does not match the service rendered.

Philip Scharine

a year ago

I felt as though the price was insanely high. The technician was more concerned about selling me services than explaining what he thought the issue was. In the end my problem wasn’t resolved and I spent over $200, he wanted an additional $200 to remove the toilet so he could further troubleshoot then an additional $200 on top of that to perform the repair. I will never use them again.

Jerimia Honoré (JD)

10 months ago

For the last 2 months it seemed like all the toilets in our home stopped functioning properly. All 3 of them either kept running or was just very noisy. After trying to fix and replace the toilet refill myself with no success and receiving a $300 plus water bill, I decided to call in the professionals! Roto-Rooter sent someone out quickly. The technician (Mohamed) did a quick survey of my issue and then gave me a quote. At first I hesitated to proceed with the repairs since I felt the quote was kind of pricey including labor, but figured it was worth it to resolve our issue and plus he offered a Veteran's discount. Now we have peace of mind for all our toilets working properly...well for at least the next 6 months. I would definitely recommend Roto-Rooter to anyone for any plumbing issues they may have!

Ninon Chrysochoos

2 years ago

After a week from hell dealing with my home warranty company AHS! I called Roto-Rooter Tampa to fix a clog in my kitchen sinks. Michael from RotoRooter Tampa came in with gloves, mask, social distanced, very professional, knowledgeable and very well trained! He knew what he was doing and fixed everything quickly and efficiently! He impressed me and fixed my issue when the previous plumbers that were sent from my home warranty company could not do it! If I could give RotoRooter Tampa 10 Stars! I would! RotoRooter Tampa is a Great company! I highly recommend them! Thank you!!

Makeba Melendez

a year ago

From the moment I spoke with the customer representative for the initial phone call to arrival of plumber Sean. They were both patient, personable and professional. Sean answered all my questions with about my leaky shower faucet with ease and repaired it. I would recommend them.

Rosemary Dorsett

6 years ago

I was easily able to schedule a service order online late on Saturday night. On Sunday the plumber Alex came on time. He was very friendly. I explained the problem. He was able to diagnose it easily. He fixed the problem in no time. The price was very reasonable. I also have a warranty for the service which is comforting. Very happy with the service.

Jim sherry

5 years ago

We brought my mother-in-law back to her condo after not being there for a while and found half condo underwater from a leaking pipe. We called roto rooter who came right our with adjuster to get things rolling. First gentleman came in and started getting things clean. Found drywall damage and was professional to the tee. Then plumber who found problem water heater damaged and he just looked at me and said I will find one and off he went. Soon returning with one. Got repair promptly. High recommend.

s heller

a year ago

Keli #3055 came out and put a camera through the sewer line and used a metal snake to see why blockage. He found a belly in the sewer line outside by an oak tree as the problem. Also suggested getting new toilets as well Very professional and explained his work

Helen Stickles

7 months ago

Roto Rooter was quick to diagnose my need to have my drain pipes completely replaced, a rather large expense, which I agreed to in an effort to get this done ASAP. A contract was immediately signed with an expectation of a 3-4 day turnaround. I was out of my house for roughly 11 days with next to no communication from my Sales Rep/ Project Manager Emmitt (Aaron) Smith.Emmitt explained that this was a fairly routine job and would only take a few days. I called to follow-up after the job started with no return call, I followed-up the day before the expected completion date in which he stated another day or two because of hold-ups. I followed up two days later with no return phone call. During this time I stopped by my home twice to see minimal work done and only one person on the crew working. This continued to happen as I would check-in with only one person working or not there at all. The crew was supposed to be two people, which naturally would allow for the project to be completed in a timely manner.I finally went over to the house nine days after repairs started. There was still a lot of work to be done. I called Emmitt and let him know that his lack of communication was unacceptable and that he had dropped the ball on all commitments he had made. He then called the employee doing the work at my home and screamed and cursed him out, completely unprofessional. Two days later the project was complete only when TWO employees came to finish the job. A few moments after the crew wrapped up, I spoke with Emmitt to confirm next steps and then proceeded to hear him call his crew and mock me for trying to increase the communication and let him know my disappointment with everything. Completely unprofessional, yet again.It seems like Emmitt is your shining star to get contracts signed, but has no intention of following through on commitments in a timely manner. Both Emmitt and his crew openly admitted to me that they took on additional jobs after my contract was signed and moved my job to the back burner as it was a time commitment and a larger job, which ultimately displaced me for roughly 10 days.Lastly, the crew left behind much of the pipes that were removed and miscellaneous materials and tools. Its been over a week, they never came to collect their items or properly dispose of the previous pipes. That service was included in the contract price. I've now discarded this material on my own.If you come across Emmitt in the Tampa Bay area, just know what you are getting into. Clearly the company values profit over service.Thank you for getting this job done, I have used you all in the past, however I do not plan on calling you back should any other needs arise because you have employees that dont respect or value their employees or their customers.

Ryan Donohue

11 months ago

Adrian was amazing!!! He was beyond professional, and I would definitely use him again!

Karen Kozlowski

a year ago

Raif was the best. An absolute professional. Fixed the problem immediately and gave us great tips for the future. If I have any other issue I will call him without a doubt.

David Mann

2 years ago

The service technician was very prompt and very professional. He did a great job explaining what needed to be done before he started his work. I would definitely use him again if and when the arose.

michelle smith

a year ago

Austin was absolutely wonderful. He came to look at our plumbing promptly. He was knowledgeable and took the time assess the possibilities. We really appreciate Austin and Roto Rooters.

Chris Dennison

a year ago

Travis was such an amazing technician. He cleared our clog and was very informative and honest about pricing and the next steps to follow. I would use this service again and I would definitely ask for Travis by name.

Amanda Lynn

4 weeks ago

Taylor was quick and thorough with his work. Also very professional. Thank you Roto Rooter for sending him out and fixing my problem!

First Time Prints

2 years ago

Initial customer service was good, had to call them back because job was not completed properly. First tech did not complete his QC and pipe had a leak. I specifically ask for a new tech to come out because of the poor job of first tech. The reason I have it 4 stars instead of 3 was because of the second tech ( Ransford) - he was great! Also, they stood by their word and did not charge for a repeat visit to complete job.

Nick Valentino

3 weeks ago

Micheal was absolutely amazing, very knowledgeable and fixed my problem with Waze. Friendly and extremely professional. Thank you!!

Patrice Moore

a month ago

Great customer service. Very prompt arrival.

D J

4 years ago

Raif,tech #0273, was really great! He helped us identify the issue, was very patient with all of our questions, and got us settled with the repairs quickly.

Kyle David

a year ago

Roto-Rooter did an excellent job solving a sump pump issue in our loading dock at our facility. We are extremely pleased with their professional, and expedient work. We will definitely use Roto-Rooter in the future if needed. Big THANK YOU to the team that came out for our services.

John M

a year ago

Austin did an excellent job. He was professional and courteous. He went above and beyond to make sure our blockage was cleared before he left even though it was after midnight. Highly recommend and will definitely use them again.

Rachael Myers

6 months ago

Drain was backing up, they came and fixed it right up! He wasn't leaving until we got the problem solved!

Lauren Famighette

11 months ago

Very professional and hard working! Great quality work! Highly recommend using them, I definitely will use them again!

Chris Blackos

a month ago

The main sewage drain was clogged I and contacted Rotor-Rooter for service. Access to the main at our home was very easy (outside on side of house, ground level). The first quote the tech gave was crazy expensive at $400.00 for a simple clearing. After some negotiating, the price came down to $250.00. The job took all of 15 minutes. There are other plumbing companies offering the same service for as low as $79.00. Take my advice and contact them first before you use Rotor-Rooter.

fred velazquez

3 years ago

Our technician, Ben, was very professional, attentive and knowledgeable. He listened to our issues, Determined what the problem was and got right to work to resolve it. Ben was true to his word, that he would not leave until our drain clog was cleared, and even took the time to clean up when done. Thank You.

gina ricard

2 years ago

Sam was awesome! He replaced 2 sinks and 2 faucets in our bathrooms. Sam is very respectful and takes pride in his work. He double checked to make sure he purchased the faucets we wanted. Before he left Sam triple-checked the bathrooms to make sure there were no leaks. I would highly recommend using Roto-Rooter for your plumbing needs.

Tara Gonzalez

9 years ago

My experience was good. Our plumber Miri was polite, respectful of our home and you could tell he cared about what he did for a living. I was surprised on how long it took Tampa to give him the call, I called at 4:00pm and he did not receive the request until almost 8:00 pm. The work was great and the price was bit high for me, but everything is. :) Thanks Miri!

Rachel Kapeluch

2 years ago

Best plumbers I could have ever asked for! After 2 days snaking and trying to find out why my bathtub, sink and toilet were clogged we called a plummer. Not only did they come out same day but within 2 hours!!!! Was called with updates till they showed up. After Cody and Andrew listened to what was going on they were able to give us a quote and had a good idea what my problem was. They were quick to go over my options and a plan with no problem. After finding the clog they fixed it! They were so professional, kind, understanding, explained everything that they were doing and education about what can't be flushed witch I have no idea somethings shouldn't be flushed! I am so grateful for Cody and Andrew and this great company!!! My children and I can't thank you enough for all the hard work you 2 did!!!! Highly recommend for all plumming needs.

Tim Cornely

a year ago

Had a blocked main drain while I was out of town. My wife was obviously not happy so I called Roto Rooter since they are the big name. The technician that came out couldn’t find the clean out so had to pull the toilet. It was a bit more expensive than I expected but later they took off the charge to pull the toilet. When I got back I went to look for the clean out and gave up after an hour and a half. Jason from Roto Rooter came out with a fiber optic scope and scoped the drain all the was to the main sewer line. He used a locator device to mark the spot for the clean out. I dug down 2 feet and hit it right on the mark. Amazing. It was out in the middle of the yard. I would have never found it without his help. I’ll still grumble about the price of course but these guys are top notch professionals and I will use them in the future so that I’ll know it’s done right.

Chris Miller

5 months ago

The plumber who came did a great job and was friendly and courteous. He explained to me what he was planning to do before he started. He rootered out the sewer line and took care of our slow drains. Everything flows very well now. 👍

J S

a year ago

Austin was on time, efficient, polite, and professional. I will 100% reach out and use this service again, and I will request Austin every time!

Angelo Marmol

a year ago

Cody and Andrew very professional and knowledgeable. They did a great job. Cleanup after and made sure everything was working properly before leaving. Thank you guys! I would definitely use this company again.

Maria Gomez

2 years ago

Had two sewage backups twice in one week, PLUS one on a holiday weekend and both times they came out quickly and took care of it. Cody was great, very professional and informative. Definitely my go-to business for plumbing.

It’s.Keirsten

3 months ago

Eduardo was the technician who came out and his customer service skills were very poor! He didn’t properly evaluate any issues in the bathroom and didn’t care to listen to any other concerns we had. After giving a quote, he crudely asked my mom “Are you going to do it or not?” He was there no more than 3 minutes. Clearly his intentions were to never do the job. As a consumer I will never pay somebody who doesn’t want to do their job! Thanks, I’ll keep my money! Do better!

Erin DeRamus

2 years ago

Manny was great to work with! very thorough and explained everything so it was easy to understand the issue and fix. Made a bad situation easy to deal with. Highly recommended. Was able to come out same day (even early) when everywhere else I called had no availability for 3-4 days

Thomas Sicola

a year ago

Roto Rooter sent out 3 technicians to ensure the clog was taken care of. All technicians worked diligently, but Andrew figured out that a new approach was needed. Highly recommended.

Christopher Bahl

3 months ago

Service man was fair, honest, informative, and professional.

Paul Fox

a year ago

I have never been disappointed by the exceptional service Roto-Rooter. Mynyr S. had 43 years of plumbing experience, got here within 45 minutes from the time I called them. He took care of everything, including a very clogged sewer drain, repaired a badly leaking toilet, and fixed all the bad plumbing under my kitchen sink, in approximately 3 hours. His work is excellent and he is a very nice person, and very professional. Will use him again, without hesitation, in the future. 5 Stars

nelson sanjurjo

a year ago

Very professional, great quality of service and they include 6 month warranty for their services. Thank you Jeff for a great job and great customer service. I will recommend their services to anyone.

Samantha Sutton

3 years ago

I had Roto-Rooter Plumbing in Tampa come and fix my burst pipe. They got here extremely fast which is great because it was flooding my house. Shortly after the plumber came the Roto Rooter Water Restoration team arrived and did Water Clean up and fully dried my house saving my cabinets and wood floors. Excellent team all around!

Ryan Saldanha

a year ago

My insurance company hired them and Roto Rooter
has accidentally sent me to collections for their bill. I sent two emails and left a voicemail for Traci Boyd who has not returned any of my communication.

Belva Joslin

a year ago

Great company, and very quick too. Love that you can make appointments online. Edwart came out at 8 AM sharp and fixed my clogged toilet in less then an hour! He knows his stuff and I highly recommend him. He deserves a raise!

Randy Gainforth

6 months ago

John was professional in his explanation of what he was doing step by step, gave me an educational component to help me avoid this kind of problem in the future, cleaned up the mess I made and cleaned up after himself as well. He worked quickly and was friendly as well.

Damaris Ortiz-Diaz

4 weeks ago

Very knowledgeable and professional, great service!

C Espo

10 months ago

Mike evaluated the problem before making a move. He knew exactly what the problem was before fixing it. We have dubbed him magic Mike. Worth every penny.

Angelie Sebastian

6 months ago

Brian was great, he was nice, courteous & very professional and unclogged my parents toilet pretty quickly!

Eryn M

4 months ago

Mohammed was friendly & hard working , absolutely amazing service !

Carrie Carrillo

a year ago

We had a sink leak and backup from clogged and gunked up pipes. Scott Bowers was our service technician and did a great job. He explained everything needed and what he was doing every step of the way. He was friendly, professional, fast, and efficient. Solved our problem quickly. We also had a field technician, Chris Vega, come out to assess our situation and advise us if we had any damage or other concerns. He didn't find anything of concern which put our mind at ease. He was polite, friendly and professional. All in all, our experience was very good and very happy with the service we got.

Manny Manny

5 months ago

Patient and knowledgeable all around nice guy and experienced customer service a+

Tim Welsh

a year ago

My Tech Adrian was polite and very thorough. Afterward, he explained how to keep my sink drain from clogging in the future by using the pipe treatment to help the 50 year old cast iron pipes from corroding further.This is my second service from this office of Roto Rooter and both times the response and results have been great.

Carol Gouge

4 years ago

Harald came out at 7:30pm at night and had my toilets working again by 10pm. He did an outstanding job - and did not give up until he solved the problem. Harald was very nice and courteous. I would use them again!

Jeffrey Kintzler

a year ago

Cody was professional and friendly. He was sure to give us the most cost effective options, and when we decided to go with a new toilet he went to the store and picked out the perfect one. He is knowledgeable and courteous. Highly recommend!

Rosemary Mcdowell

a year ago

Skeptical of using a large corporation. Turned out to be the best option. Kelli found problem and cleared drain.He also found a damaged pipe to street. Pipe will be replaced soon.Roto Rooter has the diagnostic equipment a plumber probably would not have. Glad I called them.Kelli came on time. Appreciate that.Pipe replaced. The young men worked many hours to finish the project. My property had issues which made it a challenge. They worked nonstop. When the inspector came he said they did a great job.Toilet needed caulking. Kelli replaced it well.Toilet handle needed adjustment. Mike showed me where it was loose and told me what to do if it happens again.Very pleased with the service provided by Roto Rooter.

SharRon Brown

11 months ago

I called at 7:40 AM. I was told that someone would be at my house in 3 hours. Two people came out at 10 o'clock AM, to look at the problem but not give me a price for the job. When i didn't hear from anyone by 12:00, i called the person who came to my house earlier. Then a half hour later I got a call from the main office telling me that I got mixed up on the schedule and someone else was on the way. Then the person came out to repair my plumbing problem at 3:00 PM He was excellent excellent and I would ask for him again. His name is Ransford Evans. I had to call Roto Ruler 3 times to get an answer from them. My order started at 7:45 a.m. and ended at 3: 00 p.m. Mr. Evans only took one hour to get the job done. It was not his fault.

Louis Abrams

6 months ago

Called Roto-Rooter and they came out within hours.Had someone fix both my rental properties drains all the way to through the pipes to the end of the system.They gave a discount and it cost $928 to unclog and clean up the lines in both showers on the second floor.

Troy Thieneman

a year ago

Although the technician that came out couldn’t solve my bad water smell issue and initially charged me for doing a “service” the company called me back to address the matter and refunded my money knowing that no service was completed. Although they couldn’t fix my issue, the fact they refunded my money let’s me know they care about their clients and was much appreciated.

Meredith Berwick

5 years ago

Scott and Steve were great! Roto-Rooter was very responsive to our emergency situation and professional to work with. They immediately identified the problem and took action. They completed the work faster than the original estimated time and kept us up to date with information and any issues that arose. Would highly recommend!

Allen

7 years ago

Fair prices and extremely friendly staff. The work done was so fast and efficient it's almost a crime to pay them, when they made it look so easy and quick, when I failed hopelessly. Very trustworthy plumber(Frank), no pressure and catered to all my concerns and questions. If by bad luck on my part, I hope to do business with them again.

BB Doll

3 years ago

Excellent service!!! I had a problem that I just couldn’t figure out. I called Roto-Rooter and they came out to me right away. The technician was Jared, who knew exactly what the issue was. He was professional, friendly and kind. He even followed the CDC guideline for COVID19 wearing the proper PPE. He completed the job well and he got everything working immediately the way it should. I was very happy!! I would definitely recommend him to anyone. Thank you.

Sandy Burdsall

7 years ago

Can't thank Keli (Tech #3055) enough for the work he did on a clogged toilet. He arrived well before the time given and clearly explained the problem and options to me. He was very pleasant and took great care not to make a mess in the house. He spent over two hours getting the clog unblocked enough so we could use the toilet, and clearly explained the options for additional work that needs to be done. I would recommend him to everyone!!!

Michael Sork

4 years ago

Miguel R. did an outstanding job installing our new tankless gas water heater and saved our Thanksgiving. Our old unit went out two days before the event and Miquel worked until 11 pm on Wednesday to make sure we had on hot water that day. He provided great customer service and we will certainly use him in the future

Jason Hojnowski

4 months ago

We had a bad toilet blockage and the problem was resolved within minutes. Thanks for the quick repair.

Bharat Dave

11 months ago

Irvin, tech#7988, was punctual, he came to provide service on time. Knowledgeable, he figured out quickly what needed to be done and proceeded to provide me with an estimate and details of the work he intended to complete. Polite, he patiently answered my queries. Diligent, he worked efficiently to complete the job. Its because of Irvin that I will use roto-rooter for future requirements. Thank you.

Steven Holbrook

a year ago

Slow toilet flush. $645 to pull the toilet and snake the line. Snake comes out clean, tech reinstalls the toilet and still a slow toilet flush. I now have a $645 diagnosis and a $450 offer to replace the toilet. I don't think so.

teadm

a year ago

Estimate was given and I gave the go ahead to replace kitchen faucet and also to take care of a persistent leak I've had for quite some time. The tech identified the source of the problem and replaced part, the faucet installation (I had already purchased the part) went great as well. I must commend Brian for a thoroughly positive experience, he knows his stuff and his easy going personality is a big plus.

Allyson Brahs

5 days ago

Had a great experience with Roto-Rooter! DeMarcus was very kind and diagnosed/fixed our problem quickly. Would definitely use them again!

Richard Collier

6 years ago

The technician, Josh, was fast, thorough, and so hard working that I finally had to tell him to go home (8PM) and we could finish tomorrow. Great service... good value... superior people! Highly recommend them!

Cara Kemp

3 years ago

Tyler came out late late night and was diligent and determined to fix our issue. Although it ended up being a serious issue, he got us up and running so we weren’t without. I appreciate your hard work and time Tyler!!!

Karen Anderson

a year ago

Great serviceman, terrible prices. He did work for 1 minute and it cost me $548. Do you think that seems reasonable?

Michael Graham

6 months ago

Great customer service …However the book price for them to replace a flusher in my residential town house was $352 plus taxes .The parts are $30 on AmazonYou tube instructions are freeI wasn’t able to afford their servicesI work for a $750 million electrical contractor and we charge $72 per hour

Megan Brose

2 years ago

We called Roto-Rooter this afternoon for an emergency sewer clog that came up. Keli was our service technician - and we were lucky that he came out quickly and was able to unclog the main line for us. He was very professional and made sure that we understood what was wrong with our system. He also made sure to explain everything that he was doing to fix the issue and made sure we understood what he was doing with the snake and removing and replacing the toilet.After the job was done, he helped clean up the bathroom and gave us preventative measures to take in the future. I would definitely use Roto-Rooter again in the future, and highly recommend Keli who did the service for us in Clearwater.

Kassie Deltoro

a year ago

The plumber Keli was very professional and friendly. He was honest with what I need and how I should take care of it. I appreciate that. Thank you!

howz smyth

2 weeks ago

Completely failed to show up for work order (Leak detection). When I called to ask what happen they said someone would be there within an hour. 2 hours later a tech showed up but had no idea why he was there and he did not have tools or skill set to troubleshoot. Total amateur hour. What a disappointment and waste of time for such a widely know national organization. I will not use roto-rooter in the future.

Tyler Lalla

2 years ago

Ben B. gave us top notch service, he explained the issue to us and gave us recommendations on how to fix it. And on top of everything he was extremely nice. I will definitely be suggesting him to my neighbors if they are ever in need

Salvina DiMaggio

8 months ago

Big scam, over charged for garbage disposal and they took my old good one with them. Beware big scam. And they didn’t fix the problem!

Eric McCaslin

4 years ago

They came very quickly, job was done very professionally. Myzafer Muka tech # 791, did great job, he made sure it was 110% and went above and beyond to make sure it was better than the 1st time. The quality of work was great! Would continue to recommend to anyone who needs plumbing service.

Joe M Corujo

6 months ago

Ryan sloped the lines to check blockage. Lenard came Monday and unclogged blockage. Job well done

Krista Davies

2 years ago

My technician Manny was knowledgeable and put me at ease from the time he pulled up. He explained each step of the process and had the problem fixed quickly. Highly recommended!

Wendi Hammock

11 months ago

Eduard was our technician and he was very thorough! We had another plumbing service come out twice before and the problem consisted so I called Roto-Rooter hoping that they would fix the issue as it had worsen. The call center rep was prompt and helpful. Eduard was here within 2 hrs and remedy the issue. We also received 100 off because of their veterans discount and we have a guarantee of their work. Very happy we called Roto-Rooter!

Leesa Fallon

a year ago

The service was awesome! I called on a Saturday at 9:00 am, and got a tech out here is less than two hours. Michael Davis was very professional and go the job done quickly and left a super clean work area. Would highly recommend their services!!

Jessica Scott

a year ago

Andrew and his colleague were amazing and getting to my problem in a timely manner. Courteous and professional and went above and beyond to help me. Highly recommend.

Nathan Moore

a year ago

Ben was professional, courteous, and got the job done right the first time. I truly appreciate it, and will be using roto-rooter again if I have any issues. FYI, I called at 11am on a Sunday, and had a technician on site by 1:30pm. That response time is hard to beat. Saved me from having to go to a hotel.

Roger Adams

2 months ago

We were extremely pleased with our service. He was very professional and performed his job with quality service. He wore covers over his shoes when he entered the house and took them off when leaving. Highly recommended!!!

Devin Spaulding

a year ago

Quick response time. They fixed the deep clogging under the toilet but it was super pricey for an hour of work. I didn't look at other companies prices however so maybe $700 for a deep clog requiring them to take the toilet off to get to it is normal for the industry. Either way I'm happy with the work that was done at least!

Denise Haslett

2 years ago

Adrian was prompt , very courteous , and explained everything that needed to be done . He even offered some tips and a product to use to keep my drain lines in working order.

Raquel Gifford

2 years ago

Such a professional company that gives you their honest opinion and charges you extremely fairly. I would 100% use them every time. My phone call was answered quickly I was called back right away from someone to help. The technician came at the time he said, worked very hard and in the end I felt like I had learned more and understood what the issue was. I was given options and explained what would be best. I honestly couldn’t recommend them enough.

jason roque

a year ago

I have had problems with my upstairs bathroom for years. Last year I spent several thousand dollars and still did not get the problem solved. Yulio and Adam came and found the problem. Now to get the money to fix the problem.

Rachel Sweat

a year ago

Keli was PHENOMENAL and helpful in my dire situation, or so it felt. I was prepared to go without dinner for many nights until Keli came and priced the job eons more reasonably than the others.Now, I can eat chicken like a king knowing I saved so much money on this service.Truthfully, I am super happy. He does not lie!

Debby Z

2 years ago

Cody was professional, thorough and on-time. Not only did he look into the issue I called about, he tested other areas that may affect the issue. Rooto-Rooter has always exceeded my expectations and Cody did not disappoint. Thank you RR and thank you, Cody!

jacqueline comas

a year ago

I called roto-rooter to fix my leak. They did extensive work with a camera line trying to find the leak. They said they ‘found the leak at my kitchen sink.’ The leak was flowing through to the master bathroom and possibly was coming from the A/C unit. I paid them $1300+ to fix a leak under my sink but that wasn’t where the leak was coming from. The leak continued after they ‘fixed the leak.’ Finally got a leak detection technician to tell me the leak was coming from the A/C unit. I called them for a refund on what I paid. I texted several times more for a follow up and never heard back. Very unprofessional company taking advantage of people.

Jane Foltz

3 years ago

I always use Roto Rooter and I had a clogged tub. Muka tech 791, fixed the drain and made sure it works fine. Muka was terrific and very nice. I would have him back every time I need a plumber.

Annie Alicia Garcia

3 weeks ago

I called Roto Rooter in a late afternoon due to a problem with my shower leaking. 30 minutes later, Brian Rinaldi was at my door with the best attitude! He took his time to assess the problem and provided a reliable solution. I am very pleased with Brian’s fast response and professionalism! Thank you!

Raymond Koehler

3 years ago

I was very impressed with Raif tech 0273. He was very considerate of our home and was very patient in being sure that we understood everything. Thank goodness old fashioned customer service is not dead. Thanks for sending him.

Bob Anderson

2 years ago

Steven and Ken did an incredible job rerouting my damaged Sewer Lateral. Very professional. Would recommend any time. Kudos to Steve, Ken and the Roto-Rooter organization.

Georgia Ruffolo

a year ago

I highly reccomend this plumbing company. They were on time, knowledgeable and performed quality work. The serviceman on my job has been in the trade 30 years and very comfortable with solving my plumbing issues.

SanDee Brown

a year ago

A great company. I had a problem on the weekend and they came out and fixed the plumbing issue. There was no weekend charge They were running late and I was informed frequently that he would be there.

Terese Cerrato

3 years ago

It was 930 on a Sunday night and all my plumbing was backing up into the house. I thought it would be an absolute disaster. The woman on the phone was super helpful and told me don’t worry we can get it fixed. The best news was there is no rate to come out unless I get the work done (as if I had a choice) but NO service fee- Even on a Sunday night! The technician, Ben arrived within 30 minutes, although I had been told it could be as late as midnight. He was super knowledgeable friendly and professional. Showed me the entirety of my internal plumbing as he scoped it after getting out my clog! What peace of mind to go to work Monday morning and not have this disaster hanging over my head. Highly recommend!!

gretchen nolte

4 years ago

Muka Tech#791, did a excellent job. He really went above and beyond and treated me with the utmost respect and was honest and didn't try and over charge me. That usually happens me being a woman and a service man always trying to sell or make more money he was fast and honestly I haven't dealt with a more professional and truly nice person in a very long time. If i ever have any other plumbing issues I will not only call roto rooter but I will insist on having Muka be the tech to come to my house. I am just elated at the speed and efficiency. I can't express just how wonderful he is. Thank you so much for sending him.

John Geisler

a year ago

Mike was knowledgeable and took time to explain the issue so it was understandable, gave different options, and completed the repair in a timely manner. Altogether I'm satisfied with the service provided.

Amy Little

2 years ago

Representative arrived ready to help. Listened to situation & assessed. Was honest with his assessment and did not try to perform unnecessary work. He was professional, knowledgeable and personable. Thank you for providing top notch service.

Robert Damon

a year ago

Service was good and accomplished what was requested. The tech that came out was annoying though...abrupt, rude and argumentative. Likely due to English not being his first language, but that's not an excuse to not be nice.

Tyler Bohnsack

8 months ago

The plumber was very professional, on time, and was able to answer all of my questions and clean my drain within 20 minutes. Also gave me advice on how to maintain the drain in the future.

Edward Olenik

2 years ago

All sinks and toilets in the house would not drain. The service person Elvis explained the main sewer line was clogged. He was most professional explaining the estimated repair costs and doing the needed service. The work was promptly done. I have a hearing disability and Elvis took extra time dealing with me and was very understanding. I have used the Roto-Rooter company before and have always been satisfied with their service.

Yasmine Marinho

2 years ago

Came out same day to clear our main drain. Very responsive and professional service. Mike was informative and went above and beyond to help us determine where the main drain was buried.

Lyonelle A. De Veaux

2 years ago

I have used this company on 3 occasions and each time, I have been pleased with the service. The latest technician, Scott, was on-time, polite, professional, respectful, informative, and an all-around nice guy. He explained EVERYTHING he was doing and even questioned me about past service ensure his co-workers were living up to the company's expectations and reputation. I would recommend this company to anyone needing plumbing services. Side note: the dispatcher/customer service line employees have also represented the company well. I'd be hard pressed to change to another. Thank you guys (and gals)!

Barbara Lloyd (HDV Diva)

11 months ago

The technician was very professional and prompt. And he was able to meet price that I paid before. In addition he used tools that helped me find the root cause of the problem.

Sam Samimi

4 years ago

Muka Tech 791 and Roland were amazing techs that came to my house. They were very friendly and professional. The work was excellent and done very fast. They are my go to guys for anything plumbing related.

Lunchrunner M.

2 years ago

Adrian and Joshua were professional and kept me informed throughout the process. They showed me the issue and clearly described possible reasons and solutions. Highly recommend without reservations. Adrian made sure all my questions were answered.

D Freeman

9 months ago

Wes and Scott were extremely knowledgeable, professional and timely. They were considerate of the hedges and yard not getting damaged during the placement of our main sewer line. They replaced the dirt, sod and watered down the area. The clean up was perfect.My only concern with the entire process was that we never got a copy of the contract.

Monique M

5 years ago

Excellent job, less than 1/4 of another company's quote!! Scott and Steve were true professionals who made every effort to fix the problems with our bathroom sink while saving us as much money as possible. We've had problems with a slow drain and leak for five months but put off the repairs after an estimate from another company, that company said no repairs were possible and a complete replacement of pipes would be required. Finally ready to bite the financial bullet we phoned Roto Rooter. Imagine my surprise and RELIEF when Scott told me they were able to clear the clog (rust & hair, etc.) and provide a warranty and preventative maintenance care ALL for less than a fourth of what I thought I'd be paying today!!! I've already added them to my contacts.

Daniel

a year ago

Petrit was awesome. Solved the issue quickly and explained a great deal to someone who has no knowledge of plumbing. Was friendly and all around great guy.

K ch

a year ago

Mr Cody Kyle and mr Leonard were so on task when we had a water leak in the water heater. They came, analyzed and then since we had warranty worked with us on the replacement. Highly knowledgeable and worked on a hot day afternoon without any complaints. Would work again and definitely recommend.

Annah Bates

6 months ago

Darrel, Chris and Kevin were great all the times that they came out to take care the water damage and mold that was found in my home. Kevin did everything he could to speed up the process since he knew that I am moving to another state in the very near future. Thank you guys :) You are the best

Valeria Ghezzi

a year ago

Adrian took the time to explain the process to me and made me feel comfortable when expressing my concerns. Drain is working like new again! Thank you!!

chris kelsey

a month ago

Nick was amazing and knowledgeable very helpful and honest

John Eck

3 months ago

Very happy with the repair and service with no issues popping up. It would be better if cost was more reasonable but this is are world as of now, how much does rent need to increase to cover expenses ??????

Pete Dennison

a year ago

Austin was probably the most knowledgeable worker in this department I've ever encountered. He was punctual, polite, professional, well mannered and had vast knowledge of his craft. Austin completely saved my day. My day was off to a rough start when sewage began spewing from the base of my toilet. Roto-Rooter to the rescue! I highly recommend this company and AUSTIN in particular! Thank you guys! 10 STARS ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Samantha Ferrell

7 years ago

My technician, Keli, was great. He was friendly, professional and quick. It my review was based only on his service, he would get 5 stars.However, getting Keli to my home was a disaster. It took 3 days. I waited at home an entire day only to get a call at 9pm that they would not be able to make it that day. Then I waited the entire next day only for the technician to show up 6 hours after the agreed up on window!! I received a 20% discount for the first missed day but I should have received another discount for the 6 hour wait the following day as well. I will never call Roto Rooter again!

Monica Mtz

4 years ago

This is my first time calling Roto-Rooter as the first plumbing company that came to my house wasn't able to solve the problem. It took a bit of a wait for someone to come to my house but it was worth the wait. Leonard showed up to save the day 🙂. Very pleasant gentleman. He was actually able to fix the problem. The price was way higher compared to the other company but the problem was fixed and I am happy about that. Thank you Leonard!

Rickie Royal

a year ago

Estimator, Derlin Tavera was extremely knowledgeable of the flood situation and explained in detail the drying process.The actual crew led by Matthew Stevens, who also walked us through the process and explained in detail what to expect. He and his crew (I wish I remember all their names!) were professional, respectful and kind! I would recommend Roto-Rooter!

Sandra Sadler

9 years ago

I will never recommend Roto-Rooter to anyone. I scheduled an appointment at 9am for 1pm that same day. The technician rescheduled 3 times throughout the day until it was 9:30pm, then he rescheduled again for 7:30am the next morning. He arrives on time, I will give credit for that. However, he quoted me $950.00 for a simple job. I contacted another plumbing company and they quoted me $250.00 and said it would only take 1-2 hours to complete.My over-all experience with this pitiful excuse for a plumbing company - Horrible service, outrageous pricing and customer service needs serious improvement.

Dennis Latini

11 months ago

The response and professionalism is beyond words. Every time we call your techs are quick to respond and they get the job done quickly and efficiently. Thank you all for your help.

Phil Simmerman

2 years ago

Elvis came out and helped us today as we woke up and our toilets would not flush due to drainage backup. He was incredibly respectful, professional and even took time to educate us on how to care for our pipes better. We highly recommend this service and Elvis was amazing !

William Lyon

2 years ago

Anthony went above and beyond to clear our main line and get the toilets flushing and tub and shower draining. Excellent customer service and a very kind caring plumber. Can’t recommend him enough.

Alex Johanson

9 months ago

I initially got what I felt was a huge runaround from Roto’s initial plumbers on my water heater’s diagnosis. However, after explaining the issues I was having, Tim from the Tampa office drove all the way from Pinellas (to Riverview) and ACTUALLY LISTENED and didn’t treat me like a “clueless customer”. He cross referenced the issues I was experiencing, having to reset my water heater continuously to maintain hot water in my home, and used his knowledge to replace my thermostat AFTER the initial techs gave me bubblegum patch jobs. If you use Roto Rooter ask for Tim from the Tampa office! 10/10 for this guy. Seriously.

Derek Cicala

9 months ago

Garrett really helped with our clogged pipe after hours. Gave some tips and advice. Highly recommended

Dani Achim

4 years ago

Alex and Adrian were amazing! They came within an hour after placing the call for service. It was also 2 am in the morning on a Saturday too. They were polite, professional, and very knowledgeable.I would highly recommend Roto-Rooter to anyone having an emergency in the middle of the night! You won't be disappointed with the service and the speed of the repairs!

Kelsey Rivers

2 years ago

Hired a plumber who ended up unable to complete the job. Called Roto-Rooter and they were in and out quick and efficient. Positively the most professional plumbing experience you could hope for. Thank you for your assistance.

Elsa Ferchaw-Kazmin

2 years ago

I sent in a request for help for my broken kitchen sink and someone was here to help within 2 hours, I was honestly surprised. They fixed it completely in 20 minutes and advised me on other issues I had that I should look at to have fixed. Now I can get started on my stack of dirty dishes. Super helpful, if you’re in a pinch, I wouldn’t hesitate to call them or fill out their form online, they’ll fix your issue ASAP.

Michael Stlaurent

8 months ago

Garrett was friendly and did a great job. He went the extra mile to help with the issue and my wife and I are very thankful.

Teddys Papi

a year ago

Zach is the name of the repairman. When he arrived I detailed what I believed the problem to be. He actually heard/listened what I said and sprung into action.He isolated the problem, was able to repair it and charged me exactly what he quoted even though he spent several additional hours and took the time to confirm each drain worked perfectly.On top of this.....each piece of heavy equipped was covered and bagged before bringing it into my home....even the wheels of the cart?!! He left without a single trace of having been here other than perfectly working drains SPOTLESS!!Zach, thank you for your hard work and your commitment to excellence.

Richard Horil

a year ago

Anthony came to help us repair a bathroom issue. He was prompt, professional and took care of our problem with a very positive attitude. We will call anytime we need plumbing repairs. Thank You

Jeremy Harlach

a year ago

They came out a couple hours after calling on a Sunday morning. Service tech Eduart was great. He was professional, knowledgeable, and quick. I would definitely use them again.

Brad Saxton

2 years ago

Anthony went above and beyond for us while
Doing the service. He took extra steps then previous tecs to insure that the job was done fully and correctly. His effort meant a lot to us and I will continue to use his services for any future issues we have.

Jessie Yelapi

2 years ago

My service with Roto Rooter was great! Manny installed our new water heater and he did an amazing job. He was very knowledgeable and thorough.

FL

2 years ago

Manny R came out to fix my issue. He was very professional, explained the issue and the options available. I will definitely use the company if I have any other issues and request Manny next time. 🙂

Karen J Donovan

11 months ago

The tech was good at replacing a unit that dud NOT need to be replaced. The water heater was not leaking and only about 8 years old yet he said it was shot and had to be replaced. After he did, guess what? We STILL HAD NO HOT WATER. I called my electrician and he said yea a lot of those techs are quick to put in a new hot water heater when it's actually the electric connection has a problem. Do thanks Roto rooter now I have a new hot water heater I did not need. He suspected some electrical issue AFTER HE INSTALLED the water heater. A word of warning make sure you check electrical on your water heater before spending $1800 on new one!! Electrician came out and fixed it...Second tech came next day from Roro rooter to fix the sleeve and connection. He was more experienced and did a great job on a repair. But of course I still bough a water heater I did not need!!!

Chris Lambert

a year ago

Raif was very good. I can tell he really cares and knows what he is doing. answered any questions I had and explained everything. He's someone that you can truly count on and trust

Gabe C.

5 months ago

Excellent service. Quick and overall great job!

heather k

a year ago

Austin was professional and showed up earlier than expected (but still in the time frame). He helped us tremendously and was very friendly. We so appreciate his help and will recommend him in the future!

Joey Jaime

3 years ago

This experience was great! From start to finish it took about 3 hrs and that’s factoring in the time to put in our service online. Drini was great! He was very professional and explained everything that he did and showed his amazing work as well. This guy was awesome!

Melanie Kiefat

2 years ago

Elvis was very courteous and professional. He did an amazing job unclogging the sink for us. We highly recommend calling roto rooter for any plumbing problems.

KiKi Kelaita

2 weeks ago

EXCELLENT service. We had an emergency on a Sunday and they were there within 15-20 minutes! Great service, explained everything, did follow up. Wonderful!

Haley Cornish

2 years ago

I had an awesome experience with Roto-Rooter. Nick was on-time and very helpful. He took the time to explain everything to me got the job done in a timely manner. I will definitely be using this company again for any future plumbing needs!

watsupcity watsupcity

2 years ago

Received a bill for THOUSANDS of dollars from the city for water. they stated that it was a leak in my home. I called Roto Rooter to trouble shoot for me. The technician walked the property and within minutes was able to find the issue. He fixed it and double checked his work. I also received a 6 month warranty that guarentees his work. Professionalismunfortunately is hard to come by with tradesmen lately, but not with Roto Rooter's staff. They aren't the cheapest, but I'll pay a premium for Professionalism, punctuality, and getting the job done right the FIRST time!!!

Amy Najarian

2 years ago

Very happy and grateful for the hard work and the knowledge of the situation for Toto rooters. Klaus came out to fix a major backup At a very late time completely fixed the issue in a short amount of time. Very knowledgeable and cool guy.

Jesse Costantino

a year ago

Elvis was a fantastic technician. He was professional, courteous and thoroughly explained what he was doing every step of the way. He even explained some preventative maintenance techniques. I'd highly recommend him for any plumbing needs.

Lgoodson 7616

4 years ago

Miguel Ramirez tech3631 was very professional and courteous. Extremely well qualified. His people skills were exemplary. He went far and beyond to make sure the job was well done and we were completely satisfied. Would recommend him with the utmost to all clientele.

Brenna Sumpter

a year ago

Personal, Michael and ( Craig? Gentlemen w house in Wesley Chapel) we’re both so polite , kind, helpful and fair. This is a company to remember. And they were EARLY for appointment!!!! Unbelievable! I have septic field work to address now but they were very helpful

Stephen Buel

a year ago

Very good service. Backed up drain, Sunday night, showed up promptly and wasted no time solving our problem. We have a challenging drain pipe setup, but he made it look easy. Very satisfied

Hang Nguyen

2 years ago

Dispatch was so-so. They were supposed to call and let us know 30 minutes before the technicians arrive but didn’t. Otherwise, service was great. The technicians were friendly and were able to fix our leaky bathtub faucet efficiently. Even though it wasn’t cheap, it was money well spent for the quality of the service and the little time they were able to get it done.

Robert Blatter

5 years ago

I live in an older home (1954) and have been experiencing some backups. We couldn't figure out if the issue was inside the house or part of the city sewer.12-years ago, when we first bought the house, everything was flowing slowly. I had Roto-Rooter come out and clear the entire system. They did a great job. In April, we started having some backing up issues, similar to the issue a decade+ ago.They came out, cleared the system and everything worked well... for about 3-months. When it started backing up again, I called and they came out the next morning. They offered to come out that night, but it was after 10:00 pm and waiting until morning was the right thing to do. The scheduler let me know that there would be no charge and was very apologetic.The next morning, the technician cleaned the system again and had another gentlemen scope the drain... since it backed up so quickly. We discovered that the cast iron pipe, which is original to the house and almost 65-years old had almost completely deteriorated and needed to be replaced.They gave me an estimate for the replacement and an estimate for cleaning the inside of the cast iron, but that was a band-aid, which we all knew. Since the estimate was competitive and they've always given me great service, I chose to replace the line and start new.Everyone I dealt with was courteous and took time to explain everything that was happening. The line replacement is scheduled for early next week.

Mary Dominguez

a year ago

Excellent customer service. Had to call them again because my garage flooded and both bathrooms. As always they provided prompt service and arrived within an hour at my house on a Sunday. Fast and honest. Plumber was very courteous.

Ch'lon C.

9 months ago

My 1st home leak. Roto-Rooters response time was fast! Everyone was nice but experience counts. I had to call a 2nd time as the problem wasn't fixed correctly the 1st time. Restoration services and billing are separate from Repair services. Repair services charges to cut things up and make a mess and repair payable at time of service. Each plumber is different but you have to ask them to replace what was undone. Screw the shower plate back or air vents removed unnecessarily. I had to ask the 1st plumber to wear booties.I learned a lot from this experience. 5 or 6 different plumbers come with 3 different division services: Restoration, Repair, Billing and Main Office.1. Watch what is being done and take notes and pictures- make sure your invoice matches. I was over charged for things that wasn't done.2. Pray you get Chris or another experience plumber he fixed the issue the 2nd visit and provided details I was unaware of.3. If you need restoration services call your insurance company 1st it might already be included in your coverage. Paul swooped in and gave me a quote for services and never returned my calls. The quote was wrong.4. Ask a lot of questions and don't make any decisions until you spoke to your insurance company. Roto-Rooter gave me a lot of quotes but didn't clearly explain I could be stuck with thousands of dollars of incomplete work to restore was damaged and replaced.Would I call them again? I'm not sure. I might just call my insurance company 1st.

Ridel Carvajal

a year ago

Leon the technician was right on time, very professional and did the job in a few minutes. I'm very satisfied with the experience and will definitely contact Roto Rooters again if needed.

JAMES NICOL

a year ago

The roto rooter team came and identified the faulty faulty pipe underneath our home. The gentlemen were very friendly and helpful and did things in a clean efficient manner. I would recommend them to anyone needing plumbing services.

Robert Tivey (BobT)

6 years ago

Excellent service. Toilets stopped flushing, called a list of local plumbers in a directory where we live, no one could come in less than 48 hours. Roto Rooter was there in two hours. Technician worked very hard and solved the problem - I considered trying it myself but was glad I did not when I say what was involved. Also gave us a lot of advice on how to avoid problems in the future.

Aunt JoJo

a year ago

Tried to use this business but had an issue with BAIT AND SWITCH!Had an appointment for them to come out and give an estimate on repair to water heater that has stopped heating up. Told it would be no host. Not a difficult repair, just new heating elements. Very good about letting us know they were delayed. Then the technician called to say it was going to be over $310 for a diagnostic test. True BAIT AND SWITCH tactic!

Ron Brill

7 months ago

Plumber was clean efficient and thorough in doing the work. He had an apprentice with him which is very encouraging to see young people interested in the trades. Thank you for a job well done and we will call YOU again as needed!

Beth Bryk

5 months ago

John M. was very timely and explained what the problems were and why the fox he recommended would be the best approach. He was able to get the repair done quickly and also cleanly. I would highly recommend using Roto-Rooter to others.

Khadine Azeez

a year ago

Thank you to your team for making this stressful situation alot less overwhelming. Your service tech Scott Bowers, was prompt, professional and was willing and open to discuss my questions and concerns.

Todd Lincoln

5 months ago

We recently had a major sewer backup due to tree roots in the sewer line. Since it was a bit of an emergency, I called Roto Rooter and some other competitors on a Saturday and decided just to choose the company that could get here the quickest. Unfortunately for me, one of the competitors could come out immediately so I went with them. I knew I should have gone with Roto Rooter but I needed this issue fixed (plumbing in the house was unusable) so it was a panic decision.The initial company took forever to diagnose the issue and supposedly fixed the problem. A week later the problem had returned and the plumbing was backed up again. The original company did not offer a warranty on the snake and said they would come do it again but for full payment. So essentially they did not fix the problem correctly the first time but wanted to charge me full price to supposedly fix it again? No thanks.This time I didn't mess around and I waited for Roto Rooter. They sent someone out on time who approached the issue in a much more logical way. They found additional blockages and stayed until the issue was fixed. As an additional bonus they offer a 6 month warranty on the job so if another issue was to arise I feel confident that they would stand behind their work. It has been 2 over weeks now and we are trouble free. They were very professional from the moment I called and scheduled the service to the time they performed the work and left.I would absolutely recommend them to anyone looking for a quality company that knows what they are doing and a company that will stand behind their work.

Denise Santiago

2 years ago

We had two gerber three handle shower valves leaking and called as always roto rooter. The tech, Muka did a great job by replacing all the parts and they look like new now. Thank you Roto Rooter.

Walt Sparling

6 years ago

I called the Tampa office of Roto-Rooter, and their plumber showed up exactly on time, great technician (Mr. Harald Haas). Was in and out in just over an hour and had to deal with Acid from a previous plumber
that I found online that did not work. Very happy with the results.

Jennifer

a year ago

Our Toilet kept overflowing on floor and in the tub. Scott came out and took his time, was very thorough and communicative. He helped clean and explained potential problem and recommendations. Highly recommend using Scott !

Anne Crawford

4 years ago

Mr. Muka and Mr. Roland were very nice they did a good job and help us with the problem and then they clean after they were done. Thank you so much. It was late they tried to be as quiet as they could since my kids were sleep Thank you Mr. Muka and Mr. Roland for a job well done.

Kristen Hillstrom

10 months ago

Roto Rooter and Keli were awesome solving our plumbing problems! We will use them again for any plumbing problem or need in the future!

David Weil

a year ago

Adrian was excellent. He was polite, professional and explained everything that needed to be done. I appreciate that I called in the problem at noon and the Plumber arrived before 1PM and on a Saturday.
Excellent and Fast. That is what I needed.

Amanda McGehee

2 years ago

My technician, Tyler, did an excellent job. Unfortunately customer service and dispatch seemed to have booked too many people for the time slot. I was initially supposed to have a tech out between 12-4pm on Thursday. At 7pm, I called and asked to be moved to the next morning between 8am-12pm. I was assured I would be towards the top of the list. My technician was not available until 4pm. When he arrived, Tyler was courteous, and resolved my issue quickly and efficiently. I appreciate his time this evening.

Larry Bergman

6 months ago

Our resort had a sewage blockage which would not allow one of our lift pumps to discharge sewage to the leach field.

Adam Blandino

2 years ago

My experience was great. The woman who helped me schedule was nice and knew what she was doing. Travis was the technician and he was nice, professional, and knowledgeable. He quickly diagnosed and fixed two items for me (shower and sink). Only took about an hour. Price was more than fair. Will use again.

Brad Smith

a year ago

I received a text in advance of plumber’s arrival - plumber ( Irvin ) arrived when scheduled - Irvin was extremely professional, took sufficient time to communicate the expectation for costs, their diagnosis and their plan for remediation - they completed their work in a timely manner and did a good job of clean-up afterward - was 100% satisfied with both the company and, in particular, Irvin !

Krystal Montoya

a year ago

If you use Roto-Rooter (which you should), ask for Petrit because he was AMAZING. He was so polite and communicative with us. He told us everything as he was doing it and explained to us what exactly was the problem, in a way that someone with no plumbing experience would understand. Next time I need a plumber I will be requesting Petrit and using this company again!

Phuong H Le

11 months ago

Very reliable company. Raif is very professional and showed great integrity by being very knowledgeable reinspecting his work.

Mr. Zachary Abraham

2 years ago

Muka was excellent! He was persistent in finding and repairing a slab leak that a previous plumbing company could not accomplish after several attempts in fourteen days. I feel confident that the leak has been finally fixed.

Richard G.

a year ago

My toilet was leaking. I called Roto-Rooter at 3:30 p.m. Thursday afternoon. 20 minutes later the agent told me that the plumber is on his way. He arrived at 5 p.m.. he was very pleasant and courteous. Explained to me what the problem was and how he could repair it, at a very reasonable cost. The problem was resolved in about 90 minutes . Before he left .he made sure everything was working properly... I'm very pleased with his work. And I will call Roto-Rooter again.. in the future for my plumbing needs . And I recommend Roto-Rooter to everyone. Richard G. Tampa Florida 33615

Wendy Dong

a year ago

They came out to clear a clogged drain. They were at the house within an hour and took care of the problem. Not cheap, but they were very nice and got the job done quickly and sometimes that's everything. Greatly appreciated.

Erik Hahmann

2 years ago

We had a bad clog in our main drain. Elvis from Roto Rooter came out and fixed it for us. It was a bad clog and took a lot of work, but Elvis was very patient and professional and made sure everything was properly working before he left. I couldn't recommend his service more.

Madeleine Rolland

9 months ago

Mynyr was on time, and knew his job very well. I strongly recommend him for your plumbing needs. We has a clogged toilet and bathtub. We called another company that were unable to fix the problem.

Judy Campbell

a year ago

Technician got to my house in a timley fashion.. Very courteous and professional. Completed the job quickly. I would use this service again.

Christine Crespo

5 years ago

Last night our shower and toilets started over flowing with sewage water. My husband called Roto-Rooter at 4:30 pm. They set up the appointment for 6:00pm, which was wonderful because as you can imagine, no one wants to deal with sewage water in your bathrooms until the next day. Ben, the assigned technician, was AWESOME! He really went above and beyond. He was thorough, attentive to detail, professional and courteous. He was definitely the silver lining in a crappy situation. He worked very quickly and was extremely patient in answering all of our questions. We are new homeowners and this was very concerning to us. I would highly recommend Roto-Rooter and particularly Ben!

Shannon McGinnis

2 years ago

We had a major clog at our house that we could not clear and it was causing backup in our whole house. We called roto rooter and they came out the very next day and during the time frame they had given us. One guy worked hard snaking the house trying to find the clog. When he couldn’t get it he had a supervisor come out with a camera and found the issue of roots busting through the pipe causing the clog. They then called another guy to come out and replace the pipe and clear the roots. He was there within the hour. I was worried we would be without bathrooms again but they came and got the job done quickly and all in one day! We could not be more pleased with the service. They were all kind and patient and we are happy to be back in working order!

Delores Moncrieffe

11 months ago

They were prompt in delivering same day service and clearly communicated what they were doing. I have used them in the past and will do so in the future if the need arises.

Emily McCormack

a year ago

Technician, Eduart, was so professional and helpful. I will never use a different company then Roto Rooter and only ask for Eduart to repair my plumbing. Brilliant work and great customer service!!! Seriously please use them!!

HAYDEN WILLS

10 months ago

Leonard was exceptional. Truly professional and on point with his service. Totally happy with making this call.

Yuhanna Alahmary

11 months ago

William and Garrett came to inspect my pipes. They patiently waited for my neighbor to get here so they could go into his side. They were great and very helpful and professional.

op mancini

6 years ago

I had a positive experience with Roto-Rooter when they did a job on my previous house so when I had plumbing problems decided to give them a call first. I called late night and they came in first thing in the morning. The service technician immediately diagnosed the problem and start working right away. He also inspected the plumbing around the house and corrected other issues while he was onsite. We were pleased with the way he managed the repairs that continue to use their services for water restoration. We highly recommended Drini Cenko who did the job.

Chris Allone

a year ago

I had a main drain line clog a couple days before Xmas and had a house full of visiting guests with no working bathrooms. I called roto rooter. They sent out Keli to diagnose and fix the issue. Keli was at my home in less than an hour. He arrived with a big smile on his face and assured me we will have bathrooms working soon. Keli was the most professional and knowledgeable plumber I have ever met. He fixed the clog in no time. No mess at all. He and even went out of his way to give me tips on how to prevent another clog in the future. Great job Keli. Thank you so much. I will only use roto rooter for any plumbing problems in the future.

Atrista Carlton

2 years ago

The service I received from Travis was excellent! He arrived on time (between 5-8pm) and quickly found our problem. Travis educated us on our issue as well as some things to do in the future for prevention. We will definitely use Roto-Rooter again.

Weston Family

10 months ago

Mohamed was great. Right on time and extremely professional. Knew his stuff and got it done quickly. Highly recommend.

Catherine Docherty

11 months ago

Keli was great! He was professional, on time and got the job taken care of without any fuss. I really appreciated the time he took to explain a few things about my waste pipe that was causing me issues.

Śmigus Dyngus

a year ago

The tech and the work was great; no problem there. I had no issues with the technician; he was informative and quick and did his job. My only problem was the pricing. I went with Roto-rooter because of all the best-value stuff one can see online when doing a search. However, $400 for a simple shower drain cleaning seems excessive. I mean, I've had licensed plumbers in the area and spend half the day changing out pipe valves and such and the prices haven't even been half this much. Maybe I'm just ignorant of the going market price for shower-drain cleaning service but, since that's all was done, I found this aspect disappointing. I was in a bind for time, at the time, so I accepted the service fully-aware, but I'll definitely ask for quotes ahead of time in the future.

Patricia Paull

7 years ago

Awful, run, run fast!!!! I don't feel they are worthy of 1 star! After the tech caused a flood in my bathroom at my business, I spoke with a manager that told me he would talk to the tech (on friday) and call me back Monday. Since this incident its been few months and guess what no call back. The manager said having a flooded room with wood laminate flooring would not hurt it? He should come out and look. We are unable to use this bathroom until the floor is ripped up. I told him I was going to stop payment on check until this was resolved, he answered he would turn me over to the states attorney. Great customer service with this company! Ha Well, we see about 950 clients a months and everyone sees our sign hanging to beware of this company. I hope you will beware too!!!!

Bryan Rodriguez

3 months ago

BEWARE OF BREACH OF CONTRACT!! This company does not honor the payment authorization contract that you sign before service. We had a leak last month, we signed to have our insurance revise the coverage and pay them directly therefore their main concern would be to deal with our company as promised. Magically, once the invoice was prepared, our insurance company “changed” their policy according to them so we had the billing department reach out threatening us to pay within 30 days or else we go to collection. Per the signed agreement, we have 60 days after their LAST day of mitigation OR 10 or less days after my insurance sends me the payment directly. This threat through email came not even 2 weeks after their services were completed. I know how to read and know that this is illegal to tell someone “it is in your best interest to pay us.” They think they’re some kind of mafia and we will not lie down to this manner of business. Do NOT let them bully you!! We work too hard to be shook down by these money hungry sharks.

Kay Christian Videos

a year ago

Keli, my technician, was the epitome of professionalism. I was impressed on quickly they responded to my call. Less than 30 minutes and I was quoted 2 hours. He was awesome and deserves a promotion!

Shannon Intravaia

2 years ago

I called at 9am this morning, wasn’t an emergency thankfully. I was scheduled between 930-1130. In a matter of minutes they called and said they were on their way.Raif was my technician and I wish I could recommend him to come back anytime I have issues. Amazing service. Very professional and friendly technician. Never sugar coated anything. Will definitely use this company again and I WANT Raif to always be my technician!!!!!!

Elyse Riollano

5 years ago

Muka was great! My kitchen sink was backed up and he worked tirelessly to fix it. He gave me great advice on how to avoid it in the future. He definitely went above and beyond the call of duty!

Blue Ocean

2 years ago

The employee was very knowledgeable, professional, and seasoned with experience. They were quick to respond and had a 2 hr time frame, whereas other companies may make you wait 4 hrs. I appreciate that this company observed covid guidelines. I will definitely refer Roto- Rooter to others in the future.

Robert Hunt

3 years ago

It was a good experience. Drink was very professional and explained what he was doing so I could understand. He also went to Home Depot to get parts he didn’t have on the van. He also let my husband finish the job of putting the toilet back together so we wouldn’t have to pay that extra cost. They are expensive but who isn’t. I am pleased with the work.

Bill Dawson

2 years ago

Roto Rooter did a spot repair for our toilet flange. They cut out a section of pipe that was 90% blocked and replaced with a new section of pipe. Our repairman was excellent, answered all questions and worked very proficiently. Very Satisfied!

Zach Kanzler

a year ago

At around 9:30 PM, we noticed our shower billowing black bile from its drain, which we thought was probably not what a shower drain is supposed to do. We called up Roto Rooter, who told us we could be seen around 11:30. Andrew arrived around 10:15. He gingerly tiptoed around the sleeping baby's room, and even carefully lugged the heavy machinery through the backdoor adjacent to baby. In short order, our toilets started draining again, and the shower drain remembered what shower drains were supposed to do and corrected its behaviour (naughty shower drain). Andrew was wonderful, and we wish him the best with his bean; and hopefully years of Adventure Time instead of Paw Patrol.Definitely recommend Roto. But hope you never need it ;)

michelle Stone

2 years ago

Service from Roto router was great the lady at appointments was understanding and gave me a prompt appointment for the next day between nine and one they showed up at 9:30 problem was solved they also included a camera to look in pipes as part of the package. Tech Manny was very professional

allison paonessa

a year ago

Josh came out on Memorial Day and was very knowledgeable!! My sink garbage disposal and dishwasher clogged up creating a huge leak/mess all over my kitchen floor. Within 40 minutes Josh was aty house fixing the issue! He was very nice and professional! He fixed the issue easily. He was supposed to be done work at 6pm, but decided to come help us out and be the life saver we needed without any resistance! I 100% recommend using Roto Rooter and if you get Josh you'll be very greatful!

Lisa Fuertes

a year ago

We were very pleased with the overall experience of Roro-Rooter. They responded very quickly (on Christmas day!!!) when our water wouldn't shut off. Excellent customer service.

Michelle Bush

2 years ago

Ben was fast, friendly, and knowledgeable. He wore protective gear, was great with our dogs, and made sure we were fully satisfied before leaving. We will definitely use them again 😊 Thank you!

Frederick Ramirez

6 months ago

The service man, John, promptly arrived within an hour. He listened attentively to a problem we had with a clog sewer line on the far side of the built in the 50's. Herouted the lines from the source and from inline back to the source. Once he determine the issue with the clog he used a heavy duty router whick cleaned the drain. We intend on using his services for other properties. Extremely knowledgeable and professional.

Connie Ellis

a year ago

Ariol was excellent. He was pleasant and very knowledgeable about his work. I would all PO him again if we have plumbing problems

John Cueva

9 months ago

William arrived on time, evaluated the problem, explained everything in clear detail, cleaned out the blockage when another company couldn’t do it effectively. Very pleased and would use them again and ask for William. Very professional technician!

John Watts

4 months ago

Had an emergency flooding with a bad sewer line and Roto-Rooter came to the rescue. Fast and professional they were true life savers!

Lew Estabrooks

2 years ago

Both William and Gordon were excellent. They were very professional and demonstrated superb knowledge in diagnosing and repairing our problem. They went above and beyond expectations as they stayed late after already working 10 hot hours to make sure we had a working sewer drain pipe. Roto rooter is lucky to have such dedicated employees that satisfy us customers beyond our expectations.Thanks again

Ena Easter

a year ago

Mr Martinez prompt courteous and very respectful. His service and skills went forth with great zeal. Allowing me and my family to be in a blissful state. Thanks soooooooo much!!!!

Camille AF

4 years ago

The technicians arrived quickly, and we're very nice. They did a good job taking the time to explain the issue with my drain problems and gave me information about all of my different options. I use RR as my go to for plumbing issues.

Bryan Martinez

4 years ago

Hands down the best plumbing company! Brian Stevens is the man for the job when finding issues and addressing them. He saved us thousands and completed a very large job in just a few days. Steve and Scott also did a great job handling the excavation and repair process. Thank you Roto-Rooter!! We will remain a client for years to come.

Rebekkah “Beks”

7 years ago

This was my second experience, because the first had been so thorough. I called this morning and within an hour, Josh (the technician), was here - in the pouring rain! - getting the job done and making absolutely sure that all was well. In a professional manner and with good humor he also made sure that I understood everything that was going on. I certainly have never had a technician of that caliber in my home. So, thank you!!! Now you're on speed-dial.

Jamie Arnold

3 years ago

Roto Rooter was great about calling and keeping in touch with us about when someone would be at our house. Miguel was our technician and he was awesome! He had to come to our house late at night after working all day. He worked quickly and was kind and professional.

Heather Boffardi

10 months ago

The service men were nice & knowledgable. The second serviceman explained more to us, had the first one explained the same things & checked the other toilets we would have made the higher priced decision initially instead of having them come back out & in the end paying about 250 more than if we had just done more in the first service call. This is a nationwide company with VERY FAST service. We may have been able to get a better price if we shopped around more, the cost was def more than we anticipated. The speed of service is for sure the advantage of using this company.

Kristen Iwan

a year ago

Adrian arrived on time. He was pleasant and professional. I had several problems with the new toilet. He was very patient and helpful and went above and beyond to make sure that I have no further issues. I would happily work with him again.

MaryKate Downing

a year ago

Edited: Jason, who was recently brought in to help improve the Tampa Roto-Rooter team, has been in touch with me regarding the issues we experienced. He took care of the amount my husband and I owed for the water remediation and apologized for how we were treated. Thank you, Jason!My husband and I discovered a leak in a pipe between the first and second floors of our house on the afternoon of New Year's Day 2022. We called several emergency plumbers, and Roto-Rooter was the one with the soonest availability -- the next morning for a plumber. After setting up our plumbing appointment, we received a call from a project manager, who came to our house that same evening to investigate the leak. We were pleased with this quick response time. Things went downhill from there. The plumber who came the next morning (day two) was inexperienced and couldn't fix our pipe issue; he said the pipe would need to be soldered and that his soldering gun didn't work well, plus that he didn't have experience soldering and that a more experienced plumber would need to be called in. After three hours at our house, all he'd done was look at the pipe, remove a small section of drywall from our ceiling, and spend a lot of time on the phone with dispatch supposedly trying to get a more experienced plumber to come over then. The next day (day three) we hadn't heard from Roto-Rooter by 11:00 a.m., so we called their national dispatch a few times. We tried contacting the project manager who'd initially come out, as he'd left us his card, but he never answered his phone, and his voicemail had someone else's information on it. We did leave voicemails, which went un-returned. Finally, around 5:00 p.m., the local Roto-Rooter dispatcher called to let us know that our plumber team would arrive within forty-five minutes. It ended up being around an hour, but our plumber team was great! They were the best part of working with Roto-Rooter and the only reason this review doesn't have one star. Anthony and his assistant (apprentice?) did a wonderful job. Instead of soldering the pipe -- which he did know how to do -- Anthony recommended that we replace the entire section of pipe with the leak, as that would prevent future leaks with more certainly and would be what he'd do in his own home. They were done within a few hours, and we paid the Roto-Rooter invoice they left us and tipped them.Roto-Rooter was supposed to get in touch with us sometime the next day (day four) regarding water remediation for our ceiling around the pipe. Again, they didn't, and it took several calls to their local office Tampa this time -- as national and local dispatch weren't either very knowledgeable about the situation -- to hear from someone who said he would look into our project and arrange for a water remediation team to come out. Later that day, I was called back by a female office assistant who was the most helpful person I spoke to in the Tampa office. She told me when the water remediation people would be coming the following day. The following day (day five), the water remediation people came without much notice and set up a dehumidifier and a fan to direct it into the ceiling. The set-up was fine. However, the water remediation people didn't know exactly how long the dehumidifier might need to stay in place. One of them said he would call me in two days to see if he could come by then to check the levels in the ceiling. This vague time was an issue for both my husband and me, as we can only work from home on a permission-granted basis and don't work close to home, either. The dehumidifier wasn't removed until day seven, and we can only hope that all of the moisture was gone from our ceiling. We never got a specific explanation as to what was done RE: the water remediation, and they still haven't billed us for that. I *do not* recommend working with Roto-Rooter if you have any kind of emergency job, if you have a timeline for getting your work done, or if you need anything other than a basic plumber.

Lisa Zaritsky

2 years ago

Our older water heater flooded our garage. Anthony came out quickly and was careful, fair and professional in every way. He replaced the hot water heater and repaired the wall connections servicing the machine. He worked without breaks for over 6 hours finalizing not only that job but helping with other items in the house that needed repairs. We highly recommend him and will request him for all plumbing problems in the future.

Dahnia Solorzano

a year ago

We had to redo the plumbing for the house we just bought after tree roots went into the pipes and destroyed them. We were so concerned about the amount of time and damage that it would take to replace all the plumbing, but not only was their team incredibly helpful and knowledgeable, they worked very fast and did an amazing job with minimal damage. We are so happy with their work, we cant recommend them enough. Thank you so much Jeff, Steve and Ken for all your help, we absolutely loved working with you and Roto Rooter

Violet Nolte

a year ago

Jeffrey was very professional and pleasant. He took his time to find the issue and corrected / fixed. Couldn’t have been any nicer although dealing with issues on a Sunday!

Rick Mahoney

a year ago

Brian the Roto-Rooter tech who did the repairs at my house was early, fast and left the area he was working in spotless.He was very courteous especially for early Sunday morning. He did a great job.

Eugene Bellamy

4 years ago

Service was great. I think the service man name was Tony from Zephyrhills Florida very professional. Very knowledgeable. He took us through everything that he was doing and show does exactly what the problem was. We will be using you in the future. Thanks

Satouchan

a year ago

Excellent service! Had to call them out on Christmas Day due to whole system being clogged. They were there in a timely manner and got everything cleared out quickly. Service tech was extremely nice & knowledgeable. Would highly recommend to everyone.

Jim Hardway

9 months ago

Repaired broken main drain and thoroughly Jet washed all drains to interior toilets.(Excellent job). However baised on the price you charged why did you NOT additionally pour your liquid cleaner into all sink, tub, disposal and shower drains. Since you didn't include that with what you changed, I would say you did not meet or exceed MY EXPECTATIONS, HOWEVER your Work Crew DID!!!

Jules Grace

9 months ago

They were speedy in returning my call but they showed up to my house at the wrong time originally. The technician only stayed 10 minutes but got the job done. Super expensive for only 10 minutes of work.

Cheryl Tonkinson

6 months ago

Mr. Cenko is a five star plus plumber. The other three employees on the job where great. Everyone on time, tidy, clean, good communication. Hope you , as a Branch office realize how fortunate to have such excellent people working for you. Many thanks Mr Mrs. Tom Tonkinson

Kimberly M

10 months ago

Cody was amazing. He was patient, understanding, so kind AND fixed the issue almost instantly.

Mandi P

a year ago

Joshua is an absolute life saver. He’s was very helpful and resolved a very major issue with my townhome. I could not have asked for a better Plumber to help with this. He was kind and considerate. I’m so thankful!!!

Girard Tabak

3 years ago

Muka technician 791 came on Sunday and did a great job. He cleared the MLS clog in a professional manner and he was very polite. Thank you Roto Rooter.

Natalie Kochen

a year ago

Luis was AWESOME!! Thank you to come on a Sunday and take care of my water shut off valve leak. I understand their is a charge for the job which was $660 then add in parts that he had to go get at Home Depot!

Elvis Hadzzovic

2 years ago

We had our kitchen sink clogged and called Roto Rooter. They send Muka Tech #791 who was great. He went two times and cleared the clogg. He was wearing mask and shoe covers all the time and cleaned the area after he finished the job. Well done. Thank you Roto Rooter.

Tampa Bay CNA LLC Arianna Christiano

3 years ago

I used Roto-Rooter today and the Plumbing Tech was Miri -WOW what great work. His father was a Plummer and he is soooooo knowledgeable and helpful.If you own a CONDO he is the TECH to request. I have a 5th floor condo with a tub pipe leak. He was very good at communicating and explaining what I needed to fix and why He saved me so much money because we were able to go through the closet in my 2nd bedroom rather than tear out all the tile. I highly recommend Roto-Rooter with Miri - Plummer Technician.The price was reasonable considering all the hard work he had to do. . Thank you so much. - Arianna

Mandaly Louis-Charles

7 years ago

The Roto-Rooter personnel who came to my house truly went above an beyond his duties. We had just had a small fire in the house - and he helped us as we getting settled back in the house. He was only there to help with plumbing, but he did much more. - so Thank you!

Kurt Mathieson

a year ago

Charles Kruse and Sean could not have been more professional, polite or effective. I was recommended to this office of Roto-Rooter by a family friend who works with them commercially and we're fortunate to have had the recommendation. We had a fairly complicated flush ceiling mounted rain shower system with 3 body jets and hand spray installed in our walk in shower. It was a 2-3 day project that was done with care and obvious know-how. Some small adjustments needed to be made after we noticed them day 1 after install when using the new shower. Charles was quick to reach out and had Sean come back to fine tune everything and now the shower is 100% perfect and couldn't be more luxurious.Highly recommend to anyone looking for a serious job to be handled by serious professionals.

Daniel Bayliss

a year ago

Had a bad clog the flooded our showers, so obviously needed a professional. Mike was dispatched to help, and did an amazing job. Professional and on time, he was able to bust the clog and get us flowing again. Would happily call again!

Carlos Sanchez

2 years ago

Woke up this morning just to find out that our one bathroom was having plumbing issues. In desperation we were calling around and praise The Lord we were able to get a hold of Roto-Rooter Plumbing. Within 2 hrs Aldo arrived to save the day. He was very professional and efficient. Our bathroom is once again functioning at 100% thanks to the hard work of Aldo!! We highly recommend if you’re having any plumbing issues to give Roto-Rooter a call!!

Lizz Granieri

10 years ago

The workers are; very nice, helpful and hard working. They do a lot to get the job done and proper. The man Ray, worked very hard! He had to dig in the back yard to get to the pipes and i never since a person work that hard and fast in my life! Along with all the other workers, it was also a very friendly environment! And the overall service was very fast :)

Senior

9 months ago

Called RR today for main line clog, our 10th call in 1 year of home ownership. Dani did a great job snaking the clog, but she called her supervisor Randy Olaski and he went above and beyond! He spent half an hour with a camera in my line and found the solution to a problem that over $4,000 in calls (including prior camera and hydrojetting calls) hadn't fixed. Thank you so much! Your professionalism and knowledge sincerely helped these first time home owners!

Tricia G.

a year ago

Joshua was amazing. He came out sooner than expected. Explained everything that needed to be done, did the work promptly and left the area looking immaculate. Would definitely use again. Excellent professional, friendly service!!!

Aaron Fryer

4 years ago

Nick was an EXTREME help! He was respectful of our 4 month old's schedule - napping, letting us know when he needed to be loud. In regards to the work, he took his time, talked us through what he saw, what his plan was, and what all he was doing, when/if asked. After the job was done, he even answered a couple of questions regarding another plumbing issue.VERY professional, clean, courteous, and knowledgeable. Would absolutely recommend to anyone.

Buna

4 months ago

Mohammad from the 5020 Tampa Branch was of such great help to me and my family, amazing customer service and high quality work!

Valerie Talavera

a year ago

I woke up Easter morning to a flooded bathroom and Joshua promptly came to resolve the issue. He was extremely helpful and made an very stressful situation less stressful with his professionalism. He was very knowledgeable and displayed strong work ethic and trust worthiness. Highly recommend!

Kevin O'Leary

a year ago

10/25 Water heater install. Service was excellent and technician was very knowledgeable. Will definitely use them again!12/4 Help with refrigerator water line and general remodel work. Service was excellent once again. Raif was very helpful and did a great job. Will call him back to complete our remodel job in a few weeks.

Crystal Dukate

5 months ago

We had a flood in our house due to a broken pipe in the wall. Roto-Rooter got us all fixed and took care of everything. I want to especially recognize NICK SMITH w/ water services. He was incredible! He was with us every step of the way from start to finish, including helping with our Home Owners Insurance claim. He was respectful, punctual and continued to follow up with us many times. I hope nothing like this happens in our home again but if it does, I will 100% be demanding to work with Nick. Thank you!

David Amis

a year ago

Company is less than honest. They will not discuss pricing over the phone, but when they get to your home they tell you it is $500 to clear the drain pipe and $625 to lift the toilet. Further, they do not tell you that it is company policy not to step on your roof to clear a drain through a stack pipe. Come on RotoRooter, be honest. Talk pricing on the phone.

Harmony Lovesdogs

a year ago

Adrian was really fast, gave us an estimate before he started so we didn’t get any surprises, he took about an hour to unclog what was a bunch of the previous owners hair and a nice oatmeal plug that stopped about halfway through the house. It wasn’t cheap, but plumbing is one of those unavoidable expenses, and it was comparable to other plumbing services we’ve had. He also replaced a gasket. And honored the coupon we had and was very professional.Life hack: DO NOT wash a bowl with oatmeal without scraping it into the garbage completely.In fact just throw the whole dish awayActually just never have it in your house.(And shave your family’s head)😂

Alicia Dela Cruz

5 years ago

We noticed an issue around 9pm on Tuesday evening. We realized it was a much bigger issue than we could deal with and called around. The person on the other end of the call, wish I could remember her name, was very professional, but at the same time made a connection to this almost 38 week pregnant lady with dying toilets on the other end of the call. I was give. The choice to have someone out that night or the next day. The next morning I received a text to let me know my technician was on their way. They (my tech and a trainee) arrived had me walk them through the issue. He listened, but asked questions to better assess the issue. He then drew a rough diagram of what he thought might be the issue. After I agreed to the work, they got to work right away. They had both of my broken toilet lines fixed very quickly and were flexible with my requests to fix other issues that were discovered (poorly installed toilet & clogged shower drain). Miree was outstanding. I would highly recommend him, and the next time I have an issue, will ask for him! Very satisfied with the work that was done. I feel like the techs are well trained and informed; more importantly they can relay that information onto the consumer. It was not a cheap fix, but as opposed to other plumbing companies, I don’t feel like we got taken advantage of when we were desperate for help.

Luis Pabon

a year ago

Yulio was both professional and likeable. He did a killer job with the fix and I will call them next time I need plumbing work done!

Cheryl Conaway

7 years ago

Overall the experience was positive. The work was completed properly and in an efficient manner with a 90 day warranty. The financing available at no interest for 6 months was beyond appreciated. The employee was in uniform, well groomed and even wore coverings over hiss boots to protect my floor. I have used this plumbing service twice and both experiences were positive. A discount for returning customers would be the only improvement I would suggest.

pk lichtenberger

2 years ago

4th of July, woke up to water under kitchen sink and on floor... RR WAS HERE BY 9AM!Elvis was great. Prompt and professional. He was very apogetic that problem was our Reverse Osmosis system, which he could not fix today, but he did get it bypassed so we can use the sink and dishwasher.We have warranty on the RO system and will get that company out to fix, but really needed the leak to stop, and If not using the kitchen sink until we could get them man was not an option!Very happy to have someone to come out on a holiday to stop the leak and get us working again.

Diane Zanella

2 years ago

Keli was so nice! He figured out quickly what he had to do to find the problem and fixed it. We need larger further work & call his boss and we worked out a proposal. This company is very professional and I would defiantly use them again!

Lauren Seaman

2 years ago

We’ve used Roto-rooter twice now and couldn’t be happier. The call service was so kind and helpful, the technicians are knowledgeable and respectful and everyone is prompt and is always trying to save us any costs they can. Very happy!

Kathleen Corrigan

a year ago

Prior to calling Roto-Rooter I had 3 other plumbers come to my home to unclog the same toilet 3 times since Thanksgiving. With their help I discovered that build-up in the sewer line from the kitchen is what was causing the clog at the Y where the 2 lines join. I also discovered I had installed the wrong size parts in the tank & for that reason the tank was not completely emptying. Thus the item(s) flushed did not go completely down the drain. I saw the difference with my own eyes both before & after they put in the new parts & cleared the kitchen sinks which were draining very slowly. They also told me to not use any acid stuff in the drains because it can eat through the pipes. That explains the leaky pipe I had last year- it was a leak that was nowhere near a joint. I am soooo happy they helped me & showed me what they were doing & explaining everything to me. Very professional men. I am impressed.

Sophia Dargoltz

a year ago

They were quick to respond and accomodating. Everyone that came to my home were respectful and professional and fot the job done. I would definitely use them again if the need arises.

Emily Lankes

a year ago

Cody was prompt and very friendly. He went over what he was going to do and confirmed pricing with me before working on my toilet. He answered all of my questions and talked to me about ways to prevent clogging from happening in the future. Overall, amazing service from Cody and will be using Roto-Rooter to complete a bigger job that I am needing done.

Alilo Kiloki

2 years ago

I clogged my kitchen sink drain up real good during the making of dinner which was the worst possible time for it to happen so I had dirty dishes piling up everywhere and we hadn’t even eaten yet. I had called other places but they couldn’t get anybody out to me until the next day or later! So I called Roto-Rooter and they were able to send someone within an hour! Serviceman Scott Bowers came out quickly, with his mask on for Covid protection, and quickly fixed the problem. When he was done he cleaned the area he worked at. He was very professional. I would recommend him and his company.

Dana Anderson

2 years ago

Elvis was very professional and explained everything he was doing. He also throughly explained his recommendations for my situation! Highly recommend Roto-Rooters. Customer service representatives schedule me quickly for a Saturday emergencies!

Shondra Jackson

a year ago

What went well? They were easy to reach and dispatched quickly.The bathroom clog was fixed. What didn't go well? Major upsell. Instead of snaking through the roof they removed the toilet and charged $700.00 to fix the clog. They did a poor job of caulking the toilet again.When I wanted to use a coupon for $75.00 off they offered my a 1 liter bottle of their own drain-o in lieu of a $75 reduction. That bottle was not worth $75.00. Then they wanted to upsell me to have pipes pressure washed for an additional $3,000. I guess they think people are made of gold. Have used this company in the past without issue but this was very much a disappointment. They have class action lawsuits in other states and apparently operate on a high commission sales model so there is major upselling going on. I don't need that. Sorry, I want a company I can trust.

Caroline Gonzalez

a year ago

They were very courteous and professional. Both field supervisors troubleshooted the issue and explained the available options I had. The gave me tips in maintenance and quotes for replacing the system. All in all I’m very happy and have Roto Rooter on my speed dial !

Andres Arencibia

5 years ago

Wife called me with the kitchen sink backing up and clogged while I was at work. After trying several home remedies, it was time to call Roto Rooter to the rescue. I called around 4:45p.m. and the tech showed up around 6:15p.m. The tech ran the snake which apparently we had a terrible clog in the kitchen sink which consisted of build up of who knows what. Muka the Roto Rooter Tech # 791 was very pleasant and professional. I would say a great asset to the company. He got the job done within a 1 hour and our kitchen sink was clog free. Thank you again Rotor Rooter.

Steve Cumber

3 years ago

We had a real mess with a backed up sewer drain. The house is old and the system a little complex. Tyler stuck with it and got it cleared. It was a great relief! He said the work is warranted for 6 months, so that is good too. Great job!

Galvin Galvin

7 years ago

They did great work... on a SUNDAY. A lot of other places were closed or didn't answer the phone. The Roto-Rooter dispatch gave me a 4 hour window, but it took less than an hour for Alex to arrive (plus they call to give you a 30 min heads up that they're on the way). He quickly assessed the problem, quoted me the price & got to work. With my experience I highly recommend Roto-Rooter. Good luck!

Dr Qudsia

4 years ago

Awesome service! Arlind Mucka ID #0746 really did a good job. I highly recommend him . we had clogged drain initially that ended up into a main line clog but after getting services of Roto- Rooter all was just set and also got 6 months warranty too with 40$ discount. They provided us service on Sunday that was also an additional privilege too .

APRIL DENNING

a year ago

Considering everyone is short staffed and overworked. The tech was only a few hours later than the schedule said. It wasnt his fault.
You have to take that into consideration for any service now. Great job...great communication. Just be patient.

Joshua Friedbauer

3 years ago

Scott did an excellent job and I couldn’t ask for anything better and yes I would recommend Roto Rooter and thanks to Scot now I can properly take a shower without I need to do. He came knocked out the job and was very professional about it Cody is again just above the top. Thank you for your professional services today.

Pablo Rosadovargas

2 years ago

Copy and Irvin are true professionals.They walk us through the issues and solutions ensuring we could manage expectations while delivering a successful end result. These two are a pair to be reckoned with. I will be a forever customer thanks to this Duo!!!

Jade Coleman

9 years ago

I had an emergency situation on a holiday. Most places were charging fees for service, but not Roto-Rooter. A technician came out, he was very professional, informative and nice. He found what was wrong and gave me suggestions. He even worked on our kitchen pipes for a discount because he knew he couldn't fix it for good.The only thing I felt could be improved is the price. I spent about $500 for them to unclog my bathroom pipes (though they did have roots growing in them) and to work on the kitchen pipes. I was then quoted $2000 to replace my bathroom pipes. These amounts were a bit unreal to me.I also had to wait much longer than the original window I had been told as they were running behind. As it was a holiday, I didn't care as I needed it done (only one bathroom in our house of 3 people, no bueno).Overall, they were great, just a bit out of budget for me.

J Smith

5 months ago

Our technician was great. Arrived on time and promptly showed us the issues and gave great information on what we can do, what to expect, etc. Would use again.

Monica Misura

a year ago

Technicians we're very quick to respond to my call, here within an hour. Scott and his partner did a great job and would recommend to anyone needing service.

Kapiko

5 years ago

We needed our sewer line unclogged and toilet remounted, therefore I called the Root-Rooter. Within 2 hours we had a plumber working on our issue. He knew what to do right away and fixed the problem. I also liked that I didn't have to tell him to take his shoes off or use shoe covers because that was a first thing he did before entering our home. Very clean, organized and respectful!

Loretta Biglin

a year ago

Scott provided excellent customer service. Was extremely happy with the services provided. Was able to solve the issue and took the time to ensure everything was cleaned out and working as should.

Michellene Young

2 years ago

I have a tankless water heater. The water was no longer getting hot. I called Roto Rooter and they sent out Muka. Muka found the problem; there was a bad heating element. Muka was very friendly and knowledgeable. He talked me through the entire process step by step. He helped me determine what parts were needed and how to get them. The parts were ordered and Muka returned on Monday morning to complete the service. We are very happy to have hot water again! Thank you Muka, EXCELLENT JOB!

Lisa Papa

2 years ago

Raif was prompt, very professional and courteous. Explained all the work prior to getting approval from me to proceed. He has been my service technician for at least 10 years and I would not recommend anyone else! Thank you!

Adam Newsome

2 years ago

Adrian was extremely professional and efficient. Not only did he solve my problem but he explained the issue to me and how to prevent future issues. I would definitely ask for him again.

Genesis Perez

2 years ago

Elvis and Randy are so professional & knowledgeable in their work! They really gave us all options available and were able to educate us on the issue at hand. Also very polite and nice! 11/10 recommend! They’re absolute ROCKSTARS!!!

Jerry Yancy

a year ago

Anthony came and repaired my hot water pipe. He guided me all the way through the process from telling me what I needed to be done and actually completing the process. He gave me a fair price and showed me what happened as well so I definitely appreciate it. If I ever needed something like this again I'll definitely be calling Roto Rooter and asking for Anthony.

Ricardo Topham

4 years ago

Muka and Roland did an excellent job with all my plumbing needs. They worked diligently and are very respectful. I would recommend them to anyone.

Brittaney

8 years ago

I have a two year old son who is figuring out all about the potty. He got a little too curious & flushed a diaper! 😧 Harold was the name of the technician had. Not only was he extremely quick at unclogging but had an amazing sense of humor to go along with it! The prices are competitive, very reasonable!! I definitely recommend Roto-Rooter!!

Jim Pilla

a year ago

Edward arrived promptly and fixed our problem with ease. He was very professional and polite.. A great attribute to your team. I would definitely recommend him to all my friends and family.

Amy Patterson

a year ago

Are drains were sluggish so we called and scheduled service. We now have leaking sinks and neither will drain. Repaired one toilet which now continues to run after flushed. All for $700+I will call them back tomorrow as we are very unhappy

Sam Marlar

6 years ago

We called Roto Rooter needed a representative ASAP. Raif showed up quickly and fixed our problem. He was professional and explained what he was doing a long the way. He also fixed another issue we had as well. We will ask for him if there is a next time we need his help and expertise.

Kayla Lorenzen

a year ago

Austin and Nick were very professional. They took their time explaining things and did a great job. Will definitely call again if I have any problems going forward!

krysta whitcomb

a year ago

Manager Tim and the technicians Cody, and Austin did fantastic work and were really friendly and made sure they got everything taken care of and everything was up and running before leaving. They were very informative about everything they were doing. They were extremely polite and I would recommend them specifically to anyone.

Jay Salfran

a month ago

Mr. Stevens the manager needs some customer service training. But I’m. It sure that it’ll help him. He is a text book excuse maker. Will never call them again.

Julie Hewett

6 years ago

I am pleased with my experience with Roto-Rooter. Josh was my technician and he was very professional and courteous! He did a great job and I would hire him again! Thank you!

crystal mills

7 years ago

If you're interested in getting ripped off or taking advantage of this is the company to call we had an emergency situation and we were quoted over $6000 to have the problem fixed. We ended up calling the city instead. They came out and fixed it for free. There's no doubt in my mind that this company was aware that this could've been a city problem and rather than trying to help us they tried to take advantage of us.

Philip Eilertson

4 years ago

Scott Bowers and Joshua Gartner from Roto-Rooter Tampa came out to help us with our clogged pipes. They gave great service, were very patient in explaining this issue and fix, very knowledgeable, and super friendly. Couldn't have asked for a better service team to take care of our plumbing issues. Cleaned out the main line and ran a camera to ensure no other issues. Awesome support! Will definitely recommend Roto-Rooter Tampa to others and will call again if needed. We are a military family new in this area and very thankful for a company that is so supportive of Military members. THANKS and keep up the great service!

Vanessa King

a year ago

Fast & courteous service! Resolved 2 major clogs for my tenants & kept me updated all the way. Will be using again! Thank you!

Laura Tallarico

2 years ago

Elvis was an excellent Repair man he was courteous fast responding appropriate great worker very friendly and I would definitely use him again. Thank you Roter Router for sending such an efficient technician Laura Tallarico

TAINA ENCARNACION

a year ago

Our house had a leak in the meter this past weekend. We called at 12 pm and made a reservation between 2 pm to 4 pm. The plumber arrived at 6:30 pm. He repaired the leak and when the person of the city came to put the water back on, the pipe had the same leak. After being without water (with four kids) for the entire day, we had to stay in another place because the plumber said that he had to come back the other day (Sunday). We waste our day waiting for a plumber and without water.UPDATE: On Sunday, March 20th, we rechecked the water meter and to our surprise it was flooded. Had to call the city again to get it inspected. It turns out the new work done by this company was not a 100% complete as it was cracked and leaking. We have to call again and waited until Monday morning to get the repair done because per this company's customer service stated that they only had junior experienced technicians available on this day.

Lisa Monti

2 years ago

Elvis is an MVP. He was early, professional, clearly explained everything and gave good suggestions going forward. I would certainly recommend your company based on my experience with Elvis.

Jared McMahon

a year ago

Clogged toilet, they were professional and available same day, but quite pricey compared to others. $300 for a two min snake job. Other companies charge $79-$99 for the same service, but again they were the only ones available the day I needed.

Charlotte Harger

2 years ago

Roto rooter was called -- and thankfully we got Muka (791)! He was knowledgeable, friendly AND professional. He explained what he was doing and tips to maintain the things he worked on and fixed. He did a great job!

Erin McCubbin

4 months ago

A pipe broke during a plumbing repair and they called their remediation team to come out the same day. I was not impressed with the gentleman that came to remediate initially and called the office and spoke to Tim and he had someone out the next day. Mike set up equipment to dry everything out and avoid any potential mold growth. After a week, he came back to ensure everything was dry. He was professional and responsive and was willing to even answer the many questions my inquisitive toddler had for him.

LILWAYNEANDPLIES

a year ago

Awesome customer services! Very professional and finished the job with no problems. I would definitely recommend their services to anybody in need.

Debra Patker

6 months ago

Very professional and polite. He told me every step he was taking to resolve the blockage and was determined to fix it, and he did. I would recommend John to anyone

christopher waymire

a year ago

Tubs started backing up, called at noon on a Sunday and tech was there 2 hours later. Very nice guy that had the problem fixed in less than 30 minutes saving us from having 6 people share 1 working bathroom.

Diane

3 months ago

Toilet wasn't flushing properly. Drini Cenko ran a line and cleaned out the pipe which was clogged with roots which came from the oak trees in the neighbor's yard. He did an excellent job!

Jeannie Pickering

2 years ago

Elvis Ali was very professional and spend time explaining problem. He repaired ring around totiel that last rep did poorly. Cleaned thoroughly. Solved drain issue in shower. Very impressed compared to last rep. I would recommend him to others. I will call him if have further issues.

carly Picard

9 years ago

We had an emergency back up on a Sunday morning and within a few hours of calling, we had a plumber here to fix it. He was professional, prompt, and very patient with my husband who wanted to watch and learn what was going on. I wish I had gotten his name but we were very happy with the service. I would have given a 5 star rating if they had cleaned up more of the mess they made or even the mess the back-up caused!!

Sherrel Pinson

2 years ago

I so appreciated the time Anthony took to not only address the issue I requested service for, but took note of other areas needing care and took care of them as well, a professional who cares about who's on the other side of the door. I told him I felt like, I'd won the lottery because I got a technician who truly cares. RR is definitely more pricey, but I really feel like I got my money's worth. Thank you!PS, will be requesting Anthony for future projects😊

Stephanie Nicholson

5 years ago

Michael, the technician came out on a Saturday to unclog the drain in my kitchen. He was prompt, courteous, knowledgable and took care of the problem quickly. From now on, I will ALWAYS call Roto-Rooter if I have a plumbing issue. I would give them 6 stars if I could. Outstanding service!!!

Michael Rogers

11 months ago

Needed to have my water heater fixed and a new garage disposal installed. Austin was professional, helpful, and quick. Definitely would use them again.

Nicholas Losee

2 years ago

The appointment was late by almost 90 minutes, though judging by how thorough their worker Elvis was in regards to fixing my plumbing issue I dont mind even as late as it ran the repair time.He was polite, responsive, friendly, and professional while helping me understand what future steps I can easily take at home to help reduce risk of a further issue and have better upkeep. Overall he himself was a 10/10.Only complaint is in dispatch not being communicative. I was originally told 830, then 930. I get it delays happen, jobs take longer. At 9 they said he was 20 minutes away, I called at 930 and when I spoke to them was brushed off he's 15 minutes away which turned out to be almost 45 minutes at 1015. 7/10 here, just wanted some honest realism is all.

Zack Buckner

a year ago

We had Michael Davis come out to fix a toilet that wouldn't unclog no matter what we did. He got to us almost immediately, was very kind, professional and knowledgeable. And best of all, he fixed everything we needed. 10/10 would recommend

Janice DeCisneros

a year ago

Your plumber,, Rudolph Mack was helpful, efficient and very professional. He patiently answered all my questions and concerns. He is a great addition to your company.

renee warden

2 years ago

I originally called to have my water heater replaced and the next thing I know I have water pouring out of the ceiling in the garage. I have only been in the house a month so the last thing I want to do is call my insurance company. Anthony was so helpful with finding the location of the problem which was the AC in the closet. I was able to get a technician in immediately and get the AC fixed and stop any further damage. I will definitely be using and recommending this company (especially Anthony). It is so rare to feel like you really matter as a customer to a company and not just a means to an end.

Jim Merrick

a month ago

Called seeking an estimate to install a check valve in my residential home. Had already received two quotes. The telephone operator didn't have an answer for me and said she would have someone call me right back. Chuck called an hour later. He asked what I wanted and then explained very clearly how my system really worked and why I didn't need to spend thousands of dollars installing a valve I didn't really need. Chuck not only suggested an alternative, but said he personally had an extra part that he would drop off at my house for free. That is exactly what he did. If we had more people like Chuck in our world, it would be a better place.Next time I need a plumber, Roto-Rooter is going to be my first call.

Robert Johnson

11 months ago

Very fast service. I called and they had someone here within an hour. Austin (the tech who performed the rodding) was knowledgeable and thorough, going above and beyond to ensure I would not have problems again. I previously used Roto-Rooter up north for my rental properties, and am glad I used them in Florida. Thanks for the fast arrival and thorough service.

HENCHMEN sports

a year ago

Received service the same day. Repairman was here within 2 hours. Total experience went well. The guy was really good and got the job done but showing up without a mask lost you 1 star. Especially after I was Covid-Screened over the phone, told he would ba masked and our entire house wore masks to make him feel safe. Not everyone here has been vaxed. Our safety was not considered. Other than that, the overall service experience was perfect. Nice job!

John C

4 months ago

The guys were awesome. Gave me upfront info and beat the previous companies quotes by over $1k. Plus they did the work same day and didn't have to set it out a weel or two. Demetrius and his partner were knowledgeable and upfront about everything and now that the repairs done gave me some easy tips and maintenance info yo keep the issue from ever arising again. Would definitely use them again and would request these 2 individuals back for any future repairs.

Jason Carty

3 years ago

Edward came out late on a Thursday night. He was super nice and practiced the social distancing and took precautions by wearing PPE. He was nice and got to work quickly. He was able to resolve our plumbing issue and gave us some advice about pipe maintenance. A 5 star review for a truly professional plumber.

Charles Welborn

2 years ago

Jon explained the entire process of repairing the sewer line, and then re-explained everything as he moved from step to step. He was always patient in answering my many questions. When digging up the yard, Jon was careful with plantings and made sure the area was safe. Veey pleased with the service.

jeffery venniro

9 months ago

Master plumber,myner semsedini,experience +knowledgeable offered 3opptions,these guy represents roto rooter well. Jeffery venniro

troyness86

a year ago

Elvis was very friendly and helpful. He answered all of our questions and was very knowledgeable. He cared a lot about our situation and gave us great advice on future care. I was impressed with the fact he came out to us at 10:30pm where most plumbers would have called it quits. He stayed until 12:35 am and still had a calm friendly disposition and even made small talk with us creating a differentiated experience from all others. He stands out for sure and gives Roto Reuters an immaculate reputation. Kudos Elvis, and thank you from the bottom of our hearts!

Ron Hilborn

8 months ago

Adrian did a great job of troubleshooting and working to alleviate the clogged drain, a personable and determined individual he worked to ensure we had the best knowledge of the problem and worked with the neighbor who had a similar issue.

Nicholas Celestina

2 years ago

We were having issues with a clogged toilet. I called Roto Rooter and Keli came right on time and used the snake device, quickly unclogging the toilet within a matter of a minute. Very pleased with the service!

Elizabeth Del Llano

4 years ago

I gave Roto-Rooter a call this morning.. kind of last minute and they had someone out here within an hour's time. They were very pleasant and professional and they included me in everything that they were doing. I learned quite a bit today. They left everything nice and clean. I felt completely relaxed and at ease with them being here. It felt like I had known them my whole life. They took care of my problem and they were off to their next job. I highly recommend Roto-Rooter for all your plumbing needs.

Gwendolyn Smith

4 years ago

Thanksgiving Eve is not great timing for a plumbing disaster resulting in no running water. Resolution needed to be immediate, We called Roto Rooter; and, it was a wonderful experience - as wonderful as a plumbing need can be. They were communicative and arrived in a timely fashion. They were incredibly neat and professional; and, we were entirely pleased with their service.

Ben Kaduri

3 years ago

Mr. Roland Meco was an awesome tech to have. He showed up within an hour an a half of calling. Within 5 Minutes he already knew what the issue was and what the solution was. We can't afford to replace the cast iron pipe right now, but he was able to clear the line and descale very quickly and effectively! 10/10 would recommend. If I ever need plumbing work again, I'll definitely be calling and requesting Roland specifically.

Mark R

a year ago

The plumber that responded to our issue was nice and completed the job for us. The one-star review was because a plumber was supposed to come back the following day to snake the line with a camera to identify the problem in the main line. No one ever showed up or called. The return service was included in the over $500 initial cost...ridiculous! Very disappointed.

Alexa Schuchardt

a year ago

We recently had a pipe leak and are so glad that we chose to work with Roto-Rooter! The online appointment scheduler was easy to use, and we usually had a technician arrive within hours of requesting the appointment. All 3 technicians that we worked with (Michael, Andrew, and Derlin) were professional and helpful.

Katie Fay

a year ago

Andrew was great! He was very professional, and took the time to explain everything to me. Highly recommend!

Megan Pappas

a year ago

Muka, technician #791, was very helpful with our plumbing emergency. He explained to me and showed me what the issues were and how it would need to be fixed. He was very friendly and informative. I was very happy with the service!

Anxhela Anxhi

a year ago

I requested a inspection and estimate, Keli came within minutes and he was the best! Keli explained everything and how to help me. Super nice and patient guy!!Will be my go to :)

Dawn Walser

a year ago

Myner from Roto Rooter was out technician. He was courtesy, friendly and got the job done. We had to have a pipe repaired and we called several other companies only to find out they wouldn’t be able to help us until a week later which meant no water for that time period. Roto-Rooter plumbing had our technician out in a matter of a couple of hours and had the pipe repaired quickly. We will not call anyone else from this point on.

Kristy Bench

11 months ago

We had both toilets completely replaced and will need about 12 feet of pup replaced in order for everything to work properly. The team was very helpful and friendly when we asked questions. They were concerned about clean up afterwards and did a great job. I would recommend them to others.

Aaron G

a year ago

Keli from Roto-Rooter was excellent. He arrived on time, was respectful not my house, fixed the issue, kept me updated, and left the bathroom cleaner then he found it! Highly recommend

Shane Spencer

4 years ago

Overall great work done on our pipes that were clogged, the concern they had for our issue stood out as well each plumber that came to our house were very concerned with our issue and took the time to sort out the issue! Love this company and definitely will be using them again and the prices were affordable.

Anna Iverson

a year ago

Called Roto Rooter to clean out a clogged drain that backed up in my shower and toilet. I had called another company and they had no one available today, Roto Rooter was here within the hour! The technician, Elvis, was very informative and explained the issue and the process to clean it out. Elvis was done in about an hour and made sure all drains were running clear!

Whit Altman

a year ago

Adrian was great! Got everything running again and made us aware of some issues we may want to investigate in the future. Very explanatory and helpful.

Sunen Linares

4 years ago

Keli was amazing, he got here very quickly, he was very professional and upfront with pricing and he even helped up clean up the roots he removed, I am very impressed with Keli and this company and would recommend Roto-Rooter to anyone who has plumbing needs. We will be calling to Keli anytime we need anything plumbing related in our home. He's the Best!!

Keva Mitchell

2 years ago

Leonard Spence (service tech) was professional and provided a great explanation for everything that was wrong. He was prompt and finished the job in a timely manner. Roto-Rooter was efficient on every level (service tech, supervisor, and dispatcher) and they will get my business in the future if the need arises! Thank you! Thank you! Thank you!

Michelle Harahan

6 months ago

Thank you for assisting with maintenance of my water heater. Very professional and cordial.

What What

2 years ago

7/13/20 Had clogged toilet over the weekend. RotoRooter sent Spence out first available time on that Monday. He was here less than 10 minutes and fixed the clog and also checked the other toilets. He wore a mask, gloves, booties and had his machine wrapped in a bag so as not to drip or dirty the rug. He also took the coupon I got online. Thank you!

Trina Hall

2 years ago

Cody and Tyler were very professional and friendly. They wore and used all PPE equipment. They were able to talk with me about the problem and used terms that were easy to understand. They explained everything very clearly. They diagnosed the problem quickly and quickly began they repair. They were very thorough and double checked everything once the repair was completed. They walked me through each step and explained what to look for in case of future problems. They gave me a container of Pipe Shield for free. This preventative pipe treatment will last an entire year and will not harm the pipes. I’ve used it once and it smells really nice.They used a camera to check for problems inside the pipes. This service was at no charge to me. The cost of the repair was very fair.I plan on calling Roto-Rooter in the future and I would highly recommend the.company and the technicians Cody and Tyler.

Barbara Niswander

2 years ago

Our drains overflowed on a Friday night. Nasty mess! We called Roto-Rooter and they promptly had service out at 8:00 am the next morning. Elvis was professional and did a great job of unclogging our sewer drain. Sam, his Supervisor, came with a camera and found out that the clogged drains were from a break in the city sewer pipe located on our property. We are now waiting for the city to repair it. I would definitely recommend this company for your plumbing issues.

William Dube

2 months ago

We called in a panic, as we have before, because our kitchen was flooding with water. Roto-rooter answers the call with a pleasant, really helpful person in about one second. We spoke with Emmitt, the Leak Detection Guru, in about 10 minutes and he told us 5 things to do until he came the next morning. His professionalism, knowledge and smiling face were incredible and after climbing ladders, filming the piping, listening for clogs with a machine, and showing us the pictures he found the problem. He then sent Josh who came 15 minutes later, and Rotorooterd our pipes and cured our problem. These young men are top notch in every way...even Manny came to check on any water damage. Wow! What a company, almost 100 Hundred Years Old! I give them 100 stars ...AND AWAY GO TROUBLES DOWN THE DRAIN....ROTO ROOTER!!

Steven Miller

4 years ago

I normally shy away from using “big-name” national companies for services available from well-reviewed local firms, thinking that I’m paying alot for their advertising. When my sewer line clogged yesterday I contacted two local firms. The first never bothered to return my calls. The second couldn’t schedule me until four days later. In desperation I called Roto-Rooter.The experience couldn’t have been better! Artind, the service tech, arrived at my house within 40 minutes of my call and immediately got to work. He was courteous and professional in every way. Unlike many service people we have used in the past, he changed his shoe coverings each time he entered the house!The drains in our 70 year old house presented some difficulties so Artind called in a more experienced tech Drini. He was just as courteous and professional as Artind. They both worked assiduously until the clog was finally cleared.From this experience, I would highly recommend Roto-Rooter Services of Tampa - especially if you are lucky enough to get either Artind(#0746) or Drini(#267) on your job.The price, $440, was reasonable for the work done.

Brian Rollinson

a year ago

The service technician was respectful and knowledgeable about the potential issue. He was professional and reacted quickly. Roto-Rooter has a quality service technician (Scott B.) to help with our backup draining issue. Thank you Roto-Rooter and Scott B. for your quick service.

edgar mustafaraj

a year ago

I had a small leak on the wall on Friday 5-20-22 I did open the claim with my insurance, and I call Roto Rooter Water Restoration Service of Tampa Florida.Salesperson of Roto Rooter and the insurance adjuster arrived and agreed to make the water restoration.In the afternoon Roto Rooter technician start working without waiting that the leak to be fixed or without closing the main water line and accidentally he hit the pipe and flooded the room and the water went to other 2 rooms living room and dining room.I called the manager of water restoration of Roto Rooter in Tampa and I did not get a professional response by phone, the company needs to train the managers how to treat the customer.Water restoration start working and trying to dry without removing the laminate, the machines worked 4 days and when I removed the laminate by myself, I found water all over and smell of mold in all rooms.Roto Rooter told me that they will take care, but I don't hear anything from them waiting more that 1 week to get any report after their inspection.I found Roto Rooter very unprofessional in working and handling my case, they damaged my house and are doing nothing to help me out and declined to my insurance even was not a leak, but a flooding caused by Roto Rooter Water restoration team.Never want to use in the future this company.

Sherian Percy

a year ago

Excellent Service, arrived before time and called to let us know he was on his way. He explained in detail what he was doing and why. Very professional and courteous even with our lack of knowledge. Thank You Drini for your time and Service.

Joey DeVore

5 months ago

I called Roto-Rooter for a water heater issue because I used them for a gas leak issue a few years back without outstanding service and work. However this go around the tech came out and my confidence is his knowledge was lacking from the first minute. He did not know which button to push to test the pilot light on my gas heater. I had to tell him which one it was. Then he quoted me $770 to repair my 13 year old water heater or $2,100 to replace it. Unbelievable since I found my brand new replacement at Lowes for $650 and installed it myself. And that’s with a 5 year warranty on the unit. These companies are counting and preying on the general public’s lack of knowledge of these and other units and WAAAYYY overcharging for the service. Not impressed and I won’t be using Roto-Rooter again. They lost a customer.

susan cluff

8 years ago

We had a wonderful experience with Rotor-Rooter. They were, FRIENDLY, PERSONABLE, and KNOWLEDGEABLE! The technician, Robert Mason, kept us informed with the progress of the repair which was done in a very timely manner. We are so thankful to have the leak fixed and stop wasting money and water.

Hilary Sorbie

2 years ago

We had a clogged drain. We were able to get someone to come out the same night. They called and updated us on the status and that there was a slight delay. The technician was so nice and was quick to get his work done and clean up afterwards.

Israel Vazquez Jr

8 months ago

My tech Garrett was outstanding professional and extremely responsive to my concerns. Cleaned out drain and informed of what caused my issue,RegardsIsrael

Adrian Green

3 years ago

Overall great experience. They showed up pretty quickly and Cody was really professional and honest. Helped with changing out a water hose pipe fixture that had gotten cracked. I have no complaints.

Kennon Atkinson

4 years ago

Service Technician Wesley Anderson-Calero was very professional, knowledgeable and polite. Also he was training a gentleman who’s was also very professional and polite. They diagnose the problem, discuss it with me gave me the estimate and fixed the issued. They were neat and cleaned like if they were not here. I would recommend the company and service technician Wesley to everyone. If you regoonize your employees I would like you to recognize Wesley job well done!

Javier Hernandez

4 years ago

First time using a plumbing service. There were a couple things I liked and a couple, not so much. I was happy they were available the day I called but was not happy waiting for almost an hour when I was advised that they were on their way. The Service technician, Mike #1163 was courteous and professional. Informative and up front. The price to repair a clogged toilet seemed a bit steep, 265.00 considering it only took them about 10 minutes to fix. But I've never called a plumber before, maybe that's the normal fee? I'm beginning to doubt my career choices. Should have been a plumber. Aside from that, I had a coupon for 40.00 that they gladly accepted and on top of that, they fixed my faucet (low flow) at no extra charge. Overall I was very satisfied with the service. Not so much the price though.

Shawn Rigney

4 years ago

Hello,Initially, we met a service technician at around 8:15 in the morning. This technician had close to no ambition to look at the unit itself but rather tell us we needed to replace the entire unit and added on additional parts that would be better for us. This diagnosis was in essence looking at the machine for less than a minute and coming to his conclusion with no information backing it up other than some visible rust.When we asked for more details he tiptoed around the subject and just went straight back to replacing the entire unit for $1,600.We called in to Roto-Rooter and explained that we are all about the service and in this particular experience we felt that the priority was more about making quick money than fixing the problem or educating his clients as to the problem.The operater apologized profusely and escalated the comments to that technician supervisor. They went the extra mile to have another technician respond within 30 to 45 minutes. This technician not only looked at the hot water heater but did a detailed check of the entire unit. He came back and explain to us exactly what was wrong down to the faulty parts inside the unit and how they could of went bad. He provided us options and a recommendation to replace the unit.The second technician was very knowledgeable and friendly and was able to provide the service we expected from Roto-Rooter. We followed through with sealing the deal and paid for a $1,200 service call to purchase and install a new hot water heater (the price somehow went down $400 too...)Five stars for the way the company handled this circumstance because it initially was about to be A 1 star.

Corina Smith

a year ago

Michael Davis came in the time frame I was quoted. He was very helpful, intelligent, and stayed late to fix my house. I would definitely recommend this company !

Tom Colombotti

a year ago

Great job. Easy to schedule online. Super fast response
Plumber was very professional and explained everything with prices up front. Highly recommended

Jim Giffhorn

a year ago

I had company in town and needed a clogged drain repaired quickly. They replied and came out promptly but then told my wife they couldn't find the clean out and would need to remove/replace a toilet to do the work and the cost would be $700. I was in a bad spot and needed the work done so I approved (knowing this was a really easy thing to do). One guy did the work in less than two hours.Needless to say I feel incredibly ripped off at $350 per man hour!Don't use these guys! check with friends and neighbors now (before you need it) to find a reputable outfit please.

Anthony Gucciardo

a year ago

The technician was knowledgeable knew right away what to do and how to treat a clog get a wonderful job and also guaranteeing his work. He told us what we should be doing yoga in order for this not to happen again and I have taken his advise called for the septic tank to be cleared out and I will call this company again for the St. Lucia situation or others with plumbing arise thank you Elvis and the rest of the crew at Roto-Rooter they seen I was stressed and got here promptly one of the only good things in my life this week merry Christmas to all of you I Roto-Rooter

David McDonald

3 years ago

Raif did a great job. He was very careful and did things right. Polite as well. Not happy with the sky high prices. And, if parts like simple fittings were needed it would have cost $105 more to wait for the plumber to go get them? It's crazy to charge a customer for not having fittings on the truck. Bad policy by Roto-Rooter.

Taier Parsnow

a year ago

I had a leak under the concrete slab foundation of my house. Everyone I worked with was professional, friendly, and knowledgeable. They found, repaired, and resolved the issue in less than 24 hours, over a weekend. Their prices came in higher than others, the full service and weekend hours are worth it.

Jonathan McClure

a year ago

Keli was great. I had a washing machine waste line that was backing up and after a lot of camera work and snaking, he was able to find and clear the clog.

ann yager

2 years ago

Elvis was great he completed the job quickly and professionally. He answered all my questions and made sure to keep me informed about all aspects of the job.

john hildebrand

7 months ago

Trevor was very responsive and did a great job un blocking our sewer line

Darice J

4 months ago

We called for a plumbing issue and the dispatcher said she couldn't get anyone here until morning between 8-10. A salesman shows up within 45 minutes asking about a homeowners policy. He had I little wet detector and took pictures to prove he was here and advised the that the person coming in the morning would do the work the drain issue. Leonard was our tech, he was polite and professional. The price was outrageous as stated by others.

Greg Faires

a year ago

Mike, the plumber from Roto-Rooter wason time, was courteous, and explained step by step what he was doing to clearour line. He took care of our problem andmade sure everything was satisfactory tous. He cleaned up after he was done to our liking. I would highly recommend Roto-Rooter to our neighbors and friends,plus have them request Mike.

John Zamboli

3 months ago

My Mom did I called you for her she said that both men were very professional and new there job High accolades for Roto Rooter

kyle tatro

9 months ago

Glen and Mazy were on time and extremely professional they fixed my plumbing issues quickly and were polite and cleaned up after they were finished. Will definitely use them again in the future

Marty Quire

6 months ago

John, was friendly, knowledgeable, did a thorough job, and double checked his work.

Liza Mano

8 months ago

Austin did a fabulous job last week, mixing humor with professionalism. He spent HOURS snaking our drain and now we have things working better than they did when we bought the house! Look forward to using you guys again next time something comes up!

Dorothy Kuettner

11 months ago

The service was excellent. I called in the afternoon and was scheduled for the next day. The technician came first thing and quickly diagnosed the problem. Added bonus he showed me how to unjam it should this happen again. This is the second time I used RotoRooter in my house. Thank you!!!!

Rob S.

5 years ago

I called for clogged drain which in the past cost about 250. This time we were told that they could open up our drains but they needed to take off both toilets to do it. So over 900 later and on the 5 visit. Of which the last 2 were late we are having the same problem. We are being told that we have a belly that is catching debis but we never had this much of an issue. Called for Manager on Fri and Still have yet to hear from one. Techs are super nice but I don’t trust the company. Stay away and go with someone else. We have a six moth warranty but they are going to tell us we need to spend more.

Wilma Tate

2 years ago

Miri was absolutely fantastic. My kitchen sink was clogged. Miri came in and was very professional and knowledgeable. He explained the situation and what he needed to do. After job was completed he explained everything, cleaned up.

Brooks Edwards

4 years ago

Just bought a house and within a week had plumbing issues just in time for the holidays! Called RotoRooter and from the start, excellent customer service. Making an appointment was easy, Keli the technician was friendly, informative and forthcoming, and when Brian the manager arrived to give an exact quote for a major repair, he also was friendly and more than willing to talk about options, timing, pricing, etc. Were they a little expensive? Yes, but I knew what I was getting into from the beginning and having a reputable, experienced name made the holiday that less stressful.

Puck Futin

a year ago

Nice job. I think the techs name was Edvart? Not sure. Very professional and courteous! Expensive but he came out on Sunday morning at 8am so what’re ya gonna do. I’m flushing like Niagara Falls! Oh what a relief it is!

Olga Sanchez

3 years ago

I had a drainage problem for 3 days. Called Roto-Rooter, got the problem fixed within the next hour. Tyler was nice and professional. Happy he was wearing a mask.

nick delaney

a year ago

Austin was great, very helpful and walked us through pressure issues with our house! Will be using his services again.

Carrie Direnno

a year ago

Dispatch had someone out within an hour of calling, very responsive. Technician Mike was extremely professional and knowledgeable - will highly recommend.

Jeanine Lussier

2 years ago

My technician was Manny, who came out on a Sunday night at 9 o’clock to fix my toilet that was badly clogged and overflowed throughout the whole bathroom and into the hallways. I cleaned up the initial overflow and tried plunging it for two hours with no success. I was desperate. He used an auger and even that took six different passes to remove the clog. I am so very very grateful for the service I don’t know what else I would have done. Thank you Manny.

Dave Incorvia

a year ago

Just an incredible response time on a plumbing issue on a late Sunday evening. We came home to backed up sewage line in our house called, and they were there in under an hour. I can’t say enough in regards to the professionalism, knowledge, and response on a weekend for a desperate situation with our young family.thank you so much!

Pinch Hitter

2 years ago

After numerous calls to different plumbing companies, I came across Roto Rooter. But not just any roto rooter…. I got the best of the best. Josh Gardner came out and quoted us for the job. He was able to accommodate last minute and on a holiday. He was very knowledgeable about the process and said his guys could get started asap. Day 1, his guys arrived on time and got the job going. Cody and Tyler Stringer…. Talk about a dream team. They were professional, knowledgeable, and great to talk to. We left them alone all day and they even locked up our house before they left and turned the lights off. Day 2 - They finished the job!! They were very minimal in dry wall damage... I joked and called them contractors - but they were really that skilled. He leveled every piece he cut and put them back after so it’d be easier to repair later. They cleaned up after themselves, and made sure to screw my dishwasher back in properly. Very happy with my experience!!! I highly recommend them for any of your plumbing needs.

Nancy Pape

3 years ago

Main drain was backed up. Called Roto-Rooter and they said they could be there same afternoon. They actually showed up earlier than expected. Cody did a great job, his supervisor Joshua came on site and did a courtesy camera view. Thank goodness I didn't have cracked pipes or roots, just a clog that was quickly removed. I was able to use a $100 coupon I found on line so the price was reasonable. I highly recommend Roto-Rooter!

Carmen V Queeney

4 years ago

I'm thrilled with the service provided. The plumber was courteous, informative, and did a wonderful job. Before Roto-Rooter I had another plumbing company come and give me an estimate and they told me my entire shower area would have to be replaced at an extremely high cost. When Aldean from Roto-Rooter came he assessed the situation and the repair did not require anything having to be replaced. He got to work right away and made the necessary repairs. I totally recommend Roto-Rooter.

Jill Lewis

a year ago

Michael came out and unclogged my drain. He was quick, through, and professional.Highly recommended and will use again.EDIT: The clog was not completely cleared out. Called (this was a Saturday night) and Leonard was dispatched to clear up the issue. He was absolutely amazing! He checked the septic system and the lines. Took his time and was so very throughly. He even caulked the toilet back into place. I highly highly recommended this company, and hope you’re lucky enough to get Leonard as your technician.

Revéçká Joän

a year ago

Michael was amazing, very informative and fast. He guided me to the exact services I needed and was the most helpful. Would def recommend this service to others in the Bay Area.

Tracy Payne

7 years ago

I made an appointment one evening for the next morning. Ted arrived on time. My adult son stayed at my house to let Ted in and called me once he completed his inspection. Ted and I talked on the phone about my options - he was clear and optimistic while making sure I was aware of the possible complications of each option. I was very grateful! I know that I will have to invest in solving the expensive problem I have, but asked him if he could help me get it solved immediately allowing time to save for the larger expense. This he did! He took care of the problem efficiently and effectively and for half the cost I anticipated. I will definitely call RotoRooter/ Ted when I am ready to do the rest of the work. Thank you so much!

David Tinoco

11 months ago

We had another plumber who could not fix the issue. Raif came and was able to solve it in a short time and did a wonderful job! And very friendly. We will use them again for sure!

Samantha Blakey

4 years ago

Leonard Spence was my tech and he was awesome, very patient and pleasant. Worked with a smile on his face and even was kind to my school age kids. This was my first experience with your company and based on the service Leonard provided I will most certainly call you guys in the future. Thank you!

Randy Peters

a year ago

Mr. Leonard was extremely polite and very clean while cleaning our drainage system. He was very knowledgeable and easily explained the problem and solution. Thank you again for being professional and priced reasonably.

NGY Brown

a year ago

The technician Leon was very professional and knowledgeable. He assessed the problem and was able to resolve the matter right away. We are very pleased with the job after he was done.

Sigrid Muhar

a month ago

Drini arrived on time, very friendly and calm. He looked at the problem and explained the situation and promptly went to work. In no time he fixed the leaking toilet and showed me before and after pictures. One could not want a better service.

Robbie Anne Hoye

2 years ago

I had Manny come to my house and fix my clogged sink within a matter of 15 minutes. He arrived fast and got done fast. Very respectful man he did a great job cleaning up after himself and he was very professional! I highly recommend Manny! :)

Flutter By

a year ago

Scott is a wonderful technician. He came out and helped determine our septic issues and how to solve them! Very professional!

corey godoy

9 months ago

We had some issues with our plumbing and called Roto-Rooter. Our plumber Garrett was awesome. I would definitely recommend Roto-Rooter and would use them again if we have any future issues. Thanks Garrett!

Jessica Stern

4 years ago

A coworker recommended me Roto Rooter bc his cousin works there, said they had fair prices & great service & he was 100% right! Plumber’s name was Eon, what a friendly & hard working guy! Came early, fixed my toilet in 10 minutes & made me laugh! Thanks so much! 😄❤️

Julie Murray

2 years ago

Ellis was very professional and highly respectable of our home. He was well prepared with shoe coverings and wore his mask the entire visit. He explained the plumbing procedure and the reason it was necessary. After the procedure was completed he cleaned the shower very well. I was very impressed by his kindness and knowledge. I would suggest Roto Router to My friends.

Mary Herbawi

2 years ago

We have four kittens stuck in a drain and Katie (not sure of the spelling) came out to help us. She is extremely professional and very kind. She went above and beyond to help us. She is a real asset to your company, as well as, the community. God bless you Katie!!

Katina McCleod

2 years ago

I woke up to a leaking hot water heater, so I called Roto- Rooter and they sent someone out in less than three hours. Anthony was extremely professional! Great work!

Douglas Roski

2 years ago

The guy showed up on time and gave us a few options to choose from and he did a very thorough job. We also got a 6 month warranty and that gives us a piece of mind because all we have to do is make a phone call and they’ll come back out and fix the problem for free!Sewer problems are never cheap but I’m glad we made the call. It’s one less thing for me to worry about now and for the next six months because we’re covered.Thanks

Shane Perryman

a year ago

Guys that came to my rental home were very nice and did a great job. Thanks for being prompt and professional. Expensive but worth it... I hope the drain clean-out works for years to come!

Mark D

a year ago

Technician arrived roughly in the middle of my 2-hour window. Got a 30-min confirmation call beforehand. Tech was able to evaluate situation and make repair. My only concern would be the cost of the labor. Seemed a little high for the level of complexity and the time it took to perform the job. Materials rates were satisfactory.

Jessica Lasita

8 months ago

Both gentlemen that did the work on my property today were excellent- they were upfront about pricing, the issues causing the problem, how to make sure the issue did not arise again, and what the job would entail. In addition to being absolute professionals, they were also very courteous and kind- my two dogs absolutely adored them as well. I highly recommend.

david bellis

2 years ago

Called with a non-emergency, I told them they could come anytime that week. They told me they could arrive the next day, from 9am to 1pm. Very convenient! I waited the next day...By 11 am, I got a call. They would call when a plumber was on the way. If there wasn't one on the way within an hour, they would call to let me know.Nothing by 13:40. So I called. Got transferred. Put on hold. Then disconnected. Called back. Told it would be soon.1pm... I called again. Told I was next.It is now 3:30 pm. And I have heard nothing.In the meantime, I took three trips to Home Depot, and spent some time on YouTube. I am grungy and sweaty, but I fixed the problem myself.Update: 3:43 and I just got a call that they are still waiting for a technician to become available.I will not use Roto-Rooter again. I am done patronizing businesses that think it is okay to make customers wait so long.

Nick Paden

5 years ago

We were experiencing slow drainage. Raif came out and cabled the pipes like a pro. He even installed a new clean out line to the sewer so that future cleanings would go quicker. Great service, great price. Ask for Raif!

Kris Carlson

5 years ago

Called Roto-Rooter this morning 12/27 because my kitchen faucet decided to start dripping at a rapid pace after a slow drip before Christmas and it gradually turned into a steady stream. I spoke to the customer service person and she was really nice and took all my info down and stated is 10-2 ok for you which I agreed. They called a little later stating the plumber was on his way. Robert arrived at my house and quickly assessed the situation, stated the price of the work and started the job. He talked to me as what he was fixing and advising on other situations. Robert did great work and I totally recommend him in the future and also to use Roto-Rooter. I am very happy with the work and Robert.

Andrea W

5 years ago

My hot water heater quit working so i called Roto Rooter and they were able to come out the same day, however it was late so I made an appointment for the next morning. They showed up first thing in the morning and installed a new water heater (the old one could not be fixed, it was about 12 years old and needed replaced) as well as corrected a few other issues they found while there. I was very happy with my service and will call again if I need plumbing services

John Long

a year ago

Randomly my shower head started a slow leak, so went online for someone who could come next day. Was super easy to digitally make the appointment that night and before noon the next day someone was here. The fix itself was a bit expensive for less than an hour of work, but I’m pleased with the outcome and appreciated the prompt fix.

Sarah Germano

a year ago

Wow! I was really impressed by Josh’s super quick response time! He got here quickly and solved our problem almost immediately. He really saved the night!

aila bello

a year ago

Nick came out after having some communication issues this being my 5th plumbing company to come out to do what I requested. I asked that they come out to run a camera for my sewer system to make sure I had no issues as I will be doing some remodeling soon and wanted to make sure there were no issues that would destroy those things I want to do in the near fiture. Nick did advise if I was not having plumbing issues the use of running a camera probably wasn't necessary but if I wanted to do that he would. I appreciated the honesty so I asked him to go ahead as the money I would spend would set my mind at ease. Nick pulled the toilet and did as requested and no problems were detected. We discussed other things I need done and the decision was an easy one to make appt made that fit my schedule and plans are set in motion. I'm glad to be part of the rooter rooter family and look forward to having the work done as per discussed with Nick.Thanks Nick

H Gagnon

11 months ago

Chris my technician did an excellent job for me. He was very professional and friendly and walked me through each step of getting my master drain unclogged. I would recommend Chris any time! He was on time and handled the whole job so well! He was very educated and knew exactly what he was doing. I’m so grateful I got such a great technician to help me with with my plumbing needs.

Irmarie Rios

2 years ago

When I initially called they explained the whole process and that is exactly how it happened. I received a call from the Plummer explaining the work that had to be done, the fees, and waited for my approval in order to proceed. The tenants where very happy with their service. Thank you!!!

Pauline Dockins

a year ago

Cody was friendly and did a great job with installing our new garbage disposal. This is our second time using Roto Rooter and happy again with their services.

nicole mazzullo

6 years ago

Roto- Rooter Tampa was absolutely amazing. I was recently ripped off by another company and was in dire straits not only financially but emotionally. The office manager Chad Little was a wonderful man. He reassured me that I was in good hands with Roto-Rooter and actually gave me bottom line prices that beat other competitors. The technician that came out to my condo was very professional and punctual with time. The technician Raif Bixhuli was knowligiable and honest about the work he performed. It was an outstanding experience having work done with this company. Again much thanks to Chad Little for not letting me down and keeping your word that Roto-Rooter is qualified and gives wonderful service. Thank you to the technician Raif Bixhuli. God Bless You Guys!

Karen Hess

a year ago

Roto-Rooter provided prompt service and a 6 month warranty on the work. Elvis did a great job getting to the “root” of the problem. He was professional, courtesy, and did an excellent job at cleaning up after the work was completed.

Taylor Reed

2 years ago

Cody and Irvin were here within 45minutes of making the call. They were extremely helpful and fixed our problems even when it started to rain outside. Once everything was fixed they still had smiles on their faces and gave me helpful tips to prevent any future problems! Thank you both so much, you deserve all the money in the world for what you deal with daily!

Mike Barkman

11 months ago

Leonard Spence and Randy Olaski from Roto Rooter were very courteous and professional. Leonard keep everything clean and even covered the bathroom floor with mats while he worked. Thanks!

Catherine Donisi

a year ago

Ariol was very professional, communicative, polite, and thorough. He turned a bad situation into a good one. I highly recommend him if you need help with your main drain.

Marilyn Bradbury

9 months ago

Garret was the nicest young man. He was friendly and caring.I will ask for him if I need them again.

Joe Palazzola

a year ago

Josh was very knowledgeable, professional and courteous. Ive had 3 other plumbers come out and they all had different outcomes. Josh assessed the problem and took the appropriate action and fixed the problem. I would definitely reccomend using Roto Rooter.

GRANSPADÄ 45

a year ago

John and Erin were both respectful and took the time to explain everything to me regarding the job. Their boss isn't so nice but they're both great workers. They helped me with a problem related to the drainage of an HVAC unit. Roto Rooter called me a dozen times to confirm the appointment. The window of time was a bit too wide so i had to free up the majority of the day for this but all is well for now. Thank you John and Erin.

Laban Wall

a year ago

Had clogged pipes an they answered quickly an even called back to ensure that the technician was coming. Got Irvin Beauchamp who came out figured it out an got straight to it. He was awesome relaxed, helpful an cared about the customer. Good customer service followed by a good employee gets a good review.

Richard Smothers

a year ago

Ariol was a godsend when our main line backed up and a very gross situation was bubbling up through the shower drain. He was polite, professional, and very informative. He made quick work of the problem and got us back to where we could use our bathroom again. Afterwards he promptly cleaned up his work area and made sure we had his ID number of there were any issues.

Jessica Condino

a year ago

Awesome experience; compassionate associate, Petrit, took care of my problem promptly. I felt confident in his abilities after speaking with him of his experience in the industry and my problem was solved. Thank you so, so much!!

Donna Monette

6 years ago

After calling 2 other companies that couldn't come to my home the same day, a very pleasant person took my information & had a plumber at my house within an hour! A very knowledgeable plumber assessed & performed the work efficiently & even assisted me with an online coupon. I even had someone from the damage assessment team visit my home same day. Would higly recommend them.

Shirley Igbuhay

7 months ago

John was amazing. He able to fix the issue of the toilet and fixed additional stuff he found. super friendly and very attentive. he explained everything thoroughly. appreciate the great work!!!

Arthur Hook

a year ago

The Tampa based RotorRooter team of Wesley, Jon and Nick did a consistently professional, courteous and transparent job while in the home. Not without complications along the way, the team shared the challenges and impacts while working long hours toward the right solutions. Customer satisfaction was front and center and the end result was positive. I would recommend the Tampa Bay RotorRooter operation to anyone who needs plumbing infrastructure work done inside or outside of their home.

Loras Kluesner

3 years ago

Sean replaced the frozen valves under the sink, in preparation for installation of a dishwasher. He was very friendly, professional, courteous, ( and wore a mask..much appreciated at this time)😊, and took care of the situation in short time. We will definitely be customers of Router Rooter from now on. Tim was there also, and it was very evident they enjoy what they do, while making their customers feel very much at ease. Thank you again to Router Rooter...we will be back!

Lauren Anastas

a year ago

I noticed water coming up from my flooring in my kitchen late in the evening. I called Roto-Rooter and they had a team of guys (one to assess the situation,a second for clean-up and a plumber) out first thing the next morning, on-time.Logan, Kevin and Jason are experienced, professional, knowledgeable and caring (a rarity these days). I am a relatively new homeowner and they all took the time to answer my arsenal of questions.They held my hand through the many steps in this extremely stressful situation. Everything from helping me file an insurance claim to leaving extra towels for water just in case.Their communication is top notch as well. I have everyone's cell phone numbers and they pick up any time I call.If you want a team you can count on and truly has your (the homeowner) best interest at heart call Roto-Rooter!!!

Kelly Tsamis

a year ago

My service call was an emergency call. Rafael was very professional and spent the time to explain everything to me (sometimes repeatedly lol) but was patient with me. He worked very hard to replace my water heater and get me back to work as quickly as possible. I would request him again and refer him to anyone that needed a there type of service. 5 stars are NOT enough!! Thank you

Veronica Flannagan

7 years ago

I called Roto-Rooter because we had a back up. They kept me informed through out the day while I was waiting. The men that came to my home were very polite and explained what they were doing as they were doing it. I was up and running in no time. I highly recommend them as they are a very professional company.

Wanda Strawser

6 months ago

We were very impressed with Your Tech 5829- John he is very good at his job & a very nice young man.
He's an asset to your business & deserves a raise.
He represents your Company, at it's Best.

MANSA MILLER

a year ago

I called in regarding my toilet and I explain that the water wouldn’t fill up tank. They sent out Tech William Vega and William was Professional from the beginning. I showed William the bathroom and he told me don’t worry I’ll fix it. That’s before he even looked at the problem, William fixed my toilet in no time. I would recommend this company to anyone who needs help and if you get Tech William Vega your in good hands.

S W

6 years ago

Josh was the technician that came out and repaired our leak. He was very professional and thorough with his explanation. Josh came right in and set the expectations. He quickly located the leak and explained the next steps. He was spot on with his observations and diagnosis. There was a minor leak behind the wall. He replaced the pipe and made sure everything was working before he left. He called a water restoration specialist so they could survey the water damage. This was my first time using Roto-Rotor and I'm highly impressed with the services.

Corrinrae W

11 months ago

I give 5 stars to the plumber that did my service. He was very nice and professional. I give the company 1 star for the pricing. I will be contacting management. Thank you.

Jennifer Finnemore

a year ago

We need assistance with our washer and dryer valves as they were ridiculously old in our new house. Sean was both professional and knowledgeable of what was needed to be fixed and took care of it in a timely manner so that we were up and running.

Corrine Gardiner

11 months ago

Wow!!Excellent customer service from phone staff to plumber.
We were mortified the problem was our error-we didn’t open the valve enough to get water- and there was no charge to correct it!
Thank you!

slowp77

a year ago

Anthony is a down to earth blue collar guy, seemed honest and worked quickly to repair a leaking pipe and did an excellent job. Very pleased with the work, highly recommended.

Tracy Bush

2 years ago

Our tech was Muka, and he was just great!! Friendly professional and fixed our clogged sink! He even took the time to check our toilets and found we were unaware of running water in the spare bathroom!Excellent excellent experience and service!!Thank you Muka!

Melissa Cordova

4 years ago

Scheduling is HORRIBLE!! My initial appointment was 4pm-8pm, then it was switched earlier to 12pm-4pm, I received a call that they are working to get someone out to me today. 4:45pm, they called stating that I will be the first priority visit tomorrow 8am-10am with a $50 off labor (there is a $40 coupon on their website). So next day, I called at 9am, the service technician needs to submit their paperwork so a dispatcher will call me when he is 30 min out. I waited until 10am and I was told that dispatcher was in the process of calling me any minute. I waited an hour and called back at 11am, was told the technician was nearby and to wait. I cancelled this service as this company is unprofessional and unable to even keep up with their scheduled times. I do not want to do business with a company who treats their customers (or potential customers) like this!! I took almost 2 days off from work for nothing but aggravation. Thanks for nothing Roto-Rooter!!!

Tina Stanley

5 years ago

The plumber that came was very knowledgeable and on the spot with fixing my drain. He cleaned everything up very nicely, and I would definitely use him again. The reason I gave only four stars is because he was more than an hour late, he did give me a discount, but it was still a bummer waiting that long.

Louis Palude

2 years ago

Manny was very professional, polite and very knowledgeable. He was diligent in his activities and tested over and over to make sure everything was just right! Manny made what was a stressful situation, into a non-issue!

John Valenti

3 years ago

If you do not value your time or need to have confidence in the competency of the plumber assigned to your job, this company is for you.In need of a new water heater, I called to get a quote for installation and replacement. They refused to give an estimate over the phone and require and in person inspection. I was given a window of arrival between 8 and 10am and was told I would receive a phone call when the plumber was on his way. By 10:30 with no word or update, I called to inquire about the timetable. They couldn’t give me one, only “you are next.” No one showed up until just about 1pm. The plumber who showed up was unapologetic, appeared inexperienced and unfamiliar with the job needing to be done. He struggled to identify the size and model of the tank or answer my questions about the installation. After wasting the majority of my day, I declined the service. I will not be a customer in the future.

Bisayang Amerikano

2 years ago

Ben was very proffesional and worked really hard on our problem with our overflowing toliet in both our toliets in the house. He was really great in conversation and felt like I had a new friend. Thank you Ben for your very friendly and proffesional personality. This business will now always be number 1 on our minds when it comes to plumbing. Thanks again Ben!

Dave S

4 years ago

First of all, I was impressed at the time frame of first booking the appointment online to arrival of the technician at hour and a half. Secondly, and most importantly, was the professionalism provided by Raif. He was clearly dedicated to ensuring a quality job while making sure he was using the materials needed to keep the house clean as he was bringing in equipment. Will definitely recommend this company and will tell them to ask for Raif!

Alessandra Tonelli

3 years ago

Jared was awesome!! I was so worried our issue would be a huge burden to fix, but he was able to get it fixed in no time! It was awesome they could come out all the way to FishHawk to service our home. Great customer service, honest, and wonderful to work with. Thank you again, Jared!!

Robert Love

a year ago

I would give this the highest rating there is on a scale of 1 to 10 you’re definitely a ten. I called at around 3 o’clock the repair man showed up by 4 o’clock texted ahead to let me know he was on the way. He assessed the problem and he had everything working within an hour. R’citto was The repair man’s name and he was fantastic.

TheTuquan Freeman2020

a year ago

William was our plumber he did a great job,I cannot thank him enough when finish he clean up after, Thanks Royo for sending this special person.Have a great day william

Tracey Gilbert

11 months ago

Kadijah kelson and David were quick and professional. They diagnosed very quickly what was wrong and, provided a quote. Once I approved the quote they were able to repair the pipe to my toilet. Great job.

Virginia B

3 years ago

The plumber they sent out was so nice. He explained everything that was wrong and told me everything I could do to prevent it from happening in the future. He had to come inside to fix the clog but he even cleaned up the stuff in the tub that came up from the drain after he was done.

Danette Carr

a year ago

Professional and efficient. He is knowledgeable about his job and patiently explained the process so that the issue was less overwhelming. Would definitely recommend

Sereia Tracy

7 months ago

John worked hard to assess and repair our plumbing issues. Also, John explained in detail the problem to aid in my understanding of the situation. John is plumber who cares about his customers and went above and beyond in listening to my concerns and communicating with me. Tracy F.

Stephanie Kay

6 years ago

I requested service and the plumber arrived the next day on time at the beginning of the projected window. Quickly provided the quote, fixed our clog careful not to make a mess, and gave of tips on how to avoid the same mistake! One of my best service experiences ever!

Kellie Prince

4 years ago

I called roto rooter the day the water inspector told me I had a leak. They were at my house within the hour. Everything was fixed and put back together in less than 2 days. Every employee was knowledgeable and polite. I will recommend anyone to use Roto-Rooter.

david dungan

a year ago

Andrew was very professional, polite, and very informative. He quickly addressed the problem and fixed it in a very clean and timely manner. I would definitely recommend / use Roto Rooter again.

David Boyd

4 years ago

Great customer service over the phone when scheduling our service call. Arlin was on time, informative, and gave me all the options available to treat the problem we had. He worked hard and got the job done right.

Kevin Massey

a year ago

We had a major issue late at night at Roto rooter came out within an hour and solved our problem. R’cittio was amazing, very polite, thorough and professional.

Cathi Volante

a year ago

Our tech Elvis was GREAT! He was polite and took the time to explain the situation and my 6 month guarantee. My only regret is that I didn't call Roro Rooter earlier (my home warranty Co let us sit 2 weeks without a kitchen sink!). Excellent service pricey but they work 24/7 no extra fee.

Nicholas Trillo

2 years ago

We called to receive a quote on rooting the water drain system for our newly-purchased home. A wonderful technician, Klaus, arrived the same day and knew what to do and gave us his price. He was able to take the necessary steps to fix our issues right then and there! Grateful I didn't need to set up another appointment and he was able to get this 1968 piece of work in better shape. Thank you Roto-Rooter! -Daniella & Dino

Arthur Cardarelli

11 months ago

The repair man was very professional. He did a great job. I highly recommend Roto-Rooter.

Katherine Trombini

7 years ago

The two technicians, Ted first, then Brian were excellent. They explained in detail the problems and help me come up with solutions that were affordable. Both were very professional and polite. I was also impressed with the office staff. They were very polite and accommodating. Would call them again in a heart beat.

Mike Valverde

3 months ago

They responded and were on-site within an hour or so on a Sunday evening. They diagnosed and fixed our toilet drain issues and were very reasonably priced for rapid, weekend service. We will definitely use them again.

Lee “Ox” Ox

4 years ago

Absolute professionals and complete customer care from start to finish! Eduart was my service tech and Terry my field supervisor. The CSR who initially took my call was extremely customer-oriented and asked all of the right questions to correctly assess my situation (blocked line causing water backup into my home).Terry was in contact with me within minutes to let me know the ETA and to further assess the issue. He and Eduart arrived within the promised timeframe and went to work. Problem solved and all work completed within one hour of their arrival.I am extremely pleased with the service I received and the knowledge, professionalism and courteousness of Eduart, Terry and the initial CSR who I spoke with on my initial call.In two words: nicely done!

David Haas

a year ago

Tech showed up late in the day as I requested due to my work schedule. He was very knowledgeable and knew exactly how to fix a difficult issue with a hard to access copper pipe. He is by far the best tech in the group.

Margaret Pressner

8 months ago

Young plumber arrived around 8:00 pm. He was polite, respectful and did a great job!

Juan Zarraga

a year ago

Kelis was the service guy that came out, great great guy!! Respectful and kind not one problem with him, very professional.

Robert

2 years ago

Called multiple plumbing business to see who could get to my house the fasted on a Saturday for my plumbing need. Well I was told by this company they could get here between 8am-10am. Received a call around 9am saying they had to push it back to 12am to 2pm. I understood it was a Saturday and they got backed up. But then came 4pm still no service called biz for response said possible 6:30pm. I asked should I except service today? They assured me they would get to me. Well 8pm past and still no service or call to tell me they weren’t going to make it. Wasted my whole day waiting and wasting time my time with trying to work with this company. Worst part about it was the poor coummication, nobody called me or emailed me to follow up nor did they offer to see someone at first thing in the morning the next day. Very poor customer service will not be using this biz in the future nor will I ever recommend them. Very disappointing.

Tinfoil Hat

4 months ago

Surprise sewage back up greeted me this morning. Roto Rooter came out ASAP and cleared the drain and fixed a second problem that was occuring.
They were professional, polite, prompt and respectful of my property and myself. I highly recommend them.

Charlotte Haddad

2 years ago

Saturday morning when l flushed toilet it made a funny clunking sound but filled up so l didn't give it another thought. Had my coffee, cleaned kitchen & a few dishes. Then drained water out of sink.Went to bathroom to brush teeth & oh my gosh, there was dirt & lots of debris in bottom of walk-in shower.l called Roto-.Rooter.l am an 82 year old & didn't know what to do. Keli came & told me l had a clogged pipe. lt was dark by then and he tried to find an opening to get to the pipe. Finally he had to dig to find pipe so he could clear the line. He had to use an electric drain machine to unclog pipe.He did all of this very professionally & explained everything to me so that l could understand exactly what was wrong & what he did to clear the pipe.Thank you so much Keli!! Thank you for being so kind & professional. l will always call Roto-Rooter in the future for any plumbing problemsVery thankful,Charlotte Haddad

David Wethington

3 years ago

I live in Seminole, Florida. We had a drainage issue so we called Roto-Rooter. Keli arrived on time and within COVID19 standards. He found the problem within minutes and got to work. My sinks now drain without clogging up! Thank you Keli.

Julie Smith

a month ago

Great company, highly recommend. Called Roto Rooter and they had someone to the house within an hour. We had a clogged main line. The tech worked on getting the main cleared, but needed to scope the drain with a camera since it was clearing. Nick the field supervisor was there in 15 mins with the camera. The house was built in the 60's an unfortunately there was a section made of Orange Berg pipe (google it). Not good. Nick and the team saved the day! They were back the next day, since it involved digging a trench and replacing the pipe. Plumbing has never worked better! Plus they do have financing available with 18 months 0%.

K M

4 years ago

Called for remediation when sewer backed up in condo. The inspector was great - knowledgeable, helpful and the reason for 2 stars. The project manager was completely non-communicative. They placed the equipment, did not take readings as scheduled, shared no test results with me. I kept calling until he finally sent someone out to get the equipment. Maybe they were storing it here? I will not be using this service again.

Blue King

a year ago

Even tho my sewage system wasn't built correctly my technician was able to not just work with it but also fix my problem.Andrew is very professional and friendly. Definitely someone I can be comfortable around and let in my house. I would recommend and call back for all future plumbing services.

Christinb King

4 months ago

We had an amazing experience with this company. These three men Chris, Dylan, and Micheal have been supportive while removing damage in our home. They walked through the process with us and communicated what we needed to do. We are very pleased with this company. Definitely call if you have any emergencies going on in your home.

Sheila Palmer

a year ago

Drain was clog only people who would vome out on emergency. Tech was nice and professional, explain everything he was doing. Also let us know what we could do to prevent clog. We use them again.

John Brandt

a year ago

Chris was great! Explained everything in detail and did a fantastic job coming out on a late night call. Chris is most definitely an asset to your company, and if I ever need your services again I will request Chris as my tech!

Rita Sewell

6 years ago

Saturday afternoon I called Tampa Bay Root-Rooter for assistance. My plumber was not available. The sewer had backed up into the toilet and tub. This was an issue we had in the past because of orange burg sewer-line placed back in the 1950's. (Raif 0273) came to the house. He was very professional. He spent over an hour carefully cleaning out the drain. He was straight forward about the line needing repair or replacement and that due to the condition of the breached sewer line the clean out carried no guarantee. He said it was in our best interest to have this taken care of quickly. Our community suffers from sewer-line issues and we all need to take some responsibility for our infrastructure. Sewers are not sexy but very critical. He offered to have an appointment set for a camera survey of the line. He contacted Guy Shipman to assess the damage done by the water that had leaked under the toilet seal. He provided an estimate to have that wax seal replaced. I had a $40.00 off coupon which he honored. I have needed this service in the past and I must say this plumbing experience was excellent. Thank you Raif. Thank you Roto Rooter.

leisha oftedahl

3 years ago

I like that they were on time and had good communication as well as send pics. I disliked their prices and the negotiating on them. They charged me $730 for a clogged drain and new disposal. All my family & friends told me after how awful that pricing was. He originally said $520 but it went up. After he told me disposals are nothing but problems and he doesn’t suggest them at rentals. So therefore I will not use them ever again and want to warn others against it too if he had mentioned that from the beginning maybe I wouldn’t feel this way. Highly unsatisfied.

Alexis Ross

a month ago

Nick was great to work with! I was pleasantly surprised how friendly and knowledgeable he was. It was refreshing

Renae Mills

4 years ago

I had a handyman replace a part in my toilet this morning, when done there was water on the floor. I thought it was coming from the bathtub. I called Roto Rooted and explained the situation. I also have a broken leg and could not be without a toilet overnight. Shawn came within an hour of my call. He tried new parts, bit still leaking. Matt came and my toilet was too old for new parts. They went to Home Depot, picked up the new toilet and had it installed quickly. Would highly recommend Roto Rooter to family and friends. Thanks and God Bless You!!

Janelle Sumner

6 years ago

Excellent experience! I really appreciated being able to use the website to set my appointment. It was simple to pick the time and date, and was able to get an appointment the following day. Our technician Harold, was quick, efficient and didn't leave a mess behind. Price was good and thrilled to have my shower draining like it should again. Thank you!

Veronica Marsh

2 years ago

Elvis was very efficient and professional. He explained what was wrong and showed me what he was going to do to fix a constantly running toilet which turned out to be a bad piston. I am grateful that Roto Rooter is open 24/7 since I work weekdays and their price is reasonable. I will definitely use them again.

Kelli McKenna

a year ago

Awesome company. I called around 10am and they were here with the bathroom fixed by 12:30pm. Josh was very nice and helpful. He explained everything he was doing. Would definitely recommend!

Jessica Jones

6 years ago

I was very pleased with the technician. He was very knowledgeable. However, I was very disappointed with the company and I may not use them again. I had roots growing in my pipe and they charged $276 with a $40 coupon to clean them out. NO warranty for the service either, and they didn't use a camera (which seems like an expected tool for a job like this) especially with such a well known company. If I wanted to get a someone out to use the camera to locate where the roots were entering into the pipe, it would be an additional charge of $425. I called around and found other companies that included the camera service in their initial visit and fees, and I feel regretful that I didn't try someone them.

Cheryl Benitez

4 years ago

Keli was wonderful to work with. He really knew what he was doing and was fast and efficient. Solved our problem for the short term and helped put together a long term solution. Great experience with these guys!

Leah B

a year ago

We had completely stopped up toilets and sinks and shower drain issues. Keli, our service person, was wonderful - considerate (he put on a mask when I asked), thorough, professional and very nice. It was all resolved in a short time. I would gladly use Keli and Roto Rooter again in the future if needed!

Simone One Love

a year ago

I highly recommend Roto-Rooter. The day after Christmas a galvanized pipe outside my home deteriorated and started to leak water at a fast rate. After trying to turn off my water and disconnect the pipe to no avail I called Roto-Rooter. The dispatcher said she'd try to find someone and see if they can turn off the water that night - it was almost 10pm when I called! Well - Anthony and his trainee Joe showed up not too long after and showed out! Not only did they shut the water off to stop the leak temporarily they stayed and fixed/replaced the deteriorated part. Before midnight I had my water back on and the issue was resolved with a flat rate. A special thanks to Anthony and Joe for their professionalism and kindness. They also took a moment to show me how to turn off my water myself if this were to happen again.

Kevin Johnston

2 years ago

The tech that came out to help us was really great. He was able to get the main drain line unclogged without too much issue. This did cost 560$ for the after hours visit and repairs so its a bit expensive but he did a great job and was very up front with the cost and how he would be doing the work.

Nongyui Tinamat

3 years ago

I highly recommend Roto-Rooter.I contacted them for service and they were out the next morning. In the am, I received notification that the technician was en route.The service was amazing and the technicians communication was clear and concise. From the moment, Raif stepped in the door, he was respectful and communicated the issues he discovered. Raif ensured he cleaned everything and ensured there was no mess left behind.Raif is respectful and courteous. He covered the equipment so there was no unnecessary mess tracker through the home. He triple checked his work and made sure I understood the issues.Once the work was complete, a supervisor came out and checked the work again. The supervisor was respectful and courteous and also clearly communicated the issue so I fully understood.

Loreta gjergjani

4 years ago

Technician 791, Myzafer Muka, Excellent job. The technical was very professional and polite. He did an amazing job. He went above and beyond his required tasks to accommodate to our issue and made the process enjoyable. Never thought I’d have this type of experience with an emergency plumbing service! Thank you Roto Rooter for your outstanding costumer service.

Sheila Lane

a year ago

After trying to get a plumber for a couple of days, I finally decided to call Roto-Rooter. To my surprise they were able to come within an hour, the estimate was free and the technician was prepared to resolve my issue in the same visit. Although it was a little more than I prepared to spend it was very much worth it. The technician was knowledgeable, efficient. polite and he resolved the plumbing problem. I will definitely use Roto-Rooter again.

Carol Parker

4 years ago

Today, Saturday, Keli (Tech #3055) came to fix a drainage problem. He was very thorough in explaining up front what he thought the problem was, what he could do and how much I would be charged. He was very efficient and solved the problem. He gave us suggestions on how to keep the problem from happening again. I definitely would use Roto-Rooter again, if necessary.

Jerry Reser

6 years ago

Company provided me a very quick appointment for the following morning to look at my issue. The professional (I say that as he was just that) #2276 that came to my home today was fantastic. He arrived at the beginning of the allotted window, quickly assessed the situation and gave me my options. He was open and honest from the get go and you could tell he was confident in solving the problem. He went directly to get the parts he needed and had the issue fixed in record time. I was very impressed by his professionalism and even more by his honesty. I have used Roto-Rooter numerous times in the past 6-7 years and this was yet another positive experience.The price was fair and appreciate the warranty on their work. I would certainly recommend them in the future. Thank you for another quality job done right and done quickly.

Dan Levy

a year ago

I called on a Sunday afternoon and was promised a 4 hour window for one of my rentals. They weren't able to make the time and booked for the next morning. Tech arrived the next morning and had the problem sorted in less than 2 hours.

Ron L

3 months ago

From the time I called to the time Brian cleared the clog was an hour and a half - after hours! Brian was respectful, professional and did a great job. While I hope I won't need to, if I have another clog I'll be sure to call Roto Rooter Tampa.

Anthony Zucco

9 months ago

Cody did an amazing job. Extensive plumbing knowledge and paid close attention to detail

Christine McClain

2 months ago

Christian and Michael did an excellent job! They’re very professional and also gave us very reasonable rate compared to our regular plumbing service guys for decades. We can assure you of keeping the company name in our list, just in case we need some help.More power to your business! Thank you for a job well done

Alexandra Fermo

2 years ago

I was looking for a second opinion in regards to a potentially collapsed/broken drain pipe and I was told to try calling Roto Rooter. I called around 5pm and they were able to make it to the house by 6pm! Elvis was very up front about the pricing (which I absolutely appreciated) for the services he recommended and also very professional. I told him what the previous plumber said, and evaluated the problem based on that. He seemed very experienced, I felt that he really listened to me and didn’t try to push for services I didn’t need based on what was done already by the previous plumber. In the end, the leak couldn’t be fixed by himself, and I only had to pay for the labor, but wish I had called Roto Rooter in the first place. Thank you Elvis!

Karen Coggins

4 years ago

First responder was Shaun Neaviland who came out on a Sunday to fix our plumbing issue (Thank YOU Shawn). I was doing laundry and the toilet exploded spewing sewage throughout my home. Shaun worked diligently to fix the problem. He checked plumbing by using the tub to see if there was any backup, but it was clear. When he left I turned on the shower and up came the sewage again. The next day Scott Bowers showed up. I explained the problem and he went right to work. Within minutes he found the backup from the toilet went into the shower drain as well. Once cleared we checked all services; laundry, toilet, tub & shower and all was clear. Fast, efficient, amazing! I also would like to shout out to Roto-rooters Restoration Group with lead Adriana and her team, they were amazing with the cleanup on my Cat 3 event. Thank you all for being an excellent team!!!

Corey Guevara

2 years ago

They are an outstanding company to work with! Very pleasant and prompt!! When they say they are going to do something, they get the job done and well too! Highly recommend the company. Cody (I believe that’s his name) that came to my house not once but twice for same issue got the job done and did a phenomenal job!!! Will def use roto rooter when it comes time to repipe my house. Keep up the good work gentlemen your services are much appreciated!!!

Jessica M

10 months ago

Austin was awesome! Super professional, walked me through each step of what he was doing, I learned a lot, and better yet, my water is flowing again!

Angela Bailey

3 years ago

The gentleman were nothing but outstanding!!! They explained to me the issue in depth and what steps I need to take next since it is my septic system that is causing the issues. They showed me what is causing the back up and they did not charge a dime for their time! The 2 gentleman even dispatched their field supervisor to do a moisture check on my walls and too pictures in case I needed to call my homeowners insurance. I strongly recommend these kind caring people and amazing company

Christina Ayala

3 years ago

Alex was very professional, explained all the steps as he was fixing our plumbing issue. We have never used any other plumbing agency, we always call Roto-Rooter to get the job done. Will recommend to family and friendsThanks Rotor-Rooter

Scott Hillis

2 years ago

We recently had a clogged toilet drain/sewer backup at our home. This happened in the early evening hours. I called and spoke with a very nice lady (Tracy) who promptly set up an appointment the same night within an hour and a half of calling. The technician (Elvis) arrived within the estimated time and worked very hard to get us back to working order. He was very professional and polite. He helped clear the clog and was very helpful with providing information to help slow down and/or prevent future issues. He did a wonderful job!!!! I am very grateful and thankful for the services provided. I would definitely consider using RotoRooter again for future issues.Thank you again Elvis for your hard work and determination to get the problem solved!

Janese Jackson

a year ago

Raif with Rotor Rooter was our service techninan today. I will recommend him to all of my friends. He was able to explain what the problem was and how to fix the problem. Thanks, for your great service.

icem199

a year ago

John helped us out a ton! Our garbage disposal burned out, and the screws on the old one WOULD NOT BUDGE to remove it. He was patient, took his time and did EXCELLENT work!!!

Janet Rugino

4 years ago

muka tech 791 and roland were very polite and very helpful
with installing new toilet. We will call again soon to replace
toilet in our other bathroom. They were both very friendly
and very polite thanks again

Marc Quinones

5 years ago

Our Technician Wesley Anderson-Calero was AWESOME!!! He was super professional and efficient! He made sure to wear his booties in the house and not let my cat out. He informed me of their Pipe Sheild product to help prevent the kitchen sink clog from occurring again and left his card in case we had any issues. He had us flowing again in no time! Thank you Roto Rooter and Wesley! We’ll recommend you to all our friends and family!

Darren Domingo

2 years ago

Muka was very professional and helpful in our time of need. Awesome guy!!!! He literally came to help my family on Christmas Day. I highly recommend Muka and his services!

Hali Hurwitz

2 years ago

Manny Rodriguez #4272 came out to replace our water heater. He was super knowledgeable and very professional. He took the time to diagnose the problem and explained to us exactly what he believed was wrong and why. Had it taken care of in no time and was super friendly and respectful the entire time. He took the time to clean everything and made sure everything was working perfectly. I will be calling him for any plumbing issue and also recommending him to everyone I know from on!

William Humphries

a year ago

This was a horrible experience after an emergency call. I would assume they are jacking up the price because of an emergency. The first inspector to came out quoted us at $750. Then the field technician came out and said he didn't know what the other guy was talking about and said it should be much cheaper. The third guy that came quoted us $1200 and when we refused, said, What? You don't want your water back on? Absolutely horrible, please work on company communication.Update: We were able to resolve issue next day for less than $100

Mary Barnhart

a year ago

I called desperate for service as both of my toilets were backing up into the shower. Elvis showed up less than an hour later. He was super professional and knowledgeable. He took the time to explain the problem and fixed it quickly. He also cleaned up after himself, we hardly knew he was here :-) Thanks for providing a invaluable and efficient service. Definitely recommend.

Michael Gilmore

a year ago

On the plus side, Roto-Rooter got there in a reasonable amount of time. On the negative side, the plumber was there for less than an hour and charged me over $500.00. A little stout, I'd say abdcI won't call them againm

Diana Schroeder

a year ago

Representative was very thorough in checking all of the potential issues that resulted in our problems. Explained everything in detail so we could make an educated decision as to what needed to be done. Very courteous & cordial. They offer a Sr Citizens discount. Recommend highly

Ada DeJesus

2 years ago

It was close to midnight and our toilets were over flowing and sewage was coming up the tub!! I made the call to Roto-rooter and they were at my home in 40 mins. The technician came in, explained what was happening, the cost, and got started once I gave the ok. Not only did he find the problem, he fix it as well in 30 mins. Now my daughters and I have our bathrooms back with no worries.I definitely know if we have any other plumbing issues, I will be call Roto-rooter again.

Jeremiah Rodriguez

a year ago

The tech who serviced me was Travis, very kind and knowledgeable young fellow. This company was great and knew exactly what they were doing. I’m very pleased with the service and highly recommend Travis if you can get him. Thank you all.

Amy Kelly

5 years ago

I highly recommend this company. I had an overflow in the tub and out of the toilet and of course was leaving the next day on vacation. They came out same day and arrived within an hour of calling to schedule. Keli (#3055) was wonderful! He was very friendly and detailed in explaining every issue I had and what would need to be done. He was thorough in making sure the issue was taken care of and scheduled an appointment for me for additional repairs that will be needed to avoid more problems down the road. He was a welcomed change from the experience I have had with a different company and technician that was not friendly or helpful at all. Thank you Keli for all your help!

Daniel R.

a year ago

Adrian was very professional and courteous. Got the job done quick. Would use Adrian again.

C0rnnuggets

2 years ago

Elvis was an excellent tech who explained everything for me and gave me lots of advice to prevent clogs in the future. He maintained all safety and health practices and was done in a very timely manner. Excellent service!

Phoenix Hill

a year ago

Thank you Ranford for helping me with my plumbing issue. I appreciate your patience in providing me with understanding on my issue and what steps need to be taken.Thank you Joshua also. Less anxious now, knowing what my options are.I would recommend to others!

Caleb Caton

a year ago

Had a toilet replaced and would definitely use them again. Austin was very thorough and went above and beyond to make sure everything was done properly.

Lauren Polm

2 years ago

Quick scheduling for a pipe repair. 2 man team showed up on time, broke through the porch and slab underneath making the smallest hole they could. They cleaned up well and finished quicker than expected. Would definitely recommend!

Cyndie Kelley

a year ago

I contacted Roto-Rooter to determine how much (if any) moisture there was in our walls and ceiling due to a leak that occurred during an air conditioner installation. Drew Jones contacted me and gave me a time window when he’d arrive. He arrived promptly and was very knowledgeable, professional, and courteous. Drew used a moisture meter as well as a moisture scanner to determine the extent of moisture in the specific areas. He also checked for moisture in another area for me unrelated to the air conditioner issue. Drew forwarded the appropriate information for me to pass on to the A/C contractor so that repairs can be made.I specifically contacted Roto-Rooter based on my previous experience with the company at my former home. I knew the moisture sensing equipment would give me a clear indication of the possible extent of moisture damage in this situation.

ryann oosterbaan

2 years ago

Very grateful . Responded within time slot . Called at 8 pm and Plumber/technician was here by 11-11:15 , he was very professional and left the bathroom very clean after leaving . Took about an hour which is very reasonable for plumbing issues . Would recommend .

Tampa Local

a year ago

The guy was a know-it-all that knew nothing... uggh Every time I showed him he was wrong he would change his story and tell me something else that was not accurate... It was expensive for what it was and painful to listen to his inaccuracies.

Cynthia Ailey

2 years ago

All in all this was a very positive experience from start to finish. The plumber came out on a rainy Sunday night to snake the drain and the next day they came in with a camera to diagnose the issue which was a main sewer pipe replacement. Not what I wanted to hear but once I decided to use them, they were out the next day working on the job. From permitting to excavation, all went like clockwork and they worked into the evening to finish up the job on day 2. Everyone I dealt with was professional and demonstrated a great work ethic and integrity. Highly recommend.

T Bramer

a week ago

DeMarcus was awesome. He got our drain line’s unclogged and flowing nicely. He was very polite and personable. DeMarcus kept our house very clean during this job and yet still cleaned the area afterwards. Thanks very much, Dan Bramer

c m

5 months ago

Had a great experience with Drini today. He arrived promptly, explained all my options, and had everything fixed quickly and easily. 5/5 would use again!

Lindsay Bailey

4 years ago

I just had Keyli-3055 come out to fix a blocked line, he was absolutely amazing, cleared my line for me! He was very professional showed up on time and even gave a call to tell me they were on there way. He spent time to explain everything to me and told me what he was going to do and why. Amazing service! Thank you

Susie Dowling

a year ago

I am so thankful for the quick response of Roto-Rooter and Scott Bowers, the Service Technician who responded to my request for service. The issue that I was experiencing was a clogged drain. Scott was very patient in identifying and resolving the issue. The fee for the service was reasonable. I intend to use Roto-Rooter for any future plumbing needs and recommend the company and Scott to anyone in the Town & Country area with a similar issue.

Crystal Renovato

3 weeks ago

Excellent customer service, very polite, and knowledgeable. I would recommend this company to my family and friends!!

Jake Hill

7 years ago

We just purchased a home in the northern Tampa area and were running our new washing machine for the first time when water started gushing from the drain pipe! I immediately stopped the washing machine and cleaned up the damage. When I noticed the tub and shower were backing up, I knew I had a clogged main sewer line. Since we are new to the area, we weren't familiar with any local plumbers, so we called Roto-Rooter. Josh came out and inspected the situation and gave us a few options with corresponding pricing. The price he quoted for a main drain snaking seemed high at first, but he was there for nearly 2 hours ensuring that the snake was making it all the way to the end of our drain. He took great care in removing and replacing our toilet (to access the drain) and even re-caulked the base. He cleaned up his work area and most importantly, got the job done! It was well worth the cost!

Jessica Murphy

10 months ago

Fantastic service. From scheduling the appointment to the time the tech left my house, all involved were nothing short of completely professional and extremely kind. Very glad I made the call and will definitely be using this company again in the future.

Luso Fornos

3 years ago

Roto - Rooter was amazing. We called last night and they were the only company interested in coming out to help on a Sunday at 8pm. Our tech was Cody which we highly recommend. Not only did he go through our best options and fix the problem - the bathroom was spotless after he left.Great company - a sincere pleasure. Thank you

Ronald Feick

a year ago

We had a surprise backup somewhere in our sanitary sewer system that knocked out both our bathrooms including backing up into the shower and the tub. Less than an hour after I called Roto-Rooter a technician rolled up in our driveway. And 2 1/2 hours later, Ben, our technician, located the source of the problem, eliminated the problem, and cleaned up such that one would never know the length he had to go to set things right (120 feet of snaking out our system to be exact!).5 stars does not properly indicate the level of service, but that is the highest that the scale goes. Personally, I put it more like 7 or 8 stars, but I am limited to 5.

Joey Klopp

6 years ago

We were thoroughly impressed with our technician. We have been working with this company for a year now on various projects and they have always been courteous, professional and HONEST. They have been very helpful and knowledgeable. They know what they are doing and helped answer any questions we had. Would highly recommend this company!

jen wojo

5 years ago

We recently had a great experience with Roto rooster. We had an issue at 7pm, called and they were very nice and professional on phone, and we had a plumber at our house within an hour. He was very nice, professional and thorough. Would definitely recommend to anyone needing assistance!

Lisa Hunt

a year ago

I always use Roto Rooter, their plumbers all have fantastic personalities and know their job and they have top of the line equipment to handle any issue. Work is guaranteed for a realistic period of time so you can feel safe doing business with them.

Bob R

7 months ago

We had a problem with a clogged drain to the main sewer on the morning of Saturday, December 30th and called RotoRooter at 9am for service. No other companies could help until Tuesday or Wednesday, but RotoRooter had a time slot available for 10am and showed up shortly after. They were professional and friendly and identified and fixed the issue within 30 minutes. Overall it was a great experience as the technician was friendly and got the job done. It saved us a lot of stress over the Nee Year’s weekend and I would highly recommend them.

Lindsey Boudrie

2 years ago

Roto Rooter did a great job and was very responsive and fast when we called. Keli did a great job not only unclogging out drain but also informing us that we had damage to our main drain line from age and that it was something called Orangeburg pipe that is made out of tar paper. He was very helpful in getting in contact with someone to quote the work that needs to be done to get it replaced.

Ron Bond

4 years ago

I was out of town when my daughter experienced problems with the sewer lines. I had her call Roto-Rooter and your technician arrived properly and took care of the issues.My daughter was very impressed with the professionalism of your employee and the fact he did all of the clean up before he left.

Jack Crocetto

4 years ago

Was pleased that Alek was able to come out the same day to give me a quote for a disposal replacement. Their quote was a little higher than I was quoted by Lowe’s but I opted to use a coupon I was emailed and that saved a little. Alek did an excellent job. Wore foot covering and ensured all was working good and i was satisfied before he left. He cleaned up any mess. Nice job Alek!

Bethany Andress

3 years ago

Drini did an amazing job!! He was very knowledgeable and straight forward. He didn't try to sell me on anything! He found my problem and gave me options. I would highly recommend Roto Rooter! They are an honest company and I will always use them moving forward!

Mary-Catherine Griesser

a year ago

Scott Bowers was amazing!! We had 5 other companies out here who couldn't figure out our issue and Scott figure it out as soon as he got here. He was very nice and made sure we understood what was going on through the whole process! Highly recommended!!

Dre

11 months ago

Leonard was wonderful! Very kind and professional tech, great service, easy experience. Thank you so much!!!

April Arnesen

a year ago

Chris, a very pleasant and knowledgeable young manAppeared on Christmas morning to unclog our toilet. I was amazed that when I called for service on Christmas 🌲 Eve, that they would send someone out between 8am and 12 noon.He did the job, cleaned up perfectly and everything works. I have used This Co.for years, with consistent good service. Thank you for being available on Christmas Day!

Mario Kennedy

a year ago

Adrian was great showed up quickly and had the water running through the pipes in no time. Left the kitchen as clean as it was when he arrived.
Second time I have used Roto-Rooter and both times I’ve been very happy with the results and service.

Alex Klenofsky

4 years ago

Miguel R Tech #3631 did an outstanding job repairing my plumbing today in an extremely efficient and timely manner. Miguel was knowledgeable and professional. It’s because of plumbers like him big companies such as Roto Rooter have loyal repeat customers, one which I will be for a lifetime. Highly recommend Miguel R Tech #3631 for any of your plumbing needs!

Paul Streicher

a year ago

It started out okay but went downhill. Tech came and cut three holes that I asked for to try and locate the leak in the wall behind the washer and dryer. Over an hour later and the tech's manager showing up to give advice and help, leak was not found. Was told I'd have to call a leak detection company to pinpoint the leak. $150, please for time spent on this now.Called leak detection company recommended and this guy put in his headphones and used a handheld detector to listen for leak. He quickly said it was the sleeve surrounding the cold water pipe at the slab. A picture was taken of the drywall cutout showing the pipes with a blue tape arrow pointing downward and sent to the Rotor-Rooter field supervisor. The supervisor called me right after to quote me a price of $3,700 for a repair. I asked him how does he make a quite like that without knowing fir certain the slab will need busting up? I don't remember what he said. I told him I would think on this.Meanwhile I call my brother and he was livid hearing the quote I was given. He gave me the number of a couple of buddies that did plumbing work for him and said to call them. I called and the two buddies showed up around 6:30 PM. The one guy laid down and peered into the hole and within a minute spotted a cracked 45 degree coupling. Only using his eyeballs mind you. Fifteen minutes later the bad coupling was cut out and replaced good as new or better. I say better because he showed me where whoever did this pipe work used an ol yellowed coupler that was bought from Lowes and was probably installed with the Crack as he noted where it looked like excess glue was tried to seal the Crack.Less than a half hour's work and I was only charged $150. You don't find many of these guys around anymore.Big companies can get away with outrageous fees I suspect because they think you will make a claim on your insurance. I don't know for sure. I feel sorry for elderly and single moms that have no other recourse. Not to mention a deductible will not help either.

ROBERT Harrington

2 years ago

Mynyr did a relocation of the gas pipe in our wall for the relocation of our gas stove. He was very courteous, informative, and professional. The work itself was done in a timely fashion, neat and clean. We would highly recommend Mynyr and Roto Rooter for many household needs.

Billy Brown

3 years ago

Our technician Roland was very professional, courteous, and efficient. He did a great job unclogging our drainage pipe and stopping the toilet from leaking. Hopefully we won’t need this service again anytime soon, but if we do, I’m going with Roland and Roto-Rooter!

kendrick Davis

3 years ago

We had a toilet clogged and called Roto Rooter. Muka tech 791 did an enormous job to make it work. He was wearing cloves mask and show covers and was immaculately clean. Thank you Rooter for sending us Muka.

Joanna Perkins

3 years ago

Due to an error by Frontier, we had a sewer backup into our house. We called Roto-Rooter and they sent Thomas and Garrick to fix the water issues inside the house. They helped us find the problem causing the sewer back up. Mike Randazzio fixed the issue outside and did an excellent job!! Very impressed by the professionalism and courtesy displayed by Roto-Rooter’s technicians. We definitely recommend them to any one with a plumbing issues. Thanks again!!

Ed Crawford

a year ago

Initial response was very quick, with a price quote on site after seeing the job. He really knew what he was doing. The quote was all inclusive and was competitive and was the final price. Glad I chose RR for the job!

Trevor Crapnell

a year ago

They were courteous and fast. I do appreciate the work and would call them again.. . . It was a little pricey but not price gouging.

Scott Poorman

4 weeks ago

Service tech Mr. Custer was polite, explain the process and also clean the area

Mitchell Staszak

4 years ago

Recently I had been having issues with our guest bathroom not flushing properly. Muka came out to look into it and was able to determine the cause fairly quickly. He worked through the issue and even set a follow up to happen with a camera down the septic line to make sure there will be no further issues.He also spotted a slight leak at the base of the toilet and was able to work on that to prevent any future leakage.Overall great experience and he was more than willing to explain what and why he was doing everything which left me feeling confident in his work.

Julian Diaz

2 years ago

Had a great experience with the representative they sent out. He gave me excellent advice even though it turned out I didn't need any work done. Would recommend to anyone who needs some plumbing work. Even if you're not sure, give them a call and have them come out and check.

Eugene Smiley

a year ago

Only needed a video of less than 25 feet of sewer line to determine if there was a leak. The cost I thought was preposterous for less that 10 minutes of work. I will never use them again. $550.00. I was promised the video by Monday, today is Wednesday

Oswald Morales

11 months ago

The plumbing tech did a great job. Unfortunately the time was off from when he would arrive by almost double. The back office/dispatch should have been a little more upfront how quickly they could send someone out.

Angela Frazier

a year ago

I was shocked that a supposedly prestigious company would steal from their customer. They technician assured me he used a microscope Cera a fixed the plumbing problem and later the next day the plumber refused to show up. Took my $425 cash and I was promised a refund that I the company refused my calls saying the vice president was going to call me . Then Mattew, Richard and Dave split the money and laughed at me.

Ashley Martinez

11 months ago

Joshus was great! Arrived on labor day, FAST,
didn't rush and explained out options. Thank!

Noel Oliverr

2 years ago

Elvis Came By My Property & Did An Amazing Job. We Weren’t Able To Use Our New Washer Due To Old Leaking Faucets. He Replaced Them In A Timely Manner & With The Appropriate Parts. Great Company With Professional Plumbers.

Bruce Riley

a year ago

Very responsive, plumbing technician arrived within a few hours of initial call to address plumbing leak. Follow up work to replace shower faucet was also timely. Drini, the service technician, was very helpful, explaining the issues found and the options for repairing or replacing to resolve the issues.

Hanna Ray

9 months ago

We had a leak from our upstairs bathroom to our garage. The technician quickly found the problem, fixed the toilet and leak and stayed and did multiple checks to make sure it was fixed before leaving. Same day service as my cell which was awesome!!

Melony Poorman

4 weeks ago

Taylor Custer did a fantastic job! Should we ever need your services again, we will request Taylor. He is professional and knowledgeable!

Beverly Jones

2 years ago

We had an amazing plumber, Scott Bowers, who was thoroughly, quick, and really knew what to do to bring proper order back to the disaster we felt we had. He was not alarmed at all and soon had us all put back together. We asked him if he could do a few smaller tasks and Scott said no problem and before one could blink an eye, the job was complete.If we need a plumber in the future, we will be requesting Scott.Thank you Scott Bowers for work well done!

Norman Smallen

a year ago

Keli was on time and very professional. I had a backed up drain to my kitchen sink and the washing machine. Keli was able to clear the drain in about 15 minutes. Keli was very knowledgeable and efficient. Will use again.

Willie Weese

2 years ago

Mike the tech did good work and triple checked the water lines afterward. He also answered a question I had about the kitchen sink and because the job didn’t require him to squeeze into a closet or work in closed spaces, we got a good deal considering Roto Rooter has a reputation to live up to. As per usual, their team upheld their end and delivered a stamp of approval.

Schooner Hotel

4 years ago

Muka, Tech # 791 was AMAZING ! So courteous and professional. And was on time, which is a rarity ! He explained everything he was doing and helped me understand where the problem was. He was absolutely the cleanest tech I have ever seen in my life. I hope when I call again, you will send him !

Lynda Alessi

a year ago

It’s always a pleasure to have someone come into your home and makes you feel comfortable. Scot was easy to talk to and he answered all my concerns. The repairs were done and everything was back to normal. You might want to clone Scott.

Jessica Boulton

4 years ago

Muka was quick while still thorough. He spent time giving clear information about the issue related to my call and promptly fixing it. In addition, he provided detailed price estimates for another plumbing problem we have. This call was to a business that has an accounting department off-site, and Muka was very helpful in making sure our bill could be sent to the accounting department to be paid.Scheduling the call was also very simple and pleasant. The operator I spoke with politely and efficiently took down my information and dispatched the tech. The entire process, call to invoice receipt, took less than 2 hours.

Nic Lahera

2 years ago

Fantastic experience with Cody and Josh! They arrived within the given timeframe, were transparent with pricing, and walked me through the repair process. I never write reviews, but I just had to share how great the experience was! Will definitely return for future plumbing needs!

Sohail Bhola

a year ago

Blocked sewer pipe due to roots. Came out on a Sunday and on time. Went straight to work and was done in 30 minutes and provided a few recommendations to stop it happening again in the future. All around good experience

Judy Meyer

a year ago

Pipe that backs up against shower was leaking into closet in bedroom. was impressed they came out the same day. Thought the price was awfully high $300+/hr. Cost up $300 in materials and $1100 for labor. Not sure if problem is fixed. Cut too big a hole where spout for tub is, so there is a gap.

Dee G

3 years ago

I am writing to share my recent experience with Roto Rooter at 5020 Tampa West Blvd, Tampa, Fl 33634Inexcusable, inefficient and lack of communication by Project Manager, Melvin Davis was experienced by my insurance adjuster and myself throughout this entire project. Melvin met with the insurance adjuster on December 18, 2019 and at that time was asked to submit an estimated cost of remediation. NO estimate or any other communication or information/photos were supplied to the adjuster until the afternoon of January 3, 2020.Throughout this entire job, I continually asked the head technician, Jarred and the salesman, Livingston Sampson, if the adjuster was being sent photos and information as this project progressed, and was told YES by both. This was not TRUE. I received NO responses to my texts/phone calls to Melvin, regarding questions about supplying the insurance adjuster with photos/reports nor about the removal of the bathroom vanity. The Air Quality Assessor's report was sent via e-mail to me and Roto-Rooter on December 23, 2019. I called Roto-Rooter and was told they had not received this report, so I forwarded the report I had received to them, so they would know the 'clean up protocol' and not waste any time. Melvin later informed me that he had indeed received the report on 12-23-19, but was out sick. He failed to send the report to his office or assign someone to handle this; poor management skills by Melvin.Poor Time Management of employees by Melvin was clearly evident. Workers were not on my job site before11:30 a. m. on any day during this project, causing them to work until 8:30 p. m. on two evenings. This was extremely inconvenient for me. Numerous days, head technician, Jarred, was in the Roto-Rooter office doing 'paper work' until 12 noon or later before getting to my job site. Jarred and Mateo would work part of a day, no 2 days consecutively, then were continually pulled off my job by Melvin and sent to other jobs. Technicians had inadequate tools and materials to accomplish tasks on this job. I had to visit a neighbor to borrow tools necessary to attempt to complete their work one day. On 12-29-19 workers arrived at 12:15 p.m.; they left at 2:50 p.m. to go to Seminole, FL to pick up 6 mil plastic they needed for the job and returned at 4:35 p.m.Due to Melvin's poor management skills and lack of a sufficient number of employees, what should have been a 5 to 6 day job, ended up being a 19 day job!Both the Livingston and Jarred promised numerous times to send me Roto-Rooter's entire report along with all photos sent to the insurance adjuster. To date I have received nothing. On January 16, 2020, I texted Jared and asked him to send photos he promised to send me. NO response. On January 16, 2020 I also texted Livingston and asked him to send me Roto-Rooter's corporate address. Again, NO response.I am passing along the above information to the Board of Directors in my 140 unit condo association to let them know how poorly my job was handled by Roto-Rooter. I am also submitting a Google review to make certain social media is notified of how this company does business. Hopefully, no one will ever have to endure such treatment again.This whole experience has been very unprofessionally and inefficiently handled from day one and has caused much undue stress and frustration. This is UNACCEPTABLE BUSINESS BEHAVIOR.ALL customers deserve TRANSPARENCY, TRUTH, ACCOUNTABILITY and INTEGRITY!

Rickcoy Warren

2 years ago

Anthony came by on a Sunday evening and helped get our water heater working again. I’m grateful the company stayed in communication with us through out the day even tho they were backed up in our area. They honored our request to still have a technician come out later in the evening rather than the next morning. Will definitely call them again for any plumbing needs!!

Dyamond Banks

4 months ago

These guys were great again. Harold JRworked hard and was very knowledgeable. I like how understanding every staff member I came in contact with was. I also want to thank Logan for his quick response and amazing communication. Hopefully, I don't see you guys again, but I am glad to know I have a reliable company to call when my plumbing stops working.

Christa Prindle

7 years ago

Joan worked on a leaky main valve we experienced the second day of moving into our new house. She did such a fantastic job. She was prompt, professional, and friendly. We would definitely use Roto-Rooter again and request Joan.

steve miller

2 years ago

We had a blockage that didn't allow us to use the restroom or able to take showers had a company come out and spent 3 hours and got nothing accomplished and then wanted us to wait for their next available appointment which was 2 days, so I called roto rooter they were here in less then 2 hours and their tech had the situation resolved in an hour. GREAT JOB TRAVIS would definitely recommend this company and I will be using them again when needed.

Kristin DuFrain

5 years ago

We came home from vacation to find the water main on the side of our house busted while we were away. We called Roto-Rooter and they sent Alek out within in a couple of hours. When he arrived it was pouring rain, but he waited for it to stop and told us he would have our problem fixed today because he did not want to leave us without water. Even when it started to get dark he turned on the headlights of his truck and continued working and got the job done. He fixed the problem and was a pleasure to work with. Best service experience you could hope for!

Flo LaBrado

a year ago

Roto-Rooter is always responsive and provides effective services. Adrian just fixed the lines in the two bathroom sinks in my home and kept me informed every step of the way so that I knew the value I was getting.

alex george

a year ago

The worst company to call for any plumbing problem. They charge $331 for a regular bathroom faucet installation without replacing the drain or water line.In addition to this they charge you per job type and not have an hourly rate. Do not use them and get an estimate from local plumber to compare prices that are substantial lower.

Brian Selva

2 years ago

Edwart came out today to unclog my drain line today. Very quick and efficient. Roto rooter gave me a 4 hour time frame when he could show up and he was here right at the beginning so I wasn't waiting around all day.

Mitzi Kurmas

a year ago

Derlin Tavera, the field supervisor, did a good job. The other three employees who were working in my flooded first floor did not impress me.I went upstairs to bed Friday, July 1, at 9:30. I woke up at 1:30 to go to the bathroom and heard water running downstairs. The line between the bottom of the toilet tank and the turn-off valve had broken and my entire downstwas flooded. Your telephone answered told me that someone could get to my house between 8 and10 on Saturday morning. The team of two men arrived about 11. I am almost 87 years old and I spent 3 1/2 hours cleaning up the bathroom laminate floor and the kitchen tile floor. The living room carpet was soaked of course.I knew that I had to pay for the plumbing repair. The price of that is outrageous. The labor charge was $660.00 The parts were $22.00 for the new connecting line and I also wanted the newer valve that has on-off positions. That is not a huge price. $660.00 - I will never use this company for a repair again.The two who dried up the carpet and other areas (remember this old woman dried off the kitchen and bathroom to the touch. Of course not underneath.). To dry the carpeting they moved my furniture out onto my back screened porch. They covered it with thin plastic, and because there is a lot of furniture they overlapped two large pieces of this thin plastic. This is the rainy season and hot and humid. The furniture sat outside the number of days that they used dryers and fans. Saturday through to the end of the week. They did not remove the carpet when it was dry. The excuse was that it was dry. They should have removed it; it and it is ruined. They also should have brought the furniture back into the house . The excuse was that it would have to be moved again. True. But it is sitting outside in heat, humi and almost daily rain. Where the plastic overlaps the pieces come apart in the wind because items stand up higher than the comfortable soft chairs and sofa. Things hold that plastic up high and it won’t take long before that plastic rips. Besides all the furniture can be getting damp and mildew. I am furious and will never recommend you to anyone suffering what I have gone through. Not putting the carpet in disposal and putting the furniture back inside is pure laziness.

Scott Leith

a year ago

Prompt and courteous service cleaning an issue we had when the whole house was backed up. The technician, Elvis, was great and explained the process as it unfolded. He likewise did not bat an eye when the five.French bulldogs came out to say “hello.” Elvis and his work saved the day and made the Thanksgiving day holidays memorable in a good way.

Debbie Cantwell

3 years ago

Roland was wonderful. He got the job done quickly and professionally. I never have any issues with Roto Rooter and will continue to use the company.

Erin Hinsberg

a year ago

Elvis and Jon were absolutely incredible, you could tell they really cared. They explained everything comprehensively prior to beginning the work and while completing the work. Super quick and efficient work as well. Honest pricing. 10/10 recommend their services.

David J

3 years ago

Talk about draining my pipes! I’ve never had a clog that bad in my life. It had me feeling blue. But Roto Rooter came and took care of me.I feel so relieved, I’m definitely gonna call them again when I get back up. The amount of stuff that came out was insane! A job that used to take me hours by myself only took Mike about 10 minutes. I felt like a new man!!

Nona Edelson

a year ago

The water restoration team I dealt with was superb. They always called to say they were on the way or if a change in plan occurred, let me know the night before.They were professional, knowledgeable and extremely helpful in providing information about what I could do going forward and what sprays to use.After working a long day, Mike and his team came out to demo and clean up black water at 8 p.m.We all know how most service people give you a 3-hour window…not these guys. They told me exactly when they’d be there and they were there on time, every time!!Can’t say enough about their service after what was a “crappy” event in my life.

Rick Gardenier

2 years ago

I would like say how appreciative I was to have Elvis as my technician. He was knowledgeable and took the time to explain every step necessary to correct the problem. He was very respectful and courteous. Upon completion he cleaned the problem area thoroughly.I have never used your service before but thanks to your experienced technician I will not hesitate to use your services in the future.

Stephen Truman

2 years ago

Scott Bowers as a service technician is amazing! He did an excellent job explaining his process as he was doing it so I know what and why things were being done. Additionally his friendly demeanor and professionalism made me feel like the job was going to be done quickly and correctly. While I would have liked better updates with the arrival because they were 4 hours late from the said time schedule. Scott made up for it when he got to my house by making me feel as he truly cared about getting my issue taken care of and working quickly and carefully to get it done.

Jacob Cypress

2 years ago

Anthony was such a great help! He explained everything in the system and what he was doing in great detail. He got our water main unclogged all at fair price. Will be recommending him to all my friends in the future.

Austin Daniels (Austin Space)

4 years ago

Roto-Rooter is coordinated well. My plumber arrived right on time. I also like how Roto-Rooter is transparent about the price right away. My plumber also gave me advice about my garbage disposal, which was handy. Everything worked out just great!

Joy Vinson

a year ago

Service was good, but the response time to get information to my insurance company is awful. My insurance company is still waiting for information to pay my claim and cannot get a redo from Roto Rooter and it’s been two weeks since the job was complete. The supervisor will not call back insurance company after multiple calls.

Alex Shegstad

2 years ago

Elvis was very professional and kept me a informed on everything he was doing. Definitely improved my knowledge of how the system worked. He came prepared with the necessary tools to complete the job and was very tidy during the process. Great job, Elvis!

Estrada Fitness

8 months ago

We are new to the area and you can imagine our surprise from our first 3 nights being plagued with 1st floor flooding across the entire area. Roto Rooting did an amazing job of coming on site in a quickmanor to help resolve the flooding issue from our guest bathroom along with the water restoration and clean up crew to sanitize and help us have a healthy and safe living space again. We are very thankful for Kadija and her team for getting us back on track to a smooth transition in our move. HIGHLY recommend this team and business 🙏🏽

Zenalia Cabral

11 months ago

Jose was there but he doesn't like to do surveys so I'm going to give you what he indicated to me. He was explained what the issue was and what they resolved and how he could try to keep it from happening again. Jose believes that is above and beyond customer service and I agree.

Kody Countryman

8 months ago

Cody was awesome! Not only was he efficient with his work but was great to talk with while doing so! - would recommend him for any job!

Kayla Brackett

2 years ago

Anthony came through for us big time. We needed a hot water heater replaced and several minor plumbing issues that needed repairs, and he knocked every one of them out. He made sure that he explained everything to me thoroughly before, during, and after the repairs. I can’t say enough about the job he did for us.

David Ajvazi

4 years ago

Great experience, fast reliable at a reasonable price. From the start to finish an excellent experience. I had a problem with water line connection to my refrigerator. A friend of mine recommended Roto-Rooter, specifically tech# 791 Muka and Roland. I was advised tech will be there within an hour, but they were within LESS than 20 minutes. Both techs were extremely careful and clean, wearing shoe cover and ensuring no mess what so ever. They explained the problem, what need to be fixed and how much it will cost and upon my approval fixed the problem within a short period of time. Calling for any kind of services is always headache and very costly, however NOT so with Roto-Rooter, tech# 791 Muka and Roland. Strongly would recommend their service. Thank you Roto-Rooter, tech# 791 Muka and Roland for making this headache go way so easy and pain free within less than an hour.

Kit Rowe

a year ago

Sewer line clean out. Ben came out and did a great job. Sunday night, he was courteous, friendly, explained what he needed to do and what it would cost. Got to work and got it done.

Donna Kelly

a year ago

Roto-Rooter once again provided excellent service! Our service gentleman Keli went above and beyond exceptional work! He took the time to explain the process off the work we needed done. Top notch!

alicia sanders

4 years ago

The waterline on my toilet exploded unexpectedly and splatter water everywhere! I was traumatized and overwhelmed from the experience. I called only one company after reading their reviews......ROTO-Rooter! They sent a technician to my home asap! Service technician Arlind Mucka was awesome and an absolute blessing! He was very humbled and informative. He completed the job in no time and secured his work with a warranty. My toilet is working beautifully and I am very thankful for employees like him, they make the greatest difference in the world. Thank you😊

Elizabeth Butler

3 years ago

Muka did a great job! He was at our home in an hour after calling. Muka worked very quickly, followed CDC guidelines, and answered all of our questions.The warranty with Roto-Rooter is the best!We recommend this company to everyone!!

Jeff Bruce

7 years ago

We live in Lutz, Florida and had clogged plumbing so we called Roto-Rooter for help. They were prompt and courteous and were able to clear our drains and unclog both bathrooms. Our plumber, Harald Haas, was great! He was very tidy and cleaned up everything afterward.

Michelle Henry

7 years ago

Had a plumbing emergency. Very clearly explained to their dispatch what the issue was. We had water flooding from our upstairs shower down into our kitchen and we needed someone to come shut off our water as quickly as possible. The tech they sent, Ben, had a horrible attitude as soon as he walked in the door. Then he told us he didn't have the equipment to help us, not even a wrench to shut off our water line?? He claimed not to have the tools to work on it so he called dispatch, said they would send someone out and left. I got no call from their dispatch with an ETA for another tech. I called around to other companies and finally got a tech from pink plumber that is on their way. Thanks for literally NOTHING, Roto Rooter.

Paul Chatman

9 months ago

[Edited, the link in the email did not go directly to the Roto-Rooter center that helped me. It went here, where I thought they wouldn't see it, so the initial review was not relevant to the service I received.] One of my outside water spigots broke when I bumped into it and was spewing water. My Dad attempted repair on it over 10 years ago, and his repair lapsed. I was going to use a local handyman, but couldn't one and Roto Rooter was the only one who come out within 24 hrs, since I turned off the water. They came out and Rausfort (?) did an amazing job. Thanks! *The price was a bit outrageous, but I knew that when I called them. If I had a local handyman, I would've gotten the same level of service for much less. Oh, well.

Rachel White

a year ago

Fast response, on Halloween, which was also a Sunday during a Tampa Bucs game! Got to my home within an hour of me calling. Professional, extremely helpful. Would have given 5 stars but the company price was more expensive than other quotes I have received. They do give a 6 month warranty on the snaking, so that is nice.

David Gross

3 years ago

Scott Bowers came out and did a great job helping clean out our sewer! he was incredibly thorough, and listened to all of our concerns. We Would recommend roto rooter to anyone!!

Courtney Rice

5 years ago

I had an emergency situation with my main sewer line and they had someone to my house within 1.5 hours. Matthew was very professional and worked diligently to fix the problem, which was a cracked pipe with invasive tree roots. For the work performed, I think the price was fair and I would definitely recommend them.

Stephanie Coppin

2 years ago

I woke up to about half an inch of water under my kitchen faucet & figured out it was leaking from the bottom of my garbage disposal. I called Roto Rooter and they were able to send a technician out the same day. Cody Stringer was my technician & he was awesome! Cody was extremely knowledgeable, professional, personable, and was able to install a new garbage disposal within an hour of confirming that was indeed the issue and cause of the leak. I am beyond pleased with my service! Make sure to use Roto Rooter and ask for Cody!!

Alex Winner

2 years ago

We had a plumbing emergency occur late Christmas Eve when both of our toilets stopped draining. When we called our normal plumber Christmas Morning, they wanted a huge fee to just come out, before even fixing anything. We called Roto-Rooter instead and they got someone out within 3 hours, and with no extra holiday charge. Aucel (may be the wrong spelling) was a great tech - he explained clearly what our options were, worked with us to find a cheaper solution to cleaning the drains, and even went the extra mile removing a toilet to better snake the drain underneath. Our plumbing is draining again, and we will definitely call Roto-Rooter next time we need service!

Tamara ChilePalma

9 months ago

Technician Billy showed up on time, was able to diagnose and repair valve leak behind toilet in record time. Left bathroom neat and clean, will use again and always request this Tech

Tammy Taylor

2 years ago

My service technician, Andrew was professional and courteous. He was able to locate the leak in the bathtub faucets quickly, he took the time to explain the services he could offer for a solution to resolve the issue. He was extremely knowledgeable in the type of plumbing used in the house and was able to articulate to me what was needed to complete the repair. He also went the extra mile in making sure he cleaned up and was tidy and careful of where he placed items so not to scratch or damage any surfaces. Having Andrew as my technician was like a breath of fresh air, it has been a long time since I have encountered a plumber who was competent and friendly which made a bad situation turn into a pleasant one. I highly recommend Andrew and will recommend him to the members of the various churches I manage.

Giavonni Dickson

2 years ago

The first repairman cleaned the drain but left it leaking under the sink. The second repairman came and fixed the 1st one's mistakes. He even improved my plumbing by cleaning my original working parts and reinstalling to save cost. Then, he replaced some of the pipework that the builder of my home did haphazardly.Overall, I was initially dissatisfied but after the 2nd repairman I was very impressed and will use this company again.

John Hatcher

7 years ago

Got a prompt response to a non-emergency service request. I had to change appointment and found Roto-Rooter to be very flexible and accommodating. I was given a two-hour window for the service call when most companies are giving four-hour windows, which wastes a lot of my time.The plumber arrived within the arranged window, solved all my drain problems, reset the commode after clearing extensive roots from the flange and pipe area, and replaced some tank components with parts I had already bought to do the job myself.The plumber was polite, efficient and very skilled. He brought the project in under budget and under his initial estimate.I will use the company again should I have further plumbing problems.

Cindy Kostelnik

a month ago

Rotorooter completed scammed us out of over $700. Called and had service come out. he said we need a camera scope. He told us that was included in the total price. When now one came to scope the line with a camera I called them and now they are telling me that the camera was not included in the $700 to clear a drain. LIARS - the service technician Spence stood in my home and when I asked him if it was included or I wouldn't pay, he assured me it was. Do not use these dishonest people! We were told we needed a camera because there might be a belly in the pipe where it had collapsed. All lies!!

Jared Hurst

4 years ago

Had a slow flushing toilet. Hard to diagnose. Miguel showed up early, got it fixed in 5 minutes. He was quick, clean, polite. Covered his boots and left no trace of his passing. Would not hesitate to call him out again. THANKS MIGUEL.

Deborah Martohue

a year ago

The plumber arrived at my house within one hour of my call. The plumber, Edward, was professional and observed Covid19 protocols. He allowed me to explain the issues I was experiencing with my sewer line and then he viewed all of my drains and decided to clean the mainline. He kept me apprised of each step and finding and when he completed the service, he recommended a product I could use monthly to keep my sewer lines clean. The only negative I have was cost. Edward was upfront with the cost before he started the work and I understand that he does not control fees. It was expensive but probably close to market rate these days. I haven't had to call a plumber in several years so I do not have a current basis for comparison.

Mark Turner

2 years ago

The plumber that came out was professional, polite and careful. He solved our clogged sewer line problem and left everything neat and clean.Our sewer drain clogged in. Saturday night. The first service we called took 3 hours to tell us they couldn’t work us into the schedule. We calle Rotorooter at 10a, they said they’d be on site by 1p and they kept their promise.

Ugly Truth

7 months ago

Wanted $500 to snake the drain and couldn't get it clear. Then tried to upsell water jet for $1800. AND Services cleared it for $330 using a snake.

VICKI white

a year ago

The tech (Edward) arrived within the promised time and was courteous and professional. He explained my options and pricing depending on what was needed. Since I was a female I fully expected to be price gouged and was not! I would definitely recommend this company.

Rivers

a year ago

Joshua came out and was fantastic. He helped us with all we needed. I'd definitely recommend to anyone!

Rick DelGreco

2 years ago

Tech arrived early in the arrival window. He diagnosed the problem and we requested he clean out the drain from the clean out to the sewer, which he did. Drains working well after his efforts. Satisfied customer.

K J

4 years ago

Very polite gentlemen arrived and assessed the problem and I was able to see the cause of my issues through the camera lens. They were very thorough, left no mess and I was impressed by the time spent explaining what was going on and now know what's causing all my problems and what it will cost to fix it. My best experience with plumbers ever!

Olga

2 weeks ago

Our company had problem with water leaking and mold. Cody was working on it. He was very polite, professional and explained everything. Our company is satisfied with service that Roto-Rooter offers. If we need plumber in future we will call them again.

Allyson Chavarria

6 months ago

Bryan was very courteous and efficient. Would definitely use them again. They came out within hours of my initial call, though it was not an emergent repair. Thank you!!

John Tressler

2 years ago

Brian and Sam did a great job helping us out with an issue I couldn't resolve on my own. Very professional and personable. Cleaned up after themselves and advised me on how to remain problem free. Well worth the call!

Michael Roias

a year ago

Travis was knowledgable , professional and helped fix my clogged sink drain within an hour. Personable and a great technician to have on your staff! Would recommend him and this company again

Chris Grimm

a year ago

Elvis came out to help unclog our drain. It was a quick and easy experience that was solved within an hour or two of calling the company. Elvis was very professional and helpful. He was informative and answered all our questions. He provided a quality experience and we would recommend him to anyone.

Diamond Beckett

8 months ago

Roto Rooter Crew was so professional . Amazing customer service .
They fixed our sink & garbage disposal less than 1 an hour.

Jeanne Burket

a year ago

Elvis our Tech was on time,very courteous and knowledgeable.
He cleared the drain in the kitchen and explained everything to us. Everything was spotless when he left. Very pleased

John Bain

a week ago

Demarcus was extremely professional, and provided exceptional customer service. I would definitely recommend him to anyone I know. Thank you.

Scot Arvonio

11 months ago

I called another company fist. When they arrived, before even looking at the issue, they began telling me it was possible that I needed to have massive amounts of work done. They were not interested in my description of the issue or seeing the problem, just prepping me for high dollars. I asked them to leave.I called Roto-Router, half expecting the same. I am happy to say, that was not the case. They were able to arrive in about an hour, I was already impressed. Tyler, the tech who arrived, listen to the issue, explained my options and went straight to work. The pricing was fair, his work was great, and took pride in cleaning up after he was completed with the work. I can highly recommend Roto-Router, specifically Tyler. Great experience for a tough situation.

Allen Brown

2 years ago

We are glad that we called Roto-Rooter. Service Technician Scott Bowers was very good and helpful. Followed Covid Protocol. Would use Roto-Rooter again when we need a plumber and ask for Scott.

Gayle Augaitis

a year ago

Our regular plumber couldn't unclog a toliet due to it being so far down the pipes. The Roto-Rooter tech Keli was informative, explained all the issues and answered all my questions. He fixed the clog and identified the cause - which we will have Roto-Rooter fix in the coming weeks. Very satisfied with the service and highly recommended Keli!

Eneida Santana

2 years ago

Raif, the tech #0273 with Roto Rooter was very courteous, professional and knowledgeable. Very responsive to my questions and kind. I would definitely recommend him and Roto Rootet to anyone needing plumbing work done.

Teresa Rivera

2 years ago

While the job was quite messy, the technician did a very good job in cleaning up his mess to ensure my bathroom was left just as clean as he found it. He was thorough in explaining everything to me and ensured that I was satisfied with his work.

Vickie Severance

a year ago

Awesome. Direct, knowledgeable and solved the issue! Raphael did a great job and is honest. Also the co informs you of their arrival during the day.

Sarah Mae Burnett

2 years ago

This is our second time using their service and we highly recommend them. We are satisfied of the work done by Mr. Leonard Spence. He was very professional and was courteous. Finished and cleaned up everything in a timely manner. We will continue using their service in the future.

Jenniffer Rodriguez

4 years ago

I called Roto-Rooters to see if they could send a plumber out on a Saturday to address a plumbing issue at my home. We had water back flow into our tub and out from under our toilet. Our sink was making a gurgling sound with a foul odor and with Thanksgiving around the corner I really needed this resolved ASAP. I was quoted a 4 hour window which was great. Miguel R. (Tech #3631) wasat our home ready to help less than 3 hours into the quoted timeframe. I explained the issue and showed him to the bathroom and then to where he could access the main line so he could see for himself. He evaluated the matter and was thorough in explaining our options. We decided to cleaned our main line and he showed me the nonexistent flow of water prior to starting compared to when he started to clean the drain and finally there was sludge coming through. When he completed the job he showed me the massive clot of what appeared to be baby wipes and hair that had caused the blockage in the pipes so I could see for myself what was causing the blockage and back flow.I felt pricing was fair and reasonable and a GREAT value considering how quickly the matter was resolved, especially on a Saturday! We are VERY PLEASED with the service provided by Miguel R. He is a true professional and very knowledgeable about his trade. He cared enough to take the time to explain the process, show me the flow of our main line and even offered suggestions to keep our drains clear of debri. Thanks to Miguel R. we will continue to use Roto-Rooters for our plumbing needs. Needless to say, this job was completed to my full satisfaction. Thanks again Roto-Rooters!

Zac Collins

2 years ago

I need to paint a picture for you so you can understand how amazing the service was from Klauss. It was a Sunday afternoon, it was Masters Sunday and it was raining. He came over and dealt with my disgusting plumbing issues and didn’t even make me feel uncomfortable. He held his own umbrella while simultaneously fixing my issues and it was cold and wet outside and the dude did it with the all the confidence and professionalism of a WWE Superstar walking out to the Royal Rumble. Listen, we all know that plumbing isn’t traditionally the sexiest job, but the way Klauss did his job and did it great - there’s something to be said for that kind of ethic and it means the world to my wife and I. I’m so happy he was the plumber they sent out and I don’t want to wish plumbing issues on anyone but if it happens to you, I hope you get Klauss

Amy Koger

5 months ago

John did a great job. Was very helpful, resolved the issue quickly and was very friendly. Definitely recommend him.

Roz Fenton

2 years ago

The service provider did an excellent job. He was extremely thorough, efficient, answered all our questions, and explained how to avoid the problem in the future.

Lourdes Garcia

2 years ago

The guy was just so nice! I explained everything upfront, then so did he and he just got to it no interruptions. I guess that's y roto rooter has been around so long! TY!! I wouldn't even bother to call anyone else!!

Pizza Joe's Beaver

2 years ago

Elvis responded to our late call and was very patient and courteous. Our drains were backed up and he stayed until he had them working, he used his auger in a clean out outside in the rain for hours. He got us up and running, explained everything to us, and charged us what he quoted up front. He was very pleasant to work with even considering all of the hang ups we ran into. Excellent job! Excellent service! Highly recommended.

Gigi Mesaaf

a year ago

Anthony was above average he was professional. It is so refreshing to have a person who was not only knowledgeable butWho took the time and care to complete the job.Anthony came and spent hours fixing a mess a another Rooter technician created. I am so grateful to Anthony for giving me peace of mind that job was completed correctly. Thank you Anthony from the bottom of my heart. You are exceptional at what you do.

Tom Merrick

2 years ago

Shower handle broke and wouldn't turn off water this morning. Called and they were here in about an hour. Repair was professional and efficient. They even wore protective coverings on their shoes in my house. Much appreciated! Don't hesitate to call for plumbing issues.

mike rogers

2 years ago

Nick and Mike did a fantastic job and did so very quickly! This is the second time I’ve used this company and both times they’ve performed miracles. 5 stars all the way. I highly recommend them.

M H

7 years ago

Technician #2781 did a great job to get my service issue addressed and quickly. Verified a leak I thought I had wasn't the issue saving me a ton of money. Polite, professional and fixed the problem. Nicholas rocks!

Todd Corwin

a year ago

Never fun to have clogged drains…especially theones where the job is to big! When I scheduled they were fast and efficient and they called the next day saying they could be early! On arrival and during the job the tech was excellent and efficient. He took the time to keep me informed and was done in less than an hour! He was polite as well. Highly recommend!!!

Nathaniel Person

10 months ago

Had new shower installation, but it came with a problem where the water would slowly drain. The plumber checked line and found that the drain was installed with the water flowing back toward the input drain (back pitched). Now I need to have the installers come back out and fix drain as I originally suggested.Plumber also assisted in finding the clean out drain outside of home. Excellent.

Robert Collins

3 months ago

Drini and Sergie did an outstanding job on completing my plumbing leaking. They stepped me through the process of what they were going do and discovered additional leaks. All the work was completed in a timely fashion. I was very fortunate on having them do the work. Thank you Roto Rooter.

Michael Butler

3 years ago

Ken was very quick, polite, followed CDC guidelines, and cleaned up perfectly! He did all of this on a Sunday night!I even received a six month warranty :).I would recommend Ken and this company, Roto Rooter, to anyone!Thanks Ken and Roto Rooter- Mike

brigithy ordonez

3 months ago

Noah and Demetrick were very professional, friendly and explained everything that was done. Great guys! Will use them again

Antispaminator3k

a year ago

I had drain line blockage that caused my sinks and washer to leak all over my floor. I called Roto-Rooter and they sent out Irvin. He was extremely professional and answered several questions I had as a first time homeowner. He was able to fix the blockage and give us tips on preventing it from happening again. I would highly recommend using Roto-Rooter for any issues you have, and especially recommend Irvin.

Donald Waldman

2 years ago

I cannot recommend Roto Rooter enough!! Klaus was extremely professional and helpful in getting my toilet to flush again. He was on time, courteous and he even kept everything in budget. He didn’t even charge for parts! Klaus made the entire experience seamless and efficient and the whole thing took around 20 minutes. He replaced the valve, installed a new flusher and did several tests to make sure everything was running smoothly. I would definitely use this service again and I would recommend to a friend!

Gary Roane

a year ago

Excellent. Thomas went above and beyond on a Sunday, driving 2 hours to our location, visiting the local Home Box store twice to no avail. He found the correct part, sent me a link, and as soon as the part arrived, he and Rafael were out to take care of it. These guys actually cared about doing their job and were extremely professional. Recommend to anyone needing service.

carol device

2 years ago

Raif was very prompt and fixed my broken pipe quickly. Very neat work and very professional. Roto rooter was so quick. I called at 815am and repair was completed by 1030am. Highly recommend.

Kenneth J Boykin

4 months ago

The technician was very professional, knowledgeable and understanding. Very courteous.

Edward Pugh Jr

2 years ago

Excellent, friendly service from Keli (3055) who promptly diagnosed & performed the appropriate service to unclog main sewer drain in our household. Very professional, fast & informative. A++ !! Thank you! Ed P.

Wanda Addison

8 months ago

I was in need of service asap,but I was told the wait time would be about 2 hours. Dealing Tavera did arrive at my address. At that time my service had been rectified. Mr. Derlin Tavera did share some good advice. Which I'm ever grateful for.

Dot

9 months ago

Garrett did a fantastic job. He explained everything he was doing and left the bathroom clean. I would definitely ask for him again.

Crueltyfre Lori

2 years ago

My plumbing backed up due to roots in the pipes on a Saturday night. I called them on Sunday morning at 9:30 and they were here within two hours....and no extra charge for it being a Sunday. Got the job done quickly and things flowing smoothly now.

Robert Armstrong

2 years ago

Anthony Bevacqua did an absolutely amazing job. He was professional, took his time, and is a true master in his craft. He explained everything he was doing. I will definitely be using him in the future for all my plumbing needs!

l b

6 months ago

Raif and Drini from Roto Rooter-Tampa installed a Halo Water System in my home. They were on time, very professional, very experienced and knowledgeable. They have done other work in my home, replaced faucets, new shower fixtures, new toilets. I am very pleased with the work they do, and I highly recommend them.

mallorie farrell

a year ago

Excellent service, they responded out quickly and located the leak for the estimate cost, the employee Anthony was curious and worked hard for several hours. We will call them again with any future plumbing needs.

Amber Rosario

a year ago

Travis was our technician. he was efficient and professional. He was able to explain what was going on and what he was doing so I had a good understanding of it.

Capt. Danny Ray

9 years ago

Roto-Rooter Plumbers 6-30-14 - Tampa, FlRoto-Rooter and Alex 7098 did a fantastic job at my house. Alex worked for several hours to fix the clog and left everything neat and answered every question I asked. I highly recommend this company.

Christopher Manley

2 years ago

I called Roto Rooter because water started backing up into my tub when I ran my washing machine and my toilet was not flushing. Keli was the technician who responded and I couldn't believe how fast they arrived at my house in Seminole, Florida. Keli determined quite quickly that my problem is the main sewer line and I could see on the pipe camera how bad it really was. He cleared the clog quickly, drained my tub, got my toilet working, explained everything to me, and within minutes I was on the phone with the main sewer technicians arranging a time to have my main drain pipe replaced. I couldn't be happier!

Marilyn Hafers

9 years ago

We had a clogged drain that just would not clear up. We called Roto-Rooter and requested Darrell as our neighbor had him at their home and was extremely pleased. Darrell arrived on time and took all the necessary steps to completely clear our drain pipe. It was no easy task but he succeeded and the water runs freely now. He cleaned up all mess and left my bathroom just a clean as when he arrived. We were very impressed by the professionalism and would not have a problem calling again if we encounter any other plumbing problems. Thank you for a great experience.

Lance Britton

a year ago

Was abke to book an appointment same day and the technician actually showed early. Adrian went to work right away and cleared a problem clog I had been working on for several days. I will not hesitate to call next time I get a stubborn clog! Thanks for a very professional job well done!

Ms. Karen Fenton

2 years ago

Just wanted a check and cleaning of kitchen drain system. Ben was very thorough and answered all of my questions. He ran the snake, checked and ran it again. He made sure everything was draining quickly before he left. Very pleasant and informative!

Vicky D

a year ago

I had Stephen come out to fix a master bathroom Jacuzzi drain he was professional prompt courtesy respectful and did an amazing job I would highly recommend this was a 5+ star experience I would definitely use them again

Heather Drake Moeller

2 years ago

Manny was very professional and honest with how he would try to fix the valve that was stuck in the pipe. He worked quickly and made sure we were happy with the results and checked his work before leaving. He praised our efforts that we helped get him started and that’s why he was able to do so fast. He’s humble and is kind. Gave helpful maintenance tips for the future to prevent the problem from happening again. Highly recommend him to anyone in the future.

Darlene Faulkner

3 years ago

We had a leak in a water line and called Roto Rooter and they send Muka Tech791, who did a very professional job. He made sure to keep the “social distance “ and informed in every step of the job. Thank you Roto Rooter for your outstanding professional approach. I always use Roto Rooter.

Joanne Mercuri

2 years ago

Aldo was great. Very knowledgeable and friendly. Fixed our problem quickly and professionally. Would definitly use your company again. Couldnt be happier with the service.

Barbara Stearns

a year ago

Although I was a little shocked at the cost to snake the drain in question, i know that Keli from Roto Rooter was completely thorough and did a great job. The last time the price was less but that was 2017. I actually just ran the washing machine and was thrilled when it drained without causing a backup.Thanks for the quick response and service.

abdul e

11 months ago

10 stars if possible. Called Roto Rooter Within an hour they had Irvin at my door polite & respectful. Earlier than planned & very much reasonable on pricing

Sarah Encinosa

a year ago

Super easy to book online and so responsive. Jeff came out and quickly assessed the situation. He gave perfect advice and was beyond helpful. Thanks Jeff!!

Nina Tross

a year ago

The plumber was professional, efficient, and knowledgeable. We were pleasantly surprised at a time of crisis, when all of the pipes in our house were backed up, to receive such great service with no notice.

Kaley Warren

2 years ago

My water heater would not light and Muka was the right man for the job! As a first time home owner, he walked me through everything and was very helpful. I enjoyed chatting with him and would give him ten stars if I could! Thanks for a job well done!Muka take 791

shannon harrison

a year ago

Joshua was very professional and explained his diagnosis and repair as well as after care info. He cleaned up well.

Brenda Gonzalez

3 years ago

My name is Brenda Gonzalez, I called Roto Rooter for a service on a property that belongs to my bosse's wife Consuelo McFillen here in Zephyrhills-- We couldn't be more satified with the service!! Scott Bowers was on time, kept me in the loop from the start with tge estimate and so on until tge finished line. He was veey proffesional, corteous and respectful with a great positive attitude, which I appreciate especially in these times with the Covid-19happening. Our tenants were satisfied abd so did we! I would definetely recomend Roto Rooter and mostly Scott for his contagiuos personality!!.

adam richardson

2 years ago

Tyler was extremely professional and efficient. He answered all my questions and gave suggestions to improve the quality of my plumbing in the future. I'm very pleased with the overall experience.

Marissa White

2 years ago

Elvis was very professional and arrived sooner than expected. He quickly determined the issue and fixed our problem. I will definitely use them again.

Crystal C

2 years ago

We had leak and Muka Tech 791 did a wonderful job repairing it and kept us informed of process. He even worked on it on a holiday. Very happy with service and we would like to have his services again when needed.

Sarah Petrik

2 years ago

Super friendly and nice!! Staff members called me quickly and I was impressed. Service also came with a 6month warranty!! Repair man informed me every step, and went above to repair an issue. Definitely recommend!!

Jennifer Chapman

6 months ago

John M. was wonderful! He explained the process and performed the service very well. He gave us great advice and even took the time to explain the issue to my inquisitive kid. We are very happy with RR - specifically John.

Paul D.

a year ago

Jeff T. Provided excellent service. He was prompt and solved both our clogging and water pressure with ease. Jeff T. Provided detailed explanation of how he would solve the issues and did just that. If I need to use Roto-Rooter in the future I will be sure to request Jeff specifically. Many thanks to Jeff for a job well done!

AnnMarie Simmons

2 years ago

The service provider’s name was Elvis. He did an excellent job explaining the possible issues and ways of remediation. After diagnosis, he successfully unclogged the drain. He had to remove a toilet to do this as we were unable to locate an exterior drain clean out. He assured me that when he replaced the toilet it would look just like it did before removal and he was true to his word.Elvis was pleasant and professional.Service was available in a very expeditious manner on a Sunday morning no less.Thanks so much Roto Rooter.

JOÉL M

9 months ago

I try to be the person that doesn’t leave bad reviews, but I think this was easily some thing that could’ve been taken care of without over charging. This is something that my mom needed to have updated to sell the property. This was a simple replacement of a valve that wasn't leaking or severely damaged it was working perfectly. I believe this is the case when an elderly person that is not aware of how things work gets easily taken advantage of. The only reason I'm giving it the 2 stars is because my mother said the plumber was really nice to her but then charged her $320! Maybe I'm the one that doesn't know how to add but the valve cost $30+less than 1 hr of work= $320. So if the plumber was in the property for less than 1 hr and actually took him about 40 min to complete the job, is it safe to say that the hourly cost of roto-rooter is 350 per hr?

Trevor Anderson

a year ago

We called up Christmas morning; a miracle had backed up our lines and it was surfacing in the tub. They were at our home within a couple of hours, fixed the issue quickly and was done by the afternoon. First time customer, and I wouldn't think of going elsewhere at this point.

Jersey Palin

2 years ago

unfortunately i rent my ,home,but if i owned it i would call,this company in a,heartbeat they were extremely professional in all aspects helped out so much fixed my toliet in no time cleaned up the mess and all wss,so respectful the whole time from the mintue he pulled up my tech was Raif Bixhuli i would call for him every time times are rough right now and i never felt so at ease with him in my home how he used all precautions with this Virus and the way he went about the job took care of business for sure he did anyone have plumbing problems call this company now!! And ask for Raif Bixhuli thank you so much

Acadia Webber

2 years ago

I highly recommend Elvis from Roto-Rooter! He repaired a toilet and sink very quickly and was able to provide advice on other plumbing issues in our house. He also scheduled an appointment to replace our water heater the next day. Elvis was professional and knowledgeable.

Tom Fredrick

a year ago

Great experience under the circumstances. Chris was our serviceman. He was very professional, informative, courteous and personable. Chris did a fantastic job and very friendly. He was very thorough and cleaned up after himself every step of the way. If I could request Chris every time I used Roto-Rooter, I would. Thanks Chris. It was great meeting you.

Karina Vanderwall

a year ago

Keli was so helpful and so knowledgeable about our plumbing and drain dilemma and he fixed it so quickly with a wonderful and positive attitude! Would recommend this company and Keli to any and all of my friends and family! Great experience!!

Wilmer Witt

5 years ago

The best thing I can say is tech was on time. He however did not have a clue on how to reconnect a sink, garbage disposal and dishwasher. After an hour of looking at it and asking me question on how things worked. He had to Google info. The price quote was outrageous. Finally ask him to leave. I had another local plumber do the job in 1 hour complete for 1/3 the price. Would not call Roto-Rooter for any of my plumbing needs.

Kick@55 Fitness (Dan)

a year ago

Irvin was great. He was very accommodating with his schedule, gave an accurate quote, and resolved our total sewer drain blockage pretty quickly. Great customer service.

Caroline Sterling

a year ago

Keli at Roto-Rooter was very helpful and professional. Kept me updated through every step of the process. Would definitely use them again.

Cindi Reilly

11 months ago

Brian was great! Very professional, on time, diagnosed and resolved our issue. Would highly recommend!

Joshua Harrison

a year ago

Everyone I dealt with was extremely professional, the job was expert level. Repiped the whole house in a day, practically, and not because they rushed the job. Cody and team stayed until almost 8pm to make sure we could all shower that same day! Inspection went well, and I was told by the inspector that it was TOP NOTCH WORK! Thank you Cody, and I wish that I was better with names because EVERYONE deserves Kudos on a job done PERFECTLY 🤩

AdamThtGuy

a year ago

Had the main pipe to the house bust and it leaked so much water. But luckly Austin came out, because he was able to fix the issue and improve the pipe itself. Thanks again my man.

Rhonda Cusmano

2 years ago

I had an ongoing issue with my toilet being clogged every couple months, and was referred to Roto-Rooter by my son. They were very communicative and sent out Mike right away. He was professional and on time, he tried a few different things to help unclog the toilet and fix it so that it shouldn’t have this same issue in the future. Mike was great, and I highly recommend Roto-Rooter for any of your plumbing or water clean-up needs!

Laura Johnston

a year ago

Eduard was great. After my husband tried all weekend to find the problem. After discussing it with the tech and a little bit of tril and error he was able to get the drain unclogged. YEAH!!!! I can do laundry again.

MsWORLDCLASS4

2 years ago

Glory be to God for brother Aon.My toilet was clogged. My family and I tried everything. Nothing worked. I called your company today Aon came out in less than a hour and fixed my problem. He was so polite and kind and professional I am writing this review right now and the brother is just leaving my yard. lol I thank you ROTO. You got a customer for life!!!!!! But of course I hope I don't need anymore work anytime soon. lol

Jessica Isenberg

2 years ago

Aldo was extremely kind, explained our options before proceeding to unclog our pipe. He took time to answer any questions we had, cleaned up the bathroom before he left.

phimoo

5 years ago

This weekend, while doing some home improvement work, we accidentally pierced a water pipe with our nail gun. Muka and his apprentice Terry showed up, quoted me a fair price and fixed the leaky pipe within an hour. They were both professional, and I felt very comfortable with them in my home. To top it off, we got into a terrific conversation about Abraham Lincoln’s presidency. What a joy!I’d recommend these two pros to my friends.Well done, gents!

Matt Manning

a year ago

Mike and his Mgr. are awesome. Got the toilet going and also have a plan to fix my 1971 sink line that is logical and reasonable.

Dave Ditzel

2 years ago

I was told that the tech would arrive at 2:45 and that was the time that the tech showed up. -perfect-Mike the tech used his camera to show me the toilet paper clog and it's location. -perfect-Mike the tech gave me instructions on how to keep the clog from returning. -perfect-I'm very happy with the quick service (2:15 minutes) and the thorough job.

Christine Incorvia

a year ago

Josh showed up as quick as he could & took care of the problem.
He was very Thorough and explained everything to me.

Dean Martin

4 years ago

We're happy to hear you received the world-class experience we strive to provide every day.“Mr Alex Zoi, Service Technician. Explained all possible conytingincies and costs at the outset. He provided consider effort in moving plywood (hurricane preparations ) away to get access to the hot water heater, and he moved everything back in the exact manner (or better actually). he was a paragron of politeness and consideration, He presented useful scenarios for the future when we should consider replacement the unit with a larger one. Certainly food for though. He was cheerful, articulate, forthright, left the area in better shape than he found it Hee treated me with respect (I'm 85) and utmost courtesy. We are parents of five sons, so I can say with expertise that any father would be pround to have him for a son, and any customer would be luck to have him as a caller. and followed an admirable company policy. Mr. Alex Zoi is an outstanding representative of an outstanding firm ”    text copied to clipboard...

Carol Ann Weckesser

a year ago

Adrian was a complete professional. Gave us all the valid options, and explained them well. Went above and beyond to fix it right. Would definitely recommend Rotor Rooter to anyone.

Lynn Stratton

7 years ago

Today was my third time over a couple of years having a technician from Roto-Rooter come out, and I've been impressed every time with the professionalism and know-how of every person I've interacted with. The service is excellent, and the problem is fixed and stays fixed. I don't mind paying a bit more for quality, and Roto-Rooter is definitely quality service. Thanks, folks, and I'll be calling you again the next time something needs to be done here.

Deborah Sweetin

4 weeks ago

Zach did a great job repairing our sewer line that was clogged by tree roots!

James Christiano

11 months ago

The guys were here all day and never stopped working. Job done correctly and took the time to explain every step. Very satisfied.

Perchell Jackson

3 years ago

Although it took all day (10a call... 3p appointment...arrive around 6p) for them to reach me in an emergency the professionalism was top of the line. The workmanship was great. Thanks Thomas!

Jennifer Van Dame

a year ago

Our outdoor faucet rusted out and started spurting water everywhere on a Sunday. We had to shut off water to the entire house to make it stop. Roto-Rooter came out within a few hours, and made the repair same day. They were friendly and professional. And they didn't charge extra for coming out on the weekend! I highly recommend them for any plumbing issue!

Jo Deck

a month ago

Good experience. The repair person checked all of my lines and all of the places where water comes in and goes out in my house. He said he found no issues and even looked at the fact that my washer has trouble draining. He was unable to fix the washer, but I appreciated the fact that he took the time to look at it. I will definitely use them again in the future and highly recommend this company.

Joshua Bush

a year ago

Ariol did a great job replacing my garbage disposal and clearing my kitchen sink clog. He was friendly and efficient. Appreciate the great work

James Jones

2 years ago

Andrew and Brian did an amazing job. Very professional and dedicated to resolving my issue from beginning to end. Will be using them again for any other repairs if needed.

Maureen Hilderbrand

4 years ago

Setting up an appointment online was a breeze. They called ahead of time as stated. Technician who came out was Keli he explained what he was going to do. I signed the estimate, he got right to work. Finished it up in no time. Everything works perfectly fine. Very pleased with the service will use again if we need it.

Kevin Koudela

3 years ago

Great job. Steve was in, found the leak, got it repaired, and patched the slab for flooring. Cleaned up and was very professional. Asked for a 15 minute call ahead and he called me on the way.

Amanda Douglas

4 years ago

Miguel R. (Tech 3631) was great. They responded the same day I made the call and sent different teams out to do their part that same night. Miguel walked me through the entire repair process and cleaned up after the job was completed.

Paul Paone

a year ago

Cody showed up within the time frame given. He was very well versed and explained the work that was required to fix the problem. He took a look under the sink and immediately knew and showed me what he was going to do. I'm very impressed with roto rooter. I never met any techs other than Cody, if the rest of their techs are as capable as him, you can't go wrong. Debra was great when I initially called and set me up without nonsense. I've had bad experiences with other contractors, however roto rooter did exactly what they said, arrived when they said they would Cody,, you're the man. God willing I dont need a plumber in the future, if I do I want Cody to do the job for me. Thank you Cody and roto rooter. Have an awesome day.

alton van fleet

a year ago

Elvis was a very knowledgeable, professional and polite technician. He took the time to explain details prior to service and cleaned up all messes afterward.

Angela Ellis

7 months ago

I've used Roto-Rooter a few times now and they are the nicest and most professional plumbers. Special shout out to Glen Cjapi who is amazing and I will be forever requesting him from now on.

Steve Mauk

a year ago

Roto Rooter really redeemed themselves, we had a technician come out and didn't have the best experience.Chuck and Joe came out and really addressed the issues, figured out the problem, and came up with a quick and affordable solution.Joe kept in constant contact with me throughout the entire fix, letting me know exactly what was happening, he really went above and beyond with customer service and making me feel at ease. Super friendly, knowledgeable, and just a great asset any company would be lucky to have. I learned more about plumbing in the day they we're here than I ever expected to learn in my life.I highly recommend Roto Rooter, and especially Chuck and Joe for any of your needs.Thank you!Jeremy Dolan

Roto-Rooter Plumbing & Water Cleanup