Modern Plumbing and Backflow

The technician initially diagnosed that the unit needed to be replaced but found that the existing could be repaired. Thanks!

The technicians came repaired the broken underground pipe but did not clean the space completely there is dust everywhere and it is still not clean it is very hard for us to clean as I am a heart patient it was very unprofessional I will not recommend

They were very helpful. We needed a new garbage disposal and they put one in the same day. Very professional and answered all our questions.

Called for appointment and came out in a few days evaluated the problem made suggestions and fixed it

They installed the gas line extension so we can now enjoy our natural gas bbq.

The technician called me a week after initial contact. Made an appointment and he forgot, so made another appointment. The technician was supposed to email me estimate and I had to contact him that I have not received. He apologized and sent to me two days later.

Andy was quick to get here and to work. He was very respectful and let me know everything he was doing so there would be no surprises. Would recommend!

Tom and Gerry were awesome

The company is one of Duke Energy‘s appointed vendors. I had a conflict with my scheduled time and the company was very flexible in helping me to meet my schedule. Andrew was punctual, courteous, efficient, helpful and knowledgeable. I was in a bit of a crunch for time and he was able to complete the task of replacing parts within 15 minutes. I am extremely satisfied with the service.

Terrible owner Jamie most unprofessional person I have every dealt with. Wouldn't use them if only plumbing company in NC

I have edited this review due to the help and customer service I received from the owner. I will hopefully get my problem resolved with further assistance.

Modern Plumbing and Backflow was quick to respond and the technician was very friendly and courteous. Andrew did the work quickly and he did a great job. Thank you.

STAY AWAY-- I had to use this company because my home warranty assigned them. bait and switch with the work order . Did not complete the work on the work order. They instead decided to do what they wanted to do which was outside the warranty and charge me with unauthorized work. This is their M.O. according to the many complaints they had as Triangle plumbing and back-flow... they changed their name but considering the same behavior is going on they did not change the personnel in the office and field. Now they are Modern plumbing and back flow and the complaints and reviews are still the same. The owner Jamie is very rude going through the reviews now i see that her office has been doing some name calling and being rude when being ask about charges that were not apart of the work order to be done. I will not and forever look into companies before being assigned by the home warranty . I would suggest find another company. Even the unauthorized work is completed in poor fashion . Looks terrible now i still have the issues and have to get someone to fix what they refused to do .

Modern Plumbing repaired a leak today in a bathroom and we were very pleased with the professionalism of the representative, Michael. He was very careful in the repair with no damage to the cabinet and floor. He took his time to ensure that the job was done well. I will call Modern Plumbing again based on the excellent service we received today.

In my opinion, the professionalism from Modern Plumbing and Backflow, as well as its owner was completely lacking!After coming to my home to diagnose a problem involving a shower, we received a quote that indicated a modification was needed. When we called in to get an explanation, Jaime, who indicated that she is the owner of the company, was VERY unprofessional in her tone and the handling of my questions. She refused to explain the quote and refused to fully hear the questions that I was asking. She kept interrupting me as I was trying to ask a question and gain clarification, and then when I told her that she was not allowing me to answer her questions, she refused to complete the work as requested.Certainly, good customer service involves allowing customers to get clarification on quotes, especially when they exceed hundreds of dollars.It is my opinion that this company and its owner are very unprofessional and I am happy to find a more reputable and professional plumber to work with.

I am a 74 year old widow and I was so very happy with everything they did for me.

I had a fabulous experience with Modern Plumbing this week. Winston was my technician and he could not have been any nicer. He was professional and efficient and replaced by rusted out disposal in 45 minutes! I was back at work in an hour. Thank you Winston!

The technicians quickly diagnosed and fixed the problem

The tech was very nice. The kids kept getting in his way when he was going in and out of the house and he didnt mine one bit.

I hired them to help me replace all three of the toilets in my home. I provided the units as we were running on a tight budget and they preferred to work with different brands/products than we were interested. They provided me with a flat fee pricing per toilet. They were on time and their plumber was extremely courteous and professional. They swapped them all out in the time frame I was originally given and carried out the old units to the curb where they were picked up by the city. One of the toilets had a slight problem where the water was seeping from the tank into the bowl, causing it to waste water. And as soon as I called them they had the same plumber back out as quickly as they could and now all three are running great. I couldn't be more pleased with their service.

Excellent work, excellent customer service!

The plumber found the problem and fixed it within 5 minutes. He took the time to show me what happened and how to remedy any future occurrences. He was professional and personable, and I would recommend this company to anyone who needs plumbing services. Thank you Modern Plumbing!

I would definitely recommend modern plumbing to anyone looking for a residential or commercial plumbing needs. The staff and employees are family knowledgeable and professional.

Sadly, Modern Plumbing stood us up 2 days in a row, citing emergencies promising to come the next day, then the NEXT day. Well, what was not an emergency on Thursday WAS an emergency by Sunday. In the end Tim the plumber DID come out @ 3PM on Sunday and resolved our issue w/i 1 hour.I can highly recommend Tim, super nice and efficient, not sure what to say about Modern Plumbing though.

Hey if you need a top notch plumbing tech, I recommend you call Dennis Rhoton at Triange Plumbing & Backflow! He's your man!

This company came to my home to look at a water line issue for my refrigerator for a home warranty call. The warranty did not cover. This place sent me a quote for $ 782.00 to install a water line in a crawl space. $500 for labor and $216 for parts. Really!!! Lowes carries a DIY for $20. Avg. is $150.00 for job. Got a local plumber for $160.00. RIPE-OFF.

The team was very courteous knowledgeable and PROFESSIONAL.. The receptionist was very nice and PROFESSIONAL.. We are very SATISFIED with this company..

A few months back I had to use them through HMS warranty. The management is rude. She hung up on me several times and kept yelling on the phone. I couldn't even talk. It took them approx 4 weeks to replace my hot water pump. That was such an inconvenience. They made appointments but never showed up after i took the whole day off from work and then made more appointments like from 12pm to 6pm and was still late. Apparently they even installed the pump wrong because i had to get someone else to come fix it..... the water wasnt getting hot enough 😐. This is the worst company to hire.

Customer Service Comment: If you want to be treated like you are in inconvenience, then by all means call this company. Their phone operators sigh and make it seem like you are interrupting their day by calling with a question. Execuse me for needing plumbing work done. I though I was in the south, where is the southern charm everyone brags about? They pay you to be there, at a minimum try and fake a sense of respect for the customers. Thanks.

Great customer service on the phone, friendly plumbers, repairs done quickly. Highly recommend!

This company is shady and if you have a home warranty, they will try to get money from you and the home warranty both. I had never had to pay more than my service fee for any repairs before, but they were going to charge me $1300 to replace my hot water heater. Who knows what they were going to charge the home warranty company. When I pressed a bit on this, they indicated that there were things that weren't covered by the home warranty. And while that may be true, I really didn't think there would be $1300 worth of additional charges. I ended up calling a local plumber with really good reviews who came out the next morning and told me he could do the job later that day for a total of $1400 -- and that's without any warranty! So I told him to go ahead and do it. I then let my warranty company know since the issue was fixed and they actually sent me a check for a good portion of that. I can't remember how much they paid, but I want to say it was between $700 and $800 they sent me, which means it ended up costing me about $600 instead of $1300!I had also asked this company about upgrading my unit and they said I had a 40 gallon tank and that to go to a 50 gallon tank would be an extra $625, with some of that being inspection fees and such for the different size tank. Well, it turns out I already had a 50 gallon tank, and when I went back and looked at their estimate they even took a picture of the plate that showed it was a 50 gallon tank! That would have been an expensive mistake that would have raised my total cost to nearly $2000! I guess over $2000 if you throw in my $75 service fee. If you get assigned this company by your warranty company, I would recommend you request a different service provider.

Excellent, courteous service. I would recommend them to my friends. Very professional, do a great job.

He saw the problem immediately and fixed in just over 15 minutes. Very friendly also.

Water heater was not getting power so I had to call back for someone from wiring.

Very quick in replacing water heater. Brian went over the specifics of the new unit and how it will outperform the old. I was Surprised at how fast the water heater was switched out. 45 minutes total time.

The service was very professional and did a good job

Very knowledgeable and honest. The office even called to give some recommendations for safety, FYI information, and other valuable info.

Horrible customer service. Way over charged for what they did plus they were not upfront about cost for repairs. Management was extremely rude when I called to question the bill. She is marking my file because she said they would never come back here. The tech was very nice but the company is not very nice to their customers

Cindy was very professional, quick, knowledgeable and did the job very proficiency. Came out the same day within a couple hours!!! Highly recommend.

Excellent service. Plumber was early and worked steadily to replace a section of 3 inch drain pipe with a 16 inch long split. He took the time to clean up after as well.

The single star is for Tim, who was the first technician sent out to fix what we thought was a clog but HUNDREDS of dollars later found out was a break in the main sewer line. Tim was absolutely wonderful, professional, and as helpful as he could be. After all was said and done and after multiple trips by technicians who were not Tim, they diagnosed the line break but gave no further information as to location, depth, size of said break, and offered no view of the camera work they completed. They left me with no ability to adequately use the water in my home along with an absurd estimate that included use of a large excavator to tear up my yard and was literally TWICE what I ended up having to spend to get the line break repaired by another, more reputable, local company who made sure to do as little damage to my yard as possible. I trusted these folks because my warranty company contracted with them, but now I'm left questioning the legitimacy of the warranty company as well after this very disappointing experience.

The team at Modern Plumbing installed a new water heater for us. They did a good job, but a few weeks after the installation, I noticed water leaking from the vent boot on the roof. I called to inform them of this issue. They sent a tech out and he surveyed the situation and took pictures. He said the office would be in touch with me within a few days. I had to reach out to them to find out how they would fix the issue. They would not take responsibility or ownership of the problem. Their tech was the one that re positioned the vent pipe that caused the holes in the roof boot. I now have to pay for a roofer to fix the issue they created. Very disappointed.

I have enough hot water to shower AND wash my hair at the same time. Really hot shower and a plentiful time to enjoy it.

Technicians arrived on-time and diagnosed the problem quickly and performed the necessary repairs without delay. I was very satisfied with the entire repair service experience.

JJ wss very quick and efficient. He explained everything in an easy to understand and professional manner. Grateful that they were able to get my water back on quickly.

They ordered the wrong part 2 times. Had to come out 3 times and still can't get it right. Had to call because they forgot about my service after the first appointment..Update: office staff called and threatened to file a defamation lawsuit for untrue claim. Not sure how any of this is untrue because this is what happened and I have proof of communication. They also said that they wouldn't be servicing me any longer. Great customer service!They also said the review has been up for several months even though I only posted this last week. Screenshot for proof. Don't let them bully you with their scare tactic.Again, the techs were great. I wish the office staff were better. Overall, not a pleasant experience.

This company was great to do business with. Nick was professional and completed the job quickly. I would recommend them.

Well first off the person that came out was incredibly polite and had great customer service skills. Tim was excellent.
I called Internet today to ask a question and I spoke to Kelly and she was simply amazing. They both provided outstanding customer service..Doug

On time and quick, quality work!

Worst company to ever Deal with. (Beware take your business somewhere else) Jamie the lady who answers the phones is rude very unprofessional and is by far one of the worst human beings ever. She talks over the customer doesn't seem to care gives false information to the warranty company. I would never recommend this company!!!!!!!!

Friendly, professional, and efficient! Just what the doctor ordered for a leak issue that has been ongoing. Thank you 🙏🏼

David is a pro. Showed up on time and far exceeded expectations. Shower is better than ever and it was a very clean job.

Santos was great and fast!!

Excellent customer service. A real person answers the phone, is knowledgeable and responsive.

The initial team was prompt and they explained the process thoroughly . I was able to use cold water until the final installation was made.The second team, which included the owner, was very knowledgeable and helpful. Smooth operation.

They add additional charges to the job that the home warranty doesn't cover. In my two dealing with modern backflow and plumbing, I had to pay $214 for a new sump pump and $522 for a new water heater. The insurance covered the cost of the pump and heater, but did not cover the additional inflated costs to bring up to code. Not to mention the $75 service fee. The home warranty from American home shield is a rip-off to say the least. They must have some agreement so that both warranty company and Modern plumbing come out ahead okay, but the consumer pays the most. Will not be renewing warranty or ever using this plumbing company again. What a shame that this is how the home warranty process works.

Tim came out to help us with a hot water heater. He was very professional and knowledgeable. He kept a clean workspace and did quick high quality work. Awesome job!

This business is so bad that they cannot even get their own phone number corrected. I keep getting phone calls for them and I have contacted their company about looking into this and they expect me to tell their customers who call me at 3 am for plumbing issues what their number is. Looking at these reviews I just hang up on people and that is the nicest thing I could do for these people is to let them think I work for this company. This is a personal home phone and this company is terrible so I hope if my hanging up on one customer makes them go elsewhere, I have saved someone from misery!

We had a leak that severely damaged a major portion of our wooden floor. The company sent Andy right away (on Christmas Eve!). Andy did a very thorough check on 5 potential sources of the leak in the house and then validated the problem by checking around the house and in the crawl space under the house. He identified the culprit and determined how to prevent further damage and then worked with us on next steps. Thanks Andy—you saved our Christmas!

I never advise any body to call thembecause i got a very small hole on my gas line pipe in my pantry and i call them to come and fix iti got a appointment of them for 4 days after my callthey came after 4 days by a big vanand first of all they got 100$ dollarsand they cut my dry walland could not fix it and leftand they took dry wall piece and when i called them to bring it back they told me i have to pay 100 $ again to they bring it back !!!!!!!!!!!when i call their customer service they did not care about that !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tim came through on time, aftet calling ahead with eta. He assessed the situation quickly, promptly corrected both issues in 2 bathrooms in less than an hour. Outstanding

Great service and in time .

My water heater sprung a major leak last night and flooded the side room that it's in. I put in an emergency claim with my Home Warranty Company and this morning a technician showed up at 9:00 am. He looked at every possible problem and fixed what needed to be fixed by 11:00. My hot water is back and running. Kai Long was very courteous and knowledgble. He explained every step he was taking as he went along. What a professional! I will definitely be calling them again for any plumbing problems I have that aren't covered under my warranty.

Modern plumbing fixed my kitchen faucet and I could not ask for better service! The tech was very experienced and really explained what he was doing. I appreciate a company with customer service as well. The office was quick to act and help get a tech out. I will call them in the future.

We’ve used modern backflow and plumbing several times now and had great service each time. Would strongly recommend.

Just used their service. The attitude and service was awesome. I will be their customer from now on because of Andrew. He was awesome

Like everyone else, my Home Warranty sent us Modern Plumbing. At first, I was impressed. The quote was great, we got a second opinion and they said they couldn’t beat Moderns quote. We had them fix our lift pump for the basement (not covered by Home Warranty).After they dug up the yard, the quote went up $700 mysteriously. That wasn’t even the worse part!They cleaned out all our plumbing pipes, commenting on how they were full of baby wipes (from the previous owners). A couple hours after the job, my dogs were covered in what I thought was mud. After investing, the ‘mud’ the dogs were playing in was THE WASTE FROM THE CLEAN OUT (baby wipes and all).Needless to say, we are contacting DHEC in the morning!

They where professional and efficient thanks so much

Great experience from start to finish. Quick appointment scheduling and arrived when they said they would. Andy did excellent work.

Very professional and did quality work.

DO NOT USE! Modern plumbing came out to do an estimate through our home warranty, spent less than 10 minutes looking at the issue and claimed it wasn't covered under our warranty on a technicality. When asked for a quote from them, I was personally told they would get us a quote in a day or two. TWO WEEKS later, we still had no quote. We finally got one after reaching out for them to come back out to look at the leak again since they did a poor job the first time. Thankfully my husband was able to patch the leak while we now look for a different plumber. What a waste of a service fee for them to come out, do a poor job assessing the leak, and then not get back to us until we reached out again. I do not recommend.Updated to add: Modern Plumbing gave us a quote of over $900 for this simple pipe replacement. We had it completed by a personally vetted company for less than $300. Another reason to beware of this company!

We had a plumber out to repair our running toilet. Job was completed correctly and quickly.

Repaired water heater

Excellent service! Professional and experienced workers, I would definitely call this company again!

Could npt do complete work requiŕed?

Thank you to Modern Plumbing!! Our repair was done in no time!! The technician was polite, communicated clearly and professional!!

Professional and courteous from when I reached to schedule through when the service provider arrived. Identified the problem and handled the repair quickly.

Excellent work!! Highly recommend!!! These guys really strive to make the customers happy!

Used them for a home warranty repair. Appointment was very quick and they showed up on time and claimed they fixed the problem. They never tested it so when I did, the leak was still there. I requested them to come back out and fix at which time they said the home warranty company would not cover the repair. They quoted several hundred dollars more than what I ended up paying to have it done by another company.

Very quick response. Repair tech was on time, very professional & courteous. Have used them for irrigation back flow & always does a great job. Will definitely use again!

To often we focus on service that that is not performed properly which is what I received with my first experience with Modern Plumbing. I would like to commend the second person that was sent to perform my job. His name is Luke Winston and he was really great. From the time he introduced himself to the end of the job he was always courteous and explained things along the way. I had a leak under my kitchen sink and he not only fixed the leak for the strainer basket but detected two other leaks in that same area. After completing the job and testing, he explained everything he had done in depth. He is one of the best servicemen I've ever had.

Very nice and helpful. Great honest people.

Rude plumber. Only cared about getting his check. Left a mess after job was complete.

Awesome service great customer service

Company came out to inspect a major plumbing problem after being called by Home Warrenty. Took 3 days for company to come out, plumbers completely missed the problem, meanwhile made inappropriate bowel jokes (about my family) and then when they came back out later that day to actually find our problem, said that our home inspector should have seen the issue. Would never use this company. Their estimate was hugely expensive and so our warranty denied us.

Was referred to Modern Plumbing by my homeowner ins. co. for kitchen faucet & line plumbing problems. Modern Plumbing (Nick L., I think) came out & fixed the faucet line problem correctly & discovered another problem, a worn out shut off valve. Had to get ins. co. authorization for that 2nd segment of work but Nick indicated that he would try to get the cost for 2nd part of the job combined with the 1st part for cost savings. Another Modern Plumbing plumber (Nick #2) came out and finished the 2nd part, in a competent and prompt fashion, and they kept their promise re lower cost. Prompt, courteous, reasonably priced service in both cases. Altogether outstanding service!

My family was assigned this plumbing company by our home warranty provider (First American) to replace a leaking water heater. The techs that came to the house were fine and competent, but the supervisor in their office that I had to deal with was so incompetent and rude that my overall experience was extremely poor.To provide more details, our water heater was in the attic, which has a small door with a folding wooden staircase attached to it. The first tech who came out to inspect the leak said that we may need to remove the attic door frame (trim) and staircase to lift the new water heater into the attic, but he didn't seem certain that we would absolutely need to remove it (the door with frame was 20.5 wide and the new heater was 20 wide). Besides, this company did not have a carpenter or handyman who could remove the trim & stairs, so I'd have had to arrange a separate professional for that. When I later called the office about this, the lady who picked up the phone recommended not to remove the trim & stairs for now, and that they could reschedule the appointment if the new water heater did not fit through on the day of install. So I left the attic door as it was. The replacement was scheduled 3 days after the initial tech visit, and everything seemed to be set, but somehow our file ended up with one of the supervisors in the office. The interaction that followed with this supervisor the day before install was one of the worst customer service experiences I've had. She started claiming that we needed to remove the door trim & stairs, and that we would need to pay $150 rescheduling fee if the water heater didn't fit through the door on the day of install. We hadn't had the water heater for 4 really cold days at this point, and we had 2 infants and 3 adult guests, so I offered to take a chance and pay the rescheduling fee if needed. Then she immediately changed her mind and started insisting that we absolutely needed to remove the trim and stairs, and started threatening in an extremely rude tone that she would put our installation appointment on hold if we didn't. She also claimed that the replacement water heater was 300lb, which I later found out to be highly exaggerated (water heaters weigh about 200lb). It seemed as though she was simply trying to block the replacement for no reason, or perhaps she had overbooked her staff and was trying to give our appointment to someone else (it was a really cold week December, one of the busiest times for plumbers). I felt forced to give in to her demands at this point since this was an emergency situation for my family. I then scrambled to find a carpenter in 24hrs, and was quoted up to $1000 by some carpenters given the short notice. I was able to get a carpenter finally and the water heater was replaced the next day. What an ordeal!I see that many other reviews here have commented very negatively on the office staff of this company, especially a particular supervisor/manager, so my experience is not an isolated one. I recommend that you stay away from this company and find a alternative plumber for your needs.

Very very professional

We worked with them through our home warranty company. We had an emergency situation where we couldn’t use any water. They were on-site within a few hours and provided friendly, quality service. Resolved the problem and even learned a thing or two about plumbing. Jeff was great. Definitely recommend.

This company was dispatched through my home warranty. I had drains backing up and the problem was escalating with every flush. With due diligence, Matt discovered the problem was with a septic tank that I didn't know the property had. Matt referred me to a company that he knows to be as thorough as he. Bottom line, all of my drains were optimal before the close of business.

**If you have been threatened by this business, please read**We have worked with technicians with the company for the past year as they were a provider through our Old Republic home warranty. The technicians are incredibly respectful, timely, and kind.We were told by their technicians that our inverters needed to be repaired which was outside our home warranty so we paid out of pocket half a grand to fix. After the work was complete, we noticed a leak and had two different technicians come today. They told us that the issue was NOT the inverter, in fact it was the shower valve. The technician advised me to call their corporate office to get a refund for the work done on the inverter and set up an appointment to fix the REAL issue.Upon calling, the supervisor (who was a woman, please search Supervisor in these reviews to show others who had the same experience) threatened to call the police on us for asking to resolve the issue. They then hung up on us and refused to have a civil conversation and hung up on us again. They made it seem as though I was threatening them but I was cool, calm, and collected - it was clear upon researching reviews that this SUPERVISOR does this to all customers.Since this experience, I have filed a case with the Better Business Bureau, tweeted at Old Republic, and have written this review. I am considering calling the police to report fraud and harrassment. Please follow this reivew if you have also been acosted by this business, this is unacceptable behavior by the SUPERVISOR, not technicians, and customers should not be treated this way.

Terrible customer service. Called them out through the Warranty company to fix the supply line to my dishwasher. I was told by the technician it would be an easy fix and he would be back later on in the afternoon with the part and to repair the problem. After no one came or contacted me I tried several times to contact the technician including texting him per what their voicemail said to do. No response! I called the next morning to see what was going on and Katy in customer service?? told me they couldn't schedule anything until Monday and when I asked why nobody contacted me or could come out today (Friday) I was told that the technician that came out originally was off and they don't work on the weekends in a very condescending tone. Needless to say I cancelled my appt. and called Roto-Rooter who came out within an hour and fixed it for the same price without the poor attitude. Steer clear of this company.

We have used Modern Plumbing twice and both times they show up when promised and they get the job done right.

I had an emergency plumbing issue today, which is a Sunday. Andrew came out to my home. Andrew professional and very polite. He seemed to be very concerned about my issue and told me he would do anything he can, to get the issue fixed today..I have not experienced this kind of customer service in a long time. As well, Jamie in the office took my multiple calls, on a Sunday and tried her best to help as well. If you need an emergence plumber, please call Modern Plumbing and Backflow

It was about 3:30 PM on 3/31 when I realized my aging water heater was not working. Went to check the pilot, which was out and would not re-ignite. I called in a claim through my coverage with Duke and it was promptly approved. They provided the name of Modern Plumbing as the supplier to handle the repair/replacement. However, by this point it was just after 5. In desperation to have hot water I found their number and called. They had already closed for the day, but had an option for emergency after hours. I selected it expecting a voicemail that would likely not be checked until next day. To my delight Jamie picked up immediately and began assisting me. There was not a team available to do it that night, but she walked me through collecting all the information they would need. Also, she answered various somewhat related plumbing questions as well. I submitted it to her via text and she opened the case for me that evening. The next morning I got a call from Jeff who had my replacement water heater and was arriving shortly. I had not drained the 50 gallon tank for them, located outside in a water hut, in advance so that was the only part that took any time. They were courteous in answering questions and even went so far as to help me adjust my house pressure valve. My water was hot within about an hour and has been great since. I highly recommend this business and had an excellent experience with them.

In our experience, the Front Office Staff including a person calling herself Chrissy are unreliable, untruthful, unresponsive, rude and unprofessional. They can't keep an appointment and could not care less.Better off going elsewhere.They refused to allow me to voice my concerns to the General Manager or Office Manager. I guess they have a significant Covid Problem based on what Chrissy stated as to why they were short staffed.

We had a great experience with Modern Mechanical. A first class company that employs first class people! I would recommend anyone needing a repair or hot water heater replaced to use these great people!
Can’t thank you enough for getting us back up and running.

Very timely and very professional. I would highly recommend.

Evaluation of problem and is working out a solution.

It's been a long time since I've had a great experience with plumbing but Triangle Plumbing is a very caring and responsive company. They came right away after the first call and when the problem required another professional, the gave us an excellent recommendation for the referral. Troy, our plumber even called the next morning to check on us, gave us the reassurance that if we needed him he would come again and help until the other service could come out. I trust this company and ask for them when I call our home warranty company. I've used Triangle twice now and have never been disappointed.

He was very professional, prompt, and did an excellent job

They cleared my clog very quickly and informed me roots had been growing in my system for awhile with using a camera to show the break in my drain. The two guys that showed up were very friendly, would recommend.

They were very pleasant and they explain everything that they were doing. I am truly satisfied with the work that was done.

Very quick response and easy to work with!

The technician who came out was prompt, gave a good time estimate and was able to diagnose and fix the problem right away.

Horrible customer service by Jamie M! Horrible experience! Quotes are outrageous! It's amazing this place is still in business!

David was super helpful and polite. He told me everything he did before he did it! He came out in a holiday and was so friendly and professional!

Every experience with Modern Plumbing has been good, and today’s service was no exception. When I called needing emergency plumbing assistance, my call was promptly received and a technician was scheduled to come to my house the same day. Jerry was very competent and worked very diligently to replace my broken valves. I will call Modern Plumbing again in the future for my plumbing needs.

They were supposed to come later but arrived by 2:00

Aaron Roper was a true professional who was technically proficient he accessed and correct the problem in a timely manner. He was also a pleasure to work with.

Very professional and thorough. Responsive to our concerns and listened to us. Explained possible solutions and next steps to help us address issue

Great job repaired both bad heating elements.

I highly recommend them!! Always professional and completes work in a timely manner!

Thank you Modern Plumbing for the quick responsiveness and coordination to replace my water heater. The team was on time and very professional. Winston and Dave worked well together to ensure the heater was installed and in excellent working order prior to leaving. Great customer service!

He went above and beyond to get the job done....gratefully appreciated

Triangle Plumbing came to my house today to fix a disposal.Well, it was not my disposal but the switch that controls the disposal. The plumber said he would contact my warranty company and have an electrician come out to fix it. But, I want to compliment the pumber, unfortunately I did not catch his name but he was extremely, polite and pfofessional. If I had or have another plumbing problem it would be Triangle Plumbing I would have my warranty company call again.

Used these fools for some Home Warrenty plumbing issues. In their two visits they told me vastly different things, so I brought another gentleman over from BASS PLUMBING and he was able to fix the problem in around 30 min and WAS ABLE TO GUESS THAT IT WAS MODERN PLUMBING that came out before him. My advice is call Bass first and skip the trouble.Durham, NC

Great, showed up on time, fixed the leak.
That's what I asked for.

Technician was very knowledgeable and professional.

Santos the plumber arrived on time diagnosed the issues with the sinks and took care of the problems in a timely manner. Professional, friendly and thorough. Definitely will use this company again.👍

Worst company I ever dealt with. My home insurance company sent them to my house. They gave me an appointment to come and said they would be done before 11am. They never called me and didn't come at the arranged time. When I complained they called me a lier and were extremely disrespectful on the phone. I will not be dealing with this company ever again and you shouldn't either.

Technicians were professional and easy to work with (based on an initial visit). Office personnel was unprofessional and not willing to work with customer. Very unimpressed with customer service. Would not recommend based on the service from the office (I cannot comment on the technical work since I would never use them based on the difficulty of getting information)

My warranty company chose them to fix both garbage disposal & water heater leak.Their technician came & claimed that he fixed the problem but just a couple of hours later we ran into the exact problem again ( actually the leak got worse) then I had to call them to get it fixed & while trying to expedite the appointment the owner said that I am rude, inconsiderate & refused to do the refund & when my wife called her , the owner yelled at her & hung up the phone.Great advice: never to call this company for any service. It will just get worse.

*********** STAY AWAY FROM THIS COMPANY ***********If you have a home warranty stay clear of this company. They will charge the warranty company, but still charge you several hundreds of dollars under the guise of bringing up to code. They did nothing to bring my unit up to code. They added an expansion tank, nothing more. Rip off

Great service!

Great service

We received really good customer service from Modern Plumbing. Water issue the other day and right that day they came to help us. Thank you and keep up the good work!

I work with 23rd Group and use Modern Plumbing due to their fare estimates and quick response.

Very Honest, Professional, and Highly Skilled. I highly recommend using Modern Plumbing and Backflow. I operate a business and they come to my aid anytime I ever need them. Call them today!

Home Warranty company selected this company to come repair a broken water line and toilet leak and I couldn't be happier. Great customer service began from minute one as customer service rep on phone was attentive and understanding of severity of issue (had no water in house due to water leak). She expedited my case on the schedule and kept me informed of scheduled appointment. Things only got better from there. Our technician, Cindy, showed up early, expertly diagnosed the issue, and made the repairs in a professional, quality and timely way. Less than an hour later, we had water, a fixed water line and a perfectly working toilet. I couldn't have been more impressed with Cindy's craftmanship. I would recommend Cindy and the team at Modern Plumbing and Backflow for any needed work!!!

They were on time and provided excellent service. Patrick is very professional and did an excellent job. I have no problem recommending Modern Plumbing and Backflow. Billy Williams

Patrick came in, quickly assessed the status of the garbage disposal, then replaced it all while sharing great conversation. Excellent! Would definitely contact them again.

There are plenty other plumbers to hire, skip this one. They do not return phone calls, threaten lawsuits, are just not great business people, etc. Also be wary of the reviews as a lot of them look to be relatives of the business, especially the 5 star reviews.

I needed to have my backflow tested in my townhome. I heard about Modern Plumbing and backflow from my neighbor. Wendy in the office was very friendly and helpful. David the tech was professional, friendly and efficient. I would recommend them to anyone that needs plumbing work or backflow testing!

The technicians were nice but, they came the first time because I thought there was something wrong with my water heater and they said they checked it out and it was fine, but I had a leak in a pipe in the adjacent wall. They fixed the leak but left the pilot off on my water heater. Less than 2 months later my water heater began leaking water from a large rusted out hole in the side and I had to get a new one. How they could’ve missed this just 2 months earlier when they “thoroughly checked it out” is beyond me. They replaced the old water heater in good time and it was a very cold, rainy day so I don’t blame them for not doing a perfect job of sweeping up debris when they were done. The supervisor or whoever the woman I spoke on the phone with, would not admit to any responsibility for any issues like the pilot light or the missing of my rusted out, 16 year old water heater. She was very difficult to deal with.

I have the water heater warranty through Duke Energy. My water heater went out in 2/28/20. Called Duke who promptly called Modern our to repair. Due to the fact my water heater was the original in my house that was built in 1995 they could not put it back under my house in crawlSpace because new ones are bigger. So had to order an Aqua Hut and run new lines outside the house. I had no hot water for 2 full weeks and the customer service was awful due to themNot reaching out to me as Duke has promised they would. I hate to give bad reviews because I feel the people working for this company are not at fault but someone dropped the ball on this. I boiled water for 2 weeks to take baths and do dishes. I don’t recommend them. I got my hot water on 3/13/20. The guys who came out to fix it were excellent as well as all the ladies on the phone calls.

I really enjoyed the professional and courteous service that I received today.

Great job!

I DO NOT recommend this company. I was assigned to Modern Plumbing through my Warranty company. The first plumber they sent out was inexperienced and made my issue (which was very minor) WORSE leaving me without the use of my guest bathroom for a week. Once the 2nd (more experienced) plumber came out the following week, they stated they would have to replace the entire fixture for $500. Keep in mind my bathroom was in working order BEFORE they came out...and now it is completely unable to be used FORCING me to make repairs. On top of that...the team was EXTREMELY rude in their communication and refused to take any responsibility for their errors. Proceed with Caution...

I’m sorry I ever began working with this company. Over the past two years, after repeated unsuccessful visits, all I have are a pile of bills and a stinky drain in my kitchen. I work out of my home, and at their last visit, he poured a toxic chemical down the drain that smelled so awful clients left my house. I called him back fifteen minutes after he left. My sink was filling up with black muck, and the smell was unbearable. He finally returned my call and told me he couldn’t come back that day. They told me the price to fix my problem and said they would not deduct the cost of the guy’s first unsuccessful visit.I’ve since had another company come look at it, and this is what they found (see pic). I wish I’d never started with Modern Plumbing. Beware.

Modern Plumbing was sent out by our home warranty company to fix a pipe that was loose. The tech looked at it and said he needed approval to cut into the drywall to brace the pipe and we would hear something in a few days. We heard nothing!!! Had to call home warranty a few times for them to reach out ans finally Modern Plumbing LIED AND SABOTAGED THE CLAIM saying we were missing parts!!! Totally not true, we have the broken brace. They did offer eventually to come back out for almost $400 when the part was $82 at Lowes. We just did the job ourselves. STAY AWAY FROM THIS DISHONEST AND UNETHICAL COMPANY!!!

Everyone I spoke with including the scheduler and technician were extremely helpful and friendly. They were on time and did the work quickly. Highly recommend.

They educated me , they were professional, showed interest in my situation. I will recommend this company more specifically the guys that did the service

Warranty company referred us to them a couple months ago for an issue. It was a pain to get an appointment scheduled. When the plumber finally came out he didn't know what was causing a leak in the ceiling. After opening up the ceiling in our kitchen he still wasn't positive and told us to call back if it starts leaking a lot again. Someone else (also from triangle plumbing) came out a week later and decided it was probably coming from the washer pipes. He cut the hot water pipe in the ceiling of the kitchen without checking the flow of the water or even checking if the water was turned off to the house and water blew all over our kitchen and dining room. He left it like that and said he would come back after we moved our washer because he wouldn't do it or help me do it. We tried to call them to come back out multiple times and never got a response. Jamie is not easy to deal with either. Eventually we just decided to forget about going through the warranty company (because of triangle plumbing) and pay for everything ourselves. We called Cary Plumbing and they identified and fixed the issue in 30 minutes as well as reconnecting the pipe that triangle plumbing cut. The plumber from Cary Plumbing was shocked at the work that was done previously. The cost for the repair was far less than any quotes from triangle.

Cindy was very professional and knowledgeable.

My landlord was being a total slumlord so I needed a water heater replacement. The front office and Jamie took control of my repair and sent a tech out to make an assessment of the problem. Their supervisor JJ explained my problem and had tech take proper measurements and got me water after no water for 3 weeks. Awesome company that does things by the code and I highly recommend them.

Showed up in masks and gloves. Courteous and professional. Thank you!

Great customer service

Our technician was Jeff/ #44. Jeff was on time, diagnosed the problem immediately and had it fixed within 30 minutes-amazing! We had problems with banging pipes for two weeks and were losing our minds and then Jeff with Modern Plumbing showed up. Jeff is very knowledgeable, professional and has a very pleasant disposition. He is an outstanding representative of his company! Thank you!

Modern was called through our home warranty company. Andrew just finished up at our house. We had a leak in our tub drain. It was fixed quickly and efficiently. Andrew was kind and honest. He was very knowledgeable! We will be requesting Modern again for our future plumbing needs!

After reading some of the other reviews, I was nervous to have Modern Plumbing come out to our house after our warranty company assigned them to us. I even called the warranty company to see if we could switch! Andrew came out to our house and couldn't have been nicer or more thorough. He diagnosed the problem, which took a lot of searching. It ended up being an issue with our shower door- something he could not replace. However, he gave us instructions on what would need to be done to remedy the problem. He even came back a few minutes after leaving to remind us not to use the shower until the problem is fixed. I am relieved with how well the visit went, and felt compelled to write this review as a warranty customer. I didn't feel like customer service suffered at all because we had the home warranty, and would feel confident calling Modern Plumbing again should the need arise.

Nick was very professional and extremely helpful. JOB WELL DONE!!!Found problem later (~45 days after install) with faucet plunger from original installation. Owner would not send someone to investigate without additional service charge. Disappointed in response.

Great service, very professional, friendly staff will use again and highly recommend.

This is the worst plumbing company to use. First impressions are very important in business and you would think that winning a customer over is important. These people came to our house and assured us that they would not touch it unless it was covered by our warranty and if it was, that they would charge the deductible and be done. They came and put two 10x10 holes in the ceiling just to caulk a drain pipe. They even used one of my tools because they were unprepared and then proceeded to charge the $100 for about $20 worth of work. Not only did they not get a go ahead from the warranty company, but they left the holes in the ceiling, did not contact back to let us know what was going on with fixing what they messed up, and didn't even submit the work order to the warranty company. After over a week of working with the warranty company and having us call them, they denied that they made a mistake and tried to laugh at us and said that we had nothing to argue with them in court. They are unprofessional and irresponsible. I don't suggest that anyone use this company and don't understand how they are even on the list to be used by the warranty company. They should be shut down.

The service member sent out to assist us was great. Very friendly, very professional, and explained how to maintain and take care of the surrounding parts to a new home owner. I appreciated the time he took to help me understand everything!

Cindy( not sure if name) was very polite and professional . Was to install Our garage disposal but after doing so realized it was old and leaking so put in a new one. Was very grateful that she took time to do this. Cleaned up after herself and made sure the new garbage disposal worked. Very pleased with her service. Recommend her for your needs. Thank you

We had a leak under our kitchen sink, and Modern Plumbing was able to identify where the leak was and replace the disposal. I was able to schedule an appointment within 48 hours, and the technician Winston was very polite and professional. He even taught me a few things about the leak. Would recommend and use them again.

I have no complaints. Very professional and genuinely good people.
Excellent work!

The service technicians were courteous, attentive and very professional. I have used this company in the past to service my aging home and have no complaints. Modern Plumbing is my go to for my plumbing needs! THANKS GUYS!

We scheduled a fix from our Home Warranty Or America. The front office and boots on the ground were prompt and frank. It was interesting to hear from an expert how far off our plumbing is from industry standards. Good to know moving forward on our projects or if we sell the house.

Our repairman, Matt even called us afterwards to follow-up. Excellent service.

The plumber who came out was very knowledgeable, friendly, and informative. He was also able to find the leak very quickly and diagnosed the problem. However, I only gave three stars because the problem requires them to come back so it hasn't been fixed yet.

Great experience! The guy that came out explained everything well and was friendly and competent.

Service was prompt and friendly. Highly recommend.

Do not let this place fix anything of yours. There technicians do not provide you with accurate information, unprofessional, and a rip off with AHS.

Jessica helped set up my appointment. She was kind and courteous, which was not the case from my previous plumbing company. Dennis came out to my house to investigate and actually went in my crawl space (unlike the previous plumber) to check it out. Though the warranty company would not cover his repairs, he was thorough, polite, and had common sense. I will be using this company for any future plumbing issues. Thanks guys!

Thinking we'd be able to use our home warranty, we had a service call scheduled with Modern Plumbing and Backflow. Dennis and Thomas came out to examine our shower leak 6 days after the initial claim was made to our home warranty company. They took less than 5 minutes to examine the tub/shower and only stayed longer because I asked multiple questions. After finding out our warranty doesn't cover caulking (which was determined to be the necessary fix), I called MPB to ask for an estimated cost of the project. Initially, the lady on the phone was trying to answer my questions but then I was transferred to someone higher up and she told me a large range for price estimates even while looking at the very specific pictures Dennis took. She told me they don't even want to come do this job and a tube of caulk costs $3 so I can just do it myself - quite rudely. After I thanked her for her time, she proceeded to hang up on me. Unfortunately they work with our warranty and we had/have no say in working with them inside of the home warranty contract. We'll not be using them for any additional fixes outside of the warranty after this phone conversation.

Super quick!

Quick service 24/7! Reasonable prices, and professional results.One time, on budget - responded to a water main break, and really saved the day (well, it was the middle of the night!). Got our broken systems running again.Thanks!

Shady business practices. Modern Plumbing, tried to stretch 2 warranty claims out of 1 issue; but refused to resolve the issues independently... Lead to them losing my business. Would suggest not using this company.

Our tech Andrew was amazing! Very patient, answered all of our questions and gave us advice to prevent future issues. He did not make the job feel rushed and took time to double check that everything was working well before he left! Would definitely request for future issues should we have any.

Our water heater was acting up, and we have company coming next week for Christmas. This was a pretty urgent issue since no hot water = a bunch of smelly disgusting family members all packed into one house for a week. I contacted our home warranty company over the weekend, and got a phone call on Monday morning from Modern Plumbing, who set up an appointment for the following day (today). Andy called me at noon to let me know they would be arriving within 45 minutes. He and Tom quickly diagnosed our problem, and he then clearly explained the procedure and costs to my husband and me.Within 2 hours they had finished all the repairs. No smelly family for us next week! These two guys provided amazing service and were a pleasure to work with. Thank you Modern Plumbing, and specifically Andy and Tom!

Friendly people. Hard working. Problem solved. What more could one ask for?

Had a small leak from a toilet and wasn’t sure where it was coming from. They got me on the schedule promptly, and were able to fully resolve the issue. On time, super professional, and thorough. Absolutely saving their number in my phone.

I have just moved into this rental where the cold water pressure at the faucet was very low. Modern Plumbing was called and arrived on time and were very professional. They took pictures and showed me the sediment built up and where they flushed the line. It works perfectly now! Highly recommend!

I pay for a service through Duke Energy and they hired this business. They were very kind and informative. It only took an hour if that.

Andrew was the tech that came to my home today and he was great! He was very friendly and knowledgeable. He fixed the problem with my sink and explained the issue so that I understood.

Was on time, did a very good job and made sure everything was working properly before he left.

We had a crack in our garbage disposal. Technician was on time, very helpful and replaced disposal with a new one.

The service man was on time and very professional. He answered all my questions. I was very impressed.

We have the water heater service plan through Duke Energy and when we called about our water heater quickly running out of hot water, they had Modern Plumbing and Backflow contact us. I saw some bad reviews online and was a little concerned. Cindy called us on her way to the house, arrived on time, and couldn’t have been any more professional and thorough in the explanation of the problem she found and the repairs that were done. Our water heater is working perfectly again.

Dealt with Modern Plumbing through my Home Warranty Company... their response time and availability to their customers was good when I had questions about the work I needed done on my water heater. I was skeptical about the out of pocket costs that they provided, so I contacted a different company and they got a new water heater installed at my house in less than 24 hours of initial contact at $400 less than Modern Plumbing quoted me. They told me by law I was required to make modifications to my vent system. Wasn’t the case with the other company. If you have to work with this company through your warranty, i would HIGHLY recommend looking elsewhere as I saved significant money in doing so.

Good advice, reasonable price, everything was done fast.

Andy was very professional, knew exactly the problem and within no time resolved it, two thumbs up!! Thanks.

The City of Raleigh requires a backflow test on irrigation systems. Being new to the area, I wasn't sure what this entailed. I reached out to Modern Plumbing and Backflow. They sent Jerry the same day, he called in advanced, let me know the process, and then they took care of the paperwork with the city. Easy peasy. Jerry was also very helping on breaking down another issue that I asked about and offered insight as to the best strategy to deal with the issue. Thanks!

Modern plumbing came to my house to look at my hot water heater and proceeded to cut the water lines without telling us because they said it was leaking.
Then wanted to charge us $2000 to replace it.

Technician Matt was awesome. Originally I liked this company however they failed to complete the job and sabataged my claim with home warranty co so that the claim was sure to be denied. All that was needed was a new toilet flange however they submitted to ins that modifications were needed to septic pipe costing an additional 309.00.. had another company come in today that completed job for 95 00 and said that Moderns assessment was wrong. Felt like I had been strongly misled by Modern in favor of pleasing warranty company. Buyer beware

Matt found the leak area quickly. Home warranty would not allow him to fix until the next day. He took the time to cover his shoes and was very conscientious about the clean up. Would have him back for any plumbing needs.

Brian was awesome when replacing my water heater.

Cindy and the folks at Modern Plumbing did an excellent job diagnosing/repairing a bathtub plumbing leak and communicating with my home warranty company in the process. Will definitely reach out to them for future projects.

Scam. This guy is in bed with the warranty companies (HSA). If you are unfortunate enough to get referred to this company by a warranty company you are in for a ride. I had a hot water heater fail shortly after moving into a new home. Triangle came out and sent the warranty company a ridiculously inflated quote. $918 dollars in none covered charges for a hot water heater that cost around $450. I never could get a formal quote from Triangle after repeated attempts. The office staff will agree and send you nothing. I finally received an informal quote from the home warranty company itself and had two other plumbers come out to provide an estimate. I had both of them review the quote they provided. They were trying to charge $175 for an expansion tank that they get for $35, parts that were not required that I already had, Installation Modifications, and the list goes on. One of the plumbers who came out to provide another quote was very aware of this guys shady business practices. Bottom line. If referred to this company, request a plumber of your choosing, or better a cash payout. You will not get much out of the warranty company. Be warned, they inflate all other prices and then quote little for the actual hot water heater and labor, but it is the path of least resistance.

We called Sunday noon for emergency backup on toilets, shower and tub. We reached Jamie on the phone. She was very informative about weekend rates and that it would be late afternoon. Andrew came to fix the stopped up pipes, checking house to street first, then using several ‘snake heads’ to find blockage from toilet (He removed toilet first). He stayed late, until clog released. Whew! So grateful. Andrew was very skilled, smart, and courteous. This is our (new to the area) go-to plumbing company. Thank you.

Very knowledgeable fix the problem with no effort clean respectful would use again even if it wasn’t with the home warranty company

Company was assigned to me via First American. My first contact with them was a VM left after hours that they were reaching out but technically close and not to call back. Finally got an appointment schedule (afternoon 12-5, would call in advance). Afternoon completely wasted. No plumber, no call to even notify a schedule change. Requested FA reassigned to different contractor. I understand it is a difficult time, but its a difficult time for consumers too. I appreciate the very wasted work day!

Sent to me through my home warranty provider to assess slow drains throughout my home. Technician spent the entire appointment addressing one slow drain in the bathroom. When he finished, I asked him lots of questions and he assured me that all my drains would be working... BUT he failed to test them all himself. I should have checked myself, because once he left, I realized that the kitchen and shower were not fixed at all, still draining just as slowly as before. I contacted the company and was told there are no warranties on their services, and that with my old plumbing, the technician could only make a temporary fix. I understand that temporary doesn't mean forever, but he literally did not fix all of the drains... So that's not temporary. That's incomplete! I tried contacting customer service multiple times, and eventually ended up on a 30 minute conference call with the supervisor / owner, my technician and others who did not identify themselves, as they tried to work out the problem. I found it unprofessional to include a client on a call like that. They were also patronizing in their explanation of my old home's system, and dismissive of my questions. In the end, the supervisor hung up on me without addressing my primary concern - why did the technician assure me he did a temporary fix on all my slow drains, when that was not true? I would not recommend this company because I found their work and statements to be deceptive, and overall my experience was a waste of $$ and time

I work in customer service so I know when it is bad. Just like one person has responded I heard the SIGH. How UNPROFESSIONAL! I will update you on the service tomorrow afternoon,, stay tuned!!!

The technician Cham arrived on time he came in he checked out my issues and resolve everything and was very courteous

If you need a plumber request Jeff. He is professional and courteous and knows what he is doing. Modern plumbing is very easy to work with.

The technician was very knowledgeable and professional. He was prompt, polite and worked with excellence. Definitely would recommend.

Jay from Modern Plumbing and Backflow serviced our garbage disposal unit and we were taken aback by his knowledge, customer service, and how polite he was. We are extremely pleased with his work! We would recommend this company, especially Jay as a technician, to our family and friends.

I called my Home Warranty company who then referred me to this company to get my water heater fixed. It’s a water heater and should be a high priority. I was told that I could call this vendor with my claim number to schedule a technician which I’ve been able to do in the past and the vendor assisted immediately. I did but they refused to schedule a technician because they hadn’t received the claim. I again, get on the phone with home warranty who get on a call with them. I still could not get an appointment scheduled. I called this Modern Plumbing back later and even though Kelly initially told me she could get a technician out on Saturday, it changed to Monday. I proceeded to complain about the poor service and said I will be posting their poor service on social media. I was transferred to supervisor who told me that they will press charges if I do so. This is the level of service you can expect from this company. I already have a scheduled technician with a different company less than an hour later.

The technician came same day and was right on time. Extremely nice and professional. I will definitely use Modern for future needs!

Price was very high. Assessor quoted scope of work that did not occur. Said they would run a new power from breaker box to unit. That did not happen. They installed a junction box and ran a short line from an existing line and charged $535 for less than an hour’s work. It was a gouge and a rip off. When questioned about the charge the supervisor was rude.

This plumbing company is the best we have dealt with. They were actually on time and did a great job. They did fixed everything and explained just what they were doing and helped us by letting us know what to do for preventative care and maintenance.

Fantastic job. Explained what needed to be done and what was done. Also showed me preventative maintenance.

I don’t have any trouble with the service I received the person was very professional and very knowledgeable about his work.

Made repairs as requested.

Got an appointment the day after I called. Replaced my garbage disposal unit in 15 mins. Service was friendly and knowledgable. Would definitely recommend!

Plumber came to my house to unclog my toilet, used the snake and further lodged in the foreign object. The object was stuck even more and could not be removed. He simply said whole toilet needed to be replaced and did not work further to help remove object from toilet. BUT, he DID collect his nice service fee!!! WOW! There are many other plumbers and even non-plumbers that can get objects out of toilets without making the situation worse or dooming a 2-year-old toilet for replacement! What a waste of money and laziness on the plumbers part!

Fantastic customer service with knowledgeable and friendly techs in the field. I HIGHLY recommend this company! They will take care of you!

Great

These guys are amazing! Being a New Yorker who relocated to Raleigh, I decided to give them a shot. They are amazing folks, the owner is honest and trustworthy - not out to take you for a ride like so many of their competitors. They replaced a hot water heater for me and did an amazing job. It's like I have this awesome modern plumbing system in an old house. The price beat the competition and there is no one else I would trust to do my plumbing.

I called them with my problem on Saturday, they called me back promptly on Monday morning and set an appointment for Tuesday. The service technician called me and arrived on the front end of my allotted appointment window. He was very courteous and knowledgeable.

Worst company ever! Our pipes blew and the psi at our house was at 120, when it should be between 50-80. We have insurance thru First American Home Warranty. It took modern plumbing 2 days to even come out. When a technition finally came out they looked all around our house then charged us $65 without finding the valve or fixing the problem only to tell us we have a pressure issue. DO NOT USE THIS COMPANY!

The techs who came, David and Nick, were OUTSTANDING in every way. They were on time, efficient, professional, courteous, considerate, respectful, knowledgeable, quick and timely. It couldn't have been better service! And when we asked questions, they answered us directly and provided good information. Anyone reading this review might wonder, I know, but mine was a real situation, and I am so very happy with the job they did. Thank you, Modern Plumbing, for obviously being so very selective regarding the talented technicians you choose to hire!

The plumber that came was very professional and educated us on what we need to do regarding maintaining our new garbage disposal to alleviate future issues. She was very knowledge and got everything replaced, done and cleaned up in a timely manner.

The technicians were friendly, fast and professional.

Jerry and Greg came on time and did a great job, I will recommend them to anyone..

Jeff was very helpful and took the time to explain the issue and fixed the shower.

The people at Triangle Plumbing & Backflow are very rude. My home warranty company chose this company to replace my water heater. They came back and said that there were uncovered charges amounting to over $1000. After consulting a second plumber, this is a ripoff. When confronted about these outrageous costs, they said that this happens frequently and to just request a cash payout from the warranty company and hire someone else because they are not going to change their prices. They know they are overpriced and DO NOT CARE! They do not care about their customers, they just care about money. Stay away at all costs!

This company is pretty unreasonable and has no issue with allowing you to know they only care about the money (which is overpriced comparatively). The so-called supervisor was condescending and frankly rude. There are a lot of options out there and I would stay clear of this one. Seems like they should not be reps for the home warranty companies as they love to blame their own greed and lack of professionalism on the warranty companies.

Great work and ran down the problem through persistent troubleshooting.

This company is horrible. It took two visits to fix the issue I was having. The first plumber was arrogant and lazy. He was told that was not the issue but did not listen. It took another plumber to come out. They are overpriced and did not do any repair. He told us what we had to do to fix the issue. Then when i tried to redolvebl the issue with then they was of no help. I had to go to the BBB where now they are stating lies. I do not recommend them to anyone.

My entire experience was awesome. Nick and Dave were fantastic. They were polite and did an amazing job. Thank you !!

Wonderful service and fast and friendly. Would recommend

Staff are very friendly and professional. Very satisfied with their work. Left everything neat and tidy.

Jerry was awesome! He was very kind and helpful and worked hard to make sure he figured out a solution to our problem.

Use at your OWN RISK!Had to use this company for Home Warranty leaking tub. First visit, they said tub gasket needed replace and needed to order stopper.Second visit to fix gasket, different team said that the plumbing entire plumbing needed to be replaced ($499.99 value). Home warranty denied.In doing so, Modern Plumbing took out my tub drain pieces and will not return. They said it's their word against mine.Home Warranty allowed second plumbing opinion. Another Plumbing company came out said plumbing fine, just need gasket replaced. Had to not only order new gasket but entire tub drain kit since Modern Plumbing will not return.The overall experience with them has been horrible from customer service, recommending unnecessary work, and finally stealing my hardware. YUCK!

FINAL WORD: They gave an outrageous estimate to repair. $700 above what the home warranty would cover. I got a second opinion and sure enough they were way overpriced, I received the new water tank, added an expansion tank and had everything put up to code all for $300.00 less then they estimated. Bad service, unprofessional and overpriced. My opinion... STAY AWAY!!!FOLLOW UP:: After complaining to my warranty company they did return later that day to diagnose my water heater problem. They have improved their service and while I increasing their rating I am still waiting to see how thing proceed from here.ORIGINAL:Appointment from 10-12. Tech showed up early and left. I attempted to call tech at 10:04 and 10:10 a few mere minutes after appoint time no answer. Left message. Finally get thru to tech at 10:38 he tells me he has moved on and will have to reschedule Wife took off work to be home for appointment. Called office, rude, blamed it all on me despite our being there at scheduled time. Will not use again, would not recommend to others.

Santos was super efficient! He did a great job troubleshooting and got the job done quickly. I definitely will use Modern plumbing again!

On Monday I discovered a major leak in the intake line to my water heater. I did the best I could with what I had available and called Duke Energy. They recommended Modern Plumbing and Backflow as the company they partner with for water heater installation & maintenance. I contacted Modern and after explaining my situation was given an appointment the next day between 12 and 5.When Greg, the plumber, called at 3ish to say he was on his way I couldn't have been more pleased. But I was. Greg listened patiently as I blurted out my story and immediately began the work of replacing pipe and valves. Less than an hour later, he was done and on his way to the next in need.From start to finish this was the most professional, responsive service company I've dealt with in ages. Greg was without equal when it comes to the care with which he did this job and the kind patience he displayed in dealing with me; I've seen none better. So, here's thanks to Modern and many thanks to Greg. You are my heroes. Thank you.

Service was great but customer service is horrible I was without hot water for days and had to contact them back to schedule the appointment ! I was told one price on the phone when tech arrived it was more ! I was told he would arrive 12 to 5 which he was there around 11 so I had to get someone to meet him!

There were two men who wore masks. They called first and were on time on time and very friendly and efficient. I will call this company again if a need arises.

AWFUL COMPANY! STAY AWAY! Where is the negative star rating?....That is what I would rate this company. Home Warranty Of America contracting this company to look at our tankless water heater, they came out and the guy states he has never seen or worked on one...GREAT! Then he spend a hour on the phone with the manufactors tech support, 2nd GREAT. They send back the fact is mine due to lack of maintenance. what a joke! The lady in the office, call her the superior is a pissed off none customer service, know it all that was wrong in 3 ways. She had a disrespectful attitude the whole time and never once offered help only roadblocks to resolve the issues. DO NOT use them! So many other choices that care not know it all office ladies that have no clue. Clueless. AWFUL COMPANY! STAY AWAY!

On time, professional, and good at what they do.

Had dealings with 3 plumbers over 2 days and their office. All were very professional, answered questions, safety and had on their mask. Would recommend to anyone

Professional and quick response !

These guys are super! We called them because we were having issues with another company. Super nice folks on the phone and super nice technicians!

I had a problem with my garbage disposal. He showed up on time, figured out the problem and got right to it! I'm very satisfied 😊

Excellent repair service!PromptRepairman was professional, efficient, friendly, helpful and provided excellent customer service!He is represents and promotes the company extremely well!Would call and recommend this company for all service!

I was impressed with Modern Plumbing from my first call with them. They came out and thoroughly accessed and diagnosed our situation. We have a very large pressure tank that died. It was a special order, and had to be shipped/delivered. They also called several companies to find us the most affordable, quality option and ended up saving us a lot of money compared to other companies that had provided a quote.The staff knew that we were without water in the meantime and kept us on the schedule each morning in case the tank arrived early. When it came in, they were at the house and installing it at first thing in the morning. We have water. With strong pressure. And we are very happy with the experience.

The technician that came out is absolutely amazing very friendly and knowledgeable.

Modern Plumbing was excellent! They came out and fixed my plumbing problem quickly and efficiently! They were very professional and friendly! I would recommend them to anyone!

Plumbers kept at things until they were fixed just right .

Awesome guys. Really. After a very quick and accurate diagnosis; they got the work done, on time, when they said they would. Will use them every time I need.

Both men were here when they said. Called ahead. We’re professional, careful thorough and efficient. Cleaned up after themselves.

I request them every time I need a plumber. They are great!

I appreciated the knowledge and professionalism of the repairman

Came and installed new water heater. Technicians were knowledgeable and professional.

Cindy was awesome! Professional and Very nice , she was very helpful! She arrived on time and listened to our concerns and was ready to assist!! Thanks for the tips cindy!!

Sept 2022, leaks: I found a leak in the stop behind the refrigerator, and while I was at it figured I'd get them to look at the kitchen faucet which I thought might be leaking. They came right out, replaced the stop, and explained that they found leaks in the kitchen faucet at several points and would have to just replace the whole faucet. Turns out they had a faucet right there in the truck that would work perfectly, so they replaced that as well. They did a perfect job, kept me well informed the whole time, and their charge was reasonable. No problem whatsoever since.April 2021, water heater: I am so glad I called Modern Plumbing about my ancient water heater. I called them on a Monday. They sent someone out Tuesday to assess the situation. The plumber was very professional and knew exactly what he was doing, and also had a great sense of humor. I received an incredibly reasonable estimate in email Wednesday, and responded with questions. The supervisor who drew up the quote called me back immediately and answered all my questions to my satisfaction. She had a great sense of humor as well. On Thursday I emailed back and accepted the offer, and on Friday we had a new water heater. This job that we had been dreading and avoiding for years, for fear of a long drawn out very expensive process, turned out to take less than a week from beginning to end and cost much less than we expected, and was a very high quality job to boot. I am amazed.

Great customer service and work they did was excellent.

Had a plumber come out and we used our home warranty who referred them to us. We paid for the charge. My husband wanted to talk with me before cutting holes in the walls and the plumber stated we will not be charged for another trip with in 30’days to come out to do the work. The guy also stated there is a leak but he can’t find out exactly where it is at. So he was going to cut every where until he found it. So my husband wanted to make sure it was ok to do so.We have them on camera in our home and he clearly said that. That if we called back with in 30 days and said we will NOT charge you for another call out to do the work we will just charge you for the work done.We called back in 2 days to schedule for them to do the work. It took them 3 days to return our call to tell us they are going to charge out another $125 fee. I said no because we were not told that. That lady said “ I am the owner and he DID NOT SAY AND I AM TELLING YOU NO”I responded well how about this “we will never use you guys again. And I will make sure to review you” She said I was Threatening her and the callIs recorded and hung up. In no way was I threatening or mean. I said he did not say that and I have it videoed from my home security cameras.This company is extremely rude. The owner and careless and ultimately non professional. DO NOT USE THIS COMPANY. They tell you miss information, like to add charges and refuse to help in any situation. If I can give them no stars I will

We had our warranty company send out this company to find and repair a leak. The technician of rived said we had a stopped up drain field I needed to call a company to pump off our septic tank. The technician was here for about three minutes never came inside and look for the leak and the source that caused the overflow in the drainfield. After I had the septic tank pumped off I called them back to see if they wanted to send him back out here to detect a leak to keep the sewer from filling back up again. At which time they informed me that I would have to pay two service fees along with a bill for $165 that my warranty company was already going to pay. The lady informed me that a leaking toilet cannot cause a septic to overflow. OK I said then she told me I knew nothing about plumbing. I agreed and said that’s why I have a home warranty and why they set a plumber out here. I’m sorry to say that I will not be able to use this company any longer due to the fact that they are very unprofessional.I would not recommend anyone to use this company if they want a professional company and a job well done seems like they just want to pass the buck.

They showed up promptly after getting the work order and Called before they arrived with their ETA.The worker was courteous, pleasant and worked quickly to identify what was required and performed the repairs.

Fast and professional service!

Very good and friendly folks

I have no complaints about the technician, he was very nice. The problem is with a woman named Jamie, who I believe is the owner. My faucet has a leak and the technician said I was covered by home warranty to get it replaced, however, Jamie stated that there was more work to be done then I was told and what was written on the paper the technician created and that I would not be covered. After a while of trying to figure out the issue with home warranty, she became increasingly unprofessional, threatened to sue me for leaving a bad review, and hung up the phone. Good service but terrible management. I also paid the technician for a job he has not completed yet.

Triangle Plumbing came out the same day and fixed my garbage disposal. Jamie and the office crew really made this happen quickly. Thanks so much to an excellent plumber and the fast service. My dinner guest had not idea I had a clogged sink hours before. I really appreciate the prompt service.

Disappointed you couldn't get to us quickly and they had to get another plumber. The people I spoke to were very polite and I appreciate that. Tks, Martha Willis Please disregard my message. I was upset the day I posted the review. They tried real hard to get my problem solved. Tks , Martha Willis

The service person was awesome!

Jeff was amazing!! He had a pipe clog that definitely had a mind of its own. The project did not prove to be typical but Jeff gave me security that he was there to solve the problem!! Thank you Jeff and Modern Plumbing!!!

Cindy was absolutely wonderful. She is very professional and very patient. Very satisfied with Modern Plumbing and Back Flow in general. Prompt, courteous, and very helpful.

I have been a Realtor for 25 years, so have used a lot of contractors. I was very impressed with Modern Plumbing and Backflow, particularly the service I received from Andy, one of their plumbers. He was very thorough, meticulous in his work, explained what he was doing, and found some potential problems which I wasn't aware of, and took care of them as well. From my first call to them, to Andy calling me prior to his arrival to let me know he was on his way, I had a great experience with Modern Plumbing and Backflow, and will recommend them to all of my clients.

Serviceman are great, office staff extremely rude. Told different stories, as well.

Modern Plumbing did a wonderful job. They really stand by their service. Everyone from the office to the workers in the field are professional.

Absolutely wonderful and professional crew

Be Careful. Shady billing, Horrible customer service, and Highly unprofessional. I asked for an itemized breakdown of my bill, which is a completely normal ask within the services industry. Immediately the phone representative became agitated and did not want to provide the itemization. She responded with, you are being charged for parts, repair, and our warranty. I again politely asked her for a break down of the charges, to include how much was for parts and how much was for labor (again, this is a standard ask). She huffed and puffed on the phone and then transferred me to another person. It seemed a little weird but I passed it off as she was having a bad day and thought maybe I'd have better luck with the next person. To my dismay the manager was more rude, confrontational, and unprofessional than the call rep. When she finally gave me a break down of the costs, I politely advised her that the numbers she provided did not equal the final bill that I would be charged. Instead of explaining the difference in costs, her EXACT response was, when you go to the grocery store to purchase milk, you don't ask for an itemized bill on the cost of the milk, do you?... To say the least, I was floored by the dimwitted analogy, the lack of respect to a paying customer, and the fact it seemed she was attempting to hide charges for which I was to be billed. And to top it off, they said I was the one being rude. WOW! Please be aware of this company, there seems to be shady dealings on customer billing and the staff is unprofessional from reps to manager. I highly recommend you go somewhere else for your plumbing needs! Good luck in your search.

Jerry and Greg were on time, very professional and pleasant, and were quiet and efficient so I could work from home while they repaired my toilet. They fully explained what they were doing and made sure there were no leaks. Would definitely use again.

Replaced the lid Regulator with a new one within the time frame allocated. Great job Andy

Cindy was a great technician! Our garbage disposal needed to be replaced and she was super informative, skilled, and fast! Would recommend to anyone in need of plumbing.

Pressure valve tank had to be replaced that was attached to the water heater. Plumber replaced it and secured it to the wall instead of letting it hang off the water heater. But later water was gushing out of the hose bib. So another plumber came back and replaced the hose bib. The repairs were done in a short amount of time but the cost was a bit too much for me. But I'm satisfied that everything is fixed and hope nothing else comes up in the near future.

Excellent job

Referred to them from our warranty company. Paid them 75 dollars to come look at a leak in our master shower. Plumber told us pipe had corrosion and it would be covered by our warranty no problem. Then the warranty company denied our claim because the plumber told them we caused the leak by excessively pulling on the shower head and abusing the pipe! When we called the plumbers back to ask about this they were very rude and basically said its not our problem your warranty denied you so pay us to fix it or go fly a kite! Right before the holidays when we are having company and businesses are shutting down for Christmas! SCAM ARTISTS!!!!!

Repair Technician was responsive, knowledgeable and friendly! Excellent job!

The plumbers where awesome. So as the service tech.that came out to see the problem. Thank so much for you alls help. God bless you all.

Nick was great! Called ahead, very professional and personable and fixed everything quickly! Always love Modern Plumbing!!

I would not recommend them they came out on a Home warranty to tell me that the Hose Frost free anti-siphon outdoor faucet had split due to Freezing. Not covered under the Sears Home warranty. So they quote me $285.00 to replace it wow. It cost me $60.00 for a quote this was my deductible for the Home warranty. The Home Depot price for the faucet $28.99 I replaced it using the wonderful SharkBite 3/4 in. Brass Push-to-Connect Coupling cost $8.42. My labor ½ hour total cost $40.12 in parts from Home Depot….If you have deep pockets they are for you

Misdiagnosed my toilet leak as improper install so that my home warranty wouldn't cover it. Then offered to fix the problem for $400 (in addition to the $100 I spent for the (mis)diagnosis). Had someone else come in the next day and do the job for less than $100 (including parts). Waste of money on this company. Will never use them or recommend them in the future.

If its Friday the 13th, your water heater will leak. Actually the leak started on Thursday, and Modern Plumbing managed to get someone out the same day to drain the unit. They then sent two men out the very next day to replace the worn-out unit. These two got my unit installed in a very short time and didn't make a mess. Brian was incredibly helpful. He patiently walked me through all the steps to take if ever I needed to safely and efficiently drain the water heater - although this unit will probably never leak in my lifetime! And the valve work was artistic! The warranties were explained to me as well. Kudos! Thanks, guys!

Jeff was a real good guy they diagnose the problem and presented the plan to our home warranty company unfortunately the Home Warranty company denied our claim never buy a home warranty they are the biggest rip-offs I'm only giving modern plumbing one-star because they did not clear our sewer line which was approved by the home Warranty company otherwise they did a good job

After a water heater disaster Andy got everything put back together right and was very helpful in recommending a PRV valve. Had him out a second time to install it and he was very thorough. Affordable too.

Charged $100 for 2 minute diagnosis. And refused to do the simple repair. A good lesson to never use modern plumbing again.

Brian and Adrian were very professional and knowledgeable. Great customer service.

Quick response, did the job right the first time.

Excellent customer service!

i was very impressed with nick.he did a job well done

The Man that did my Work, was just a Fine Young Pumber. Your Company should be Proud to have him as one of your Workers he is a Winner,and thank you for sending him to my repair my problem. Have a BLESSED DAY!!.

JJ was great came here and fixed the problem, and even solved a long term issue

Provided with the hourly rate over the phone, ended up paying a lot more, very unprofessional would never use this company again nor recommend to anyone!

I’ve done many General Contract projects over the years and I’ve worked with many different plumbing contractors and I must say that I highly recommend Modern Plumbing.They recently made time in their busy schedule to take of my tankless water heater, problem, Nick was excellent to work with!

It is impossible to explain all the reasons why you should NOT use Modern Plumbing and Backflow.I called to have 2 plumbing issues resolved and 2 technicians arrived. The first issue was the bathroom faucet which they spent an hour and a half analyzing and determining that the piece needed had to be ordered. They then took 5 minutes to analyze a hose bib needed to be replaced on an outside connection. They advised me of the amount and then proceeded to complete the work. Which took about half hour. All the time explaining what was happening. Total time approximately 2 hrs. Very cordial. When I called the office to get a breakdown of the amount I was told that they did not charge for the travel time to my house !!!! So I should be happy about that. I was also accused of making the representative uncomfortable about asking questions about the bill and that the technician suddenly didn't want to come back to my home because he felt uncomfortable . Then the representative hung up on me. Are they nuts. How do these people stay in business. Perhaps they don't want to be called out for over billing. Did they spend unneeded time on the faucet to pad the bill and don't want to own up to it. Maybe. Perhaps Modern plumbing makes this a practice. Shame on them.These people are scam artists. DO NOT use them for any reason. A consumer asking questions about a bill is standard, why should they feel uncomfortable. Their customer service is the worst.

Repair man as come out 3 times in 1 week. Water heater still not heating. Have not had hot water for a shower since April 24. today is April 29.

Modern plumbing has outstanding customer service. From the first call to the tech that came to do some repairs. Our tech Winston was extremely professional and helpfully explained what the issues were and each step he planned to take to fix it. He even gave friendly advice on items that were not part of the service call. I will be using Modern plumbing for all my plumbing needs and will be suggesting them to my neighbors and friends.

Jerry and Lukas were understanding and helpful. We have been with out hot water for days and they came as soon as they were sent for & quickly fixed the heater despite all the struggles to get it out and in a small area. They even explained how to use and what to do leaving us with no questions unanswered! Really appreciate them. GREAT DUO!

This is about our third time using this company’s services. They have been consistently professional, friendly and knowledgeable. We have always been satisfied with the service and would highly recommend them to others.

Wouldn't schedule an appointment after 4 pm when I get out of work, so we had to settle on Saturday. Got a convenient 6 hour window to expect the plumber, 6 hours came and went, no call no show. When I called, Jamie confirmed that the appointment was for that day ( Saturday) and someone should have called. When I still wanted them to come Saturday night or Sunday morning they expected to charge me the emergency service call rate. UPDATE: Sunday morning: the plumber, and Jamie are calling my fiancé insisting that her appointment was originally for Sunday and that is why no one came or called on Saturday.(clearly motivated by this review, Because 12 hours prior a Sunday call would have been a much higher emergency rate) When I called to ask why they would tell us two different things Jamie got very defensive, cut me off and said I already explained to her the procedure, I don't have time to talk to you, I'll call you back. No Jamie, please don't!

Our repairman was great and did a great job in identifying and correcting the issue. They also noticed that our house was piped incorrectly with piping that is in a class action lawsuit. Saved us a lot of time and hassle in trying to find out what happened.

I would highly suggest using a different plumbing company. In the process of purchasing a new home, the inspection indicated that there was water leaking from one of the bathrooms under the house. WE had Modern come look at the problem and they said the leak was due to the bathtub faucet not having proper caulking. They applied caulk to the faucet and said if there continued to be issues, to call back. After a few months we discovered that the water pipe in the guest bathroom was pouring water under the house when it the shower was being used. Unfortunately we did not discover this until the guest bathtub and shower was used. When we called Modern to have them fix the problem they failed to see, they said it had been too long since they came out the first time and that they would not be coming to fix what they failed to see in the first place. They do not honor customer satisfaction. The men who came out in the first place were very friendly, however, they did not look at the pipes in the house and did not properly fix the issues. Because the guest bathroom is rarely used we did not discover the main issues and Modern would not come fix it when this was discover. We are very disappointed in Modern and would suggest seeking other professionals for your plumbing needs.

Excellent experience with the replacement of two residential gas hot water heaters. Nick & Fransisco did an excellent job and were extremely professional. Appreciate it guys! Highly recommended. M. Bruce Fields

Was able to come out the next day and fixed the problem quickly. This is maybe the 4th time we’ve used Modern Plumbing over the years and have always had a good experience.

Honest and professional. Love the details and photos of everything they fixed. Amazing

Jeff was very professional and solved the toilet leaking issue promptly.

Whoever the supervisor lady is needs a serious attitude adjustment. Had the pleasure of hearing her place blame on everyone except her and her staff. Recorded all the calls, which she will also tell you she's doing lol. You're a company, people are gonna want good service, which is not you. Steer very clear of modern plumbing. Modern must mean, create damage and threathen to sue. This is basically a good ol boy, fix it with duct tape type of company. Create damage and try to pin it on the customer. Thats pretty pathetic.

Tim came out and was efficient and fast. He quickly assessed the issue and the company was able to double check with my warranty to see if it was covered. While we hope we won't have other plumbing issues, we feel very comfortable calling Modern Plumbing should the need arise. Thanks!

I found that from the beginning the staff was very helpful, they walked me through each step necessary to get my water heater serviced. The service men knew what they were doing and quickly diagnosed and replaced my water heater. In less than a week the work was finished. 👍🏾

Brian arrived with trainee and completed a hot water heater installation in under 3 hours. Brian corrected and improved placement of the expansion tank with the new lines and fittings installed. He demonstrated and thoroughly explained the gas control and pilot light on the new modern hot water heater. I’m very satisfied and confident my new hot water heater was installed right and will last it’s expected life time.

After a significant runaround with my home warranty company, Modern Plumbing and Backflow stepped in and lifted the burden of the entire situation off my shoulders, handled everything quickly and professionally, and put me right at ease. I have a new hot water heater, and a new favorite plumbing contractor. Modern Plumbing and Backflow deserve the highest praise.

Excellent, professional service. From the initial phone call, all the way to the technician, Cindy, who came out and did the work, this company was outstanding and provided excellent quality work with no hassles and for a very reasonable price. I was referred to MPAB by a colleague after describing months of problems I had with two different plumbing companies, MPAB came through and made it look easy, they are the only company I’ll be calling from now on, glad I found them. Highest recommendation.

Fast and efficent

We had a pipe burst called them and they were there within two hours. Fixed our pipe and we are very happy.

I had them come to install a customer purchased whole-house water filtration system. The guys showed up when they said they would and got to work right way. They took pictures of their work, explained how everything worked, and labeled the filters so I would know which is which when replacement comes around. They gave me their estimated price up front before they started after assessing what would be needed and took the time answer a few questions. I appreciate good efficient work like that.

Modern plumbing diagnosed and replaced my water heater. They did as a contractor for local energy company and made the experience seamless! Everyone was friendly, ontime and responsive. So happy to have hot showers again.

Great experience !

The rating provided is 2 stars. I have used Modern Plumbing and Backflow several times before with good results. Unfortunately, this experience left me a dissatisfied customer. The original request was to (1) Remove and install a dishwasher (2) Remove and install washer valves (3) Repair master sink pop-up assembly (leak under master sink - piping connected to sink). First, it is important to communicate each team member was very professional, courteous, and responsive - the reason for the second star. The initial visit was for the quote - everything went well and paid a bit over $100 for the quote visit. The quote seemed reasonable (~$640 total) for the 3 tasks.The first visit to execute the three repairs took several hours, as expected. During the visit, there were issues with the dishwasher installation alignment and, with a stainless steel tub, there was bending that caused indentation in the tub and the dishwasher was forced into the position. The team member tried his best to get it aligned, in the end, it was out of alignment, which we agreed was not desirable, but could not be better.After the first visit, the incurred damage inside the dishwasher tub, coupled with the alignment issue presented a situation where the door would not close properly. Also, the master sink was still leaking substantially.Called Modern Plumbing. They were professional and courteous. Offered another visit.Second visit: Two team members came to the house to realign the dishwasher and install it correctly. They also worked on the master sink to fix the leak. The dishwasher was reinstalled and the door shut properly after this second visit. They also attempted to repair the leak under the master sink, however, it continued to leak.Called Modern Plumbing. Explained the master sink continued to leak underneath. They offered a third visit.Third visit: They arrived, still professional and courteous, wanting to fix the issue. They replaced the original replacement piece from the first visit underneath the sink. Tested it, and communicated no leaks. They left and the sink continued to leak underneath.Called Modern Plumbing. Explained it had been three visits and was still leaking. At this point, the customer expectation is to complete the job and provide return compensation to make things right.Fourth visit: The professional team member arrived and apologized for the situation. He then tightened all the piping and executed a thorough test for leak. There were no leaks.This concluded the three original repairs quoted four visits prior. We elected to choose Modern Plumbing to execute this job, and this was not done through insurance or a home warranty. I am partially agreeable to paying the full price for the dishwasher removal/installation (two visits) and fully agreeable paying the fully price for the washer valve replacement (one visit). However, after four visits for a specific repair, a refund for the specific job would be appropriate. The master sink repair was quoted at $166. As a previously loyal customer to Modern Plumbing, a refund for $166 should have been offered as compensation for this situation.I reiterate, the Modern Plumbing team conducted communications professionally, and the technicians were courteous and professional as well throughout each visit. I am disheartened and disappointed in the outcome of the situation.

Very professional and timely. Would definitely call them again.

Unbelievably bad. This company was forced on us by our home warranty. BEWARE. They lied to us and the home warranty company in order to get out of fixing their mistake. Here's the deal, we had a problem with our toilet/drain and called our home warranty who sent out these guys. Upon inspection the first plumber says it was toilet and we needed a replacement. They call and tell us it will be an extra $108 because the home warranty only pays for the toilet bowl and not the tank - what? Once our home warranty gets involved, they turnaround and say well the old tank still fits and you don't need a new one. So they come to install the new toilet, and guess what, the drain problem isn't fixed by the new toilet. The best part is the 2 plumbers knew that after trying to flush, whispered to each other, then tried to tell us alright, you are good to go. When we asked if the drain was fixed they said well it's supposed to be...then we flush it in front of them and surprise, it doesn't work. They act surprised and start to investigate. After a couple hours, they say that they need to schedule their drainage specialist. Days later, he comes and investigates with his assistant. They remove the brand new toilet and push a motorized rooter through, which apparently only pushed the clog further along so then they have to remove another toilet in another bathroom to try to reach the clog from a closer location. This doesn't fix it, actually makes another toilet unusable and they probably need to adjust the pipes under the house so after many hours they say that they need to submit the claim to our home warranty but in the meantime they will bring the stronger rooter machine to hopefully move the clog in the next few days. After hearing nothing from them after 4 days, we call since we now have 2 toilets that aren't draining properly. After a couple hours on the phone back and forth with the plumbers and the home warranty, it turns out the home warranty doesn't cover the removal of a toilet to remedy a drain issue and now the plumbers are denying that they ever removed the toilets and refuse to come fix their mistake. Awesome! I get that somebody on their side didn't read the fine print of the home warranty contract BUT we went from having one broken toilet to two broken toilets because of them. And they don't even have the class to try to own up and fix their mistake. Terrible business and really crappy human beings.

They diagnosed and worked with my home warranty company to provide a cost effective and timely solution to my problems.

Thanks so much for the fast service. The tech repaired my sink and installed a new faucet. Very clean and honest pricing. Not your standard company. You can tell when someone is paid hourly and not commission. This company takes time to explain the problem and does not try to up-sale you the entire job. I appreciate a company that still does plumbing instead of sales. Thanks and keep up the good work!

Called last night First American Home Warranty insurance last night around 8am due to the pressure value leaking and was assigned Modern Plumbing who expeditiously contacted me Sunday morning around 9:45am and was at house at 10am and resolved the problem in 15 minutes. Very pleased with Technician Tim service.John M

They were very professional and timely and did a great job.

Absolutely loved this experience. Very professional. Diagnosed and resolved our plumbing problem within 20 minutes. I would recommend this company to anyone.

We were assigned this company from our home warranty company and they were great. They had a tricky problem to diagnose and it took a few visits but they got it. They were polite, professional and on time.

Had this company come on on Friday to fix my water heater. They replaced two heating elements. Saturday NO HOT WATER. Called emergency number. I was advised that they would come out on Sunday. NO CALL NO SHOW. Finally got a hold of them after several calls. Had another company came out stated that they put the wrong heating elements in 4500 watt, not 3500 watts which are required. VERY PISS POOR COMPANY. DO NOT USE. The owner was more worried about herself then fixing a problem that her company created. I see that I am not the only one that has complained about this company. SO SAD!!!!!!

I've had them out three times, for three different things, after we bought a house in Cary. I first found them rated highly on Angie's list and then found their services very friendly and professional. Maybe not the cheapest, but certainly equivalent to competition, and you get what you pay for, in my book.

I really liked the young men that came the second time. I think that the manager was very professional and kind. He was very mannerable. I appreciate his kindness and patience. It means a lot when you are a Senior Citizen. I would recommend Modern Plumbing to anyone. I wish you much success.

They know what they are doing

Terrible! This company has very poor customer service, requires payment up front before work is done, does not provide written estimates, changes verbal estimates, increasing the charges each time. This is without a doubt the most unprofessional company I have ever dealt with. Rude on the phone as well. How do they stay in business is beyond my comprehension. DO NOT USE THIS COMPANY! I was forced to use them because they were given to me by a Home Warranty Company.

Tim was a great repairman, worked efficiently , explained the issue, professional and personable. Had the job done in under 30 minutes.

Jeff came and fixed the problem I was having immediately. Very professional ! Would definitely recommend this service to anyone!

We called them for a sewer backup. After a few hours of using the snake they couldn't solve the problem. They told us the bill was $500 and call the city to finish the job. They left sewage around the clean out and made no effort to clean it up. We called the city as advised and they fixed the issue but told us the raw sewage that was left next to a creek is an environmental hazard. When we called Modern Plumbing to ask for their help cleaning up the mess, the supervisor/owner said Nope, and when we pointed out we could get in trouble with the state her response was Maybe I'll turn you into the state myself and hung up on us. If you want a plumber that charges you for not finishing jobs, leaves large messes and doesn't take responsibility for those messes, this is your plumber.

They were AWESOME!!

Thank you to Nick at this company for bringing your skills & expertise to my home. I felt immediately that he was trustworthy & very knowledgeable.

We were thrilled with our service with Triangle Plumbing and have already referred a friend. The pressure tank on our water heater had a blow out in our brand new house. This caused a leak in my kitchen ceiling. They came out right away and found the source (which we thought was elsewhere and would have been much more entailed to repair). The next day they replaced our water heater, checked all the safety measures in the house, gave us amazing what to do to avoid this again advice, and their prices were fair.We would definitely use them again!

I would like to express my displeasure with Modern Plumbing and Backflow. I had a backflow preventer installed in November of 2018. Appointments were missed and communication was poor throughout the process. Brian showed up about 4 hours late the day it was finally installed and proceeded to tell me that the backflow could not be installed as originally quoted, or in the place that the initial Modern Plumbing tech said it would go. With the water inlet being in the ceiling, he also did not have a ladder that would allow him to reach the pipe, so I brought in one of mine.Brian's work did not pass inspection by the town of Clayton on a number of levels, and another crew from Modern Plumbing had to come back and re-mount brackets in addition to other things to finish the job. The inspector from the town of Clayton expressed to me that it was shoddy workmanship.The backflow recently started to leak from the ceiling. I called Modern, advised them that the leak was coming from the ceiling and they said they would send someone out Monday, which they did. Brian showed up, again without a tall enough ladder to do the job. He said he was not told that the leak was in the ceiling. Upon looking things over, Brian said that the leak was probably caused by someone bumping into the pipe. Because it was someone bumping into the pipe rather than Modern's poor workmanship, Jamie quoted me less than $300 to replace a couple fittings. They stated that they did guarantee their work, but not when the leak is not their fault. The bumping into the pipe was a convenient way to avoid responsibility for the poor workmanship.There are three brackets holding the pipe to the wall below where the leak occurred. The pipe does not move when bumping it. There is no way that someone bumping the pipe could have caused it to leak. This is simply an excuse to RIPOFF the customer after doing a poor job to begin with.In addition, I had a substantial overcharge, actually being charged twice for the same thing, which Modern disputed with me until I proved it to them when paying for the job initially. At that point they refunded the overcharge. I would not have received a refund if I had not caught and disputed the overcharge.Modern Plumbing and Backflow gives a bad name to contractors in general. I should have paid more attention to the negative reviews up front.

This is the second time that I have used Modern Plumbing. They are prompt, courteous, and very professional. They have never disappointed me!

I have just talked to Jamie on the phone about our recent experience re our Renaii water heater. Jamie described the ongoing effort by Modern Plumbing to get us cleared for Renaii parts, and I do appreciate her letting me know about Modern's efforts on our behalf. I explained that I assumed our warranty company (ORHP) had long since canceled any arrangement with Modern because we opted for a cash-out. Apparently ORHP had never notified ORHP of our decision to accept a cash-out. During all this, I had been frustrated at not getting any clear information from the various people I spoke to at Modern. Jamie's explanation of Modern's efforts to get the part has satisfied me that you at Modern were making a real effort to get our situation resolved, and I appreciate that. I do wish there were clearer lines of responsibility both at Modern and ORHP. Thanks for the call.

The person who came out was very nice and professional. He had things working quickly and even double checked the order when he thought that one of the items we asked about would have to be a separate ticket with our warranty company. Once he discovered it was also on the order he fixed it right away. So we were thankful for that. I put the call in on Sat and received a call from the office on Monday with an 9-12 timeframe and within an hour had a call from the technician who arrived within 45-50 min. I was pleased and would use them again.

From start to finish, the experience was outstanding. Installation of my new hot water heater was done professionally. I expressed concerns about another issue and that was addressed as well. Meaning, I did not have to schedule a separate service call. I was given a walk through post Installation and tips for keeping my investment in working order. Thank you

Called out though my home warranty to fix back flow/clog issue and to find and repair a leak. I was told my warranty didn’t cover any of it so I would have to pay out of pocket to fix the clog/back flow issue. But the leak they would need to write up a quote for. I needed it fixed so I gave them the ok. My roommate was taking care of the face to face interaction as I was at work. So I didn’t see the receipt until I got home. I was charged $276.55 and nothing was fixed. The receipt stated “tried to run small machine with no success” so what did I pay for…

Great job. Professional and in and out quickly.

STAY AWAY FROM THIS COMPANY!! Modern Plumbing and Backflow came to our house after calling our home warranty company for a leaky water heater. They came out and determined that the water heater was leaking at the bottom, and would need to be replaced. Instead of turning off the valve to the tank, they cut the lines and capped them off. A small leak has now turned into no hot water! They said they would submit a quote to the warranty company and get back with us. After 4 days we called and was told that the water heater was covered, but there would be an additional amount of $870 dollars that we would need to pay to bring our current installation up to code. I have built houses for 22 years and know current code, ours is up to code. They were trying to charge for an expansion tank (we have one), they were charging for dielectric unions (we have them), and most new heaters come with them anyway. Bottom line, these people lied to our warranty company about the water heater not being to code, sent over a grossly inflated quote and thought that by depriving us of hot water would make us desperate enough to pay up. They knocked on the wrong door this time, and found somebody who knows everything about there trade! Again I say STAY AWAY AT ALL COST!!

Very easy to work with. We started using them for our backflows at our properties. They manage all of the scheduling and followup with the city. Thank you

Very knowledgable.

I was having a problem with a toilet not flushing properly. I’m a female senior citizen who had no idea what the problem was. I called and they came out the next day. The plumber was friendly, professional and efficient. He had it taken care of In about 15 minutes.It was very expensive. $250.00 to replace a fill valve. I knew in advance that would be the base starting fee but didn’t know what a simple fix it was. Next time I may try to fix it myself before calling a plumber. But if you can’t do the repair I would definitely call them.

The repair was done promptly and professional by Patrick. He was polite and cordial as he was completing the repair job.I am thankful that I have HOT WATER!!!

I've had nothing but positive interactions with Modern Plumbing, I will definitely continue to use them for future plumbing needs.

Technicians were friendly and work was completed. The office was trying to charge me for the service even though the service was covered by my warranty company. They even called and threaten to send me to the credit bureau. It seems as if there was a discrepancy in communication and contract agreement with them and the warranty company. I was not happy. It was a two day ordeal that could have been avoided. The office customer service was horrible.

I wish there was a way to give Triangle Plumbing a negative rating. I woke up finding my sewage backed up in my den. I called and they told me they would be there between 12-4. They didn't show up until around 3:57 pm. They diagnosed the problem and told me to call first thing in the morning so they could fix the problem. Well, first thing to me is around 7:30 am. I woke up and gave them a phone call. They told me that he couldn't get out there until around ten. I explained that the plumber himself said that I should call first thing in the morning and he would come right away. The person on the phone then proceeded to inform me that first thing is around ten. Okay, not cool. The day before, I was also talking to my insurance company and they informed me that it would be covered under them. So I'm telling this to the plumbing company and they keep quoting me a price telling me it's not covered and that I would have to pay the $480. So I call the ins company and THEY contacted them and TOLD THEM it was covered. Still they refused to accept that my insurance would cover the full amount. They ended up getting pissy and putting on my record that I REFUSED to pay the amount. THIS WAS COMPLETELY UNPROFESSIONAL!. I called another plumbing company and they were at my house within an hour with the problem fixed with no cost to me. Will NEVER EVER call this company again and would not recommend them to ANYONE!

Once here, work was very quick, high quality, should prevent future issues.

Good Job !!!

Winston is the man! Best customer service ever!

Took a few days before they could come out however day of appointment they were on time, called ahead of time and fixed the problem quickly!

Patrick was terrific
He was polite knew what he was doing
Left everything clean when job was completed

Job well done

This company is wonderful they have been twice to help me. The guy they have always send have always been so polite and help me to solve my problems.
Thank you so much for having such a wonderful group of guys that are so nice and great at their work.
Kim

Modern company was very professional in installing our hot water heater.

Greg and Jerry did my Irrigation backflow testing. The were timely, courteous, and professional. I consulted them on some potential repair work, and they explained the potential problems and the best approach to remediation. They provided the quote and I have arranged for them to carry out the work.

Modern Plumbing & Backflow has been sent out twice via our home warranty company. Both times they were FANTASTIC!! Showed up promptly and tried to get me in as soon as possible due to an emergency issue. Our first issue was a flooded basement due to a toilet. The second time it was a clogged drain. Not an ordinary clogged drain. A drain that was so clogged it was backing up 1/2 of the plumbing in our 45 year old house we just bought a year ago. We had tried the most potent drain cleaners-the ones that have a guarantee-and had caustic solutions filling 2 sinks. They located the source and had to remove and replace a portion of pipe due to the insane clog from many years of improper/no maintenance. I was extremely concerned after reading so many bad reviews about plumbing companies assigned through warranty companies but we couldn’t be happier! Highly recommend 👍

My hot water heater stopped working so my home warranty got this awful place involved...Had the worst customer service experience in my life with this disgusting company! Jamie should be fired. She was super unprofessional, she literally HUNG UP on my husband yesterday. It is now Monday and we still have no hot water. She played us all weekend and that’s not right! I have two little children at home that I care for as well as a sick mother inlaw, hot water is a MUST in my home. I have already reported them to the better business bureau as well as writing reviews EVERYWHERE and ANYWHERE I can so people will be aware of how awful they are. I wish they had NO STARS to pick because they don’t even rate for 1 star! Awful - Gross- Disgusting

Great

The technicians were great

Nick and Noah were thorough and took the time to explain the work that had been performed in context. I really appreciated that. Glad to have the waste pipe to the washing machine properly draining again!

Attention to detail throughout the whole process.

The repairman did a great job. I was at work but he took the time to explain the problem and the repair to my daughter.

Winston made replacing our water heater such a seamless process. I really appreciate how detail and quick he made this happen. Hopefully I will not need plumbing services anytime soon, but if I do this company will be 1st on my list too call.

Called before they arrived. On time as promised. Extremely professional and as nice as could be. Very comfortable with the work and recommendations. I thought above and beyond. IMPRESSIVE!!!

Ditto on STAY AWAY FROM THIS COMPANY!!!! Unfortunately, no stars is not an option. Very rude and unprofessional manager. No show, but claims they called and showed up at our home and left a note on the door. No note on the door, no calls on either phone. Manager said I was playing games, called me rude and hung up on me. I have never been treated with such a hostile manner before in my life. I have reported them to our warranty company and hope that no one else has to deal with them. Awful experience.

Technician was very knowledgeable, knew what he was doing, fixed the issue and cleaned up in a very timely manner.Great Experience.

This company was the vendor through Duke Energy's offered protection program when we had to have our water heater replaced. They were prompt (and this occurred during the statewide COVID stay-at-home order), professional and friendly.

Excellent services!!!! All staff are professional and they are committed to quality customer service.. The plumbers that came out perform their services quickly, professional and didn't leave a mess!!!

Modern Plumbing has been to my house twice, both times the plumber (happened to be the same guy) was very professional and explained what he was doing. Also he was very neat - he made sure when he left, he cleaned up after himself. Both times I was able to schedule my appointments fairly quick. The plumber took care of my concerns as I would have expected (installed 2 new sinks/plumbing and fixed a leak under my kitchen sink).

We had Modern plumbing and backflow assigned to us through a home warranty company. They were exceptional. It took several hours to track down the problem and correct it but they were persistent and got it resolved. Jerry and Lukas were very respectful and easy to work with. We are very grateful for their excellent service. Cathy W.

Patrick was very Nice and and Explained to me and Was Great to Work with

Courteous, competent, timely and completely professional.

Had a horrible experience with this company. The tech who came out was actually really great...very nice, and knowledgable. However, once I had to work with the front desk and management to actually get the work accomplished it was TERRIBLE. no communication about the job, other than a grossly overpriced quote and an incredible condescending front desk person. If you have to use a company, I would run screaming in the other direction from this one. Cary plumbing was fantastic on the other hand.

Efficient and courteous. They do good work. Thank you!

Patrick was very professional and quick.

Modern Plumbing and Backflow, was professional. They called 30mins before they arrived. Came and installed hot water heater in two hours. Got hot water again. I will be using and telling family and friends about Modern Plumbing and Backflow.

I am an emergency, and their response was on point. Thank you!

Received very good service from Andy an Brian and his helper. Good job guys. Thanks Bob Woodward

I had a bad hot water heater, they were busy that day but could come over the next day. When they arrived, they agreed that it indeed was leaking and could fix it the following day at1700 hrs.The next day, I received a call from Modern Plumbing and they said they could be my house to install the W.H. at1300 hrs. When they arrived, they went right to work, upon completion they answered all my questions.This company was so easy to work with, their professionalism, ( when they arrived, they did so w/ masks on.) I would definitely call Modern Plumbing for any plumbing problems

The technician was on time, very personable and got to work right away. He responded to the questions that my wife and I asked. He did not mind the questions and treated us with dignity and respect. He respected our home and health by keeping his mask on as we did. Overall we would give the technician a 10 out of 10.Terry McAdoo

Okay, the two young guys were great, on-time, listened carefully to me when I described the issue, went right to work, found the problem and fixed it. Did not treat me like I was a brainless old woman.

The Modern Plumbing and Backflow team sent Chad out to my house and he was exceptionally great to work with. He answered all my questions about various components I was unsure of in my new house. The team has been great.

David was very knowledgeable and professional.

Jerry did a fantastic job at coming in today, identifying the issue and giving me really good advice on how to maintain the garbage disposal and what to to look for in case any other issues arise. Super professional, made sure I didn't have any questions and he cleaned and tested all equipment before leaving. Highly recommend this company :)

Came out first thing in the morning. The tech explained everything he was doing and what caused our issue. Super professional. In and out in a flash. Will definitely use them again if we have any issues down the road.

The repairman came and gave me information about the age of my hot water heater but that it was not under warranty because it was not defective!

Fast, friendly and knowledgeable service. So far so good. I won't know if the problem is solved until it gets really cold again.

Beat service. Very knowledgeable and professional. Will definitely call again.

Outstanding .......I had a female plumber who was phenomenal. Fixed issue I had on a Sunday morning that could have turned into a disaster. Modern Plumbing to the rescue

I had a garbage disposal that acted up on me this week, so I called my warranty company and they sent Triangle Plumbing out 2 days later. Troy was the plumber and he was professional, courteous and very helpful. Made no mess and he was very forthcoming with information regarding the new disposal. I recommend Triangle Plumbing and I give them *****

Have used this company before. It’s never fun to have to call a plumber ofcourse but these guys are good, professional and personable.

The technician was very friendly and fast while completing the repair! Thank you!

Great team, professional and friendly. Well skilled

Very pleased with the technician. Great job!

I had the same experience as another reviewer where they blamed my warranty company. I can only assume their rating is so high due to friends and employees reviewing because WOW. I have never been treated like that in my adult life. While a gentleman named Andrew was somewhat helpful and at least professional, I had the misfortune of speaking to the owner's wife Jamie. Now, every story has two sides, but consider this: Even if I am completely wrong about my complaint, this woman belittled me, called me a liar, put me on speaker phone so that other employees could gang up on me along with her, LAUGHED at me, and told me she would pray for me (why you ask? Because this was her way of further demeaning me to make me feel small). She also told me that I would not succeed in a legal action....before she knew I am actually an attorney. I will make sure to spread this word far and wide to every person I encounter. AVOID THIS COMPANY. I could have called another plumber on my own without going through the warranty company and spent less money for a complete fix, rather than be left angry, frustrated, and out money.

Super personable staff. Showed up on time and did the repair very quickly.

Excellent service. I called around 4pm on Monday and they were able to come out the next morning! Winston and David did a great job repairing my leaky water heater. Both gentlemen were very friendly and respectful. They even put booties over their shoes before they entered, never had any techs do that before. Highly recommend! A+++ service

Dismal. The individual who arrived at my home was unable or unwilling to do a proper diagnosis of an ignition fault on a tankless water heater, telling me it was some sort of issue with scale buildup without removing the front cover. Another plumber from a different service was able to fix the issue in 15 minutes. I was put into contact with them through a home warranty company, and many of the comments below about similar situations are unfortunately entirely consistent with my negative impression of their business ethics.

American Home Shield sent them to my house for faucet issue. The came first time on 04/29/16 it is 06/24/16 they still haven't solve the problem. Tech made 4 visits I still don't know the status of repair. Also they did not communicate with warranty with correct info.

Very professional and pleasant. They called when on the way. They were very careful when moving my personal items and left my kitchen space as they found it - neat and clean. I would recommend them.

The technician (Neo) was great both times he came out. However, the customer service was the absolute worst I've ever experienced... anywhere. While trying to ask questions about the diagnosis their claims rep was reporting to my Home Warranty Company, the claim representative continually interrupted me and then accused me of disrespecting her. She further insinuated I was trying to encourage insurance fraud. I really just wanted them to add more detail which would increase probability the home warranty company would cover the claim. As I continued to attempt to ask clarifying questions regarding the details of the service notes communicated to the warranty company, Jamie continued to interrupt. I never raised my voice and used good manners throughout the conversation yet I'm apparently disrespectful. Not even my own mother tells me what to say! -- Ma'am, I just asked if you could phrase it such that it specifies the actuality of the defect. My experience with this company has been minimal but this was enough. Go somewhere else, it's not worth the risk.

Awful just awful run if they show up

Andy came and fixed my dishwasher and went above and beyond and dug out two noisemakers from my disposal as well.
Professional, prompt and great communication.
If they're all like Andy you've got a winner

Friendly and courteous employees and was good

Our water heater went out over a week ago. We have been listening to beeping 24/7. We were scheduled for Tuesday between 12:00 and 5:00. Tried to get all my errands done before then, but the repairman comes at 10:00 and didn’t do anything to fix the problem.

This company was referred to me by our home warranty company. The service people were overly casual, and kept their dirty shoes on in my house. They collected the fee for the warranty company, and then billed me additionally for the work they did. They tried to charge my credit card twice because they were uncertain how to do things. They did manage to clear the plumbing blockage, but the experience wasn’t great.

The two guys that fixed our water heater were professional, kind, and communicative. They were friendly and supportive with each other which was refreshing to have in our house.

Did well in finding leak and repairing. When there was still leakage, they returned promptly and ensured that the issue was dealt with

Had an appointment with Jerry today, very impressed, explained everything and was courteous. Mostly, I was very impressed with his attention to detail. Very well done

The owner Jamie is rude. She hung up on me because I was inquiring about the pricing for an item that was being quoted $215 when the part straight from the manufacturer is only $15. $8 at a local plumbing supply company. Modern plumbing is a provider with a home warranty system but refused to send requested information and communicate with the company. She told me to do the work myself and that she was closing my claim. Simply because I was inquiring about pricing and asking her to send additional information that was requested. Terrible customer service and price gouging. ****update...after reading this review owner lied and said she closed my claim because I did not want to pay. Not true.i wanted explanation of varying price.. And then threatened me with lawsuit for defamation because of my review.

Very knowledgeable of situation

Very nice people at this company. Would definitely recommend!

Very prompt and pleasant to work with

I’ve used this company through my home warranty on 3 occasions now. They are always awesome! Appointments are made quickly, kept, techs always call then they’re on the way. If a follow up appointment is needed, they set all expectations and exceed them! I highly recommend Modern Plumbing!

Offered next day service and arrived an hour earlier than service window commitment. Service technician was courteous and efficient. I will use Modern Plumbing for future needs.

The technician was very friendly and took the time to point out what the problem was. Very professional

The two gentlemen, Andy and Adrian, arrived on time wearing masks which I greatly appreciated. I found them both to be professional and respectful of me and my home.My issue was resolved and no mess left behind.I highly recommend them and will use them again when needed.

Great Service. The entire team communicated timely and showed up when promised. Jeff was very friendly, quickly diagnosed and got us up and running very quickly. Thanks for the great service

Showed up within scheduled timeframe and we were very satisfied with service. The associate took time to explain in detail the issue and what was done to resolve the problem. Will definitely call company again for whatever plumbing needs may arise. Very professional!

Very nice repair men and done and excellent job. Thanks for everything🙂

Arrived at the scheduled time. Completed work professionally. Excellent service from friendly, knowledgeable technician.
We have a home service agreement and paid our Copay only, so not sure what the normal rate would be.

They have been out a few times over the years and have always done well at the job we needed to have done. They are VERY responsive and timely. Thank you!

We had a home emergency on a day it snowed. They were out to do the work within an hour of the phone call. Our technician Andy was professional and very helpful. The price was very reasonable too. I highly recommend them

TERRIBLE CUSTOMER SERVICEI had to speak with the owner of the company because I was misquoted on a job they were doing. When I calmly asked why the price had changed, she was quick to state it had not, I must have misheard, nothing changed, that's the price that they originally quoted me. I continued to explain that it was not what was told to me and that I was disappointed the fee changed, she still wasn't willing to listen to what I was saying, at which point I stated this is unbelievable. She became extremely defensive and started speaking loudly and putting words in my mouth. She accused me of calling her a liar and that I said they are a terrible company, none of which I stated. I was simply trying to understand how the calculation was misconstrued to me two days prior. She proceeded to tell me she didn't want to work for me and that she was pulling her techs off my job and that she would pray for me...... I was on the phone shaking my head trying to make sense of what had just transpired. I have never been treated that way, she had zero customer service skills, was completely defensive and unwilling to listen to what i had to say or reason with me when I attempted to talk through the problem, and then at the end she was accusatory, and rude. To top all that off, they put holes in my ceiling that I didn't actually need. Highly recommend you go elsewhere for plumbing work.

They Installed a new moen spray faucet that they ordered in our kitchen and it started leaking less than 6 months afterwards. Originally, we thought it was the faucet, but the two plumbers that we called in said that the installer had not tightened it properly. This leak compromised the bottom of the base cabinet, went through the hardwood floor and into the crawl space. It cost us $3000 to remediate. This is one of the reasons one should stay away from home warranty plans and the supposed professionals that they employ.

Called when on his way. Arrived promptly and was very thorough with the evaluation of our concerns.

Very good service from Andy, he is very patient and friendly, helped to fix the bathroom leaking issue and sink stoppers issues.

Tech was extremely nice and explained problem and how it was fixed

We just had GREG D, plumber, yesterday, Nov 30. He was fantastic. ( And not only was he a professional at his craft, he was also a very nice, polite, hard-working young man, a true delight---as service professionals like him are so hard to find these days)........He fixed 2 plumbing issues, 1 running, leaky toilet and 1 sink that had been partially stopped up for years. In fact, we had already had 3 handy men and 2 plumbers in the last 2 years work on that sink and none could fix like Greg did. He showed me what he had done, and it was an impressive fix. This situation could really have gotten bad had he not fixed it when he did.......We have already rehired Greg and Modern for next week, for a 2nd toilet which is also in need of some major repair and work or we will be in trouble. There is clearly a hidden leak below the toilet that is wetting and affecting the flooring. Greg looked briefly at it yesterday and told us what we need to do...so, he was the man we want back to handle this job......Everyone from Modern has been great, efficient, helpful, fast, and friendly...We highly recommend these folks...Thank you Modern....you very quickly saved us big problems ....J Waters, Chapel Hill

Sent by Duke Energy to fulfill water heater coverage with Duke. They made recommendation to replace and that’s where we are now. So far, so good. Waiting to hear date and time of replacement.

The technicians who came were amazing. They were able to find roots in my main pipes and clear that away. I called the office in order to get a main report and to applaud the technicians (Greg and a helper).HORRIBLE HORRIBLE CUSTOMER SERVICE.I would have given five stars, but when I talked with Customer Service, I had a very unpleasant experience. (I would give this company zero if it wasn't for the technicians) CUSTOMER SERVICE definitely needs improvement. The lady that I had conversations with was SO rude I couldn't believe hearing half of the things she was saying.I'm a new home owner, so I don't know the 'ins-and-outs' of everything yet. When I called asking for a report because I may have to contact HOA because they planted a shrub over my main pipe which was causing the blockage, she went off saying how that sounds ridiculous and that sometimes you have to take care of your problems instead of blaming others and taking advantage of the system. And that if I can't handle issues such as this (main pipe blockage from the shrubs) I should sell my house and rent instead.At this point I was flabbergasted at what I was hearing I couldn't even give a proper response because I've never had such a horrible experience with customer service. She said I guess you hung up and before I could respond, hung up on me.I called them again and talked to the regional manager Sandy at the office. She was very professional, and was able to get me the information I needed.

Very professional! I will definitely use them again, if needed

Our technician did a great job. Efficient and explained everything they did. Will use them again.

I'm a repeat customer of modern plumbing and I'm so appreciative of how responsive, professional, and affordable they've been. Thank you!

All technicians were very professional and service was provided as quickly as possible. I’m very pleased with Modern Plumbing!

Customer service was disgusting. I called to clarify a quote I received and was told the individual who answered the phone was new and did not have an answer, that someone who was more knowledgeable would call me back shortly. That was fine, except no one ever called me back. Called the next day and when transferred to someone who did know, she had the absolute worst attitude! I wanted to clarify what my warranty company would cover and if there was a way to do it within their constraints. She would not even let me explain anything before cutting me off and telling me that if that was what was put on the invoice, that was the only way they would do it. Continued to have an attitude and when I asked if there was someone else I could talk to and get more clarification, she said she was ending the call, she wouldn't talk to me anymore, and I could call back tomorrow to talk to the owner, but it wouldn't get me anywhere. Very poor customer service on the phone. Which is really a shame because the service tech that came out was a nice guy.

Great service. Quick, knowledgeable and dependable! I will call them again in the future.

Timely and efficient.

Great service, professional and good insight on how to handle issues.

Had a warranty claim with uncovered items totally approx $1150. I asked what was covered and was quoted from triangle plumbing that my direct vent gas water heater can cost up to $2200 then she talked about a range from $1300 to $1800. Went back and forth a few times with warranty company and Triangle plumbing. Woman at triangle plumbing was very rude and had a nasty tone asking do you want a water heater or not!. Yeah, I do, just never from you. I found many plumbers willing to do the job for around $1500, and finally found someone to do it for $1250. Wish I could give negative stars.

Called a day ago with some issues and they came right on out, explained everything to me efficiently and repaired what I needed. Very satisfied.

Very professional and fast service

I used Modern Plumbing for a leak in a pipe under my home. They were assigned to fix the problem through my warranty company. They showed up to my home within about an hour and a half of me making the claim. They were able to fix the problem fast and explained everything to me. They were very nice and professional. Would definitely consider using again. Thank you for helping fix my leak in such a short time frame!!

Modern Plumbing and Backflow was AMAZING with my repair. Responsible, honest, professional, technically excellent, reasonable priced, and fast! I would recommend and intend to use them for all of my future plumbing needs. Wonderful customer service! Thank you MPB! You guys rock!

Excellent and professional service

Jeff and Patrick showed on time for water heater.

I'm very pleased with the service the 2 young men were very nice friendly and very respectful we're very happy with our service.

Came out to house after the 2-hour time frame given. Had to call twice to see where they were. Representative arrived and said they added new customers to his day, so he got behind. They determined I needed a new water heater. Still waiting on a cost break down for this procedure going on 2 months.

Pleasant, polite, efficient and knowledgeable. Would use again.

I had a leak in my pipe going to the water heater. They were here within the hour. They fixed the problem in so we had water again. They made sure the problem won’t happen again. Everything in about 2 hours and the job done right.