Margaret Kreusser
6 years ago
I couldn't disagree more with these other reviews. I manage a two story apartment complex in Titusville , Florida. I had a slab leak open in a ground floor apartment and I I hired Trent Sherman of Above and Beyond to come and detect it 's location. He arrived , was courteous , but his results were inconclusive.. i.e. he found at least 2 site possibilities of the gushing noise. He said that when I brought in my plumber , he would meet him there on site . I arranged for a plumber to come two days later [ all the while the water was shut off except for 1 hour each day . ] I want to say right now that there were 4 apartments that were tied to the shut off valve for this unit's slab leak. Trent knew that. Four families went without water for an ordeal that then lasted for over two weeks. Trent never answered phone calls after that visit. phone PLEADINGS to come . Just did not answer . I called him , other tenants called , the site manager called. I paid Trent in full, in good faith, with a credit card number at the time of his service visit. I am shocked, dismayed , and out of a lot of money ,.... for wasted water and plumbers' hours because Trent didn't keep his word. I even became alarmed because he had my credit card number, and yet we couldn't get through to him. What my plumber told me is it is best to call a licensed leak detector who also jack hammers the floor to reveal the leak. Trent does not do this , but other Leak Detecting companies do.
I couldn't be more disappointed. I even had told Trent that I'd pay him ,upon his return, to locate some other shut off valves , to other units, that have been buried by time. What can I say. this guy has several posted ads on Google. 5 stars???? Really? What the heck happened?