Fernando Q

2 weeks ago

Called Griffin Service @ 8am on Friday due to lightning strike taking out my water heater and Steve showed up an hour later. They truly made me feel like they cared in regards to my family being without hot water especially over the weekend. Steve was amazing. He definitely arrived much sooner than I anticipated. He was also very professional, very knowledgeable, explained very clearly what he was doing and very clean. I absolutely recommend Griffin Service for all of your water heater and air conditioning needs!!!!

Stan Reich

a week ago

Oh my goodness ! What a Pleasant Happy experience getting a split system heat pump installed by Griffin Services !! 1 day to set install and one day to complete ! Who does that , Griffin Services ! Oh Happy day with no stress getting installed. Just a team of Great People ! Thank You So much ... Cheers

Joanne Fried

6 months ago

WOW and AMAZING- Tracy exceeded expectations and helped us with an emergency plumbing repair. We had another plumber who broke a pipe trying to install a dishwasher. He was unable to repair pipe as he broke it behind the wall. Meaning all water had to be turned off to the house. Griffin Services not only assured me they could be out today, then repair tech called within 10 minutes to let me know she was on her way. Tracy was professional, knowledgeable, and a master at her trade. She was thorough and took care in making sure she fixed the problem with the plumbing and hooked up the dishwasher for us. She even had to leave to buy parts needed to install the dishwasher properly. Her work ethic was astounding. Tracy, thank you again for making our bad experience better! This is my third time using Griffin Services and we’ve always had a very good experience with their service technicians and installers. Great reliable company, worth every penny! Wish I called you initially I didn’t realize you installed appliances, as this would have saved me a big headache today and money. But you definitely saved the day!!!

David Muir

3 months ago

I highly recommend Griffin Service for a water tank installation. Griffin's office was very responsive about scheduling and the next business day their technician Dustin arrived promptly for an on site inspection. He discussed 3 options/levels of service and provided detailed descriptions with quotes through an online system. Immediately after accepting an installation option a scheduler called to book me at my nearest convenience. I received email/text confirmations and a call from Dustin prior to his arrival. Dustin was courteous and professional. His work was thorough and he added several upgrades to the plumbing valves and mounting brackets. He clearly cared about the quality of his work and my satisfaction.

Anthony Murray

2 months ago

James Bowers came on time and did a really fine installation. He explained the operation, removed the old unit and did a really neat plumbing job for my tub in the garage. Thanks James.
⭐️⭐️⭐️⭐️⭐️

Michael Ibrahim

4 months ago

Starting off our New Years our water heater went out. Griffin was able to quickly schedule us and sent out Gerald. Gerald, went above and beyond and truly epitomized the Griffin motto of Legendary Service. Not only was he able to quickly diagnose the issues with our water heater, he explained the cause, the severity of the issue, and provided multiple options to remedy the situation. When I needed further assistance later on in the day, he was still available and responded even on his own time. Gerald truly went beyond the call of duty. Highly recommended! Thank you very much!

Ian Bugbee

3 months ago

Fantastic experience with Griffin technician.Tech was early to the appointment, quickly identified the issue, was up front with options and installed a new water heater in under 2 hours.Highly recommend.

Sara Young

3 months ago

The team at Griffin was the first to respond to my request. Everyone I encountered was kind, friendly and efficient. James was the technician that came to assess my shower drain repair and gave me a fast and fair estimate. He was honest with what will need to be done and they (he and Justin) were able to come the next day and get the work done. I’m satisfied with their services top to bottom and am grateful that they were willing to crawl under my historic house and make my renovation possible.

Christine Le

6 months ago

We had an old sink that fell through and needed to be replaced. Griffin service were responsive and got someone out to me the next day. Gerald was very nice and genuine. He was very informative on what needed to done. He was very meticulous in his work. The sink was perfectly installed and the plumbing underneath the sink was much more organized than before. Needless to say, I will definitely be using Griffin Service for any future work.

Nicole Staman

3 months ago

I highly recommend this company, especially Dustin!! He was so thorough and explained all our options on replacing our homes two water heaters. I got a few quotes from other companies and no one else mentioned that we would have to replace our 65 gallon tanks with 55 gallon ones. He added boosters to our tank to keep our hot water capacity similar to what we are already used to. Installation went great! Dustin was extremely professional, quick, and clean. He took the time to teach me how everything worked. Cannot recommend this company and Dustin enough!

April Diley

4 months ago

Matthew and his assistant from Griffin Service did a fantastic job installing my new hot water heater. They were professional and courteous. Matthew thoroughly explained everything he installed and asked if he could help with anything else. They always knocked before entering my house, wore booties so as to not track in dirt and cleaned everything up when they were done. Besides the new water heater I couldn't even tell they had been there! I will definitely use them again in the future and recommend them to others.

Ron Baughman

3 days ago

We were very impressed with the service received … we have concerns about a hook-up for a natural gas fire pit on our lanai. Dustin, a licensed gas plumber was scheduled to come the day after I called. He was knowledgeable and very professional. He developed a solution for us and will assist with the installation when the new fire pit is delivered. He also offered to talk to the contractor to facilitate the installation even more. Great service!

Randy Hale

a year ago

I did a better job installing the one Griffin removed.Didn't provide a bill. Didn't wipe down the floor prior to installation. Didn't install flanges around the pipes. Didn't get the mat square below the water heater. Didn't plug the drain line for the hybrid unit they removed, creating air conditioning problems. Left trash behind the water heater. Not impressed. Installation did not live up to the commercials I've been listening to.For $1632.50 installed for a knock-off Rheem, I was expecting more.So, Griffin came back to correct some of the things that I was not happy about.I still do not have a bill. They halfway tipped down the floor around the hot water heater (24x28). They removed the trash they left behind the water heater. I plugged the drain line for the hybrid unit, I didn't want the A/C flooding my house. They installed the flanges and some insulation around the pipes. Then, they installed a drain pan below the hot water heater even though my wife went to great lengths to let them know that we did not want a drain pan. The installer made my wife very uncomfortable about insisting that we do not want the drain pan.Let me be clear!! I don't want a drain pan under my hot water heater. If it leaks, I will know immediately, and it cannot hurt the garage floor.Employees from Griffin will not be allowed back on our property, unless I am home. It's obvious that they are not very professional, and show little respect for customer requests.I am adding pics of the things they did ringlet and wrong.

Wilfredo Quiles JR

4 months ago

Excellent service to fix a broken pipe out in the yard. The quick response time allowed our emergency to last for only a minimal amount of time. Would absolutely recommend using the service and the technician Gerald Howell who conducted the repair was amazing and very respectful to our situation, clearly explaining everything that had happened and what he was going to do. Extremely happy with the work!

Richard Motes

5 months ago

I used Angie's List to get a quote from Griffin Service today at 8:20 am. I was contacted by Griffin at 8:25 am. Melissa was very friendly and professional on the phone. The technician, Gerald Howell, showed up about 9:25am. He was very professional,friendly, and does awesome work! He left the work area cleaner then he found it! He replaced my bad hot water heater with a new one and was finished by 1:35pm! I didn't expect to have it done today. What a great surprise! Especially since I had plans for the next 2 days and I travel for work.

T Brothers

2 months ago

Very very professional. Jimmy did a great job he even showed me how and what was going on with my drainage. He was very friendly and I definitely love the price. He was on time and he saved the day. I will be calling back for more service because they do more. I would recommend Griffin Service and Jimmy to anyone Thank you so much with a big smile..

Michael Raymond

6 months ago

David came at 8:15 AM and was here for about 1 1/2 hours. He was thorough and efficient in his work. He took everything apart and cleaned it thoroughly, both inside and the unit outside. Upon conclusion he explained in great detail what he did and what he would recommend going forward. He was very thorough in his explanation of the process and what I should do moving forward. Highly recommend Griffin and David B.

R Beck

a week ago

The entire process of getting an estimate for a new AC system and installation was great. Kyle did a great job explaining the different system and broke down how each component works. Jordan and his team did an awesome job installing the system. Jordan explained how to operate the new thermostat and filter system. He made sure no debris was left. Great company!!

A.K. White

3 months ago

James called ahead to make sure his arrival time would be convenient. Promptly started the replacement of our tub valve in the master bathroom. Kept communication lines open of everything that was happening. Upon completion, he cleaned up as if he were never there. Did a great job and would recommend James for anyone needing plumbing work done ?

Michael Caporaso

4 months ago

Kylan explained all of my options and the entire process of the job. Jordan, Mike, and Castro did primo work and answered all of my questions.

Danny Fontaine

5 months ago

The team showed up in force early. They worked for nearly 13 hours straight replacing two AC systems. They were very professional, friendly and knowledgeable. The price was almost half that of the competition with a better system. Before leaving They cleaned up and made sure we knew how to work the systems.

Donna Cantone

4 months ago

Randy from Griffin Service tried to repair our tankless hot water unit. He even went to a local supply store for a part. It didn't work but he went above and beyond staying here until 10pm! We had Griffin install a new water heater by Dustin & Randy. They were very responsive with excellent service. We trust them.

Andrew McDonald

2 months ago

Very helpful. Installed the new AC without any problems. Took their time and did not rush through it. Love how they laid down protective lining to protect the carpet and floors. Showed us how to use the new unit and how to clean it each month. Best service around.

Gammy Velazquez

4 months ago

I had issues with heat when temperatures drop at night. Leon came and checked the unit and came up with the conclusion that it was that the thermostat was not programmed right. He was very knowledgeable and professional. I would recommend using Griffin services no doubt ask for Leon he’s awesome!

Gary Kangas

3 months ago

Brandon and Lee provided excellent information on A/C units and let us decide which we preferred. Installation was done quickly and efficiently! They were both awesome!!! They were a pleasure to have at my home! Because of them, if we need a service again, we will call you guys!!!

Ell N

3 months ago

A while back, our AC unit went out and we needed to get quotes on a new one. Had three companies come out. Griffin was one of them. This tech was the only one who did not put booties on his dirty shoe went upstairs on the carpeting and into the AC room which is covered with thick plywood on the floor. He was a large man and literally broke through our floor and never said anything. Never offered to replace. He never said a word that he had even broken it. His explanation of what was wrong with the AC unit was lame and he did not seem knowledgeable at all. The other two companies spent quite a lot of time, gave us a thorough explanation and a quote. Of course, we ended up going with one of the other companies. Was very disappointed in this company. Shocked that other reviews are so good.

Lisa S

2 weeks ago

This was my first time using Griffin. Errol and his colleagues were fabulous! Scheduling the appointment online was a breeze. I received a text and call when Errol was on his way which I really appreciated. He covered our floor and inside the kitchen cabinet and came ready to work with all of the tools he needed. We added on other services and they got it all done in the same day. Pricing was very fair. Excellent work and professional people. We will be using Griffin in the future.

Cindy Kratochvil

a week ago

We had Griffin give us an estimate to replace our 15 year old A/C handler and conductor. They came out the next morning and replaced it. They were professional, polite and finished sooner than expected. They leaned up nicely and showed us everything. Pricing was good…..would recommend

Bert Kamin

2 months ago

Griffin has been extremely professional from scheduling appointment, transparency in what to expect (cost), follow up communication...And then there is the Tech -- Dustin! Wow this young man is/was super professional and thorough in his work, showing us the nature of the problem and recommending solutions.So far, this experience is exactly what is expected from a service provider.

Shanile Shakoor

2 months ago

I had my AC unit refreshed. My tech was Deklin. He did a great job. He was punctual, courtesy and professional. He knew his stuff! He showed me step by step the work he performed. He even showed me pictures for a better understanding. He was thorough and efficient. Definitely will recommend to my neighbors.

Jennifer Cannon

4 months ago

We couldn’t be more pleased with the service we received from Gerald! He was polite, thorough, knowledgeable, & went above & beyond to resolve or plumbing issue!!Thank you for excellent customer care!!If we should need further plumbing work in the future, we will surely request Gerald.With much appreciation,Jenny C

Michael D Flath

3 months ago

The lady that answered was responsive and clear. Randy called and arrived as stated. He was sincerely interested in trying to get the water heater fixed even though the initial response from his super was it might take a few days due to warranty and parts. Fortunately he got a company rep on the phone who walked him through some steps and got us temporary hot water until they come back on Monday for a permanent resolution. Randy explained things about the water heater that the original guy who installed it, did not. So that was also helpful.

Kimberly Bolton

5 months ago

I called Griffin for a plumbing issue and Tracy was at my house the next day. She was friendly, professional, and she really knew her stuff. She helped me understand my options, provided me with a detailed quote, and once I made my choice, she fixed me right up! I will be calling Griffin again with my AC and plumbing issues.

PAULA JEAN EDWARDS

a week ago

Thank you Father God in the name of Jesus Christ for leading me to Griffin Services ?? (other HVAC companies), that I've contacted in the past were not upfront and HONEST in giving their recommendations for my AC issues ?⭐⭐⭐⭐⭐Griffin Services were very professional and HONEST. Joseph and Samuel were great. I'm feeling the cool ? air ?. I pray that The Living God continues to bless them and us all ?

Ellen Scheurer

6 days ago

My natural gas grill needed to be hooked up by a Plumber. Dustin was very professional and knowledgeable. He made sure that I understood the operation of my grill and the natural gas hook up system. I feel very confident that my natural gas grill was hooked up safely and I have no reservations using the grill. I recommend Griffin Service without hesitation.

Leanne Little

2 months ago

I have had my gas fireplace serviced and a tank less water heater installed. Dustin and Kendrick (Kenny) were both professional, on time, knowledgeable and adept at these services. I would recommend them! You get real people who are friendly, professional and knowledgeable in what they do!!! From the persons on the phone to the service people at your door this company receives ????? from me. Thank you, your happy, new loyal customer!L. Little

Sean Jordan

3 months ago

I had 2 condensers and air handlers installed on 1/30. The system was not operating properly and Joe came out and resolved the gaps from the team that did the install the previous day. I want to be candid that my trust in Griffin went down, but Joe changed that lack of trust after spending 4 hours at my home to ensure that everything was working as it should have been prior to the installation team leaving my house the previous day.

betty young fenelon

4 months ago

I had anew AC installed last February and got on the yearly maintenance plan. Shane installed the AC and was great! Today Eddie did a maintenance check. He took a lot of time to explain everything and show me how to set up auto and download app . He was great and very professional. Thanks Griffin!

Dan Haley

a week ago

Had an overnight HVAC issue and decided to call Griffin Service after hearing their radio commercials and think if I need an HVAC company I’ll try them. I’m so glad I did! Everyone I spoke with were courteous and professional. Eddie the technician called me about 45 minutes before arriving to let me know he was on the way. When he arrived he he was clean, professional and got straight to work. He didn’t try to sell me on anything and gave me plenty of options. The service was spot on and consistent with what their radio adds touted.

Jonathan

4 months ago

From start to finish, my experience with Griffin Service was fantastic! Dave was on-time, professional and friendly. He's an expert HVAC technician and knew exactly what I needed to get back up and running! Highly recommended!

Marcus Nordt

a month ago

Dustin was top notch and very impressive. Reconfigured our gas line for Generator and Pool Spa Heater. His work and attention to detail were outstanding. I recommend Griffin to anyone who wants a professional job and care of their home to include reasonable pricing.

Ligia Pimentel

4 months ago

This is the second time I used Griffin Services in less than a week for two separate issues. This time I had Erroll in charge of my repairs and we was excellent. Very friendly, polite, fast, and honest. I am very pleased with the work Erroll did and with Griffin Services in general. I highly recommend them.

Nicole Jackson

4 months ago

Randy with Griffin was absolutely fantastic. He was super professional and courteous. Randy jumped right in and quickly assessed the problem, discuss the solution and quoted me a price I could live with that included a service guarantee. I truly appreciate him and the Griffin team and will definitely be using them again and referring them to family and friends.

Christopher Solis

2 months ago

I called Griffin on a Saturday morning when we had discovered that the bedroom carpet adjacent to the bathroom was completely soaked with water. Griffin sent Randy out that afternoon. He quickly ruled out a slab leak and began to determine where to cut a hole in the drywall to attempt to find the leak. He cut one, perfectly rectangular, hole in the wall and found that the leak was coming from a pinhole in the toilet water supply line. Then he cut one more small hole in the wall to access the PVC pipe and fix the leak. The work took him about an hour to complete. I would definitely recommend Griffin plumbing services and Randy as well.

M J Lanni

4 months ago

Dustin from Griffin repaired my 30-year old gas fireplace and it works GREAT!!! The initial visit was timely and the first technician gave me a quote and put the part on order. When the part came in, Dustin did the repair/installation of the new part, and my fireplace is back in action! He was very cordial and super professional, cleaned up as he worked, vacuumed after he was done, and overall went above and beyond what I would have expected. I highly recommend Griffin for gas fireplace repair!

Andrea

2 weeks ago

James was terrific! He listen to what we wanted placement wise and reason. Also fixed an outdoor faucet issue we’re having. Very polite and let us know what to expect and maintenance required on new unit

Marwan Zakaria

2 months ago

Excellent service. Courteous knowledgeable and on time. Will use again and again. James Bowers was great..UPDATE:I had horrible experience with John (senior electrician) who showed up on 3/15/2023 with an outstanding junior electrician (Dominic). Operations manager (Sarah) was called to describe the totally unprofessional behavior and attitude by John. My overall experience with Griffin staff has been outstanding so far. John is definitely an exception. Sarah promised that they will never send John to any future service call. I had a short in a front-yard electrical outlet that was triggering the main breaker. I inspected the electrical outlet (next to my front-yard fountain) and it was very obvious that a crack has developed and shorted the wires. The wires were charred and totally fused. I was 99.99% certain that this was the root-cause for triggering circuit breaker. Hence, I placed a service call with Griffin to have an electrician come out and replace the electric outlet. John showed up (with Dominic) and started immediately to offer me a-la-cart menus of services regardless of what I want or even need. He started by quoting me a $525 charge for 1 hour to diagnose the short and insisted that he cannot do anything before he performs a diagnostic service. I was speechless and insisted on not wanting to pay this outrageous amount for a service I do not need since the root-cause was obvious. John stated that if they do not perform diagnostics for 1 hour whatever they do is not guaranteed to work. I asked how much was the cost to replace outlet/receptacle. John quoted $165. I asked him to proceed and replace. I had specificity requested when I called in to have the technician bring on the truck an outdoor GFI receptacle since I knew the root-cause. The crew did not bring any. Now they needed to go buy one. John then changed his quotation to $390 with a disclaimer that it may not work and they are doing at my own risk. His explanation, which did not make any sense, was he needed to replace the entire box not just the outlet. I asked him to proceed begrudgingly. Dominic disconnected the fused wires and proceeded to the main circuit breaker in the garage to ensure 100% that the outdoor charred wires were in fact the root-case. That was a very logical step. John stopped Dominic immediately and I heard him tell Dominic that if he flipped the breaker to verify the short there would be an additional $525 charge for diagnostics which I did not purchase (the total will be approx $1,000 to replace the electrical outlet). I heard that and I got super upset. I went myself to the garage and flipped the breaker and as expected, the charred/fused wires were the root-cause. I then told John that his attitude was unprofessional and that I felt he was fleecing me. I proceeded to call Griffin’s customer service line and I asked for a manager to complain and get help resolve the issue. Sarah took my call. After exchanging facts and 4 pictures I agreed to pay $390 and that Dominic will go to purchase and come back to install it and that Griffin will place a note on my account for John to never take any of my future service calls. I still feel that I was over-charged since the technician did not have the needed receptacle on the truck, but Dominic did a fine job. All of Griffin’s service calls (HVAC, Gas, Tankless Heater, move my A/C, etc.) went very well in the past and I had given Griffin 5 stars. This time my overall satisfaction is very llow. Griffin charges premium price and I expect premium service. John was clearly attempting to fleece me and was taking me like a fool. Please note that I am a Griffin regular customer (the most prized) and I pay Griffin monthly maintenance fee for HVAC, Tankless, Water Filtration upkeep. I also told Griffin’s operation manager I would be writing this review because I feel obligated to do so after I gave them 5-star review in the recent past. Griffin please take notice.Pictures are before (see fused/charred wires), and after Dominic completed the work (thank you Dominic)

Kerry M

5 months ago

Leon was very professional, knowledgeable and explained what issues we had with our system, presented the solutions and we came up with a game plan to implement the program to correct the problems. Leon was also very personable. We highly recommend Griffin Services for you next AC/Heating repairs or maintenance!

Daniela Richardson

a month ago

Griffin is the way to go! Water Softener with charcoal and the reversed osmosis for a reasonable price while other places were a rip off! I'm very happy with my whole house being filtered from the main source. John installed it all, very professional and very understanding of what we needed, thank you for helping us!

Tadd Manning

a week ago

I googled “plumbing services” after an outside spigot broke and bursted. I called Griffin Service and they scheduled a same-day repair for me. The technician, Justin, called before heading over, was on time, professional and knowledgeable of the trade. The price was reasonable for the work performed. Five stars for him. Thank you

Golddigger Andy

2 months ago

The technician was polite and very professional in his duties as a plumber. Cleaned up after he was done, left the place better than before he came. Highly recommend Griffin Services..

Grace Johns

a week ago

My A/C went out last night. I. Called Griffin Service first thing this morning & they came out shortly before 10AM. Very friendly & professional. Problem was diagnosed and repaired and now we’re cool again. Many thanks!Before they left Joe showed me photos of inside and outside units and advised what I might expect in the future which they’ll also send in writing. Again, many thanks!

Amber Leathers

4 months ago

We used this company for a complete repype of our house. Matthew and Paul where are technicians and they were amazing from start to finish. They were on time everyday and always came with smiling faces and great attitudes. Before they started the job and once they were finished for the day they always asked if we had any questions and they kept us updated the entire time on what was going on or if they encountered any issues and what their plan for resolution was. I am so grateful for everything that they did and how much they helped us. They really turned this whole bad experience around for us and went above and beyond everyday! Give these men a raise because they deserve it 100x!! Thank you guys again!

Jena Say

4 months ago

I don't usually write a review.But,I was so impressed I felt compelled to do so. Matthew Sours & Paul Pennington did an exemplary job.They we're very knowledgeable and worked very well together. I was quite impressed with the whole process.And they even cleaned up after. Thank you guys for all your hard work. I would also like to thank Tracy for for helping me with the financial process,she explained everything in detail.And worked very hard to get me a good price. 12 months ,no interest. Thanks for your help .

Dons Home

3 months ago

Griffin is overpriced and probably a rip off. Charged over $600 to correct a “wiring” issue on a zoned hvac controller. Took at 20 mins and included no parts. That’s $1800/hr.Also needed a new thermostat downstairs. They had two options. One was a standard thermostat for $365. The other was a smart thermostat for $850. That’s when I realized they were ripping me off so I declined any of the thermostat replacement and bought a smart thermostat for under $200 and installed myself in 10 mins.

Nathan Alexander

4 months ago

From my first phone, Griffin Service was polite, and professional.Tracy came and fixed the problem quickly.She was very professional and nice.Highly recommend this company.

Walt Bobby

2 months ago

I had a couple of issues. The electrical install was overpriced, the tankless heater was delayed, but prob because it was a special TECO program. James kinda made up for all that. Timely, very personable, very professional.. HE Did a good job. His only problem was he was a Pittsburgh Steelers fan. We had a great chat about football with mutual respect for both our teams. Go Ravens! Go Griffin!

Michael Nichols

a week ago

Anthony was very friendly. He's got a great attitude. Also, the quote I got was one of the better quotes I've recieved. Anthony might be the reason why I choose this company. A good attitude goes a long way.

Liz B

4 months ago

We called Griffin after waiting 2 months for a different company to repair our air/ heat unit. Griffin set up an appointment the next morning. Joe arrived and was courteous, professional and very skilled. He explained everything and fixed our problem. Thank you to Joe and Griffin Service! You have gained a customer for life.

Melissa Pelletier

a month ago

Ralph was great! He explained everything perfectly, he triple checked to make sure he had everything in order before he left, and made sure to answer all my questions. Griffin hands down has the BEST guys in the field, they are always so kind, so professional, so patient, they never rush through things, they have incredible customer service values, they do things RIGHT!!

Rick Geasy

3 months ago

Thus far, I just had Griffin tech Joe Schiraldi come out to do an assessment. And, without reservation, Joey immediately proved himself to be an open, honest, and unquestionable customer service-oriented professional. He ensured I understood the difference between what's needed and not - to ensure that I do not spend more than necessary. Even when I pushed for more, he said, If that is what you desire, however, do you really want to spend more than you have to? He also openly expressed the pros & cons of repairing or replacing now compared to waiting until the system is fully broken. He also pushed hard for me to stay away from the things that could be done, but in he end, would result in a waste of time & ultimately thrown away money. Yes, that is a lot to be said for someone just doing an assessment, but that is how awesome Joey was. An exceptional first impression of the company and its employees!!!

David Hagwood

4 months ago

I originally really liked this service. They did great work and were responsive, kept me up to date on what was going on. That was over 2 years ago.As of writing this today, I had a confirmed appointment to have a broken water pipe fixed. We had no water. I missed a whole day of work just to find out that they were not going to be making it today. I tried to call and text just to find our exactly what happened. I just didn't get any answers. I called, I got some kinda call center they have setup who told me they would try to get their dispatcher on they line. There was no response. The last text they sent me was they would be here after 2pm, but no other response after I texted them again after 4pm had passed. I texted them on Facebook, and I just got an apology, but still no answers about what was going on.I had to give up on them. It's now past 7pm and I called another service out to help me, which showed up literally within a few minutes of me calling. If you want to know who helped, it was Kingdom Based Plumbing. If they do a good job, you can bet I'll let everyone know.As of now, I'm probably never going to use Griffin Service again. I had been a good customer to them. I called them for whatever I needed, including installing a complete A/C system on our home. There is no excuse for how poorly Griffin Service handled this.

Sandie Miller

3 months ago

David Foster was simply amazing. So courteous, professional and thorough. Great company ...I highly recommend to anyone seeking a quality performance company with your best interest at heart!!!

Denny Pinter

3 months ago

A/C went out in afternoon on a Sunday. Called Griffin at 3:00pm, tech arrived same day. Diagnosed and repaired issue quickly. Had us up and running. Great job!

Stephen Furlong

a month ago

The Griffin Service Team is great. Technicians were professional, thoughtful and great at their respective trades.I had electrical and plumbing repairs and bathroom fans installed. The house looks great!!!

Sal Coppolino

3 months ago

My water heater was leaking and they showed up early the next morning and gave me a fair price and fixed it immediately. Dustin left the garage spotless when he left so I recommend Griffin Service highly.

Allyson Viggiano

3 weeks ago

Jeffrey is the most amazing service guy at Griffin! He’s very knowledgeable about everything ac related. He’s been back to our house dealing with an issue that’s not Griffins fault but he stays until the issue is solved and really listens to our complaints. He’s truly a saint :-)

William Lynagh

4 months ago

Returned after performing maintenance on the water softener system two months ago. Water became hard again Nigel determined the water softener may need to be replaced and may need manual operation. He re-examined his maintenance work today.Appreciate the professional review and guarantee two months after maintenance expense and visit.Today’s visit made me even happier with his services, and I would definitely call them for any other plumbing needs in the future.

chris hackbart

2 months ago

They told us the system had to be pulled out cleaned then re-welded back in place. It worked for 2 weeks then went out and they told me it would be over $2400 in repairs. We had a 2nd opinion and come to find out the type of system I have doesn't have to be pulled out to be professionally cleaned. The other company told me that Griffin had no reason to pull it out amd in turn broke the system leading to it leaking freon. They should come out and fix the system they broke but they refuse to do anything saying it wasn't thier fault. Worse place to have ac work done by. Recommend Florida Home

Oliver Weston

2 months ago

Matthew and Kenny did a wonderful job and were very professional and efficient,
Would hire them again. I’m

Shirish Doolabh

3 months ago

Kyle spent quite a bit of time looking at the problem with my tankless water heater. He was looking to see if my water heater could be repaired as opposed to replacing with a new unit. I like this honesty about Kyle and Griffin services as a whole.

Anna Reuter

a month ago

Had an estimate done regarding our water heater. Very professional and informative. We are from a small town in Wisconsin originally and it’s hard to find the care & attention in such a big city like Jacksonville, but I feel like you could find that here

Diane Denholm

6 days ago

The Griffen Service team showed up on time and got right to work replacing 2 HVAC systems and a duct cleaning. They were professional the entire 10 hours they were there and cleaned up after themselves. They took extra care to even mop the floor after they swept. The price was fair as well! I would highly recommend them.

Tom Rogers

2 months ago

Curtiss was a very nice man and explained what he thought that i needed. To be honest, I think that it is a pretty high charge for a 3 year old HVAC unit. I at no time did I think that I was getting any type of bargain. Maybe I will feel better after the work is done and i have an extended period of no issues. So I expect a PROMPT repair with good results and an extended time period of no issues. I signed up now Griffin needs to deliver

alaina crutchfield

4 months ago

Gerald was awesome! The company fit me in same day and Gerald went above and beyond to figure out what my issue was and helped me save a few bucks and get it fixed quickly. Dominic and his partner came before end of day and switched out a fuse box for me. I appreciate all these guys! Would recommend!

Ashliegh Bolen

a month ago

Justin was very helpful and kind. He was able to get the line cleared and cleaned up from the mess. They were prompt and upfront about costs. I would highly recommend this company.

Shannon Boyd

4 months ago

We were in an emergency situation. Toilets backing up into showers! With four young kids and 2 adults in the house we were desperate. Called after hours and spoke to someone who said they would put out a service call. Never heard back. We called in the morning. Got put in the schedule. Technician came. Looked at a pipe under the house, opened a sweep and stated that the slope was off and the whole line needed replacing. Fine. Great. What about now? Is there anything you can do to get us going now?? We have no toilets!! No, he said. But he did charge us $99 for an estimate, no temporary solution for our huge problem and that quick peek he took. He left us stranded in sewage. What choice did we have!?! We accepted the work proposal at 330pm that afternoon, with an automated response that ensured that a call would be sent out to schedule. We did not hear anything back. We called the next morning and was surprised to hear that our work was not scheduled!! Come to find out, there was no availability until the next day!!! Forget it. We called DAVID GRAY. They came out the same day, popped open the line, shoved a camera through and saw a wall of grease!!! Wham, bam 20 minutes later we had toilets again!! What a relief! No doubt the slope of the pipe still needs to be addressed and it will be, just not by Griffin. We needed this temporary solution to function. Y’all left us. We would have paid WHATEVER to get the emergency addressed. Your tech didn’t look. He didn’t help. Also, your communication system is terrible. Sitting here writing this review I get a text informing me that your tech is on the way for the appointment that we cancelled LAST NIGHT. No thank you, sir. No thank you. Best of luck to you.

JamesB

6 days ago

Kyle was very polite and professional. He provided many needed details about the new water heater. I was more than pleased with the experience. Jim Branson

Renea Chandler

a month ago

Professionally done. Only drawback was three hours late from scheduled time. I called them at 12:45 to see what time they were coming. It was scheduled between 10 and noon. He came at 3. ?. He was very professional though. I think I should have been contacted rather than me contacting them.

erin lewis

4 months ago

Anthony came out to give us a quote on a new AC system. He was kind and informative, not at all pushy. We appreciate the time he spent going over details like warranty, types of units, and efficiency.

Freddie Koonce

3 months ago

Joey was a true professional and provided sage feedback once the maintenance was completed. He also went above and beyond to ensure I understood the repair practices and recommendations to enhance air quality throughout my home.

S.C. Volpe

5 months ago

I used Griffin Service for gas pipe installation. It was a difficult job with many issues. They did a great job for a fair price. Communication was excellent from the Tech and the office. I have already booked them for a other job. I highly recommend them and Kyle did a fantastic job. Thank you.

Joanna Michalski

a month ago

John was really great. Very professional & easy to talk to. Answered any questions we had & even has us considering using more of the services provided by Griffin.

Joan Root

3 months ago

When I stepped into the shower yesterday morning, I realized that my hot water was not functioning properly. I called Griffen immediately and had a new electric hot water tank delivered and installed by 8:45 pm. Yes, their employees work until the job is done! Thank you Griffen for such a quick response and for making my life uncomplicated solving this problem. A shout out to Randy who was professional and knowledgeable...and for staying so late so that I had hot water the same day!

Dianna

4 months ago

Nobody ever wants to fully replace an air condtioner, but if you need to I recommend Griffin. Very professional and kept me in the loop the entire time. I got text messages often about my appt time, when they would be arriving, who my tech was, including a picture. David went above and beyond in my opinion.

Stephanie Allen

3 months ago

Tom is amazing! He took his time with me, made me feel valued and didn't try to sell me anything. He had real concern for me and my situation and wanted the best for me. Looking forward to a long future of working together! One may even say he is the greatest thing since sliced bread!

The Lehrmann's

a month ago

Thanks Griffin Services. Brendan and Jim were great to work with. Punctual, efficient, communicated along the way, and explained all of the system features at the end. We are very pleased! Highly recommend.

William Schwartz

4 months ago

Best AC technician we have ever had!! Curtiss extremely knowledgeable and actually teaches. He has over 30 years experience and it shows. He found several discrepancies that the previous company had done which could have destroyed our unit. So grateful for a company that has qualified technicians.

Sara Steffen

3 weeks ago

Griffin was very responsive. They were upfront about policies and our plumber was very knowledgeable. He explained what was going on well (to non-experts) and we feel confidant in the service that was provided.

James Franchebois

3 months ago

Kyle was fantastic, knowledgeable and empathetic when they came out and fixed our water heater. 10/10, for the future please allow us to tip the workers through card payments because Kyle deserved it

Don Hudson

a month ago

David, our installer, did a great job installing our new Renai tankless water heater. They made sure we were pleased with the results and explained to us how to adjust the temperature.

Mike Smith

a month ago

Dustin was very informative of what repairs needed to be done. Dustin ordered parts & came out to install today. Outstanding service & I’ll recommend to all my friends

Jason A

3 months ago

Drew (Andrew) did a great job! On time, professional and friendly. My ducts are happy ?!

Dale Bethea

2 weeks ago

Deklin's visit was to inspect my AC before summer temps set in. He went over how my unit is doing and answered my questions. He was friendly and professional. 5 stars out of 5.

David Veros

3 months ago

Randy was great. Called me to let me know he was on his way. Pin pointed the issue within 5 minutes. Repair took less than two hours.

matthew simons

a month ago

The entire team was amazing, quick, clean and installation was neat and tidy. I appreciate their attention to detail in routing my old wiring and piping. Thank again for a great service.

Katrina Pride

2 months ago

Gerald was very professional and was able to quickly resolve a plumbing issue that 4 other plumbers from 2 companies were were unable to. We will be using Griffin Service from now on!

Mario Barcelo

2 weeks ago

Deklin, Vinnie, Dominic did an awesome job. Very detailed oriented and efficient. I recommend them and Griffin Service for all your needs and everything else that they do.

Alexis Pusateri

5 months ago

Griffin was able to schedule a tech to come out same day to service our Airbnb before our guests arrived.
Gerald was great to work with!

Rex Williams

2 months ago

Technician called when he was on.the way, then we got a text with his pic so we'd know who was coming. Very knowledgeable and professional; so.much so that I contracted them for yearly service on my HVAC system.

John Allen

3 months ago

Affordable and professional. Crew showed up at 8am, done by 2pm dismantled and removed a crumbling system. Installed a complete new system sized correctly for our house with better efficiency. The crew cleaned up every trace of having been here...

Michael “Jude” Collins

2 months ago

I have nothing positive to post about Griffin. They appear to have contracted to provide services to TECO but are understaffed or ill equipped to honor the contract. They do not follow-up, they do not meet appointments that they set. If I have concerns or questions, I have to contact them. They may provide quality service once they complete a job, but I wouldn’t know because I can’t even get them to perform the initial visit.

jmac beckham

a month ago

Griffin is always prompt to send someone out. Justin came to service our hot water heater and check our softener. He was extremely thorough, took time to answer any questions I had. Professional, friendly 5star!

Debra Merrigan

2 months ago

Griffin installed our AC units a few years ago and I continue to have them clean and maintain every six months. They are always on time pleasant professional and pricing is reasonable.

Jeffrey

a month ago

Dustin extended my gas line and added 3 new shutoff valves. He throughly explained everything to me answering every question I had. He did a great job and I would use him again.

Amanda Rivera

a month ago

Kyle came out on a Saturday to replace my water heater. Great customer service, friendly and professional service tech. Would highly recommend this company.

Crystal

3 months ago

Vinnie came out to run a camera in a our plumbing system and was professional and educational! He was able to show us the issues and give us informative feedback.

Jennifer Dumas

5 days ago

Nigel at Griffin provided EXCEPTIONAL service when he flushed out my tankless water heater. In addition to doing superior work, he took the time to educate me on how to maintain my system.

Samantha Miller

4 months ago

I had Dave come out and do a dryer vent cleaning. He was absolutely amazing and a true expert in the field. Highly recommend!

Heather Stockton

4 months ago

So nice to have a knowledgeable professional tech. Steve was courteous, had manners and knowledge of the job to be done. When finished my place was emaculate and the job was perfectly done.I recommended Griffin at the board meeting tonight for any work they needed.Heather StocktonCertified Building Contractor

Lee Staicer

2 weeks ago

Lot’s of things cleaned, new uv bulb, new hard start box, and a secondary surge protector added to the compressor electric box. Good job by Deklin on all work. I’ll use them again even after being with them for 2 years now.

Jennifer George

a month ago

I became a Club Griffin member with my new AC install late last year and it includes a yearly Water Heater Flush among other things that help me keep my major appliances in optimum working condition. I’m so glad I got this option I’m not a “do-it-yourself-er”! They are always professional and friendly. I like supporting local businesses here in St Augustine.

Richard Dewey

3 months ago

Curtiss was very professional and answered all my questions. He was honest and gave suggestions on further maintenance and filtration options. Griffins member program includes HVAC maintenance and water heater flushing at a reasonable investment for a year. Dustin was also very professional when he came to flush my outside tankless water heater. He was very pleasant to talk to and also was honest with suggestions for maintenance and options. Curtiss was my installer for the APCO Mag filter and UV combination package. Super fast installation, pleasant and professional as previous visit. Griffin Service has been great and I highly recommend.

Brett Harrover

a month ago

Ralph was our tech. Super friendly and knowledgeable. Explained everything in detail. Office staff also helpful and friendly. Great Job!

mason “crzykdy” kay

a month ago

27Apr23. John was very knowledgeable and informative, very professional. Very pleased!!!24feb23-More of the same today… Vinnie was awesome and explained in detail what all he did and what he found as well as what he recommends moving forward. As always, great professionalism and very knowledgeable! 5 stars for each of the issues I had them take care of. Most definitely will be using Griffin Services again any time I need something!! Thank you!!23feb23-Vinnie explained everything very clearly!! I’ve dealt with 2 technicians in 2 days and both are great (even when they deliver bad news). I am very grateful for these 2 guys.21feb23-Gerald was awesome!! Thank you so very much!!

Chiddu Rayaprolu

3 months ago

Upfront fee and willing to work with customer attitude made me to sign up with their peace of mind option. Eddie’s has customer service attitude and his professionalism made me to work with Griffin. I recommend their services

James Fairchild

6 days ago

Logan did a great job. He was honest and knowledgeable. Answered all my questions in detail. We are cooling again!

Gregory Boudreau

2 months ago

My carpet was destroyed because they didn't put anything down to protect it. It's been about 10 months and they still haven't satisfied the city of Jacksonville's inspection. I'm not happy and at some point will have to replace my carpet. Sales is on it, but they dropped the ball after that. Unprofessional

Special Ed

2 weeks ago

Outstanding Performance and Professional! Quick response to be added to schedule and Curtis was awesome. Very informative and over and above service for the PM preformed.

linda connelly

4 months ago

Mr. Cruz did a great job, tracked down my leak issues, very thorough, walked me thru his thought process. Very engaging, actually made what I thought was going to be a major disaster a walk in the park. This is my second time using Griffin and it just keeps getting better. I give Mr. Cruz five bright shiny stars.Michael Connelly

Aaron Henry

3 months ago

Gerald serviced our sink/disposal. He was very professional and knowledgeable. I really enjoyed my experience with this technician. Would highly recommend Gerald.

Brenda Paige

5 days ago

Ralph was detailed oriented in expressing the type of equipment needed to fulfill his service call. Ralph was knowledgeable, courteous and professional

Todd Shine

a month ago

My tech was knowledgeable and courteous. The customer service is very good. I would recommend Griffin Service for all you HVAC needs.

Marilyn Eso

2 months ago

James was very professional and was quick to evaluate to issue. He worked quickly and was very helpful. Would absolutely recommend and reuse Griffin for any services they provide.

Maggie McHugh

a week ago

Eddie was so kind and worked hard to diagnose my issue with my mini split AC. I couldn’t recommend Griffin or Eddie more. Man deserves a raise

Jesse Farmer

2 years ago

We moved into a home and realized the AC was not working. I have been doing HVAC for a long time and have never treated a customer the way I was treated. My fiancé is pregnant and I am constantly working this time of year so I didn’t have time to fix the system myself. I called them out because they were the installing company and figured it would be covered under a one year labor warranty. System was installed January of this year. Long story short I called them out to correct the install error and was basically told I’m wasting “Joes” time. Asked to speak with their Operations Manager and haven’t heard from anyone. I have since corrected the issue but that’s not the point. I expected the same service as any customer and extremely disappointed with this company. Most systems are installed incorrect and this is a perfect example of that. Pictures are to show what the issue was since they didn’t want to entertain my service call. Clogged piston and capillary tubes. ??

Michael McDermott

a month ago

Jimmy was awesome. Work was done fast and properly. Walked me through what he was doing and very transparent. Always enjoy the experience with Griffin!

Connie Logan

3 months ago

They are the absolue worst at appointments. They do not offer a time frame instead they say go about your day and we will call when we're on our way. That just does not work for me. Also, when you do have a day scheduled they may or may NOT show up at all.. so not very reliable. We will be looking for a different HVAC company.

Abbie F

4 months ago

The tech that came to my house left such a bad taste in my mouth telling me my repair would cost around $30,000 that I didn't call them back and put it off for 6 months. Just had the problem remedied for less than $2,000. Wouldn't call them again or recommend for any service.

Kaiti C

a month ago

Griffin is quickly responsive - which you often need when your systems stop working. Once they sent a tech next day for my leaking toilet. Eli was professional, quick and thorough.Today they sent Logan - same day - for a non-operational A/C. Logan quickly diagnosed, repaired and got me back up and running. Highly recommend!

Matt Michael

a year ago

Griffin Service was professional, fast and good value. They came next day and took time to put the system in right. Very happy with the install and the performance of the system so far. Thanks to our crew Jordan and Yishen you rock

Mark Nester

a year ago

Joe came to my residence offered a detailed explanation and quote. Dustin and his installation partner were very respectful and did an amazing job. So far, I am extremely happy with my new water heater as well as the quote and the installation process.

Robert Kreider

2 weeks ago

Kyle was our tech who graciously and professionally fixed the rusted gas line hose connector for our hot water heater.
Kyle went over and beyond our expectations. Griffin Service is lucky to have Kyle as an employee. Best customer service ever. Thanks Kyle. Be well.

Randy Zamparelli

a month ago

Service was great, from the trouble call to completion of the install of my new unit. Everyone I dealt with was prompt, professional, and efficient and they cleaned up exceptionally well when they were done. Extremely satisfied.

James Furlow

7 months ago

Called Griffin for servicing our tankless water heater service - scheduling and communication were great, and technicians were here within a couple hours of our first call.Dustin and Jim were extremely friendly, helpful, and professional - diagnosed and fixed the issue in about 5 minutes, then spent a little time sharing helpful info and checking to see if there were any other needs/items that required attention while they were out on the service call.Great experience - would recommend and will definitely use again!

Peggie Johnson

a year ago

I called because my system was working poorly and my home got up to 80 degrees. The unit had just been service by Snyder in May before I purchased my home. Griffin came out same day,, found a buried drain pipe that was causing constant backups and poor output. They moved the pipe above ground, unclogged the lines, replaced the capacitor and offered to install my Nest thermostat I had bought. I said yes. 2 hours later and my 80 degree house is now a comfy 74. You betcha I bought their maintenance plan. Thanks Griffin! New lifetime customer.

G Harris

6 months ago

Dave B came out this afternoon to inspect our system that is not cooling all rooms equally. He went through and measured the air flow and temps from every vent then went back and made adjustments as needed. This seems to have done a good job but he went on to explain how the return air vents are not performing up to par the way they are installed and explained a solution and provided an estimate for that work but suggested we wait for a hot day to see how the current adjustments really work before jumping in to the other work. That is why we stopped using McGowan and started using Griffin, first - they return calls, second - when they come out they are professional and thorough. Thanks again !!

Bryan Biggs

7 months ago

Everything about my experience with Griffin was excellent. Professional scheduler got us set up quickly for same day repair on tankless water heater. Tech Gerald was fantastic, knew the problem before he even looked at the unit. Professional, courteous, and knowledgeable. I am new in the area, Griffin is now my go to for plumbing issues.

Mia Carter

3 weeks ago

Very informative and helpful. We will utilize them for an upcoming overdue maintenance one our tankless water heater.

Jill Cram REALTOR

a year ago

FIRST TIME: I hired them to remove a horrid utility sink from the laundry room. Even though it was pouring rain when they arrived, my floors and the work area were left spotless and they even hauled that ugly sink to the curb. Thanks, guys!SECOND TIME: After having a positive experience the first time, I called them back out to look at a leaking supply valve to my washer. They charged me a $69 service call just to look at it, then after sending 2 men who knew nothing about plumbing to look, they called the boss (who NEVER saw the issues) and told me the only way to fix it was to remove the entire assembly from the wall (tearing open the wall to do so) and that the cost would be $900. Knowing a bit about plumbing after 30 years of renovating homes, I sent them away and called a REAL plumber. That plumber only charged me $100.00 total, had it fixed in less than 30 minutes with about $10 worth of parts and it works great, no issues. So consumer beware...they may be ok for some stuff, but not plumbing leaks.

Rick Brewster

6 months ago

Had Griffin do AC check and cleaning due to having a coupon. Technician was pretty thorough including leaving pictures of suggested repairs and work done. The only reason I didn’t give 5 stars is that Griffin (no fault of the tech I’m sure) gave me a quote of over $150 to replace UV light ( the bulb cost $59) and over $200 to replace the capacitor which cost me $15. Very suspect of over pricing. Sorry, just how ai feel.

Desiree Carroll

6 months ago

The water throughout my house was not getting hot so I called Griffin in the morning and they scheduled me right away same day to help with my electric tankless water heater. Their communication was excellent from scheduling, arrival and walking me through what was wrong with my water heater. Shout out to Kyle D, who was very professional throughout the whole process, fixed and adjusted my water heater in less than 10 minutes and even took a look at my garbage disposal while there. Service was great! Saving their number for the future!

Buddy Price

a year ago

I’ve had a leaky faucet that made noise. They promptly showed up and fixed the problem as well as the tank in the toilet. Highly recommended Griffin Services!!!

liz sansone

8 months ago

Jeff was the tech, he was fabulous from the moment he arrived until he completed the job.What I liked most... he walked me through every little detail and also took pictures to show exactly what was going on with my unit.When he arrived, he handed me the 360 service agenda where he made sure I knew what to expect and to make sure I knew about Club Griffin, which I chose to join because of all the features and service.I am going to be a very happy customer with Griffin.

Quentin Jones

a year ago

I have had A/C issues for The past three years and have gone through seven different AC companies in an attempt to have it repaired. After hearing a radio ad about Griffin Services I Figured I’d give it one more shot to find a company that knows what they’re doing. Jimmy came over and was able to diagnose the problem within minutes. He was punctual polite and very informative of the problem. We had the entire duct system replaced by three installers, Brandon, Deklin & Uzee. These three guys were amazing. They worked extremely hard for 4 long days in 90° + weather. You can only imagine what it was inside the attic. After installing a complete duct system for a rather large house I finally have cold AC. I would recommend these guys to everyone no matter how big or small your project is. I am a lifetime customer of Griffith services. Thank you guys!

Megan Kelly

4 months ago

Explained my options thoroughly, did work quickly and professionally. I felt like he really tried to give me the best value of the options for my repairs. Thank you!

David Butts

a year ago

They were very professional. Both when I called to request an estimate and when the actual work was performed. The tech who actually performed the install was very detail oriented and friendly to boot. Showed up on time and stayed until all work was completed and work area cleaned up.

Mica Brown

8 months ago

Nigel was so very professional, polite and committed to doing the job correctly. We needed a water line moved to accommodate our fridge being moved to a new location. This involved maneuvering around a difficult attic space and working around electricians who were also on the job site. Nigel was a pleasure to work with and I’m very confident that the job was done properly. Griffin Services was very easy to work with and we were able to schedule the appointment exactly when we needed it. Many thanks to Nigel and Griffin Services!

Larry Welborn

6 months ago

Without a doubt the best service I’ve ever had! Nigel takes the time to explain, show and share his knowledge and is extremely professional! I would definitely recommend Nigel and Griffin services. Also, if you want to take talk to someone? They actually answer the phone…

William D Kelly

a month ago

Logan Texted he was on his way. Arrived introduce himself. Got to work servicing our a/c unit checked it cleaned it and provided information on a UV upgrade that we are considering.

Greg Vaccaro

5 months ago

At the recommendation of our pool installer, I hired Griffin to run a gas line and hook up the pool heater. The installation was not functional at first, but Griffin was extremely responsive to calls and worked diligently with both the pool installer and heater manufacturer to identify and resolve the issue. I would definitely use them again.

Victoria Araque-Fuentes

6 months ago

Tracy was amazing! Fixed my father's plumbing issue quickly and efficiently. Courteous and prompt. Thank you for all your help. Will definitely be using Griffin Service in the future if any other issues arise!

Lorrie Pardee

6 months ago

We had water heater replaced and heard they offer many home services , so we had them repair under cabinet lighting in kitchen. Friendly, professional, on time, and charged a fair price. We will use Griffin again.

Thomas Mazzotta

6 months ago

Outstanding company. They are very committed to customer service, and the quality of their equipment and team are second to none. Deklin came to service my system, and he explained everything in detail, and was a joy to have working on my A/C system. You’re in good hands with Griffin Services!!

Monica McGauley

10 months ago

I will likely only use Griffin Service from now one. I told Eddie my issues, he offered the perfect long-term solution for me which I didn't even think was possible!!! I am extremely appreciative of him for how kind his was and listening to me. I know from experience, that doesn't happen everywhere. Since the equipment required wasn't available at the time, my system was up and running and it was late in the evening, he called Melissa to assist with getting me scheduled the next morning which worked better with my schedule. Logan and Andre did an amazing job! They were super nice and showed me everything they did. I'd recommend Griffin to all of my clients as well as my collegue's for their clients because I know they'll be well taken care of here. Thank you guys!!!

Xodyak

5 months ago

Gerald was fully transparent and let us know exactly what was going on. He was quick and efficient while doing a fantastic job, and clearly explained options moving forward with additional issues. Highly recommend!

Jason Tuchardt

6 months ago

Tracy came out day before Thanksgiving to service a blocked second floor drain. She diagnosed the problem quickly and worked for a couple of hours pulling our toilet to access and snake the drain. Her efforts paid off. We certainly appreciated Tracy’s professionalism, knowledge and courtesy in resolving our issue. Highly recommend both Griffin and Tracy!

Betty Nowicki

a month ago

Elijah was wonderful! He was polite,told me what was going on, and when he was finished. He cleaned up!!!!! This young man was great. If all your employees are like him, you e got a winning company!!!! Thank you Griffin services!

LaWhit Lizzmore

4 weeks ago

Tech came out and thoroughly searched for the water leak in my house. The leak was found. The tech provided pictures a contractor to help with my claim and the cleanup along with putting everything back together..

Mitchell Mead

5 months ago

I used Griffin to replace my A/C system and have since used them for all my repair needs. Response is quick and all the Technicians are friendly and Knowledgeable. Recently signed up for the Griffin Club which includes all preventative maintenance check-ups

Stacy Morris

2 months ago

Jeff was very knowledgeable with our A/C system. He fixed it quickly and explained everything he did to repair it. He was very professional.

Vicki Deatherage

6 months ago

Vinnie did a camera look thru entire plumbing system and fixed the issue. Unreal how knowledgeable this guy is and gave so many helpful suggestions on how to keep your water pipe system working plus what other things Griffin has to offer to help. Certainly again Griffin has very well trained and professional employees !!

Dustin Vaughn

4 months ago

Kylan was very professional and knowledgeable. He went over the process and answered all of my questions honestly. He even pointed out something the competition may have missed.

Susan D

6 months ago

Eddie did a good job on our AC, it’s working now and Eddie is a nice and did his job well.?

Mary Anne Williams

5 months ago

He never told me his name but he fixed the problem easily and quickly. My gas tankless water heater thermostat fell out of it's mooring and was hanging by a wire. He put longer sheet rock screws and reattached the thermostat. Done!

Miranda Watson

8 months ago

Our ac drain line got clogged and started leaking through our ceiling. The next day griffin plumbing service came out to help us figure out the issue, we thought it was the washer since we just installed it that day. After cleaning our washer drain line and running the washer the leak persisted and Errol the plumbing tech said “where’s your ac?!” (It’s right next to our washer) he could see it was leaking and had overflowed. He quickly called his team and got A/C and the water restoration crew out. A/C took a while to get there but they had texts that let us know the a/c tech was finished with his other job and would be heading our way. The a/c tech was quick and ableTo diagnose the issue and fix it in under an hour. They were super informative and answered all our questions, and while they showed up late I’m glad they showed at all. Such a stressful experience since we justMoved into our home one month ago and these professionals really handled this so well. We even signed up for their membership. Super glad we used griffin. They took a lot of stress out of a very stressful situation.

Chris Muller

2 weeks ago

James did a great job for us! We will definitely use Griffin Service again!

John Agent

6 months ago

Semi-yearly maintenance of our to AC units. He did a superb job, making repair improvements for the units to drain better and a clean efficient maintenance on the 2 units. Best we have had in 22 years living here.

Amber Taylor

6 months ago

Had a switch where the spring had corrosion and had intermittent failure to connect, Logan arrived quickly, assessed the unit, and gave us a full breakdown even taking the time to make sure we followed his explanation of the problem and the repairs needed. Logan was kind, courteous, polite, professional and above all quick and efficient. Any further repairs I will definitely be using Logan' services again.

Danielle Brown

5 months ago

I had a tech come out for an estimate on installing a tankless water heater. He was professional and answered all my questions and I will be proceeding with the work.I'm giving 4 stars because of the miscommunication when scheduling the appointment. I made it for a Tuesday, got confirmation from Griffin through text and email and no one ever showed up.When I called they said it was moved to Friday without confirming this with me. This was a huge inconvenience and is unacceptable from a licensed company.

Robert Kennedy

7 months ago

I have never had a better service experience in my 24 years of homeownership. Griffin / Kyle D. provided Exceptional communication during scheduling, explanation of estimate, and gave full detail explanation of work to preform. Thank you Griffin for restoring hope in professionalism! (This service was for a custom propane piping/landscaping design/installation for Tiki torches)Thank you Griffin

Lynn Williams

4 months ago

Tracy was the first plumber that cared enough to find the issue and fix and give great advice. The past 3 visits were unproductive and a waste of time and money. I HIGHLY recommend Tracy and will wait to have her service any future needs! 10+ to final get an answer and solution.

John Payne

5 months ago

Gerald was very professional with the installation. He did an excellent job and was very conscientious about his work and clean up. We are very pleased with Gerald and John who assisted. Thank you for a job well done.

Susan Breitbart

5 months ago

I have used Griffin many times over the last few years. I am so picky with everything and they always deliver quality service. They just replace my water heater and always go a step above!

Paul Yoder

10 months ago

I've gone through Griffin twice now for a new water heater unit and a gas pipe replacement, both times Dustin was there to take care of it. Super great service! I'll be a long term client and referred them to family in the area as well.

Stanley Hettler

a month ago

What can I say other than Curtis did a fantastic and thorough maintenance job. Curtis answered all of my questions regarding my home's current HVAC health. Curtis made some great suggestions, that would be beneficial to both the health of my HVAC system and that of my family. Curtis even caught issues that the installation contractor overlooked. I would highly recommend Curtis and Griffin Service for all of my Plumbing and HVAC needs.

Geoffrey Baxter

7 months ago

I called Griffin Service on a Thursday afternoon due to a sporadically working tankless hot water heater. They took my info and said they'd have a tech call me the next day when they were on their way to my house. That ended up being around 10am, but I had already reached out to a friend who was able to fix the problem earlier that morning. They were very nice about me canceling, and the two people I tailed to send like they were nice and cared about helping. I would definitely call them for service again if needed.

ELIZABETH MORGAN

6 months ago

Blake performed the maintenance required by Rinnai Tankless Water Heater. We also had some additional questions about other services. We were impressed with Blake's professionalism, his knowledge and his ability to discuss and provide us the answers to all of our questions. Blake called 30 minutes before arriving and was friendly and engaging! After performing the required service, Blake made sure to check if we had any other concerns. Griffin Services is lucky to have such a great employee!

APOSTLE REED

3 weeks ago

MY TECHNICIAN WAS VERY KNOWLEDGEABLEABOUT WHAT CAUSED THE PROBLEM AND THE BEST WAY TO REPAIR IT.ALSO VERY HELPFUL WITH QUESTIONS I HAD ABOUT UP GRADES I WANTED TO DO TO MY THERMOSTATI HOPE HE HANDLES ALL MY SERVICE NEEDS

Aaron Taylor

6 months ago

Maintenance Director over a healthcare community. Griffin Communication was above and beyond. Matthew Sour and his partner were extremely professional and timely. Did an excellent job. Griffin will be getting our business from here on out. Oh and the price was reasonable!

Dani Hebbler

3 months ago

Errol was incredibly polite and quickly unclogged our drain. He provided a great explanation of what was wrong, provided upfront cost estimate and was professional throughout our encounter.Griffin is amazing and so quick to respond- great local service who I’ll gladly use again (this was our second experience, both times stellar).Thanks again to our sweet tech, Errol for his great work and kindness!

elizabeth schaefer

a week ago

Needed help hooking up gas to a grill. Dustin was excellent-great service, communicative and efficient. Thank you!!

Vera Rode

4 months ago

Gerald was professional and courteous...he even cleaned up behind himself which doesn't always happen with some companies ?. I am very satisfied with all services that I have received from Griffin.

Mount Sinai Christian Assembly

4 months ago

True to their word and very professional. Pleasant attitude yet focused on the work to be done. Courteous and helpful in explaining what was needed and what he was doing. Overall a good experience.

scott herndon (Surface Removal Systems)

2 weeks ago

What a great company and highly recommend them. Our installers Mike and Dave were the best and Shane our sales representative was fantastic and also came out to help and check out the progress of the project. If you are considering a new unit stop now and call Griffin Services.Update: just had them come out and replace our hot water heater with a tankless one. Best company ever.Second Update: Dustin came out and replaced our entire water filtration system and new main water line to the house. We have well water and now everything is amazing. Highly recommend them and Dustin was super informative and explain every step. This is our third major utilities upgrade with Griffin Services.

Michael Janzen

6 months ago

We had a gas leak in our house somewhere and they were very methodical and checked everything, even being here late on Thanksgiving eve. Found leak seams to be in my generator so testing that for the next 24 hours. Would recommend them for service!

Luke Hemphill

a month ago

Dave came out within an hour of my call on a Sunday. He diagnosed the problem quickly and gave us a time frame for when he would return within the next day or so.

Linda Kan

8 months ago

Vinnie arrived with his nifty camera to troubleshoot our pipes. Friendly & very informative showing us what he saw on his screen. He found all our problem areas which were given to Tracy & Joey who came a day later. Another 5 star team, arrived promptly & explained everything. Cleaned out all the problem areas with their Hydro method & we're good! Don't hesitate using Griffin; their people are top notch from beginning to end :-)

John Burke

6 months ago

Leon was thorough and professional. He was there minutes before I arrived home after I called 20 minutes away from home. He reiterated suggestions that had been given to us previously. He was kind and considerate and a pleasure to have repairing our A/C.

Janet Eller

4 months ago

The technicians were very professional, very resourceful, and responsive to our needs. Griffin Service helped us in a rather stressful situation. Truly appreciative of their service.

jonathan

6 months ago

My repairman David was the best and rare . . . I mean honest. He diagnosed my problem and didn’t try to up sell me. Very professional. I would definitely use Griffin for all of the household work that I can.

Tim Reed

5 months ago

Excellant technician, and Griffin services was easy to work with. Calling from Maine to get service in Florida couldn't be easier. Will definately use again if the need arises. Thanks

ShangHai Kid

6 months ago

Had a couple companies quote repairs to my system. Even though Griffin was a little more expensive, I felt better with Eddie doing the repair. He was very professional, didn't talk down to me, showed me and explained to me what was happening to my system, what needed to be done and what I could do to make things better.

Jim Haddock

5 months ago

Jordan and Lucas were polite and thorough while they installed our AC. They put floor covering throughout the home and cleaned everything up when they finished. I would definitely recommend them for an AC install.

Joyce Rau

4 days ago

Good job on the second try. Scheduled and came back immediately to address my complaint. The problem was on oversight on the previous techs drainage installation. I still believe in this company and willing to continue using their services as they are prompt, reliable and noteworthy to add provide a quality product.

Vinny Bex

6 months ago

Overall service and Technician were great. David was very knowledgeable and patient enough to explain everything. Thx for coming out so quickly and giving the AC a look!

Mike Foster

4 months ago

Gas leak repair.
Dustin was very professional and knowledgeable. Explained everything as he made the repairs.
Will definitely use again.

Mike Smith

2 months ago

Excellent customer service, called on Wednesday night and they were out first thing Thursday morning. Repaired my water heater in less than an hour.

Mary Wilkie

2 months ago

Deklin checked out our AC unit this morning and took time to explain everything he found as well as changing the filter and suggesting simple maintenance we can do to maximize our AC efficiency. Once again, we’re so pleased with Griffin!

Luis Marquez

4 months ago

Terrific service. My tech James Pike is top notch, very knowledgeable and professional. I will be sure to use their service again. Highly recommended.

Ema

6 months ago

Prompt, courteous, on-time, great communication. I needed my Garbage disposal replaced so I thought but Nigel showed up Resolved the issue, saved me money, what an honest company. I would 100% call Griffin for my plumbing services in the future.

Kym Labo

3 months ago

Michael installed a split A/C unit in our enclosed lanai. He was prompt, professional, neat and the install is perfect! Thank you, Michael and Griffin Services!!!

Mya K.

7 months ago

One of my kids flushed a ball down the toilet & I couldn’t get it out. But Gerald came and he fixed it very quickly & he communicated very well. He was awesome. Hopefully I don’t have to, but if I did have to I’d definitely use their services again.

Anisia Dawes

2 months ago

Dustin was amazing! He went above and beyond to explain everything in detail and meet our needs. Highly recommend!

Grenville Castillo

2 months ago

I call explain my problem And they schedule for a technician to come to my location promptly. The Tech came identified the problem and rectified the problem and left me a satisfied customer.

Nichola Williams

3 months ago

Joe was patient and informative. He explained all issues with simplicity. Our AC is working nicely thanks to Joe!!

Nik Gajarawala

5 months ago

Gerald did a great job - he was on time and the installation was quick. There was also great communication from the staff at the office Would definitely use them again if needed in the future.

Cherry Gilbert

6 months ago

Joe Schiraldi did an excellent job. He even detected some problems that a previous technician may have overlooked. Joe has helped us in previous visits, and we could not be happier with his support and courtesy.

Nathaniel MacAdams

a month ago

Griffen was very responsive and even came out on a sunday night. I was very impressed. They replace to hvac untis and were exteremly efficient.

Harold Nord

2 weeks ago

I have never had a bad experience with Griffin Service. In fact they have come in where others failed to perform. Today Eddie did a bang up job and provided detail in the work. It was done expertly and timely. I. Highly recommend Griffin Service!!

Reed Whitney

2 months ago

Vinnie was very professional and courteous. He did a great job on the repairs so glad I used this company.

Edward Neely

a month ago

Kyle D did an excellent job in fixing my gas fireplace mechanism and described in detail how to restart the fireplace when needed.

Amy Lane

3 months ago

The team was great. On time, happy to be at work, diligent and focused, and good collaborators. They ran into some unexpected challenges and totally rose to the occasion

Carol Storrs

a month ago

Jeffrey was professional and very thorough in doing the AC maintenance service. I would recommend him to anyone needing AC service.

Bob Shanks

2 weeks ago

The water line to the furnace for drainage I was clogged up so the thermostat didn't work properly so he showed me how to do it and I really appreciate what he did thank you

Gayle Smickle

9 months ago

Replaced outside hose bib and brought it up to code with brass fixture. Replaced cartridge in our shower which was a mess from a previous contractor. Quality jobs well done. Jimmy was our tech and we couldn't of had a more professional service. Outstanding job. Very respectful of our home and very courteous at all times. Looking forward to working with them again when a need arises. Thank you Griffin Services!!!!!!

Hector Contreras

2 months ago

Very professional ,knowledgeable, and an excellent troubleshooting plumber. If I ever have any more issues, I would hope to get him again.

Aleta Bennett

2 months ago

My outside spigot was leaking with a good size trikle. I called about 9 am, and the plummer showed up at 2, in and out in less than 45 min, good job!

autumn neuhring

a month ago

Joey was awesome! Super professional and knowledgeable in all areas. Will be using them from now on

Justin Moses

3 months ago

Steve was awesome!! We had a big problem that he resolved quickly. Great company also!

Vic Ephrem

8 months ago

Errol is an outstanding and professional plumber. He communicates issues as he works, understands what went wrong, and implements the correct fix. Repair cost seems fair, but not cheap, as is typical in today’s inflationary environment. Recommend their annual membership as it saved us quite a bit.

James jeunelot

6 months ago

Keith & Kenny were awesome! They explained the process of the hydrojet sewer cleaning, scoped the sewer pipe, did the hydrojet work, double checked with the scope and did more hydrojet work until they were satisfied the system was working adequately. Very professional. Well done gents, well done!

alan rix

9 months ago

Griffin services arrived at my home today to repair plumbing on the bathtub. Three individuals showed up, John Elijah and Brandon. John was the supervisor and Elijah and Brandon were the techs. All three individuals did a magnificent job and I would highly recommend these three people to come to my house on any job. They did a wonderful job and were extremely professional and courteous. I would highly recommend anyone to choose Griffin services for their services

Frank Farrell

7 months ago

I appreciate the quick response from Griffin Service on my water heater replacement. I had no hot water for a couple days prior to asking them to come and look at it. Vinnie Falcone was upfront on the cost and the timing for a replacement which ended up being the same day. Technician Gerald Howell was prompt and professional. He did a great job on the water heater install. Thank you to all for the work getting us hot water again.

Anonymous Anonymous

a year ago

I am very pleased with Griffin Service. Everyone has been very professional and pleasant to work with. Specifically, Matt has gone above and beyond. He is very professional, competent, personable and just a pleasure to have come to my home to perform the necessary work. He is a terrific trouble shooter. He needed to return to complete a toilet installation and was also very reliable with his follow up. I highly recommend this company.

Robyn Kelley

7 months ago

So we had a broken water pipe under our kitchen sink. Call Griffin and they sent a young man name Nigel who was simply amazing. Explain to me what was going on in terms that I can understand he gave me the cost estimate and completed the job! I am so very grateful coming home to 3 inches of water throughout your house was really scary and overwhelming! I really appreciate Griffin and especially Nigel!

timothy blunt

3 months ago

I’m very happy with the service provided. Technician was on time, explained the entire process to us and also provided a discount for the service. I highly recommend them!

Sonya Ferris

10 months ago

Returned call promptly and immediately made arrangements to come out next day. Arrived on time. Service was extremely thorough. Both installers were polite and professional. Made sure we understood details of new system and asked if we had any questions. Thoroughly cleaned work area upon completion. Followed up next morning! Excellent service all around and pricing was better than another competitor we’d contacted.

Sajal Bagchi

8 months ago

Randy Flynt was very professional, came in time on Sunday evening and fixed the leak in the water line in no time. He clearly explained the charges for the services beforehand and did quality work. I wouldn’t hesitate to call the same company again, if needed.

M H

2 months ago

Tankless Water Heater Flush. Used Griffin twice. On time. Professional. Explain what was done and answer all questions. Very friendly and reliable.

Joe Hoag

2 months ago

Amazing job, Justin was very professional and made sure to get the job done in a timely manner. Recommend ?

Kimberly Vincek

7 months ago

We spent $18000 on a brand new AC system. Since it has been installed a little over a year ago Griffen has been back to repair several parts that went bad. We have error codes almost monthly. Each time its something new. I have asked several times for a manager to call me back and have never received a call back from anyone. The last time the technician came out (just last month), the AC stopped working the same night! Now less than a month later another error code! I will be contacting the BBB tomorrow. I just do not know what to do at this point. I hate leaving bad reviews, but I would never use them if I had another chance.

Paul Lake

7 months ago

Dave was fantastic. Was very knowledgeable and courteous as performed quick, successful troubleshooting and explained what he was doing and why throughout his service activity. AC issue was resolved quickly and without any further issue over the next 2 days.

Just Tom

2 months ago

3 repair visits in 14 months on an over priced unit? Unit was installed on existing copper. Found out during installation that new copper would cost an additional thousand dollars! I was never given the option during negotiations. Oldest trick in the book, You be the judge.

Shay Marie

5 months ago

Tracy and Francone were responsive, profession and very helpful. They are very knowledgeable and I appreciate their help ! Griffin is definitely the plumber to use..

Peggy Rutherford

7 months ago

John Tuthill and his teammate installed power to my mini split air conditioner in our garage. They did a great job, cleaned up, and their pricing was the best. Thank you. We will use them again.

Bonnie Geddis

6 months ago

The representatives (Matt/Paul) were very professional, responsive, dedicated to the importance and value of the repiping needs required in the home. Both representatives returned to finalize their services. Both are instrumental to your company's growth and development. Kudos goes to both men with three snaps up in Z Formation.. Great Guys.....Master of the Mind..Jack of ALL trades!

Connie Tracey

8 months ago

The technicians were friendly and professional. They arrived on time, and I received a courtesy call 30 minutes prior to their arrival. My questions were answered thoroughly. We were pleased with the installation of the tankless gas water heater and the water softener. I would highly recommend this company.

Richard Longo

7 months ago

Water heater went out last night. I called this morning and they had someone out by noon. They confirmed that I needed a new water heater. Someone came and delivered a new one on the spit, and was installed within 2 1/2 hours. I am beyond happy with the service and professionalism.

Jacob and Jill Thurlow

6 months ago

Called Griffin in the morning with a leaking water heater. Arrived near 11:30 and looked things over. After providing a couple of options, they removed the old unit and replaced it with a new unit by 2:30. Great experience!

Jason Chappell

3 months ago

My plumber, Girard was very good and knowledgeable and got me a ping going as quickly as he could

Bill Dugdale

3 months ago

Errol was on time and professional and did good work. Fair price. Totally professional and a and a great job

Blue Harrison

9 months ago

The tech was on time, well prepared ,and knowledgeable. He found and repaired the problem quickly. He informed me of what he was doing each step of the repair. He was very through and professional. He also explained the additional packaged of serveries the company offered. Over all a great service call. You have an outstanding employee!!

Leo McCray

3 months ago

I am a veteran of 30 years who was introduced from a fellow veteran roughly 4 years ago to the service Griffin provides. At the time I had a service provider who was sub par in nearly all areas. Low and behold I have been with Griffin since. All of the services are TOP SHELF WHITE GLOVE type of treatment. From booking the appointment to completion of the job. I am a loyal Griffin Club member and would not want anyone else to maintain the productive efficiency of the products in my home. I upgraded my entire HVAC system nearly a year ago with them and getting service completed today by DAVID who was outstanding also!! Thank you Griffin for being a company that I can trust!

Jim Janson

5 months ago

Tracy was great. Dispatch was great. Price was outstanding! Service was outstanding!! I've found my new plumber.

Steve Zachar

6 months ago

Leon was fantastic. Very knowledgeable and helpful. Spent about three hours here repairing and upgrading our hvac. Highly recommend him and Griffin

kerry turner

8 months ago

I received a call 30 minutes before my tech Randy showed up. I showed him what repairs I wanted done. He gave me my price that I agreed with. He got right to work and was done with my shower faucet and bathroom sink plumbing repairs quite quickly. It came with a two year repair warranty so that’s a plus.

Tammy Lind

9 months ago

Called them on a Thursday mid day. Our thermostat went out sometime during the night. They were here the same day. They wired it so we wouldn’t be without ac til they could get us a replacement. Showed us how to turn it off and on since there was no regulation.Jamie came out Monday afternoon very professional. Asked before he did anything. Educated me to any and all questions I had. He was very polite and professional. Thanks Griffin Services

Cody Thomas

9 months ago

Installed a cabinet in my kitchen and needed some plumbing fixed from installing valves myself. Nigel arrived on time the following morning. Very professional and explained everything he was doing and why. Had my water back on and running within an hour! The installation came with a one year warranty as well so thats great!! I highly recommend this company!

joeydwestwood

9 months ago

Had to move appointment day of, which was no problem and they gladly showed up the next afternoon. Was told what needed to be done, and what could possibly wait. At no time did I feel unaware of the services or costs. Totally professional, and most importantly the work was great. Shout out to James for being an all around great guy.

Karon Jones

3 months ago

Kyle D was very knowledgeable and professional. Water heater purchase and installation was next day service.

Mariela Linares

a month ago

The technician (Jimmy) was very knowledgeable and very professional. I’m extremely pleased with the service he provided.

Dunn Family

a month ago

Curtiss was quick to find out problem, extremely helpful in explaining the details, and a true professional throughout how service visit.

Lil Honey79

9 months ago

Elijah Christian repaired plumbing in my home recently. He was very professional and sensitive to my needs. I work from home so I requested certain things. He was very considerate but still did what he said he was going to do. He did not waste time and was very respectful. Basically, I will not work with anyone else after this experience!

Felix De La Torre

7 months ago

Griffin Services’ latest work with us, replacing dampers for our HVAC system, was exemplary in every way. From the quoting process to the communication in between and the final install and delivery, all was handled with professionalism, competence and the utmost courtesy. Griffin Services comes highly recommended.

Jo OC

3 months ago

Kyle did a great job. Went above& beyond to make certain everything was working perfectly. Would highly recommend

Geary Smith

3 months ago

I purchased the Griffin Care annual service for water heater and HVAC maintenance. Both Leon and Steve were great!

Penny Miller

7 months ago

I needed my return unit brought down from attic. It was a big job. Dave and Earl were awesome. They showed me how to use the new install, cleaned up after, and were very professional.

Michael Hunter

a month ago

John and Dustin were very professional and I will ask for either of them if I need their services again. Highly recommend!!

Givanni Recupito

7 months ago

I've been in Florida 18 years, and I've gone through 3 AC companies No need to mention their names they know who they are. that being said. I heard an ad for Griffin services. So, I call to inquire, and I thought is this a gimmick. So, I schedule a PM. OMG they are exactly who they say they are. their technicians Logan and Eddie who are OCD like myself very detailed and explain things in English so that I the homeowner understand, feel comfortable about what I'm Purchasing and to keep my family comfortable. They know the equipment and the products they stand behind.When I had Griffin services come out for the 1st time about a year ago what they noticed on my recently install AC unit from another company that my 2-phase system was wired for a 1-phase, so it was inefficient and always on high costing me more electricity and wear and tear. Eddie rewired the for the crew when ahead and fix that for me thank you then we proceeded to notice other pieces in the system that were done incorrectly causing me failures as well and I had them correct those which was out of my pocket, but worth it this system is purring and my AC unit never ran this good I have to put a coat on or go out side to thaw out. Griffin AC service is my go-to AC service co.If you want to get the issue fixed the first time, then you know what to do.Thank you, Logan Choate outstanding service and professionalism.Paul D’AngeloClient Delivery Manager

Sarah Carter-Lingebach

5 months ago

I was highly impressed with Gerald's professional customer service. He was very thorough in explaining what the problem was and how to fix it. He was so fast and efficient with the repair.

Teri Rooney

10 months ago

Nick and Manny came to replace my faucet on a Saturday. Although the company had a busy schedule, they made arrangements to come at my convenience. Both gentlemen were very professional and did an excellent job! I appreciate their hard work and for the Griffin Service company making sure that I was taken care of.

Mollee Harper

10 months ago

We received exceptional service from Tracey with Griffin today. She is an exceptional plumber and service professional. She was a strong communicator and fixed both bath drains at a reasonable price. She was very clean and left no mess whatsoever, which is rare. I would strongly recommend Griffin based on our experience with Tracey.

Michelle Powers

8 months ago

Nigel and Gerald were amazing. They arrived quickly, went above and beyond to try to problem solve, ran to get a part and worked very efficiently so I could get my water turned back on without a geyser in my bathroom! Highly recommend both of them.

Adrian Adams

9 months ago

We had Griffin Plumbing replace the shutoff valves for our washing machine in order to replace a dead unit. Our tech was very nice and skilled. We were charged over $900 for about 2-3 hours of work, and later found other plumbers in the area that charge closer to $120/hr. We also received a quote for replacing 3 exterior hose bibbs that amounted to another $900 ($300 each.) We ultimately had two replaced by Pack's Plumbing for just over half the cost.The advantage of Griffin is that they are very quick - if you have an emergency and money is not an issue, they can get the job done for you! For non-emergencies we would not use their services again as the cost is far too high, and the quality is frankly not above other local plumbers.

Steven

3 months ago

Griffon was on time and on point today. I needed my home office bathroom sink and toilet repaired, he got the job done the same day!

Brenda Degeorge

4 months ago

Andrew and James did a great job putting in my water heater. They were very professional and knowledgeable .

Matt Peters

9 months ago

Jamie was a very knowledgeable tech that explained everything he was doing and why. Never tried to just sell you something. He actually cared about the customer. I would highly recommend using Griffin and hopefully get Jamie as your tech

Alyssa Duplessis

7 months ago

If you get either Randy or Errol you are in good hands. They were very informative, friendly and professional. They both did great work and I felt relieved knowing the job would get done right.

Amy Smith

3 years ago

In the middle of summer our AC stopped working. We put in a call to Griffin Service and they were able to come out right away and check things out. It was hotter than heck as we were waiting for the bad news. We were sure it was going to have to be replaced, but how much money would that be?! We got the answer quickly... under $200, yay!! Even though our AC was old, Griffin was able to replace a blown capacitor and give it years of life! What a relief. Five stars EASY

Erika Pledger

5 days ago

Professional and knowledgeable. Great experience and will continue using them!

harold dudley

7 months ago

Just had maintenance done on my ac unit. Mr. Leon Parker did an awesome job and gave us really good options for us to take to keep the ac unit running properly. Thanks Leon and Griffin Service!!

Jim Frederick

6 months ago

Great tech. He took his time and fixed many small issues. Later, he explained why he did each so that I was informed and understood. Told him I want him again next maint visit.

Ryan K.

8 months ago

The unresponsiveness of this company has surpassed Xfinity Cable! You sit around your house all day and wait for them to come. They have yet to come twice, but Xfinity comes within a three hour window!!I reached out to this company as a “new customer” hoping they would want my $50,000 contract. I’ve heard about them on WOKV radio 104.5 Jacksonville and everybody talks about them as being a great HVAC company. This is not the case so far they have been very unresponsive and uncommunicative with the exception of Sarah the person that makes the appointments in the office.I reached out to Griffin the week after Labor Day 2022. to have a quote done on my home for blown in insulation and radiant barrier installed. Sarah stated that a tech would be out to my house to give me a quote that day,awesome!;so I thought. The tech never showed up and I never received a call back to reschedule anything nothing from this company.I called the company back the following week and again spoke to Sarah and she put me on the schedule for another appointment six business days away and here we are to that sixth day and the tech never showed up never got a call from the company or an email.Looks like I’ll be taking my business elsewhere they say it’s the best but it’s not always the case.

Scott Hughes

2 months ago

Can't say enough good things about Griffin Service.Griffin did both our tank less water heater and our A/C replacement at a very competitive price.The technicians and sales team were professional, patient and informative at each step of the process.Griffin simply gets it! They offer great service at a competitive price.Everyone in the North Florida area should use Griffin.They won't disappoint!ScottSt. Augustine

Sean Bengsch

8 months ago

Technician came out when scheduled and fixed the issue. Replaced defective motor. Technician also cleaned the fan. Unfortunately whatever substance he used to spray and clean the fans? killed a good sized patch of my grass as he had laid it down in the front yard while spraying it. You can see dead grass with two decent sized distinct black circles within dead grass area. So not too happy about that. I would have preferred he just laid it in the driveway as there was plenty of room. I am assuming it wouldn’t have harmed the concrete.

Breena Simpson

5 months ago

Great experience he helped me out so much, taught me a few things, fixed the problem, and even helped clean up everything! Will definitely be using this service whenever theres a problem!

James Stephens

2 months ago

Gerald was very knowledgeable and professional, he did an excellent job and would highly recommend him and Griffin, if you call ask for Gerald ?

Craig Baroch

4 months ago

Curtis was knowledgeable and friendly. He came to complete the a/c installation, wiring in the electronic air cleaner.

Rob McDaniel

6 months ago

Nigel drained sediment from the my hot water heater.
Offered multiple owner maintenance tips. Great communication and great attitude!!! I would welcome Nigel’s return for any plumbing job.

alex olsen

2 weeks ago

Fast repair, great service. Errol did an awesome job and I highly recommend his service.

Johanna Smithers

a month ago

Courteous, informative about my system. Did annual cleaning and let me know how it was doing. Thank you Jeff

Kathryn Rollins

3 months ago

Leon is a pleasure to deal with and has worked for us before. He is thorough and does impeccable work!

A

a month ago

Was fast, answered all my questions and made some recommendations. Got it done in less than an hour! This is why I am a griffin member!!

Gerald Swinarski

9 months ago

Blake called in advance of his arrival as promised. I also received an email confirming his anticipated arrival. Blake evaluated the various plumbing issues and provided an estimated price for the work to be done. Upon my agreeing to the price, Blake efficiently rectified the issues which were the reasons for the service appointment. I am most pleased with this service and will undoubtedly use Griffin Service in the future.

Emily Bell

9 months ago

Nigel came out and installed our dishwasher. He was so thorough and did an excellent job. He was a total professional and so helpful in making sure
I understood everything. I can’t recommend him Or Griffin more!

Todd Kowalski

11 months ago

Had used Griffin for the past few years and was satisfied. The past 6 months have had to call them out several times for AC work, and increasingly felt something wasn't right.Recently, one of their guys came out for an AC call, charged me almost $1,000 for new Freon, but missed diagnosing what we subsequently learned was a very obvious leak. One week later, system isn't working again, call them out again, they fix the leak and charge me again to fill the Freon, even though they obviously missed the leak ONE week prior.Shortly after this the compressor fails, they quote me for labor (compressor covered by warranty) more than double market rates. Given the relentless pressure from them to replace the unit, I suspect they use high labor rates to push you towards replacing your unit with their preferred brand.Griffin used to be great, but something definitely changed in the past 6 months and I can no longer trust them.

Carol Hood

8 months ago

Nobody is happy when they realize it's time to replace the HVAC system and clean the ducts. Griffen made it quick and at a reasonable price.But they went above and beyond. As I was trying to load somethings in the attic, Andrew stopped what he was doing and did it for me. What a wonderful unexpected surprise. Really great people. Customer for life

Roy O

2 months ago

James was on time, professional, and very courteous. He completed the job in a minimal amount of time. And now I have hot water in my shower. Thanks.

Gustavo Suarez

10 months ago

Great service. Water heater broke, I got a quote and they fixed the same day. Nigel Rattray was very respectful and professional. I definitely will call him for any future work.

Paul Moser

a year ago

Awesome from the first call, estimate, and the actual installation. Everyone was on time and notified me when they were on the way to my house. Christian and Austin did a fantastic job of removing my old hot water heater and installing my new tankless system. They were very meticulous with everything and I could not be happier. Fantastic job and a huge thank you!!

jeremy carson

2 months ago

My technicians Logan, Eddie and David B, arrived on time and let me know when they were on the way. Griffin also sent a picture of technician’s so I knew who was coming to my home. They did a complete diagnosis of my system and was able to locate mold in my system and get is remediated. My project took some time due to the multiple steps to fix the problem but it was done right. Thank you all and Tom Casey of Griffin Service!

Jessica Robinson

11 months ago

While I wish plumbing cost less and that I could have gotten someone to come out sooner, my experience with Griffin was a good one. They called and texted when on the way, even though it was later than I had expected. Service was professional, quick, and actually knew what he was doing, unlike the previous company I had called. Most of all, I hope not to need a plumber again any time soon, but if I do, I'll call Griffin Services.

Kelley Montuori

4 months ago

Gerald was very professional and super nice. I appreciate how detailed he was in explaining what was needed and the costs!

Abigail Cordle

a year ago

Joe performed our 6 month service for the A/C and water heater today. This is the second time he specifically has come out although griffin has been put to our house multiple times due to cruddy builder installation (definitely not griffin). Joe is always professional and friendly. He always takes the time to explain everything to me in a way I can understand without talking down or being demeaning. We love having griffin as our A/C service and as long as they keep it up we will never leave.

Edward Vitt

a month ago

I now have only Griffin's number, if they can't get to it I wait until they can , I don't want another company .

Mandy D

2 months ago

They are always friendly to work with and willing to help with anything. The crew is always ready to answer any questions you may have.

Lonnie Woods

10 months ago

James Mchone, my technician is a very friendly and professional tech. He provided excellent service and future recommendations on AC improvements. My wife and I would like to thank Griffin Service not only for their service, but for hiring friendly and professional employees like James! ?

Marilee Beaupre

6 months ago

Elijah did an excellent job with today's follow-up on a previous plumbing issue. I appreciated his promptness and his courtesy for today's visit.

Michele Palmer

a year ago

Absolutely loved the friendliness and professionalism of the guys at Griffin. They took great care of us and even offered electrical services and came out quickly to install a 3 prong outlet. The guys are great and I would highly recommend.

Darren Usher

a year ago

John and his crew did a great job. Very knowledgeable and professional. They suggested upgrades while performing the re-pipe, but did not push or try to hard sell me. I had an unreleated problem on the weekend during the re-pipe. John dispatched a technician promptly and quickly resolved this issue, giving me much needed temporary water until the job could be completed. If I have any other issues I will not hesitate to call and use Griffin.

Joy Buchanan

3 months ago

Gerald was fantastic! Got it fixed quickly! Will definitely call Griffin Service when I need them again!

Deidra Bergmann

9 months ago

Very professional, service same day. I had no hot water, called them and they came on the same day, found a simple problem. The gauge showed 70lbs, tech taps on the meter, which apparently “unstuck” the needle and I was near 0 gas. Gas company called who, came out immediately, Courtsey Gas Company, replaced the regulator, Nice hot showers again.

Ellen Earle

a month ago

Steve did a great job. Very professional and honest. I appreciate it!!

Willie Raggs

a year ago

This is one of the best companies I have ever used and performed very well. The people are very professional at what they do. Price and install was very clear upfront. They service in a timely manner and went over ever stage of the process. I am looking to use them again on my purchase of a tankless water heater, at a later date. Thank you Griffin!!

Adrian Hurst

5 months ago

Gerald was the man. Came and took care of business. Very professional and good at his job. Highly recommend!

Dan Widener

2 months ago

Eddie did a good job. Looked over the unit, checked what he was supposed to. Did not hard sale me a lot of items.

Nancy Crocker

3 months ago

They got here on time and quickly repaired my AC. Griffin always does a great job.

Warren Baggett

3 weeks ago

Very easy to work with quick to take care of our need. Great value for the services.

Misty Falcone

4 months ago

Jeff was excellent. Very knowledgeable and took the time to explain everything. I would highly recommend him!

peter inman

3 months ago

Leon was by far the most professional Tech I've ever met. Very pleased
Go Griffin

Rich Nelson

10 months ago

Leon was professional and highly efficient. Sharing his knowledge of HVAC system care and maintenance with the customer. (Me)Shows that Griffin is very aware and involved in the kind of professionals they employ.Big thanks, Leon!I highly recommend Griffin.

Annamarie Davis

10 months ago

We’ve had some interesting moments with our plumbing woes and every time we’ve had Dustin out he’s quick to help, polite, funny and gets the job done. Would absolutely recommend (and have) Griffin Service and also Dustin Williams directly to folks to be taken care of right when things go the wrong kind of pluming sideways! Thanks for always helping!

Johnny Ledford

4 weeks ago

The technician reset the ground fault switch and check blown exterior bulb bad for driveway light, also reset my irrigation control system and Alarm reset for camera looking at cars parked in driveway…..

Elijah Vonkova

a year ago

I had a couple service techs come out for a gas install at my in-laws. They sent two guys, Dustin and Jim. Let me say, not only are these two professional, funny and knowledgeable. They are determined to get the job done, and get it done right! They know how to make a stressful situation pleasant. It was a pleasure to meet these two gentlemen and I highly recommend these two specifically. They are like the modern day Mario Brothers. Great guys really.If you have the option to request techs, ASK FOR THESE TWO. It would be a shame if they split them up. I havn't seen techs so committed before, its very nice to see that still exists today.

C J

a month ago

Not to get too specific, but I was lied to and over charged. Plus, just look at the brands they use. Go somewhere else, trust me. Very disappointed.

Rudy

10 months ago

Griffin Services is the best company we’ve had to repair our HVAC. We had Joe S diagnose and fix the problem, he was amazing and very knowledgeable! We also had Dave B fix our most recent AC issue and he was amazing too!
Highly recommended!

SLUMERICAN FELLER

a year ago

My A/C system cooled the house up to 81°, that’s No Bueno!First interaction - I called Griffin Services on Thursday morning and had the pleasure of speaking with Lacey. She took the time to answer my questions, which I had a number of….and accrued more as the conversation progressed. She is pleasant, polite, and helpful. I felt comfortable with Griffin Services even more whence we concluded our telephone chat. I set up an appointment for the next day to have a technician come out to diagnose and refresh my A/C for summertime.Thursday evening I am home talking to my wife, and we conjure a couple more questions. So it’s 1900-7:00pm and here I am calling Griffin Services, expecting nothing. Who do I have the delight of tonight? YOU GUESSED IT…..None other than Lacy! So as we chat on speakerphone, my wife and I listened as she totally blows our expectations out of the universe again. Lacey saved us a little bit of money with her knowledge of her job. She seems like she cares and enjoys working with Griffin Services. We ended up adding one service and changing the existing service to another more encompassing package. Of which, my wife felt confident as well.Friday morning comes and Leon Parker arrives right on time. He is polite and diligent. His knowledge is great and he was kind enough to explain things to me completely and thoroughly. I knew what he was talking about when he explained it to me. He diagnosed my system and determined that it was very dirty.(He surmised that the construction people mush have run the system without the filter because of the thickness of the buildup on the coils)He was quick to make a job well done and had our house cooling down promptly.My Family and I are very Grateful for Griffin Services and the wonderful people working with them, also the great service with top notch advice on the side.I heard about the “Florida Rated A/C” on 104.5 WOKV on the Mark Kaye Show.THANK YOUGOD bless

Karyl Squibb

a year ago

Leon was our service rep. He took the time to explain everything he was doing while performing the maintenance check. He made a few recommendations after he was done with no sales pressure. He was very courteous and patient. It was $69 well spent. Thank you!!

Jim Thomas

7 months ago

Leon arrived on time and quickly diagnosed the problem. The repair was fairly priced. He also showed me other things that I need to keep an eye one. No pressure and thorough.

Vincent May

10 months ago

AC went out late last week, tech was able to get out to troubleshoot early the following day, repair was not the best option due to the failure and age of unit, Griffin was able to install a new unit the next day. All techs involved were informative and friendly, prepared, efficient and left the place in good order.

Michael Moritz

a year ago

Joe troubleshot our mini split issue. He added freon and got the heat working, but recommended the installers come out because our lines are in the wall and the sheet rock will need to be cut. He also let us know about the Griffin club membership (which we purchased). He was very helpful and informative.

Katie Fikac

10 months ago

Hands down the best overall company. I have used them for plumbing repairs multiple times, electrical, water heater, and well water system install. They have the best customer service over the phone, and the techs are all knowledgeable, friendly, and quick. Highly recommend!

Christopher C.

10 months ago

After hearing from our home owner warranty company’s hired A/C contractor stating that they couldn’t get to our home until sometime the following week to repair our broken A/C unit in this 96+ degree weather, I called Griffin in hopes for a same day miracle. Not only did Griffin respond the same day, they troubleshot and repaired my faulty unit in less than 20 minutes. Joe S., our tech from Griffin, was extremely professional, courteous, and spot on with his skillset. I will always use Griffin for my A/C repair needs.

Dawn Crowley

7 months ago

They came the next day, first thing in the morning. Very professional, called and left text messages 30 min before arrival. Was polite and courteous and did a great job.

gabriel Marquez

2 months ago

Joe with Griffin Service was awesome, service all around was excellent. I would recommend Griffin to everyone.

Timothy Chrisp

8 months ago

Our technician did a wonderful job. He did a great job on troubleshooting, explaining and repairing the failed component. I give Dustin 10/10 stars. Thank you.

Laura Youngblood

9 months ago

Dave was awesome!! He found the problem immediately and walked us through our best options and worked with us. Ask for him if you can. A great technician makes all the difference.

Suzanne

a year ago

Very prompt service. Technician was nice & explained things very well. I picked up my own new thermostat & he came to install it. I will definitely use Griffin again if I have future A/C needs.

Lisa Calabrese

6 months ago

Service Tech was able to determine the issue and repair within minutes. I am very satisfied with service provided as well as the quick response to my call.

Melissa Woody

a year ago

Billy came out to do the routine maintenance on our 2 AC units. I knew the one for upstairs needed to be replaced (18 years old). He was knowledgeable, kind and very professional. He did confirm that the upstairs unit was on its last leg. We also had some issues with air circulation on one side of the house. He went into the attic to check with ductwork and made some observations/ recommendations that would help with that. He told me about the Griffin Club (which is a GREAT deal) and said I would be receiving quotes soon for a new upstairs unit and the ductwork repairs. Looking forward to working with Griffin in the future!

Frances Gaedtke

5 months ago

He was very personable. He explained everything to us. He was very professional and helpful. He answered all our questions.

Mark Kyle

7 months ago

Logan came today and gave my system a thorough evaluation and check-up. He was prompt, polite, knowledgeable and very professional.

MortgagePete US

6 months ago

I used them to install two new AC systems and water heater. I called to get an estimate on duct work and they wanted $199 just for an estimate even though I had previous work and was also a maintenance customer. I called Hammond Air and got a free estimate and had them do the duct work as well as replace the system on my rental property. Griffen did a good job but trying to charge an existing customer for an estimate cost them a customer.

Jose Baselga

a month ago

Very good.We hope to have Dustin for other services in the future

Mt McKinley X

6 months ago

Great experience. Nigel was professional. He diagnosed the problem, made some suggestions and was very professional. I'll continue to use Griffin

william graf

a year ago

Joe was extremely knowledgeable, thorough, polite and trustworthy. My wife and I are very pleased with his services and highly recommend Joe and Griffin Services. The price was definitely reasonable and fair. We will be doing business with Griffin Services for all our plumbing needs.

Allison McGinley

3 months ago

Great experience working with Eddie. Solved our problems and made appropriate recommendations for moving forward.

Sarah Underwood

a year ago

When I called Griffin, the super friendly dispatcher took my call, and set up an appointment for the same day. I thought the $69 charge to get an estimate was more than reasonable, especially for same day service. The technician, Leon, was very knowledgeable and efficient. He was able to quickly resolve and fix the problem, and recommended some future services to help boost the efficiency of my old unit. Definitely will call Griffin again, but hopefully won't have to for a whole.

D Sepeda

2 months ago

Brandon and Thomas did an excellent job of taking out the old unit and putting in the new

Bob Barnett

4 months ago

James was very professional, hard working and courteous. He fixed the problems and cleaned up after the work.

Andy Ryan

a month ago

Mike Bateman and Kyle were great to work with. Highly recommend Griffin!!

Brad Carroll

a year ago

I've used Griffin multiple times and they've been great each and every one of them. Keith Gallman came out today and diagnosed my issue quickly. Super professional and friendly, highly recommend Keith and Griffin Service!

Jayme Johnson

5 months ago

Gerald did a great job replacing the flange on my toilet. He was professional, fast and efficient.

Ms Whit

5 months ago

They really met every expectation of patience and not stopping until my issues were resolved. They offered to come on Christmas and I couldn’t be more grateful

Nikko Nikko

10 months ago

Jimmy and Nick were a great team. Jimmy had so much knowledge in how to findi the water leaking from my main water line, I called him the the water Whisperer. Nick was being trained very well. He'll be training someone else before you know it. Thanks guys!

Treasa Towson

a year ago

A Griffin Service representative came to my house today to service my old timer AC unit. Shane was very pleasant and patient with all my questions as he showed me what he was doing to service my AC. He also gave me a detailed quote on a what would be necessary to replace it when the time comes. I just can't say enough about how pleased I am with Shane and his company. They are stellar in professionalism and care of this customer (me). I had many questions and Shane made sure that I had all the answers to my questions. When it is time to change my old AC unit...there will be no other company that I will call. Griffin does business the old fashioned way...and for this senior...I miss old fashioned service these days. Again...I highly recommend them. And by the way...you might ask for Shane :-)

Jacob Swaney

5 months ago

Super professional, very nice,
They let me use a discount they were offering even tho it had expired
Would highly recommend

Schuyler Schmidt

a year ago

They were very responsive when we were having an issue with our AC. Came out, identified the problem and with a couple days they were able to replace my entire AC system. Price was fair, crew was very clean and helpful. They did it within 8 hours. They laid down mats to protect the floors and did a thorough clean up. As well as explained the new system. Thank you all at Griffin!! (Kyle, Lukasz, Michael B, Michael N and Earl)

Bill Sherman

a month ago

Great communications and multiple reminders. Nice summary when done and already scheduling for the fall!

John Cummings

7 months ago

Today Dave B was my technician who thoroughly explained everything he would be doing as well as explaining the problem and discussing my options for repairI was looking at close to $400 and he helped me submit the warranty information which knocked off a considerable amount of the costNot knowing this business and having the quality of work along with the tech’s knowledge and professionalism made what I had expected ( an expense that was going to really hurt my monthly budget) but it turned out to be a really good experience for the the trust to use a business that everything you knew about them came from other people leaving reviews like this one I took the time to submit because it would of been wrong not to give credit were it’s doThanks Dave for turning my day around and being so professional and knowledgeableJohn C

Alisha Calhoun

11 months ago

Called to get refund for unneeded part we were charged for and gave called 3 times with NO call back over the last 2 weeks. Was promised a manager would call each time. Still have yet to hear from anyone . Is this how you handle an upset customer? Very poor customer care!! Do better Griffin!

Jim Caudill

11 months ago

Front the young lady that took the call and scheduled the service call, to the estimate/quote, to the two techs that replaced our old hvac everyone was top shelf. Everything was spelled out clearly and the work was completed 100% as quoted. The system is better than I expected. I am thoroughly pleased with the total experience.

Sarah Spiros

2 years ago

Our kitchen faucet started leaking Monday evening. We were able to get a plumber out the next day. Dustin quickly diagnosed the problem and explained the options thoroughly. I decided to have the faucet replaced, purchased one the same day, and the next day Dustin was able to return to install it. He came back with another tech, Austin, and they both installed the faucet perfectly in 30 minutes. They also removed all of the old material for disposal. Very happy for the quick, courteous, thorough, and professional service. Would definitely use again. Thank you!

JaySloan2015

a year ago

Christian from Griffin services went above and beyond to make sure our water heater was installed properly. Even when he ran into some road blocks, he talked us through his plans and was highly responsive during all hours. Highly recommend!

Christopher Rowan

3 months ago

Griffin has done a great job for us. Professional, considerate and straightforward.

Jaime Hoyman

a year ago

The initial consultation experience was fantastic! Kyle was very thorough with his explanations, and answered all of my questions. He was also very friendly, kind, and considerate. I look forward to working more with Griffin Service very soon!Edit: We have had 2 routine maintenance appointments now. Griffin sends out notifications that it's time to schedule, which is great, and then they call to schedule about a week later in case you forget- which is even better!! Both service techs were incredibly professional and knowledgeable. They always check to make sure I understand, and ask if I have any questions throughout the appointment. They stand behind their service and products, and customer service is a huge priority! Both techs were always kind, thoughtful, and respectful. There is nothing I don't LOVE about Griffin!

Tina Casto

a year ago

Scheduled an appointment with this company on Tuesday for Friday and everything seemed professional got a confirmation text as soon as I got off the phone and a follow up confirmation text on Thursday afternoon. They don't give appointment times or even ranges so I had to take the entire day off work to meet them. Waited here all day Friday, texted them at 3pm only to have them tell me oh, the plumber is stuck on a job and won't be able to make it today and offered to reschedule me nearly a week later. Clearly the plumber would have known much earlier in the day if the job was going to take significantly longer and they could have let me know but what is also clear is that this company only values their own time. I do not recommend them based on this experience.

Adam Chiarelli

9 months ago

I called to have a quote done they came out and quoted my entire bathroom instead of just my tub and shower like I asked. On top of that I asked for an itemized quote and they just sent me a a flat rate quote for over 6k. That was over a month ago I still have not received my quote. I called and asked for my money back and they had an attitude on the phone. I will be disputing this and reporting them to the BBB.

Derek Green

10 months ago

Tech was on site when I was told, they called when they were on their way and the service and equipment are top notch. Griffin really is awesome. I have used them for other services and repairs and they are always exceptional.

Tomolok Nan

6 months ago

Keith was awesome. He located the issue right away. He is very knowledgeable and professional. Great company

Frank Lesko

5 months ago

This was the first time I used Griffin Service but I will spread the word how good they were. There is two words that comes to mind GREAT and OUTSTANDING.

Jarit Pitochelli

a year ago

I found water pouring out of our almost 17 year old water heater in our garage this evening. We called Griffin because we had heard they can often times do same day installations. Steve called and gave us some options and we decided that it would be best to get it replaced this evening. Steve came out and went right to work confirming our unit was done for. Steve was very professional and personable. We are now fans of Griffin Service and recommend them for all our plumbing needs. Thank you!!!

Steve Halverson

5 months ago

Leon was very prompt, knowledgeable, and professional. Felt great about the service and advice he offered.

Sarah Sallese

a year ago

Great experience. Had a few old shutoff valves replaced. Technician Matt Sours was friendly, on time, efficient and cleaned up. Good recommendations without being pushy. I will use Griffin for future plumbing needs

jair vega

3 months ago

This guys have fancy tools BUT they try to find more stuff for charge you more and more I don’t recommend this company because they are not clear with you they guess the problem…

Kolby Harold

a year ago

This company is marked as 24/7 plumbing, ac, and heating services. I called them and they had availability; however, the dispatcher stated they would not come to diagnose my hot water heater issue simply because I was a tenet. I have a legally binding lease and was willing to pay to have the issue fixed, but my property owner lives out of the country. I think this is the dumbest rule, and do not recommend this company.

Robbin Frazier

a year ago

David was great! He was knowledgeable, professional and timely. He was respectful of my home and took his time to measure twice and cut the drywall once. Once the pipe work was done, he replaced the tub/shower fixtures with no problem. Quality job for sure. I was reticent but David assured me of his experience and ability to successfully complete the project which he did. He also took a look at a different issue I was having with my bathroom sink and offered suggestions for preventive care. I will definitely use this company again.

Jason Waldman

10 months ago

Amazing service to home with Jimmy and John (who works also in the office ) . !!!John cMe to my home for the quotes but also came to my home personally to see that all jobs were going well. Tankless water heater, new water softener replacment , new outside piping , and new kitchen faucet. Probably the most professional and nicest company and people i have dealt with. So pleased that i became a memeber and enrolled 2 properties !The best ever !! Fast and Effective!!!! Would not go anywhere else now for my servicesThank you Griffin !!! John and Jimmy God bless you both

Leshelle Cano

2 years ago

Update: We have now used Griffin for plumbing our bathroom remodel as well as installing a new ac Unit since our 21 year old unit ended up finally biting the dust in the summer. We have been so satisfied with them we signed up for their membership and it’s nice to have piece of mind using them. They are always very professional, polite and do a great job. Still highly recommend Griffin!Previous review: Our heat went out suddenly late and I was able to call and get an appointment the very next morning. When the technician was on his way I received a phone call with an eta then shortly after a text from the company stating who the technician was with a short bio and a photo of who was showing up, I really appreciate this detail from their company! The technician Joe was very polite, Joe kept me informed the whole time he was working and as to what he was doing and what was needed. He even took time to answer questions about some additional products we were interested in and to discuss their membership plan with me as well, since our unit is almost 21 years old. Joe was the first technician that has not told me my unit will probably die on us soon because of the age, he just recommended keeping it serviced to keep it thriving at its old age. I will definitely continue to use Griffin Services and highly recommend them.

lindsey crites

a year ago

Tech came out, saw that I had a dog, automatically assumed that my dog peed on the condenser coils and they're now ruined, said they have a leak, there was no visible corrosion. Said my capacitor was bad, although my unit was running, charged me without even putting under warranty, which it has a 10 year parts warranty, then told me I needed to just buy an entire new unit, mine is two years old! Also said they don't sell mismatch units, so I would have to buy both new units! I called for a second opinion, the leak is on the evaporator coils inside, no access to a dog, covered under warranty, do not need a new unit! Griffin needs to check their tech's knowledge and character. I believe this tech was trying to get a sale of a new unit! Couldn't had the decency to put the part he claims was bad that HAD to be replaced before he could do anything, under warranty instead of charging me $219 for a $15 part. Never again will I use this company for any services!

Jen Garland

a year ago

Words can hardly express the level of professionalism, customer service and know-how of the team at Griffin Services! From our initial phone contact to the visit with the engineer, installation team and duct installation team, our experience was nothing short of exceptional! In addition, it is summer here in North Florida, and most often, every HVAC company from here to Miami is booked solid! Initial contact to installation was less than two days (and the only reason that was, is I believe our initial contact was on Friday). These folks are not afraid to work hard, regardless of the temperature of the attic, the men are friendly, and highly considerate of your home. They cleaned up and the best part, was they were very conscious of my pets and took extra care to make sure that there were no escapes! If I could give them more than 5 stars, I would. The team at Griffin services IS LEGIT and while I cannot speak for everyone, I know that I would most definitely use their services again! Thanks, team Griffin, for keeping us cool during the heat of summer!

Denise Taylor

2 years ago

Griffin is the most responsible and responsive company I have ever dealt with for any type of service. They always confirm their appointments and let you know when a technician is on the way. They even call to follow up and make sure you are satisfied with your service. Joe was great taking care of our service. Dave is the best installation genius I have ever seen. Dave has a great attention to detail, aims to please the customer, and does spectacular work. Our American Standard new installation was flawless! We love it and we love Griffin❤️

Don Lorenson

4 months ago

In spite of Christmas, they came right out. I know there are a lot of alternatives, but I am happy with what Eddie told me, so Griffin's OK with me.

James Augustine

11 months ago

Dustin showed up early to appointment time and found the problem quickly. He had the issue resolved in very short time with great and professional quality work. I Would definitely call again for future repairs.

Eric Christina Carter

3 months ago

Leon did an excellent job. We love working with Griffin.

Danny Welsh

11 months ago

Despite scheduling days in advance they don't give a window time frame for arrival on appts so I burned a vacation day and spent ALL day waiting. At 3:50pm when I still hadn't heard from them I called and was assured they will be by and they finish all jobs scheduled for the day. 5:40pm came and I got a call saying the tech wouldn't make it because of a busy day and they dont work past 5pm. Thank you for wasting my time! Still no word from you any on at the office despite asking for them to call. Save the we are proud of our customer service reply you copy and paste.

Lyuda

5 months ago

Really disappointed by their service. Waste of money and time. Don't understand how they have so many good reviews.

Kimberly Stotler

6 months ago

Gerald was awesome and professional. Removed his shoes before entering and explained everything he did. Would definitely use Griffin again

dadams

a year ago

Very professional. Great install team! Impressed with entire process start to finish.

Ted Fields

5 months ago

Lucasz was great. A real pro, knowledgable, efficient, personable and helpful. Did a great job. Very satisfied!

R.M 347

8 months ago

I called After Hours Had An Emergency Repair needed. They Never showed up.I Called at 630- i was Waiting Til 930pm before i Gave UpI Chose Griffin Cause I Listen to 1010xl radio And Hayes Carline Recommended GRRRRIFFIN SERVICES.

ryan stewart

3 months ago

First time customer. Leon was great and I loved the communication from the whole team!

larissa day

a year ago

I’m very pleased with the excellent service I received this morning from Dustin. He was extremely professional and knowledgeable about the multiple items he assessed (gas fireplace, gas BBQ line, water softener system and kitchen faucet). He also troubleshooted a hot water issue that another plumber was unable to figure out. Great communication and service.

Shelby Phillips

7 months ago

Will definitely use Griffin for all home repair services. Errol was phenomenal! Professional, knowledgeable, and transparent! Griffin deserves 6 stars!

Michael Brookins

a year ago

I contacted Griffin via online to come out and give me a quote to install a new water heater. Not only did they confirm via email my appointment; their receptionist called to verify the appointment the day before and day of, and their technicians called on their way and showed up on time.Not only were the techs that came out knowledgeable, but offered advice on what they thought were good options for the new water heater, and when they sent back the quote via email they included all options available with pricing.Because of their prompt and courteous service I used them to install my new water heater.They replaced my 2004 Rheem Solaraide with a new AO Smith 66 gallon hybrid unit. Dustin and his teammate showed up this morning on time calling to let me know they were on their way. When they got here they got straight to work replacing the water heater.I can not speak high enough about the service from Griffin, but I will be using them for more electrical and plumbing needs.

Erin Smith

3 months ago

I love Griffen! They help us so much and always come on time and communicate so much

Damon Gerosa

a year ago

We selected Griffin Services to install a gas line for our new pool heater. They were not the cheapest quote, but they were fair, on time, knowledgeable, and professional. During the process, the local gas company dropped the ball and did not install a regulator going into the house that left us with no hot water. Our Griffin Services Specialist, Dustin Williams, came out to our house at 10:30 pm on a Saturday night, to make sure we would have hot water until the gas company returned to complete the installation. I would HIGHLY recommend Dustin Williams and Griffin Services where customer service is a premium.

Stephanie Baker

a year ago

I needed a new water installed for insurance purposes and was on a time crunch! Griffin was able to call me in the morning at 11am and have a brand new tank going in SAME DAY by 4pm! Tech was efficient, professional, knowledgeable and polite!

Donna Waldmann

10 months ago

Called and received same day service..WOW! James called when he was in his way, arrived on time, was polite, professional, and explained everything. I would definitely use Griffin again.

Ronda Rickins

2 months ago

Great Company. Very professional and they offer a great membership plan

Sunni Mackenna

3 months ago

These guys were not just good at their jobs but we’re pleasant and did well.

Darrel Austin

6 months ago

Nigel was great! He was very quick with our faucet install and very knowledgeable.

Craig Stambaugh

a year ago

Curtis was very punctual, knowledgeable, and thorough in performing our annual HVAC maintenance. He was also relentless in solving an issue with my ductless garage system. Griffin is highly recommended.

Mike Verner

7 months ago

Griffin has replaced our A/C and they were very professional and friendly. The follow up services they offer are definitely worth having.

Debbie Jordan

6 months ago

Tub pipe is metal and she cleared it so it'll drain after we been fighting to clear it for months, she educated me on what was going on. Now waiting on the camera to show where the metal starts n stops.

Shane Swenson

4 months ago

Installed Ann outdoor spigot. Technician was great - friendly and very knowledgeable!

Mel Babcock

2 months ago

Very knowledgeable of the system and controls. Answered both administrative and maintenance questions with clarity.

Hunter Mckenzie

10 months ago

Dustin W. Provided excellent service when installing my faucet and was done in orderly fashion. Also, the other gentlemen who installed my AC unit were completely professional and upfront about everything.

Daniel L. Damato Sr.

5 months ago

Kyle was great, diagnosed the problem and let me know exactly what it was and how to fix it. Very polite and professional. Thank you

Mangus Family

a month ago

Call on a Sunday, they were at my house the next morning. Great customer service.

Denise Edwards

4 months ago

James P was through and very knowledgeable. Explained everything that he was doing.
James was very professional.?

Catherine Buchanan

a month ago

Kyle D. Did an amazing job diagnosising the problem and was very knowledgeable and kind.

Bert Miller

2 weeks ago

Excellent job and very polite

TR Bryan

2 years ago

First time using Griffin Service and they were beyond professional and good. The company is well organized and has great communication with their customers, including follow up to make sure I was happy with the work. Jose came out and did a great job on multiple projects around my house, a few were not routine style projects and he still was able to get them done. Highly recommend Jose and Griffin Service. I’m in real estate and have experience with multiple plumbing companies and this is my new recommendation for everyone that asks.

Kathy Frederick

a year ago

Very friendly, professional and knowledgeable. Installed a water heater and flushed a second one in my home. Kept me informed at every step and pointed me to a possible problem with my water softener causing sediment in the water heaters. Definitely will be recommending to others!

Courtney Strack-Wahl

3 years ago

We called after having trouble with our ac on our first floor. Anthony came out to assess the situation and decided that we would need a new unit. I was very impressed with his thoroughness and speed. Additionally it was amazing that they came out shortly before 1 when our window was 1-5 (when does that ever happen?)Soon after Jordan and Mike N. Came to complete the job. They were both so kind, polite and friendly. I felt comfortable with them spending time at my home where I was with 3 small children. They made sure that I understood the work they had done and that we were satisfied.This is our second time using this company and we will continue to do so for our future needs.

Victor Hernandez

2 years ago

Heard about Griffin Service through radio ad months ago. I decided to have them look at my HVAC system due to a leak, discovered months earlier. They came promptly as scheduled. I discussed the leak with their Tech, Eric R.. He then explained my options in full details . Eric was very professional and was able to answer all my questions while he work on my a/c. I was extremely impressed with his knowledge and experience. He found the leak and did the repair, while giving me more info on the matter. He even got the parts(under warranty), which saved me money. Definitely recommend, Griffin Services. Will use them again whenever I need to.

Tommy Johnson

5 months ago

all the way from customer care to service tech were very professional answered all questions had. very pleased with the work they did and would recommend very highly

Jason Otterbach

5 months ago

Logan showed up and was very professional and courteous. he diagnosed the issue and corrected it.

lisa farrell

8 months ago

Highly recommend Jeff G with Griffin for any AC repair. Very professional, knowledgeable and friendly. Got reasonable and affordable recommendations without heavy sales push.

Mary Ellen Peiffer

4 months ago

Logan was great. Did a good job and saws very professional

Jim Thomas

5 months ago

Leon called and arrived first thing this morning. He was professional and personable.

Geoff Scheibel

3 months ago

Super fast, professional, and reasonably priced service. I highly recommend Griffin!

Sylvia Tomlinson

3 months ago

Wanted to charge me a $99 assessment fee to drive out and tell me how much it would cost to fix what was the problem

Aimable Hakizimana

6 months ago

Griffin service is outstanding. Upon explaining them the need to have AC working, the guy named Leon showed up on time and did brought back the unit operational.I recommend to everyone. Thanks Griffin for professional staff.

Toyo Johnson

10 months ago

We had an emergency with no hot water and called Griffin. They came out that day. Christian was extremely helpful and had a lot of information he shared with us about our system. Couldn’t be happier.

Lincoln Martinez II

2 years ago

Kyle did our first home visit. He was very prompt and EXTREMELY knowledgeable. He did a better job than any other company giving us an extremely knowledgeable estimate and education on air conditioning and air flow. He was fantastic and very attentive during the entire process. The install team was fast and efficient. Mike and Jimmy were amazingly friendly and knowledgeable when they came to our home. They did a fantastic job taking care of anything we needed. The system is the best ac system I have ever had. Daikin is far superior than all other ac systems I have ever had! We’re super happy with our purchase so far.

Lauri Schafer

a year ago

Curtiss was the most professional HVAC technician I've ever seen. He is extremely knowledgeable about all aspects of HVAC, not just cleaning your equipment, but all the intricacies of what is involved in making your home's system operate most efficiently and effectively in this Florida climate. I learned more from him in a few hours than I have from all of the others who've serviced our HVAC systems before.

Chaz Demps

2 months ago

On time , friendly and very professional would use them again for my next project for sure!

Sarah Rivera

a year ago

To the owner of this company and to fellow readers in search for an amazing company : I have been in my home for the last three years and I know that I had bought a home which had a lot of problems. One of the problems consisted of needing to be repipe my home (The company that worked on the plumbing in this home before I bought it really did not know what they were doing). I bet you all can imagine how devastating a costly repair would be for the home. However when I called Griffin, I was quickly given a very reasonable estimate and then was able to get a quick turnaround to start the repipe project . The technicians Keith and Elijah are truly phenomenal people and worked very hard on my home to bring it back to life .They arrived on time, we’re very professional and always made sure to explain what they were going to do and show me their work when they had finished a portion. Something so stressful and yet I was relaxed because I knew my home was in very capable hands . I was incredibly impressed with their knowledge and especially their ability to explain it to me and very relatable terms. My home was ready in 3 to 4 days and I was so impressed with how they made sure to protect my floors and always cleaned up after themselves so that I didn’t have another project to take care of. Keith and Elijah did a phenomenal job and I am highly impressed and so grateful that I reached out to this company. I highly recommend anyone who is in need of a plumbing service or AC service to immediately call Griffin.

Shane Cormier

10 months ago

Our technician, Jeff, was very professional and very knowledgeable. He took the time to explain what was going on with our air-conditioning unit and how he was going to fix it and improve our system. He had us back up and running in about an hour. He gets a 10 out of 10. Thank you Jeff and thank you Griffin.

Jordan Perry

4 years ago

Awesome experience! Roberto went above and beyond to get the best pricing for my needs! I was skeptical and wanted to get a second opinion and Roberto did it for me and was able to provide a better price! The installation was the following day after my consult and it went super smooth! Could not have asked for a better experience and price! They were able to get the job done quickly. Everyone I dealt with on their team was very professional! Highly recommend Griffin Service!

Bailey Turner

2 years ago

I needed emergency help with an overflowing toilet and after calling 6 other plumbers in my area, Griffin was the only one to be able to help today. I felt they throughly assessed the situation and gave me fair and honest estimates before beginning any work. They were quick, courteous and fixed my issue for the lesser of the two possible cost options. I will absolutely continue to use them in the future for any of my plumbing issues.

Warren Clark

5 months ago

Good communication. Professionally did the repairs. Great and efficient computerized process.

Mike Kramer

2 years ago

Get a handle on price beforehand. We had a leaky kitchen faucet. The last time we had it replaced we used Pack’s Plumbing, but we were having trouble reaching them and called Griffin instead. We also picked up a new replacement faucet.Pack’s charged $159 for the same job on the same sink in 2019, including the $59 trip charge. (Nothing wrong with workmanship... it was a cheap faucet).Griffin’s quote was $469, inclusive of the $69 trip charge. We paid the trip charge in exchange for nothing, refused the service and called Pack’s.On the positive side, Griffin seems to be very professional operation, with a nice friendly dispatcher/scheduler. The tech was friendly as well, and wore a mask. The scheduling window was very broad: Between 9am and 5pm. We received frequent texts to confirm the appointment and to notify us the tech was enroute.My mistake in assuming there would be some parity between rates between two plumbers in the same market performing the exact same work. It’s at most a 1 hour job, which puts Griffin’s rate at $400/hr vs Pack’s $100/hr.Update: Griffin called and apologized for the misunderstanding regarding rates. They also offered to refund the $69 service charge if I would agree to amend or delete the review. However, for them to do so required I sign what essentially was a legal release. The fact that such a release exists in the first place would lead me to believe that this is a standard business practice for them, and that there may be other negative reviews that have been handled in this manner. I decided to let them keep the $69 and let the review stand.

Brian Warner

a year ago

Have a cold water tub faucet that has not worked in months, had griffin come out and quoted me a price of $850 to fix a tub faucet handle. Absolutely absurd and a horrible way to run a business I was motivated to fix it myself now and believe it or not for under $50 I fixed it myself. I will never use or recommend this company to anyone. High way robbery!!!

Susan Blythe

6 months ago

The sewer line inspection showed that it needs to be cleaned, but not immediately. Keith let me watch the screen as the camera went through the sewer line. I really appreciated that.

Mary Bleak

4 weeks ago

Vinnie cleared a blockage in my sink, and really is knowledgeable about his work.

Unsinkable Medusa

2 years ago

They responded immediately and got to work the same day. Day 1 we had hot water. Day 2 the tankless systems were completed and functioning great. Everyone was courteous, professional and kind. The prices were competitive with other bids. I'm really glad I gave Griffin a call. I can't think of a single criticism or improvement.

John Dellolio

3 years ago

Griffin Services was without a doubt the best and most professional company I've ever did business with in New York and Florida.Starting with the salesman Sean, he was most thorough and knowledgeable and honed in on servicing my needs. l was shown many options and told how they work and how there efficiency is achieved. After an hour or so I was convinced that their best unit was for me. Because my home is over thirty years old I went for the duct cleaning and they repaired any problems with the dust work.All the technicians were super nice friendly and excellent at their jobs.Mike, the equipment installer was neat thorough and experienced. After the installation of both in and out units without making a mess the unit worked smoothly when he set that thermostat and still is.Then there's Joe who was responsible for cleaning the ducts. You would think that's a dirty job but he managed to get it done without any sign that he was there when he finished. Everyone that worked with me on this system was helpful and they all were challenged with making this system as good as it could be. That's some of the reasons I would strongly recommend Griffin Services to everyone in need of a new air system.John

Anita Harris

10 months ago

Jimmy Mchone is the best. I feel very comfortable with him. I Trust his opinion and abilities to give me the best advice. His work and experience is excellent. 10 (stars) to him.

Marcia Smith

2 years ago

We have contracted with Griffin Service to maintain our AC Unit. We are very happy with the service we have received. They call to remind us that it is time for our AC checkup and this saves me from having to keep track of when service is due. The service team is professional and courteous. They do not come in and rush out as quick as they can.They are very thorough and check everything inside and outside. They take the time to explain what services they have performed and what if anything needs to be done.I highly recommend this company. Give them a call. You won”t be disappointed.

Julie Stevens

a year ago

Jeremy knocked it out of the park with my creative idea for an outdoor shower! I will definitely be using him again.
His assistant Brandon, was respectful and personable.
Very satisfied with the job!!

Anthony Garmont

3 years ago

From my first call to Griffin they were 100% customer service oriented. We called for a second opinion because another contractor said we needed to replace our unit due to a coolant leak. 1st contractor said that he couldn't say for sure WHERE the leak was, but since our unit was 10+ years old it wasn't worth spending any more money to look because we could spend money on coolant that could be going toward the new unit. The logic was sound, but I wanted a second opinion to be sure.We paid Griffin to come out and give us that 2nd opinion. They went the extra mile (without asking) to use a sensor to confirm that the leak was in a location that made repairing the current unit cost prohibitive (in the core). While the first contractor was right, either he didn't want to go that one step further - or they didn't have the tool that Griffin had to test for the presence of coolant in the air. The 1st contractor wasn't bad, but I felt that Griffin has earned the business after confirming 100% the other contractors hunch.Once we signed with them, we got text updates on WHO was coming (with photos so we could recognize them) and when they would be there. Even a link to see how close they were. We were put on the schedule, and the techs were at our house exactly when they said they would be. They did the work, they put drop cloths everywhere, and they completed the job within about 15 minutes of the estimated completion time.I have no problem giving these guys a 100% recommendation. They were 100% professional from the word go.

Frankie Rivera

5 years ago

RAVING CLIENT!!!!My A/C unit broke down about a week ago, that lead to a challenging, frustrating and confusing process. All I was looking for was honesty, reasonable price, and good warranty. After getting quotes from a half dozen companies, I was just about to give up and choose any company. I made an appointment with Griffin Home Service and this turned out to be the best decision. I met with Shane who provided information on differences between old and new A/C technology. I was so impressed with his knowledge but even more with his honesty and down to earth person. They had exactly what I was looking for, Honesty, reasonable price, and warranty. They even came by on a SUNDAY! To provide us with a portable a/c unit to use until the new units were installed. With the 90+ heat, I was so impressed. Mike and Jordan are true professionals, customer oriented and honest. It was just amazing. They turned a frustrating process into one of the best decisions I’ve ever made! I would without a doubt recommend Griffin Home Service to anyone who is considering changing their a/c unit.Thank you Shane, Mike and Jordan!

Shawn Lindstrom

2 years ago

Griffin sent James to install a Delta Trinsic Touch 2.0 faucet in our kitchen today. I scheduled the appointment through Google and text messages. Communication was excellent. James was professional, courteous, and made quick work of the installation. He noted the original faucet and soap dispenser were probably installed in the wrong holes. I never thought about it before but he was right. Since I purchased the faucet and soap dispenser, I was aware of their function, but he made sure to demonstrate and note the dispenser is filled from the top. I appreciate attention to detail. I will use Griffin again for our future plumbing needs.

Joseph K

2 years ago

Changed AC companies to Griffin Services because I was looking for a more reliable and thorough company. They just finished up their second visit. They took their time and were very thorough. Billy and Jimmy were very personable and were happy to answer any questions I had. I felt confident that they were knowledgeable and reliable. They came and delivered what they had advertised. I will be using them again in the future.

Derek Smith

6 months ago

This company is the example that the older HVAC companies that have been in Jax and surround areas for years should follow, I called not knowing what was going on they had a tech out after hours well within the stated time frame. The Tech Leon was very professional and knows of his trade what an example of customer service and customer care

Dwight Beeman

2 years ago

I must say that Griffin Service is the top heating, ventilation & a/c service in the area. Yesterday I had a hot water heater installed by James and Blake, they are highly skilled and totally professional. They completed the install and explained in detail what I needed to do to prolong the life of my water heater. Prior to contacting Griffin Service I had another company scheduled to do the install but I cancelled, in the event I saved over $450. If you want to save money and get top notch service This is the company for you.

Brett Chepenik

a year ago

Had two other companies come out. Neither of which would fix my AC.Eric from Griffin Service came out, took the time to explain the problem and then fixed it immediately so I wouldn't have to wait until Monday.Everyone was very personable and service oriented (especially my technician, Eric).Going forward this will be the only company I use for AC repairs!

JP

2 years ago

Great service and customer service, after a failed experience with a company trying to repair my older unit i decided to just replace it and found Griffin.Not only were they able to supply aquick quote but explained everything needed and most importantly what’s NOT needed as well, which not many companies do that.I asked for quotes on Monday from 4 different companies, made my decision on Tuesday and my A/C got installed Wednesday!!!Extremely pleased and will definitely do business with them again.

Danny Polimeni

2 years ago

First time using Griffin. Have heard the adds on 104.5 all the time and finally needed them. They came though with flying color. SUPER professional technician fixed my system and didn’t try to pull any gimmicks. Wish I could give 10 stars out of 5! Will definitely be calling them for my future HVAC needs! The ladies I spoke to on the phone were amazing too. They were very sympathetic that we had no AC on a 90+ days. Thank you so much!!!

Donna Brakebill

2 months ago

John was very friendly, knowledgeable and helpful.
I would recommend him.

todd keller

5 months ago

Very professional and knowledgable technician. I would absolutely recommend Eddie and Griffen to everyone.

phillip mabe

2 years ago

Installation went as planned. Our AC went out on Tuesday. Kyle, the customer service representative arrived on Wednesday morning at 10AM. By 12PM we had a replacement contract in place. Thursday evening at 5PM both new units where cooling our home. Kyle was even able to give us a better price and warranty than a competing vendor. Installation technicians were respectful, friendly and very professional. Kyle and customer service personnel have all called to make sure everything was working properly and to make certain they had met our expectations. Fantastic, prompt customer service.

Howard Hinestroza

11 months ago

James the technician was on point, very knowledgeable and with integrity. Not out to take advantage of anyone. Good person to have working in the company. Thanks Griffin for your services!

Jim Mc

2 years ago

From start to finish the team at Griffin Services was outstanding; professional, courteous and prompt. From initial call, they listened to my issue, discussed process and we're quickly able to schedule an technician to come to the house. They diagnosed exactly what I also thought was broken and were able to schedule repairwork for the same day or at my convenience.Would definitely call them again for other service needs.

Jeannine McGinn

a week ago

Cleaned out Water softener tank and restarted also installed originally by Griffin

Meagan Venable

2 years ago

The service tech was excellent. He was able to identify and describe a very complex issue that had arisen as a result of multiple plumbers servicing the house over its 80 year life. He fixed the immediate problem then instructed me on next steps, should I wish to rectify the underlying issue which could cause problems in the future. I don't know about the rest of the company, but my guy was great. I'll be calling the company for him again if I have plumbing issues in the future. Very professional, good communicator, knowledgeable.

Marie Bailey

2 years ago

Amazing service!! Deklin made sure to keep us informed every step of the way. He explained the issues, took photos and offered a solution.Attic work is nothing short of grueling with this heat but he made it seem like nothing.This company should be very proud of how he represents them. Honest and integrity goes a long long way with me.Griffin Services - you have an excellent employee so make sure you keep him!

Donald Hollister

a year ago

Curtis is experienced and knowledgeable. He was able to quickly diagnose the repair needed and proceeded to promptly engineer the repair. We were offline for less than 24 hours, and the system is working very efficiently. Thanks, Curtis and Griffin Services.

Barbara Fitzgerald

3 years ago

Just had my first encounter with Joe from Griffin Service. I needed to have my AC checked out as it has been awhile since the last servicing. He was courteous and informative and able to fix an issue I did not know about. He explained everything and I would highly recommend this company. The pricing wasn't bad either....signed up for future servicing. Thanks for making this an enjoyable experience.

NATALIE S

2 years ago

My AC stopped working called Griffin Services for service. They were prompt and professional handling my service. Technician Curtiss Fowler was awesome. He arrived on time and had the unit fixed in a timely manner. He was very detailed in explaining what he was repairing and the cost. The staff of Griffin service was very friendly and helpful. I would strongly recommend this company and will be definitely using them again when needed.

L W

a year ago

I was 100% happy with this business from start to finish - answering initial questions, scheduling, notifications, and the tech Brenden was knowledgeable and professional. I even told him it wasn't necessary to fix one of the toilets since I had already arranged for it to be replaced (then later was convinced the problem was the sewer vent), but after patiently explaining how he knew it wasn't the vent, he explained I'd have to pay the base rate for him to show up so he fixed it anyway! Now I don't have to go down the hall for the next few days. Yay Brenden.

Andrew Whocares

2 years ago

From start to finish nothing but the best service. Scott our technician had a cancel in his morning route and was able to fit us in to his schedule. Came to the house and was very professional. After walking through our issues he knew what the possible issue was. He was able to fix the issue and got us signed up for their total care package. Thanks again for the great service!Edit 1/21 New year and a new issue. Using Griffin for anything at this point is a no brainer. I found leak in the front flower bed, called them last night and Patrick came out first thing in the morning. He worked in the rain to find the exact issue and repaired it quickly. I recommend Griffin for all their services!

Kelly White

3 years ago

We knew that we would be replacing our A/C this spring. We got a recommendation from a family member who had a great experience. Kyle came out the same day I called. He was thorough, friendly and professional. He took time to walk me through the options and process. We were currently having an issue with one of our units, so Kyle called and got a technician out the next morning so we would be ok until the replacement. Joe came out and got us back up and cooling. Joe was also great to deal with and very knowledgeable. Thanks Griffin Service!

Monica Wroten

3 years ago

Scott was extremely professional and personable. Felt very comfortable with his diagnosis of the problem with my air conditioner unit. Scott was thorough and explained the problems and the solution. Scott also supplied photos so that he could explain all the problems because the unit is on the roof. Thank you so much for the prompt response and great customer service!This is an add on to my original review. Within two days they sent a crew out to completely replace my air conditioner unit. What a blessing to have Jordan and Mike do the entire job in one day. They were efficient and very tidy. That even laid down a tarp before they started working in the kitchen area. I couldn’t be happier and highly recommend Griffin Service!!!Another add on for a third location, our primary residence. Again everyone was so prompt getting here and dealing with our problem. Scott was awesome and again very efficient and super pleasant! I so appreciate the fact that they are so fast returning calls and literally coming to our rescue! Thanks again guys!

Ja'Von Powell

3 years ago

My tech today was named Joe, he was very knowledgeable, nice, understood my problem and respected my home. I highly recommend Griffin Service, I called to schedule an appointment and they literally arrived 15 minutes after me calling. Upon inspection of my AC unit, he knew exactly what it was and priced me on the spot. The pricing was highly reasonable as I thought they were going to charge a higher amount. I will definitely be using Griffin Services and taking advantage of their Total Care Club membership!

Richard Malcolm

7 months ago

Tracy, whose name I do remember but was not listed, did a great job trying her best to fix the valves and explaining to me about the hoses connected to my washing machine.

scott mikell

9 months ago

Griffin Service we’re awesome from the person who answered the phone to the service techs. Everyone was very friendly and knowledgeable and had my problem solved in no time. Definitely will give them a call whenever I need anything in the future.

Queen B

2 years ago

I would like to give Griffin a big thank you for helping me out with some plumbing issues! Justin was my tech and he was amazing and very on point on what to do for my repair situation! I would be very happy to have him do work at home again! Emily from the office was a kind young lady that was very professional and helpful as well! I can say enough good things about this company! They will do their best to please their customers!

Leslie Foster

3 years ago

I called a big name company who told me it would $148 just for them to come out. Plus $30 something for each 15 minutes if the service took more than 45 minutes, PLUS parts. I am so glad I looked for another option and found Griffin Plumbing. They had a special that was less than half what the big name company wanted and they would waive that if I elected to do the repairs they recommended. My plumber's name was Alan. Ge was on time, professional and friendly. He fixed the problem for in a timely fashion and was thorough in explaining what he was doing and why. The service call took about 90 minutes and cost only slightly more than the other company wanted to charge just to come out. I would give give Griffin and Alan 5 stars. I have found a company I can trust and a plumber that I like and I will call Griffin for all my future plumbing needs.

Michelle Gelles

5 months ago

Tracy did a great job! We were very happy with her!

Curtis Siver

9 months ago

Eddie did a wonderful balancing my AC. When he came out to look at my system he looked for the root cause not just treat the surface issue. Great job.

Mary Henton

2 months ago

Great job, very nice tech and did a good job explaining everything that was going on.

David Reed

3 years ago

Highly recommend Griffin Service. They not only show up when they said they would,they also do an outstanding job without overcharging. They take the time to explain the pros and cons about different systems and what makes the most sense. Griffin Service replaced three aging air conditioning units with two high efficiency variable speed units. The difference in air quality in the house is noticeably more comfortable while realizing savings in electricity costs.We have also used Griffin to purchase and install a water conditioning system and my only regret is not doing it sooner.Jake did a great job with installation. He was on time,completely prepared and took the time to walk me through how everything works.A new hot water heater will likely be the next thing to be replaced and Griffin Service will be the only call I make.

H K

a year ago

This is by far the worst company we have ever dealt with. Received quotes from several companies, and went with Griffin because of the knowledgeable salesman, Kyle, and the reasonable price; not the cheapest and not the most expensive. Had our old, but working system replaced on April 20, 2021. When the City of Jacksonville inspector came out to do the inspection, the system failed. It took a month to get Griffin back out to fix the system and correct the failed issues. When the tech, Chad, showed up, he asked me what I wanted to have done, and said that he didn’t know what he was supposed to do! He considered cutting a hole in our roof to correct what he perceived as the problem, but thankfully thought better of it. After being given the runaround, he said that his install manager, Mike Bateman, would have to come out and figure it out. This went on for months, with the system failing inspection THREE times, due to safety issues; pipe was touching combustibles in several places and we were advised to not run the system until corrected. We have had five techs out (Chad, Mike Bateman, Jordan B, Deklin, and David), talked to five office staff, (Sequoia, Karley, Jordan, Merida, and Lacey), had to be available for four tech visits, four inspection appointments, and been unable to run our system during many cold nights. From the install on April 20, the system was finally cleared by the city inspector on November 17; SEVEN months later. During this time, we tried repeatedly to talk with someone in management. No matter when we called or who we spoke to, the answer was always that management was “out of town”. Sarah is the office manager, and we requested to talk to her on August 30; we still have not received a return call. Shane is the operations manager and after we insisted that we wanted the system removed, he finally called on November 10 with the attitude of “What do you want?”, and said that the inspector was being picky. All the women in the office are beyond rude, with the exception of Karley. She was the only helpful person in the entire organization. The techs are clueless, and management clearly does not care. When the techs showed up for the FOURTH time to correct the issue, they kept needing to borrow our tools, some without even asking! When we were at our wits end, we insisted on a refund and told them we would have another company remove the failed system and leave it by the curb. Still no one from management thought it necessary to call us. We were told by two techs and the Operations Manager, Shane, that our job was “not a priority, because it IS working”. However, we had been instructed by the inspector to not run the system, because it was unsafe. We are so over this company that despite prepaying for the service plan, we told them to cancel it and don’t bother coming back here. We will forfeit the money for that and instead go with a knowledgeable company who cares about their customers. Save yourself an immense headache and go with any other company!!

Nikki Eskow

7 months ago

Called to question the recent installation of my American Standard A/C unit which was recently installed by Griffin A/C Systems. They sent someone within one hour of my call!! Excellent customer service!! Joe did a great job of testing the home temperature vs what my thermostat was reading. Everything checked out correctly. Thank you for such prompt service!

Stephen Grove

2 years ago

Eric Roenisch is a real professional. He came to our house, got right to work and explained everything he was doing. He repaired a line that had not been insulated during install and saved us a lot of money in drywall repair. He also recommended an additional filter box for my kids' asthma, which he installed like a champ. He is a complete BEAST!! Let me explain. Poor Eric screwed a 2 imch screw directly into his finger tip. We helped him get cleaned up and he was right back to work! He finished the job with his remaining 4 fingers and did it with a some!! Griffin should be proud to have such a hardcore pro working for them. Give this guy a raise!!Overall, our family's experience with Griffin has been very positive and they have always done top-notch work! They're not always the cheapest, but you definitely get what you pay for!

Jennifer Smith

6 months ago

It’s never fun when you have to call for plumbing issues. Tracy definitely fixed the problem fast.Very professional and friendly.

Derek Lannuier

2 years ago

Prompt, courteous and professional. Had an emergency. Found them on Google. They were hear fixing the problem in less than hour and gone within 90 minutes of the call. Justin was knowledgeable and friendly. Highly recommend them for any work. They will be my plumber and AC guys for life. 6 out of 5 stars!

Bilal

3 months ago

John was outstanding and I always receive top-notch service from this company.

Heather Ashley

4 years ago

Kyle took special care being upfront and honest with giving us a detailed quote when we inquired about our AC installation. Mike did an excellent job at the installation in a timely and effective manner. We did have to call about 2 months after our system was installed due to a communication error our system had, and Jordan came out the same day I called and took care of the issue in a short time. We are very pleased with Griffin, their staff, and customer service.

Joel Roberts

5 years ago

There were cheaper prices out there but we're ones who read people's reviews and Griffin Services had great ones. We definitely didn't want to go with some Joe Schmo who could be out of business next month and ultimately leave us with no warranty.Shane was the rep. who was very thorough in measuring the house so we got the proper size unit for our home. He explained the different options available to us with no pressure to over sell. This was one of the main reasons we chose to go with Griffin Services. Some of the others who we had give us quotes were like car salesmen who just rubbed us the wrong way.Dave was our installation technician who took the time to explain things as he was doing the job. Everything went in smoothly & works like a charm.We couldn't be happier with our new AC & have zero complaints on the install.We highly recommend Griffin Services.

Robert Watkins

2 years ago

Joe was great , courteous , knowledgeable , friendly.Answered all my questions and I had a lotWill recommend and use again.I gave this business a five star rating and I stand behind that based on the work joe performedHowever I give a 1 star rating for follow up on their partI was promised a callback regarding a warranty issueI never heard back from them.Tom says he’s different from hvac companies about how they treat their customers. I don’t see any difference if they cannot follow up with what they promise.I paid a premium price for their service and they failed.

dbarnathan

5 months ago

Griffin is great. Love the electrical work they did in my home!

DDD Market Developments LLC

2 years ago

Billy has such a great level of customer service. Ms . Barbara was awesome she didn't give up I missed her call and she called back again to make sure that I was here so that she could send Billy on to the appointment. He immediately investigated the situation and resolved the issue in a timely fashion. I really appreciate that! I will not hesitate to contact you all in the future! Ms. DeeUnfortunately, I had to come back and revise my initial rating and lower it to 2 stars. Billy and Barbara my comment still stands for you two. You two were quite helpful and I appreciate your professionalism. However, when I called back to report continued leaking of the AC through my ceiling after the repair visit/part replacment, the representative was not personable and quick to tell me that they resolved the issue and I would be charged more fees because they replaced the part ($37 part for $300+). In trying to share with her what happened as the initial repair had to be rechecked and revised by a second repair visit, and different service technician (who shared that the 1st tech missed a valuable check in his assessment), she attempted to cut me off as I was speaking. I let her know she could CANCEL any appointment for my location and to have great day. I will NOT utilize this company. As a business professional, I uphold and appreciate great customer service. This was unnecessary sub par customer service and support. I will add when someone has taken initiative to patronize your business and solicit your services, you can be assured they are not doing so to be ignored and dismissed when calling to report further evidence that the repair may be flawed or perhaps something in the repair initiative was overlooked. I bid you adieu as I empty the water reservoir...again. AC still leaking...??‍♀️??‍♀️

John Vining

7 months ago

I have a newer AC installed by the builder, but Griffin does my annual check and maintenance. Great company!

Lynn Dudley

10 months ago

Dustin and Nick go above and beyond. Not only are they skilled technicians, but they also were super respectful of my home and cleaned up better than any servicemen I have ever dealt with. Thank you!

Brittany Jackson

a year ago

I’m always pleased with the service we receive from Griffin. I called them to repair a leak under our kitchen sink and they came out same-day! Dustin and Ryan performed the work. Both were quick, efficient, and professional. There was no mess left behind. I’ll be calling Griffin for any heating or plumbing jobs I need!

Natalie Cooper

a year ago

BEWARE So I took off work the first day, they said emergencies came up and they needed to move it. Not a problem. Second time they said I’ll be “first call” 8-9am. No problem. Second day off work. I start calling at 930am. No one has called me, no one came. Throughout the day I’ve been hung up on, forwarded to voicemail, and finally told my appointment was rescheduled to 530. He comes at 530, quotes me 1.5k for a faucet repair and two sink stoppers. Took his $70 and ran.

Marissa Kincaid

a year ago

Very quick response time. Quoted and installed in the same week. Comparable prices, very professional, knowledgeable, worked cleanly. Didn't feel pressured to buy more. Would def work with them again!!

Chance Bunger

a year ago

My air-conditioning went out today. I called two other providers one who couldn’t come out until tomorrow evening and another they told me that it would be five days before they could make it out. Griffin was able to get a technician out within a couple of hours and my problem was solved and we have cool central air again. Thank you very much!

L

4 years ago

Truly a great experience. Scott was just great to deal with. Really focused on a great customer experience, and HONEST! The installer Dave was focused and professional. After speaking with him, there was just no denying how well he understood his profession. Very informative and helpful. Jim and Wes were very courteous and professional as well. These professionals work as a team dedicated and focused on the client. We were pleasantly surprised and the WOW factor was accomplished with flying colors. We Highly recommend Griffin.

Jim Brewer

2 years ago

The gentlemen that arrived to repair my plumbing were exceptional! However, I was basically given an 8 hour window, and had to sit at home all day waiting on them. They finally arrived around 5:30. I have no complaint about the technicians. They were entirely competent, professional and polite.

Edward Descallar

2 years ago

Came out in 30 minutes and replaced a burst water pipe. John was awesome. Knew his stuff. I wish all companies were as efficient as Griffin was. 5 stars. Highly recommend. Will keep in mind for future services!

Michi Bandin

a year ago

I highly recommend Griffin Service. They were able to resolve our issue quickly and were very knowledgeable on the root the problem. Curtiss took the time to explain everything and set us up with a future maintenance program which is greatly beneficial for our vacation rental property. A+ service!

David Tackett

a year ago

Leon was fantastic. Knew the business explained everything. It's not the first time I used them. They helped with plumbing issues as well. This is the company you want to use.

Jason Anthony

3 years ago

Joe is amazing and was able to reconfigure before part came in to make us comfortable until he’s able to come back. Definitely satisfied and appreciate all efforts and workmanship.Update: I’m lowering this to two starts and here’s why, I had a service/warranty contract and they didn’t hold up to the contract on 2 separate occasions, tried to charge me more $$$ when I was actually covered by a pricey service contract they SOLD ME. Maybe it’s a small oversight but I didn’t appreciate it happening “TWICE” Start keeping your promises of a binding contract Griffin Services, we only want what we paid and signed for, we did our part, you should do yours. Fingers crossed they get better because the installation was great but afterwards, not so great when you have a issues.

Jason Joly

3 years ago

I called Griffin Service on 9/5/19 to schedule preventative maintenance for our one-year-old tankless water heater. The lady that I spoke with said that I needed a flush/descale and the cost for the service was $149. I informed her that their website lists a $99 water heater tune-up special and that I received a $69 Anytime Tune-Up or Service Call for A/C or Plumbing flier in the mail. She put me on hold twice to confer with someone and then agreed to honor the $69 price and we scheduled the maintenance for the following day. When the technician arrived at my home, he told me that the cost of service was $178 and that the $69 was an ADDITIONAL FEE that he would generously waive due to the confusion.UPDATE on 9/10/19: After turning the technician away and leaving a less-than-stellar review, I was contacted by Griffin Services on 9/6/19 as they were interested in remedying the situation. They explained the root cause of the confusion (outsourced advertising that simply lacks plumbing industry savvy) and offered to perform the requested maintenance in exchange for a revised review because they genuinely value integrity and customer opinion. At first, I was taken aback by the offer, but proceeded with the maintenance as we had previously agreed that it was necessary. A technician came out on 9/10 and performed a flush of the water heater and reported a lot of sediment which he was able to remove.All in all, I am pleased with the service that I received from Griffin Service. In fact, I am MORE THAN PLEASED with their responsiveness and their focus on maintaining a good reputation. The initial confusion was due to outsourced advertising, but outsourcing doesn't absolve them from professional responsibility. That being said, their eagerness to make it right is why I decided to improve my initial review. Should I choose to use their services in the future, I hope to give them 5 stars.

Angie Holley

11 months ago

Of course!! About to be the hottest week of the year and our AC goes out. Called 1st thing this morning. We have their Griffin annual service plan! Paid for itself today! Jamie walked in, turned on the thermostat and new exactly what it was. Fixed 20 minutes later if that. AC is running cool ? once again. Angie was the customer service rep. She was kind and sympathetic. I know she doesn’t have an easy job but you couldn’t tell it! Thank you both!!

Steven Anderson

a year ago

Outstanding, Mr. Jimmy Cruz walked us through everything and explained everything in detail. Was very up front about the costs. Everything was through a software program so no made up numbers and no hidden costs. Next day service of this quality is very rare in my experience. Would definitely reuse and would recommend.

Jose Ramos

3 months ago

Thank you Eddie and the entire team at Griffin Service!!! I highly recommended this company!

Renee Ellis

3 years ago

Griffin did a great job on installing our new A/C. Kyle E. was an absolute pleasure to work with he came out and gave us a few reasonable quotes w/ multiple options and worked with us on pricing. It is always hard when it comes to purchasing big items like this and we feel that Griffin Service was very fair w/ the pricing. As far as their product goes... WE LOVE OUR NEW A/C. What a difference and the two men who installed it were very polite, efficient, and got the job done in a reasonable amount of time. We are very pleased with the service and will definitely be returning to them for future business.

Kelli Lehman

3 years ago

Best service and experience I have ever had!! ? Joe was extremely kind, professional, and knowledgeable. I highly recommend requesting him!! Before each step in the process, he took the time to thoroughly explain what he proposed to do and how much each thing would cost. He helped me to understand what was going on with my A/C and then taught me about all the options I could choose, so that I could make the best choice for my home and budget. Not only did he do all this, but he taught me a lot about A/C maintenance and showed me how to tilt the air vents so my family would feel the air better. He even went and adjusted one himself so that I could see how it was done. He fixed our A/C and it feels better than it ever has! I cannot even believe how cool our house feels now! We will definitely call you for all of our A/C needs from this point forward.Thank you Joe and Griffin!

Ken Roggen

2 years ago

They are GREAT. Amazing communication, workers and price!!! So good that I’ve used them 3x in a month to do things I’ve been putting off. First to install a new garbage disposal, then install a new kitchen sink and to do maintenance on my two AC units. The guy that came to do the AC maintenance did more then anybody has ever done before. Plus he explained what he was doing and gave me tips on how to make the system last and save money. HIGHLY RECOMMEND!!!

Rob Wilder (ssaByalPI)

5 years ago

The staff and service at Griffin are top notch. We had our AC from another company die after a hurricane and we needed a complete new system. Griffin was on the spot just after the storm which was amazing. Scott figured out our problem right away. Ben was very responsive and helpful with the sale of our new system and our install process was incredibly smooth. After the install service calls were perfect as well. We had a damper problem left over from the old system that had always been there (the old company could not figure this out). Scott and Joe came out, found the problem and had it fixed in no time. After experiencing this company and their staff for myself I can say for certain that the high ratings you see on Google don't lie. Griffin is the best!

Chelsea Belanger

a year ago

No hassle water heater installation! Brendan is knowledgeable and professional! He converted my gas water heater to an electric one quickly and efficiently. Timely and helpful scheduling…I can’t say enough good things about my experience!

Nicole Ewing

4 years ago

I called Griffin Service the afternoon prior for a quote and they gave a great price in comparison to others. They were able to answer all my questions late that evening and had a team out the next morning. Very professional, honest and great service. I had a working AC within 4 hours. Another company told me I needed to replace my duct work and the Griffin inspector went in the Attic to check and said absolutely not, the other company was just trying to upsell. So glad I went with them!

Jamie Maas

3 months ago

He was great! Fast, friendly, helpful. Thank you!

Christine Hurley Pappas

a year ago

Tracey installed our dishwasher and did a fabulous job. She saved the day. Not just competent but explained aspects of the job. So grateful to her!

Petra Van Hees

9 months ago

Andre was pleasant and professional to work with. He took his time to explain what was done and how I could improve. No pressure, just information.

Karen Livingston

a year ago

OVERPRICED and NON-COMPASSIONATE! Don’t use Griffin Home Services LLC! This week, my shower developed a leak. As a single mom on a tight budget, I try to do repairs myself to save money. I bought an aftermarket Moen 1222 cartridge to repair the leak. I disassembled the shower head, fixture, and all of the hardware. I removed the bad cartridge and put in the new cartridge. The new cartridge just didn’t seat well. So, when I turned on the water, it was spraying everywhere. So, I needed a professional to help with a true Moen 1222 cartridge. I chose Griffin Home Services, LLC because they were local and they seemed honest, according to their reviews. I needed to save money on the service call, so I had everything disassembled and ready for a new cartridge. Literally, all Brenden had to do is bring a true Moen 1222 cartridge from his truck and pop it in…. that’s it. He came, and did just that. He even put on the invoice that the customer disassembled everything and all he did was put in a new cartridge. The bill was $259! Seems a lot steep for having the fixture and hardware all ready to just pop in a new cartridge. The next day, I got a call asking about my experience. I told the woman that Brenden was polite, professional and clean but I think he overcharged me… considering I did all of the work…. He even used MY Cartridge Puller! The rep told me that the cartridge was actually discounted $185 for me! Does that mean they usually charge $265 for that cartridge??!! Which would have made that service call $444 without that discount! I found that crazy since the Moen company actually sells that cartridge for $79.20. Their resolution was to offer me $50 off my next service with them! Are they crazy? I can’t afford to even dial their number on my phone if that’s how they hike fees up! BUYER BEWARE! This company is expensive, I told Brenden I was a single mom and that’s why I was trying to repair it myself. They have no compassion to do what’s right, nor make it right when they know they overcharged.RESPONSE: I DID contact you and your management team advised that I could have a $50 credit to go towards a future service call to Griffin Service or Griffin Home Services LLC.

Kathy Clifford-LaBelle

6 months ago

Very responsive to an emergency plumbing issue at my Aunt’s home. Thank you so much!!

Zach Luban

6 months ago

Amazing service, easy to schedule on website, great price, very friendly and courteous technician. Will always use them for future repairs and maintenance

Lynn Geiser

3 years ago

We had appointment for maintenance and told us our options to correct the problem.. Gave us the cheapest to the best quality. Before each service came out Griffin sent out a profile of each Service representive that would be doing our services.We ended up getting best quality including air purification because i have Mold and really bad allergies.. We replaced the whole unit because our system was 9 years old.But very excellent care and on top of their services. I would recommend to others.The only thing was unsure about was why i wasnt able to getting financially loan through their company when a week later i was able to get a loan for over $9000.00 with excellent credit.So we ended up paying upfront for services.. after thinking about the plan.. i wish they would offer a maintenance plan for at least one year but otherwise it was excellent services..

Tyrone Pitts

6 days ago

James did an excellent job and on time and professional

Mike Gannon

2 years ago

I called them about installing a recycling pump for my gas tankless water heater. They reviewed all of the options with me and I decided to not move forward. John, the person who responded, was very comprehensive in reviewing the options. They also were very responsive. John explained the maintenance program they have and I was very impressed with what they offer. I plan on enrolling in that program which is called Club Griffin.

jmueller

4 months ago

Gerald went above and beyond making sure everything was just right. First class work and person.

Jay Hulsey

2 years ago

Very impressed with the service. The night before, I was given a 30 minute window as to when they would arrive. Yup I said 30 minute window! Dustin and his helper arrived on time and were very professional. They gave me a fair estimate and went to work.I went with them because of their ads on the radio about who they hire and who they don’t. They lived up to the ad. I highly recommend!!

Dan

5 years ago

I looked up three top reviewed companies. Griffin Service was one of them. Shane on their sales team was way more thorough than any of the others. He took the time to answer questions during his initial visit and afterwards.Because of their very competitive prices and because of Shane, I chose Griffin Service. The day of the install I had the pleasure of meeting Mike and Jordan who were very professional and courteous. They did a great job!I am very happy with my new American Standard HVAC system. Thank you Griffin Service for the excellent job you did!

Allen Jones

a year ago

Just had Eddie and Leon by to check out our AC, very professional and knowledgeable. They identified an issue that has been causing our electrical bill to skyrocket and fixed it. Pricing for all reccomendations was upfront and gave us options with needed reccomended ect. Wife and I were both very impressed. Looking forward to having all our matiance do with you.

Larry Morton

2 years ago

Outstanding service from the guys at Griffin Service. My sales person Roberto is the reason I had my ducks cleaned. He did a great job letting me know why I needed to have the service done. The tech was very good, and did a good job putting my house back like it was. I will continue using Griffin and also recommend them to my friends.

George Johnston

3 months ago

Got natural gas flowing again to outside grill...very helpful and professional!

Jeff Janda

4 years ago

We contacted Griffin services after our air conditioner died a couple weeks after moving in and our warranty refused the claim. We weren't planning on replacing the system yet so price was a factor. That being said we also wanted a new system that would be an investment into our home and not something we just settled for.Griffen Services handled both. Not only were taking they cheaper than the other companies we had come give us estimates, we got a great system that we feel will improve our home for the life of the system.Also worth mentioning, they were amazingly thorough in their quote--measuring all our rooms, checking duct work, and all our vents. In the end we were presented with two great options both at a good price and calculated to ensure the system we installed would be able to handle the size of our home.In addition we were given a temporary machine to help keep us cool until they were able to install the new system.The two installers were great as well and me with some great tips on how I can keep my machine running efficiently. It was a great experience all around and I couldn't be happier with Griffin Services.

Bonnie Rowand

2 months ago

Really nice guys. Very professional. Job well done.

Traci Lewis

4 years ago

Today was my first visit with Griffin Services at my home. They were great. Scott was very nice and respectful and knowledgeable of our complicated system. He even found a warranty issue for us!! Thank you for taking such great care of us. I highly recommend!

diannah Larson

2 years ago

This is a great company. They are very professional and actually care about their customers.
Jimmy came out today, you rock guy! He is very personable and listen to all of my concerns. Thanks for the great job you did. I would definitely refer friends to this company!

Andrea Sanders

4 years ago

The last company we hired to come out failed to tell us the condition, show us the condition, and was in and out and on his way. Joe was thorough with the cleaning, inspection, and report. Joe spent an hour going through the air conditioner and assessing the maintenance needed, and then spent additional time to show and explain what he did and what he recommends for future visits. My husband and I were extremely impressed with the service and highly recommends this company.

Grazyna Pawlowicz

4 years ago

We had a pleasure to work with Ben Howard who was very through in his evaluation and inspection of our home while designing the central air and heat system that would best service our home and needs. He patiently answered all our questions and followed up with providing more information about equipment he planned for our home. We were very impressed with his knowledge, friendly demeanor, work ethics and such quick feedback and response to our emails and questions even at late evenings and during weekends. We highly recommend Ben and Griffin Service he represents for all your AC needs!

Paul Fertitta

5 years ago

What a fantastic experience dealing with Wade, Darren, and Griffin Service! I had Wade come out a few months ago to provide estimates on several projects around the house. I had planned to wait a few months before starting, but decided to go ahead and buy the 5 yr service agreement due to the cost savings, and the support of military veterans that came with the deal. Just a few days later, I had a coil go out on one of my AC. It was a unit that was under recall, and Wade handled all the replacement paperwork for us. I decided to replace a unit that had been inoperative for 2 years at the same time, and Griffin gave us not only the best deal we could find on a new AC unit, but installed the warranty coil for no additional labor at the same time. Our Technician, Darren, was prompt and professional. He arrived at the agreed upon time, worked quickly and efficiently, and had everything required to do the job on hand. That was a welcome change from the last experience I had with another company, who left the premise 4 times to go get parts and supplies.Not only great service, well trained and professional technicians, and extremely fair and competitive pricing on quality products, but friendly and community service minded as well. You can't go wrong with Griffin Service. Indeed, they provide service that is nothing short of legendary in my book

Luis Rojas

5 years ago

After shopping around I entrusted Griffin service to provide us with an emergency installation. My professional salesman Shane was knowledgeable and was able to recommend me with what was needed to accommodate our home. Shane measured the house and checked the attic for an accurate measurement to ensure my peace of mind before explaining the different options. The following morning 0830 Griffin service arrived as promised. The experts Dave and Jordan explained the process while removing our old unit and installing our Amana 18seer unit. If you want quality service I Strongly recommend Griffin service they didn't only meet but exceeded my expectations. Thank you again for the professionalism beginning to end Rojas family.

Ben Perry

3 years ago

Just had two of our condenser units replaced with Griffin Service and we highly recommend them for any A/C related services you need. On time, professional, answered anytime we called, and they worked with us to get exactly what we needed for our home with no up-selling or pushy sales tactics. High quality products and a higher quality of service than we've experienced with other companies around here. Call and ask for Barb, she's amazing!

William Geronco

4 years ago

I had Griffin Service come over last year to fix one of my units. They came to our house and helped us, and also sold us a plan to maintain the units yearly. They called me this year, promptly when they said they would call and came over. Joey came by and checked my entire HVAC system. He was super professional, and we loved how he took the time to sit down and explain everything that was done. I can tell he went above and beyond to make sure our units were well maintained and in good working conditions.I highly recommend Griffin to anyone looking for a good reliable and professional company. Thank you Griffin and thank you Joey for such a great job and professionalism.

Nikki Turner

2 years ago

Eric was my service technician and he was amazing! He is extremely knowledgeable and helpful. This is by far the best AC company I have used to date. Highly recommend!!!

Traci Fowle

3 years ago

We recently were having some issues and our AC wasn't keeping up, as well as needed some plumbing estimates to get a water softener bypassed. I contacted Kris with Griffin Service and was able to get an appointment for the next day. She was very friendly and accommodating! She made sure that all of my bases were covered as far as my needs. Automated messages were set up to confirm my appointment as well as sending me updates of who is on their way to my location as well as a photo of them.The next day Jake (a plumber) and Anthony (an HVAC tech) both arrived at separate scheduled times. Both were very knowledgeable and made sure to explain everything in detail. I received three detailed options/estimates on the plumbing work needed. I don't know about you, but I LOVE options! We ended up having a refrigerant leak and a new AC system was recommended. Griffin Service was able to get me on the line with a lender to get approved for financing for a new system. It was really quick and affordable. We opted to add a water heater as well since ours was rusting pretty badly and could be added to our financing.Since it was a whole system swap, they were not able to do the work same day, which is to be expected. They scheduled to come out two business days later (which was fine since our system was weak, but it was still working).Michael, David, and Jake all arrived when expected and got right to work! Very polite and informative, as well as understanding of my 5 year old hopping in their way from time to time. Our hot water and our AC is AMAZING now!! It's a bonus that it is all much more energy efficient so it's basically paying for itself! Very satisfied with Griffin Service from beginning to end and HIGHLY recommend them for any HVAC/Plumbing needs!

Diana Jordan-Baldwin

a month ago

The only tech who has came out and got results. I discovered I spent money that was what my issue was.

Jefferey Bensinger

2 years ago

Jose came to my house from Griffin . He was very nice and I felt he knew what he was doing. He explained every thing so it put my mind at ease. I would welcome him back anytime. I had my water heater cleaned and valves added for the cleaning. I felt the price was very fair

Theresa Lathrop

3 years ago

It was very easy to schedule an appointment and thankfully there was next day availability. Joe and Josh sent a text with an ETA and a photo, which I found very helpful, and they arrived on time. They worked quickly, and cleanly. Joe and Josh were very kind, professional, and patient with all of my questions. What a great company and a great experience!

Sally Barr

3 months ago

Very professional, nice to talk to, knowledgeable and would definitely use again!!

George Uresk

10 months ago

Regular maintenance of Rinnai water heater led to a repair and it took another visit by technicians, 3 at one point, to get system running again. After several hours Griffin tech Dustin resolved the problem.. Frustrating being with without hot water for a day problems resolved at no charge to me.

Lori C

3 years ago

Called Griffin services and was able to get appointment for service by next day. Jordan arrived on time at beginning of appointment window and resolved issues. The price was reasonable and shared with me prior to completion of work. I like the fact that they give you carbon copy of agreement signed and email it for reference. Also - the fine print is HUGE so you know what you are signing. Will use them again. Price was fair and service quick. Our AC is working again and that is COOL.

Ferzana R

3 years ago

I highly suggest Griffin Services! From scheduling with Samantha who was extremely accommodating to my schedule to Jordan B the technician who came out to service both my units.Jordan did a great job diagnosing our ac units. He was very professional and friendly. He provided me with all options but was honest in what he thought would be most beneficial. I appreciated his honesty.

Shirley Farrell

2 years ago

First the good, I called them for same day service and they showed up in a couple of hours. Then they quoted a price, which I questioned. The technician told me quotes were not negotiable, stating that I don’t negotiate with Starbucks, why should I think his price is negotiable. I continued to try to determine why the price was much higher than I expected. He was not having it and I told him to go ahead and do the work, but it would probably end up with giving a bad review. He said oh no-you are threatening me with a bad review, I am packing up. I said okay, but it would probably still be a bad review. So, I called another plumber who came out same day and they did a wonderful job and charged me 65% of what Griffin quoted me. I now think he was so argumentative because he knew he was overcharging me. Buyer beware.

Rick Pruett

2 years ago

Griffin Service was perfect for our plumbing needs. They were able to send a plumber out the same day we called. Our Plumber Vinny was great, honest, and very knowledgeable. Thank you Griffin services and more importantly thank you Vinny.

Andrew Black

5 years ago

Mike and Jim did a great job installing our new system and putting up with all my questions. Superior quality installation. Shane was the most thorough sales person we had come out and made our decision to go with Griffin. Great service from all would definately recommend to anyone.

Erin Bush

3 years ago

We had our system cleaned out today. Have been having some issues with the unit not cooling properly. Jordan and Deklan were our techs today. They arrived on time, were very professional, super nice. They listened to my concerns and were able to identify and solve the problem quickly and efficiently. They explained everything that was done today and made some suggestions for future maintenance and upkeep. You guys were fantastic as always. Thank you so much ?

William Sadler

3 weeks ago

Curtis replaced the air handler fan assembly, unit exhibited signs of failure.

Julie Fuller

3 years ago

I use Griffin Service for my business's HVAC needs and couldn't recommend them enough. After really struggling with other local companies to even respond to us, let alone be willing to do a quarterly maintenance contract for our unit, we finally reached out to Griffin Service and I don't know why we didn't do it sooner. They had an appointment scheduled with us the next day and the tech who came out was professional, friendly, and knowledgeable. The fact that our neighboring business is literally an AC company and they couldn't even make us a priority speaks volume for the sense of urgency and attention to detail you'll get with Griffin Service. Call them today and don't look back!

Dan Z

a year ago

****1 year update: While the initial experience was great, just shy of 1 year later, the system quit blowing cold air one day. A tech came next day and made some sort of temporary repair. The following Monday a different tech came and had to undo everything that was done and then said the system is working, which it was. 2 days later nothing but hot air from our $13000+ less than 1 year old system. Next tech showed up at 930pm on a Friday night and was here until 1130pm he had to refill the system with coolant and told me he had to come back on Monday to troubleshoot the leak (obviously there is a leak) No one contacted me Monday to schedule so I called Tuesday morning and he came out that afternoon to tell me it's still working so he can't troubleshoot it. Then wrote the ticket to say that I said that I didnt need service because it's working fine. A few days later I got another tech out who apologized for the poor service and assured me he would remedy the situation. He serviced the unit and with a half hour found the leak in the coil upstairs. Well almost a week later and still no coil and sitting here placing bets on how soon the ac is going to stop working again. So from my experience with them, once they have your money and they are working on warranted items you are much less important to them and not a priority. Just sharing my experience, yours may be different...Used them with recommendation from friends to replace an old broken A/c system. We did opt for their top of the line daikin fit systems so can't really comment on value or pricing, it wasn't cheap any way you look at it, but the system is great, crazy quiet and uses less energy. They brought portable ac units while we waited a couple of days for install, everything with install went smoothly and they even reached out afterwards to make sure it was working properly and that we were satisfied. Their maintenance plan is very affordable and the techs have always come during the scheduled window. I'm sure there are techs out there that will do stuff cheaper but I want it done right and use a company that will stand by their work. I would definitely recommend checking them out at least to anyone who needs their services. .

T Nonname

3 months ago

Only got a quote, but Steve was very professional and informative.

Sha'ron

2 years ago

Called Griffin Services for a leak. There was a 24-hour response time, which is GREAT for a plumbing service. Steve showed up, in the rain, was gracious enough to use disposable foodies and not track up our floors (LOVE him for that)...He identified the issue within minutes, repaired it, showed us how to correct the problem if it were to happen again (loose screw) and didn't try to break the bank for the service. THANK YOU for a great experience!

Tracy Mitchell

a year ago

Jimmy and Ryan (I believe) were friendly and professional! They got our plumbing working again, cleaned up the backup in the showers and provided us with tips to reduce the issue from happening in the future. They also provided us estimates on additional services we requested.

Mar Mar

2 years ago

Eric is so knowledgeable and super attentive to our A/C needs! He did a great job, explaining what he was doing along the way and gave helpful tips on how to keep our A/C working at peak performance!! 10 out of 10 recommend!!

Pamela Duggar

a year ago

They came out immediately and replaced the damaged water heater. One of the owner, Matthew, lives up to the name of his company. I appreciate him reaching out to me and being to understanding and kind about my situation. I would definitely use this company again.

Tyson Rose

2 years ago

had a relatively simple job of unhooking a stuck gas line for a new gas dryer. I had to go pick up the dryer before hand and the tech actually waited for me to pick it up, unhooked the old one and helped me carry the new one up stairs. He wasn't super busy that day but he could have easily not done that and just unhook the old one. They also scheduled me with only 2 days notice. Would definitely use again.Thanks Pat!

Lisa Waidler

5 years ago

Mike and Joe did a wonderful job. I had my dryer vents cleaned as well as my plenums replaced, fan cleaned, uv light installed, mold clean-up, vent adjustment, etc. They were both professional and courteous.Griffin Services as a whole is such and professional company I have already recommended them to three other people, two of which have already called! The company is up front and honest. I did not feel once that I was ‘being sold’ on anything I didn’t need. Sean is the first person we spoke with and he took the time to listen to what we were experiencing with our HVAC system, past experiences with other companies who tried to help us, and what we were hoping to achieve. Again, he took the time to look into what we specifically needed and we very much appreciated that. We will continue to work with Griffin Services as well as recommend them!

Rachel Cassarino

4 years ago

Roberto was very informative, explained everything in great detail and matched the price we were looking for. He was very knowledgeable about his products and the advantages of each. He went out of his way to get everything we wanted and in a very timely manner. Very happy with our choice to go with Griffin. Looking forward to having a new system before the heat of summer to see the savings roll in. Roberto is a great salesman and very down to earth and will be honest and no nonsense. He forgot his laptop and his wife drove from Fruit Cove to Orange Park so he could give the best presentation possible. He went above and beyond to win our business and that's what I look for in businesses I do business with.

Oscar Delgado

3 years ago

Joe at Griffin service was great! He was extremely knowledgeable, efficient, and an all around nice guy. I’m very happy with my first service & will be signing up for their Total Care Club to extend the life of my HVAC system. Fair & Honest when it comes to pricing. Thanks Joe!

Bill Klucker

a year ago

Steve was excellent and went above and beyond. I called Griffin at 4 PM on a Saturday with a burst pipe. I was resigned to not having water for the weekend. He shows up at 6 PM and finishes at 8 PM. Well done.

Bruce Wallace

a year ago

Service was exceptional starting with Troy's initial visit to provide an estimate. Deklin, Brendon and Earl were professional and polite, showed up on time, worked hard, kept me informed and stayed late to finish the job.

A. O'Neal

4 years ago

Griffin Service is a top notch company. Called just to get our home AC a check up before summer and was very pleased with the customer service and scheduling departments knowledge and helpfulness. I signed up for the yearly maintenance program they offer and was extremely happy with Scott , the tech that came to our home, and the time he took to fully check every part of our system from the inside out. I would highly recommend this local company to everyone.

Corrine Sharpe

2 months ago

Griffin is always professional does a great job and great prices!

David Flanders

a month ago

On demand water heater flush. Jimmy did a very professional job.

Schquana Lewis

3 years ago

This is my second time working with Griffin Services A.C. repair and both times it's been pleasant. The technician Scott R. called ahead to give me an estimated time of arrival which was helpful for my schedule. Scott made sure I knew what service he was providing and the breakdown of cost before starting. He was respectfully of my home and instructed me on how to keep my vents cleaned. He also left me an extra filter! I look forward to working with them again in the future.

Nonya B

3 years ago

I had a great experience with Jake. He was on time, communicated well and was very professional. He did an excellent job at a fair price. I highly recommend Griffin Service!!! I will use them again for any plumbing/HVAC needs. Thank you!

Mellyna S

3 years ago

Joe was personable, professional and thorough, and he made sure that I was happy with the work. It’s evident that he values customer satisfaction and his work reflects that value. I felt confident that he was giving me a fair estimate for the work to be done. I will certainly call on Griffin Service for future plumbing needs.

Judith Pousada

2 months ago

Very informative. Pleasant to work with. Definitely would recommend.

Marshall G

4 years ago

Just received the first service from this company and the customer service was just phenomenal. You get so used to companies just showing up and looking a bit rough around the edges and they come in dressed very professionally and they cover their shoes with plastic as they walk in. The rap seem to be very knowledgeable in what he was talking about and explaining how my system worked and what he did to repair the issues at hand. He took his time to go through every single potential problem that could be happening and check it. If it needed fixing, he fixed it. I would highly recommend this company.

Leslie Obando

2 years ago

My technician, John Tuthill, gave me the best experience I've had with any repairman in Jacksonville. He communicated when he was on his way and even when he was delayed. He was extremely professional and curtious. The work was done quickly and neatly. Definitely will call again and request for him next time.

Don Berryhill

5 years ago

Scott was great. Our heating system stopped on 1/2/18 at 3:00 in the afternoon. Scott was there by 6:30 PM and stayed until everything was working. While other businesses would not come out, Wade made sure he got Scott out here to do the repair so we did not freeze. Highly recommend these guys. Professional and caring. Hard workers that appreciate your business and do a great job. They will be doing all of our heat and air work.

Frank Nicolini

4 years ago

The representative that came out was not only professional but he was very knowledgeable and transparent . He was kind, friendly and engaging. We asked all kinds of questions and he provided answers. He seemed like family. Thank you Roberto Garcia for helping us to make the best decision for our home. Continue to be honest! Frank and Glenda

JOHN RICHARDS

4 years ago

I called Griffin's 24/7 emergency service and within 2 hours Joey arrived. After a thorough exam he found corrected the problem. Joe was very professional and patiently explained what he was doing. I am going to have a maintenance contract with Griffin because of their prompt and professional response to out loss of A/C.I had my first service and it was top notch. Joe came and did a great job cleaning the outside and inside units and answering questions. Anyone needing the central air serviced should give Griffin a call. You will not be disappointed.

Stephanie Jordon

3 weeks ago

Pipe busted in bathroom and they were very prompt for a weekend repair and very professional

David Plant

3 years ago

Needed to replace a water heater and reached out to Griffin based on Google reviews. They were awesome - scheduling was a breeze and Joe (the service tech) was professional and transparent in both diagnosing the issue and doing the install. Would definitely do business with them again and whole heartedly recommend them.

Lisa Grajales

4 years ago

We needed a new central heat and air conditioner. After getting several quotes, Griffin Service was hands down, our best choice. Amazing response, price, installation, and the best knowledgeable, polite and friendly employees. Thank You Scott, Mike, and Jordan! We now have an air conditioning company we can rely on, trust,and proudly recommend!

Robert Gonzalez

3 years ago

Joe from Griffin Service was great! He was very customer oriented, polite, and knowledgeable. Explained the removal of my old hot water heater and install of the new one. I will be hiring Griffin Service again in the near future. Thank you for the awesome experience.

Haiyan Rodriguez

2 years ago

Called Griffin to have them replace a garbage disposal and when plumber came out he quoted me $438 in labor alone. Had a different plumber come out the following day and had the work done for $160. Buyer Beware. This company tried to exploit me. I would not recommend them to anyone looking for a reputable plumbing company.

Nedzada Botonjic

5 years ago

Initially we called Griffin Services just to get an estimate on what their services would entail, not really planning on signing up for anything just yet. That all changed when we spoke with Shane, he provided us with so much important information and just all around was really pleasant speak with. He wasn’t your typical sales person who was just trying to make you spend all your money, he really sat down with us and looked for what we needed and worked around our budget. He explained everything perfectly, I couldn’t have asked for a better experience. I didn’t know about Griffin Services before, now Shane has turned a faceless company into a company I trust. Thank you!

Kathy Celani

3 years ago

Our experience with Griffin Service has been excellent. Our A/C went out Saturday morning. We called several companies those that actually answered their phone said they could not get out until Monday or later. We called Griffin Service; they answered the phone and said they could have someone out Sunday at 8 am.Joe sent a text that he was on the way and sent a picture. He was here on time – 8am. He was courteous and knowledgeable. Unfortunately our unit was beyond repair and we would need a new one. Joe contacted his manager Shane.Shane came out that afternoon and went over our options. Shane was knowledgeable and did not pressure us in anyway. He gave us options and explained the differences, answered all our questions and was very upfront about what could be done and the cost. He even went up in the hot attic to check out the ducts. The installation was set up for Thursday but luckily he had a cancellation on Tuesday and got us in.David, Mike N and Wesley come Tuesday and installed the unit. Wesley came in first to relocate a duct in the attic, not a pleasant job but did it without hesitation. They were all very professional and polite. They cleaned up when done and answered all of our questions. David walked us through the unit’s functions when it was running.We highly recommend Griffin Service and will use them again for servicing our A/C. Tom & Kathy Celani

Keith Eddy Conerly

3 years ago

My wife and I recently had our a/c die on us. Upon calling, Roberto of Griffin promptly came out to our residence and quoted us for exactly what we needed to handle our a/c needs. He even checked up while the unit was being installed to make sure everything was going smoothly. Very knowledgeable, exceptional and down to earth individual. Will definitely recommend and vouch for their service.

Randy Bradley

2 years ago

Steve from Griffin Service was professional and knowledgeable. He spent the time to fix our clogged main and explained the process to me in detail. I appreciate the quick response and excellent service. I will use Griffin for all my plumbing and air conditioning needs.

Shane

2 years ago

The technician that came to the house, Mr.Ford, was very pleasant and very professional. We had called the company for an issue with our tankless water heater that turned out to be an electrical issue, not plumbing. Highly recommend and would use again.

Tonja Coachman

5 years ago

After speaking with four different companies, who refused to go into my attic and repair my duct work because it was summer, I came across Griffin Service online. The staff is excellent, knowledgeable, and professional. Starting with the receptionist, the crew, and ending with management. Shane & Wade explained everything, and took as much time was needed to ensure that I was well informed. Griffin Services is the one for Quality Work, Customer Satisfaction, and Professionalism. Thank You!

L Keppel

3 years ago

Allen D was our technician to install a new water heater and he was professional and friendly. I appreciated that Griffin has someone to answer the phone and book appointments on a Sunday too. Samantha in customer service went out of her way to find us a unit that would work for our family when the size we had ordered was out of stock. You can tell customer service is important to this company and it shows.

Deborah Jade

3 years ago

I called Griffin Service today at 2pm. I spoke with a nice young lady and told me that Joe was the technician on call and he would call me soon. Within 3 minutes Joe called and said he was finishing up with a customer and would call when he was finished. He did what he said and showed up at my house within the hour. He was very polite when he showed up and explained his process before he started. He even wore shoe covers! After he found the problem, he took the time to explain what it was and how he would go about fixing it. It was an electrical issue and Joe fixed it on the spot. My A/C is now cooling my house again and my family couldn't be any more pleased. Thank you Griffin Service for the wonderful experience. You are my new go to. 10 Stars

Cassandra Oborne

5 years ago

We have used Griffin twice for AC and heating issues. They are by far the most pleasant and professional service provider I have worked with. The office staff is helpful and very polite. Shane and Wade called before arriving and arrived within the promised window. They were excellent at communicating what the issues were and how to fix them. I would never consider contacting another company.

Rachel Snyder

2 years ago

John Tuthill was an extremely professional, kind, and down to earth plumber. I thought I was going to be a handyman myself and fix an outdoor leaky faucet, ended up busting the pipe. John came in, had it fixed in probably less than an hour. Very friendly and quality service. Very respectful of your home, and clean up well. Cost of repair was better than I expected. Extremely pleased.

Kathy Roberson

2 months ago

Vinnie provided outstanding customer service and did excellent work!

Jennifer Vice

2 years ago

The gentlemen who have worked in our home have been courteous and professional. It has taken a few service calls to get our new system installed, up, and running smoothly. Our only complaint is the often long wait time (sometimes 2-4 days) when we have had to schedule a technician. We understand that Griffen Service is working on this problem with the intent to expand their staff to cover demand.

Diann Archambault

4 years ago

Joe from Griffin came to fix my Mom's hot water heater. It was old & needed to be replaced. Joe did an excellent job, was polite, undetstanding & professional! He came on time & called ahead of time to let us know he was on his way. Joe also made sure the tank was working properly before he left. All in all, it was a great experience! I would highly recommend Griffin & Joe!

Danny Brown

9 months ago

Tech wasn’t in a hurry to leave but went the extra mile to address my issues. Also took his time to explain the various issues to me and provide me with options in a clear and concise manner.

Sarah Lawson

a year ago

Joe was an amazing person to work with. Everything was explained in terms that made sense. Communication before each visit (2 day job) was clear and sent through text. Our unit is working wonderfully now.

Cameron D Garlick

2 years ago

In my opinion I feel that Griffin Services is one of the most unethical business I've ever worked with. Griffin Services hired me to help solve their marketing problems.I began working as agreed. After creating and accomplishing all of my duties. (100+ ads) Griffin Services decided to use my work, and not pay me a cent of what was agreed upon.Basically, they benefited off of what I created and stole the work, the money, and all aspects for themselves.In my opinion, this company's core is extremely unethical. The perception that they give is an absolute lie, and to know how they conduct business I feel would only resonate to the way they treat customers after getting your money.In my opinion, their only goal is to dilute money and inflate prices on services that you can get elsewhere with a better experience and a lot better value.As you'll see in their response to this negative post. You'll see a 2 faced company that is masking themselves to be great. They'll even try to let you know their great by referring that they have a lot of happy customers, or good reviews..The major reasoning to this is a software that filters out negative reviews and only allows positive reviews to post.I'm writing this negative recommendation on Facebook simply because they cannot filter it out here.Whether this matters to you or not, I'd simply recommend taking a deeper look at this company, and decide if you want the ethics that you deserve as a customer.

Jill Supka

3 years ago

I just moved to the area and my A/C went out after a couple of days. Since I didn’t have a service agreement it was a challenge to find a company to come out same day but Griffin fit me in. They offered a solution that had my air up and running in less than 2 hours. Joe and his helper were professional and pleasant. This experience won my business. I now have a service agreement and will talk with their plumbing group about repairs/upgrades that are needed at my house.

Unkl Ray Nutter

a year ago

I appreciate the professional and genuine concern shown by their servicer Kyle. He was very cortious and knowledgeable, and helped me fully understand my HVAC system. Kyle fixed what the Installer of my new system totally missed! I will, moving forward, only call Griffin for my A/C requirements.

Z Biff

3 years ago

Griffin service has earned our business and we reccomend them for all home services. Joe went above and beyond today helping my family resolve our plumbing and A/C issues. Fast, reliable and transparent. He took the time to answer our questions as well as lay out options for services we might be interested in for future projects. Kudos from the Biffs.

Ian Cooperman

2 years ago

By far the best service I've received from any home service. Patrick, our technician, was very friendly, informative and went above and beyond. I'll be using Griffin going forward for all of my plumbing and even HVAC needs. Thanks Patrick for the stellar service!

Christopher Rincon

4 months ago

Checked on thankless water Propane tank issue. Very professional and knowledgeable about topic.

CHERYL SCHAEFER

4 years ago

I am happy to tell you about the superior customer service I had today from Roberto Garcia. He called me immediately, on his day off, from my posting on Home Adviser and was at my home within 30 minutes. Roberto was personable and highly versed on his product. He made excellent suggestions and I know my home will be cooler and my electric bill will be going down. Roberto advised me of a Duval County rebate. I was given a rebate for paying cash and a senior discount. I am completely satisfied with my pricing and almost immediate installation date. WONDERFUL EXPERIENCE.

G S

2 years ago

Fast and efficiently installed new natural gas grill line and cutoff valve. They leak tested everything and showed me how the valve and quick disconnect works. Appreciate how they work masks where appropriate. Great service and would recommend.

Monica Ellerin

a year ago

Joe S was great! He was professional, explained everything nicely, and wasn’t pushy at all. I feel like he cared about his quality of work and our AC working properly!

Grant Wilson

3 years ago

Joe did a fantastic job at sorting out a few issues our inspector found. He was able to get out same day and rectify the issues without any concerns in our part. I 100% recommend Joe and Griffin for any needs that may arise. Thanks again for the fast help!

Anna Huggins

3 years ago

We just had Griffin Services visit our home to complete a maintenance job on our air conditioning units and to get a quote on a full duct cleaning. The technician Jordan was very helpful and polite. He explained all of the service options available in full and didn't oversell to me which would have made me very uncomfortable. I would definitely recommend.

Ismail Hashimi

a year ago

I hate to give bad review but I took the day off to have them fix the plumbing issues I had and they treated me like they were too busy and didn’t want my business. I hope I can find someone to fix my kids bathroom. Be safe and god bless America.

Jamie Reagan

2 years ago

Outstanding service! Steve worked tirelessly to resolve our plumbing issue - all with a professional and positive attitude. I would highly recommend Griffin Service to anyone and will absolutely use them again should the need arise.

Aaron

3 years ago

22 Aug 19Had an issue with our main unit thermostat shutting down, so I called in the issue. Valerie got me on the schedule for later in the day, and Scott called and showed up pretty quick! Very friendly professional guy, which I’ve come to expect from Griffin techs. I was seemingly able to resolve the issue myself beforehand, but Scott still did an all over ops check on the system as the expert just to be doubly sure, and we’re good! Still happy with Griffin a year later and definitely don’t plan on going with anyone else.2 Nov 2018I’ve had the opportunity to use Griffin 3 times now. Once for a new home service to check and service the existing units and another time to assess my ducts and see about making two units into one. Service and communication was top notch both times (which is absolute key and of utmost importance to customers). I knew when the guys would be here, what to expect and got everything I needed and all questions answered. House was thoroughly checked from top to bottom so they knew what was what since houses are different from one to the next.The third time was to explore a relocation of existing units. Starting with (Kyle?) when I called who’s always friendly and helpful, and got me scheduled for a consult that day, to Ben who let me know precisely when he’d arrive. Ben arrived and re-assessed the house, figured out where we were at and what we wanted, then kicked around different options. He answered all questions and gave us the time we needed to explore a possible $10K+ decision. We settled high on doing a complete relocation/new install.A couple days later the guys arrived when I was told they would for a two day job and went right to work. They were always courteous, professional, worked hard, never stopping, and did things pretty meticulously step by step and how I wanted and would expect, and answered any questions I had here and there. In the meantime, Ben would stop by and other times just check in with me; any questions that came up were always answered instantaneously, and a couple minor changes I asked for happened without any problem. The guys wrapped up late on the 2nd day; things cleaned up and left no loose ends. Definitely happy with the job, all communication and questions that got answered thoroughly and resolved instantly from the first phone call to job completion, getting me what I needed when good options were slim, Griffins service overall...and I continue to feel confident I am and will be taken care of for years to come.

Justin Escobedo

2 years ago

I gave Griffin Services a call at 5pm, it was 92 degrees in my house when I got home from work . Joe came out to make the repairs. He went through the steps to figure out what the issue was. Once he figured out the issue he made the repairs. I am very thankful he took the time and looked at it, other then just saying i need a new unit. I'm not sure what time he made it to my house but I do remember that is was 10 pm when he left. I have a family of 4 kids, one is a baby. Thank you Joe for looking at my a/c unit,making the repairs, and getting it back up and running. Most of all thank you for being Professionaland not just saying I need a new unit !!!

Greg Freyman

2 years ago

I would not have left this review had they not threatened us with an email that we are prohibited from leaving a bad review in order to receive our money back, after no services were performed and they completely wasted our time in the cold winter months here in Jax. Not an apology for messing up our service from start to end, but a threatening letter to keep our money hostage, money that they didn't earn?!2 stars because they came out last minute on a weekend and did help the issue, otherwise a zero star here would be appropriate.We were explained the maintenance plan we signed up to when the tech came out to help on the weekend.The tech took the money, said we would be contacted shortly in the week, we were not contacted. I called and asked for the maintenance, after much looking, they found us in the system and booked us for that Friday. The tech made a note of the filter we need for this basic maintenance and assured us it would be there on hand when the maintenance would be performed.We waited all day Friday and no call, I looked at the email they sent me, and realized it was addressed to a different person all together. I called and asked if they are coming, they had to pull out another tech to come on site from another job. Before he got here we texted the new tech to make sure he comes with the part in hand, and he did not respond at all until he showed up at our door in a foul mood. We explained to him what had happened and he only bad mouthed the original tech and gave my wife attitude and said he will have someone else come with this part.We called McGowen, and had excellent service from the start to finish.

David Emery

a year ago

It is rare to find a business as responsive and customer focused. I was fortunate to get the assistance of Joe and while he had a full day was willing to handle my repair needs same day. Totally pleased and happy to recommend to anyone with AC or heating needs.

Allon “The Cookie Dragon”

3 years ago

So I recently got a brand new Amana AC and Heating unit from Griffin AC and it's been a wonderful new unit! Michael came out at first and inspected my old one that was over ten years old, told me the problems and after meeting up with Kyle (Very friendly guy!) was able to get financing options and found about the different options that would be good for my Condo. He gave good suggestions without pushing for something way more than I needed and provided the benefits of different systems, even letting me know about a nice JEA rebate too. I've been very happy with the system. Michael and Jordan came out on a Monday to get the system installed, installed new copper, and had the thing done in good time. They cleaned up well after themselves and laid down cloth so they wouldn't even make a mess of the rug. Both of them were super friendly and informative and helped make sure everything was right. They've come out since to check that everything was working on a followup visit and even changed out the breakers to the right type for the units. Very professional and very nice guys all around. Highly recommend Griffin AC for very courteous, friendly, Professional, and great service people. Thank you for your great service and me having a nice cool home once again!Also Billy has come for my six month service and such, really nice guy too and friendly and prompt indeed! I also just learned Griffin does plumbing too, which is something I need.

Tweeny Soto

4 years ago

Company contacted me very quickly and scheduled an appointment the next day. (Were able to the day of as well) Company let me know when they were on their way! Mike was very friendly and gave me a clear diagnosis. Showed me pictures and helped me understand the issue with my AC unit. Would recommend this company, and Mike again.

Cynthia Whigham

5 months ago

They were thorough and explained step by step the process and procedures they did. Courteous and Professional

timothy leach

2 years ago

We arranged for Griffin Services to install the underline gas line to our new whole house generator. Everything from scheduling the estimate to completing the project exceeded our expectations. Andrew Bennett was our service tech and he was professional, courteous, on time and efficient at making certain our generator was ready to go before he left. We have found our new go-to service provider for all our future HVAC/plumbing needs. Thanks

Stacey Fowler

2 years ago

The handle to our washing machine hot water supply broke off and water was flowing. We turned off the main water supply to the house. Griffin came the same day we called and fixed the plumbing and now I can use my new washing machine. Other plumbers said it would be days. They were awesome!

vanessa may

a month ago

James went above and beyond to help me with my issue! Legendary service!

Lindsey Keester

5 years ago

We were nervous about choosing the right company to install our new AC system, but complete believe we made the right choice with Griffin! Ben stayed involved with the process long after the sale was made, checked in throughout the install and again after everything was finished to insure our satisfaction. The installation techs Dave and Jim did a beautiful job installing the new system! They were very professional and curtious, and left the install areas cleaner and much nicer to look at than when they got here! All these men went above and beyond and gain new loyal customers! Thank you guys for all you hard work!

Kevin Gavin

2 years ago

I got a same day appointment to do some maintenance on our tankless water heater. I liked the text I got with a short bio on the technician and his photo. Kept me informed on arrival time. Great company - highly recommend.

David Hawkins

a year ago

They did an excellent job. They were professional, conscientious and competent. All 3 employees I dealt with were polite, courteous and eager to make sure I was pleased.
Good company!

Jamie Turner

2 years ago

I am not one to be negative or write poor reviews but our all around experience was absolutely awful! We have never had such a horrible experience and for what we paid the service we received was even worse. They over charge, seem to be in a rush to get done, and you have to provide your own parts or they will charge you triple for what part actually costs. I spoke with a lady to try and resolve the issue and she offered me a 25$ Walmart gift card and then I never heard back from her after my response. Stay away!!!!!! I still get mad when I think about the experience we had with this company! A small fix that took 10 minutes cost us over 400$. Never again!!!!

Just Some Dude

2 years ago

After my 5 year old AC unit had a massive leak in the coil, I decided I did not want to replace a bad coil with a replacement coil that could only be replaced by an OEM coil that would take 1 week to get and that may fail within 5 years. So I opted to replace the whole unit. Process could not have gone smoother. Install team was on time and completed the job timely. Fantastic service.

Anquinette Callis

2 years ago

Dustin and Blake were very professional and kind. I loved their integrity about the pricing. They explained all my options and got the kitchen sink drained quickly! Also gave me some tips on keeping the drain clear. Thanks guys!

Kevin N

3 years ago

Needed our ducts cleaned. Called locally and received outrageous quotes... tried a little further out and found Griffin Service. Quoted the same job $200 less than others AND could get out the next day. The company texts you a picture and short bio of your tech when they are en route. Billy was our tech, showed up, spent 5 hours cleaning and servicing the unit, then was on his way. Paid over the phone. He even insisted if we had concerns to call him. Very easy, smooth, and friendly company. In a community full of competition for this kind of stuff, this is what's needed to earn my business!

Kimberly Zoon

a year ago

Got their flyer in the mail, called and within the week my faucet way repaired! Definitely will use again! The guys were nice, professional, and on time!

Brenda VanSandt-Fuller

2 months ago

Awesome honest employees and excellent customer service. Shane was my salesman. He was excellent at explaining all the equipment and details. He asked to view all our existing equipment and even asked to go up into the attic. There he found the problem. We had a large hole in the ductwork. He actually patched the hole for us and our house cooled down immediately. We were so impressed with the honesty that we decided to go ahead and replace our system with a newer more efficient unit since our existing unit was a 2003. Our installers were Dave and Wes who were so polite and professional. They repaired the defective ductwork and took pictures to show us. They check all the seams for any leaks. They vacuumed and cleaned the closet that housed the old unit prior to installing the new system. We are very pleased with our new 2 stage system. It is much more quiet and cools so much better than our old system. Griffin Services also included a hurricane pad and registered the warranty information for us. I recommend them highly. Request my team!

Andrea Oswalt

4 months ago

Kyle was so helpful with all our hot water heater needs.

john flynn

3 years ago

Once again this is why you dont need Griffin. Called to get a ballpark estimate on replacing a shower faucet for a newly remodeled bathroom. They insisted someone needed to come look and quote me. Knowing there is a min $60 fee but it would be taken off if they did the work. Well in 5 minutes the gentlemen told me what I already knew and quoted $664 to replace a $35 dollar part and 30 maybe 45 minutes of labor. I said no way but payed the $60. Called office and talked to Barbara about pricing and paying for literally nothing . She basically said too bad have a nice day. I'm replacing my AC soon and would have inquired with them about that job but after being ripped off today no thanks.

Jayson Wasielewski

6 months ago

Very professional and friendly, quick service.

Pricing seemed a little high, but the service representative tried to provide any applicable discount available

Tena George

4 years ago

From consult with Roberto to job completion with Billy, Griffin Services was honest and professional. I was quickly able to schedule my duct cleaning, and Billy arrived promptly and kept me informed throughout the service. Billy went above and beyond to make sure the job was completed thoroughly and that I was pleased. Highly recommend!

jaxgator24

4 years ago

Griffin Service is a top-notch company. I was well pleased with the entire experience from estimation to installation. I was given several different options/quotes to choose from to replace my HVAC system. They offer competitive pricing on quality products. Their staff is well educated and skilled. The install is very “clean” and it only took them a day to replace the entire system. They also kept me updated through the entire process, answered any questions I had and bent over backwards to make sure I was satisfied. I can’t recommend Griffin Service enough for all of your HVAC needs. Thanks Scott!

Margaret Anderson

5 years ago

I called Griffin last week to get some information about duct/vent cleaning.Shane Olsen came the next day early in the morning. I was very impressed with his professional, intelligence and really good communication about duct cleaning/vent cleaning, how my a/c works, and other information about my air conditioner which I never knew before.He is the most professional air conditioning person I have spoken to and I have no hesitation in recommending him to anyone needing assistance with their air conditioner.Joe came a few days later to clean the vents/ducts. He worked very hard and was very courteous.

caroline hallett

2 years ago

Griffin Services came to my home and did some much needed repair work on our three outside hose bibs. This is not the first time we have used their plumbing service and as usual they were prompt, professional and cost effective. I would recommend them to everyone!

Nathan McDaniels

2 years ago

Love working with Griffin. Always an amazing experience, and every person I've interacted with has gone above and beyond. Today I had the pleasure of working with Eric, and he was extremely knowledgeable and friendly. Highly recommend.

Zachary Michuda

6 months ago

Very knowledgeable about the task at hand. Was very respectful and got the job done in a timely manner.

Kelli Smith

a year ago

We recently moved into a new home and have used Griffin Services for a/c repairs and to replace water heaters with tankless water heaters. The service reps have been very professional, courteous and trustworthy!

Roger Dockery

2 months ago

Tech was knowledgeable and skilled.

A very pleasant experience.

Audra Hull

a year ago

Griffin did not follow through on scheduled appointment, saying they had a policy that the business owner had to call directly or they wouldn't come out. The business owner pays me, the general manager, to handle such things, and I've never had any problem before. I think the tech just didn't want to do it, so they made up a ridiculous policy. Called someone else.

E Plunk

4 years ago

We recently had our ducts cleaned by Griffin Service as well as having an electronic air cleaner and new thermostat. They were very professional and we had outstanding service. They on time and explained the installation process and the new thermostat. We would most definitely recommend Griffin Service! Amazing job Wade Taylor!

Sonia Easterling

4 years ago

Had Griffin recently to my home to give me some options to replace my current system. Kyle was amazing and kept things simple. Install of the new equipment was quicker than expected, great company. It was simple and stress free with Griffin. Will highly recommend.

Irene Tymczyszyn

2 years ago

Eric is the most professional knowledgeable and likable guy! He explained everything to me in terms I understood and went above and beyond the call of duty. Wish every contractor who stepped into my home was like Eric!!!!! Well done Eric!!!!! Outstanding customer service

Doug Oliver

2 years ago

Billy Hensley was awesome! He was very thorough and explained everything he did. He told us about UV and installed same for us. Very knowledgeable service tech! You are fortunate to have him on the Griffin team!

George Thomas

6 months ago

Gerald was notified about 3:00 pm on Friday afternoon. Once on site, he evaluated the situation and corrected the problem quickly and efficiently. Very professional.

Tung Le

8 months ago

I am very pleased with Griffin Service. The tech Kyle Durham was nice, well prepared , knowledgeable, and explained things very well.

Vanessa Muehl

a year ago

needed grab bars installed in my elderly parents shower and also installed new shower head with spray nozzle. The installer was on time, courteous, and friendly. Installation was done quickly. Will use service again.

Katie G

5 years ago

This was absolutely the best service experience I've had since moving to Jacksonville 4 years ago! My heat went out at 6:30am, I called at 7:30, and was able to get a same day appointment (hard freeze warning for the next 36 hours, so this was huge!) I received a call when the Wade was about 30 minutes out. He asked me if I needed him to pick up anything on the way (coffee/lunch/etc) so that I wouldn't have to go out on the cold. This is above and beyond customer service! Once he got here, he walked me through the process, made everything super simple and after a quick review showed me pictures of the issues and gave me a very comprehensive explanation for next steps. The unit is 17 years old, so he gave me a great quote on a full replace and cleaning as well. I will definitely be calling them back in the next month or so to replace the HVAC system. While no one wants to have to call a repair service out to their home, this has truly been a great experience, and I will highly recommend these guys to anyone who asks (and even those that don't!)

Chris Hargrove

7 months ago

Most annoying commercials everGrrrrr iffin they sound like Pirate's I will never ever use them so annoying...Sounds great when you just say it normally.

J Ha

4 years ago

I'm a firm believer in proper communication and Scott with Griffin provided wonderful knowledge with our maintenance. If anything was left questionable, he said he would get back to me (which he did). I've had other companies make up excuses or lie to cover their own lack of knowledge/professionalism. Very refreshing to deal with a solid knowledgeable company. I define an ethical company by how they resolve issues, not the excuses to cover it up-Thank you Griffin Services for being the good guys!

kevin creech

3 years ago

Jake did a great job installing my tankless water heater. I appreciate the follow up after the install from Barbara ensuring that there were no issues or concerns with the install. I will definitely use Griffin Service again in the future.

josh molgren

2 years ago

Griffin Service provided exceptional service, in quality of work, timeliness, and the human aspect too. The technician had a great attitude and was able to complete the work efficiently and with great results for both times I used Griffin. I highly recommend them as a trusted contractor.

Julia

3 years ago

Kyle was very knowledgeable and helpful. His presentation was excellent. I had gotten 5 different quotes for a new a/c system. Griffin had the best for a quality, new technology system, Amana. I got a two speed, 16 seer system in both the air handler and the unit with a lifetime warranty on the compressor.Then my installation was done by Mike and David. They were friendly and professional. They took their time to make sure everything was done properly and I received a superior looking product. I love the new stand for the air handler. I can now clean under the unit. They were very helpful in answering all my questions and explaining how things work.It’s been several days now with my system and the first thing I noticed is the lack of noise when the unit comes on. Wow! The only way to know it’s running is to stand under a vent. The old Carrier sounded like a truck. And the thermostat is accurate! My old Carrier wasn’t.I also got a REME Halo. The air is clean feeling and fresh. Thanks Griffin Service!

Skyler Palmer

2 years ago

Joe came out to our salon to look at our AC and give us a quote. He was on time, so professional and got the job done! We are so excited to have them coming in for maintenance now! Highly recommend!!

Chuck Brewton

6 months ago

Have water leaking from wall. Griffins service sent a tech out. He did a great job.

Mary Nelson

6 months ago

Gerald was FANTASTIC!! Luckily the issue resolved itself but Gerald got out in horrible wind and rain today to check on this issue. Thank you Gerald for your dedication.

V Heath

5 years ago

We’ve had other service companies do work on our A/C over the years and while they were less expensive than Griffin they were no where near as polite, respectful, professional, or punctual as Scott was today. I gladly paid a slightly higher amount and will do so in the future to have Scott come out again and do any work we may need in the future not only on our A/C, but plumbing, electrical, water heater, or any of the other services they provide. Scott was the epitome of professionalism and courtesy. He even cleaned out my dryer vent that my husband has had on his honey do list!!! Thank you Griffin Service for having such a great guy on your team and for honoring veterans with the stickers on your truck. Much appreciated.

Michael Steele

4 years ago

The Duct And Handler Cleaning Service was impeccable. The office called to let me know when they were arriving. The tech, Jordan, was Very through, very good explanation and clean up. Jordan went above and beyond to answer my questions and show me stuff that was not necessarily involved in the duct cleaning. I have been with a competitor of Griffin for over 12 years for 2 properties and I will be switching HVAC companies. It appears that ”D” Heat and Air was taking advantage of my loyalty and not giving me the service I was promised and given early on by the team that I knew. I recommend Griffin and to request Jordan as a quality technician.

Theodore Pratchios

2 years ago

Prompt, professional HVAC service! Knowledgeable and personable technician Jimmy responded to our after-hours emergency service request with a positive and can-do attitude. This company stands by their installs, and performed my repair under warranty in a timely manner. Highly recommend Griffin for new system installation and service.

Amanda

3 years ago

Shane was very thorough and helpful. He explained all of our options and even did an in-depth inspection of our vents and the unit we had. Our unit was replaced and the technicians were great! Would recommend this company to everyone! Shane was very kind and knowledgeable!

Kyle Hynes

5 years ago

From start to finish this was such a great experience. My wife is currently overseas on deployment, so finding the time to do this kind of work in your own is tough. Everyone that was involved in my experience from the receptionist, to sales, to the technician, really went out of their way to make sure we got what we needed and we were happy. Quality people and service here, will ALWAYS recommend!

Michael Santiago

3 months ago

Jimmy was great and professional I was very satisfied Griffin is the best

Jennifer Van Hook

4 years ago

Thank you Griffin Service and Scott Rake! I'm so grateful that my A/C is running properly again. Scott was right on time, very friendly and courteous. He explained everything so I understood and was very efficient. I highly recommend Griffin Service and will be telling my friends to use them if they need great A/C service!

Wilgy Boyz

10 months ago

Dustin and the guys from Griffin Service were fantastic. They did a phenomenal job. I’m very pleased with the work they performed.

Ronald Lauster

2 months ago

Great job, and I will always choose Griffen Service.

Charles Williams

a year ago

Justin was a professional. He was knowledgeable and a great job on my tankless water heater. Flushed it out and found a small propane leak which he quickly fixed

Robert Kroggel

5 months ago

Great experience, worked great for my schedule, in and out, very professional and affordable!

Jerone Vessels (Jerry)

4 years ago

I rent out properties and have dealt with many vendors over the years. Griffin Service stands apart from most in giving me a truly honest assessment of my issue. Technician Wade informed me that the service that I ordered was not going to solve the problem. Furthermore, he expertly handled my tenant’s concerns, explaining the situation to their satisfaction. If you want honesty, and not a hard sell of unnecessary service, I highly recommend you hire Griffin Service.

Bob Stepnowski

2 years ago

My repairman was Joe. Very friendly. Pointed out what was wrong in 2 minutes and was able to fix the problem in 20 minutes. Walked us through what he was doing and how to prevent future issues. He was great with our dog and kids, very friendly. Would highly recommend.

Brice Orrell

3 years ago

Joe did a super job today installing our new heat blower motor. I also appreciate the fact that he took care of our floors by assembling everything outside in the driveway. Joe went over various ways to improve the air quality of the house and was very knowledgable about ways to keep our A/C running without problems for years. Super job. Will use Griffin Service for all of my A/C and heating issues.

Bud Beatty

a year ago

Dustin did a great job installing the new faucet. Very professional. Made sure everything worked perfectly before he left the house. Great technician!

Lynn Harrison

2 years ago

I wanted to thank you for my technician today, Billy H. It was an enjoyable visit today with Billy. Not only did he do maintenance on my AC system he was a pleasure to talk to and have in my home. He explained about the ultraviolet light system I have and where the on/off switch is in case I were to need it. My AC system was pretty dirty by the looks of the special filter...it had been since March when I put it in. Once he cleaned the unit, drain and installed a new filter, it is back to sending cold air throughout the house!! I had to even turn up the thermostat it got so cold haha. I hope I can have Billy H each time for service. If you need a professional company that also explains how things work and is happy to be there, call Griffin—you definitely will be glad you did!! Lynn Harrison

Jamie D’Addieco

2 years ago

The service technicians were friendly, knowledgeable, and took the time to explain the issue and the repair. They looked at all possible causes and ran it to ground. Would highly recommend their service technician Joe. They worked diligently with Lennox to acquire the part near closing hours.We will be looking into their preventative maintenance program.Thank you for fixing our AC blower.

Atticus Reacts

3 years ago

I called Griffin and within 20 minutes Scott was at my home ready to assess situation. Another 15 minutes or so and he had fixed the problem. He was very candid and offered me a few different price ranges and fixes both short-term and long-term. I was impressed with how professional he was and he will certainly be my go-to guy for any AC related problems from now on.

Alex Paul

5 years ago

Great company and awesome service. Joe performed our inspection when our heat was acting up, and he told us exactly what we needed to know. He was friendly, courteous, and informative. I'll definitely be reaching back out to Griffin for any of our HVAC needs!

Sean Williams

4 years ago

We had gone away for the weekend and came back home and AC was not working. Called Griffin after hours. Someone took my information and I received a call back from Joe who told me that he would be on his way as soon as he finished a job. He came over at 8:30 pm. Figured out what the problem was but wasn't able to get it resolved that night - even though he stayed until 11:30 pm! He was back in the morning before 8:15 am and had our AC up and running by 10:30 am. Joe told me that he made our call a priority since we have two children under the age of 3. I appreciated Joe's promptness, responsiveness and more importantly - his work ethic. When Joe said he was going to call - he called. When he said he was going to show up - he showed up. I would recommend Joe and Griffin AC Service without any hesitation.

Eddie Ragin

4 years ago

It took me a few tries to get this situation with my hot water pump resolved, but the main cause of that was myself. However, Joe did an excellent job of recommending several options, but I had to try it my way. In the end, Griffin Services was excellent and the advice was spot on. I would recommend them to anyone dealing with a hot water pump or air condition units.

Monica McDaniels

5 years ago

Amazing service! Originally called for an A/C tune up, because we had a high electric bill. Tom came out and not only cleaned the unit, but inspected the entire system, our duct work, outside vents, air quality, water softener, and water filtration system.We have a HALO water system and didn't realize our system needed new filters, and ongoing maintenance (it came with the House).We also asked them to clean our air ducts.Our house is so much more comfortable now! I didn't realize how dusty the air was until it they cleaned our vents. The house stays so much more clean in between cleanings. Our electric bill is back down to normal levels (under $350 for a 4300 sq. ft house - in June with the AC running all the time). And our water is so clean and tasty! No more water bottles!I have recommended Griffin to several of my friends, and they have all been very pleased.

dwayne jackson

2 years ago

Patrick Lowe did the service in my mother's home was awesome with everything that he did. He made me feel like we knew each other for years and we we're on the same page. Thank you all for the quick response time when we were in need. Y'all Rock ?

Karen Olson

a year ago

The technicians are very knowledgeable, thorough and happy to answer all your questions.
We had a leak behind our wall, we had no water, it was Labor Day. They answered the phone on the first ring, and were here fast. They are my go to Plumbers!

Sandy Shallow

3 years ago

Roberto was fantastic! He was punctual, gave me a courtesy call before arriving and throughly inspected my unit taking his time to explain and show everything to me! I really appreciate his professionalism and honesty about what we needed and what we didn’t! He was not pushy and gave me time to figure out what was best for our home and budget.

Kara Dupree

10 months ago

Blake was amazing! Repaired our bathroom sink with no problem. Will definitely call Griffin from now on!

Roy G Biv

10 months ago

ac repair
Jaime our technician was excellent.
Professional, on time, to the point, got it up and running.
great job

Ott Oudom

a month ago

Very professional friendly service. Highly recommended.

Alan Kaplan

5 years ago

Griffin did an outstanding job of replacing my sorry C----r unit that was only seven years old. My new American Standard (Trane) was installed by a two man team exactly when they promised. They did an excellent job, and gave me an in-depth lesson as how to maximize it's performance. Altogether a great company to deal with

Amanda DeVane-Jones

3 years ago

Kyle with Griffin Service is amazing to work with. He is always honest, reliable and affordable. Not to mention being able to finance through multiple lenders. I highly recommend utilizing Kyle for any of your heating and cooling needs!

Angela Thomas

4 years ago

I cannot say enough about Griffin. I made a general inquiry online, within 15 minutes maybe less Ben had contacted me. We made an appointment to have somone just evaluate my maintenance and cleaning schedule for my salon I just opened. Ben was personable, professional and certainly not your typical salesman. We discussed options and he understood my budget when making any recommendations! Look forward to knowing I am SAFE this summer and throughout the year with Griffin Services! Thanks Ben!

Ryan Flagler

5 years ago

Griffin Services is a 10 out of 10! My previous AC service contract expired and i was referred from a friend to call Griffin Service's employee, Scott. Upon calling Scott, the first thing i noticed was his professionalism and great energy over the phone. Next, I signed up for the 3 year servicing plan thinking I would get a call back to schedule a my first appointment. Not only did i get a call back within minutes, but Scott explained he could come to my residence that same day and get started. Unlike my old company, Scott spent time showing me the in and the outs of my AC HVAC and outside unit. He took his time and made sure i was confident in the service he was providing and making sure everything was in great condition before he completed the job. He was patience with my wife and I's questions making sure every box was checked. I would highly recommend using Griffin Services and the multiple services they offer. Be sure to ask for Scott, because he is a Salt of the Earth guy who will knock it out of the park.

Joan Mancuso

3 years ago

My wife and I were selling our home in Jax Beach and had some areas of concerns on our ducts. We contacted Griffin air about or particular situation and they sent Kyle out to help us. We discussed our situation and showed him what we needed. Afterwards he expedited his quote and we proceeded to have the job done. The crew came out and did an excellent job . They were all very professional and polite. I will recommending our new home owners to use Griffin Air for any future work they may need.

Scott Phillips

3 years ago

Scott came out to change the compressor and Main Drive board after diagnosing the issue. Did a fantastic job! Kept in touch from the first day of diagnosis every day until the repair was complete. No other AC company I would ever use.

Diane Covais

5 months ago

My technician was superb. Knowledgeable, helpful, informative and professional.

Perchelle Southward

7 months ago

Errol was amazing provided great service and also gave me some tips with being my first home purchase

Brian Koonts

4 years ago

Ben and the guys at Griffin are great! Ben really helped us to understand what the shortcomings of our present cooling system were and explained to us our many options. He was careful to not talk over our heads with industry jargon and not once did I get the feeling that he was trying to sell us the most expensive unit he could. Installers Michael and Jacob were fast and courteous. To be honest, our home has never felt so comfortable as a result of Ben's suggested alterations to our ventilation system. We would highly recommended Griffin for your air conditioning needs.

Gina Farmer

2 months ago

John Tuthill did the right thing. Get guy. Great Company.

Carole Gentzel

2 years ago

I was very impressed with Griffin Service. The person I dealt with was very polite, friendly, did a very professional job, wore booties while in the house and cleaned up after job was completed. I couldn't ask for a better experience with my a/c maintenance.

Ethan H

2 years ago

I've had these guys come out on three separate occasions for various projects. The technicians are always professional, friendly, courteous, patient, and helpful. The price is very reasonable and they don't upsell you. This is my go-to company for the services they offer. Highly recommended.

Michelle Fenn

3 years ago

Joe came out to our house about an hour after I called and figured out the problem with our AC in about 4 seconds, after we had someone else come FOUR times and not figure it out. Joe replaced our motor and checked everything else out. He was very pleasant and explained everything well. I highly recommend Griffin service!

Dangerousdale Law

4 years ago

Scott came out today to service my units.. He is very professional and knowledgeable and on time.
I'm very pleased with this company.. Since replacing our upstairs unit several months ago my electric bill has been half of what I used to pay..

Charles Stuart

4 years ago

I needed a complete system replacement. Griffin returned my call immediately. They set a same day appointment to review my AC needs. The sales consultant, Roberto was professional and knowledgeable and took full measurements. I was interested in moving one of my units, and Roberto made arrangements for his operations manager to come out later in the week to review my project.They came back as scheduled, and we discussed all options. They carry Amana, Lenox and Trane. After reviewing the room measurements, they recommended I drop my 5-ton system down to a 4-ton system. I have a three zone system, and they gave me options for replacing my zone board and dampers. In the end, I decided on a Trane 2-stage 17 seer system. System plus damper and zone board replacement along with three programmable wifi thermostats cost $8800. Roberto worked diligently to find me the system and price that met my needs.Installation went exactly a planned, although it took a day and a half. I was in touch with Roberto the entire time. The technicians took great pride in their work. Griffins offers a full one year satisfaction guarantee, so I feel very confident in the purchase.Overall I would strongly recommend Griffins to anyone requiring AC work. Great people and great company.UPDATE: I needed another system replaced. Called Roberto, and he came right out. This time I went with an Amana system, however, I needed to so an extensive movement of the system to make way for a room expansion. Again, fantastic experience with Roberto, and we worked out a great price: $5700 for the 3.5 ton 16 seer 2-stage, along with relocation. I believe I hit the sweet spot for spring timing.Michael is a fantastic technician. He provided custom vent box solutions for a very tricky air handler movement. He took great care to meet my needs, worked until the job was done, and has an amazing easy-going attitude. The other techs were also great. Thanks Griffin!

Mike A

4 years ago

Attracting customers is the easy part. Keeping them is the hard part. After originally posting a positive review, I am revising it due to over a year of follow up services that weren't so positive. Everything from not showing up for appointments to not being able to provide replacement filters for an electrostatic system they sold me, I've given up on these guys.- Original Post -I recently had my whole HVAC system replaced along with installing a new water heater. These guys did an excellent job and I would highly recommend them to anyone asking. You won't go wrong with Wade and his crew.

Gary Lawrence

4 years ago

We have 2 units in my home and the upstairs unit was not getting it done - we had 5 companies visit with us and while Griffin wasn't the cheapest, they were by far the most thorough and offered the most amazing guarantee on their product and the labor....UPDATE this work was performed June 2018 and we be happier, our utility bill has decreased dramatically and our home is more comfortable than ever. We recommend Griffin Service to everyone we know.

Letitia Powe

2 years ago

I contacted Griffin Service regarding a plumbing issue which led to standing water in over half of my home, I was grateful when they made time to come out due to being initially told they were pretty full for the day. Prior to arrival I made one final call to confirm if they had a camera and are able to fix broken pipes if that was the case. I already had another plumbing company come out and advise me that I needed someone that specializes with roots and I was told by Austin that they could handle the job. So Allen arrived and analyzed what was going on inside and outside the home, Allrn advised me that he was stepping outside and I was unaware that Allen left until I received a call from him stating that he went to purchase parts to resolve my leak and it would be $350 to find leak and another $400 to fix. Keep in mind he wouldn't know where leak is until he finds it in order to provide price of labor however I didn't think anything of it at the time. Allen advised that he didn't want to purchase anything until I confirmed it was ok yo complete work. I advised him that I needed to speak with my fiance' which wasn't home at the time. We assumed our issue would be resolved once $750 was paid. Allen arrived back at our home and advised us that he needed to do a pressure test to see where water was coming from. Initially when Allen arrived I have him that we cut water and meter off to prevent more flooding. Allen cut the water back on to see if he could hear where water was coming from which i thought sounded logical. So after completing pressure test I would say about 1 1/2 hours or so Allen advised flooding that was in over half of the home came from a simple flap of a running toilet then Allen changed flap and goes on to say that i would still have issues due to the tree in my yard we which is is why when I confirmed appointment I asked if they had a camera Allen goes on to say that there's still a sewage block so mind you anytime theirs a blockage in main line it's not going to be isolated in will be in all your restrooms Allen advises that its$342 for services for the day. He only changed a flap inside toilet which he didn't need to conduct a pressure test to analyze. As soon as Allen turned on water back on he heard the running toilet if it was the isolated toilet what was the cause of my entire home almost being under water it would have only been in the restroom in question so then my fiancé ask Allen why water isn't flowing as it normally does he states that he has to bleed the lines and he will do. Also my fiancé noticed water pressure in toilets were low Allen then steps outside and advised that I would need to speak with scheduler which was Austin he advises me that he knows nothing about plumbing and only schedules appointments then he goes on to say that they can complete the work that I initially requested tomorrow morning and they were able to work a deal $300 for them to rent camera and the labor of the repair which is unknown at the time. How was able to provide labor fee on quote he provided earlier for leak. I could see a service fee being charged which was only $69 and the issue still not resolved because a running toilet is not going to backup a sewer or a main line. This company is dishonest I say company due to Allen and Austin which represents Griffin Service. Allen leaves my home without cutting lines on for our toilets. I will be contacting the BBB. I noticed most reviews are for air conditioning service. I had to stay at a Hotel due to sanitary reasons. I'm appalled that this type of service would be provided. STAY away from this company we ended up in worse shape than prior to them arriving. Our toilets were functioning well we turned water off only to prevent further flooding.which scheduler agreed. The scheduler called as well when Allen was at store to see if I spoke with Allen and to see if I was approving work. Allen also called back while I was on the with scheduler. It's a sale SCHEME!

Michael Beattie

4 years ago

Roberto offered us a solution to our AC problem when other companies only offered a price. Roberto took the care to understand our needs and came up with a solution at a great price. Installation was quick and smooth. Griffin Services earned my business.

Holly Sowcik

3 years ago

Billy was awesome! He was so professional and explained what he was going to do before he did it. We took a walk through and went though each area addressing my concerns. I would hire Griffin Services again for any of my HVAC needs!

Paul Fredrickson

2 years ago

Vincent and Austin were prompt and efficient. They were very careful during the installation, which required bringing the water heater through the house to an attic above the second floor, to not damage walls or floors. I recommend Griffin Service without reservation.

Michael Armento

2 years ago

Joe was here to do maintenance and look into air leak. He did a great job cleaning, inspecting and explaining our issues. He then went over our options to fix and they will be back to fix the duct work. I enrolled in Club Griffin and look forward to working with them in the future.

Paula Barle

3 days ago

Nigel was efficient and helpful and prompt, and courteous,

Cameron Garlick

2 years ago

In my opinion I feel that Griffin Services is one of the most unethical business I've ever worked with. Griffin Services hired me to help solve their marketing problems.I began working to satisfy their poor marketing efforts as a company. I performed this work as a favor to one of our business partners and decided to take on this personal project. Currently, I own a C Corporation with over 8000 contractors as employees. I have conducted thousands of projects for our company as well as for individuals. In this case, I was performing tasks on an individual bases and after creating and accomplishing all of my duties. (100+ ads) Griffin Services decided to use my work, and not pay me a cent of what was agreed upon.This was one of the most unethical practices I've experiences from someone that I was simply trying to help.In my opinion, this company's core is extremely unethical. The perception that they give is an absolute lie, and to know how they conduct business I feel would only resonate to the way they treat customers after getting your money.In my opinion, their only goal is to dilute money and inflate prices on services that you can get elsewhere with a better experience and a lot better value.As you'll see in their response to this negative post. You'll see a 2 faced company that is masking themselves to be great. They'll even try to let you know their great by referring that they have a lot of happy customers, or good reviews..The major reasoning to this is a software that filters out negative reviews and only allows positive reviews to post.I'm writing this negative recommendation on Facebook simply because they cannot filter it out here.Whether this matters to you or not, I'd simply recommend taking a deeper look at this company, and decide if you want the ethics that you deserve as a customer.

carlos beltran

a week ago

Dustin was amazing thank you Griffin service

Dan Okavage

3 years ago

Griffin was able to help with a simple gas line install in less than 24 hours. Jake was great and I would highly recommend their services. Not the cheapest but was able to get the job done where another company dropped the ball (gas dryer install)

John B.

4 years ago

I was referred to Griffin Service by friends who recently had Griffin replace two A/C’s at their home. Shane (Operations Mgr.) very professional and friendly... He was very patient and attentive while listening to my A/C issues. Shane said Chris would call back with an appt.... Chris called (as scheduled) and was willing to work around my schedule... He made me an appt for Friday with a window from 11am-2pm... Chris called me Friday @10:30am and said “Scott” the tech was running a little late. I don’t mind if someone is late if I’m alerted (which I was). Scott arrived at 2:45pm. Scott was professionally dressed, he identified who he was, what he was here to do and what the cost would be to tune up both units. We felt no need to follow Scott around because he came highly referred and you could tell he was honest and trustworthy. The last company (FHAC), who were out the week before tried scamming me by saying both my A/C units were low on Freon because they had leaks!?. The scammers (FHAC) wanted a min. of $4K to fix the supposed leaks and/or replace both systems inside & out, but... Griffin Service came out and confirmed I had NO LEAKS and we didn’t need any Freon! Scott went above and beyond the call of duty. He said the units were working fine... He did make a small recommendation for us to do in the future (which we will). Scott was a very very nice gentleman who we both felt we could trust! After talking, we found out we had some mutual friends! Whenever we need new units, we know who we’re gonna call... Griffin Service! Thanks to the whole team for renewing my faith in an “honest A/C repair company”! Shane, Chris and (especially) Scott make a great / very professional team that can be trusted to do the job right for a very reasonable cost! Until we talk again... ;-)

Debra Hanna

3 years ago

Jake came out to our home twice for two different plumbing issues. He did a fantastic job both times!
Great guy, easy to understand, very informative, and knows his craftsmanship!!!
Recommending to all Facebook friends and family!

Marc Manor

3 years ago

Plumbing and air conditioning disasters rarely occur during normal business hours. That is why I’m glad I had Griffin Services as my Heating/AC and plumbing company on Halloween night! After a scary situation with an external water pipe leak, Jake responded with outstanding customer service to save the day!The leak in the water pipe was where the water source comes into the house. The leak was below the valve going to the house and we could not figure out how to stop the flow! Quick fixes using a “water proof”/“leak stopping” tape advertised to keep a boat afloat did not work. We called Griffin and technician “Jake” reached out via “Face time” to walk us through how to secure the water at the meter and arrived on scene early the day to make the permanent repairs to get water restored to the house for a very reasonable fee. I have never experienced service this exceptional in all my years as a homeowner!I cannot thank Griffin enough for their dedication and professionalism. If you are looking for an HVAC and plumbing service for your home, I highly recommend making the call to the awesome folks at Griffin Services!

Steve MacDonald

4 years ago

Joe, the technician, was thorough and exceptionally competent. Found several settings within the system that weren't at optimal settings, and he adjusted accordingly. Great experience; I went ahead and bought a twice a year preventative maintenance agreement that was cheaper yet more thorough than the company I used when I lived in Mandarin.

Tess Norman

3 years ago

Not Impressed at all. Sure they answered my call and had a tech out the same day, BUT the tech, upon immediately opening the ac unit started going on about that it was leaking from a certain line and not only said it wasnt fixable but started trying to push a whole new unit. I called the manager and he agreed that (without even seeing the unit) that it wasn't fixable. After calling another company out, turns out the leak wasn't even from the line the Griffin tech said it was and was easily fixed. Save yourself the time, money, and scam game and call Jacksonville Climate Innovations instead!Edit*Response to owner - Thank you but I am not interested in entertaining one more useless minute with your company. You had your chance to be helpful and professional and you failed miserably on both counts. Your company as well as your tech weren't about service, you were both about selling up. I was fortunate enough to get in contact with a much better company, and I fail to see why I would take more time out of my day to provide YOU with any kind of documentation. You came, you saw, you failed. Accept it.