Jody Roth

a week ago

Sergio was fantastic! Purchased a new house and the inspector told us the sump pump was not working. Sergio completed the work the same day and dug out 2 feet of mud before replacing! He was terrific at explaining his process and future care! Would definitely work with again, Thanks Sergio!

Kevin Chen

2 months ago

Aladdin and Angel were wonderful! We had a very difficult kitchen sink clog in our condo, which is in an old historic building with unusual plumbing. They showed up to our place on time and we’re very friendly and professional. It turned out that the clog was all the way down at the main line, about 50 feet from our condo on the third floor. They worked extremely hard to unclog the line, including re-tooling their equipment and making multiple attempts. They were able to successfully clear the line, and we were so relieved. We would definitely recommend their services and are very pleased!

Jason Schmidt

4 weeks ago

Sure, you can find places that will charge less, but as the saying goes you get what you pay for. I called on the 4th of July with a backed up sink, Nick was at my door 3 hours later.Nick treated this problem like it was his own house; he spent time checking the sink, the pipes, and worked to understand not only the current issue but the long term problem we had with the sink. He then cleared the line and didn't leave until he was positive the issue had been resolved. The customer service and commitment was top notch.On top of that, Nick provided a wealth of detail on how to avoid these issues in the future - it was the equivalent of having a seminar on how to avoid sink backups.Although Nick was really cool, I'm looking forward to not having to call him to unplug the sink anytime soon.

Jane Ruff

3 months ago

So happy about this place! We had an emergency plumbing issue and called 8 companies who all told us no one was available. I called Roto Rooter and the person on the phone was so helpful and dispatched someone within 45 minutes.Cole Jensen was the tech who came out and he was WONDERFUL! He was thorough, kind and gave us options and suggestions. The water heater was the issue so he told us they were under warranty and we would likely save $$ if we had the same company who installed the water heater, come back and do the labor. He did not HAVE to do that! Many companies would have opted to take the $$. And, the service call price of $99 is less than all the other companies we called.I highly recommend dealing with this company!!!Jane Ruff

LEK

2 weeks ago

Brennan and Sergio came to my condo and replaced my shower valve , some pipe and the shower fixtures. The job turned into a total headache for them and they were true professionals and didn't complain once. I highly recommend them and Roto Rooter.

M Lai

3 months ago

We called Roto Rooter on a Saturday afternoon/early evening for leaking water heater. Kenny was able to come in early Sunday morning and immediately assessed the problem. Our water heaters are old (we had two water heaters in series dated 2005) and we knew we needed to replace them. He gave us a very reasonable quote (the last quote we received was double the quote he gave us) and explained thoroughly what needed to be done. The next morning he arrived early as promised with Caleb and Bryce and started the work right away. All three RR employees were polite, efficient and addressed any questions of concern immediately if asked. The water heaters were replaced in parallel and everything else brought up to code. They finished the job quickly and cleaned up the work area well. They explained their work and never asked above the quote that was given. I was very impressed with their work and highly recommend this company!

Greg Sorensen

a month ago

Nick was absolutely awesome. I needed services on a Sunday and the turnaround time was incredible. Nick helped diagnose an issue another plumber from another company could not and had it fixed in an hour. Really appreciate it!

Matthew Bricker

4 months ago

We had a major plumbing issue and needed some help. we couldn’t have asked for a more professional, kind person to show up, and Aladdin made sure everything was perfect. He took the extra time to ensure everything was working. If anyone asksUs if we know a plumber, we will be sending them Aladdin’s info and we our happy that we found someone wonderful to work with and help us take good care of our home.

Maddy M

3 months ago

Aladdin is amazing! Incredibly professional, tenacious and hard working. He was 100% committed to diagnosing and fixing our emergency problem. He arrived an hour earlier than expected and once here, jumped straight into fixing the problem. I cannot tell you how grateful we are to Aladdin. It’s great to know Roto Rooter can help in an emergency. Thank-you!!

Kristina Meginley

3 months ago

Oren did an excellent job! He provided great explanation of problem and tips for the future. Although, it was pricey, they did come out on a Sunday within two hours of us contacting the service. Would recommend for the professionalism, convenience, timeliness, and service provided. Thank you!

Susan Smith

4 months ago

Called in the morning, sounded like they could come out in a couple of hours. A few minutes later a guy called and said 30 - 45 minutes someone would show up. An hour + went by and no show. Then I called them back the dispatcher said he couldn't get a hold of the technician, call back in 20 min if he doesn't show up and I told him ok, but if still a no show I will cancel. About 30 minutes went by, still a no show. So I cancelled, then a few minutes later the tech shows up. I told him I cancelled because he didn't show up on time, since he was here, I said go ahead we'll do the job. Then I see him leave in his van. Unreliable, unprofessional from the get go.

Marie Gonzalez

3 months ago

We had a wonderful experience with Aladdin tonight! We had an emergency with clogged pipes and he came to our rescue. He was knowledgeable, kind, and solved our issue as quickly as he could. He was thorough and we couldn’t be happier! Do yourself a favor and ask for Aladdin for your plumbing needs!

Michael Linde

4 months ago

Roto rooter did a great job of cleaning out my mainline sewer line. It wasn’t inexpensive, but they were there within an hour on a Sunday morning when we had an emergency backup. They were thorough in cleaning out the line, professional, and helpful. I will definitely be calling them for regular maintenance and would recommend them to others.

Florencia Basanta

2 months ago

Sergio came and replace my faucet, I highly recommend Sergio he did awesome work. Sergio is very professional and very friendly.i highly recommend roto rooter for your next plumbing issue. If you need a Spanish speaker technician Sergio is bilingual,Ask for Sergio, I know I will for more future work.thank you Sergio!!

Garold Carlson

2 months ago

We called Roto-Rooter after desperately trying to find someone to help with a failed sump pump and water backup. Was unable to get anyone to come until we called Roto-Rooter. The office staff where friendly and helpful and dispatched technicians the same day.Cole came and assessed the situation and gave us bid and returned later to installed a new sump pump.Cole was efficient, professional and courteous. We recommend Cole for these reason and would use him again without question.Also, Steve, with the restoration team at Roto-Rooter came and looked at our water backup. He evaluated and offered much appreciated advice and how to proceed. We recommend Roto-Rooter and would use them again.

Raquel Guzman

3 months ago

Fast and efficient repair by Kenneth! He explained everything to us clear and concisely and even provided helpful information on additional services we may need in the future. I’m very glad I thought to call Roto-Rooter and happy with the level of service provided by Kenneth.

Michael Jones

3 months ago

Kenny did a great job replacing our broken water heater. He was professional, easy to get a hold of, gave us an accurate quote, and most importantly, he got the job done quickly for the same price he quoted. Awesome working with him!

Mitchell Webb

3 months ago

Woke up this morning with a pipe bursting and flooding our basement. Louis from rotor rooter was there within an hour to check everything out. Then Kenny came by and got it fixed in 2 hours! They were both so friendly and efficient. Made my stressful day so much better. Thank you so much!

Parker Mattson

4 months ago

Had a leak in my house, when I called they said they could have someone at my home in an hour.Kenny is who arrived (within the hour too), super friendly and identified the issue quickly. Got the parts and fixed the with ease.Will be calling in the future when needed!

Amber Stacy

4 months ago

Cole and Yuriel were both kind and professional. They happened to come while I was making breakfast and didnt mind me scooting past them. They were in and out in roughly 35-40 min and were able to clear the main sewer line in my kitchen. This issue was something that had given us grief for a few weeks as we tried every remedy possible before calling in Roto-Rooter. Im thankful that that were able to have a tech out so quickly. I was offered Same day service but they were willing to go with a day and time frame that worked best for me. I highly recommend working with them!

Griffin Mcelwain

3 months ago

Aladdin was the best, most professional, capable repairman I have ever dealt with. He was so knowledgeable and thorough. I can't recommend this service enough. Especially because of Aladdin. We will always use roto rooter from now on.

Michael Nguyen

4 months ago

SCAM! DO NOT RECOMMEND! AVOID! I am currently in the process of purchasing a home and my general inspector recommended I have a licensed plumber come take a look at some plumbing issues. I called Roto-Rooter out of desperation as it was the weekend and was told at the time of scheduling that an inspection would cost $99. Little did I know that the $99 is just a trip charge to literally show up to the door, and that it would be an additional $600 to inspect the items my general inspector brought up. The guy just looked at my inspectors and did NOT look at a single item physically. Next time, they should not falsely advertise that inspecting and providing an estimate would be $99.

Jake Burstein

2 months ago

Very responsive - arrived the next day to repair a bad clog in shower drain. Alladin was extremely professional, competent, and friendly. Will now always seek this company for plumbing needs.

Sarah Tucker

4 months ago

Kenneth was wonderful! He did a great job fixing our problem and was very efficient.I do, however feel like roto rooter prices are higher than other companies.

Karen Bookman

a week ago

Cole and Devin did a wonderful job. Arrived at the time I was told and completed the job quickly and efficiently.

Christian Lewton

2 months ago

Needed an outside faucet replaced, quote was for 1.5 hours of labor and a $91 part. Total came to $743.49. If my math is correct that is ~$430/hour for labor. Apparently inflation is real, haha! On the bright side at least the faucet works now.

Christine Robertson

5 months ago

They came the same day, offered us a great price, did a great job and gave us a warranty on their work. Keith and his partner were great! I recommend them highly!

Sonja Leonard Leonard

3 months ago

Thank you Jaime at Roto-Rooter!!! He came in and gave us great advice.....and this was after another company said that it would cost $46,000!!! Always get at least three opinions as there are some con-men out there who are ready to advantage of people who only talk to one company!!!

Matthew Toelke

2 months ago

Aladdin was amazing! Went above and beyond to fix my issue and my neighbors. 10/10 recommend!

Keyna Garcia

4 months ago

Everyone was so responsive and nice. Aladdin the tech that came to the house was super professional and cooperative and understanding of our situation! I am glad we made the choice to go with them!

Jordan Conley

2 months ago

Called on Sunday night. Got there with 30 minutes and had my plumbing emergency sorted within a couple of hours. Nick was friendly and respectful and talked me through everything he needed to do.

Lencho Gomez

2 months ago

Today our building sprung a water leak and I got lucky and made the right choice by calling Roto-Rooter. Mark, Josh and Trainee Justin are Amazing. Knowledgeable, personable and best of All they calmly explained everything along the way. Thank You Mark, Josh and Justin for making me look good and Roto-Rooter even Better for assembling a Great Team. Lencho

Michael Franco

a month ago

Lots of rain this month and it caused my crawl space to flood. They were here the same day i called and fixed the issue, we had issues with more rain but they really took care of me I diffently recommend

Kyle Ellison

7 months ago

Called around 230 pm on a Sunday & was given a time between 4-8pm arrival. At 740ish I called asking if they were still coming and I was next on the list. At 930pm I asked for an update and was told I was still next. At 1130 pm they called and said it will be another 3-4 hours and I can reschedule for the next day for $75 off. They arrived at 830 am and unclogged the drain from my sink to the sewer line, 15 min and a $450 bill. They did honor the $75 off and the technician Forty was great. He was super professional and helpful. If you are okay with a steep bill then during working hours I would recommend. Outside of regular hours I would never use this company again.

Majesty Manuel

4 months ago

Aladdin was very professional and extremely helpful in my time of need. He was very efficient and went above and beyond for me! Thank you Roto-Rooter!!

Cindy Shehane

4 months ago

Aladdin was an amazing guy. He was very kind and responsive to the issue we were having. He did an amazing job at clearing out the line.

EMILY CONTRERAS

2 months ago

Technician was awesome! He was very friendly, informative, and completed the job quickly all without disrupting the work flow. Thank you!

Jessica Salazar

9 months ago

Fast Efficient and explained in detail. Excellent I called they were their within an hour and job was pretty big done in 2 hours which was Awesome. Best service ever!! wow I would recommend them. It was a little pricey to me but never had a job done so quick and attentive to my homes needs.

Matt Booren

6 months ago

Tiger was or tech, he was great. He worked fast and was attentive, left no mess, and had helpful suggestions for maintenance and prevention. We have used Roto-Rooter before and it will go back to them again should the need arise.

francisco mallanao

8 months ago

My water heater does not work today and no hot water coming out. I tried to fix it myself but to no avail. Called multiple companies to have it fixed asap but they are giving me 3 to 4 days for an emergency repair. Good thing Roto Rooter answered my call. They called me back and sent a technician within 30 minutes and told me they can check my tank. Turns out it is unrepairable and they have a replacement unit with them. I’m so glad that they work 24/7 and fixed my tank. I would highly recommend this company for any emergencies. Thank you Roto Rooter

David Kong

3 weeks ago

Sergio did an amazing job at explaining what he was doing and the cause of the issue. Very respectful and courteous.

Paula Vue

7 months ago

Had a water heater leakage over the holidays and of course couldn’t get anyone scheduled to come out until Tuesday with a window of noon to 4p…understandable. Tuesday rolls around no one showed up after 4 called again and receptionist says their tech is still on his latest job and will show up around 6. Receptionist calls back around 8p to reschedule. No thanks!!! Should have raised a flag when there was a no show no call in between the window frame scheduled. My time is just as important as yours!!! I work too…I had to adjust my hours to work with yours!

Leslie Dunham

7 months ago

Our kitchen sink had a clog that caused a back up and overflow mess all over the kitchen after running the garbage disposal. Roto-Rooter was easy to schedule, showed up on time with great communication about arrival time, and the two workers were very professional. Angel in particular was very friendly and took the time explain how the plumbing at my complex worked and how to prevent clogs in the future. Pricing was transparent and fair, especially since it includes a 6 months guarantee. I highly recommend Roto Rooter! Thanks to Angel and his partner for all your hard work today!

Richard Hendricks

9 months ago

Team was responsive, arriving at just after 8:00am as promised. Team knew exactly what the problem was and was able to resolve it within a few hours. I also appreciated Bill Bay and Isaiah explaning what procedures they could do to prevent it from happening in the future, as well as a video camera sweepof the sewer line going out to the street. Thanks for the speedy and professional service!

Abigail Rose

3 months ago

Angle and Aladdin were both so helpful. Very kind and quick to fix the problem ASAP! Would recommend these guys for sure!

Alex Sor

9 months ago

David Pierce was phenomenal in every aspect. Customer service, professionalism and knowledge was great in every aspect. He made the process super smooth and friendly and made the whole ordeal feel like it was a family friend coming to help fix the plumbing issue rather than someone i hired! 10/10 all around.

Eric Bassignani

4 months ago

My service technician was prompt, courteous, careful, pragmatic and professional. I won’t hesitate to call Roto-Rooter for plumbing in the future

Jeffrey Yun

a year ago

Would honestly go somewhere else next time. Don’t get me wrong but they did fix the problem and they were very professional but some of the stuff looked really lazy when it came to cutting the dry wall. Lines weren’t straight and cut more than they had to and made more work for repairs.

Kk Dorairajan

3 months ago

The Plumber Aladdin was very knowledgeable and courteous. Explained what was to done and also went thru after the job was completed.

Anne Hatch

10 months ago

Every single person I dealt with at Roto-Rooter was courteous and professional. They took the time to make me feel valued and heard while providing high-quality service to fix our plumbing issue. While it may not be the cheapest option out there, it was certainly worth it. I will certainly be using this company again!

Nunya Bees

3 months ago

Aladdin was everything a customer wants in an emergency plumbing situation! Hes professional and knows his craft. He diagnosed and solved the problem while I panicked at the alarming rate at which black water was rising out of my floor drain. If you have a drain thats spewing sewer water, these are the guys to call!

Omar Ocasio

3 months ago

Cole was great! He came and automatically knew what to do, and did it well and within a reasonable time.

Bre

a year ago

They guy who came to my apartment was super friendly and was in and out as quickly as he could be which was great! However, my appointment time was supposed to be between 10-2 and after calling twice I finally got a text at about 3:15 saying someone was gonna be here in 30-45 minutes and proceeded to wait an additional 2 hours to receive my service. The guy did great, I just wish it was during my promised appointment window. You’d think since they give you a window of 4 hours someone would be able to come during that time for a service that took a maximum of an hour to do.

Peggy Valdez

4 months ago

Plumber (Sergio), was very professional, knowledgeable and personable. I highly recommend Roto Rooter for plumbing needs.

Seebie CB Baga

11 months ago

Brandon was absolutely incredible. He took the time to explain everything that was going on both with the repair and how the system was set up in general so I could understand my new house. He went way above and beyond to look at different aspects of the plumbing/sewer systems and explain what we should keep an eye out for over time. 10/10 will call again!

Jim Whitbread

10 months ago

Jason came out on Wednesday to perform a Jetting service that was recommended by the prior technician that was here on Tuesday. Upon inspection Jason deemed that the jetting service is not what was appropriate for our sewer line. I was very annoyed but I will tell you Jason handled this with professionalism, courtesy and empathy. He took it upon himself to schedule a technician to come out on Saturday to perform the work that needed to be done. Ian showed up on time on Saturday and was very professional, thorough and extremely nice. He walked me through everything he was doing and did an excellent job cleaning out our sewer line that had a great deal of root intrusions. I would recommend Roto-Rooter to everyone I know that has plumbing needs.

Robert Richfield

4 months ago

We would use them again! Aladdin is great! He is awesome and will recommend him to everyone.

Erinn Campton

a year ago

Kelly was awesome, he was here so fast. He was very professional; patient and kind with my crazy dogs and kids. He was prompt with the repairs and even took care of a couple extra small things for me that I have needed help with for a long time. I would absolutely recommend this company. The receptionist was also excellent !

E Lawrence

4 months ago

Shout out to Blake, Fordy and Devon. They were responsive, courteous and thorough. Appreciated that they cleaned up after their service.

Kyle Higgins

a year ago

BRENNAN #34-6390 came out right away to assess the situation, quickly gave me a quote that I liked and went on from there. Since our old water heater was really old, they didn't make that size in a gas one. He told me of a couple of options and we went with the same sized tank, but an electric one. They had to bring out their electrician to help run a new line to our breaker box. This guy was awesome. Our box needed some work and instead of ordering a new one, he fixed the old one to run even better then before. Brennan and his helper were great, friendly and hard working. Our AC was broken so it was pretty hot inside. After they finished, they cleaned up after themselves and went on their way. Let me tell you how nice it was to take a shower again. I would definitely recommend you guys to anyone. Thanks again!!

Sharon Kuhrt

a year ago

In this time of challenging customer service for many companies. RR was excellent! They sent someone over the same day. When the problem persisted, they happily sent someone back. Joe was friendly, professional, and excellent at explaining. No mansplaining here! I had to manage this project from another state and there was no issue in doing this. I received pictures of the problem and the progress of the work. I would call them again!

Tabitha Myers

10 months ago

Angel was great! He fixed our problem so fast. I always use rotor rooter, they are always able to fit you in, the staff are all friendly and easy to work with. I recommend them to anyone.

Devin Roberts

a month ago

Aladdin was knowledgeable and thorough with his inspection.
Definitely will use this business again.

Scott Patterson

3 months ago

Cole did an amazing job from start to finish. Courteous, explained everything and went above & beyond to make everything right!

Jeremy Smith

9 months ago

Be cautious of who this company sends to your house. We needed a pipe cleared, and we got into way more than we bargained for. My parents were working in my stead while I was at work and the crooks they sent took complete advantage of them, and I'm not sure what to do next. This company was very unprofessional, scary, and intimidating, and I'll be reporting them to the BBB for predatory practices. I needed a plumber, and now I need a contractor to fix their mess. Ohh and by the way - the plumber showed up almost 5 hours after they said he would be there and was the last to know what was going on. He was embarrassed to understand what was going on, and said as much to us. Just be ware!

Matthew Swank

3 months ago

Aladdin was vey helpful and explained the process thoroughly. He found the blockage and took care of it quickly. Thanks for your help!

Stevenowski

9 months ago

Edited review:After initially giving Roto-Rooter a one-star review, I have upgraded it. I was contacted by the national office of Roto-Rooter, and discussed the problem via telephone.The National representative (Pat) was extremely apologetic and professional.He refunded the account charges 100%.I've used the services of Roto-Rooter for years, and I will continue to do so.The young man showed up within the 4 hour window, and then it went downhill from there.He wanted to charge $300.00 to replace a tank-to-bowl kit.Outrageous was my response.I told the dispatcher what I wanted to have done, and he didn't show up with any parts. That's the dispatchers and management's fault!He also didn't have the right tools to do the job.That's management's fault and his.After 3 hours later, he said he was finished. I asked him if he tested the toilet for leaks. Yes, was his reply. Guess what I found! A leak on the left side of the tank.That was his fault!It was easy to find, because there was a stream of water across the bathroom floor. Instead of waiting for him to come back, I did it myself.I should be reimbursed 100%.I do give credit to the young man, because he didn't give up.

Carter Schultz

3 months ago

Charged $1300+ for a garbage disposal replacement. Highway robbery. This is an under an hour job, with less than $300 in parts.

Suellen Hill

a year ago

Zach Koehler installed a new sump pump in our basement last evening. With the torrential rains the night before, the sump pump stopped working in the middle of the previous night. We were very thankful that Zach was able to install the new pump last night and saved us another night of bailing water. Zach was very knowledgeable and professional about the procedure and what needed to be done. We were very happy with his service.With this being said, we were not satisfied with the dispatch service from Roto-Rooter. We called early in the morning and were told that a plumber would be out between 9:00 - 1:00 to install the new pump. Mid-morning, the area manager arrived to assess the situation and we were told that the plumber would be along shortly. Later we received a call saying the plumber was delayed and would be here between 2-3:00. At 3:20 we had not heard from anyone. We again called and were told that dispatch would be back to us in 10-15 minutes. Almost 40 minutes later we still had not had a phone call and we called again. We then received a call from a plumber asking us to reschedule for the next day. That was not agreeable as we did not want to be up bailing water for another night and we had been promised it would be taken care of that day. Dispatch was again called and we were finally told that a plumber was on his way. Customer service and communication certainly was lacking.

L

9 months ago

Our main line was clogged and of course it was at night. We called but were only able to schedule an appt for the next morning. Obviously, this isn't what we hoped for cuz we couldn't run any water. Fortunately, we received a call back, and a technician was here that night about an hour after I initially called. We were thrilled!!! The job was completed quickly. The technician was very friendly, knowledgeable and kept us updated. Thank you!!

Clay Smaine

10 months ago

Technician showed up on time and was very knowledgeable. We both got a little worried that the plug was not going to clear but right when we both were about to give up hope it worked. I have used this company before and they may be a little higher priced than others but there is never any extra charges. I would highly recommend.

Chelsea Ramsey

4 months ago

I woke up to water in basement. Called the company set up an appointment. Had work done same day by Aladdin who fixed up my pipes fixed my clog and lived up to his name. Thank you

John Passaniti

6 months ago

Kevin did a fantastic job, came quick on a Sunday, was professional and gave us a great deal. Really appreciate these guys, highly recommended!

Jeff Previdi

a year ago

I had a Floor Drain backup on a Sunday night. It wasn't urgent so I had scheduled an appointment for the next day. They called me Monday morning and said they had someone that could come earlier and they did. He came in and was very nice and professional. He said he'd be in and out in about an hour and a half. Pretty sure he was done in less than an hour and the drain was fixed. It was checked and double checked to make sure it ws fixed completely. Not sure about price as I haven't had any plumbing work done before. but it seemed pretty reasonable. Overall I am very happy and would use again.

Cary Neibauer

4 months ago

Showed up on time on short notice and fixed our clogged pipes in the kitchen. Would recommend again. Aladdin you da man

Justin Petaccio

8 months ago

They were quick and professional, which is great, but the cost that they quoted for a sewer cleanout was absolutely insane. My normal place was a day out, and I have no problem paying extra for immediate service but I can literally spend a week in a hotel for the cost of their cleaning. Found another place to come out same day for literally 1/3 of the cost.

Shane Higgins

9 months ago

Ridiculously priced!!! No way in hell dose it cost 750.00$ to set a toilet. Only reason I call is because I could not get to it quickly that day. If I knew how much it was going to cost I would have definitely waited until I could get enough time to do it myself which would have literally taken me 15min and a 4.00$ wax ring.

C M

a year ago

I'm impressed that Roto-Rooter reads the reviews and truly care to correct issues. Despite delays and scheduling issues the first day, they were responsive the next day and ensured that we were properly serviced. The technicians who came were very professional and did a great job explaining what they were doing and observed. They provided options to resolve the issue. This is a company that operates with an integrity that is uncommon these days. Thank you.

Cynthia Roswick

9 months ago

Blocked and backup of waste water. Dispatcher was very efficient. He took all the information and found a technician in my area . Within 4 hours Roti Rooter was at our house. Ross did an amazing job. He was very efficient and fixed the problem . It is true: Call Roto Rooter and all your problems go down the drain. I'm a real customer.

Sharon Kratze

a year ago

PROS: The technician, Angel, was friendly, professional and got right down to business. He didn't delay. I think he did a good job and deserves a raise. He was baffled that the dispatcher had him out until 1am snaking slow kitchen drains rather then jumping on a sewer back-up.CONS: At 5:45pm Rotor-Rooter gave me a 2 hour window; after 3 hours I had to call them and inquire only to be told that it would have to wait until morning due to a broken down truck...likely story. I would be a priority they said. Well at 8am I was told they were waiting on technicians to check in since Wednesday is paperwork day. Angel arrived after 10am. So much for 24 hour emergency service.

Board of Directors

3 months ago

More exacting detail listed on the invoice/work order for billing purposes would be extremely helpful rather than having to go back to the Tech and ask for that detail.

John Warne

3 months ago

Aladdin did a fantastic job and fixed us right up. Super professional and friendly. Thanks!

Syd Bowling

a year ago

The company was very difficult to deal with in the beginning. They kept telling me I was confirmed, yet ended up no-showing on the day that I originally had them scheduled for. When I finally got someone to come out, our specific technician was incredible. He was professional and explained everything in great detail. He was also extremely kind and could not have had better manners. I give 5 stars for Mark, my technician, yet they need to work on their customer service behind the scenes of the company. I was very frustrated by their lack of communication and confirming me of different times they would be there when they wouldn't actually come.

CJ Rapp

6 years ago

Allen and Chris were very professional and took care of our kitchen sink problem. The price was higher than previous plumbers, but they explained why their service was better and why we had a reoccurring issue with backups. They gave us a gallon of enzyme solution to help prevent backups in the future and a six month guarantee.

Rudionna Garza

11 months ago

The tech Keith was wonderful and even though I was embarrassed he was throughout, nonjudgmental and very professional. I will call again when I need future service. Thanks to him and the woman who helped us get scheduled. It was within an hour of calling that they came to complete the work.

Sara Rivera (Darkangelgirl)

a year ago

I highly recommend this place. Keaton was absolutely amazing and highly knowledgeable. He actually took the time to explain everything to me so that I understood perfectly what the situation was and the best resolution. It was actually cheaper than what he had quoted as he is very honest in his work and did not charge for services that were not necessary. I am amazed truly at how professional and considerate and thorough he was. 100% satisfied. Keaton is truly a great asset to the company. Will request him personally from this point on because I know he’s honest and trustworthy.

Jen Sepe

a year ago

I am extremely satisfied with the quality of work and customer service provided. It was easy to set up an appointment, and they responded pretty quickly. The team I spoke with were very professional and friendly. Kenny was outstanding! I highly recommend Roto Router for your plumbing needs! 😊

John O'Brien

a year ago

Bryce and Ross were both great and we enjoyed having them both in our home. Both were very professional and enjoyable to talk with. Bryce was able to find the problem quickly and knew exactly what to do. Though he had to cut out a portion of my ceiling, he and Ross both made the experience enjoyable to where I didnt even care. The price was reasonable and they were done quickly. We even got $100 off for being gracious hosts. They even took time cleanup as well. By the time they left, I felt like I was saying goodbye to a couple of friends I had known for years. This was definitely a top-notch experience and I will be a customer for life should I need a plumber again.

Fred Smith

11 months ago

If you want a company that is unable to arrive during their scheduled window time, not once, but twice in a row, this is your company! Do half stoned kids that look like they are a few days out of high school and just picked up a summer gig to get away from Mom give you all the confidence in the world? Then don't hesitate to give them a ring! Sit around all day and watch paint dry while they don't arrive to their appointment, you'll be glad you did! In all seriousness, I would contact actual professionals for your repair work, not whatever this company is pretending to be.

Christoffer Heckman

a year ago

Had a backed up drain line, Jake came out and did the job perfectly. Was also super helpful in explaining the problem and how I could avoid another smelly backup in the basement in the future. The only downside: it was expensive for the service, almost $400, but they do honor their coupon! It took him about an hour to do the whole job, and he was super friendly.

Peggy Acosta

4 weeks ago

Come and Zac, very professional and courteous. With a highly recommend excellent work.

Roberto Garcia

11 months ago

The Roto-Rooter technician responding to my service request was very focused on ensuring that the work I requested could be completed in a timely and satisfactory manner. I submitted my request after normal business hours and when Camden arrived, he listened intently to me as I described the plumbing problem.After fully understanding my concerns, Camden assessed the physical layout of the main sewer line and offered a convincing solution. I felt confident that Camden could start, complete and leave the job site having resolved the problem. As a result of the exceptionally good customer service I received, Roto-Rooter will remain my go-to plumbing service provider.

Kym Whitaker

a year ago

Kacee was prompt and the most hardworking professional I have come across in years -truly- a work ethic and pace that you just don’t see anymore in young professionals - he got the job done in record time for our sale/closing. Would recommend him every time! We are so thankful he ‘saved the day’ for us! We would recommend Rotorooter’s experience over the local pop shops advertised.

Miss Anna

a year ago

I had a leak under the kitchen sink. He recommended replacing the pipe. He told me it would be about 1800 to 2000. When the bill came it was 3300.00. I am floored. I feelLike I just got ripped off. There is no justification for charging someone 1500 more than you quoted unless there was a serious issue. There wasn’t though. He just took his sweet time repairing it and billed me for an additional 2.5 hours of work. He quoted me 4 hours and parts… stay clear of this group and do something I didn’t do… get multiple quotes

Rudy Alumbaugh

8 months ago

Isaiah was very polite, informative, educating and prompt. Took many fears off my chest and gave me great options and possible solutions. He setup a follow up appointment with his supervisor for further help.

Gabby Melli

a year ago

I was very impressed by the speed of my service! The issue in my new home was resolved in less than 20 minutes, and my technician thoroughly explained the process to me to better enable me to handle it myself in the future! Will definitely use this company again when I need more plumbing services.

Natalie Martino

11 months ago

We had our first plumbing disaster and Ian came in and got the job done. He was spectacular and should be recognized as a genuine person who wants to help people get their plumbing fixed. Awesome service and very nice gentleman!

Jared Riesel

10 months ago

We are so grateful for Roto Rooter’s help over the weekend. Kelly came on short notice and worked to resolve a blockage in our main line causing some backup and flooding. When he realized additional information was needed, he called in his senior tech to perform a scope. Together they solved our issue and did so without overcharging. Thank you!

Allie Guinn

11 months ago

Great experience, professional technician and field supervisor, completed the job the same day in a reasonable amount of time on a Sunday morning when no one else was available for an emergency! Highly recommended! Isaiah was our technician! Thank you so much!

Frank Caldwell

11 months ago

This Roto Rooter service unit is top notch! The Tech Camden was fantastic! The Pipe Videographer Bill was superb! Both men had two distinct jobs & did them professionally and left me with a clean job site! I’d recommend this team to anyone!

Cindy Duff

a year ago

The first tech on the job, Jake, was fantastic. He identified very quickly that the issue was not a simple line clean out. He called Steve for assistance in locating moisture in the walls and floor. Steve was thorough and professional. Then Blake arrived with a camera snake to locate the leak. Blake was also professional but seemed unsure of the leak location. Sure enough, Blake emailed later to inform me that the excavation manager suggested further review. And that’s when the wheels fell off. We agreed on a day and time when Blake would return to do more leak investigation. He didn’t show up for the appointment or call/text me to let me know what was going on. I texted him an hour after the appointed time, called him 2 hours later and left a voice mail, and then emailed him later the same night. No response from Blake or the company. Meanwhile, I called in another company who located the leak in a completely different place, requiring a smaller area of excavation. They repaired the leak the next day. So disappointed that I paid Roto Rooter to do this job and got nothing out of it,

Matt Lozier

a year ago

Please use another provider. We had Roto Rooter come to clear a clogged main line for our sewer (~$450). We were told the line was cleared when the technician finished a few hours later. That night the drain backed up and flooded two rooms of the house.Roto Rooter was very quick to help with the water mitigation / clean up work (this cost $6,382) and recommend that we start a full sewer line repair ($8,000, we said no). Eventually, they sent more senior plumbers who were able to clear the drain using the same process as was performed the day before. They are claiming no responsibility as it's possible we re-clogged it after they left. The issue was tree roots... they didn't regrow.All in, the cost of the damage will be ~$12,000. This was 100% avoidable if the job had been done correctly // we were told the truth by the first plumber.

Kevin Lew

8 months ago

Really appreciated David Pearce and the detail he went through on some plumbing assessments he made on my home. No pressure, informative and broke down what's wirth repairing vs things that are just useless. Would call them again!

Genesis Cobb

a year ago

Sergio was one of the best plumbers I’ve met since living in Colorado. He was friendly, knowledgeable, and hard working. He fixed our issue within a timely manner. He was very passionate about his work. Sergio was so good that he made me want to be better at my job. I will always highly recommend using him!

Rishi Singh

a year ago

Fantastic service! The two techs were able to snake and hydrojet the underground perimeter drains for my gutter system and removed large roots and roofing granule material. The water was backing up and in one hour they had the job taken care of. Crew was punctual, cleaned up, give an accurate and honest quote and stuck to the work as indicated.

Tim Hughes

11 months ago

Service technicians were friendly. Too much upsell and price of seemed all over the board. I find a $750 charge to do a video after the sewer has been cleaned as unjustified. Not sure that I would call Roto-Rooter again because of its pricing structure. The $400 to cut a hole into my cast-iron pipe so they could use the camera

Laura Macikas

a year ago

We needed a roto rooter company on a weekend, same day service. Called another company first that was going to charge us $150 just to come out and that amount could not be applied to labor/repair bill. Called Roto-Rooter next and they came out quickly, for free, and explained everything before we approved any labor or charges. Friendly, quick, and cleaned up. Very thankful for quick service and reasonable pricing.

Garrett Brizendine

11 months ago

Horrible attitude, communication, planning and execution.We had scheduled a service at a specific time a couple days out because we wanted our place of business to be operational at normal time of opening for the day.After confirming multiple times about the time scheduled, and Driving an hour myself to make sure I would be there on time. The technician was 1.5 hours late while the dispatcher kept telling me “he’ll be there in 20 minutes” 3 separate times. Ashen he finally arrived he proceeded to tell me the job would have never been completed In The 3 hour allotment of time and blamed me for assuming that when it was his company that set those expectations.All in all it was a horrible experience and cannot imaging using or referring them to anyoneUse at your own risk.

Dayne Mills

4 months ago

My tech Aladdin did a great job removing the blockage in the sewer. He was quick and clean.

Doris Burd

3 months ago

Mark was competent and polite. He was clear in his communicating the problem and what he would do to correct the problem

Bob Steiert

a year ago

I needed my sewer line cleaned out. I called and they gave me a 4 hour window. So, I cancelled everything I had this afternoon and waited. I got one call about 1 hour in that said I would get a call 1/2 hour before they came. I waited and waited. No other calls. 4 1/2 in, I called. After waiting online for some time, they came back and said they could still have someone come out tonight. They didn’t know when. I have 2 hours free tomorrrow, which I proposed. They said they could only give me another 4 hour window. They also wouldn’t give me an estimate over the phone even though this is a standard cleaning. I went with Plumbline who said they would charge $93 for 100 feet. Don’t waste your time with RotoRooter.

woodmster 353

a year ago

The gentlemen that came out for my main line cleaning did a great job. They were really professional, clean and thorough, and did a great job showing me what's going on with my plumbing issue. While it was a little more expensive, they also gave me a 6 month warranty on their work, which is great.

coryn mann

a year ago

Keaton our technician was very kind and on time. He explained everything he was going to do in advance so there were no surprises. He worked hard and treated our house with the utmost respect. I’m very pleased with his work and plan to use his skills and knowledge again soon. Roto-Rooter is lucky to have such a great employee on staff.

Jean Shlegle

2 months ago

Aladdin was very helpful and explained what he was doing. Professional and personable.

Sam Anderson

2 years ago

First time I've ever needed to use a plumber and Casey was great. Came in and got to work on the problem right away as well as got a restoration guy out to make sure there wasn't any other damage. Very responsive and easy to talk to. After he got the clog out he scheduled to have someone with a camera to come out and see what was causing my floor drain to back up. The price was made even better after he found a coupon to apply to the bill. I can recommended them enough!

Rolando Nono

10 months ago

The service was excellent. I was notified when the technical was on his way. Kenneth, the technician was extremely polite and quite honest. The service provided was clogged kitchen sink. It took less than 30 minutes to take care of the problem.

Summer Kusel

a year ago

Jake was fantastic! He uncovered the issue and resolved it right away! He was friendly and professional and even tolerated my Great Danes insisting on being his assistants while he worked. I would definitely call them again!

David Star

a year ago

Conner was very knowledgeable and professional. He repaired the leaking pipes and explained what he was doing. This put my mind at ease knowing the reason for his actions. This was my first time using your service. I would recommend.

Lea Pold

a year ago

Garrett Wright is awesome and always very efficient. I request him every time we use roto rooter and I'd suggest him to any and all people who ask if I know a good plumber. I trust him and he does a good job. Thank you Garrett

Matthew Johnson

a year ago

Keaton provided the best home service we could have asked for. He promptly responded to our service call and was very considerate and courteous of our home and pets while taking care of the repair.His post-work cleanup made it look like he’d never even been here. Definitely recommend this company and this technician.

Justin Canaday

a year ago

Our technician was Brandon. He arrived within one hour of placing the call for service. He was was very professional and obviously experienced at clearing blocked drains. It took him virtually no time to snake the blockage 40-60 ft down our kitchen drain and get things flowing again. He was very thorough in making sure the problem was solved before packing up and leaving. Couldn’t be happier with the service we received. If Brandon is representative of all the service men and women working for roto-rooter of Colorado Springs, then I could not recommend them more. Excellent experience!

Doug Grosenbach

2 years ago

The work Kevin performed was excellent. He was very professional and pleasant. The cost was reasonable, too.I was not at all thrilled with the customer service. The 8:00AM to 10:00AM appointment window was NOT kept; the technician finally arrived about 11:45AM. So, there's definitely room for customer service improvement.I would suggest customer(s) be contacted, BEFORE the expiration of their respective appointment window(s), giving the customer(s) options to continue waiting or rescheduling or cancelling.The key is timely, respectful customer contact.

Sean Connors

a year ago

Had the drains in my basement over flow due to back up in the main drain. They came out and fixed the issue and got the drains to work. Next day they sent someone else out to cope it to see if the clean out was effective and roots are still clearly blocking half the pipe. I was told that it was a proper clean out and that I shouldn't expect all the roots to be gone because they can't see when they do a clean out. 1) it's pretty ridiculous you do a clean out and don't have a camera at the time to see what you are doing. 2) absolutely no idea how having 50% of the drain still clogged is a good clean out. I'm sure it's because now I'll need to call again in 3 months or bite the bullet and spend 15 grand for a new pipe so why fix the issue too much if it means you won't be needed for awhile

sswale

a year ago

Had a broken/burst pipe that leaked and flooded in my basement. I was able to call and schedule an urgent appointment quickly. Repair man was: Responsive, knowledgeable, professional, and friendly. Repaired our pipe and had my water back in the same day. I would definitely recommend. Great service.

Katie L

a year ago

Brandon was wonderful! I have an old house, old pipes, and a lot of clogged drains. He problem solved, went above and beyond and fixed my drains. No more flooding in my shower, or overflowing toilet. He was extra careful to clean up, and was a delight to work with. Very friendly and would always refer him. He also gave me a great price for a hard job.

Bryttni Wolfe

9 months ago

We had water damage in our basement and had no idea where it was coming from. We called Roto-Rooter and they came the next day. The technician was on time and found the source of the leak within 30 minutes and fixed it within 2 hours. Everyone I came in contact with, even on the phone/over email to set up the appointment, was very kind and professional. Thank you for your help!

Elle Rubino

a year ago

We had a leak under our kitchen sink. The technician sent out was great (Kenny!), he arrrived on time, got the parts we needed quickly, and got the job done well. I will say that setting up and confirming my appointment was a less than stellar experience; the confirmation texts are confusing, and getting a hold of someone at the office took over an hour. Overall, will use this company again.

Linda Lu

5 years ago

I'm embarrassed to say that Roto-Rooter was not the first name that came to mind when I had a serious plumbing problem this past spring, but my regular plumber was not responding--and I needed help fast. They took care of my problem--which was very complicated--and messy--and I've since used Rotor-Rooter to install a leak detection system--and can't say enough about how happy I am with this company--and especially Jason McKinley, the plumbing technician who's helped me on both occasions this year. I've tossed the name of my old plumber--and replaced it in my address file with Rotor-Rooter and Jason McKinley because they represent the epitome of customer service and professionalism. (I know a photo of a leak detection system isn't very sexy--but as a homeowner who had all the carpet and wood destroyed in a flood, it sure gives me peace of mind. That little blue box is the system.)

Frank Verdun

a year ago

Keith came out first thing in the morning after a plumbing issue that occurred in the middle of the night. He was courteous, professional and fixed the issue immediately. He also took the time to clean up an ugly mess in our shower after he was done. Highly recommend!

Donna Stockman

a year ago

We had a clogged toilet that a plunger would not unclog and were unsure whether it was a sewer issue. I called and within 90 minutes, Jacob showed up. He was polite, thorough and efficient, as well as interesting to talk with. I was very pleased with his demeanor, professionalism and work.

gail urbach

a year ago

I needed help today. I had water leaking from my kitchen pipes. Other plumbers wanted to come 2 days later. Scott came immediately. Fixed my problem. Scott was amazing. Thank you Roto-Rooter
😀

Janna Levitt

9 months ago

I was able to get an appointment within 24 hours, the guy Ian who came out was very professional, thorough, and even gave me some quotes for other things we discussed to fix, but without the added pressure of many people who push an unnecessary sales. Will definitely use this company again when needed.

Amy Lunt

a year ago

Zach was amazing. He was professional and kind and did a great job of clearing a clog in the line between the house and the city. If I could have him on permanent retainer I would! Zach's awesomeness aside, I called Roto Rooter at 1:15 in the afternoon and they said they would be at the house by 3:30. At first they were great and kept calling to let me know they were running behind. The last of those calls was at 4:22. But when I called them at 7:00 to ask if they were making progress, the main dispatcher couldn't get the Denver dispatcher to answer. So at 8:00 while I was on the phone arranging for another company, I got a text message that Zach was on his way. I know that business is unpredictable, but a little more communication would have gone a long way.

Jane Kim

a year ago

The technician (Brandon) was great. He was knowledgable, helpful, and respectful. The scheduling though was a bit of a nightmare. For two days they kept saying tomorrow after giving me a window to be home. They compensated with a discount but had already wasted two days of my time. However, on the day they finally said they would come, they didnt tell me an adult needed to be home and never gave me a chance to be and therefore left. They did come back later but didnt give me enough of a window to get home from work causing me to rush home. The dispath said he would arrive in 30-40 minutes which would have given me plenty of time, but he showed up in 15 minutes. Communication with the dispatch and scheduleing needs much improving.

Victoria Elbelau

a year ago

Zack Koehler is the best! He was on time, very informative. Explained what was going on with my faucet, what were my options and broke down the whole price for me for a better understanding. Five star to this company because of this man. I will def. Be calling them again if i have any other issues with my home that are related to their business. Awesome work ROTOROOTER

Paul Krcma

a year ago

Caleb was awesome. He was on-time, professional, and he knows what he's doing. He came to inspect and diagnose a very difficult issue we were experiencing with our basement sewage ejector system. Having known nothing about these systems myself, I learned all about how these pumps and pipes work. Thanks Caleb! We would definitely recommend using Roto-Rooters and Caleb as the Technician.

Gerard Love

a year ago

Technician Mike Burns went above and beyond my expectations in resolving the issue (Same day and on short notice) - If I could give him 10 Stars I would! Very professional; knowledgeable; understanding; and compassionate! All great qualities for a business to have representing them! Kudos to Roto Rooter as well for same day service, as most everyone else I contacted with a “semi-emergency”request was indicating 2 days out as the earliest available appointment….

Clara Sitter

10 months ago

I waited for more than 5 hours! Confirmed for between 10:30 and 12:30. I was there (I’m the owner but daughter rents) at 10:20. Finally around 4:00 someone came. Apparently a mixup! I was not happy.
Technician who came was fine.

Randy Gamet

8 months ago

Ion was very professional and did sn outstanding job. He explained what he was doing and even showed me the sewer line with camera. I will definately use them again and recommed them to my friends. Thank You Ion, you are an asset to rotor rooter company!

Rene Peketz

a year ago

A huge thank you to Kevin for saving the day for us!! So grateful for his professional service, knowledge and speediness to get our drain cleaned. As first time homeowners this is all new and he made it feel simple and way less stressful. Appreciate your help!

Yvette Telusnor

a year ago

Roto-Rooter was the first company to come to mind when my downstairs toilet started spontaneously spewing raw sewage onto the floor throughout the main living area. I was given a same-day window of 6-8 pm because this was considered an emergency. Time frame came and went and no one arrived. I called several times to confirm someone was still coming and kept being told “our techs are busy right now but will get yo you soon” by the dispatcher. A technician finally arrived around 10:30 pm. The technician was professional and thoroughly explained possible causes and solutions to correct the problem. However, after hearing the astronomical costs, he offered an alternative fix at a lower price point. I agreed. When it came time for payment, the price went up $38. After a heated discussion, the tech did ultimately drop the $38 surcharge. Therefore, I will most likely never use Roto-Rooter again. The bogus time frame and inconsistent agreed upon pricing was very unprofessional and frustrating.

Alexandra Fiorillo

a year ago

Brandon came over within an hour of me calling the service and worked on our house for nearly 3 hours. He was courteous, professional, and helpful. He explained the problems, helped me understand the issues and what might be causing the problem, and attempted less expensive fixes before the final solution. Wonderfully helpful!!

Seth Wilcock

a year ago

I can not say enough good things about Roto-Rooter. I have a cabin that is in a remote location, and I called them at 8PM on a Friday night with a clogged toilet. They were at my property immediately to work on resolving the issue. I had been needing to replace the sewer line for some time due to root intrusions in the line, and over the course of 6 months I had called no less than 10 plumbers, and no one ever returned my call. The clog was due to the intrusions in the sewer line. Roto-Rooter was able to replace my sewer line within 24 hours of me authorizing the bid. The price was right in line with what I expected to pay, and they were incredibly professional. Big shout out to Seth, Tyler, and Jonathan. You guys were great to work with, and I very much appreciated your high level of communication. I can not recommend this company enough, and I will absolutely be using them again in the future for any plumbing services.

Joel Meyerson

a year ago

They missed two appointment windows before sending out a technician who didn’t know what he was doing and did not solve the problem. Drains continued to back up the next day. Two more missed appointment windows, and finally a skilled knowledgeable tech was able to properly fix the issue. I eventually received quality service, but not without significant headache.

Diane Weller

a year ago

Bailey was very nice and explained everything. Great customer service which you do not see much anymore and I really appreciate. He got right to it and fixed the problem.I even sang the roto rooter song from years ago. He is an asset and I would recommend the company for sure. 10 stars for Bailey! Thanks so much!

Kelley Pace

a year ago

I had an active leak under the kitchen sink. I called two other local companies and neither could make it out until later in the week. Roto-rooter sent a technician out almost right away. Robert was able to diagnose our problem and stop the leak. He was also able to give us long-term solutions to consider to prevent further leaks. I am so grateful!

TONYTHETIGER937

2 years ago

Casey and Brandon were absolutely wonderful. We called just about every 24 hour plumber that serviced our area and Roto Rooter was the only company that answered our call and actually showed up. Casey and Brandon were both incredibly professional as well as compassionate to our situation. I honestly couldn’t have asked for two better dudes to come work on my house. I will absolutely be using them again and appreciate everything they did for us today.

Brendan Coughlin

a year ago

Steve and his team did a nice job. However, there we still some wet spots with the restoration job that a separate contractor had to replace (more than they said).The real issue is with their collections department (a person named Gaia) and management. Not responsive or helpful. However, they had no problem pressuring to make sure they got paid on time which I did. There was an overpayment situation made to them by the insurance company and they decided not to mail me that money back. Now I'm having to try to resolve this with the insurance company. Shady. Gaia hasn't care to respond to help the me after her company was paid. Poor customer service.It sucks because for the most part, the restoration team did a good job. Just the last thing you leave the customer with is a bad taste in their mouth.

Gladys Harris

a year ago

Camden was very professional and went above and beyond to fix my drain system. Will definitely recommend Roto Rooter to anyone that needs an experienced, knowledgeable, outstanding customer service plumbing company. I cannot thank you guys enough for accommodating me and fixing my problem.

Jim Lennon

a year ago

Zac did a great job and was very informative throughout the entire process. Enjoyed dealing with Zac.The price to clean out one drain line for maintenance was way overpriced. Initial bid for the job was $449.00. Agreed on $300.00 and it was still too high. Service man was here about 60 minutes.

Charity Quan

2 years ago

Great service! The technician, Christophe, came out quickly and was very knowledgeable in explaining everything going on with our drain and unclogged the main drain line in a jiffy! He was very professional and kept everything clean...even wore shoe covers to keep my floors and rugs clean. Appreciated his explanation as well as his quick superb work!

Tamara Currie

a year ago

Response time was great. Jake was very professional and was able to correct the problem with our plumbing. Jake also explained the problem and educated us on how to prevent the issue in the future. We definitely will call again for other plumbing services in the future.
Thank you !

Joyce Ablin

a year ago

I was frustrated at how long it took to get some one to my home at first. I called in service at 7:45 PM Thursday August 05, 2021. Twice the office moved out my time of my repair service . The service technician Damion Aragon Arrived on Friday August 06. at approximately 2:30. He was very helpful and polite. Very courteous. He showed my where the blockage was, took pictures which he sent to my phone and completed the repair very quickly. He made suggestions for action I could take to insure the damage did not happen again. I very much appreciate his work and suggestions. Thank you. Joyce

Roger norquist

11 months ago

Pablo and Robert S. Came into the situation and finished the job quickly, professionally, and under the high-end estimate. They calmed me down and also told me the truth about what was going on in this slight emergency situation. I want both Pablo and Robert S if I have issues again. Thank you both!

Paul Felin

a year ago

Before they arrived, I was admittedly a bit biased to assume that they might try to think up ways for me to end up paying out a lot of money. My garbage disposal wasn’t working and they showed me the reset button on the bottom of the disposal and another way to adjust it with an Allen wrench after it jams. Not only were they honest about the issue, they also provided me with helpful advice on how to fix it myself in the future!

Gary Dong

a year ago

They are expensive. They charge $400 per hour and if it is 2 and half hours they charge as 3 hours work. I have leaking water at the pressure reducing valve and it needs to be replaced. It took them at least 30 minutes to buy a new value from HomeDepot, but they also charged that time as the labor time even if they already charged some more for the parts. After they put the new valve on they don't know how to adjust the pressure through the valve. It took them 15 or 20 minutes to figure it out. It also counts as labor to me. To release the pressure valve initial they charged me $1600. After I called them they took $200 off. But it is still pretty expensive.

Mary Lou Maine

2 years ago

My hot water heater went out on a Friday. When I called for replacement was told tech would be at my home between noon and 4pm. He did not come at the appointed time. Several calls were made and they kept promising he was coming that he was tied up on another job. At 6pm they advised he would not be available until 8pm and the stores would be closed by then so we rescheduled for Sat between 8am and 10am. Needless to say, he did not show at the appointed time on Sat either! The tech eventually showed up at noon, assessed parts needed and advised he had to go back down the mountain (an hours drive one way) for parts. I advised there was a Home Depot just 20 minutes away and he said he had to go back down the mountain because his van could not make it to Home Depot??? He returned two hours later and took 3 hours to install the hot water heater. I was instructed to contact the city for an inspection on Monday. When the City was contacted Monday morning I was informed a permit had not been pulled so an inspection could not be scheduled. The company was contacted and I was given a run around as to why the permit had not been pulled. Its now Tuesday and there still is no resolution to the permit issue!!! The quality of workmanship was excellent but I would not use this company again as their communication and follow through is below par for such a large company and their prices are very expensive!!!!

Sheri Gibson

a year ago

Michael and his trainee (I feel so bad I didn't catch his name!) were very nice guys. They came earlier than expected but I was called to ask if this was okay, which was great! They really helped me out and went above and beyond for my wife and I. They met and exceeded expectations and helped us solve our problem long term. This is why I will keep coming back to Roto Rooter! (Last time they came out to help me they were really awesome too! )

Ryan Thurston

2 years ago

Zack was amazing. I was able to receive service within an hour on a Friday evening. As a tenant I was in a tough spot. He was knowledgeable in diagnosing the problem, but most importantly he was cognizant of my situation as a tenant. He discussed the issue at length and gave me the ability to make an informed decision. I would 100% recommend to anyone.

Coral Scherma

a year ago

The service technician was fast, cleaned up properly, and pleasant to speak with. They immediately asked if I would prefer that they wear a mask in my home, which I appreciated. I've used this company before and always had good luck.

Lynne Zuluaga

2 years ago

After installing a new fridge, we discovered that the shut-off valve to the water line developed a small leak. Naturally, this was on a holiday weekend, but Roto-Rooter answered their phone straight away on a Sunday morning and scheduled a plumber for the next day at my request. Tom arrived at the beginning of my service window after I received a call 45 minutes out letting me know he was on his way. He was able to do a simple fix and with no attempts at up-selling (which is pretty rare in these situations). I highly recommend Roto-Rooter based on their responsiveness, professionalism, honesty, and for being respectful of my time. I would definitely use them again in the future.

Paul Viglucci

a year ago

Called when I had a backup in my main drain that couldn't be fixed by myself; was causing flooding under the kitchen sink. Person on the phones was knowledgeable and knew what the problem was. Scheduled me in for the next day and showed up right on time. Angel was a nice guy and got the job done quickly. They worked with me on the price as well. Would definitely recommend going with Roto-Rooter

mathew brothers

a year ago

Our service tech Kelly Malavasic was a genuine professional. Exemplifying customer service and dedication to completing high quality work. Kelly ensured not only the immediate challenge was resolved but further work into potential larger issues. Thank you Kelly, my family and I are grateful for your help.

Robert Reid

a year ago

Service was very professional and thorough, better that I've received from other plumbers. Josh investigated the situation, listened to my observations, explained everything he was doing in detail, and tested our sewer line thoroughly at the end. Only issues I had were that service didn't start until several hours after the window I was given due to overscheduling, although they were good at giving me periodic updates, and price was higher than I was expecting, based on experiences with other plumbers, but as I mentioned, service was thorough.

Katie Jo Sloter

a year ago

We had Mike Burns who was professional, communicative, and got the job done. Able to get everything done morning after we called. Not cheap but you get what you pay for, and fair for services performed. Will keep this company in my phone for future needs— nice to have a trusted professional for when needed.

Taylor Malphrus

a year ago

Very fast response time and had the tech at home very quickly. Fixed all my issues very quickly and had great customer service. He was very experienced and professional the entire time. Highly recommend for plumbing and sewer problems. 10/10.

Benjamin Palmer (Ben)

a year ago

So someone put a bunch of dog food down the drain (it was me) and created a massive clog in my kitchen sink drain. We called Roto Rooter and they sent someone out within a few hours on a weekend for no extra weekend price. I don't believe they charge any different which is fantastic! Brandon showed up and was immediately friendly and nice. He also wore a mask the whole time which we really appreciate. After explaining the issue to him he understood what was going on and let us know what it would take and the cost to unclog the drain. Long story short he spent literally 4 hours and 7-8 maybe more times unclogging the drain pipe a few times going the entire length of his machine (80 plus feet). We still couldn't get the drain open from this massive clog. He tried everything even calling another plumber and no luck. As a last ditch effort we ended up putting a solution in the pipes overnight to see if that would make a difference overnight. Brandon was doing everything he could even though we weren't successful including helping out coordinate the next step which would be hydro jetting. We were definitely at a point of giving up and planning on spending even more to unclog this drain. Turns out though the last ditch effort ended up working and the next morning the pipe opened and worked perfectly!! I can't express enough my appreciation for Brandon and his hard work and perseverance! The guy worked so hard and was clearly bummed that we didn't get it that night. He was a professional the entire time and it was great to feel like even though we didn't have it solved at the moment I had someone that was going to help me get it figured out. I will absolutely use Roto Rooter for any future needs and hopefully specifically Brandon for his outstanding work ethic and perseverance! Thank you again Brandon for helping me and my family out we seriously appreciate it!!

Janice Peck

a year ago

Tyler did a great job. He was on time, worked fast and fixed the clog and also gave good advice about how to keep our pipes clear in the future. He was friendly and personable. Very happy with his work.

Julie Venus

a year ago

Day after Christmas call due to clogged kitchen sink. Isaiah came earlier than expected, was totally professional, fixed the clog with no problems or hidden costs. Super professional, friendly, no mess, Roto Rooter is about the same price as other companies. Work has a warranty. Very excellent service and work.

Emily Gould

2 years ago

Very very happy with the service from Roto Rooter. Kevin Salmon was wonderful and refused to give up until he found the cause of our problem- he was great! Bob Ray was also wonderful! He came with his camera and figured out the issue. Bob had an excavation crew here the next day to repair a portion of our mainline. Sal, Scott, and Kelly were fast, efficient, and got everything fixed in a timely manner. All the people we interacted with were professional, honest, and worked incredibly hard to get us back in working order!

Jim Lilly

2 years ago

The technicians that arrived seemed knowledgeable and courteous. They cleaned my main sewer line to the street and flushed my water heater. I did not feel rushed when asking questions about my water heater. My rating is not on the technicians which I would give a good rating to. My poor rating is because of the outrageous price to clean my main sewer line, $400! I felt like I couldn’t turn them away because of the service fee and the fact that my sewer had backed up. But $400 is a lot of money for that service. I would recommend the techs but steer my friends away from using this company because of the very high prices. I felt that the company took advantage of the situation.

Blake Hart

a year ago

Mark was one of the best servicemen I have ever worked with. He was vey Knowledgeable, Respectful, Honest and Courteous. He got the job done and had a great attitude while doing it. He cleaned up after himself better than when he found it.

Karen Poncina

a year ago

In the process of selling our 53 year old home it was requested to have the water heater inspected to ensure it was up to code and operational. Caleb was polite, professional and on time and did a great job answering questions about the water heater, its condition and next steps.

Lee Wilson

a year ago

They charge $400 to LIGHT a perfectly functioning water heater. A manager approved reducing it to $250, but This is an absolutely ridiculous and shameful amount of money to charge for pressing a hidden reset switch that prevented me from lighting it myself. Nobody else was available for 4-5 days because of the holidays, and I have guests so I bit the bullet and paid, but there is absolutely no way I will ever use them for anything again. When signing up, it was implied that the service call would be $70 and go up if other repairs are needed, so I feel I was misled on pricing as well. I had someone else actually service the water heater and clean and service my heater for $120 earlier this year.

Justin Zunino

2 years ago

David was awesome. He was on time communicated with me every step of the way. Our brand new water heater went out and he was responsive on trying to change out parts. He was even able to take the parts back after it was decided that we needed a new water heater so it wouldn't cost us extra. Can't thank David enough for all his hard work over a few days time. 10 out of 10 would recommend.

Jason Sabater

11 months ago

Keaton arrived and quickly diagnosed the issues I was having with an intermittent, hard to pin down toilet bowl backup. The integrity, service, and speed in which the issue was resolved was incredible. Thank you Keaton!

Douglas Van Zet

a year ago

Roto-Rooter was very responsive, able to start an hour after I called.
Adam was personable, very informative and conscientious. He did a thorough job, gave helpful advise, and finished the job quickly.

GARY HOWARD

a year ago

Ross explained what he was doing before doing it, showed me what was in the pipe that caused the clog. I made the appointment online got a response in 10 minutes that a tech would be out between 1PM and 5PM. Ross arrived at 1:30. Roto Rooter is a little pricey but the great customer service and response time is worth the price. I give Ross 10 plungers out of 10 awesome service.

Jennifer DiSalvatore

a year ago

We needed a few things done and we had Kacee as our plumber. He was superb! I could not possibly say enough good things about him. He was so nice and very professional, knowledgeable and considerate. Thank you Kacee and Roto Rooter for employing such a wonderful plumber/person!

Austin Lee

a year ago

My drains started going slow last night, and when I called a different rooter service, their next available booking was a full week after. This morning, even my toilet wasn't flushing so I knew I was in trouble. Roto-Rooter was able to come out within an hour and help me unclog and diagnose the drain. They eventually discovered that the sewer pipe outside my house is misaligned and that I'll need to contact the HOA to repair. Thank you for the speedy service!

Janet Rosacker

a year ago

Brandon came out to clean the main sewer line to the street. He needed to use a second reel to reach the main line, which we were apprised of when we had other plumbing blockages in the past. He kept me informed as to his anticipated arrival time, the progress of the job, any issues he encountered. He was very knowledgeable, courteous and polite. FIVE STARS!

Alysia Medina

a year ago

All of the employees that came by were extremely nice and helpful. They took time to explain the issue that was causing the leak in my home. Tom was very patient with all of my questions. Tom and Tim were extremely informative and professional. I’m so appreciative of the time and work they did here. I will definitely be calling Roto-rooter if I need a plumber in the future.

Barbara Middlemist

a year ago

I called for a plumber for an outdoor problem. I really didn't understand what was broken but it didn't work. Zak was very knowledgeable and professional. He explained how the pipe/faucet system worked and how it broke. I quickly fixed the problem and also explained to me how to use it correctly. He was also very friendly and polite.

Nina Johnson

a year ago

I called on a Saturday and was given a window of 2:45-4:45. At 4:30 I was called and told that the van had broken down and that the technician would be late. At 5:30 I was called and told that the technician was still coming but would be a few more hours. At 7:30 I called back to ask if the technician was coming and what time would they be there. I was told no idea of a time but still coming. At 10;30 I received a phone call and was told that the technician would not be coming that they could come the next morning between 8-10. Sunday at 9:30 I did have a technician show up who was very professional and courteous and let us know that our issue was with our septic system and we would need another company. He was very thorough in checking everything. My frustration was the lack of communication regarding the arrival of the technician and the fact that they were not available until the next day.

Orlando Montoya

5 months ago

Kenneth was a great man I would refer him to any of my friends and family

The Sean Long

a year ago

My bathtub faucet was leaking. I booked a repair online from one company and forgot that my 2nd floor condo's water is controlled by the first floor. They wanted to charge over $500 but my neighbor wasn't home and then their office said they actually don't do stacked condos.Then I booked online with Roto Rooter. I got a time slot of 9a-1p and the guy showed up almost before 9! He had to go get a part but when all said and done the job was only $300 with labor and parts.

Scott Hunter

a year ago

Very professional and clean. Tech communicated well. Was given a 7-9pm window and he showed at1:30am and didn’t carry correct plug to seal my drain. However, when I called the next day, another tech came out that day and finished the job. I am very appreciative they were able to come same day, even late at night!

Coleen Hellen

a year ago

I was a little disappointed at the fact that I asked for roto rooter to do the sewer line with a rescope. I didn't know until the day they arrived I couldn't get the video and that it had to be someone else. They were supposed to be there today between 1-2 and didn't show up and no call.The plumber today was great - fixed the shutoff valve behind the toilet, completed the job in a timely manner and was on his way.

C.D. Donald

a year ago

The shower drain problem was successfully handled - big thanks. However, the office was a problem; we scheduled the service, then later received a phone call that tried to confirm a different date and time and an email that had the correct date, but the wrong time. Why was this aspect so hard?

Janet Conner

10 months ago

Brandon and Jake were our technicians for this visit and, I can't say enough about how fantastic they both were. They were professional, kept us informed and kept us informed. Thank you!

Jake Gardner

a year ago

Brandon was very helpful in diagnosing the problem and guiding me on options to minimize the cost. He fixed the problem very quickly and made recommendations on how to solve the issue if it were to happen again. Great service!

Emily Gould

a year ago

Our technician Casey Coleman came out at 8pm on a Sunday night to clear our clogged main pipe. He was incredibly polite and helpful. I have no reference for plumbing rates, but I felt the service cost was fair. Based on this job, I would absolutely recommend Roto-Rooter and Casey in particular.

Jim Campbell

2 years ago

Zack came out to our home to take care of our drains that were backing up. He was on time did a great job was very helpful explaining everything that he was doing. When the job was complete he cleaned up thoroughly and sanitized everywhere all the way out. He was very professional and make sure the job was done correctly everything is cleaned thoroughly before he left.

Eric Johnson

a year ago

The technician that eventually arrived was great. However, I was supposed to have service the day before and they had to reschedule on me (it took them until 9pm to tell me this and my appointment was supposed to be between 10am and 3 pm). And the worst is when they did manage to show up and unclog the drain the next day, they charged $422 (which included a $50 discount). That is for less than an hour of labor and a tool you can rent at Home Depot for $70. Other services around town seem to be 1/4 the cost so that’s outrageous.

Kathy Robertson

2 years ago

The tech was very responsive--Josh--and communicated willingly and well. He analyzed the problem and called in the next level right away.I think our appointment window was between 12 and 2, and at about 2:40 dispatch said he was on his way. I wish plumbers could be a little more true to the projected schedule, though I realize many calls are more complicated than originally thought. Overall, always a good experience.

GreenDragon

9 months ago

Adam was polite and respectful, and went above and beyond to help us with a plumbing backup--even went to a neighbor's house to see if they had had any issues. Wonderful service!

TIM BACHMAN

a year ago

I called in a leak that i was trying to figure out myself. After taking my toilet off and trying to trouble shoot myself, i realized i needed to call in the professionals. Ross came within minutes and figured out where the real problem was way out behind my house in the alley. I would have never fixed this problem with the expertise and tools he had. Thank you guys so much and ill be doing any future plumbing with your company. Tim B.

Harvey James Matthews

a year ago

Worth leaving a comment for these guy's as service was above and beyond. In a bind on a Saturday as rental property has sewage issue across town which i cant get to. Was looking at getting a snake from Home Depot, but these guy's are worth the few extra $$$ hands down. Quick easy ordering process, was surprised (and thrilled), that they could have a tech to the property within the hour. Phone scheduler was great and informative, phoned me to alert 15 mins out and great personality. Was taken a notch higer again, with our Tech: KALEB #34-6965. He was super personable on the phone, very patient educating us as to what was needed to fix the situation. Our Tennants at the property liked him and he was able to help us out with a coupon to make the pricing competitive compared to snaking the pipes ourselves. Besides, Home Depot, the closest store was 8 miles away and rental price is not cheap. Would recommend Roto-Rooter and will be a return customer given the first time experience. Thanks guys!

Demi Garner

2 years ago

I had two clogged drains and called Roto-Rooter. They gave me a window of time between 12 and 4 on the same day I called. They had unforeseen delays with another job which resulted in having to reschedule my job for the next day. Because of this, they gave me a discount on the cost which I greatly appreciate!The issue that I had was not an easy fix--it was much more complicated than the typical unclogging of a drain. Scott was diligent and professional in diagnosing and repairing my clogged drain. I was really impressed by his tenacity and determination to figure out what was going on. He communicated each of the steps as he worked and, although I know it was a frustrating situation for him, he stayed pleasant and positive throughout the entire time he was at my home. He was also very respectful and conscientious about Covid protocols. Thank you, Scott!

Savannah Roberts

4 months ago

Aladdin was very kind and professional and went above and beyond fixing my water pipe backup.

Chip Chamberlain

2 years ago

Called short notice for a clogged sewer line on a Sunday near noon.The tech was able to show up less than 3 hours after our call. 3 other local plumbing services would NOT entertain short notice emergency calls and the soonest they could come averaged 3 days..Tech was very professional, friendly and efficient; took care of the clog and we had our sewage back up to speed in about 2 hours.Great service; great short notice company; nothing but good to say.

Tara Butler

2 years ago

Adam was wonderful! We needed our sewer line flushed and serviced prior to closing on our house sale. He was informative, prompt, and quickly completed the job. I was able to schedule the service online two days ago and they had great availability. Would definitely use them again if we were not moving across the country!

Linda Coats

9 months ago

No extra charge for weekend fix and plumber described in detail what what was fixed and future repair that will need to be done. Guaranteed job for 6 months added a discount. Vey satisfied!

jan harris

10 months ago

The bad - Didn't show up during 2 hour scheduled time. I had to call to find out when they would arrive. Very expensive!
The good- the plumber was friendly, polite, knowledgeable and quickly fixed problem.

Karen Gallagher

3 months ago

He did great job. Very professional. Will use you guys again.

Jeanne Crane

10 months ago

Brandon came in and augured the blocked toilet, and pulled out the mangled piece of wire mesh that had evidently fallen into the toilet, unbeknownst to me.
Brandon was efficient, personable, friendly, and I appreciated his kindly demeanor. Thank you, Brandon.

Elizabeth McNamara

2 years ago

Kelly was very thorough and did a fantastic job. He was friendly, knowledgeable, and fixed the problem. I had full confidence in him and the quality of his work! Thank you for restoring our plumbing back to free flowing!

Jackie Barraza

a year ago

Good service. Very professional, helpful and upfront. Didn't upsell an unnecessary service like others who claim to be honest and thorough! Have previously used their services and will continue to do so. The guarantee time is a huge bonus. Highly recommend and pricing is average/ reasonable

Traveling Hoppy

2 years ago

We just moved into a new house only to find that we had a leak under the sink and of course this happened essentially on 4th of July!We were lucky enough to have Jake and Manny come out and get that handled for us making sure we don’t cause damage to our new home! They made sure everything was taken care of properly even though it was a holiday and provided us with excellent service. Would definitely use them again as we have plumbing needs in the future!

TonyDaLoccsta

8 months ago

You guys always do great work but my service tech that was sent this time,Robert Ramirez was outstanding!He went above and beyond and did an amazing job...The guy could not unplug my drain the regular way so he took off the claw and ran it without it to give the roots that were jammed a good push,then put the claw back on and pulled out a GIANT 5 foot log of tree roots...Please give the guy a raise or at least a nice bonus...Guy is super nice and he deserves it!Thanks again!

MacKenzie Burns

8 months ago

Great service! Cleared a blocked drain and installed a pressure reducing valve to our 100+ year old house that never had one. Now I don't have to worry about high pressure bursting pipes!

Emily Hosoya

2 years ago

I was able to book service right away (next morning). Pablo came early and completed the job quickly and professionally. This is my second time using Roto Rooter and both times I have been happy with how I can get someone to help much sooner than other contractors.

Shelly Korenyiboth

2 months ago

Ask for Cole at Roto Rooter… very professional, efficient and friendly. Top notch!

Chris Gilstrap

a year ago

Once the technician (Jacob) arrived it was smooth sailing. Unfortunately I experienced a no call/no show for the initially scheduled service window the night prior, this plus the sticker shock of what I am guessing is probably any plumbers time puts me at 4 stars. Jacob was gracious with his time, explaining the issue as he diagnosed and overall just seemed like a good guy.

Karen Prieto

10 months ago

The technician was very professional and finished in a timely manner. Very focused and knowledgeable. I would recommend this company and this technician to anyone. I'm very happy with my service he provided.

Ken Young

2 years ago

Tyler and his team were so helpful! Our main line was clogged and we had a previous company come out prior to scheduling a service call with Roto-Rooter. Tyler was very thorough, excellent communication, and eventually unclogged the pipe. Thank you!!

Kristina Abernathy

2 years ago

Zack was super nice and got to the house within a half hour of my initial call at 8:30pm. I really appreciated the prompt and effective service and I like the 6 month warranty. It was a little pricey but I feel like I got my money’s worth and I’m willing to pay to have a trusted company help me clean up a drain disaster.

Lucy Deakins

2 years ago

We previously used a different plumbing company that managed to unclog the drain, but told us the problem was in one area of pipe that we then paid to have dug up--turns out that part was totally fine! Fast forward a bit and we have another back up in the same drain. Roto-rooter was terrific. They knew exactly how to find the source of the problem and fix it and they got it right. These guys are totally professional. Definitely worth the money!

Roland Joyner

2 years ago

The company had a person to come out and evaluate what had to be done. They then sent out a plumber to do the job. I was quoted a price of Approximately 400.00 -500.00 to complete the work. the plumber who came out to fix the leaks claim that he kept finding new leaks and even called in what he call a master plumber, which let me think he was not sure of himself on the job, while my bill kept inching up to a higher cost. If you look at the billing you will see how much work was claimed to have been done. My bill was up to: 2,129.84 and claim there were even more leaks and his recommend to re-pipe the whole building which could cost anywhere between 15 to 20 or more thousand dollars. At that point I told him stop, rap it up.I got another company in at that point to evaluate the problem who did not recommend that the whole building be re-piped. They finished the job with no more leaks detected in less than 1 hour, did the same amount of work and only charged 480.00 with positive results.To charge the kind of price Roto-Rooter was charging, the person evaluating the situation and the plumber should have been a lot more knowledgeable on testing and finding water leaks. and your labor prices should be lower.

Allison Cabaniss

a year ago

Bryce was the technician they sent out. He did a phenomenal job quickly. He also had a wide breadth of understanding of local plumbing codes and how to correctly ascertain to source of the problem. Very happy with the results.

Mandy Gordon

3 years ago

Jake H came to help clear out my backed up kitchen sink tonight. He showed up less than an hour after I called to set up the appointment and was very efficient when it came to finding the problem! He had to take apart basically everything under my sink to find where the blockage was, and was very patient the entire time! I’m definitely pleased with the service Jake H provided for my issue (and the friendly advice he gave on how to use a sink properly in the future 😉), and am confident that I won’t have to be calling for more issues in the near future! Awesome job!

Susan Smerdel

3 years ago

I called and had service scheduled for the next day which is very impressive. Mike was amazing. He was extremely professional and pleasant. The faucets in the tub were very difficult to remove yet Mike did so efficiently and replaced both to my complete satisfaction. The kitchen sink was a nightmare. The strainers were extremely difficult to remove. Mike worked more diligently and harder than anyone could expect. He persevered and never lost his friendly demeanor. I couldn't have asked for anyone to work harder to fix the problem. I am extremely impressed with Mike and his work ethic. I will definitely use Roto-Rooter again as I have always been very happy and satisfied with their service.

David Depue

2 years ago

Zachary was great. He was super nice and very helpful. I actually tried to snake the drain myself but couldn't get it unclogged. He obviously had better equipment for the job. Honestly,it was a little expensive but he added in a 75$ discount to help us out which helped out a lot. I would definitely recommend him if you can choose.

Kimberly 87

2 years ago

I am completely blown away at the service, professionalism and kindness I received from the people at Roto-Rooter. I called on a Sunday night and was immediately met with a sympathetic voice and an appointment for the overnight specialist. Unfortunately the job they were on took longer than expected so I was called back and informed and was scheduled for first thing in the morning. Mike and his associate came in and immediately knew what to do. We had a clogged main pipe from root intrusion. They were kind and informative. They broke down the pricing and gave me tips to help in the future. they were in and out within an hour. Mike called base personally to get a cam specialist to my house that day to make sure our pipe was in good shape and wouldn't need attention sooner than later. Nick came in and was very nice. He explained everything he was doing and even sang along with my toddler while he prepped for his job. Once he was done he explained everything and gave me all my options in detail for future plans for my pipe. My house is older so the pipe is a bit compromised. Nick left and I felt so happy and relieved. At no extra cost to me, because I had water spilling out from the bottom of my toilet at the start of all this, Roto-Rooter sent a water damage specialist out to make sure my bathroom was ok and wouldn't grow mold. His name was Brandon. He was also very kind and informative. He checked every inch of flooring, wall and baseboards and explained exactly what to do and get to remedy the problem. While all this was taking place I was also being called between visits so that I knew to expect the specialists. I was expecting the worst but was left feeling informed and happy. In my opinion, the pricing was very fair and I couldn't believe that the water damage specialist was no charge. I will definitely be calling Roto-Rooter in the future and I've been recommending them to my fellow homeowners and small businesses owners friends and family too. A+ from this happy customer for sure. Shopping around is always smart but this kind of service, honesty, professionalism and fairness is not always easy to find. I speak from experience.

Jackie English

a year ago

I had the technician come to figure out what was causing a loud noise in the plumbing in my home. I am a new home owner and was very scared, and the technician did a great job communicating and reassuring me. The cost was very fair and I really appreciated everything!

Joseph Kuznicki

2 years ago

The Roto-Rooter team that showed up to my house this morning consisted of Bob (1178), Brennan (6390), and Damien (5596). All of the gentleman did a fantastic job including their customer service, professionalism, respect of property, and knowledge base. They were able to not only fix, but identify a long-term problem. My main sewer line was disconnected at the city hookup, and they were able to offer a resolution for it within 24 hours. Couldn’t ask for a better team. I will be calling for tech 6390 every time I need something, though I don’t think that will be for a while because they did such a great job the first time.

Tamara Alva

4 months ago

Cole was awesome. He was professional and quick. Thorough.

edward pap 17

a year ago

Keaton was at my home within 30 minutes, he was very quick to assess the problem (a blockage in the main line to the street) he was very informative through out the process of fixing the clog and was very professional. Highly recommend the company, service, and Keaton!

Sterling Hebert

a year ago

Paul was fantastic, he is as very helpful and gave us great tips to mainraining our lines. He even came back the day after initial work because he had an idea for what was needed to fix our issue and it worked!

Andrew Bernstein

a year ago

Kelly did a fantastic job! He got her right on time, same day as initially requested, and made quick work of the fix, explaining to me exactly what the issue was and what needed to be done. Would definitely hire again.

David Graham

2 years ago

I only have one complaint and that is the price. The technician was friendly and knowledgeable about the job. But Roto Rooter’s rate is $399/hr plus parts is absolutely insane seeing as he was here for 2 hours. During that time, he was able to find the bursted facet and replace it. Now I have also have a hole in my ceiling I have to deal with. Total cost was $853.67 to replace an outside hose facet! I would strongly encourage finding another plumber with a much more realistic cost basis.

Alex LeRoy

3 years ago

They were great. Our kitchen sink was backing up into our master shower. I called at 7pm and they were there at 8:30am the next day. Service was great, very friendly and did a great job unclogging the pope and explaining everything to me. Even cleaned and sanitized the shower before he left which I didn’t expect him to do. It was a little pricey, but not outrageous and to have everything done so quickly was a big help. My wife is 9 months pregnant so we need this done ASAP. The plumber spent some time chatting with me about being a father and complimenting our nursery as he walked by. And he stuck very strictly to social distancing guidelines and wore a mask and gloves the whole time!

Ethan Sedman

2 years ago

Jason helped us late at night when our garbage disposal drain ended up getting clogged and it flooded horribly underneath our sink and into our kitchen. We called Roto Rooter and Jason got to our house within 30 minutes. He understood quickly the problem and how to fix it. He was able to utilize the tools needed to remove at least 2 clogs about 30 feet deep into our drain. He was very professional and talked us through the process and answered all our questions well. We basically had a nightmare that was immediately fixed within 1 hour of calling, we were impressed. Thank you so much!!

Crystal Y

a year ago

Adam was very professional and friendly. He explained a lot of what's going on and how to maintain the lines in the house. With all the draining and cleaning he had to do, he kept our house very clean. We were very satisfied with his service.

Lucas Vo

2 years ago

I called the support line and they opened a ticket at 7:30 pm and had someone out the same evening. Mike was a pro at his job and was able to solve my clogged drain pipe. He also educated me on what I could do to prevent the issue from happening again and provided me with a solution to keep my pipes healthy. I’m thankful for reliable service. You get what you pay for.

A H

2 years ago

They are insanely expensive! They came fast (within 24 hours) but I would not use them again. My rental property had a small drip under the sink and I asked if they could just tighten the valve or put some tape over it. (I’m not local otherwise I would have done it.) They insisted to replace the small U shape pipe and quoted $450!!!! I was in shock. Installation took 30 min and the part is $20 at Home Depot. I feel once they know you have to pay the service fee to come out they can request $$$ whatever they want. Don’t use them unless you want to overpay!

Drew Harlan

a year ago

Initial plumber sent out to inspect a leak from my upstairs bathroom was an apprentice or something, assured us it wasn’t the pan under the shower, spent 8 hours tearing up walls and racking up an enormous bill for service only to have to return the next day with a more experienced plumber to tell us it was the pan under the shower which would require a cost pretty similar to just redoing the entire bathroom. Didn’t leave us with a lot of confidence in the assessment so we’re having second and third opinions coming out later this week.

Paula Trujillo

3 months ago

Robert, Pablo and Team, are always friendly and professional. We can count on them to get the job done.

Joshua Fawcett

2 years ago

The tech was great! Kaycee we very informative, straightforward and honest. I would work with him again.My lower rating is for the wait time. I called to have someone come out on Friday, but they were unable to get to me which was fine, so I scheduled to have them come out on Saturday from 10-2, but by the time 6pm rolled around it no one showed up and by the time I did get a call, it was way too late to start any work, so I had to schedule for Monday instead. Keep in mind my garage was STILL leaking. I was given $75 off, but i'm very disappointed I had to miss two days of work for a tech that never came, which I would have made more money at as opposed to just $75.

Kassie Dunning

a year ago

ZERO STARS! DO NOT USE THIS COMPANY! I am a property manager and have used Roto-Rooter on and off throughout the many years I have been in business. To say they have gone down hill is an understatement. $500 charges for work never done. I have spent 2 months trying to get in touch with someone and have gotten nothing but the run-around. Seems no manager or supervisor is ever available, and their call center? They'll just hang up on you or transfer you to another agent who has the same inability to help that they do. if you use them. be prepared to have to dispute charges with your credit card company. Do yourself a favor and find a company that actually backs up their work and treats their clients with some respect. USE AT YOUR OWN RISK.

Laurie Russell

2 years ago

The technician Keith was great. Very nice and got the job done. He also apologized for the dispatch center as they were terrible. I talked with a lady about the issue, someone called couple hours later and was going to have tech text me then 5 hour later she calls and acts like we didnt have the precious conversation. So.... technician are great 5 stars, dispatch terrible 1 star and that's why I gave 3 stars

John Buckles

2 years ago

Listen the guys were great and professional and experienced, but Roto Rooter’s rate is $399/hr plus parts which is absolutely ludicrous. They also were unable to track down the leak, because it was not leaking when they arrived. Not their fault, and again the guys were great, but the cost is insane and I ended up paying $400 for a hole in my basement ceiling with no real work done. I would strongly encourage finding another plumber with a much more realistic cost basis.

David Mankin

a year ago

Was the only plumber service available to come out on Thanksgiving so we could have the water on for our guests. Very happy to meet Pablo and he gave us excellent service. So thankful he happened to have the part we needed! And he gave me all the advice for avoiding problems in the future.

Des Harris

2 years ago

Our floor drain that connects to our kitchen sink, as well as our Washing machine was severely clogged. I called and explained we were not able to use our sink, nor our washing machine for literally like 2 months now. Money has been tight due to covid, and health problems non covid related. We had to wait until I received my taxes back to be able to get this fixed. I have been spending 50$ a week just to go do laundry at a laundromat. We could not use the kitchen sink, so we have been having to eat take out, which is very costly. When I called they told me they could have a plumber here within a couple of hours. It was actually a lot less than that. The Plumber came, his name was Michael. And he did a really awesome job. He even cleaned up the mess from all of the sludge from our drain and pipes that were clogged. And I had asked what I can purchase to use in my drain and my pipes, to keep them cleared. He said he would sell me the Enzyme treatment, and take less for his services so I can afford to buy it. I thought that was really amazing and so kind for him to do that for us. It is so much appreciated by my Family and I. I would give this company 10 stars if I could! I highly recommend them to anybody who has a Plumbing issue going on.

Linda Myers

2 years ago

My person Brendan was very personable and was very good.He keep me updated at progress of repairs and answered any questions I had.There was a slight problem which he came by the next day and fixed in 15 minutes. Of course very polite at this time as well.I would use him again due to his.professionalism and knowledge.

Terri Wood

2 years ago

Wyatt was actually 30 minutes earlier than the appointment window- which was acceptable. Better early than late! He was thorough, honest, experienced, quick & personable. I will definitely ask for him for my next plumbing call. He also pointed out an issue with the drain pipe from the kitchen that our inspector missed before we bought the house in December 2019. It will be an expensive fix (over $500) for us but Wyatt said it's not urgent, but needs to be done soon to avoid (further) damage.

Cin Rose

a year ago

Kelly. M was on time solved issue correct the 1st time. Great customer service, Ask if there was anything else that might be issue. (1st time ever had that question ask by a service person) . I would high recommend
this company. Keep appointment time, was able to fit me in.

Chris Arias

a year ago

Michael did a great job. I thought the price was unreasonable for the 1hour job - Michael did a good job explaining the costs - however the cost was not reasonable at over $400 for an hour of work. I was in extremis and paid it but in the future will find a less expensive service. Michael btw did a great job.

Dave Ball

9 months ago

Very Happy! No serious problems. Keith was able to open the line up! He was very courteous and professional. Thank you for the quick response..

Jason Evans

6 months ago

Toilet was blocked Saturday evening and you guys came out around 9:30 on a Sunday! Quick, professional, and knowledgeable!

Beth Suess

2 years ago

Mike and Shane arrived promptly and were courteous and professional. Detailed explanation of what they would be doing and how I needed to
followup. I appreciated their input and desire to be helpful. While professional they were also friendly and provided great service.

Joshua Hosler

a year ago

Brandon came to clear our sewer line within 2 hrs of the call. He had the clog cleared up in 20 min. He was professional and friendly. Highly recommend Roto Rooter!

Guillermo Haddock

a year ago

You guys forgot to take/subtract my $150 coupon from total bill.Update: Your technician called me and told me that I never mentioned the coupon. My family was offended becuase they all heard me when I mentioned the coupon within the very first 15 seconds after he entered my house. Bottom line, roto rooter needs the $150 more than I, and that is why this review is to stay here and I am changing it from four to three stars. Calling your customers liars should not be within your business model.

David Shrimplin

2 years ago

Thomas, or Tom as we called him, was very professional, very polite and courteous, reassuring and informative. He made us feel safe, secure, and confident right from the beginning that we had the right man on the job. He took time to explain and answer questions. His estimated timetable was accurate. Because of Tom, we will call Roto-Rooter for any future needs.

Bret Stanfield

a year ago

Discovered a backed up drain Saturday afternoon and by Saturday evening the problem was fixed. Techs arrived promptly, were respectful, and completed the job in a timely manner. 10/10 would recommend

Amanda Forristal

a year ago

Fantastic service. Responsive company. Keaton worked hard to make sure he found the best solitaire for us and cleaned up when he was done. Very polite.

Jennifer

2 years ago

This Roto Rooter came to my rental home the day after I called them. They sent me pictures of the work with clear details for me to view what they had performed. The technician was friendly, efficient, and very helpful with my property manager. I am very impressed with a business that answers a call so quickly, remedies the cause for the call, and sends me immediate feedback and pictures for me to view. Great company!

Heather Mitchell

5 months ago

Would not give estimate before, charged an excessive amount to snake 2 drains. I will never use them again.

Corey

3 years ago

Jake H was amazing, very professional and knowledgeable. His people skills are impeccable.I met Jake outside my house and I was already thinking the worst. I told him what was going on with my plumbing system and his demeanor and calmness,just gave me the confidence that he had this issue under control. Jake got the work done and made sure my plumbing issue was resolved, before he left. He went above and beyond to make sure that I was a satisfied customer. Jake is an asset to this company and I highly recommend his services. Thanks Jake, for saving the day!

Darlene Kane

a year ago

Very timely response-- requested next-day service (which fell on a Sunday). The team arrived first-thing on Sunday morning as requested, and resolved the problem very quickly. Would definitely use their services again! They even gave me a recommended product for free to ensure a trouble-free future.

Joel Camins

3 years ago

They were good for a last minute fix, but they were about twice the cost of the next most expensive and ten times the price of one company that could have made it the following day! They refuse to give even an estimate range over the phone, and they act like that somehow proves their integrity. In reality, it felt like they know that you will be more willing to let them rob you blind if they are already in the door. Well, since it's a rental property, it worked. The renter was worried about waiting a day to save $350, so they got their nearly $400 to clean out a clogged main line right then.The good part is that the man doing the work was prompt and polite. They sent someone out a couple days later to scope the line as part of a warranty coverage. I'm not sure what the warranty was, and I expected a sales pitch after the scope, but at least I got a scope out of it. I did get a major sales pitch for a $7,000 repair job to remove some roots. Needless to say, I won't be using Roto-Rooter for that or anything else in the future. They did a good, but very expensive job on a very simple fix. I'll stick to local small businesses rather than overpriced chains from now on.

Kristi Hassler

a year ago

This morning, our sewer line backed up and flooded our downstairs laundry room area. Roto-Rooter responded quickly and fixed the problem by removing roots from the line. The technicians were professional and polite, and I really appreciated the discount. Thank you!

Lauren Smith

4 years ago

Kyle was very friendly, professional, and made sure we understood what our problem was and how the system within the house works. He arrived within two hours of me placing the call on a Sunday, which was very convenient! The price seemed steep, but I think that's just how these things go sometimes. I recommend asking if they have any coupons after they quote you!

Lisa R

2 years ago

We had a Saturday emergency, drain under sink backed up and water was everywhere. Roto rooter showed up fast on a Saturday. Very professional and clean entering home. Repaired the leak and gave us solid advice on repairs. Excellent pricing, fair fast and amazing service. Highly recommend!!

Laney Garcia

2 years ago

Amazing and professional service. CDC guidelines adhered to every moment. Our kitchen sink would not drain and we reached out online for an appointment. They sent Adam as our service personnel the very next morning (requested appt online around 9pm). He was extremely informative, discussed and explained everything and price, before getting started. Cleaned up after he was done and offered information on what to watch for as the house gets older so we have a heads up on prevention of future issues. Would highly recommend.

Allison Hefner

a year ago

Jake and Isaac with RR, were professional, on-time, knowledgeable, thorough and compassionate, and came out late to snake my drain - going above and beyond with the clean-up! They were great!

Linda Olson

3 years ago

Jorge Ortiz & Ian Bergener were extremely professional and efficient when replacing my disposal and clearing a clogged drain as well as checking my dishwasher. I appreciated their honesty and integrity. I had a broken leg thus had to provide them with directions to main water shut off etc and they were left to complete the work without any assistance from me or directions only gave them what was happening and they worked on their own. Thank you was wonderful work and being able to trust them was huge.

Emily Duncan

5 years ago

Roto Rooter came out and quickly resolved my issue. When I called the call center, I was able to get an immediate appointment the next day. Other companies pushed me 3-4 days out. The Regional Manager came out first (early!) followed by a very knowledgeable tech. He was able to get the problem resolved well within the hour he predicted. The price was a little higher than I'd hoped, but good service is always worth it. Hopefully I won't have to use them again- but if the need should arise, they'll be the first phone call.

Justin Shockley

a year ago

Angel was absolutely the best! This was by far my best experience I have ever had in for a plumbing issue. I 100% recommend RotoRooter and especially Angel. He was professional and left my property cleaner than it was when he started.

Rosie Knudsen

3 years ago

Caleb came to our house today and was extremely friendly! He even gave me some tips.Yesterday we did wait 6 hours only to have our appointment rescheduled for the next day, other than that service was good. Caleb’s def turned the negative into a POSITIVE.

Cianyi Lin

a year ago

I needed someone to work on my toilet last minute on Sunday. I called them and they immediately scheduled me a same day appointment. The technician came in 2-3 hours and the problem was solved very fast. I will definitely use them again!

Kevin Whetstone

a year ago

We are in the middle of a house renovation and our main line got clogged somehow. Mike arrived and got us taken care of quickly and efficiently. Very professional. Very knowledgeable. Thanks, Mike!

Sheryl Jones

3 years ago

Kevin Salmon responded to our sewer back up emergency. He came in a timely manner, within the 3 hour window they gave. I was called when he was 15 minutes out which was also very helpful. Kevin had the expertise to address our problem right away, and was able to clean out the main sewer line from the basement to the street. Kevin was very polite and friendly, yet professional. He also was very careful about not tracking anything into our house, and moving the heavy machine carefully through the house and down the stairs! He explained the service before he started and made sure that was what we wanted. I would definitely recommend Kevin Salmon as the most considerate technician I've used and recommend RotoRooter for prompt service and equipment to get the job done.

Ryan Utsler

a year ago

I was having concerns about my hot water heater and had scheduled an appointment for the next day and Kacee came out and was professional and was very knowledgeable and knew what I was describing and fixed the issue and would diffently call Roto-Rooter again for any Hot Water issues I have in the future.

zlatarhx

11 months ago

Roto-Rooter saves the day, again. These guys do the job right, the first time, every time. Quick response and turn around time. They should be your first call for plumbing issues.

Brian Holmgren

2 years ago

$425 quote to snake the main sewer line. After showing up 5hrs late. The clean outs are outside. Absolutely ridiculous. Takes 20-30 minutes. Guy then came down to $225. Wow you should have started there but would still have said hard no. You can rent the same machine from Home Depot for $45 for 4 hrs. It’s so easy, anyone can do it. Only reason I called them was because I was out of town and couldn’t do it myself. If your paying this price you are high and being taken advantage of. Shop around. Plenty of companies will do it for $100.

Melissa Armstrong

2 years ago

Pablo, my tech, was amazing and efficient. Came on time, identified the issue right away, and fixed it in no time. However, I won't be calling the company again. Pricing was outrageous at $400 for labor that took less than an hour and $200+ for a garbage disposal I could have gotten for way less. It's a ripoff and I only paid because he was already here and I needed this to be done and over with.

Samantha Schreiner

2 years ago

The team from Roto-Rooter has been fantastic. They were on time, extremely professional and safe, and knew exactly want needed to be done. They worked as a team to fix the issue and then take care of the damage. I know my family and I will literally be breathing easier tonight thanks to Roto-Rooter! I would highly recommend them.

May Rivers

7 years ago

I had a wonderful experience with Roto Rooter. I found my basement drain backed up from a plugged sewage line early in the morning and set up an appointment on their site. I got a call within 20 minutes, and the plumber arrived at the beginning of the scheduled time, finished his work BEFORE the predicted time and offered us some helpful suggestions. He was extremely cordial and very pleasant to deal with. I seriously can't think of a single complaint I could make about the entirety of the process.

morgan hayes

6 years ago

My entire experience with Roto-Rooter was positive. I appreciated that they had a website where I could schedule an appointment that best fit my schedule. I received a notification the same night and a confirmation call early the next morning to confirm my appointment. Fantastic experience. My service technician was Colin H. Colin was great! He took the time to explain to me why I had the situation that I did, my options for fixing it, including not using his services, and the advantages and disadvantages to each option.Although I was not prepared for the price that I was quoted, I understood that the work that was done was going to be far superior to what was done before. Colin was efficient at his work, double checking each thing before moving on to the next step. His work looked amazing! 100X better than how the how came standard as I learned they used cheap parts that cluttered the space under the sink.Would I recommend Colin H. to anyone else? Absolutely. Colin's work saved me a lot of time and frustration. Price is what you pay, but value is what you get. This repair was well worth the price paid.Great Job Colin!!

Alessandro Ceserani

4 years ago

Mike K (tech# 2027) came out to take care of a sewer line smell we were getting and he knew what to do right away — regardless, he was thorough and made sure there would be no further problems. He was extremely nice and friendly and gave me the impression of being extremely trustworthy and honest. He also gave me great information with regard to doing a check for any potential backup to preempt a future disaster. This was my second time calling Roto-rooter and if I get techs like Mike and Paul when I call in the future, I'll always be their customer.

Andi Lucas

5 years ago

I was very impressed with the speed of service (arriving within an hour or so of calling to deal with a badly blocked tub drain) and the technician Robert was very professional, efficient and friendly. The only reason this review isn't 5-stars is because I don't love the pricing model Roto-Rooter use. I personally prefer to be given a ballpark price in advance of a visit, and don't think it's ideal to only be given the cost once the staff are on-site (the price for the work was significantly higher than a couple of other local outfits too). That aspect aside, Robert did a great job, and went above and beyond to assist me with my concerns over the costs. Knowing I'm dealing with an established business who are licensed and bonded, and who will come back if I have any issues over the next 6 months took the sting out of the bill a bit too.

Annie Vincunas

3 years ago

Rotorooter was awesome! They contacted me 2 times to let me know status of when they were coming. I found that incredibly respectful. Kevin S showed up and was extremely courteous. He assessed the problem and resolved it quickly and cleanly! Will use them again and recommend.

Brenda Love

2 years ago

Bobby unclogged my laundry room drain in a very efficient manner and with a good-natured but professional attitude. I am truly grateful for his skills and knowledge. Thank you for sending him today! I can use my washer with confidence finally. He is a very fine asset to your company.

Amit Singh

3 years ago

Robert Sprague and Connor Gill are true professionals in what they do. You can tell they take pride in their work in the quality of their work.They took the time to explain and answer questions, they arrived on time, didn’t make a mess, and left the place spotless. The end result was better than I had expected.The estimate they provided was accurate, and though I could have saved some $ with another company, I seriously doubt if I could have gotten the same level of service. They guarantee their work with warranty,I highly recommend both Robert and Connor.Amit

David Wilson

3 years ago

I had a toilet issue and called later afternoon on a Tuesday. Roto-Rooter sent a Tech out (Brandon F.) and he did an amazing job. He gave me a call 30 min prior which allowed me to get other things done and still meet up with him. When he arrived he gave me an honest diagnosis and how to go forward. When he started the work he noticed he needed another part and went all over town until he found the part for my toilet. He stayed until the job was done and ensured there was no leaks and everything was good to go. This is my first time using Roto-Rooter and I will for sure use them again for all my plumbing needs.

Jasmyne Garrett

2 years ago

Xander came today with concerns regarding a clogged toilet. He was fast, informative and offered me a great price. It goes to show a business that hires and sends people that want to deliver quality & efficient service. I will use them for all of my plumbing needs!Thank you Roto-Rooter!

Dan VanDerWerff

2 years ago

Called for a simple snake of the sewer line. Told them over the phone exactly where the clean out was and that it was easily accessible. They couldn't give me a price over the phone for the exact service I was requesting. Then the dispatcher called me for more information. I made the same request and got the same response. We won't know until we get there. I told him I wasn't going to pay $400-$500 for a simple snake so don't show up and tell me all it needs is a snake and it will be $500. He told me if it was a simple snake it wouldn't be $400-$500. Then the guy showed up an hour after the expected arrival window and said just need a simple snake and that will be $400. I could have rented a snake and got their sooner for $50. Classic bait and switch. And a company taking advantage of a situation.

Nick Lightner

6 years ago

Kyle did a fantastic job with getting us back up and running. The whole experience was very professional with multiple calls to keep me updated on timing and availability. Kyle's professionalism was what really made me a happy customer in the end. The ability to get a service tech out to the house at 7 pm and be back to 100% by 9 pm was worth every extra dollar.

Caroline Woeber

5 years ago

5 Stars for Caleb (#5403) and his apprentice Josh - Caleb and Josh were highly professional, patient, and thorough. They called ahead, arrived when they said they would, assessed the issue, provided a quote, did the repairs, put things back/lightly cleaned after themselves. Caleb was thorough in explaining the issue, providing suggestions, and tips/tricks for good plumbing care. They were both respectful and kind to us and our home. Thank you!3 Stars for Scheduling - We called Roto-Rooter on Wednesday, after another company failed to show. Our appointment was scheduled for Thursday night and we were instructed to be a squeaky wheel in order to have someone show. Hour into the appointment window, we get a call saying they are over-scheduled and rescheduled for the next night (Friday). Prior to the appointment window, we get a call that again they were over-scheduled and needed to reschedule for the following morning (Saturday). Saturday morning, we get a call 30 minutes prior to our appointment window confirming they were on their way. We did not need to call ahead to ensure someone would arrive as they were scheduled.

Steve Allen

4 years ago

Great all the way around. We noticed our backup early Saturday morning and made a call around 645. Got an immediate pickup by a cheerful employee (I forget her name, apologies). Who let us know that a tech was available from 8-10. Around 9:20 we received a call to let us know that our tech was still working on a job and that we were next. Immediately received a call and text letting us know that our tech was on his way. Our tech, Juan, was very polite and professional, gave us a quick assessment and estimate. and immediately got to work. He was quick polite and efficient. And tidy. The bathroom looked as if he had never been there. Thank you guys!

Allison McGee

2 years ago

Super disappointed in Roto-Rooter. I called them on Monday and wasn't able to get scheduled until Tuesday midday. They were so late on Tuesday (arriving at 8:30 pm) that we decided to reschedule. When they finally showed up (hours late on Thursday), they were not able to do the work for a reasonable price.Quoted me $679 for a job someone else did for $150 a few years ago.Furthermore, every time I called their dispatch center I was told that they, had been trying to get a hold of me, but I had no missed calls or texts from them.Edit: Looks like they had attempted to call me, but for some reason my phone thought these calls were spam and I never saw them come through.

shawn toomer

6 years ago

By far this is the best experience I've had with any company, period. Colin was absolutely outstanding and not only did he fix our problem with our sump pump but he was educational and informative about it. A lot of company's employees usually just get in, get out, and job is done. But this company's fantastic technician walk me through everything and thoroughly explained what was going on, how they could fix it, how to prevent it from happening again, how we can maintain it, and what to look for if problems start arising again. He was also extremely friendly! We be using this company again for years to come and will recommend them to any of our friends. Thank you!

Dustin Uhrich

11 months ago

Mark was awesome helping me with my kitchen sink that wouldn't drain. He checked several things that could be a factor in the clog and giving me pointers to keep in mind. Quick and helpful.

Ellen Mcmillan

5 years ago

We had a major basement bathroom problem and Mike K 2027 was our service tech and I must say that the service was above and beyond what he needed to do. He was so pleasant and helpful. He had so many patience with me that I was so grateful for. I think Roto-Rooter is fantastic and highly recommend them. And Mike K 2027 thank you again for all you did for me today! You are the best!!!

Kenneth Cobb

2 years ago

All the workers were great! From Daniel Wyatt who identified the problem with our massive water leak to Tim who drew up our contract. Lead tech Liam showed patience with checking all areas for potential water damage. Him and his team Michael and Nick were on the job every day and really worked their hearts out. Thank you Rotor Rooter.

Briana Schlesinger

2 years ago

Roto-Rooter recently cleaned the sewer line at the home I am hoping to buy so that we could do a second sewer scope and assess any needed repairs. They were very helpful and talked me through the whole process very patiently. (Minus one star because it was a lot more expensive than I anticipated, but service was great).

Eric Galpin

7 years ago

Called Roto-Rooter after encountering a sewer back up issue this morning. A technician was on site within 3 hours. Allen Anderson was our service technician, extremely professional, knowledgeable, and did a great job.As a 1st time home owner and new to plumbing issues I did not know what to expect, and was pleasantly surprised. Allen provided top-notch service, and we are fully up and running again.

Lee Lazar Junk

a year ago

Kelly was professional. He arrived on time, explained the process in advance, and also explained what was going on while he was cabling our line. Another company had just left saying that by they couldn't get through the clog with their two inch bit which could get stick and would need to have a supervisor to come take photos of the line, yada yada. Kelly used three different bits and stuck with it for over two hours, then came in and unclogged the bathroom sink. He ran water and checked the clean outs to see that it was no longer backing up. I am completely satisfied.

Ben Sender

a year ago

Angel Odinsson was beyond fantastic! He came to look at a smell omitting from my basement bathroom. Found the source and plugged it. He was honest, professional and went above and beyond anything I expected. I have always been a bit leary of using large companies but he completely changed my opinion of Roto Rooter. He needs to get a raise! He represents Roto Rooter the way it should be and a great experience. It made my Holiday and I will definitely use them for my needs in the future.

Heather Hill

2 years ago

They were available to come out immediately. Our technician Ross was very polite and professional. He unclogged our drain and we’re very happy - will use Roto Rooter again if we need to.

Mark Steinke

2 years ago

Byron and Tyler were very professional and they quickly found the problem with our main sewer line. Excellent and friendly communication and they went above and beyond to get our lines unclogged. They were very knowledgeable with the complex systems in our mid-century home.

Hannah McGrew

a year ago

Garrett and Tiger came out right away to help! Garrett was great and explained everything he was doing. He showed me what the problem was and told me how he would fix it. I am so grateful for their expert help!

Matt Hessler

a year ago

Professional but on the expensive side they were the first to come out, did a professional job and cleaned up well. I would bet we could have had it done for 1/2 as much but the 6 month warranty makes you feel better about the money spent

Mary Beth Mabis

6 years ago

We had an excellent experience with Roto-Rooter. Kyle provided excellent customer service and was extremely knowledgeable about the services he provided. Our washing machine and sink overflowed, and Kyle was able to fix the problem while explaining what he was doing. He communicated thoroughly and was sure to tell us what he was going to do prior to acting on any services. This was much appreciated to avoid any extra or hidden costs! He fixed the problem with our plumbing, and we are back to using our sink and doing laundry without any issues. Thank you for the wonderful experience! We will definitely be contacting Roto-Rooter down the road with any future plumbing issues!

Lisa Davis

2 years ago

Our water main backed up again and I was upset. Jermaine came out to the house and fixed it for us. He was polite, friendly, professional and very helpful explaining what he was doing and acting as intermediary between me and the company. I really appreciate all you did to help us today Jermaine, thank you!

Nelson Reps

a year ago

Scheduled an appointment because water heater piolet light wasn't lighting, technician came out made some adjustments and gave me all the information and options for moving forward. Quick, easy, and professional.

Malcolm Malone

3 years ago

My whole experience with Roto-Rooter was phenomenal. I needed quick service for a clogged drain in my basement which was backing up with water. Chris came out within a few hours, quickly identified the problem, and had it fixed within an hour. I would highly recommend this service to anyone needing quick, professional service. Thank you!

Greg Schafer

a year ago

I had a deep clog in my toilet + shower drain pipe. The technician (Kelly) was quick to diagnose the problem and explained clearly what he was checking and what he was going to do to fix the problem. He was professional and courteous and thorough in making sure the problem was solved, despite the late hour.

Amanda Bonfitto

a year ago

Our main drain was clogged and they came out at the beginning of a snowstorm, in less than an hour after I called. They had everything back in working order within 90 minutes, and were very professional. This is the third time we have used them and we will keep calling them for any emergency issues.

Karen Edwards

4 years ago

Kyle from Roto Rooter showed up with in 1 hour of my call. He was prepared to fix the problem (main drain clogged) right away. He quoted the price (higher than I wanted but needed it fixed right away) and once I approved got right to work. He finished in about 30 minutes and reminded me that his work is covered for 6 months. Very happy to have had our issue fixed so quickly.

Alex Edingfield

2 years ago

I scheduled my appointment from 2-4 PM and they texted me at 12:52 to tell me my technician was on my way to my house.The snake cost 430 dollars which was higher than I expected but I’m not expert.Brennan was awesome and helpful, very professional I would happily give him 5/5

Katie Parker

5 years ago

Called the guys in Colorado Springs on Thursday for an appointment on Friday. They communicated (Andre in the office) very well to let me know when a technician was on the way. When Jason the Tech arrived, he was very nice, professional, and asked me what I was having issues with. Jason was quick, offered a discount, and explained future preventative practices. I appreciate the help very much! I rated 4 out of 5 just because $300 is a lot of money, but the service was exceptional.

Judson Babcock

2 years ago

I went down into my basement at 7:30AM to find sewage pouring in through my shower and utility room drains. I called roto-rooter and they had a customer service rep (Tim) at my house in under an hour to assess the situation. Tim called the city utility service for me and they responded to find and clear the clog in the main sewer line off my property. Roto-rooter had 3 additional people at my house before the end of the day to start the cleanup and mitigation. Over the next week, I had 3-5 roto-rooter people at my house every day working on the cleanup. They pursued and eliminated every speck of sewage and wastewater in my basement during that time, even re-attacking areas that needed double cleaning. Liam, the cleanup supervisor, held very high standards for his team's work and really went above and beyond to make sure every nook and cranny was clean. He also took the time to discuss and explain each one of my questions to my satisfaction, despite the fact that he was very busy handling my job and other jobs at the same time. If I have another wastewater intrusion, there's no doubt that I would call roto-rooter and ask for Tim and Liam to handle my cleanup, along with Casey, Steve, and Nick. They were all professional, knowledgeable, and easy to work with. Most of all, you can tell that they really care about the quality of their work.

Al Gawthrop III

3 years ago

These guys were great. The day after Christmas things backed up. Quick call at 5:45 p.m. and Brendan Ike was here by 7:00 p.m. Brendan was super courteous, thoughtful about our home, and eager to get us back and running, which he did after a rooter. Discovered some roots and they are going to come back to video to see what might be up. All in all, Brendan made the experience so painless and I cannot reiterate how thoughtful he was considering all the equipment he had to bring in.

Mary Ann Cunningham

3 years ago

We have lived at this house for 40 years and this was the first time I called Roto-Rooter, and I am so glad I did. We were VERY pleased with their work. They worked harder that I have ever known any worker to work, were very friendly and explained what they were doing clearly. I have kept the address and will most certainly call you if we need help again. Thank you.--Sister Mary Ann Cunningham

Lisa Moore

3 years ago

I was very pleased with the service I received from Connor (tech #0745)! We had a clogged toilet and Connor did a great job of explaining what might be happening, the cost, etc. He also gave us some tips for making sure the problem doesn't happen again. He fixed the issue quickly and left the area clean and tidy. Connor couldn't have been more professional!

T Mung

3 years ago

I had sewer back up issues. RotoRooter respond quickly and efficiently. Adam and Chris were professional and friendly. Kelly also came in case i had any clean up concerns. And David at their office provided back up for some challenges that came up with my old sewer system. I felt like the job was done correctly thanks to the great TECH Adam and camera man Chris.

Cassie Taylor

3 years ago

We booked our appointment online. We got email notification of confirmation. We called the morning of the appointment to confirm. Lady confirmed we were scheduled. I waited all day and finally called at 5pm. I was transferred to the dispatcher who was rude and told me I would not see anyone today as I was scheduled for the next day. We were closing on a home in a few days and it was important to get the repair taken care of. I drove 3 hours back to this home to wait for this appointment. The Roto rooter came the next day two hours after they said they would arrive then said he couldn't help. I ended up calling mountain sewer and drain and got great service same day and repair taken care of.

Michelle Kessner

3 years ago

Our experience exceeded our expectations. The techs were very friendly and very courteous. The pricing was very fair. The job and explanation of what they were doing and needed to do was very thorough. We will continue to do business with this company. If you’re in Colorado Springs request tom. He was fantastic.

Melissa Hertneky

a year ago

Daniel was super kind and very helpful! He was early and did a quick and amazing job. We was a total pleasure. We will use their services forever in the future.

Chris Kenney

2 years ago

We had a backed up kitchen drain line including leak and within one hour on a Sunday morning Tyler Mackintosh was here to help us out. He was extremely courteous, efficient and very personable. We would highly recommend Tyler and roto rooter.

Kristen Hoyt

4 years ago

Celina and Scott with Roto-Rooter saved the day! Not only were they professional, kind, knowledgeable and prompt; they were able to get our one bathroom for a household of five back in fabulous working condition in less than 24 hours! Assessment was quick and accurate, easy to schedule, answered all questions and worked hard with a smile in the dead of winter! They will be our first call should we ever need help again! I would highly recommend them!

Cynthia Tompkins

a year ago

I've hired this company before and was relieved to be able to get the same wonderful serviceman this time when my sewer backed up again from tree roots. Every time they've been professional, and done good work. I'm thankful.

Candice Hudson

3 years ago

Scheduling maintenance service was easy and the technician #6146 Brendan Ike arrived on time during the scheduled time frame, he did good work and he was professional. Price was expensive, but we paid it because we already experienced problems with a different company earlier today and we needed to have our maintenance work completed in a timely manner.

Grant Reuter

7 years ago

Allen came on a Saturday to fix our backed up sewer drain. He did a great job was very professional and didn't try to push any extra's on us. We were very happy with the timely service as we scheduled it Friday night using their online service. Would recommend again 100%.

Tom Boyle

a year ago

Zac was awesome! He diagnosed the problem right away and did what was necessary to break up the clogged drain. He did his work without leaving a trace. I would definitely recommend Roto-Rooter and Zac.

Mike

4 years ago

I am very pleased with the service that Service Tech #3786 performed at our house. He was quick and very knowledgeable. He was very professional, friendly and fun to talk to while he worked. If I ever have a plumbing need again, I will definitely call Roto-Rooter first. To set up the appointment, I called later the previous evening (they have a 24-hour hotline) to get the service call scheduled for the next morning. Definitely give them a call first!

Mindy McGreevy

3 years ago

We had an awesome experience with Roto-Rooter! Our issue arose Friday evening and they were able to come first thing the next day. Our first tech Jake, ran into some snags Pun intended :). He then reached out to a co-worker, Chris Vogt #0962, who was pleasant, professional thorough and quick. He came and was finished in no more than 2 hours from start to Chris did a very neat and clean job. He also offered information on how to prevent future issues and gave us recommendations of what to do for immediate fixes. I recommend Roto-Rooter 100% for their fast, friendly convenient service!

Charity

3 years ago

My experience with Roto-Rooter was and has always been great. The technician that came out is named John Greenleaf, who is friendly, on time and professional. He fixed my garbage disposal right away and took the time to check a leak I had coming from my light fixture. Hopefully there will not be any home repairs needed anytime soon, but if so, I will definitely be utilizing this company. Highly recommended.

Renee' Wright

6 years ago

Darrell came to my home today to replace my leaking water heater. He was pleasantly early and did an amazing job. Very impressed with the outstanding service. He was courteous, polite and very professional. His workmanship is outstanding and was extremely patient with my questions and concerns. I will definitely call again for any plumbing need. You now have a long term customer. Thank you for such a trustworthy experience.

Scott Farley

4 years ago

Very impressed with the service received from 2 service specialist that came to our home. Caleb arrived on a Sunday evening taking his time to clear a blocked sewer line. Caleb explained and gave a lot of helpful information. Caleb set for Monday a service specialist to arrive to scope the sewer line. Robert arrived Monday and did an outstanding job & also gave great advice/information. We will call Roto Rooter again especially if these 2 were to show up again.

Deborah Walden

a year ago

I needed a complete refit of all my pipes, connections, water lines… well everything! House was built in 1952 and had all original plumbing. Plumbers were in and out in a efficient matter, and did a fantastic job. I never call anyone else.

Chris

4 years ago

Andy 2294 was helpful and courteous. Took care of the problem by running the snake down the main drain and the secondary. Took a while but got the clog cleared. I was told they would come out to do a camera inspection on a later date and I received a call to set it up. I told them I would have to make it for Saturday and they said that was fine and setup the appointment for a camera inspection. No one showed up on Saturday so I called in. They ended up hanging up on me during a transfer. On Monday someone called me that they were coming out for the camera appointment. I was at work and could not make it to meet them. They said someone would get back to me and hung up. No one ever got back to me for the camera inspection. So other than Andy being a great guy that got the problem resolved the rest of it sucked and I never got my camera inspection. It was also fairly pricey overall.

Alison Heller

4 years ago

Giving 2 stars because working with the dispatch people in the call center was a nightmare, but Zack, my technician, was great. I booked an appointment online which was super easy. I was honestly surprised they had availability when I wanted it. The day of my appointment, dispatch called me and said they were running a little behind. My appointment was supposed to be between 8-10 am. 12:30 rolls around and I still don’t have a technician at my house. I called and moved the service to the following day. Same issues happens despite reassurances from the dispatcher that someone would be at by house first thing in the morning. Sadly this was worse than Comcast and the price was very high, but after trying to get a plumber to my house for two days, I didn’t want to start all over with another company so I paid $300 to have my kitchen sink’s drain cleaned. Ouch. Luckily, when the technician actually did arrive, he was great! Honest and made sure our issue was resolved. Zack is a true asset to the company and is the only reason this review is not a 0 star.

Sarah Merrill

5 years ago

The service was great, well informed and took care of our cabling and interior line replacement with great care. Only issue was a delay in getting to our house. Our service window was 7-11pm on a Saturday and the technicians arrived Sunday morning. But we were still very happy with how everything turned out.

Denise Van Soelen

3 years ago

After I had placed several calls to other companies to have my sink clog fixed, I was told their was a 2-3 day wait. I called Rotorooter and Andrew came the same day within the hour my call was placed. He was prompt, kind, courteous and fixed my clog without any problems. Thank you!

Lois Anderson

3 years ago

Thankful for the great professional crew that gave my plumbing new life. Supervisor John Euell kept me informed and answered all my questions throughout the four day job. Excavating crew lead Marc Cheney was exceptional with all he did, including taking care not to damage my Blue Spruce tree. Chris Vogt, Mark Moseley, and the plumbers who worked inside and out were efficient and always courteous. A total of 9 different men and women contributed to making my project a success! Thanks to all!

AML CREDIT

5 years ago

I was not looking forward to a plumbing experience. But, I was pleasantly surprised when Robert came to just give me an (free) estimate for the job. It was very reasonable. He also explained what I would possible be needing in the near future. He completed the job very quickly! Thank you for making my plumbing experience a painless one!

Don McCullen

a year ago

Well Kenton worked really hard to get the job done, in spite of me not knowing about the pipe upgrades that were done when my father was still alive, but I know better and Kenton when above and beyond the call. Roto Rooter is still the best of the best.

Jason Liebgott

9 months ago

Needed a plumber fast, the downstairs shower was filled with sewage!! They respond fast and very professionally. Price is high, but work comes with a a warranty… huge relief.

Jonathan Ellerby

2 years ago

First of all we were struggling with getting any plumber to respond to our Emergency and Roto-Rooter had someone out to our place in 40 minutes. The technician named Kelly, I think his number is 333, was so easy to deal with, hard-working and got everything done efficiently, effectively and in a thoughtful and considerate way. Awesome

David Laszewski

2 years ago

My sump pump in the basement busted and was pumping water 2 feet into the air. This home was a recent purchase and not familiar with how to fix. Mark Snyder was out 1 hr after I called and was able to fix the issue within minutes. He also took the time to explain components and gave advice to prevent from happening again. Very appreciative of his time and knowledge. Absolutely recommend.

Joanne Dunnebecke

2 years ago

Five star service! Thoughtful, careful and professional in diagnosing my plumbing problems and fixing them at a very reasonable price. I'm so glad I chose Roto-Rooter; big thanks to Jake and Manny for a job well done.

nick duffy

a year ago

I used these guys because I thought it was going to be a good deal they charged me $374 to clean out one drain and they wanted to charge me another $374 to clean out another drain this is excessive pricing I work in the industry and I wasn't able to make it to this job so I hired somebody else and oh my God I'll never do that again. On top of that it only took them about 30 minutes

Lindsay Routt

9 months ago

The dispatch team was very helpful and prompt, and Mark (onsite technician) helped me understand what needed repairs and how to prevent future issues when I asked to better understand. Thank you!

Alexander Robb

a year ago

Really pleased with the service we received. Our plumber, Ross, was knowledgeable, quickly fixed our problem, and offered great guidance as to how we can avoid similar problems in the future.

Kyle Van Nortwick

2 years ago

David and Daniel were excellent! Completely professional during the whole interaction and the company is taking extensive precautions during COVID for the safety of customers and employees. They were prompt and got the job and a half done in a very timely manner and advised me during the whole process on what they were doing and offered additional recommendations afterwards. Definitely would recommend and will use this company in the future!

Jason Bax

5 years ago

I've had two plumbing issues over the last month and Roto-Rooter did an incredible job both times. Amazing customer service and plumbers (Caleb 5403 and Allen 793) were top notch. They were super friendly, professional and respectful of the space. Will definitely use them again!

Abby Ballard

4 years ago

Had a main line back-up start at 6pm on a Saturday night the evening before we were expecting company. Roto Rooter immediately was able to give us a time window to expect their technician. When it turned into a busy night for them, they were quick to follow up with their anticipated timing and offer to come in the morning if it had gotten too late for us. Once the technician arrived, he was prompt and professional. We call RR for all of our emergency needs!

Karin Hall

3 years ago

My husband and I are so pleased with today’s service call from Roto-Rooter. Here we are the day before Thanksgiving, and I called this morning expecting to not get anyone to the house for a few days or possibly have to pay overtime to have someone here this weekend. We were so pleased that we could get someone in today and there was no overtime!We were given a window of arrival time and Mike arrived during that time. He called first which was great.Once the technician Mike got here, we showed him where the water discharge from the washing machine was overflowing and the floor drain in the basement that “gurgled” when we flushed a toilet. Mike got to work while we watched and asked questions. Mike answered all our questions and helped us understand better what the problem was and what to watch for next time.Our compliments to Roto-Rooter and Mike for great service. And our advice to all homeowners, listen and watch your drains. If something does not sound right or you see water around a drain and it should not be there – don’t delay making the call for service. It is so much better to catch a clogged drain before there is a major backup.

Heather Stinson

5 years ago

David (#5619) was my Roto-Rooter guy today and he made the whole experience great. He was friendly, patient and knowledgeable. He seemed happy to explain what needed to be done and answered all my questions thoroughly. I felt comfortable and like a very capable professional was doing the work! Thank you, David!Captain America was nice, too. Seems like a great crew and I would definitely reccomend them to anyone.

Karol

2 years ago

Garrett Wright came within 1 hour of when I called. He was efficient and knowledgeable and fixed the problem quickly and cleaned up the mess as well! He was so incredibly professional and helpful

Sarah D

4 years ago

Adriel borghesi showed up on Friday for an emergency call (backup in our main line when we returned from vacation) and I am so grateful. He was very professional and courteous. He fixed the problem, answered all of my questions, gave me tips to keep it from happening again, and made me feel so much better about a “crappy” situation. Thank you for your hard work! I’d also like to thank Jay Hulsey. Our issue didn’t need restoration services, but he was very patient with me and thoroughly explained my options.Edit- the work that was done was fantastic, but the follow up is very poor. We had a sewer scope scheduled after the aforementioned issue and the technician didn’t show up. I called a few times to sort it out and schedule a new appointment. The technician who came out for my second scheduled appointment was great, but trying to get the footage is like pulling teeth. I don’t know if it’s just my local branch, but dealing with the office takes A LOT of calling, leaving messages, and calling again. I still don’t have the footage, which my husband wants to review before giving the go ahead for an expensive sewer line replacement. They will not follow up with you. Be prepared to spend a lot of time leaving messages and waiting.

Dave Elstun

7 years ago

They were very pleasant and easy to work with. We received a phone call letting us know that they were in the area and arrived shortly thereafter. Joe Shirey was our technician and did a very thorough job inspecting and then unclogging our drain. he also recommended ways to keep the line clear. We would definitely use this service again.

William Feddeler

3 years ago

Cody was an ideal technician! He was timely, polite, informative, humorous, and all around professional. One of the best service experiences we’ve ever had. Highly recommended - wish all service providers were like him and Roto is lucky to have him. Cheers!

Charles Mckay

5 years ago

Service was great. They were at my house two hours after I called. 1st the field supervisor stopped by and did a quick inspection, which was great. Then the plumber Joe S Came out and was very friendly and professional. He walked me through what needed to be done and completed the job in a timely manner. Over all a great experience

Julie mcnamara

5 years ago

My Husband and I were on vacation last week, and came home to clogged pipes. This was the first time we needed a plumber and after 3 calls, we found Roto-Rooter who were the only ones who could come the same day. Craig and Bryce arrived within a few hours of our call. They were friendly, professional, and best of all they located the problem quickly and got out clog removed! Thanks so much you guys are awesome!

berk wilson

3 years ago

We had our garbage disposal break and start leaking everywhere and they quickly set Scott out to fix it for us. Scott was professional and very nice and did an amazing job with our new disposal. He also helped me with a bathroom sink issue that would have been very difficult on my own. I can be uncomfortable with people in my home but Scott (#5927) was so professional and friendly, I will ask for him by name in the future.

Bethany Parker

2 years ago

I was shocked by the price for the service or the lack thereof completed. The technician took his time to identify the problem, and just as he “believes to have found the issue” he states it will cost $200 more dollars to run and get the part from Home Depot or for the 35 minutes he has been at our home, we could just pay $400 and fix it ourselves. Complete disaster and disappointment. Never use this company!

Anna Stanford

3 years ago

I am so thankful I called this company. We had a kitchen drain that required flushing out as we had tried and exhausted all remedies and couldn’t stop the leaking water. Adam came out and flushed our drain and fixed the problem, but he went beyond the call and astutely called to my attention that our existing plumbing was not to code and was leaking methane gas into our home. Had he not pointed this out we would have slowly poisoned our family. I am extremely grateful for the thorough (and affordable!) job they did. Thank you for everything!

Aspen Cummings

4 years ago

my husband and I discovered a leak in our house about 11 on Saturday night, Roto-Rooter is a 24-hour service they were out early Sunday morning to take care of the issue. Everyone was very helpful and friendly. they got the problem fixed and answered all of our questions. They walked us through each and every step, let us know what to expect. they also have their own water restoration team, they were out right behind the plumber to treat our walls and put up fans. They immediately scheduled for testing to be done to make sure there were no harmful things growing. Very great company, very friendly people. Will use for all plumbing needs!

Mary Nazario

3 years ago

Jelly M. arrived on time and was professional and concerned from the get go. He asked all the right questions and listened. He got to work immediately and made sure the problem was fixed by testing out the drain multiple times and in different ways. He was friendly and just overall great. Highly recommend!

Ron Lapioli

7 years ago

Roto-Rooter is a trusted service you can use. They gave us fast service with quality work. We have used them for years. I would like to put a shout out to our Service Technician, Craig Wright. He did great work on our plumbing needs. He explained the work he was doing, suggested things we can do to maintain a good, working plumbing system, and cleaned up after his work. The work is guaranteed for 6 months. You can trust their service.

Marissa Merchant

2 years ago

The technician came out and literally did not know anything about water heaters. He tried to start it that was it then said he would give us a price to replace the thermocouple (which husband had mentioned when he arrived after someone told us that may be the issue) and gas valve, and also the cost just for a new water heater. He left to his car for 40 min to tell us it would cost $3600 to replace the unit or $1100 to fix the thermocouple and gas valve with no guarantee that would work. We luckily were able to talk to our usual plumber who came to look at it right after. OUR WATER HEATER DOES NOT EVEN HAVE A THERMOCOUPLE! He actually brought in a meter to test the gas valve, which the technician had not done. The unit has to be replaced but for the fair rate of $2000. I WOULD NEVER USE THIS COMPANY AGAIN, the fact I had to pay $69 for someone to not even look at it correctly is fraud.

Chris Dea

2 years ago

We had a technician come out telling us we needed a new toilet when i ended up being able to plunge the clog. Needed a sink repair. First guy said it couldn’t be done.... so sent another guy who could actually fix it. Nobody was great at wearing masks. Overall dismalEdit- company called regarding my complaints and issued 100 dollar refund . Moving from 1-3 stars

Karina Schaub

3 years ago

We had a great experience with Roto-Rooter! Connor, tech 0745, arrived very quickly after we called. We had water all over our basement floor cause from a clogged pipe, so we needed it fixed fast, and Roto-Rooter had someone out about an hour after I called. Connor was very professional and friendly. He did a thorough job exploring all possible options before starting the work and explained what would be done in detail to us. He updated us along the way as well. He also explained all charges upfront so that there were no surprises. He stayed until the problem was solved and did very good work. We will definitely call Roto-Rooter for any future issues that we hope we don't have. Thanks Connor and Roto-Rooter.

Hannah Maddox

2 years ago

We had called another company and their after hours plumber wasn't able to come. We had waiting almost 4 hours for them and we're afraid we wouldn't get anyone out. Called these guys instead and they had someone out withing 2 hours. Helpful, prompt (it was 3am), and knowledgeable. I can shower and flush my toilet today and that makes me very very happy.

Austin Davis

a year ago

Thanks again Robert and Kelly! While fixing a problem with my drain pipe, they noticed that I had a leak under my floor coming from a toilet that another plumber claimed to have repaired about a year prior. They attempted a fix, noticed that the leak was still there after testing it, then looked closer until they found the issue. They then fixed the leak at no additional charge. Thank you guys!

catherine K1

3 years ago

RotoRooter kept me posted about arrival time updates for technician. Juan came out and did a great job with clearing a blockage in the main line. Explained everything he needed to do, did a very good job, timely and cleaned up well afterward. Very satisfied.

Eric Councill

3 years ago

Any day you start off with a sewer back up never tends to finish with a smile but Cody with Roto Rooter was able to accomplish this for me. I called their dispatch around 1:15 and was told I’d be likely for a 3-7 time slot but was quickly called with a opening at 2. Cody showed up and not only was professional but also mindful of the covid situation. He got right to work, explained what and why he was doing what he was doing, and did not only a exceptional but also thorough job. He seriously went above and beyond to make sure I was good to go. This guy won’t be cleaning drains for long as he has so much personality and pride in his work I see him moving up quick! Thank you so much for saving the day Cody and roto! Good luck with the expected son!

Daniel McNamara

2 years ago

We discovered our sump pump failed and started to flood parts of our basement at about 9PM. Tyler was out within a few hours the same night to take care of the issue before it could get any worse. His professionalism and quality of work ensured the repair was done quickly, enabling us to correct the issue within hours of discovering it.

marybeth faccioli

3 years ago

I went down to the basement and heard a dripping sound - turns out the kitchen sink was leaking badly. I called Roto Rooter and again they provided immediate and quality service at a great price! Less than 3 hours from the time I called, the leak is completely fixed. This includes a trip to obtain parts! I couldn’t be happier. I wouldn’t hesitate to use them again and highly recommend them.

Ivy Rausch

a year ago

Main line backed up into my rental property on dec 24th, a tech was scheduled to come to the home on dec 25th and was supposed to call me since i am the homeowner and not living at the physical address. I never got a call back from anyone. I called 5 times between dec 25th and 26th. Finally, on the 5th call, I got a different answer than the tech will call you and she set up for another tech to go out on Monday dec 27th to fix the water line. They took off $75 for the inconvenience, but it was incredibly upsetting to spend the holiday worrying about my home flooding and no one can tell me what's going on.

Rebecca O'Neill

a year ago

Good on the installation of my garbage disposal, but then was told I needed the pipes cleaned out, and was charge over $300 for that, with no clear change in the drainage of the sink. I feel like I paid extra money on top of the service I was happy to pay for, for no reason.

Jacob Dresback

4 months ago

Coby was great, but the pricing is absolutely ridiculous. Highway robbery

David Tsang

2 years ago

Tom with plumbing and Brandon with water damage mitigation were both super responsive, helpful, and professional. They did a fantastic job taking care of my needs and making sure I understood what caused the issue and my next steps.

Angela Tsultrim Bradshaw

2 years ago

Horrible people. First they bumped my appt up 3x. Then the service tech broke my garage disposal and nobody at Roto Rooter made any attempts to try and get another tech out until I had to become upset and demand it. The call center snickered in the background with each other when I complained at what terrible service they provide. Within one year this company went from decent, honest service to absolutely horrible. Will never use them again. I work at a big hospital, you’d better believe many, many, many nurses and doctors will know NOT to use Roto Rooter.

Brian Maggiore

3 months ago

It was a big job and they both did a great job of getting it done.

Rebecca Sunshine-DeWitt

a year ago

Scott showed up on time, completed the work to clear our main sewer line in a timely and tidy fashion, and was able to explain the work he did and what would need to happen if the issue occurred again. We will definitely call Roto-Rooter for our future plumbing issues.

Coco Gardner

3 years ago

Brendan and Alex were very professional and knowledgeable! They took the time to answer all of our questions. It took them about 45 minutes to clear out the main drain to the street. And explained how everything went. We definitely recommend using Roto-Rooter if you are in need of a good drain cleaning!

Crystal Yelverton

3 years ago

Chris Vogt from Roto-Rooter came out to my home. The care and professionalism that he showed was awesome. I explained to him that my son had just passed away almost two weeks ago. He was in and had the issue resolved in 45min. I have been using Roto-Rooter for the last couple of years and have received nothing but great service from all of the staff there.ThanksCrystal

Todd Isom

3 years ago

They had someone out to our house only a couple of hours after I called. Conner, the technician, was very courteous and professional. He made sure I knew up front what he would do and what the cost would be. He completed the work within the time he said it would take. He also cleaned up after himself.

David Sawtelle

3 years ago

We had what turned out to be a total blockage in our main sewer line. Our Roto-Rooter service technician, Craig Wright (tech # 3786) did a truly tremendous job on our behalf. After working several hours one afternoon (unsuccessfully) to clear the blockage, Craig was back promptly the next morning having lined up another technician to scope the line with a camera at no cost. Once Craig knew more about the location of the blockage, he tried another access point to attack the problem and was then successful within an hour. Throughout several hours of problem-solving and some very hard physical labor needed to finally resolve our issue, Craig maintained a positive attitude and his very friendly, courteous demeanor. If you ever have occasion to require Roto Rooter services in the Colorado Springs area, I will highly recommend that you specifically request Craig Wright's assistance - he is the very best sewer line service tech they have.

Jason Feinberg

3 years ago

Had a small leak in our home. Called late at night and got appointment for first thing next morning. Thomas Bailey showed up right on time and took care of everything right away. Even though it was Christmas Eve day he had a great attitude. It was a greatly appreciated.

Karen Colville

a year ago

Truly appreciate the technicians that came out to help unclog our kitchen sink! Ross Hammon and Johnathan Euell were professional, fast and efficient! Thank you Roto Rooter For your 24 hour service!

Kevin Wall

6 years ago

Our Tech, Mike, showed up on time, was very informative and very personable. He ran a camera down our pipes, pointed out the issues and explained everything very clearly. Overall, I am very happy with the service and would highly recommend Roto-Rooter. Everyone knows that its hard to find companies and people that are professional and reliable.

Grace Sasser

2 years ago

Tyler did a fantastic job working on my sink! He went above and beyond identifying the problem and then another issue that if not solved, would have led to some massive water leaks in the future. I highly recommend this company and will use them again!

Laura Ostrowski

7 years ago

We received prompt and excellent service! Mike came out and unclogged our pipelines and explained what he was doing along the way. He was incredibly courteous and professional. Would recommend them without hesitation!

Trisha Karstetter

a year ago

I hired this company to perform a sewer line clean out and scope. They arrived 6 HOURS LATE!! They were there for 2 hours and the technician was unable to complete the scope and he was also unable to explain why. I was billed more than double of what the website said the fee would be. I would never use them again!

Tom Askvig

a year ago

Master Plumber Kacee Harrigfeld replaced my anti back flow unit, and did the work correctly fixing a bad job done by original landscape person. I would highly recommend this company.

K Whatley

2 years ago

It was easy to schedule online, they were on time and professional. The work was done and I got to see the cleaned out pipes on the camera scope too. We have worked with Roto Rooter before and plan to again in the future too.

gregory gomez

6 months ago

Mica was awesome and able to unclog our tub, we can shower again! Kudos!

Joe Weisiger

3 years ago

I had roto-rooter come out for a return visit after we found the clean out. Mike K showed up on time and quickly had the line cleared all the way to the city's line. He was professional and very good to work with. The manager Jay Kolb was also very good to work with.

Nathan Leenerts

3 years ago

I had a problem with my Water Heater tonight. Cole5492 was my Service Technician this evening. He was very polite, took my concerns in consideration and never hesitated to answer any of the questions I had. He was early and went straight to helping me with my problem, no messing around or wasteing any time. He was great, knowledgeable on his craft and resolved it fast and with no problems. He left our house giving me peace of mind. I just wish every experience could be like this. Great company but also a VERY GREAT Technician, thank you very much Cole for a great worry free experience!!

Matthew Capetola

3 years ago

Craig Wright fixed our sink. They were here only 2 hours after we had called in for service and fixed it within 45 minutes. He was very kind and knowledgeable. I will definitely use Roto Rooter again and will definitely request our technician to be Craig!!!

Jim L

5 years ago

Allen arrived on schedule. He was friendly and easy to talk with. He promptly fixed my kitchen sink drainage issues and explained in detail the process and how to avoid problems in the future. The price was reasonable and the assurance of a 6 month guarantee was also a plus.

Don Skupsky

6 years ago

Realized I need draining cleaning late Saturday Night. Concerned that I could not get service Sunday. Found RotoRooter ranked high on AngiesList, went to the web site, and arranged an appointment for Sunday afternoon. Received email confirmation. Got call 30 minutes before. Paul arrived 30 minutes after the call, reviewed the situation and got to work. He cleared the clog efficiently. Then explained how to prevent problems in the future. He cleaned up. I received a first-time customer discount -- thanks, Paul. Overall, a very good experience

Adam Perez

2 years ago

Robert was professional, knowledgeable, and honest. He did an excellent job keeping me informed of the work that needed to be done and worked quickly to resolve the issue. He was excellent and I would recommend him to everyone!

Jules Kelty

6 years ago

Our technicians, Kyle and Zack, were excellent. When we couldn't afford the initial price, they did another scan of the house and offered a solution that could work. They were swift and trustworthy and kind to us. I would recommend R.R to others.

Amy Farnan

2 years ago

Roto Rooter is my go-to! Thanks Tyler for being efficient, thorough and professional!This was a call back on a recent visit and the team was extremely thorough. Adriel made sure to gather information on the past visit and made recommendations to rectify the issue. Three more staff came to do a detailed inspection and make recommendations for next steps. Everyone was professional and ensured I understood the complexity and implications of the issue. Amazing team and work. Thank you!

Robert Kuehler

3 years ago

Robert S responded quickly to an emergency water leak in our ceiling. He was very professional and identified the underlying issue causing the leak (it was the second leak we had in about the same location.) He completed the repair quickly.Even though it was late in the day on a Saturday he checked on a separate issue we had not called about regarding our outdoor gas grill. He identified the cause of that problem as well. We are very satisfied with the service we received.

Erika Wynkoop

a year ago

My plumber was Jason and he came over to my house almost at midnight just to fix my toilet that was leaking all over my floors. He was very nice very efficient and overall really good experience. I would recommend this company to a friend.

Terri

7 years ago

We had some major plumbing problems 5 days after we moved into our new home. Paul, Brett and Ryan were all fantastic to work with diagnosing and solving the problem. They were all very courteous and were persistent about resolving the issues we were having. I hope not to have to use Roto-Rooter again soon but if the need arises, we will definitely call on them. Thanks guys!

Donna Noguchi

3 years ago

The service provided by Chris (#0862) was great. He was polite, and worked hard to get our sewer line opened again. We really appreciate him.
The bad thing was that we’re our window.was from 10 am to 2 and he came at 4!!! I lost the entire day. Was supposed to work, but took the day off because of the service window.

M S

3 years ago

There are SOOO many other great companies to use- TRY THEM FIRST!!! I had my tenants call for a kitchen sink that was clogged. I knew they would need to schedule an appointment that fit their schedule first and then I would need to give consent as the owner. Well this process was completely unprofessional as if they had never dealt with a rented property before! Multiple calls to everyone from the scheduling center to dispatcher... etc before the appointment was even set up. Then when The tech finally was at the property it was $430 to unclog a drain!! I have never ever paid so much and will never again. Like I said call another company and save yourself the trouble and cost!!! Not worth it.

Chiara M

3 years ago

Roto-Rooter came to our rescue when we needed it most. Amid the global pandemic we had a plumbing mishap that left the majority of our appliances out of commission including our sinks, shower and washing machine. With the whole household stuck at home without any working plumbing, we were caught in an increasingly stinky situation. I called Roto-Rooter late on a Friday and they were able to schedule us for the very next morning. Not only did the company call us 45minutes prior to his arrival but our technician, Chris V., also followed all the CDC guidelines in regards to the pandemic. Chris was able to get our household up and running within a matter of a few hours and walked me through step by step how things went wrong, what he was doing to fix it and how to prevent it in the future. Chris made sure to clean up as he worked and was very knowledgeable and friendly. Would definitely recommend them for all your plumbing needs.

Bryan Hewston

7 years ago

From beginning to end they are a top notch crew. Initial response was timely, all issues were explained and handled immediately. The team of men that were working with us were great, especially Craig... He could have told us that the whole house needed to torn from the bottom up and we would have been okay with the situation. It is very difficult to find people that are very personable and excel in customer service. If I had a place on my company for the three gentlemen that came to our property, I would have offered them a job (but I know where to find them when ready). Thanks Again, to the team at Roto-Rooter.

Matthew Frye

2 years ago

Jermaine was incredibly kind, professional, and quick in diagnosing the problem and fixing it. Despite the late evening he still came and spent the time needed to fix our house’s issue. I’ve never been disappointed with Roto Rooters and will continue to use them and refer them to others.

Dylan K

3 years ago

Tanner did a great job. He went above and beyond. Roto-rooter is a little pricey but in this case I feel like I got what I paid for because of him. He was very careful with my home as well as very knowledgeable and efficient. I would request him every time if I could! Thanks Tanner

Chris Gordon

a year ago

The tech, Kaleb, was awesome. He did a great, quick, job, was personable, educational, and clean. Dispatch and responsiveness was terrible. Our window was between 1 and 5. Kaleb came at 9:45. Not the tech’s fault at all.

Gin Sakal

6 years ago

David D was excellent! He was very professional and extremely knowledgeable. He was able to diagnose the LACK of a problem just by viewing an inspectors video and then confirmed there wasn't a problem once he completed his own video using a quality camera of the main sewer. Words cannot express my appreciate for David's honesty and experience! He saved me $3K by not fixing a problem that wasn't there. This company has my business FOREVER. I will not hesitate to tell all my family and friends about Roto-Rooter!!! Thanks David!

The Tree Kisser

5 years ago

We've had such great experiences with Roto Rooter lately! Most recently with Kyle and Luna, who came out to check on a problem for us a couple weeks ago. We had a bunch of clogs, but by the time Kyle and Luna arrived, it had somehow resolved itself. Still, they were incredibly patient and understanding, and they recommended a product for preventing future clogs that so far has worked perfectly! Thanks for all your help and kindness, Kyle and Luna. You can come by and visit our dog anytime :)

Tamra Morris

2 years ago

My bedroom shower had a continuous clogging and flooding problem. My Roto-Rooter tech's came out with their equipment, cleaned out the clogged drain, and found out there was a bouncy ball stuck in the drain from years ago.I was completely shocked. I never would have guessed that was the issue. I'm so excited now I have no worries about flooding out my shower. They did a very good job and took their time to find the problem.

Chad Gallion

6 years ago

My technician Bob and his helper Jose were great! They were very friendly, knowledgeable and helpful! I have an older home and had a clog in my sink line, which goes outside. They worked hard to make sure that the roots that had grown into the line were cleared, and gave me more preventative help for the future. I would highly recommend their services in the future.

Angela castillo

3 months ago

Great service, professional and prompt. Appreciate the quickness in correcting the issue.

Justine Uselding

4 years ago

My basement was flooded w/raw sewage after a cable company accidentally drilled into our neighbor's line. I literally cannot say enough good things about both the plumbing and mitigation teams. Bob the camera man was absolutely top-notch in walking me through what was going on, and Steve and Bryan in particular run super-hardworking crews of helpful, polite workers who are diligent, and responsible in their work and communications. Cannot say enough good things about Denver Roto-Rooter!HIGHLY recommend. Everyone of these guys are all, like, plumbing commandos, and so patient in explaining what they were doing; important when you're completely stressed out! Literally everyone (and I know I'm leaving some out, sorry!) that came to my property was helpful, competent, and very professional. I also really appreciated the vital information I got about how the crazy labyrinthine plumbing in my 116 year-old house actually worked. Trust me when I say, these dudes are experts at what they do.

Jessika Terry

6 years ago

Mark has been the most wonderful technician- able to fix our numerous plumbing issues every time! Root-Rooter has been wonderful getting technicians out to us the same day we call. I definitely recommend using them!

Staci B

4 years ago

I'm so impressed with Roto Rooter! I've never used them before. I had several guests over the holiday weekend and my tub got so clogged that it wouldn't drain at all. The lady on the phone was so kind (considering she was working a holiday), I received update phone calls about the tech's location status, and the tech guy Paul was so sweet. He talked me through the plumbing issues and explained to me what was going on. He gave me advice about my other bathroom. The price was a little steep (I don't really know what plumbing normal rates are) but I liked the 6 month guarantee.

Hilary S

6 years ago

I was concerned when I first got an ETA, as I learned that they were sending me a technician all the way from Colorado Springs out here to Divide. However, once Mike got here, he was absolutely wonderful. He informed us of how different septic systems can be from using city plumbing, and gave us tips on what products to use and not use, and how to keep our system running great in the future. He informed us of the costs before he began, and took great care to make sure we were in the loop with what he was doing at all times. By the time he had finished, we felt confident in our abilities to maintain this system without any significant problems in the future. Would definitely recommend!

Blake Ashley

3 years ago

Chris Vogt was a great service tech. he was knowledgeable, punctual, and offered additional services and his professional insight to how we can avoid further issues and maintenance that we can do to help our sewer lines. Thanks guys!

Kari Husen

6 years ago

They provided us with great service when a pipe was leaking in our basement during the weekend. Mark R came over on Superbowl Sunday and was a delight, such a nice guy! He got the job done quickly and for a great price. I would recommend Roto-Rooter to anyone who needs a reliable person to fix leaky pipes.

Tennie Gardner

3 years ago

Robert (#0234) and Scott (#5927) were awesome! They talked and walked me through everything making sure I understood what was to be done. They were professional and also personable. They triple checked everything before they left. I had been dealing with a leak for over a year and Robert and Scott were the first to fix the leak after 5 plumbers showed and never returned. So thankful for these two!!!

Justin Schultz

a year ago

Water had backed up in my basement. It drained again shortly afterward so it wasn't a super immediate emergency, but they were out the next day. Turns out some roots had made their way in to my old clay pipes out to the city sewer main. They had me ready to go by that afternoon. They were friendly and professional.

Faith Lierheimer

3 years ago

Kevin Salmon fixed a persistent bathroom sink drainage issue late on a Wednesday night at my apartment with old, finicky, 1950s plumbing. He had a great attitude, gave me progress updates, and explained what he was doing so I could prevent further issues. I'm an experienced property manager and can say that a plumber willing to explain what's going on is worth so much to help prevent further issues. I had a great experience and would definitely recommend roto-rooter.

Matt Gangaware

4 years ago

We experienced a frustrating sewer backup in our brand new basement. Josiah from Roto-Rooter came out quickly and diagnosed the problem. While it is a complex issue that will take a few steps to resolve, Josiah took the initiative to schedule the right equipment and crews to complete the job. During the entire process, he was professional, friendly and respectful. Very happy with the service and professionalism.

Tucker Krantz

4 years ago

The main line at our house was backed up leaving us unable to use the washing machine, kitchen sink, or dishwasher. The technicians, Joe S and Jake H, were great to work with. They easily identified the problem and had everything fixed the first time. On top of the great technicians, the company is great to work with providing updates on arrival time and great customer service with their warranties and 24/7 availability. Rotorooter is my top option for all plumbing needs.

Caren McCurdy

3 years ago

We did not have a great after hours experience with roto rooter, but fortunately the next morning, Tanner and Daniel made up for it. They arrived earlier than expected, which was a treat They took care of the back up quickly, with a positive attitude and professionalism. They were very thorough in their examination and how to take care of the problem in the future and what I could do to maintain a back up free sewer. : ) I highly recommend them. 5 Stars + for the technicians. For the company unfortunately- they are ridiculously expensive. $389 for a clean out. They have progressively gotten more and more costly.

Patrice J

3 years ago

Daniel Wyatt is an amazing technician! He arrived within 30 minutes of my call and had the drain cleared quickly. Professional, knowledgeable, and really, really nice. Thank you for the great service.

Chanel Ziegler

6 years ago

The technicians were great, but the dispatcher was awful. I was consistently told that the technician would be out first thing in the morning and I would end up having to wait until well into the afternoon even after placing several calls. One technician said that my appointed time was noon, but the dispatcher told me I was the first appointment and then when I called the dispatcher said that the technician would be there shortly. Why wouldn't she just tell me that the appointment was at noon?!? That being said they did honor their work even when the had to come back a second time to finish clearing the plug.

Valerie Steward

3 years ago

Both Marc #3031 and Dan #356 at Roto-Rooter were professional, courteous, efficient and kept us in the loop every step of the way. We felt we were their top priority. We so appreciated all their efforts to get our home back on line especially with Thanksgiving just a few days away!Thank you Marc and Dan!

Adam Hinkle

2 years ago

We had Caleb out on a Sunday had a main line backup. He was wonderfull professional and continued to try a different route to get the job done. When everything was all said and done he had been here a couple hours and never gave up.

Melissa Bernier

6 years ago

Paul did a great job explaining everything to us. Out floor drain under our washer and dryer clogged and flooded parts of our basement. It was wonderful service. They called and let me know a half an hour before they would arrive. Paul was fast, efficient, and friendly. I only gave four stars because I felt the $359.00 was a little steep. But it comes with a 6 month warranty, so that softened the blow a bit.

Julie Pink

6 years ago

Mark S., the tech gets a 5 star rating for quality work, fast service and great attitude. He's salvaged the score for the entire company!The dispatch team gets 1 star. They messed up the appointment time window, and then lied about it. They could have easily called to tell me they were running hours behind, but didn't. Seems like an easy customer service step to take.

Becky and Gary Harrison

3 years ago

We called for a slow kitchen drain problem and they were at our house in less than an hour. Daniel and Cody were polite, informative and careful to leave the area clean. They asked if there were any other issues that needed to be addressed and gave us info on preventative steps. An outstanding experience.

Cameron Zahedi

2 years ago

These folks responded quickly, were very professional, and resolved my issue within a day. They had separate teams they all coordinated efficiently for different functions, and everyone arrived when scheduled and did quality work.Would definitely call these folks again if we had a similar emergency :)

Spencer Lakeman

4 years ago

I have had some bad experiences with Rotorooter in the past. But boy am I glad I gave them another shot! Jake H was the most professional, friendly, and knowledgeable person. He restored my faith in the company, and restored our plumbing! I cant speak highly enough of him. Thanks again Jake!

matttpottter

8 months ago

Mike did a terrific job scoping and cleaning the pipe. We will have to line the pipe but glad we found the problem ahead of time instead of later.

Laura Swann

a year ago

I paid for a new boiler system in the amount of $17,000 in September 2021. It never worked properly. I had the company come out 6 times to looks at it again. We then were out of town for the new year. The boiler went out while we were out of town and a pipe froze. Our entire basement and the first floor had standing water. This is such a nightmare. I wish I had never used them. I wish the management would let me know how they are going to make this right.

Steve Tompkins

3 years ago

I had a sewer line problem on a Saturday night. Wife called two other companies for a after hours service call. Was told 24 to 36 hours to get service. Called Roto-Rooter and had a service tech within one hour. Service tech was cheerful and kept her updated on everything he was doing. Had a small little glitch the following morning and within hour had two of the most cheerful techs investigating the problem. Daniel and Tanner took the time to explain how all of the different waste lines were routed and how they tied in with the main line to the street. Gave recommendations for follow up maintenance to alleviate this problem with tree roots . Both of them are the greatest. Will call to get follow treatment for roots and definitely will request Daniel or Tanner. Cleanliness was definitely a plus with Roto-rooter .

Tim Russell

4 years ago

Quick Service! Caleb and his partner were at my house just one day after a call and were able to solve my problem fairly quickly. He explained what was going on so I was able to understand and gave personal advice on best options. Which I very much appreciated! Only reason its not 5 stars is it was on the spendy side compared to other services but you get what you pay for and overall a good experience!

Kirsten Matelich

2 years ago

Fantastic service! The two gentlemen who came to our aid arrived exactly when the dispatcher said they would, were respectful of our space and the time we are living in (ie they wore masks the entire time), and were clear about what they were going to do and what it would cost. We will definitely use Roto-Rooter again if we have another issue.

Nathan wantski

3 years ago

This evening we had a bad sewer drain backup. My wife and i called several company's and they were booked solid and the soonest they could get out was 3-4 days away. Fortunately we called Roto-rooter and they were at my house less then an hour after i called them. The Tech that came out was Jake H. This guy is someone you want to have come to your door. Not only was he extremely professional he was also really thorough with his work. If i were his boss i would be proud to have an employee like Jake. Jake deserves a raise due to the way he brings excellent customer service, professionalism and an all around good attitude Thanks to him i will be sure to reuse the company time and time again if i need anything plumbing related done.Thanks again jake!Nathan Want.

Kari Karr

5 years ago

Roto-Rooter sent Caleb out to our house to take care of a plumbing issue in our tub. He diagnosed the problem and had it taken care of in less than ten minutes. He was courteous and even complimentary of our bathroom and home (both of which were recently remodeled). We would definitely call again if we needed plumbing services (and ask for Caleb!)

Paige Rempfer

2 years ago

Brennon came out and fixed our garbage disposal. He was wonderful, very professional and efficient. Everything works great again and we’ll definitely be using RotoRooter for any future needs as well.

Kristopher Small

a year ago

Tom Bailey was on time and very knowledgeable. Tracked down the issue and was able to fix the issues with a hour. Would recommend using Tom Bailey for all your plumbing needs.

Dawn Brandt

4 years ago

I was happy with how quickly they were able to come out to address my problem. It turned out to be a stinker to find my clean out pipe, but Dominic did an awesome job & was very fair with pricing. I would use them again if the need arises. Thank you!

Joann Andrade

2 years ago

Scott the plumber was very Professional. Told you what he was going to do . Fixed our problems and cleaned up afterwards. I was very pleased with him and his work . I will use the company again because Scott was very good.

Shelly Smith

3 years ago

Brennan (6390) was professional, courteous, and efficient. He not only took care of the plumbing problem we called him for but also helped us troubleshoot and resolve another plumbing issue that could have caused bigger problems down the line. I highly recommend Roto-Rooter Plumbing service.

Katherine Mitchell

a year ago

The tech was responsive and arrived within the window I expected, we had some issues getting them in and out of the building but otherwise a great and straightforward experience.

KSD

5 years ago

This is the first time I have used Roto Rooter. I called in the morning and got an appointment for the same day. They were a little late, but they kept in touch. When Allen (the plumber) showed up and he immediately located the issue and within an hour and a half he had the problem fixed. He knew what he was doing, he was nice and professional. They will be the company I use and recomend.

Tyler

4 months ago

Aladdin was very professional, and did a great job!

Matt Roper

2 years ago

They did a great job . But I felt completely bent over on the price. Gave an estimate of 800 to 1k which felt high from the onset . Three hours later I was told that the bill was $1200 but after a “ discount “ it was $997.If I had it to do over again I would hire a local guy , wait an extra two days and stay at a hotel with water . They did great work - but way over priced

J Sua

5 years ago

I called with an emergency leak and blockage for my kitchen sink. Their technician Vic W., was at my front door in 40 minutes. He fixed all of our problems and was courteous and explained everything in detail and allowed us to ask questions and take a look before leaving. The price was fair and an overall great experience. Would recommend to others.

Patricia Ward

3 years ago

I had the most calming, positive, rewarding experience with Roto-Rooter when I had an ocean-size flood in our basement. Parker B. (6634) and Brendan Ike (6146) are equivalent to physicians, in the plumbing field. The communication, shining professionalism, and splendid behavior was beyond a great impression. Thank You!I also wanted to recognize John, Paul, and Robertin the Water Restoration Department for their exceptional professionalism and reliability. They worked exceptionally HARD, always communicated, and are really good guys. Thank You guys and God richly bless you and yours!

Anna Martinez

6 years ago

The tech we had at our house was very professional. He did a great job clearing our main drain and also snaking our tub and sinks. He was very knowledgeable about what he was doing and did it all in a timely manner. We will use Roto-Rooter again in the future!

Rich Farquhar

3 years ago

We had a major backup. When I called to schedule a service call, I was told it would take several hours for them to come out. I was assured dispatch would call me when they were on their way. They never called about the appointment or followed up. This was a late night/early morning issue so I understand ‘after hours’ scheduling but still no excuse to not follow up and communicate.

Patrick Maloney

a year ago

Scheduling service was simple and quick online. The technician solved my problem easily and even went above and beyond what was necessary and gave some suggestions for prevention of the issue in the future. All in all, I would use Roto-Rooter again in the future.

Molly Cheviron

2 years ago

Tyler and Joe were fantastic! They worked so quickly, gave an accurate quote, and were very clean, friendly and professional. We would definitely hire again and recommend to others

Andre Devotto

3 years ago

Our technician was Tanner Miller. He is very knowledgeable and works quick! I had family coming for new years but the kitchen sink was backed up. He was able to unclog and reroute the plumbing so this issue didn't happen again. Thanks Tanner for saving new years!

Denise White

5 years ago

Daniel Wyatt has become my go to guy for any and all plumbing issues. He is very responsive, knowledgeable and personable. He will go the extra mile for you. A few months ago he fixed our bathroom drain and explained exactly what was going on and how to keep it from happening again. Last week he came immediately when we had a flood in our basement and he cleared the drain and explained everything that was going on and put the process in motion to clean up the mess. Today he came to put a camera down that drain to show me what the state of our sewer pipes were and gave me three alternative courses of action and thoroughly explained what would be done and the price of each alternative. Daniel is the best!Israel and Jose did the basement cleanup after my flood. Because I could not be there when the work was being done, they kept in contact with me and even sent me a video and some pictures of the progress of their work. They were also great, although I hope I never have a flood again to need their services! :)I highly recommend Daniel, Israel, Jose and Roto-Rooter.

Edward Frazier

6 years ago

Great Service. I booked it all on line. Got a prompt reply. Called me 30 minutes before arrival. Came and repaired the problem. Clean work ethic, our technician Fred was great. Very courteous and informative. There were less expensive options but I can not imagine any better service than we had. He had good equipment and kept the house clean.

Mariel Forgione

3 years ago

We were having some toilet issues, and RotoRooter came same day without an additional same day fee. The tech, Richard, was very kind and explained everything he was doing in detail. He also went over what he did after to make sure I knew what to look out for going forward.

J. N. Hups

a year ago

Xander was polite and professional and got job done quickly. I like their 6 month warranty on service. Hopefully won't have to use it. Would recommend.

Holly Gates-Mayer

5 years ago

My old water heater had a melt down on Sunday morning at 10:00. I called Roto Rooter and they got me scheduled right away. Caleb (Service Tech. #5403 ) and Joe ( Service Tech. #1695) arrived and removed the old water heater, went to the store to pick up a new one and installed it. They paid attention to detail, made sure that everything was installed correctly, keeping safety in mind. They were exceptionally professional and pleasant. They took the time to explain what happened with my old water heater and how to operate the new one. I was very impressed and would certainly call Roto Rooter again.

Isa Abel

4 years ago

Adriel (ID 5868) was so courteous, laid back, and helpful! My service window was from 12:30-4:30. I got a call at noon to clarify my plumbing needs and was told a plumber would be over within an hour. He arrived right at 12:45, very promptly! I really appreciated not having to wait around all day for my appointment. He was very professional and just an overall really nice guy. After I told him more about the problem (a shot glass that was flushed down the toilet-- don't ask), he reviewed the options with me-- trying to shatter the glass with a snake would be a cheaper option, and if that didn't work he'd have to disassemble the toilet, which would be considerably more expensive. He was very straightforward about pricing and his expectations, even telling me that he was concerned that the snake wouldn't work and he'd have to do the pricer service, but thought it was worth it to try with the snake to see if we could save me some money. I appreciated his honesty and was glad to see all of the prices (minimum and maximum) laid out on paper before he started to work. Fortunately for my wallet, he was able to shatter the shot glass with the snake in under 5 minutes! Obviously this couldn't be guaranteed in every scenario, but I was so relieved. He was in and out and my toilet was back in perfect working condition in under 20 minutes total. He cleaned up after himself and I would have never known he'd even been in my bathroom had I not paid him to fix it-- this is important to me as I value cleanliness and always get a little uncomfortable having strangers in my environment. Ultimately, this experience was EXCELLENT and I couldn't recommend RotoRooter, and ESPECIALLY Adriel, any more highly!

Jessica A. Clark

4 years ago

Amazing service today! Scotty #5927 was here within an hour of my service request. He quickly diagnosed my problem and cleared my sewer line in under an hour. He also had a water technician visit to evaluate possible water damage from the sewer back-up and scheduled a camera technician to come out to help me determine next steps for dealing with the tree roots that are invading my line. Both of those additional services were complimentary. Scotty was super nice and trustworthy. He put me at ease and was great with my pets too! He gave me his number in case of any additional problems and will come back for free if the line needs cleaned again within the next six months. Thank you Roto-Rooter. Scotty is awesome and your overall service is A+++👏

Steph H.

4 years ago

After recently moving into a new home, we had to get help for some sewer and plumbing issues. We contacted Roto-Rooter Denver and have been very impressed with the communication and service! I really appreciate the updates I received from Dispatch on the ETAs of my technicians during my windows. My technicians for the different issues have been Celina M. and her partner that evening (sorry I don’t remember his name offhand), Joe S., and Kevin S. They have all been professional and informative, they got right to business either troubleshooting the issue or fixing it right away, they recommended a few different approaches to fix the problems when applicable, and have been patient with our questions. I recommend Roto-Rooter hands down!

Biz Chanin

4 years ago

We were really pleased with the Roto-Rooter service provided by Andy (2294). We called the main service number at about 7:30 or so and Andy was at our house within about 45 minutes. The clog was cleared and every part of the problem was explained clearly. The cost of the service was also explained upfront. Everything was done in about an hour.I would recommend Roto-Rooter, especially in an emergency. Andy and the company deserve praise for everything that was done.Thank you..

Caitlin Naftz

4 years ago

Joe S. and Jake H were wonderful to work with. They were able to come out the same morning that I called and the work only took about an hour and half. Our sewer backed up due to some tree roots. Both of them explained what was going on and let me know about options to prevent this from happening again. I would highly recommend Roto-Rooter for plumbing needs.

Sundanz Washington

a week ago

Repairman was thorough and did an excellent job.

Andrés Muñoz

3 years ago

Sergio and Pablo were here to help within an hour of us requesting service! They were extremely professional and knowledgeable, were quick to find the issue in our plumbing and set the repair. They were extremely kind and a pleasure to work with. I’ll be calling them without a doubt the next time we need a repair!

Jean Pasquali

a year ago

The technician that did the work was professionally competent, willing to discuss any aspect of his work and offered suggestions for the upkeep of installations. He made a good impression of himself and the company.

Ryan Wickstrom

3 years ago

I have a drain overflowing and was able to schedule the night it happened and they came the next day as planned. They communicated well and when Connor and Tyler showed up, they were knowledgeable, professional, and fast. All around it was a great experience!

Alicia Huang

3 years ago

Brennan (#6390) came to help us and job was done well. It was snowy and windy, he was here on time and the weather did not stop him from doing a good job. We really appreciate the effort to get us our sink back. We definitely will use them again in the future

Dan Raine

3 years ago

Best part: Mike (the Technician) was a very kind and knowledgeable person, his prompt attention and thorough efforts to fix the issue is greatly appreciated. Once the service was scheduled, all was great.Worst part: scheduling the service was an absolute disaster, missing the 4 hour window by 36 hours should be considered unacceptable.

Sandra Ames

4 years ago

Roto-Rooter was great. Our service tech Scott reviewed our issues and ordered the parts. He and another tech came back and fixed our problem correctly. He reviewed the bill and explained what each charge was for. I will definitely use this company again if and when the need arises. Very pleased with Roto-Rooter.

On The Road Again

a year ago

I had just caulked a sidewalk crack and asked the tech to step over it. He asked me to show him the caulked crack which he then stepped over on the way to his vehicle. Unfortunately, he stepped ON IT on the way back and tracked caulk on the porch steps, the porch and into the house.Roto Rooter contacted us and addressed the issue to our satisfaction.

Heidi Miller

5 years ago

Dan Wyatt was phenomenal! He was competent, knowledgeable and personable. An intellectual plumbing technician! Oh, and he was efficient, fast and caring! We have used Roto-Rooter several times before for different issues and have always been happy with the results.

D R Jahaaski

4 years ago

Brandon was knowledgeable and efficient. He thoroughly assessed our issues, explained his correction plan and the costs. He was respectful of our house in completing our repairs. All around an excellent experience. Thank you!

Jana Williams

4 years ago

Jake H. and Joe S. came to our location today and fixed our plumbing within minutes. They were very friendly and knowledgable. The whole experience was easy and both were very enjoyable to talk to. I highly recommend the company and specifically both of these specialists.

Brittany Monroe (Monroe Party of 3)

6 years ago

Great staff, really good experience. I had Greg out for an estimate, he came out really quickly, was super nice and gave a competitive price for some major plumbing issues. Daniel came and did the work over a couple of days. Everyone was always courteous, and they even seeded my yard after it had to be dug up. I would use them again for any plumbing problems.

Emily

8 years ago

The guys at RotoRooter were fantastic! We had sewage back up into the apartment bathroom and office bathroom. Anthony was there within half an hour, but had to come back the next morning. He was friendly, professional, and took time to answer all of our questions. However he only remedied the sitaution in one bathroom and accidentally broke the toilet in the other bathroom with his cable. However, we didn't find out about the broken toilet until after we had gotten everything restored and cleaned. A second tech, Mike, was out there right away! They bought us a new toilet, paid for our second restoration, AND cut us a deal on our original bill. Mike was so nice, professional, and cleaned up after himself! I would highly recommend this company!

James Smith

7 years ago

Dennis #5308 was great. Did the job, answered questions, and helped by suggesting a routine maintenance plan for the future. Very Good.Would have liked to have a more timely response from the company. They wouldn't come up on the first scheduled day, due to snowy conditions. Cancelled the appointment.The road was plowed and sanded, and anyone could have made it up. They wouldn't attempt it because they had no 4 wheel drive vehicles. I would have liked it if they would have listened to us, who use the road every day, about access. It meant that we were necessarily out of the house for an additional night.Overall pleased with the service.

Mike Slane

5 years ago

We've been using Roto-Rooter since we bought our house 10 years ago and they are always our first call whenever we have any plumbing issues. They are prompt, courteous and always do a great job. They are a national chain but I feel like I get a local, personal treatment every time. Celina and Adriel recently came to fix a clogged toilet drain and did a fantastic job. Highly recommend!

Daniel Reddeg

a year ago

Pablo did a great job replacing my water heater with same-day service; he was professional and knowledgeable and a pleasure to work with.

Adam Bratis

a year ago

Fridge line broke during a flooring project. Had to turn off water to the house. Not a lot of line to work with. Jake got us repaired and back in service quickly and professionally. Thanks Jake!

Chris Strubel

7 years ago

The only reason they received a second star is due to the plumber that did the work. He was very nice, efficient and left the house as clean as when he arrived. Other than that, I found RotoRooter to be very unprofessional and overpriced.I called because I had broken a shower handle and water was spraying all over the bathroom. We turned the water off but obviously needed assistance quickly. RR said they could get someone out to me that day between 10am-2pm which was great news as I was calling at 9am. Around 1:30pm I received a call that the technician would be 30 minutes late. At approximately 4:10pm the technician finally showed up(glad I took the entire day off work to wait around for nothing). He looked at the shower and gave a quick quote of $646 + parts. Not sure how he came up with the number but I assumed that there must be intensive labor to fix it as I had already bought the replacement nozzle. Seeing as how I already missed an entire day of work and still didn't have water to the house, I had no choice but to accept the quote and let him perform the labor. Just over 2 hours later he was finished and handed me a bill for $689. 2 hours of labor for $650? OUCH! Maybe I should rethink my career. Anyways, I paid it and was grateful it was completed. I received an email from RR the next day inquiring about the services provided... I answered honestly and in the comments I added this exact story. 2 days later I received a call from RR and the gentlemen asked what the issue was, I let him know the story and that I was unhappy with the customer service and the price. Oh by the way, I called nearly half a dozen other plumbers afterwards to get quotes on the work performed and prices ranged from $250-400. Anyways, he said he would look into the matter and get back to me later that day.... That was the last I have heard from RotoRooter.I've NEVER written a negative review on here as I would never want to tarnish a company's reputation off of one experience, however, in this case I feel like I should share my experience and hopefully prevent others from going through this. Save your time, make a few extra calls, it will most likely save you HUNDREDS!

Andrew Neilson

a year ago

Very respectful, professional, responsible Camden came out and handled the plumbing issue and did great I will work with them from now on I would rather go through them than smith’s plumbing and heating

Niki Townsend

4 years ago

The tech was capable, performed the work within a reasonable time, and did a good job. Im giving them three stars because they missed the allotted time window by hours. They estimated he would be there between 9-1 and he didn't get there until 4:30. Could be a scheduling issue since I described my problem in detail but the tech thought he was only installing a toilet, when the problem was more complex than that.

Gavin Estenssoro

5 years ago

Great service. The technician, Caleb #5403, was able to arrive within 1hr of me calling. He diagnosed the problem and explained to me clearly what was going in the pipes of my 100yr old house. He was quick and efficient. He even cleaned up the mess the backup of the pipes created. I would use again.

M F

2 years ago

The technicians, Tom and Jermaine, that fixed my kitchen sink drain were excellent and professional. Much appreciate their efforts. However, the price wasn’t cheap and their scheduling and dispatching have issues.

Liz Ullman

2 years ago

Kevin, the technician was on time and so helpful, despite it being 10 degrees in the snow - and the clean out line was under the porch. This is really a 24-hour business and I recommend them highly. Really helped me out when the sewer line backed up into the house in the middle of a very cold night.

Jazlyn Andrews

4 years ago

Natalie did a great job when she came to service us at our place of work! Professional, fast, and well-priced with a dependable warranty. She went the extra mile to clean up the bathrooms once finished, too!

James Scott

3 years ago

The guys we’re spot on at addressing the problem. Chris Vogt was the professional who replaced our disposal, and he brought along a trainee. Everything went extremely smooth, even for the current times we are in, and my experience was better than I hoped for. Very pleased with the service.

Doug Witucki

3 years ago

Expensive but a good warranty and they fixed the issue quickly and explained to me the process of cleaning. Eric (1307) and James (2353) were professional and patient with the job. Also they gave me a veterans discount! I would recommend their services again.

Chris Waters

7 years ago

Elliot (In training) and Bob did a great job for me. My kitchen sink was backed up and they were in and out of my house in about 35 minutes from start to finish. They offered some good advice on monthly maintenance to keep them from having to come back. Rotorooter also has a 6 month warranty on the pipe clearing so that is always a good thing.

Kathryn W

4 years ago

Great job, great price. I've never used rotorooter before and honestly I'm surprised because normally every 'big name' plumbing or hvac place I've dealt with was overpriced and incompetent. I'm glad I trusted the positive reviews here because RotoRooter was fantastic. The person who showed up was clearly a master plumber with vast experience, he gave us great advice about our water heater which was leaking and near the end of its life. He was patient with our request for more information, changed the type of water heater as we requested, and did a complicated install of a tankless heater on time. He even arranged his process differently than he had originally intended to make sure that we wouldn't have to go without hot water overnight.And, all of this was less than the price that home depot quoted for installing a tankless heater. The only slight difficulty was in calling, the call goes to a 800 number so it's an extra step if you are trying to reach a specific person, but it didn't take much longer and totally worth it for a great service at a great price.

Ian Jones

5 years ago

Called about an emergency clearing of main sewer line after 10 late at night and service was extremely fast and the tech fixed the issue. However, the cost for labor was extremely high and if I had known it would have been so high I would have gone with someone else. I have nothing against the tech who came out and did the service though, as he was diligent with making sure the issue was resolved.

Ryan Arndt

5 years ago

We had an emergency issue with our floor drains and toilets in our ladies room on a Saturday night. Roto-Rooter was out within the hour. Kyle was knowledgeable and fast. This saved us a lot of money in lost business due to our ladies room potentially being shut down if not for Kyle. I highly recommend them for all your plumbing needs. I work for a bar & grill and they have now become our go to plumber!

Lara Davies

4 years ago

I had work done on my unit by Caleb plumber #5403 and he went above and beyond to get my sink and bathroom fixed in time to sell the unit. He went out on his own to find replacement parts and acted very quickly as we needed to have the work done in less than a week - just a few days. We wouldn't have been able to sell our unit without his work and our replacement parts were not easy to find but he did. If you need a plumber Caleb is your guy!!!

Ana Sofia Kinsman

5 years ago

John came out to put a camera through our line to find out if there were any concerns with the main drain. He provided a lot of very helpful information and we had a great discussion. He had great recommendations too. Really appreciate the knowledgeable and thoughtful approach to helping us figure out what is going on. Great service, really appreciate it!

Joshua Lesley

7 years ago

Allen A. did a terrific job!! He was in and out super quick, unclogged my pipes and suggested an amazing enzyme-based product to treat the pipes! He was very friendly and we were very happy to have our problem solved in less than 24 hours :) Thanks a million times!

David Winters

6 years ago

The service you provided was excellent. We called with a plugged floor drain in our basement at about 9:00 AM on Labor Day. Bob was at our home before noon, gave us a price for the repair and work was complete by 12:30 PM. After the job was complete, Bob also took the time to explain the cause and what we can do to prevent problems in the future.

Septarian3 33

5 years ago

Oh man, we had our sewage line back up into our basement last night and thank goodness for roto rooter and their team. They were able to have someone to our residence first thing this morning (faster than we thought since it's 4th of July). Craig #3786 and Bryce #5876 were so helpful, kind and quick. They were great, they hooked us up, cleared our line and gave us all the information we needed to move forward with the clean up. Couldn't have asked for better customer service! Would recommend them to anyone with a plumbing issue. Would give more stars if I could. Very impressed! Thanks guys!

Dolores Abeyta

4 years ago

In December of 2018, Devon and his worker, removed all concrete covering all the sewer lines, in my basement, removing and replacing old pipes with up to code pipes.They did a fantastic job, and in a timely manner. They cleaned up, hauled away all debris. Kept me informed right along of what they were going to do and showed me as they went along.Devon is awesome, and I strongly recommendhim to anyone looking for a good worker and backs up his work. He doesn't leave until you are satisfied. I can't thank him enough!!

Megan Elvrum

5 years ago

Robert R105 #0516 came over to our house after just one day of waiting. We weren't having a huge issue so we were happy with the wait time. In less than an hour we were back up and running! Thank you Robert for making the entire process quick and easy!

Dawn Kanzler

a year ago

Kenny was great. I had a shower diverter that needed to be replaced. He told me what the cost would be, fixed it in a timely manner and I have a shower that isnt leaking through the wall. Very pleased !!

Jamie Lyle

5 years ago

Right when we are trying to leave town is when everything goes wrong. We called Caleb (ID #5403) and Josh and they came right over- same day. Thank goodness because they unclogged our house drain and kept it under 30 minutes to make sure we got a discount. Much appreciated! Life is back to normal now. Super thankful!

Bill Hettermann

7 years ago

Allen did a great job although I think the price was way over but that's not his fault. Three hundred I think would have been fair, but found out that I did not have access to the main from a pipe and had to pull the toilet(took about 20min to pull and return) they charged an additional $165 for 20 min work. Last time I had to have this done it cost me $50 extra to have the toilet pulled which I think was reasonable.Although the service was good would never use them in a non emergency case. Unfortunately most cases are emergencies and you don't have time to shop around. Pleased with the service but very disappointed in the price gouging.

Gretchen Winston

a year ago

We had our sewer line cleaned out. The service person was very professional and did a good job. The rate however was substantially higher than I expected from past service calls from other services.

marikay enders

4 years ago

I had the extreme pleasure of having 2 Roto-Rooter employees help our home today. Mike di the Drain and Daniel did the camera. Great service and solved our problems and made suggestions to keep our septic and sewer drains to last longer. Very reasonable price for their services and just the fact that it wasn't a problem for them to come out to our home which in way out of town on acreage with no problem and no service fee, AMAZING. I trust this company completely and will always use them for our needs. Their service and manners are outstanding. Thank you Roto-Rooter! I have a plan to call you in the spring for maintenance service on our septic system.

Troy Ricke

a year ago

$472 to unclog a urinal. A couple weeks later, it was leaking where they replaced a rubber seal. Called back for warranty work. It was 1 day over the warranty, so they charged me another $417 to repair--this time with no warranty. NEVER use them again. Over priced, poor quality.

Julio Rodas

8 months ago

Over all my service was fast and fixed ! My only problem is the prices. $400+ For a 10 minute job!!!! Other then the price everything was great!

Sam Sullivan

4 years ago

Kitchen/washing machine line/basement drainage backup issue: Contacted Roto-Rooter day of finding the issue. The representative I called had good news and could have someone out to me between 2:50 and 4:50pm. I was contacted by the dispatcher at/around 3pm and she indicated the tech was behind but would call me a half hour before his arrival. At 5:13pm I was contacted by the same dispatcher apologizing but indicating that the tech was still running behind but would contact me an hour to a half hour before the tech was out. At 7pm I still had not heard anything so I called again and the representative couldn't get me over to dispatch so he said he would walk over to dispatch and have them call me. I appreciated that. Dispatch contacted me about 15 minutes later. The night shift had taken over and the gentleman I spoke to apologized and indicated that the soonest the tech could come out is between 9:30pm and 11pm. The day had a lot of main line drain issues and it was an unexpected delay, as I was told. I agreed and waited.I'll stop here for a moment and say two things. The likely problem for the lack of roto-rooter following up with in the 7pm hour was a shift handover process it appears. Second, though I understand that is the likely issue for lack of contact, I am not happy about this fact.Given that I was helped when I contacted them again, I can't say it wasn't handled in the best way possible given the mistake. I waited till 9:30 and the tech called, apologized and came over to address my problem.Here I will say that Kyle was a great tech and at the late hour helped me clear the line and give me solutions for preventing the issue in the future.Summary:Cons:Expensive: Around three hundred dollars for rooting of the kitchen drain to the main.Waited a very long time for the tech to arrive. Multiple delays and communication problems.Pros:Onsite tech Kyle resolved the issue and provided maintenance solutions moving forward as well as cleanup suggestions.Customer support addressed the communication problem.

Kiana M

3 years ago

SEXIST COMPANY - please readI chose this place because of the high number of 4 and 5 star reviews. I have no idea what their experiences were like, but I do know this is the worst experience I have ever had. Not only were they late, but they were completely unresponsive. After almost an hour on the phone I got a just because you want them to go faster doesn't mean I can make them go faster. I wish I could give zero stars.I wanted to edit with an update of what had happened after - I contacted management after they did not show up the first day, and they helped me to schedule another plumber the next day, instructing me to make sure the water is off. For reference, this requires my tenant taking off work (again), and my condo maintenance company working over time to turn off the buildings water with the less than 48 hour required notice time, and we lost the ability to enter the unit below in which my shower was leaking into. I instructed MULTIPLE times that my tenant is purely a key to the unit and he had no financial decision making power, and NO information was to be shared with him. I requested a call immediately upon the plumber's arrival.The first I had heard was about 20 minutes into the plumber's visit, and it was from my very distraught tenant explaining the (absolutely ABSURD - $320) hourly costs and that he is claiming he can't do anything with the water off and needs to get into the unit below. I asked for my tenant to have the plumber call me, and the plumber refused.At this point I worked to get the Roto Rooter management team on the phone for help, and only after a 30+ minute phone call with them did I get a call from the plumber. At this point the plumber finally called (current bill - $320 - and nothing has been done), and he was INCREDIBLY rude. For reference, I am a 27 year old female and I have owned the property for 5 years, so I have dealt with some very helpful and kind contractors, and incredible sexism and ageism from others. Very dismissive, telling me I should know better and can't do well, failing to explain what is going on. I was having some sticker shock and was pretty distraught given the situation, so I looped my father into the call. Imagine my shock when this man's demeanor IMMEDIATELY changed, oh Mr. XXX, thank you so much for joining the call! I can do X, X, and X to fix this, and I'd be happy to continue to give you updates! 4 hours later the plumber finished with no other calls to me, only to my father (who does not own the property at all) and a $1250 bill. For reference, I spent 1 hour total on the phone the day they did not show up, and about 2 hours trying to get ahold of the plumber on day 2. Incredible sexism and very very rude plumbers, I would never use them again.

nassimm hessem

4 months ago

I highly recommend Aladdin, he was professional and he did fantastic job

Corinne Wardell

3 years ago

John and Brandon were courteous and timely. The answered questions and discussed the issue we were having. It turned out we didn't need line work. They offered us some options of drain enzymes but we're not pushy at all. They were very helpful.

Lauren LP

4 years ago

Whole experience was great. Showed up within 2 hours of calling them. Tech, Adriel, was fantastic. Diagnosed and solved the problem, cleaned up well when done, and walked us through everything. He was courteous and stayed late to get the job done for us. We have a newborn at home and I'm a Cancer patient, and we really needed things to be cleaned up and really appreciated him going above and beyond to take care of us.

A.A A

3 years ago

I just wanted to give a shout out to Jason, David and the mangement team at Roto Rooters. They reacted quickly to backed up sewage line and work from a previous plumber. Their team was very professional. Jason did a great job and is very knowledagble. I was impressed on how quickly he was able to clear the clog!

Jeorge Eugenio

2 weeks ago

Pricey but quick and simple

Christopher Del Valle

3 years ago

Daniel did a great job and really helped out. He came on time, knocked out the job, and stayed a bit after to answer all the questions I had. I would definitely recommend them if you need any sort of plumbing work done.

Rick Malinowski

2 years ago

The technician came promised. He was knowledgeable and friendly. He carefully placed his equipment, and unclogged the drain. He cleaned up afterward and did a great job. I would be happy to call them again.

Kelly Romsos

3 years ago

We had sewer water backing up into two basement bathroom tub/show and the basement laundry. This occurred at 11:30 AM on a Sunday- of course. Technicians arrived by 2 PM. They (Brendan #6146 and Alex #2112) were smart, professional, articulate and went the extra mile to resolve the issue and make suggestions for preventing it in the future. We had plans to replace the toilets. While they were putting the place back together after snaking, they installed our new toilets for us!! And even hauled the old ones out to the garage!

Jeff Pranchak

a year ago

We received outstanding customer service. Daniel the Technician repeatedly went above and beyond call of duty to explain and help solve my sewage and plumbing problems. Extremely knowledgeable

Robin Keith

5 years ago

Both of the plumbers that came to help us over the weekend were prompt, courteous, and patient through a tough job. They both made sure I was well-informed about prices and the details of the work that needed to be done. I hope to not need them again, but if I do, I will definitely call them in the future. Thank you to Caleb (5403)

Essie Rose

3 years ago

We live in an old house and there were unexpected complications with our plumbing. Kelly was professional, polite and absolutely made certain we were satisfied and we absolutely were!. He worked so hard and we were very grateful for his excellent service.

Charlene Wich

5 years ago

Paul was our plumber and he was great. When we called to arrange someone the company informed us it would be a couple hours before someone would be able to make it out to our home. About 45 mins later they called and someone would be coming by within 30 mins. Paul came in and explained what he was going to be doing, the whole process, after he was done he told us what he found, what he did and told us what to watch out for in the future. He was very professional and knowledgeable. 050846

Emily Chomyn

3 years ago

We woke up to a basement flooding from the inside on a weekend day a few weeks before social isolation hit, and had the strong inkling blocked pipes were to blame. We called a few companies and Roto Rooter proved to be the fastest to respond and best priced. Our tech, Jake H, was quick and professional. We haven't had any issues since.

LBS Taxes

2 years ago

Kelly Malavasic was very professional and patient - we have a complicated issue in the property so they have to come back with bigger machinery. So far so good with these guys. For today work I will give them 5 stars.

Noel Nail

5 years ago

I just had to call Roto Rooter on a Sunday, so it was the emergency number. The woman that I spoke to was super sweet and helpful, and they had someone over here in just a couple of hours. Joe S. was the technician and he couldn't have been nicer or more professional. I was so happy! Thanks, Joe!

Lee C

4 years ago

The work itself was ok, except they did not put a shut off valve in like the estimate said they would. Their prices are ridiculously high. The person that did the original estimate said it was worst case scenario in case the leak was way outside the house and they had to do a lot of digging. They ended up just doing some hand digging (2 guys 2 hours) and ended up charging me $4,000 just for that. They used 3 feet of copper pipe and one connection and charged me a $1,000 for parts. They said this was all industry standard. I would never use this company again.

LynnAnn Huizingh

a year ago

Kevin was wonderful to work with. Very professional and I lived there was no upsell. He diagnosed the problems and solved them for us. Very personable and kind to my elderly father. Thank you Kevin!

Anna Martinez

2 years ago

Thank you for being so prompt and sending Byron and Tyler ,they were very kind and respectful of our home, they were very thorough in explanation of what had to be done ,so again thank you.Hopefully we won't have to call you again but if we do we will definitely call you back.

Randy Estes

3 years ago

Tom Bailey was my Roto-rooter technician. Tom was on time and presented himself very professionally. Before entering the house tom slipped on shoe covers (cloth booties) to protect our carpet. He was fast, he was clean, he was fantastic!!

Linda Perry

5 years ago

Had a great experience with Roto-Rooter. My basement drain was backing up, Evan B. Was able to diagnose and fix the problem quickly and efficiently. Evan was very professional while doing my repairs. Will definitely use their services in the future.

Garth Lumb

7 years ago

Fred was great and extremely helpful in an emergency situation. He showed up first thing in the morning and helped us to get the situation resolved before we had folks over that afternoon. To top that he was easy to work with and really cool guy. Definitely saved us and I'd highly recommend him/Roto Rooter.

Alyssa Correale

7 years ago

Scheduled an appointment online and a highly trained Roto-Rooter technician was at our house less than 5 hours later!! Zack was extremely professional and helpful; he worked with us to identify the cause of our slow drain, resolved it, and recommended how we prevent it from happening again in the future. I will definitely call Roto-Rooter again!!

Robert Livingston

5 years ago

Called Roto Rooter with a Saturday night plumbing emergency and they were able to have repairmen there within the hour! Caleb and Marvin were outstanding with their level of service, their demeanor, and their approach to the uncomfortable situation of having guests at the house while they were their working on an emergency plumbing situation for us late on a Saturday night! And the job was done faster than expected, they cleaned up impeccably well, and could not have been nicer guys, especially considering the nature of the call. Could not have been happier with my first Roto Rooter experience!

Quintin Gerard

5 years ago

We were out visiting our kids, and they needed a drain issue handled. Ricky Shine the tech, and Steve Reed who came and did a pre-site inspection were 1st class! Very informative every step of the way, same day service, and extremely professional. If you have a drain issue, call these folks, you will be happy you did!

Brian Leprowse

5 years ago

I needed a dated piping system replaced in my home. Roto Rooter arrived promptly and performed excellent work. Best of all, they completed the work very quickly. This allowed me to get back to my day while avoiding the headache of missing time from work.

Loren Schillinger

5 years ago

Service was very good. The technician Caleb kept me informed that he would be delayed in his arrival. Upon arrival he quickly resolved the issue and was extremely helpful in explaining what caused the problem. The cost was very reasonable. I would definitely use this plumbin service again.

Lauren K

5 years ago

Our main line had a blockage and Mike S was here within 2 hours of our call. He cleared our line within an hour. He was fast, efficient, friendly and knowledgeable. What a great experience considering the type of problem we had. I would recommend to all our family and friends.

Lindsay Swain

3 years ago

Needed help with a kitchen sink faucet. I couldn’t remove without possibly breaking the copper pipes. I made an appointment. John from Rotorooter came in, quickly made all the necessary repairs and even polished the sink. My wife said the sink looks brand new. This is the third time using them for plumbing repair. Each time it has been fast and reasonably priced.

Bruce McCarl

4 years ago

Our sewer line plugged up a few days before Christmas. I called a few plumbing companies in the area, and all of them said they could not get to us until after Christmas. I called Roto-Rooter and the lady said, When would you like us to come out? I said, Right away, she said ok. Daniel & John showed up in a couple hours. They were super polite, and very professional. They had the problem located in no time. They cleaned out the main line, and checked it with their camera to make sure it was done properly. What an awesome team they made.

Vanessa Steed

2 years ago

The guys were awesome! Moved the washer out of the way and the toilet and put everything right back. I would totally recommend them and I so appreciate the promptness and informing me of what they were doing and what they found. They fixed the problem and now I can get on with my day.....thank you!

Ben Redbeard

6 years ago

Great service! They were here on time and the same day we called, which really helped us out. The gents were really pleasant, professional and helpful working on our old (and wonky) house. Got us back in the saddle and helped us plan for addressing the underlying issues from our aging system.

Taylor Sarni

2 years ago

Roto Rooter to the rescue! We had a horrible blockage from the disposal come up through our bathtub and on super last notice they were able to come solve the issue. We live in an old building so it took patience but Tyler and Kaleb solved it no problem! So thankful for a pleasant and successful experience.

Robin Haugland

5 years ago

Mixed reviews. The technician who finally came was good. He was friendly and got the job done. I feel like I was over-charged, though. Also, I was told that I would have someone within 4 hours and the technician didn't arrive until 24 hours later. (He also told me I would need more work done but things seem to be working fine. Hmmm.)

Andy Pekoll

9 years ago

Absolutely wonderful experience. Called at 5 pm on a Sunday Evening, and they had Jason come out within 2 hours to fix our clogged drain. He was able to diagnose and fix the problem within 45 minutes. Shortly after this issue was resolved, we noticed our water pressure in the kitchen dropded to next to nothing, so we called to have Jason come out again. He again diagnosed and fixed the issue within 30-45 minutes. There were some of the best service experiences I have had in a long time and would definitely recommend both Roto-Rooter and especially Jason if you have any plumbing issues.

Chris Elliott

3 years ago

Saved our bacon!Was awoken last Thursday night/Friday early AM (1/16) by my GF when she said that our kitchen sink was leaking into the basement. This was the first scary moment I've had being a new home owner, and to make the matters worse it was 3 AM on Friday morning, and the leak was still dripping at least a sizable drop per minute.Roto-Rooter was over within 20 minutes of my GF's call (@ 3 AM) to turn our water main off and assess the damages. They came back Friday morning (earlier than expected which was nice), and found that our plumbing under the kitchen sink was not up to code, and that the connectors used were actually illegal in some states (not CO unfortunately) since they were ticking time-bombs.They fixed everything up in about an hour, and also found that the previous owner had mis-routed my water line for our swamp cooler, which cracked as well (thank you home flippers!). These guys are amazing, and will always be our go-to plumbers (hopefully not as hair on fire in the future with their help!).Also, Caleb (#5403) was who we worked with and he was great!Thanks again team!

Amanda Blanco

4 years ago

We had a pipe burst in our home and after several other plumbing companies saying they could not come out until the following week Roto Rooter was the only one able to come within a couple hours and were completely able to help us out. Craig R. Was awesome and talked us through the whole process and made us feel comfortable with everything.

E C

3 years ago

I called Roto-Rooter for the first time ever on a Saturday when the main drain in my house started backing up. They were able to clear the drain, remove clogs and get restoration over in the same day. Technicians Steve R and Kevin S were very kind and professional, too. I would definitely call roto-rooter again, especially for any emergencies.

David Crouch

2 years ago

Quoted 450 to do a thermo couple replacement- then wanted to replace the whole gas unit for 1k as the suggested repair.Called a local company and he laughed when I told them the quote. This was after rescheduling due to tech delays for 2 days. Complete waste of time and service charge. Would not recommend to anyone.

Kyle Buffington

8 years ago

I recently had an unpleasant surprise from rotor rooter. I called to schedule an appointment to have my main sewer line cleaned. Having an older house with clay pipes, this is necessary every few years.While I was on the phone I mentioned that my sewer line was just over 130ft. The length of my sewer line has been a problem in the past, as most snakes are only 100ft and require an additional charge. I was quoted $350 so have my main line cleaned. This was higher that the usual company I use but needed to have it done, so scheduled an appointment for that afternoon. My normal company couldn't get out until the next afternoon and my main line needed immediate attention.The technician arrived on time, clean cut, and well spoken. He went to work cleaning my drain. 20 minutes later he knocked on the door and said that the snake was at the end and the line was still clogged. I asked him what the problem was, collapsed sewer line? No.He needed to put on an additional 100ft section of snake to address the whole drain. The ADDITIONAL cost would be $225 (the total cost of what my normal company charged). It needed to be done, and I was already on the hook for $350 so I agreed to the additional charges, bringing my bill to well over $500. I was lucky that he just happened to have the appropriate equipment.This wouldn't have been a problem if I was able to get an accurate quote over the phone. I would have simply called another plumbing company and used that $300 I saved to take the wife out to a nice dinner. Every once in a while you get snaked and this company made me feel that way.I realize that when you deal with the unknown - car repairs, medical issues, ect there are always uncertainties. This however, was an issue that I deal with every few years and have never been surprised by it.I will say that I was Impressed with the technician himself. He was polite and knowledgeable. Even kept his cool when I became upset. I want to believe that he was not given the correct information.

Edward Mikolajczak

3 years ago

Caleb Breen and his trainee Matt were very professional and got the job done. I asked them to install a line from my main water line to an access panel near the front of my home so I could have a sprinkler system installed.A few hours later, and some necessary holes, the installed line looks clean and professionally done. It also saves me money and a headache if the sprinkler company were to install it improperly.I would definitely recommend Roto Rooter and will use them again in the future if needed. Caleb is my go to plumber.

Nita Regan

6 years ago

I have used Roto-Rooter exclusively for all of our plumbing and water emergency and remodel needs since 2002 because I know they are knowledgeable and will make the repairs correctly and guarantee them. I use them for the yearly clean out of the sewer line to the street religiously ever since some back-ups/floods in my basement years ago and they taught me how to combat it by simply putting that on my schedule regularly.This last visit was due to an unfortunate incident because one year ago against my better judgement I went ahead and let the contractor remodeling my kitchen set up the new pipe line format inside the island for the sink. He acted like he knew how to do it. Wrong. I had to make an evening call for help when we discovered a pool of water had leaked through the floor to the basement ceiling, accumulated on the top of the wall cabinets in the office below the kitchen and was pouring onto the desktops and equipment. There was no extra charge for the after hours call! They located the problem quickly (improper joint, improper placement, and a water line not secured in place which when inadvertently was pushed by items under the sink cabinet, caused an awkward angle with the joint, and then a leak, and then a constant stream). It was solved quickly and the technicians (as is always the case) were wonderful.They are all thorough, well-trained, and keep you availed of every step and answer all questions. They also make additional suggestions for future consideration and offered remediation help if I felt the water damage was extensive. Another big plus is that they are so courteous and are conscientious about not tracking in dirt or snow, and cleaning up thoroughly. I very highly recommend this company.

Blake.

4 years ago

The Roto-Rooter crew was incredibly timely when I called the morning of my issue - they were able to show up just a little later that afternoon! Joe Shirey and Kevin Salmon were super polite during the whole process, and were quick to get in and out while solving my sink drain issue without a hassle! I felt confident in their ability to diagnose/solve the problem, and would definitely feel confident about going with Roto-Rooter again!

Nick Strong

3 years ago

The guys were great, Pablo 5803 that fixed my issue did an amazing job Byron 5882 and Alex 6429 did the mitigation and made sure everything was taken care of. Everyone that came to my home was professional and polite.

Timothy Wojtusik

5 years ago

Caleb #5403 and Zach saved the day! We had a lift pump that was overflowing in the finished basement and they were willing to come out at the end of the day and take care of the situation. Even though they were clearly working later than expected, they were pure professions with great customer service. We will be using them for all of our future plumbing needs!!

Mira Jagman

4 years ago

Kitchen sinks backed up the night before Thanksgiving and went into Thanksgiving because apartment maintenance could not resolve with their tools available. Roto-Rooter saved the day. Adriel #5868 came and ran 50 feet of line and resolved the clog. He was personable and taught me about our plumbing lines. He left the sink and his work space nice and clean. I really appreciated him coming to fix the lines on Thanksgiving. I am thankful for him :)

Erin Gardner

3 years ago

Juan was incredible and provided excellent customer service. He solved our plumbing issue in under an hour and was very polite, helpful, and professional. Will definitely call Roto Rooter again in the future!

Ali Moaddeli

4 years ago

We had a substantial sewer backup in our basement. A neighbor and I tried to snake it, but failed. We called Roto-Rooter and they sent us Kyle. He was fantastic. He worked diligently and efficiently to get the line unclogged. He worked past 930pm!

Rebecca Gillis

7 years ago

Amazing job! Dennis was so polite and had a smile on the entire time. He was very knowledgeable and took time to explain before he did anything. He quoted prices before starting any work. No surprises. Dennis even took time to tighten up my loose door knob. I will never go anywhere else but Roto-Rooter!

Shannon Mccoy

2 years ago

I had an issue with my sump pump and Steve and Tyler were awesome! They came on a holiday after hours and replaced it quickly. Professional, honest, efficient and so kind. Really appreciate them!

Emily Sinclair

6 years ago

On a Sunday morning, two days before we were scheduled to go out of town, our bathroom drains backed up. We saw the great reviews for Roto-Rooter and called. Roto-Rooter came early Sunday evening, cleared all the drains, cleaned up, and our tech, Mike K, was super friendly and polite. This could not have gone better and I'm really grateful!

Colorado Paint & Roof Master LLC

9 months ago

Kosty did a great job! He was worked hard at clearing out the blockage. I appreciate his knowledge and patience.

Lorina Monks

5 years ago

Just had a service visit from Ricky Shine at Roto-Rooter for a clogged sink. He was very professional, friendly, and explained everything very well before, during, and after him working on our sink. He fixed our clog quickly and efficiently. This was my first experience with this company and I will definitely use Roto-Rooter again.

Walter Armer

a year ago

Great experience today with Roto Rooter. A shout out to the technician, Jake. He was super professional, got the job done well, and generally went above and beyond.

Karen Cooper

6 years ago

I called Rotor-Rooter and that day they were out at my house to fix clogs in my french drains around my house. It was so nice that they had someone from dispatch keeping me updated while I waited for their arrival. It allowed me to run the weekend errands I need to do and not miss them. Plus they don't up charge for weekend calls, and this job is a lot more convenient to complete if you have weekend to do it. They had the right jet machine and worked quickly because the use of the machine was very expensive. It did the job and even allowed us easy access to the ends of our drains so we could fix them ourselves. They suggested easy to install fittings for the ends (they don't sell them) and now our drains are easy to clean ourselves. So worth the call and the hour and a half to clean out five drains.

Screaming Salamander

7 years ago

We had an older shower system in our mobile home and couldn't find many places that would even service it. Our technician Sean was able to custom fit a new faucet of our choice in place. He is super fast and did a fantastic job. We will be calling you guys if we need service for anything else!

Kara Rocha

a year ago

Tyler and Robert were professional, friendly, smart, and exceeded expectations. They were able to find holes in a sewage pipe that were located in the middle of a wall. I'm a Happy customer.

Lindsey Henderson

5 years ago

I am not going to lie it took three sets of technicians coming to my house to get truly amazing service, but when Mike and Josiah showed up I knew I was in good hands. They were knowledgable and professional and were not going to leave until they got the job done. I truly appreciate their hard work and kindness. I would have them come back in a heartbeat!

Tawna Ayers

3 years ago

Rustin and his crew were great! They kept me informed all the way through the job no matter if it was bad or good news. I appreciated the fact that he was honest with me and kept trying to get the pipe unclogged.

Jerel Gibbons

5 years ago

My Technician Chris was very professional and did his work very efficiently. He not only answered all my questions but he taught me some valuable tips on how to keep things in great shape. I will refer Chis and Rotor Rooter to all my friends and family who need ay type of plumbing service. With service like this Roto Rooter just gained a life long customer! Nice work Chris! #5056

EJ Becker

6 years ago

Paul did an awesome job! He was very knowledgeable, quick and clean.

Had trouble with scheduling tho and had a wait long periods of time. However, Paul's customer service definitely made up for it!

Michael Donahue

3 years ago

Tried a local place first but they never showed. These guys had the most/best reviews so decided to try them. Prompt, professional, pricey. Exactly what I expected. They have good quality gear, tools, and chemical cleaners. The individual seemed experienced and knowledgeable. If you prefer to pay a premium for higher quality service, this is the right company.

Jessy Rozitis

3 years ago

Jake H. at Roto Rooter was great. He showed up within 2 hours of my call and stayed for almost 3 hours at night until the clog was fixed! I am happy with Roto Rooter's customer service and punctuality.

Josh Abramczyk

3 years ago

Joe came out this evening to take care of a clogged drain in our home that was causing a water backup. He was very friendly, professional, and took care of the problem quickly. We definitely know who to call if we have another problem!

Jon Farmer

6 years ago

Our experience working with Roto-Rooter was a good one. Our kitchen sink spontaneously began to overflow - the glories of apartment living - and after I drained it and tested all of what I could on my own I knew that the line had to be snaked. Although I've rented the stuff to do it on my own before, I wanted to use Roto-Rooter because of the convenience and the assurance it comes with - I was tired of making multiple trips to the tool rental place because of poorly maintained equipment.Joe S. was our technician and took good care of us. When he arrived he assessed the situation and gave us a quote on the spot and after we approved it he went to work right away. He was professional and polite and cleaned up after himself. He even took a quick look at our bathroom sink for no extra charge - he didn't have to run it.I have no hesitations recommending Roto-Rooter.

Maggie Neterval

a year ago

Mike resolved all of my apartment’s sewage issues and even helped clean up. He was extremely kind throughout a very stressful day.

Nathan Benes

6 years ago

The technician, Joe S, was able to come out promptly after I called roto-rooter. The service was completed swiftly and he was able to clearly explain to me what the problem was. My one complaint (and why this is 4 stars and not 5) is that I found the service to be a little pricier than expected. $500 to replace a garbage disposal seems a bit obscene - Especially when $320 of that is for the work (I wish I made $320/hr!)

Michelle Paulus-Baumgarten

a year ago

Zac Koehler was fantastic, he was professional and explained every step of the process. They arrived within two hours of us calling and solved our problem same day.

Victor Villasenor

3 years ago

Paul Andolsek (Tech#1270) came out and got us back up and running in no time!! This is not the first time we've used Roto-Rooter and we will continue to use them. All their service techs we've dealt with so far have been great, not surprised paul came out and did a great job, highly recommend!!

Lisa Hudson

2 years ago

I didn’t realize the plumbing was backed up until evening. They came out to assess the damage helped me file with my insurance co. Then the guys came out to remove the clog at night so the cleanup could start right away the next day .

Margo Dolan

5 years ago

Today we had a bit of commotion with sewer overflow. Caleb tech # 5403 did a great job.. Caleb was patient and communicative with me as I tried to understand the problem and empathetic to our problem. Caleb was training Josh and obviously not as experienced was present and had initiative to learn Caleb was attentive to the work while very attentive to cleaning up the mess . We are grateful ! thank you

Colorado Designs

5 years ago

Highly reccommend! This was my first time calling a plumber and I needed one immediately for an emergency with basement flooding and contamination.Brad, D, and Jose are all very professional, friendly and quick to fix. They came same day and Brad spent all day fixing the problem but also using their industry tools to find out WHY my house line backed up. We found out more bad news than we wanted to hear but it was a bigger problem that needed to be fixed and I feel like if I hired a neighborhood plumber, he would have just unclogged the pipe and left, leaving this to happen yet again. My basement was flooded so ROTO-ROOTER also provides a water restoration team to clean up the mess. Thank goodness! Jose and his team were at my house that same night cleaning my basement and disinfecting. Life savers. Their knowledge and quick responses made me feel like I can trust them to do the job right.

Lisa Alexander

3 years ago

James did a great job cleaning out our exterior drain problem. And he was extremely accommodating about our driveway construction which complicated his access to the problem. It was easy to schedule and he arrived on time. Love that!

charles allen

4 years ago

Mike Shirey was great. Everything was explained before hand. He also located with his scope after cleaning my slight break in the pipe. Courteous and very knowledgeable.Great service and worth the price.

Alexander Jimenez

2 years ago

Bryce and Robert were extremely professional and courteous. They were able to fix my toilet leak in a matter of minutes. 10/10 would recommend!

D. C.

3 years ago

We had a catastrophic water main break, flooding the basement, and destroying our furnace and hot water heater, in the middle of winter. I had several teams helping, all of whom were professional and courteous. Ted was fantastic, coordinating things and replacing our water heater. David really came through with an emergency excavation team to replace the ancient galvanized lead main with copper pipe. Jose and John were meticulous and caring when it came to water mitigation. All around, a great experience, especially considering the dire circumstances.

David Fairburn

a year ago

Kelly did a great job and was very efficient. He talked us through everything he was doing and we trusted him entirely. Would recommend.

Kitty Kolding

6 years ago

We had a horrible clog in our kitchen plumbing that the first Rotorooter specialist couldn't resolve. He called in the dream team of 2 experts from his office who had some specialized equipment and specialized knowledge to complete the project. They were at our house from 7 to 11pm - on new year's eve, no less - relentlessly working to solve the problem. They were exceptionally polite, helpful, thoughtful, careful and highly skilled. They also cleaned up everything before they left - which was no small task - and priced their extensive work very fairly. I am a fan of RotoRooter for life.

Trecia Soon Fah

4 years ago

I would love to give them 5 stars because they were faster than others and the person that came out was super nice and polite. But I can't do so. They don't give you a price for drain cleaning over the phone. So you have to wait for someone to show up at your house. By then you are in a position of backed up drain or high priced charge to get it fixed. The price is much higher compared to other quotes I received by phone. I will not call them again for this reason. They were charging me $375 to unclog my main drain. Had to find a coupon online to get it down to $299. Others charge less.

Jennifer Drotar

7 years ago

The technician was courteous and knowledgeable. He respected my home by wearing booties over his shoes, cleaning up after himself and making sure I was satisfied with the way the problem was solved. I believe the price was fair--I didn't get any other bids as I needed the work done immediately and I trust Roto Rooter. Ask for Mike, Tec #2027

Lindsay Dikeman

4 years ago

The drain in our basement started backing up with water so we called Roto-rooter and they scheduled an appointment for us right away. Caleb came the next morning and cleaned out the line, was super friendly, answered any questions I had, and finished in less time than he anticipated. Thanks guys!

Emily Crawford

5 years ago

We had a terrible drain issue in our laundry room. Anytime we did a load of laundry the water would come up. Justin David #5289 came in and fixed this problem in like 30 minutes. I was stressed this would end up being one of those issues that pile up to be super expensive but Justin was super nice super professional asked a ton of questions to make sure he was just doing what we needed. He gave us preventative options to make sure the issue won't happen again. If I need a drain fixed again I will definitely call them and ask for Justin! Awesome affordable experience!

Andrea Macholz

2 years ago

Tom was very friendly and thorough! He was able to unclog both the kitchen drain and laundry drain to the main. He also took the time to teach me about preventative maintenance for the future!

Ariel Taylor

11 months ago

Roto-Rooter is available for weekend plumbing issues and come out promptly. They're always friendly, professional and fast

Tina Sandoval Schock

3 years ago

They missed their 4 hour appt window by an hour the first time I had an appt. I rescheduled the next morning, they wouldn't give me a price over the phone. They showed up the second day and quoted me 3 times the amount of other companies for a basic line clean from a cleanout in my back yard (just needed roots cleared once a year). When I scoffed at the price they went to their truck to 'call their boss' and came back with an offer still twice as high. If they can discount a service that much and still be higher than competition they are admitting that they are ripping people off. I called Rooter Town as they left and they were at my house within an hour and cleared the line in 20 minutes for 95 bucks.

Marlene Vigil

4 years ago

It was a Saturday evening after business hours and I found that the toilet would not flush. I panicked as we only have one bathroom. I got my iPad out ,looked up plumbers and started calling all of them that advertised 24 hr service. The first two on the list could not come out until the next day, the next number just never answered, then I called Rotor Rooter. The person that answered the phone was so sweet and polite and told me she could get someone out within 4 hrs. It wasn't even 5 minutes later and the dispatcher called to tell me that the plumber was on her way. Celina #5374 was so nice explained things to me and had the toilet working in 10 minutes. I really would recommend this company and this particularly this plumber to anyone that asked.I can't thank them enough.Marlene

Angela Escobar

4 years ago

I called Roto-Rooter at 11 pm at night. It was an emergency but water wasn't gushing so we could wait until the morning. They called between the time they said they would be here 8am to 10am. It would have been 5 stars if they showed up between that time but dispatch had a lot of calls and had to get more people in to work. They did have someone here at 11:15. It was not his fault and he did a great job. His name is Angel worker number 5767 and he explained the problem and costs and cleared our main line. He was very professional.

Krista Hursh

3 years ago

Chris the plumber that was sent from Roto-Rooter Plumbing & Drain Servic. Chris was clean, polite and very informative about the issue I had with my mainline back up in my older home. He covered my white carpet and was careful with the furniture he had to maneuver around to get to the basement. Chris explained what he was doing throughout the process and even took apart his machine to get it past the tight spot between my utility sink and hot water heater. I really appreciated Chris's effort, as the plumber I had out the year prior from a different company wouldn't use his big machine to do the job because he said it wouldn't fit.I highly recommend Roto Rooter and their good reputation with years and experience in the plumbing business. Yay Chris!

Rebecca Pfundstein

5 years ago

The gentleman who came out to fix our slow drain was completely pleasant. He did not have an easy job, but he kept us informed through the process. My only complaint was that it took a little longer for someone to get here than I had anticipated after my initial call.

Victoria Kimble

3 years ago

We discovered a main line issue Sunday afternoon and Rotorooter was able to send out a technician that same day to fix the problem. Kevin S. was professional and prompt, providing us with excellent service.

Wendy Renaud

7 years ago

Allen Anderson did a wonderful job with our sewer drain! Very prompt, courteous, expedient, knowledgeable. Cleaned up when he was finished, and explained the procedure. Will certainly recommend Rotor Rooter for all plumbing emergencies.

Katie Headley

2 years ago

I was having huge issues with anything that went down my kitchen sink coming up my basement shower drain. Kaleb came out and fixed the issue promptly and professionally. I’m hoping they won’t have to be out again. Would recommend Rotorooter Westminster.

Dan Bramlage

a year ago

Jake was great. Professional, honest, helpful, knowledgeable and really took care of me well. I'll go back to Roto-Rooter again!

wb berger

3 years ago

Preparing for a family holiday dinner is the least welcome time for a stopped up sewer line.One call to Roto Rooter and within 35 minutes Brennan was on site, finding the problem and solving our potential disaster before an hour had passed.This is the second time we've used you guys- and the second time our expectations have been far exceeded.Thank you, thank you, thank you.Bart and Susie

Brian Devlin

a year ago

The woman who answered my after-hours call was the kindest customer service rep I could’ve asked for and made a stressful situation much more tolerable. Ian came out to perform the service and was very professional and efficient.

Jason Lilley

2 years ago

Kevin was on time and very professional. Service was quick and thorough. Job was completed at a reasonable rate. Kevin is a good representative of your company.

Scott Beckman

4 years ago

I had a backed up/clogged drain leaking through the wall and damaging my hardwood floors. Roto-Rooter scheduled a tech to come out on a Wednesday between 10-2pm. When nobody showed, I called at 2pm and was told someone would be there within the hour. Nobody showed again so I called at 4pm and was told they were working on it but couldn't provide a time. Finally, I called them at 4:30pm and canceled the tech so I could go with a different company. Terrible service on every call.

Ceanna Madden

a year ago

Our technician was amazing! He was early and he walked us through everything he was doing. He offered us the most cost efficient services, which was greatly appreciated!

Tyler Michieli

5 years ago

While the technician was capable and able to do the simple task of cleaning out a clogged drain the overall process was so poor that I won't be using them again. They give you a 4 hour window, for me from 8 to noon. At 12:30 I called them asking where my technician was and they told me it would be a while, but it took me calling them where it should have been the other way around. Eventually they showed up at 3pm, and quoted me $359 to clean the drain (you can go to the hardware store and buy the machine they use for $250-300 and do it yourself in an hour). I refused that price but they reduced it and at the point I was so frustrated I ended taking it. The over priced service and poor response time was not worth dealing with them again, I'll be calling a local service company in the future.

Peter Craik

5 years ago

Caleb (5403) and Josh came out the other week to repair an outdoor faucet. They were friendly, courteous and professional. They were all done in under and hour. Would def have these guys out again for any repairs! A+

Sarah Morris

4 years ago

We had a window of 4-8pm, and our workman did not arrive until nearly 9pm! Then all that was required was using a plunger on our sink and it cost us $89! Should have been discounted for the time that we spent waiting. The workman was lovely and very helpful.

Sue Anne Graham

3 years ago

Scott #5927 was on time, polite, knowledgable, and friendly. He explained in detail what he was going to do to fix our drain, and then did it. He also went back to the office to get some drain cleaner for our drains since he didn't have it on hand. I would have Scott back again for his service!!

Samantha Thomas

a year ago

Tom and his trainee were fantastic! Very professional, efficient, explained everything to us. Will absolutely be using them again for any future plumbing needs.

Jo Anne Hartl

6 years ago

Was VERY happy with the work done on our new sewer system. The crew did a wonderful and, as neat as possible job. Not too thrilled with having to pay $349 two days before this. Then $10,000 a couple of days later. A little extreme if you ask me.

Lily Haugan

5 years ago

Zach ,tech #2849 ,was the fourth tech sent to our house to fix a clogged drain when the dishwasher was in drain cycle. He fixed the problem the three pervious tech could not. Very polite, thorough, knew what he was doing. I was not very satisfied with lack of results and missed work day from first three techs. However I will use RotoRooter again as long as Zach is the service Tech . I would have given five stars if Zach had been the first Tech.

John Gallagher

4 years ago

Roto-Rooter technician, Jacob H (Tech 6041) efficiently cleared our basement floor drain. He was prompt, courteous and very professional. He wore protective shoe covers and left the area immaculate. I would recommend him to anyone who needed drain cleaning services.

Stephen Mooney

a year ago

The technician was very knowledgeable and polite. The service was completed properly. He was even a good sport with the kids too, which I appreciate.

Pete Kosciuk

8 years ago

My technician's name was Adam out in the Boulder area. Adam was great - he was very knowledgeable, kind, and friendly. I would highly request him again if contacting Roto-Rooter, and was very pleased with the level of service provided.

Michelle “Shelly” Leshe

4 years ago

Called on Friday night and they said they'd have someone out saturday between 10-2. Was pushed until after 4 pm in which case it was useless to have them come as I was having people over. We rearranged for the next day between same time frame and they showed up early 40 minutes early which sounds nice but in fact is inconsiderate to show up outside of the agreed upon time without warning. Charged $375. Had the misfortune of having my tub clog the following day and called them again. Showed up late and wanted to charge $375 again. They make it sound as though they can't quote you over the phone because they need to assess the problem first and tailor your quote to you. Very misleading, they already know they buy in price for their customers. I got another quote for $95 from different company. Roto rooter also tries to sell you with the 6 month warranty both techs ominously warned it could clog again. That may be true but it i could have the other plumber come out here nearly 3 more times and it would still be cheaper than roto rooter. The only reason why 2 stars instead of 1 is the tech was friendly and professional. Business as a whole- I wouldnt bother.

Chrissie Jacobsen

2 years ago

Mike was friendly and professional. He explained what he was going to check, and what he was going to do. He fixed our clogged drain quickly. We will use Roto-Rooter for our future plumbing needs.

Paula Vories

10 years ago

The appt. scheduler was very polite and offered to schedule me the same afternoon. The technician was very respectful and explained everything he was doing. He snaked out the basement floor drain and was finished with the whole call in less than half an hour. This was my second experience with Roto Rooter and I have been happy with their work.

Jonathan

3 years ago

The Roto-Rooter plumber came out and looked at my issue. He literally took about 1 minute looking at it and told me it was going to cost $1,198.00 plus parts. He informed me that this fee would not include the drywall hole repair (the hole he would make in order to get in and do the repair) and I would have to call someone else forthat. I declined and paid the $69.00 fee for one minute of his time.Called another licensed plumber and he did the full repair including drywall repair for $450.00 including the parts.

Dianne Losasso

5 years ago

This company works fast and efficiently. The plumber was knowledgable and easy to work with. He listened to me and accommodated my requests. His input regarding the situation was valuable. The hourlyrate for the plumber was extremely high and this information was notgiven to me when I first called and asked.

Kris Green

4 years ago

Had a great experience today - woke up to a flooded basement. Other company wouldn’t come out until tomorrow, so decided to try Roto-Rooter. What a great decision! Our technician, Joe S. was fantastic. He showed up on time, was knowledgeable, and honest. We would definitely recommend Roto-Rooter! Thank you!

Dina hildreth

8 years ago

Called Roto-Rooter 8/22/14 and scheduled an appointment for the late afternoon. The customer service rep was very friendly and even called to let me know someone was available earlier than expected. Dennis came out and was very knowledgeable and explained the process. He was friendly and I would use their services again. Westminster, CO

Andrew Holt

3 years ago

Had a backed up basement drain. Jake H was very friendly, polite and explained everything very clearly. He fixed our problem and checked everything afterwards. A wonderful tech, and we would gladly use him again.

Hugh Hartigan

6 years ago

We had some emergency plumbing problems come up on a Sunday and called Roto-Rooter. They said there was a four hour window, but someone arrived within an hour of calling. Robert Mello came to help us out and was amazing! Not only was he friendly and polite, but helped me search around the house to find and access pipe to save us some money when cleaning our main line. We didn't find it, but he still helped me search for about 20 minutes.When he finally started working, he ran into some issues and always kept me up to date about what was going on, making sure I was in the loop each step of the way. He was courteous of our space and easy going while working, even though the job he was performing was incredibly difficult. Evidently the bearing broke on him and he had to pull out 110 feet of pipe by hand and he didn't complain the entire time.We are very happy that we called Roto-Rooter and that they were able to solve our problem, but we're even happier that Robert Mello was the one who took care of us. While I'm sure I would recommend Roto-Rooter to friends and family, if I ever need to call again, I'll ask for him specifically. Thanks for all of the help, Robert!

Lindsay Simpson

5 years ago

The tech, Michael Vossberg, was able to come the night I called - no extra charges for after hours. He was at my house within an hour of my call. He answered all my questions about what he was doing and gave me advice on how to avoid future service calls. Very pleased with the service.

Karen Gregory

2 years ago

Tyler was great! He was friendly, professional, and got the job done quickly. I would highly recommend asking for him if you use their services.

Gabrielle Fischer

3 years ago

They responded to our issue within an hour and had the repair done quickly. They also sat down with our insurance and helped get the whole process started and gave important information to the insurance adjuster.

Sidney Auerbach

4 years ago

The team of Bryan and Hass that came out to my residence were very professional and extremely pleasant to work with. They understood the situation and did a great job of explaining what they needed to do and the process behind getting my situation remediated. I would definitely recommend this company again for everything they did for me when I was in a time of crisis. Thank you!

Joanna Morsicato

6 years ago

We needed the mainline to our 50 year old septic replaced. Roto-Rooter took videos of our line, and we could see the damaged portions ourselves. Roto-Rooter brought crew and equipment to our rural location and replaced the line in one day! They provided a lifetime transferable guarantee! The price was high and the service was top quality.

Joe Cicchese

5 years ago

I am extremely happy Roto-Rooter sent Caleb Breen to my house to address my emergency plumbing issue. I called Roto-Rooter because of a leak in my main water valve on a Friday evening. He arrived faster than the time estimate I received from dispatch, he was extremely friendly, knowledgeable, and didn't try to up-sell me on the work that needed to be done. The valve is fixed and I can rest easy knowing it was taken care of by a professional.

Selena Smith

2 years ago

Kevin and Logan provided superior customer service. They assessed my basement and determined a quick resolution. They explained exactly where the problem was stemming from and went to work to repair it. I appreciate the swift resolution and reassurance that my problem was resolved.

Loretta Gammon

6 years ago

I requested service late afternoon on a Saturday, had to be rescheduled Sunday morning, but phone updates were very helpful, and most reasonable why was rescheduled, kitchen sink not draining, but in the big picture, not a crisis; Manny came on Sunday and fixed my drain, he was wonderful, personable, answered all questions and I am a very satisfied customer!!! (mind you this was also holiday weekend with 4th of July on Tuesday) very appreciativewould just add one thing, tried to schedule on-line but did not work due to server issue, finding a phone number on web site was impossible, VERY difficult to find and easily could have given up, but glad I did not

Donna

4 years ago

The Roto-Rooter team, Joe Shirey, Kevin Salmon and Mike just left my home and I couldn't be happier with their professionalism and workmanship. We had a plumbing issue arise the night before that we tried to fix ourselves and couldn't. Called Roto-Rooter first thing this morning, they came out and fixed our issue and even additionally sent a camera down to make sure the main was okay. They were very personable, friendly and very reasonable in price. I would highly recommend them and will call them in the future. Thank You!

gbu journal

5 years ago

They said they would show up between 2 and 4pm. It was around 3:45 and still no tech had arrived so i call to ask when I could expect someone. They said they were running late but definitely would be there in about an hour. Finally, at 6:30pm they called and said no one would be coming today and I would have to reschedule for tomorrow. Really?? So I waited around all day, cancelled plans, and now they are not going to bother to even show up? They offered no explanation, but it was St. Patricks day, and I suspect they wanted to go out for the evening so they decided to just give a big middle finger to their clients and go party. 24 hour service? Not if there is a major drinking holiday, I guess. Don’t make promises you don’t intend to keep, Roto-Rooter. We have two small kids at home, so you just missed out on about twenty years of plumbing jobs. I hope it was worth it.

G

4 years ago

Andy 2294 was very knowledgeable and helped with our entire system. We had called several other companies, but Roto-Rooter sent Andy out from Denver to Longmont within 2 hours. Andy went the extra mile to show us how we need to update our main clean out and how to maintain our system.

Joyce Robblee

3 years ago

Michael was very professional and knowledgeable about my sewer needs. He was able to get the main sewer line cleaned in a very short time. I would definitely recommend Michael to my family & friends . Thanks Michael, you saved my day.

Natalie Lord

a year ago

My husband was out of town and we had a bathroom back up. Same day visit on a Saturday! Super awesome. Waiting to do a scope which he says was included. Thanks.

Marty Chavers

4 years ago

Chris did a good job of working on the problem. It turned out to be damaged pipe so not an easy solution. I’m satisfied with the service. I would have been less satisfied overall with the cost if it had been a simple clog but this took a lot of work to figure out.

Anne Hillyer

2 years ago

I called on Friday at 10:30 am. They told me it was a 2 hour window so I went ahead and booked them. Hour after hour went by with no communication. Then they called and said give them another 2 hours. By Friday at 11:00 pm, they called again and scheduled for the next morning. All this time, I have sewer in my bathroom waiting for someone to clean it up. Finally, at 11:30 on Saturday morning, the guy shows up. Now sewage has been sitting for over 24 hours and this guy wants to charge me $259 to unclog the toilet. Not a big deal, but at that point, they have you between a rock and a hard place. Don't believe them when they say 2 hours. The fact that the sewage sat there for so long caused a huge mess. I really wish I would have called someone else. NEVER USE THEM AGAIN!!!!

Connie Blanchard

4 years ago

Called Roto-Rooter for a slow draining drain. Roto-Rooter did not show up at the expected (reserved time 9-1) consequently we had to reschedule for the next day. Again, they did not make the appointed time 8-12, but did show up around 1:00. We had a clogged drain cleaned, which took about 45 minutes, the work was completed, but unfortunately the cost was more than 3 times what other plumbers charge (the bill was $389). I called roto-rooter and questioned this amount and was told that is their normal fee. They are a professional company, just way too expensive for me to give them a good rating. I will be using someone else next time.

Andrea Loughry

4 years ago

Our sewer pipe cracked and the line under the basement floor was rusted out. Field Supervisor Devon Donovan and his crew did a wonderful job repairing the problem. They were prompt, polite, and had great communication throughout, explaining each step. They were mindful of the messy and noisy project (cutting out the concrete floor to get to the pipe, removing mounds of dirt, and then replacing everything), and took steps to minimize the impact to the house & its occupants. The city inspector complimented their work, stating, These guys really know what they're doing. They finished with a thorough clean up, even returning days later, after the concrete had set, to replace the carpet & put the heavy pool table back in its place. Everything works beautifully, and we can't be more happy with this team and the results.

Amy Nixon

7 years ago

Your staff are great, from the office personnel to the technicians. There was excellent communication, I felt they had a genuine concern for my issues, they were respectful and courteous, as well as skilled. Mike and James explained why I had the issue and gave me 3 options as to how to go about a remedy. I like options!

Angelique Hill Roebuck

3 years ago

Super awesome people! They came within an hour of calling and cleared out the issue in no time. Exceptional service and very kind and warm plumbers! I will be calling again if we have any further problems. I wish I could give a million stars! Thanks Steve, Richard, and Mike!!! You guys were outstanding!!!! 🤩🤩🤩🤩🤩🤩🤩

kirsten sweney

3 years ago

Chris Eckel was simply AMAZING!!!He did a top notch and thorough job!He was fast, and efficient. He walked us through the entire process, and made sure we were happy and well informed.Thank you for going above and beyond!

Greg Grimsley

5 years ago

Vic arrived at our home on a Friday night to fix a clogged kitchen sink. He took care of the problem promptly and in a very professional manner. He explained everything that he was doing and gave us the cost upfront. I would definitely hire Vic to work on any of our plumbing problems in the future.

Jason Wynn

3 years ago

We had an overflowing toilet on a Sunday night and couldn't find anyone who would come out to the house. Roto-Rooter and Kevin Salmon came to the rescue. Kevin was professional and courteous and had our problem solved in under 2 hours. We were able to stay in our house Sunday night and start a normal week the next morning. Thanks Kevin and Roto-Rooter!!

kevin weisenberger

5 years ago

Extremely dissatisfied with this company! Tech was almost 2hrs late from quoted time, no one ever called to update me I had to do so and kept getting told they would be there shortly. When tech arrived to snake my kitchen sink he quoted 4x the going rate and wanted $400 just to snake a drain. No wonder they wouldn't provide a quote for snaking a drain over the phone. He was clearly diss interested in doing the job and said he didn't care that the pricing was 4x the going rate it wasn't his job to worry about that.It is a large company who doesn't care about clients and charges ridiculous prices to take advantage of people. STAY AWAY!- Kevin

Sasha Ableitner

a year ago

Used them twice now for two different drainage issues. Both times Angel was fantastic - super efficient and professional. Will definitely call again in future.

Scott Saunders

11 months ago

Scott, David and the team did a great job! They worked to minimize the hassle during a stressful situation. Highly recommend!

Keegan Bast

6 years ago

I had an appointment with them on 7/3 from 4:00 PM - 6:00 PM. I left work early to come home for this appointment. At 5:55 PM, their dispatch called and said they were running behind by about 30 minutes and the technician would call me when they're on the way. At 8:00 PM I had not heard from anyone so I called and they said they were behind and it would be a few more hours. Roto-Rooter ended up not being late but not showing up all together. The challenging thing during all of this is that I was more than polite and professional with everyone on the phone. No one apoligized and they were even rude acting like I was a nuisance for them. With all due respect, which is none, F this company.

Rebekah Kelman

a year ago

Zack Koehler came out diagnosed the problem, and determined one of the lines needed to be cleaned out. He was quick, very knowledgeable and professional. 5 stars and will use again when needed!

Cindy DeWolfe

5 years ago

Paul-1270
Was very professional and courteous! He showed up on time and explained everything he was going to do to fix the problem. He worked quickly and efficiently..I would highly recommend Paul from Roterrooter to address your plumbing and water cleanup needs.

Erin Vining

10 years ago

I called for a plumber last night to get our drains snaked, we live outside of Denver. They were ultimately unable to come that evening, but I was very impressed that they updated me regularly about the delay and gave me the choice to reschedule for the am. The gentleman that came this morning, Greg was very pleasant and professional. I explained to him that we have had this done before and that we were only interested in getting the drain snaked and did not want any other services. He was not pushy at all, and was very quick and efficent. This is the second time that we have used their service and will continue to do so.

Jenn Andrews

5 years ago

On a Sunday, I discovered a leaking pipe 3 inches of standing water under my house. They were able to send technicians the next day, who showed up exactly at the beginning of the expected time window. While they were working on the problem, we asked if they would be willing to fix some unrelated plumbing under our kitchen sink, and Mike happily obliged. Mike, Pablo, and Euan were friendly, professional, and extremely knowledgeable. Plus, there is a one month guarantee on the work. I highly recommend Denver Roto-Rooter for plumbing emergencies or non-emergency maintenance.

Jason Martin

2 years ago

David was awesome, went the extra mile, called the water heater manufacturer and had them overnight the parts we needed for the job. Though the job was not cheap, two house calls and some UPS overnighting of parts, we are back up and running.

Debby Wilfong

3 years ago

Roto-Rooter performed a squirrel extraction from my sewer line. After suffering a day with sewer line backup and flooding, we contacted Roto-Rooter who showed up promptly on Monday morning to begin the troubleshooting the effort. This was a complex extraction, and a team of professional and skilled technicians were able to extract the squirrel blockage within a few hours. Additionally the Technicians, Craig Wright and Larry Long, assisted in scheduling the Water Restoration Supervisor, Lanna Schulte, to review and assist with the home situation. She arrived within a hour and she was able to help me with initiating an insurance water claim, as well as detailing the process for the clean-up and restoring my home back to original condition. My husband and I are very grateful for the professional courtesy, as well as Roto-Rooter team being knowledge in performing this extraction and getting my sewer system flowing properly in a quick manner.

Ashley Ezedinma

2 years ago

I could not be more pleased with my experience with your organization. Initially, I phoned one of your competitors, having used them for services in the past. They assured me that my request to be seen at 3pm could be fulfilled so I left work and headed home only to get a call at 3:15pm saying, we don't have anyone available because you requested 3pm. I called RR and wish I could remember the gentleman's name that helped me initially because from that moment on, you all gained a customer for life. He was so accommodating and responsive, then Steve came to look at the situation and walked me through every step of what was to occur and even got on the phone with my insurance company and myself, helping me initiate the claim. Then he called Robert, who was off work by this time and it was no problem from the voice of Robert who was on the other side of town, to come, stop and purchase the sump pump and head over to the foothills to install! After this, Jose and his partner continue the amazing service the next day, then again Sunday, and finally drying up my basement by Monday and coming to pick up all their items. Every single one of these gentleman were wonderful and made a HUGELY stressful situation, so easy! Thank you so much for taking care of my family with this flooding caused by a HUGE snow storm and overworked sump pump. You were all wonderful and I will most certainly refer you to others! AE - Littleton

Melissa Krebs

4 years ago

We've had Roto-Rooter out twice in the last week for two different problems. Awesome technicians both times, very clear, fair, and helpful. Completely knew what they were doing and the problems have been solved without headache! Thank you Roto-Rooter for being there!

Cassady Miller-Halloran

2 years ago

Garrett did a fantastic job. He communicated about his arrival time, was friendly and professional, resolved my clogged drain quickly, and cleaned the area when he was finished. Thank you Garrett!

John Holst

5 years ago

Brian Kirbow was the person who worked on our problem. We had a clogged pipe which a previous plumber couldn't clear. Brian had to run his rooting machine several times to the maximum length of the machine to finally get roots in the line. Brian was courteous and professional, which was impressive since he seemed to be coming in from an especially long day, and he showed up just before 8 at night. Roto-Rooter's notification system, on the other hand, needs work. I made the appointment with my phone, but somehow they kept using my wife's number, who was working.

Andrew Nelson

7 years ago

I feel very lucky to have landed a same day service call. Shawn called prior to stopping to understand the parts he may need and make the quote process much more efficient. Upon arrival, the team was extremely professional and the work they did was top notch to include making the inspection process simple. Should I need add'l work, Roto-Rooter is top of my list.Andrew

Steve Fort

5 years ago

Devon and Anthony did a very good job. They kept me informed of what they found and how they were repairing the condition. They were professional, courteous, and cleaned up. I was very happy with the quality of their work.

Isheet Patel

a year ago

Professional. Fast. Life savers! They responded the same day. Had a field manager and the tech (Bobby) both come out. Bobby was efficient and very friendly. Could not recommend them more!

Corey Bosworth

5 years ago

Came out a couple hours after i initially called em the same day. Caleb came in, figured out where the clog was in the main line under the house and got in unclogged. Really reasonable price also. I would definitely use em again. They got my problem solved for a reasonable price, that day. Very pleased!!

Jonathan Curran

3 years ago

I had a main sewer line backup, and the technician, Connor, came out the same day and was great to work with. I am very pleased with Roto-Rooter, and would recommend them to others if they have the same problem.

Laura York

3 years ago

I always have a great experience with Roto-Rooter. Connor (tech 0745) was very courteous and professional. The 6 month warranty gives additional confidence in the quality of service provided. I recommend using Roto-Rooter for any drain cleaning services.

dea robinson

5 years ago

Woke up to a MESS on Sunday morning in the basement. Called Roto-Rooter and they gave us a 2 hour window. Caleb (#5403) could not have been more professional and finished up the job exactly when he said he would. He had a great work ethic. Good job Caleb! I hope you find some white water soon for your and your kayak!

Ndey Martin

6 years ago

I just wanted to convey a Huge 'THANK YOU' to Bill Bode. Bill was so Knowledgeable, Courteous and Professional. He helped repair my bursted pipe so neatly and professionally, that I can't thank him enough. He also took the time to explain, and show me how the installation was supposed to be done, which could probably have prevented the issue. He was vert friendly and helpful. I couldn't have asked for a better Professional Plumber!! I would not hesitate to recommend Roto Rooter to anyone due to the excellent service I received from Bill. We really appreciate YOU Bill!!! Thank you so much!!!

John Fischer

5 years ago

Promptly arrived and gave a detailed estimate of the drainage problems. Answered my questions in a way that was easy to comprehend. Working in a tight space he was able to perform his duties in a professional manner. My technicians name is Paul and his number is1270. Thanks for doing a job well..

Claire West

5 years ago

Had Daniel and Chris out to fix a pvc end cap that split, causing flooding into the house. They were out to fix the issue quickly, gave great recommendations on home maintenance, and also gave me a great deal on the labor. This is the third or so time I’ve had Roto-Rooter: they are honest, don’t try to take advantage, and they always do such a great job. Highly recommend Roto-Rooter.

Timmy Fiedler

4 years ago

I called Roto-Rooter because my kitchen sink was backing up and almost overflowing onto the floor. Roto-Rooter got to my house that day which was fantastic. I had Mike as my plumber and he was super friendly and explained everything to me! I couldn’t have asked for a better person and I will definitely be calling them for any future problems.

Matt Anderson

2 years ago

Jermaine was very helpful and informative! He arrived in less than an hour and had us unclogged in about another 30 minutes. All in all very happy with the service.

K C

3 years ago

“We really needed help with our toilet on a Monday morning. Roto-Rooter called us in a timely manner and came within a two hour span. Daniel installed our new toilet and checked out the plumbing in the house. He was swift and good. We will use Daniel again and will call Roto-Rooter from now on. Thanks.”

Joey Raven

7 years ago

Amazing experience, call to fix took 2 hours. The technician, Paul Andolsek was kind considerate and helpful. I have heard horror stories but none of them were even close to true with my experience. Thank you Paul for saving me on a Sunday morning.

whitney johnson

2 years ago

We have had Tyler come to our house two times and he is a great plumber! He’s very nice and always helps gets the problems done quickly, also he’s really hot. Great plumbing company!!

Jennifer Arnold

2 years ago

Roto Rooter was easy to contact, available at all times and easy to reschedule. Tyler cleaned our laundry and tub drains. He was prompt and courteous. Thank you Tyler and Roto Rooter

Jacob Anderson

4 years ago

Had a tech come out to clean the sewer line. It went well. He sent another tech out to do a camera scope. 2nd tech told me one of the bolts holding the toilet down was broken and he didn't have one with him, so I should go to the Lowes and buy one myself... he said the wax ring was probably still making seal. Turns out it wasn't sealed and it took two days to get somebody out again. They will make it right eventually but don't plan your day around their time windows. They're always late.

Marnie Baesler

3 years ago

I have never posted a negative review, but my experience with the Denver area Roto-Rooter is pathetic. I called on Dec 31st to schedule a camera inspection for a basement shower drain. The operator indicated someone from dispatch would call me back within the hour to schedule an appointment. No one called. I wrote it off to being the holidays and waited to hear from them on Jan 2nd. No one called. I called to schedule an appointment and was giving an appointment time of 10 - 2 on Jan 6th. 2 o'clock came and went. No one called. I called to ask about the appointment. I was told dispatch would look into it and call me back. Two hours went by and no one called. I called back. I was put on hold so long by dispatch that I was transferred back to the operator. Transferred back to dispatch and the phone rang for appropriately 3 minutes before I hung up and called back. Dispatch would not speak to me, but relayed a message through the operator that there was a chance the technician would be able to make it before 6:00pm. No one showed up. No one called. No one called for two days. I called back on Jan 8th. After appropriately 15 minutes, dispatch informed me that a technician was scheduled between 10 -2. That wasn't an option since no one informed me about this new appointment time. Needless to say, I cancelled my service all together and found a different service provided. If their customer service is this awful, I can only imagine their professional service is not much better.

Carissa Fowler

7 years ago

Mike K. was pleasant, knowledgeable, and took time to answer all of my questions. He was gentle with the old lead pipes. After the job was done he even went back out to get a bottle of pipe cleaner/protectant for me. Would definitely use their service again.

Presley Swann

a year ago

Roto-Rooter installed a heating system in September in our house. It never worked properly. It went out while we were out of town and flooded our house. Now the management is not responding to let us know how they are going to make this right.

Tim Borske

9 months ago

Quoted $988 to descale my tankless hot water heater. What a joke. This is a $100 45 minute job.

Jeff Loving

6 years ago

Ryan (0547) worked very hard for us at Ski Country Antiques and Home. We have aging sewer pipes and they needed a good flushing. Ryan was exceptional and I really appreciate his hard work. He took his time to do it correctly. He used his camera to see if he found the source of the problem and then he went after the problem area. He did not complain and was just as concerned about the blockage as I was.Great Job Ryan and Thanks again!

jeanette becker

7 years ago

Mr. Blue came to our home twice because a drainage problem. He was very courteous, professional and competent. We were extremely satisfied with his service and would highly recommend him.

Dani Rohlfing

4 years ago

Roto Rooter absolutely saved us! My husband accidentally dropped my engagement ring down the garbage disposal an hour and a half before we were leaving town. I called Roto Rooter in a panic and they were there within an hour. Special shout out to Mike K. for taking such good care of us! They turned a horrible situation into a positive experience and we recovered the ring! Forever grateful to them.

Rosalin Rowe

4 years ago

I had a backed up floor drain and called Rotorooter for assistance. The young lady that answered was pleasent and scheduled a technician to come right out. When Jake H. arrived he looked at the problem and gave a very reasonable quote. After I agreed, he got his tools and went right to work. Within 15 to 20 minutes the water went down. Jake ran water through the line and sent the snake through a 2nd time to insure the clog was gone. After two more buckets of water the problem was fixed. I can not tell Jake how thankful I am that he came out and took that worry away. I would recommend Rotorooter to anyone having plumbing problems.

Chad Elston

2 years ago

Zac was a model of professionalism and a great example of what customer service should look like. We had to have an emergency main line cleanout at midnight and he was very friendly and a pleasure to work with.

Amira Althany

6 years ago

Paul was wonderful!! After several other plumbers from Roto Rooter did not show up, Paul came in and saved the day. We just moved into our new place and did not have our toilet bathroom sink hooked up and have have been floating back and forth our old place and new. Now we are able to finally be in our new house! Thanks Paul!

Gaylene Edgar

a year ago

We called to have a new sink hooked up after it was installed in countertop installation (hook up to water and garbage disposal and add faucet and soap dispenser unit. They arrived with 3 guys--said one was in training. They proceeded to give us an estimate of $1400.00...When my husband protested, they lowered it to $800. For an hour and half of work?When my husband still protested they said, But we have 3 guys! Needless to say we had to eat the $69.00 service charge and send them on their way. My husband has been spending his morning (because he's not a plumber, it is taking him longer) doing the work. I realize you pay more for a service that will come without a long wait, but still..$1400?? Come on!

Marci Wherry

a year ago

Mark was an outstanding technician! He arrived promptly and took care of the issues, explaining everything so I had no questions. Very professional, knowledgable and friendly. Thank you!

Dietz Fry

6 years ago

Paul initially came to our house Tuesday, March 28 and did some auger work on one of our toilets but warned us that we really needed a new toilet. When the toilet backed up again on Saturday, Paul came back out and went with me to Home Depot to buy a new toilet and installed it for me. The whole process took less than an hour and he was very professional and helpful. If I need further help with my toilets, I'll call Paul first.

Michael Ginsberg

4 years ago

On New Year's Eve our kitchen drain was clogged. I called numerous places and Roto Rooter was the only who were honest and gave me a time for New Year's day. I told them I was going to call around to see if I could get someone to come out on NYE and they were fine with that. A couple other big name places, with high ratings, told me a technician would call within the hour, and when they didn't and I called back they told me that they were closed.When I called Roto Rooter to confirm the time on New Year's day at 1:00, they actually came out two hours earlier.They were prompt and Mike(1051) was very professional and fixed the problem within the hour. Thanks for keeping your word and taking care of business.

Jayson Nall

4 years ago

Our basement drain was backing up. It was a holiday week and our service Tech came out on New Year's day. However, we were not charged any kind of premium rate. So far, the drain is clear and we're very happy.

pete imming

10 months ago

Ask for KellyM for Denver. He is a master plumber and spent time to do everything correctly. He was great and came out late Saturday.

Neil Bodo

4 years ago

I'm an out-of-state landlord. The company I normally use was booked for the day, so I decided to try Roto-Rooter because of their reviews. They get a star for response time and completing the job, but 1) they wouldn't give a price over the phone, 2) they're WAY overpriced at $419 for a sewer line cleanout that takes 45 minutes, 3) when I expressed shock and asked if he was serious about the price, all of the sudden he could do it for $60 less with the online coupon yet he still charged the full amount, and 4) I asked the tech to email a receipt and tell me what was blocking the line but he never did and I couldn't get a hold of him later in the day. Call around, you can get this service done for half as much elsewhere. Their business model is short sighted and takes advantage of an urgent situation. I have no idea why they get such a high review score. This is the type of stuff that makes consumers think these scores are rigged.

René DiBenedetti

4 years ago

What a Fabulous experience from a Horrible experience! After sewer back up in the evening, I called Roto Rooter hoping that they would be able to come soon, they said no problem, sent Adriel within 1.5 hours, he was really nice, helpful, knowledgeable and fast, clean, and friendly! I couldn’t be happier!

Richard Wheeler

4 years ago

The tech who arrived was about an hour late. I went through the problem with him and he immediately went through the process of running a snake through the outside clean outs. I have to say that even though the tech professionalism and expertise were EXCELLENT I was pretty shocked that the price was nearly 4X what other plumbers charge. Again, $374.00 to snake a line is a VERY inflated charge and my 2 stars are because of that ridiculous price and not the tech's abilities. When this line goes, I will NOT be using Roto Rooter for the repair. Sorry guys, when you charge 4x what other plumbers do you don't the big jobs from me.

Fred Zoberst

7 years ago

Showed up early on New Years day and did a difficult leaking pipe repair. Bob Griffin was very personable and did the impossible on short notice. Excellent experience. If I ever need work done it's RotoRooter and I'll be asking for Bob.

Trey McCavit

6 years ago

Despite being provided a 4-hour timeframe, I was stood up three days in a row?! The second day, I got zero calls from them saying they were going to be late, so I eventually called them to see what the deal was. The dispatcher was very apologetic and told me that he updated the system so that I would be a top customer the next day and guaranteed they would make it out to me the next day. I was given a window of 10-2 and I got a calls around 10:50 and 12:45 saying they still expected someone to be there by 2pm. I didn't hear from then again until 4pm saying they were still working on someone getting out to me. I told them to forget about it. Being given a 4-hour window for three days in a row and being stood up each time, is completely unacceptable and unprofessional.

Kate Hennessy

4 years ago

I needed some help with a kitchen sink. Adriel (5868) arrived at my place within a few hours of when I called for assistance. He was friendly and professional. I would recommend him and Roto-Rooter to my friends and family without hesitation.

Clark Witzleben

6 years ago

Roto Rooter Plumber, Joe Shirey is the man! Came by within the first hour of our service window, agreed to a flat fee for the service, and he had the issue fixed in 15 minutes. When he arrived, I was able to tell him where the issue was exactly, and because he didn't have to do any extra digging around to find the problem, he charged us less (makes sense!).The place I called last night (Total Plumbing and Heating) was going to charge $90 service fee, and $209 per hour after that. Without even knowing the extent of the job they had to do, they told me over the phone they would expect it to be a 2-3 hour job. Roto fixed in 20 minutes, and they were out the door for a reasonable price (for a Saturday I might add). I assume I saved upwards of $400 by using Roto.

Christy Hegstrom

3 years ago

If you're in bind, call roto-rooter! Cause nothing's worse than a clogged sewer line! Seriously, its the worst. They came, the fixed it, they were kind, the dispatcher checked in with me occasionally... The only reason it's 4, not 5 is just because it took a long time to get someone to us. That was because I think they had a high volume of calls and I will say, they kept us in the loop and we were willing to wait til the next day, and even then it was late but in the end, thank goodness, they fixed the problem. My other 4 star reason is it cost more than I though it would, but they took a coupon which helped. They are really nice people and they're doing the job that many people want to do, I totally recommend them and would use them again if needed!

Emi Becker

7 years ago

We called Roto Rooter on a Sunday night for a clogged drain. Mike and Jeff arrived quickly and went to work immediately clearing out the clogged drain. The clog was in the common line and had backed up into our unit. They worked tirelessly to get it resolved and saved us a lot of headache. We had thought about taking apart the P trap on our own. So glad we called Roto Rooter instead! We would have easily flooded our kitchen.Thank you, Mike and Jeff!! Your hard work saved our unit from water damage!!

Dennis Kalkwarf

4 years ago

AWFUL EXPERIENCE. We had them out to our house on 2/5 and they cleaned out one line. Charge $384. We thought we were fine. We called them back on 2/13 as we still had back ups. A guy shows up attempts to do something and then left. He called someone else to do the work as he didn’t or couldn’t do the work. They sent out another person and he couldn’t do the work so he called another person. The more experienced person showed up they worked for 2 hours. The charge was an additional $699. They said we were fine all good. In working on the pipes they spilled a lot of water on our first floor bathroom. Two days later our wood floor heaved and the water destroyed the drywall in our lower level from the water they caused on the first floor.Their supervisor shows up. Then he and I talk on phone w another perso. He now said we have a leak from old pipes they rotored. Cost an additional $1300. I asked them are they responsible for any of the damage they have done. They said they would get back with me. Never heard another world. They left me w a heaved floor, drywall repair and where they rotored they never even put the pipe back together.Week later no word. No responsibility. And I had to hire another plumber to install the pipes they left undone.I would not even give them a one. Over $1100 and we got scammed.

rachel downs

4 years ago

Roto Rooter came to our house Thanksgiving Day after we had a frozen pipe burst and evaluated the damage. Thankfully it wasn’t emergent. Colin came to fix the pipe after the holiday weekend. Of course it was more complicated than originally diagnosed; however, Colin was able to get it done. Thanks, Colin!

Jessica Moore

4 years ago

The person who came by, Glen, was very friendly and knowledgeable and provided great information. The pricing was pretty high, but it needed to be done. I'm also not familiar with plumbing prices in general. There was a second person who came by that really creeped me out. I had no idea why he even showed up.

Ivy Marks

6 years ago

My technicians were Bob and Jose and they were both amazing and kind and honest. I am really glad I called them!! I had a leak that Got pretty bad and they fixed it within an hour and did A great job.

Meghan Lazor

4 years ago

Caleb and Kevin were absolutely amazing! Extremely knowledgeable and courteous. So very sweet and friendly. They retrieved the parts and fixed everything within hours. I would recommend them in a heartbeat!!!!

Glen Allen

4 years ago

Let's start by saying if it wasn't for the gentleman Adriel number 5868 I would be a little more upset with what happened. Adriel was very pleasant and very professional. He solved my problem and left absolutely zero mess. Kudos to mr. Adriel. Perfectly awesome.Apparently the main line cleaning carries a six-month warranty. In my case my main line backed up again just a few days after the expiration of the six month warranty. I kindly asked if we could work something out and call this a warranty situation. The supervisor denied my request. I will say that I did pay a small sum that was much less than the normal fee but still... doesn't leave me with a warm and fuzzy feeling having used this company a few times over the years. I will probably shop around next time.

Loretta Lukosius

5 years ago

This company charge you more then other-local companies. We were changing the toilet and access was easy. It was not an emergency I just wanted to to the maintenance. They started the quote with an amount of $375 to clean the main line (toilet has been taken by us) After some discussion they agreed to do this for $200 saying that they have the best equipment, the best plumbers and doing the best job !! I felt like I am in Mexico. Do not agree with a starting bid. It is is just for inexperienced shoppers!! The price for the job like this is $99-$150 max with a local companies.

Jared Scharton

2 years ago

BEWARE! Price for drain clearing is ASTRONOMICAL compared to other legitimate (and similar sized) companies. $400 for clearing ONE line?!?!?!? Insane - also didn't like how their appointment team was not able to provide even a broad indication of pricing despite me asking three different times! Just giving a broad price range of $XXX to $YYY would save disgruntled consumers like me from making posts like this and also save the Roto-Rooter technicians from driving all over towns for appointments that don't end up in revenue to the company.

Paul Katz

6 years ago

Adam was so helpful in determining that our drain backup was not due to our main line (whew) but rather our washer/kitchen line. He expertly diagnosed the problem and quickly fixed it keeping the cost down... Thanks so much Adam.

Prilla O'Connell

5 years ago

David Cho was very, very helpful. He went the extra mile when it came to replacing the piece in my toilet. He had to pick up a different size so he had to come back a second day. He explained everything he was doing and helped me understand how I could assure no back-up ever again. That was worth the price of eggs for sure! 2nd experience with this roto rooter and both problems solved! Thank you!

Allan Hardy

3 years ago

Alex Paz came out for a service call and he was amazing. It was a root issue and later transitioned into an issue concerning my main and the cities. Alex was understanding, patient and articulate in his thorough explanation of the issues and the possible solutions. Even when he didnt have the answers , he called up the chain to get them and when the powers that be started talking over my head he made sure that all my concerns were addressed in a fashion that were understandable to me. I will recommend Ro-Rooter and Alex Paz from now on. Alex's excavation guy Marc was also very kind. Thank you Alex for making this stressful time as easy as possible.

Amber Hanzelka

3 years ago

Pablo (5803) and Steve were amazing! They were so friendly and most of all knowledgeable about what they do. Pablo really was a godsend to our family on this Sunday morning. I cant say enough good things about both Pablo and Steve. My family will be calling them for all of our plumbing needs in the future. AMAZING!!!!!

hayley Eveland

4 years ago

Colin was polite and was able to come and fix our bathtub drain the same day we called. He made getting this fixed as quick and painless as possible. We will call him again if we need a plumber again!!

Doug Mccorkle

a year ago

Prompt and professional! Garrett arrived when promised, did an evaluation, and completed the work in a timely manner. That's why I continue to use Roto Rooter. Thanks!

Marty Chenery

5 years ago

Had these guys out to cut some roots out of my drain. Service was quick, price was matched. Mike Shirey was incredibly pleasant and I will happily request his service in the future the next time I need some plumbing work.

Mary Allietta

2 years ago

The Team addressed my concerns quickly and honestly. They explained all of my different options and then allowed me to make an informed decision. Their work was neat and done VERY WELL. I will definitely be recommending them to others!

Tamara Juergens

4 years ago

I had rotorooter come out to fix my toilet. From the phone call to my technician Allen,everyone was great. Very professional. Allen was very efficient and did a great job explaining what he was doing and took care of the problem. Thank you

Josh Phillips

6 years ago

Great service and very prompt to assist. I've called Roto Rooter twice now, both times to deal with urgent issues. They were able to respond quickly and resolve my issues without any problems. Will definitely call again.

Natalie Junk

4 years ago

We got several different quotes from other companies Roto Rooter won! Happy they did Pablo and Natalie were very professional answered all of our questions and did our re-pipe with the most quality work! So grateful for them! Thank you Pablo and Natalie and Roto Rooter!!!!

Jennifer Marie Magarelli

6 years ago

Worst customer service ever. We have raw sewage in our basement. Root-rooter told us they'd be at our house between 10am and 2pm. We took the day off work to wait for the technician. They called a couple of times throughout the day with one lame excuse after another, but assured us each time that someone would come to our home before the day was over. At 7:45PM they finally called to let us know that they wouldn't be able to come before 11am the following day. Roto-rooter, you are NOT the only plumber in town, we have raw sewage in our basement, it's gross. We would appreciate a plumber who shoots us straight so that we could get on with our lives and work with a more reliable company. How do you run your business like this?! Future clients be ware. This critique is more valuable than you are, Roter-rooter. We hope you take this review and our better bureau complaint seriously.

Edgar Maldonado

2 years ago

If you are not in a hurry shop around first! This company is charging $589 (only labor) to install a pressure reducing valve. The main pipe is in a clear spot in a basement, so there is no need for any extra work or anything. I waste the $70 they charged for less than ten minutes of the technician: 5 minutes of the visual inspection and 5 minutes to write the overpriced estimate in a yellow paper sheet. They seem professional but they sure are expensive!

Lucy Allen

3 years ago

We had a clogged bath drain and Connor, Tech 0745 was very professional and efficient with his work. I would recommend him highly for any project based on the job done today!

tmike2552

a year ago

Ross explained the process and the cost up front before he started his work. He told us about what causes clogs and how to prevent them in the future. He was friendly and professional. Clog is clear, water is flowing.

Amelia Valdez

3 years ago

Parker B #6634 and Brendan Ike #6146 came out within 45 minutes of my call . They were very knowledgeable and friendly and answered all of our questions ! I was impressed on their up to date equipment and how they handled it in my home . Great job guys thank you for all your help !

Mark Hauschild

4 years ago

The technician, Mike Shirey, was excellent. He explained the process and his findings. He was able to clear the main pipe and he also worked on cleaning up the pipe coming down from the kitchen. He was very pleasant and easy to talk to.

Sue Funk

5 years ago

Living in a heavy tree populated area we almost have Roto-Rooter on speed dial. We routinely get roots in our lines which has a tendency to Back things up Chris came out today and was one of the best techs we've ever had. Informative and professional he quickly did his job and we are fixed again. Thank Roto-Rooter. We appreciate your service.

Andrea Villarreal

a year ago

Very friendly, prompt, and transparent. Quickly handled what we thought was going to be a much bigger issue and sent out other services to make sure the job was complete and everything is safe.

Erin Redick

7 years ago

This was easily the worst customer service experience I've had with any service provider. I called Roto-Rooter and requested a technician to repair our disposal. I was pleasantly surprised when they said someone was available to come the next day between 10-4pm. I got a confirmation email and was expecting someone to call 30 minutes before their arrival the next day. At 4:15pm I called to follow up on why I hadn't heard from anyone. The technician had called the wrong phone number and I was told there were no service technicians available until the next day. They claimed they didn't have a license in the Denver area after 5pm to do service. I was assured that someone would arrive FIRST THING the following morning, before 9am so I could get to work, and that they would offer me a discount for the inconvenience. DAY 2. At 9:15am I called to see why no one had arrived. The customer service rep said he didn't realize the technicians were busy with other scheduled jobs but they would send someone as soon as they were free, probably closer to 10:00am. At ELEVEN SIXTEEN the same customer service rep called me to say the technician had just left their office and was en route, 20-30 minutes away. It was noon before the technician arrived. Needless to say, I was irritated and frustrated at their disrespect for my time but hey, they offered a resolution by guaranteeing a discount. After waiting for a technician and sacrificing 2 days of work, I was told the discount only applied if I needed a full service replacement, not minor labor. So no discount applied to my service because it wasn't a complete replacement of $419. After the tech left I called the same customer service rep who promised me a deal to express my concern and share how unfair I felt that was and he said he was unable to lower the price of my labor...sorry. I assured him I would never use his company again based on their inconsistency and false promise of a discount. He said is that all?. They are not reliable and sketchy. Basically, call someone local if you want a good experience with honest people.

Greg Coln

6 years ago

Recommendation. DO NOT use Denver Roto Rooter for drain cleaning. On Friday night, our kitchen drain backed up. First thing Saturday, I called Roto Rooter in Denver, mostly for name recognition. I was headed to work, so my girlfriend would have to meet the tech. On the phone, I was told that they couldn't estimate pricing. The tech would come out at no charge and give an estimate. He did, and said the charge would be $359. Not feeling she had any recourse, she agreed. The tech was courteous, but it was a simple snake out of the drain which took 35 minutes. I feel that they took advantage of the situation, and that their prices are grossly inflated. I spoke to the Denver office manager, Jay Kolb, who I felt was very defensive, and he said that yes, I could have had some sleaze bag company do it for $99, but they wouldn't give a 6-month guarantee like Roto Rooter would. Decide for yourself, but this was unconscionable to me.

Jill Sanger

5 years ago

Paul was very professional and polite. Although the price was higher than we would have liked to pay, he completed the task at hand and offered insightful information regarding other issues outside of his scope of work. Thank you!

Jason Mavromatis

a year ago

Great Experience, Great Value. I had a pipe end rust through, causing a leak. Bryce had the leak fixed within 5 minutes!

KyLee Johnson

2 years ago

Micheal V. was so helpful & got the job done quickly. He was here when he said he was going to be here & was here less than an hour. I had been trying to unclog the drain for about 3 days & finally gave in. I should have just called him in the first place! Thank you for your help!

Myra Fraser

7 years ago

This was my first experience using Roto-Rooter Plumbing and Drain Service. I am very pleased with the service and personally would use the service again. My Service Technician, Zach Silverberg; 2703, identified himself upon arrival at my home. Zach was punctual, courteous, assessed and explained work needed, rescheduled a timely date to complete work, provided an estimate of how long the work would take, quoted pricing, and confirmed Rotor-Rooter accepted advertisement coupons. On the day of installation, Zach was patient when I had to exchange a customer supplied faucet that would not connect properly to under sink hoses. Zach’s work was extremely neat. The faucet and deck plate was properly aligned according to the holes within the sink. Most importantly, upon completion of the faucet installation, the deck plate was secure; there was no free movement around the deck plate. Hoses underneath the sink were wrapped around a pipe and not left loosely hanging. Zach cleaned up after himself and took the time to explain operation of the new faucet and the device for removal of the faucet spray nozzle insert. Better yet, I received a 6 month guarantee for work performed and was notified the ceiling leak in the lower part of my home was a result of the kitchen faucet. Thus, the estimate and time to search for the lower level ceiling leak was not needed.I applaud Roto-Rooter Plumbing and Drain Service. My initial call to the company was answered by a person and not a recording. The gentleman’s voice, who responded to my call, was very pleasant. Roto-Rooter’s availability was immediate. I did not have to pay a service fee upfront for a technician to assess my plumbing concern. Roto-Rooter provided a courtesy call prior to arrival. Likewise, Roto-Rooter followed up with an email prior to and after service. It is so pleasant to receive GOOD customer service!! Yeah, Roto-Rooter Plumbing and Drain Service :) Job well done.Thank you Zach for your professionalism and craftsman work!!!!

Anthony Brown

3 years ago

How do you speak about humanity when humanity speaks for itself? The word grateful could not live up to these two human beings. I can only hope that if you have any issues with your plumbing that you give Roto-Rooter a call. I can only imagine that the work ethic and humanity that these two men portrayed not only comes from who they are but also from working for a company that believes in the same qualities. I have the up most respect for these two men and zero hesitations for recommending their work. Thank you again for everything Jason and Tom!!

Adam G.

5 years ago

Paul was the man. Very respectful and professional. Came in and got the job done quickly and efficiently and cleaned up any mess he made. Even stayed after and walked me through preventative measures so it wouldn’t happen next time. I recommend Paul for anything needed!

Mardee Brosh

4 years ago

Roto-Rooter saved the day for us when my water heater started leaking when I was out of town and my elderly in-laws were the only people home. Celina Mendoza, our technician, came right out, found us the right unit, and got it replaced the very next morning. We will definitely hire them again.

Rod Sidener

5 years ago

Called Roto-Rooter to clean out my service line from the kitchen to the main line. Sure I could have done it myself, but not as easily and as quickly as the pros. Caleb did a great job getting my water flowing like a river instead of a trickle.

William Widener

2 years ago

James Julien, #2353, and Jake (last name not known) demonstrated professionalism, competence, commitment, and perseverance to solve our difficult old condominium sewer blockage problem. Jake was particularly service-oriented during an emergency which required multiple service provider coordination during this emergency when evacuation pumping tools were not available from Roto-Rooter. Escalation to James was key and he was awesome to free a blockage which otherwise was going to need excavation to repair for $11,000 to start.Awesome outcome after a long, long day. Thank you!

Russ Johnson

a year ago

They answered quickly, showed up just under half-way through the service call window, explained all options & costs clearly, and were in and out cleanly and quickly.Not the cheapest but that’s ok, the were here when we needed it, with a great tech, who did a great job!

Allison Nowicki

6 years ago

I made an appointment on Sunday and was given a 4 hour window. I was called twice to tell me that they were busy and didn't have any idea when someone could arrive. It was an hour past the 4 hour window arrive time and the guy on the phone seemed miffed that I was asking when someone would arrive. Since he did not know, I chose to reschedule for the next day and was given another 4 hour window time slot. No one showed up the next day either but I was called and told I would be next. At 430pm (a half hour past the window) I was told someone could come but it would be awhile because of traffic. Since I had to work that evening and I had already waited 2 days for someone to show up, I cancelled. That night I had a sewage flood in my basement. Don't bother with roto rooter. Call Garvins. They're much more dependable.

Keith Clark

a year ago

The technician was knowledgeable and very helpful and friendly. I felt that the service was a bit pricy, but I would recommend this company based on the responsiveness and the technician that came out.

Marasri Halter

a year ago

Jason came to look at my restaurant and explained me everything. How it is!! How it works!!!ProfessionalQualityRecommendI will use this company all the time now then

David Belden

5 years ago

Beware of this rip off despite the great reviews online. I called at 8:15am because a floor drain had backed up overnight and the reviews on Roto Rooter were so good online. I was quoted within 2 hours. The only person I heard from in this window was a saleswoman trying to upsell cleanup of my water backup before a plumber was even there to look at the issue. After 3.5 hours I finally heard back from the plumber and was quoted almost $400 to snake out the line (not even a mainline). I called a local business and had the job completed in an hour for $125. I should have known any company who can not give you a general idea of pricing for cleaning out a line over the phone is going to try to burn you when they are standing there in your home.

Erin Hodgess

2 years ago

Mike fixed both the toilet and the shower drain in no time! They work great! I really appreciate the online scheduling and the ease of making appointments. Thanks so much!

Dwayne

6 years ago

Estimates and options were explained well and in detail to redo the pipes and replace the disposal in my kitchen sink. Work was done very quickly and the plumbing under my kitchen sink looks and works a whole lot better than the mold filled ones I did have.

Priscilla Rodriguez

4 years ago

Tech Celina was professional, did a great job, respected my home, & had overall great customer service! Rep Natasha who took my call kept in constant communication with me throughout the entire process! This is how YOU DO BUSINESS!- The restoration CO assoc was OVERPRICED but otherwise Rotorooter took great care of me

Hillary Wernlund

6 years ago

Brad was very helpful and worked quickly and efficiently. He explained what needed to be done and gave me some different options, as well as his professional opinion. He was very personable and great to work with in an emergency/unexpected situation.

Nathaniel Zajac

5 years ago

Brandon Fagerstadt #5821 was professional and easy to get along with. He cleaned out my main line nicely and informed me that video inspection was included in the price, and that their camera had a beacon as well to locate the septic tank... Next Daniel Wyatt #356 did video inspection of the main line 3 days later. He also was easy to work with. My house was confusing and troublesome to locate the tank, but it worked. Just located the tank and the first lid. Could not have done it without Daniel and Rotorooter.

drew bixby

6 years ago

EDIT: Amending to reflect Roto Rooter's response to this negative review, which was swift and satisfactory. I wish it didn't have to function this way, as negative reviews in exchange for good customer service is not ideal or efficient. In brief, I received a phone call at 8am the morning following the below negative review. They asked for a second chance and sent a tech by 10am. The cost to remove a corroded sink strainer and replace it with a new one was $250 (!) + $45 for an $8 part at Home Depot. 1 hour of work. If you get your tech/plumber in your first quoted 4-hour window and understand that plumbing/drain rates are higher for that level of convenience, Roto-Rooter is a fine route for the convenience and free estimate.--------PREVIOUS REVIEW----------First and last time ever calling Roto Rooter. The TL;DR is they left me waiting all day long and couldn't have cared less/gave me no indication that rescheduling would yield a different result. The full story: Had an 8am-12pm window for service. Received a call from Andre at 11:45am: We didn't forget about you but are backed up. Okay. Estimate of arrival? No. Okay. I called at 3pm. Transferred to dispatch. Transferred to Andre: We are so incredibly backed up. Okay. Coming at al today? I hope so. At 5pm, having wasted an entire work day sitting at home and waiting, 5 hours after my window ended, I called again. Transferred to dispatch, transferred to someone new. My request was simple: I can't sit around all night after sitting around all day. I don't have all day to sit around tomorrow. Put me first on the list tomorrow, 8am, so I can have my plumbing problem solved and go to my job. Can't do that. Why? Because people first tomorrow are the people who've had to be rescheduled from previous days. Then cancel me: I'll give my money to a company that actually shows up and wants it. A company capable of staffing/scheduling, having contingency plans for when jobs take longer than expected, making accommodations to upset customers who've had their time wasted, communicating effectively. Too many plumbers in the sea, as they say. Call Roto-Rooter and sit around all day waiting at your own risk.

Troy Miller

4 years ago

Worst experience ever. They said they would be out in 48 hours. They never showed up. I called every day. One day the plumber had an “accident”. Another time they called and said the plumber would be at our home in 30 min, but he never showed. Unbelievably, after two weeks and more than a dozen phone calls, I get an email saying that they cancelled the appointment. Complete lack of professionalism and/or courtesy.

Loren Sylvan

3 years ago

If I could give this company zero stars, I would. They have the worst customer service and organization that I can imagine. I had an appointment for someone to meet me between 4:30-5:00 on Friday at my house to inspect my bathtub drain. They told me that they'd give me a 30 minute heads up call. I called and customer service could not connect me with dispatch. They told me that there was no way to know when they were coming. Then, at 8:30 that night, they called to say somebody may be coming later. I told them that it was late and we have young children, but they insisted that someone may come. Of course, nobody did. Then, tonight, they have been calling incessantly to ask if they can send someone some time tonight. On a Saturday night. They are terrible, waste your time, and don't know how to conduct their business.

Joe King

6 years ago

Dave did an excellent job opening the drains at our church.. He was very thorough and determined to get the clogs removed even though it was late in the evening. We've used Rotorooter before and will certainly continue. Both experiences were 5 star rated.

Brenda Kopecky

8 months ago

Ross was super professional and solved a drainage issue in our laundry room floor drain my mother had suffered through for decades in a matter of minutes.

David Farrar (DJ)

9 years ago

Excellent service, we had a clogged drain, not a P Trap for the kitchen sink, I called @ 1PM and they were there @ 3PM, the drain was snaked out and done by 3:40 PM. Mike Kapraszewski was our technician and he did an excellent job and knew exactly what he was doing. I definately recommend Roto Rooter with the quick response and service that was received

carl fenter

6 years ago

Daniel was great, he not only opened our clogged drain, but took time to explain what we needed to do to prevent mold from the back-up and sanitize all the floors in our house (we have a special needs child who can't walk, is on the floors a lot). He obviously took a lot of pride in his work and is likes working for Roto-Rooter!

Becky Held

9 years ago

We called Roto-Rooter to have someone replace our leaky water heater. Within a few hours of calling, Bob was at our house in Longmont (on a Sunday during the Broncos game.) He wasn't able to get it replaced the same day because the distributors are closed on Sundays, but he came back over first thing the next morning and replaced the water heater. Bob did a great job and was very friendly and helpful. We are happy to have hot water without any leaks, thanks!

Camille Boyd

4 years ago

This company saved us on a Saturday night during a plumbing emergency and we can’t be more appreciative! Called 10 other companies and nobody could come out. They came within 2 hours of our call and fixed our problem in an hour. So thankful! We will be using this company many times in the future.

Ashley Hignight

3 years ago

Josiah (5352) and Kelly (3333) are incredible! They were both so determined to help us with a disastrous toilet clog. They stayed so late trying to fix a problem that unfortunately is more serious than a night’s job. Once realized the severity, they explained everything clearly and helped us set up the next step. Highly highly recommend Josiah & Kelly. Kind, professional, and determined to help!!

Patricia Hanlen

3 years ago

The two gentlemen who came to my home were both very professional, helpful and did an awesome job! Two of the nicest young men that I have met in some time! They were very thorough, conscientious, and represented Roto Rooter for a 5-star rating! You can be very proud to have both of these men on your team!!!! Patricia Hanlen

Rachel Cruz

5 years ago

I had water come up through a floor drain so I called Roto-rooter to come out and snake the line. He charge $450 for a standard sewer cleaning AND another $400 for a broken toilet setting, plus $80 in parts. Which means snaking my drain and resetting the toilet was now going to cost me just under $1000. Then my basement flooded after he left and they won't return my calls to fix it or issue a refund. So I had to call someone else to reset the toilet (they said there was nothing wrong with the toilet setting) and re-snake my drains. He figured out that the secondary floor drain was the problem and he figured it out in 40 minutes. They charged a fraction of what roto-rooter charged and they actually fixed the problem. Roto-rooter also won't return my calls for a refund since my basement flooded after their plumber left. They are crooks. Do no use them!

Brian H

7 years ago

I had a minor flood in my basement and called Roto-Rooter. They had someone at my house in one hour. It was very fast service and the technician was able to identify the source of the problem within an hour. The problem was roots clogging the sewer line leaving the house. The technician removed the clog and recommended services required to completely solve the issue, which is scheduled for Monday (despite their availability to schedule it the following day). Roto-Rooter also offers cleanup/water damage repair work 24/7. This was a good experience with prompt service at a fair price ($515 OTD for after hours work with large equipment). I would definitely call Roto-Rooter again.

Susan Lockwood

7 months ago

They came and tried the normal way but then had to spend more time but we’re so helpful and cleaned up after they went above and beyond

Jennifer Wakeen

2 years ago

Michael Vossberg worked all day to clear the sewer line in our very old house downtown. He was polite, professional, and stayed until all clogs were opened and functioning properly. This was a BIG job on such an old sewer pipe but he persisted until all was clear and working. Thank you Mr. Vossberg!

Robert Natelson

10 months ago

The technician was delayed and the service was very expensive---over $440 for about 20 minutes of work. But the quality was good and we were desperate.

Ann S

8 years ago

This is the second time we've used the Arvada Roto-Rooter service. Both times, the fellows who came out were wonderful! Friendly, experienced, quick and tidy! And the woman who took our order yesterday was really helpful and understanding! Thanks for ongoing great service!

Katie MacTaggart

a year ago

The guys that came to the house were professional and very knowledgeable. We also called in the morning and they were there in the afternoon fixing our clog. Thanks so much!

Christian Castillo

8 years ago

On-time and very professional. They went above and beyond to make sure both our plumbing job and water restoration job were complete. Nice to have both all in one package so you don't have to call two companies.I would highly recommend.

Jody Winters

5 years ago

Caleb was very efficient and professional He was very patient and answered my many questions. The service was very good and reasonable. I have used Rotor Rooter in the past and will in the future if the need arises.

joanne kiesanowski

3 years ago

The Roto-Rooter guys showed up at my place and were very friendly and honest, I appreciated their quick but thorough work to help clean up our main line. Thanks Craig and Cody for your help and knowledge!

Martha Priser

4 years ago

Called roto-Rooter for a clog pipe, they sent some one out that very AM. Our plumber was Celina and she rocks! Knows her stuff, was fast, efficient and very helpful, explaining exactly what she was doing. Highly recommend her

Charles Guttilla

2 years ago

Chris Vogt was great. Very professional and promptly arrived when service was called in. Reason for 4 stars and not 5 is because I feel like the service was vastly overpriced. But they are good for emergencies.

Chandra Chapman

4 years ago

I had a simple slow tub drain. My tech walked in, looked at the tub and said $479. I told him no way would I pay that much, and he could just go. Then out of the kindness of his heart he said he would do it for $200. Still overpriced but at least it would be done. The whole thing took 15 minutes to complete. Shameful business practice.

Bill Santiago

2 years ago

The technician who responded was named Tanner. We had a clogged line & his first effort thru the bath tub was not successful. The 2nd attempt was thru a tap on the drain line from the kitchen sink. We were the last call for service & Tanner looked tired but had a great attitude!! As a customer I appreciated that. The 2nd attempt was successful ! Your company has a good employee!!

Jody Roth

a week ago

Sergio was fantastic! Purchased a new house and the inspector told us the sump pump was not working. Sergio completed the work the same day and dug out 2 feet of mud before replacing! He was terrific at explaining his process and future care! Would definitely work with again, Thanks Sergio!

Kevin Chen

2 months ago

Aladdin and Angel were wonderful! We had a very difficult kitchen sink clog in our condo, which is in an old historic building with unusual plumbing. They showed up to our place on time and we’re very friendly and professional. It turned out that the clog was all the way down at the main line, about 50 feet from our condo on the third floor. They worked extremely hard to unclog the line, including re-tooling their equipment and making multiple attempts. They were able to successfully clear the line, and we were so relieved. We would definitely recommend their services and are very pleased!

Jason Schmidt

4 weeks ago

Sure, you can find places that will charge less, but as the saying goes you get what you pay for. I called on the 4th of July with a backed up sink, Nick was at my door 3 hours later.Nick treated this problem like it was his own house; he spent time checking the sink, the pipes, and worked to understand not only the current issue but the long term problem we had with the sink. He then cleared the line and didn't leave until he was positive the issue had been resolved. The customer service and commitment was top notch.On top of that, Nick provided a wealth of detail on how to avoid these issues in the future - it was the equivalent of having a seminar on how to avoid sink backups.Although Nick was really cool, I'm looking forward to not having to call him to unplug the sink anytime soon.

Jane Ruff

4 months ago

So happy about this place! We had an emergency plumbing issue and called 8 companies who all told us no one was available. I called Roto Rooter and the person on the phone was so helpful and dispatched someone within 45 minutes.Cole Jensen was the tech who came out and he was WONDERFUL! He was thorough, kind and gave us options and suggestions. The water heater was the issue so he told us they were under warranty and we would likely save $$ if we had the same company who installed the water heater, come back and do the labor. He did not HAVE to do that! Many companies would have opted to take the $$. And, the service call price of $99 is less than all the other companies we called.I highly recommend dealing with this company!!!Jane Ruff

M Lai

3 months ago

We called Roto Rooter on a Saturday afternoon/early evening for leaking water heater. Kenny was able to come in early Sunday morning and immediately assessed the problem. Our water heaters are old (we had two water heaters in series dated 2005) and we knew we needed to replace them. He gave us a very reasonable quote (the last quote we received was double the quote he gave us) and explained thoroughly what needed to be done. The next morning he arrived early as promised with Caleb and Bryce and started the work right away. All three RR employees were polite, efficient and addressed any questions of concern immediately if asked. The water heaters were replaced in parallel and everything else brought up to code. They finished the job quickly and cleaned up the work area well. They explained their work and never asked above the quote that was given. I was very impressed with their work and highly recommend this company!

Greg Sorensen

a month ago

Nick was absolutely awesome. I needed services on a Sunday and the turnaround time was incredible. Nick helped diagnose an issue another plumber from another company could not and had it fixed in an hour. Really appreciate it!

Matthew Bricker

4 months ago

We had a major plumbing issue and needed some help. we couldn’t have asked for a more professional, kind person to show up, and Aladdin made sure everything was perfect. He took the extra time to ensure everything was working. If anyone asksUs if we know a plumber, we will be sending them Aladdin’s info and we our happy that we found someone wonderful to work with and help us take good care of our home.

Maddy M

3 months ago

Aladdin is amazing! Incredibly professional, tenacious and hard working. He was 100% committed to diagnosing and fixing our emergency problem. He arrived an hour earlier than expected and once here, jumped straight into fixing the problem. I cannot tell you how grateful we are to Aladdin. It’s great to know Roto Rooter can help in an emergency. Thank-you!!

Kristina Meginley

3 months ago

Oren did an excellent job! He provided great explanation of problem and tips for the future. Although, it was pricey, they did come out on a Sunday within two hours of us contacting the service. Would recommend for the professionalism, convenience, timeliness, and service provided. Thank you!

Susan Smith

4 months ago

Called in the morning, sounded like they could come out in a couple of hours. A few minutes later a guy called and said 30 - 45 minutes someone would show up. An hour + went by and no show. Then I called them back the dispatcher said he couldn't get a hold of the technician, call back in 20 min if he doesn't show up and I told him ok, but if still a no show I will cancel. About 30 minutes went by, still a no show. So I cancelled, then a few minutes later the tech shows up. I told him I cancelled because he didn't show up on time, since he was here, I said go ahead we'll do the job. Then I see him leave in his van. Unreliable, unprofessional from the get go.

Marie Gonzalez

4 months ago

We had a wonderful experience with Aladdin tonight! We had an emergency with clogged pipes and he came to our rescue. He was knowledgeable, kind, and solved our issue as quickly as he could. He was thorough and we couldn’t be happier! Do yourself a favor and ask for Aladdin for your plumbing needs!

Michael Linde

4 months ago

Roto rooter did a great job of cleaning out my mainline sewer line. It wasn’t inexpensive, but they were there within an hour on a Sunday morning when we had an emergency backup. They were thorough in cleaning out the line, professional, and helpful. I will definitely be calling them for regular maintenance and would recommend them to others.

LEK

2 weeks ago

Brennan and Sergio came to my condo and replaced my shower valve , some pipe and the shower fixtures. The job turned into a total headache for them and they were true professionals and didn't complain once. I highly recommend them and Roto Rooter.

Florencia Basanta

2 months ago

Sergio came and replace my faucet, I highly recommend Sergio he did awesome work. Sergio is very professional and very friendly.i highly recommend roto rooter for your next plumbing issue. If you need a Spanish speaker technician Sergio is bilingual,Ask for Sergio, I know I will for more future work.thank you Sergio!!

Garold Carlson

2 months ago

We called Roto-Rooter after desperately trying to find someone to help with a failed sump pump and water backup. Was unable to get anyone to come until we called Roto-Rooter. The office staff where friendly and helpful and dispatched technicians the same day.Cole came and assessed the situation and gave us bid and returned later to installed a new sump pump.Cole was efficient, professional and courteous. We recommend Cole for these reason and would use him again without question.Also, Steve, with the restoration team at Roto-Rooter came and looked at our water backup. He evaluated and offered much appreciated advice and how to proceed. We recommend Roto-Rooter and would use them again.

Raquel Guzman

3 months ago

Fast and efficient repair by Kenneth! He explained everything to us clear and concisely and even provided helpful information on additional services we may need in the future. I’m very glad I thought to call Roto-Rooter and happy with the level of service provided by Kenneth.

Michael Jones

3 months ago

Kenny did a great job replacing our broken water heater. He was professional, easy to get a hold of, gave us an accurate quote, and most importantly, he got the job done quickly for the same price he quoted. Awesome working with him!

Mitchell Webb

3 months ago

Woke up this morning with a pipe bursting and flooding our basement. Louis from rotor rooter was there within an hour to check everything out. Then Kenny came by and got it fixed in 2 hours! They were both so friendly and efficient. Made my stressful day so much better. Thank you so much!

Parker Mattson

4 months ago

Had a leak in my house, when I called they said they could have someone at my home in an hour.Kenny is who arrived (within the hour too), super friendly and identified the issue quickly. Got the parts and fixed the with ease.Will be calling in the future when needed!

Amber Stacy

4 months ago

Cole and Yuriel were both kind and professional. They happened to come while I was making breakfast and didnt mind me scooting past them. They were in and out in roughly 35-40 min and were able to clear the main sewer line in my kitchen. This issue was something that had given us grief for a few weeks as we tried every remedy possible before calling in Roto-Rooter. Im thankful that that were able to have a tech out so quickly. I was offered Same day service but they were willing to go with a day and time frame that worked best for me. I highly recommend working with them!

Griffin Mcelwain

4 months ago

Aladdin was the best, most professional, capable repairman I have ever dealt with. He was so knowledgeable and thorough. I can't recommend this service enough. Especially because of Aladdin. We will always use roto rooter from now on.

Michael Nguyen

4 months ago

SCAM! DO NOT RECOMMEND! AVOID! I am currently in the process of purchasing a home and my general inspector recommended I have a licensed plumber come take a look at some plumbing issues. I called Roto-Rooter out of desperation as it was the weekend and was told at the time of scheduling that an inspection would cost $99. Little did I know that the $99 is just a trip charge to literally show up to the door, and that it would be an additional $600 to inspect the items my general inspector brought up. The guy just looked at my inspectors and did NOT look at a single item physically. Next time, they should not falsely advertise that inspecting and providing an estimate would be $99.

Jake Burstein

2 months ago

Very responsive - arrived the next day to repair a bad clog in shower drain. Alladin was extremely professional, competent, and friendly. Will now always seek this company for plumbing needs.

Sarah Tucker

4 months ago

Kenneth was wonderful! He did a great job fixing our problem and was very efficient.I do, however feel like roto rooter prices are higher than other companies.

Karen Bookman

a week ago

Cole and Devin did a wonderful job. Arrived at the time I was told and completed the job quickly and efficiently.

Christian Lewton

2 months ago

Needed an outside faucet replaced, quote was for 1.5 hours of labor and a $91 part. Total came to $743.49. If my math is correct that is ~$430/hour for labor. Apparently inflation is real, haha! On the bright side at least the faucet works now.

Christine Robertson

5 months ago

They came the same day, offered us a great price, did a great job and gave us a warranty on their work. Keith and his partner were great! I recommend them highly!

Sonja Leonard Leonard

3 months ago

Thank you Jaime at Roto-Rooter!!! He came in and gave us great advice.....and this was after another company said that it would cost $46,000!!! Always get at least three opinions as there are some con-men out there who are ready to advantage of people who only talk to one company!!!

Matthew Toelke

2 months ago

Aladdin was amazing! Went above and beyond to fix my issue and my neighbors. 10/10 recommend!

Keyna Garcia

4 months ago

Everyone was so responsive and nice. Aladdin the tech that came to the house was super professional and cooperative and understanding of our situation! I am glad we made the choice to go with them!

Jordan Conley

2 months ago

Called on Sunday night. Got there with 30 minutes and had my plumbing emergency sorted within a couple of hours. Nick was friendly and respectful and talked me through everything he needed to do.

Lencho Gomez

2 months ago

Today our building sprung a water leak and I got lucky and made the right choice by calling Roto-Rooter. Mark, Josh and Trainee Justin are Amazing. Knowledgeable, personable and best of All they calmly explained everything along the way. Thank You Mark, Josh and Justin for making me look good and Roto-Rooter even Better for assembling a Great Team. Lencho

Michael Franco

a month ago

Lots of rain this month and it caused my crawl space to flood. They were here the same day i called and fixed the issue, we had issues with more rain but they really took care of me I diffently recommend

Kyle Ellison

7 months ago

Called around 230 pm on a Sunday & was given a time between 4-8pm arrival. At 740ish I called asking if they were still coming and I was next on the list. At 930pm I asked for an update and was told I was still next. At 1130 pm they called and said it will be another 3-4 hours and I can reschedule for the next day for $75 off. They arrived at 830 am and unclogged the drain from my sink to the sewer line, 15 min and a $450 bill. They did honor the $75 off and the technician Forty was great. He was super professional and helpful. If you are okay with a steep bill then during working hours I would recommend. Outside of regular hours I would never use this company again.

Majesty Manuel

4 months ago

Aladdin was very professional and extremely helpful in my time of need. He was very efficient and went above and beyond for me! Thank you Roto-Rooter!!

Cindy Shehane

4 months ago

Aladdin was an amazing guy. He was very kind and responsive to the issue we were having. He did an amazing job at clearing out the line.

EMILY CONTRERAS

3 months ago

Technician was awesome! He was very friendly, informative, and completed the job quickly all without disrupting the work flow. Thank you!

Jessica Salazar

9 months ago

Fast Efficient and explained in detail. Excellent I called they were their within an hour and job was pretty big done in 2 hours which was Awesome. Best service ever!! wow I would recommend them. It was a little pricey to me but never had a job done so quick and attentive to my homes needs.

Matt Booren

6 months ago

Tiger was or tech, he was great. He worked fast and was attentive, left no mess, and had helpful suggestions for maintenance and prevention. We have used Roto-Rooter before and it will go back to them again should the need arise.

francisco mallanao

8 months ago

My water heater does not work today and no hot water coming out. I tried to fix it myself but to no avail. Called multiple companies to have it fixed asap but they are giving me 3 to 4 days for an emergency repair. Good thing Roto Rooter answered my call. They called me back and sent a technician within 30 minutes and told me they can check my tank. Turns out it is unrepairable and they have a replacement unit with them. I’m so glad that they work 24/7 and fixed my tank. I would highly recommend this company for any emergencies. Thank you Roto Rooter

David Kong

3 weeks ago

Sergio did an amazing job at explaining what he was doing and the cause of the issue. Very respectful and courteous.

Paula Vue

7 months ago

Had a water heater leakage over the holidays and of course couldn’t get anyone scheduled to come out until Tuesday with a window of noon to 4p…understandable. Tuesday rolls around no one showed up after 4 called again and receptionist says their tech is still on his latest job and will show up around 6. Receptionist calls back around 8p to reschedule. No thanks!!! Should have raised a flag when there was a no show no call in between the window frame scheduled. My time is just as important as yours!!! I work too…I had to adjust my hours to work with yours!

Leslie Dunham

7 months ago

Our kitchen sink had a clog that caused a back up and overflow mess all over the kitchen after running the garbage disposal. Roto-Rooter was easy to schedule, showed up on time with great communication about arrival time, and the two workers were very professional. Angel in particular was very friendly and took the time explain how the plumbing at my complex worked and how to prevent clogs in the future. Pricing was transparent and fair, especially since it includes a 6 months guarantee. I highly recommend Roto Rooter! Thanks to Angel and his partner for all your hard work today!

Richard Hendricks

9 months ago

Team was responsive, arriving at just after 8:00am as promised. Team knew exactly what the problem was and was able to resolve it within a few hours. I also appreciated Bill Bay and Isaiah explaning what procedures they could do to prevent it from happening in the future, as well as a video camera sweepof the sewer line going out to the street. Thanks for the speedy and professional service!

Abigail Rose

3 months ago

Angle and Aladdin were both so helpful. Very kind and quick to fix the problem ASAP! Would recommend these guys for sure!

Alex Sor

9 months ago

David Pierce was phenomenal in every aspect. Customer service, professionalism and knowledge was great in every aspect. He made the process super smooth and friendly and made the whole ordeal feel like it was a family friend coming to help fix the plumbing issue rather than someone i hired! 10/10 all around.

Eric Bassignani

4 months ago

My service technician was prompt, courteous, careful, pragmatic and professional. I won’t hesitate to call Roto-Rooter for plumbing in the future

Jeffrey Yun

a year ago

Would honestly go somewhere else next time. Don’t get me wrong but they did fix the problem and they were very professional but some of the stuff looked really lazy when it came to cutting the dry wall. Lines weren’t straight and cut more than they had to and made more work for repairs.

Kk Dorairajan

3 months ago

The Plumber Aladdin was very knowledgeable and courteous. Explained what was to done and also went thru after the job was completed.

Anne Hatch

10 months ago

Every single person I dealt with at Roto-Rooter was courteous and professional. They took the time to make me feel valued and heard while providing high-quality service to fix our plumbing issue. While it may not be the cheapest option out there, it was certainly worth it. I will certainly be using this company again!

Nunya Bees

3 months ago

Aladdin was everything a customer wants in an emergency plumbing situation! Hes professional and knows his craft. He diagnosed and solved the problem while I panicked at the alarming rate at which black water was rising out of my floor drain. If you have a drain thats spewing sewer water, these are the guys to call!

Omar Ocasio

3 months ago

Cole was great! He came and automatically knew what to do, and did it well and within a reasonable time.

Bre

a year ago

They guy who came to my apartment was super friendly and was in and out as quickly as he could be which was great! However, my appointment time was supposed to be between 10-2 and after calling twice I finally got a text at about 3:15 saying someone was gonna be here in 30-45 minutes and proceeded to wait an additional 2 hours to receive my service. The guy did great, I just wish it was during my promised appointment window. You’d think since they give you a window of 4 hours someone would be able to come during that time for a service that took a maximum of an hour to do.

Peggy Valdez

4 months ago

Plumber (Sergio), was very professional, knowledgeable and personable. I highly recommend Roto Rooter for plumbing needs.

Seebie CB Baga

11 months ago

Brandon was absolutely incredible. He took the time to explain everything that was going on both with the repair and how the system was set up in general so I could understand my new house. He went way above and beyond to look at different aspects of the plumbing/sewer systems and explain what we should keep an eye out for over time. 10/10 will call again!

Jim Whitbread

10 months ago

Jason came out on Wednesday to perform a Jetting service that was recommended by the prior technician that was here on Tuesday. Upon inspection Jason deemed that the jetting service is not what was appropriate for our sewer line. I was very annoyed but I will tell you Jason handled this with professionalism, courtesy and empathy. He took it upon himself to schedule a technician to come out on Saturday to perform the work that needed to be done. Ian showed up on time on Saturday and was very professional, thorough and extremely nice. He walked me through everything he was doing and did an excellent job cleaning out our sewer line that had a great deal of root intrusions. I would recommend Roto-Rooter to everyone I know that has plumbing needs.

Robert Richfield

4 months ago

We would use them again! Aladdin is great! He is awesome and will recommend him to everyone.

Erinn Campton

a year ago

Kelly was awesome, he was here so fast. He was very professional; patient and kind with my crazy dogs and kids. He was prompt with the repairs and even took care of a couple extra small things for me that I have needed help with for a long time. I would absolutely recommend this company. The receptionist was also excellent !

E Lawrence

4 months ago

Shout out to Blake, Fordy and Devon. They were responsive, courteous and thorough. Appreciated that they cleaned up after their service.

Kyle Higgins

a year ago

BRENNAN #34-6390 came out right away to assess the situation, quickly gave me a quote that I liked and went on from there. Since our old water heater was really old, they didn't make that size in a gas one. He told me of a couple of options and we went with the same sized tank, but an electric one. They had to bring out their electrician to help run a new line to our breaker box. This guy was awesome. Our box needed some work and instead of ordering a new one, he fixed the old one to run even better then before. Brennan and his helper were great, friendly and hard working. Our AC was broken so it was pretty hot inside. After they finished, they cleaned up after themselves and went on their way. Let me tell you how nice it was to take a shower again. I would definitely recommend you guys to anyone. Thanks again!!

Sharon Kuhrt

a year ago

In this time of challenging customer service for many companies. RR was excellent! They sent someone over the same day. When the problem persisted, they happily sent someone back. Joe was friendly, professional, and excellent at explaining. No mansplaining here! I had to manage this project from another state and there was no issue in doing this. I received pictures of the problem and the progress of the work. I would call them again!

Tabitha Myers

10 months ago

Angel was great! He fixed our problem so fast. I always use rotor rooter, they are always able to fit you in, the staff are all friendly and easy to work with. I recommend them to anyone.

Devin Roberts

a month ago

Aladdin was knowledgeable and thorough with his inspection.
Definitely will use this business again.

Scott Patterson

3 months ago

Cole did an amazing job from start to finish. Courteous, explained everything and went above & beyond to make everything right!

Jeremy Smith

9 months ago

Be cautious of who this company sends to your house. We needed a pipe cleared, and we got into way more than we bargained for. My parents were working in my stead while I was at work and the crooks they sent took complete advantage of them, and I'm not sure what to do next. This company was very unprofessional, scary, and intimidating, and I'll be reporting them to the BBB for predatory practices. I needed a plumber, and now I need a contractor to fix their mess. Ohh and by the way - the plumber showed up almost 5 hours after they said he would be there and was the last to know what was going on. He was embarrassed to understand what was going on, and said as much to us. Just be ware!

Matthew Swank

3 months ago

Aladdin was vey helpful and explained the process thoroughly. He found the blockage and took care of it quickly. Thanks for your help!

Stevenowski

9 months ago

Edited review:After initially giving Roto-Rooter a one-star review, I have upgraded it. I was contacted by the national office of Roto-Rooter, and discussed the problem via telephone.The National representative (Pat) was extremely apologetic and professional.He refunded the account charges 100%.I've used the services of Roto-Rooter for years, and I will continue to do so.The young man showed up within the 4 hour window, and then it went downhill from there.He wanted to charge $300.00 to replace a tank-to-bowl kit.Outrageous was my response.I told the dispatcher what I wanted to have done, and he didn't show up with any parts. That's the dispatchers and management's fault!He also didn't have the right tools to do the job.That's management's fault and his.After 3 hours later, he said he was finished. I asked him if he tested the toilet for leaks. Yes, was his reply. Guess what I found! A leak on the left side of the tank.That was his fault!It was easy to find, because there was a stream of water across the bathroom floor. Instead of waiting for him to come back, I did it myself.I should be reimbursed 100%.I do give credit to the young man, because he didn't give up.

Carter Schultz

3 months ago

Charged $1300+ for a garbage disposal replacement. Highway robbery. This is an under an hour job, with less than $300 in parts.

Suellen Hill

a year ago

Zach Koehler installed a new sump pump in our basement last evening. With the torrential rains the night before, the sump pump stopped working in the middle of the previous night. We were very thankful that Zach was able to install the new pump last night and saved us another night of bailing water. Zach was very knowledgeable and professional about the procedure and what needed to be done. We were very happy with his service.With this being said, we were not satisfied with the dispatch service from Roto-Rooter. We called early in the morning and were told that a plumber would be out between 9:00 - 1:00 to install the new pump. Mid-morning, the area manager arrived to assess the situation and we were told that the plumber would be along shortly. Later we received a call saying the plumber was delayed and would be here between 2-3:00. At 3:20 we had not heard from anyone. We again called and were told that dispatch would be back to us in 10-15 minutes. Almost 40 minutes later we still had not had a phone call and we called again. We then received a call from a plumber asking us to reschedule for the next day. That was not agreeable as we did not want to be up bailing water for another night and we had been promised it would be taken care of that day. Dispatch was again called and we were finally told that a plumber was on his way. Customer service and communication certainly was lacking.

L

9 months ago

Our main line was clogged and of course it was at night. We called but were only able to schedule an appt for the next morning. Obviously, this isn't what we hoped for cuz we couldn't run any water. Fortunately, we received a call back, and a technician was here that night about an hour after I initially called. We were thrilled!!! The job was completed quickly. The technician was very friendly, knowledgeable and kept us updated. Thank you!!

Clay Smaine

10 months ago

Technician showed up on time and was very knowledgeable. We both got a little worried that the plug was not going to clear but right when we both were about to give up hope it worked. I have used this company before and they may be a little higher priced than others but there is never any extra charges. I would highly recommend.

Chelsea Ramsey

4 months ago

I woke up to water in basement. Called the company set up an appointment. Had work done same day by Aladdin who fixed up my pipes fixed my clog and lived up to his name. Thank you

John Passaniti

6 months ago

Kevin did a fantastic job, came quick on a Sunday, was professional and gave us a great deal. Really appreciate these guys, highly recommended!

Jeff Previdi

a year ago

I had a Floor Drain backup on a Sunday night. It wasn't urgent so I had scheduled an appointment for the next day. They called me Monday morning and said they had someone that could come earlier and they did. He came in and was very nice and professional. He said he'd be in and out in about an hour and a half. Pretty sure he was done in less than an hour and the drain was fixed. It was checked and double checked to make sure it ws fixed completely. Not sure about price as I haven't had any plumbing work done before. but it seemed pretty reasonable. Overall I am very happy and would use again.

Cary Neibauer

4 months ago

Showed up on time on short notice and fixed our clogged pipes in the kitchen. Would recommend again. Aladdin you da man

Justin Petaccio

8 months ago

They were quick and professional, which is great, but the cost that they quoted for a sewer cleanout was absolutely insane. My normal place was a day out, and I have no problem paying extra for immediate service but I can literally spend a week in a hotel for the cost of their cleaning. Found another place to come out same day for literally 1/3 of the cost.

Shane Higgins

9 months ago

Ridiculously priced!!! No way in hell dose it cost 750.00$ to set a toilet. Only reason I call is because I could not get to it quickly that day. If I knew how much it was going to cost I would have definitely waited until I could get enough time to do it myself which would have literally taken me 15min and a 4.00$ wax ring.

C M

a year ago

I'm impressed that Roto-Rooter reads the reviews and truly care to correct issues. Despite delays and scheduling issues the first day, they were responsive the next day and ensured that we were properly serviced. The technicians who came were very professional and did a great job explaining what they were doing and observed. They provided options to resolve the issue. This is a company that operates with an integrity that is uncommon these days. Thank you.

Cynthia Roswick

9 months ago

Blocked and backup of waste water. Dispatcher was very efficient. He took all the information and found a technician in my area . Within 4 hours Roti Rooter was at our house. Ross did an amazing job. He was very efficient and fixed the problem . It is true: Call Roto Rooter and all your problems go down the drain. I'm a real customer.

Sharon Kratze

a year ago

PROS: The technician, Angel, was friendly, professional and got right down to business. He didn't delay. I think he did a good job and deserves a raise. He was baffled that the dispatcher had him out until 1am snaking slow kitchen drains rather then jumping on a sewer back-up.CONS: At 5:45pm Rotor-Rooter gave me a 2 hour window; after 3 hours I had to call them and inquire only to be told that it would have to wait until morning due to a broken down truck...likely story. I would be a priority they said. Well at 8am I was told they were waiting on technicians to check in since Wednesday is paperwork day. Angel arrived after 10am. So much for 24 hour emergency service.

Board of Directors

3 months ago

More exacting detail listed on the invoice/work order for billing purposes would be extremely helpful rather than having to go back to the Tech and ask for that detail.

John Warne

3 months ago

Aladdin did a fantastic job and fixed us right up. Super professional and friendly. Thanks!

Syd Bowling

a year ago

The company was very difficult to deal with in the beginning. They kept telling me I was confirmed, yet ended up no-showing on the day that I originally had them scheduled for. When I finally got someone to come out, our specific technician was incredible. He was professional and explained everything in great detail. He was also extremely kind and could not have had better manners. I give 5 stars for Mark, my technician, yet they need to work on their customer service behind the scenes of the company. I was very frustrated by their lack of communication and confirming me of different times they would be there when they wouldn't actually come.

CJ Rapp

6 years ago

Allen and Chris were very professional and took care of our kitchen sink problem. The price was higher than previous plumbers, but they explained why their service was better and why we had a reoccurring issue with backups. They gave us a gallon of enzyme solution to help prevent backups in the future and a six month guarantee.

Rudionna Garza

11 months ago

The tech Keith was wonderful and even though I was embarrassed he was throughout, nonjudgmental and very professional. I will call again when I need future service. Thanks to him and the woman who helped us get scheduled. It was within an hour of calling that they came to complete the work.

Sara Rivera (Darkangelgirl)

a year ago

I highly recommend this place. Keaton was absolutely amazing and highly knowledgeable. He actually took the time to explain everything to me so that I understood perfectly what the situation was and the best resolution. It was actually cheaper than what he had quoted as he is very honest in his work and did not charge for services that were not necessary. I am amazed truly at how professional and considerate and thorough he was. 100% satisfied. Keaton is truly a great asset to the company. Will request him personally from this point on because I know he’s honest and trustworthy.

Jen Sepe

a year ago

I am extremely satisfied with the quality of work and customer service provided. It was easy to set up an appointment, and they responded pretty quickly. The team I spoke with were very professional and friendly. Kenny was outstanding! I highly recommend Roto Router for your plumbing needs! 😊

John O'Brien

a year ago

Bryce and Ross were both great and we enjoyed having them both in our home. Both were very professional and enjoyable to talk with. Bryce was able to find the problem quickly and knew exactly what to do. Though he had to cut out a portion of my ceiling, he and Ross both made the experience enjoyable to where I didnt even care. The price was reasonable and they were done quickly. We even got $100 off for being gracious hosts. They even took time cleanup as well. By the time they left, I felt like I was saying goodbye to a couple of friends I had known for years. This was definitely a top-notch experience and I will be a customer for life should I need a plumber again.

Fred Smith

11 months ago

If you want a company that is unable to arrive during their scheduled window time, not once, but twice in a row, this is your company! Do half stoned kids that look like they are a few days out of high school and just picked up a summer gig to get away from Mom give you all the confidence in the world? Then don't hesitate to give them a ring! Sit around all day and watch paint dry while they don't arrive to their appointment, you'll be glad you did! In all seriousness, I would contact actual professionals for your repair work, not whatever this company is pretending to be.

Christoffer Heckman

a year ago

Had a backed up drain line, Jake came out and did the job perfectly. Was also super helpful in explaining the problem and how I could avoid another smelly backup in the basement in the future. The only downside: it was expensive for the service, almost $400, but they do honor their coupon! It took him about an hour to do the whole job, and he was super friendly.

Peggy Acosta

4 weeks ago

Come and Zac, very professional and courteous. With a highly recommend excellent work.

Roberto Garcia

11 months ago

The Roto-Rooter technician responding to my service request was very focused on ensuring that the work I requested could be completed in a timely and satisfactory manner. I submitted my request after normal business hours and when Camden arrived, he listened intently to me as I described the plumbing problem.After fully understanding my concerns, Camden assessed the physical layout of the main sewer line and offered a convincing solution. I felt confident that Camden could start, complete and leave the job site having resolved the problem. As a result of the exceptionally good customer service I received, Roto-Rooter will remain my go-to plumbing service provider.

Kym Whitaker

a year ago

Kacee was prompt and the most hardworking professional I have come across in years -truly- a work ethic and pace that you just don’t see anymore in young professionals - he got the job done in record time for our sale/closing. Would recommend him every time! We are so thankful he ‘saved the day’ for us! We would recommend Rotorooter’s experience over the local pop shops advertised.

Miss Anna

a year ago

I had a leak under the kitchen sink. He recommended replacing the pipe. He told me it would be about 1800 to 2000. When the bill came it was 3300.00. I am floored. I feelLike I just got ripped off. There is no justification for charging someone 1500 more than you quoted unless there was a serious issue. There wasn’t though. He just took his sweet time repairing it and billed me for an additional 2.5 hours of work. He quoted me 4 hours and parts… stay clear of this group and do something I didn’t do… get multiple quotes

Rudy Alumbaugh

8 months ago

Isaiah was very polite, informative, educating and prompt. Took many fears off my chest and gave me great options and possible solutions. He setup a follow up appointment with his supervisor for further help.

Gabby Melli

a year ago

I was very impressed by the speed of my service! The issue in my new home was resolved in less than 20 minutes, and my technician thoroughly explained the process to me to better enable me to handle it myself in the future! Will definitely use this company again when I need more plumbing services.

Natalie Martino

11 months ago

We had our first plumbing disaster and Ian came in and got the job done. He was spectacular and should be recognized as a genuine person who wants to help people get their plumbing fixed. Awesome service and very nice gentleman!

Jared Riesel

10 months ago

We are so grateful for Roto Rooter’s help over the weekend. Kelly came on short notice and worked to resolve a blockage in our main line causing some backup and flooding. When he realized additional information was needed, he called in his senior tech to perform a scope. Together they solved our issue and did so without overcharging. Thank you!

Allie Guinn

11 months ago

Great experience, professional technician and field supervisor, completed the job the same day in a reasonable amount of time on a Sunday morning when no one else was available for an emergency! Highly recommended! Isaiah was our technician! Thank you so much!

Frank Caldwell

11 months ago

This Roto Rooter service unit is top notch! The Tech Camden was fantastic! The Pipe Videographer Bill was superb! Both men had two distinct jobs & did them professionally and left me with a clean job site! I’d recommend this team to anyone!

Cindy Duff

a year ago

The first tech on the job, Jake, was fantastic. He identified very quickly that the issue was not a simple line clean out. He called Steve for assistance in locating moisture in the walls and floor. Steve was thorough and professional. Then Blake arrived with a camera snake to locate the leak. Blake was also professional but seemed unsure of the leak location. Sure enough, Blake emailed later to inform me that the excavation manager suggested further review. And that’s when the wheels fell off. We agreed on a day and time when Blake would return to do more leak investigation. He didn’t show up for the appointment or call/text me to let me know what was going on. I texted him an hour after the appointed time, called him 2 hours later and left a voice mail, and then emailed him later the same night. No response from Blake or the company. Meanwhile, I called in another company who located the leak in a completely different place, requiring a smaller area of excavation. They repaired the leak the next day. So disappointed that I paid Roto Rooter to do this job and got nothing out of it,

Matt Lozier

a year ago

Please use another provider. We had Roto Rooter come to clear a clogged main line for our sewer (~$450). We were told the line was cleared when the technician finished a few hours later. That night the drain backed up and flooded two rooms of the house.Roto Rooter was very quick to help with the water mitigation / clean up work (this cost $6,382) and recommend that we start a full sewer line repair ($8,000, we said no). Eventually, they sent more senior plumbers who were able to clear the drain using the same process as was performed the day before. They are claiming no responsibility as it's possible we re-clogged it after they left. The issue was tree roots... they didn't regrow.All in, the cost of the damage will be ~$12,000. This was 100% avoidable if the job had been done correctly // we were told the truth by the first plumber.

Genesis Cobb

a year ago

Sergio was one of the best plumbers I’ve met since living in Colorado. He was friendly, knowledgeable, and hard working. He fixed our issue within a timely manner. He was very passionate about his work. Sergio was so good that he made me want to be better at my job. I will always highly recommend using him!

Rishi Singh

a year ago

Fantastic service! The two techs were able to snake and hydrojet the underground perimeter drains for my gutter system and removed large roots and roofing granule material. The water was backing up and in one hour they had the job taken care of. Crew was punctual, cleaned up, give an accurate and honest quote and stuck to the work as indicated.

Tim Hughes

11 months ago

Service technicians were friendly. Too much upsell and price of seemed all over the board. I find a $750 charge to do a video after the sewer has been cleaned as unjustified. Not sure that I would call Roto-Rooter again because of its pricing structure. The $400 to cut a hole into my cast-iron pipe so they could use the camera

Laura Macikas

a year ago

We needed a roto rooter company on a weekend, same day service. Called another company first that was going to charge us $150 just to come out and that amount could not be applied to labor/repair bill. Called Roto-Rooter next and they came out quickly, for free, and explained everything before we approved any labor or charges. Friendly, quick, and cleaned up. Very thankful for quick service and reasonable pricing.

Garrett Brizendine

11 months ago

Horrible attitude, communication, planning and execution.We had scheduled a service at a specific time a couple days out because we wanted our place of business to be operational at normal time of opening for the day.After confirming multiple times about the time scheduled, and Driving an hour myself to make sure I would be there on time. The technician was 1.5 hours late while the dispatcher kept telling me “he’ll be there in 20 minutes” 3 separate times. Ashen he finally arrived he proceeded to tell me the job would have never been completed In The 3 hour allotment of time and blamed me for assuming that when it was his company that set those expectations.All in all it was a horrible experience and cannot imaging using or referring them to anyoneUse at your own risk.

Dayne Mills

4 months ago

My tech Aladdin did a great job removing the blockage in the sewer. He was quick and clean.

Doris Burd

3 months ago

Mark was competent and polite. He was clear in his communicating the problem and what he would do to correct the problem

Bob Steiert

a year ago

I needed my sewer line cleaned out. I called and they gave me a 4 hour window. So, I cancelled everything I had this afternoon and waited. I got one call about 1 hour in that said I would get a call 1/2 hour before they came. I waited and waited. No other calls. 4 1/2 in, I called. After waiting online for some time, they came back and said they could still have someone come out tonight. They didn’t know when. I have 2 hours free tomorrrow, which I proposed. They said they could only give me another 4 hour window. They also wouldn’t give me an estimate over the phone even though this is a standard cleaning. I went with Plumbline who said they would charge $93 for 100 feet. Don’t waste your time with RotoRooter.

woodmster 353

a year ago

The gentlemen that came out for my main line cleaning did a great job. They were really professional, clean and thorough, and did a great job showing me what's going on with my plumbing issue. While it was a little more expensive, they also gave me a 6 month warranty on their work, which is great.

coryn mann

a year ago

Keaton our technician was very kind and on time. He explained everything he was going to do in advance so there were no surprises. He worked hard and treated our house with the utmost respect. I’m very pleased with his work and plan to use his skills and knowledge again soon. Roto-Rooter is lucky to have such a great employee on staff.

Jean Shlegle

2 months ago

Aladdin was very helpful and explained what he was doing. Professional and personable.

Sam Anderson

2 years ago

First time I've ever needed to use a plumber and Casey was great. Came in and got to work on the problem right away as well as got a restoration guy out to make sure there wasn't any other damage. Very responsive and easy to talk to. After he got the clog out he scheduled to have someone with a camera to come out and see what was causing my floor drain to back up. The price was made even better after he found a coupon to apply to the bill. I can recommended them enough!

Rolando Nono

10 months ago

The service was excellent. I was notified when the technical was on his way. Kenneth, the technician was extremely polite and quite honest. The service provided was clogged kitchen sink. It took less than 30 minutes to take care of the problem.

Summer Kusel

a year ago

Jake was fantastic! He uncovered the issue and resolved it right away! He was friendly and professional and even tolerated my Great Danes insisting on being his assistants while he worked. I would definitely call them again!

David Star

a year ago

Conner was very knowledgeable and professional. He repaired the leaking pipes and explained what he was doing. This put my mind at ease knowing the reason for his actions. This was my first time using your service. I would recommend.

Lea Pold

a year ago

Garrett Wright is awesome and always very efficient. I request him every time we use roto rooter and I'd suggest him to any and all people who ask if I know a good plumber. I trust him and he does a good job. Thank you Garrett

Matthew Johnson

a year ago

Keaton provided the best home service we could have asked for. He promptly responded to our service call and was very considerate and courteous of our home and pets while taking care of the repair.His post-work cleanup made it look like he’d never even been here. Definitely recommend this company and this technician.

Justin Canaday

a year ago

Our technician was Brandon. He arrived within one hour of placing the call for service. He was was very professional and obviously experienced at clearing blocked drains. It took him virtually no time to snake the blockage 40-60 ft down our kitchen drain and get things flowing again. He was very thorough in making sure the problem was solved before packing up and leaving. Couldn’t be happier with the service we received. If Brandon is representative of all the service men and women working for roto-rooter of Colorado Springs, then I could not recommend them more. Excellent experience!

Doug Grosenbach

2 years ago

The work Kevin performed was excellent. He was very professional and pleasant. The cost was reasonable, too.I was not at all thrilled with the customer service. The 8:00AM to 10:00AM appointment window was NOT kept; the technician finally arrived about 11:45AM. So, there's definitely room for customer service improvement.I would suggest customer(s) be contacted, BEFORE the expiration of their respective appointment window(s), giving the customer(s) options to continue waiting or rescheduling or cancelling.The key is timely, respectful customer contact.

Sean Connors

a year ago

Had the drains in my basement over flow due to back up in the main drain. They came out and fixed the issue and got the drains to work. Next day they sent someone else out to cope it to see if the clean out was effective and roots are still clearly blocking half the pipe. I was told that it was a proper clean out and that I shouldn't expect all the roots to be gone because they can't see when they do a clean out. 1) it's pretty ridiculous you do a clean out and don't have a camera at the time to see what you are doing. 2) absolutely no idea how having 50% of the drain still clogged is a good clean out. I'm sure it's because now I'll need to call again in 3 months or bite the bullet and spend 15 grand for a new pipe so why fix the issue too much if it means you won't be needed for awhile

sswale

a year ago

Had a broken/burst pipe that leaked and flooded in my basement. I was able to call and schedule an urgent appointment quickly. Repair man was: Responsive, knowledgeable, professional, and friendly. Repaired our pipe and had my water back in the same day. I would definitely recommend. Great service.

Katie L

a year ago

Brandon was wonderful! I have an old house, old pipes, and a lot of clogged drains. He problem solved, went above and beyond and fixed my drains. No more flooding in my shower, or overflowing toilet. He was extra careful to clean up, and was a delight to work with. Very friendly and would always refer him. He also gave me a great price for a hard job.

Bryttni Wolfe

9 months ago

We had water damage in our basement and had no idea where it was coming from. We called Roto-Rooter and they came the next day. The technician was on time and found the source of the leak within 30 minutes and fixed it within 2 hours. Everyone I came in contact with, even on the phone/over email to set up the appointment, was very kind and professional. Thank you for your help!

Elle Rubino

a year ago

We had a leak under our kitchen sink. The technician sent out was great (Kenny!), he arrrived on time, got the parts we needed quickly, and got the job done well. I will say that setting up and confirming my appointment was a less than stellar experience; the confirmation texts are confusing, and getting a hold of someone at the office took over an hour. Overall, will use this company again.

Linda Lu

5 years ago

I'm embarrassed to say that Roto-Rooter was not the first name that came to mind when I had a serious plumbing problem this past spring, but my regular plumber was not responding--and I needed help fast. They took care of my problem--which was very complicated--and messy--and I've since used Rotor-Rooter to install a leak detection system--and can't say enough about how happy I am with this company--and especially Jason McKinley, the plumbing technician who's helped me on both occasions this year. I've tossed the name of my old plumber--and replaced it in my address file with Rotor-Rooter and Jason McKinley because they represent the epitome of customer service and professionalism. (I know a photo of a leak detection system isn't very sexy--but as a homeowner who had all the carpet and wood destroyed in a flood, it sure gives me peace of mind. That little blue box is the system.)

Frank Verdun

a year ago

Keith came out first thing in the morning after a plumbing issue that occurred in the middle of the night. He was courteous, professional and fixed the issue immediately. He also took the time to clean up an ugly mess in our shower after he was done. Highly recommend!

Donna Stockman

a year ago

We had a clogged toilet that a plunger would not unclog and were unsure whether it was a sewer issue. I called and within 90 minutes, Jacob showed up. He was polite, thorough and efficient, as well as interesting to talk with. I was very pleased with his demeanor, professionalism and work.

gail urbach

a year ago

I needed help today. I had water leaking from my kitchen pipes. Other plumbers wanted to come 2 days later. Scott came immediately. Fixed my problem. Scott was amazing. Thank you Roto-Rooter
😀

Janna Levitt

9 months ago

I was able to get an appointment within 24 hours, the guy Ian who came out was very professional, thorough, and even gave me some quotes for other things we discussed to fix, but without the added pressure of many people who push an unnecessary sales. Will definitely use this company again when needed.

Amy Lunt

a year ago

Zach was amazing. He was professional and kind and did a great job of clearing a clog in the line between the house and the city. If I could have him on permanent retainer I would! Zach's awesomeness aside, I called Roto Rooter at 1:15 in the afternoon and they said they would be at the house by 3:30. At first they were great and kept calling to let me know they were running behind. The last of those calls was at 4:22. But when I called them at 7:00 to ask if they were making progress, the main dispatcher couldn't get the Denver dispatcher to answer. So at 8:00 while I was on the phone arranging for another company, I got a text message that Zach was on his way. I know that business is unpredictable, but a little more communication would have gone a long way.

Jane Kim

a year ago

The technician (Brandon) was great. He was knowledgable, helpful, and respectful. The scheduling though was a bit of a nightmare. For two days they kept saying tomorrow after giving me a window to be home. They compensated with a discount but had already wasted two days of my time. However, on the day they finally said they would come, they didnt tell me an adult needed to be home and never gave me a chance to be and therefore left. They did come back later but didnt give me enough of a window to get home from work causing me to rush home. The dispath said he would arrive in 30-40 minutes which would have given me plenty of time, but he showed up in 15 minutes. Communication with the dispatch and scheduleing needs much improving.

Victoria Elbelau

a year ago

Zack Koehler is the best! He was on time, very informative. Explained what was going on with my faucet, what were my options and broke down the whole price for me for a better understanding. Five star to this company because of this man. I will def. Be calling them again if i have any other issues with my home that are related to their business. Awesome work ROTOROOTER

Paul Krcma

a year ago

Caleb was awesome. He was on-time, professional, and he knows what he's doing. He came to inspect and diagnose a very difficult issue we were experiencing with our basement sewage ejector system. Having known nothing about these systems myself, I learned all about how these pumps and pipes work. Thanks Caleb! We would definitely recommend using Roto-Rooters and Caleb as the Technician.

Gerard Love

a year ago

Technician Mike Burns went above and beyond my expectations in resolving the issue (Same day and on short notice) - If I could give him 10 Stars I would! Very professional; knowledgeable; understanding; and compassionate! All great qualities for a business to have representing them! Kudos to Roto Rooter as well for same day service, as most everyone else I contacted with a “semi-emergency”request was indicating 2 days out as the earliest available appointment….

Clara Sitter

10 months ago

I waited for more than 5 hours! Confirmed for between 10:30 and 12:30. I was there (I’m the owner but daughter rents) at 10:20. Finally around 4:00 someone came. Apparently a mixup! I was not happy.
Technician who came was fine.

Randy Gamet

8 months ago

Ion was very professional and did sn outstanding job. He explained what he was doing and even showed me the sewer line with camera. I will definately use them again and recommed them to my friends. Thank You Ion, you are an asset to rotor rooter company!

Rene Peketz

a year ago

A huge thank you to Kevin for saving the day for us!! So grateful for his professional service, knowledge and speediness to get our drain cleaned. As first time homeowners this is all new and he made it feel simple and way less stressful. Appreciate your help!

Yvette Telusnor

a year ago

Roto-Rooter was the first company to come to mind when my downstairs toilet started spontaneously spewing raw sewage onto the floor throughout the main living area. I was given a same-day window of 6-8 pm because this was considered an emergency. Time frame came and went and no one arrived. I called several times to confirm someone was still coming and kept being told “our techs are busy right now but will get yo you soon” by the dispatcher. A technician finally arrived around 10:30 pm. The technician was professional and thoroughly explained possible causes and solutions to correct the problem. However, after hearing the astronomical costs, he offered an alternative fix at a lower price point. I agreed. When it came time for payment, the price went up $38. After a heated discussion, the tech did ultimately drop the $38 surcharge. Therefore, I will most likely never use Roto-Rooter again. The bogus time frame and inconsistent agreed upon pricing was very unprofessional and frustrating.

Alexandra Fiorillo

a year ago

Brandon came over within an hour of me calling the service and worked on our house for nearly 3 hours. He was courteous, professional, and helpful. He explained the problems, helped me understand the issues and what might be causing the problem, and attempted less expensive fixes before the final solution. Wonderfully helpful!!

Seth Wilcock

a year ago

I can not say enough good things about Roto-Rooter. I have a cabin that is in a remote location, and I called them at 8PM on a Friday night with a clogged toilet. They were at my property immediately to work on resolving the issue. I had been needing to replace the sewer line for some time due to root intrusions in the line, and over the course of 6 months I had called no less than 10 plumbers, and no one ever returned my call. The clog was due to the intrusions in the sewer line. Roto-Rooter was able to replace my sewer line within 24 hours of me authorizing the bid. The price was right in line with what I expected to pay, and they were incredibly professional. Big shout out to Seth, Tyler, and Jonathan. You guys were great to work with, and I very much appreciated your high level of communication. I can not recommend this company enough, and I will absolutely be using them again in the future for any plumbing services.

Joel Meyerson

a year ago

They missed two appointment windows before sending out a technician who didn’t know what he was doing and did not solve the problem. Drains continued to back up the next day. Two more missed appointment windows, and finally a skilled knowledgeable tech was able to properly fix the issue. I eventually received quality service, but not without significant headache.

Diane Weller

a year ago

Bailey was very nice and explained everything. Great customer service which you do not see much anymore and I really appreciate. He got right to it and fixed the problem.I even sang the roto rooter song from years ago. He is an asset and I would recommend the company for sure. 10 stars for Bailey! Thanks so much!

Kelley Pace

a year ago

I had an active leak under the kitchen sink. I called two other local companies and neither could make it out until later in the week. Roto-rooter sent a technician out almost right away. Robert was able to diagnose our problem and stop the leak. He was also able to give us long-term solutions to consider to prevent further leaks. I am so grateful!

TONYTHETIGER937

2 years ago

Casey and Brandon were absolutely wonderful. We called just about every 24 hour plumber that serviced our area and Roto Rooter was the only company that answered our call and actually showed up. Casey and Brandon were both incredibly professional as well as compassionate to our situation. I honestly couldn’t have asked for two better dudes to come work on my house. I will absolutely be using them again and appreciate everything they did for us today.

Kevin Lew

8 months ago

Really appreciated David Pearce and the detail he went through on some plumbing assessments he made on my home. No pressure, informative and broke down what's wirth repairing vs things that are just useless. Would call them again!

Brendan Coughlin

a year ago

Steve and his team did a nice job. However, there we still some wet spots with the restoration job that a separate contractor had to replace (more than they said).The real issue is with their collections department (a person named Gaia) and management. Not responsive or helpful. However, they had no problem pressuring to make sure they got paid on time which I did. There was an overpayment situation made to them by the insurance company and they decided not to mail me that money back. Now I'm having to try to resolve this with the insurance company. Shady. Gaia hasn't care to respond to help the me after her company was paid. Poor customer service.It sucks because for the most part, the restoration team did a good job. Just the last thing you leave the customer with is a bad taste in their mouth.

Gladys Harris

a year ago

Camden was very professional and went above and beyond to fix my drain system. Will definitely recommend Roto Rooter to anyone that needs an experienced, knowledgeable, outstanding customer service plumbing company. I cannot thank you guys enough for accommodating me and fixing my problem.

Jim Lennon

a year ago

Zac did a great job and was very informative throughout the entire process. Enjoyed dealing with Zac.The price to clean out one drain line for maintenance was way overpriced. Initial bid for the job was $449.00. Agreed on $300.00 and it was still too high. Service man was here about 60 minutes.

Charity Quan

2 years ago

Great service! The technician, Christophe, came out quickly and was very knowledgeable in explaining everything going on with our drain and unclogged the main drain line in a jiffy! He was very professional and kept everything clean...even wore shoe covers to keep my floors and rugs clean. Appreciated his explanation as well as his quick superb work!

Tamara Currie

a year ago

Response time was great. Jake was very professional and was able to correct the problem with our plumbing. Jake also explained the problem and educated us on how to prevent the issue in the future. We definitely will call again for other plumbing services in the future.
Thank you !

Joyce Ablin

a year ago

I was frustrated at how long it took to get some one to my home at first. I called in service at 7:45 PM Thursday August 05, 2021. Twice the office moved out my time of my repair service . The service technician Damion Aragon Arrived on Friday August 06. at approximately 2:30. He was very helpful and polite. Very courteous. He showed my where the blockage was, took pictures which he sent to my phone and completed the repair very quickly. He made suggestions for action I could take to insure the damage did not happen again. I very much appreciate his work and suggestions. Thank you. Joyce

Roger norquist

11 months ago

Pablo and Robert S. Came into the situation and finished the job quickly, professionally, and under the high-end estimate. They calmed me down and also told me the truth about what was going on in this slight emergency situation. I want both Pablo and Robert S if I have issues again. Thank you both!

Paul Felin

a year ago

Before they arrived, I was admittedly a bit biased to assume that they might try to think up ways for me to end up paying out a lot of money. My garbage disposal wasn’t working and they showed me the reset button on the bottom of the disposal and another way to adjust it with an Allen wrench after it jams. Not only were they honest about the issue, they also provided me with helpful advice on how to fix it myself in the future!

Gary Dong

a year ago

They are expensive. They charge $400 per hour and if it is 2 and half hours they charge as 3 hours work. I have leaking water at the pressure reducing valve and it needs to be replaced. It took them at least 30 minutes to buy a new value from HomeDepot, but they also charged that time as the labor time even if they already charged some more for the parts. After they put the new valve on they don't know how to adjust the pressure through the valve. It took them 15 or 20 minutes to figure it out. It also counts as labor to me. To release the pressure valve initial they charged me $1600. After I called them they took $200 off. But it is still pretty expensive.

Mary Lou Maine

2 years ago

My hot water heater went out on a Friday. When I called for replacement was told tech would be at my home between noon and 4pm. He did not come at the appointed time. Several calls were made and they kept promising he was coming that he was tied up on another job. At 6pm they advised he would not be available until 8pm and the stores would be closed by then so we rescheduled for Sat between 8am and 10am. Needless to say, he did not show at the appointed time on Sat either! The tech eventually showed up at noon, assessed parts needed and advised he had to go back down the mountain (an hours drive one way) for parts. I advised there was a Home Depot just 20 minutes away and he said he had to go back down the mountain because his van could not make it to Home Depot??? He returned two hours later and took 3 hours to install the hot water heater. I was instructed to contact the city for an inspection on Monday. When the City was contacted Monday morning I was informed a permit had not been pulled so an inspection could not be scheduled. The company was contacted and I was given a run around as to why the permit had not been pulled. Its now Tuesday and there still is no resolution to the permit issue!!! The quality of workmanship was excellent but I would not use this company again as their communication and follow through is below par for such a large company and their prices are very expensive!!!!

Sheri Gibson

a year ago

Michael and his trainee (I feel so bad I didn't catch his name!) were very nice guys. They came earlier than expected but I was called to ask if this was okay, which was great! They really helped me out and went above and beyond for my wife and I. They met and exceeded expectations and helped us solve our problem long term. This is why I will keep coming back to Roto Rooter! (Last time they came out to help me they were really awesome too! )

Ryan Thurston

2 years ago

Zack was amazing. I was able to receive service within an hour on a Friday evening. As a tenant I was in a tough spot. He was knowledgeable in diagnosing the problem, but most importantly he was cognizant of my situation as a tenant. He discussed the issue at length and gave me the ability to make an informed decision. I would 100% recommend to anyone.

Coral Scherma

a year ago

The service technician was fast, cleaned up properly, and pleasant to speak with. They immediately asked if I would prefer that they wear a mask in my home, which I appreciated. I've used this company before and always had good luck.

Lynne Zuluaga

2 years ago

After installing a new fridge, we discovered that the shut-off valve to the water line developed a small leak. Naturally, this was on a holiday weekend, but Roto-Rooter answered their phone straight away on a Sunday morning and scheduled a plumber for the next day at my request. Tom arrived at the beginning of my service window after I received a call 45 minutes out letting me know he was on his way. He was able to do a simple fix and with no attempts at up-selling (which is pretty rare in these situations). I highly recommend Roto-Rooter based on their responsiveness, professionalism, honesty, and for being respectful of my time. I would definitely use them again in the future.

Paul Viglucci

a year ago

Called when I had a backup in my main drain that couldn't be fixed by myself; was causing flooding under the kitchen sink. Person on the phones was knowledgeable and knew what the problem was. Scheduled me in for the next day and showed up right on time. Angel was a nice guy and got the job done quickly. They worked with me on the price as well. Would definitely recommend going with Roto-Rooter

mathew brothers

a year ago

Our service tech Kelly Malavasic was a genuine professional. Exemplifying customer service and dedication to completing high quality work. Kelly ensured not only the immediate challenge was resolved but further work into potential larger issues. Thank you Kelly, my family and I are grateful for your help.

Robert Reid

a year ago

Service was very professional and thorough, better that I've received from other plumbers. Josh investigated the situation, listened to my observations, explained everything he was doing in detail, and tested our sewer line thoroughly at the end. Only issues I had were that service didn't start until several hours after the window I was given due to overscheduling, although they were good at giving me periodic updates, and price was higher than I was expecting, based on experiences with other plumbers, but as I mentioned, service was thorough.

Katie Jo Sloter

a year ago

We had Mike Burns who was professional, communicative, and got the job done. Able to get everything done morning after we called. Not cheap but you get what you pay for, and fair for services performed. Will keep this company in my phone for future needs— nice to have a trusted professional for when needed.

Taylor Malphrus

a year ago

Very fast response time and had the tech at home very quickly. Fixed all my issues very quickly and had great customer service. He was very experienced and professional the entire time. Highly recommend for plumbing and sewer problems. 10/10.

Benjamin Palmer (Ben)

a year ago

So someone put a bunch of dog food down the drain (it was me) and created a massive clog in my kitchen sink drain. We called Roto Rooter and they sent someone out within a few hours on a weekend for no extra weekend price. I don't believe they charge any different which is fantastic! Brandon showed up and was immediately friendly and nice. He also wore a mask the whole time which we really appreciate. After explaining the issue to him he understood what was going on and let us know what it would take and the cost to unclog the drain. Long story short he spent literally 4 hours and 7-8 maybe more times unclogging the drain pipe a few times going the entire length of his machine (80 plus feet). We still couldn't get the drain open from this massive clog. He tried everything even calling another plumber and no luck. As a last ditch effort we ended up putting a solution in the pipes overnight to see if that would make a difference overnight. Brandon was doing everything he could even though we weren't successful including helping out coordinate the next step which would be hydro jetting. We were definitely at a point of giving up and planning on spending even more to unclog this drain. Turns out though the last ditch effort ended up working and the next morning the pipe opened and worked perfectly!! I can't express enough my appreciation for Brandon and his hard work and perseverance! The guy worked so hard and was clearly bummed that we didn't get it that night. He was a professional the entire time and it was great to feel like even though we didn't have it solved at the moment I had someone that was going to help me get it figured out. I will absolutely use Roto Rooter for any future needs and hopefully specifically Brandon for his outstanding work ethic and perseverance! Thank you again Brandon for helping me and my family out we seriously appreciate it!!

Janice Peck

a year ago

Tyler did a great job. He was on time, worked fast and fixed the clog and also gave good advice about how to keep our pipes clear in the future. He was friendly and personable. Very happy with his work.

Julie Venus

a year ago

Day after Christmas call due to clogged kitchen sink. Isaiah came earlier than expected, was totally professional, fixed the clog with no problems or hidden costs. Super professional, friendly, no mess, Roto Rooter is about the same price as other companies. Work has a warranty. Very excellent service and work.

Emily Gould

2 years ago

Very very happy with the service from Roto Rooter. Kevin Salmon was wonderful and refused to give up until he found the cause of our problem- he was great! Bob Ray was also wonderful! He came with his camera and figured out the issue. Bob had an excavation crew here the next day to repair a portion of our mainline. Sal, Scott, and Kelly were fast, efficient, and got everything fixed in a timely manner. All the people we interacted with were professional, honest, and worked incredibly hard to get us back in working order!

Jim Lilly

2 years ago

The technicians that arrived seemed knowledgeable and courteous. They cleaned my main sewer line to the street and flushed my water heater. I did not feel rushed when asking questions about my water heater. My rating is not on the technicians which I would give a good rating to. My poor rating is because of the outrageous price to clean my main sewer line, $400! I felt like I couldn’t turn them away because of the service fee and the fact that my sewer had backed up. But $400 is a lot of money for that service. I would recommend the techs but steer my friends away from using this company because of the very high prices. I felt that the company took advantage of the situation.

Blake Hart

a year ago

Mark was one of the best servicemen I have ever worked with. He was vey Knowledgeable, Respectful, Honest and Courteous. He got the job done and had a great attitude while doing it. He cleaned up after himself better than when he found it.

Karen Poncina

a year ago

In the process of selling our 53 year old home it was requested to have the water heater inspected to ensure it was up to code and operational. Caleb was polite, professional and on time and did a great job answering questions about the water heater, its condition and next steps.

Lee Wilson

a year ago

They charge $400 to LIGHT a perfectly functioning water heater. A manager approved reducing it to $250, but This is an absolutely ridiculous and shameful amount of money to charge for pressing a hidden reset switch that prevented me from lighting it myself. Nobody else was available for 4-5 days because of the holidays, and I have guests so I bit the bullet and paid, but there is absolutely no way I will ever use them for anything again. When signing up, it was implied that the service call would be $70 and go up if other repairs are needed, so I feel I was misled on pricing as well. I had someone else actually service the water heater and clean and service my heater for $120 earlier this year.

Justin Zunino

2 years ago

David was awesome. He was on time communicated with me every step of the way. Our brand new water heater went out and he was responsive on trying to change out parts. He was even able to take the parts back after it was decided that we needed a new water heater so it wouldn't cost us extra. Can't thank David enough for all his hard work over a few days time. 10 out of 10 would recommend.

Jason Sabater

11 months ago

Keaton arrived and quickly diagnosed the issues I was having with an intermittent, hard to pin down toilet bowl backup. The integrity, service, and speed in which the issue was resolved was incredible. Thank you Keaton!

Douglas Van Zet

a year ago

Roto-Rooter was very responsive, able to start an hour after I called.
Adam was personable, very informative and conscientious. He did a thorough job, gave helpful advise, and finished the job quickly.

GARY HOWARD

a year ago

Ross explained what he was doing before doing it, showed me what was in the pipe that caused the clog. I made the appointment online got a response in 10 minutes that a tech would be out between 1PM and 5PM. Ross arrived at 1:30. Roto Rooter is a little pricey but the great customer service and response time is worth the price. I give Ross 10 plungers out of 10 awesome service.

Jennifer DiSalvatore

a year ago

We needed a few things done and we had Kacee as our plumber. He was superb! I could not possibly say enough good things about him. He was so nice and very professional, knowledgeable and considerate. Thank you Kacee and Roto Rooter for employing such a wonderful plumber/person!

Austin Lee

a year ago

My drains started going slow last night, and when I called a different rooter service, their next available booking was a full week after. This morning, even my toilet wasn't flushing so I knew I was in trouble. Roto-Rooter was able to come out within an hour and help me unclog and diagnose the drain. They eventually discovered that the sewer pipe outside my house is misaligned and that I'll need to contact the HOA to repair. Thank you for the speedy service!

Janet Rosacker

a year ago

Brandon came out to clean the main sewer line to the street. He needed to use a second reel to reach the main line, which we were apprised of when we had other plumbing blockages in the past. He kept me informed as to his anticipated arrival time, the progress of the job, any issues he encountered. He was very knowledgeable, courteous and polite. FIVE STARS!

Alysia Medina

a year ago

All of the employees that came by were extremely nice and helpful. They took time to explain the issue that was causing the leak in my home. Tom was very patient with all of my questions. Tom and Tim were extremely informative and professional. I’m so appreciative of the time and work they did here. I will definitely be calling Roto-rooter if I need a plumber in the future.

Barbara Middlemist

a year ago

I called for a plumber for an outdoor problem. I really didn't understand what was broken but it didn't work. Zak was very knowledgeable and professional. He explained how the pipe/faucet system worked and how it broke. I quickly fixed the problem and also explained to me how to use it correctly. He was also very friendly and polite.

Nina Johnson

a year ago

I called on a Saturday and was given a window of 2:45-4:45. At 4:30 I was called and told that the van had broken down and that the technician would be late. At 5:30 I was called and told that the technician was still coming but would be a few more hours. At 7:30 I called back to ask if the technician was coming and what time would they be there. I was told no idea of a time but still coming. At 10;30 I received a phone call and was told that the technician would not be coming that they could come the next morning between 8-10. Sunday at 9:30 I did have a technician show up who was very professional and courteous and let us know that our issue was with our septic system and we would need another company. He was very thorough in checking everything. My frustration was the lack of communication regarding the arrival of the technician and the fact that they were not available until the next day.

Orlando Montoya

5 months ago

Kenneth was a great man I would refer him to any of my friends and family

The Sean Long

a year ago

My bathtub faucet was leaking. I booked a repair online from one company and forgot that my 2nd floor condo's water is controlled by the first floor. They wanted to charge over $500 but my neighbor wasn't home and then their office said they actually don't do stacked condos.Then I booked online with Roto Rooter. I got a time slot of 9a-1p and the guy showed up almost before 9! He had to go get a part but when all said and done the job was only $300 with labor and parts.

Scott Hunter

a year ago

Very professional and clean. Tech communicated well. Was given a 7-9pm window and he showed at1:30am and didn’t carry correct plug to seal my drain. However, when I called the next day, another tech came out that day and finished the job. I am very appreciative they were able to come same day, even late at night!

Coleen Hellen

a year ago

I was a little disappointed at the fact that I asked for roto rooter to do the sewer line with a rescope. I didn't know until the day they arrived I couldn't get the video and that it had to be someone else. They were supposed to be there today between 1-2 and didn't show up and no call.The plumber today was great - fixed the shutoff valve behind the toilet, completed the job in a timely manner and was on his way.

C.D. Donald

a year ago

The shower drain problem was successfully handled - big thanks. However, the office was a problem; we scheduled the service, then later received a phone call that tried to confirm a different date and time and an email that had the correct date, but the wrong time. Why was this aspect so hard?

Janet Conner

10 months ago

Brandon and Jake were our technicians for this visit and, I can't say enough about how fantastic they both were. They were professional, kept us informed and kept us informed. Thank you!

Jake Gardner

a year ago

Brandon was very helpful in diagnosing the problem and guiding me on options to minimize the cost. He fixed the problem very quickly and made recommendations on how to solve the issue if it were to happen again. Great service!

Emily Gould

a year ago

Our technician Casey Coleman came out at 8pm on a Sunday night to clear our clogged main pipe. He was incredibly polite and helpful. I have no reference for plumbing rates, but I felt the service cost was fair. Based on this job, I would absolutely recommend Roto-Rooter and Casey in particular.

Jim Campbell

2 years ago

Zack came out to our home to take care of our drains that were backing up. He was on time did a great job was very helpful explaining everything that he was doing. When the job was complete he cleaned up thoroughly and sanitized everywhere all the way out. He was very professional and make sure the job was done correctly everything is cleaned thoroughly before he left.

Eric Johnson

a year ago

The technician that eventually arrived was great. However, I was supposed to have service the day before and they had to reschedule on me (it took them until 9pm to tell me this and my appointment was supposed to be between 10am and 3 pm). And the worst is when they did manage to show up and unclog the drain the next day, they charged $422 (which included a $50 discount). That is for less than an hour of labor and a tool you can rent at Home Depot for $70. Other services around town seem to be 1/4 the cost so that’s outrageous.

Kathy Robertson

2 years ago

The tech was very responsive--Josh--and communicated willingly and well. He analyzed the problem and called in the next level right away.I think our appointment window was between 12 and 2, and at about 2:40 dispatch said he was on his way. I wish plumbers could be a little more true to the projected schedule, though I realize many calls are more complicated than originally thought. Overall, always a good experience.

GreenDragon

9 months ago

Adam was polite and respectful, and went above and beyond to help us with a plumbing backup--even went to a neighbor's house to see if they had had any issues. Wonderful service!

TIM BACHMAN

a year ago

I called in a leak that i was trying to figure out myself. After taking my toilet off and trying to trouble shoot myself, i realized i needed to call in the professionals. Ross came within minutes and figured out where the real problem was way out behind my house in the alley. I would have never fixed this problem with the expertise and tools he had. Thank you guys so much and ill be doing any future plumbing with your company. Tim B.

Harvey James Matthews

a year ago

Worth leaving a comment for these guy's as service was above and beyond. In a bind on a Saturday as rental property has sewage issue across town which i cant get to. Was looking at getting a snake from Home Depot, but these guy's are worth the few extra $$$ hands down. Quick easy ordering process, was surprised (and thrilled), that they could have a tech to the property within the hour. Phone scheduler was great and informative, phoned me to alert 15 mins out and great personality. Was taken a notch higer again, with our Tech: KALEB #34-6965. He was super personable on the phone, very patient educating us as to what was needed to fix the situation. Our Tennants at the property liked him and he was able to help us out with a coupon to make the pricing competitive compared to snaking the pipes ourselves. Besides, Home Depot, the closest store was 8 miles away and rental price is not cheap. Would recommend Roto-Rooter and will be a return customer given the first time experience. Thanks guys!

Demi Garner

2 years ago

I had two clogged drains and called Roto-Rooter. They gave me a window of time between 12 and 4 on the same day I called. They had unforeseen delays with another job which resulted in having to reschedule my job for the next day. Because of this, they gave me a discount on the cost which I greatly appreciate!The issue that I had was not an easy fix--it was much more complicated than the typical unclogging of a drain. Scott was diligent and professional in diagnosing and repairing my clogged drain. I was really impressed by his tenacity and determination to figure out what was going on. He communicated each of the steps as he worked and, although I know it was a frustrating situation for him, he stayed pleasant and positive throughout the entire time he was at my home. He was also very respectful and conscientious about Covid protocols. Thank you, Scott!

Savannah Roberts

4 months ago

Aladdin was very kind and professional and went above and beyond fixing my water pipe backup.

Chip Chamberlain

2 years ago

Called short notice for a clogged sewer line on a Sunday near noon.The tech was able to show up less than 3 hours after our call. 3 other local plumbing services would NOT entertain short notice emergency calls and the soonest they could come averaged 3 days..Tech was very professional, friendly and efficient; took care of the clog and we had our sewage back up to speed in about 2 hours.Great service; great short notice company; nothing but good to say.

Tara Butler

2 years ago

Adam was wonderful! We needed our sewer line flushed and serviced prior to closing on our house sale. He was informative, prompt, and quickly completed the job. I was able to schedule the service online two days ago and they had great availability. Would definitely use them again if we were not moving across the country!

Linda Coats

9 months ago

No extra charge for weekend fix and plumber described in detail what what was fixed and future repair that will need to be done. Guaranteed job for 6 months added a discount. Vey satisfied!

jan harris

10 months ago

The bad - Didn't show up during 2 hour scheduled time. I had to call to find out when they would arrive. Very expensive!
The good- the plumber was friendly, polite, knowledgeable and quickly fixed problem.

Karen Gallagher

3 months ago

He did great job. Very professional. Will use you guys again.

Jeanne Crane

10 months ago

Brandon came in and augured the blocked toilet, and pulled out the mangled piece of wire mesh that had evidently fallen into the toilet, unbeknownst to me.
Brandon was efficient, personable, friendly, and I appreciated his kindly demeanor. Thank you, Brandon.

Elizabeth McNamara

2 years ago

Kelly was very thorough and did a fantastic job. He was friendly, knowledgeable, and fixed the problem. I had full confidence in him and the quality of his work! Thank you for restoring our plumbing back to free flowing!

Jackie Barraza

a year ago

Good service. Very professional, helpful and upfront. Didn't upsell an unnecessary service like others who claim to be honest and thorough! Have previously used their services and will continue to do so. The guarantee time is a huge bonus. Highly recommend and pricing is average/ reasonable

Traveling Hoppy

2 years ago

We just moved into a new house only to find that we had a leak under the sink and of course this happened essentially on 4th of July!We were lucky enough to have Jake and Manny come out and get that handled for us making sure we don’t cause damage to our new home! They made sure everything was taken care of properly even though it was a holiday and provided us with excellent service. Would definitely use them again as we have plumbing needs in the future!

TonyDaLoccsta

8 months ago

You guys always do great work but my service tech that was sent this time,Robert Ramirez was outstanding!He went above and beyond and did an amazing job...The guy could not unplug my drain the regular way so he took off the claw and ran it without it to give the roots that were jammed a good push,then put the claw back on and pulled out a GIANT 5 foot log of tree roots...Please give the guy a raise or at least a nice bonus...Guy is super nice and he deserves it!Thanks again!

MacKenzie Burns

8 months ago

Great service! Cleared a blocked drain and installed a pressure reducing valve to our 100+ year old house that never had one. Now I don't have to worry about high pressure bursting pipes!

Emily Hosoya

2 years ago

I was able to book service right away (next morning). Pablo came early and completed the job quickly and professionally. This is my second time using Roto Rooter and both times I have been happy with how I can get someone to help much sooner than other contractors.

Shelly Korenyiboth

3 months ago

Ask for Cole at Roto Rooter… very professional, efficient and friendly. Top notch!

Chris Gilstrap

a year ago

Once the technician (Jacob) arrived it was smooth sailing. Unfortunately I experienced a no call/no show for the initially scheduled service window the night prior, this plus the sticker shock of what I am guessing is probably any plumbers time puts me at 4 stars. Jacob was gracious with his time, explaining the issue as he diagnosed and overall just seemed like a good guy.

Karen Prieto

10 months ago

The technician was very professional and finished in a timely manner. Very focused and knowledgeable. I would recommend this company and this technician to anyone. I'm very happy with my service he provided.

Ken Young

2 years ago

Tyler and his team were so helpful! Our main line was clogged and we had a previous company come out prior to scheduling a service call with Roto-Rooter. Tyler was very thorough, excellent communication, and eventually unclogged the pipe. Thank you!!

Kristina Abernathy

2 years ago

Zack was super nice and got to the house within a half hour of my initial call at 8:30pm. I really appreciated the prompt and effective service and I like the 6 month warranty. It was a little pricey but I feel like I got my money’s worth and I’m willing to pay to have a trusted company help me clean up a drain disaster.

Lucy Deakins

2 years ago

We previously used a different plumbing company that managed to unclog the drain, but told us the problem was in one area of pipe that we then paid to have dug up--turns out that part was totally fine! Fast forward a bit and we have another back up in the same drain. Roto-rooter was terrific. They knew exactly how to find the source of the problem and fix it and they got it right. These guys are totally professional. Definitely worth the money!

Roland Joyner

2 years ago

The company had a person to come out and evaluate what had to be done. They then sent out a plumber to do the job. I was quoted a price of Approximately 400.00 -500.00 to complete the work. the plumber who came out to fix the leaks claim that he kept finding new leaks and even called in what he call a master plumber, which let me think he was not sure of himself on the job, while my bill kept inching up to a higher cost. If you look at the billing you will see how much work was claimed to have been done. My bill was up to: 2,129.84 and claim there were even more leaks and his recommend to re-pipe the whole building which could cost anywhere between 15 to 20 or more thousand dollars. At that point I told him stop, rap it up.I got another company in at that point to evaluate the problem who did not recommend that the whole building be re-piped. They finished the job with no more leaks detected in less than 1 hour, did the same amount of work and only charged 480.00 with positive results.To charge the kind of price Roto-Rooter was charging, the person evaluating the situation and the plumber should have been a lot more knowledgeable on testing and finding water leaks. and your labor prices should be lower.

Allison Cabaniss

a year ago

Bryce was the technician they sent out. He did a phenomenal job quickly. He also had a wide breadth of understanding of local plumbing codes and how to correctly ascertain to source of the problem. Very happy with the results.

Mandy Gordon

3 years ago

Jake H came to help clear out my backed up kitchen sink tonight. He showed up less than an hour after I called to set up the appointment and was very efficient when it came to finding the problem! He had to take apart basically everything under my sink to find where the blockage was, and was very patient the entire time! I’m definitely pleased with the service Jake H provided for my issue (and the friendly advice he gave on how to use a sink properly in the future 😉), and am confident that I won’t have to be calling for more issues in the near future! Awesome job!

Susan Smerdel

3 years ago

I called and had service scheduled for the next day which is very impressive. Mike was amazing. He was extremely professional and pleasant. The faucets in the tub were very difficult to remove yet Mike did so efficiently and replaced both to my complete satisfaction. The kitchen sink was a nightmare. The strainers were extremely difficult to remove. Mike worked more diligently and harder than anyone could expect. He persevered and never lost his friendly demeanor. I couldn't have asked for anyone to work harder to fix the problem. I am extremely impressed with Mike and his work ethic. I will definitely use Roto-Rooter again as I have always been very happy and satisfied with their service.

David Depue

2 years ago

Zachary was great. He was super nice and very helpful. I actually tried to snake the drain myself but couldn't get it unclogged. He obviously had better equipment for the job. Honestly,it was a little expensive but he added in a 75$ discount to help us out which helped out a lot. I would definitely recommend him if you can choose.

Kimberly 87

2 years ago

I am completely blown away at the service, professionalism and kindness I received from the people at Roto-Rooter. I called on a Sunday night and was immediately met with a sympathetic voice and an appointment for the overnight specialist. Unfortunately the job they were on took longer than expected so I was called back and informed and was scheduled for first thing in the morning. Mike and his associate came in and immediately knew what to do. We had a clogged main pipe from root intrusion. They were kind and informative. They broke down the pricing and gave me tips to help in the future. they were in and out within an hour. Mike called base personally to get a cam specialist to my house that day to make sure our pipe was in good shape and wouldn't need attention sooner than later. Nick came in and was very nice. He explained everything he was doing and even sang along with my toddler while he prepped for his job. Once he was done he explained everything and gave me all my options in detail for future plans for my pipe. My house is older so the pipe is a bit compromised. Nick left and I felt so happy and relieved. At no extra cost to me, because I had water spilling out from the bottom of my toilet at the start of all this, Roto-Rooter sent a water damage specialist out to make sure my bathroom was ok and wouldn't grow mold. His name was Brandon. He was also very kind and informative. He checked every inch of flooring, wall and baseboards and explained exactly what to do and get to remedy the problem. While all this was taking place I was also being called between visits so that I knew to expect the specialists. I was expecting the worst but was left feeling informed and happy. In my opinion, the pricing was very fair and I couldn't believe that the water damage specialist was no charge. I will definitely be calling Roto-Rooter in the future and I've been recommending them to my fellow homeowners and small businesses owners friends and family too. A+ from this happy customer for sure. Shopping around is always smart but this kind of service, honesty, professionalism and fairness is not always easy to find. I speak from experience.

Jackie English

a year ago

I had the technician come to figure out what was causing a loud noise in the plumbing in my home. I am a new home owner and was very scared, and the technician did a great job communicating and reassuring me. The cost was very fair and I really appreciated everything!

Joseph Kuznicki

2 years ago

The Roto-Rooter team that showed up to my house this morning consisted of Bob (1178), Brennan (6390), and Damien (5596). All of the gentleman did a fantastic job including their customer service, professionalism, respect of property, and knowledge base. They were able to not only fix, but identify a long-term problem. My main sewer line was disconnected at the city hookup, and they were able to offer a resolution for it within 24 hours. Couldn’t ask for a better team. I will be calling for tech 6390 every time I need something, though I don’t think that will be for a while because they did such a great job the first time.

Tamara Alva

4 months ago

Cole was awesome. He was professional and quick. Thorough.

edward pap 17

a year ago

Keaton was at my home within 30 minutes, he was very quick to assess the problem (a blockage in the main line to the street) he was very informative through out the process of fixing the clog and was very professional. Highly recommend the company, service, and Keaton!

Sterling Hebert

a year ago

Paul was fantastic, he is as very helpful and gave us great tips to mainraining our lines. He even came back the day after initial work because he had an idea for what was needed to fix our issue and it worked!

Andrew Bernstein

a year ago

Kelly did a fantastic job! He got her right on time, same day as initially requested, and made quick work of the fix, explaining to me exactly what the issue was and what needed to be done. Would definitely hire again.

David Graham

2 years ago

I only have one complaint and that is the price. The technician was friendly and knowledgeable about the job. But Roto Rooter’s rate is $399/hr plus parts is absolutely insane seeing as he was here for 2 hours. During that time, he was able to find the bursted facet and replace it. Now I have also have a hole in my ceiling I have to deal with. Total cost was $853.67 to replace an outside hose facet! I would strongly encourage finding another plumber with a much more realistic cost basis.

Alex LeRoy

3 years ago

They were great. Our kitchen sink was backing up into our master shower. I called at 7pm and they were there at 8:30am the next day. Service was great, very friendly and did a great job unclogging the pope and explaining everything to me. Even cleaned and sanitized the shower before he left which I didn’t expect him to do. It was a little pricey, but not outrageous and to have everything done so quickly was a big help. My wife is 9 months pregnant so we need this done ASAP. The plumber spent some time chatting with me about being a father and complimenting our nursery as he walked by. And he stuck very strictly to social distancing guidelines and wore a mask and gloves the whole time!

Ethan Sedman

2 years ago

Jason helped us late at night when our garbage disposal drain ended up getting clogged and it flooded horribly underneath our sink and into our kitchen. We called Roto Rooter and Jason got to our house within 30 minutes. He understood quickly the problem and how to fix it. He was able to utilize the tools needed to remove at least 2 clogs about 30 feet deep into our drain. He was very professional and talked us through the process and answered all our questions well. We basically had a nightmare that was immediately fixed within 1 hour of calling, we were impressed. Thank you so much!!

Crystal Y

a year ago

Adam was very professional and friendly. He explained a lot of what's going on and how to maintain the lines in the house. With all the draining and cleaning he had to do, he kept our house very clean. We were very satisfied with his service.

Lucas Vo

2 years ago

I called the support line and they opened a ticket at 7:30 pm and had someone out the same evening. Mike was a pro at his job and was able to solve my clogged drain pipe. He also educated me on what I could do to prevent the issue from happening again and provided me with a solution to keep my pipes healthy. I’m thankful for reliable service. You get what you pay for.

A H

2 years ago

They are insanely expensive! They came fast (within 24 hours) but I would not use them again. My rental property had a small drip under the sink and I asked if they could just tighten the valve or put some tape over it. (I’m not local otherwise I would have done it.) They insisted to replace the small U shape pipe and quoted $450!!!! I was in shock. Installation took 30 min and the part is $20 at Home Depot. I feel once they know you have to pay the service fee to come out they can request $$$ whatever they want. Don’t use them unless you want to overpay!

Drew Harlan

a year ago

Initial plumber sent out to inspect a leak from my upstairs bathroom was an apprentice or something, assured us it wasn’t the pan under the shower, spent 8 hours tearing up walls and racking up an enormous bill for service only to have to return the next day with a more experienced plumber to tell us it was the pan under the shower which would require a cost pretty similar to just redoing the entire bathroom. Didn’t leave us with a lot of confidence in the assessment so we’re having second and third opinions coming out later this week.

Paula Trujillo

3 months ago

Robert, Pablo and Team, are always friendly and professional. We can count on them to get the job done.

Joshua Fawcett

2 years ago

The tech was great! Kaycee we very informative, straightforward and honest. I would work with him again.My lower rating is for the wait time. I called to have someone come out on Friday, but they were unable to get to me which was fine, so I scheduled to have them come out on Saturday from 10-2, but by the time 6pm rolled around it no one showed up and by the time I did get a call, it was way too late to start any work, so I had to schedule for Monday instead. Keep in mind my garage was STILL leaking. I was given $75 off, but i'm very disappointed I had to miss two days of work for a tech that never came, which I would have made more money at as opposed to just $75.

Kassie Dunning

a year ago

ZERO STARS! DO NOT USE THIS COMPANY! I am a property manager and have used Roto-Rooter on and off throughout the many years I have been in business. To say they have gone down hill is an understatement. $500 charges for work never done. I have spent 2 months trying to get in touch with someone and have gotten nothing but the run-around. Seems no manager or supervisor is ever available, and their call center? They'll just hang up on you or transfer you to another agent who has the same inability to help that they do. if you use them. be prepared to have to dispute charges with your credit card company. Do yourself a favor and find a company that actually backs up their work and treats their clients with some respect. USE AT YOUR OWN RISK.

Laurie Russell

2 years ago

The technician Keith was great. Very nice and got the job done. He also apologized for the dispatch center as they were terrible. I talked with a lady about the issue, someone called couple hours later and was going to have tech text me then 5 hour later she calls and acts like we didnt have the precious conversation. So.... technician are great 5 stars, dispatch terrible 1 star and that's why I gave 3 stars

John Buckles

2 years ago

Listen the guys were great and professional and experienced, but Roto Rooter’s rate is $399/hr plus parts which is absolutely ludicrous. They also were unable to track down the leak, because it was not leaking when they arrived. Not their fault, and again the guys were great, but the cost is insane and I ended up paying $400 for a hole in my basement ceiling with no real work done. I would strongly encourage finding another plumber with a much more realistic cost basis.

David Mankin

a year ago

Was the only plumber service available to come out on Thanksgiving so we could have the water on for our guests. Very happy to meet Pablo and he gave us excellent service. So thankful he happened to have the part we needed! And he gave me all the advice for avoiding problems in the future.

Des Harris

2 years ago

Our floor drain that connects to our kitchen sink, as well as our Washing machine was severely clogged. I called and explained we were not able to use our sink, nor our washing machine for literally like 2 months now. Money has been tight due to covid, and health problems non covid related. We had to wait until I received my taxes back to be able to get this fixed. I have been spending 50$ a week just to go do laundry at a laundromat. We could not use the kitchen sink, so we have been having to eat take out, which is very costly. When I called they told me they could have a plumber here within a couple of hours. It was actually a lot less than that. The Plumber came, his name was Michael. And he did a really awesome job. He even cleaned up the mess from all of the sludge from our drain and pipes that were clogged. And I had asked what I can purchase to use in my drain and my pipes, to keep them cleared. He said he would sell me the Enzyme treatment, and take less for his services so I can afford to buy it. I thought that was really amazing and so kind for him to do that for us. It is so much appreciated by my Family and I. I would give this company 10 stars if I could! I highly recommend them to anybody who has a Plumbing issue going on.

Linda Myers

2 years ago

My person Brendan was very personable and was very good.He keep me updated at progress of repairs and answered any questions I had.There was a slight problem which he came by the next day and fixed in 15 minutes. Of course very polite at this time as well.I would use him again due to his.professionalism and knowledge.

Terri Wood

2 years ago

Wyatt was actually 30 minutes earlier than the appointment window- which was acceptable. Better early than late! He was thorough, honest, experienced, quick & personable. I will definitely ask for him for my next plumbing call. He also pointed out an issue with the drain pipe from the kitchen that our inspector missed before we bought the house in December 2019. It will be an expensive fix (over $500) for us but Wyatt said it's not urgent, but needs to be done soon to avoid (further) damage.

Cin Rose

a year ago

Kelly. M was on time solved issue correct the 1st time. Great customer service, Ask if there was anything else that might be issue. (1st time ever had that question ask by a service person) . I would high recommend
this company. Keep appointment time, was able to fit me in.

Chris Arias

a year ago

Michael did a great job. I thought the price was unreasonable for the 1hour job - Michael did a good job explaining the costs - however the cost was not reasonable at over $400 for an hour of work. I was in extremis and paid it but in the future will find a less expensive service. Michael btw did a great job.

Dave Ball

9 months ago

Very Happy! No serious problems. Keith was able to open the line up! He was very courteous and professional. Thank you for the quick response..

Jason Evans

6 months ago

Toilet was blocked Saturday evening and you guys came out around 9:30 on a Sunday! Quick, professional, and knowledgeable!

Beth Suess

2 years ago

Mike and Shane arrived promptly and were courteous and professional. Detailed explanation of what they would be doing and how I needed to
followup. I appreciated their input and desire to be helpful. While professional they were also friendly and provided great service.

Joshua Hosler

a year ago

Brandon came to clear our sewer line within 2 hrs of the call. He had the clog cleared up in 20 min. He was professional and friendly. Highly recommend Roto Rooter!

Guillermo Haddock

a year ago

You guys forgot to take/subtract my $150 coupon from total bill.Update: Your technician called me and told me that I never mentioned the coupon. My family was offended becuase they all heard me when I mentioned the coupon within the very first 15 seconds after he entered my house. Bottom line, roto rooter needs the $150 more than I, and that is why this review is to stay here and I am changing it from four to three stars. Calling your customers liars should not be within your business model.

David Shrimplin

2 years ago

Thomas, or Tom as we called him, was very professional, very polite and courteous, reassuring and informative. He made us feel safe, secure, and confident right from the beginning that we had the right man on the job. He took time to explain and answer questions. His estimated timetable was accurate. Because of Tom, we will call Roto-Rooter for any future needs.

Bret Stanfield

a year ago

Discovered a backed up drain Saturday afternoon and by Saturday evening the problem was fixed. Techs arrived promptly, were respectful, and completed the job in a timely manner. 10/10 would recommend

Amanda Forristal

a year ago

Fantastic service. Responsive company. Keaton worked hard to make sure he found the best solitaire for us and cleaned up when he was done. Very polite.

Jennifer

2 years ago

This Roto Rooter came to my rental home the day after I called them. They sent me pictures of the work with clear details for me to view what they had performed. The technician was friendly, efficient, and very helpful with my property manager. I am very impressed with a business that answers a call so quickly, remedies the cause for the call, and sends me immediate feedback and pictures for me to view. Great company!

Heather Mitchell

5 months ago

Would not give estimate before, charged an excessive amount to snake 2 drains. I will never use them again.

Corey

3 years ago

Jake H was amazing, very professional and knowledgeable. His people skills are impeccable.I met Jake outside my house and I was already thinking the worst. I told him what was going on with my plumbing system and his demeanor and calmness,just gave me the confidence that he had this issue under control. Jake got the work done and made sure my plumbing issue was resolved, before he left. He went above and beyond to make sure that I was a satisfied customer. Jake is an asset to this company and I highly recommend his services. Thanks Jake, for saving the day!

Darlene Kane

a year ago

Very timely response-- requested next-day service (which fell on a Sunday). The team arrived first-thing on Sunday morning as requested, and resolved the problem very quickly. Would definitely use their services again! They even gave me a recommended product for free to ensure a trouble-free future.

Joel Camins

3 years ago

They were good for a last minute fix, but they were about twice the cost of the next most expensive and ten times the price of one company that could have made it the following day! They refuse to give even an estimate range over the phone, and they act like that somehow proves their integrity. In reality, it felt like they know that you will be more willing to let them rob you blind if they are already in the door. Well, since it's a rental property, it worked. The renter was worried about waiting a day to save $350, so they got their nearly $400 to clean out a clogged main line right then.The good part is that the man doing the work was prompt and polite. They sent someone out a couple days later to scope the line as part of a warranty coverage. I'm not sure what the warranty was, and I expected a sales pitch after the scope, but at least I got a scope out of it. I did get a major sales pitch for a $7,000 repair job to remove some roots. Needless to say, I won't be using Roto-Rooter for that or anything else in the future. They did a good, but very expensive job on a very simple fix. I'll stick to local small businesses rather than overpriced chains from now on.

Kristi Hassler

a year ago

This morning, our sewer line backed up and flooded our downstairs laundry room area. Roto-Rooter responded quickly and fixed the problem by removing roots from the line. The technicians were professional and polite, and I really appreciated the discount. Thank you!

Lauren Smith

4 years ago

Kyle was very friendly, professional, and made sure we understood what our problem was and how the system within the house works. He arrived within two hours of me placing the call on a Sunday, which was very convenient! The price seemed steep, but I think that's just how these things go sometimes. I recommend asking if they have any coupons after they quote you!

Lisa R

2 years ago

We had a Saturday emergency, drain under sink backed up and water was everywhere. Roto rooter showed up fast on a Saturday. Very professional and clean entering home. Repaired the leak and gave us solid advice on repairs. Excellent pricing, fair fast and amazing service. Highly recommend!!

Laney Garcia

2 years ago

Amazing and professional service. CDC guidelines adhered to every moment. Our kitchen sink would not drain and we reached out online for an appointment. They sent Adam as our service personnel the very next morning (requested appt online around 9pm). He was extremely informative, discussed and explained everything and price, before getting started. Cleaned up after he was done and offered information on what to watch for as the house gets older so we have a heads up on prevention of future issues. Would highly recommend.

Allison Hefner

a year ago

Jake and Isaac with RR, were professional, on-time, knowledgeable, thorough and compassionate, and came out late to snake my drain - going above and beyond with the clean-up! They were great!

Linda Olson

3 years ago

Jorge Ortiz & Ian Bergener were extremely professional and efficient when replacing my disposal and clearing a clogged drain as well as checking my dishwasher. I appreciated their honesty and integrity. I had a broken leg thus had to provide them with directions to main water shut off etc and they were left to complete the work without any assistance from me or directions only gave them what was happening and they worked on their own. Thank you was wonderful work and being able to trust them was huge.

Emily Duncan

5 years ago

Roto Rooter came out and quickly resolved my issue. When I called the call center, I was able to get an immediate appointment the next day. Other companies pushed me 3-4 days out. The Regional Manager came out first (early!) followed by a very knowledgeable tech. He was able to get the problem resolved well within the hour he predicted. The price was a little higher than I'd hoped, but good service is always worth it. Hopefully I won't have to use them again- but if the need should arise, they'll be the first phone call.

Justin Shockley

a year ago

Angel was absolutely the best! This was by far my best experience I have ever had in for a plumbing issue. I 100% recommend RotoRooter and especially Angel. He was professional and left my property cleaner than it was when he started.

Rosie Knudsen

3 years ago

Caleb came to our house today and was extremely friendly! He even gave me some tips.Yesterday we did wait 6 hours only to have our appointment rescheduled for the next day, other than that service was good. Caleb’s def turned the negative into a POSITIVE.

Cianyi Lin

a year ago

I needed someone to work on my toilet last minute on Sunday. I called them and they immediately scheduled me a same day appointment. The technician came in 2-3 hours and the problem was solved very fast. I will definitely use them again!

Kevin Whetstone

a year ago

We are in the middle of a house renovation and our main line got clogged somehow. Mike arrived and got us taken care of quickly and efficiently. Very professional. Very knowledgeable. Thanks, Mike!

Sheryl Jones

3 years ago

Kevin Salmon responded to our sewer back up emergency. He came in a timely manner, within the 3 hour window they gave. I was called when he was 15 minutes out which was also very helpful. Kevin had the expertise to address our problem right away, and was able to clean out the main sewer line from the basement to the street. Kevin was very polite and friendly, yet professional. He also was very careful about not tracking anything into our house, and moving the heavy machine carefully through the house and down the stairs! He explained the service before he started and made sure that was what we wanted. I would definitely recommend Kevin Salmon as the most considerate technician I've used and recommend RotoRooter for prompt service and equipment to get the job done.

Ryan Utsler

a year ago

I was having concerns about my hot water heater and had scheduled an appointment for the next day and Kacee came out and was professional and was very knowledgeable and knew what I was describing and fixed the issue and would diffently call Roto-Rooter again for any Hot Water issues I have in the future.

zlatarhx

11 months ago

Roto-Rooter saves the day, again. These guys do the job right, the first time, every time. Quick response and turn around time. They should be your first call for plumbing issues.

Brian Holmgren

2 years ago

$425 quote to snake the main sewer line. After showing up 5hrs late. The clean outs are outside. Absolutely ridiculous. Takes 20-30 minutes. Guy then came down to $225. Wow you should have started there but would still have said hard no. You can rent the same machine from Home Depot for $45 for 4 hrs. It’s so easy, anyone can do it. Only reason I called them was because I was out of town and couldn’t do it myself. If your paying this price you are high and being taken advantage of. Shop around. Plenty of companies will do it for $100.

Melissa Armstrong

2 years ago

Pablo, my tech, was amazing and efficient. Came on time, identified the issue right away, and fixed it in no time. However, I won't be calling the company again. Pricing was outrageous at $400 for labor that took less than an hour and $200+ for a garbage disposal I could have gotten for way less. It's a ripoff and I only paid because he was already here and I needed this to be done and over with.

Samantha Schreiner

2 years ago

The team from Roto-Rooter has been fantastic. They were on time, extremely professional and safe, and knew exactly want needed to be done. They worked as a team to fix the issue and then take care of the damage. I know my family and I will literally be breathing easier tonight thanks to Roto-Rooter! I would highly recommend them.

May Rivers

7 years ago

I had a wonderful experience with Roto Rooter. I found my basement drain backed up from a plugged sewage line early in the morning and set up an appointment on their site. I got a call within 20 minutes, and the plumber arrived at the beginning of the scheduled time, finished his work BEFORE the predicted time and offered us some helpful suggestions. He was extremely cordial and very pleasant to deal with. I seriously can't think of a single complaint I could make about the entirety of the process.

morgan hayes

6 years ago

My entire experience with Roto-Rooter was positive. I appreciated that they had a website where I could schedule an appointment that best fit my schedule. I received a notification the same night and a confirmation call early the next morning to confirm my appointment. Fantastic experience. My service technician was Colin H. Colin was great! He took the time to explain to me why I had the situation that I did, my options for fixing it, including not using his services, and the advantages and disadvantages to each option.Although I was not prepared for the price that I was quoted, I understood that the work that was done was going to be far superior to what was done before. Colin was efficient at his work, double checking each thing before moving on to the next step. His work looked amazing! 100X better than how the how came standard as I learned they used cheap parts that cluttered the space under the sink.Would I recommend Colin H. to anyone else? Absolutely. Colin's work saved me a lot of time and frustration. Price is what you pay, but value is what you get. This repair was well worth the price paid.Great Job Colin!!

Alessandro Ceserani

4 years ago

Mike K (tech# 2027) came out to take care of a sewer line smell we were getting and he knew what to do right away — regardless, he was thorough and made sure there would be no further problems. He was extremely nice and friendly and gave me the impression of being extremely trustworthy and honest. He also gave me great information with regard to doing a check for any potential backup to preempt a future disaster. This was my second time calling Roto-rooter and if I get techs like Mike and Paul when I call in the future, I'll always be their customer.

Andi Lucas

5 years ago

I was very impressed with the speed of service (arriving within an hour or so of calling to deal with a badly blocked tub drain) and the technician Robert was very professional, efficient and friendly. The only reason this review isn't 5-stars is because I don't love the pricing model Roto-Rooter use. I personally prefer to be given a ballpark price in advance of a visit, and don't think it's ideal to only be given the cost once the staff are on-site (the price for the work was significantly higher than a couple of other local outfits too). That aspect aside, Robert did a great job, and went above and beyond to assist me with my concerns over the costs. Knowing I'm dealing with an established business who are licensed and bonded, and who will come back if I have any issues over the next 6 months took the sting out of the bill a bit too.

Annie Vincunas

3 years ago

Rotorooter was awesome! They contacted me 2 times to let me know status of when they were coming. I found that incredibly respectful. Kevin S showed up and was extremely courteous. He assessed the problem and resolved it quickly and cleanly! Will use them again and recommend.

Brenda Love

2 years ago

Bobby unclogged my laundry room drain in a very efficient manner and with a good-natured but professional attitude. I am truly grateful for his skills and knowledge. Thank you for sending him today! I can use my washer with confidence finally. He is a very fine asset to your company.

Amit Singh

3 years ago

Robert Sprague and Connor Gill are true professionals in what they do. You can tell they take pride in their work in the quality of their work.They took the time to explain and answer questions, they arrived on time, didn’t make a mess, and left the place spotless. The end result was better than I had expected.The estimate they provided was accurate, and though I could have saved some $ with another company, I seriously doubt if I could have gotten the same level of service. They guarantee their work with warranty,I highly recommend both Robert and Connor.Amit

David Wilson

3 years ago

I had a toilet issue and called later afternoon on a Tuesday. Roto-Rooter sent a Tech out (Brandon F.) and he did an amazing job. He gave me a call 30 min prior which allowed me to get other things done and still meet up with him. When he arrived he gave me an honest diagnosis and how to go forward. When he started the work he noticed he needed another part and went all over town until he found the part for my toilet. He stayed until the job was done and ensured there was no leaks and everything was good to go. This is my first time using Roto-Rooter and I will for sure use them again for all my plumbing needs.

Jasmyne Garrett

2 years ago

Xander came today with concerns regarding a clogged toilet. He was fast, informative and offered me a great price. It goes to show a business that hires and sends people that want to deliver quality & efficient service. I will use them for all of my plumbing needs!Thank you Roto-Rooter!

Dan VanDerWerff

2 years ago

Called for a simple snake of the sewer line. Told them over the phone exactly where the clean out was and that it was easily accessible. They couldn't give me a price over the phone for the exact service I was requesting. Then the dispatcher called me for more information. I made the same request and got the same response. We won't know until we get there. I told him I wasn't going to pay $400-$500 for a simple snake so don't show up and tell me all it needs is a snake and it will be $500. He told me if it was a simple snake it wouldn't be $400-$500. Then the guy showed up an hour after the expected arrival window and said just need a simple snake and that will be $400. I could have rented a snake and got their sooner for $50. Classic bait and switch. And a company taking advantage of a situation.

Nick Lightner

6 years ago

Kyle did a fantastic job with getting us back up and running. The whole experience was very professional with multiple calls to keep me updated on timing and availability. Kyle's professionalism was what really made me a happy customer in the end. The ability to get a service tech out to the house at 7 pm and be back to 100% by 9 pm was worth every extra dollar.

Caroline Woeber

5 years ago

5 Stars for Caleb (#5403) and his apprentice Josh - Caleb and Josh were highly professional, patient, and thorough. They called ahead, arrived when they said they would, assessed the issue, provided a quote, did the repairs, put things back/lightly cleaned after themselves. Caleb was thorough in explaining the issue, providing suggestions, and tips/tricks for good plumbing care. They were both respectful and kind to us and our home. Thank you!3 Stars for Scheduling - We called Roto-Rooter on Wednesday, after another company failed to show. Our appointment was scheduled for Thursday night and we were instructed to be a squeaky wheel in order to have someone show. Hour into the appointment window, we get a call saying they are over-scheduled and rescheduled for the next night (Friday). Prior to the appointment window, we get a call that again they were over-scheduled and needed to reschedule for the following morning (Saturday). Saturday morning, we get a call 30 minutes prior to our appointment window confirming they were on their way. We did not need to call ahead to ensure someone would arrive as they were scheduled.

Steve Allen

4 years ago

Great all the way around. We noticed our backup early Saturday morning and made a call around 645. Got an immediate pickup by a cheerful employee (I forget her name, apologies). Who let us know that a tech was available from 8-10. Around 9:20 we received a call to let us know that our tech was still working on a job and that we were next. Immediately received a call and text letting us know that our tech was on his way. Our tech, Juan, was very polite and professional, gave us a quick assessment and estimate. and immediately got to work. He was quick polite and efficient. And tidy. The bathroom looked as if he had never been there. Thank you guys!

Allison McGee

2 years ago

Super disappointed in Roto-Rooter. I called them on Monday and wasn't able to get scheduled until Tuesday midday. They were so late on Tuesday (arriving at 8:30 pm) that we decided to reschedule. When they finally showed up (hours late on Thursday), they were not able to do the work for a reasonable price.Quoted me $679 for a job someone else did for $150 a few years ago.Furthermore, every time I called their dispatch center I was told that they, had been trying to get a hold of me, but I had no missed calls or texts from them.Edit: Looks like they had attempted to call me, but for some reason my phone thought these calls were spam and I never saw them come through.

shawn toomer

6 years ago

By far this is the best experience I've had with any company, period. Colin was absolutely outstanding and not only did he fix our problem with our sump pump but he was educational and informative about it. A lot of company's employees usually just get in, get out, and job is done. But this company's fantastic technician walk me through everything and thoroughly explained what was going on, how they could fix it, how to prevent it from happening again, how we can maintain it, and what to look for if problems start arising again. He was also extremely friendly! We be using this company again for years to come and will recommend them to any of our friends. Thank you!

Dustin Uhrich

11 months ago

Mark was awesome helping me with my kitchen sink that wouldn't drain. He checked several things that could be a factor in the clog and giving me pointers to keep in mind. Quick and helpful.

Ellen Mcmillan

5 years ago

We had a major basement bathroom problem and Mike K 2027 was our service tech and I must say that the service was above and beyond what he needed to do. He was so pleasant and helpful. He had so many patience with me that I was so grateful for. I think Roto-Rooter is fantastic and highly recommend them. And Mike K 2027 thank you again for all you did for me today! You are the best!!!

Kenneth Cobb

2 years ago

All the workers were great! From Daniel Wyatt who identified the problem with our massive water leak to Tim who drew up our contract. Lead tech Liam showed patience with checking all areas for potential water damage. Him and his team Michael and Nick were on the job every day and really worked their hearts out. Thank you Rotor Rooter.

Briana Schlesinger

2 years ago

Roto-Rooter recently cleaned the sewer line at the home I am hoping to buy so that we could do a second sewer scope and assess any needed repairs. They were very helpful and talked me through the whole process very patiently. (Minus one star because it was a lot more expensive than I anticipated, but service was great).

Eric Galpin

7 years ago

Called Roto-Rooter after encountering a sewer back up issue this morning. A technician was on site within 3 hours. Allen Anderson was our service technician, extremely professional, knowledgeable, and did a great job.As a 1st time home owner and new to plumbing issues I did not know what to expect, and was pleasantly surprised. Allen provided top-notch service, and we are fully up and running again.

Lee Lazar Junk

a year ago

Kelly was professional. He arrived on time, explained the process in advance, and also explained what was going on while he was cabling our line. Another company had just left saying that by they couldn't get through the clog with their two inch bit which could get stick and would need to have a supervisor to come take photos of the line, yada yada. Kelly used three different bits and stuck with it for over two hours, then came in and unclogged the bathroom sink. He ran water and checked the clean outs to see that it was no longer backing up. I am completely satisfied.

Ben Sender

a year ago

Angel Odinsson was beyond fantastic! He came to look at a smell omitting from my basement bathroom. Found the source and plugged it. He was honest, professional and went above and beyond anything I expected. I have always been a bit leary of using large companies but he completely changed my opinion of Roto Rooter. He needs to get a raise! He represents Roto Rooter the way it should be and a great experience. It made my Holiday and I will definitely use them for my needs in the future.

Heather Hill

2 years ago

They were available to come out immediately. Our technician Ross was very polite and professional. He unclogged our drain and we’re very happy - will use Roto Rooter again if we need to.

Mark Steinke

2 years ago

Byron and Tyler were very professional and they quickly found the problem with our main sewer line. Excellent and friendly communication and they went above and beyond to get our lines unclogged. They were very knowledgeable with the complex systems in our mid-century home.

Hannah McGrew

a year ago

Garrett and Tiger came out right away to help! Garrett was great and explained everything he was doing. He showed me what the problem was and told me how he would fix it. I am so grateful for their expert help!

Matt Hessler

a year ago

Professional but on the expensive side they were the first to come out, did a professional job and cleaned up well. I would bet we could have had it done for 1/2 as much but the 6 month warranty makes you feel better about the money spent

Mary Beth Mabis

6 years ago

We had an excellent experience with Roto-Rooter. Kyle provided excellent customer service and was extremely knowledgeable about the services he provided. Our washing machine and sink overflowed, and Kyle was able to fix the problem while explaining what he was doing. He communicated thoroughly and was sure to tell us what he was going to do prior to acting on any services. This was much appreciated to avoid any extra or hidden costs! He fixed the problem with our plumbing, and we are back to using our sink and doing laundry without any issues. Thank you for the wonderful experience! We will definitely be contacting Roto-Rooter down the road with any future plumbing issues!

Lisa Davis

2 years ago

Our water main backed up again and I was upset. Jermaine came out to the house and fixed it for us. He was polite, friendly, professional and very helpful explaining what he was doing and acting as intermediary between me and the company. I really appreciate all you did to help us today Jermaine, thank you!

Nelson Reps

a year ago

Scheduled an appointment because water heater piolet light wasn't lighting, technician came out made some adjustments and gave me all the information and options for moving forward. Quick, easy, and professional.

Malcolm Malone

3 years ago

My whole experience with Roto-Rooter was phenomenal. I needed quick service for a clogged drain in my basement which was backing up with water. Chris came out within a few hours, quickly identified the problem, and had it fixed within an hour. I would highly recommend this service to anyone needing quick, professional service. Thank you!

Amanda Bonfitto

a year ago

Our main drain was clogged and they came out at the beginning of a snowstorm, in less than an hour after I called. They had everything back in working order within 90 minutes, and were very professional. This is the third time we have used them and we will keep calling them for any emergency issues.

Karen Edwards

4 years ago

Kyle from Roto Rooter showed up with in 1 hour of my call. He was prepared to fix the problem (main drain clogged) right away. He quoted the price (higher than I wanted but needed it fixed right away) and once I approved got right to work. He finished in about 30 minutes and reminded me that his work is covered for 6 months. Very happy to have had our issue fixed so quickly.

Alex Edingfield

2 years ago

I scheduled my appointment from 2-4 PM and they texted me at 12:52 to tell me my technician was on my way to my house.The snake cost 430 dollars which was higher than I expected but I’m not expert.Brennan was awesome and helpful, very professional I would happily give him 5/5

Katie Parker

5 years ago

Called the guys in Colorado Springs on Thursday for an appointment on Friday. They communicated (Andre in the office) very well to let me know when a technician was on the way. When Jason the Tech arrived, he was very nice, professional, and asked me what I was having issues with. Jason was quick, offered a discount, and explained future preventative practices. I appreciate the help very much! I rated 4 out of 5 just because $300 is a lot of money, but the service was exceptional.

Judson Babcock

2 years ago

I went down into my basement at 7:30AM to find sewage pouring in through my shower and utility room drains. I called roto-rooter and they had a customer service rep (Tim) at my house in under an hour to assess the situation. Tim called the city utility service for me and they responded to find and clear the clog in the main sewer line off my property. Roto-rooter had 3 additional people at my house before the end of the day to start the cleanup and mitigation. Over the next week, I had 3-5 roto-rooter people at my house every day working on the cleanup. They pursued and eliminated every speck of sewage and wastewater in my basement during that time, even re-attacking areas that needed double cleaning. Liam, the cleanup supervisor, held very high standards for his team's work and really went above and beyond to make sure every nook and cranny was clean. He also took the time to discuss and explain each one of my questions to my satisfaction, despite the fact that he was very busy handling my job and other jobs at the same time. If I have another wastewater intrusion, there's no doubt that I would call roto-rooter and ask for Tim and Liam to handle my cleanup, along with Casey, Steve, and Nick. They were all professional, knowledgeable, and easy to work with. Most of all, you can tell that they really care about the quality of their work.

Al Gawthrop III

3 years ago

These guys were great. The day after Christmas things backed up. Quick call at 5:45 p.m. and Brendan Ike was here by 7:00 p.m. Brendan was super courteous, thoughtful about our home, and eager to get us back and running, which he did after a rooter. Discovered some roots and they are going to come back to video to see what might be up. All in all, Brendan made the experience so painless and I cannot reiterate how thoughtful he was considering all the equipment he had to bring in.

Mary Ann Cunningham

3 years ago

We have lived at this house for 40 years and this was the first time I called Roto-Rooter, and I am so glad I did. We were VERY pleased with their work. They worked harder that I have ever known any worker to work, were very friendly and explained what they were doing clearly. I have kept the address and will most certainly call you if we need help again. Thank you.--Sister Mary Ann Cunningham

Lisa Moore

3 years ago

I was very pleased with the service I received from Connor (tech #0745)! We had a clogged toilet and Connor did a great job of explaining what might be happening, the cost, etc. He also gave us some tips for making sure the problem doesn't happen again. He fixed the issue quickly and left the area clean and tidy. Connor couldn't have been more professional!

T Mung

3 years ago

I had sewer back up issues. RotoRooter respond quickly and efficiently. Adam and Chris were professional and friendly. Kelly also came in case i had any clean up concerns. And David at their office provided back up for some challenges that came up with my old sewer system. I felt like the job was done correctly thanks to the great TECH Adam and camera man Chris.

Cassie Taylor

3 years ago

We booked our appointment online. We got email notification of confirmation. We called the morning of the appointment to confirm. Lady confirmed we were scheduled. I waited all day and finally called at 5pm. I was transferred to the dispatcher who was rude and told me I would not see anyone today as I was scheduled for the next day. We were closing on a home in a few days and it was important to get the repair taken care of. I drove 3 hours back to this home to wait for this appointment. The Roto rooter came the next day two hours after they said they would arrive then said he couldn't help. I ended up calling mountain sewer and drain and got great service same day and repair taken care of.

Michelle Kessner

3 years ago

Our experience exceeded our expectations. The techs were very friendly and very courteous. The pricing was very fair. The job and explanation of what they were doing and needed to do was very thorough. We will continue to do business with this company. If you’re in Colorado Springs request tom. He was fantastic.

Melissa Hertneky

a year ago

Daniel was super kind and very helpful! He was early and did a quick and amazing job. We was a total pleasure. We will use their services forever in the future.

Chris Kenney

2 years ago

We had a backed up kitchen drain line including leak and within one hour on a Sunday morning Tyler Mackintosh was here to help us out. He was extremely courteous, efficient and very personable. We would highly recommend Tyler and roto rooter.

Kristen Hoyt

4 years ago

Celina and Scott with Roto-Rooter saved the day! Not only were they professional, kind, knowledgeable and prompt; they were able to get our one bathroom for a household of five back in fabulous working condition in less than 24 hours! Assessment was quick and accurate, easy to schedule, answered all questions and worked hard with a smile in the dead of winter! They will be our first call should we ever need help again! I would highly recommend them!

Cynthia Tompkins

a year ago

I've hired this company before and was relieved to be able to get the same wonderful serviceman this time when my sewer backed up again from tree roots. Every time they've been professional, and done good work. I'm thankful.

Candice Hudson

3 years ago

Scheduling maintenance service was easy and the technician #6146 Brendan Ike arrived on time during the scheduled time frame, he did good work and he was professional. Price was expensive, but we paid it because we already experienced problems with a different company earlier today and we needed to have our maintenance work completed in a timely manner.

Grant Reuter

7 years ago

Allen came on a Saturday to fix our backed up sewer drain. He did a great job was very professional and didn't try to push any extra's on us. We were very happy with the timely service as we scheduled it Friday night using their online service. Would recommend again 100%.

Tom Boyle

a year ago

Zac was awesome! He diagnosed the problem right away and did what was necessary to break up the clogged drain. He did his work without leaving a trace. I would definitely recommend Roto-Rooter and Zac.

Mike

4 years ago

I am very pleased with the service that Service Tech #3786 performed at our house. He was quick and very knowledgeable. He was very professional, friendly and fun to talk to while he worked. If I ever have a plumbing need again, I will definitely call Roto-Rooter first. To set up the appointment, I called later the previous evening (they have a 24-hour hotline) to get the service call scheduled for the next morning. Definitely give them a call first!

Mindy McGreevy

3 years ago

We had an awesome experience with Roto-Rooter! Our issue arose Friday evening and they were able to come first thing the next day. Our first tech Jake, ran into some snags Pun intended :). He then reached out to a co-worker, Chris Vogt #0962, who was pleasant, professional thorough and quick. He came and was finished in no more than 2 hours from start to Chris did a very neat and clean job. He also offered information on how to prevent future issues and gave us recommendations of what to do for immediate fixes. I recommend Roto-Rooter 100% for their fast, friendly convenient service!

Charity

3 years ago

My experience with Roto-Rooter was and has always been great. The technician that came out is named John Greenleaf, who is friendly, on time and professional. He fixed my garbage disposal right away and took the time to check a leak I had coming from my light fixture. Hopefully there will not be any home repairs needed anytime soon, but if so, I will definitely be utilizing this company. Highly recommended.

Renee' Wright

6 years ago

Darrell came to my home today to replace my leaking water heater. He was pleasantly early and did an amazing job. Very impressed with the outstanding service. He was courteous, polite and very professional. His workmanship is outstanding and was extremely patient with my questions and concerns. I will definitely call again for any plumbing need. You now have a long term customer. Thank you for such a trustworthy experience.

Scott Farley

4 years ago

Very impressed with the service received from 2 service specialist that came to our home. Caleb arrived on a Sunday evening taking his time to clear a blocked sewer line. Caleb explained and gave a lot of helpful information. Caleb set for Monday a service specialist to arrive to scope the sewer line. Robert arrived Monday and did an outstanding job & also gave great advice/information. We will call Roto Rooter again especially if these 2 were to show up again.

Deborah Walden

a year ago

I needed a complete refit of all my pipes, connections, water lines… well everything! House was built in 1952 and had all original plumbing. Plumbers were in and out in a efficient matter, and did a fantastic job. I never call anyone else.

Chris

4 years ago

Andy 2294 was helpful and courteous. Took care of the problem by running the snake down the main drain and the secondary. Took a while but got the clog cleared. I was told they would come out to do a camera inspection on a later date and I received a call to set it up. I told them I would have to make it for Saturday and they said that was fine and setup the appointment for a camera inspection. No one showed up on Saturday so I called in. They ended up hanging up on me during a transfer. On Monday someone called me that they were coming out for the camera appointment. I was at work and could not make it to meet them. They said someone would get back to me and hung up. No one ever got back to me for the camera inspection. So other than Andy being a great guy that got the problem resolved the rest of it sucked and I never got my camera inspection. It was also fairly pricey overall.

Alison Heller

4 years ago

Giving 2 stars because working with the dispatch people in the call center was a nightmare, but Zack, my technician, was great. I booked an appointment online which was super easy. I was honestly surprised they had availability when I wanted it. The day of my appointment, dispatch called me and said they were running a little behind. My appointment was supposed to be between 8-10 am. 12:30 rolls around and I still don’t have a technician at my house. I called and moved the service to the following day. Same issues happens despite reassurances from the dispatcher that someone would be at by house first thing in the morning. Sadly this was worse than Comcast and the price was very high, but after trying to get a plumber to my house for two days, I didn’t want to start all over with another company so I paid $300 to have my kitchen sink’s drain cleaned. Ouch. Luckily, when the technician actually did arrive, he was great! Honest and made sure our issue was resolved. Zack is a true asset to the company and is the only reason this review is not a 0 star.

Sarah Merrill

5 years ago

The service was great, well informed and took care of our cabling and interior line replacement with great care. Only issue was a delay in getting to our house. Our service window was 7-11pm on a Saturday and the technicians arrived Sunday morning. But we were still very happy with how everything turned out.

Denise Van Soelen

3 years ago

After I had placed several calls to other companies to have my sink clog fixed, I was told their was a 2-3 day wait. I called Rotorooter and Andrew came the same day within the hour my call was placed. He was prompt, kind, courteous and fixed my clog without any problems. Thank you!

Lois Anderson

3 years ago

Thankful for the great professional crew that gave my plumbing new life. Supervisor John Euell kept me informed and answered all my questions throughout the four day job. Excavating crew lead Marc Cheney was exceptional with all he did, including taking care not to damage my Blue Spruce tree. Chris Vogt, Mark Moseley, and the plumbers who worked inside and out were efficient and always courteous. A total of 9 different men and women contributed to making my project a success! Thanks to all!

AML CREDIT

5 years ago

I was not looking forward to a plumbing experience. But, I was pleasantly surprised when Robert came to just give me an (free) estimate for the job. It was very reasonable. He also explained what I would possible be needing in the near future. He completed the job very quickly! Thank you for making my plumbing experience a painless one!

Don McCullen

a year ago

Well Kenton worked really hard to get the job done, in spite of me not knowing about the pipe upgrades that were done when my father was still alive, but I know better and Kenton when above and beyond the call. Roto Rooter is still the best of the best.

Jason Liebgott

9 months ago

Needed a plumber fast, the downstairs shower was filled with sewage!! They respond fast and very professionally. Price is high, but work comes with a a warranty… huge relief.

Jonathan Ellerby

2 years ago

First of all we were struggling with getting any plumber to respond to our Emergency and Roto-Rooter had someone out to our place in 40 minutes. The technician named Kelly, I think his number is 333, was so easy to deal with, hard-working and got everything done efficiently, effectively and in a thoughtful and considerate way. Awesome

David Laszewski

2 years ago

My sump pump in the basement busted and was pumping water 2 feet into the air. This home was a recent purchase and not familiar with how to fix. Mark Snyder was out 1 hr after I called and was able to fix the issue within minutes. He also took the time to explain components and gave advice to prevent from happening again. Very appreciative of his time and knowledge. Absolutely recommend.

Joanne Dunnebecke

2 years ago

Five star service! Thoughtful, careful and professional in diagnosing my plumbing problems and fixing them at a very reasonable price. I'm so glad I chose Roto-Rooter; big thanks to Jake and Manny for a job well done.

nick duffy

a year ago

I used these guys because I thought it was going to be a good deal they charged me $374 to clean out one drain and they wanted to charge me another $374 to clean out another drain this is excessive pricing I work in the industry and I wasn't able to make it to this job so I hired somebody else and oh my God I'll never do that again. On top of that it only took them about 30 minutes

Lindsay Routt

9 months ago

The dispatch team was very helpful and prompt, and Mark (onsite technician) helped me understand what needed repairs and how to prevent future issues when I asked to better understand. Thank you!

Alexander Robb

a year ago

Really pleased with the service we received. Our plumber, Ross, was knowledgeable, quickly fixed our problem, and offered great guidance as to how we can avoid similar problems in the future.

Kyle Van Nortwick

2 years ago

David and Daniel were excellent! Completely professional during the whole interaction and the company is taking extensive precautions during COVID for the safety of customers and employees. They were prompt and got the job and a half done in a very timely manner and advised me during the whole process on what they were doing and offered additional recommendations afterwards. Definitely would recommend and will use this company in the future!

Jason Bax

5 years ago

I've had two plumbing issues over the last month and Roto-Rooter did an incredible job both times. Amazing customer service and plumbers (Caleb 5403 and Allen 793) were top notch. They were super friendly, professional and respectful of the space. Will definitely use them again!

Abby Ballard

4 years ago

Had a main line back-up start at 6pm on a Saturday night the evening before we were expecting company. Roto Rooter immediately was able to give us a time window to expect their technician. When it turned into a busy night for them, they were quick to follow up with their anticipated timing and offer to come in the morning if it had gotten too late for us. Once the technician arrived, he was prompt and professional. We call RR for all of our emergency needs!

Karin Hall

3 years ago

My husband and I are so pleased with today’s service call from Roto-Rooter. Here we are the day before Thanksgiving, and I called this morning expecting to not get anyone to the house for a few days or possibly have to pay overtime to have someone here this weekend. We were so pleased that we could get someone in today and there was no overtime!We were given a window of arrival time and Mike arrived during that time. He called first which was great.Once the technician Mike got here, we showed him where the water discharge from the washing machine was overflowing and the floor drain in the basement that “gurgled” when we flushed a toilet. Mike got to work while we watched and asked questions. Mike answered all our questions and helped us understand better what the problem was and what to watch for next time.Our compliments to Roto-Rooter and Mike for great service. And our advice to all homeowners, listen and watch your drains. If something does not sound right or you see water around a drain and it should not be there – don’t delay making the call for service. It is so much better to catch a clogged drain before there is a major backup.

Heather Stinson

5 years ago

David (#5619) was my Roto-Rooter guy today and he made the whole experience great. He was friendly, patient and knowledgeable. He seemed happy to explain what needed to be done and answered all my questions thoroughly. I felt comfortable and like a very capable professional was doing the work! Thank you, David!Captain America was nice, too. Seems like a great crew and I would definitely reccomend them to anyone.

Karol

2 years ago

Garrett Wright came within 1 hour of when I called. He was efficient and knowledgeable and fixed the problem quickly and cleaned up the mess as well! He was so incredibly professional and helpful

Sarah D

4 years ago

Adriel borghesi showed up on Friday for an emergency call (backup in our main line when we returned from vacation) and I am so grateful. He was very professional and courteous. He fixed the problem, answered all of my questions, gave me tips to keep it from happening again, and made me feel so much better about a “crappy” situation. Thank you for your hard work! I’d also like to thank Jay Hulsey. Our issue didn’t need restoration services, but he was very patient with me and thoroughly explained my options.Edit- the work that was done was fantastic, but the follow up is very poor. We had a sewer scope scheduled after the aforementioned issue and the technician didn’t show up. I called a few times to sort it out and schedule a new appointment. The technician who came out for my second scheduled appointment was great, but trying to get the footage is like pulling teeth. I don’t know if it’s just my local branch, but dealing with the office takes A LOT of calling, leaving messages, and calling again. I still don’t have the footage, which my husband wants to review before giving the go ahead for an expensive sewer line replacement. They will not follow up with you. Be prepared to spend a lot of time leaving messages and waiting.

Dave Elstun

7 years ago

They were very pleasant and easy to work with. We received a phone call letting us know that they were in the area and arrived shortly thereafter. Joe Shirey was our technician and did a very thorough job inspecting and then unclogging our drain. he also recommended ways to keep the line clear. We would definitely use this service again.

William Feddeler

3 years ago

Cody was an ideal technician! He was timely, polite, informative, humorous, and all around professional. One of the best service experiences we’ve ever had. Highly recommended - wish all service providers were like him and Roto is lucky to have him. Cheers!

Charles Mckay

5 years ago

Service was great. They were at my house two hours after I called. 1st the field supervisor stopped by and did a quick inspection, which was great. Then the plumber Joe S Came out and was very friendly and professional. He walked me through what needed to be done and completed the job in a timely manner. Over all a great experience

Julie mcnamara

5 years ago

My Husband and I were on vacation last week, and came home to clogged pipes. This was the first time we needed a plumber and after 3 calls, we found Roto-Rooter who were the only ones who could come the same day. Craig and Bryce arrived within a few hours of our call. They were friendly, professional, and best of all they located the problem quickly and got out clog removed! Thanks so much you guys are awesome!

berk wilson

3 years ago

We had our garbage disposal break and start leaking everywhere and they quickly set Scott out to fix it for us. Scott was professional and very nice and did an amazing job with our new disposal. He also helped me with a bathroom sink issue that would have been very difficult on my own. I can be uncomfortable with people in my home but Scott (#5927) was so professional and friendly, I will ask for him by name in the future.

Bethany Parker

2 years ago

I was shocked by the price for the service or the lack thereof completed. The technician took his time to identify the problem, and just as he “believes to have found the issue” he states it will cost $200 more dollars to run and get the part from Home Depot or for the 35 minutes he has been at our home, we could just pay $400 and fix it ourselves. Complete disaster and disappointment. Never use this company!

Anna Stanford

3 years ago

I am so thankful I called this company. We had a kitchen drain that required flushing out as we had tried and exhausted all remedies and couldn’t stop the leaking water. Adam came out and flushed our drain and fixed the problem, but he went beyond the call and astutely called to my attention that our existing plumbing was not to code and was leaking methane gas into our home. Had he not pointed this out we would have slowly poisoned our family. I am extremely grateful for the thorough (and affordable!) job they did. Thank you for everything!

Aspen Cummings

4 years ago

my husband and I discovered a leak in our house about 11 on Saturday night, Roto-Rooter is a 24-hour service they were out early Sunday morning to take care of the issue. Everyone was very helpful and friendly. they got the problem fixed and answered all of our questions. They walked us through each and every step, let us know what to expect. they also have their own water restoration team, they were out right behind the plumber to treat our walls and put up fans. They immediately scheduled for testing to be done to make sure there were no harmful things growing. Very great company, very friendly people. Will use for all plumbing needs!

Mary Nazario

3 years ago

Jelly M. arrived on time and was professional and concerned from the get go. He asked all the right questions and listened. He got to work immediately and made sure the problem was fixed by testing out the drain multiple times and in different ways. He was friendly and just overall great. Highly recommend!

Ron Lapioli

7 years ago

Roto-Rooter is a trusted service you can use. They gave us fast service with quality work. We have used them for years. I would like to put a shout out to our Service Technician, Craig Wright. He did great work on our plumbing needs. He explained the work he was doing, suggested things we can do to maintain a good, working plumbing system, and cleaned up after his work. The work is guaranteed for 6 months. You can trust their service.

Marissa Merchant

2 years ago

The technician came out and literally did not know anything about water heaters. He tried to start it that was it then said he would give us a price to replace the thermocouple (which husband had mentioned when he arrived after someone told us that may be the issue) and gas valve, and also the cost just for a new water heater. He left to his car for 40 min to tell us it would cost $3600 to replace the unit or $1100 to fix the thermocouple and gas valve with no guarantee that would work. We luckily were able to talk to our usual plumber who came to look at it right after. OUR WATER HEATER DOES NOT EVEN HAVE A THERMOCOUPLE! He actually brought in a meter to test the gas valve, which the technician had not done. The unit has to be replaced but for the fair rate of $2000. I WOULD NEVER USE THIS COMPANY AGAIN, the fact I had to pay $69 for someone to not even look at it correctly is fraud.

Chris Dea

2 years ago

We had a technician come out telling us we needed a new toilet when i ended up being able to plunge the clog. Needed a sink repair. First guy said it couldn’t be done.... so sent another guy who could actually fix it. Nobody was great at wearing masks. Overall dismalEdit- company called regarding my complaints and issued 100 dollar refund . Moving from 1-3 stars

Karina Schaub

3 years ago

We had a great experience with Roto-Rooter! Connor, tech 0745, arrived very quickly after we called. We had water all over our basement floor cause from a clogged pipe, so we needed it fixed fast, and Roto-Rooter had someone out about an hour after I called. Connor was very professional and friendly. He did a thorough job exploring all possible options before starting the work and explained what would be done in detail to us. He updated us along the way as well. He also explained all charges upfront so that there were no surprises. He stayed until the problem was solved and did very good work. We will definitely call Roto-Rooter for any future issues that we hope we don't have. Thanks Connor and Roto-Rooter.

Hannah Maddox

2 years ago

We had called another company and their after hours plumber wasn't able to come. We had waiting almost 4 hours for them and we're afraid we wouldn't get anyone out. Called these guys instead and they had someone out withing 2 hours. Helpful, prompt (it was 3am), and knowledgeable. I can shower and flush my toilet today and that makes me very very happy.

Austin Davis

a year ago

Thanks again Robert and Kelly! While fixing a problem with my drain pipe, they noticed that I had a leak under my floor coming from a toilet that another plumber claimed to have repaired about a year prior. They attempted a fix, noticed that the leak was still there after testing it, then looked closer until they found the issue. They then fixed the leak at no additional charge. Thank you guys!

catherine K1

3 years ago

RotoRooter kept me posted about arrival time updates for technician. Juan came out and did a great job with clearing a blockage in the main line. Explained everything he needed to do, did a very good job, timely and cleaned up well afterward. Very satisfied.

Eric Councill

3 years ago

Any day you start off with a sewer back up never tends to finish with a smile but Cody with Roto Rooter was able to accomplish this for me. I called their dispatch around 1:15 and was told I’d be likely for a 3-7 time slot but was quickly called with a opening at 2. Cody showed up and not only was professional but also mindful of the covid situation. He got right to work, explained what and why he was doing what he was doing, and did not only a exceptional but also thorough job. He seriously went above and beyond to make sure I was good to go. This guy won’t be cleaning drains for long as he has so much personality and pride in his work I see him moving up quick! Thank you so much for saving the day Cody and roto! Good luck with the expected son!

Daniel McNamara

2 years ago

We discovered our sump pump failed and started to flood parts of our basement at about 9PM. Tyler was out within a few hours the same night to take care of the issue before it could get any worse. His professionalism and quality of work ensured the repair was done quickly, enabling us to correct the issue within hours of discovering it.

marybeth faccioli

3 years ago

I went down to the basement and heard a dripping sound - turns out the kitchen sink was leaking badly. I called Roto Rooter and again they provided immediate and quality service at a great price! Less than 3 hours from the time I called, the leak is completely fixed. This includes a trip to obtain parts! I couldn’t be happier. I wouldn’t hesitate to use them again and highly recommend them.

Ivy Rausch

a year ago

Main line backed up into my rental property on dec 24th, a tech was scheduled to come to the home on dec 25th and was supposed to call me since i am the homeowner and not living at the physical address. I never got a call back from anyone. I called 5 times between dec 25th and 26th. Finally, on the 5th call, I got a different answer than the tech will call you and she set up for another tech to go out on Monday dec 27th to fix the water line. They took off $75 for the inconvenience, but it was incredibly upsetting to spend the holiday worrying about my home flooding and no one can tell me what's going on.

Rebecca O'Neill

a year ago

Good on the installation of my garbage disposal, but then was told I needed the pipes cleaned out, and was charge over $300 for that, with no clear change in the drainage of the sink. I feel like I paid extra money on top of the service I was happy to pay for, for no reason.

Jacob Dresback

4 months ago

Coby was great, but the pricing is absolutely ridiculous. Highway robbery

David Tsang

2 years ago

Tom with plumbing and Brandon with water damage mitigation were both super responsive, helpful, and professional. They did a fantastic job taking care of my needs and making sure I understood what caused the issue and my next steps.

Angela Tsultrim Bradshaw

2 years ago

Horrible people. First they bumped my appt up 3x. Then the service tech broke my garage disposal and nobody at Roto Rooter made any attempts to try and get another tech out until I had to become upset and demand it. The call center snickered in the background with each other when I complained at what terrible service they provide. Within one year this company went from decent, honest service to absolutely horrible. Will never use them again. I work at a big hospital, you’d better believe many, many, many nurses and doctors will know NOT to use Roto Rooter.

Brian Maggiore

3 months ago

It was a big job and they both did a great job of getting it done.

Rebecca Sunshine-DeWitt

a year ago

Scott showed up on time, completed the work to clear our main sewer line in a timely and tidy fashion, and was able to explain the work he did and what would need to happen if the issue occurred again. We will definitely call Roto-Rooter for our future plumbing issues.

Coco Gardner

3 years ago

Brendan and Alex were very professional and knowledgeable! They took the time to answer all of our questions. It took them about 45 minutes to clear out the main drain to the street. And explained how everything went. We definitely recommend using Roto-Rooter if you are in need of a good drain cleaning!

Crystal Yelverton

3 years ago

Chris Vogt from Roto-Rooter came out to my home. The care and professionalism that he showed was awesome. I explained to him that my son had just passed away almost two weeks ago. He was in and had the issue resolved in 45min. I have been using Roto-Rooter for the last couple of years and have received nothing but great service from all of the staff there.ThanksCrystal

Todd Isom

3 years ago

They had someone out to our house only a couple of hours after I called. Conner, the technician, was very courteous and professional. He made sure I knew up front what he would do and what the cost would be. He completed the work within the time he said it would take. He also cleaned up after himself.

David Sawtelle

3 years ago

We had what turned out to be a total blockage in our main sewer line. Our Roto-Rooter service technician, Craig Wright (tech # 3786) did a truly tremendous job on our behalf. After working several hours one afternoon (unsuccessfully) to clear the blockage, Craig was back promptly the next morning having lined up another technician to scope the line with a camera at no cost. Once Craig knew more about the location of the blockage, he tried another access point to attack the problem and was then successful within an hour. Throughout several hours of problem-solving and some very hard physical labor needed to finally resolve our issue, Craig maintained a positive attitude and his very friendly, courteous demeanor. If you ever have occasion to require Roto Rooter services in the Colorado Springs area, I will highly recommend that you specifically request Craig Wright's assistance - he is the very best sewer line service tech they have.

Jason Feinberg

3 years ago

Had a small leak in our home. Called late at night and got appointment for first thing next morning. Thomas Bailey showed up right on time and took care of everything right away. Even though it was Christmas Eve day he had a great attitude. It was a greatly appreciated.

Karen Colville

a year ago

Truly appreciate the technicians that came out to help unclog our kitchen sink! Ross Hammon and Johnathan Euell were professional, fast and efficient! Thank you Roto Rooter For your 24 hour service!

Kevin Wall

6 years ago

Our Tech, Mike, showed up on time, was very informative and very personable. He ran a camera down our pipes, pointed out the issues and explained everything very clearly. Overall, I am very happy with the service and would highly recommend Roto-Rooter. Everyone knows that its hard to find companies and people that are professional and reliable.

Grace Sasser

2 years ago

Tyler did a fantastic job working on my sink! He went above and beyond identifying the problem and then another issue that if not solved, would have led to some massive water leaks in the future. I highly recommend this company and will use them again!

Laura Ostrowski

7 years ago

We received prompt and excellent service! Mike came out and unclogged our pipelines and explained what he was doing along the way. He was incredibly courteous and professional. Would recommend them without hesitation!

Trisha Karstetter

a year ago

I hired this company to perform a sewer line clean out and scope. They arrived 6 HOURS LATE!! They were there for 2 hours and the technician was unable to complete the scope and he was also unable to explain why. I was billed more than double of what the website said the fee would be. I would never use them again!

Tom Askvig

a year ago

Master Plumber Kacee Harrigfeld replaced my anti back flow unit, and did the work correctly fixing a bad job done by original landscape person. I would highly recommend this company.

K Whatley

2 years ago

It was easy to schedule online, they were on time and professional. The work was done and I got to see the cleaned out pipes on the camera scope too. We have worked with Roto Rooter before and plan to again in the future too.

gregory gomez

6 months ago

Mica was awesome and able to unclog our tub, we can shower again! Kudos!

Joe Weisiger

3 years ago

I had roto-rooter come out for a return visit after we found the clean out. Mike K showed up on time and quickly had the line cleared all the way to the city's line. He was professional and very good to work with. The manager Jay Kolb was also very good to work with.

Nathan Leenerts

3 years ago

I had a problem with my Water Heater tonight. Cole5492 was my Service Technician this evening. He was very polite, took my concerns in consideration and never hesitated to answer any of the questions I had. He was early and went straight to helping me with my problem, no messing around or wasteing any time. He was great, knowledgeable on his craft and resolved it fast and with no problems. He left our house giving me peace of mind. I just wish every experience could be like this. Great company but also a VERY GREAT Technician, thank you very much Cole for a great worry free experience!!

Matthew Capetola

3 years ago

Craig Wright fixed our sink. They were here only 2 hours after we had called in for service and fixed it within 45 minutes. He was very kind and knowledgeable. I will definitely use Roto Rooter again and will definitely request our technician to be Craig!!!

Jim L

5 years ago

Allen arrived on schedule. He was friendly and easy to talk with. He promptly fixed my kitchen sink drainage issues and explained in detail the process and how to avoid problems in the future. The price was reasonable and the assurance of a 6 month guarantee was also a plus.

Don Skupsky

6 years ago

Realized I need draining cleaning late Saturday Night. Concerned that I could not get service Sunday. Found RotoRooter ranked high on AngiesList, went to the web site, and arranged an appointment for Sunday afternoon. Received email confirmation. Got call 30 minutes before. Paul arrived 30 minutes after the call, reviewed the situation and got to work. He cleared the clog efficiently. Then explained how to prevent problems in the future. He cleaned up. I received a first-time customer discount -- thanks, Paul. Overall, a very good experience

Adam Perez

2 years ago

Robert was professional, knowledgeable, and honest. He did an excellent job keeping me informed of the work that needed to be done and worked quickly to resolve the issue. He was excellent and I would recommend him to everyone!

Jules Kelty

6 years ago

Our technicians, Kyle and Zack, were excellent. When we couldn't afford the initial price, they did another scan of the house and offered a solution that could work. They were swift and trustworthy and kind to us. I would recommend R.R to others.

Amy Farnan

2 years ago

Roto Rooter is my go-to! Thanks Tyler for being efficient, thorough and professional!This was a call back on a recent visit and the team was extremely thorough. Adriel made sure to gather information on the past visit and made recommendations to rectify the issue. Three more staff came to do a detailed inspection and make recommendations for next steps. Everyone was professional and ensured I understood the complexity and implications of the issue. Amazing team and work. Thank you!

Robert Kuehler

3 years ago

Robert S responded quickly to an emergency water leak in our ceiling. He was very professional and identified the underlying issue causing the leak (it was the second leak we had in about the same location.) He completed the repair quickly.Even though it was late in the day on a Saturday he checked on a separate issue we had not called about regarding our outdoor gas grill. He identified the cause of that problem as well. We are very satisfied with the service we received.

Erika Wynkoop

a year ago

My plumber was Jason and he came over to my house almost at midnight just to fix my toilet that was leaking all over my floors. He was very nice very efficient and overall really good experience. I would recommend this company to a friend.

Terri

7 years ago

We had some major plumbing problems 5 days after we moved into our new home. Paul, Brett and Ryan were all fantastic to work with diagnosing and solving the problem. They were all very courteous and were persistent about resolving the issues we were having. I hope not to have to use Roto-Rooter again soon but if the need arises, we will definitely call on them. Thanks guys!

Donna Noguchi

3 years ago

The service provided by Chris (#0862) was great. He was polite, and worked hard to get our sewer line opened again. We really appreciate him.
The bad thing was that we’re our window.was from 10 am to 2 and he came at 4!!! I lost the entire day. Was supposed to work, but took the day off because of the service window.

M S

3 years ago

There are SOOO many other great companies to use- TRY THEM FIRST!!! I had my tenants call for a kitchen sink that was clogged. I knew they would need to schedule an appointment that fit their schedule first and then I would need to give consent as the owner. Well this process was completely unprofessional as if they had never dealt with a rented property before! Multiple calls to everyone from the scheduling center to dispatcher... etc before the appointment was even set up. Then when The tech finally was at the property it was $430 to unclog a drain!! I have never ever paid so much and will never again. Like I said call another company and save yourself the trouble and cost!!! Not worth it.

Chiara M

3 years ago

Roto-Rooter came to our rescue when we needed it most. Amid the global pandemic we had a plumbing mishap that left the majority of our appliances out of commission including our sinks, shower and washing machine. With the whole household stuck at home without any working plumbing, we were caught in an increasingly stinky situation. I called Roto-Rooter late on a Friday and they were able to schedule us for the very next morning. Not only did the company call us 45minutes prior to his arrival but our technician, Chris V., also followed all the CDC guidelines in regards to the pandemic. Chris was able to get our household up and running within a matter of a few hours and walked me through step by step how things went wrong, what he was doing to fix it and how to prevent it in the future. Chris made sure to clean up as he worked and was very knowledgeable and friendly. Would definitely recommend them for all your plumbing needs.

Bryan Hewston

7 years ago

From beginning to end they are a top notch crew. Initial response was timely, all issues were explained and handled immediately. The team of men that were working with us were great, especially Craig... He could have told us that the whole house needed to torn from the bottom up and we would have been okay with the situation. It is very difficult to find people that are very personable and excel in customer service. If I had a place on my company for the three gentlemen that came to our property, I would have offered them a job (but I know where to find them when ready). Thanks Again, to the team at Roto-Rooter.

Matthew Frye

2 years ago

Jermaine was incredibly kind, professional, and quick in diagnosing the problem and fixing it. Despite the late evening he still came and spent the time needed to fix our house’s issue. I’ve never been disappointed with Roto Rooters and will continue to use them and refer them to others.

Greg Schafer

a year ago

I had a deep clog in my toilet + shower drain pipe. The technician (Kelly) was quick to diagnose the problem and explained clearly what he was checking and what he was going to do to fix the problem. He was professional and courteous and thorough in making sure the problem was solved, despite the late hour.

Dylan K

3 years ago

Tanner did a great job. He went above and beyond. Roto-rooter is a little pricey but in this case I feel like I got what I paid for because of him. He was very careful with my home as well as very knowledgeable and efficient. I would request him every time if I could! Thanks Tanner

Chris Gordon

a year ago

The tech, Kaleb, was awesome. He did a great, quick, job, was personable, educational, and clean. Dispatch and responsiveness was terrible. Our window was between 1 and 5. Kaleb came at 9:45. Not the tech’s fault at all.

Gin Sakal

6 years ago

David D was excellent! He was very professional and extremely knowledgeable. He was able to diagnose the LACK of a problem just by viewing an inspectors video and then confirmed there wasn't a problem once he completed his own video using a quality camera of the main sewer. Words cannot express my appreciate for David's honesty and experience! He saved me $3K by not fixing a problem that wasn't there. This company has my business FOREVER. I will not hesitate to tell all my family and friends about Roto-Rooter!!! Thanks David!

The Tree Kisser

5 years ago

We've had such great experiences with Roto Rooter lately! Most recently with Kyle and Luna, who came out to check on a problem for us a couple weeks ago. We had a bunch of clogs, but by the time Kyle and Luna arrived, it had somehow resolved itself. Still, they were incredibly patient and understanding, and they recommended a product for preventing future clogs that so far has worked perfectly! Thanks for all your help and kindness, Kyle and Luna. You can come by and visit our dog anytime :)

Tamra Morris

2 years ago

My bedroom shower had a continuous clogging and flooding problem. My Roto-Rooter tech's came out with their equipment, cleaned out the clogged drain, and found out there was a bouncy ball stuck in the drain from years ago.I was completely shocked. I never would have guessed that was the issue. I'm so excited now I have no worries about flooding out my shower. They did a very good job and took their time to find the problem.

Chad Gallion

6 years ago

My technician Bob and his helper Jose were great! They were very friendly, knowledgeable and helpful! I have an older home and had a clog in my sink line, which goes outside. They worked hard to make sure that the roots that had grown into the line were cleared, and gave me more preventative help for the future. I would highly recommend their services in the future.

Angela castillo

3 months ago

Great service, professional and prompt. Appreciate the quickness in correcting the issue.

Justine Uselding

4 years ago

My basement was flooded w/raw sewage after a cable company accidentally drilled into our neighbor's line. I literally cannot say enough good things about both the plumbing and mitigation teams. Bob the camera man was absolutely top-notch in walking me through what was going on, and Steve and Bryan in particular run super-hardworking crews of helpful, polite workers who are diligent, and responsible in their work and communications. Cannot say enough good things about Denver Roto-Rooter!HIGHLY recommend. Everyone of these guys are all, like, plumbing commandos, and so patient in explaining what they were doing; important when you're completely stressed out! Literally everyone (and I know I'm leaving some out, sorry!) that came to my property was helpful, competent, and very professional. I also really appreciated the vital information I got about how the crazy labyrinthine plumbing in my 116 year-old house actually worked. Trust me when I say, these dudes are experts at what they do.

Jessika Terry

6 years ago

Mark has been the most wonderful technician- able to fix our numerous plumbing issues every time! Root-Rooter has been wonderful getting technicians out to us the same day we call. I definitely recommend using them!

Staci B

4 years ago

I'm so impressed with Roto Rooter! I've never used them before. I had several guests over the holiday weekend and my tub got so clogged that it wouldn't drain at all. The lady on the phone was so kind (considering she was working a holiday), I received update phone calls about the tech's location status, and the tech guy Paul was so sweet. He talked me through the plumbing issues and explained to me what was going on. He gave me advice about my other bathroom. The price was a little steep (I don't really know what plumbing normal rates are) but I liked the 6 month guarantee.

Hilary S

6 years ago

I was concerned when I first got an ETA, as I learned that they were sending me a technician all the way from Colorado Springs out here to Divide. However, once Mike got here, he was absolutely wonderful. He informed us of how different septic systems can be from using city plumbing, and gave us tips on what products to use and not use, and how to keep our system running great in the future. He informed us of the costs before he began, and took great care to make sure we were in the loop with what he was doing at all times. By the time he had finished, we felt confident in our abilities to maintain this system without any significant problems in the future. Would definitely recommend!

Blake Ashley

3 years ago

Chris Vogt was a great service tech. he was knowledgeable, punctual, and offered additional services and his professional insight to how we can avoid further issues and maintenance that we can do to help our sewer lines. Thanks guys!

Kari Husen

6 years ago

They provided us with great service when a pipe was leaking in our basement during the weekend. Mark R came over on Superbowl Sunday and was a delight, such a nice guy! He got the job done quickly and for a great price. I would recommend Roto-Rooter to anyone who needs a reliable person to fix leaky pipes.

Tennie Gardner

3 years ago

Robert (#0234) and Scott (#5927) were awesome! They talked and walked me through everything making sure I understood what was to be done. They were professional and also personable. They triple checked everything before they left. I had been dealing with a leak for over a year and Robert and Scott were the first to fix the leak after 5 plumbers showed and never returned. So thankful for these two!!!

Justin Schultz

a year ago

Water had backed up in my basement. It drained again shortly afterward so it wasn't a super immediate emergency, but they were out the next day. Turns out some roots had made their way in to my old clay pipes out to the city sewer main. They had me ready to go by that afternoon. They were friendly and professional.

Faith Lierheimer

3 years ago

Kevin Salmon fixed a persistent bathroom sink drainage issue late on a Wednesday night at my apartment with old, finicky, 1950s plumbing. He had a great attitude, gave me progress updates, and explained what he was doing so I could prevent further issues. I'm an experienced property manager and can say that a plumber willing to explain what's going on is worth so much to help prevent further issues. I had a great experience and would definitely recommend roto-rooter.

Matt Gangaware

4 years ago

We experienced a frustrating sewer backup in our brand new basement. Josiah from Roto-Rooter came out quickly and diagnosed the problem. While it is a complex issue that will take a few steps to resolve, Josiah took the initiative to schedule the right equipment and crews to complete the job. During the entire process, he was professional, friendly and respectful. Very happy with the service and professionalism.

Tucker Krantz

4 years ago

The main line at our house was backed up leaving us unable to use the washing machine, kitchen sink, or dishwasher. The technicians, Joe S and Jake H, were great to work with. They easily identified the problem and had everything fixed the first time. On top of the great technicians, the company is great to work with providing updates on arrival time and great customer service with their warranties and 24/7 availability. Rotorooter is my top option for all plumbing needs.

Caren McCurdy

3 years ago

We did not have a great after hours experience with roto rooter, but fortunately the next morning, Tanner and Daniel made up for it. They arrived earlier than expected, which was a treat They took care of the back up quickly, with a positive attitude and professionalism. They were very thorough in their examination and how to take care of the problem in the future and what I could do to maintain a back up free sewer. : ) I highly recommend them. 5 Stars + for the technicians. For the company unfortunately- they are ridiculously expensive. $389 for a clean out. They have progressively gotten more and more costly.

Patrice J

3 years ago

Daniel Wyatt is an amazing technician! He arrived within 30 minutes of my call and had the drain cleared quickly. Professional, knowledgeable, and really, really nice. Thank you for the great service.

Chanel Ziegler

6 years ago

The technicians were great, but the dispatcher was awful. I was consistently told that the technician would be out first thing in the morning and I would end up having to wait until well into the afternoon even after placing several calls. One technician said that my appointed time was noon, but the dispatcher told me I was the first appointment and then when I called the dispatcher said that the technician would be there shortly. Why wouldn't she just tell me that the appointment was at noon?!? That being said they did honor their work even when the had to come back a second time to finish clearing the plug.

Valerie Steward

3 years ago

Both Marc #3031 and Dan #356 at Roto-Rooter were professional, courteous, efficient and kept us in the loop every step of the way. We felt we were their top priority. We so appreciated all their efforts to get our home back on line especially with Thanksgiving just a few days away!Thank you Marc and Dan!

Adam Hinkle

2 years ago

We had Caleb out on a Sunday had a main line backup. He was wonderfull professional and continued to try a different route to get the job done. When everything was all said and done he had been here a couple hours and never gave up.

Melissa Bernier

6 years ago

Paul did a great job explaining everything to us. Out floor drain under our washer and dryer clogged and flooded parts of our basement. It was wonderful service. They called and let me know a half an hour before they would arrive. Paul was fast, efficient, and friendly. I only gave four stars because I felt the $359.00 was a little steep. But it comes with a 6 month warranty, so that softened the blow a bit.

Julie Pink

6 years ago

Mark S., the tech gets a 5 star rating for quality work, fast service and great attitude. He's salvaged the score for the entire company!The dispatch team gets 1 star. They messed up the appointment time window, and then lied about it. They could have easily called to tell me they were running hours behind, but didn't. Seems like an easy customer service step to take.

Becky and Gary Harrison

3 years ago

We called for a slow kitchen drain problem and they were at our house in less than an hour. Daniel and Cody were polite, informative and careful to leave the area clean. They asked if there were any other issues that needed to be addressed and gave us info on preventative steps. An outstanding experience.

Cameron Zahedi

2 years ago

These folks responded quickly, were very professional, and resolved my issue within a day. They had separate teams they all coordinated efficiently for different functions, and everyone arrived when scheduled and did quality work.Would definitely call these folks again if we had a similar emergency :)

Spencer Lakeman

4 years ago

I have had some bad experiences with Rotorooter in the past. But boy am I glad I gave them another shot! Jake H was the most professional, friendly, and knowledgeable person. He restored my faith in the company, and restored our plumbing! I cant speak highly enough of him. Thanks again Jake!

matttpottter

8 months ago

Mike did a terrific job scoping and cleaning the pipe. We will have to line the pipe but glad we found the problem ahead of time instead of later.

Laura Swann

a year ago

I paid for a new boiler system in the amount of $17,000 in September 2021. It never worked properly. I had the company come out 6 times to looks at it again. We then were out of town for the new year. The boiler went out while we were out of town and a pipe froze. Our entire basement and the first floor had standing water. This is such a nightmare. I wish I had never used them. I wish the management would let me know how they are going to make this right.

Steve Tompkins

3 years ago

I had a sewer line problem on a Saturday night. Wife called two other companies for a after hours service call. Was told 24 to 36 hours to get service. Called Roto-Rooter and had a service tech within one hour. Service tech was cheerful and kept her updated on everything he was doing. Had a small little glitch the following morning and within hour had two of the most cheerful techs investigating the problem. Daniel and Tanner took the time to explain how all of the different waste lines were routed and how they tied in with the main line to the street. Gave recommendations for follow up maintenance to alleviate this problem with tree roots . Both of them are the greatest. Will call to get follow treatment for roots and definitely will request Daniel or Tanner. Cleanliness was definitely a plus with Roto-rooter .

Tim Russell

4 years ago

Quick Service! Caleb and his partner were at my house just one day after a call and were able to solve my problem fairly quickly. He explained what was going on so I was able to understand and gave personal advice on best options. Which I very much appreciated! Only reason its not 5 stars is it was on the spendy side compared to other services but you get what you pay for and overall a good experience!

Kirsten Matelich

2 years ago

Fantastic service! The two gentlemen who came to our aid arrived exactly when the dispatcher said they would, were respectful of our space and the time we are living in (ie they wore masks the entire time), and were clear about what they were going to do and what it would cost. We will definitely use Roto-Rooter again if we have another issue.

Nathan wantski

3 years ago

This evening we had a bad sewer drain backup. My wife and i called several company's and they were booked solid and the soonest they could get out was 3-4 days away. Fortunately we called Roto-rooter and they were at my house less then an hour after i called them. The Tech that came out was Jake H. This guy is someone you want to have come to your door. Not only was he extremely professional he was also really thorough with his work. If i were his boss i would be proud to have an employee like Jake. Jake deserves a raise due to the way he brings excellent customer service, professionalism and an all around good attitude Thanks to him i will be sure to reuse the company time and time again if i need anything plumbing related done.Thanks again jake!Nathan Want.

Kari Karr

5 years ago

Roto-Rooter sent Caleb out to our house to take care of a plumbing issue in our tub. He diagnosed the problem and had it taken care of in less than ten minutes. He was courteous and even complimentary of our bathroom and home (both of which were recently remodeled). We would definitely call again if we needed plumbing services (and ask for Caleb!)

Paige Rempfer

2 years ago

Brennon came out and fixed our garbage disposal. He was wonderful, very professional and efficient. Everything works great again and we’ll definitely be using RotoRooter for any future needs as well.

Kristopher Small

a year ago

Tom Bailey was on time and very knowledgeable. Tracked down the issue and was able to fix the issues with a hour. Would recommend using Tom Bailey for all your plumbing needs.

Dawn Brandt

4 years ago

I was happy with how quickly they were able to come out to address my problem. It turned out to be a stinker to find my clean out pipe, but Dominic did an awesome job & was very fair with pricing. I would use them again if the need arises. Thank you!

Joann Andrade

2 years ago

Scott the plumber was very Professional. Told you what he was going to do . Fixed our problems and cleaned up afterwards. I was very pleased with him and his work . I will use the company again because Scott was very good.

Shelly Smith

3 years ago

Brennan (6390) was professional, courteous, and efficient. He not only took care of the plumbing problem we called him for but also helped us troubleshoot and resolve another plumbing issue that could have caused bigger problems down the line. I highly recommend Roto-Rooter Plumbing service.

Katherine Mitchell

a year ago

The tech was responsive and arrived within the window I expected, we had some issues getting them in and out of the building but otherwise a great and straightforward experience.

KSD

5 years ago

This is the first time I have used Roto Rooter. I called in the morning and got an appointment for the same day. They were a little late, but they kept in touch. When Allen (the plumber) showed up and he immediately located the issue and within an hour and a half he had the problem fixed. He knew what he was doing, he was nice and professional. They will be the company I use and recomend.

Tyler

4 months ago

Aladdin was very professional, and did a great job!

Matt Roper

2 years ago

They did a great job . But I felt completely bent over on the price. Gave an estimate of 800 to 1k which felt high from the onset . Three hours later I was told that the bill was $1200 but after a “ discount “ it was $997.If I had it to do over again I would hire a local guy , wait an extra two days and stay at a hotel with water . They did great work - but way over priced

J Sua

5 years ago

I called with an emergency leak and blockage for my kitchen sink. Their technician Vic W., was at my front door in 40 minutes. He fixed all of our problems and was courteous and explained everything in detail and allowed us to ask questions and take a look before leaving. The price was fair and an overall great experience. Would recommend to others.

Patricia Ward

3 years ago

I had the most calming, positive, rewarding experience with Roto-Rooter when I had an ocean-size flood in our basement. Parker B. (6634) and Brendan Ike (6146) are equivalent to physicians, in the plumbing field. The communication, shining professionalism, and splendid behavior was beyond a great impression. Thank You!I also wanted to recognize John, Paul, and Robertin the Water Restoration Department for their exceptional professionalism and reliability. They worked exceptionally HARD, always communicated, and are really good guys. Thank You guys and God richly bless you and yours!

Anna Martinez

6 years ago

The tech we had at our house was very professional. He did a great job clearing our main drain and also snaking our tub and sinks. He was very knowledgeable about what he was doing and did it all in a timely manner. We will use Roto-Rooter again in the future!

Rich Farquhar

3 years ago

We had a major backup. When I called to schedule a service call, I was told it would take several hours for them to come out. I was assured dispatch would call me when they were on their way. They never called about the appointment or followed up. This was a late night/early morning issue so I understand ‘after hours’ scheduling but still no excuse to not follow up and communicate.

Patrick Maloney

a year ago

Scheduling service was simple and quick online. The technician solved my problem easily and even went above and beyond what was necessary and gave some suggestions for prevention of the issue in the future. All in all, I would use Roto-Rooter again in the future.

Molly Cheviron

2 years ago

Tyler and Joe were fantastic! They worked so quickly, gave an accurate quote, and were very clean, friendly and professional. We would definitely hire again and recommend to others

Andre Devotto

3 years ago

Our technician was Tanner Miller. He is very knowledgeable and works quick! I had family coming for new years but the kitchen sink was backed up. He was able to unclog and reroute the plumbing so this issue didn't happen again. Thanks Tanner for saving new years!

Denise White

5 years ago

Daniel Wyatt has become my go to guy for any and all plumbing issues. He is very responsive, knowledgeable and personable. He will go the extra mile for you. A few months ago he fixed our bathroom drain and explained exactly what was going on and how to keep it from happening again. Last week he came immediately when we had a flood in our basement and he cleared the drain and explained everything that was going on and put the process in motion to clean up the mess. Today he came to put a camera down that drain to show me what the state of our sewer pipes were and gave me three alternative courses of action and thoroughly explained what would be done and the price of each alternative. Daniel is the best!Israel and Jose did the basement cleanup after my flood. Because I could not be there when the work was being done, they kept in contact with me and even sent me a video and some pictures of the progress of their work. They were also great, although I hope I never have a flood again to need their services! :)I highly recommend Daniel, Israel, Jose and Roto-Rooter.

Edward Frazier

6 years ago

Great Service. I booked it all on line. Got a prompt reply. Called me 30 minutes before arrival. Came and repaired the problem. Clean work ethic, our technician Fred was great. Very courteous and informative. There were less expensive options but I can not imagine any better service than we had. He had good equipment and kept the house clean.

Mariel Forgione

3 years ago

We were having some toilet issues, and RotoRooter came same day without an additional same day fee. The tech, Richard, was very kind and explained everything he was doing in detail. He also went over what he did after to make sure I knew what to look out for going forward.

J. N. Hups

a year ago

Xander was polite and professional and got job done quickly. I like their 6 month warranty on service. Hopefully won't have to use it. Would recommend.

Holly Gates-Mayer

5 years ago

My old water heater had a melt down on Sunday morning at 10:00. I called Roto Rooter and they got me scheduled right away. Caleb (Service Tech. #5403 ) and Joe ( Service Tech. #1695) arrived and removed the old water heater, went to the store to pick up a new one and installed it. They paid attention to detail, made sure that everything was installed correctly, keeping safety in mind. They were exceptionally professional and pleasant. They took the time to explain what happened with my old water heater and how to operate the new one. I was very impressed and would certainly call Roto Rooter again.

Isa Abel

4 years ago

Adriel (ID 5868) was so courteous, laid back, and helpful! My service window was from 12:30-4:30. I got a call at noon to clarify my plumbing needs and was told a plumber would be over within an hour. He arrived right at 12:45, very promptly! I really appreciated not having to wait around all day for my appointment. He was very professional and just an overall really nice guy. After I told him more about the problem (a shot glass that was flushed down the toilet-- don't ask), he reviewed the options with me-- trying to shatter the glass with a snake would be a cheaper option, and if that didn't work he'd have to disassemble the toilet, which would be considerably more expensive. He was very straightforward about pricing and his expectations, even telling me that he was concerned that the snake wouldn't work and he'd have to do the pricer service, but thought it was worth it to try with the snake to see if we could save me some money. I appreciated his honesty and was glad to see all of the prices (minimum and maximum) laid out on paper before he started to work. Fortunately for my wallet, he was able to shatter the shot glass with the snake in under 5 minutes! Obviously this couldn't be guaranteed in every scenario, but I was so relieved. He was in and out and my toilet was back in perfect working condition in under 20 minutes total. He cleaned up after himself and I would have never known he'd even been in my bathroom had I not paid him to fix it-- this is important to me as I value cleanliness and always get a little uncomfortable having strangers in my environment. Ultimately, this experience was EXCELLENT and I couldn't recommend RotoRooter, and ESPECIALLY Adriel, any more highly!

Jessica A. Clark

4 years ago

Amazing service today! Scotty #5927 was here within an hour of my service request. He quickly diagnosed my problem and cleared my sewer line in under an hour. He also had a water technician visit to evaluate possible water damage from the sewer back-up and scheduled a camera technician to come out to help me determine next steps for dealing with the tree roots that are invading my line. Both of those additional services were complimentary. Scotty was super nice and trustworthy. He put me at ease and was great with my pets too! He gave me his number in case of any additional problems and will come back for free if the line needs cleaned again within the next six months. Thank you Roto-Rooter. Scotty is awesome and your overall service is A+++👏

Steph H.

4 years ago

After recently moving into a new home, we had to get help for some sewer and plumbing issues. We contacted Roto-Rooter Denver and have been very impressed with the communication and service! I really appreciate the updates I received from Dispatch on the ETAs of my technicians during my windows. My technicians for the different issues have been Celina M. and her partner that evening (sorry I don’t remember his name offhand), Joe S., and Kevin S. They have all been professional and informative, they got right to business either troubleshooting the issue or fixing it right away, they recommended a few different approaches to fix the problems when applicable, and have been patient with our questions. I recommend Roto-Rooter hands down!

Biz Chanin

4 years ago

We were really pleased with the Roto-Rooter service provided by Andy (2294). We called the main service number at about 7:30 or so and Andy was at our house within about 45 minutes. The clog was cleared and every part of the problem was explained clearly. The cost of the service was also explained upfront. Everything was done in about an hour.I would recommend Roto-Rooter, especially in an emergency. Andy and the company deserve praise for everything that was done.Thank you..

Caitlin Naftz

4 years ago

Joe S. and Jake H were wonderful to work with. They were able to come out the same morning that I called and the work only took about an hour and half. Our sewer backed up due to some tree roots. Both of them explained what was going on and let me know about options to prevent this from happening again. I would highly recommend Roto-Rooter for plumbing needs.

Sundanz Washington

a week ago

Repairman was thorough and did an excellent job.

Andrés Muñoz

3 years ago

Sergio and Pablo were here to help within an hour of us requesting service! They were extremely professional and knowledgeable, were quick to find the issue in our plumbing and set the repair. They were extremely kind and a pleasure to work with. I’ll be calling them without a doubt the next time we need a repair!

Jean Pasquali

a year ago

The technician that did the work was professionally competent, willing to discuss any aspect of his work and offered suggestions for the upkeep of installations. He made a good impression of himself and the company.

Ryan Wickstrom

3 years ago

I have a drain overflowing and was able to schedule the night it happened and they came the next day as planned. They communicated well and when Connor and Tyler showed up, they were knowledgeable, professional, and fast. All around it was a great experience!

Alicia Huang

3 years ago

Brennan (#6390) came to help us and job was done well. It was snowy and windy, he was here on time and the weather did not stop him from doing a good job. We really appreciate the effort to get us our sink back. We definitely will use them again in the future

Dan Raine

3 years ago

Best part: Mike (the Technician) was a very kind and knowledgeable person, his prompt attention and thorough efforts to fix the issue is greatly appreciated. Once the service was scheduled, all was great.Worst part: scheduling the service was an absolute disaster, missing the 4 hour window by 36 hours should be considered unacceptable.

Sandra Ames

4 years ago

Roto-Rooter was great. Our service tech Scott reviewed our issues and ordered the parts. He and another tech came back and fixed our problem correctly. He reviewed the bill and explained what each charge was for. I will definitely use this company again if and when the need arises. Very pleased with Roto-Rooter.

On The Road Again

a year ago

I had just caulked a sidewalk crack and asked the tech to step over it. He asked me to show him the caulked crack which he then stepped over on the way to his vehicle. Unfortunately, he stepped ON IT on the way back and tracked caulk on the porch steps, the porch and into the house.Roto Rooter contacted us and addressed the issue to our satisfaction.

Heidi Miller

5 years ago

Dan Wyatt was phenomenal! He was competent, knowledgeable and personable. An intellectual plumbing technician! Oh, and he was efficient, fast and caring! We have used Roto-Rooter several times before for different issues and have always been happy with the results.

D R Jahaaski

4 years ago

Brandon was knowledgeable and efficient. He thoroughly assessed our issues, explained his correction plan and the costs. He was respectful of our house in completing our repairs. All around an excellent experience. Thank you!

Jana Williams

4 years ago

Jake H. and Joe S. came to our location today and fixed our plumbing within minutes. They were very friendly and knowledgable. The whole experience was easy and both were very enjoyable to talk to. I highly recommend the company and specifically both of these specialists.

Brittany Monroe (Monroe Party of 3)

6 years ago

Great staff, really good experience. I had Greg out for an estimate, he came out really quickly, was super nice and gave a competitive price for some major plumbing issues. Daniel came and did the work over a couple of days. Everyone was always courteous, and they even seeded my yard after it had to be dug up. I would use them again for any plumbing problems.

Emily

8 years ago

The guys at RotoRooter were fantastic! We had sewage back up into the apartment bathroom and office bathroom. Anthony was there within half an hour, but had to come back the next morning. He was friendly, professional, and took time to answer all of our questions. However he only remedied the sitaution in one bathroom and accidentally broke the toilet in the other bathroom with his cable. However, we didn't find out about the broken toilet until after we had gotten everything restored and cleaned. A second tech, Mike, was out there right away! They bought us a new toilet, paid for our second restoration, AND cut us a deal on our original bill. Mike was so nice, professional, and cleaned up after himself! I would highly recommend this company!

James Smith

7 years ago

Dennis #5308 was great. Did the job, answered questions, and helped by suggesting a routine maintenance plan for the future. Very Good.Would have liked to have a more timely response from the company. They wouldn't come up on the first scheduled day, due to snowy conditions. Cancelled the appointment.The road was plowed and sanded, and anyone could have made it up. They wouldn't attempt it because they had no 4 wheel drive vehicles. I would have liked it if they would have listened to us, who use the road every day, about access. It meant that we were necessarily out of the house for an additional night.Overall pleased with the service.

Mike Slane

5 years ago

We've been using Roto-Rooter since we bought our house 10 years ago and they are always our first call whenever we have any plumbing issues. They are prompt, courteous and always do a great job. They are a national chain but I feel like I get a local, personal treatment every time. Celina and Adriel recently came to fix a clogged toilet drain and did a fantastic job. Highly recommend!

Daniel Reddeg

a year ago

Pablo did a great job replacing my water heater with same-day service; he was professional and knowledgeable and a pleasure to work with.

Adam Bratis

a year ago

Fridge line broke during a flooring project. Had to turn off water to the house. Not a lot of line to work with. Jake got us repaired and back in service quickly and professionally. Thanks Jake!

Chris Strubel

7 years ago

The only reason they received a second star is due to the plumber that did the work. He was very nice, efficient and left the house as clean as when he arrived. Other than that, I found RotoRooter to be very unprofessional and overpriced.I called because I had broken a shower handle and water was spraying all over the bathroom. We turned the water off but obviously needed assistance quickly. RR said they could get someone out to me that day between 10am-2pm which was great news as I was calling at 9am. Around 1:30pm I received a call that the technician would be 30 minutes late. At approximately 4:10pm the technician finally showed up(glad I took the entire day off work to wait around for nothing). He looked at the shower and gave a quick quote of $646 + parts. Not sure how he came up with the number but I assumed that there must be intensive labor to fix it as I had already bought the replacement nozzle. Seeing as how I already missed an entire day of work and still didn't have water to the house, I had no choice but to accept the quote and let him perform the labor. Just over 2 hours later he was finished and handed me a bill for $689. 2 hours of labor for $650? OUCH! Maybe I should rethink my career. Anyways, I paid it and was grateful it was completed. I received an email from RR the next day inquiring about the services provided... I answered honestly and in the comments I added this exact story. 2 days later I received a call from RR and the gentlemen asked what the issue was, I let him know the story and that I was unhappy with the customer service and the price. Oh by the way, I called nearly half a dozen other plumbers afterwards to get quotes on the work performed and prices ranged from $250-400. Anyways, he said he would look into the matter and get back to me later that day.... That was the last I have heard from RotoRooter.I've NEVER written a negative review on here as I would never want to tarnish a company's reputation off of one experience, however, in this case I feel like I should share my experience and hopefully prevent others from going through this. Save your time, make a few extra calls, it will most likely save you HUNDREDS!

Andrew Neilson

a year ago

Very respectful, professional, responsible Camden came out and handled the plumbing issue and did great I will work with them from now on I would rather go through them than smith’s plumbing and heating

Niki Townsend

4 years ago

The tech was capable, performed the work within a reasonable time, and did a good job. Im giving them three stars because they missed the allotted time window by hours. They estimated he would be there between 9-1 and he didn't get there until 4:30. Could be a scheduling issue since I described my problem in detail but the tech thought he was only installing a toilet, when the problem was more complex than that.

Gavin Estenssoro

5 years ago

Great service. The technician, Caleb #5403, was able to arrive within 1hr of me calling. He diagnosed the problem and explained to me clearly what was going in the pipes of my 100yr old house. He was quick and efficient. He even cleaned up the mess the backup of the pipes created. I would use again.

M F

2 years ago

The technicians, Tom and Jermaine, that fixed my kitchen sink drain were excellent and professional. Much appreciate their efforts. However, the price wasn’t cheap and their scheduling and dispatching have issues.

Liz Ullman

2 years ago

Kevin, the technician was on time and so helpful, despite it being 10 degrees in the snow - and the clean out line was under the porch. This is really a 24-hour business and I recommend them highly. Really helped me out when the sewer line backed up into the house in the middle of a very cold night.

Jazlyn Andrews

4 years ago

Natalie did a great job when she came to service us at our place of work! Professional, fast, and well-priced with a dependable warranty. She went the extra mile to clean up the bathrooms once finished, too!

James Scott

3 years ago

The guys we’re spot on at addressing the problem. Chris Vogt was the professional who replaced our disposal, and he brought along a trainee. Everything went extremely smooth, even for the current times we are in, and my experience was better than I hoped for. Very pleased with the service.

Doug Witucki

3 years ago

Expensive but a good warranty and they fixed the issue quickly and explained to me the process of cleaning. Eric (1307) and James (2353) were professional and patient with the job. Also they gave me a veterans discount! I would recommend their services again.

Chris Waters

7 years ago

Elliot (In training) and Bob did a great job for me. My kitchen sink was backed up and they were in and out of my house in about 35 minutes from start to finish. They offered some good advice on monthly maintenance to keep them from having to come back. Rotorooter also has a 6 month warranty on the pipe clearing so that is always a good thing.

Kathryn W

4 years ago

Great job, great price. I've never used rotorooter before and honestly I'm surprised because normally every 'big name' plumbing or hvac place I've dealt with was overpriced and incompetent. I'm glad I trusted the positive reviews here because RotoRooter was fantastic. The person who showed up was clearly a master plumber with vast experience, he gave us great advice about our water heater which was leaking and near the end of its life. He was patient with our request for more information, changed the type of water heater as we requested, and did a complicated install of a tankless heater on time. He even arranged his process differently than he had originally intended to make sure that we wouldn't have to go without hot water overnight.And, all of this was less than the price that home depot quoted for installing a tankless heater. The only slight difficulty was in calling, the call goes to a 800 number so it's an extra step if you are trying to reach a specific person, but it didn't take much longer and totally worth it for a great service at a great price.

Ian Jones

5 years ago

Called about an emergency clearing of main sewer line after 10 late at night and service was extremely fast and the tech fixed the issue. However, the cost for labor was extremely high and if I had known it would have been so high I would have gone with someone else. I have nothing against the tech who came out and did the service though, as he was diligent with making sure the issue was resolved.

Ryan Arndt

5 years ago

We had an emergency issue with our floor drains and toilets in our ladies room on a Saturday night. Roto-Rooter was out within the hour. Kyle was knowledgeable and fast. This saved us a lot of money in lost business due to our ladies room potentially being shut down if not for Kyle. I highly recommend them for all your plumbing needs. I work for a bar & grill and they have now become our go to plumber!

Lara Davies

4 years ago

I had work done on my unit by Caleb plumber #5403 and he went above and beyond to get my sink and bathroom fixed in time to sell the unit. He went out on his own to find replacement parts and acted very quickly as we needed to have the work done in less than a week - just a few days. We wouldn't have been able to sell our unit without his work and our replacement parts were not easy to find but he did. If you need a plumber Caleb is your guy!!!

Ana Sofia Kinsman

5 years ago

John came out to put a camera through our line to find out if there were any concerns with the main drain. He provided a lot of very helpful information and we had a great discussion. He had great recommendations too. Really appreciate the knowledgeable and thoughtful approach to helping us figure out what is going on. Great service, really appreciate it!

Joshua Lesley

7 years ago

Allen A. did a terrific job!! He was in and out super quick, unclogged my pipes and suggested an amazing enzyme-based product to treat the pipes! He was very friendly and we were very happy to have our problem solved in less than 24 hours :) Thanks a million times!

David Winters

6 years ago

The service you provided was excellent. We called with a plugged floor drain in our basement at about 9:00 AM on Labor Day. Bob was at our home before noon, gave us a price for the repair and work was complete by 12:30 PM. After the job was complete, Bob also took the time to explain the cause and what we can do to prevent problems in the future.

Septarian3 33

5 years ago

Oh man, we had our sewage line back up into our basement last night and thank goodness for roto rooter and their team. They were able to have someone to our residence first thing this morning (faster than we thought since it's 4th of July). Craig #3786 and Bryce #5876 were so helpful, kind and quick. They were great, they hooked us up, cleared our line and gave us all the information we needed to move forward with the clean up. Couldn't have asked for better customer service! Would recommend them to anyone with a plumbing issue. Would give more stars if I could. Very impressed! Thanks guys!

Dolores Abeyta

4 years ago

In December of 2018, Devon and his worker, removed all concrete covering all the sewer lines, in my basement, removing and replacing old pipes with up to code pipes.They did a fantastic job, and in a timely manner. They cleaned up, hauled away all debris. Kept me informed right along of what they were going to do and showed me as they went along.Devon is awesome, and I strongly recommendhim to anyone looking for a good worker and backs up his work. He doesn't leave until you are satisfied. I can't thank him enough!!

Megan Elvrum

5 years ago

Robert R105 #0516 came over to our house after just one day of waiting. We weren't having a huge issue so we were happy with the wait time. In less than an hour we were back up and running! Thank you Robert for making the entire process quick and easy!

Dawn Kanzler

a year ago

Kenny was great. I had a shower diverter that needed to be replaced. He told me what the cost would be, fixed it in a timely manner and I have a shower that isnt leaking through the wall. Very pleased !!

Jamie Lyle

5 years ago

Right when we are trying to leave town is when everything goes wrong. We called Caleb (ID #5403) and Josh and they came right over- same day. Thank goodness because they unclogged our house drain and kept it under 30 minutes to make sure we got a discount. Much appreciated! Life is back to normal now. Super thankful!

Bill Hettermann

7 years ago

Allen did a great job although I think the price was way over but that's not his fault. Three hundred I think would have been fair, but found out that I did not have access to the main from a pipe and had to pull the toilet(took about 20min to pull and return) they charged an additional $165 for 20 min work. Last time I had to have this done it cost me $50 extra to have the toilet pulled which I think was reasonable.Although the service was good would never use them in a non emergency case. Unfortunately most cases are emergencies and you don't have time to shop around. Pleased with the service but very disappointed in the price gouging.

Gretchen Winston

a year ago

We had our sewer line cleaned out. The service person was very professional and did a good job. The rate however was substantially higher than I expected from past service calls from other services.

marikay enders

4 years ago

I had the extreme pleasure of having 2 Roto-Rooter employees help our home today. Mike di the Drain and Daniel did the camera. Great service and solved our problems and made suggestions to keep our septic and sewer drains to last longer. Very reasonable price for their services and just the fact that it wasn't a problem for them to come out to our home which in way out of town on acreage with no problem and no service fee, AMAZING. I trust this company completely and will always use them for our needs. Their service and manners are outstanding. Thank you Roto-Rooter! I have a plan to call you in the spring for maintenance service on our septic system.

Troy Ricke

a year ago

$472 to unclog a urinal. A couple weeks later, it was leaking where they replaced a rubber seal. Called back for warranty work. It was 1 day over the warranty, so they charged me another $417 to repair--this time with no warranty. NEVER use them again. Over priced, poor quality.

Julio Rodas

8 months ago

Over all my service was fast and fixed ! My only problem is the prices. $400+ For a 10 minute job!!!! Other then the price everything was great!

Sam Sullivan

4 years ago

Kitchen/washing machine line/basement drainage backup issue: Contacted Roto-Rooter day of finding the issue. The representative I called had good news and could have someone out to me between 2:50 and 4:50pm. I was contacted by the dispatcher at/around 3pm and she indicated the tech was behind but would call me a half hour before his arrival. At 5:13pm I was contacted by the same dispatcher apologizing but indicating that the tech was still running behind but would contact me an hour to a half hour before the tech was out. At 7pm I still had not heard anything so I called again and the representative couldn't get me over to dispatch so he said he would walk over to dispatch and have them call me. I appreciated that. Dispatch contacted me about 15 minutes later. The night shift had taken over and the gentleman I spoke to apologized and indicated that the soonest the tech could come out is between 9:30pm and 11pm. The day had a lot of main line drain issues and it was an unexpected delay, as I was told. I agreed and waited.I'll stop here for a moment and say two things. The likely problem for the lack of roto-rooter following up with in the 7pm hour was a shift handover process it appears. Second, though I understand that is the likely issue for lack of contact, I am not happy about this fact.Given that I was helped when I contacted them again, I can't say it wasn't handled in the best way possible given the mistake. I waited till 9:30 and the tech called, apologized and came over to address my problem.Here I will say that Kyle was a great tech and at the late hour helped me clear the line and give me solutions for preventing the issue in the future.Summary:Cons:Expensive: Around three hundred dollars for rooting of the kitchen drain to the main.Waited a very long time for the tech to arrive. Multiple delays and communication problems.Pros:Onsite tech Kyle resolved the issue and provided maintenance solutions moving forward as well as cleanup suggestions.Customer support addressed the communication problem.

Kiana M

3 years ago

SEXIST COMPANY - please readI chose this place because of the high number of 4 and 5 star reviews. I have no idea what their experiences were like, but I do know this is the worst experience I have ever had. Not only were they late, but they were completely unresponsive. After almost an hour on the phone I got a just because you want them to go faster doesn't mean I can make them go faster. I wish I could give zero stars.I wanted to edit with an update of what had happened after - I contacted management after they did not show up the first day, and they helped me to schedule another plumber the next day, instructing me to make sure the water is off. For reference, this requires my tenant taking off work (again), and my condo maintenance company working over time to turn off the buildings water with the less than 48 hour required notice time, and we lost the ability to enter the unit below in which my shower was leaking into. I instructed MULTIPLE times that my tenant is purely a key to the unit and he had no financial decision making power, and NO information was to be shared with him. I requested a call immediately upon the plumber's arrival.The first I had heard was about 20 minutes into the plumber's visit, and it was from my very distraught tenant explaining the (absolutely ABSURD - $320) hourly costs and that he is claiming he can't do anything with the water off and needs to get into the unit below. I asked for my tenant to have the plumber call me, and the plumber refused.At this point I worked to get the Roto Rooter management team on the phone for help, and only after a 30+ minute phone call with them did I get a call from the plumber. At this point the plumber finally called (current bill - $320 - and nothing has been done), and he was INCREDIBLY rude. For reference, I am a 27 year old female and I have owned the property for 5 years, so I have dealt with some very helpful and kind contractors, and incredible sexism and ageism from others. Very dismissive, telling me I should know better and can't do well, failing to explain what is going on. I was having some sticker shock and was pretty distraught given the situation, so I looped my father into the call. Imagine my shock when this man's demeanor IMMEDIATELY changed, oh Mr. XXX, thank you so much for joining the call! I can do X, X, and X to fix this, and I'd be happy to continue to give you updates! 4 hours later the plumber finished with no other calls to me, only to my father (who does not own the property at all) and a $1250 bill. For reference, I spent 1 hour total on the phone the day they did not show up, and about 2 hours trying to get ahold of the plumber on day 2. Incredible sexism and very very rude plumbers, I would never use them again.

nassimm hessem

4 months ago

I highly recommend Aladdin, he was professional and he did fantastic job

Corinne Wardell

3 years ago

John and Brandon were courteous and timely. The answered questions and discussed the issue we were having. It turned out we didn't need line work. They offered us some options of drain enzymes but we're not pushy at all. They were very helpful.

Lauren LP

4 years ago

Whole experience was great. Showed up within 2 hours of calling them. Tech, Adriel, was fantastic. Diagnosed and solved the problem, cleaned up well when done, and walked us through everything. He was courteous and stayed late to get the job done for us. We have a newborn at home and I'm a Cancer patient, and we really needed things to be cleaned up and really appreciated him going above and beyond to take care of us.

A.A A

3 years ago

I just wanted to give a shout out to Jason, David and the mangement team at Roto Rooters. They reacted quickly to backed up sewage line and work from a previous plumber. Their team was very professional. Jason did a great job and is very knowledagble. I was impressed on how quickly he was able to clear the clog!

Christopher Del Valle

3 years ago

Daniel did a great job and really helped out. He came on time, knocked out the job, and stayed a bit after to answer all the questions I had. I would definitely recommend them if you need any sort of plumbing work done.

Rick Malinowski

2 years ago

The technician came promised. He was knowledgeable and friendly. He carefully placed his equipment, and unclogged the drain. He cleaned up afterward and did a great job. I would be happy to call them again.

Kelly Romsos

3 years ago

We had sewer water backing up into two basement bathroom tub/show and the basement laundry. This occurred at 11:30 AM on a Sunday- of course. Technicians arrived by 2 PM. They (Brendan #6146 and Alex #2112) were smart, professional, articulate and went the extra mile to resolve the issue and make suggestions for preventing it in the future. We had plans to replace the toilets. While they were putting the place back together after snaking, they installed our new toilets for us!! And even hauled the old ones out to the garage!

Jeff Pranchak

a year ago

We received outstanding customer service. Daniel the Technician repeatedly went above and beyond call of duty to explain and help solve my sewage and plumbing problems. Extremely knowledgeable

Robin Keith

5 years ago

Both of the plumbers that came to help us over the weekend were prompt, courteous, and patient through a tough job. They both made sure I was well-informed about prices and the details of the work that needed to be done. I hope to not need them again, but if I do, I will definitely call them in the future. Thank you to Caleb (5403)

Essie Rose

3 years ago

We live in an old house and there were unexpected complications with our plumbing. Kelly was professional, polite and absolutely made certain we were satisfied and we absolutely were!. He worked so hard and we were very grateful for his excellent service.

Charlene Wich

5 years ago

Paul was our plumber and he was great. When we called to arrange someone the company informed us it would be a couple hours before someone would be able to make it out to our home. About 45 mins later they called and someone would be coming by within 30 mins. Paul came in and explained what he was going to be doing, the whole process, after he was done he told us what he found, what he did and told us what to watch out for in the future. He was very professional and knowledgeable. 050846

Emily Chomyn

3 years ago

We woke up to a basement flooding from the inside on a weekend day a few weeks before social isolation hit, and had the strong inkling blocked pipes were to blame. We called a few companies and Roto Rooter proved to be the fastest to respond and best priced. Our tech, Jake H, was quick and professional. We haven't had any issues since.

LBS Taxes

2 years ago

Kelly Malavasic was very professional and patient - we have a complicated issue in the property so they have to come back with bigger machinery. So far so good with these guys. For today work I will give them 5 stars.

Noel Nail

5 years ago

I just had to call Roto Rooter on a Sunday, so it was the emergency number. The woman that I spoke to was super sweet and helpful, and they had someone over here in just a couple of hours. Joe S. was the technician and he couldn't have been nicer or more professional. I was so happy! Thanks, Joe!

Lee C

4 years ago

The work itself was ok, except they did not put a shut off valve in like the estimate said they would. Their prices are ridiculously high. The person that did the original estimate said it was worst case scenario in case the leak was way outside the house and they had to do a lot of digging. They ended up just doing some hand digging (2 guys 2 hours) and ended up charging me $4,000 just for that. They used 3 feet of copper pipe and one connection and charged me a $1,000 for parts. They said this was all industry standard. I would never use this company again.

LynnAnn Huizingh

2 years ago

Kevin was wonderful to work with. Very professional and I lived there was no upsell. He diagnosed the problems and solved them for us. Very personable and kind to my elderly father. Thank you Kevin!

Anna Martinez

2 years ago

Thank you for being so prompt and sending Byron and Tyler ,they were very kind and respectful of our home, they were very thorough in explanation of what had to be done ,so again thank you.Hopefully we won't have to call you again but if we do we will definitely call you back.

Randy Estes

3 years ago

Tom Bailey was my Roto-rooter technician. Tom was on time and presented himself very professionally. Before entering the house tom slipped on shoe covers (cloth booties) to protect our carpet. He was fast, he was clean, he was fantastic!!

Linda Perry

5 years ago

Had a great experience with Roto-Rooter. My basement drain was backing up, Evan B. Was able to diagnose and fix the problem quickly and efficiently. Evan was very professional while doing my repairs. Will definitely use their services in the future.

Garth Lumb

7 years ago

Fred was great and extremely helpful in an emergency situation. He showed up first thing in the morning and helped us to get the situation resolved before we had folks over that afternoon. To top that he was easy to work with and really cool guy. Definitely saved us and I'd highly recommend him/Roto Rooter.

Alyssa Correale

7 years ago

Scheduled an appointment online and a highly trained Roto-Rooter technician was at our house less than 5 hours later!! Zack was extremely professional and helpful; he worked with us to identify the cause of our slow drain, resolved it, and recommended how we prevent it from happening again in the future. I will definitely call Roto-Rooter again!!

Robert Livingston

5 years ago

Called Roto Rooter with a Saturday night plumbing emergency and they were able to have repairmen there within the hour! Caleb and Marvin were outstanding with their level of service, their demeanor, and their approach to the uncomfortable situation of having guests at the house while they were their working on an emergency plumbing situation for us late on a Saturday night! And the job was done faster than expected, they cleaned up impeccably well, and could not have been nicer guys, especially considering the nature of the call. Could not have been happier with my first Roto Rooter experience!

Quintin Gerard

5 years ago

We were out visiting our kids, and they needed a drain issue handled. Ricky Shine the tech, and Steve Reed who came and did a pre-site inspection were 1st class! Very informative every step of the way, same day service, and extremely professional. If you have a drain issue, call these folks, you will be happy you did!

Brian Leprowse

5 years ago

I needed a dated piping system replaced in my home. Roto Rooter arrived promptly and performed excellent work. Best of all, they completed the work very quickly. This allowed me to get back to my day while avoiding the headache of missing time from work.

Loren Schillinger

5 years ago

Service was very good. The technician Caleb kept me informed that he would be delayed in his arrival. Upon arrival he quickly resolved the issue and was extremely helpful in explaining what caused the problem. The cost was very reasonable. I would definitely use this plumbin service again.

Lauren K

5 years ago

Our main line had a blockage and Mike S was here within 2 hours of our call. He cleared our line within an hour. He was fast, efficient, friendly and knowledgeable. What a great experience considering the type of problem we had. I would recommend to all our family and friends.

Lindsay Swain

3 years ago

Needed help with a kitchen sink faucet. I couldn’t remove without possibly breaking the copper pipes. I made an appointment. John from Rotorooter came in, quickly made all the necessary repairs and even polished the sink. My wife said the sink looks brand new. This is the third time using them for plumbing repair. Each time it has been fast and reasonably priced.

Bruce McCarl

4 years ago

Our sewer line plugged up a few days before Christmas. I called a few plumbing companies in the area, and all of them said they could not get to us until after Christmas. I called Roto-Rooter and the lady said, When would you like us to come out? I said, Right away, she said ok. Daniel & John showed up in a couple hours. They were super polite, and very professional. They had the problem located in no time. They cleaned out the main line, and checked it with their camera to make sure it was done properly. What an awesome team they made.

Vanessa Steed

2 years ago

The guys were awesome! Moved the washer out of the way and the toilet and put everything right back. I would totally recommend them and I so appreciate the promptness and informing me of what they were doing and what they found. They fixed the problem and now I can get on with my day.....thank you!

Ben Redbeard

6 years ago

Great service! They were here on time and the same day we called, which really helped us out. The gents were really pleasant, professional and helpful working on our old (and wonky) house. Got us back in the saddle and helped us plan for addressing the underlying issues from our aging system.

Taylor Sarni

2 years ago

Roto Rooter to the rescue! We had a horrible blockage from the disposal come up through our bathtub and on super last notice they were able to come solve the issue. We live in an old building so it took patience but Tyler and Kaleb solved it no problem! So thankful for a pleasant and successful experience.

Robin Haugland

5 years ago

Mixed reviews. The technician who finally came was good. He was friendly and got the job done. I feel like I was over-charged, though. Also, I was told that I would have someone within 4 hours and the technician didn't arrive until 24 hours later. (He also told me I would need more work done but things seem to be working fine. Hmmm.)

Andy Pekoll

9 years ago

Absolutely wonderful experience. Called at 5 pm on a Sunday Evening, and they had Jason come out within 2 hours to fix our clogged drain. He was able to diagnose and fix the problem within 45 minutes. Shortly after this issue was resolved, we noticed our water pressure in the kitchen dropded to next to nothing, so we called to have Jason come out again. He again diagnosed and fixed the issue within 30-45 minutes. There were some of the best service experiences I have had in a long time and would definitely recommend both Roto-Rooter and especially Jason if you have any plumbing issues.

Chris Elliott

3 years ago

Saved our bacon!Was awoken last Thursday night/Friday early AM (1/16) by my GF when she said that our kitchen sink was leaking into the basement. This was the first scary moment I've had being a new home owner, and to make the matters worse it was 3 AM on Friday morning, and the leak was still dripping at least a sizable drop per minute.Roto-Rooter was over within 20 minutes of my GF's call (@ 3 AM) to turn our water main off and assess the damages. They came back Friday morning (earlier than expected which was nice), and found that our plumbing under the kitchen sink was not up to code, and that the connectors used were actually illegal in some states (not CO unfortunately) since they were ticking time-bombs.They fixed everything up in about an hour, and also found that the previous owner had mis-routed my water line for our swamp cooler, which cracked as well (thank you home flippers!). These guys are amazing, and will always be our go-to plumbers (hopefully not as hair on fire in the future with their help!).Also, Caleb (#5403) was who we worked with and he was great!Thanks again team!

Amanda Blanco

4 years ago

We had a pipe burst in our home and after several other plumbing companies saying they could not come out until the following week Roto Rooter was the only one able to come within a couple hours and were completely able to help us out. Craig R. Was awesome and talked us through the whole process and made us feel comfortable with everything.

E C

3 years ago

I called Roto-Rooter for the first time ever on a Saturday when the main drain in my house started backing up. They were able to clear the drain, remove clogs and get restoration over in the same day. Technicians Steve R and Kevin S were very kind and professional, too. I would definitely call roto-rooter again, especially for any emergencies.

David Crouch

2 years ago

Quoted 450 to do a thermo couple replacement- then wanted to replace the whole gas unit for 1k as the suggested repair.Called a local company and he laughed when I told them the quote. This was after rescheduling due to tech delays for 2 days. Complete waste of time and service charge. Would not recommend to anyone.

Kyle Buffington

8 years ago

I recently had an unpleasant surprise from rotor rooter. I called to schedule an appointment to have my main sewer line cleaned. Having an older house with clay pipes, this is necessary every few years.While I was on the phone I mentioned that my sewer line was just over 130ft. The length of my sewer line has been a problem in the past, as most snakes are only 100ft and require an additional charge. I was quoted $350 so have my main line cleaned. This was higher that the usual company I use but needed to have it done, so scheduled an appointment for that afternoon. My normal company couldn't get out until the next afternoon and my main line needed immediate attention.The technician arrived on time, clean cut, and well spoken. He went to work cleaning my drain. 20 minutes later he knocked on the door and said that the snake was at the end and the line was still clogged. I asked him what the problem was, collapsed sewer line? No.He needed to put on an additional 100ft section of snake to address the whole drain. The ADDITIONAL cost would be $225 (the total cost of what my normal company charged). It needed to be done, and I was already on the hook for $350 so I agreed to the additional charges, bringing my bill to well over $500. I was lucky that he just happened to have the appropriate equipment.This wouldn't have been a problem if I was able to get an accurate quote over the phone. I would have simply called another plumbing company and used that $300 I saved to take the wife out to a nice dinner. Every once in a while you get snaked and this company made me feel that way.I realize that when you deal with the unknown - car repairs, medical issues, ect there are always uncertainties. This however, was an issue that I deal with every few years and have never been surprised by it.I will say that I was Impressed with the technician himself. He was polite and knowledgeable. Even kept his cool when I became upset. I want to believe that he was not given the correct information.

Edward Mikolajczak

3 years ago

Caleb Breen and his trainee Matt were very professional and got the job done. I asked them to install a line from my main water line to an access panel near the front of my home so I could have a sprinkler system installed.A few hours later, and some necessary holes, the installed line looks clean and professionally done. It also saves me money and a headache if the sprinkler company were to install it improperly.I would definitely recommend Roto Rooter and will use them again in the future if needed. Caleb is my go to plumber.

Nita Regan

6 years ago

I have used Roto-Rooter exclusively for all of our plumbing and water emergency and remodel needs since 2002 because I know they are knowledgeable and will make the repairs correctly and guarantee them. I use them for the yearly clean out of the sewer line to the street religiously ever since some back-ups/floods in my basement years ago and they taught me how to combat it by simply putting that on my schedule regularly.This last visit was due to an unfortunate incident because one year ago against my better judgement I went ahead and let the contractor remodeling my kitchen set up the new pipe line format inside the island for the sink. He acted like he knew how to do it. Wrong. I had to make an evening call for help when we discovered a pool of water had leaked through the floor to the basement ceiling, accumulated on the top of the wall cabinets in the office below the kitchen and was pouring onto the desktops and equipment. There was no extra charge for the after hours call! They located the problem quickly (improper joint, improper placement, and a water line not secured in place which when inadvertently was pushed by items under the sink cabinet, caused an awkward angle with the joint, and then a leak, and then a constant stream). It was solved quickly and the technicians (as is always the case) were wonderful.They are all thorough, well-trained, and keep you availed of every step and answer all questions. They also make additional suggestions for future consideration and offered remediation help if I felt the water damage was extensive. Another big plus is that they are so courteous and are conscientious about not tracking in dirt or snow, and cleaning up thoroughly. I very highly recommend this company.

Blake.

4 years ago

The Roto-Rooter crew was incredibly timely when I called the morning of my issue - they were able to show up just a little later that afternoon! Joe Shirey and Kevin Salmon were super polite during the whole process, and were quick to get in and out while solving my sink drain issue without a hassle! I felt confident in their ability to diagnose/solve the problem, and would definitely feel confident about going with Roto-Rooter again!

Nick Strong

3 years ago

The guys were great, Pablo 5803 that fixed my issue did an amazing job Byron 5882 and Alex 6429 did the mitigation and made sure everything was taken care of. Everyone that came to my home was professional and polite.

Timothy Wojtusik

5 years ago

Caleb #5403 and Zach saved the day! We had a lift pump that was overflowing in the finished basement and they were willing to come out at the end of the day and take care of the situation. Even though they were clearly working later than expected, they were pure professions with great customer service. We will be using them for all of our future plumbing needs!!

Mira Jagman

4 years ago

Kitchen sinks backed up the night before Thanksgiving and went into Thanksgiving because apartment maintenance could not resolve with their tools available. Roto-Rooter saved the day. Adriel #5868 came and ran 50 feet of line and resolved the clog. He was personable and taught me about our plumbing lines. He left the sink and his work space nice and clean. I really appreciated him coming to fix the lines on Thanksgiving. I am thankful for him :)

Erin Gardner

3 years ago

Juan was incredible and provided excellent customer service. He solved our plumbing issue in under an hour and was very polite, helpful, and professional. Will definitely call Roto Rooter again in the future!

Ali Moaddeli

4 years ago

We had a substantial sewer backup in our basement. A neighbor and I tried to snake it, but failed. We called Roto-Rooter and they sent us Kyle. He was fantastic. He worked diligently and efficiently to get the line unclogged. He worked past 930pm!

Rebecca Gillis

7 years ago

Amazing job! Dennis was so polite and had a smile on the entire time. He was very knowledgeable and took time to explain before he did anything. He quoted prices before starting any work. No surprises. Dennis even took time to tighten up my loose door knob. I will never go anywhere else but Roto-Rooter!

Shannon Mccoy

2 years ago

I had an issue with my sump pump and Steve and Tyler were awesome! They came on a holiday after hours and replaced it quickly. Professional, honest, efficient and so kind. Really appreciate them!

Emily Sinclair

6 years ago

On a Sunday morning, two days before we were scheduled to go out of town, our bathroom drains backed up. We saw the great reviews for Roto-Rooter and called. Roto-Rooter came early Sunday evening, cleared all the drains, cleaned up, and our tech, Mike K, was super friendly and polite. This could not have gone better and I'm really grateful!

Colorado Paint & Roof Master LLC

9 months ago

Kosty did a great job! He was worked hard at clearing out the blockage. I appreciate his knowledge and patience.

Lorina Monks

5 years ago

Just had a service visit from Ricky Shine at Roto-Rooter for a clogged sink. He was very professional, friendly, and explained everything very well before, during, and after him working on our sink. He fixed our clog quickly and efficiently. This was my first experience with this company and I will definitely use Roto-Rooter again.

Walter Armer

a year ago

Great experience today with Roto Rooter. A shout out to the technician, Jake. He was super professional, got the job done well, and generally went above and beyond.

Karen Cooper

6 years ago

I called Rotor-Rooter and that day they were out at my house to fix clogs in my french drains around my house. It was so nice that they had someone from dispatch keeping me updated while I waited for their arrival. It allowed me to run the weekend errands I need to do and not miss them. Plus they don't up charge for weekend calls, and this job is a lot more convenient to complete if you have weekend to do it. They had the right jet machine and worked quickly because the use of the machine was very expensive. It did the job and even allowed us easy access to the ends of our drains so we could fix them ourselves. They suggested easy to install fittings for the ends (they don't sell them) and now our drains are easy to clean ourselves. So worth the call and the hour and a half to clean out five drains.

Screaming Salamander

7 years ago

We had an older shower system in our mobile home and couldn't find many places that would even service it. Our technician Sean was able to custom fit a new faucet of our choice in place. He is super fast and did a fantastic job. We will be calling you guys if we need service for anything else!

Kara Rocha

a year ago

Tyler and Robert were professional, friendly, smart, and exceeded expectations. They were able to find holes in a sewage pipe that were located in the middle of a wall. I'm a Happy customer.

Lindsey Henderson

5 years ago

I am not going to lie it took three sets of technicians coming to my house to get truly amazing service, but when Mike and Josiah showed up I knew I was in good hands. They were knowledgable and professional and were not going to leave until they got the job done. I truly appreciate their hard work and kindness. I would have them come back in a heartbeat!

Tawna Ayers

3 years ago

Rustin and his crew were great! They kept me informed all the way through the job no matter if it was bad or good news. I appreciated the fact that he was honest with me and kept trying to get the pipe unclogged.

Jerel Gibbons

5 years ago

My Technician Chris was very professional and did his work very efficiently. He not only answered all my questions but he taught me some valuable tips on how to keep things in great shape. I will refer Chis and Rotor Rooter to all my friends and family who need ay type of plumbing service. With service like this Roto Rooter just gained a life long customer! Nice work Chris! #5056

EJ Becker

6 years ago

Paul did an awesome job! He was very knowledgeable, quick and clean.

Had trouble with scheduling tho and had a wait long periods of time. However, Paul's customer service definitely made up for it!

Michael Donahue

3 years ago

Tried a local place first but they never showed. These guys had the most/best reviews so decided to try them. Prompt, professional, pricey. Exactly what I expected. They have good quality gear, tools, and chemical cleaners. The individual seemed experienced and knowledgeable. If you prefer to pay a premium for higher quality service, this is the right company.

Jessy Rozitis

3 years ago

Jake H. at Roto Rooter was great. He showed up within 2 hours of my call and stayed for almost 3 hours at night until the clog was fixed! I am happy with Roto Rooter's customer service and punctuality.

Josh Abramczyk

3 years ago

Joe came out this evening to take care of a clogged drain in our home that was causing a water backup. He was very friendly, professional, and took care of the problem quickly. We definitely know who to call if we have another problem!

Jon Farmer

6 years ago

Our experience working with Roto-Rooter was a good one. Our kitchen sink spontaneously began to overflow - the glories of apartment living - and after I drained it and tested all of what I could on my own I knew that the line had to be snaked. Although I've rented the stuff to do it on my own before, I wanted to use Roto-Rooter because of the convenience and the assurance it comes with - I was tired of making multiple trips to the tool rental place because of poorly maintained equipment.Joe S. was our technician and took good care of us. When he arrived he assessed the situation and gave us a quote on the spot and after we approved it he went to work right away. He was professional and polite and cleaned up after himself. He even took a quick look at our bathroom sink for no extra charge - he didn't have to run it.I have no hesitations recommending Roto-Rooter.

Maggie Neterval

a year ago

Mike resolved all of my apartment’s sewage issues and even helped clean up. He was extremely kind throughout a very stressful day.

Nathan Benes

6 years ago

The technician, Joe S, was able to come out promptly after I called roto-rooter. The service was completed swiftly and he was able to clearly explain to me what the problem was. My one complaint (and why this is 4 stars and not 5) is that I found the service to be a little pricier than expected. $500 to replace a garbage disposal seems a bit obscene - Especially when $320 of that is for the work (I wish I made $320/hr!)

Michelle Paulus-Baumgarten

a year ago

Zac Koehler was fantastic, he was professional and explained every step of the process. They arrived within two hours of us calling and solved our problem same day.

Victor Villasenor

3 years ago

Paul Andolsek (Tech#1270) came out and got us back up and running in no time!! This is not the first time we've used Roto-Rooter and we will continue to use them. All their service techs we've dealt with so far have been great, not surprised paul came out and did a great job, highly recommend!!

Lisa Hudson

2 years ago

I didn’t realize the plumbing was backed up until evening. They came out to assess the damage helped me file with my insurance co. Then the guys came out to remove the clog at night so the cleanup could start right away the next day .

Margo Dolan

5 years ago

Today we had a bit of commotion with sewer overflow. Caleb tech # 5403 did a great job.. Caleb was patient and communicative with me as I tried to understand the problem and empathetic to our problem. Caleb was training Josh and obviously not as experienced was present and had initiative to learn Caleb was attentive to the work while very attentive to cleaning up the mess . We are grateful ! thank you

Colorado Designs

5 years ago

Highly reccommend! This was my first time calling a plumber and I needed one immediately for an emergency with basement flooding and contamination.Brad, D, and Jose are all very professional, friendly and quick to fix. They came same day and Brad spent all day fixing the problem but also using their industry tools to find out WHY my house line backed up. We found out more bad news than we wanted to hear but it was a bigger problem that needed to be fixed and I feel like if I hired a neighborhood plumber, he would have just unclogged the pipe and left, leaving this to happen yet again. My basement was flooded so ROTO-ROOTER also provides a water restoration team to clean up the mess. Thank goodness! Jose and his team were at my house that same night cleaning my basement and disinfecting. Life savers. Their knowledge and quick responses made me feel like I can trust them to do the job right.

Lisa Alexander

3 years ago

James did a great job cleaning out our exterior drain problem. And he was extremely accommodating about our driveway construction which complicated his access to the problem. It was easy to schedule and he arrived on time. Love that!

charles allen

4 years ago

Mike Shirey was great. Everything was explained before hand. He also located with his scope after cleaning my slight break in the pipe. Courteous and very knowledgeable.Great service and worth the price.

Alexander Jimenez

2 years ago

Bryce and Robert were extremely professional and courteous. They were able to fix my toilet leak in a matter of minutes. 10/10 would recommend!

D. C.

3 years ago

We had a catastrophic water main break, flooding the basement, and destroying our furnace and hot water heater, in the middle of winter. I had several teams helping, all of whom were professional and courteous. Ted was fantastic, coordinating things and replacing our water heater. David really came through with an emergency excavation team to replace the ancient galvanized lead main with copper pipe. Jose and John were meticulous and caring when it came to water mitigation. All around, a great experience, especially considering the dire circumstances.

David Fairburn

a year ago

Kelly did a great job and was very efficient. He talked us through everything he was doing and we trusted him entirely. Would recommend.

Kitty Kolding

6 years ago

We had a horrible clog in our kitchen plumbing that the first Rotorooter specialist couldn't resolve. He called in the dream team of 2 experts from his office who had some specialized equipment and specialized knowledge to complete the project. They were at our house from 7 to 11pm - on new year's eve, no less - relentlessly working to solve the problem. They were exceptionally polite, helpful, thoughtful, careful and highly skilled. They also cleaned up everything before they left - which was no small task - and priced their extensive work very fairly. I am a fan of RotoRooter for life.

Trecia Soon Fah

4 years ago

I would love to give them 5 stars because they were faster than others and the person that came out was super nice and polite. But I can't do so. They don't give you a price for drain cleaning over the phone. So you have to wait for someone to show up at your house. By then you are in a position of backed up drain or high priced charge to get it fixed. The price is much higher compared to other quotes I received by phone. I will not call them again for this reason. They were charging me $375 to unclog my main drain. Had to find a coupon online to get it down to $299. Others charge less.

Jennifer Drotar

7 years ago

The technician was courteous and knowledgeable. He respected my home by wearing booties over his shoes, cleaning up after himself and making sure I was satisfied with the way the problem was solved. I believe the price was fair--I didn't get any other bids as I needed the work done immediately and I trust Roto Rooter. Ask for Mike, Tec #2027

Lindsay Dikeman

4 years ago

The drain in our basement started backing up with water so we called Roto-rooter and they scheduled an appointment for us right away. Caleb came the next morning and cleaned out the line, was super friendly, answered any questions I had, and finished in less time than he anticipated. Thanks guys!

Emily Crawford

5 years ago

We had a terrible drain issue in our laundry room. Anytime we did a load of laundry the water would come up. Justin David #5289 came in and fixed this problem in like 30 minutes. I was stressed this would end up being one of those issues that pile up to be super expensive but Justin was super nice super professional asked a ton of questions to make sure he was just doing what we needed. He gave us preventative options to make sure the issue won't happen again. If I need a drain fixed again I will definitely call them and ask for Justin! Awesome affordable experience!

Andrea Macholz

2 years ago

Tom was very friendly and thorough! He was able to unclog both the kitchen drain and laundry drain to the main. He also took the time to teach me about preventative maintenance for the future!

Ariel Taylor

11 months ago

Roto-Rooter is available for weekend plumbing issues and come out promptly. They're always friendly, professional and fast

Tina Sandoval Schock

3 years ago

They missed their 4 hour appt window by an hour the first time I had an appt. I rescheduled the next morning, they wouldn't give me a price over the phone. They showed up the second day and quoted me 3 times the amount of other companies for a basic line clean from a cleanout in my back yard (just needed roots cleared once a year). When I scoffed at the price they went to their truck to 'call their boss' and came back with an offer still twice as high. If they can discount a service that much and still be higher than competition they are admitting that they are ripping people off. I called Rooter Town as they left and they were at my house within an hour and cleared the line in 20 minutes for 95 bucks.

Marlene Vigil

4 years ago

It was a Saturday evening after business hours and I found that the toilet would not flush. I panicked as we only have one bathroom. I got my iPad out ,looked up plumbers and started calling all of them that advertised 24 hr service. The first two on the list could not come out until the next day, the next number just never answered, then I called Rotor Rooter. The person that answered the phone was so sweet and polite and told me she could get someone out within 4 hrs. It wasn't even 5 minutes later and the dispatcher called to tell me that the plumber was on her way. Celina #5374 was so nice explained things to me and had the toilet working in 10 minutes. I really would recommend this company and this particularly this plumber to anyone that asked.I can't thank them enough.Marlene

Angela Escobar

4 years ago

I called Roto-Rooter at 11 pm at night. It was an emergency but water wasn't gushing so we could wait until the morning. They called between the time they said they would be here 8am to 10am. It would have been 5 stars if they showed up between that time but dispatch had a lot of calls and had to get more people in to work. They did have someone here at 11:15. It was not his fault and he did a great job. His name is Angel worker number 5767 and he explained the problem and costs and cleared our main line. He was very professional.

Krista Hursh

3 years ago

Chris the plumber that was sent from Roto-Rooter Plumbing & Drain Servic. Chris was clean, polite and very informative about the issue I had with my mainline back up in my older home. He covered my white carpet and was careful with the furniture he had to maneuver around to get to the basement. Chris explained what he was doing throughout the process and even took apart his machine to get it past the tight spot between my utility sink and hot water heater. I really appreciated Chris's effort, as the plumber I had out the year prior from a different company wouldn't use his big machine to do the job because he said it wouldn't fit.I highly recommend Roto Rooter and their good reputation with years and experience in the plumbing business. Yay Chris!

Rebecca Pfundstein

5 years ago

The gentleman who came out to fix our slow drain was completely pleasant. He did not have an easy job, but he kept us informed through the process. My only complaint was that it took a little longer for someone to get here than I had anticipated after my initial call.

Victoria Kimble

3 years ago

We discovered a main line issue Sunday afternoon and Rotorooter was able to send out a technician that same day to fix the problem. Kevin S. was professional and prompt, providing us with excellent service.

Wendy Renaud

7 years ago

Allen Anderson did a wonderful job with our sewer drain! Very prompt, courteous, expedient, knowledgeable. Cleaned up when he was finished, and explained the procedure. Will certainly recommend Rotor Rooter for all plumbing emergencies.

Katie Headley

2 years ago

I was having huge issues with anything that went down my kitchen sink coming up my basement shower drain. Kaleb came out and fixed the issue promptly and professionally. I’m hoping they won’t have to be out again. Would recommend Rotorooter Westminster.

Dan Bramlage

a year ago

Jake was great. Professional, honest, helpful, knowledgeable and really took care of me well. I'll go back to Roto-Rooter again!

wb berger

3 years ago

Preparing for a family holiday dinner is the least welcome time for a stopped up sewer line.One call to Roto Rooter and within 35 minutes Brennan was on site, finding the problem and solving our potential disaster before an hour had passed.This is the second time we've used you guys- and the second time our expectations have been far exceeded.Thank you, thank you, thank you.Bart and Susie

Brian Devlin

a year ago

The woman who answered my after-hours call was the kindest customer service rep I could’ve asked for and made a stressful situation much more tolerable. Ian came out to perform the service and was very professional and efficient.

Jason Lilley

2 years ago

Kevin was on time and very professional. Service was quick and thorough. Job was completed at a reasonable rate. Kevin is a good representative of your company.

Scott Beckman

4 years ago

I had a backed up/clogged drain leaking through the wall and damaging my hardwood floors. Roto-Rooter scheduled a tech to come out on a Wednesday between 10-2pm. When nobody showed, I called at 2pm and was told someone would be there within the hour. Nobody showed again so I called at 4pm and was told they were working on it but couldn't provide a time. Finally, I called them at 4:30pm and canceled the tech so I could go with a different company. Terrible service on every call.

Ceanna Madden

a year ago

Our technician was amazing! He was early and he walked us through everything he was doing. He offered us the most cost efficient services, which was greatly appreciated!

Tyler Michieli

5 years ago

While the technician was capable and able to do the simple task of cleaning out a clogged drain the overall process was so poor that I won't be using them again. They give you a 4 hour window, for me from 8 to noon. At 12:30 I called them asking where my technician was and they told me it would be a while, but it took me calling them where it should have been the other way around. Eventually they showed up at 3pm, and quoted me $359 to clean the drain (you can go to the hardware store and buy the machine they use for $250-300 and do it yourself in an hour). I refused that price but they reduced it and at the point I was so frustrated I ended taking it. The over priced service and poor response time was not worth dealing with them again, I'll be calling a local service company in the future.

Peter Craik

5 years ago

Caleb (5403) and Josh came out the other week to repair an outdoor faucet. They were friendly, courteous and professional. They were all done in under and hour. Would def have these guys out again for any repairs! A+

Sarah Morris

4 years ago

We had a window of 4-8pm, and our workman did not arrive until nearly 9pm! Then all that was required was using a plunger on our sink and it cost us $89! Should have been discounted for the time that we spent waiting. The workman was lovely and very helpful.

Sue Anne Graham

3 years ago

Scott #5927 was on time, polite, knowledgable, and friendly. He explained in detail what he was going to do to fix our drain, and then did it. He also went back to the office to get some drain cleaner for our drains since he didn't have it on hand. I would have Scott back again for his service!!

Samantha Thomas

a year ago

Tom and his trainee were fantastic! Very professional, efficient, explained everything to us. Will absolutely be using them again for any future plumbing needs.

Jo Anne Hartl

6 years ago

Was VERY happy with the work done on our new sewer system. The crew did a wonderful and, as neat as possible job. Not too thrilled with having to pay $349 two days before this. Then $10,000 a couple of days later. A little extreme if you ask me.

Lily Haugan

5 years ago

Zach ,tech #2849 ,was the fourth tech sent to our house to fix a clogged drain when the dishwasher was in drain cycle. He fixed the problem the three pervious tech could not. Very polite, thorough, knew what he was doing. I was not very satisfied with lack of results and missed work day from first three techs. However I will use RotoRooter again as long as Zach is the service Tech . I would have given five stars if Zach had been the first Tech.

John Gallagher

4 years ago

Roto-Rooter technician, Jacob H (Tech 6041) efficiently cleared our basement floor drain. He was prompt, courteous and very professional. He wore protective shoe covers and left the area immaculate. I would recommend him to anyone who needed drain cleaning services.

Pete Kosciuk

8 years ago

My technician's name was Adam out in the Boulder area. Adam was great - he was very knowledgeable, kind, and friendly. I would highly request him again if contacting Roto-Rooter, and was very pleased with the level of service provided.

Michelle “Shelly” Leshe

4 years ago

Called on Friday night and they said they'd have someone out saturday between 10-2. Was pushed until after 4 pm in which case it was useless to have them come as I was having people over. We rearranged for the next day between same time frame and they showed up early 40 minutes early which sounds nice but in fact is inconsiderate to show up outside of the agreed upon time without warning. Charged $375. Had the misfortune of having my tub clog the following day and called them again. Showed up late and wanted to charge $375 again. They make it sound as though they can't quote you over the phone because they need to assess the problem first and tailor your quote to you. Very misleading, they already know they buy in price for their customers. I got another quote for $95 from different company. Roto rooter also tries to sell you with the 6 month warranty both techs ominously warned it could clog again. That may be true but it i could have the other plumber come out here nearly 3 more times and it would still be cheaper than roto rooter. The only reason why 2 stars instead of 1 is the tech was friendly and professional. Business as a whole- I wouldnt bother.

Chrissie Jacobsen

2 years ago

Mike was friendly and professional. He explained what he was going to check, and what he was going to do. He fixed our clogged drain quickly. We will use Roto-Rooter for our future plumbing needs.

Paula Vories

10 years ago

The appt. scheduler was very polite and offered to schedule me the same afternoon. The technician was very respectful and explained everything he was doing. He snaked out the basement floor drain and was finished with the whole call in less than half an hour. This was my second experience with Roto Rooter and I have been happy with their work.

Jonathan

3 years ago

The Roto-Rooter plumber came out and looked at my issue. He literally took about 1 minute looking at it and told me it was going to cost $1,198.00 plus parts. He informed me that this fee would not include the drywall hole repair (the hole he would make in order to get in and do the repair) and I would have to call someone else forthat. I declined and paid the $69.00 fee for one minute of his time.Called another licensed plumber and he did the full repair including drywall repair for $450.00 including the parts.

Dianne Losasso

5 years ago

This company works fast and efficiently. The plumber was knowledgable and easy to work with. He listened to me and accommodated my requests. His input regarding the situation was valuable. The hourlyrate for the plumber was extremely high and this information was notgiven to me when I first called and asked.

Kris Green

4 years ago

Had a great experience today - woke up to a flooded basement. Other company wouldn’t come out until tomorrow, so decided to try Roto-Rooter. What a great decision! Our technician, Joe S. was fantastic. He showed up on time, was knowledgeable, and honest. We would definitely recommend Roto-Rooter! Thank you!

Jeorge Eugenio

2 weeks ago

Pricey but quick and simple

Dina hildreth

8 years ago

Called Roto-Rooter 8/22/14 and scheduled an appointment for the late afternoon. The customer service rep was very friendly and even called to let me know someone was available earlier than expected. Dennis came out and was very knowledgeable and explained the process. He was friendly and I would use their services again. Westminster, CO

Andrew Holt

3 years ago

Had a backed up basement drain. Jake H was very friendly, polite and explained everything very clearly. He fixed our problem and checked everything afterwards. A wonderful tech, and we would gladly use him again.

Hugh Hartigan

6 years ago

We had some emergency plumbing problems come up on a Sunday and called Roto-Rooter. They said there was a four hour window, but someone arrived within an hour of calling. Robert Mello came to help us out and was amazing! Not only was he friendly and polite, but helped me search around the house to find and access pipe to save us some money when cleaning our main line. We didn't find it, but he still helped me search for about 20 minutes.When he finally started working, he ran into some issues and always kept me up to date about what was going on, making sure I was in the loop each step of the way. He was courteous of our space and easy going while working, even though the job he was performing was incredibly difficult. Evidently the bearing broke on him and he had to pull out 110 feet of pipe by hand and he didn't complain the entire time.We are very happy that we called Roto-Rooter and that they were able to solve our problem, but we're even happier that Robert Mello was the one who took care of us. While I'm sure I would recommend Roto-Rooter to friends and family, if I ever need to call again, I'll ask for him specifically. Thanks for all of the help, Robert!

Lindsay Simpson

5 years ago

The tech, Michael Vossberg, was able to come the night I called - no extra charges for after hours. He was at my house within an hour of my call. He answered all my questions about what he was doing and gave me advice on how to avoid future service calls. Very pleased with the service.

Karen Gregory

2 years ago

Tyler was great! He was friendly, professional, and got the job done quickly. I would highly recommend asking for him if you use their services.

Gabrielle Fischer

3 years ago

They responded to our issue within an hour and had the repair done quickly. They also sat down with our insurance and helped get the whole process started and gave important information to the insurance adjuster.

Sidney Auerbach

4 years ago

The team of Bryan and Hass that came out to my residence were very professional and extremely pleasant to work with. They understood the situation and did a great job of explaining what they needed to do and the process behind getting my situation remediated. I would definitely recommend this company again for everything they did for me when I was in a time of crisis. Thank you!

Joanna Morsicato

6 years ago

We needed the mainline to our 50 year old septic replaced. Roto-Rooter took videos of our line, and we could see the damaged portions ourselves. Roto-Rooter brought crew and equipment to our rural location and replaced the line in one day! They provided a lifetime transferable guarantee! The price was high and the service was top quality.

Joe Cicchese

5 years ago

I am extremely happy Roto-Rooter sent Caleb Breen to my house to address my emergency plumbing issue. I called Roto-Rooter because of a leak in my main water valve on a Friday evening. He arrived faster than the time estimate I received from dispatch, he was extremely friendly, knowledgeable, and didn't try to up-sell me on the work that needed to be done. The valve is fixed and I can rest easy knowing it was taken care of by a professional.

Selena Smith

2 years ago

Kevin and Logan provided superior customer service. They assessed my basement and determined a quick resolution. They explained exactly where the problem was stemming from and went to work to repair it. I appreciate the swift resolution and reassurance that my problem was resolved.

Loretta Gammon

6 years ago

I requested service late afternoon on a Saturday, had to be rescheduled Sunday morning, but phone updates were very helpful, and most reasonable why was rescheduled, kitchen sink not draining, but in the big picture, not a crisis; Manny came on Sunday and fixed my drain, he was wonderful, personable, answered all questions and I am a very satisfied customer!!! (mind you this was also holiday weekend with 4th of July on Tuesday) very appreciativewould just add one thing, tried to schedule on-line but did not work due to server issue, finding a phone number on web site was impossible, VERY difficult to find and easily could have given up, but glad I did not

Donna

4 years ago

The Roto-Rooter team, Joe Shirey, Kevin Salmon and Mike just left my home and I couldn't be happier with their professionalism and workmanship. We had a plumbing issue arise the night before that we tried to fix ourselves and couldn't. Called Roto-Rooter first thing this morning, they came out and fixed our issue and even additionally sent a camera down to make sure the main was okay. They were very personable, friendly and very reasonable in price. I would highly recommend them and will call them in the future. Thank You!

gbu journal

5 years ago

They said they would show up between 2 and 4pm. It was around 3:45 and still no tech had arrived so i call to ask when I could expect someone. They said they were running late but definitely would be there in about an hour. Finally, at 6:30pm they called and said no one would be coming today and I would have to reschedule for tomorrow. Really?? So I waited around all day, cancelled plans, and now they are not going to bother to even show up? They offered no explanation, but it was St. Patricks day, and I suspect they wanted to go out for the evening so they decided to just give a big middle finger to their clients and go party. 24 hour service? Not if there is a major drinking holiday, I guess. Don’t make promises you don’t intend to keep, Roto-Rooter. We have two small kids at home, so you just missed out on about twenty years of plumbing jobs. I hope it was worth it.

G

4 years ago

Andy 2294 was very knowledgeable and helped with our entire system. We had called several other companies, but Roto-Rooter sent Andy out from Denver to Longmont within 2 hours. Andy went the extra mile to show us how we need to update our main clean out and how to maintain our system.

Joyce Robblee

3 years ago

Michael was very professional and knowledgeable about my sewer needs. He was able to get the main sewer line cleaned in a very short time. I would definitely recommend Michael to my family & friends . Thanks Michael, you saved my day.

Natalie Lord

a year ago

My husband was out of town and we had a bathroom back up. Same day visit on a Saturday! Super awesome. Waiting to do a scope which he says was included. Thanks.

Marty Chavers

4 years ago

Chris did a good job of working on the problem. It turned out to be damaged pipe so not an easy solution. I’m satisfied with the service. I would have been less satisfied overall with the cost if it had been a simple clog but this took a lot of work to figure out.

Anne Hillyer

2 years ago

I called on Friday at 10:30 am. They told me it was a 2 hour window so I went ahead and booked them. Hour after hour went by with no communication. Then they called and said give them another 2 hours. By Friday at 11:00 pm, they called again and scheduled for the next morning. All this time, I have sewer in my bathroom waiting for someone to clean it up. Finally, at 11:30 on Saturday morning, the guy shows up. Now sewage has been sitting for over 24 hours and this guy wants to charge me $259 to unclog the toilet. Not a big deal, but at that point, they have you between a rock and a hard place. Don't believe them when they say 2 hours. The fact that the sewage sat there for so long caused a huge mess. I really wish I would have called someone else. NEVER USE THEM AGAIN!!!!

Connie Blanchard

4 years ago

Called Roto-Rooter for a slow draining drain. Roto-Rooter did not show up at the expected (reserved time 9-1) consequently we had to reschedule for the next day. Again, they did not make the appointed time 8-12, but did show up around 1:00. We had a clogged drain cleaned, which took about 45 minutes, the work was completed, but unfortunately the cost was more than 3 times what other plumbers charge (the bill was $389). I called roto-rooter and questioned this amount and was told that is their normal fee. They are a professional company, just way too expensive for me to give them a good rating. I will be using someone else next time.

Andrea Loughry

4 years ago

Our sewer pipe cracked and the line under the basement floor was rusted out. Field Supervisor Devon Donovan and his crew did a wonderful job repairing the problem. They were prompt, polite, and had great communication throughout, explaining each step. They were mindful of the messy and noisy project (cutting out the concrete floor to get to the pipe, removing mounds of dirt, and then replacing everything), and took steps to minimize the impact to the house & its occupants. The city inspector complimented their work, stating, These guys really know what they're doing. They finished with a thorough clean up, even returning days later, after the concrete had set, to replace the carpet & put the heavy pool table back in its place. Everything works beautifully, and we can't be more happy with this team and the results.

Amy Nixon

7 years ago

Your staff are great, from the office personnel to the technicians. There was excellent communication, I felt they had a genuine concern for my issues, they were respectful and courteous, as well as skilled. Mike and James explained why I had the issue and gave me 3 options as to how to go about a remedy. I like options!

Angelique Hill Roebuck

3 years ago

Super awesome people! They came within an hour of calling and cleared out the issue in no time. Exceptional service and very kind and warm plumbers! I will be calling again if we have any further problems. I wish I could give a million stars! Thanks Steve, Richard, and Mike!!! You guys were outstanding!!!! 🤩🤩🤩🤩🤩🤩🤩

kirsten sweney

3 years ago

Chris Eckel was simply AMAZING!!!He did a top notch and thorough job!He was fast, and efficient. He walked us through the entire process, and made sure we were happy and well informed.Thank you for going above and beyond!

Greg Grimsley

5 years ago

Vic arrived at our home on a Friday night to fix a clogged kitchen sink. He took care of the problem promptly and in a very professional manner. He explained everything that he was doing and gave us the cost upfront. I would definitely hire Vic to work on any of our plumbing problems in the future.

Jason Wynn

3 years ago

We had an overflowing toilet on a Sunday night and couldn't find anyone who would come out to the house. Roto-Rooter and Kevin Salmon came to the rescue. Kevin was professional and courteous and had our problem solved in under 2 hours. We were able to stay in our house Sunday night and start a normal week the next morning. Thanks Kevin and Roto-Rooter!!

kevin weisenberger

5 years ago

Extremely dissatisfied with this company! Tech was almost 2hrs late from quoted time, no one ever called to update me I had to do so and kept getting told they would be there shortly. When tech arrived to snake my kitchen sink he quoted 4x the going rate and wanted $400 just to snake a drain. No wonder they wouldn't provide a quote for snaking a drain over the phone. He was clearly diss interested in doing the job and said he didn't care that the pricing was 4x the going rate it wasn't his job to worry about that.It is a large company who doesn't care about clients and charges ridiculous prices to take advantage of people. STAY AWAY!- Kevin

Sasha Ableitner

a year ago

Used them twice now for two different drainage issues. Both times Angel was fantastic - super efficient and professional. Will definitely call again in future.

Scott Saunders

11 months ago

Scott, David and the team did a great job! They worked to minimize the hassle during a stressful situation. Highly recommend!

Keegan Bast

6 years ago

I had an appointment with them on 7/3 from 4:00 PM - 6:00 PM. I left work early to come home for this appointment. At 5:55 PM, their dispatch called and said they were running behind by about 30 minutes and the technician would call me when they're on the way. At 8:00 PM I had not heard from anyone so I called and they said they were behind and it would be a few more hours. Roto-Rooter ended up not being late but not showing up all together. The challenging thing during all of this is that I was more than polite and professional with everyone on the phone. No one apoligized and they were even rude acting like I was a nuisance for them. With all due respect, which is none, F this company.

Rebekah Kelman

a year ago

Zack Koehler came out diagnosed the problem, and determined one of the lines needed to be cleaned out. He was quick, very knowledgeable and professional. 5 stars and will use again when needed!

Cindy DeWolfe

5 years ago

Paul-1270
Was very professional and courteous! He showed up on time and explained everything he was going to do to fix the problem. He worked quickly and efficiently..I would highly recommend Paul from Roterrooter to address your plumbing and water cleanup needs.

Erin Vining

10 years ago

I called for a plumber last night to get our drains snaked, we live outside of Denver. They were ultimately unable to come that evening, but I was very impressed that they updated me regularly about the delay and gave me the choice to reschedule for the am. The gentleman that came this morning, Greg was very pleasant and professional. I explained to him that we have had this done before and that we were only interested in getting the drain snaked and did not want any other services. He was not pushy at all, and was very quick and efficent. This is the second time that we have used their service and will continue to do so.

Jenn Andrews

5 years ago

On a Sunday, I discovered a leaking pipe 3 inches of standing water under my house. They were able to send technicians the next day, who showed up exactly at the beginning of the expected time window. While they were working on the problem, we asked if they would be willing to fix some unrelated plumbing under our kitchen sink, and Mike happily obliged. Mike, Pablo, and Euan were friendly, professional, and extremely knowledgeable. Plus, there is a one month guarantee on the work. I highly recommend Denver Roto-Rooter for plumbing emergencies or non-emergency maintenance.

Jason Martin

2 years ago

David was awesome, went the extra mile, called the water heater manufacturer and had them overnight the parts we needed for the job. Though the job was not cheap, two house calls and some UPS overnighting of parts, we are back up and running.

Debby Wilfong

3 years ago

Roto-Rooter performed a squirrel extraction from my sewer line. After suffering a day with sewer line backup and flooding, we contacted Roto-Rooter who showed up promptly on Monday morning to begin the troubleshooting the effort. This was a complex extraction, and a team of professional and skilled technicians were able to extract the squirrel blockage within a few hours. Additionally the Technicians, Craig Wright and Larry Long, assisted in scheduling the Water Restoration Supervisor, Lanna Schulte, to review and assist with the home situation. She arrived within a hour and she was able to help me with initiating an insurance water claim, as well as detailing the process for the clean-up and restoring my home back to original condition. My husband and I are very grateful for the professional courtesy, as well as Roto-Rooter team being knowledge in performing this extraction and getting my sewer system flowing properly in a quick manner.

Ashley Ezedinma

2 years ago

I could not be more pleased with my experience with your organization. Initially, I phoned one of your competitors, having used them for services in the past. They assured me that my request to be seen at 3pm could be fulfilled so I left work and headed home only to get a call at 3:15pm saying, we don't have anyone available because you requested 3pm. I called RR and wish I could remember the gentleman's name that helped me initially because from that moment on, you all gained a customer for life. He was so accommodating and responsive, then Steve came to look at the situation and walked me through every step of what was to occur and even got on the phone with my insurance company and myself, helping me initiate the claim. Then he called Robert, who was off work by this time and it was no problem from the voice of Robert who was on the other side of town, to come, stop and purchase the sump pump and head over to the foothills to install! After this, Jose and his partner continue the amazing service the next day, then again Sunday, and finally drying up my basement by Monday and coming to pick up all their items. Every single one of these gentleman were wonderful and made a HUGELY stressful situation, so easy! Thank you so much for taking care of my family with this flooding caused by a HUGE snow storm and overworked sump pump. You were all wonderful and I will most certainly refer you to others! AE - Littleton

Melissa Krebs

4 years ago

We've had Roto-Rooter out twice in the last week for two different problems. Awesome technicians both times, very clear, fair, and helpful. Completely knew what they were doing and the problems have been solved without headache! Thank you Roto-Rooter for being there!

Cassady Miller-Halloran

2 years ago

Garrett did a fantastic job. He communicated about his arrival time, was friendly and professional, resolved my clogged drain quickly, and cleaned the area when he was finished. Thank you Garrett!

John Holst

5 years ago

Brian Kirbow was the person who worked on our problem. We had a clogged pipe which a previous plumber couldn't clear. Brian had to run his rooting machine several times to the maximum length of the machine to finally get roots in the line. Brian was courteous and professional, which was impressive since he seemed to be coming in from an especially long day, and he showed up just before 8 at night. Roto-Rooter's notification system, on the other hand, needs work. I made the appointment with my phone, but somehow they kept using my wife's number, who was working.

Andrew Nelson

7 years ago

I feel very lucky to have landed a same day service call. Shawn called prior to stopping to understand the parts he may need and make the quote process much more efficient. Upon arrival, the team was extremely professional and the work they did was top notch to include making the inspection process simple. Should I need add'l work, Roto-Rooter is top of my list.Andrew

Steve Fort

5 years ago

Devon and Anthony did a very good job. They kept me informed of what they found and how they were repairing the condition. They were professional, courteous, and cleaned up. I was very happy with the quality of their work.

Isheet Patel

a year ago

Professional. Fast. Life savers! They responded the same day. Had a field manager and the tech (Bobby) both come out. Bobby was efficient and very friendly. Could not recommend them more!

Corey Bosworth

5 years ago

Came out a couple hours after i initially called em the same day. Caleb came in, figured out where the clog was in the main line under the house and got in unclogged. Really reasonable price also. I would definitely use em again. They got my problem solved for a reasonable price, that day. Very pleased!!

Jonathan Curran

3 years ago

I had a main sewer line backup, and the technician, Connor, came out the same day and was great to work with. I am very pleased with Roto-Rooter, and would recommend them to others if they have the same problem.

Laura York

3 years ago

I always have a great experience with Roto-Rooter. Connor (tech 0745) was very courteous and professional. The 6 month warranty gives additional confidence in the quality of service provided. I recommend using Roto-Rooter for any drain cleaning services.

dea robinson

5 years ago

Woke up to a MESS on Sunday morning in the basement. Called Roto-Rooter and they gave us a 2 hour window. Caleb (#5403) could not have been more professional and finished up the job exactly when he said he would. He had a great work ethic. Good job Caleb! I hope you find some white water soon for your and your kayak!

Ndey Martin

6 years ago

I just wanted to convey a Huge 'THANK YOU' to Bill Bode. Bill was so Knowledgeable, Courteous and Professional. He helped repair my bursted pipe so neatly and professionally, that I can't thank him enough. He also took the time to explain, and show me how the installation was supposed to be done, which could probably have prevented the issue. He was vert friendly and helpful. I couldn't have asked for a better Professional Plumber!! I would not hesitate to recommend Roto Rooter to anyone due to the excellent service I received from Bill. We really appreciate YOU Bill!!! Thank you so much!!!

John Fischer

5 years ago

Promptly arrived and gave a detailed estimate of the drainage problems. Answered my questions in a way that was easy to comprehend. Working in a tight space he was able to perform his duties in a professional manner. My technicians name is Paul and his number is1270. Thanks for doing a job well..

Claire West

5 years ago

Had Daniel and Chris out to fix a pvc end cap that split, causing flooding into the house. They were out to fix the issue quickly, gave great recommendations on home maintenance, and also gave me a great deal on the labor. This is the third or so time I’ve had Roto-Rooter: they are honest, don’t try to take advantage, and they always do such a great job. Highly recommend Roto-Rooter.

Timmy Fiedler

4 years ago

I called Roto-Rooter because my kitchen sink was backing up and almost overflowing onto the floor. Roto-Rooter got to my house that day which was fantastic. I had Mike as my plumber and he was super friendly and explained everything to me! I couldn’t have asked for a better person and I will definitely be calling them for any future problems.

Matt Anderson

2 years ago

Jermaine was very helpful and informative! He arrived in less than an hour and had us unclogged in about another 30 minutes. All in all very happy with the service.

K C

3 years ago

“We really needed help with our toilet on a Monday morning. Roto-Rooter called us in a timely manner and came within a two hour span. Daniel installed our new toilet and checked out the plumbing in the house. He was swift and good. We will use Daniel again and will call Roto-Rooter from now on. Thanks.”

Joey Raven

7 years ago

Amazing experience, call to fix took 2 hours. The technician, Paul Andolsek was kind considerate and helpful. I have heard horror stories but none of them were even close to true with my experience. Thank you Paul for saving me on a Sunday morning.

whitney johnson

2 years ago

We have had Tyler come to our house two times and he is a great plumber! He’s very nice and always helps gets the problems done quickly, also he’s really hot. Great plumbing company!!

Jennifer Arnold

2 years ago

Roto Rooter was easy to contact, available at all times and easy to reschedule. Tyler cleaned our laundry and tub drains. He was prompt and courteous. Thank you Tyler and Roto Rooter

Jacob Anderson

4 years ago

Had a tech come out to clean the sewer line. It went well. He sent another tech out to do a camera scope. 2nd tech told me one of the bolts holding the toilet down was broken and he didn't have one with him, so I should go to the Lowes and buy one myself... he said the wax ring was probably still making seal. Turns out it wasn't sealed and it took two days to get somebody out again. They will make it right eventually but don't plan your day around their time windows. They're always late.

Marnie Baesler

3 years ago

I have never posted a negative review, but my experience with the Denver area Roto-Rooter is pathetic. I called on Dec 31st to schedule a camera inspection for a basement shower drain. The operator indicated someone from dispatch would call me back within the hour to schedule an appointment. No one called. I wrote it off to being the holidays and waited to hear from them on Jan 2nd. No one called. I called to schedule an appointment and was giving an appointment time of 10 - 2 on Jan 6th. 2 o'clock came and went. No one called. I called to ask about the appointment. I was told dispatch would look into it and call me back. Two hours went by and no one called. I called back. I was put on hold so long by dispatch that I was transferred back to the operator. Transferred back to dispatch and the phone rang for appropriately 3 minutes before I hung up and called back. Dispatch would not speak to me, but relayed a message through the operator that there was a chance the technician would be able to make it before 6:00pm. No one showed up. No one called. No one called for two days. I called back on Jan 8th. After appropriately 15 minutes, dispatch informed me that a technician was scheduled between 10 -2. That wasn't an option since no one informed me about this new appointment time. Needless to say, I cancelled my service all together and found a different service provided. If their customer service is this awful, I can only imagine their professional service is not much better.

Carissa Fowler

7 years ago

Mike K. was pleasant, knowledgeable, and took time to answer all of my questions. He was gentle with the old lead pipes. After the job was done he even went back out to get a bottle of pipe cleaner/protectant for me. Would definitely use their service again.

Presley Swann

a year ago

Roto-Rooter installed a heating system in September in our house. It never worked properly. It went out while we were out of town and flooded our house. Now the management is not responding to let us know how they are going to make this right.

Tim Borske

9 months ago

Quoted $988 to descale my tankless hot water heater. What a joke. This is a $100 45 minute job.

Jeff Loving

6 years ago

Ryan (0547) worked very hard for us at Ski Country Antiques and Home. We have aging sewer pipes and they needed a good flushing. Ryan was exceptional and I really appreciate his hard work. He took his time to do it correctly. He used his camera to see if he found the source of the problem and then he went after the problem area. He did not complain and was just as concerned about the blockage as I was.Great Job Ryan and Thanks again!

jeanette becker

7 years ago

Mr. Blue came to our home twice because a drainage problem. He was very courteous, professional and competent. We were extremely satisfied with his service and would highly recommend him.

Dani Rohlfing

4 years ago

Roto Rooter absolutely saved us! My husband accidentally dropped my engagement ring down the garbage disposal an hour and a half before we were leaving town. I called Roto Rooter in a panic and they were there within an hour. Special shout out to Mike K. for taking such good care of us! They turned a horrible situation into a positive experience and we recovered the ring! Forever grateful to them.

Rosalin Rowe

4 years ago

I had a backed up floor drain and called Rotorooter for assistance. The young lady that answered was pleasent and scheduled a technician to come right out. When Jake H. arrived he looked at the problem and gave a very reasonable quote. After I agreed, he got his tools and went right to work. Within 15 to 20 minutes the water went down. Jake ran water through the line and sent the snake through a 2nd time to insure the clog was gone. After two more buckets of water the problem was fixed. I can not tell Jake how thankful I am that he came out and took that worry away. I would recommend Rotorooter to anyone having plumbing problems.

Chad Elston

2 years ago

Zac was a model of professionalism and a great example of what customer service should look like. We had to have an emergency main line cleanout at midnight and he was very friendly and a pleasure to work with.

Amira Althany

6 years ago

Paul was wonderful!! After several other plumbers from Roto Rooter did not show up, Paul came in and saved the day. We just moved into our new place and did not have our toilet bathroom sink hooked up and have have been floating back and forth our old place and new. Now we are able to finally be in our new house! Thanks Paul!

Gaylene Edgar

a year ago

We called to have a new sink hooked up after it was installed in countertop installation (hook up to water and garbage disposal and add faucet and soap dispenser unit. They arrived with 3 guys--said one was in training. They proceeded to give us an estimate of $1400.00...When my husband protested, they lowered it to $800. For an hour and half of work?When my husband still protested they said, But we have 3 guys! Needless to say we had to eat the $69.00 service charge and send them on their way. My husband has been spending his morning (because he's not a plumber, it is taking him longer) doing the work. I realize you pay more for a service that will come without a long wait, but still..$1400?? Come on!

Marci Wherry

a year ago

Mark was an outstanding technician! He arrived promptly and took care of the issues, explaining everything so I had no questions. Very professional, knowledgable and friendly. Thank you!

Dietz Fry

6 years ago

Paul initially came to our house Tuesday, March 28 and did some auger work on one of our toilets but warned us that we really needed a new toilet. When the toilet backed up again on Saturday, Paul came back out and went with me to Home Depot to buy a new toilet and installed it for me. The whole process took less than an hour and he was very professional and helpful. If I need further help with my toilets, I'll call Paul first.

Michael Ginsberg

4 years ago

On New Year's Eve our kitchen drain was clogged. I called numerous places and Roto Rooter was the only who were honest and gave me a time for New Year's day. I told them I was going to call around to see if I could get someone to come out on NYE and they were fine with that. A couple other big name places, with high ratings, told me a technician would call within the hour, and when they didn't and I called back they told me that they were closed.When I called Roto Rooter to confirm the time on New Year's day at 1:00, they actually came out two hours earlier.They were prompt and Mike(1051) was very professional and fixed the problem within the hour. Thanks for keeping your word and taking care of business.

Jayson Nall

4 years ago

Our basement drain was backing up. It was a holiday week and our service Tech came out on New Year's day. However, we were not charged any kind of premium rate. So far, the drain is clear and we're very happy.

pete imming

10 months ago

Ask for KellyM for Denver. He is a master plumber and spent time to do everything correctly. He was great and came out late Saturday.

Neil Bodo

4 years ago

I'm an out-of-state landlord. The company I normally use was booked for the day, so I decided to try Roto-Rooter because of their reviews. They get a star for response time and completing the job, but 1) they wouldn't give a price over the phone, 2) they're WAY overpriced at $419 for a sewer line cleanout that takes 45 minutes, 3) when I expressed shock and asked if he was serious about the price, all of the sudden he could do it for $60 less with the online coupon yet he still charged the full amount, and 4) I asked the tech to email a receipt and tell me what was blocking the line but he never did and I couldn't get a hold of him later in the day. Call around, you can get this service done for half as much elsewhere. Their business model is short sighted and takes advantage of an urgent situation. I have no idea why they get such a high review score. This is the type of stuff that makes consumers think these scores are rigged.

René DiBenedetti

4 years ago

What a Fabulous experience from a Horrible experience! After sewer back up in the evening, I called Roto Rooter hoping that they would be able to come soon, they said no problem, sent Adriel within 1.5 hours, he was really nice, helpful, knowledgeable and fast, clean, and friendly! I couldn’t be happier!

Richard Wheeler

4 years ago

The tech who arrived was about an hour late. I went through the problem with him and he immediately went through the process of running a snake through the outside clean outs. I have to say that even though the tech professionalism and expertise were EXCELLENT I was pretty shocked that the price was nearly 4X what other plumbers charge. Again, $374.00 to snake a line is a VERY inflated charge and my 2 stars are because of that ridiculous price and not the tech's abilities. When this line goes, I will NOT be using Roto Rooter for the repair. Sorry guys, when you charge 4x what other plumbers do you don't the big jobs from me.

Fred Zoberst

7 years ago

Showed up early on New Years day and did a difficult leaking pipe repair. Bob Griffin was very personable and did the impossible on short notice. Excellent experience. If I ever need work done it's RotoRooter and I'll be asking for Bob.

Trey McCavit

6 years ago

Despite being provided a 4-hour timeframe, I was stood up three days in a row?! The second day, I got zero calls from them saying they were going to be late, so I eventually called them to see what the deal was. The dispatcher was very apologetic and told me that he updated the system so that I would be a top customer the next day and guaranteed they would make it out to me the next day. I was given a window of 10-2 and I got a calls around 10:50 and 12:45 saying they still expected someone to be there by 2pm. I didn't hear from then again until 4pm saying they were still working on someone getting out to me. I told them to forget about it. Being given a 4-hour window for three days in a row and being stood up each time, is completely unacceptable and unprofessional.

Kate Hennessy

4 years ago

I needed some help with a kitchen sink. Adriel (5868) arrived at my place within a few hours of when I called for assistance. He was friendly and professional. I would recommend him and Roto-Rooter to my friends and family without hesitation.

Clark Witzleben

6 years ago

Roto Rooter Plumber, Joe Shirey is the man! Came by within the first hour of our service window, agreed to a flat fee for the service, and he had the issue fixed in 15 minutes. When he arrived, I was able to tell him where the issue was exactly, and because he didn't have to do any extra digging around to find the problem, he charged us less (makes sense!).The place I called last night (Total Plumbing and Heating) was going to charge $90 service fee, and $209 per hour after that. Without even knowing the extent of the job they had to do, they told me over the phone they would expect it to be a 2-3 hour job. Roto fixed in 20 minutes, and they were out the door for a reasonable price (for a Saturday I might add). I assume I saved upwards of $400 by using Roto.

Christy Hegstrom

3 years ago

If you're in bind, call roto-rooter! Cause nothing's worse than a clogged sewer line! Seriously, its the worst. They came, the fixed it, they were kind, the dispatcher checked in with me occasionally... The only reason it's 4, not 5 is just because it took a long time to get someone to us. That was because I think they had a high volume of calls and I will say, they kept us in the loop and we were willing to wait til the next day, and even then it was late but in the end, thank goodness, they fixed the problem. My other 4 star reason is it cost more than I though it would, but they took a coupon which helped. They are really nice people and they're doing the job that many people want to do, I totally recommend them and would use them again if needed!

Emi Becker

7 years ago

We called Roto Rooter on a Sunday night for a clogged drain. Mike and Jeff arrived quickly and went to work immediately clearing out the clogged drain. The clog was in the common line and had backed up into our unit. They worked tirelessly to get it resolved and saved us a lot of headache. We had thought about taking apart the P trap on our own. So glad we called Roto Rooter instead! We would have easily flooded our kitchen.Thank you, Mike and Jeff!! Your hard work saved our unit from water damage!!

Dennis Kalkwarf

4 years ago

AWFUL EXPERIENCE. We had them out to our house on 2/5 and they cleaned out one line. Charge $384. We thought we were fine. We called them back on 2/13 as we still had back ups. A guy shows up attempts to do something and then left. He called someone else to do the work as he didn’t or couldn’t do the work. They sent out another person and he couldn’t do the work so he called another person. The more experienced person showed up they worked for 2 hours. The charge was an additional $699. They said we were fine all good. In working on the pipes they spilled a lot of water on our first floor bathroom. Two days later our wood floor heaved and the water destroyed the drywall in our lower level from the water they caused on the first floor.Their supervisor shows up. Then he and I talk on phone w another perso. He now said we have a leak from old pipes they rotored. Cost an additional $1300. I asked them are they responsible for any of the damage they have done. They said they would get back with me. Never heard another world. They left me w a heaved floor, drywall repair and where they rotored they never even put the pipe back together.Week later no word. No responsibility. And I had to hire another plumber to install the pipes they left undone.I would not even give them a one. Over $1100 and we got scammed.

rachel downs

4 years ago

Roto Rooter came to our house Thanksgiving Day after we had a frozen pipe burst and evaluated the damage. Thankfully it wasn’t emergent. Colin came to fix the pipe after the holiday weekend. Of course it was more complicated than originally diagnosed; however, Colin was able to get it done. Thanks, Colin!

Jessica Moore

4 years ago

The person who came by, Glen, was very friendly and knowledgeable and provided great information. The pricing was pretty high, but it needed to be done. I'm also not familiar with plumbing prices in general. There was a second person who came by that really creeped me out. I had no idea why he even showed up.

Ivy Marks

6 years ago

My technicians were Bob and Jose and they were both amazing and kind and honest. I am really glad I called them!! I had a leak that Got pretty bad and they fixed it within an hour and did A great job.

Meghan Lazor

4 years ago

Caleb and Kevin were absolutely amazing! Extremely knowledgeable and courteous. So very sweet and friendly. They retrieved the parts and fixed everything within hours. I would recommend them in a heartbeat!!!!

Glen Allen

4 years ago

Let's start by saying if it wasn't for the gentleman Adriel number 5868 I would be a little more upset with what happened. Adriel was very pleasant and very professional. He solved my problem and left absolutely zero mess. Kudos to mr. Adriel. Perfectly awesome.Apparently the main line cleaning carries a six-month warranty. In my case my main line backed up again just a few days after the expiration of the six month warranty. I kindly asked if we could work something out and call this a warranty situation. The supervisor denied my request. I will say that I did pay a small sum that was much less than the normal fee but still... doesn't leave me with a warm and fuzzy feeling having used this company a few times over the years. I will probably shop around next time.

Loretta Lukosius

5 years ago

This company charge you more then other-local companies. We were changing the toilet and access was easy. It was not an emergency I just wanted to to the maintenance. They started the quote with an amount of $375 to clean the main line (toilet has been taken by us) After some discussion they agreed to do this for $200 saying that they have the best equipment, the best plumbers and doing the best job !! I felt like I am in Mexico. Do not agree with a starting bid. It is is just for inexperienced shoppers!! The price for the job like this is $99-$150 max with a local companies.

Jared Scharton

2 years ago

BEWARE! Price for drain clearing is ASTRONOMICAL compared to other legitimate (and similar sized) companies. $400 for clearing ONE line?!?!?!? Insane - also didn't like how their appointment team was not able to provide even a broad indication of pricing despite me asking three different times! Just giving a broad price range of $XXX to $YYY would save disgruntled consumers like me from making posts like this and also save the Roto-Rooter technicians from driving all over towns for appointments that don't end up in revenue to the company.

Paul Katz

6 years ago

Adam was so helpful in determining that our drain backup was not due to our main line (whew) but rather our washer/kitchen line. He expertly diagnosed the problem and quickly fixed it keeping the cost down... Thanks so much Adam.

Prilla O'Connell

5 years ago

David Cho was very, very helpful. He went the extra mile when it came to replacing the piece in my toilet. He had to pick up a different size so he had to come back a second day. He explained everything he was doing and helped me understand how I could assure no back-up ever again. That was worth the price of eggs for sure! 2nd experience with this roto rooter and both problems solved! Thank you!

Allan Hardy

3 years ago

Alex Paz came out for a service call and he was amazing. It was a root issue and later transitioned into an issue concerning my main and the cities. Alex was understanding, patient and articulate in his thorough explanation of the issues and the possible solutions. Even when he didnt have the answers , he called up the chain to get them and when the powers that be started talking over my head he made sure that all my concerns were addressed in a fashion that were understandable to me. I will recommend Ro-Rooter and Alex Paz from now on. Alex's excavation guy Marc was also very kind. Thank you Alex for making this stressful time as easy as possible.

Amber Hanzelka

3 years ago

Pablo (5803) and Steve were amazing! They were so friendly and most of all knowledgeable about what they do. Pablo really was a godsend to our family on this Sunday morning. I cant say enough good things about both Pablo and Steve. My family will be calling them for all of our plumbing needs in the future. AMAZING!!!!!

hayley Eveland

4 years ago

Colin was polite and was able to come and fix our bathtub drain the same day we called. He made getting this fixed as quick and painless as possible. We will call him again if we need a plumber again!!

Doug Mccorkle

a year ago

Prompt and professional! Garrett arrived when promised, did an evaluation, and completed the work in a timely manner. That's why I continue to use Roto Rooter. Thanks!

Marty Chenery

5 years ago

Had these guys out to cut some roots out of my drain. Service was quick, price was matched. Mike Shirey was incredibly pleasant and I will happily request his service in the future the next time I need some plumbing work.

Mary Allietta

2 years ago

The Team addressed my concerns quickly and honestly. They explained all of my different options and then allowed me to make an informed decision. Their work was neat and done VERY WELL. I will definitely be recommending them to others!

Tamara Juergens

4 years ago

I had rotorooter come out to fix my toilet. From the phone call to my technician Allen,everyone was great. Very professional. Allen was very efficient and did a great job explaining what he was doing and took care of the problem. Thank you

Josh Phillips

6 years ago

Great service and very prompt to assist. I've called Roto Rooter twice now, both times to deal with urgent issues. They were able to respond quickly and resolve my issues without any problems. Will definitely call again.

Natalie Junk

4 years ago

We got several different quotes from other companies Roto Rooter won! Happy they did Pablo and Natalie were very professional answered all of our questions and did our re-pipe with the most quality work! So grateful for them! Thank you Pablo and Natalie and Roto Rooter!!!!

Jennifer Marie Magarelli

6 years ago

Worst customer service ever. We have raw sewage in our basement. Root-rooter told us they'd be at our house between 10am and 2pm. We took the day off work to wait for the technician. They called a couple of times throughout the day with one lame excuse after another, but assured us each time that someone would come to our home before the day was over. At 7:45PM they finally called to let us know that they wouldn't be able to come before 11am the following day. Roto-rooter, you are NOT the only plumber in town, we have raw sewage in our basement, it's gross. We would appreciate a plumber who shoots us straight so that we could get on with our lives and work with a more reliable company. How do you run your business like this?! Future clients be ware. This critique is more valuable than you are, Roter-rooter. We hope you take this review and our better bureau complaint seriously.

Stephen Mooney

a year ago

The technician was very knowledgeable and polite. The service was completed properly. He was even a good sport with the kids too, which I appreciate.

Edgar Maldonado

2 years ago

If you are not in a hurry shop around first! This company is charging $589 (only labor) to install a pressure reducing valve. The main pipe is in a clear spot in a basement, so there is no need for any extra work or anything. I waste the $70 they charged for less than ten minutes of the technician: 5 minutes of the visual inspection and 5 minutes to write the overpriced estimate in a yellow paper sheet. They seem professional but they sure are expensive!

Lucy Allen

3 years ago

We had a clogged bath drain and Connor, Tech 0745 was very professional and efficient with his work. I would recommend him highly for any project based on the job done today!

tmike2552

a year ago

Ross explained the process and the cost up front before he started his work. He told us about what causes clogs and how to prevent them in the future. He was friendly and professional. Clog is clear, water is flowing.

Amelia Valdez

3 years ago

Parker B #6634 and Brendan Ike #6146 came out within 45 minutes of my call . They were very knowledgeable and friendly and answered all of our questions ! I was impressed on their up to date equipment and how they handled it in my home . Great job guys thank you for all your help !

Mark Hauschild

4 years ago

The technician, Mike Shirey, was excellent. He explained the process and his findings. He was able to clear the main pipe and he also worked on cleaning up the pipe coming down from the kitchen. He was very pleasant and easy to talk to.

Sue Funk

5 years ago

Living in a heavy tree populated area we almost have Roto-Rooter on speed dial. We routinely get roots in our lines which has a tendency to Back things up Chris came out today and was one of the best techs we've ever had. Informative and professional he quickly did his job and we are fixed again. Thank Roto-Rooter. We appreciate your service.

Andrea Villarreal

a year ago

Very friendly, prompt, and transparent. Quickly handled what we thought was going to be a much bigger issue and sent out other services to make sure the job was complete and everything is safe.

Erin Redick

7 years ago

This was easily the worst customer service experience I've had with any service provider. I called Roto-Rooter and requested a technician to repair our disposal. I was pleasantly surprised when they said someone was available to come the next day between 10-4pm. I got a confirmation email and was expecting someone to call 30 minutes before their arrival the next day. At 4:15pm I called to follow up on why I hadn't heard from anyone. The technician had called the wrong phone number and I was told there were no service technicians available until the next day. They claimed they didn't have a license in the Denver area after 5pm to do service. I was assured that someone would arrive FIRST THING the following morning, before 9am so I could get to work, and that they would offer me a discount for the inconvenience. DAY 2. At 9:15am I called to see why no one had arrived. The customer service rep said he didn't realize the technicians were busy with other scheduled jobs but they would send someone as soon as they were free, probably closer to 10:00am. At ELEVEN SIXTEEN the same customer service rep called me to say the technician had just left their office and was en route, 20-30 minutes away. It was noon before the technician arrived. Needless to say, I was irritated and frustrated at their disrespect for my time but hey, they offered a resolution by guaranteeing a discount. After waiting for a technician and sacrificing 2 days of work, I was told the discount only applied if I needed a full service replacement, not minor labor. So no discount applied to my service because it wasn't a complete replacement of $419. After the tech left I called the same customer service rep who promised me a deal to express my concern and share how unfair I felt that was and he said he was unable to lower the price of my labor...sorry. I assured him I would never use his company again based on their inconsistency and false promise of a discount. He said is that all?. They are not reliable and sketchy. Basically, call someone local if you want a good experience with honest people.

Greg Coln

6 years ago

Recommendation. DO NOT use Denver Roto Rooter for drain cleaning. On Friday night, our kitchen drain backed up. First thing Saturday, I called Roto Rooter in Denver, mostly for name recognition. I was headed to work, so my girlfriend would have to meet the tech. On the phone, I was told that they couldn't estimate pricing. The tech would come out at no charge and give an estimate. He did, and said the charge would be $359. Not feeling she had any recourse, she agreed. The tech was courteous, but it was a simple snake out of the drain which took 35 minutes. I feel that they took advantage of the situation, and that their prices are grossly inflated. I spoke to the Denver office manager, Jay Kolb, who I felt was very defensive, and he said that yes, I could have had some sleaze bag company do it for $99, but they wouldn't give a 6-month guarantee like Roto Rooter would. Decide for yourself, but this was unconscionable to me.

Jill Sanger

5 years ago

Paul was very professional and polite. Although the price was higher than we would have liked to pay, he completed the task at hand and offered insightful information regarding other issues outside of his scope of work. Thank you!

Jason Mavromatis

a year ago

Great Experience, Great Value. I had a pipe end rust through, causing a leak. Bryce had the leak fixed within 5 minutes!

KyLee Johnson

2 years ago

Micheal V. was so helpful & got the job done quickly. He was here when he said he was going to be here & was here less than an hour. I had been trying to unclog the drain for about 3 days & finally gave in. I should have just called him in the first place! Thank you for your help!

Myra Fraser

7 years ago

This was my first experience using Roto-Rooter Plumbing and Drain Service. I am very pleased with the service and personally would use the service again. My Service Technician, Zach Silverberg; 2703, identified himself upon arrival at my home. Zach was punctual, courteous, assessed and explained work needed, rescheduled a timely date to complete work, provided an estimate of how long the work would take, quoted pricing, and confirmed Rotor-Rooter accepted advertisement coupons. On the day of installation, Zach was patient when I had to exchange a customer supplied faucet that would not connect properly to under sink hoses. Zach’s work was extremely neat. The faucet and deck plate was properly aligned according to the holes within the sink. Most importantly, upon completion of the faucet installation, the deck plate was secure; there was no free movement around the deck plate. Hoses underneath the sink were wrapped around a pipe and not left loosely hanging. Zach cleaned up after himself and took the time to explain operation of the new faucet and the device for removal of the faucet spray nozzle insert. Better yet, I received a 6 month guarantee for work performed and was notified the ceiling leak in the lower part of my home was a result of the kitchen faucet. Thus, the estimate and time to search for the lower level ceiling leak was not needed.I applaud Roto-Rooter Plumbing and Drain Service. My initial call to the company was answered by a person and not a recording. The gentleman’s voice, who responded to my call, was very pleasant. Roto-Rooter’s availability was immediate. I did not have to pay a service fee upfront for a technician to assess my plumbing concern. Roto-Rooter provided a courtesy call prior to arrival. Likewise, Roto-Rooter followed up with an email prior to and after service. It is so pleasant to receive GOOD customer service!! Yeah, Roto-Rooter Plumbing and Drain Service :) Job well done.Thank you Zach for your professionalism and craftsman work!!!!

Anthony Brown

3 years ago

How do you speak about humanity when humanity speaks for itself? The word grateful could not live up to these two human beings. I can only hope that if you have any issues with your plumbing that you give Roto-Rooter a call. I can only imagine that the work ethic and humanity that these two men portrayed not only comes from who they are but also from working for a company that believes in the same qualities. I have the up most respect for these two men and zero hesitations for recommending their work. Thank you again for everything Jason and Tom!!

Adam G.

5 years ago

Paul was the man. Very respectful and professional. Came in and got the job done quickly and efficiently and cleaned up any mess he made. Even stayed after and walked me through preventative measures so it wouldn’t happen next time. I recommend Paul for anything needed!

Mardee Brosh

4 years ago

Roto-Rooter saved the day for us when my water heater started leaking when I was out of town and my elderly in-laws were the only people home. Celina Mendoza, our technician, came right out, found us the right unit, and got it replaced the very next morning. We will definitely hire them again.

Rod Sidener

5 years ago

Called Roto-Rooter to clean out my service line from the kitchen to the main line. Sure I could have done it myself, but not as easily and as quickly as the pros. Caleb did a great job getting my water flowing like a river instead of a trickle.

William Widener

2 years ago

James Julien, #2353, and Jake (last name not known) demonstrated professionalism, competence, commitment, and perseverance to solve our difficult old condominium sewer blockage problem. Jake was particularly service-oriented during an emergency which required multiple service provider coordination during this emergency when evacuation pumping tools were not available from Roto-Rooter. Escalation to James was key and he was awesome to free a blockage which otherwise was going to need excavation to repair for $11,000 to start.Awesome outcome after a long, long day. Thank you!

Russ Johnson

a year ago

They answered quickly, showed up just under half-way through the service call window, explained all options & costs clearly, and were in and out cleanly and quickly.Not the cheapest but that’s ok, the were here when we needed it, with a great tech, who did a great job!

Allison Nowicki

6 years ago

I made an appointment on Sunday and was given a 4 hour window. I was called twice to tell me that they were busy and didn't have any idea when someone could arrive. It was an hour past the 4 hour window arrive time and the guy on the phone seemed miffed that I was asking when someone would arrive. Since he did not know, I chose to reschedule for the next day and was given another 4 hour window time slot. No one showed up the next day either but I was called and told I would be next. At 430pm (a half hour past the window) I was told someone could come but it would be awhile because of traffic. Since I had to work that evening and I had already waited 2 days for someone to show up, I cancelled. That night I had a sewage flood in my basement. Don't bother with roto rooter. Call Garvins. They're much more dependable.

Keith Clark

a year ago

The technician was knowledgeable and very helpful and friendly. I felt that the service was a bit pricy, but I would recommend this company based on the responsiveness and the technician that came out.

Marasri Halter

a year ago

Jason came to look at my restaurant and explained me everything. How it is!! How it works!!!ProfessionalQualityRecommendI will use this company all the time now then

David Belden

5 years ago

Beware of this rip off despite the great reviews online. I called at 8:15am because a floor drain had backed up overnight and the reviews on Roto Rooter were so good online. I was quoted within 2 hours. The only person I heard from in this window was a saleswoman trying to upsell cleanup of my water backup before a plumber was even there to look at the issue. After 3.5 hours I finally heard back from the plumber and was quoted almost $400 to snake out the line (not even a mainline). I called a local business and had the job completed in an hour for $125. I should have known any company who can not give you a general idea of pricing for cleaning out a line over the phone is going to try to burn you when they are standing there in your home.

Erin Hodgess

2 years ago

Mike fixed both the toilet and the shower drain in no time! They work great! I really appreciate the online scheduling and the ease of making appointments. Thanks so much!

Dwayne

6 years ago

Estimates and options were explained well and in detail to redo the pipes and replace the disposal in my kitchen sink. Work was done very quickly and the plumbing under my kitchen sink looks and works a whole lot better than the mold filled ones I did have.

Priscilla Rodriguez

4 years ago

Tech Celina was professional, did a great job, respected my home, & had overall great customer service! Rep Natasha who took my call kept in constant communication with me throughout the entire process! This is how YOU DO BUSINESS!- The restoration CO assoc was OVERPRICED but otherwise Rotorooter took great care of me

Hillary Wernlund

6 years ago

Brad was very helpful and worked quickly and efficiently. He explained what needed to be done and gave me some different options, as well as his professional opinion. He was very personable and great to work with in an emergency/unexpected situation.

Nathaniel Zajac

5 years ago

Brandon Fagerstadt #5821 was professional and easy to get along with. He cleaned out my main line nicely and informed me that video inspection was included in the price, and that their camera had a beacon as well to locate the septic tank... Next Daniel Wyatt #356 did video inspection of the main line 3 days later. He also was easy to work with. My house was confusing and troublesome to locate the tank, but it worked. Just located the tank and the first lid. Could not have done it without Daniel and Rotorooter.

drew bixby

6 years ago

EDIT: Amending to reflect Roto Rooter's response to this negative review, which was swift and satisfactory. I wish it didn't have to function this way, as negative reviews in exchange for good customer service is not ideal or efficient. In brief, I received a phone call at 8am the morning following the below negative review. They asked for a second chance and sent a tech by 10am. The cost to remove a corroded sink strainer and replace it with a new one was $250 (!) + $45 for an $8 part at Home Depot. 1 hour of work. If you get your tech/plumber in your first quoted 4-hour window and understand that plumbing/drain rates are higher for that level of convenience, Roto-Rooter is a fine route for the convenience and free estimate.--------PREVIOUS REVIEW----------First and last time ever calling Roto Rooter. The TL;DR is they left me waiting all day long and couldn't have cared less/gave me no indication that rescheduling would yield a different result. The full story: Had an 8am-12pm window for service. Received a call from Andre at 11:45am: We didn't forget about you but are backed up. Okay. Estimate of arrival? No. Okay. I called at 3pm. Transferred to dispatch. Transferred to Andre: We are so incredibly backed up. Okay. Coming at al today? I hope so. At 5pm, having wasted an entire work day sitting at home and waiting, 5 hours after my window ended, I called again. Transferred to dispatch, transferred to someone new. My request was simple: I can't sit around all night after sitting around all day. I don't have all day to sit around tomorrow. Put me first on the list tomorrow, 8am, so I can have my plumbing problem solved and go to my job. Can't do that. Why? Because people first tomorrow are the people who've had to be rescheduled from previous days. Then cancel me: I'll give my money to a company that actually shows up and wants it. A company capable of staffing/scheduling, having contingency plans for when jobs take longer than expected, making accommodations to upset customers who've had their time wasted, communicating effectively. Too many plumbers in the sea, as they say. Call Roto-Rooter and sit around all day waiting at your own risk.

Troy Miller

4 years ago

Worst experience ever. They said they would be out in 48 hours. They never showed up. I called every day. One day the plumber had an “accident”. Another time they called and said the plumber would be at our home in 30 min, but he never showed. Unbelievably, after two weeks and more than a dozen phone calls, I get an email saying that they cancelled the appointment. Complete lack of professionalism and/or courtesy.

Loren Sylvan

3 years ago

If I could give this company zero stars, I would. They have the worst customer service and organization that I can imagine. I had an appointment for someone to meet me between 4:30-5:00 on Friday at my house to inspect my bathtub drain. They told me that they'd give me a 30 minute heads up call. I called and customer service could not connect me with dispatch. They told me that there was no way to know when they were coming. Then, at 8:30 that night, they called to say somebody may be coming later. I told them that it was late and we have young children, but they insisted that someone may come. Of course, nobody did. Then, tonight, they have been calling incessantly to ask if they can send someone some time tonight. On a Saturday night. They are terrible, waste your time, and don't know how to conduct their business.

Joe King

6 years ago

Dave did an excellent job opening the drains at our church.. He was very thorough and determined to get the clogs removed even though it was late in the evening. We've used Rotorooter before and will certainly continue. Both experiences were 5 star rated.

Brenda Kopecky

8 months ago

Ross was super professional and solved a drainage issue in our laundry room floor drain my mother had suffered through for decades in a matter of minutes.

David Farrar (DJ)

9 years ago

Excellent service, we had a clogged drain, not a P Trap for the kitchen sink, I called @ 1PM and they were there @ 3PM, the drain was snaked out and done by 3:40 PM. Mike Kapraszewski was our technician and he did an excellent job and knew exactly what he was doing. I definately recommend Roto Rooter with the quick response and service that was received

carl fenter

6 years ago

Daniel was great, he not only opened our clogged drain, but took time to explain what we needed to do to prevent mold from the back-up and sanitize all the floors in our house (we have a special needs child who can't walk, is on the floors a lot). He obviously took a lot of pride in his work and is likes working for Roto-Rooter!

Becky Held

9 years ago

We called Roto-Rooter to have someone replace our leaky water heater. Within a few hours of calling, Bob was at our house in Longmont (on a Sunday during the Broncos game.) He wasn't able to get it replaced the same day because the distributors are closed on Sundays, but he came back over first thing the next morning and replaced the water heater. Bob did a great job and was very friendly and helpful. We are happy to have hot water without any leaks, thanks!

Camille Boyd

4 years ago

This company saved us on a Saturday night during a plumbing emergency and we can’t be more appreciative! Called 10 other companies and nobody could come out. They came within 2 hours of our call and fixed our problem in an hour. So thankful! We will be using this company many times in the future.

Ashley Hignight

3 years ago

Josiah (5352) and Kelly (3333) are incredible! They were both so determined to help us with a disastrous toilet clog. They stayed so late trying to fix a problem that unfortunately is more serious than a night’s job. Once realized the severity, they explained everything clearly and helped us set up the next step. Highly highly recommend Josiah & Kelly. Kind, professional, and determined to help!!

Patricia Hanlen

3 years ago

The two gentlemen who came to my home were both very professional, helpful and did an awesome job! Two of the nicest young men that I have met in some time! They were very thorough, conscientious, and represented Roto Rooter for a 5-star rating! You can be very proud to have both of these men on your team!!!! Patricia Hanlen

Rachel Cruz

5 years ago

I had water come up through a floor drain so I called Roto-rooter to come out and snake the line. He charge $450 for a standard sewer cleaning AND another $400 for a broken toilet setting, plus $80 in parts. Which means snaking my drain and resetting the toilet was now going to cost me just under $1000. Then my basement flooded after he left and they won't return my calls to fix it or issue a refund. So I had to call someone else to reset the toilet (they said there was nothing wrong with the toilet setting) and re-snake my drains. He figured out that the secondary floor drain was the problem and he figured it out in 40 minutes. They charged a fraction of what roto-rooter charged and they actually fixed the problem. Roto-rooter also won't return my calls for a refund since my basement flooded after their plumber left. They are crooks. Do no use them!

Brian H

7 years ago

I had a minor flood in my basement and called Roto-Rooter. They had someone at my house in one hour. It was very fast service and the technician was able to identify the source of the problem within an hour. The problem was roots clogging the sewer line leaving the house. The technician removed the clog and recommended services required to completely solve the issue, which is scheduled for Monday (despite their availability to schedule it the following day). Roto-Rooter also offers cleanup/water damage repair work 24/7. This was a good experience with prompt service at a fair price ($515 OTD for after hours work with large equipment). I would definitely call Roto-Rooter again.

Jennifer Wakeen

2 years ago

Michael Vossberg worked all day to clear the sewer line in our very old house downtown. He was polite, professional, and stayed until all clogs were opened and functioning properly. This was a BIG job on such an old sewer pipe but he persisted until all was clear and working. Thank you Mr. Vossberg!

Robert Natelson

10 months ago

The technician was delayed and the service was very expensive---over $440 for about 20 minutes of work. But the quality was good and we were desperate.

Ann S

8 years ago

This is the second time we've used the Arvada Roto-Rooter service. Both times, the fellows who came out were wonderful! Friendly, experienced, quick and tidy! And the woman who took our order yesterday was really helpful and understanding! Thanks for ongoing great service!

Katie MacTaggart

a year ago

The guys that came to the house were professional and very knowledgeable. We also called in the morning and they were there in the afternoon fixing our clog. Thanks so much!

Christian Castillo

8 years ago

On-time and very professional. They went above and beyond to make sure both our plumbing job and water restoration job were complete. Nice to have both all in one package so you don't have to call two companies.I would highly recommend.

Jody Winters

5 years ago

Caleb was very efficient and professional He was very patient and answered my many questions. The service was very good and reasonable. I have used Rotor Rooter in the past and will in the future if the need arises.

joanne kiesanowski

3 years ago

The Roto-Rooter guys showed up at my place and were very friendly and honest, I appreciated their quick but thorough work to help clean up our main line. Thanks Craig and Cody for your help and knowledge!

Martha Priser

4 years ago

Called roto-Rooter for a clog pipe, they sent some one out that very AM. Our plumber was Celina and she rocks! Knows her stuff, was fast, efficient and very helpful, explaining exactly what she was doing. Highly recommend her

Charles Guttilla

2 years ago

Chris Vogt was great. Very professional and promptly arrived when service was called in. Reason for 4 stars and not 5 is because I feel like the service was vastly overpriced. But they are good for emergencies.

Chandra Chapman

4 years ago

I had a simple slow tub drain. My tech walked in, looked at the tub and said $479. I told him no way would I pay that much, and he could just go. Then out of the kindness of his heart he said he would do it for $200. Still overpriced but at least it would be done. The whole thing took 15 minutes to complete. Shameful business practice.

Bill Santiago

2 years ago

The technician who responded was named Tanner. We had a clogged line & his first effort thru the bath tub was not successful. The 2nd attempt was thru a tap on the drain line from the kitchen sink. We were the last call for service & Tanner looked tired but had a great attitude!! As a customer I appreciated that. The 2nd attempt was successful ! Your company has a good employee!!

Raymond Flores

3 months ago

Quick response and very professional. Straightforward on pricing.

Roto-Rooter Plumbing & Water Cleanup