PenguinsForHire
a year ago
I'd like to say that my experience with Kurt Jackson Plumbing was positive, however that is not the case.After responding to a leak at a lower unit, two reps from KJP needed to enter our condo unit above. They believed the leak affecting my neighbor's to be originating from our unit. I let them in to access stating I would need to acquire authorization for any modification to the unit. The two KJP reps, plumbers, found a leak in the backflow of our A/C. They then inserted a metal stopper as a temporary stopgap without approval and left stating we needed an A/C repairman out to fix the issue.The metal stopper inserted caused more backflow issues, because obviously, compounded by the fact the KJP rep turned the A/C unit down to source the leak and left it at the lower degree after plugging the backflow to have water go directly into it. So while waiting for an actual A/C repairman the temperature rose from the comfortable 76 it was to 86 degrees. We removed the plug and put a drip pan down to catch excess water and the A/C luckily returned to normal levels.I'm not sure how they are at plumbing, but they are unprofessional in manner and how they approach a job. Honestly if I could I'd rate lower. After calling into KJP their phone rep was rude insisted his two team members did nothing, then when I said, Well then I'll remove the nothing they plugged in. He threatened I would be liable for damages to my neighbors place from the leak. I told him a pan sure stops my A/C being broken and then leaking from higher up and his team could have fixed the issue of the leak with a shop vac if they had a lick of sense.