Description
We offer a complete line of plumbing, sewer & drain services, including: $95 rooter service, leak repairs, every type of plumbing repair, $95 sewer & drain cleaning. We are experts at repairing, replacing and maintaining all of the plumbing fixtures and piping in your home or business. We pride ourselves on being your “Affordable 24/7 Local Plumbers”. We respond to your plumbing needs very quickly. It is very likely that we have a plumber in your neighborhood right now. Whether it be an emergency or a regular scheduled call, we will be there for you… Rooter Town – 24/7 plumbers you can depend on! When you need a Denver Plumber look no further.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Any Plumbing Service, Clog Removal, Commercial Plumbing, Drain Lines, Drain Pipe Repair, Emergency Service, Emergency services, Faucets, Showers, Toilets, Fixture Service, Floor Drains, Garbage Disposals, Gas Lines, Leak Repairs, Leaky Faucet Repair, Leaky Faucets, Other Plumbing, Plumbing & Drain Services, Plumbing Fixtures, Plumbing Issues, Plumbing Needs, Plumbing Sewer, Plumbing Video, Repair Or Replacement, Residential Or Commercial, Rooter Service, Rooter service, Routine Maintenance, Sewer & Drain Cleaning, Sewer Line Cleaning And Repair, Sump Pumps, Underground Service, Video Inspection, Video Inspection Service, Washer Lines, Water Damage, Water Heaters, Water Meters, Your Plumbing,
Reviews
Jason & Ricardo helped get us out of a bind. They were very attentive to detail and professional. Thanks for your help!
Chelsey Ingram
a year ago
Extremely easy experience and this is our 2nd time using this company. Dave came out and was really nice and got the job done right away. He cleaned up really well and explained what was wrong/ told us what to do to prevent any more issues in the future! Very appreciated!
Good people, highly recommended
I had a sewer back up in the basement of my 1920's bungalow. This company came out same day, sent three guys, spent about three hours scoping, snaking and digging in backyard only to discover a GOLF BALL was stuck in the floor drain in the basement. (thanks to my 2 yr old).The bill? $20 (for the floor drain cap). My wife and Sam got the golf ball out with a shop vac. No trip charge, no hourly charge. Really?! Only $20? Nolan said 'we don't charge to find the problem, we only charge for the solution. Save this number!
Pete & Sue Moison M
3 years ago
We scheduled an estimate and we were provided a 2 hour window. An hour before the start date of the window the company called to let us know their employee finished a job early and would be at the property 30 minutes early. I rushed down to meet him and he was not there. Waited 15 minutes then called to find out where he was. Was told he would be at the home at 10. He didn't show up until 10:15. No apology. He then proceeded to give me the most outrageous estimate. An estimate that was about 3 and half times greater than the other estimate I had. When I rejected his estimate he told me he did not want to do business with us anyway. A very rude and bad experience. We would not recommend this company to anyone.
Kristel Davison
3 years ago
Dave was GREAT! Very helpful and VERY knowledgeable in the field!! Absolutely using Rooter Town for all future services needed! Thank you!!!!
Denise Davidson
8 years ago
I called rooter town because I had a clogged bathroom sink. they were very prompt to send Jon out and even called when he was on his way! Jon was very fast, clean, and supplied lots of helpful information. I highly recommend this company.
Elizabeth Bowden
4 years ago
I would recommend this company a million times over! Fast friendly and efficient. These guys are very knowledgeable, didn’t overcharge and made our whole situation a lot better than it could have been. Thank you to Kory for such great customer service!
I had a clogged main drain and they were super convenient and very prompt. Thank you so much! I’ll be calling for the next emergency
Vincent Speer
6 years ago
I had 3 separate problems in a short period of time and I'm glad I called this company. All 3 times they were on time. The 3rd visit they sent the same person out that was here on 2nd visit because he was familiar with my setup. Courteous and professional
Good service from Rooter town plumbing company.
Mattthew Greene
8 years ago
Bruce was professional, fixed my drain issue immediately and was in and out in 45 minutes. Overall a great experience, will gladly use them again. Thanks very much.
Edison Lighting Company
3 years ago
They do not warranty services and sewer scopes do not come with a recording to reference. We've given them over $345 and they keep saying that our line is backing up for different reasons every time and that it's something that someone from our company is doing. The scope said the line was clear, but it has backed up again. Save yourself from going down the rabbit hole and do not expect them to stand behind their work.
Sharon Thomson
3 years ago
Beware -- their $95 drain cleaning special appears to be a loss leader. After the technician arrived and added on all the extras, the total came to $245 -- $100 more than I've ever paid for the EXACT same service, exact same drain. Not only that, the appointment was scheduled for between 10 am and 12 pm the next day and their scheduling service started calling at 7:30 am that morning to see if I still wanted the service, waking up the whole household. After the technician gave me the adjusted price, I declined their special and called my old honest service and paid $145.
George Markline
8 years ago
Rooter Town seems great in the beginning. Had a main sewer line back up into unfinished basement. They showed at the beginning of the 2 hour window (less than 2 hours after my call to them). Tech cleared out line from yard clean out (about 15 feet from house) to street but not the section from cleanout to house and seemed to work. Within 5 hours, it backed up again. Called back and was told no one available now. This was 5:05pm. They could have someone out the next morning and would charge me for a second cleanout. NOT EVEN HONORING their 24 hour guarantee (which seems short). Second tech came out and wanted to do exact same as first tech. I insisted he cleanout from basement to street completely, which he did reluctantly and now I have no backup issues. Supervisor only argued with me and tried to defend why they only did half the line and did not seem interested in customer satisfaction They wanted to push for a camera fee without clearing the entire line. I felt I knew more than they did. Safe yourself the hassle and do not let the attractive rate fool you. They will find a way to get extra $$ out of you. They may seem ok for smaller indoor jobs.
Travis is thorough in his work professional as well as knowledgeable. You are blessed to have this young man who is dedicated to good service.
Thank you Travis
My husband decided to try a new company. I was very pleased with the customer service. Dave was professional and polite.
Great company. Called by mistake and so glad I did. They sent a tech out within an hour. Faster than the other company I intended to call again. He diagnosed my drain issues and got to work. Cleaned up everything and both drains run smoothly. Even offered to assist putting in a new drain trap if I decided to buy one.
Linda Nickels
3 years ago
Excellent experience with ERIC today. Called this morning and he was able to fit us in within a couple of hours. He spent time investigating my plumbing issues and determined that we did not need services at this time. I was so impressed by his honest assessment of the situation and will call Rooter Town again in the future. Thank you Eric!
It's never a good situation when you say that you Loved the service given to you by a plumber, but I couldn't be more thankful. My fiance and I came back from a vacation to very big mess left by our house sitter. I called Rooter Town and they sensed the urgency of the situation and got Bruce over here right away. He fixed the problem, educated me on what had happened and even helped clean up the mess. It was great service all around.
Highly recommend Dave, who was courteous and professional! We hit a few snags with trying to get to the access line, but he was quick to find a workable solution.
This is my second time I've called Rooter Town. The employee that came out to fix my plumbing was very professional, knowledgeable and polite. I will never call another plumber. Very satisfied. The first person that answered my call was also very professional and polite. I was called back within an hour and they asked if I would be available and would I like the service person to arrive early. Exceptional service.
I called them for my grandpa who needed a valve replaced under the sink.....
WOW ARE THEY HIGH PRICED. CHARGED HIM ALMOST $200 PER HOUR! the bill was 745 for just under 4 hours of work, over an hour of which was spent driving to home depot. way to much money. Never again!
Rooter Town replaced the sewer line at my house in Adams County a year ago. Within a year I had another blockage, but it turned out to be unrelated to the repairs they had done before. They were able to come out quickly, early within the window that Rachel had quoted on the phone, and Jon diagnosed the problem in less than ten minutes! Half an hour later, I was back to my day!
Kathryn Farrow
5 years ago
Billy was awesome. Figured out the issue immediately and got it fixed. He was professional, knowledgable and polite. Highly recommend..!!!
Matthew Hucalo
2 years ago
Fast, responsive and easy to work with! Very professional. Will use again!
From initial phone call to service provided everyone was professional, knowledged, reasonable rate and very friendly. I will use this company again and I highly recommend them. Thank you Jake, Jessie and Tanner you are Awesome!
Tiffany Emmons
6 years ago
We had a drain start backing up at 8pm with a vacation starting the next day. They rearranged their schedule and made it out to the house by 10pm to fix the problem when everyone else we called wouldn't be able to until the next morning. The tech was thorough and worked quickly. We will definitely be using them for any future needs!
Patti Schleiger
3 years ago
I have never met a plumber as nice and clean after he’s all done as Eric was. I cannot recommend him enough for how professional and diligent he was in not giving up on a very difficult job! Thank you Eric!
Bad communication just showed up without giving a heads-up also excavator operator hit our cabl/internet wires and we have to get them repaired and pay for the repairs I would not recommend these guys
I am giving these guy 0 stars (makes me give them 1 to post) because they totally scammed me. They do a great job of getting to your house quickly to roto root and clean drains but if you need any main line work do not use them. They charge 2x more than anyone else and there is high pressure sales to get the work done right away so you can't consult with anyone else. Be very wary.
Perfect experience every time. Always on-time -- they even call to let you know if they they can arrive earlier. They are our go-to!
I recently had your technician J.R. out to my house to clear a kitchen sink drain. He promptly had it cleared, but based on what he was seeing when he was clearing the drain, there was a lot of grease in the line. He recommended that I consider a Jet Wash and he quoted me a price. It sounded like this was something I needed to have done. I told him that at this point of the month, I wasn’t going to do it. I’ve used your business previously and he noticed the magnets on the refrigerator. He contacted his supervisor and as a returning customer, a discounted price was agreed upon.He clearly stated how long this would take. As he was doing the jet washing, he was very conscientious and thorough to confirm there was no leak in the pipe going into the basement from the kitchen or any backup from the drain next to the washing machine. He repeated the process a number of times and I could see clearly after each pass the difference in the water that was coming out at the end of the pass.When he was finished with the process, he flushed the drain and made one more check downstairs to confirm all was well. Afterward he completed the cleanup of the area and it was spotless. At the end he answered some recommendation questions I had.I will continue to use your business for any drain clearing issues and if asked, will recommend you. Your employee J.R. is a benefit for your business.
Gideon Benjamin
7 years ago
Ok. So I had called Rooter Town in the past and they were great......And so I called them again. They were very prompt and did do a great job. the Owner/Manager (Richard) genuinely has a concern for customer service and proved that by a phone call to me. I would again use Rooter Town as I know that they do care about customer satisfaction..... which is Somewhat of a lost art in todays business.
Brigitte Brodski
a year ago
They were supposed to come at 2pm. Called about 1:30 and said they were running late. Didn't say how late, just late. At 6pm called them again and they said they are so behind they just won't be able to come! Why didn't they say they were THAT behind in the first place, and why didn't they call to say they won't be able to come?!?!
Sheila Gracey
5 years ago
Our service was here in Boulder. Billy was punctual, professional and fixed the problem (clogged kitchen drain) fast, no extra hidden charges and left the kitchen sink cleaner than when he arrived. I highly recommend this company!
Connie Stevens
a year ago
Dave was wonderful and explained everything to me that he was doing. He also cleaned up after. I highly recommend this man and this company.
Rosemary Jackson
3 weeks ago
Jace responded to our Friday night plumbing emergency and solved our issues with an over flowing sink. He was friendly, efficient and knowledgeable.
JC came out here and cleared out my sewer pipe and Jared came to inspect it. We found that the pipe needed to be dug up and repaired underground. The crew came out quick and cleaned up after themselves really well. I am pleased with Rooter Town and would definitely recommend these guys
Muhammad Yusuf
6 years ago
These people are thieves. One person from the company came to fix my kitchen sink clogged and could not able to fix, initially he asked to pay $95 but then he said he talked with his supervisor and pay extra $270 that will be covered the cost of his supervisor additional cost. His supervisor came and asked me to pay additional $395. Just to fix the Kitchen clog cost me $800.
Scott Carothers
5 years ago
Great work, on time, and friendly technician. Billy did our work and he did great! Billy was friendly and smart!
Jared Waterman
9 months ago
Mixed feelings…Feel taken advantage of by their high pressure sales techniques and unclear project billing structure.I appreciated the early services and professionalism for rooter cable drain clearing at the affordable $95 price. This found removed tree roots causing main sewer line backup. They offered 1/2 off normal price ($300) for a drain scope to inspect sewer pipe for damage or “Off-set”pipe felt during the rooter cable procedure. (They got into my house for more information).Justin showed up a few hours later for the camera inspection and found/showed me the section where my home sewer pipes joins the green pipes outside the foundation prior to connecting to city system. There was a joint failure/crack where tree roots grew in. I didn’t have a problem with service or fees up to this point.Then Justin began using a locator on camera to mark up my lawn for excavation as if he was planning on winning the bid. Proceeded to tell me about a “special liner technology” they can blow into the sewer pipe from outside and seal the fractured joint as a direct dig to joint was not possible because it was under my front porch. Then was able to “turn it on” with the sales pitch that “sewer work is the most expensive thing a homeowner can pay for”. Followed up with a $16,000 verbal quote. My Eyes wide as saucers, he proceeds with pitch stating that “because of holiday (Halloween isn’t a true holiday) they can take $3-4k off that price and do it for $12k with a next day start. Did some online research noting average cost of any sewer repair is $4-6k and my quote was double this and double what other RT customers posted in reviews.The good news….they were true their word and started next morning after pulling emergency locating services and county permits (I never saw permit). They also contracted with a partner excavation crew and completed job quickly in 2 days as stated. That work crew was excellent and communicated well. They definitely do this work often, with precision, and know what they’re doing.I wasn’t shown any pipe camera footage of the completed work or that the actual joint was corrected with the liner inserted. I did hear the “pop” when blown in however. Wasn’t provided a copy of county inspection for my home record either.What I’d do different?1). Don’t fall for their high pressure sales techniques others mentioned and “holiday discount” off original price as if they are doing you a favor2) Pause, take a breath and step back. Nobody is dying and a cracked sewer line joint is not an emergency you need fixed next day (my opinion)3). Take some time and Always get 3-4 quotes so you know the range of costs and various repair processes available for your specific issue (my fault I didn’t listen to myself (past advice) or my wife on this and fell for the high pressure sales tactics being schooled by a 20-year old.4). Arm yourself with knowledge and basic research in cost for sewer line repairs. National average is nowhere close to $12k and I didn’t have an entire system replaced.Bottom Line: Yes, I needed a non emergency sewer repair I probably could have completed for 50-65% less than what RT charged me because market competition creates opportunities. I failed to take advantage of this. Happy with the crew and overall repairs though I’ve not seen video/picture or inspection evidence for peace of mind, nor was it offered. I question the value for service I got based on others recently posting 1-star reviews noting lower quotes for the same service.How were other reviewers posting their quotes at $6500 (reduced to $4500) and $8000 for the same service (a deep trench and a blown in 10-20 foot poly material liner)? Read the 1-star review by Brent Palmer who says it best. Be comfortable with saying “no” and asking them to leave.
Sabrina Gaidos
5 years ago
They did amazing. Everything was done quickly and they had great customer service skills! I would highly recommend them.
They had to replace a pipe in my basement. When it came time to fill it back in, they mixed their concrete on my driveway leaving spills. This has now hardened and blocks thenrunoff channels of the driveway. They also washed out the concrete equipment in a flower bed.For the outrageous amount they charged me you'd think they could clean up better.
Melissa Parker
3 years ago
Same day service, arrived exactly when scheduled, personable, knowledgeable, courteous and good COVID-19 protocol. Very pleased with this service!
My experience was wonderful . The young man , Justin , was very polite, professional , and efficient . I recommend this service to anyone needing sewer or plumbing services .
BE AWARE THAT THERE IS A PROBLEM WITH BILLING! The gentleman that came to take care of our plumbing problem was professional. He was efficient and took time to inform me of the cause and status of the problem. I do have a problem with the way the company does business. I have never been charged for the resetting of a toilet. I was told that it was in case of the toilet breaking. I have never heard of a carpenter asking for a new set of materials if he didn't measure right and cut wrong, a drywall installer asking for more drywall if he dropped a sheet at a job. This is the cost of doing business. I was informed that if they had to come back I would once again pay for resetting the same toilet. THE CHARGE ON THIS WAS $125.00. Be aware that this is a hidden fee that makes me feel that the company has little trust in their employees to do their job or that they just want to make more money.
JR and Rooter town took good care of us. Our hot water heater went out. We called and JR came same day and gave us the run down. We agreed to the quote and the work that needed to be done. JR went above and beyond. He replaced and updated some lines and connectors that were not in our quote. But, because we are return customers he did not charge us and just took care of us. Thank you JR and Rooter Town.
Anjanette deSimone
2 years ago
Rooter Town sent a tech out to us after a bad experience with another company. Jared was polite, professional and took care of the problem quickly, to our relief. We would highly recommend Rooter Town for your plumbing needs.
Awesome customer service and serviceman. Work done quickly and effectively and didn't cost an arm and a leg. Definitely will use this company in the future and recommend to family and friends who need their services.
My kitchen sink clogged and I called different companies for estimates and Rooter Town gave the most decent price.They scheduled my appointment for the same Saturday, so Josh P. came and cabled 3 times without success, then they scheduled me for the next day (Sunday) for the next step hydro jetting with Nolan. They call in advance to let you know the technician is on your way.Nolan went to my roof and did the jetting from there, it took him 90 mins to unclogged it and 2 hrs & 15 mins to complete the whole job but it was worth it, they were both very friendly and professionals. Nolan gave me some recommendations to treat the drains every month, sold me the treatment Drain Assist and they gave me a good warranty for the job. I hope I don't need it.I definitely recommend Rooter Town they are very nice, professional, good prices and awesome ( The 3 receptionists, Dispatcher and Technicians!Thank you for resolve my kitchen plumbling problem!
Lauren Prust
6 months ago
I was quoted $95 on the phone (checked with two different people on this) and then charged $190 once they were here. The guy who showed up was unfriendly/unapproachable. Additionally, he made a mess in both our bathrooms and didn't clean up afterwards. And lastly he scratched up our toilets so much that we have no choice but to replace them. I will not use them again!!
Jason was very professional and was quick to clear my drain.
Dave was very fast and professional. I will definitely call again. Thanks Dave. Michael Hug.
Don't use these people. I had to use them in a pinch because the company I usually use couldn't come out till the next day. They ran the rooter and everything drained fine but then I was told there was a blockage and needed to run a camera through the line. Then came the good old let me call my supervisor line! If you hear that run as fast as you can. I've gone through this with another company and it's all B.S. If my line had a blockage why would it be draining? STAY AWAY LIKE THE OTHER REVIEWS ARE STARTING. It's a big scam as I was told from the company that usually does this for me.
Denise Koutsis
11 months ago
This is an awful company. Not only did they overcharge for my sewer line replacement but they broke and never fixed my toilet in the process. Their communication was terrible! It was like no one in that entire company talked to one another. All they cared about was getting paid; not whether or not they finished the job or I was satisfied. There are lots of other plumbing companies out there ... Word to the wise - DO NOT go with this one!Hey Rooter Town... I have since known 4 people who have needed to repair their sewer lines and they all called me to ask who I worked with. I emphatically told them not to call you and none did. They are all pleased with their experience and I can feel good that I prevented them from facing the problems I had with your company. Word of mouth is powerful... you should do a better job with your service and how you work with your customers.
I was so happy and delighted as Dave came to the house to rooter out the tree roots. He realized that my bathroom sink was clogged and he also cleared it out. He was professional, kind, and went the extra mile. The company is lucky to have such an employee. I will use your company again and I will askfor Dave. He did a great job.
Jason was awesome. Diagnosed the problem with my drain quickly and had it fixed in no time. Honest, fair and on time. I would recommend rooter town to anyone.
The best plumbing company ever!! I will give 10 stars if I can! They have a great customer service, really friendly staff, on-time (which is really rare in this business), reliable price and the most important thing is they are professional and they know what they are doing. Will recommend this company to everybody!!
Dave came out and fixed my floor drain very quickly. I was worried that i would need to dig up my yard but it was just a simple fix. Thank you for being honest with me
diane elliston
4 years ago
Isaiah and his team were fantastic. Professional, quick and thorough. I highly recommend them for your plumbing issues
Brett Shrewsbury
4 years ago
Proceed with caution with this company. Myself and many neighbors found that they have the exact same sales pitch. They get you with a cheaper roto of your piping, then tell you that there seems to be other issues with the piping, try to upsell you on a camera scope of the piping and then try to sell you on an expensive fix to the pipes. After they did the cleaning of our pipes I had a 3rd party sewer scope come in and they found that our pipes were just fine, but the cleaning that Rooter Town did was not good (many roots left in the pipes). They have this reputation around town.
The plumbing at my business backed up during business hours. Rooter Town came out and told me that they needed to dig a giant hole in my parking lot to access the problem and that it would cost $5200. I agreed. They spent the day digging about a 6foot x 3foot hole in the parking lot and then told me that they still hadn't gotten to the problem, and that they would need to dig up another 15-20 feet of the parking lot. They said that would cost another $11,000. At this point I got nervous and decided that I needed a second opinion. As soon as I told them I needed a second opinion, the price dropped $3,000. The guy made me feel bad because the guys were on the way over.I called Don with PHI plumbing (awesome, by the way). He unclogged the line in about 15 minutes and the camera showed nothing wrong with the plumbing.This left me wondering if I really needed the first $5200 hold in the first place. Thank goodness I called for a second opinion before allowing them to continue with the next $11,000 hole! Do not trust these guys.
Kristie Chapel
7 years ago
I highly recommend Rooter Town! The day before calling Rooter Town we had another Plumber come out to our house for a clogged sink. They were unable to unclog it and recommended we have a scope put down our drain to see what was causing the clog which would have cost us a ton of unnecessary expense. Luckily we decided to get a second opinion from Rooter Town who sent us an outstanding tech named Camden. Camden was able to unclog the sink and make the repairs under the sink that were required. He was very professional and timely. We will definitely be using Rooter Town in the future if needed.
Scott Riesche
3 years ago
Dave showed up ran service 4 times and got it done. Nice guy.Great service
Eric Casebolt
2 years ago
I would highly recommend Rooter Town and will not use anyone else. They were able to get me scheduled quickly for a sewer cleaning and power wash for a drain line, then even though there was a quote mistake they still did some copper pipe replacement for a saddle valve and shark bite fitting and did an amazing job. Austin A. was professional and courteous, and his work looks awesome.
Graham Hegeman
4 years ago
Our clay, 1960's sewer main gave up the fight against tree roots and Rooter Town started work the same day as diagnoses. Everything remedied within 24 hours. Very fast, responsive, and professional. Fair pricing and took great care of us as return customers. Thanks!!
Everyone from the technicians to the crew digging my yard were phenomenal. They were punctual and efficient.
antonia ortega
5 years ago
Rooter town came out and they were able to diagnose my problem without any hesitation. They were quick and did not charge me for any additional work. I would absolutely recommend them to anyone who has a plumbing or draining issue!
We had a serious problem with our drainage system in our basement. Justin came out and showed us that our pipes were leaking under the concrete floor. The crews were quick and they got it done. I'm glad it's over, and thatfheytook care of it
Dave was excellent, efficient, and friendly! They are very fairly priced too! Would highly recommend! Solved the clog in our drain and figured out where it was located about and how to prevent it in the future.
Jeffrey Legins
3 years ago
David was on time. Did a great job reviewing the work needed to be done, and confirmed the price quoted. He was very professional and efficient. He showed up with a mask and gloves on and put shoe covers on as he entered my home. I would highly recommend Rooter Town Plumbing and if you lucky enough to get David, I have no doubt you will have a great experience like I did.
Clark was awsome. Very professional and honest. Did a great job. Would definitely recommend him.
Jeremy Morrey
3 years ago
Quick and easy drain clog removal, total price $95. Very fair. Came on a Sunday morning after calling Saturday afternoon. Dave did a nice job.
When we ran our disposal it backed up into the basement floor drain. We called and within an hour we had Brady out here. He was SUPERB! Rooter Town was offering a $95 clean out and saw there was grease and food that could be an issue in the next coming months or year and offered to do a hydro jet cleaning. We were very comfortable with the upgrade in services because Brady explained things so well and went into detail. Brady is our new guy and so is Rooter Town. I recommend them to anyone and everyone and LOVE that they are a family owned business.
Dave came out and helped us to find and diagnose some issues with a newly purchased older home. He was courteous and informative. He was able to give us a rundown of what it would take and quotes for each of the items. Highly recommend, I will definitely use this company again.
Writing this on Google because Yelp has a more accurate 2.0 rating for this company.1) called to have the kitchen sink line snaked - $85. Was trying to be upsold on everything from a camera scope to a jet clean to a service contract2) got clogged again after 3 days and had it jet cleaned - $250. 6 month guarantee and chemical upsales pitch.3) three weeks later same clog. Called because it was under warranty. The kid takes apart the ptrap and point to something in there and tells me the warranty is void because I put food down the drain and he thinks he saw lettuce, or an egg or a piece of meat.Really, imagine, food in a garbage disposal. My wife went non-linear on this guy and showed him how leftover dinner food goes into a coffee can and is frozen, how we were on vacation almost the whole time and how disposals are made for this use.But wait, after telling him to pack up his stuff and get out he asks if he can call his boss (same thing happened last time when he told me the jet clean would be $350, not $250.)He comes back and says that he wants to leave everything on a good note so his boss said do it under the warranty for nothing.I told him that if the company had such ludicrous practices and trained him that way, telling people not to put food in the sink, that he should look for a more reputable employer.I would NEVER use this company again, it is a sham.
Thank you Logan! You were a very professional and respectful to myself and my place by putting on booties, cleaning up after you were done as well as explaining process to me to help better understand what my problem was. You have a huge future with this company Logan!!! RooterTown, please keep Logan doing what he does! Fantastic job and person! 10 stars you guys!!!! Thanks again!!!!
Dave was great, got it unclogged and we are ready for Thanksgiving. Thanks Dave!
Marissa Hernandez
4 years ago
Sam and Josh were prompt, friendly, determined to find the issue and when they left I was satisfied with the visit.
Eric Williams
4 years ago
Fast, friendly, and professional. Used Rooter Town several times now and they always do great work. Shout-out to Dave for being patient with me when he showed up on time and I was running late to get home to let him in.
William Ashbee
5 years ago
Technicians Tyler and Izaiah were outstanding. Arrived exactly on time. They were very friendly and explained the work clearly. The work was done well and in a timely fashion. I would highly recommend Rooter Town .
cadence Pruitt
4 years ago
I called in with an emergency with my mainline and spoke with a gal named Gabi. She was amazing!!! Her customer service was awesome and she was very helpful.
Jason was incredibly professional. My children had left an unbelievable amount of hair in our drain and he not only removed it but educated me on how to check in the future fo these types of instances. Very much appreciated the service and will use them in the future !
Amanduh Martinez
3 years ago
Eric was such a great help. He was friendly, cordial, and dependable. We had plumbing issues in our bathroom, and he made sure he didnt leave until the drains were cleared. He spent the time and effort making sure there were no roots left behind. If you're looking for a plumber who goes above and beyond in his work, I recommend you call and ask for Eric.
Very quick, they were here within the hour of our call. Price was negotiated and clear beforehand and our technician, Dave, was polite, professional, and skilled. He had it cleared in no time at all. Will call again if we have more problems. Right price and good people.
Josh came and was very professional, did a wonderful complete job. I would tell everyone about rooter town.
Adrienne Crowe
6 years ago
Coleman was our tech. He was polite, informed and a quick, skilled worker. He installed 2 new toilets in record time and did a great job at a very reasonable price. I'm extremely pleased! Thanks for the excellent service.
I called this morning for a plumbing problem. I was met with same-day service, from Eric. He was extremely courteous, honest, and provided information and insight that will help me down the road. I could not have been happier or more impressed with his service.
Kristina Quintana
8 years ago
Arrived during the time frame they said. Jon was professional, and resolved the issue in the timely manner. We were please with Jon Lohman's service. Thank you.
I called early in the morning with a clogged drain, they came that same morning and unclogged it quickly and efficiently. The person was very professional. I would call them again.
No homeowner is looking forward to dealing with sewer line issues... however I could not be more impressed with Hudson and his team. These guys knew their stuff, gave me great options to where I was happy and comfortable and by the end, I was left with complete relief with the jetted sewer line and a smile on my face. I will refer these guys for years to come. THANK YOU!
Merna D'Ambrosia
3 years ago
Was super fast And quick, I almost forgot he was here! My drain works amazing now 110% better. Super respectful of my home. Thank you rooter town and Dave, I can look at tub again 😊 🎊🎉
SCAMMERS! BEWARE! DO NOT USE FOR ANY REASON WHATSOEVER including something as small as a clogged toilet. They will tell you it's $99 to come out and unclog it and then give you a song and dance about how baaaad it is, and how they have to take the toilet off for another $150 because they can't see anything with their scope and how for just another $150 they'll take a video of the inside of your pipes. So now you're up to almost $400 and the problem isn't solved. Then they'll go on to tell you how baaad your pipes are and how they need to dig an 8ft trench in your front yard to do a spot fix (typically these run around $1800-$2000) for, get this, an additional $6400, and then just when you think they're done and it can't get any worse, they convince you it's so baaaad that if you don't do a perma liner from your house to the city sewer, the pipe is so old it will fail in 6 months and you'll have go under the lawn and maybe even the street. So now you're up to another $8400. This just happened to me while I was visiting my 89-year old mother. I bought their song and dance hook, line, and sinker (no pun intended). When my sister got on the line to talk to Jared to ask him to send her the video, he hung up on her. Plus she was asking way too many questions, and being a home construction expert, was getting too close to revealing their SCAM. When I asked to get a copy of the video, I was told it was no longer available, that it was just a live feed on their monitor. Yet when I called and asked the receptionist to email me the video, she said sure. Well, needless to say I never received it and have no proof to show that all of this work was completely unnecessary except for unclogging the toilet. STAY AS FAR AWAY FROM POSSIBLE from these greedy little s*hits. They are as low as you can go.
Iveta Martincova
5 years ago
My experience with footer town was Great! The tech came out on time and got our issue resolved. At first it wasnt clearing but the tech worked hard back and forth through the line until it cleared! We will definitely use them in the future for any plumbing issues!
Dave came by and he was super fast! He did a great job, highly recommend.
Renee Sherrett
5 years ago
Called in the morning technician was able to come out within three hours. Very nice young man had the clog removed and done under 30 minutes. Highly recommend and I will use them again . Renee Sherrett Littleton
I clogged the sink putting too much food down the disposal and I was really pleased to get a same day appointment so my husband wouldnt give me too much grief. Ben and Ben were great, very professional, worked quickly, best looking plumbers in town! I was also so thankful they didn't try to up-sell me on everything which I find is the case with most company's who use the low initial price to get you to call. Rooter Town has def earned my business in the future.
Dana Gryniewicz
6 years ago
Great service! Ben came out and took care of our drain. He even took the time to explain preventative services we could do.
Dave was able to come out early and fix our problem in no time at all. Thank you Rooter Town!!
Incredible service! Billy T is the absolute best. Super nice guy, very knowledgeable, took his time, and did a fantastic job. Could not have asked for better.
Joe Spanarella
5 years ago
Great service. Josh was very knowledgeable in making the repairs and made sure we were comfortable with all of his work before he left. I highly recommend!
deborah mitchell
4 years ago
I have used Rooted Town several times and received excellent service. They are professional, best and clean.09142018:Used Rootertown again and as usual their service was excellent.
Marian Halloway
a year ago
Dave came out here and he was very professional and a true gentleman. Got the job done quickly. If you are stuck with plumbing problem you should call these guys
NEW Rooter Town Plumbing FAN here! Had to hang out at my son's home 2 days while J.R. pulled and replaced both a vintage (ugh), malfunctioning/dead water heater and toilet while sonny was at work. J.R. did a great job, very professional and knowledgeable, worked so hard, and was very pleasant to be around. This company should give J.R. a raise! Great kid and even had to do some drywall demo work to get that old water heater out, as previous homeowners built a snug, no-access wall around it. J.R. had a couple late nights back-to-back but he stayed the course and got 'er done! Bravo, J.R.! Thanks much! I'll be scheduling some work at my own home, requesting J.R., very soon!
bruce postovit
5 years ago
Very quick response time. Josh was extremely personable and did a great job. Highly recommend.
Andrea Dragonfly
5 years ago
Billy Taylor was awesome! He was friendly, knowledgeable and straight forward. He was able to problem solve my issue quickly and he educated me with all of my questions. I highly recommend his service!
Jason De la Cruz
a year ago
These guys recommended a $10,000 excavation for my clogged main sewer line that I didn't need. I got a second opinion and they took care of the problem for a couple hundred dollars. Either they were not competent or trying to scam me.
My next door neighbor and I were experiencing with plumbing issue. Where the water was filling up in the tub when we flushed the toilet. I called Rooter Town Plumbing and Calvin came out to see what the issue was. He said he'll need his dad or uncle, who are the owners of the business to come out and look at the sewer line with the camera to see if my neighbor and I need new lines on the sewer. His dad was nice enough to reduce the price on the camera to look at the sewer line. Other than that, Calvin did a good job and did the best as he could to fix the issue on the mainline and he will be coming back with his dad or uncle on Tuesday to see what really needs to be fixed.Rooter Town is nice that they don't charge extra on the weekends. Some plumbing companies charge extra money on weekends.
Travis came to my place to clear a clog. Told me about the jetting process, said that'd be an additional $200. Totally left it up to me. We went ahead with it, and he got to work. Didn't stop until the lines were totally clear, also clearing a plug at the sewer main we didn't know about. All this on Easter Sunday. I couldn't be happier.
So I had just moved into an old rental a week before our downstairs flooded. Poop, toilet paper, and musk everywhere. Yea great way to experience a new move right? Well Eric Ziegler from Rooter Town Plumbing save The Day. The dude had already worked 12+ hours and maintained such a positive attitude. This man should be welcomed into every home to do your rooter work. Ask for this man. He did his job amazingly and did all the proper steps to get our newly rented house in tip top poop safe shape. Thanks Eric:)
Don't let them charge your card until they've completed their requirements. It took 5 phone calls to their office and the technician over 4 days to get the video of my scope, the whole time telling them that I was under contract to sell and needed to provide the video to the buyers ASAP. I've had this service done twice before by other plumbers, videos would be received the same day. These people continuously lied that it was being escalated and that I would have the video within hours. Took me threatening a chargeback with my bank to finally get the video.
Hope you never need this service but if you do, you need it immediately!We had a plumbing emergency last night 6/27/17. The main sewer line was blocked somewhere in our basement before the last bathroom. Furnace room backed up and backed up from there to the laundry room and working it's way towards the kitchen sink where I was doing dishes.My wife called a big name company and they couldn't get anyone out until Wednesday. This was Monday night! She then called Rooter Town Plumbing. They sent a guy out at 10:30pm, only an hour and a half after our call. Camden was nice, polite, and got the job done. He cleaned up after himself very thoroughly, even put booties on his machine wheels so he didn't drag dirt around out house.He snaked our kitchen drain and got everything cleared and moving again.All for the low price of $95!Highly recommend Rooter Town!- Jay
We had a tub that other companies could not unclog. We were close to having to rip out a wall to get to the plumbing. Dave came out and persisted until the problem was fixed. It wasn’t easy. The plumbing was very old and he had to try multiple times. And then finally, success!! All for only the charge of a service call. We were elated. Excellent service!
Mekbib Woldegebrieal
3 years ago
Eric was amazing! The price was as advertised, he was very professional and incredibly clean in doing a very dirty job! I cannot recommended him and Rooter Town enough!
Billy from Rooter Town came into my house and handled our blockage issue promptly, politely, and in the most friendly manner. The service was impeccable and he was a pleasure to speak with; very polite, very nice, very respectful. Thanks Billy! 10/10
Mimi Khaleghi
2 months ago
Tyler Did Great Work Replacing My Main Shut Off Valve And Pressure Reducer, He Is A Very Kind Man. This Company Should Appreciate His Professionalism. Thank You
Lindsay Warren
4 months ago
I have dealt with a ton of people from this company over the past couple weeks and I have to say Branden Martinez today was by far the best person that has come to help. He explained everything really well, made great suggestions and made sure I was comfortable with anything he was doing.
Don't waste your money with these guys. Double the price of someone like Total Plumbing on basic valve repair. Marketing approach is to get technician in your house then waive trip charge if you sign up for over priced service. Shop around and use someone that will give you an honest estimate. I didn't do my homework and got screwed.
Josh and Bradin were awesome, came in did the work with minimum disruption. Thank you very much.
Katie Polachek-Dennis
5 months ago
They'll send Brad, Chad, or whatever bro salesman they have to scam you! DO NOT TRUST THIS COMPANY! You will find a better quote anywhere else!
They said the repair would be covered by insurance, billed me 15k, the work was good, but they wouldn't communicate or give the insurance company what they needed after the work was completed, so I was out the 15k.
joann mascarenas
a year ago
Dave has been out here multiple times and he always gets it done right and quick. The company is very responsive, if you need someone to help you out they are excellent
Tyler came up today and cleared our clogged basement drain in a very professional and courteous manner. Thanks so much for the excellent service. Dave Denu
Christopher Luther
2 years ago
I had the best experience with Hudson! He was there to make everything right, and to answer all my questions. He stayed much later to clearly explain everything. There is a great quality about all the folks I dealt with for Rooter Town.
Communication would have earned 5 stars. I mostly enjoyed my experience with Rooter Town. I like that it is family owned, and they had a tech out to analyze the problem within a few hours of my call (I had sewage pushing up into my bathtub). The pricing was very fair given the rather large issues that I actually had (the old clay sewer line pipe had detached from my house). It wasn't their fault that the city took a couple days to do the inspection, thus leaving the job unfinished, but the communication about it was subpar. I had to call and ask why there was still a hole in my yard and when I could anticipate the crew returning. I was informed of the situation with the city after seeking this intel, and told I would get a text when the crew was intending to return. I never received a text, and the crew was upset with me for a car being parked out front that I could not move when they did arrive. Had I known they were coming, I would have figured it out or blocked the street parking off.Poor communication is my biggest pet peeve and is very unprofessional in my eyes. The work done was great (happened to have a plumber at the house for something else while the hole was still unfilled and he was impressed by what I he saw), but leaving clients in the dark about timelines and expectations is not acceptable, especially when you've ripped up their yard and have left materials there to snuff out the existing lawn. The rest of my yard needed watered, but I didn't want to dampen the soil if they were going to be driving heavy equipment across it within 24 hours. I have already recommended them to someone who needs work done, but will be advising them to pursue communication as they probably won't receive any otherwise.Managing Expectations: a simple text when the crew left the first day, an update the following day, and an ETA on the third day would have been sufficient and only taken a few minutes of time.
Great service! The tech arrived, gave me his best guess as to what was causing the problem and showed me how to swap out parts myself, saving me about $225. He even offered to give me a replacement for free! Very professional on the phone and in person.
Victor Galvan
3 years ago
I had a clogged kitchen drain and the sink wasn’t draining at all. Eric Z. Did an incredible job cleaning grease and hair from our line. It was such a great feeling to hear water draining through the kitchen sink. No more doing dishes in the bathtub.When he first came in he was diligent in asking all of the questions that I needed to answer so that he could do his job. I was able to stepped away and let him get to work he was in and out in 25 minutes. Worth every penny.
Richard Gochenour
5 years ago
Right before thanksgiving my sewer system backed up. Its done this many times before...so we just have it cleaned out as needed. Not this time. They could tell this was something serious. They put the camera down the pipe and there were so many tree roots nothing could pass through. Not to mention the concrete pipes were cracked! This was really something I couldn't afford since my husband had just passed away. The great thing is that they knew about my situation and really worked with me so that I could get it repaired. They did a wonderful job and in a timely matter. Very professional. I would recommend them to everyone.
We have an ancient house and our washer drain got backed up with filth. Our washer was badly leaking. We spent several days working on it and no improvement. We called Rooter Town (they fixed our bath drain in the last year) and got an appointment with Josh. He figured out the problem and pressure cleaned our washer drain out to the main drain and the main drain all the way to the sewer. We then tested the washer drain and it was completely fixed and didn’t leak at all. I was totally impressed with Josh’s skill and total friendliness. I would highly recommend this company to anyone. Great job thanks!!
Dave fixed my backed up sink in very little time at all. He clearly knows what he is doing highly recommend
Amy Silverman
3 years ago
Dave did a fantastic job 👏 showed up within about an hour of my call, got everything taken care of quickly - really went above & beyond checking and clearing additional drains to insure everything was perfect, all for the same low price he quoted me upfront. Highly recommend
Rick McElhinney
a year ago
Winston was out yesterday, did masterful work, and was a pleasure to have in my house!
Thanks Winston!
Rooter town has been out a couple of times now and they always do a great job while being respectful and keep the jobsite clean. Will use for future plumbing needs!
Consuelita Abulencia Malabanan
5 years ago
Rooter town was really great! They were clean, fast and didnt try to up sell me anything. They stuck to the job and got me up and running again!
Stephanie Costache
4 years ago
They scheduled a technician to arrive at my house, 48 hours prior to appointment. They quoted a 4-6 arrival, which means that I had to be at home between these times.The office called at 430 to tell me that an unexpected emergency is preventing the technician from coming todayThey didn't care that I left work early to be here between this tine frame, they didn't offer for a technician to possibly come later today, but did say that we can try again tomorrow.While I do understand emergency services, why did they wait until 430 to call me for a 4-6 scheduled time?The caller was very apathetic and even laughed when I asked her if they can guarantee that if I rescheduled tomorrow, whether they will actually show up.Not professional, which will likely how they also provide their services.Call another plumbing company if the future and hopefully they are more respectful of your time and needs.
Nichole Martinez
3 years ago
Eric was the best plumber we have experienced! He was straightforward with pricing and explained every step of the process. We did not feel the regular pressures of adding extra expenses and repairs to the job needing done. Eric was efficent in solving our plumbing issue and went above and beyond to give exceptional service.
Beverly Heredia
5 years ago
Great experience from the initial phone call until they were done. Ben and Kory were knowledgeable, friendly and fast, the phone staff was friendly and everything went smooth.
Chantae Martinez
3 years ago
Brandon was out today for laundry line backing up. Brandon reported the main line was clogged. We advised Brandon that our main line was jetted and camera's one month prior as we have videos. We approved Brandon to proceed with the cleaning as we needed the flooding to stop. However Brandon did not pull anything back? I called and spoke to his supervisor John. John was very unprofessional. Both told me They did not know what was wrong...So I basically paid $245.00 for what? NO resolution?? NO recommendations but to sell me another scope which I had.. NOTHING? Also, he promised to call me when he left my home ( I wasn't present He never called ...just left invoice on the table. WOW paid $245.00 for no answers. AND TO TOP IT OFF AFTER HE LEFT THE BASEMENT FLOODED AGAIN!
christa curtin
3 years ago
Dave was kind courteous and prompt and he got the job done quickly and efficiently😊 will use him again!
The Balloonista
6 years ago
DO NOT USE ROOTER TOWN!I wish I had read the reviews before I called this company! DO NOT CALL THIS COMPANY, THEY ARE TERRIBLE, UNPROFESSIONAL AND READY TO SCAM YOU GIVEN THE OPPORTUNITY!I needed the main drain snaked and for a reason we had their magnet at home so I called thinking it was an easy fix after it had happened before and we never had any issues to fix. My basement had flooded the night before when I called and finally someone came over at 11 am the following day (all this time without being able to use the water). The tech starts snaking the drain and after a little while tells me he can't get through and that they need to bring the camera to see what is the issue and that is $300 after the $100 he is already charging me without completing the job! His supervisor was nice to lower the price to $200 after I inquired why it was so expensive, plus I knew we had a belly in the pipe running out of the house and that was the issue. They still had to bring the camera and wanted me to pay in advance! he made an exception when I complained. Someone else showed up, at 5 pm (still unable to use the water) chewing and popping gum, run the camera through, never even tried to snake the drain again to fix the backup, and told me the only solution was to excavate the pipe in front of the house and under the concrete driveway. Nonchalantly told me that was $9,000 and that they could excavate tomorrow...(all this time my jaw was just dropping more and more because I felt I was being scammed and no shame about it from this guy in front of me, did he really think I looked that stupid??!)...I probably am since they scammed me $300 and left WITHOUT FIXING THE PROBLEM!! I felt like crying for having wasted a whole day, flooded basement, not being able to use the water and clogged drain!. Second day 9 pm I called STZ another company based on a friend's recommendation, they came out the following day (2 days now), I told them the drama with this Rooter Town company, they said the had heard really bad things about them (:0) , the new tech snaked my drain and in 15 minutes unclogged it saying there was no problem at all !!! he also camerad it out just in case, FREE OF CHARGE, just to make sure everything was alright!! CAN THIS BE TRUE??? I am glad there are still good, honest companies out there, but unfortunately, it seems they are the exception and not the rule. Hilda TrigosoBTW, have you noticed that this company only replies to good reviews, here on Google and Yelp...bad reviews and unsatisfied, scammed customers are ignored, that just proves...very sad
Brigitte Fourroux
2 years ago
Dave came to unclog a drain for me he was very professional and polite would definitely recommend them to friends and family
OMG Josh S . came out of the house and he really did a good job. He was polite he was friendly he was fast he did not overcharge us and he made us feel like family if you have any issues with your plumbing call this company and ask for Josh.
Gabriella Ruiz
4 years ago
I wish I could do no stars!!! Under no circumstances hire this company!!!!!! After snaking my drain and clearing some what of a blockage I was then told they needed to scope the line with a camera. My $95 service then turned into a $300 service. I was then told my sewer line was damaged. They broke there own snake in my pipes and now I am responsible for a $6,000 repair? I didn’t decide to brake the snake why am I responsible. I requested to see the damage via their camera and was told it needed to be downloaded at the office and they would email it to me later. They left with there broken snake still in my pipes and toilet/Shower/washer unusable. I have yet to see proof of any damages to my sewer line. I also found 4 other reviews where they did the same thing to other people but they were smart enough to get a second opinion and in every case their sewer lines were fine. This was a big scam!!!!
I highly recommend Josh, a plumber that works for this company. He is knowledgeable, trust worthy, professional & helpful! Our sub pump broke during Memorial Day weekend & he helped us replace it & a handful of other things that were on our “to do” list since moving into our new home. We are very grateful for the service we received.
Leila de Bruyne
4 years ago
Dave just left after fixing problem with expertise and good humour. Rooter Town on top of Go To house list. Many many thanks.
Michelle Schaeffer
4 years ago
I called around plumbing companies. These guys had a good price. Service from Eric was very professional and explained things. He got the job done so quickly. 😇Thank you Eric for your time and fixing floor drain. Your help is Greatly appreciated!!! I will use your services again. Excellent price and service.
I called to set appt. to clear the main line. On the day of my appt. Kristen in the office called to confirm the appointment window then called again to let me know when the tech was heading to my location. Dave and Wenston arrived at the time frame given by Kristen. Very friendly, courteous and professional. We will definitely recommend them to our friends and family.
Nicholas Philip-neri
5 years ago
We are very pleased with the service from Rooter Town! They came out on time, were fast and did not try to up-sell anything additional. We would recommend them to anyone with plumbing issues!
Called on Saturday afternoon to schedule an appointment for Sunday morning. 45 minutes before my appointment they told me I was out of their service area.
Valentin Garcia
7 years ago
Service was great and fast, technician JR was awesome too. Definitely will recommend to friends and family.
We called on a Friday and didn't expect for someone to show up until Monday or Tuesday. They actually came on Sunday! Fantastic job.
Nancy Williams
2 years ago
Dave was just the BEST. He truly was an angel and fixed my problem. Such a kind and skilled individual, would absolutely hire him again if I had to! Great professionalism
Nicole Willmore
5 years ago
I called Rooter Town looking for someone to clear the roots in my main line and run a scope so we'd have a video of the work. Rooter Town was available the very next day, came within the window of service they booked, and did a very thorough job! The tech even sat with me and walked me through the cleaned pipes and explained the different kinds of pipes and why I had root growth where I did. They were excellent, fairly priced, and we would definitely use them again.
Jimmer Comerford
7 years ago
House flooded unexpectedly and Rooter Town was here same day to investigate. They came the next day too and J.R. pulled and reset our toilet. He was very helpful, professional, and talked me through everything he was doing so I could learn a little too! Very happy with his final work and will have him back for future services. Thanks J.R. great job!
Michael Pearl
3 years ago
Exceptional service provided by Eric. First being on time is impressive. Before even beginning he took a history of what has been going on with the sewage drain. Given that this was preventative maintenance and I have had the rotor service in the past Eric made the time to explain what he was going to do, how he was going to do and what to expect. Everything came out great, no issues found.I expect that I will be referring Rooter Town, in particular Eric, to my friends.
Vladimir Parfenov
4 years ago
I had a problem with toilet bowl. Water did not drain to the sewer line. I called my regular plumber but got no call back.I called another company,they requested $125 only for driving to my place plus work cost.I rejected them and tried to find another company. Rootertown attracted my attention. Now I glad to say that it was right decision. Call back was quick. Job was done quickly. Price was as promised. David was very friendly.Thanks for good job David. I recommend him to everyone who need a reliable sewer service. My 5 stars to David and rootertown.
Lynn Weatherwax
6 years ago
Ben was excellent. He cleared our toilet clog quickly and professionally, and answered all my questions and concerns. We got the $95 special for drain clog removal. We are completely satisfied.
Betsy Baxendale
6 years ago
Tyler was impressive on presentation. Clean , neat, well spoken. He worked quickly, cleanly, and explained everything to our satisfaction. He interfaced well with the landlord during the process. Excellent customer service. We were very pleased.
Peter Breidenbach
a month ago
What a disaster! NO INTEGRITY! Told my landlord she had a broken sewer line so she had them fix it. Then he puts the camera down there after the fix is done and says you need your whole line replaced, ha! Usually it would be $28,000 but we can do it for $26,000 if you do it today. My landlord talked him down to $18,000 before I finally told her to stop and make them leave. Sewer lines are $5,000-11,000. These people are crooks. They also didn't put boards down when the second crew came to fill in the hole and their machine tore up my landscape edging, destroyed garden beds and my lawn. I think thus is the only 1 star rating I have ever given. They earned it.
Cameron Wiles
2 years ago
I had called Rooter Town to have my drain line cleaned. Dave was on time, professional, and worked quickly. The service cost $95 as advertised. I would use Rooter Town again in the future.
Rooter Town crews and in particular Sam, the supervisor treated me like I matter. The first time I was talked to with a personable touch. Upfront and honest. Fast, professional and reliable. Above and beyond with Customer Service. Thank you Rooter Town!!! - Denver, CO - Park Hill
SJW 3/5/2021
Worst company everLiars. They are not certified. Trying to scam us. Not sending us theinvoice.Had to call them multiple times just to get my invoice. Do not trust them. Fake company.
Hanna McClintock
5 years ago
ZERO starts.After being quoted the $95 special over the phone, they came to my house and did not even perform the rooter service (although they told me they did). The said they would need to come back later in the afternoon to scope the pipe in case limbs and branches were in the way. They said they could perform the fix for $5,500. They left a gross mess in my basement near the shower and sewer line. Much worse than how they found it.I hired a different plumber who charged me $100, found a giant clump of hair, removed it, and explained I would not need to cut the branches out for at least a year and they were not interfering with my sewer draining.
JR from Rooter Town came yesterday afternoon (Sunday) to make repairs after my do it yourself task went awry. He arrived when I was advised he would be available and presented a very professional demeanor in his behavior and communications. He explained where I erred and what needed to be done to correct the situation. He had the proper tools and within a short period time it was mission accomplished. The price charged was more than reasonable for a Sunday afternoon and I would have no hesitation in recommending Rooter Town and more specifically JR to assist you with your plumbing needs.
$5400 later they issue remains and second company has been scheduled to repair they section they put in on top of the portion that this company should have originally repaired. Consumers beware, this company is a certified money pit.
Analisa Angel
3 years ago
They came out when AAA wouldn't even touch our sewer back up problem. Brandon and Jordan were very professional and walked us through everything we didn't understand. We will definitely be using their services again if needed
Steve Spackman
7 years ago
Rooter Town to the rescue. Our water heater was going out so we shopped around and decided to purchase a new water heater through Home Depot. The installer from the Home Depot contracted company came out to install the new water heater and immediately started looking for things he could claim needed to be done to increase the fee. I turned down the new estimate and asked him to leave.That left me without a water heater and without a plumber. My wife's boss recommend Rooter Town. Rooter Town agreed to come out that very afternoon. Roscoe and JR evaluated the situation and recommended a good reliable water heater. They checked out the situation that the other plumber wanted to replace and found that there was no issue and no need to do that extra work.Roscoe and JR had to replace some of the old plumbing to bring it up to code (this was known and expected). The parts they used seemed to be high quality and better than the parts used 12 years earlier when the water heater was first installed. I found Roscoe and JR to be very professional. They took great pains to let me know what they were doing and why. We were in a bind and Rooter Town helped us out and my anxiety is no more.
My first time using Rooter Town, and it was a great experience. Thank you Eric for your patience, and helping me maneuver the difficult nature of my plumbing issues! I’ll definitely be recommending your services and Eric to my neighbors and friends!!
Debbie Greenleaf
5 years ago
Terrific company and emplyees!!! A+ work ethic! Prompt, friendly and honest. With Rooter Town it's not about the $ - it's about providing the best service to the customer. It's refreshing to work with a such business.
Late at night we had Sam come to our home to help with a clogged kitchen line. He had it done in about 5 minutes and had time to help me with my workout routine! Great service and great employees. Thanks Sam!
Chris Jezzini
4 years ago
Bruce did a great job! Very professional! Would recommend this company and Bruce to anyone.
Called on Wednesday for a plugged drain. Dave arrived Friday right on time and took less then 20 minutes to find and fix the issue. I will definitely be a return customer!
Nothing but a positive experience from the initial visit to the last. Came out on a Sunday to verify my hot water tank died. By Monday at Noon they we're back with a bigger tank (as requested by us) and within budget. Our serviceman, Coleman was a true pro the entire time. My lil girl was in his space, and he took it all in stride. He completed the work in quick time and literally took only 2 hours to replace my tank and brought us up to code on some things. Top notch service. I will use again for my future needs.
Andrea Robichaud
9 years ago
Hunter was very professional and did a fantastic job! Would highly recommend him for future work.
Josh showed up on time and had my drain cleared in less than 10 minutes. He was professional and friendly and I will definitely call them again if I have any more issues.
Chad Thompson
4 years ago
Had a basement drain overflowing over the 4th of July. Eric came out much earlier than the time we had planned. Eric did a great job explaining things as he worked and went above and beyond what I had expected. 5 stars.
Eric came out to assess my drain and advised that I did not need it serviced after all. He was polite, nice, and informative. Kudos to Rooter Town for having him on staff.
Dave was an awesome guy. He was so nice & professional. He made a quick fix of my clogged drain. I would definitely use this company again. Great job! Thanks!
Stacey Spaulding
5 years ago
Rooter town has been out 4 times in the last month and every experience has been excellent with them! Each of there techs has pleasant and helpful, will definitely recommend them!!
Everyone was amazing!! Not only was the installation reasonably priced, they were on time and super professional. Robert even suggested some things I can do now to avoid bigger problems later on. Thank you Rooter Town!
DO NOT do business with this shady company. They will do everything in their power to squeeze as much money out of their customers as possible. After setting up an appointment with Rooter Town to repair a sewage line, not only did they charge nearly the cost of a full system replacement for a small section repair, Levi attempted to upsell our grandmother on a completely unneeded poly-resin liner based on a video the techs took, despite openly admitting to never even having seen the video. These people have done nothing but take advantage of an elderly woman during an emergency situation while also dealing with the loss of another family member. Do yourself a favor and avoid these scam artists at all costs.
They did a great job. Ben cleaned the bath tub drain clog in less than 10 mins. Very efficient and friendly! I would use their service again. Thank you.
Carrie Crewdson
4 years ago
This is the first company that was on time! Dave came in and had my plumbing flowing in 20 minutes! Thank you for the awesome job! And it was really $95!!
Jeremy provided excellent service. We were pleased with the integrity of Rooter Town, appreciating their guidance. Nice job and thank you!
I just had Bruce over to my house to fix my garbage disposal.
He was very professional and quickly fixed my problem for me and their prices were very good. I would recommend their services
Donnie Whitfield
2 months ago
We were super stressed and worried about the ground water that was flooding our basement. Colton came and he was so knowledgeable, reassuring and patient with us and he even took extra time to show us where our main water valve is, where the ground water is coming from and gave us recommendations for taking care of our issue. He even called his boss to get more information about french piping. His service was excellent.
Amber Sanders
3 years ago
I called this company with a request for a leak that I’m having. They tell me they will be out the next day between 12-2. They call me 2 hours before scheduled time and tell me I’m out of their service area. So now my leak is worse as I was waiting for their company and now I have to wait longer for another company. Have your operations better managed. Totally unprofessional!
Kayti Potgieter
2 years ago
We had a backed up kitchen sink that the resident handyman couldn't fix because the blockage was so deep. Rooter Town Plumbing came in to save the day! Dave was our plumber and he was fast efficient and professional. Best news is that we can now wash our dishes in the kitchen sink again! Thank you Rooter Town Plumbing!
They are always so helpful and always want to save me money, which I appreciate. I will never use another plumber.
Dave was our technician for sewer clean out. Great guy and because of guys like him I will call on Rooter Town again if need be.
Timothy Miller
9 years ago
A plumber was sent within an hour of our call and the service was definitely deserving of five star. Thank you Ben and thank you Rooter Town. Great value.
When I called them to clean out a sewer blockage, they convinced me that I needed to replace a section of the sewer under my front lawn. I should have asked for a second opinion-my gut was telling me that this was shady and a hard sell, but there was a belly in the sewer-just not that bad of one. During the repair, they broke a lamp post in my front yard and tried to hide the fact, then denied that they tried to hide it. At the time, they also tried a really hard sell to install a trenchless liner, with really over-the-top upsell techniques that I've only ever seen use by really shady used car salesmen. I declined, and paid for another plumber to come inspect my sewer with a camera, and was told that the sewer was just fine and didn't need the liner.That was 6 months ago. Last week, we started getting some heavy rain, and the hole they dug to repair the sewer is now collapsing and has dropped by almost a foot. I've called to request that they come fix it, and while they'll take down my message, they won't call me back. I would not recommend using Rooter Town for any plumbing services.
Jason was responsive, polite and left our house clean. They were true to their word on the price and didn't push for any up-charges. Will definitely use them again.
We had a backed up plumbing pipe at my business. I told the phone operator I needed it hydro blasted. The guy showed up without the hydro blast machine so had to come back the following day. That night he quoted me $850 to do the work. The same tech showed up the next day blasted the blockage out of the pipe. He was there 1.5 hours and handed me a bill for $1200. I called him out on it and he said he had to remove the toilet, $350 to remove a toilet. I feel $600 per hour is more than excessive. Any work you get done from these guys get in writing. This seems to be common practice if you read some of the other reviews on the BBB.
Dave was out and made quick work of the clogged drain and was super professional. I will call them again for sure.
Deborah Ann Porter
a year ago
Dave came to fix my problem and I thought it was going to be a huge problem. Dave fixed the problem in 30 minutes and my drain is working! I appreciate Dave's help!
Rooter town came out on time, worked hard to clear a blockage without needing additional work and we're clean too! Super friendly and got the job done as expected. Would recommend to anyone with plumbing/drain cleaning needs!
Noah Bernstein
3 years ago
Dave did an outstanding job. He was on time, professional, and did great work. I will definitely work with these guys again! Thanks Rooter Town!
I have used this company before and they are very timely, efficient, clean and polite. Billy was the technician for this job and was very helpful and knowledgable about the problem at hand. I would recommend this company.
Billy was great. Had every thing back to normal in less than a half-hour. Very polite.
My daughter was washing clothes a couple nights ago and suddenly our basement flooded. We had water backed up through the utility room drain and the laundry area drain. My wife got on the phone with this company and spoke with a very polite gal. We had a plumber at our house the very next morning! Carl did an amazing job and was very informative. He was very kind and considerate and explained in full detail what he was going to do. Carl was fast and efficient and also made some recommendations for us think about down the road which, will help prevent future problems in the future. Thank you Carl and the entire Rooter Town team. You are all awesome!!!!!!
After this review they contacted me and wanted to make this right. They did and the issue was resolved quickly and timely. I'm now very happy with the service.OrginalBack in August Rooter Town came by to switch my shower cartridge, put on a new faceplate, and shower handle. They were nice, fast, responsive, and I was happy to pay the less than $800 for the job. It required two trips and trouble shooting so it is likely more expensive than it normally would be if you hire them.Here is the problem that I just experienced.They used a shower cartridge that didn't fit the handle. They provided ALL of the mismatch parts. After 6 months the handle broke off the improper cartridge stem as would be predicted if things don't fit. One was a Delta with a hex adapter and the other was a rectangle. This thing would have a lifetime warranty if everything was put together properly.I had to have a different plumber come by, pay to get the condo buildings water shut off, buy new parts that work together, and take time off. This was another $450 pocket expense that was due to their laziness or lack of knowledge on a routine. Basically, I had to redo everything that they did except for the $20 faceplate that still worked.I called and they told me that they have a 30 day warranty and didn't need to do anything about it. That's why I am writing this review. They did a poor job, didn't stand next to their quality of work, and I had to double pay and redo their work.
Lucinda Benton
5 years ago
Ben came to my house to work on a clogged sink. He was awesome and very professional. Ben was very thorough looking at all of the pipes and drains in the house. He did a really good job cleaning out my drains. I would recommend rittertown to anybody who wants professionals and honest people coming to their house.
Great customer service! Eric was so informative and professional! My lines are cleaned and I learned lots of plumbing knowledge in the process. I highly, highly recommend! Will only use Rooter Town from here on out!
Marie Preitauer
3 years ago
When my husband and I realized the drain for our furnace and water heater wasn't draining, we contacted Rooter Town. They made an appointment to come the very same day, arrived promptly during the agreed upon arrival period, and handled the job fast. The service tech was friendly and professional, talked me through what he was doing, and was back out the door quickly with a fully functioning drain left behind him. For the bargain price of $95, you can't possibly complain. Thanks for the excellent service!
Melissa Heckman
3 years ago
Plumber came the very next morning! Dave was courteous, professional, and quick. We would definitely use their service again.
Akila Arumugam
8 years ago
Great Service. The plumber who came knew every little aspect in detail & he finished the job before the promised time:-)Thanks.
Julie Maguire (JuJu)
a week ago
These guys were fast and so helpful! They saved the day. Will absolutely call again!
We had a slow drip leak coming from a copper pipe in our laundry room in our basement so we called them. They sent out Josh and he looked at it and said he'd get fixed right away. He also noticed some corrosion on a line on our hot water heater. He told us it didn't need fixing right away but he suggested we get it fixed at some point down the road. We had him quote us. He never pressured us which is awesome. We told him we would do it, he got us scheduled for today (Saturday) and got it done. The work was awesome. Josh was very professional and did excellent work.Aaron Hudson and Sara Stockall
Rooter town has been a life saver for us, we recently started renting a new property and had immediate issues with the sewer line. Leasing company kept sending out a plumber that didn’t seem to know what they were doing and couldn’t fix the issue, they finally hired Rooter and they got the job done! Because of the size of the job they kept having to send out multiple members of their team and every single one was professional, communicated and overall got the job done that they needed to do. THANK YOU!
I called in afternoon after 2:00 and was delighted that someone could come still today! A plumber came named Caleb and was actually in the time frame they said he would arrive. He asked a few questions and explained clearly and confidently what procedure he recommended and the cost and got to work immediately.Afterward, he cleaned up.Caleb was efficient and a very very pleasant young professional.I’ll use this plumbing company again without hesitation, if this is the way they treat all their customers.Sharon in Sedalia
I was in a vulnerable situation. Paid lots of money with no paperwork to show aside one work agreement receipt I signed during a high pressured moment. I feel scammed
Melissa Thomas
a year ago
They suck. Very nice and attentive during the sales pitch but once the work starts you never hear from them again. I will say the excavation crew they subcontract with are prompt courteous and do good work. I.wish I could have gotten more estimates but the initial price was great. It's the additional costs that come up that put you over a barrel. They prey on vulnerability
Nolan was quick and efficient at unclogging my washer drain and told me it was a root problem that should be looked at further. Great service! Thanks.
We had a backed up main line that was flooding our basement, so we called and a very nice young man named Richard showed up, and even came out earlier than the appointment time. We have an old house, so the only way to get to the main line was through the toilet. He said there would be an additional charge of $150, unless we could take the toilet off ourselves, which we did in five minutes. So it was just the standard $95, he finished without any problems, and he was on his way.We'll absolutely use Rooter Town again, but you guys might want to revisit the extra charge to remove the toilet. Charging $150 for a 15 minute task I think is a little steep- you're not doctors, you're snaking a clogged drain. $50 would be a lot more palatable. But other than that, we had an excellent experience, and Richard was a terrific kid.
James Trujillo
3 years ago
Eric was amazing!! He provided fast, friendly, efficient customer service . I will highly recommend Eric to anyone of my family and friends in need of service. Thank you Eric
Christine Gabaldon
3 years ago
Stephen took care of my issue quickly and professionally.
I highly recommend Rooter Town.
Rosemary Simkins
3 weeks ago
Jace was fantastic. Knowledgable on time and very pleasant
James M Smith
2 years ago
First class experience from the appointment to the work completion! I highly recommend this company and Dano was the best!
Samantha Foggio
5 years ago
I had a massive flood in my house and I needed to have a plumber come out immediately. My husband and I called around to local businesses and no one had immediate availability. We called Rooter Town and not only were they uber professional they sent someone out the next day (on a Saturday morning no less). The techinicians Ben and Calvin were amazing they assessed the problem with the utmost knowledge and professionalism. They even took the time out to explain everything to my husband over the phone because he was at work. That definitely was a plus. I would absolutely recommend this company.
George Antoun
4 years ago
Came out the next day, in and out in 30 minutes and solved the problem. Great service, very courteous, great price.
Next day service when others were 1-2 weeks out. Friendly and courteous. On time with a narrow arrival window. Will use them again
Called on Saturday evening for a crack in a copper pipe in my crawl space and they could not get out till Monday between 12:00-2:00. Finally had someone show up at 3:15. First thing he said is he did not know why they sent him as he is new and only pled to do drain cleaning. He then called his boss who said would have to reschedule for Tuesday. Tech called him back and said needed service same day as no water. They set another tech to come between 5:00-7:00 Monday. Tech showed at 8:15 and left at 11:00 after replacing 4 feet of copper pipe. I checked work and still had leak and made him come back. He tried to tell me I needed to pay more as he was going to have to replace more piping. I pushed until he fixed it correctly for what was agreed for payment before job started. Did not leave my home till 11:45 at night. I asked for manager to call me 4 different times and still have not heard from him. I would recommend no one use this company as device is horrific.
Dave arrived within the scheduled time frame, very pleasant and, professional. I received a phone call shortly before he arrived to let me know he was on his way. Sara was very pleasant when I called to set up the appointment.
Sean is the best . He is so professional , knowledgeable and done things in a timely manner.Thank you Sean
Janet Britain
4 years ago
They came the very next day! They knew what they were doing and there is a 30 day guarantee. They were both very professional and polite. Thx Rooter Town.
Fantastic experience from beginning to end! Corey made the who experience as comfortable as a major pluming problem could be. He was very quick to arrive, detailed in making sure I understood the problems and solutions, reliable on project time lines and patient to allow me a moment to make decisions. The clean up of the project was most impressive!! My yard looked like it was going to be completely ruined during the project to only the smallest area of proof that anything happened at all. Job well done to everyone on this project, I will be keeping this number on speed dial. :D
Justina Herman
a year ago
Sam is always on time and very responsive!!! Help with problem and was out quick and fast!!!!
Tierney Zlacki
2 years ago
CHOOSE ANYONE ELSE. Rooter Town is a scam. Read in full- trust me. Thankfully they only wrangled $500 out of us before we realized what was happening. Between google reviews, Facebook, Yelp, & BBB, they have dozens of reviews that explain the exact situation we were in. We had some plumbing issues that we thought may be a clog of some sort in the sewer line. Two different techs from RT had to come, and we spent $500 to have them send a camera down to see what the problem was. We were told there was a crack in our pipe and it was going to collapse. They said we needed up to 10 feet of our sewer line replaced and quoted us $5800. They said it was emergent & we needed to get it fixed immediately. My partner told them he was going to get a couple more quotes since that’s a lot of $. The tech then told us he could do $4800. My partner declined but said he would reach out if we wanted to go with them after getting a couple more quotes. Let me also add that they told us they would need permits from the city to do the job, but could start immediately. When we questioned how they could start with a permit secured, the tech said it was fine and not to worry about it. The next day we had a different company look at it. There is no crack. There was simply a root getting in the way, and the issue was remedied after a basic pipe cleaning that can be regularly done for $95. This second company also told us that NO WAY can you do the kind of work RT was suggesting without having a permit first. A THIRD company then came and confirmed the assessment of the second company- no cracked/ collapsing pipe. No need whatsoever to pay thousands of dollars, we just need to regularly clean for tree roots. After these assessments, I was very concerned that Rooter Town was SO far off from the actual problem, so I looked into some of their reviews. 4.6 on google seems great, but when you actually look at all the one star comments from google, Facebook, BBB, and Yelp, there are DOZENS explaining the exact same situation we were in. $5800 to fix a crack/ break in a sewer line, then, once they get into the job, they tell people more needs fixed than they originally thought and quite them an EXTRA $5-7,000. We read dozens of reviews from people who paid 5-15K on unneeded work on their sewer lines because Rooter Town lied about what needed done. And when those people want to see the video footage of the cracks, rooter town disappears and won’t answer them. This is insane. I genuinely cannot believe they are still in business. There are reviews talking about this specific situation dating back to 2013! DO NOT USE THIS BUSINESS. We have filed a complaint with BBB just like dozens of other people have. I feel terrible that so many people have been taken advantage of. Idk how they live with themselves doing this to people.
Cate Bollinger
8 months ago
I had a quote for two toilets given to me. Initially was quoted 800 dollars for installation, 350 for bottom floor toilet and 450 for top floor toilet. I talked them into reducing the price to 700 dollars for installation and that was their bottom line.An experienced handyman charges 100 dollar for a toilet installation and 150 for two. Possibly 200.They do not order toilets bulk where you save there either you have to buy your own toilet. They range about 170 dollars each.If I had used rooter town I would have been charged 1040.00 (1,140 was their original quote) plus tax- but I am paying only 320 to a local handyman.Something is not adding up and I just wanted to warn others. Please do your research I even told them that I was unemployed and it was (I believe?) apparent I was a single parent since husbands usually haggle over toilet install prices or install themselves.Life lesson, this is one to remember.
StorQuest Highlands Ranch
5 years ago
Called a couple of other places and they couldn't make it for a week. Rooter Town sent their Ace, Izaiah. He was here in an hour and a half and had the problem diagnosed and fixed in twenty minutes!!! Thanks Izaiah and Rooter Town!!!
This company is the biggest rip off out there. DO NOT USE THEM!!!!!! Simple wash cloth got flushed down the drain by a 3 year old.A simple drain clean that normally cost $99 by any other plumber. I was told they had to scope the line for $395 before they can clean the line. For another $99. So we are up to $500 dollars now. They scoped the line and said there was build up on the drain line . That needed to be cleaned or the pipes will rust out and cost $11000 dollars to fix . So I was told they have to put a new line access point out side the houseto clean out the line into and outside the house. $6000 dollars we are now at $6500 dollars cost and my drain is still not cleaned. I said that was to much money. I was then told that they would do it $4500 outside access install + $99 line clean + $399 line scope. I made them show me scoped line there was nothing I could see to cause future damage. I was told if I done do this now my line could break in the house part of the line. So I trusted them ...BIG MISTAKE!!!!! After $6500 dollars of unnecessary repair costs i found out later having two other plumber look at what was done because I noticed that the ground was sinking two feet in my front yard I call them to look at it they came out look at it . Stated the ground was settling and would bring out fill dirt to fix it . 3 calls later and 2 months later no fill dirt no repair two other plumber stated I had been charged for unnecessary repairs. THIS IS THE BIGGEST RIP OFF COMPANY OUT THERE.
I am so pleased with their service. Bruce ,one of their service professionals just left my home. In a short period of time, he cleared a kitchen plumbing line and a clogged bathroom sink. Wow Im impressed.
After doing a sewer clean out and then a sewer scope, they offered to fix my line for $6500. When I said no, they lowered it to $4500. When I said no, they left in a hurry and left a mess to clean up.Then!, they returned the following week and wanted to scope my line again and see if the repair that their company didn’t do was good or not. And turned me into the city code department.
Amanda Tweedy
4 weeks ago
The first time that I called them, I was very satisfied... until the second time I needed a simpler plumbing job in the same bathroom! They sent a fellow out at 4 to 6 hours late... estimated time noon to 2, arrived at 6pm!... kid turned on a faucet, flushed a toilet and told us to call a contractor because it was a roof issue. Luckily the next time the same thing happened we called a real plumbing company and got the actual issue from the first call resolved! Nothing more difficult than sending a camera from the issue sight to the main line (done for free by the ACTUAL PLUMBING COMPANY) to understand and fix the issue. Super disappointed and embarrassed to tell my neighbors, who I had spoken highly to about this company after the first episode, about the actual service of this company.
Andreea Torok
5 years ago
We called Rooter town to clean a sewer line.They were quick and came out the next day. They assured that they cleaned the line 100ft and pulled out some tree roots for a special deal $95.Next day at the house inspection that drain in the basement was clogged so we called them again. The owner explained that this is a separate pipe so it cost us another 85. We hired a company to do a sewer scope and to our surprise the scope could not be completed. The line is obstructed at 55 ft. We called the owner and he explained that this was a no warranty cleaning and they will be happy to do a scope and a new cleaning at a discounted price of 150. This people do not stand behind their work and their ethics are questionable. Stay away and hire somebody else.
CRYSTAL HOOPER
5 years ago
Rooter town came out fast and friendly! They were able to diagnose and solve my issue quickly and kept my home clean. I would absolutely recommend them to anyone needed plumbing work!
Fast, friendly, knowledgeable. Even took great care in the cleanup. Thanks for wonderful service.
Lucinda Pittock
6 years ago
JR was so helpful and he left the job clean. He went the extra mile by giving me helpful tips on keeping my kitchen drain clean. Thank you JR- it was a pleasure doing business with you!
Richard Frey
2 months ago
Total scam. Made up 5k worth of repairs on the drain line and then was pressuring me to commit on the spot. I hired another company to come over and they said the sewer line was in perfect shape (and send me the video of the scope to prove it)
This is the first time I contacted Rooter Town. The first person I talked to was very professional. I set up the time for the plumber to arrive at my home. I received a call later asking me if the plumber could arrive earlier because he was available. Great. The plumber arrived on time and I showed him what the trouble is. He gave me an estimate first, then gave me the contract to sign before he started. All the work and charges was clearly stated. JR, the plumber, was excellent, professional, and knew exactly what he was doing. This is the BEST company I have ever seen. I will not ever call another plumber. Their fee for the work completed was more than fair. I would recommend this company.
brad palmquist
8 years ago
Great service from zack. Didn't give up till he fixed the problem. Will definitely use them again!
We had a pretty conventional problem of a kid flushing a rock down our toilet. Our Rooter Town technician did a great job of identifying and remediating the situation with alacrity in a friendly manner.
Kim, David, Ryder, Evie Smith
5 years ago
I called them on a Saturday night and they were able to come on Sunday morning. Ben was knowledgeable, kind and respectful. He made suggestions of what might be some next steps, but did not push the “up sale” - which I appreciated.
Dave did an excellent job today he was kind and respectful also did the job with a good character
Oscar Johnson
4 years ago
We thought we had major problem with sewage damage the plumber Sam came and fix the issue in five mins or less with no charge..Great attitude and big help.....
Jill Asrael
10 months ago
Bottom line: Rooter Town scoped our sewer line after cleaning it and told us there was a blockage and cast iron line was so eroded it needed replacement urgently. Quoted us 10k for repairs they could start the very next day. $300 later, they provided no video or photos. Second opinion revealed no blockage and no urgent need to replace the line. HIGHLY DISSATISFIED IN THEIR DISHONEST PRACTICE.
This company has done our plumbing yrsrs. They've repaired our plumbing outside and done some small jo s in our house. We've re always used the same company and they've done g t eat, 0 Highly recommended
Called Rooter Town for a quote to fix a leaking waste drain pipe located in my basement right below my kitchen sink on the main floor. Seal had deteriorated on the PVC joint. Was quoted $550.00 to replace 3 feet of the kitchen drain pipe (inclusive of 2 hrs labor).Ended up going with a local Master plumber (Don at PHI Plumbing) with 15 yrs of experience and great reviews. He replaced ONLY the PVC joint and did the job in 30 mins for $90.00!!!Stay away from large chains that try to rob you!!
This was a really pleasant experience, all around. We had a plumbing emergency and called Rooter Town after two other places said that they couldn't help us any time soon. Rooter Town scheduled a plumber out to us for the next morning.Josh arrived at the promised time and worked quickly and competently. The problem is completely resolved and I feel confident in the quality of the work.
We have used this company before and last week we needed them again after several years. We called at 11 am and Rhett was here by 1! Super employee and a wonderful reflection on this company.
Please contact them for any plumbing problem!!
David today was very professional and organized in assessing home drain issues and coming up with corrective solutions. Will in the future use Rooter Town.
Dave came out and was very friendly and professional! He cleared our drain in about 20 min.
Used rooter town on a Sunday for a clogged kitchen drain. We also asked see if we could do our main sewer line as well since it had been many years since this was done. Dave came early, took care of our kitchen drain promptly, then problem solved so we could get our main line done. He had to go into our crawl space to get this done. Was very accommodating, offered sound advice and was completely professional throughout!
Melissa Quezada
5 years ago
I called Rooter Town after waiting for Rooter Rooter to show up for 5 hours. They had a tech Jordan at my house 30min later. He was friendly and fixed my plumbing issues in about half an hour! I will definatly use them for all my future plumbing needs.
Mary Ella Hernandez
3 years ago
Special thanks to Jared (a supervisor), great work!I didn't have a chance to compare prices because the situation was an emergency but they responded very quickly. Everyone I interacted with was very kind, professional and polite. They not only responded quickly but they were thorough and did a great job. My Exhusband is a plumber and he said they did a great job replacing 12ft of our main line.Thank you all
Arlene Strock
5 years ago
Billy did an excellent plumbing job.
He was courteous and very helpfhelpful.
I would highly recommend Rooter Town to everyone.
Sherrie Dupont
5 years ago
Rooter Town did an excellent job! We had a major plumbing issue that they diagnosed and took care of right away. They did great work and were very professional. I would highly recommend them!
Valerie Whiddon
2 years ago
I had a backed up sink and Dave came out and fixed it. Didn’t need to spend more than advertised to get it fixed thank you
Got right to the problem. Came right over, same day I called and showed up on time. Friendly, respectful and informative. Great service!
This company is horrible. I was actually excited because when I first called, the lady was very pleasant and was able to schedule me a same day service. HOWEVER, when I received the '15 minute' out phone call notice, I immediately left work and went to my house (admittedly 5 minutes behind schedule) and sat there for over a half hour. I then called and talked to a man who was completely rude. He didn't even consider for one second that there was any sort of mix up NOR did he offer to reschedule. At the end of the call he did mention they were very busy and perhaps I try to go with another company. Being a small business owner myself, it is crucial to have someone who is conscious of their customers and understand that a little customer service goes a long way. I will never use this company nor recommend them to anyone else - for my commercial or residential needs. It's worth paying a service fee to have reliable service.
Christy Fantz
2 years ago
Very professional, price was lower than every other place around town. I had to replace my outside plumbing system and they did it all quickly on the July 4 weekend in one day. Highly recommend Rooter Town.
They showed up on a timely bases and did the job in a professional manner, very friendly and helpful. We will call them again if needed.
Lida Khailova
3 years ago
Eric was so kind and friendly! He came in and assessed my problem immediately. After a good conversation he thoroughly explained how my shower works! Thank you so much! What a great price!
We called on a Sunday to rooter our main. A technician came out and was unable to clear it with the auger, and we were then told that another technician would have to come out with his scope to diagnose the problem. He was out within 20 minutes. After scoping the pipe Jon gave us the diagnosis. What we needed to fix the problem was not what we were expecting, but it had to be done. Jon was out promptly the next day to help. He cleared our blockage with another tool and got our service back within 12 hours. After clearing the pipe Jon gave a complimentary camera scope service to see exactly what the problem was in addition to discounting his services. Professional, knowledgeable, and most importantly customer oriented.
Dave,The plumbing tech that came out with in twenty four hours really did well by us. He was clean, courteous and professional. Providing multiple ways to fix our problem. Luckily, the first solution worked. Give this man a raise!-Jake
Last year they replaced our sewer line. They replaced the worst part of same day so we could still shower and use the toilets and then came back the next day to dig up the yard and replace the rest of it. Gave us such nice clean outs and my grass was barely damaged even with the small excavator having to be driven on it. They communicated with my insurance too so we could be reimbursed for our part. Definitely recommend.
Colton Murray
3 years ago
Dave is a legend. He came to my house, showed up early and got the job done. This guy knew exactly what he was doing. He came up stairs, let me know the prices and how it works if they can’t clear it (extra to pull the toilet) and I agreed and he got to work. He shoved that 6 foot snake down the porcelain throne and went to town. It was a sight to see, I heard some people even call him the toilet whisperer. he got it cleared up without having to charge more to pull the toilet, that’s some quality work right there.Sorry it took me a few weeks to write your review, Dave, but you did awesome. Everyone should ask for Dave.
Not only did they charge us nearly double what other contractors told us the job was worth, but they also lied about applying the first days diagnostic fees to the much larger and expensive fix.The job should have cost under $2000, we got taken for $4000 and then they added on another $500 after promising to credit us.These guys took advantage of landlord who could not be on-site for the repair and ripped us off!
Josh was our tech and he was great! Super pleasant and fixed the issue fast! Wonderful experience with rooter town !
Bryan Johnson
5 years ago
The technician was overly aggressive in snaking my kitchen sink which was backed up. It caused a black sludge and water to come out downstairs near the water heater. Luckily I had gone downstairs just before he left. He charged me again to snake a line downstairs. He left the mess up to me and wasn’t very curteous or professional. I called the office and spoke to a manager who said it wasn’t due to their work and he wasn’t polite on the phone. With restoration, carpet, and drywall repair we ended up spending $1,200 plus their $190 on what should have been a simple problem to fix. I would never use them again and wouldn’t recommend them to anyone.
Josh the technician that was sent did a GREAT JOB and was knowledgeable and finished the job and had a great attitude the hole way through the job.Hands down a great experience. Thank you sincerely Carlos Vargas
Annette Mueller
3 years ago
I loved how responsive they were. I called on a Monday morning and they came over to clear a drain pipe for their $95 flat fee within a few hours. However, I then figured out that their pipe clearing service is just to get them into the door in order to schedule more expensive services. They instantly wanted to scope the drain for another $150 and already scheduled it without first consulting with me for the next day. So they should get 4 stars for being very responsive, but only no star for their high pressure, used-car-sales-like tactics. I wil be looking for a plumber who will perhaps charge me 20% more but will not try to sell me on things I may or may not need. Looking for a trustworthy plumber.
Maeve Haggerty
5 years ago
Ben gave great service! Was friendly and not trying to scam us! Got day of service, no trip charge, just straight to business!
Fast & Quick Service. Showed up on time, and very pleasant nice young man Ben! Rooter Town has very competitive pricing. Will call again!
January 14, 2014 THM
ryan anderson
2 years ago
Jason was punctual, courteous and thorough with his work. I felt extremely comfortable with him in my home and would not hesitate to call again if/ when my drains clog again.
I am pleased with the professionalism that we received from Hudson and his staff. Hudson was always on top of letting us know when someone would be out. He was great with working with us and our busy schedules. If I could give Hudson and Rooter town more stars I would. ⭐⭐⭐⭐⭐
Mallori Beeghly
5 years ago
When our main sewer line fully collapsed this past Friday afternoon, Rooter Town came to our rescue! They had a very fair price (we called 3 other places for quotes) and had us fully up and running again by Saturday early afternoon! They were kind, respectful and did an amazing job! Their clean up was IMPRESSIVE! It looks like a before picture of my yard! I would recommend this company and will use them for any needs in the future!
We had a sewer issue and Calvin came out and did a excellent job. He was very professional and I will use your service when needed. I will definitely recommend you guys.
Add says $95 to clean pipes up to 100 ft.
Because plumber couldn’t find main access and had to remove toilet to clean drain, the cost went to $245. Total time on site was less than 30 min. $500/hr?
Daniel Clarke
10 months ago
I called with a blocked kitchen drain at 3.08pm Monday and they scheduled someone ASAP (without emergency charge - it wasn't an emergency!) and they arrived at 4.15pm same day (and there was a courtesy call to say on the way). Super polite and knowledgeable plumber that solved the issued even though took a couple of attempts. Importantly, they stuck to their agreed promotional price of $95 for drain cleaning all in. Would totally use again!
Dave was very professional, showed up early and did a great job. We highly recommend this company and will use them again.
Jim Dietvorst
4 months ago
Rooter Town did a great job of coming out to clear the outside drain and even coming back the next day to run a camera through to show that we needed to replace the outside drain for the last 15 days. The problem I have is that they said they would provide a copy of the video and pictures that they took. I waited several weeks and sent several emails asking for the pictures and videos but I still to date have not received them. This makes me think there might not be the problem we were told. All I am asking is that they provide what they promised.
Donna McNulty
5 years ago
They were very responsive to my concerns re: cost of services rendered. Zak was quite helpful and responded in a timely manner.
Georgia Michelle (Dance with Georgia)
4 years ago
Made a ridiculous mistake with my outdoor faucet this winter that blew and flooded my bedroom this weekend. JR came out early the next day, knew exactly what was going on and fixed it quickly. He even gave me great advice on some other plumbing issues I am having in other parts of the house. Very knowledgeable and pleasant to have in our home. Highly reccomend!
Suzen Rodgers
5 years ago
My tenant called Rooter Town to clear a clog in the basement of my property. Unaware of their presence, I was contacted one morning by the tenant that a tech was there and needed to talk to me right away. He got on the phone and explained that they could not clear the line and if I wanted to get it fixed today they had a camera tech available to come scope the line and find the problem. I usually use someone else but they were there and they had already started. They explained that it would be $238.00. I told them no thanks that I have someone else (Main Line Sewer)that charges $135. Main Line scopes the entire line, provides a DVD, details all issues including length from clean outs on the invoice AND locates and marks any issues above ground. It usually takes an hour or more. The tech said they could match the $135 and a tech could arrive within an hour. I was told by the tech with Rooter Town, after checking with Main Line Sewer and finding out they were booked for the week, that they needed a credit card number before they could scope the line. I, Approximately 30 minutes later, received another call from the Rooter Town tech. He told me they were done and they were able to clear the line. They explained that I had heavy build up in my line (Cast Iron) and that they could water jet it out for $550. At this point I told them they were done and I needed the invoice and the video. I waited 2 days for the invoice and video. First of all, the video was 3 minutes and 5 seconds long. Keep in mind 2 clean outs to go into and the entire length 60' took them 3 minutes and 5 seconds to scope and was very hard to analyze. While watching it I discovered that there was multiple broken pieces of clean out caps in the line. I contacted my tenant and he confirmed that not only he saw the tech hit the caps with a hammer, but he went outside and the tech explained that he was replacing the caps because he broke the others and they were in the line.I called Rooter Town's Offices and asked for a supervisor. I explained what I had experienced, I explained that I was told by the Rooter Towntechnician that they could not clear the line and a scoping was needed to fix the issue IMMEDIATELY. Without taking a breath he told me that his tech did NOT say that. How could he know that? The supervisor was argumentative and over talked me. I explained that the plastic caps were broken and left in my line to which he remarked yeah they probably should have cleared those out before they scoped it. I told him that I was not approving the charges and was extremely dissatisfied.I hired a different sewer line company that I have used multiple times in the past to come out and ensure the line was clear $99.00. I didn't feel that Rooter Town was being honest and needed to be sure the caps would not cause future issues. The new sewer line company stated that there was nothing wrong with my line that they could see and didn't believe that it needed water jetting.I contacted Rooter Town and gave them and update. I explained that I had to hire a different company to ensure the issues were corrected because I had been deceived by them and they were being uncooperative. They stated that they had already charged my card and would not refund my money.I contacted my Credit Card bank. After some time I received a response from my bank with the information that Rooter Town provided to my bank. In the information they claimed that I requested the scoping of my line. Why would I ask for that? The line was replaced in 2011. Also, they provided a signed copy of the credit card manual slip. My tenant (William) signed the original work order when they left the day they were at the property. They credit card slip was run sometime after that and had a signature on it vaguely similar to my tenants signature. I have notified my tenant of the potential fraud. Regardless Rooter Town stated that it was my signature.This is a warning to anyone not paying attention very closely to Rooter Town.
Sam here in Denver did a great job unclogging my toilet + shower!He was friendly and went the extra mile to search for the most affordable options to fix our plumbing issue.Thanks again!
Elizabeth Peterson
6 years ago
I would recommend Rooter Town. Bobbie was my plumber and he explained everything very clearly. It did not feel like out of market pricing. I have sent another company Done Right out the door for abusive pricing. Bobbie was professional, friendly and solved my problem. It's never fun spending on a plumber. I feel I got a good value. Liz
Ian P Gilchrist
4 years ago
Highly recommend. Quick response. I felt they were honest and did a little bit more than they said they would. Also, they cleaned up way more than I was expecting. Thank you!
Very nice people however they will try to tell you that your sewer line needs to be replaced. Not only does this company clean drains they also replace drains. Mason came out and tried to clean the main sewer line. He said he had 5 years experience at cleaning drains. After a short time of working on the line he stated there is a problem and we need to have a camera put down the line. Karl came out and put the camera in the line and put the hard sell on to start the job right then and there on a Sunday (Fathers Day) at 3 in the afternoon. The next day Colorado sewer came out cleaned the line no problem 90 day guarantee.Don't trust this company if they tell you the main line needs to be replaced, get a second opinion.
Mike Welliver
3 years ago
I had a sewer scope company check a line for an investment property i'm purchasing. They were unable to complete the scope due to a large amount of roots (still did not have a drainage issue, just unable to get the camera through). I called rooter town which came up first on the google search. The tech came out as scheduled and attempted to clean the line. Within 5 minute of placing the line into the pipe he was stuck/caught. I told him about an offset in the line and explained i had video showing the area he needed to clean. He said no problem, while stuck he went outside to call his supervisor 4 different times. I walked out for about 5 minutes and when i came back he stated, Oops the line snapped and my blade is stuck in the pipe. He stated a supervisor will come out the next day and fix the issue along with doing the scope work. Also stated no charge for today but tomorrow you will need to pay for Scope and Cleaning. Next day Supervisor showed up and stated i'm sorry the tech out yesterday was inexperienced and that should not have happened. He then went on to say he can not fix the blade issue other than digging up the line and will not put another line in the pipe. I said don't bother and let him leave.5 days later i get a call from the listing agent stating the owner received a call and pictures that the toilet, tub and kitchen sink are now backed up and they have never had an issue. While the Rooter Town tech was working on the line he had the water running for 45 minutes while trying to get his line out and not issues with drainage until the blade and line snapped!I called Rooter town again and asked for their Insurance information to file a claim, the GM Dan Last name he said was Peacemaker he said no way i will not give you the insurance information as its not our issue. i was like i have video footage showing the line prior to your blade being stuck and your tech ran water for 45 minutes and stated you have good drainage but that was not good enough for him.He then agreed to send another supervisor out on Thursday (6 days after the snap) this guy asked me to sign a form that if his camera got stock i had to pay for it to be removed only reason it would get stuck was due to his Blade! i told him to get the EXPLETIVE out of here as i'm done with this unprofessional company, i should not have said what i did but at this point my frustration was high and i was dealing with expenses to a property i didn't even purchase yet.I reached out to my realtor and listing realtor and both said wow, do not go with Rooter Town we have had nothing but issues with them.I then was referred to Colorado Sewer Service Inc. the arrived within 2 hours after the tech from Rooter Town left. Colorado Sewer was night and day vs. rooter town. I explained the situation to the tech and he was like thats really odd and getting a line caught does happen but we've never snapped a line. He was setup and running his line within 10 minutes, difference in equipment was the gauge of his line was twice as thick as Rooter Town. The Tech was past the 20ft point of Rooter town within 5 minutes and then was able to get out 120 feet with both a 2 and then 3 blade to clear the line to the main.Now takes us today, i get the line scope done no issues with the line all the way to the main! a few roots still behind but nothing major and now have a great picture of ROOTER TOWNS blade caught in the drain.Please DO NOT USE THEM!! Call someone else or at least get a 2nd opinion if they pull the WE NEED TO DIG IT UP LINE. i spent $300.00 vs. $10,000! Good luck and go with the company that just does drains not the excavation and replacement as they always look to go with the higher bill.
Spencer Sosebee
5 years ago
Charged me $240 to tell me roots are in the pipe and that’s it! Waste of money and time! They said they had a special going on what lie!
Amy (Yt kids)
3 years ago
Dave was fantastic, found a way to work around the access issues in our older house. We will definitely use them again!
Richard Zoubovitch
4 years ago
My mother needed a new sewer pipe and new roof ventilation for her plumbing and I've also called them numerous times to do basic rooter work and have been very pleased by their work
Sam and Isaac were very professional but also very personable. I appreciated the way they made sure to work clean and took care of business! They took time to make sure I understood what they were doing. I would recommend this company to anyone who needs this type of service.
David was great. On time, fast, and friendly. Did a good job cleaning out our main line. I would call again.
Called them for a drain cleaning and they said my sewer line was broken and I needed it replaced and it would cost $6k and that they had financing and that my drain would back up soon. Thieving company !! Nothing is wrong with my sewer line, good thing I got a second opinion and my drain has yet to back up. Don't use !! Unless you want to be upsold on cameras in the drain, new sewer lines, etc.Maybe they tried to take advantage of me because I was a women and my husband wasn't home.
The Sochy Squad (Pokemon Lovers)
a year ago
I was nervous to use them after reading some of the reviews here. I need to share that they were 100% honest about everything that was wrong with my current pipes. I am somewhat of a cynical person, so I did share the information with a long time family friend who is a plumber, and he validated everything they told me. I wouldn’t say they are the cheapest but they aren’t the most expensive. Knowing that they told me the truth and didn’t try to sell me on work I didn’t need, I will use them again if the need ever arises.
Simple and uneventful, which is all I can ask for an annual sewer rooter. Highly recommended.
laura marquez
5 years ago
Great service! Ben was our tech he was very friendly. Fixed my sink very fast and efficient while still providing great service.
I recently had my Sewer system completely backup I had Shawn and Damien come over and in less than an hour they had found and cleared the clog in my pipes, They were very punctual, professional and efficient.I would highly suggest to anyone who is having any issues with their Plumbing at all to call the people at Rooter town. Thank you so much you guy's rock!
I had two technicians - Dave and Mike - come out separately for two different issues and they were both terrific. I would recommend Rooter Town Plumbing to anyone. Their staff were on time, prompt, courteous, efficient and they fixed my problems quickly without trying to get me to agree to additional work or things that I didn't need. I was very happy with their service.
Jared pitched me a warranty. I asked for paperwork on it after the work was done and it did not seem to exist. Highly doubt this company wants to stand by their work. Awful communication! I would highly recommend getting a second opinion and making sure that you have a company that will provide you documentation of what they're trying to do to your home.
Michelle Myers
3 years ago
Customer service to schedule was easy. Gentleman who came to do our annual drain cleaning was friendly and on time. Price was great, was paying almost twice as much with another company, for exact same work! Definitely will use them again!
Very unprofessional. Called to get an emergency clogged drain done. Was scheduled to have someone come out later that night. Near the end of the night, got a call to postpone for Monday. Was given the choice of range in time, I picked 6 to 8 pm, as we all have work. About 7:30 pm Monday night got a call stating that no one was avaliable to come out and was asked to postpone for Tuesday morning. Are you KIDDING me! The house has been clogged for 1.5 days and you're asking me to reschedule! Don't waste your time with these guys, they'll give you the run around with any excuses available. Call someone else to honor your schedule appointment to get your emergency clogged drain done in a timely manner.
This was the third time we have used Rooter Town in the past few years (two drain clean outs and a mainline repair) every time they have been super professional and friendly making sure that the work was done right each time. For this visit, I contacted Rooter Town and got Brianna, the receptionist, who was super nice, she even called me back when my phone had poor signal and dropped the call (really appreciated that). Josh came out to clear the kitchen drain line, he was friendly and professional. He completed the work fast and efficiently and even provided a few tips on how to better maintain the kitchen drain line to help prevent problems in the future. I highly recommend them for any plumbing work!
You don't really need any additional services, just maybe put some enzyme down the drain to keep it moving. That will be $95 for a Memorial Day weekend Sunday drain snake-out. Said no plumber ever except these guys. Cheapest price ever, and no upsell. I'd trust these guys with my ATM pin.
So I called this morning really needing someone out as soon as possible! I called around 830 and within an hour have had someone here, fix the problem, pay and leave. I’m so thankful for my tech Jason who was awesome and helpful! He explained the problem, solved and made sure that I still had time prior to needing to leave my home by 10! This was the best service call I have EVER had! Thank you Jason and the front desk woman who were very kind and helpful as well!!! Awesome team here!
Aaron Stephens, MBA
3 days ago
Fast and quick! So glad I called. Highly recommend!!!’
Michael Lewis
3 years ago
While the staff was friendly. My experience was worst than buying a used car from a dealer.The advertised price of $99 was quickly changed to $150 plus $200 for a camera. I asked would they run the scope via the roof, they said they wanted to run it through the toilet. When the plumber arrived, he said there would be an additional charge of $150 to remove and reset the toilet. He then chatted with his manager and offered a $55 coupon reduction. The plumber found a blockage and said the repairs would be $5,800. Once again after speaking with his manager, they said could reduce it to $5,000.To add insult to injury, when I asked for a video, they said the price was for only a live view of the obstruction.
Dave was extremely knowledgeable and quickly fixed my problem. Was so much easier then I thought it would be. Would recommend these guys for anyone looking for a reasonably priced plumber who knows what they are doing. Thanks!!!
Nick Jakubowski
4 years ago
The Rooter Town Plumbing team was super helpful. From the receptionists to the techs. Dave was super friendly, assessed the problem immediately, and explained what was the issue. He was in and out in a few minutes making it an easy process.
Stephanie Jarvis
5 years ago
My garbage disposals motor was running but the disposal was not working I tried to clear it out to get anything that may have been jamming it out of the way and was unsuccessful visibly there was no jam. I called Rooter town and they sent a very polite man named Billy the same day who arrived during the window provided and fixed the problem within minutes. I even got a call to notify me when he was on his way. I was expecting to have a large bill but was very pleased at the low price and great services provided.
Peter Herring
6 years ago
Funny how you can't see the Yelp reviews of this company:Here is what we experienced yesterday afternoon with this company-Not happy when I got home and my wife told me she couldn't get our regular plumbing company and Rooter Town could be get there. She then told me that they apparently couldn't clear the clog. The fact that they told my wife that they ran out 100' of cable(my main line is only 65' from house to street line) and could only get a small hole punched through, they said they'd have to have the supervisor come out tomorrow to run the camera down the line.I would have no issue, but they charged us $495.00 for something that should have only been $200 if removing the toilet was to cost $105.00........they are basically attempting to charge us another $250 from the original $95 that jumped up to $245 since they had to take the toilet off and to come out and put the flex cable camera down the line(which they never put the downstairs toilet back on)to determine why their two(2) tech couldn't clear the blockage. I then was really upset when I got online to lookup reviews only to find other folks seem to have been ripped off or experienced horrible service from these folks.Thank God my wife paid with a check so we can cancel it in the morning once I meet with the so called supervisor that costs $200 to walk into my house! FYI- the last time I had a camera snaked down the main line(5 years ago), it was only $35.00.CHECK OUT YELP REVIEWS BESIDE JUST THESE!!!!I will be following up this review after noon today.
Jonathan Hall
5 years ago
Kory & Bryan came by on time and were very courteous and explained to us our situation regarding our basement drain. Reasonable prices and great service.
Brian Erickson
7 years ago
Too old to do the simple stuff myself anymore. Tech Bruce did the work in an hour, and listened to my stories without complaint. Excellent service and very reasonable charge. Highly recommend!
DMLM Marcantonio
5 years ago
I have used Rooter Town Plumbing several times and have always had a good experience! The technicians are friendly and knowledgeable. I will continue to use this company for my plumbing needs.
Wong Properties
3 years ago
DO NOT CALL THIS COMPANY, they came out due to my main line backing up said they ran 60 feet and ran into something and needed to camera the line for an additional $295.00. I called another plumber who went out 120 feet. They then went and opened the manhole cover and figured out it was an HOA problem in the common area. Waste of $95.00.
Brady S. has been amazing to work with. My old Wash Park home has had a number of main drain issues with clogs the last few years. His service, communication, and professionalism has been amazing in fixing the issue. Certainly someone I'd strongly recommend for any needed plumbing issue.
Walter Garcia
5 years ago
Ben was very courteous during his visit. Awesome young man. Got the job done and cleaned up. Drain issue was taken care of. Thank you
Bruce was great! He was very kind and fixed the problem quickly. Definitely would recommend!
Our plumbing began to back up over the memorial day weekend and I was worried that with the holiday weekend nobody would be available. JR came out right away and was very professional. He walked me through everything and when he could not solve the problem he got his supervisor Kory out to help us that night. Long story short, we ended up needing to replace or entire sewer line from the house to the main line. Kory and his team did a great job and got us back to normal in a couple days. They even fixed a leaky sink we had for free because of the extensive work on the sewer line. Kory and JR did an amazing job and really got us through a bad plumbing spot.
Crystal Niave
2 months ago
Had to have drain line replacement done in yard. They didn't do a bad job, got it done, but had horrible communication during the process. I had to call to find out what the next step would be after the hole was dug and if they had finished laying the new drain. I had to call to find out when to expect them back. Wasn't told when inspection was scheduled for or if it passed or failed, I had to call to find that out too. Didn't contact me after work was complete to even see that I was satisfied with the job they did or if I had any concerns. Price was more than I think it should have been. We rushed and didn't think to shop around first ,I would recommend getting quotes elsewhere.
Bryan Douglass
3 years ago
Outstanding service, wonderful team who balances empathy with transparency much better than most. Highly recommend and cankot thank this team enough for getting our home back on track. Outstanding!
Alexus Cook
11 months ago
Their driver almost teeboned my truck by running a stop sign then proceeded by flipping me off because he didn't stop at his stop sign. Very unprofessional. Aggressive behavior isn't what you want for your company, gives the company a bad look. This company should take a look at who they are hiring.
Dave Campbell came to my house within 2 hours after calling his dispatcher. He cleaned out my kitchen drain very fast and efficiently!
Super fabulous and got the job done for $95.00! What more could I ask for!!!
Michael Palmer
3 months ago
We had a sink drain clog at a rental property that was very severe. I called them, their service was very professional, and they were able to get someone to the property within about 90 minutes and the problem was solved in an hour.
Margaret Smith
2 years ago
David was very knowledgeable and courteous. I would and will definitely recommend this company to everyone I know. Very happy with the service.
Eric came on time to our house and did a thorough job finding the problem. He cleared our pipe very well, while explaining everything he was doing and why. We will be bringing our business to them again for sure, should we ever need.
Perry Merritt
3 years ago
Got called by a tenant of mine to clear a main line. Tenant called me to approve $95. Plumber got there and said they had to pull the toilet, amount turned to $245. Plumber said there is something in the line, called for a camera, now we're at $395. Plumber called me and said the main line is damaged and needs to be dug up. They have a crew standing by... on Sunday afternoon... ready to come out. It'll be $5800. I tell the plumber I'm getting a second opinion. Plumber calls back less than ten minutes later, my boss say's he'll do it for $5000. I tell him I'm getting a second opinion. I called an inspection service that does not do repair. They said the line is just fine.I have instructed my tenant to never call this company again.I have seen this exact story on multiple yelp and Google reviews
Jamie Phillips
2 years ago
Dave was on time, quick, and clean. Didn’t sell me excessive services. These guys got me out of a pinch for cheap, thank you guys
Thanks to Dave for cleaning sewer line. Prompt service and attention to taking care to protect floors was greatly appreciated!
Used Rooter Town to clear out our main sewer drain after a back up on a Sunday morning. They were out within 2 hours. Did the job quickly and cleanly, and only charged $95.00. Wow! Angel was our tachnician and he was informative, did the work cleanly, and was very professional.
Jolynne Carter
9 years ago
Fast & Professional Service. We had to have our sewer line replaced and Chandler was very knowledgeable and professional. They replaced 37 feet of our sewer line, which was desperately needed based on the video and they completed the job quickly. The price was very reasonable based on the amount of work completed. Everyone was very professional! Highly Recommended!!
susie grimmett
5 years ago
Great experience! Billy had the job completed within minutes. Will use them again!
Donna Montoya
10 months ago
They left my flooruneven...did not secure mymain support wall.. told me it would be a 2 day job.. took 3 days at double the price. Said they would just lay my newly put in carpet back.. but cut it...not happy at all.r to chop out the concrete around my
I “Rockpile65” H
6 years ago
This is an update to my review of Rooter Town yesterday March 31, 2017:Not happy when I got home and my wife told me that they apparently couldn't clear the clog. The fact that they told my wife that they ran out 100' of cable(my main line is only 65' from house to street line) and could only get a small hole punched through, they said they have to have the supervisor come out tomorrow to run the camera down the line.I would have no issue, but they charged us $495.00 for something that should have only been $200 if removing the toilet was to cost $105.00........they attempting to charge us another $250 to come out and put the flex cable camera down the line(they never put the downstairs toilet back on)to determine why their two(2) tech couldn't clear the blockage. I then was really upset when I got online to lookup reviews only to find other folks seem to have been ripped off or experienced horrible service from these folks.Thank God my wife paid with a check so we can cancel it in the morning once I meet with the so called supervisor that costs $200 to walk into my house! FYI- the last time I had a camera snaked down the main line(5years ago), it was only $35.00.I will be following up this review after noon tomorrow.So I got a return call from Rooter Town at 7:56am this morning. The story that was told to my wife about not being able to use the toilet other than liquid was apparently another lie. They are telling me that we could have used our toilet and that there was no blockage.......WOW!!! Completely different story.I have requested the supervisor or Ben Thomas to come out to my house in person to get a new check that includes the orginal $95 plus $45 for pulling the toilet and an additional $20 to cover the 20mins into a new hour since they were at my house for 1hr 20mins(time that was used to tell my wife an elaborate story!DONE Plumbing who we should have waited for to begin with, is coming out to re-run the line and confirm I have a truly clear line.Sad that the guy went from $495 down to wanting to charge me only $175 to make it right.Honesty- this company has NONE9:50am Saturday April 1st Update-I have a better feeling towards Rooter Town after meeting Jesse yesterday at my house to give him the $175 check. He listened to my frustration on how his employee's left my wife and daughter hanging with a complete unsure feeling whether we could or couldn't use our toilet.....Jesse wouldn't accept the check and apologized for what we experienced, the company is a family owned and operated business and he stated that scare tactic or any other form of deception is not how they do business and the employee's actions and communication technique's will be addressed.He did offer to complete the job for free and extended a free camera snake call in the future if I would be willing to give them a second chance.Any company that provides bonus or incentives to its employee's by Upselling, opens themselves up to the potential abuse of creating problems to increase the invoice by their field employee's if there is not a moral compass.I will seriously take Jesse's offer into consideration the next time around.
Heather Hatch
4 years ago
Eric was honest from the beginning about possibly not being able to get the toy jammed down my toilet out. He offered me many options to help me save money. In the end, we were successful and the toy was retrieved!!
I've used this company a couple of times before and I've always had good experiences. Today, Eric was very professional and courteous throughout the job. Very good at communicating what was going on. Job required a little more than just unclogging the drain and he did a great job of explaining what was going on and completing the job in a timely manner at a reasonable cost.
Everyone I dealt with was courteous, and prompt. My old house has some unusual plumbing that does not lend itself to router rooting. The technician who tried to do that took an hour of banging my pipes before understanding this. But the next day the plumber (Camden) arrived and quickly saw where to open the pipe to remove the clog.I verify that all their claims of good customer service are correct, and recommend them.GF, Erie
They were here within 2 hours of me calling thier office. Jace, (the tech)
Was extremely professional.
He knew exactly what needed to be done and took care of everything.
I highly recommend Rooter Town and if I ever need them again I will request Jace.
Had a Ruff Start but Rooter Town Made sure my plumbing issues were taken care of. They actually went the EXTRA mile to complete the work needed. KUDOS to Bruce, YOU ROCK!Well, due to a family member my toilet had issues a week after Rooter Town just fixed my kitchen sink. The problem was a quick resolve at a fair price, so once again Thank You To RT for sending out yet another great professional.Thank You David, YOUR AWESOME 😎
Horrible interaction. These guys are not 24/7 and do not clean up after themselves. They will try and up sell/add services any chance they get and nothing is guaranteed unless you pay extra. Please move on to the next plumber as these guys are the worst.I called them for a clogged toilet. A worker came to fix the issue, and after trying for about 5 minutes, with a broken tool, he said he could not fix the issue and I would need to reschedule with a different crew that could fix it; but I would still be charged the $95 for him trying with a broken tool for 5 minutes. I was rescheduled for that evening and was told they had a light schedule and they would probably be here a little early...I was also told that all of their work comes with a 60 day guarantee. Not the case. 10 minutes into my scheduled time, I was called and asked if I could reschedule. I explained that I was leaving town and this was the only time I could be here. I also said that I could meet them at any time that night/ early morning. I was told that the next time would be tomorrow and that there was no way they could see me until then. I asked them why not if they are 24/7. He explained the next crew doesn't start until 8 am the next day... so I guess they are not 24/7 more like 8am-10pm. I had to have someone else meet them the next morning and after starting the work they said the only way they guarantee their work is if I pay an extra $250 to have them put a camera down the sewer line. No one mentioned this to me until after they started. When I returned to the bathroom to check on what was done.. There was what I hope was mud all over the walls and floors, it took me over an hour to clean up the mess they made. They also removed my toilet and replaced it without re-caulking/sealing the toilet. I guess I was under the impression that when they would take my toilet off and re-set it, they would do it correctly. I'm guessing you have to pay extra to have them do it correctly. I am now smelling sewer from my toilet because they did not set it correctly. I can not tell you how disappointed I was with Rooter Town. Even when I was talking with the manager/supervisor, he made me feel stupid and like it was my fault that I was asking them to fix my toilet, very unprofessional.
Natalie Hamilton
3 years ago
Dave was professional and polite. Quickly unclogged my shower drain. I would use Rooter Town in the future.
We had a leak that turned out to be a very simple fix. Josh came out Sunday evening. He took his time and made sure everything was working properly. No charge. This company wants to keep customers and they are doing it the right way. Thanks.
Larry Schott
10 months ago
Terrible company. Would recommend to never use this company. Same problem as a lot of others. Had them come to clear a clogged drain that part was good . Manager came to camera the line said the cast need jetting. Paid 4500 for drains outside. Sound familiar. Never saw them jet the line,did it supposedly when I wasn't around. Has them come and camera the line again didn't lol much different. Asked multiple times for the video and never received them. Beware I'll never use or recommend them to anybody
I called late last night because our sewer was backed up. They were nothing but polite and had Jared was out in an 1 1/2 hours. He tried to snake the drain to no avail and called for extra help. He was really professional and on top of it. This morning the extra help showed up. Jesse, Joseph, and Bobby came out to jet and scope the drain. Long story short my son dropped a plastic bottle down the clean out and it got wedged in the pipe. They managed to drag the bottle back out with some very handy work and saved me close to $10,000 and the pain of digging up the sewer line. They were professional and creative problem solvers. They thought quickly on their feet and were willing to keep trying to save us the money. Because of their quick and creative thinking I'm going to be able to pay off my student loan with the money I had saved instead of paying to have our yard ruined. I cant express how grateful I am. There are no words really, but thank you from the bottom of my heart. Our family appreciates your hard work. We cant recommend Rooter Town enough.
They are good at what they do. They cleared our low point drains with high pressure water and hooked up with some enzymatic pipe cleaner. Tyler Higgins was a great plumber and really hooked us up. Thanks guys
I called to.have my toilet fixed, but when Dave got here,the problem was gone, I wasn't price gouged for the for him co.i g out here, I know who I'll call next time
Stephanie Montoya
4 years ago
Very frustrated! Made appt, took the day off work and they canceled at the time they were going to be there!! Not professional.....will not recommend!
Jason did a great job. He was very friendly and efficient!
Thanks to Dave at Rooter Town for his thoroughness, professionalism, and hard work to unclog our pipes.
Esteban Gonzalez
4 years ago
Had a very good experience with these folks. The Tech Dave was very professional and quick. I recommend you use these people. The Manager and Staff really were very nice.
We love Rooter Town! Dave was very professional, thorough, courteous and most importantly took care of our clogged drain. Highly recommend this company and their services. Thank you!!
Carlos Gonzalez
2 years ago
I used these guys to repair my sewer pipe, the staff was friendly, from my first phone call til the excavation crew left,, I was surprised at how clean the excavation crew's work was when they were done thank you!
David was professional and friendly from the moment he knocked on the door to the moment he left. I really appreciated his work ethic and efficiency. Thanks for a job well done!
company texts and drives. Photo shows both employees texting on phones at over 65mph.
ilene morris
3 months ago
My 87 year old mother used them to fix a clog, the next day they used a camera and said I have good news and bad news, the bad news it was a break in the sewage line, the good news it's in your yard had it been in the alley it would've cost a lot. We can fix it for 6k. We went ahead and got it fixed, the following day Jordyn called me and said he found 2 more breaks, one that goes from where we fixed it to the house, the other one was in the alley, it's going to cost an additional 16k. I asked him how did it break in 24 hrs? I told him he was trying to take advantage of my elderly mother. He said no that he couldn't see the break without water running through it, he said the water was off, I told him no it wasn't, the kid you sent out yesterday left it on for my mom but not to use number 2, no toilet paper. He was caught in multiple lies, so please be aware of your elderly parents need help make sure someone is there. By the end of our conversation, he admitted there were no breaks, It's sad that there are so many unworthy people working who deceive just to get more money out of those who are vulnerable! Please be aware
Rooter town came out same day, they were fast, clean and mindful of my personal items to leave the job how they found it! I am pleased with the service and will be calling them for any future plumbing or drain needs!! These guys are great!
Dave was out here and he unclogged my bathroom sink which was filled with lots of gross gunk! He cleaned it up nicely and now it works great! Good price and excellent service
Jovi Varughese
5 years ago
Billy did an awesome job. Very good customer service as well. Price seems fair. Will call next time when I have plumbing problem.
I was very pleased with Rooter Town. I called for slow drains and they sent a technician the same day. Dave was professional and friendly. I would call them again!
Last night our drains in our basement flooded causing a huge mess. I tried snaking the shower and eventually removed my toilet downstairs to attempt the do it yourself fix. Needless to say that didn't work and we have a family of 8 who now can not use water as it will flood the basement and it is 8PM on a Saturday.....But my wife found Rooter Town on Angie's list and gave them a call, they made an appointment for someone to be here between 8am & 8:30am Sunday morning!8:28am Nolan arrived, happy and very polite. I gave him the skinny and he got to work, he was very clean with his machine even had booties on its wheels. he cleaned up after his work and charged us exactly what they said they would. he noticed a possible serious issue with one of our pipes which we will be calling them back on to further investigate.I would defiantly recommend giving these guys a shot as they saved us in a pinch and had our water draining very fast.
Incredibly rude service. The guy was extremely curt with me and my wife, and deliberately turned the shower on while I was standing in my tub showing him the plug.
We had major plumbing issues, cracked pipes, leaking water,etc. under our house.James H and Tyler H responded quickly and figured things out for us.They are both very knowledgeable and professional, very easy to work with answered all our questions.They spent the day at our house and everything is replaced and fixed with the best materials compared to what we had.Thank you so much for your quick response to us, we appreciate your help!
Jaime Reynolds
a year ago
These clowns are an absolute joke. It has been an absolute nightmare dealing with this company. Almost $20,000 and the problem still is not solved. Do not use this company!!!
We had excellent service from Rooter Town. The problem was more than a rooter issue. The technicians diagnosed the problem and explained it to us. Then they got to work and fixed it in short order. They explained what was happening and how to keep it from happening again. We were very happy with them and the work they did.
Deb Mahlmeister
4 years ago
Izaiah came to repair a backed up drain and leaking sink. He was friendly, courteous and professional! He ran into some issues with old plumbing, but fixed everything and did a great job. I highly recommend Rooter Town.
I called on a Sunday. I had a small drain back up in the basement. I tried a diy fix but wasn’t sure if it worked. I wanted to have someone “honest” that wouldn’t go into a sales pitch for something way above what I wanted. The lady who answered was able to get someone out within a few hours, I thought the “special” may not apply somehow on a weekend.Josh and Jake came out, right on time! They looked at the drain, we ran all the water in the house, and couldn’t see a back up. I was relieved to say the least. I was then informed there would be no trip charge or any charge for their time. They didn’t push for any unnecessary equipment or maintenance to create a charge since there was no obvious back up.I was very happy to find a company that honest and upfront in these times. I have a small company and visit homes myself. I hear stories most wouldn’t believe of companies not doing “the right thing”... we’ll I'm here to tell you, these guys are FANTASTIC!I will be recommending Rooter Town to all my customers, and to anyone out there who needs an HONEST, ON TIME, FRIENDLY service that you can rest assured will “make YOUR day” as they did mine!I would be proud to have employees like these guys.Ken
Duane Gapinski
5 years ago
Great service. They responded quickly to my call. Kory fixed the problem and cleaned up nicely. Great value at a reasonable price
Clayton Regier
4 years ago
Rooter town did an amazing job for me on a Saturday. Fast. Efficient. Good work, i would recommend to anybody! Thank you, Dave!
Clark did an excellent job today, not only clearing my drain issue but providing a longer term solution to my drain issues. He was extremely courteous throughout!!!
Sheridan Wendt
7 years ago
Outstanding job! Other companies had 2 day wait times and charged $59 for an estimate even though our water was cutoff to prevent leakage. Rooter Town was here within 2 hours, gave us a free estimate, and Josh finished the job in 2.5 hours. He was very professional and had exceptional customer service. Thanks Rooter Town for a job well done!
Dedric Martinez
5 years ago
Great service, clear pricing, cleared our drain, we're done in less than 30 minutes. Hopefully won't need a plumber again....but if I do. I will call these guys without question, and will be referring them out. Thanks again.
Benjamin Buren
4 years ago
Dave did a great job and was friendly and efficient. The whole experience of dealing with a clogged drain was much easier than I thought. I called and they came and fixed it for $95. Super easy.
Showed up very quickly to unclog main sewer line ( when roto rooter never showed up) . Jason was very nice and respectfully used booties. Only downside is I did feel the hard upsell on the camera of the line.
Debbie Abrams
6 years ago
We had a very positive experience. Ben was efficient and professional. We would definitely use them again .
Great experience, would recommend to anyone.
Michelle L. Cobb, WE
7 years ago
Great Service! Dano was wonderful...Go CU. In need of Plumbing/Drain services...Call Rooter Town! The price was right too!
Simon Mitchell
4 years ago
7/13/2019 I had my toilet serviced by Dave from Rooter Town Plumbing in Aurora Colorado. After the initial inspection the outcome looked bleak for a simple toilet clearing. Thanks to expert care and resourcefulness of Dave we were able to get the old toilet pulled and the mystery object removed. This was truly a God send as we had to live without a fully functional toilet for over a week waiting on another company who just called us the day of our scheduled appointment only to cancel and try and reschedule. I'm glad we called Rooter Town though cause the job was completed and the service was honest and on time.
Our kitchen sink stopped draining properly right before we were to leave for the weekend, and Rooter Town was able to get out here at 9am the next morning. Billy showed up right on time, walked me through some of the plumbing design to help explain what the issues might be so I could understand what I was looking at, and fortunately he was right, it was a simple clog somewhere (that I couldn't get with my snake). He was a total pro, and the price is definitely fair - 5 stars.
Dan @ Done right llc.
10 months ago
Called in an estimate.Their plumber Josh was pleasant and his number fit the budget.$10,000.00 dollars on a job with 800 in material and a day and a half of labor for a couple plumbing guys..Seemed right.. right?-Wrong.Their office staff was indignant. They simply couldn't produce their liability insurance or a license in the county of which their bid was cast Their manager was arrogant.. rash..The cost to us wasa 13 day submittal delay and a complete waste of time and energy.They fouled up the works of the complete larger picture and did so without a modicum of concern or regret.The manager Jesse simply turned coat and withdrew his proposal when i, the project manager was forced to set a deadline for them, 13 days later.My advise: Do not waste your time nor trust to hope in people or companies who simply show that they simply do not care.Deplorable behavior Jesse. (You should be ashamed of yourself, man).My father always said in matters of business.I counted myself lucky to have avoided contracting these people.Steer clear of rooter town(I used planet plumbing.)
I contacted Rooter Town Plumbers after contacting about 10 other plumbers to help us with our main sewer line. Rooter Town Plumbers were the only ones that were willing to set some time away for us to get a plumber/technician to help us with our sewer line that night. Sam was the assigned tech to help us, he investigated the problem and helped us rooter the sewer line. He was very professional and courteous plus cared for our welfare. My husband and I are glad that we found Rooter Town Plumbers and if we ever have another issue we will definitely call them again. Thank you.
Ben did a great job was very knowledgeable and explained everything he was doing. He also provided a good explanation for the problem. We will recommend Rotor Town.
Matt Honeywell
3 years ago
Bruce and Jeremy came out today, Labor Day, and rootered out my kitchen drain and mainline. Professional, polite and clean. The most surprising thing of all is the price. Their magnet is the only one on my fridge now
Josiah “Jay C” Gardner
a month ago
Super knowledgeable and helpful. Tommy T is a great plumber and company gets someone out to you FAST
Diane Bortles
5 years ago
I have been so pleasantly surprised with the excellent job Billy did for me. He s the most courteous helpful employee that I have ever seen!...(and I have seen a lot of them, considering my age :) )
I am writing this for my mother, Alma.Excellent service work and cleanup. Very efficient and professional. On a Thursday I received an estimate for removing, repairing, and replacing a cracked sewer line, which was thousands less than other companies. The work crew unloaded their equipment within minutes of my approval of the estimate. Sam and his crew began work Friday morning. Sam continually checked on the progress of the work and ran a camera scope when the repairs were complete. Since I didn't have an email Sam went above and beyond by completing forms and emailing them to my insurance adjuster, thank you Sam! My service was interrupted for only 2 hours! On Monday the work crew delivered equipment and supplies to complete the project after the city inspection including repairing my driveway and all was complete by 3:30pm. The work site was left spotless!! I am very thankful for this wonderful company, especially Sam and his amazing crew. I highly recommend Rooter Town!
Don't be fooled by all the 5 stars. They have a tech that will offer free service for a 5 star review. They will tell you its $95 to clean a drain and then they will try and sell you camera for $200. After that it doesn't matter how good your line looks, they will try and sell you on a 10K repair. Con artists at its finest. Pay a little extra and have a plumber come to your door instead of a salesmen.
Vivian Atkins
3 years ago
I believe Rooter Town Plumbing did work that was not necessary. They said they needed to look at the line with a camera $295.00. Never showed anything to me, and said the line was holding water and needed to be replaced. For $6,000. They needed 1/2 up front, and remaining on completion. I didn't see anything wrong with the piece of pipe that they removed. Hese people are salesmen. They offered to replace more lines for additional thousands of dollars. I declined.
Received great service from Bruce at RooterTown and would use them again.
Very knowledgeable and polite young man.
Tim H
Carissa Brandes
5 years ago
We have had Rooter Town come out the the Niwot Inn a couple of times to unclog drains. They have always been prompt, courteous, extremely helpful and very reasonably priced. Rooter Town has become the plumbing company that we always call for all our plumbing problems.
Angel was outstanding , efficient, and friendly! Solved all our problems! They are very fairly priced too! Highly recommend and would use him again!
Jennifer Applehans
5 years ago
Called them on a Thursday night and they came over right away. The guy who came was very polite. I explained to him the problem and he snaked one drain. When he was done I gave him my credit card and he said goodbye. A few minutes later they called me to tell me that my card declined. A man on the phone asked for my number again. I gave it to him and they ran it and told me it declined again. A woman took the phone and went over the numbers on the back and they were one number off. The payment went though and we said goodbye. The next day the same thing was happening. I have to plunge my toilet to get water to drain in my shower. Also, I discovered that my refrigerator was unplugged. The guy who came out unplugged it to plug his snake in and never plugged it back in. All the food inside had to be thrown away. They were called and explained what happened and they plan to come back tonight to fix the problem. I will most likely call another plumbing company in the future.
They only get a one star because of professionalism and friendliness . Didn't fix the problem and way to expensive
Second time using them very pleased! Dave did our mainline was neat and in and out in no time. Thank you!
Manuel Virgil
4 years ago
I used Rooter Town to repair my sewer line which was broken and clogged by tree roots which caused a backup in my house. They were prompt with their service and very friendly. I spoke with a manager on the phone named, John, who was very courteous and helpful with my situation. I will definitely use Rooter Town again for plumbing reasons and would recommend them to everyone.
Michelle Cote
6 years ago
Had an emergency back-up of our sewer line last Saturday. Rooter Town sent someone out within 2 hours to snake the line and could not get through the blockage. Clark came the following morning with a scope and determined we had several tree roots growing in through the joints but the pipes were good, thankfully. Clark recommended adding access points in the pipe to allow for a thorough cleaning. They had an excavation team out within an hour and we were up and running in no time. The excavators did an amazing job to not tear our lawn up and made a clean hole that patched up seamlessly. We were very happy with the promptness of Rooter Town in fixing our problem and the excellent service they provided to us.
In August 2018 Rooter Town came out to clear my pipes, told me they needed to scope the pipes (an added $350), then proceded to tell me I had to replace my pipes at the tap which would be $5,500. When I told them I couldn't afford it, the guy started haggling with me my boss said we can give you a discount and bring it down to $3,500. I decided against having it done due to financial constraints. Flash forward a couple of months to now, October 2018. My house just underwent an inspection, which included scoping of the pipes... And there is NOTHING wrong with them. Not only that, but we priced the house to include these repairs. This company is a scam. Get a second opinion, and give that second company your business. Don't give Rooter Town your money!
Dave called an hour before my scheduled appointment and was very courteous. He cleaned our main line and basement lines within an hour. Their was no up selling, he did a great job.
Dominic Bravo
8 years ago
Had some backed up plumbing, they came out to snake the line to get it going. They came out fast and on the weekend to snake it, but the guy said it was rough and to have a camera come in. Another guy came out with a camera and said the only way to clean the main sewer line from the house was to jet it, but to jet it they would need to dig two clean outs in the front yard, quoted me $4250.Called another company, they come out and just snake it, they do fight it a bit, but eventually everything is fine. Company #2 puts a camera through and magically its all fixed, $200.Rooter town is just out to make what they can
This place is great friendly reasonably priced and very fast they were in and out within 1 hours to did my drain Angel was very friendly
Billy was prompt professional and courteous .I retired after 30 years in customer service and Billy has everything needed as a great employee serving customers for your company.
The service was ok. The fees were very high and mis quoted..Almost over the quoted fee. Would not recommend this company due to the shady $$ practices..
Heather Morgan
4 years ago
Rooter Town is my go to plumbing company now. I had a leaky sewer pipe, and another company quoted me $5,000 to fix it! Rooter Town came out and quoted me same day and ended up charging me about a third of that. They were willing to come out the next day. JR was the plumber who did our job and he was very professional and pleasant to work with. He was willing to answer all of my questions and just got right to the job! I would definitely call them again.
As far as I can tell, Rooter Town is a SCAM. They came out to clean out my sewer line that had backed up. They were able to make it to 40 feet, and then claimed they had gotten stuck and that they needed to bring the camera out to figure out what the problem was (for another $250 that they dropped to $150). I started asking questions, and it became clear that they were able to get past 40 feet, it was just harder at that point. Nothing else was clear though. I had to tell them multiple times that I was going to think about the camera and I didn't want to commit, but they still tried to charge me for it when I had to pay $98 for their cleaning of 40 feet of sewer line before it got too hard. When it became clear that I wasn't going to pay for the camera, the guy told me that it was imperative that I not use my water at all (which I was still able to do) and that I couldn't just live with my head in the sand. Finally, they didn't put the cap to my cleanout on properly and it was leaking in my laundry room. This was after they told me that they were going to give me a new cap for free because my current cap was faulty. I had Garvin's Sewer Service come out the next day and they cleaned 120 feet of sewer line without any problems at all. Furthermore, Garvin's said that my cleanout cap was perfectly fine and reinstalled it without any leaking
Noel Dickinson
4 years ago
Angel was very professional in assisting with my plumbing issues. He was able to isolate the issue very quickly and give me a permanent fix, not just a quick fix. He discovered the problem was coming from the neighbor above me and was quick to engage with them to get everything resolved. Highly recommend!
Good quality, responsive, professional, & quick solution.
Kory showed up quickly, and cleared my clogged pipe. tested the line to make sure it was draining before he left. would highly recommend this company for any plumbing needs. Thank You.
Danielle Kruse
5 years ago
Found Rooter town online when we had a backup, Ben came right out, went through all possibilities without trying to charge us for anything we didnt need. Cleared the line, was clean and professional! Thanks
David Thornburg
4 years ago
David was prompt and fix my clogged bathroom drain in under 30 minutes. The scheduling took less than a day which was also very nice.
Javier Barcenas-Torres
4 years ago
Hired for drainage back up said something was blocking the pipe, then came with a camera and said the problem was outside. Which was weird because how could they see that if something was blocking the path. Later they said the city of Denver broke the main pipe outside and tried convincing me to do a $10k job, when my son fixed the “big” problem by renting the same equipment for $70. RIP OFF!!!!
Great friendly service ar the best price in town. The work is done professionally and no return calls have been needed.
Robert Eberle
2 years ago
A few days before Christmas I had a clogged toilet. I called a few plumbers to get an appointment. As I will be have people for the Christmas holiday, I really need that bathroom for the extra guests. The first appointment I could get was with another plumber, 911 Rooter and Plumbing. When they showed up they wanted to charge me 3 1/2 times what the other plumbers were advertising to unclog a toilet. I also scheduled Rooter Town for the next day. I told 911 that I wasn't going to pay 3 1/2 times what other plumbers would charge-basically a going rate.A day later Austin from Rooter Town showed up at the time scheduled and unclogged my toilet in 2 or 3 minutes. He looked at the plumbing and advised that it looked fine and did not try to upsell me for more work. I was charged as advertised and Austin was prompt, cleaned -up after, and pleasant to deal with. I was very satisfied with the service and the company and would recommend both the plumber, Austin and the company to anyone needing plumbing services; in fact I will be using them on a renovation in the near future.
I give them a two star because they showed up within their time window but other than that would not recommend. When the gentleman showed up he told me the advertise price would not work on my service; even after the lady on the phone confirmed it. I told him that I had this done last year for a lot cheaper from another company that did a great job and they told me they would price match it if I have the papers. I showed him the receipt/invoice and the video and they still would not price match after stating they would. Then became pushy to make me go up 30%
Extremely helpful with my drain issue. Turned out to be simple fix so they decided to skip the already low service charge.
James Svoboda
4 years ago
I called two other plumbers and they didn't seem that interested in helping me I found Rooter town in the phone book and they answered right away we're here in under an hour and fix the problem in 5 to 10 minutes and it was very inexpensive. These are my new go to guys
Garbage disposal kitchen sink clog! Done!We overloaded the disposer and ended up with a clog about 40' down.Got a first thing in the morning appointment and the tech - Bruce showed up at the earliest part of the appointment window. We also received a call from the shop with a 20 minute ETA.Bruce was sharp looking with shoe covers, equipment wheel covers, and work mat - nice!He got right to work and was finished within 20 minutes. Can't beat $95 for that.He asked if we were having other issues at all(which we weren't) and inquired about the age of the house. He said that over time, grease and other buildups can cause issues and if we see more clogs more often we might consider a jetting service. He did not press to have it done and just proposed it as a suggestion.We'll use them again!
Beverly Denos
5 years ago
Josh assessed and fixed our shower blockage quickly, efficiently and neatly. I really appreciated the fast service and will definitely use this company again! Josh was also very professional and personable which any customer should appreciate. :)
SCAM-RIP OFF-SCAM-RIP OFF-SCAM! I had a sewer line clogged from tree roots and Rooter Town snaked my line. They claim to have gone 100 feet out to the main. Unable to clear the clog, they said I had bigger problems than Tree Roots. He said I needed to have it scoped with a camera to see the clog. If I wanted he could run the snake again for another $95.00 because they go 100 feet or an hour whichever comes first. (I was never told this on the phone.) He said it wouldn't do any good to snake it again, what I needed was to have it scoped with a camera to see the clogged problem area. Another $245.00 but discounted to $145.00. After having it scoped, I was told they really couldn't see much because of the clog in the pipe. The clogging problem needed to be addressed and they would need to dig about 5 feet underground and replace the pipe, fix the problem and install clean outs at a cost of $5,500.00. When I declined they lowered the price to 4,500.00. I still declined. My buddy and I rented a snake from Home Depot for $69.00 and cleared the line. Tree Roots are annihilated and line is clear! Took us an hour and a half! If they are going to offer a service, do the job you were hired for! Complete SCAM ARTISTS! Pay $130.00 to a Real Company and save a TON Of MONEY!UPDATE: The company did refund my money! 8/31/17UPDATE: * 9/28/17* - I am now being harassed and threatened with legal action for not taking down my post!
Rooter Town apparently did a good job with clearing the pipes from our kitchen sink. There was a discrepancy in some of their pricing for additional services that were needed, but their customer service followed up with me to work things out.
Duane Schissler
5 years ago
They were great all around! The office staff were friendly, they called fast for service and fixed a drain that ARS said they couldn't do. Ben the plumber was awesome!! I have used a lot of plumbers. This service was the best!
Patrick Waldron
3 years ago
I recently had a drain clog at a rental and a sewer clog at my home. Eric Z. did an excellent job on both - showed up on time, was very professional and left the place clean.
I've used this company several times and it was an ok experience. After they got bought out by a bigger company its turned bad. Company had come out 3 times and couldn't fix the issue. Had multiple supervisors show up and it's still the same story. It's a shame such a good company has turned in to this.
I will highly recommend this company to anyone. They were able to replace our water line the same day we called, and at a fair price. They were back to bury the line within an hour of the city inspection and have gone above and beyond the call of duty to rectify our problem, help prevent a future problem AND be tender with our new tree in the process. I would hire them again in a heartbeat.
Very professional. Fixed my sewer issue the next day. Reasonable pricing. Camden was informative, easy to work with, and did great work
Best plumbing outfit I have ever had. Excavated and replaced 50 feet of collapsed exterior sewer line to my septic tank in two days. I had people coming in from out of state to stay and my house was backed up. Rooter came in with huge backhoes and dumps, got the job done in two days in snow and rain. Then restored 50 feet of trench so it is virtually unnoticeable. The crew was actually raking the yard when done to make it look good. They came back a day later to clean an interior line at no charge.Great job, not cheap, but I have finally found a plumbing company I can trust.
I called Rooter Town on Saturday because I was having a problem with my new washing machine draining properly. Within two hours, Rooter Town had sent a tech - Camden - to fix the issue. Camden was great about explaining what the issues were and showing me what was happening as he worked. He was extremely polite, professional and efficient. He left the area cleaner than it was before he arrived! My plumbing has been working flawlessly since the repairs. If I ever need a plumber, I will call Rooter Town because of this wonderful experience with Camden. Great customer service!
Robin Chadwick
4 years ago
Dave was very through and polite did a great job told us what to look for in the future. Great job will call and recommend to everyone
kimberly craven
2 years ago
Chris Zacher of Rooter Town Plumbing saved the day for my basement! I’m trying to move from my house and was distressed to find water in my basement from roots growing in the pipes! Chris was professional and did the job promptly and efficiently. Chris was also extremely honest about the situation and I appreciate that. To top it off, Chris is extremely polite and clean cut. I’m so glad I called Rooter Town and really pleased with Chris’s excellent service!
The entire experience was good; from the phone call to the response time. Dillon did a great job when he was here and our sink is draining quickly.
Samantha Kile
4 years ago
The team arrived on time and were quick and thorough and did a wonderful job solving our issues! Cant recommend them enough, will definitely use them again in the future!
Douglas Graves
5 years ago
Ben M. was our tech an he was great, very friendly an helpful. They took care of our problem at a great price point. Highly recommend them!!!
Craig is a professional young man who did his job in a cordial and timely manner. I would recommend this company to one who needs drain cleaning or plumbing services. Will consider them for any future needs as well.
Peter Webermeier
4 years ago
Dave was on time and took care of the issue quickly. Great service! Would recommend!
Phoebee Salinas
2 years ago
I have always received great service from this company but today it was exceptional. Jordan came to install 2 toilets I had special ordered. He opened the boxes and both were broken. I was very disappointed. He explained my options, went and got 2 new toilets for me, installed them and they look great. Jordan was professional, polite and obviously very skilled at problem solving. I’ll definitely keep using Rooter Town. Thanks again Jordan.
Billy Taylor was on time to clear a kitchen sink clog that I tried to no avail. The day before I had another company come on and they quoted $ 379.00. Ridiculous! Rooter Town did the job for $ 95.00. Billy was thorough, professional, and knowledgeable. He put on shoe protectors, covers for the wheels of the rooter machine, work pad for the floor and cabinet cloth protector. He stayed and ran several tests to make sure the drain was cleared. Billy cleaned the outside of the PVC pipes under the sink and wiped dry the sink. I highly recommend Rooter Town and thanks Billy for the great service and customer experience.
Patrick Libonate
3 years ago
I had a great recent experience with Rooter Town to replace our sewage ejection pump. Their response time was same day and they diagnosed the problem and provided a quote within an hour. Tyler and James handled the job of removing and installing the pump. They were both very professional, good communicators and the pump has worked great since the install. I would highly recommend using Rooter Town.
Walker Park HOA
6 years ago
RT charged us ($730) for work they didn't do which was confirmed by the condo owner who mistakenly paid the bill bcz it was submitted to insurance. When questioned RT ignored our (the HOA's) inquiry. We've just asked again for an explanation. If they don't respond, we'll make a complaint with the Boulder DA's office. As a 20 year property manager, I wont hire them or recommend.
Trucker Elias
2 years ago
Dave came on time, fixed the ridiculous mess. He did a great job and was very kind!!!
Lauretta Zielke
5 years ago
Josh was professional and patient in helping me understand the problem and options for a resolution to my laundry line issue. I would definitely recommend Rooter Town to anyone looking for outstanding service at a reasonable price.
Selene Brunner
a year ago
I am so lucky I did not go with Rooter town to fix my plumbing. My husband and I moved into a newly renovated house and the basement partially flooded the second day of living here. We hired Rooter Town to come out and fix the shower that was backing up and flooding. I really liked Justin, the man who came out originally to see what the problem was. That's the only reason they get two stars. He was able to figure out where in our pipes there was a problem, but had to send out his manager (Jordan) that night to come out with a camera to see what the problem was exactly. Jordan told me that it was a broken pipe, and it would be $8000 to fix but that he would help me go through insurance to get them to cover it, so my out of pocket would be about $1700. Unfortunately I would have to pay for all of it up front. I was about to pay the half ($4000) when my husband stopped me so we could talk to insurance and get a second opinion. Jordans mood instantly turned sour when I told him I wanted to wait one more day to talk to insurance. The next day Mile High Drain came out and were absolutely appalled that Rooter Town had taken green spray paint to my bathroom tile and even baseboards. They looked with their own camera and found that it was just construction debris and a piece of pipe and pulled it right out. I almost spent $8000 AND had my basement torn apart by Rooter Town. Mile High Drain even felt so bad for me that they cleaned up all the spray paint and did all of this FOR FREE. They even proceeded to clean out the rest of the drain! I tried to give them money and they refused. They told me they follow up Rooter Town's work frequently and they would give me multiple other plumbers they recommend instead if I choose not to use their company. I would avoid Rooter Town at all costs as clearly they want to have big projects so that they can get insurance involved.
I have used Rooter Town 4 times over the years to clean my drains and main line. The have been fast and friendly service and have been up front with the price and discussed it with me prior to any work. I would also like to thank Ben for his help and doing such a great job today on cleaning my drain after backing up.
Philantha Gary
a year ago
Jason did a fantastic job unclogging my kitchen drain. Very nice guy!
Rooter Town was reasonably priced and solved by sewer line clog problem. Josh, the technician, was friendly, competent and knowledgable. I had another company out earlier in the day, and it's technician didn't know what he was doing, didn't finish the job, and left me with a continuing mess. Thank you Rooter Town and Josh. Marc Carlson
Austin is a very good listener, he and resolving the plumbing issue expeditiously without fail. His manner is professional, he is so very kind and took time to explain his approach and procedure including showing me the physical findings. Austin is highly qualified and a fantastic representative of your company. I am extremely satisfied with his service and your company which I highly recommend. Thank you! Alexa
Thomas Basile
2 years ago
He sure knew what he was doing. This plumber is a professional and we sure appreciate his work. Tom Basile, 1760 Upham St. Lakewood.
Rooter town was great. They came out almost immediately when I called them for help. J.R. was very professional and made quick work of the project.
Thanks
Great friendly, professional, and timely service!
Scott Holloway
4 years ago
Excellent, timely, and honest. Sam came within an hour of our call and fixed a clogged drain in our basement. The other companies we talked to were rude and unprofessional; couldn't come immediately unless we were willing to pay an emergency fee, on top of the fee just to come to our home regardless if they did any work or not. Not Sam! Completed the work very quickly and the price was as advertised.As new neighbors in the area, we will be trusting Rooter Town. Thank you!
Walker Hinshaw
4 years ago
I have called Rooter Town Plumbing a couple times now for service and they have been consistently prompt and accommodating. My most recent experience with Bruce was very positive. He was friendly, had good insight about the likely problem, quickly fixed the problem, and provided great maintenance tips. Was very happy with the service.
Mamie Detlaff
3 years ago
Dave was very helpful and professional. He came to do maintenance to snake my drain. I’ll definitely be using rooter town again.
Excellent service, went above and beyond the call of duty. Would recommend Rooter Town to anyone needing plumbing help!
Rooter town showed up on time, they were super friendly, clean and knowledgable! I've used them before and will again for any plumbing needs!
Vanessa Beenenga
5 years ago
Hunter came out on time, same day and diagnosed and fixed our toilet in a professional and quick manner. We are thankful to have our bathroom working properly again! Highly recommend Hunter!
They were quick with repair and replacement of sewer line. Initially upset with cost, but talked it through with John and Tanner and would likely recommend.
We have a guest bedroom tub that's been draining slowly for over a year. And the Liquid Drano route was getting less effective each time. We had guests staying with us this weekend, and the drain was being impossible again. So we bit the bullet and called one of their competitors. With it being a Saturday, there was going to be a $150 overtime fee in addition to the charge.With this being the first plumber I've ever had to use, I went back online, and found Rooter Town's $95 special. I called them up, bracing for that to be the base price, and for things to go up from there. Nope. $95. I called at 8:25a, and by 8:55a, Damon was at our house.He has a kind, courteous young man who took his tools upstairs and immediately went to work. He did his thing, told us there was a ton of hair in there (not shocking), and gave us a tip to put a strainer in the drain so we'd have to call him less.I cannot imagine how the process could have been any smoother, and for $95 for a Saturday call, I'd pay that all day, every day. And, the next time I call, I'll definitely ask for Damon. He was the consummate professional.Thanks Damon!!!
Rooter town was called to my home for clogged sinks....i find them to be very professional and reliable.. they definitely took care of the problem
Jennifer Craig
6 months ago
Rhett was at the house early, super friendly and efficient. I will let everyone I know hear how great and reasonable Rooter Town us. ♡
Sam was very insightful and helpful. His professionalism and thoroughness are top notch.
Daniel Becker
3 years ago
Dave got us scheduled and was at our house within 24 hours. He explained what he was seeing and what the best option was... I really appreciated his honesty and he was a pleasure to have around the house.
I am so pleased with Jace and Rooter Town Plumbing! Respectful, efficient, and reasonably priced! I will keep their website bookmarked!!
Benjamin Belding
5 years ago
From the time I called, Rooter town was in and out in less than an hour! The clog is fixed and we are very happy with there work.
Josh P was our tech today, and he was amazing! He went above and beyond customer service wise, unclogged my sink, and even did a great job cleaning up after the initial clogged mess! Thanks so much- great experience.
Victor Ezidinma
6 years ago
JR replaced PRV valve and did a great job, was very professional and I would recommend him to anyone.
These guys have done quite a few jobs for us ranging from simple drain cleanings to full on sewer repairs and i am happy with the work they've done. Highly recommended
Dave was quick, clean, on time, and very pleasant! Fixed my problem with no problem I recommend these guys 👍🏻
Michael Anthony
3 years ago
BEWARE!! Bait and switch, up-charge experts with horrible customer service. John who was supposedly the highest ranking manager actually yelled at me when I called them on their bait and switch and tack on charges tactics. He then said he was going to cancel our appointment. I got news for you Johnnie boy, it was already cancelled. They are crooks folks, read the reviews. It's pretty obvious which ones they post themselves. Lots of BBB complaints all pretty much about bait and switch, up-charging and over charging. i'm glad we caught them before they took advantage of Grandma.
Peter Van Arsdale
6 years ago
J.R. did an excellent job this morning. He was fast, professional, and very easy to talk to. He knows what he's doing.
Adrienne Gilmore
2 years ago
It was by unfortunate fate that I needed to hire this company. I had a backup on the mainline and thought I was hiring them to unclog and scope it for me. Clark was here within an hour of me calling to check it out. Turns out our 40+ yr old line was not only clogged but not aligned either. So that was fixed only to find out another section was totally collapsed. The work was started right away and the issue was resolved in less than a week. They protected what they could of my yard while working on it and even went out of their way to carefully disconnect the sprinkler so it didn't also have to be repaired later. The cost is outrageous but I say this with a grain of salt because it was confirmed to be in line with what other companies would have charged too. All in all - Clark and his team were knowledgeable, friendly and provided exceptionally quality work. Now, with that being said - I hope I NEVER have to do business with them again BUT if in the event that I do... I won't call anyone else. :)
They brought their sewer jet out to unclog my line that had a clog at 150'. They wouldn't even make an attempt. They said it was too far for them. I got Rocky Mountain Power Jet. They had jetted the clog out within 30 minutes of arriving.
Anthony Ortega
3 years ago
I had an issue today with my main line, Logan came out and handled my issue like a pro! I reccomend this business 1000%
Eric was professional, efficient, relaxing to discuss problems and solutions. I highly recommend this company. Very affordable as well.
Catie E. Read
7 years ago
Clark was very helpful in resolving my plumbing problem this afternoon. I received a call before he arrived, and he came right at the start of the 2 hour window I was given when I made my appointment this morning. He was professional and addressed the problem quickly, as well as giving me a helpful suggestion for long-term maintenance and care. Thanks a lot! We will definitely call again if we have any plumbing problems in the future.
Cornelia Sawle
5 years ago
We have had Rooter Town Plumbers come out to the Niwot Inn & Spa a couple of times to unclog drains. They have always been prompt, courteous, extremely helpful and reasonably priced. Rooter Town has become our go to plumber for all our plumbing issues.
I was in need of a plumber for a toilet and received very timely service. The problem was solved quickly, and Josh was very friendly and competent. I would highly recommend Rooter Town.
Calvin was quick and efficient and even came out on a Sunday within two hours for no extra fee! Work was great - highly recommend.
Mark Mangurian
4 years ago
I called them to repair a bad sewer line last week. The technician came to my home, didn't recreate the problem to diagnose it, and then charged my $95 to unsuccessfully clear the line.After Seeing my negative review, I had management call me to apologize, investigate the situation, and then refund me the money I was charged for the unsuccessful attempt to clear my line. I have to give them credit as a company for reaching out and working to remedy my negative experience.
My experience with Rooter Town was excellent! From the first phone call, when they got me in same day and arrived promptly at time promised ...to assessing situation and coming up with solutions.Eric’s professionalism and customer service skills were exemplary. Thanks Rooter Town !
Great Service! They came quickly and solved the problem and had everything working in a timely manner.Technician was very knowledgeable too.
Sam and Clark were on time and very knowledgeable and professional. They cleared the sewer blockage in minutes did a great job cleaning up.
Took care of the preventative maintenance for my plumbing in no time at all. Showed up on time and finished the job exactly how I wanted thank you!
I highly recommend this service. The price was solid and there were no hidden charges. Dave was awesome and cleared my main drain in half an hour on Father's Day!! I thought I was going to have to cancel lunch with my daughter but he took care of this quickly and cleanly. Awesome Job. Thanks guys JD
Amazing company! Had a leak in my main water line burst Friday night. Rooter Town was able to get a plumber (Camden) out immediately. Camden was extremely professional, fast, and does great work. Was able to complete the repair quickly and the cost was much less than expected. Highly recommend!
The actual cost of this job using figures from another plumbing co was less than $1,500, their charge to me was $7,800 A complete rip off, however that is to be expected unless you can find a plumber that is honest and will charge a fair price, which is very difficult. Many plumbing companies know they have you at a disadvantage and will charge 5 times the normal price. RIP-OFF
Michael Austin
6 years ago
Rooter town was very efficient. Had a plugged drain over the weekend. They came out really quick and went above and beyond. Very good price as well. Thank you for everything, definitely use them in the future
It took three phone calls to rectify a problem after Rooter Town cleared our mainline (they cleaned 100ft but evidently our line was 125 feet). So, I wouldn’t consider 5 stars. I agreed to pay the price difference and they sent out Dave to finish the work. I can’t say enough about Dave’s helpful, professional attitude, knowledge of his job and desire to make his customer (me) happy. I’d give him 6 stars.
SeanVaun Coleman
4 years ago
Dave was prompt, fixed the problem in less than an hour. would recommend them and if I need a plumber ill call these guys
Harrison Phillips
4 years ago
Great job! Service tech Dave showed up on time, did a great job, represented the company well and left the cleanout condition better than he found it. I highly recommend this company and especially Dave.
Andrew Hounshell
3 years ago
I have my sewer line cleaned out yearly and the last company I used was no longer around. Called on Tuesday for non-urgent routine maintenance on my main line, got an appointment for Saturday with a 2 hour window. Got a call 30 minutes ahead of time, technician Dave showed up. Work was quick and clean, explained findings and was on his way. Great experience overall!
Adrian Valenzuela
6 years ago
Our main drain was backing up in our basement so we needed our main line to be rooted. My wife called Rooter town by mistake when searching for 99 rooter. I was about 5 min away from home when she called me and said the rooter guy could not finish rooting because of a major blockage and they would need to charge an additional 275 for a camera inspection. I arrived and spoke to Tanner. He said there was a blockage that he tried to get through after banging his blade against it 12 times. I told him it's probably roots, and he refused. He went on to say that the inspection is needed. Tanner was completely avoiding eye contact with me. I told him 275 is too much for a camera inspection as I paid 140 for one when I first purchased my house. He called his supervisor and the price suddenly dropped to 150. They were scheduled to come later that evening after he took my card to charge the entire amount upfront and left. I was getting nervous at the thought that there is a big issue that will most likely cost me thousands. I spoke with my father who agreed to bring his 100 foot rooter over to see if we can get it through. I called them to cancel my appointment and told them I would call them back and schedule a new appointment if I still needed the inspection. They gave me such a hard time insisting on me just rescheduling and not canceling, even stating, well what are you going to do, you're out of service aren't you? What are you going to do about that? I told them I would root it myself. He questioned what brand rooter and I said it doesn't matter I am going to attempt it either way. He said well just reschedule and call me when it doesn't work. I said no. He then told me that my card was already charged for the full amount. I said I'm really upset about that because even in their payment disclosure on their invoice it states that only 50% of the amount is due before the work is started, and they need to refund me my money. (Turns out my bank account only showed the original 95 and not the additional 150). Once my father arrived we put the rooter to work. We slowly fed the main line all 100 feet. I even thought it may have gotten bunched up in an area. We ran the bath tub and two faucets all at the same time and even plugged the bath tub and released it. Not a single time did it back up. It is still running great. I could not believe how incredibly easy it was to root it. I was glad that I was able to resolve my own issue but I was also really mad that Rooter town wasn't able to just fix the issue. I don't understand how our residential rooter worked better than their commercial rooter. I do appreciate that they refunded me my money after I spoke with their GM. However, I could have easily agreed to spend thousands with the thought that I had no other choice. I will say that you definitely need to get a second opinion if a camera inspection is recommended. Chances are it will be very costly so the second opinion will only help you.
Allison Holdridge
3 weeks ago
Had a great experience with Jase! Would recommend them!
Very professional and friendly
We had a clogged, very slow draining main line. We thought we need a rooter. These guys came out and were very nice. Said he was able to get through using a 3 blade, but it still wasn't draining. He mentioned not enough slope and it was stuck. The would need to scope it with a camera for $300 bucks. Next day they stick a camera in there and say they can't see anything and they can't jet it because it'll flood the house, they have to dig it out and replace it for $6,200.I said I'll get other quotes and they came down to $4,800 instantly. They said they had a crew available. We agreed, and the crew was already at our house. I feel they knew what they wanted to do to get more money.They then tried to sell us on a full replacement for another $18,000! And left a green spray paint mark on my stamped concrete patio to show me where they would need to dig to. I asked if it would come off and he said oh yeah, it doesn't.They destroyed the line to our sprinkler control box, ripped out part of the sprinkler tubing, and they told my wife they don't think they hit anything.They took out a section of fence, and put the pickets back up out of alignment with the rest of the fence.They had a hole about 2' by 8' by 4' deep, but they did not use the sod they remove to put back. So i have a 8'x6' patch of dirt that is about 2 higher than my grass.All of the people that came out were very nice. They told us they do not repair damaged landscaping. Overall i feel like i was taken advantage of big time. Never spend more than $1k on service if you don't know what it's worth.
Fabian Segura
2 years ago
Great company to call, they were professional, on time, and were a big help to our clogged toilet, would definitely use them again.
Outstanding customer service. Josh was very punctual and great at fixing up our system. Highly recommend these guys for all plumbing needs!
When telling people about my experience with Rooter Town, banditry is the most politely phrased response.We experiences a back up on Easter. Rooter Town was the only company who could make it out, that was amazing. The tech, Brett, who came out removed my toilet (come to find out $150 charge for <5 minutes work) and went to work. He got about 50' into a 100' line and said he was stuck and didn't want to go any further for fear of breaking the line (more on that later). He got his supervisor, Jordan, out for a scope of the line (another $250 dollars). The supervisor said the line was broken 60 feet out and they had to tear up my lawn and replace it, $6800.I was a little suspicious at this point because I thought they should have run the whole line. And I found out my line was concrete, not the clay they insisted it was, so it was less likely to break than the clay one with their rooter.My suspicions became paranoia when the supervisor said, my boss said he'd knock $1,000 if you want to do it today. Then, while I was calling my insurance to make sure it was or wasn't covered he came back and asked me if there was anything we could do on the price to get it done today... I had had enough. I called two real plumbers the next day, they came out and both scoped my line for free (not the $250 dollars Rooter Town charged) and both said, the clog was at the connection to the city main, 95 feet out. And BOTH said, we have to try rooting the WHOLE line first because it may be a simple clog. They were unwilling to even consider tearing up ground before we tried everything we could.The charlatans at Rooter Town essentially extorted $500 dollars from my, knew I didn't have plumbing, and suggested a $6800 fix that would not have worked. If I hadn't felt uncomfortable from Jordan's hard pitch sales tactics I'd have spent over 7k already and there would still be a problem.It's folks like this that give tradesmen a bad name.I would never trust one of their employees in my home again and you shouldn't either.
Dagmar Oktabcova
2 years ago
I literally called around 5-6 plumbing companies until I found Rooter Town. Great service! Friendly and professional. Came out fairly quickly. No hooplas to jump through, like landlord approval. Very reasonable fees. Got the job done and did a little extra for no extra charge. Thank you, Austin A! Thank you, Rooter Town! Grateful for good service!
Juanita Willoughby
4 years ago
Quick and affordable. I called around 11am to get an appointment. I was scheduled for a 2-4pm slot, same day! I received a call asking if they could come early as they had a cancellation to which I agreed. Josh and his coworker showed up around 1:30pm and were done before 2pm. They were professional, efficient and very pleasant. Even the lady who booked my appointment was very nice and efficient. Great customer service all around, good prices and quick service! This was my second time using this company and I will definitely use them for any future needs!
Angelo Salazar
7 years ago
BEWARE!!!!!! This company went to my rental house to clear a backup I was having in the basement. Me and all the neighbors once every year to 2 years have to get the main line snaked. For about 8 years I've used King Rooter but yesterday they where booked so I decided to call Rooter Town since they had high reviews on google then I knew it was a simple clean out that takes about 20 minutes. When they arrived the technition told me that I had a severe structure issue with the main drain because he could only clear the line with a 1/4 inch head and the normal 2 inch head would get stuck in mud and roots so he explained I needed to pay for a camera to view the pipes and find where this damage was at. I declined for them to do any more work so I can have another company come out the next day and give me a second opinion. The technition turned into a pushy salesman and told me how great there company was so I should allow them to do the work because the issue was very serious. I declined his sales pitch again so I had this other company come out today and look at the backup. They did the clean out with a 2 inch blade and didnt found any major issues like the guy from Rooter Town claimed. Before you allow this company to do any work for you get a second opinion like I did and save yourself some money and frustration from unnecessary repairs. Look up there reviews on Yelp there ratings are very bad compared to google reviews plus several other customers had similar issues but they paid this company instead of getting a second opinion before they allowed them to do the work.
Save came out here and fixed my kitchen sink really quuck and cheap. Good experience, I'll call again if I have to
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Crystaline Photography
8 years ago
We initially had a disagreement with Rooter Town and the service they performed for us. We were able to work out our differences and they stood behind their work. Their service technician was polite and clean. The job performed did finally take care of our sewer problem.
Jasmine Silverman
8 years ago
Bruce came and did a great job. Very friendly and no hassles. I would definitely use them again.
I called at 220, Billy dropped by and was done by 420. Delightful, professional, and knowledgeable. He EVEN cleaned the gross sink!!! I only wish I had called 2 weeks ago. Yay!!!!!
Chris Turnquist
3 years ago
Jose cleaned out our sewer line. He was very professional, explained everything, and was very kind towards my curious 5 year old. The price was exactly what I thought. ($245 which included removing the toilet). I would recommend them them in a heart beat. Thank you Jose!
Great customer service, very helpful and knowledgeable. HighyH recommend this place for your next plumbing services needs. Bruce has great personality and ver friendlyv.
Janet Spanarella
2 years ago
Excellent service from Aidan and Caleb. Very professional and quick.
Thank you so much for a job well done!
Justin Spanbauer
5 years ago
Awesome service and quick with a response. Called first thing in the morning about a clog and came out within a couple hours to fix the problem for us.
Zachary Archer
3 years ago
Dave, my technician, was absolutely amazing. He was prompt, polite and very professional. I have used this company for many years now, mainly for regular maintenance, and am yet to have an unpleasant experience of any kind. I highly recommend using this company.
Richard Baskall
2 years ago
Dave fixed my toilet quickly and was super pleasant and professional will call them again, highly recommended
Clark was very professional, he did a great job in a very timely manner. He came to fix my clogged toilet and was just great! Loved my experience.
Dave was super professional. He wore his mask and shoe coverings. He unclogged my main line as well as a shower drain for me. 5 stars all the way
Barbara Kraskian
a year ago
Timely, excellent service! Went above and beyond to leave us in top shape. Thank you, Dave!
I want to share with everyone what a fantastic job Isaac did in my home with a difficult basement drain clog. He needed to pull out all the equipment in order to get the water running again. What a mess. He worked very hard and had a great attitude. I will not hesitate to call Rooter Town and ask for Isaac in the future. Thank You...Karen S. Loest B.S. M.B.A.
Jason helped us out with a clogged toilet and we didn’t have to replace it like we thought we would. We have used this company before and will again if the need is there. We would recommend RooterTown
Dennis Spedon
4 years ago
Sam was very helpful and directed his apprentice very well the job was done in no time and I was given an est on a camera inspection that we will take advantage of and will be calling out Sam for our future needs.
Chris McLaughlin
3 years ago
Had a clog in the kitchen sink, they came out within 24 hours. Service was affordable and they offered a 30 day warranty. Dave was friendly and professional! Would recommend!
Cameron Vandermark
6 months ago
I'm so glad that I cleared my afternoon for this 3-5 appointment that was scheduled, only to have the tech show up at 5:55.
And when I called back at 6, the tech was already at another site supposedly. Thanks rooter town
Angel was fast, efficient, and knowledgeable! Price was as advertised. I'm so happy with Rooter Town Plumbing!
Logan was awesome to work with. Very helpful & quick to fix the problem. We have used Rooter Town before & they will continue to get our business.
I just had Dave C.for my bathroom.
He did great job. He is polite too.
Josh was very professional! Quick an easy fix, will definitely call again!
GEORGE E Robinette
6 years ago
Rooter town showed up on time, completed a perfect job, and helped a lot. I would use and recommend them again. He left me with a magnet and it will be on my refridgerator! Great job!
We had an awful smell in our office and I scheduled an appointment the following morning for assistance. Travis showed up early, and was amazing. He fixed our issue quickly and efficiently, and gave us the reason for the issue and how to fix it in the future. I highly recommend, and will use in the future. Travis was great!
The plumber was friendly, efficient and quick. He filled me in every step of the way, and completed the work in less than an hour. Couldn't ber more pleased!
It is an awful and nightmare experience I got from Rooter Town Plumbers. I wish I could give the company negative stars!!!I hired the company installed a New Hot Water Heater in July16, 2020. One and half year later the hot water heater started leaking.4-13-2022, I called the Rooter Town and they sent a Tech who shown up one hour late. The Tech did clean and resealed. But After 3 days later the leaking was back again.4-16-2022, I called RT second times and sent another Tech who shown up on time, and did more job. But After 12 hours later the leaking came back again.4-18-2022, I called RT Third times and they sent the third Tech, who did not do anything except rescheduled replace old water heater (one and half year old) with a new one.4-19-2022, The fourth Tech took 7 hours (10:30-17:30) to replacing the old hot water heater (one and half year) with new one.I met 4 Techs who was sent by RT for repairing, and I GOT 4 DIFFERENT answers from these Techs what caused the leaking.I hope that the nightmare of mine is over with the last one job done.
Billy came on time , Quickly troubleshooting and finished the job nice and clean after himself. Highly recommended.
Si Nguyen
Robert McCormack
6 years ago
Truly the worst . This is the first review I've ever written of a company, I feel compelled to tell other potential customers. Sloppy, unprofessional, and did not complete the job. We needed a quick pipe fix where a screw was drilled in hot water line to kitchen sink / dishwasher. Rooter Town fixed hot water line but in doing so turned off sink and would not turn back on. Due to how uncomfortable the Rooter Town Tech made our Tenant feel she would not allow anyone else in the home to repair until we were home from vacation four days later. ABSOLUTELY AWFUL, DO NOT USE ROOTER TOWN!Here is a more detailed description of the significant shortcomings of the poor work Rooter Town did: 1.) Tech scared tenant , made her uncomfortable to be in her home. She thought he was high. After speaking with him on the phone he entirely sounded 'high (likely should have cancelled at this point). We were out of town and had to get a friend on site because tenant was so uncomfortable with Tech sent. 2.) Tech bothered neighbors. Tech did not understand how basic in-apartment system worked and determined that water had to run throughout building. When tenant called to let us know he was wandering building, we asked to speak with Tech and had to explain system to him / he argued that it was not in-apartment (which it is). Instead of determining where water ran, all within same apartment unit, he immediately knocked on neighbors doors. 3.) Tech did sloppy job on fixing pipe. Tech dropped hot water pipe near a foot to have it rest on cold water line below sink. Left shavings/burrs and solder in pipe (we discovered in supply line). Left water under sink damaging Tenant's items. 4.) After Tech worked on patching pipe, sink downstream began not working. Tech took sink apart and did not re install tightly. Tech suggested that sink did not work (which I saw working less than 24 hours before he arrived) and shut off water. Tenant was left without sink and dishwasher for four days (we were on vacation and she was made so uncomfortable with Rooter Town, she requested to not have anyone else in her home until we were back from vacation). I was able to get sink working again immediately after removing shavings/burrs and solder from line and turning water back on correctly to sink. 5.) In voicing my concerns to company, they talked down to me and told me there was no way there Tech would of damaged the sink / could not get it working again. They offered me $100 off if I signed a Non-Disparagement Agreement . Because I don't think anyone should allow these folks into their homes I did not sign the agreement/ take the money. That this is a normal process for a company gives me the chills... TRULY AWFUL. DO NOT USE ROOTER TOWN!
Josh Peacemaker came on a Sunday tounclog my kitchen drain.He was very professional and did a fabulousjob.I'm very pleased and thank you for such a fineperson who did my work.Angie Page3300 Bridger Tr 108Boulder, CO 80301
When my drain was unclogged, the person doing this acted like there was a major problem, which even caused damage to his device. However, a camera inspection, which cost additional amount, only showed roots. It seemed like this was a scam.
This company is awesome! Started with Customer Service, Diane, she was so friendly and very accommodating! Had an amazing crew, Tyler H and Austin A, to our house within an hour, on a FRIDAY night! Tyler and Austin fixed our issue immediately, gave us some great suggestions on maintaining our system and some very cost friendly services they offered, and we will have them back to the house for these other treatments. Great company! Very friendly, clean, and extremely customer service oriented. Thank you Diane, Tyler and Austin! Thank you Rooter Town Plumbers! No wonder you have several hundred 5 star reviews!!!
Dave showed up early and fixed our slow drain without any issues. Friendly service and prompt. Done within an hour. Cleaned up too! Would recommend again!
Very pleased with the timely service and fair price to clear a stopped up drain. Called them early in the morning and they came within 2 hours. What a relief to solve what could have been a disaster. We highly recommend this company!
Stephen Mendoza
8 years ago
James did a great job fixing our problem and thankfully waived the inspection fee and included a reasonable discount. Service was performed quickly and correctly. Phone receptionist was friendly and notified me if the technician was running behind schedule which means a lot to a busy family like ours. We pay attention to small details like that.I would recommend Rooter Town.
Gustavo Angeloci
2 years ago
Had a main backup solved quickly and at a honest price, with no surprises. Sam, the plumber who came in was super professional and friendly. He explained the process and his thoughts while he was doing the work. Offered further assistance that I decided to pass until it happens again. I appreciate the attention to the client though.
Josh was great, made sure he cover his shows before coming in. Was quick with unclogging drain, even offered to put everything back in cabinet that I had removed.
Herz Team Support
7 months ago
Do NOT recommend! They were called out for simple, small job. Attempted to OVERCHARGE by $6,000 for unneeded, unnecessary 'repairs'. Unethical business practices here. BEWARE!
Kristen Evans
5 months ago
They are quick, responsive, and you can trust them!
Charles Clarke IV
5 years ago
Thank you RooterTown! Chandler my technician saves me today! I’ve had a pipe backed up for weeks, another company came out. Charged more and could not fix the issue!Thank you Chandler I highly recommend him and Rootertown!!
Jeremy Juliano
9 years ago
I was quoted $95 and they came out that night and that was what I paid for them to snake my main line. They gave me a two hour window and came at the front end of that window.
Lance Thompson
3 years ago
We had some other guys come out and they just couldn't get it done. Dave came out and fixed it in less than an hour and made it look easy. Dave is a snake charmer! This wasn't easy but I'm glad he could do it. And they even showed up within 60 minutes of calling. EXCELLENT 👍
Don Greenfield
3 years ago
Dave was incredible! Very knowledgeable, personable, and knows his stuff. I would definitely use Dave again!
I am very happy with the overall service we received from Rooter Town. They repaired/replaced a clogged sink drain and broken kitchen drain pipe and jetted our kitchen line and main drain. They were very honest and up front with the cost and details of what was going to be done. I would highly recommend them for any plumbing service you need. They were timely, clean, and professional.
I had what I believed to be a clogged main drain so I called rooter town to fix my issue, Clarke showed up to rooter my drain and found it was partially obstructed by something. Within 30 minutes Kory showed up at my residence with a drain scope and found I had a collapsed pipe about 10 foot away from my house. Kory thoroughly explained my options to me and in the end I decided with excavating down to fix the problem. He had a quote for me within 15 minutes and the crew to fix it showed up in 45 minutes. I was heading out of town that afternoon so couldn't stay to observe all the work but they kept me informed over the phone, I returned home a few days later and was very impressed at the cleanliness and workmanship. These guys are a top notch and it's great to see there is still companies out there who value customer service. Thank you Rooter Town
Richard Wheeler
3 years ago
Dave came on time and even a little earlier than expected and took care of the problem right away. I'd highly recommend him for any sized plumbing job.Update, Rooter town not only came to reclear a clogged sink but made it a warranty cleaning EVEN thought it was 10 days outside of the warranty. THIS is a company worth hiring. In this day and age if you can't sell a better product then customer service is where it's at and THESE GUYS ARE CONSUMMATE PROS!!!!! Thanks Rooter Town. We VERY much appreciate your help.
Joe Spigarelli
5 years ago
Billy and Dano are basically my best friends at this point. We count on Rooter Town at our business regularly and they never disappoint!
Avoid!!Rooter Town was called to give us an estimate on a shower leak and fixing a portion of our sewer line. They looked at the shower for about 5 minutes, couldn’t find any issue, and simply moved on. They told us they’d check it with a scope, but never bothered.As for the sewer line itself, avoid this company at all costs! They were extremely pushy into trying to get us to use them right away, even though we told them we had other companies coming out for estimates. As soon as they were done with the scope, the man told us “Our line is effed” and that we need to do a total sewer line replacement. He never even bothered to show us the video so we could actually see that it was “effed”. Till this day, I haven’t seen a video even though they charge $150 for the service call. Anyway, they told us it would be $15k to fix it and nowhere else would offer us such a “good deal”. He went out to his truck, came back in 2 minutes later, and said he could do $13,500 instead. Again, he pushed that this is an incredible deal from a “family” company and nobody else could do the work they do.We told both guys maybe 5 or 6 times we had other companies coming to do quotes and would reach out to them at a later time. You could tell the guy was frustrated, but I’m not going to drop $13.5k without any other quotes or without you showing us the actual sewer line video.Good thing I shopped around too. Three other companies confirmed work would need to be done on our sewer, but only at the part where the line meets the main connection in the street - not the entire line. Three other companies quoted less than $5k AND showed us their video scope while explaining the process.Pushy. Arrogant. Rude. Expensive. Avoid at all costs!
Called them our for our floor drain in the basement backing up.
Dave came out, diagnosed the problem quickly and got it fixed quickly.
Great experience with Dave. He was promptly here when they scheduled him, extra communicative around the issue and next steps and took care of the problem efficiently. Thank you!!
Charles Cerda
3 years ago
Roto rooter and 911 were way more expensive we will use Rooter town now Thanks Dave!
Natalie Ramey
6 years ago
We had a total back-up in our downstairs bathroom. The first plumber we tried was not able to make it out till very late in the night, so we contacted Rooter Town. Their tech came out and he was very friendly. He had to remove the toilet which was another $130 charge on top of the regular fee for drain cleaning, we agreed and he spent the next hour cleaning it out. He said he wasn't able to get it very far down and that we needed to have a supervisor come out and inspect the line with a camera for another $250. He told us that we needed to use a little water as possible while we waited. We agreed and scheduled an appointment.The supervisor and another tech came out two days later. They spend put the camera down the drain and also used a metal detector to locate some of the cast iron pipes. They came back to me and said we had a bad corrosion in our pipes that made them a lot narrower. The supervisor said he wanted to save us money by not tearing the pipes out. He told my husband that the other option was to excavate a hole in the front yard, replace the drain pipe, and install a cleanout to jet the line. He quoted us $5800 for the work and told us that they could have a team there the same day.Some of the bushes they wanted to remove were the duty and property of the HOA. My husband repeatedly told the supervisor that he could not continue without talking to the HOA about the plants as the property manager was currently out of the office. The supervisor would respond with, It's not a big deal, they will just repay for it, totally ignoring the concern that we couldn't remove the trees. He also offered if it was a money thing he could call the boss and get a discount for us. They used lots of scare tactics such as Well you don't want to run the water very much because it could back up at any moment. My husband refused and said he would get back to them.An hour after they left, the downstairs toilet, which they had removed and replaced, was still running and trying to fill with water. We were very confused because the toilet was fine until they took it off. We called the supervisor back. When we explained the problem to him, he sounded like he expected us to call back the very issue, and said it was our fill valve without looking at it and that we would need to replace the toilet for $275 and they could do it.Meanwhile the HOA called back and said we couldn't pull the bushes out and that they had never heard of that needing to be done to fix the plumbing. We called a second plumber for a second opinion. He was able to get the clogged removed fairly easily and said there was no sign of corrosion in our pipes. He also said the total didn't need to be replaced and that it just needed a $20 part. The whole bill from the 2nd plumber was $390.These guys are a total scam. They will try to scare you into work you don't need. Their supervisor is nothing more than a slimy salesperson in disguise. Avoid at all cost, there are much better plumbers out there.
Lillian Montoya
4 years ago
I had Bruce out to unclog my toilet. He was great! Fast and prompt service. I would recommend to my friends
Heather Spencer
3 years ago
Amazing Sunday morning responsiveness, within a 60 minute time frame. Dave was professional, courteous, friendly, and efficient. I cannot recommend Dave or Rooter Town any more highly. Amazing value and great service. I called a more traditional plumber first and they estimated this Sunday Housecall to be $500. I paid Rooter Town $95. Lesson learned...I’ll know who to call first next time.
Dave from Rooter Town was friendly, efficient and got my drain cleared in just 15 minutes. I give them 👍👍👍👍👍
Rooter town showed up and diagnosed my issue fast and effectively. They were friendly and he took the time to play with the dog to calm her down! Would recommend them again to anyone who needs plumbing or drain cleaning!
Eric was timely and efficient! Cost was up front and well worth it. Would definitely hire again.
Karley Schafer
a year ago
Jason was wonderful and did a great job! We finally have a kitchen sink again! Would definitely recommend! ☺️
Daniel Wegener
5 years ago
Rooter Town was great, they were very fast and didn't try to upsell me on something I did not need! Would recommend them to anyone with plumbing needs!
On 1/2/2002, Camden and Vince rescued me from a clogged pipe situation in my kitchen. My home in Boulder is over 100 years old with old pipes that make it difficult to clean them out. Camden and Vince were wonderful! They spent most of the day working on the problem. They were skilled, explained what they were doing and why, and very tidy! I would recommend Rooter Town to everyone!
Matthew J Hunt
4 years ago
I used these folks before in January 2018 and had the lines in the front yard replaced, lined, and jetted. The price was good, but I went with their financing at a fixed rate, which was really helpful! I called them yesterday because the drain in the basement was backing up. Dave came out this morning and corrected the issue within 30 minutes. I really appreciate this company and their fair pricing. I was only charged $95 dollars. Thank you so much Rooter Town. I would definitely recommend. Thank you Dave!
Barbara Fernie
6 days ago
Great help for a clogged drain !
On time, good price !
$95 just like they said did a great job! Came on time on a Sat.. I called they said 1 to 3 and they where at 1:30.
Jason was my technician and was prompt and courteous and very knowledgeable. It was overall an extremely positive experience I would highly recommend.
My wife and I had a wonderful experience with the entire team at Rooter Town, on an otherwise awful day. We had damaged drain pipes that were causing sewage backups in our basement. From the first person I spoke to on the phone, I was treated with respect and an appointment was made, in the evening, for the very next morning. The first technician, Brandin, was professional and when he realized the job would be bigger than he expected, he arranged for his supervisor, Clark, to come out, immediately. Both Brandin and Clark arrived when they said they would and were very knowledgeable. Once Clark diagnosed the problem, he had a crew on scene within an hour to excavate my basement floor and repair the pipe. Everyone who came out was friendly and respectful. Clark even went as far as to help us work with our insurance company to get reimbursed for the damage. Communication was excellent and I really felt that everyone at Rooter Town treated my house as they would their own. I would highly recommend using Rooter town!
Paula Hillyard
5 years ago
I hired this company to clear the sewage backup in my mobile home. The 21yr old they sent to my home was nice but. The main issue did prove to belong to the mobile home park I live in. When my park couldn't get their vendors they hired this company to do the job. One would have expected that since they had started the job, knew that I had sewage flowing from under my home that they would have returned early the next morning. But no finally at 1230pm they send out a supervisor in a plain white unmarked panel van. He looks around says I have standing sewage and that since my line isn't connected to the park any longer they can't run a camera and can't do the job. When he is corrected and told the line is intact he says it has too many 90° turns and standing sewage... No Kidding about the sewage, they knew this before they took the job... They had my payment of $95 and they had a credit card from the park with an agreement to pay extra... From what I can see these Pretty Boys are afraid to do a real plumbers job.. LAZY.
Dave was very polite and efficient did a very good job would definitely use Rooter Town again
Rachel Kisselman
3 years ago
Dave was early (always a plus, we lead a busy life!) and identified and fixed the problem in a matter of minutes. He was honest about the problem and didn’t try to get me with add ons or unnecessary costs. Price as advertised and service was timely and professional. Highly recommend!
Rooter Town came to my home to fix an emergency. Our sewer lines were backed up and we had family coming by. Jesse was the plumber that came to our home. He said we had roots growing through the lines and that we immediately needed to have our lines completely replaced. It would have cost us $4,200!!! Luckily, I have family that own a commercial plumbing company and they said we just needed to cut the roots out now, and apply root killer a few times a year.Do not use Rooter Town for your plumbing needs. Just another dishonest plumbing company looking to get the most money out of you.
Michael Lynch
2 years ago
2 hours prior to a Birthday party for my son and a family gathering, our sink became clogged and flooded the basement. Jeremy came within the window provided. He knew exactly how to fix the problem. We had a house full of people while he worked. He was incredibly professional and considerate of the situation. He got the problem solved and suggested another follow-on action that could be done to further improve things when we did not haver a house full of guests. The price was more than fair. We were blown away with our service call. Jeremy was incredible.
We had a huge problem on a Saturday and John and team came out and quickly and efficiently and scoped and jetted the line. As it turned out we needed a large repair, they hand-dug an 8' hole (we live in the mountains with no backhoe access) and fixed the disconnected piece all on a Sunday. Got us back in service in 24 hours. It was expensive, but we have since talked to others and said that it was totally fair. Backed up again the next weekend and they had missed a branch of clogged line, John came back out within an hour on a Sunday and cleared it at no charge. This is a company that stands by their work. And they will be there when you need them.
I had a sewage back up May 2018 and Rooter Town had to replace 8 feet of line in my front yard. They did so efficiently and professionally. Today they came out for a maintenance cleaning. Dave was very professional, honest and knew his job. I would recommend this company.
Rooter Town is a great plumbing company I will highly recommend. Both Jesse and Brandon did a great job unclogging the drain.Gary 11/28/2021
Bruce from Rooter Town was very knowledgable and helpful about the plumbing issues that we have at the house. Bruce is a great asset for the company, he resolved the plumbing issues and gave us some great information about the pipe layout. We were pleased with his help and would have him back to help resolve any furture plumbing issues that may occur in the house.
My mom and grandma called them to come out a month and half ago because my grandmas basement flooded. They proceed to scope her line and tell her she had a broken pipe. So they said they would be back next day. The came and dug up her front yard for two days they did this. They told my mom and grandma it would be one price but when my mom got my grandma bank statement they had charged her double what they said. Not only that but my mom recently had to call them back because the drain back up again and they charged her another $395 saying it needed to snakes out. It shouldn’t have had to been snakes out if they did it right the first time. Nobody has yet responded to my concerns from this company either. Do not use them. They take advantage of people just to make a quick buck.
alejandra jimenez
3 years ago
Dave was excellent! We just purchased our home and our tub was slow draining and Dave had no issues getting unclogged in a timely manner. Definitely recommend Rooter Town 10/10
Chase Lincoln
5 years ago
Not a good business or even trying to. Over charge bad work and rude. Just wanted to finish the job and try to pay you and all you do in grind people out like a saw mill. I feel bad for you hope you can get that together. when people are trying to pay you and get invoices you just tell and destroy the positive conversation over nothing.
Star Johnna Finn
4 years ago
Josh was so nice and professional. He did the work very quickly and efficiently. For future issues, I will make sure to call RooterTown!!
Bruce was on time and professional and the job was done well. He was thorough in the service and also shared the issue and prevention measures. I would use Rooter Town Plumbing again.
Taylor Patterson
3 years ago
Damian came to my house today and did a fantastic job! I have used this company before and I will definitely use them again!
Rooter Town was very professional and courteous. Our plumber was Coleman and his customer service was exceptional! Great experience and good quality for the price!
Dave Marshall
2 years ago
Compete scam. John the “master plumber” isn’t up to date on current plumbing techniques to clear out roots. We were misled that these guys actually knew what they were doing. RIP OFF.
Dustin Shanley
10 months ago
Jace got here within an hour of me calling. Out in 30 min. Sewer clear. Good stuff
What a joke. Neighbor is getting his sewer line replaced over a month. In the process they have been incredibly inconsiderate of all neighboring properties. Damaged two vehicles and did not own up to it because of no exact video footage.
2 houses up had the same service performed start to finish in two days.
I needed to have sewer line cleaned out. I emphasized to the dispatcher, three times, that the cleanout access was on my roof, on a flat part. The roof has been an issue in the past. The dispatcher assured me this was not a problem. When the plumber arrived, he immediately advised that they did not get on roofs. A total waste of my time. Should have listened to the negative previews online.
Scheduling was a bit rough, I scheduled an appointment for a Wed between 12-2, got a call on Tues saying the techs were all very busy and they needed to come later or tomorrow....I was like well I scheduled for tomorrow so Wed works. Wed rolls around, appointment time rolls around and no calls or tech. I called in and was told they couldn't make it, but could send someone Thur (4th of July by the way). I got a call on Thurs and a tech was available earlier so I said that was fine. Sam was the tech that showed up and honestly the guy literally earned a 5 star review for Rooter Town. Super personable, did a great job and we had a great conversation when he was here. I don't know what Sam's status is with Rooter Town, but he deserves a promotion or a nice raise. I didn't think I'd ever be saying this but it was great there was a scheduling issue and it worked out where Sam was the tech that came out here. 100% would use them again because of the interaction and service he provided.
Gary Ringsdorf
2 years ago
Dave did a great job figuring out my drainage problem and fixed it immediately with no problems. Thank you!
YaaaaaY, thanks Rooter Town! Y’all saved the day (or my laundry room I should say)! Thanks for the timely service! If I need sewer help ever again, I will call Rooter Town 🙌🏽😁
Greet job,although I did not have an emergency they were able to schedule the next day. Arrived on time and finished within a hour cleaned up and charged the advertised price
Andrea Baessler
2 years ago
Had to have my main line cleared, they showed up early and Brady was very professional and polite. The last plumber we had out for the same issue was unable to access the main line at all but Brady saw the issue and went to get a special tool to access the main line. He knew what he was doing and I will ask for him next time we have problems!
Donna Williams
2 years ago
Dave was super kind friendly and efficient and got the job done quick. Will call them again if something else comes up
Dave was wonderful fixing our problem! On time, polite, professional and quick resolution! Thank you so much Rooter Town! Highly Recommended!
Rooter Town was recommended by a friend at work. Dave came out to clean my main sewer line which has a minor root intrusion. I have it done semi-annually just to ensure I never get a major backup. The RooterTown dispatcher called and asked if Dave could come by 2 hours early because he was running ahead of schedule! That is a first in my experience. :-) He did a great job and is a super nice guy. I'll be calling Rooter Town for my future rooter jobs. Thanks Guys!
Sewer cleaning - Dave was very personable and willing to answer all of our questions. His professionalism and desire to take care of our needs was wonderful and we will be referring our friends and family in the future!
I called Rooter Town Plumbing to access water damage in my basement. They had to replace the old drain pipe. They did so in a timely manner. I can truthfully say they are a company that is reliable, honest and professional. I would highly recommend them. Ask for Jordan or Kory.
Justin Hillan
6 years ago
We had an issue with our sewer drain in our basement overflowing onto our carpet, so we called Rooter Town and they were quick to answer the phone and were able to come out the same day. Our original appt was for later in the day and they finished early with a previous job and called and let us know that they were able to come early! We were so glad! They were really nice clean cut and willing to help in whatever way they could. They investigated the situation completely and then took care of the problem quickly. They even helped my wife clean up the mess afterwards! Definitely 5 Start service going above and beyond, I would give them a higher rating if I could.
Highly recommend! process was easy from scheduling to completion.
David was friendly,on time and fixed issue. Work has a 30 day guarantee, and is priced fairly. Will definitely use them again if needed!
Although my clogged toilet ended up costing more than the original $95 (because the toilet ended up needing to be removed and other things done to the line), they arrived on time, told me about price changes up front, were quick, and kind to my rescue dogs. My toilet is working again, but my brand new floor tile is stained -- don't know what happened, but even bleach is not getting it up.
Josh and Brandon did a great job, my sink was clogged and in less than an hour they had it running again. Highly recommend this company!!
These guys were awesome, they had someone to my house in less than an hour. The person who came to do the repairs was in and out and completed the drain clean super fast, things are back to normal now. Great service and rapid response even during the craziness that's going on in the world... Thank you Rooter Town
Dave Rutkofsky
3 years ago
Dave showed up on time and fixed my problem quickly AND guaranteed his work. These guys are great, and they were nice too. The young lady answering my call was very polite. I would recommend them for sure!
Rebecca Watts
4 years ago
JR was amazing! He was fast, knowledgeable and cleaned up everything! I will use Rooter Town again!
Trtle10 Trtle10
4 years ago
Barely made the 3 hour schedule window or would be a solid 5. Cleaned main drain great and price was as advertised. Highly recommend!!
I was impressed with the prompt, accurate and timely service. Ben was very honest about the needed work and after testing the system provided all the options and explained the problem in very simple lay terms. I would recommend them for all drain and plumbing repairs!
Benjamin Hills
3 years ago
In my opinion they are deceptive scam artists. They come in with a game plan and try to trick you into unnecessary repairs. Check Yelp!!!
Kevin R Paquette
5 years ago
My wife and I would like to say Colman, YOU ARE THE MAN!! Colman arrived early which is always awesome. He was well dressed polite and very professional! He explained everything he was going to do In detail and way it should be done in that manner. I will absolutely recommend this company. You can also count on the fact we will not be using anyone else EVER! Thank you from the Paquette family.
I tried calling two other companies and neither answered or returned messages. I called Rooter Town and someone answered in 2 rings. They were able to schedule someone to clear my drain on the same day. Shea, the technician arrived promptly and was super polite and professional. You don’t get that kind of service anymore. I’d highly recommend this company. Definitely 5 stars!
The Professionalism and customer service was outstanding! Sam was so AWESOME! THESE GUYS ROCK. I highly recommend Rooter Town. Thank you for making the repair seamless and stress free! I will never work with anyone else for plumbing repairs.
Very happy w Jason who arrived on time, was professional, friendly and had helpful suggestions for maintenance. He uncloged two drains in our master bathroom and we would definitely recommend and use Rooter Town again.
Dave was early and it was awesome. Got the job done and was super pleasant thank you!!!
Make sure you read all the 1-2 star reviews before using Rooter Town Plumbing.Rooter Town Plumbing uses a terrifying business strategy:1. Do a bad job.2. Receive a call back for their bad job, and escalate the job by blaming your house or stating that the work required would not be covered under warranty.3. Get paid more money to fix their bad work which results in more problems which means more work for them.RUN
Rootertown came out Saturday they were early for appointment which was great. These are the folks we call for any drain cleaning jobs annually for both my house and my moms house. They are always on time for appointments if not early. The technicians,customer service are always courtesy.
Office did a great job providing estimated time of arrival. Our technician, David, was very professional and gave us a fair price for the additional work to remove the toilet to perform the clean out. Work was efficiently completed in less than a half hour.
Dave did a fantastic job! He was on time, friendly, professional, and my four dogs adored him . Thank you for excellent customer service!!! I am truly grateful. Plus I was charged as advertised. Great company, great job!
~Chantel in Parker
Charlotte Iobe
2 years ago
Dave came to .h house quick and got the job done for an excellent price these are my favorite plumbers and I won't call anyone else
Javier Barragan Jr
3 years ago
Dave was great and efficient when doing his job. He was also very courteous.
Matthew Jacobs
7 years ago
Camden our plumber was fantastic. He was on time and he completed the work in a very timely fashion. He is very respectful and left his work area very clean. I would definitely recommend Rooter Town and Camden to any of my friends and family.
Excellent service today. Very punctual, very professional and courteous, I believe his name is David. I will most certainly use your service again based on today. John Doherty, homeowner. 2747 S. Penn.
Called for a plugged drain issue. Called early morning and they were there by late morning. Excellent service from Josh. Friendly and knowledgeable.
Most definately will use them again.
Christina Lawson
5 years ago
Ben was punctual and courteous. Figure out the issue quickly and got another appointment set up to have the work completed.
Tyler came over on a Sunday and installed a toilet that another tech that was cleaning the drain the day before broke. Tyler was professional and nice through the whole process, not only will I use this company again for any of my plumbing needs but I will definitely request Tyler as my plumber from here on out! Thanks Tyler for a job well done!!!!!!!Steve
Great service! They were out here quick and took care of the problem! Definitely recommend
Tyler and his crew were amazing! Friendly, professional, knowledgeable and affordable. Their quote was well below all the competition, and we ended up getting a lot more done! It can be difficult to find a quality, affordable plumber. Glad we know about Rooter Town now!
Kathryn Hicks
3 years ago
Winston and Sam showed up on time and were extremely professional. I appreciated their nice personalities and their help with my plumbing problem. I trusted them completely and would hire them again in an instant.
Anthony Martinez
2 years ago
Dave showed up and none of the other plumbers i called would. Dave gave me a great deal thank you
Ella Phillips
3 years ago
Eric was and is the greatest.Did a great job..so polite and helpful.I appreciate him so much.Again Thank you so very much....Ella Phillips.
Dave did a good job respectful guy fixed our problem very professional with out question if we eve needed another job done we would definitely request him
Joleen Elliott
2 years ago
I HIGHLY recommend Rooter Town. Our sewer backed up into the house and I called Rooter Town. They came out promptly, were friendly and courteous and, most importantly, fixed our problem quickly. And it was only $95! This is the only plumber I'll ever use.
Debbie Calcote
3 years ago
My mother had a leaky pipe in her basement yesterday, Sunday. Once detected I called Rooter Town they were there within 3 hours. A professional man named Coleman introduced himself, went over the problem showed her the estimate and got right to work. Very polite and friendly. Was in and out in less than an hour. Problem solved. I highly recommend Coleman and this company.
They did a great job they showed up on time Josh was very pleasant and very helpful.
We have had Rootertown to our house 5 times now, most recently Billy. He was knowledgable, friendly and professional - came in and diagnosed the problem, gave us a fair price and fixed in less than 2 hours, including a trip to parts store. We have had small leaks, a large flood and even a toilet problem. Each time they were on time and made repairs in a timely manner. Only one time did a plumber come out and didn't completely fix the problem but they sent another one out the next day to repair at no charge.This is who we'll call with any plumbing problems!
Had a simple faucet change for a kitchen sink. Took less than an hour, and got charged $375. Tried calling multiple times for a month to have someone explain to me why the bill was so high and got no call back. Will not be using this service again. Ridiculous pricing.
Rooter Town has done work for us on different occasions. They are prompt, professional and affordable. They now have a new loyal customer.
We had to have an 18 foot stretch of sewage pipe between our house and the city of Boulder main line replaced. It was a big job that required digging a trench 10' deep, 4' wide and 20' long. The job could not have gone more smoothly. They protected my two prized honey locusts that they had to maneuver the machinery around. It required three locates and all three showed up that morning like clockwork. It also required an inspection from the city of Boulder, which is brutal to schedule. We just finished a reno that took more than a year and nearly a dozen inspections. I have no idea how they were able to get the inspector to our house right when they needed him to inspect the new pipe before filling the hole back in. After a year of having people working on our house I was really bummed to have to have more work done, but rooter town made the whole project as good as it could have been. We thought the price was pretty reasonable too.
Super easy to schedule a time for someone to come out to clean the line. Dave was very friendly and professional and great to work with. Highly recommend!
Larry contier
4 years ago
The office quoyed me a time that they would be here by. He was a few minutes early. He came in, put on the shoes slippers, looked at the problem and talked with me about what the issue was. He said I can handle that, went outside and got the needed tools came in and finished within 15 minutes. Something that took me over 3 hours yesterday and I still couldn't get done he finished in 15 minutes. He did a great job. The only thing he could have done differently was leave me a business card for future reference.
Lisa Rodriguez
4 years ago
Dave with Rooter Town showed up on time, very professional, assessed the situation of the Sewer Clean at our home, explained everything in detail and did an Excellent Job!!
Dave was so prompt and took my call the SAME DAY, WE called at 2o clock! I highly recommend this company. Dave was just THE BEST
I had Justin out here he showed up on time and did a great job, I would recommend this company to all of my friends and family
Chase Mccomas
2 years ago
Originally had an appointment later in the day but Jason was available earlier in the morning and came by to fix our clogged kitchen sink. He ran the snake a couple of times and informed us on the types of objects that clogged our sink along with suggesting the right products to pour down our sink every so often. Very professional, friendly, and Nice!
Leslie Johnson
3 years ago
We purchased our home in Littleton just over 7 years ago and have entrusted our home’s care to Rooter Town ever since. From their customer service at their call centers to their price points, punctuality, knowledge and more; we will never make “the switch” to another rooter company so long as we own our home in Littleton. In 2015 we moved to California; and though we have been blessed with the best renters who have done an EXCEPTIONAL job at caring for our property, it’s equally important to know it is in good, honest, and reliable hands when work and/or maintenance needs to be done at the property by third party members. We have again, used Rooter Town since moving out-of-state to care for the house and again, they never disappoint!!! I KNOW we can fully entrust the needs of the property to Rooter Town and it’s employees, such as David. They do not take advantage of their customers, are thorough, and go above and BEYOND, as David did today; to ENSURE before he left the property that not only the tenants were satisfied but called us here in California as well to communicate the work completed, and any other pertinent pass-ons we needed to be aware of. David is just one example and represents what you can expect from Rooter Town and the service they provide. Being several states away, I can relax and breathe easy knowing he took excellent care of our property today, in the past, and going forward. Thank you David!!! And everyone else at Rooter Town!!! Especially during a time such as this, you have no idea how much a blessing you are to our family and the family you served today back there in Littleton!!!!❤️ Be well!!!
Why do I return to Rooter Town Plumbing when I need help? Customer service and quality work!The staff I have dealt with have all been extremely friendly which is important to me having my kids around.Bottom line is they do the job and you pay what you expect. All with a smile and a handshake, as it should be.Thank you for your hard work!
This place was great. I had a minor emergency and called to see if they could come out same day and ended up getting there 2 hours after I called. The plumber was great and super fast. He explained a few things I could do to help my pipes from getting damaged in the future, which we started doing right away. I’ve had nightmares with different plumbing companies in the past (applewood, drain right, 24/7) and I think I’ve found a company I can actually trust without any BS happening. And yes he fixed my problem and was very reasonable as far as price goes. I would 100% recommend this company to anyone that wants professional service. Thanks
Jace was great! He was very kind, thorough, and professional!
They were great and very professional. Were at my place within 30 minutes of me calling. I will for sure use again and recommend you use them!
Cheryl Manzanilla
5 years ago
Same day service is wonderful! Billy was on time, fixed our clogged sink and cleaned the sink, floor and surrounding area when done. Very polite and informative. Will definitely use them again.
Jeffrey Fikany
5 years ago
Ben did a great job. Professional, quick and a great guy. Without question, I would recommend rooter town to anyone!
Landen was here quick and had the job done fast. Thank you Rooter Town.
Lewis Richardson
a year ago
Professional, thorough and ethical. I thought the price was was a bit high, but then I compared it to other plumbers on the area anx realized the price was comparable. I would definitely use them again
Did the old bait and switch. Dig a hole to replace part of my sewer line. They refused to tell me how much it would be if they ended up replacing the whole line. Then once I was stuck they charged me almost double a reasonable price. Maybe they do great small repair but don’t use them for anything big.
Mina Akbarzadeh-Brown
7 years ago
Josh M came today about a hour after I requested service! He was extremely nice, clean and 100% honest (which is hard to find these days!) We got the washer back up problem fix a simple fix that if a different company would have come they would have told us to change the whole pipe which didn't need it! So Thank you Rooter Town for having such a stand up guy! Next time we will request Josh M! And now let's get ready for the SuperBowl!!!
Randy Hancock
5 years ago
Bait and switch!!!They came out and clear the line, then sell you a camera inspection at the tune of $150.00, then try to sell you on having to dig up your plumbing line...We had Plugged sewer line, they came and the tech thought both toilets were plugged.I told him I didn't think both toilets would plug at same time, which was not the case. Tried to snake out our line, went a 100 ft and that did not make it to our clog and then proceeded to sell us a camera inspection, and then tried to sell us on digging up our line.After talking to other plumbers, they said that they can go further than 100 ft (not all), and the camera inspection they sold us, could not see what was clogged up from the dirty water that was clogging up our line.All in all we spent $400 for no results and having to call another company!
Called Rooter Town at 8am, and they had someone out by 9am. Eric came in and saw what the problem was. Within 30 minutes, he was done and out the door. Great customer service and friendly employees.
Lindsay Bernard
7 years ago
Our experience with Rooter Town was fantastic from beginning to end! We called on Saturday afternoon about a pipe leaking through our basement ceiling, and they gladly sent someone out that night! Our plumber, Camden, arrived right on time! He was polite, professional, very knowledgeable, and made the necessary repairs in what felt like no time at all. Their website says our goal is to earn your business for life, and we're happy to report that they've definitely found a lifelong customer in us! Thank you, Rooter Town, for the exceptional customer service!
If I could give them only one quarter of a star that's still more then they deserve. Two hour window to arrive, scheduled a day in advance and still, 45 minutes late. Called them to clean main. According to the company I had to call to fix the many mistakes they made, although they claimed to go 100 ft. the video I have now shows they couldn't have gone past 20 ft. They have technicians who are not well trained and less then informative, they tried to charge me for parts they never installed. We are on a tight budget as many of us are these days, I will NEVER reccomend or use this company again. Tripple S to the rescue. I'll use them every time now!
ROCKIE CUPPARI
7 years ago
Disaster in my kitchen sink...called for an appt. I was given a time between 12 and 2, received a call that they were on the way within that 2 hr window. I was very pleased that our plumber, Bruce showed up and took care of our problem. He was very professional and knowledgable. Price was right, too!We will definately be using this company again. Recommend highly!
Dave came by and diagnosed our problem right away. He's really friendly, professional and clearly great at his job.
Brittney Ford
2 years ago
Dave, the plumber who provided the service was extremely quick and efficient. He was very knowledgeable on why we were having flooding issues from the drain and saved us a ton of headache by cleaning out our floor drains. Not to mention he was in and out in less than 30 minutes. Highly recommend !
Michael Williams
2 years ago
Jason did an excellent job, he was very professional and was able to fix my drain line problem very quickly. I'm very satisfied with Rooter Town and will recommend this company.
Christopher Faulkner
3 years ago
Doing laundry, a toilet backed up and overflowed. Clearly a problem in the line! One call- and the tech was on his way. Joseph was prompt, polite and efficient and arrived within the two hour window. Everything is back flowing properly- all of this on a Sunday morning.Thank you.
Sherri Ashcraft
3 years ago
Dave was outstanding! He was earlier then expected, He was very pleasant and professional. Took him only minutes to undo my clogged pipe.
Thanks Dave will be calling you from now on for all my clogs.
Tanner was also very pleasant and professional
Basement sink backed up and flooded my laundry room - Tech was here within one hour and had us fixed up within about 30 minutes. Professional and friendly. Will recommend and call again if needed.
Karen Folgate
2 years ago
We heard gurgling in the pipes and saw some backup in the basement sink. Travis was able to identify the problem (clog in kitchen line) and even found a clean out access that we didn't even know we had (it was behind the dryer). We've had other plumbers come out in the past for this same issue, had our mainline cleaned out, but no one else was able to identify the real issue or find the clog that was causing the problem. We thank Travis for his hard work and skill in resolving our problem!
Kevin Jackson
2 years ago
I was in need of repair of the outer spigot to my garden hose, being the holiday weekend, Rooter Town Plumbing told me their technicians were very busy, first thing Memorial Day morning the technician showed up. Within minutes he had my problem resolved.The technician Mike Reyes was very professional and efficient during the repair.
Austin Pierceall
3 years ago
Dave was excellent and super helpful and communicative, highly recommend their service. The toilet was fixed within minutes.
Jillian Chambers
3 years ago
Dave came out and within 10 minutes had our sink draining perfectly! Great work and very professional.
Thomas and Micaela Mashaw
4 years ago
I've used rooter town several times and they are my go to people when it comes to sewage and clogged pipes. They always answer the phone, show up on time, and get the job done. David, came out this last time and took care of our problem quickly and efficiently. He did not make a mess like some other companies do. Pricing is super competitive and the service is amazing. Thank you all at Rooter Town.
Tanner, the clog drain technician, showed up on time, assessed the situation quickly, and remedied the problem. He answered my questions well so I knew what he was doing and why. Very happy with the service provided.
Stephanie McManus
3 years ago
I requested service on the evening of April 17.DAVE arrived 1025 am the following morning (Saturday).Outside drain was cleared in less than 30 minutes.Best service and professionalism I've ever had with this troublesome drain.Thank you DAVE.I definitely recommend his service.
Kristen Muzzy
4 years ago
Josh was GREAT! Fast, courteous, professional. Highly recommend Rooter Town Plumbing! I've used Rooter Town for a number of years. I live in old house with old pipes. These guys are great! Thanks Rooter Town Plumbing!
I called rooter town today to snake a clogged drain. Josh showed up in less than an hour, he was professional and finished the job quickly. A good price and good service. I will be using Rooter Town in the future.
Billy Taylor did a great job, professional, honest and timely service. Will definitely reccomend!
It's rare when you have a business that gets you same-day service; even more rare when they call to say they will be a little late. This company did both; and the delightful guy (Jason) who showed up was polite, friendly, professional, diagnosed the issue quickly and resolved it on the spot.I will use these folks again and gladly recommend them to my neighbors.
Dave was very polite and professional with me today I will be using them in the future
Worst experience. Had our sewer line replaced. Jordan asked us if it was ok they removed a bush. They end up removing our entire sprinkler main box but never mentioned anything. Now he just says “yea we don’t repair those”. They didn’t even tell us they’d have to remove it or that they wouldn’t fix it once removed.Do not use this company especially Jordan.
Cynthia Russell
3 years ago
Angel came out today to service our property! He was fantastic and extremely helpful. He was prompt, explained everything to me and made sure I was ok with everything going on! I would def recommend him and this company. Thanks Angel!!!
Lee Ann HAHNE
2 years ago
The quality of service from the first phone call to finish was exceptional. I had to call on a Sunday, the response was prompt, and professional. My technician Damien was knowledgeable, and took the time to answer all my questions. I highly recommend this company, and won’t hesitate to use them again.
Bill was very thorough, and courteous. I would definitely use their services again!
Connor Nelson
4 years ago
Dave has done an excellent job solving my issue with a plugged toilet. He was very good at problem solving. I learned that dental floss in the toilet is definitely a no no! I really appreciate Dave's expertise and willingness to help solve my problem! Thank you ROOTER TOWN!
They are not professional at all.The service performed was terrible.I have worked with all sorts of companies for multiple projects on my home and this company was the worst. Every other company I have worked with based on trust, but for Rooter Town I would have needed a detailed contract...I paid $400 + tip for a main line clean out for root clearing. The main line was not cleaned out properly and I have a blockage 2 days later.They were fast to come out again but quoted another $250 to finish the same job after just two days! I turned them down and they left without solving anything.Do not throw away your money and time.
Fort F Felker
6 years ago
BEWARE!! I have never written a review before, but Rooter Town's questionable business practices compel me to take the time to warn others. A rental property that I own had a blocked sewer line. The Rooter Town tech charged $370 to scope it (really high for this service). He then explained to me that the line just went black (whatever that means), and that the line was probably broken and that to fix it would require excavating the line at a cost of $5,800. That seemed outrageously high to me, so I started reading reviews of Rooter Town on Google and Yelp. Several reviewers have warned about this exact same scam that Rooter Town had used on them. I told the Rooter Town tech that I was going to get a second opinion, called Colorado Sewer Service, and within 2 hours they had removed an utterly routine root blockage for a total cost of $145. WATCH OUT FOR THIS SCAM!!!
Great service, great service staff. David is worth his weight in gold! In & out no problems & very quick about it. Will definitely call again!
I think these guys do great work and stand by their work. We worked with Hudson and he did a great job clearing two clogged drains caused by a root issue. They offered fair pricing for their services and gave a good bid and good advice to solve this issue in a more long term manner. The roots hit everyone in my neighborhood and a camera service can give you the peace of mind when making your plumbing decisions. During the camera service Hudson was cordial and his explanation was helpful. Rooter Town is a fine choice to get to the root, of your plumbing problem.
The agent who came to my house was pleasant enough, but did not have the right rooter to clean my drain. Was not happy with their service
Sarah Frederick
5 years ago
Great service! Kory was super professional and punctual. Cleaned up nicely after and took care of the problem.
We called with a plumbing issue in our kitchen sink and received same day service. Eric showed up and completed the job in less than an hours work. He was knowledgeable and even showed us how to prevent the problem from happening again. Thank you Eric!!!
Beware! They came to our house when we requested a drain clean. They charged us $290 and said they couldn't get through the pipes to clear the blockage. They said we needed to tear out our driveway and replace the pipes. They first quoted 8K, then we said we would get a second opinion and the quote dropped to 6.5K.We had another company out who scoped and rooted out the drain fine, and said we DID NOT need new pipes. They charged us $190.I then requested a copy of the scope that Rooter town charged us for and they never provided it to us.Update: After this post; Rooter Town called and offered to pay me if I would delete this post!
Susie Deichmiller
3 weeks ago
Rooter Town did an excellent job solving our drain/plumbing issues. They were prompt, knowledgeable and experienced. Jace was awesome in figuring out the problem.
Joan Manchette
4 years ago
Incompetent tech, unnecessary damage to finished wall when there was an access door. Cut a hole when he did repairs through the access,damaged access door during the process, failed to reinstall washing machine discharge line resulting in more water on the floor after using washer. $525 dollars to solder two fittings and an outrageous estimate to repair their damage and further plumbing issues. Will not ever use this company again, and will not recommend them to anyone.
Rodolfo Chavez
3 years ago
$95 turns to $250 pretty quick, if they got to remove the toilet for you and reset it. You might take it off before they come to save some $150. Then they do a scope for an additional $150, and now your $95 clean, costs $395! They 'cleaned my line twice in 5 days, because it backed up worse after they did it the first time. Then I hired a company to come and put a camera in there after they left the second time. The camera showed that they did a poor job on the clean, There are small roots that did not get cleaned out very good causing the problem. Now I'm going to have it cleaned for a third time at additional cost from a new company!
Dave came out quick and got the job done with no problems, thank you guys for being prompt,!
We had alot of company, and a toilet got backed up. Dave was prompt and efficient and resolved the problem in minutes. The $95 was well spent. Many Thanks, Jeff Moshea
christopher sassano
3 years ago
Another good experience with Root Town. Came out on a Sunday and replaced my broken leaking hot water heater. Tyler, the installer, also keep focus since the job finished around 7:00 pm. He also seemed to me to do extra water clean up because of the leaking heater.
Jacque Itambo
3 years ago
I called and had quick scheduling response for regular sewer drain. I worked with Dave on my rental property and liked him for his honesty and professionalism. I made another appointment because I thought my house sewer line needed a regular clean up too. When Dave showed up he honestly told me that given the age of my house I didn't need sewer clean up, unless I just wanted to spend $ 95.00. He didn't appear annoyed by the drive to my house, he let me sign paper to show that he showed up for work, no charge.Most services will charge you for showing up - one reason I have no regular heating and cooling company to work with.I highly recommend Dave and Rooter Town.
Cindy Pfluger
8 months ago
Camden was professional and knowledgeable. We had a pipe burst and had no water to the house. They moved us up to get things fixed. So appreciative.
They were here well withing the time frame and identified and repaired the clog quickly with no extra sales pitch and great customer service. I would definitely recommend them and they will be the first person I call if we have any other issues.
I was very dissatified with the way it went. First, they came and scoped the line and said I had a break in the line. they were unable to scope further, SO THE TECH SAID. That would cost $5800.00 to fix. I agreed. After that was fixed, Branden, THE TECH, scoped again This time he stated I really needed to line the sewer pipe to the house and then new connection to the city main line. THIS WAS AN ADDITIONAL $11,000.00. I never was shown a permit, nor did I get a copy of the permit after the final inspection. The hole was not filled to the same level as it was when they started. I called them back. They would just pull this cap up about 3 inches, way above dirt level. They just stated that they needed to be paid to close the job. I did get a guarantee that if I need something come Spring, they would see what they could do. I WILL LOOK ELSEWHERE NEXT TIME. They may be good for inside plumbing, but not sure about that.
IcePhoenixWolf
5 years ago
Billy came out and took care of our backed up line, demonstrated the work and answered every question I could throw at him. He was friendly and professional and should I ever need it I'd call them again.
After wading thru 4 other plumbing services it was finally a relief to obtain the services of Rooter Town. From excessive service call charges to exorbitant drain cleaning estimates it was nice to find a competent and reasonable service company. Had a severe problem with a basement shower drain and one other questionable bath sink drain. One company wanted almost $400 for one drain cleaning and another $100 for the second – wow! So let’s try Rooter Town, advertised $95 drain cleaning (up to one hour or 100’ of cabling) and no trip charge, and focus on the known shower problem. Actually, it was quite quick to clean the shower drain – and what did the service technician say when he had completed the shower drain? “You have paid for an hour – do you want me to check anything else while I’m here?” And yes, he did, he rooted the questionable bath sink and then the kitchen sink while he was at it. Highly recommended.
I called on Monday morning for a clogged kitchen sink! Steve arrived promptly and cleared the drain...all within 90 minutes of the call! Will definitely use them again!
Billy and Lenny did a terrific job! It was very short notice and they came through for us. Very thorough at repairing our bath tub surround. It wasn't an easy fix. Our new shower looks absolutely fantastic! The job was alot of work. Both of them are really great guys and very hard workers. Highly Recommend.
Avoiding the big corporate companies, I chose to use Rooter Town for our services. From the beginning, the receptionist Brianna, was super friendly and was able to get an estimator out here same day for a replacement shower mixer valve and faucet. The estimator knew the time that it would take so they scheduled an appointment the very next day. Camden was our service technician and he arrived on time as he said he would. His work was very precise and he took the adequate time to make sure the project at hand was done right the first time. Provided a vacuum to clean up all debris, installed our purchased new shower fixtures, friendly and left the place as if he'd never stepped foot. I recommend this company to anyone who is a home owner for any plumbing needs.
Carolyn Shaver
2 years ago
Dave was quick to get out here and figured out my problem. It was fixed in no time and he left the place better than before! I didn’t really want to spend my morning dealing with plumbing issues but Dave knocked it out painlessly for me; thank you!
Don't know why these guys have such good reviews on here. Total ripoff con job. Came out, rooterd the drain badly, then escalated the problem to try and make out the problem was worse than it really was. Tried to over charge me for services, then negotiated when I complained about their charges. Did not really fix problem, and tried to sell me a very expensive fix I found out after I did not need. These people prey on badly informed people in a desperate situation. Shameful.
oskar Abdulmanov
4 years ago
Never in time frame. Phone persons are rude. Technician did not connect back dishwasher machine after drain. If you want to waste your time and nerves deal with that company
Great service! Ben was polite, professional and on-time. He explained all charges prior to starting service and quickly resolved our issue. Will definitely use Rooter Town in the future.
Susan Hepburn
6 years ago
CAmden was excellent! He problem-solved several issues and repaired everything quickly. He even took the time to explain how things worked and answered my questions about preventing problems in the future. He was courteous, polite and extremely helpful!
Great service from Austin. Knowledgeable, clean, prompt, very reasonably priced.
Ran into a little issue, but Richard was able to resolve it. Really appreciated the service, and highly recommend!
Kaitlin Smith
2 years ago
Great experience! Dave was very quick and professional. Would recommend
Andrea Terrazas
6 months ago
Don’t use this company. They advertise a low price, but charge to access the drain and they don’t do a good job cleaning, so then they try to sell a scope and then more unnecessary work. I had to have a different company come and finish the job because after charging extra they said unless I scoped it they couldn’t clean the sewer line. We just had our sewer line scoped and replace less than 2 years ago. Bottom line, they are a rip off.
Love Rooter town they came out on memorial day morning and took care of our plumbing problem Dave is wonderful 😀😃😄
Roger Miller
3 months ago
1st time was awesome but 2nd time will be my last. Candace has made sure I will use another company going forward. I don't need that in my life.
Lindley McCrary
4 years ago
The technician, David, arrived ahead of schedule and quickly diagnosed the problem. He explained everything clearly and got our drains moving again quickly! I will definitely call them again!
Unfortunately our technician today was rude and unprofessional. This was the second time we have used Rooter Town and after today we will be using another company for future services.
Absolutely horrible. No effort what so ever. Didn't even try to make any effort to clear our drain line. Ran the snake once the wrong direction and gave up. We will never use this service again
the tech came out and inspected the toilet after I had replaced it. He determined that replacing it had actually fixed my issue. He could have easily charged me 250 dollars to do work that wasn’t needed. I would gladly use rooter town again.
Merri Mattison
3 years ago
If I could give 4.5 stars I would. My reasoning for the 1 star reduction explained below. Bottom line, would I recommend them? Yes. Would I use them again? Yes. No complaints with the quality of the work, the crew, or the price. I had to have the main sewer line under my house and in the front yard replaced. This happened three days before Christmas and cost me just under 20k. They worked quickly and efficiently, and offered me a line of credit with Wells Fargo with zero interest for a year. The caveat here is regarding timing and schedule. There were two occasions in which I was told they were going to be there in the morning. The first time they were to be there around 8-9 am but didn't show up. After 10:15 or so, I texted the supervisor assigned to my job and he told he was on his way and would be there in about 35 minutes. Which he was. The next day, I was told they would be back in the morning, but no specific time was given. At 11:15 I texted the supervisor and was told they got stuck at another job and would be there in the afternoon 2-4 time frame. So here is the issue from my perspective - if you have to take time off of work, use vacation days or personal time it is very inconvenient to expect them at 9 am or so, and then be told they're not coming until 2-4. That's half-a-day of work, or 4 to 6 hours less vacation time that needs to be used. For me it wasn't too much of an issue - financially speaking. But for someone who lives paycheck to paycheck, and can't afford to lose those wages it is a very big deal! I suspect they, like so many other companies have way more work than they can handle due to the increasing population in the Denver area, and over extend themselves. I'm a pretty reasonable person, and I get that emergencies come up...but as I write this we are days away from 2020 and just about everybody has a cell phone. A text message or a phone call is not too much to ask for. If you find yourself in need of major plumbing or sewer line work, I have no reservations about recommending them. That said, be very clear with your timeline, your schedule requirements, let them know if you need to leave at a certain time to pick up kids etc. And, ask them when they are returning (if it is a multiple day project) and hold them to the time frame they've given you. I may be old school, but my view is I'm paying them, they're working for me, as such the customer and the customer's schedule needs to be taken into consideration as much as possible. Again, the work was done well, the crew was friendly and respectful, and the price was competitive.
Cindy Hansen
8 months ago
Had a backup and flooding. Didn't know who to call. Router town was out quickly. Tyler did a great job fixing all my pipes involved in an old house. Just had them out again for another issue. They are prompt and get the job done. Prices are reasonable.They are our go to plumbing company
Meredith Garner
5 years ago
Great service. Needed a very quick repair in our condo and J.R. came out the next morning and got us up and running in a few hours. He was very professional, explained everything to us very well, and did an excellent job! Would highly recommend his services and will keep Rooter Town in mind for future plumbing needs.
Dave was the tech, fast professional and priced right. I'll be a repeat client that's for sure.
We had Rooter Town out yesterday to clean our mainline on our kitchen sink as preventative maintenance. Dave came on time, was professional, pleasant, thorough and clean. We would definitely use them again. Thanks!
Jasmine Castillo
5 years ago
Ben came out to our house and he was excellent and very efficient. Super nice and very friendly.
Diana Mereness
2 years ago
I had a great experience with Chris Z at Rooter Town and will definitely use them again! He was prompt, wore booties on his shoes and a mask. He carefully explained everything that he was doing. It was obvious that he was well trained. The service was efficient from the scheduling to the service call. The pricing is very fair. I like to share good businesses and I am also adding them to the Next Door recommended list.
Patty Martens
4 years ago
They were great, came early, cleared two drains in an hour on a Sunday - a very good deal for 95$. David was very friendly and professional. I'll definitely be calling them again.
Tammy Garrido
2 years ago
My husband and I came home to a flooded back yard. I called a few places and they either couldn't come out or didn't service our area. We called Time plumbing and Ashley was able to get Tyler out within the hour. He was fast, helpful, professional and polite. He explained everything before and after. Thank you so much for the help and service Tyler and Ashley. We will definitely be calling you again.
We have a warehouse next to this business and have been in the same area for about 4 years. Until today we have not needed any plumbing services. In our case they were able to come over in a few hours and solved our problem in no time. Bruce and his coworker were 100% professional and let us know up front what the expense would be. From a slightly different perspective I can say that they maintain a very well organized business. There trucks are always clean and parked neatly and out of the way of the neighboring businesses. Might not matter to the average consumer but you can tell a lot about a company by the way they manage their office and treat THEIR neighbors. Thanks guys!
Thanks Rooter Town Plumbing your service is extremely excellent and your Tech Shaun was very professional and personal true meaning of Customer service. Greatly appreciate your business.
We had a leaking gas water heater. Called on a Saturday. Jesse arrived at 0900. Gave us a bid which we accepted. He removed the old heater, got a new one and had it installed before noon. Second time we have used Rooter Town and have been very satisfied.
Excellent service! Dave was an awesome tech and super nice guy and had the job done in no time! DAVE then showed me the clear drain and couldn't have been any more of a professional! Would definitely call them next time I need a plumbing service! Thanks again DAVE and Rooter town for your excellent 5 star service!
Margaret Stockfish
5 years ago
Josh was awesome! His professionalism and knowledge were top notch! We were able to get next day service at a great price. Thank you Rooter Town Plumbing😁😁😁
Well done, very efficient and prompt. Explained to us good future preventative maintenance options and things we could do ourselves to keep our plumbing safe and secure. The plumber we got, Eric was knowledgeable, respectful, and really great to work with. Can't recommend these folks enough!
Total scam company sort and filter by the lowest reviews and you’ll see the scam they got going. They tried running it on us, thankfully they expose how scummy they are when you try to cancel.
Shayla Mihelich
5 years ago
They were quick to respond, super friendly, came even sooner than their time block, and it was so reasonably priced. Thank you so much!
Susan Chase
10 months ago
Great team of two resolved our issues. They explained everything they were going to do. Reasonably priced.
Katie Ostrander
5 years ago
Ben was so great! We called at 8:00am and he came by 11:30. He fixed our leak and made sure we were all set before he left. I would recommend Rooter Town and Ben to anyone having plumbing issues!
JR has come to my residence twice in the past month. First, he did a great job replacing our sink in the basement. They were on time, worked fast, and were courteous to me and my family. They do quality work at a fair price. In addition, back in October, when I blew out my sprinkler system it was leaking in the basement. A representative came and fixed the problem. When my sprinklers did not work correctly when I turned them on this past week, Rooter town came back out to take a look. It ended up being a problem with the sprinkler system which JR figured out promptly. He helped me fix the problem with a smile and then told me No charge, we were glad to help. Rooter town has replaced my main sewer line and done countless jobs on our home. I have no reasons to not recommend them to anyone needing quality plumbing work done in their home. They are awesome all around and I am glad to have their services at my disposal. Thanks JR, Reuben, Josh, and all the rest of you that work there. Keep up the great work!
Logan was very professional and excellent at showing me the issue.
Their service technician Dave was great to work with. He let me know he was available earlier than scheduled and he let me know every step along the way what he found and what his recommendation would be to fix my problem with my toilet. These guys are professionals and I would definitely call them if I have any other plumbing issues.
Caitlin Mccarty
3 years ago
I had the pleasure of meeting Eric with Rooter Town today. He came out to take care of a clogged toilet in a residents home at the apartment complex I manage. He was very professional and efficient. The task at hand only took him 5 minutes to to correct and he was very honest with the work that was preformed. I highly recommend using this company as well as requesting Eric as the service technician.
Jason did an amazing job and appreciate him coming by on the weekend!
Absolute scammers. Tried to charge me $6800 to replace an 8ft section of pipe that did not need replacing. Claimed that the pipe had collapsed and when I asked to see the footage, it was visibly intact with some roots that needed to be cleared out, a much simpler and less costly fix. Apparently this is a common theme with them based on other reviews I found. I will not be calling them again.
Ben and JR were prompt, professional and helpful! Both of them are great guys! I will continue to contact Rooter Town in the future when I have plumbing needs. MJC
Our service rep was very efficient & professional. Came on a Holiday at no additional expense, arrived within an hour of our phone call, and had our sewer line cleared within 20 minutes. A++++
Josh did a great job on our clogged drain. He arrived on time, got it done quickly, and cleaned up afterwards. He was also polite and professional and the price was right too! I would definitely hire RooterTown again!
We had water backing up in our floor drain in the basement early one morning. My husband presumed we needed our pipes snaked. A call to Rooter Town got Ben out immediately that very morning. Ben came in and immediately told my husband that it wasn't the pipes, that it was instead our septic tank. They examined things and determined Ben was correct. Ben could have gone ahead and snaked the pipes first and then informed us that it wasn't the problem. Instead he was honest and told us we didn't need him. And since they don't charge a trip charge, the whole thing didn't cost us a cent. Honesty and no trip charge. Two things that are very uncommon in these days. Ben was a super friendly guy and we could have been happier with the experience. Should we have another problem, we will definitely call Rooter Town again and ask for Ben!!!
Stephanie DeVeaux
8 years ago
The Rooter Town tech showed up during the expected time frame and cleared my main line for the quoted price of $95. The tech even cleaned up some of the mess left behind from the clogged pipe and poured a deodorizer to help get rid of some of the odor caused by the clog/flood. Having said that... They do push the up sell quite aggressively, using tactics based on worry and uncertainty, which feels like a setup.
Christopher Bueno
5 years ago
Very professional and hardworking. Even though the initial service did not correct the problem they had another person come out to fix the issue. I appreciate the diligent work to solve the problem.
Dennis J Derham
3 years ago
Excellent service, personable tradesmen, wearing appropriate protective gear for these times. Both men gave outstanding service while respecting the property and informing us of the repair process. Thanks so much!
tiphanie newton
4 years ago
I called this morning stating my shower won’t shut off. I explained I had to shut the main water off to my home. She assured me a plumber would be at my home between 3 & 5 today and if they could make it earlier they would call. They did call at 3:42 stating a plumber could not come today as they were really behind, but they could reschedule me for tomorrow between 9 & 11. When I re-explained I didn’t have water I was placed on hold and no one came back! Definitely wouldn’t recommend!
I called this morning at about 10am about an overpowering odor of sewer gas and Jeremy was dispatched for a 4:15pm arrival for the service call. He arrived promptly and courteously listened to the history of the problem. Of note, this was the last call of his day and the last call before his weekend. He explained in detail what he proposed to do and followed up with snaking the drain and locating a baby wipe and a dry P-trap. He filled the P-trap and replaced a worn compression cap. He provided instructions on how best to prevent this from reoccurring. I appreciated his most professional interaction and demeanor. Thank you for also wearing booties to protect the floor covering. I would like to nominate him for the Rooter Town superstar of the month for his outstanding service and professionalism. Thank you for hiring the best.
Jessica Arvanites
a year ago
Absolute clowns. Needed our sewer main cleaned. Guy showed up and I offered to pull the toilet for access. He declined and decided to go through a much smaller drain. I didn’t actually see him rooter it the 1st time but he claimed he did and it didn’t work. Then claims I need a $500 service to clear the drain. I asked him to rooter it again and this time I stood there and watched. What do you know?? The water drained! Still wanted to upsell me on the extra service - now at $400 because “the drain is really dirty”. Now, I don’t know about you but most people I know don’t have X-ray vision but apparently this tech does. Without doing a camera he was able to tell the drain was dirty. Amazing. Please also note the tech did not use any attachments like a blade or claw on the end of the rooter. So I have no idea if he actually cleared anything from the drain or just jostled it around a bit. The tech knew nothing about plumbing or even basic fluid dynamics. Kept trying to tell me I had a separate laundry line (I don’t) that runs to the street. It was a real Abbott and Costello routine. They want to sell you an extra service without even doing a camera. Avoid at all costs and call someone else.
Rooter Town is the best! Their customer service was great on the phone, even when I had to cancel and reschedule last minute. Our plumber Austin A. was awesome. He was very friendly and professional, and he knew exactly what had to be done to fix our burst pipe. He gave us a great deal and did it faster than expected. He is now our favorite go-to plumber! Highest recommendation!!!
Great service, will definitely call then for any future plumbing issues. Dave showed up on-time and after initial consultation determined he could get the drain unclogged without any problem. He had the kitchen drain running within 20 minutes.
Michelle Whyte
5 years ago
For Jordan of Rooter Town,This is Michelle Whyte. You coordinated the main drain replacement for my home, last week. I want to thank you for how smoothly the repair went. Your response time was immediate and so was the completion.The work was well done.Most importantly, I appreciate the thoughtful, considerate way you conduct yourself. You are not only completely professional, but you convey a sense of caring through your reassuring and personable style. In my experience, these are rare, yet extremely valuable qualities. Thank you so much.Michelle Whyte
Darren Cantor
4 weeks ago
Tyler came out and did a great job. Went to facility and sent pictures of faucets from which I can choose, bought it, came back, and installed. All happened within two hours of the initial call, and this wasn't even an emergency! Would definitely recommend!
Dave was extremely helpful, polite, and professional. Made sure to take care of what needed to be done quickly and efficiently. Would recommend and use again.
We had a back up with our sewer in our house. We called out to rooter town and they sent outClark!! Clark was a very curtious, respectful young man.He is very knowledgeable, and is a huge asset to the rooter team. Unfortunately only the supervisors could run a camera to inspect out pipes since the snake wasn't enough.They sent out Jordan an hour later.Jordan is the prime example of what a supervisor should be. He as well was very respectful and curtious. Employees like Clark and Jordan are what every company needs. Thanks guys. Would recommend you guys everytime.
This company is awesome. I clogged out garbage disposal and the service man was done he said it was a small clog and no charge. I highly recommend Rooter Town Plumbing
marcia winkler
5 years ago
Rooster town was on time, knowledgeable, and very clean. I would recommend them for any future plumbing needs, great work guys!!
Kitchen drain was completely blocked. Technician (Tayden?) arrived within 1 hour. Was highly professional, opened and flushed out the drain. I asked for the high-pressure scrub. It was well worth the additional cost, as now my drain is completely free flowing. Thanks much.
Dylan Steiner
3 years ago
Had my toilet back up and had the seal break. Had my mother refer us to them. They came out within two hours of when they said they would come out. Guy named Dave came out and took care of us right away, he was done within an hour. Highly recommended! Open on Saturdays as well, which is a bonus since I had an issue last night. Give them a call
Donald Turner
4 years ago
Amazing people that really want to get the job done and your problems fixed. Eric and Jared were very knowledgeable and did all they could to help our issue. Really recommend using them for any of your plumbing needs.
Set up appointment to have a clog removed. Also asked if they would apply some heat tape to some pipes. Bad me for not getting a quote on the phone. Asshole quoted me $325.00 to do this. So they are good for clearing a clog but that's about it. And the plumbing under my sink is leaking so I guess I will need to call them back. I do not recommend these people.
We had a backed up sewer line and Dave at Rooter Town showed up on time and was friendly & knowledgeable. He quickly assessed the situation & got to work clearing our drain. We are very pleased with the service we received & will definitely use Rooter Town again. :)
Dave did a great job at my house today! Couldn't be more happy with the services he performed
Such a great experience with Rooter Town. We had a drainage issue with water backing up in our basement. I called them on a Saturday, and they had someone out Monday morning.They fixed it for $95 and was able to fix our garbage disposal too, which I wasn't expecting.Josh was extremely helpful with everything. Will definitely be using them again in the future.
Alberto Correa
4 years ago
David was very prompt, professional and friendly. If you need any plumbing needs taken care of this is your guy!
I appreciated that they showed up on the night I called but I didn't appreciate the lack of effort they tried when they had to drain the main line. Gentlemen who came in worked on it for 15 minutes then said he couldn't assist us further and that we'd need to have his boss come in with a camera. I thought that was odd that they didn't have those on hand to be used for issues. Anyways, they made us pay $295 for the camera + $95 for them to come out to snake the drain upfront without them even doing much for them to take our money so quickly. Next guy comes over the next day and works on it for 10 minutes and just gives up with their snake too. Then tells us that we'd need to dig out the line and it'll cost $8000. We ended up calling someone else out and they were able to snake it within 10 minutes and we have no issues with the line like Rooter Town was telling us. Be aware when you're using Rooter Town. I'm truly dissatisfied with their effort to say the least. Went from $95 to almost $9k within 12 hours. We also never got to see the footage of the scope! I wish we never paid them upfront.
We had a very positive experience with Rooter Town from start to finish. Their office staff was professional and found an opening on the day that I called. A few minutes after hanging up they called me back and had an opening earlier than originally scheduled. Dave showed up on time and was able to quickly diagnose and fix our drain clog. I'd highly recommend Dave and the Rooter Town team.
Daniel Alvarez
4 years ago
I recently used this company to fix a myriad of plumbing issues at my home. The technician Angel was heaven sent! He fixed all my problems, solved my issues and answered all my questions. Angel was also quick and efficient. This company now has my business as long as I need plumbing solutions.
Janel Highfill
5 years ago
First time using, had great experience Came quickly, addressed the problem in 30 minutes. Polite, professional, knowledgeable.
Blaine Nickeson
3 years ago
We had a clogged kitchen sink drain line. I tried to clear it myself with a drain snake, but needed a professional for this clog. Put in a service request via their website on a Saturday afternoon, and received a call shortly afterwards. They were scheduled to come out Sunday at noon, but actually called that morning and said they could come earlier. Excellent!Josh arrived right on time, brought the right tools, and made sure to clean up after himself. He was able to take care of our issue in about 15 minutes. Total cost all-in was $95, which (from what I've read) was much less than Roto-Rooter, who relies on their name recognition. Glad I was able to support this local biz. I'd highly recommend them.
Shelly Ferris
4 years ago
Calvin came out this morning. Very , very nice young man !! got us up and running . We will always know who to call with plumbing issues !!! Thank you Rooter Town Plumbers !!!
Sunny Montoya
3 years ago
This company is amazing! Kayla called me back right after I put in my request online and she was so kind and efficient. Then Angel and Jake were at my door within an hour. They were so conscientious of our house wearing booties on their shoes and keeping everything so clean. They were sooo reasonable about the pricing. They worked with us to get our problem fixed at the most reasonable price possible. They don't try to sell you on services you don't need. They were amazing technicians and the company itself is amazing and professional.
David Wasserburger
3 years ago
We used Rooter Town on a sewer break which they repaired, but said they would need to come back the next day to check the remainder of the sewer line to the city hook up. When the came back and checked the line they said it would cost an additional $16,500. I immediately called another company (Sewer Experts) who showed up within an hour, to get a bid. Their bid was $7,500 for the exact same work, a difference of $9,000. They completed the work the same day. When it comes to sewer repairs I would never recommend Rooter Town Plumbing.
Price advertised is just a base price. Charged an extra $150 to take the toilet off- this was 2 bolts and took a minute tops. After saying the problem was from the main sewage line twice and trying to up sell us, (we refused) the work was done half hearted. When the toilet was put back, it wasn’t working and we were told a scope was the only way to see what was blocking. My husband plunged toilet and solved the blockage. I have never felt so scammed in my life. I would absolutely NEVER use this company again! Completely disappointed.
Michael Diener
2 years ago
Scheduled a appointment then they called and canceled because they did not service my address. Probably something the customer service person should of known when scheduling my service
This is a review for the fantastic job Dave did on the annual maintenance that I choose to do on my main sewer line. He showed up on time, and was very friendly and professional. Upon his arrival he quickly and efficiently cleaned my sewer line. I would highly recommend this company and plan on using them in years to come. It was $95 well spent to avoid unexpected sewer problem happening at an inopportune time.
I couldn’t believe how well dressed and clean these guys were in but scammers. Quoted me over $14,000 to Replace 4” sewer line 4’ deep in my backyard. it was just a tree root cost me 180 bucks from a local plumber to unplug
Nick and Charles were top notch all around! Super pleased with punctuality, up front pricing, competence, communication, and superior workmanship. Just couldn't have been happier. Highly recommend them. Thanks Rooter Town! You have a permanent client. But I must admit that I wish I don't see you too soon!
Michael Carter
6 years ago
Dan and Dillon did an amazing job for me. Punctual, professional, efficient and utterly successful! Thank you!
Aim Properties
a year ago
I would highly recommend this company. They not only were prompt to respond to our issue and when they went out to fix the problem they did it quickly and did not overcharge or add on things like other vendors tend to do. They are honest and good people to work with. Great local company will use regularly.
Rooter town was great! Were able to accommodate my schedule, got the work done fast and didnt upsell for anything I didn't need! Thanks and I recommendthese guys for any future needs!
Jack Salomone
3 years ago
Dave came out within a few hours of me calling the main number. This is the second time I have used them and I have been satisfied both times. I had a clogged toilet which he gave me a really fair price to remove and snake. He took the extra moment to check the shower next to the toilet and (sure enough) he found a hair clog there which he cleared for no extra charge. I will use Rooter Town in the future!
We had Jason come out and snake a clogged kitchen drain. He was great! Friendly, efficient, and very conscientious about the space he was working in. He took the time to make sure the drain was clear, and then checked to make sure the pipe was securely fastened and not leaking after he was finished. We really appreciate all he did!
Had as great an experience as you can when your entire main system backs up! We worked mostly with Sam (crew was awesome as well) to get multiple sections of our main line replaced. Sam helped coordinate between the 4 owners (row homes that all share the main line) which removed a lot of stress. The crew was here quickly on 2 or 3 different occasions and they were kind enough to limit the amount of damage to our yard by hand digging our section rather than removing part of the fence to get the digger back there. Very much appreciated! This is an expensive undertaking but all in all we each paid much less than was anticipated. Highly recommend!
Micah Pritchard
4 months ago
I have used Rooter Town on two projects. In the first, they responded quickly to an urgent break that allowed my family to get back to life within hours. Rooter Town also provided me with peace of mind on a permanent fix all the way to the main line which provides me peace of mind as I don’t have to worry about really costly fixes down the road. Throughout it all, the Rooter Town staff has been incredibly friendly, understanding, and responsive. I can’t recommend these guys enough.
Tony Pasquini
4 years ago
Biggest crooks I have come across in my 30 years of being in business. Be ready to be up sold on services you don’t need. They didn’t clean my line and get it working and tried to collect $350 from me.
Grant Beveridge
2 years ago
Dave was great, $95 and 20 minutes later and my kitchen sink was unclogged. Prompt, professional and polite, I couldn't ask for anything more.
RooterTown's my guys they've done well for us if you need a plumber in Boulder they're great and responsive
Get Second Opinion on any large repair. TRUST ME! Find a company who only scopes lines and then another who only cleans. They are out there. This is what I was told by a competitor when I was looking for someone to repair our sewer line when I was told I needed one (I did not actually need a rapair). trust me!!
Your technician Dave was Awesome!! He came earlier then my appointment which was a plus. I showed him the issue and he was right on it. He told me everything he was doing every step of the way. He was professional, polite and knowledgeable. He cleaned everything up and it looked just like he was never here.......except the problem had been eliminated!!!! Hope that management appreciates Dave as he is a great representative for your company.
Cynthia Jaques
6 years ago
Rooter town was awesome, came in and answered all my questions. They were able to fit into my schedule and got everything done quickly!
Richard Van Schoick
2 years ago
Jason was on time solved the probelwm quickly price quoted was exact. Would use again.
Jessica Enright
11 months ago
Thia is a great company. They replaced our sewer line and gave us options and we're honest and helpful. We called them again when our shower was leaking, because we had such a good experience last time. Turns out the leak isn't from the plumbing, so they didn't have any plumbing work to do, so they didn't charge us!!!!! Honest, quick, helpful, polite, just all around I cannot recommend them enough. (I comparison, we had another company charge us $1500 just to replace a showerhead that we could have done ourselves.) Do yourself a favor, do not call any other plumber, call Rooter Town!!!!!!
great job and a job well done. I am extremely happy with the work Billy did for my house.
Ben was friendly and knowledable. He fixed our problem in no time! I would definitely recommend them.
Frank Schultz
11 months ago
Sam, the Supervisor empathetic to my situation, he was caring, friendly, honest and very responsive. His team were also hardworking, friendly and super efficient. Thanks for your prompt and professional response and service! I highly recommend!
Requested a simple sewer cleaning and met Dave, who was extremely friendly. Dave was more than happy in answering all of my questions and was super thorough. He also gave me advice on how to maintain my sewer line and went the distance in making sure he got all of the roots within the line.Thank you Dave and I will always use Rooter Town in the future.
J Vue (Ntsaum)
5 years ago
Called these guys last minute, came out real quick got the job done asap, thanks Ben for coming out on short notice and on a snowy day!
Chris and Dave Tjarks
7 years ago
Kory and Clark were great! Fantastic service, professional, knowledgeable and very friendly. I would highly recommend them!
Camden was awesome. My kitchen sinks was topped up and he promptly diagnosed the problem.he was kind and efficient went the extra mile to clear rocks from the disposal. Would surely use him ahgain. Thanks much!! Wanda
Korey came over today to help us with some drain issues. He was extremely professional and efficient. He spoke with a lot of knowledge about the mechanics of the job and he gave me a few helpful tips for the future. He was a genuine guy all around and delivered truly exceptional service. Thanks Korey! A+
Rooter town was great! Showed up on time, got the job done quick and didn’t try to push anything I didn’t need! Would definitely recommend for the future!
The technician Dave came out and was very professional and courteous! The service was great! I definitely recommend this company! Thanks!
Dawnn Simmons
4 years ago
Rooter town came and fixeded my sink.
David was professional and kind 😁😁 and didn't try to sale me anything extra but deal with my current plumbing problem.
Kimmy Johnson
8 years ago
Zach was quick and efficient, he took care of all my needs at a great price. Anytime I have a plumbing issue I will be calling Rooter Town and will recommend them to anyone with a plumbing issue. When I think of a family business and great customer service Rooter Town will be on my list of companies to use.
Very fast and on time! Great work. Very happy with the speed in which my drain was cleared.
Devin Schroder
5 years ago
On time and FANTASTIC SERVICE! Highly recommend this service. Efficient and knowledgable and I will be using them again. Our tech's name was Josh. Well presented and articulate.
Absolutely horrible company who’s only goal is to scam people. Never recommending these guys to anyone. Please save your money and have real professionals work instead. After getting someone else to take a look they found that the issue was much simpler and CHEAPER than this company explained.
Hunter and Alejandro came out to address a clogged tub. They were both very friendly and answered all of my questions. The area remained clean and they explained the process. I would use Rooter Town again.
Andrea
PLEASE BEWARE!!!! DO NOT USE!!!! We used them on one of our rental properties.The only way you will get a $95 CLEAN OUT is if they can do it from an outside line. They charged us $190 because they had to come in the HOUSE and used a clean out plug behind the toilet, in the crawl space, to avoid removing the toilet !!!! IT DOESN'T SAY THAT WHEN YOU READ THE AD OR WHEN YOU CALL TO MAKE AN APPT. Everything they do extra was extremely over priced !!!! We have NEVER had anyone ever try to MILK us for more at every turn. Communications were POOR we had to call for updates. They charged us half in advanced which was agreed upon, THEN they CHARGED our account the remaining balance before completing the job and NEVER NOTIFY US !!!! When we seen the charge we stopped payment and called them, because they never called us, to see if they were going to finish. At that point Reuben THREATENED to put a lien on the property. They came out and finished and we paid them.
My highest recommendation goes to Rooter Town Plumbing and Dave, the service technician. The receptionist was able to schedule a same-day appointment unlike many other companies I contacted. I received a phone call an hour or so later letting me know Dave would arrive in 25 minutes. He was very polite, knowledgeable and competent. Not only did he clean the kitchen drain, but wore face and shoe coverings, protected the hardwood floor and explained the process. His customer service skills are exceptional and he speaks highly of the company. It is refreshing to find such a great company and technician. 5 Star review to them both!!
Could not resolve our issue and STILL charged us a service fee of $95?!
I'll definitely call one of the other 400 companies in your business next time 🤦🏾
Norma Authier
8 years ago
I am just as happy this time as I was with my last experience with Rooter Town. They showed up early and got my line to drain quickly. And I will be seeing them again for my yearly cleaning of my sewer line. Thank you highly recommend.
Rooter town came out next day, they were polite, clean and got the work done fast! Appreciated them working around my schedule and would recommend them for the future!
Rooter town came out to help pull something out of the toilet that my kids had dropped and even replaced my flapper since it wouldn't stop the water all the way. They were fast and friendly! Would recommend for anyone who has plumbing issues!
Avoid these guys! First guy came out on Saturday for a clogged drain, his machine would not work, ok, it happens. Next day a new guy comes out, he tries to snake the drain ends up going out the vent and has his snake on the roof near the power lines! Finally gets the snake going in the right direction and it gets Stuck he keeps trying, and fails. We suggest that he snake the tub (where the clog is) instead of the kitchen, he refuses and says it wont work, the tub snake is smaller, and my big one is getting stuck... No way the smaller one will work Tells me that we will have to have his supervisor come out with a camera for $200 to see what was going on. Guy comes out with the camera, takes a few minutes and says you have an illegal P-Trap, you will have to tear out your tub and jackhammer the floor to fix it. This cost $5500. Called a jetting service which had the lines clean and working better than ever in just a few minutes. The jetting service also said there is nothing wrong with my P-Trap! So we spent $295 to be lied to. Call a jetting service first!
I had a positive experience with Rooter Town. They offered a $95 drain cleaning and that is exactly what it cost, no extra fees.The office staff was friendly and helpful. I got home early and they were able to move my appointment up, which I really appreciate. They also notified me with an accurate ETA before my guy arrived.Angel arrived on time, he was courteous and professional. He cleared my drain quickly and cleaned up the work area very well.
Our outside hose spigot was broken so when they got here they had to go look for the parts and came back fixed it and they were very honest it ended up being 295 when I was quoted 350 + $95 if they have to go find the parts I'm very happy with the service I highly recommend them for honest affordable good work. Thank you for the good honest work.
Cynthia Moore
4 years ago
In the depths of despair, someone answered the phone before 8:00 when no one else did and they were able to send someone that day. Dan and Jeremy had wonderful manners and were able to take care of the problem and I am ever so appreciative!
Kaitlyn Roberts
3 years ago
We called Rooter Town several times to come fix the awful smell coming from our pipes. The first few people that were sent to our home only alleviated the situation for a few hours, and it ended up costing us a lot of money in the process. On our most recent request to resolve this issue, we asked for a different rep to come to our home instead.Mike was very experienced & professional in diagnosing the issue with our plumbing. He provided an inexpensive approach to addressing the situation, saving us a ton of money. Because of Mike, we will continue to use Rooter Town in the future, despite our poor initial experience.
These guys are highly worth it! I actually had a plumber come in and look at a clogged basement main who said he can't fix it. RT fixed it in less than an hour. Kory was awesome and knowledgeable. I'm going to keep these guys on speed dial!
Very disappointed! After pulling my toilet up, to unclog, they left standing water all over my bathroom floor. They did not clean up after themselves. I will not be using this company again.
D2Wo Dickerson
2 months ago
Very fast and friendly service.
Colton was very informative and didn't hesitate to not only give us great advice, he was very nice and that matters.
We had a very positive experience with Dave from Rooter Town. We had a minor (fortunately) sewer back up in our basement, so needed a line cleaning. We called first thing in the morning to schedule and were put on that afternoon's list. Dave was a little late, as the prior job ran long. However, once that was done we received the call that he was on his way. On arrival Dave quickly explained the process and advised us of the possibility of a larger job. He then got right to work. To our relief it wasn't a serious block and he cleared it right away. The cost was exactly as promised and we were done! This is just the sort of professionalism and efficiency that we were looking for.
Ben was awesome. He spent time doing the job right. He was very polite and professional. Definitely wpuld recommend them.
Mark Aguilar Aguilar
3 years ago
After Rooter town dug up my yard and made repairs, my line was still plugged which told me and the company that it was a city problem and still continued to work on it so they wouldn't lose the account! So I landed up paying for a job that was the city's responsibility! BEWARE!!!!
Rooter Town is the only place we call for our home issues!! TRAVIS is the best technician in the Denver metro area!!! We had our main line done from them and call them from time to time on miscellaneous things and every single time they have done an AMAZING JOB!!!!!!
Dave did an outstanding job and was able to replace my toilet for a good price within a reasonable time frame, highly recommended
My shower drain has been slow for a few weeks, and finally clogged on a Monday morning. When I called Rooter Town, I spoke with Stephanie who was able to get my information, and offer me a 2-hour window the same day. During the day, Karen kept me updated on the arrival time estimate. Jason arrived on time, and was very friendly. He was able to have the drain unclogged in about 10 minutes. This was a great team effort, and each did their part flawlessly. For the problem I had, Rooter Town did a great job all around.
I manage 12 HOA's & when we originally contacted them to have them do work, they told us that we needed to pay with a credit card for the first 3 calls before they would open an account. I didn't like that but went along with it knowing based upon their employees information that we would be able to have an account after 3 service calls. We used them 3 times & I had to personally charge to my credit card over $900.00 in service calls.After the 3rd call, I asked them on the next one if we were able to have this one billed & they said No, you need to apply for an account & there were no guarantees we would be approved. When I told them that was not what I was told...they told me I misunderstood. Not hardly as I've been doing this for 42 years & know what I was told.So I asked for an application to open an account. I went ahead & filled it out giving personal information which I felt was also invasive, but did it anyway. Keep in mind, 42 years in business...never had to do this before.I took the time to fill out this application & we were turned down because they claim the following: Unfortunately, your company does not qualify for billing. We do not do third party billing. The company with the account is the company responsible for the net 30 billing invoices.When I responded that their answer was ridiculous this was their response: I hope you can at least appreciate that we are not willing to extend credit to a company for invoices, they are not willing to accept responsibility for paying. At no time did we ever note that we were not willing to pay invoices...why would we complete an application. In 42 years of business we have been told by every vendor that we have the best payment history of all HOA management companies.Unless you want to have to continue using your own credit card to pay for services go elsewhere for your plumbing needs. They may be less expensive, but it's not worth the hassle for a company who refuses to do business in a professional manner.
Aaron DeBellis
4 years ago
Prompt professional and knowledgeable service. Fixed issue. Dave was a great guy! Also informed me of maintenance plans.
Rooter town was awesome. They were able to come out right away and solve my kitchen sink issue for the advertised 95! They were fast clean and friendly and even fixed my drip in my p trap! Thanks again and I will definitely use them again!!
Dug sewer line out and replaced it from my house to the city main sewer line. Hey, go ahead and use these guys, they are on the up and up and do a great job. I am very sensitive to price and quality of work and know nothing about sewers (I have though learned a lot through this process) and I was very skeptical anyway about any service provider. These guys came through for a difficult client, me and they took it in stride and functioned. Yeah, you can go forward with these guys knowing you will get quality work at a fair price.
I decided to share my experience. There are some practice they exhibit didn’t seems to be honest. The plumbing company I called before them quoted to move the “clansing” outside for $5600, Rotortown originally said they can do it for $4800, the day the cane in to do camera, they found out there were roots that their camera couldnt go in, the moving of “clansing” is necessary but when I agree to let them move it outside, their quote was $5200. At this point I decided to just let them do it, move the “clansing” outside. 4 days later, I came back from vacation, they wanted me to go take a look( it’s my rental property), they said the roots plugged the pipe badly and more work is needed. They suggested to replace the old pipe(build in 1948) with fiber glass, they need some kind of “trench” thing to shoot the fiber glass pipe into the old pipe. So complicated that I couldn’t fully understand but I let them do it thinking it will solve the problem forever and at this point my tenant had no bathroom to use for 2 weeks. The “trench” project cost $8000 something and supposed to last forever, won’t have any issue again he said but when I agreed to have it done , on the paper the warranty was only 5 years. Total I spent about $15,000! When I worked with them, I felt I was pressured to make immediate decisions, If this happened to you, sit back and slow down, call more companies to get a different quote. Hope they were honest about their practice, if they don’t practice honestly, Hope their business will go down gradually! :)
Jessica Preston
5 years ago
I've never been so relieved to see a plumber, ever before. Late Saturday night we had a sewer line back up and by Sunday morning our line was clear, and we had plans for a new sewer line pipe. They walked us through each and every step and were the most cost effective (and time efficient) of any of the 24 hour plumbers in the area. They made sure we understood everything that was going on, and talked us through everything. Should we ever encounter another sewer issue, they will be our FIRST call. Clark, Karl, everyone we talked to or encountered was friendly and knowledgeable. I HIGHLY recommend them.
Kimberly Foreman
6 years ago
Matt Dicker came quick, is very pleasant & professional & got the job done very efficiently & effectively; You guys have a new customer!
This is my first time using Rooter Town Plumbing and the service was top notch. The service performed was a main line and laundry room clean out. Dave the service person was very professional, neat, and nice to be around. I highly recommend Rooter Town Plumbing. Thank You!
Dave was super pleasant and professional, they took good care of me thank you
Our first call plumbing! A real family run business! Professional. Great attitudes and listening people. Great prices are icing on the cake!
Really fast response to a clogged drain problem on a Sunday afternoon. Then return trip for some additional work because I was so pleased with their services and prices. Would highly recommend the services from the Quebec Street location in Denver, specifically Damien & Travis.
Wonderful customer service from the initial phone call to the actual service. Camden was wonderful. He was incredibly helpful, not only with fixing the initial problem which was the kitchen drain backing up, but also with fixing some errors in the pipes under the sink. I hope not to need to call again anytime soon but if a problem arises you are my go to company. Thanks again.
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