As other reviewers noted, there are lots of good reasons that Water Heater Pros, Inc (WHP) has received so many excellent reviews. No need to waste your time shopping around. If you're looking for a master plumber; one who is intelligent, relational, respectful, responsible, responsive, hard working, honest, fair and trustworthy, contact Ace. Moving forward, I will only work with Ace and his team at WHP. On the day of install, clean white-colored WHP-branded commercial vehicles pulled up exactly on time. Initially, members of the WHP team - Ray and his assistant - arrived to perform pre-inspection, removal and install of the water heater. Before any work was initiated, Ray visually inspected the water heater locker and noted a leak that turned out to be from a cracked valve. These guys worked in tight quarters to remove and expertly install the Rheem Professional series water heater in about an hour. Ace stopped by during the install process and I had the chance to thank him for inspiring my confidence in his competence. Ace returned later the same day of the install and repaired the cracked valve with a proficiency that only comes from years of experience - a true professional. I have a strong hunch Ace is the sort of person who excels at whatever he does. I highly recommend Ace and the team at Water Heater Pros!