Description
At Quality First Service Group, we take pride in being Aurora's premier provider of top-notch plumbing and HVAC services. With a commitment to excellence that spans over a decade, we have earned a stellar reputation for delivering exceptional craftsmanship and unmatched customer satisfaction.
Our team of highly skilled and licensed technicians is dedicated to keeping your home comfortable and your plumbing systems in perfect working order. Whether it's a plumbing emergency, HVAC maintenance, or a complete system installation, we've got you covered.
What sets us apart is our unwavering dedication to quality. We don't just fix problems; we solve them with precision and care.
SERVICES
Plumbing leak repair, Plumbing Maintenance, Commercial Plumbing, Emergency Plumbing Services, Green Plumbing, Drain Cleaning Services, Drain Repair, Sewer Repairs, Sewer Clean Outs, Hydro-Jetting, Line Excavation, Garbage Disposal Installations, Garbage Disposal Repairs, Slab Leaks, Sump Pump Installations, Sump Pump Repairs, Water Heater Installations, Water Heater Repairs, Water Heater Maintenance, Tankless Water Heaters Installation, Tankless Water Heater Repairs, Tankless Water Heater Maintenance, Plumbing Repairs, Plumbing Inspections, Excavation Service, Gas Line Repair, Tankless Water Heaters, Water Damage, A C Installation, A C Maintenance, Ac Installation & Replacement, Ac Repair, Air Conditioning Systems, Air Purification Systems, Boiler Repairs, Cooling Repair, Cooling Systems, Drain Cleaning, Emergency Repair, Frozen Pipes, Furnace Maintenance & Tune Ups, Furnace Repair, Furnace Replacements, Gas Leaks, Gas Line Repair & Installation, Heating System, Home Services, Hvac System, Inspections & Maintenance, Leak Detection, Repair Drain, Repair Hvac, Sewer Line Excavation, Sewer Line Repair, Sewers & Drains, Simple Plumbing Repair, Sump Pumps, Water & Sewer Line, Water Heater Installation & Replacement, Water Heater Repair, A/C system maintenance, A/C system repair, Ductless heating & A/C services, Heating system installation, Heating system maintenance, Heating system repair, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair,
Reviews
Gabby Abundis
4 years ago
Ross V. was doing service at our apartment and he did the job well and in a timely manner. He finished his job sooner than expected and he was very friendly. We are very thankful for the advice he gave us about the issues occurring since we’ve been living here and it help us understand what was causing the problem he was fixing. I appreciate everything he did, future reference he’s awesome and reliable!!
Grover McCaleb
4 years ago
Josh very efficiently replaced the supply lines to our water heater and installed a new shut-off valve. He was polite and personable, letting us know how exactly he thought the problem would be best solved and then completing the work within the estimated time frame.
I manage a gym and everytime we have any plumbing issues I contact Quality First. I had a previously scheduled an appointment for one item but had another to add to the list. I informed Ross of the scheduled problem and the second one ans he was able to get the job done quickly even with having to leave and pick up items. Great and friendly guy and great service!
Heather Bosworth
a year ago
Damen was the dispatcher and got on the incident very quickly. Tyler came to unclog our drains after a kitchen flooding and he was great. He was friendly, knowledgeable, and very efficient. The issue was fixed in no time.
Phil and Carson were top notch professionals! It was honestly the little things they did that meant the most. Wearing foot coverings, wiping their feet, asking questions and giving me options. As well as teaching me a few things about my new home. I would definitely recommend anyone to this company and specifically them!
I use Quality First at two house, our large one and my son's house too, because of the faith in Quality First's work. We had a water heating and basement pump problem today. Brad came in , gave me a quick, fair and timely suggestion, and we did it. He brought in help, and fixed things well, cleanly and efficiently. We sure appreciate it. Thanks, Pat
Ray M went above and beyond to determine the cause of a leak coming from our kids bathroom. He was professional, polite and most of all competent and made us feel confident with his findings. He was here very late on a Friday evening and never acted rushed. We appreciate all of your help Ray! Matt H
James Cochran
3 years ago
Had Quality First Plumbing & Heating out to do a sewer line inspection and a malfunctioning toilet which would not flush properly and would frequently not shut off. Josh C and Ned were punctual, professional, curteous, and honest. The toilet repair solved the problems and the sewer line inspection was flawless. They did a great job. They ensured that there were no clean up issues. My one quibble is the price of the toilet repair seemed a tad high, but not unreasonable. I have used Quality First Plumbing & Heating in the past and will definitely use them again in the future.
Melody Shuler
6 years ago
Jacob and Brian were awesome. very high quality of service and workmanship. they were very polite and wore shoe covers!brian gave up front pricing prior to starting work that did not change. jacob respected my home and did an excellentjob on my gas line. I trust jacob and quality first plumbing completely.
James Thornton
4 months ago
Professional, efficient and effective! Jerry and Shane replaced a blower motor on our HVAC unit giving us peace of mind that our home will be warm in the winter and cool in the summer. They provided excellent customer service, answered all of my questions and offered helpful tips on how to maintain the HVAC system at peak efficiency. This level of service is why I have been a Quality First customer for years. I look forward to working with them again. Well done!
Donovan Bray
8 months ago
Both Sam and Carson worked quickly and professionally. I was impressed with the fact that they vacuumed my place afterwards.
Scott Hamburg
4 years ago
These guys were fantastic from start to finish. Ross the plumber they sent out was extremely professional and efficient. While he inspected my entire house he didn't hard sell me on anything. He replaced a back flow preventor, sump pump, pop up drain, supply valves under the toilets as fixed a leaky tub. I would definitely recommend these guys and will use them again.
Debbie Rogers
6 years ago
The day before I left town, I discovered my water heater leaking. I called Quality 1st Plumbing, found them on Dave Logan's List, to see if they could send someone over that day & possibly replace it then. They sent someone that afternoon-Jacob Jones. He was very pleasant and informative. It was more involved than I thought it would be so the estimated cost was more and the time to do it was longer then I anticipated. Despite the hour he worked methodically to get the job done and took care not to make a huge mess. Jacob was great and checked it a few times before he left to make sure everything was done correctly. He was very conscientious. I would definitely recommend them. I'm not sure how often this is said, but my new water heater looks very nice. Thanks Jacob.
Wonderful experience! Christy on the phone was extremely friendly and professional and went above and beyond to get me service the same night, which was amazing. My 9 year old and I would have had no water all night without her doing everything she could to get us service the same night. Greg was the professional that came out and he was very bit as friendly and professional as Christy. He was also extremely knowledgeable and efficient. I couldn’t have asked for a better team! I would trust them again and will refer to them!
Brad Wieties was a winner and provided 6-star service! 🤩 Start to finish, Quality First was responsive, immediately available and went the extra mile to ensure my clogged drains were fully functional again. Will definitely be using them again and will refer to friends and family.
I met with Jordan last week. After some reviews of my home and discussion on my need for a whole home humidifier, Jordan and I agreed on an Aprilaire600.Later that day Chris and Nate arrived to install the humidifier. Chris and Nate did a great job installing the humidifier, even went as far as properly attaching my pvc pipe to the drain to make sure the water properly exited my house.I am 100% thrilled to say that Quality First Plumbing and Heating did a fantastic job installing the humidifier, and explaining to me what to expect and how to manage the unit.Additionally, I decided to sign up for the Quality First yearly maintenance program for my HVAC and plumbing.I am very happy to have Quality First as a partner in managing my HVAC and plumbing.Thank you Jordan for your recommendation and follow up.Thank you Chris and Nate for doing a superb installation.Thank you Dee for your follow up.
Mitch Joslyn
3 months ago
Brad Wieties fixed my sump pump today, gave pricing for a new one in the future and informed me of what to do should this happen again. Brad went one step further and contacted a water mitigation company and let me set up an appointment using his cell phone. I am very pleased and enjoyed my interaction with Brad today.
Ray was fantastic! Found the source of the water leak, repaired it, etc! He was extremely professional, and explained everything in detail. I would highly recommend this company!
Apple Lane Properties
10 months ago
HVAC plumbing and repair. Quality First was professional from the first telephone call. Dispatch efficient with arrival updates. All three Quality First employees at my home were courteous: Initial visit by TJ on a Saturday afternoon informative. Repair and review work by Phil & Cody thorough and informative.
I just had the folks at Quality First Plumbing install a Hot & Cold water faucet in my garage. I cannot say enough about how great of experience this was for me. From the time they answered the phone until the project was complete, everything went EXACTLY as it should. I love the fact that they call when they are getting ready to head to your home and give you an ETA. The Plumber, Brian, was fantastic! He explained what he was doing, was professional, courteous, and very appreciative of us allowing him to work in our home. These folks Simply Get Customer Service and did a great job and a fair price, I would HIGHLY RECOMMEND Quality First Plumbing to anyone needing a reliable & professional plumber!
Kyle Sandulli
4 months ago
Chris Rivera was very expedient and professional when he did my plumbing inspection. Thank you Chris!
Felecia Gelvin
3 years ago
I live in the holy grail of McGyvered homes. I called Quality First to help assess a situation where the previous owners installed a sink into which our washer drained into (sigh). Emilio arrived during the window provided and was very professional. After discussing what he had found he suggested bringing in the Field Super for a second assessment. (they didn't charge for another trip charge)When Emilio returned with the Field Super they assessed the issue and discussed options. They were very informative and open about what would be the best long-term solution. We decided on an series of fixes and Emilio got right to work. He did a great job! Thank you!
Fantastic service - far exceeded expectations! Chris M. made sure our hvac system is working properly - replaced dampers, installed a condensate neutralizer, sealed duct work, wired the electrical, and left our home spotlessly clean. All this in addition to a comprehensive description of his work in an approachable, professional manner. Kudos for a job well done!
Thomas Nunley
5 years ago
We moved into a new house that had a badly out dated water heater. We reached out to Quality first on recommendation of a friend and had a wonderful experience. The office was friendly and called with several reminders and was very amenable to scheduling an estimate appointment for us on the weekend. Austin Friend came out and took a look at the system, he was able to give us options and answer all the questions we had. We decided to move forward after being provided a reasonable quote to replace the old water heater (22 years old). Austin was very friendly and knowledgeable he even located a few pipes that the previous owner had out of code and helped us get them repaired properly.Overall, great customer service, very friendly office staff, knowledgeable technician (Austin) and also very friendly and up front about costs etc.Thank you for the great service !Thomas
I have used these guys multiple times for various needs and each time they make it really easy. They are very friendly, knowledgeable and respectful of your home. This time I was having AC issues and submitted an inquiry online and Corie called me quickly and was very friendly on the phone. I work in sales and have a long-lived customer service background and she and the team are great to work with - thanks!
Luanne Jebens
3 years ago
Five-star service, start to finish! On Saturday, October 26th, I had scheduled APC Plumbing to come out and do an inspection and change the filter on my old furnace; Steven, the gentleman who came out was very nice and professional, but after taking a look at my furnace and taking photos, he told me he could not service the furnace due to extreme rust and potential compromise. He told me the heat exchanger could very possibly be leaking and recommended the furnace be replaced with an Amana 40,000, BTU two-stage. For that, he he quoted $5265.00 He also recommended all of the gas lines in the crawlspace be replaced. This would cost an additional $1200.00. If I wanted a permit (optional) there would be an additional $200 charge. Not too bad, but I wanted a second opinion, so I called Quality FirstKristin answered the phone. She was so pleasant! I explained my issue to her, and asked if she could get someone out in the same day. It was a couple hours later when Nate showed up. What a nice gentleman! I explained to him what APC had informed me of. He went into the crawlspace and actually observed how my furnace worked. He did confirm it was in need of replacement and ran a CO test to confirm a 5 or 6 ppm coming through my vents. However, he also was knowledgeable in explaining to me WHY that was happening and showed me all the parts and pieces involved. He contacted Jordan, Quality First's sales guy and scheduled for him to come out Monday. In the meantime, Jordan even offered to bring some space heaters by, as we were approaching record-cold temps! Jordan was right on time on Monday, and quoted me only what was NECESSARY! Replaced the furnace with an Amana 80,000 BTU two-stage, an updated thermostat, replaced the return ducting with insulated flex, and the gas lines and shutoff valve to the furnace, and included the permit for $4800.00! Tyler and Cody were out to do the work on that following Wednesday. They worked well together and were passionate about what they were doing. After the job was done, Cody showed me all of the parts and pieces he replaced, where and how to turn off the gas and electricity to the furnace if needed, and how to replace the filter myself. Tyler was very helpful with the thermostat and he even wired it for A/C if/when I decide to replace my air conditioner. Their production manager, Ricky, even came out to check on the job. My furnace is lovely, my home is warm and I have had no issues. THANK YOU QUALITY FIRST! I will always call them in the future because of this superior first experience!
Donny D (EATxITx1234)
3 years ago
Zach S. was the best!!! Woke up to water dripping from our heating duct in the basement and he was able to find out where it was coming from and start fixing the problem within the hour. Having him in the house was like having a good friend over, he was super respectful and delightful to talk to. Enjoy every minute of his company and the work he did was amazing. Will highly recommend Zach to anyone who needs any sort of plumbing job done. Thank you so much Zach.
Laurel O'Brien
4 years ago
Greg Smith, Service Expert, just left my home and fixed what two other plumbing companies couldn't in about 30 minutes! The first company Peak 360 Services sent a service person who barely spoke English and told me he fixed the issue installing a new shut-off valve to my home. I went down a day later to water spewing out of the pipe and about 4k dollars worth of damage to my personal belongings! I called Peak 360 who contracted another plumber to come in and they told me the water would need to be shut off in order for him to fix the problem! I called Quality First Plumbing & Heating on a Sunday morning 7/28/19 and they had Greg Smith here by 6:30 pm as I still had water leaking out of the pipe since Friday! Greg was extremely professional and actually wore shoe covers, neither of the other two companies did. Greg fixed my problem and I now will enjoy a hot shower and water in my home because he was able to solve the issue in around 30 minutes! I will ONLY recommend Quality First Plumbing & Heating to everyone I know as I have found out there are a lot of plumbing companies out there that have service people that have NO IDEA what they are doing!Thank you again Greg Smith!
Quality first has been my go to since taking over the property I am now at. They are always professional and always do great quality of work. Ross is the preferred technician I ask for any time I can. Ross does great work and also goes above and beyond and offers the best customer service. For any job big or small quality first can handle them all.
Jerry was very professional and honest. He did his best to figure out the issue and explained what the next steps would be to get the A/C serviced.Thomas & David came out to the house the same day as Jerry. They were extremely knowledgeable. They added a pressure gauge/valve so that the water pressure in the house would all be the same and regulate any pressure changes from the city water pressure. They had to drain the whole house to complete the repair. They informed me of what was happening every step of the way. Would 100% recommend Quality First
Elizabeth Brown
3 years ago
Zach, the technician, provided quality service and information. After inspecting our leaking water heater tank, he provided multiple solutions for us to decide on and then proceeded with prompt repairs. If we ever need the types of services that Quality First provides in the future, we will be contacting them first.
Allison Evans
3 months ago
Chris explained everything step by step, was so friendly, very knowledgeable and was mindful of my home.
Charles Mizas
4 years ago
For plumber of Quality First Plumbing and Heating, Eli Easter. Eli is the most likable plumber I ever used. He knows his trade and was great to talk with. He informed me about everything I needed to know. My system is working fine now. I think the price could be a bit lower for a clogged toilet problem. But that's a management decision. Apology for taking a month to respond. I will use their service again if needed.
Had Brad out today to snake my drains. He was honest and upfront and I appreciate that. So many people in this business try to upsell you things you don't need, so having full transparency as far as cost and service is almost a lost art. I have used Quality First many times and they will continue to be my Go-To plumbing service moving forward.
Kurtis and Russ did a quick and awesome job they were professional and knowledgeable. They repaired my furnace showed up on time and were respectful. Thank you guys kudos to yall.
Aileen Bradley
7 months ago
The technician was pleasant, well spoken, and performed the required task quickly. He cleaned the area after the work was finished. It was a thoroughly professional job.
Sam has serviced our HVAC systems multiple times. He is always professional and communicative.
We needed a slow draining sink repaired and Christy was able to have a technician out the same day. I can not say enough good things about Ross who came to our house! He was honest, took the time to explain what he was doing and the reasoning behind the cost. He even looked into 2 other issues and ordered parts for future repairs.I even received a follow up call after the service was completed to make sure we were satisfied with the work that was done.I'm hoping that Ross will be available to return for our future plumbing needs.Thanks again!
Gateway Office
3 years ago
Ray and Greg are two of the best, and most helpful plumbing technicians we have encountered. They explained in great detail the situation we were having, and fixed the issue without any need for us to step in. We truly appreciate Quality First Plumbing and their wonderful technicians!
In buying a new home and selling our old home over the last 2 years, we have dealt with NUMEROUS companies!! This is by far was the most professional and easy to work with of any of these companies! Christy was GREAT with scheduling and making sure to let us know when Jacob and James would be here. Our air conditioner went out and they were able to get us on their schedule quickly. James and Jacob not only arrived on time, but a little early. They were professional, knowledgeable, honest, and friendly! I will recommend this company to everyone I know! Finally, a company that knows how to treat their customers! Thank you so much!Jamie Gerard
After trying to resolve an issue with my radiant heat multiple times directly with Quality First, I am unfortunately left with no other option than to leave a negative review. I hired Quality First to replace a zone valve in my condominium that was producing extremely loud knocking noises every 10 min in my hot water baseboard. These knocking noises were loud enough that I was receiving noise complaints from my upstairs/downstairs neighbors.This was a known issue that I clearly communicated with Quality First; I had multiple HVAC companies diagnose the issue (Bell Plumbing & Brothers Plumbing/Heating) in addition to my property manager reaching out to them about having work done to my unit.When QF visited to provide an estimate, I was told that my zone valve looked fine, but that I needed to replace my isolation valves in addition to purging the main boiler in my building. While confused about the zone valve not needing to be replaced, I was more than happy to upgrade my isolation valves if that was what it took to fix the problem. During the second visit, two technicians worked on replacing my isolation valves for about 8 hours. Over the course of that day, they lost my condominium’s boiler room key, burnt a portion of my wall, and left a mess underneath my baseboards (metal shavings, copper pipe cutoffs, etc) that I had to clean up. After completion of this part of the job, the temperature in my condominium was stuck at about 80 degrees.I immediately called Quality First to let them know that my temperature was stuck in my condominium. Quality First sent a new set of technicians to my unit, who immediately recognized that the zone valve was faulty and needed to be replaced. After communicating my frustration with the technicians that I had known this was the problem the whole time, they explained that “they couldn’t speak for their coworker's work/diagnosis” and told me that I needed to pay for a new zone valve. This replacement took about 20 minutes to complete and cost $350.This interaction didn’t sit right with me, and I called Quality First the next day to express my disappointment and frustration that I was being charged for a known problem due to differing degrees of understanding among the technicians. To QF’s credit, they refunded me for the second trip and apologized. Unfortunately, I’m now back to where I began. While I have new zone and isolation valves in my unit, I continue to have obnoxiously loud knocking noises. I called QF again when this (re)started, and they told me I’d need a different kind of zone valve if I wanted to stop the knocking sound (an additional $1,000). If this was the known solution from the beginning, why wasn’t it done properly in the first place? “I can’t speak for my colleague’s work” and “we’ll make sure this is in the training manual” are not appropriate responses when errors are made. For the amount I paid, I expect professionalism. I now have to start over with a new company.
Brian S came to fix my mother’s toilet that had been leaking. He was extremely professional and walked us both through the entire process from start to finish. He was also on time, efficient, and extremely friendly.
Had a problem with water backing up in a floor drain in the basement. Oddly the issue resolved itself but called Quality First as I saw mostly good reviews on Google. I did not want to take a chance it would happen again. Zachery came out and was very professional and ran a camera through the entire line which showed no obstruction. Zachery explained that it was just likely a temporary blockage of some sort that was cleared after enough pressure forced it all the way through. Watching the live video of the camera feed certainly gave me peace of mind that there was not a serious issue of some sort. I would recommend this company to my friends! Zachery was great!
Andy Giesbrecht
3 years ago
Put in a service call for a shampoo cap that went down the drain. Briggs Weaks responded very quickly and was extremely professional. He put our minds at ease and went above and beyond to make us feel comfortable. Highly recommend Briggs and Quality First Plumbing and Heating!
Tonya Chapman
5 months ago
My sister contacted Quality First Service Group to repair a plumbing leak in our basement sink. Brad was our Service Technician, he was on time, friendly and knowledgeable. He made sure that we understood the problem with the sink, what needed to be done to fix it and what the cost would be prior to the job. He answered all of our questions and also explained the plan options. This is the second time that we have contacted this company and had a positive experience.
My experience with them was good from start to finish. I called and a friendly person answered the phone quickly each time I called (same job, I just had questions before it got started). They were also very proactive in their communication, giving me updates as the day/time was approaching. The technician, Ray W, arrived on early. He was super friendly and courteous. Big smile behind the mask. Always had booties on in the house, always wore his mask. Never complained about it. He did a great job and even tolerated my I'd love to know how you did _____ questions. My job was expensive, but I know the parts cost and given the time he spent at my house, I felt the value was fair for the price paid. I'd definitely use them again and I'd ask for Ray again as well.
Michael Campbell
3 years ago
Josh and Justin were awesome. Assessed the problem, provided me with options, and fixed my plumbing issues accordingly. Also, both were very friendly and informative. Will definitely use their services again in the future.
I had a water main line (valve) break in my townhome (which as a first experience) learned I had to contact the HOA in order to get the main water shut off to the entire building (just to fix mine). I also learned I would have had to have had to contact Denver Water and “make an appointment” for someone to come out in 48 hours or more, even though it was a water emergency!! This company (Emily was the wonderful woman I spoke to on the phone and was extremely patient and kind with me!)...she was not only able to work with my HOA company and work the proper communication between them and Denver water, I was able to get a scheduled time within 12 hours to have everything done completely. They were there in the window that was given and I felt the work was done well! (Pete was my technician and he was wonderful as well !) The only thing I’d say that was a little frustrating and I don’t believe it’s their fault but I had to pay a commercial water shut off fee and that was a bit frustrating but again I don’t believe that’s them, that’s just standard and it’s based on how my building and my HOA functions. Overall though, I would highly recommend!
We had Ross V. out from Quality First today due to leaking water in the basement. Ross was excellent and it explaining the situation and did an excellent job. Very professional and skilled. I’d recommend their service any time.
Brian Schmahl did an awesome job, fixed our disposal super quickly and even found and repaired another leak that I didn't realize was there. Very friendly and professional, will definitely use again!
Excellent company. Great dispatchers. Timely. Carson came out and did an outstanding job on a faucet installation and some other needed replacements. I found out a couple days later one of the hoses replaced was leaking and called them and they had Carson back out within an hour of calling them, on a Saturday. Impressive. Just a manufacturers defect on the hose, happens. All good now. Highly recommended.
Michael LaFarr
3 years ago
These guys are great. They came within an hour, let us know what to expect, didn't make a mess, did quality work and were on their way. Zach was friendly and very professional. Well done!
Receptionist Business Team
4 years ago
My hot water heater decided to die during the night, and after a cool shower on a cool fall morning, I called Quality First Plumbing & Heating. They came up first on Google as a plumber near me so I took a chance, and I'm happy with the result. Jacob Jones was extremely competent, polite and did a fabulous job of replacing the hot water heater, and saving us money by checking on the warranty (savings $1500!). He also replaced a pressure valve that was bad and noisy. He cleaned up and left the area looking nice and neat. I would highly recommend Quality First Plumbing & Heating. I hope I don't have to call, again, but if I do, they will be my first choice! Thanks Jacob for such a fantastic job!
Frederick Sonnenfeld
2 years ago
Called my HOA regarding clogged drain. They sent quality first. Then, I paid them $244 to unclog the drain, AND they charged my HOA $144 {which I had to pay) for the same service}. This company is an unethical BUNCH OF SCAM ARTISTS. When I spoke with the company I got a bunch of double talk from an Emily who did nothing to assist me. NEVER USE THIS COMPANY.
With the recent 100 degrees heat we been having our AC wasn’t blowing the cold air and not cooling the house down. Thank you Q1SG for fitting us in such notice. Patrick came out and he is very knowledgeable on the AC and went through every steps on what he was working on, showing us pictures, and expanding how it will be fix. He got it all clean up and running with cold air coming through the house in no time. The service he give was above and beyond our expectations. A huge thank you Patrick!
We recently had what seemed like a small plumbing job turn into a big job. Randy, Phil, Brian & Wayne all solved our sewer line problem. They stuck with it over the course of 2 days and really seemed to take solving the problem personally. It's refreshing to find a contractor be that determined - rather than pack it in. Would recommend Quality First to others and will use again in the future.
Pete Duran and Daniel Johnson were very professional, knowledgeable, and personable. They took the time to explain the repair. This was the second time I have used Quality First. I have been very happy with the service I have received. Thank you.
Nathan Spirk
7 months ago
David took care of the clogged drain in an efficient and professional manner & Charlette kept our communication chain up great. Would definitely recommend.
Stan Holmes
11 months ago
Great experience with Marcos and Phil! Excellent and fast work! Very thorough, suggested future work and accomplished exactly what I wanted done for now! Very pleased with Quality First Service Group!! I will use the again!
Replaced the faucet in our backyard that froze in the winter. First technician came over and quoted $650 repair to replace the faucet. It needed to be re-drilled, so I knew it would be a little more expensive but it turns out that a different provider would have completed this for $350. I agreed to have the work completed. The first technician did not complete the work. After I paid, he informed me that he ran out of foam sealant and I should go to Home Depot, buy some and finish the job for him. After this strange comment, I decided to inspect his work and found out that he did not mount the faucet into the wall. He also failed to clean up after his drilling and left a mess in my basement. Customer service called in to check on my appointment and I shared my concerns. They sent a different technician over the next day that finished the work and cleaned up the mess. Overall - The price quoted was double what other providers offered and the technician did not complete his work and did a poor job of installing the faucet. I appreciate that they follow up with their customers and contacted me to fix the issues right away.
We had a plumbing emergency late Saturday afternoon in an apartment builiding. A water valve did not shutoff and we were creating a flood on the 7th floor of an apartment builidng. We called 6 plumbers before calling Quality First who responded immediately. TJ arrived within the hour and stopped the flooding and divert the water into the kitchen sink. He recommended that all valves be replaced asap--since the only way the repair could be completed is if the water was shutoff for all 65 other building residents. TJ returned on time and completed the valve change in half the time estimated so we could turn the water back on for the building. TJ is articulate, responsive, efficient and effective, and best of all, our Quality First hero - he most certainly put Quality first in our case. We have learned our lesson, and will call the Quality First team the first time. They are professional, responsive and a terrific value!
This is the 2nd time I have called on Quality First Plumbing and Heating. In both instances I was pleased with the timeliness and quality of service.In this most recent call, Paul showed up inside the predicted time window (Quality First had kept me up to date several times letting me know when Paul would arrive). Paul was exceptionally polite and very knowledgeable about what needed to be done. He covered costs with me every step of the way.It is because of people like Paul and Quality First's customer service that I will continue to call this company, and recommend them to everyone I know.
After calling 2 other plumbers who told us that they couldn't fix our water heater...Ross Vickery came and within 30 mins identified the issue and fixed it. Would recommend this man over and over he was so personable and professional..Thank you for your work!
Jay and Brandon were prompt, courteous, attentive and professional. Quickly identified the problem, and had it fixed within minutes. Very friendly and answered my questions thoroughly. Nice work, Jay and Brandon!
Absolutely amazing!!!! Pete and Beau arrived shortly after I called the office to request help with our leaking kitchen sink. They were friendly and informative. The repair was fixed quickly! Kaitlyn was also so helpful! Our entire experience exceeded expectations! So thankful that my husband doesn't have to stress about a leaky kitchen sink anymore!
Janet Hendricks Colvin
2 years ago
From the beginning, the person who scheduled my appointment was very courteous. I received a phone call on Sunday evening to confirm a Monday morning appointment. Then again received a call when the technicians were on their way. Dan and Pete were very courteous and explained everything that went into the estimate. They informed me every step of the way about what was needed for the repair. They worked well as a team, and were able to complete the work in a timely manner. I would highly recommend this company. Ask for Pete and Dan, they were excellent!
Oksana “Roxanne”
a year ago
Phil and David tended to the water leak in one of our condo units which was caused by a clogged toilet. The leak resulted in significant damage to the neighboring unit as well as damage to the common elements. They both were very professional and patient while working with residents to remedy the issue. They provided expert opinion on a possible temporary fix, but warned that it won't be cost effective. They ended up getting permission to enter the unit where they determined the source of the leak was and ultimately found and fixed the problem. Phil talked to the unit owner advising her that her toilet needs to be replaced in order to avoid further incidents of the same nature. They worked on the problem for over 3 hours ultimately providing solution, which enabled 48 residents of the building to have their water turned back on the same day instead of having to wait until the next morning. Thank you, Phil and David for your professionalism and care. It didn't go unnoticed and we hope to have the two of you back to the property should we have any issues in the future.Clocktower @ Highlands Ranch Town Center Condos
Victor Loya
11 months ago
Ray M helped out fast,, when we needed a pipe repair in the crawlspace. Did it under an hour. I would recommend to others!
Renaye Van Wetter
2 years ago
Thomas and Brian B showed up on time and very friendly. They both were so knowledgeable about anything I asked, I felt very comfortable letting them do the work. They were able to install my toilet and water heater quickly, and even cleaned up the little mess they made. They were both also engaging with my very shy son, who ended up making me sit right down and do this review.I’m having them both come back to do a shower repair next week, and am certain the job will be done perfectly!Thanks guys for being so good at what you do!
Monte Beerbower
5 years ago
My technicion was Chris Rosales. Our furnace failed when the temperature was 10F. Chris arrived promptly at 9:30am and worked without stop until 5:00pm. to troubleshoot a tricky electronic problem with our furnace.I didn't know people like Chris still existed. Very honest and hardworking. A credit to his profession and the company. When finished Chris tuned up the furnace in all aspects which he didn't have to do. The price was reasonable considering the amount of work Chris did.Also very polite and helpful with questions. I would highly recommend Chris Rosales and Quality First Plumbing and Heating.
Norm Williams
2 years ago
Contacted them regarding a plumbing leak. The tech failed to identify the issue and blamed it on a roof leak. Had a different company come out and they identified and fixed the issue. When I contacted Quality First requesting a refund, I expected a fight, but they immediately made it right. Might not have got the job done but they definitely know what good customer service is.
Sydney Coultis
3 years ago
Truly top quality! Jordan was incredible throughout the process of us getting a new HVAC system in our home. He made sure we were well taken care of and understood the process every step of the way. In addition he checked in several times after it was installed to ensure everything still worked properly. Tyler and Cody installed the system for us and were timely, friendly and did excellent work. I would highly recommend Quality First Plumbing and Heating if you want fast and excellent service!
Thomas Gustamantes
3 years ago
Just wanna to say had a good experience with this company and the tech Chris Montes didn't do nothing but wut needed to be done. He took the time to explain things to me.I always get worried that they'll take advantage of me because I know nothing about HVAC so they can really take advantage of ur ignorance.Not so with this company.Chris gave me some great recommendations nb told about the membership program they have which in joining also the call to come out $39.00 real reasonable comparde to other companies.A nice n honest experience thanks H Metz & Chris Montes
Leigh Callahan
2 years ago
Sam was my tech and he was patient, knowledgeable and respectful. He offered reasonable estimates for the different scenarios I am trying to budget for. He fixed my HVAC unit and was efficient and thoughtful in his work! Highly recommend Quality First. Thank you, Sam!
Megan Hileman
11 months ago
Quality First took care of a clogged shower drain for us! The whole experience was great. Scheduling was quick and easy with Leila & Angela. Zach & Chris were on time, very nice, and had the job done within no time. 100% recommend!
Samrawit Negussie
a year ago
Thomas and David both did an amazing job fixing my leaking kitchen sink. Not only that but Thomas also did a great job explaining how to fix minor sink issues. I loved how easy they were to chat with and open to any questions we had.
Monica Alfaro
a month ago
Thomas was great! He was on time and very informative, he took the time to go through every leak, discussed the water heater and was so patient.
I have worked with Tom and Carson throughout the past year and can say these two plumbers are some of the most genuine, dedicated, trust worthy guys to have crossed paths with. I endorse Quality First as a whole the team is fantastic when it comes to communication and being responsive!
We recently bought a home, and when we turned the water on, we got a beautiful waterfall in the basement. I called eight plumbers, and everyone wanted to book us more than a week out. Quality First booked us quickly, which was nice. Our tech was AWESOME! He was knowledgeable, friendly, and really just went above and beyond. I don't know if everyone in the company is that helpful, but the lady I spoke to for booking both before and after was also great, so it would seem so. I would recommend them to a friend or family member!
We have used Quality 1st a couple times. I have to say hands down their professionalism and quality are the best I have ever done business with-from talking with Emily to setup the appointment to our technician Josh. Emily genuinely showed compassion for our situation and quickly got us an appointment. Josh was easy to communicate with, wore his mask and shoe coverings, and was very good at explaining our options. This was great because it made it easy for us to decide what was the best option for our needs. His work was very clean and definitely showed that he cares about his trade. I would recommend this company to anyone in need that wants it done right and get treated like they are number one.
Jonathan Sung
4 months ago
Absolute clown show of a business. Charged $90 for a no show fee when they showed up to the wrong unit, and didn't call or email. I did however call them 3 times during the window they were supposed to show up to no response. Weeks later, they said they had tried to call me multiple times. I told them I had phone logs proving the exact opposite. They then read out their contact number for me and it was off by a couple digits... after we had already talked on the phone multiple times.
Excellent service! Service Expert Ross Smith was at my place within 30 minutes of placing the call for service. In my experience, that is virtually unheard of in a plumbing company. Ross was knowledgeable and efficient and able to clear my 61 year old main line and restore normal function to my drains. Job done and everything put back together within 2 hours! I’ll be calling Quality First for my next plumbing job.
Trisha Thuesen
a year ago
TJ and Chris were so professional and helpful. I felt that they had my best interest in mind as a Customer and trusted in their expertise. I will definitely be calling Quality First for service in the future. It is refreshing to have such great Customer Service.
Thomas Furlong, service, team lead , met at our house with my wife and myself, and reviewed our needs. He took the time to understand our needs and provide us with options. I was very impressed.
Julie Ann Dill
3 years ago
Michael (CSR and Dispatch) and Taylor (Tech) both were great! Michael was very friendly and on top of his job, he was even able to get me a same-day appointment. Taylor did a great job as well - was very friendly, knowledgable, and kept us informed of what he was doing, what the options were, and pricing. He completed the job in good time and cleaned up after himself. Was very happy with the service we received from beginning to end. Thank you all!
Rebecca Burbridge
8 months ago
There is a reason the company is call Quality First Service Group, it's because their quality of service speaks for itself. We have used them to install toilets, a hot water heater, repair the piping to the hot water heater and to install a Halo 5 water filtration system. They are not the cheapest, but when I compared them at least 2 other bids for each job, they were competitive and honest. Do the research yourself, they are worth it!P.S. T.J and Thomas F. were professional, courteous and responsive!
Quality First Plumbing has been out to our house 2 times in the last 3 years, we were very pleased with the work and price both times. Ray Massey was the tech they sent out and Emily was our dispatch person, both were very good at their jobs and were very professional to work with. This company is a class act and knows the business and they stand behind their work The next time I need a plumber I will call them for sure. I have not received any compensation for this review, it is legit!Jim Wilson
I had my electric tankless water heater go down so I had no hot water. I truly from the bottom of my heart want to thank Chris and Holly for all the help!Chris was the one who helped me get my hot water back while also being very friendly, kind, and professional. His dedication to helping me is top knock!Thank you team for all your help!
Service was Awesome. Paul Slaughter was able to locate a discontinued part to fix our back flow. We will defiantly
be using Quality First for all our plumbing needs.
Chris Rivera did a great and professional job! Happy with his job, cleanup and communication.
Richard Downing
8 months ago
Marcos, Phil and Carson came to descale my sewer line and do other plumbing repair. They arrived on time and took care to protect the area around their work. They were very knowledgeable, and personable. They finished the job quickly. i would re-use this company.
Mid-Dec 2018, my furnace stopped blowing hot air and I could see the exact system codes on the furnace describing the possible fail causes. A different company came out and gave me an outlandishly high quote, insisting multiple parts needed full replacement, including a switch to trigger the furnace to kick out hot air- the switch was supposedly corroded and degraded beyond repair and causing other systems to fail. The other systems mentioned weren't even a part of the codes shown on the furnace. I didn't feel comfortable with it so I called Quality 1st for a second opinion. When Quality 1st arrived (within just an hour of my calling for an appointment-awesome!), in less than 5 minutes Chris Montes had assessed the furnace codes and supposedly faulty switch, wiped the switch off, and immediately started the furnace back up blowing hot air as it should. The furnace also needed a full cleaning as apparently it hadn't been done in 21 years and he went above and beyond while cleaning. It was disgusting before he started, and looked brand new by the end. It also turns out the switch wasn't degraded and faulty (like the first company said), but doing it's job- turning the furnace off to prevent overheating from all the blockage since it needed cleaning. Go figure...Chris also offered, for a small cost, an additional 21 point inspection of the entire furnace and walked me through every single test he did. He allowed me to sit with him for the entire servicing from the initial furnace review through the whole inspection. He showed me exactly what the output/other metrics were supposed to be for each part as written directly on the part, let me watch as he connected meters to get the read out, and advised on condition of the part and implications of the part failing in the future if not replaced. He strongly advised replacement when needed, and gave a full explanation of why instead of just saying all systems are failing. He also offered very good advice on what needed done to maintain furnace life. After the entire process, inspection, and all repairs I authorized, it still ended up nearly 5x less than the quote from the first company, and the repairs done by Quality 1st were of the quality I expect and gave me far more confidence than if I had just replaced random parts at astronomical cost. As a homeowner I like to understand what is done to my appliances and why, and I felt I could ask those questions and get real answers. I would absolutely recommend Quality 1st, and Chris Montes as the Service Expert, to anyone with heating trouble!
Yvonne Lindgren
2 years ago
Quality First is true to their name all the way! My service expert, Thomas Furlong was a so awesome! He got the job done with a smile on his face and had great energy! I'm pretty inexperienced at water leaks, but he really helped and kept me updated with everything he was doing. He even did a great job of cleaning up afterwards. Highly recommend Thomas!
Brian S. and apprentice Josh were very professional, knowledgeable and helpful with information. Also we asked about a separate problem and Brian advised how to handle that👏😎
Chris Grimes was exceptional, he tracked down the part I needed and braved a snow storm to pick up and install. Part was installed and Chris made sure the water heater was operating properly. Chris Grimes goes the extra mile for his customers. Would recommend 10/10.
I can't say enough good things about Quality 1st. I've used them for over 3 years and am so impressed that I've joined their Quality First Service Club and will always use them from now on. My most recent experience, yesterday, was just an annual check up on my heating and air conditioning equipment. From the time Katie answered my phone call, to when Nate arrived to do the service, to when Emily followed up to check on how the visit went, I was impressed with their friendly, professional, and caring service. This is a great company!
Christopher Goto
3 years ago
I called fairly early in the morning and they were able to come out almost immediately to look at my kitchen sink that had backed up. Josh and Justin(? I sadly forgot to write his name down like I meant to) were courteous and knowledgeable. They let me know what the options were, what they were doing, and options for the future without pressuring me to do those immediately. Overall, it was a fantastic experience.
Brian truly made my entire week, what an absolute gem of a man. I feel so lucky he showed up at my house- incredibly helpful, knowledgeable, professional and friendly. Definitely go with these guys if you’re on the fence!
Katie Daniels
4 years ago
Very unprofessional and disappointingI scheduled a service based on other reviews and was very happy to find Quality First.After waiting an hour passed my appointment time, I called them inquiring why my technician had not arrived. They fumbled an answer saying he was called in an emergency. It is one thing to have emergencies, but it is another thing NOT to call your scheduled clients and let them know about emergencies.I am sure this is atypical for Quality First, but you should always call your clients the moment you realize they will not be receiving service OR try to find another technician to fulfill scheduled services.I would have been satisfied to have simply received a call and not have to wait an hour and track down an answer myself.Please make it right for your other clients moving forward.
Beverly Rentfrow
3 years ago
Had an AC problem. Phone contacts very friendly and helpful. Nate was the tech. He arrived when they said he would. Wore his mask the whole time he was in the house. Explained everything very thoroughly and showed me different things he thought I should be aware of. I was very pleased with the service Nate provided.
Jecole Hockaday
a year ago
Unfortunately, I live in an old condo that seems to always have plumbing issues. We had to have emergency services due to a leak in our neighbors home below us that we knew absolutely nothing about until that very day. That’s where Mr. Ray and Mr. Jacob K. came to our rescue. They searched our home and found the culprit! A broken water line behind our armoire. We didn’t even know it was there! These guys worked quickly and efficiently, cut through our wall with neatly and fixed multiple lines. They also let me vent to them about the whole complex and the issues here and I truly appreciated every bit of their kindness. They gave me some helpful insight, cleaned up their mess and went about their day. Thanks guys for outstanding work and customer service. Chao!
Hand down best customer service and work.Sam and Joe showed up on time as scheduled, and were very professional. We talked about issues i was having with A/c unit, and they quickly got to work. They both delivered such high customer service, explaining things to me in detail, and they took the time to show me. I do not know anything about HVAC systems, they answered all my question . They repaired, and installed new parts with high quality and care. These two gentlemen delivered nothing shy of the best. Thank you
Kimberly Kania
5 years ago
Our water heater went out on a Monday morning and after numerous calls to multiple companies and trips to Home Depot, we realized none of these people wanted our business. Finally, I ran across Quality First in the phone book....yes the phone book! I contacted them and had an appointment scheduled for the next day. Our technician Kris Grimes arrived right on time, he explained what he was going to do and made sure we comfortable. Not that I was thrilled to have to spend the money to have the water heater ultimately replaced, but I didn't feel like I was being taken advantage of like I felt with the other companies. We will have to replace it was all I was told by the other companies. Kris tried to fix it but explained what would happen if he couldn't. Kris was with us all afternoon and became part of the family!! LOL He stayed until the job was fully completed. He made sure we were comfortable with the purchase and installation. He even tweaked a few items that the builder of our Condo didn't even do! Kris is AMAZING!!!
Michelle Rob
7 months ago
Everyone from Quality First plumbing was amazing, knowledgeable, and friendly! I called to get my condo kitchen sink unplugged/ drained and Shauntelle said she could get someone out there the same day. Other company services I called and have used in the past weren’t able to come out until a few weeks later and obviously a backed up sink needs to be fixed that day. (Of note: This is a common occurrence for older condo buildings and especially corner units; this is the 4th time since living here and it’s not my fault and nothing I can do about it).Excellent communication: I received an update for a time estimate of when a service person could be out there and then another call when he arrived.Problem Resolved: Chris took care of the problem of the backed up drain and even went above and beyond by also helping me with the loose faucet handle by screwing that back on properly. He was nothing but knowledgeable and friendly and asked along the way if I had any questions.I would highly recommend Quality First Services to anyone and would use them again (though I hope I don’t have to).
Well, we tried to use them. Based on reviews they look great. Had service scheduled for Friday at 4 pm and they called and asked if they could cancel as they had commercial work that they had to do and commercial trumps residential. We were okay and understood as they said they would come out Saturday. So...Saturday morning we get a call that tells us a rep called in sick and can they come out Sunday. I tell them, well you cancelled on us yesterday and we are new customers and this sort of looks bad. The girl got a little snippy on the phone and said we didn't have to move it to tomorrow but they call everyone to see if they will move their appointment. We did not feel comfortable using them after the reschedules and attitude on the phone so we cancelled. They may be great, but they have lost our trust.Update 11/10/2017 - Quality 1st did send us a letter and apologizing and asked us to try them again. Thank you for the letter. By your actions and your reviews, you seem like a great company. Seems we might have been the one customer that sometimes falls through the cracks. Thank you for reaching out.
Quality First was called to find a possible plumbing leak. The plumber was able to determine that the standing water was due to a contractor error and not my responsibility. He worked quickly and documented the issue with photos. I appreciated the extra care and effort on his part.
Claudia Velazquez
a year ago
Brian and Brad provided us with great and quick service. We had another plumber come out and not do much and gave us no real direction. As soon as Brad and Brian came out they were able to physically see the problem, explain it to us and even showed us where the problem was. It was a great experience. We will be using their services from this day forward!
Robert Bergeson
3 years ago
Zach S. repaired a leaking hose faucet (bib) for us near City Park. He was very professional and had a great attitude despite the difficult access to the repair. We would certainly recommend Quality First Plumbing and Zach S. specifically to anyone.
Excellent work done by technician Jacob in repair of our water heater. Jacob's attention to detail and pride in his work was very refreshing. Katie in the office was very helpful. Highest marks to Quality 1st!
Dale H. Downing
2 years ago
As a result of many years of tree growth and the subsequent roots in the sewer line, we had 10 feet of the line replaced. The team that replaced it was quick, efficient, and professional. They replaced the section of pipe and placed 2 new cleanouts in the line so they could be accessed outside of the home.A few days, Dustin and Jordan came out to video inspect the line and clean the line with a high pressure auger. This was part of the companies service to make sure that everything after the repair is 100%.I cannot say enough about Jordan and Dustin and their professionalism, dedication to service, and focus to complete the work beyond expectations.Thanks to the whole Quality First Plumbing dept and their top rate service to make a challenging issue reasonable. I look forward to taking advantage of other services offered in their membership plan. Dale H Downing
Zachary D. came out to snake our sewer line. He was extremely friendly, knowledgeable and professional. It was so refreshing to work with such an honest and kind young man and company. I will use Quality First again!
Great Company! From the first call to the technician arriving, everything went smoothly. Paul Slaughter was my tech, and he was professional and knowledgeable. He provided estimates for what needed to be fixed, and then I chose what option worked for me. After I said yes, he got right to work. He spent all afternoon making the repair, and I could not be more grateful for his hard work. Before he left, he cleaned up after himself, which was one less thing I had to worry about. Thank you, Paul!
Jerad Hilgers
3 years ago
This company is a great company. Ive dealt with 5-6 different techs from them over the last year and everyone of them has been very professional and very knowledgeable. I just had my furnace and AC unit replaced by them and can’t say enough about Sam and his guys. I only leave reviews if it’s outstanding service and company and they are.
Great service and communication on the job from start to finish. I called about a slow leak and had an appointment the same day. Communication with the office and the plumbers was very punctual and informative. The plumbers , Josh and Emilio, provided excellent service and communication. I recommend this company for all your plumbing needs.
Mandee Padilla
a year ago
If you have a saddle valve for your ice maker, time to switch it out. Greg informed me with multiple options to make sure my house is up to code and got the job done. We now have ice. Thank you for your prompt service!
TJ True did a great job throughout and was very helpful and easy going. Replaced my water heater within 24 hours of calling and corrected issues he found while installing the new water heater. Thank you for the quick response and productive team.
Greg Smith was extremely helpful, customer service-oriented, and friendly. Excellent work and completed what was asked in a very timely manner. Great experience and would recommend Greg and Quality First Plumbing to anyone needing a reliable plumbing service.
We are tenants of a townhome with a moisture issue. The HOA of this complex sent Zach S. to determine if there was a water leak in the wall. Although the origin of the moisture was not determined during the visit, it was concluded that there was no water leak. Zach could not have been more professional, competent and friendly; he explained everything along the way. We highly recommend Quality First, and in particular, Zach S.!
Phil did a GREAT job. He was early for our appointment and explained the service that I needed. He got the parts he needed and replaced the water heater the same day.Thank you Phil
Fast, courteous and professional. Master plumber Michael White did a great job with our water heater issues. The dispatch team did a great job with our issues and kept us informed of when Michael’s eta would be. I would highly recommend Quality Plumbing & Heating if you are in need of plumbing and heating repairs or installation.
Renee Blanchet
3 years ago
Derek, Sam, and Brian are wonderful. The heat went out in our entire apartment complex building and they had the whole building's heat up and running before the day was over. They were so considerate of our space, and worked quickly. Highly recommend!
The company tried to make customers happy. And I was very happy. I'm a Tech was very good.
Bill Foster
11 months ago
I can't imagine anyone is happy about the need to call the plumber, but I was pleasantly surprised by the service from Quality First. Angela and Crystal, two of their dispatchers kept us up to date in the run up to our appointment. Brad, our technician, diagnosed the problem within a few minutes and patiently explained our options for the repair. In less than two hours he replaced the valve in question and reconfigured our sink drains, solving a chronic leak problem as well as the immediate repair. Brad was personable, professional, and courteous the entire time he was in our home. We would not hesitate to call on him in the future.
Zach S. did a great job at our Littleton condo on Monday 5/25/2020. He was very friendly, professional and fast. Would definitely recommend his services
Yannek Smith
9 months ago
Kurtis came through right away when our ignitor stopped working and got us with heat before the house even got cold on a wintery day. Quality has helped us quite a bit. Prices are comparable to other quotes we've gotten but the professionalism and care have surpassed all other competitors that we've seen. Thanks Kurtis!
Thomas, Tobie e, and Ray M were very professional- did my entire plumbing in 2 days! Highly recommend Quality First!
5150 Management
a year ago
I love working with Quality First Service Group, their techs are always so professional, I had a chance to talk to Thomas and Carson and they were great, they provided me with all the details on the repairs. Thank you, Thomas and Carson.
Chris Pittman
5 years ago
Mark C arrived at our house on time (early actually, which was appreciated) - promptly looked at the problem, explained the pricing, quickly got to work to troubleshoot the issue, and then once nailing down what the issue was fixed it. Mark even took the time to explain the inner workings of the problem, and helped us get the water heater and furnace restarted. We're new home owners and I can't begin to say thanks for taking the time to educate me on all the stuff that's new to us. Thank you again!
Just had Thomas and Jordan fix the sinks in our apartment. Couldn’t have been more professional and friendly during the process. They were extremely respectful when I worked from home and left the area cleaner than I had it before. Would highly recommend to anyone.
Brian Prohaska
4 years ago
Chris came to inspect and clean my furnace and AC and did an awesome job. He was highly experienced, knew exactly what he was doing, explained what he was doing every step of the way, was extremely efficient, made some repairs, and left my 17-year-old system running like new. I wouldn't hesitate to call Quality First and ask for Chris again should any HVAC issues come up in the future (though I don't expect any for a long while).
Jeff McDonough
a month ago
Sam Criswell did a fantastic job with a furnace install. Showed up on time, cleaned up after himself, explained what he was doing and why, stayed late to make sure the job was done well, and will be coming back for QA/QC testing. Great work Sam, and thank you.
Pete Duran went above and beyond by doing great work but also finding a small clog which completely fixed my water pressure issue. The office staff is friendly and helpful. I highly recommend this company.
Sam Perkins
10 months ago
Brad W. Was wonderful! He was very knowledgeable and professional as well as polite. Wonderful folks at the dispatch as well, could not ask for a more professional service!
We had sewer line maintenance done to keep roots at bay. Zachary was friendly and professional. He did an excellent job, including a little extra effort to make sure the problem was resolved.
Ryan Gardiner
5 years ago
Mark Canty was a fantastic serviceman. He was punctual, knowledgeable, and worked hard here for like 7 hrs straight to get the job done. I was refreshed in hearing they could do the job same day, parts, installation, not a problem. If youre looking to install a tankless water heater, this is your guy, this is the company.
I called Qualiity First Service Group to investigate a water link. Daniel was very courteous and professional. He advised me of the time window, and was able to reschedule the window for earlier in the day. Jacob was very thorough and did everything possible to troubleshoot the issue, find the source, and fix the problem before leaving. I would recommend this business.
Kaitlyn Hampton
7 months ago
Brad was fantastic! Fast and efficient! Very professional and friendly as well! Made this emergency repair a breeze!
Thomas Furlong was awesome. He came to repair an issue in the apartment upstairs that was draining into my garage. He explained everything that he found and what he did to fix it. Then he added me to his workload and repaired my leaking toilet. I definitely would recommend him to anyone needing a great plumber!!!! Definitely 5 star service!
Quality First is an excellent organization to work with. As a mid size residential condominium building we see a wide variety of plumbing needs from installations to repairs to general building improvements and Quality First is our go-to supplier. When the dispatch team says and yes, I can help you, they mean it. I have worked with this company many times and can't say enough about the friendliness, professionalism and competence of every member of the team including dispatch, work teams and accounting staff. As much as I would like to name individuals who provided exceptional service the bar is pretty high here. My experience with every person has been great.It's a fact of life that sometimes a project doesn't go as planned in this or any field. Unforseen problems can arise in spite of the best efforts, but what matters is how those surprises are managed. It's in these moments when Quality First truly shines. They approach every job with integrity and commitment and when surprises pop up they send whatever individuals or teams are needed as often as required to get the job done and get it done right. They are also fair, with no invoice-padding or attempts to inflate a project for their own gain.I recommend this organization very highly. They have earned our trust and proven that they are a company of their word.
Elijah Clark
2 months ago
Pete is a super nice guy I enjoyed talking to him and working with him
Carolyn ingebritson
2 months ago
Outstanding service... have been using Quality First Service Group for several years for everything in my home. And refer them to my clients in real estate.
Audrey Neubauer
4 years ago
Michael L came out to inspect and certify my HVAC system. He was wonderful. He explained everything to me, he was very tidy and super polite. I feel like everything was handled professionally and with care. I would most definitely recommend Quality First plumbing & Heating to anyone!!
Shane came to my home for a furnace maintenance check. I could not have been more pleased! He was completely thorough and professional. Took the time to explain things and answer any questions. Went above and beyond to make sure I was completely satisfied. I really appreciated him! My contact with both Holly and Angela on the phone was great, also. Five stars all around. Thank you so much!CI
They were great. The technician that was sent over (Austin F.) was very friendly and efficient. He kept me up to speed on the things I needed to know and got everything fixed in no time. Also the person that I spoke to when I called to schedule was friendly and helpful and got me scheduled in only a few minutes.
I had to replace my hot water heater and reached out to Quality First Plumbing & Heating. I received a call first thing in the morning for my scheduled appointment stating the time my Tech would be here. Mark arrived within the time that the Customer Service Rep had stated. Mark reviewed my current status and provided two different estimates I could chose from. After agreeing on the work to be completed and a time frame of how long it would take, Mark went promptly to work replacing my water heater. Mark was very thorough on completing the job correctly and when he finished the area was cleaner than when he arrived. Based on the work completed to day, I will definitely be a repeat customer in the future. I highly recommend Quality First Plumbing & Heating if you want great customer service and outstanding work completed.Thanks again for nice experience, I'll being using you for all my future plumbing and heating needs!
Amanda Barrentine
a year ago
Called in to Damen at 9 o’clock this morning and had an appointment scheduled for the afternoon. Damen was perfect at keeping me updated about the schedule and Matthew’s arrival time. Matthew arrived and in just a few minutes had determined the source of the leak and worked to resolve it. Matthew and Damen were both courteous, professional and super helpful in a problem we thought was more serious than it was. I will definitely be coming back to Quality First!
Very disappointed in this company. During repair of a sewer pipe, these people absolutely demolished our sprinkler system as well as surrounding pipes. The company will not take any responsibility/liability because a cotnract was signed by previous owner of the home before sold to us just a few months ago. Fine. However, the company will not even come out and assess the damage without charging us. Extremely disheartening that carelessness was the cause of this issue and they won’t even come and assess at no charge. Will not use this company again.
We had a very good experience with Quality First Plumbing - in particular Jacob was very effective in solving our problems. He was on time, completed the work quickly, explained what he did and answered all my questions. Really a professional job.
Cheryl Meaney
2 years ago
Today Josh and Brendan installed my new air conditioner. They were pleasant, professional, and did great work in great time. All questions were answered. I felt their price was fair and the fact that they found time for me as soon as I called will keep my future business with Quality First Service Group. I recommend them 100%. Thanks guys.
Alexandria Tucker
2 years ago
Thomas F and Jacob K. We're amazing and worked overtime to finish. They saw the water heater needs to be replaced not repaired these two were respectful and shared so much knowledge. Felt like family and they're so sweet to our 3 year old and gave advice to our 14 year old son. Just great men. Thank-you Justin and Alexandria
Rukamae Rurusuki
a year ago
Thomas Furlong was completely professional in our membership inspection and even fixed one of our busted pipes we had recently found outside. He was informative and did a fantastic job at showing us future projects we'll need to look out for and explained why our pipe burst in the first place. Surely we will get his services again when the time comes! Thank you Thomas!
October 2021:I recently used Quality First again to replace my main water line pressure regulator. Just like last time, they did a fantastic job. This time Brian and Luke were my technicians. They were very friendly and knowledgeable. The also did a plumbing inspection after the regulator replacement and found a few small items that needed to be fixed. Overall, very professional and I have to say I really trust this company.October 2020:I had Zack Shelley from Quality First come by and fix a non-standard plumbing vent on my sewer line and install a sink drain line to the same main ABS stack. Zack did a great job, was extremely professional and I enjoyed talking with him.Overall I have used Quality First Pluming several times over the years, they are always very professional and I depend on them.
Mary Bessesen
2 months ago
I had a very difficult HVAC problem that required multiple visits to diagnose and correct due to the way the builder had designed and installed the original system. Shane stuck with it until the job was done. I am so happy that I finally am comfortable on the second level of my home.
Emily was super responsive and acted quickly for my request of repairing the water heater. Thomas provided good information about the problem and solution which could be understood though not having any background about it. On the day of repair not only they did neat job but did it within few hours. On the final inspection Thomas gave me few maintenance tips and resolved 1-2 water clogging issues. I would surely recommend to use their services.
Robert Saunders
8 months ago
Quality First took great care of me when my home suffered frozen pipes recently. Their two techs were extremely professional and courteous. They acted quickly and expertly and got my water back on in short order. I strongly recommend Quality First for your plumbing needs. I will use them again.
Thomas jumped in to repair water heater. Exceptional service to say the least. While I’d love nothing more than to never call him again (no one loves water heater problems), he’d be the first and only person I’d call have that happen. I’ll be keeping his card in my wallet for future needs and to pass along recommendations to friends and family.
James Williams
3 months ago
Vince was very professional and quick to do his job
Josh came out today and did a preventive cleanout of my sewer line to the street. He did a great job ran the line twice to make sure of no potential clogs. He was very professional and coutious. I give him and quality first 5 stars.
Janelle Lemken
a year ago
Needed an estimate for a repair/replace laundry rm water intake. Danny, customer service rep, was very helpful to schedule a tech to come out the next day…… TJ was the tech who had done previous job on kitchen faucet - reviewed need to bring the intakes up to code, time estimate, etc.Very happy with service, will recommend to neighbors and friends!
Michael McNelis
a year ago
Ray did great work on a tough job replacing a network of lead pipes in my 98 year old house that were not up to code. There were a number of unexpected issues that he resolved without extra charges to me. I would highly recommend him to anyone in need of a solid plumber with many years of experience.
Amazing service. I have never written a review but when Adrian C. was dispatched to our house when we had no heat. He had us up and running in a few hours just in time for our out of town guests that were arriving that same night. Clean, courteous. I cannot say enough about Adrian and Quality 1st Plumbing. Their slogan Because quality lasts can't be any further from the truth. They have us as clients as long as we are home owners. Thank you
This was my first time using Quality First. Phil and Darian were very helpful and professional. They arrived on time, explained my problem to me and fixed it seamlessly. Without a doubt, the best experience I have had with this type of service provider. I definitely recommend Quality First Plumbing and Heating.
Jessie Romito
4 years ago
I have used Quality first a few times for both heating and plumbing issues! Chris M and Jazper are awesome! Very friendly, very communicative, and honest. I’ve never been charged for unnecessary repairs and they talk you through everything they are doing and all the options for repair.Tons of appointment times so I’ve never had to wait long for an appointment. I will certainly be using Quality First in the future.
Michele Barrett
4 months ago
This professional gentleman named Billy Hall IV responded quickly and has a great personality and did a wonderful job of fixing all of the problems I’m so thankful to meet him and grateful for his help and kindness.
Jennifer Weibel
11 months ago
Thomas was absolutely fantastic, came out within a few hours on Labor Day and cleared our drain of the tree roots in about an hour. Would absolutely request him again.
Brian and David were very professional and repaired a pinhole leak in a very difficult area. They also fixed some other [problems they came across during the repair. Both were very attentive and made certain all my questions were answered before they left. Thanks guys.
Cindy Stogsdill
a month ago
Brian was great professional and let me know how it was going.
We at Garlock orthodontics could not be more grateful for Quality First Service Group! Zach D. and Tyler M. came to help us with some plumbing issues we were having and they got the job done fast and had us up and running in no time. Thank you so much for your professionalism and hard work!
Joe V. did an amazing job getting all the sludge out of our clogged sink pipe. Will highly recommend Quality First in the future to anyone in need of their services!
Alex-Leigh A.
2 years ago
We had a plumber come out because of a major leak with our dishwasher that went down through a light fixture directly below it in our basement. Greg came out and was incredible- very clear on pricing and got the leak fixed so I no longer have to handwash all of the dishes! He went above my expectations, lifting the feet on the dishwasher (I didn't even know that was an option) and showing me where the leak was. I will absolutely be reaching out to them for any future plumbing needs!
kathryn schoemann
4 years ago
Excellent service provided by Briggs. He was professional and efficient in trouble shooting the problem. My bathtub valve was replaced quickly. I highly recommend Quality First Plumbing. They are honest in their pricing and the work is excellent. Could not have had a better experience.
Derrick Campbell
a year ago
Ray is very professional and talked everything out as he was working on it. Definitely would recommend again to anyone I know. Much appreciated for his hard work and time
Danielle Brossart
4 years ago
Randy was amazing! He came in and did the job quickly and efficiently to fix my shower drain. I am so grateful he walked through everything with me in detail, and helped me see the issue and what my options were. Well done! I will be using Quality First Plumbing again because they made it so easy and seamless.
Tyler Houston
8 months ago
I live in an apartment complex and my hot water and furnace went out over the recent polar vortex storm. Our complex maintenance team was unable to perform the repair and Quality First Service Group came out to do the repair. Carson and Phil were both exceedingly professional, kind, and responsive. They entire system was eventually repaired and these two gentlemen worked nonstop to complete the job. They were courteous of our space, very easy to work with, and got the job done. We’ve been without heat and hot water for 5 days and we are so thankful for their work. Thank you Carson and Phil for your exceptional skilled trade! Five out of five stars, would recommend.
Shawn Mayberry
a year ago
We had hot water and plumbing issues, serious issues that I didn't think had a solution. Ray M was a godsend. He was attentive, professional, pragmatic and went above and beyond to address a very challenging problem.
Eli from Quality First was great! He was kind, respectful, and knowledgable. He took the time to explain what was happening in my system and even drew me a picture of the piping to help me understand. Service and the quality of his work was outstanding. I would definitely use Quality First again!
Robert Wijbrandus
a year ago
I have used Quality First for a few years now to deal with my plumbing and heating needs. This time, I wanted to replace my hot water heater (15 years old). I live in a condo, and the area for the water heater is very tight, but Tobie was able to work with it and get it done. He spent the time to answer all of my questions, and he was very personable and easy to talk to. I also love how Q1SG is always very conscientious about letting me know when someone is on their way. Crystal (the scheduler) also goes above and beyond, every time. Thanks again!
Steven Williams
3 years ago
Edit: Unfortunately shortly after my original review we had a pretty disappointing experience with Quality First. A tech came out to fix a split in the main line to our sprinklers from the pipe freezing. I made the mistake of not inspecting the work immediately after it was done. When I came out the next day to turn our sprinklers on, I found that the pipe had dripping leaks from multiple locations. Quality First was not able to send someone out immediately to fix the leak they left for us. I’m just glad the leak was not inside the actual house...and frankly they should be as well. We will continue to use our preferred tech for HVAC related jobs, but will probably not use them for plumbing after this, and I’ve changed my 5-star rating to a 3.My previous review:We’ve been using quality first for years. At this point they’ve helped us upgrade just about everything about our HVAC system, on top of upgrading a few troublesome old saddle valves along the way. Our experience with them when our blower fan died during the middle of the COVID-19 situation impressed us even more than usual. Their workers wore masks and gloves while they were in the house, left a very clean environment behind them, and let us pay over the phone to avoid any close contact. I don’t think we’ve ever had any issues with the quality of their work or professionalism of their workers. They earned this 5 star review years ago, but sometimes it’s easier to recognize bad service than it is to recognize consistently good service. Quality First definitely lives up to the name.
Charlette Walker
a year ago
TJ with Quality 1st did a great job repairing the shared lines in our condo! He was courteous, quick and thoroughly explained why the crack occured. Danny in the office booked the call quickly and ensured our HOA was aware of the repair needed for a smooth experience! We will always call Quality 1st for all our plumbing needs!
Buyer beware!!!! I would give no stars but 1 is the bare minimum.Tech came out, was super friendly except it's 200$ an hour which wasn't quoted over the phone, I was asking that they only charge me the trip fee(I already knew the problem, just wanted a professional to come out and fix it). I was willing to pay the trip charge but they wanted to get an additional 80$ bucks from me.Crazy ... I would definitely not recommend this company. Ever.
Wanda Headley
6 years ago
Nik installed a water heater for me. He was very courteous and knowledgeable. A few weeks after installation, the pipes froze. Nik returned and fixed everything at no charge. I am even more impressed with him and the company now. I will definitely refer Quality 1st Plumbing and Heating to friends and family.
We installed a sump pump system under the basement after the storms in May. Brian and Josh walked me through what was needed and laid out three different options. They were very clear and helped me understand the work that was going to be done. The excavation crew did a fantastic job getting everything ready and cleaned up and Holly was my customer service representative for scheduling and communication and she was always very kind and flexible and helped everything go smoothly. I would recommend them and will call them if I need more work.
Katie Rothery
5 years ago
Quality First Plumbing is first rate! All the employees I chatted with were friendly and helpful -- from Katie in the office to plumber Matt Dicker who helped turn a rather gross clogged sink situation into a shiny, free-flowing dream. Matt was prompt and efficient with the diagnosis and necessary repairs -- while accommodating my schedule, too. The kitchen sink and plumbing for our building is a bit older -- circa 1920s. Matt explained the issues and solutions in terms even I could understand, and even offered advice to prevent future trouble. Payment and invoicing was easy via tablet, too. I highly recommend this company!
The people were all very kind, friendly, and helpful which is why I’m giving them 3 stars. However, they wanted to charge over $1000 to change 3 water valves under our kitchen sink. Ended up finding a friend to help out and paid $150 and the work took about 20 min. Not sure how the charge got so high. I suppose if you just want the job done fast and on the first visit and you don’t mind paying extra - then these guys can do the job. And there’s the fee for coming out to assess the job (which is understandable bc time is money). Sorry it didn’t work out with these guys. I’m sure they have quality work and I wouldn’t have minded paying a little extra to get it done but it was way more than expected. Sorry to leave this 3 star review but I don’t want others to have the same situation. Maybe put price estimates online so people have some sort of idea of what they’re getting into.
Theresa Wilson
3 years ago
They have always put customers first! Today they put my client, first for me. I was in need of a reliable recommendation for a client purchasing her first home with some plumbing issues.Michael’s speedy reply to my email enabled me to help my client make a very important decision.Thank you!
Catherine Pope
7 months ago
Quality First has become my go to. Recently had furnace checked out by Jerry and Shane. They were very professional and thorough. Thanks also to Shantel and Charlotte for making arrangements efficiently.
Karen Oxenford
a year ago
The techs have been outstanding. Ran into a bit of a snafu with the last call and posted a rating of two when the scheduler called 1/2 hour prior to my scheduled time for AC repair to say they would have to push out the appt for 10 days. Pretty upset in 100 degree heat. The scheduler did call back 1.5 hours later to say they would send someone out if I still wanted. Jumped at the chance. He had my system up and running in 1/2 hour. Thank you for taking the time to reschedule within a reasonable timeframe.
This morning after looking at the water stain on the concrete leading back to my water heater, I decided it best to find someone who could take a look at as soon as possible. Having dealt with water heater leaks in the past, this looked like the heater cracked in a spot. Looking at my communities FB page, there were recommendations for Quality First. I’m quite thankful to have contacted them as not only were they able to get a professional to my house today, they were able to do so earlier than anticipated. Ray and Taylor were dispatched to my place and looking over things agreed that the original water heater was leaking and needed replacement.In this day and age, I’m usually prepared for waiting a week or more for parts or hardware but was very delighted that not only did they have a replacement tank available they had everything ready to go in less than an hour. They pulled the old tank, put in a newer smaller one (original was really too big for the house) and had it up and running far quicker than I had hoped for.Overall, I’m quite pleased with their service and timelinesses today. The new heater is working well and I’m quite pleased with the components and materials used to install the heater. We will definitely use them again for service and other work in the future.
Fantastic service. I had to get my water pressure fixed and my technician, Zach S., was on time and professional. He got to work immediately, walked me through the problem, and listed several options. He gave me his opinion on what would be best and did not try to up sell me. This is my second time using Quality First and I will going back for all my plumbing and heating needs!
Brandon Malone
2 years ago
This Company is Great! I had a new water heater and toilet installed. They gave me quotes on every job I want to do in the house and I was able to pick which ones I am going to work on and prioritize the rest.Pete Duran, did the quotes and the work which made it super easy. Pete made sure I understood everything and asked if I had any questions at each stage of the work. I also got to see how Pete interacts with his co-workers, and I'm impressed. Zachary Duran helped out with our water heater install as an apprentice. It was fun to see that process.We also had to do some drywall repair by the water heater, which of course, required the water heater to be ripped out first. Everyone from the scheduler to Pete and Zachary was very flexible with the schedule. It was a huge load off my shoulders, thank you.
We had a break in an irrigation line and Brad came out to repair it. He gave me a few different options and fixed it fast. I would recommend him and will use this company again.
Called on a SAT afternoon and they were able to schedule someone between 4-6. They called back an hour later and were able to ask if I wanted to have someone come earlier. Once here, Paul gave me a couple of options with pros/cons for each and did a great job. I will keep there number and use them again if needed.
Daniel Gullickson
5 years ago
Just an absolute pleasure working with Phil Metz and Quality First Plumbing & Heating!!!Recently I had a new water heater installed in one of my investment properties. I have high standards for any company that I work with and Phil along with his support team at Quality First went above and beyond my expectations. I found myself in an unfortunate situation because the previous water heater was not installed correctly and a new one couldn't just simply replace it as per the existing space allowed. The job required a lot of problem-solving and because of Phil's knowledge and ability to give several different solutions, I was able to have an outcome that I couldn't be happier with. Thanks for all your hard work!
Steve McMorris
4 years ago
All the way from the scheduling to the service, I am happy to say I've found the best in town for water heater replacements. Ross Vickery has rocked back to back replacements in multiple units for me and I'm very pleased with his work! Thank you Quality First Plumbing & Heat!
Help was dispatched to my home quickly.
The woman taking the phone calls was very nice and helpful.
Thomas S. was dispatched to my home; he explained everything well, and did a very neat and professional job.
Arrived at my house within 1 hour of initial contact. Explained all required work and ensured I fully understood the price and task. Verified all work was completed to my satisfaction before leaving. Would definitely call this company again.
Jacob Jones arrived on time and was very pleasant and professional. He clearly knew what he was doing and walked me through it step by step. My plumbing need was a huge disaster and he pointed me in the right direction to get restoration work done and provided me a bid for the plumbing piece. Fair and reliable work.
Thomas came out and fixed our hot water heater that wasn't working. He was prompt, professional, friendly and very knowledgeable. The service was prompt and courteous. I highly recommend Quality First.
Was referred to Quality First by our neighbor who has used them for a while. Had some plumbing back-up issues in our basement mechanical room . They were able to respond same day and provided great service and an honest assessment of the main line to the sewer as well as options for both short and long-term. Carson W. was our technician and is a very polite and professional young man. I will be requesting him for any future services that are part of our annual membership.J Farr
Justin Dearden
2 years ago
ORIGINAL - May 2019Josh was polite, efficient and no BS, identified and fixed the problem quickly with no hassle.UPDATE - July 2021Our hot water heater cracked and slowly leaked into multiple rooms in our condo. Thomas F was quick to diagnose the problem and stop the leak. He was friendly and very helpful answering my wife and I’s many questions, as well as guiding us through the process of remediation and even giving good basic pointers on how to engage with our insurance company.Both Thomas and his apprentice Jordan were great to work with and even helped haul the old water heater to Home Depot so I could capitalize on the tank warranty.
Michael Martinez
a year ago
Zach and Phil were great. They stayed late to make sure that my issues were taken care of. These guys go above and beyond. Couldn’t be happier. I highly recommend this company and especially Phil and Zach. Thank you.
Mathew Rumery
3 years ago
After making the mistake of first choosing another plumbing company who wanted to tear up our basement, I decided to get a second opinion from Quality First. I am so glad I did! Brandon took the time to figure out what was really going on and went above and beyond in his service for us. As it turned out, it was a tree root situation and he personally made sure that our line was jetted the next day. He came with Justin, who also did a great job. I am glad I got the second opinion, as it saved me significant money and now I know who to go to first from now on.
Aimee Ridgway
3 years ago
Our plumber was very kind and polite, this review is in no way indicative of the actual person we dealt with. We had a broken toilet float that needed replacing. I was told a total of three pieces needed to be replaced to remedy the problem. The charge was $530. For a broken toilet float that costs $4 if you buy it online. I could have bought an entire new toilet for that much. Everyone at the company is very polite and I was grateful for the quick response but their prices are completely insane.
We are a small HOA in Denver and had a great experience with Quality First Plumbing. Paul Slaughter came out to repair our valves and was very patient, professional, and thorough. We will use them again.
martin medina
4 years ago
Chris Papalia was awesomely fast at fixing our heater. He was very upfront about the pricing, showed us averages on what it normally would cost for a fix like this, and gave us options to choose from instead of telling us that there was only one way to go about it. Our service expert did an amazing job. I definitely recommend this place.. thank you again Chris.
Jeff D'Entremont
5 years ago
Another great experience with the folks at Quality First. Adrian Contrares was my service tech and he was excellent. Arrived on time and ended up having to trouble shoot my furnace for several hours vs a standard call. Kept me informed throughout the process of what was going on and stayed to make sure all the changes / updates that he made worked. Very professional and informative. Gave me long term options on what I need to do vs trying to force fixes on me now. I will be requesting Adrian for my future needs. Well Done!
Billy Hall is the most professional and kind plumber I ever met! Because of terrible miscommunication between my building management Billy had to show up three times in my apartment and every single time he was very professional and patient. I really appreciate him being so helpful and kind. I hope I don’t ever have plumbing issues again but if I do I hope it’s Billy who will show to the rescue!
I've used them for many years and their prices are always very reasonable. Briggs installed 2 bathroom faucets and was one of the best plumbers I've ever had. He showed me a common problem in the basement and what to watch for but didn't try to sell me what I didn't need yet. I have complete confidence in and would highly recommend Quality First! In fact, I won't let anyone else touch my plumbing!
We live in Daytona Beach and we keep a vacation property in Aurora but we havent been there in almost 2 years because of Covid. After our vaccinations we traveled to Aurora to check on our place and found we had no hot water and our HVAC was in poor condition. This was when I arrived around 8pm from the airport and Quality 1st was the only service that could respond as quickly as I needed because I had to fly back home in 2 days. Quality 1st responded WITHIN 30 MINUTES and Mr. Thomas set me up with a new hot water heater THAT NIGHT. He was prompt and professional and even set up the service for them to come out the next day to replace the HVAC. Mr. Brown came out early the next morning and had the entire system replaced and cleaned THAT DAY. It was amazing and we are grateful to Quality 1st, Mr Thomas and Mr Brown for such service. We are coming back for a three week vacation in July and we intend to use Quality 1st to replace the plumbing in our sinks and toilets while we are there. Thanks again!
Jeff Heiskell
3 months ago
Brad was very respectful and was able to identify the problem and made recommendations.
Echelon Integrative
5 years ago
We were without water for a couple of days, our home warranty company kept sending different plumbers out that didn't fix anything but kept blaming the previous company. We called Quality Plumbing and Heating and they came out that same day. We had a great experience with Phil Metz who fixed our water leak. I would definitely recommend them to our friends and family.
Dan Garzelloni
5 years ago
Ross Vickery did an excellent job installing our new water heater. Was totally professional and courteous. Was also very fast, less than two hours to install and dispose of the old water heater. I would highly recommend Ross for anyone needing any Plumbing or Heating work.
Sharon Luepschen
a year ago
After I saw a pipe leak in my ceiling at my condo, I had Quality First come out to fix the leak. Billy, Thomas, and David came out in the evening after a long day of work to help with my emergency. They were extremely knowledgeable, educated me on the causes of the leak, treated my home with respect, and made the repair experience as enjoyable as it could be! Who knew we could be laughing and joking together during an emergency repair! I trust their work and will be calling them for future repairs. I also used Quality First 2 years ago and had a similar great experience. This company provides outstanding service and quality work!
Sam and his crew did a fabulous job with install and follow-up. Dexter came today to check the AC and was great. They all take the time to explain what they are doing and their results when they finished. Very happy I decided to have Quality First as my HVAC provider
Very pleased with both the response time and quality of service. The dispatcher Danny had someone on the way within 10 minutes. The technician Luke arrived and quickly diagnosed the problem and got right to work. He insisted on testing everything thoroughly when he was done to ensure everything was fixed which it was. Will definitely continue to use Quality First for all of our needs as they pop up. 5 star!
Ronda Nakamura
2 years ago
Chris and Josh were very professional and thorough. Their explanation of what was going on, what needed to be improved and how they could accomplish that was great. Being a Quality First Plumbing and Heating Club Member is some of the best money I have ever spent. They called me to say it was time to check our furnace. Our system is getting older so I wasn't surprised when Chris and Josh found that it needed some attention before really cold weather hit. Thank you so much!
I had a broken pipe from the cold winter. Took a couple of days to get someone out to fix it. The repair man was very professional and courteous. He was there about an hour and fixed it with no issues. Over $600 for one pipe repair that took barely an hour was outrageous. Will go with someone else next time.
mikkel tophoj
2 years ago
They were on time and got the job done. When fixing the pipe they caused a little collateral damage to an adjacent wall which was going to require some drywall work, but we were able to come to an agreement and the offered me a refund to help cover the repair costs, I really appreciated that.
These guys were absolutely fantastic. While we were out of town, someone backed into our A/C and broke it on a Saturday. They came out first thing Monday morning and fixed everything perfectly (they would have come out sooner, but someone had to be present in the home and we could not physically be there). Nate and Trevor are who helped with our service. They were extremely kind and professional. Walked me through at the end everything that they had done and made sure I understood. And I'm back to enjoying the cool air! I would HIGHLY recommend this company, especially if all of their employees are as courteous and professional as Nate and Trevor.
Denny Sehmann
3 years ago
We had our AC, Heater, and Humidifier replaced. Jordan came out and looked at what we needed, calculated our square footage and gave us 3 options to choose from all in one appointment. Once we made our decision dispatch kept us updated before the install team showed up on time for our install appointment. They sent me a picture and profile of the workers so I could recognize them when they got here. Chris, Ricky, and Jordan did an awesome job and installed our new AC, Heater, and Humidifier in one day like I was told they would. The following day Chris Montes came back to verify that we were satisfied with the install. (I had to go to church before they were finished.) Quality (and Satisfaction) 1st is the best plumbing company I have ever used. Thanks for the 5 star service
Susan Stearman
3 years ago
Words can not even express how amazed my husband and I were with Eli. He has excellent customer service and is beyond knowledgeable with plumbing. He went above and beyond anything that we had expected when we called in a panic because our bathroom was flooding. He took the time to explain everything to us and even took the time to chat with our 5 year old! We will definitely use Quality First Plumbing & Heating again and highly reccomend Eli E.
Robert DiGiorgio
2 weeks ago
One evening we came home to an exploded toilet- truly awful! Since I had used quality first before and had a great experience I called them at about 550 pm. The operator said she could send someone the next am. Within 5 minutes she called me back and said the tech could come right away- I was sooo relieved. Zach Shelley came out right away. He was very conscientious and honest in explaining the fees and how they worked.He was very good about getting to the bottom of the problem and I was very grateful to him and his supervisor. This is a really good company and I would use them again in an instant. I highly recommend them.
Karl Mecklenburg
8 months ago
Quality First came out and not only fixed my immediate issue but also cleaned out the tank so I won't have problems in the future.
The company that I work for brought in quality first plumbing the technician Billy had been to this property a few times but again was asked to come in and run a video on a main line after I had cleaned out this gentleman by the name of Billy was not only knowledgeable about what he was doing very professional very respectful and even made a new friend with the client that we were serving Billy deserves a gold star employee of the month employee of the year would certainly recommend using quality first services for all your plumbing and HVAC needs ask for Billy
T.J. and Luke from Quality First Service Group were very prompt, friendly, and professional - both my mother and I were very pleased with the quality and personable traits of both of these men - Thank You T.J. and Luke - You guys Rock!!
charlotte bowenhollow
5 years ago
Josh Cathcart did an excellent and timely job to solve my plumbing problem. He was very neat and left the room in great shape. He showed me what the problem was and answered any questions I had.I did think the price was high.
Thomas and Carson were very friendly and professional, and they identified the location where a water leak was occurring. They were able to identify the leak and fix the problem within an hour of arriving.
Ross and Jeremy came to replace 3 bathroom sink faucets. They were professional and courteous, and left my home as clean as before they came. Ross explained what he did and pointed out some issues that would need to be addressed in the future without putting any pressure on me to schedule the work now or even to use Quality First.I was tempted to give 4 stars because I felt the price for installing the faucets was high, but that's on me as I didn't ask about the price before scheduling the work or call around for more than one estimate. (Ross told me what the work would cost before they went ahead with the installation, but I decided I didn't want to send them away and have to find someone else and find another time to reschedule.)
Miguel Rodriguez
2 years ago
Dustin Elder and Justin H are by far the best guys to come out and fix my problem! Very professional, and punctual! Extremely grateful for their hard work and dedication to getting the job done correctly and in good time.
Jennifer Bergman
2 years ago
Nate and Shane were very professional and did a great job. They were contentious about Covid precautions and I appreciated that. My furnace stopped working on the coldest morning of the year. I had to leave a message and Jessica called me right back and got me on the schedule for that morning.
Mikhaila Leffler
6 months ago
Brad and Beau do amazing work and are very thorough! Brad made sure to explain the issue and came up with a solution. Quality 1st always is reliable and my top choice.
Christopher Reilly
3 years ago
Had a great experience with this team. Emily was very accommodating on the phone and helped navigate my schedule, and Paul did an excellent job and was a pleasure to be around. This is one of our favorite companies and they are highly recommended.
Jacob Jones was very polite and did as quick of a job as he could . Our entire complex had a gas leak and he came in capped our unit so they could run their test. We will be using Quality First Plumbing and Heating to re-light the gas as soon as xcel allows us to turn it back on.
Paige Schmidt
2 years ago
Greg Smith did a fantastic job! He came to our house four times in two weeks for various problems with plumbing and installation of a hot water heater recently. He was very professional, kind, safe (wore mask entire time and covered shoes), and did a great job with plumbing!
The Technician Sam did a great job! He was very thorough, explained everything to me and even showed me pictures of the before and after. I feel really confident that my restaurant will be nice and cool all summer till it’s time for fall/winter service. He also let me know what is going to need service in the near future and gave me bids on that. Thanks!
Phil Quintanilla
a year ago
Used Quality First Service for some plumbing issues on our first home about a month ago. Pete was our plumber and he was phenomenal. Incredibly nice and approachable. Pete installed a water shut off in our home as well as replace our leaking hose bibbs with frost proof replacements. The pricing for the work was a lot more affordable than other quotes we received and they were upfront about costs with an itemized quote. Highly recommend.
Judy Griebling
3 years ago
Ray and Derek diagnosed a problem we had with our sump pump when it was not immediately obvious where the loud noise was coming from. They also noticed and replaced a fitting on our water heater that was not up to code and was dangerous. We are completely satisfied and pleased with their work.
Renee Wooster
2 years ago
Pete Duran and the team at Quality First are fantastic! We ended up having to repair a pipe and replace a valve so that our outdoor spigot worked again. He was timely, professional and personable in completing this job. We highly recommend Pete and Quality First for your plumbing needs!
We had a blocked sink that had given us trouble for three years on and off and finally called the plumber after trying ourselves several times. Tyler and David came next morning and cleaned out our lines quickly and we can use our sink again!
From start to finish I truly enjoyed working with this company. First, I spoke with Damen, he was the one who scheduled the appointment. It didn't stop there, he followed up on the day of service with accurate timing for my appointment which was very helpful. Chris arrived on time and was very courteous and extremely polite and professional. Everything was complete and neat when he left. Thanks so much for quality service that is very hard to find in our world today. I will definitely use your company again.
Damian Emrich
4 years ago
Ross V. and the whole 1st quality plumbing and heating were great. You can really feel that this company wants to make sure your needs are taken care of. Ross was very efficient and clean and did a very good job with my water leak. I would recommend this company to anyone who has related service needs. -Andrew
I am so thankful I chose to work with Quality First Service Group. I am a first-time home buyer, and they alleviated a number of stressors I was experiencing and were able to fix the few things I needed upon moving in. They were honest, easy to work with, and clearly have integrity. I worked with Pete Duran who was superb, clearly an expert who takes great pride in his work. Thank you, Pete. I will certainly use this group for any future plumbing needs I have.
Patrick Thrasher
a year ago
Fantastic service and support. Our plumbing line to the kitchen sink started leaking at our condo and the initial plumbing company said they sent someone out but after 3 hours of waiting had to find another company. That's when we called Danny at Quality First and he got a hold of a service team (Zach and TJ) within 10 minutes while I was on the phone and they arrived withing 30 minutes. It was another emergency call for them at the end of an already long workday, but Zach and TJ we so nice about everything and had the leak fixed within an hour. It was nice to simply be able to call a company that did what they said they would do to help us out. Thank you!
Albert LaGreca
a year ago
We can't praise Zach D, the tech who came out, enough. A1 should give him major props and recognition, as he was FANTASTIC. He took his time, was very thorough, and went over every detail. He had a great attitude and top customer service. The kind of person A1 wants in the field, who is the face of the company.We had used a company called Done a few years back, who seemed a bit dodgy as they said there was issues with the sewer line and that it needed to be replaced for $24K! We held off and thankfully didn't' use them again because it was a sham.Zach ran a full scope before and after his service and the sewer looks fantastic. There were no such cracks or ;faults that the other plumbing service noted. We appreciate so much the honesty and care he and A1 gave us.HIGHLY RECOMMEND A++++
My friend, who is a ammeter plumber himself, told me about Quality First when I asked him to recommend a honest and reliable pluming service. I called and scheduled the service. Jon Harris came as the service expert. What a fantastic he has done! Happy with the service and appreciate Jon's honesty and hard work!
Serving on an HOA Board, I have gotten involved with vendors. Quality First has been most helpful in serving our community and all who have been on property have been courteous, efficient and thorough. Brandon, Pete and Christy have been most helpful when I have been directly called in on plumbing issues.
Mary Drawbert
3 weeks ago
Brian knew what my problem was and I would use him to address the problem.. He was also friendly and sympathetic. Good Guy!
On the coldest weekend of the year when temps were dropping to -10 my furnace went out. I was told by other vendors they couldn't get a part to fix it. My house would have been without heat for 3 days. Quality First was able to get the old furnace running again and saved me. I did end up replacing my furnace with Quality First as they came in with the best bid and best service. Their technician was very friendly, respectful and fastidious. I am very pleased with their work.
Carson and Carlos very very professional and friendly. They did a great job of explaining what was wrong and offered several solutions. I recommend this company strongly.
karl martinez
2 months ago
Zach was a pleasure to work with. He was professional and super knowledgeable. He explained to me every issue he saw and why it is a problem. Fixed our problem and suggested further repairs that will make our problem never happen again
Thomas and David both excelled professionally and socially. They did a job well done and we are very pleased with their work. They completed the task efficiently and with great quality. Both were also very easy to converse with.
Carol Caldwell
2 years ago
This company was recommended by my HOA. They are great! They were on time, actually even earlier than expected. Sam and his crew were courteous, professional, and even performed some functions not strictly required. Very knowledgeable. I'll use them in the future for more work I need with some plumbing.
Renee Lorraine
2 years ago
Patrick was great! He arrived on time and was very professional, his friendly personality was an added bonus and based on my experience with him, I would definitely recommend Quality First!
Jeremy Hostetter
8 months ago
Phil did an incredible job replacing our water heater and bringing everything up to code. He was extremely knowledgeable and patient as I attempted to work through our home warranty policy. My experience with Quality First was very positive from the first call to completing the job. Highly recommended!
Alexandra Ross
2 years ago
Josh was super helpful and knowledgeable. He came out for our spring service for our HVAC/furnace. He was super friendly. We are first time homebuyers and gave us a much better understanding about how to keep our systems running smoothly. It was overall a great experience and we hope to see him again in the fall!
Expensive, but effective and fast, so worth the money
I had plumbing valve leak on my Air Handler. I called them at 9:00 and they arrived onsite at 1 like they said they would. They even called 30 minutes prior to confirm their arrival. Chris and Jacob were well dressed, good mannered and very professional. They didn't have the special part I needed in the truck so they went to their distributor and returned to finish the job.The price was higher than I expected but they did a great job and I highly recommend Quality 1st.
My HOA contracted this company to fix an old leaky outdoor valve. Thomas Furlong showed up within the window and was very friendly and professional. He did a fantastic job!!!
Mitch Mitera
9 months ago
Found Quality First on my search to install a whole home humidifier in my house. Moving to CO from the east coast was rough for the very dry air in the house. The first company I contacted just gave me an estimate via email, convenient but I kept searching. Quality first did a free in home estimate. Sam and Dex came to my house and answered a ton of questions I had about the install. They were great and very professional. I scheduled my install for the next week right after they left me with my quote. They always showed up on time and dispatch gave me a heads up when they were on their way. The install took about 2-3 hrs and looks great! The dispatch team, Crystal & Angela, are very responsive. I will stick with them for any thing in the future. It feels good to find a company that takes pride in their work and is reasonably priced nowadays.
We had a outside faucet that would not turn off . Ross V came out and was very professional explained the repair . My Husband ask if he could put a shut off valve in basement along with repair. Ross was very courteous and advise he could definitely do that . He replaced the Hose picket and put a shut of valve . Very Happy with his quality of work . Keep up the good work Ross V Sincerely,The Martinez Family
Susan Konsella
2 days ago
Sam was on time, professional, quick to diagnose the problem and was able to repair it the next day. Overall, Quality First was responsive and was able to get me an appointment fairly quickly. The communication via texts and phone was timely and helpful
I believe it was Ray and Dereck showed up at the set time. They were professional the whole time. They removed and installed the water heater with no issues. There was no mess with either the removal or install. Ray explained the water pressure gauge and even adjusted the pressure after install. Thank You Quality First for the product and quality workers. Thank you Team Dave Logan for another professional company
CHERI L. MURRAY
7 months ago
Mostly I appreciate that the plumber didn't walk in the door and try to up-sale me. He took a look at the situation and gave me suggestions that felt reasonable. I had confidence in his work
Greg did a great job pressure jetting the lines at our new coffee shop. Dispatch was on top of everything with confirmation calls and ETA calls. Greg explained everything and went above and beyond to get the plumbing system optimally running again.
Valerie Bogert
a year ago
Joe V. Did an excellent job with our garbage disposal. He was professional and cleaned up after. He went over everything I needed to know after the installation and showed me how to work each feature. Thank you! Will definitely use again!
Jenifer Trimmer
5 years ago
Called Quality First to have them come out and unclog a drain. Jessica was super professional and got a tech to my house 2 hours before the original scheduled time. Jon Harris came to my home, diagnosed the issue and fixed it in less than an hour. He was very polite and professional. Wonderful service from both of the people I dealt with, most certainly will use them again...fingers crossed, not for a while!
Steven W Giles
4 years ago
Was told by the dispatcher that the technician would arrive in 30 minutes. Ross arrived on time and when he entered my apartment he had tool in hand. He was courteous, knowledgeable and took care of business. There was no clean up to do, because Ross left everything clean as it was before he arrived. Oh and theis was at 10:00 at night. Thanks Ross and Quality First Plumbing for a job well done.
Hillary Allen
a month ago
Dexter was nice, professional and assessed the situation quickly
Thomas and Cody were awesome. Got everything done and taken care of without fuss, and we're a comedic duo.
Chris Ciferno
4 months ago
Chris fixed our leaky kitchen sink. Very impressed with his knowledge and ability.
Ashley Brooks
3 months ago
Pete was amazing! Not only was he very friendly and professional, but he took me serious when I was mentioning a gas type smell coming from either our water heater or furnace. He checked everything possible and was extremely thorough until he could pinpoint what was causing it and how to fix it. Turns out there was a couple of issues with how the gas fumes were leaving the water heater and going into the vent, a couple quick fixes and now all good. Thanks to him my fear and paranoia can now subside. I highly recommend Pete as he is super knowledgeable and definitely someone willing to help as much as he can and offer as many explanations and advice as you need. Thanks again Pete!
Ricardo Sanchez
a year ago
I had an emergency leak after hours and Thomas and Chris came and saved the day. Also gave me a better idea on how to repair it safely and without incident. Use this company they are great, felt like the calvary had come!!
Ethan Martinez
a year ago
Thomas was a great help in getting our water back to our apartment. He was very professional, informative, and solved the issue of our broken water heater. I would highly recommend Quality First for any plumbing needs!
Caroline Martin
6 months ago
David Addyman came to the rescue to fix our plumbing. He was professional and knowledgeable and did a quality job down to the caulking. Getting an appointment was also a breeze, and we were able to get scheduled same day only a couple hours after calling.
Chris came out and helped us and was wonderful! Service was great. I highly recommend them if you have and plumbing and heating concerns. He took time to explain everything in detail and they were able to work with us and meet our needs.
Isaiah Chacon
5 years ago
The plumber came right away. He was a nice young man, Matt. Fixed the problem quickly, cleaned up any mess and was gone. I feel their pricing is fair. Have tried other plumbing shops but came back to Quality First and will not call any other.
Dexter is a rockstar, he was very polite and got my system back up and running quickly.
Dustin Picciolo
5 months ago
Very professional and nice guys. Phil and Isaac were very friendly and fixed our issues within minutes. Would very easily hire them again and recommend them to anyone needing assistance.
I am a club member with a company that I called to get an estimate on replacing a hose bib that was broken which I knew would have to be replaced and check another one that was leaking. After looking at both he told me that the one that was leaking was likely “cracked” and should also be replaced.So I called Quality 1st to get a second opinion. Thomas was the technician who came to give me an estimate. After evaluating the situation he said that the second bib likely could be quickly fixed. He merely tightened the “nut” behind the handle and yes “no leak”!Even though Quality 1st estimate was slightly higher than the other company I wanted to give the business to the company that I feel has a commitment to integrity and honesty. A family run company with great reviews.Thomas did a great job. He was very pleasant, efficient, prompt and answered all my questions and gave me a few plumbing tips along the way.And now a Quality 1st Club member.Thanks,Cyndy Livigni
It was Sunday and snowy to boot. Our drains weren't draining and the toilets were overflowing. I called Quality First and Joe came quickly. He was professional, clean and very friendly. I was quoted the price upfront and then Joe went to work on the clogged line. He made sure every thing was working before he left. I was blown away by his excellent customer service. Will definitely use Quality First again!
Anthony Rangel
a month ago
Thomas and Cody were very professional and did an awesome job .
Giovanni Flores
4 years ago
I moved into my home which had a very old, failing furnace. I called Quality First and was scheduled almost immediately. Chris was very punctual, and after taking a look at the furnace, he recommended I replace the whole system. I agreed. I was then scheduled again for the replacement where Chris and another service expert were on time, and they made the whole experience a smooth one. I strongly recommend Quality First for any related necessities.
Alan Thompson
4 years ago
We had a couple problems that just snowballed. It started with a broken pipe behind our washing machine, that led to two broken main line valves. Ross V. came out ahead of the scheduled time, and took care of everything. Couldn't be happier with the service. He even put up with me observing and asking tons of questions! Thank you, Ross, and Quality first!
Robert Lindsey
3 weeks ago
The tech was able to find and fix the problem in a very short time. I am sorry I did not get his name.
Excellent service! Emily scheduled my appointment and kept me informed about the time my technician would arrive.Emilio and Dustin arrived on time and quickly determined the problem with my toilet.They found a part that had to be replaced in local store ,drove there and returned to repair it to my satisfaction.Highly recommend this company!
Kris Grimes walked me through the logistics of replacing my p trap. He and his partner arrived promptly on the scheduled day, and knocked out the job in the estimated time frame. They cleaned up the tub once the job was finished. Great job!
The servicemen Zack S., Dustin E. & Jacob Jones arrived early. They were neatly dressed, friendly and professional. They solved a very complicated problem working with the technical support group at the water heater manufacture.They drove to a supply house some distance away to pick up the necessary parts and material to restore our service in a very efficient manner. I would highly recommend using this company for any services that they provide.
Chris was great! He advised what needed to be done, got authorization, and fixed the leak beneath the kitchen sink; Good Job!!
Emily answering for the company was very courteous and understanding of my situation. She was patient with me on the phone and assured me that my concerns would be handled as if they were her concerns.My Tenant was extremely pleased with the professional treatment received from the office, as well as the technician (Pete), that came to the house to troubleshoot and repair any damage to the water heater. The repair was done expertly, and the charges for materials and service was very reasonable. Which surprised me, the Landlord!I was so pleased with the whole experience, I took time to share with you, the consumer, to give this company your confidence before gambling with others for your air conditioning and heating repairs and needs!They ARE 1ST..!!!👍Thank you Emily & Pete!VH.
I had the pleasure of having technician Phil Metz install my gas water heater. Phil was courteous, and a total professional. The job had complications of limited space, gas line issues, and not up to code. Phil offered solutions. He proceeded to install this water heater with attention to detail as if this was his own home. I'm extremely satisfied!!
Rachel Edewaard
2 years ago
Our technician, Thomas S., was kind and courteous. He was very respectful of our home and was sure to be safe with any contamination of surfaces as well as keeping the area clean throughout his visit. His visit was quick and efficient.
Our Technician T. J. was impressive! He came in, looked over the facet installation job and gave me a fair quote. T. J. even drove over to the local Home Depot to grab a couple parts to assure everything was just right both visually and functionally. Professional and down to earth veteran. Thank you for employing people like this.
Outstanding service, JOSH was polite, efficient and effective . He was genuinely concerned that his service met our needs. He answered all of my questions and gave helpful advice. In times when it is difficult to schedule service, let alone find servicemen that are polite and knowledgeable, this was a refreshing change.
Kaitlyn Bacon
2 years ago
Brian S. is my hero! Everyone at the company is phenomenal, and honestly one of the best group of people that I've worked with to resolve some of the most difficult plumbing situations. They're responsive and they really take care of their customers. Best of all, they're honest and their quality of work is amazing!
Thomas and Zach D. were both very helpful and professional. They identified the gas leak and were able to repair it. I would highly recommend them and will definitely be calling Thomas again for any plumbing needs.
robert Johnson
5 years ago
Robert Johnson is just one my favorite guitar players. My real name is Richard.We needed somebody to disconnect our sinks, drains, water filters, basically everything for a granite counter installation. We called Quality First because they have no extra charge for weekends.Ross Vickery was the technician that they sent out to our house.He did an awesome job with that. He also replaced a bunch of very old gate valves with new ball valves, updated our water heater plumbing, and came back to re-install everything after the installation, including faucets, water filter, garbage disposal, new laundry sink drain, etc. A lot of work.We found him to be extremely meticulous and serious about his work. He was thorough and double-checked all his work before leaving. He did an excellent job and we hope to have him do all our future plumbing jobs.
Kevin Harrison
11 months ago
I had a leak that was causing decent damage and was recommended Quality First from the property maintenance person. Damen and Angela were able to get Pete and Cody out to my place the next day and it was fixed within 2 hours. I was very impressed with the response time and fast and professional nature of the repair. Definitively would recommend.
Janelle Miller
4 years ago
Great Service!!!! Plumber, Ross Vickery provided us with wonderful service today. He replaced our hot water heater in a timely manner and explained to us what he was doing as he went about checking different faucets within the household. Ross was polite and friendly while interacting with the children in the household as well. I was informed when we could use the hot water and everything would be up and running. I would highly recommend this company to others!!!!
Eli came to my condo over the weekend and I was blown away by his service. He not only fixed my plumbing issue, but left no mess AT ALL! I am a very very clean person and the thought of a plumber coming into my home is quite nerve-racking, but not with Eli. He was professional, personable, concise, and his customer service is spectacular. I would without a doubt recommend Eli to ANYONE. Thank you Eli and Quality First Plumbing & Heating. I also need to give kudos to Dee who was the dispatcher who I chatted with at the beginning of this matter. Her customer service was also outstanding. What a great team and great experience. Thank you!
After a particularly hard rain and hail storm, I found one of my basement rooms had flooded, but didn't know why. We were not sure if we had a leak somewhere in our basement or whether the water from the rain came in through the window or window well in that room. But upon checking the window and window sill, it was evident that the only thing wet was our carpet. I called Quality First because they had done some other work for us several years ago, and was extremely pleased with their service. We just wanted to make sure there were no other leaks or plumbing problems we were not aware of.Today, Ross V was in our home to perform a leak detection service, and ultimately found that there were no plumbing or drainage leaks in our house. He was informative and efficient with this evaluation and explained all the costs involved and got our approval prior to proceeding with the inspection.While no leaks were ultimately found, and our insurance company will not cover what we finally determined was ground seepage, the cost of having Quality First come out was worth the peace of mind knowing there were no other plumbing and/or drainage leaks in our house. I won't use anyone else for pluming and/or drainage problems. These guys are the best!!Their office staff is the best also. They kept us informed as to the plumber's arrival and he arrived during the two hour window that was promised. They have always been prompt and courteous as well.Thanks Kate!!
Krista Melies
3 years ago
Great attentive service. Called Sunday and they were able to be out Monday morning. Our main line had backed up and their quick attentiveness and professionalism was very appreciative. Great pricing and didn’t feel like we were trying to be “sold” on anything we didn’t need. Competitive pricing as well. Paul Walker was our tech, he efficiently explained what he found and what he would recommend. Would definitely use them again!! Thank you!!
We didn’t have hot water in our apartment unit for 3 days and after they called a plumber and Zach fixed the problem! He was super nice and friendly and now we have hot water again. Definitely would recommend!
Patricia HIll
6 years ago
It was June 6, 2017 & my sink/garbage disposal had been gurgling for 2 days. There was a massive amount of backup collecting in both my sinks. I reported the problem through my management company (condo property) & was able to connect to Quality Plumbing.At about 9:45 p.m., Paul Slaughter showed up at my door, much faster than expected as he was already at a near-by property. He went straight to work & had the problem resolved in approx. in 1 1/2 hours. He worked very diligently until the water & garbage disposal were work properly. Afterwards, he removed all debris which had collected during his procedure.Thank you, Paul, for spending the extra time it took to resolve the problem.
Susan McCumber
8 months ago
Carson Wells was my technician. He is wonderful!!!!!!!!!! He was prompt, courteous and answered all of my questions. Excellent technician, excellent company. I would recommend again and again.
Madison McReynolds
a year ago
Jacob was super quick and efficient! Helped us unclog the drain so we can use our washing machine. Great service :)
Richard Rogers
2 years ago
Sam and Trevor were outstanding! Both these guys have been on calls here before and each time the totally EXCEED Expectations. The Quality First company seems to be very consistent in it's QUALITY hiring to hire only the best people. Very professional, competent, and service minded. Thank you Sam and Trevor for great service
Erin and Chris R. came out 7/2 and 7/3 to do a very large job for us. From the estimate with Ricky, to the install everything went extremely well. Quality First, replaced our A/C, Furnace, and installed an additional return for us. Erin and Chris were extremely professional and polite. They took care in our home, from the clean up, to answering our questions, to dealing with the extreme heat in our attic over the last 2 days. We would recommend Erin and Chris R for any install in the future. We feel Quality First gave us a fair and competitive estimate and they were extremely communicative throughout the process knowing what a large undertaking this was for us. Ricky was also very communicative via email and phone call whenever we needed something. Thank you very much to your entire team!
Tyler Montgomery
9 months ago
I called quality first and was greeted by Angela. She was very helpful and nice. Pleasant to talk to. I requested Brian S. (Master plumber). He arrived with in the time window that was stated to me. He came out took care off my leak in the industrial setting it was in with no problems at all. Was in and out in a timely manner.Thank you Brian and Angela.
I had a plumbing emergercy today and our HOA recommended Quality First Plumbing, Heating & Cooling. My Service Expert was ROSS VICKERY, & I want to highly recommend him. He was polite, friendly, & very knowledgeable. He actually enjoys his job!!My kitchen sink drain line was leaking down into my family room wall below the kitchen. He had to cut a hole in the family room wall to get to the drain line, which was cracked, & managed to excellently mend the pipe in a very tight location. Everything is working fine now. Ross went beyond the call of duty to explain all of the procedure to me, etc., & left the area spotless. Thank you, Ross. I will ask for you again when I need help.
David showed up right on time and was very friendly, knowledgeable, and professional. He was able to immediately assess the situation with my overflowing sink, and unclog the drain line underneath my condo. He also went out of his way to give his assessment on my water heater and potential replacement. I will definitely use this company again for any future issues with plumbing, hvac, or electrical.
An experience person and an Apprentice from Quality 1st Plumbing and Heating visited my home on 6/8/17. They were both very fair and honest. They successfully solved the problem of quieting my HVAC unit in my bedroom for $99. Part of the solution was tightening the harness on the motor which was loose. Previously on 5/16/17, a different contractor changed the position of the motor in the unit to make the oil valves more accessible, but failed to tighten the motor back down because it was loose. Although this previous contractor also oiled the motor and gave me a recommendation with an estimate, he charged me $100 for his services on 5/16/17. This same contractor offered no other options other than modernizing the entire unit by replacing the motor, coil, fan blade and valves with new ones for a total of $1575, or a brand new unit for $2,450. The guys from Quality 1st Plumbing and Heating deemed this unnecessary. After running the HVAC unit in my bedroom for over a month, I agree with the assessment Quality 1st Plumbing and Heating made, and I am very glad they came to my home.
Pete Duran solve my problems with leaking connections on my boiler system
John Costello
5 years ago
Technician was courteous and dispatcher called to confirm appointment 1 hour in advance. For a small job it was priced a little more than wanted but was still somewhat reasonable. Quality work was performed and service was reliable. In the end, I got what was expected with no surprises. I would recommend “Ross V” of First Quality Plumbing if you have a small or even larger concerning plumbing issue - especially if you live in the Highlands Ranch area.
I had Quality First Service Group install a new air conditioning unit and furnace. Nate did an excellent job explaining my quote so I knew what I was getting, and he along with Josh D. And Patrick did a beautiful job with the installation. They were a pleasure to have around and everything is working perfectly. I couldn’t be happier!
It is rare to obtain quality service these days. One may feel at a disadvantage the moment repair folks step through the door.One wants the job done right the first time with professionalism and honesty.Brad came to my home on 8/18/2022 and provided excellent service-clogged kitchen drain-professionalism, plumbing advice, and conversation.Thank your Brad, Quality First, for your service.
Michael Ebersole
6 months ago
Chris performed a video inspection of my drain system including the septic system. He was on time, polite, very courteous, and discussed the results of the inspection thoroughly.
I made an appointment for a quote on a furnace and Ac upgrade and install. I met with Brad, he was professional and Courteous took time to answer any questions I had. Didn’t waste my time selling something I didn’t need or wasn’t interested in. Explained the whole process.
The plumbing repair was needed. I contacted Quality First Plumbing and Heating. The office staff was excellent in understanding the situation, and scheduling with me.First Devon came out to assess the situation and what was needed. He was excellent - quite pleasant and efficient. Summarized situation and steps, notified his office. With office I chose a day for the service repair.Pre service reminders, and then plumber arrived. An expected quick and easy event.Greg Smith from Quality First Plumbing and Heating went down into the condo complex crawl space, ready to turn off the main water valve before doing the repair to my system. And the main turn off valve didn't work.Greg explained, with understanding of my disappointment, plus very clear details about the options and potential problems.Then Greg walked with me to the home of the condo complex HOA Board President. As I listened and added things at times, he spoke professionally, and courteously with the Board President about the options seen currently. No one had anticipated this larger problem. Listening equally well, Greg then summarized for the Board President the steps he would be taking with his company director, and took pertinent information so communication could continue with the HOA, and with the knowledgeable oversight company MSI.It was a relief to know that though my situation had become more complex than anticipated, nonetheless Quality First was approaching it with experience regarding the best options for the condo complex, and individual residents; and collaborative communication skills.Their excellence in service continues.
Mike Kienker
5 months ago
Jerry G & Shane F. did a fantastic job installing a whole home humidifier (the Aprilaire 700) this week. They were friendly, kept us informed of their progress every step of the way, respectful of property and were very professional. I love how all the tubes and wires were routed to be as unobtrusive and neat as possible.Our indoor relative humidity was between 15% and 20% prior to installation. Now our house at a very comfortable 35%!We had Quality 1st install a whole home humidifier in our previous house 5 years ago. Never had a bit of trouble with it in all that time!I highly recommend Quality 1st. You won't regret it!
Fast/Fantastic customer service. For starters the customer service from the office staff is wonderful. I started scheduling my appointment online and was contacted the next day to finish scheduling. I got a reminder call for the appointment the day before as well as a could we swing by early (if your available) call that day of the appointment, which worked out great because we were able to get our day started earlier than expected.The plumber that came out (Paul) was very professional and got the job done in no time at all. His work was also phenomenal. I needed a 90 degree elbow repaired on my sprinkler system after the solder broke on my previous one. I knew the work on the original elbow was rough at best (hence why I needed work done), and it became even more apparent after Paul finished his work. His soldering was extremely clean and highly professional looking.Thank you to all involved on helping us get our plumbing issue fixed. We will surly be using this company again for any future needs we might have.
Eli was great! He was courteous to my wife and dog. He did a wonderful job explaining our options and getting the job done. He even cleaned up and went above and beyond to make sure everything was done perfectly. Thanks Eli!
Elliot Summons
7 months ago
Called in the morning to have a base-board heat water pump repaired or replaced, Brian came out just a couple hours later, got the old pump removed, put the new one in, got the system back online before 5, and gave me a bit better understanding of my system and was happy to answer all my questions. Perfectly happy with the service I received. I will happily call Quality 1st the next time I have any plumbing needs.
Great team of Jacob and Richard who came to take care of us. Prompt, courteous and used boot covers entire time they were here. VERY impressed at how fast they did the work, and their polite approach. We'll be using them again very soon!
We want you to know that we are very pleased with the quality of work your company provides. We sincerely appreciate your responsiveness and the way you conduct business.We especially were very satisfied by the water heater installation and all the code up grades performed by your employee Phil Metz.Phil fully explained the requirements for what need to be done for the installation to be completed and meet the code requirements.Phil's work was professional and his quality of work was excellent.Al & Shirley Tanner
I had a water leak in my condo and needed it fixed. Brad W and David worked on the leak and fixed a broken pipe. They were able to fix the leak very fast and they explained what the problem was and explained everything I needed to know. I was very happy with how they handled everything! I felt relieved and just overall thankful with the work that they did.
I have used Zachary at Quality First twice now, once for my kitchen and once for my bathroom. Both times he was responsive, on time, friendly, and professional and did a great job. I highly recommend this company and specifically Zachary for high quality plumbing work.
I have water heater problem and engaged 3 plumbers who couldn't fix it and gave wrong solutions that could have costed me much more money but not fixing the problem. Finally I was recommended to try Quality First Plumbing and Heating. They were able to schedule Ross Vickery to come out within 1.5 hr. He spent 15 min and identified the problem. Fixed the problem within 1 hour. Costed much less than I thought! His professionalism and courtesy was superb.
Trinity McAnally
3 years ago
My overall experience was absolutely amazing. For starters, when I called to schedule my appoint the woman who answered the phone was extremely nice and she got me scheduled right away,when other companies had me scheduled a day or two out. She also got my trip fee waived because of a special going on which I would of never even known about. Then to make the experience even better the Technician Zach had amazing customer service. He laid out all the options I had in order to get my issue resolved, he let me know what had to be done in order to fix the issue, he was very clean and left no mess or even evidence he had came and fixed a huge issue, he was very polite and well mannered, and what was a huge thing for me that he did, was got me the best prices he could and at all times tried to make sure I was happy with what was happening and what the cost would be. With that, his boss or whomever he spoke to in upper management in regards to helping us with cost and getting it to where they got it, THANK YOU. & Lastly, the fact that he was super friendly to my dogs was quite amazing. I didn't have to lock them up while he was hear because he wasn't bothered by them and when they would kinda be in the way he handled the whole situation very well. I would reccomend this company and this technician to anyone and everyone ! Thank you again Zach! And thank you to the company as a whole! Your employees were amazing.
Greg was great to work with. He was timely and communicated in a very professional manner. He kept me informed of anything and everything along with with any recommendations. Customer service was top notch. I will definitely use them in the future and recommend them.
Cathryn Wright
3 years ago
Eli Easter came to our home after hours for an emergency call from our faucet water line bursting and partially flooding our home. He was extremely friendly, assuring, competent and put us at ease after a frantic evening. Eli repaired all of our plumbing and provided invaluable education for if that happens in the future. I cannot recommend Eli enough. He was fantastic!
Kathy Sullivan
4 years ago
My furnace stopped working on Saturday. I was calling around to see who was able to come out on a Saturday with no notice. I was quoted $39 for the technician to come out and was told that any other charges would be determined when the technician is on site. I accepted these terms. When he got here, before even looking at my furnace he said there is a $189 diagnostic and service fee. I told him to proceed with the work because I was desperate and what was I supposed to do, pay the $39 for him to ring my door bell?? Why isn’t this something that is quoted on the phone? He told me this before even looking at the furnace. He went in the crawl space to look at the furnace. He spent maybe two minutes down there and came up and said I needed a new furnace. He spouted some technical jargon that he said he would send me to talk over with my husband. I never got those notes emailed like he said he would. I told him I wanted a second opinion. I paid him $228 for doing nothing. The $189 is bogus, he didn’t diagnose anything. I called another company that came out and spent over 30 minutes looking at the furnace, made a trip outside to the breaker, and then back down to the furnace. With his troubleshooting he said there was no power going to the furnace and that I would need an electrician. When I told him that I was told I needed a new furnace he said how do they know if there is no power? I called the electrician who replaced a fuse and got me working. No one said anything about me needing a new furnace. I feel that I was taken advantage of. I was asked to spend $3500+ to replace a furnace by a guy that didn’t even look at the old one. If my furnace is a brand that your technician never heard of before, which is he did mention, maybe he should have called and asked for help. I know that I am never using your company again, and I will be sharing this experience with my friends and family too.I would like to say that I appreciate how erious this company took my feedback. They contacted me the next business day to address my concerns. I spoke to a higher up and he apologized profusely for my experience. He wanted to try to make it right, but understood that he could not give me back my time or make my experience different, so he offered a full refund that I accepted. The refund was processed immediately which I also appreciated. He also understood that based on what I said in my review, I would not use this company again, he said he would put a $50 credit on my account in case I decided I wanted to give them a second chance. Based on the reaction to my review they took me seriously and responded appropriately, I will consider using them again.
Our AC unit went out unexpectedly last week. After trying to figure out what the issue was unsuccessfully I decided to call Quality First Service Group. The experience on the phone was great. They were able to get me scheduled right away, and even reached out to move my appointment up after another client cancelled their appointment. Jerry and Dexter arrived on time and were able to fix our AC unit within 30 minutes of arriving on scene! Techs were professional, service was great and they isolated the problem really quickly (a bug that shorted out the contactor in the AC unit). They only charged me for the trip fee since they didn't need to swap anything out to fix the problem. Very satisfied with the service and will definitely be calling them in the future for any of our HVAC needs.
Amanda Malone
2 years ago
I am super impressed with Quality First Plumbing! We just bought a home that was built in 1926, the pipes were in bad shape and clogged up on us within the first 2 weeks of living in our new home!! I called Quality First Monday morning and they were out Tuesdaty at noon!! Justin came out to access the situation and suggested we just repipe most of the plumbing. It was super affordable and we were able to get it scheduled for that same weekend!! Justin and Greg came back out on Saturday to do the work, it turned out to be a nightmare, however Justin and Greg handled themselves amazingly!! Answered all of my questions and had my plumbing up and running in no time!! I would absolutley recommend Quality First Plumbing!!
Quality First did a great job for me. I had Sam and Chris come out to take a look at a loud noise my air conditioner was making when it shut off. They both were so thorough when trying to figure out what was causing the noise and didn't ever try to upsell anything to me. They were very concerned about keeping the cost down and gave me two alternatives. In the end we fixed the issue and they explained everything to me. I will certainly keep Quality First as my go to plumbers and HVAC techs.
I'm in the real estate industry and work with a lot of different HVAC & Plumbing companies. My experience with quality first plumbing and heating was far above my expectations. Jordan Carrier and Nate Hernandez helped me out and they were both very professional and were great communicators. I'll definitely be using them in the future and referring them to my clients.
Megan Finegan
a month ago
Thomas and Cody did a great job replacing my old water heater! They were very knowledgeable, informative, thorough, fun to chat with, and went above and beyond in service! Highly recommend!
Kelly Kogelmann
4 years ago
Quality First was so great to work with. They went way, way above and beyond when helping with what turned into a full furnace replacement for our business. Chris was a total trooper with what he did to get our replacement put in on schedule with (much) less than ideal conditions in our building. He also spent a great amount of time seeing what our options were beforehand, and walking us through the work after it was complete. Ricky completely understood where our situation was and worked hard to put together the best and most affordable option for our replacement.Overall, I'd highly recommend Quality First. They were friendly and professional, very accommodating, and did a great job!
Long time customer of Quality First Service Group and this last visit did not disappoint. Thomas and Carson were clean, professional, knowledgeable, and helpful. I’ll add compassionate to that list because not only did they leave things cleaner than they found them, but they also found and rescued a frog and released it outside. Overall, we couldn’t be happier with the install of our new hot water heater. Thanks!
As I have stated before when Ross V. came out and replaced our water heater, these folks are amazing. We've used them 4 times now, some routine maintenance, and a couple big jobs, and every time has been a great experience. On this occasion, Cody, Tyler, Jordan C. and crew replaced our furnace, and got it done right before the big snow storms to end October this year. Works perfect, better than ever, and the job wasn't done until we were satisfied, which of course we were. It's so nice to have a warm bedroom this time of year, especially for our kiddo. Absolute great job, and they are dog lovers, so if you have a dog, or 5, these guys have no problem working around the curiosity. Great job fellas, and thanks again for all the hard work!
Great company- on time, reasonable rates, professional, and quality work. Carson and Thomas were awesome! They explained everything about the process up front and did the work as soon as I approved it. Very nice people too.
Arnold Monreal
2 years ago
Thomas did a great professional job on my leaking and plugged pipes. He was very knowledgeable and gave me some recommendations. I would certainly use Quality First again.
Thank you
Kylie Napierkowski
a year ago
I had Thomas S. as my technician! He was very respectful and responsive! He answered all my questions and provided immediate service to an unidentified leak. Thomas was friendly and provided amazing service! Will definitely be using Quality First and request Thomas again when needed!
Witch WeMoon
11 months ago
I got an appointment within a few hours of calling. Phil and Cody were on time and very professional. They fixed my garbage disposal in record time. I hope I can ask for them next time I need repairs done. They also told me they do heating work which I didn’t know. Would definitely recommend this company.
We love Quality first and use them for all of our heating and cooling needs. They address our issues quick, work hard and are always easy to talk with! We've been using them for 2 years now and have no regrets!
Sheila Gallup
2 years ago
Zachary D. and earlier Pete D. came to my home to assist, first with identifying a problem with a clogged drain (Pete D.)in the kitchen drain system, and then clearing (Zachary D.) a clogged kitchen drain. They were informative asking questions of me in a courteous, helpful manner.and then providing information to me about what they were doing. When the drain proved to be quite clogged, Zachary was most persistent in unclogging and clearing this stubborn drain while at the same time encouraging me that our drain would be cleared and we would be able to use our kitchen for our evening meal. Zachary carefully checked all areas of the household to make sure the drain had been cleared and all sink faucets, toilets, He made sure the water and dishwasher were running as they should. What a relief and how glad I was that Zachary and Pete came out to see what was going on! They arevery skilled professionals and did a great job!
Zachary was amazing! He came out as soon as we called and was so friendly and professional. He explained everything while he was doing it and then gave us options on what we could do instead of just doing whatever and charging us for it. He was also hilarious and kept us laughing. Made us feel comfortable that he was providing the best service possible. We have used this company before and we will continue to use them in the future. Super quick response, amazing service, and decent prices. We love them!
Jason Schneider
5 years ago
Jacob Jones was the certified plumber who came to help us today with a valve replacement. He was knowledgeable, professional, and efficient. Great job today from Quality First, will definitely call this provider again in the future for any plumbing needs!
This past Friday I had Billy from Quality First out to fix a sewer blockage issue I had.First the good. They were rapid in arriving and communicative about the schedule. They diagnosed and fixed the problem with great zeal. They were straightforward in what they were doing and transparent in what they found.Now the bad. Really, this comes down to two things. First is just a warning, though good they are pricey in getting it done. Both the work I had done and follow on work estimated were spendy. What I needed done was not cheap, but they are high in general..Second, there was a somewhat negligent attitude about the process. They are the only plumber I've had come or go without shoe covers; they removed a toilet (cleanly I'll admit) without protractor the area (carpeted) from debris. Most notably, they removed the drain line from the washer to look at getting in through there and failed to replace it, so while they did fix the flooding issue I had they caused another.
Marshall Marks
6 years ago
Jacob with Quality First Plumbing & Heating helped me out when I was in a bind. We had a plumbing emergency and he was at our doorstep within the hour! He was courteous and did a GREAT job. Very affordable and very timely. We will defiantly hire them and request Jacob again!!
Ross was professional and did a great job! He came in a timely manner and explained the situation abour my broken heater.. he got the job done and was on his way. I didn’t have to worry about Ross being in my apartment. I would highly recommend Ross for any plumbing!
Brea the dispatcher was kind and courteous letting us know when the tech will be arriving. Ross had his name and company logo on his uniform to identify himself. He was well mannered and knowledgeable in explaining the situation and the cost involved. He finished the job on time as promised. I will recommend quality first to everyone.
Todd Nordtvedt
9 months ago
Quality first dispatcher provided excellent coordination and communication regarding when the technician would arrive, how the work would be performed. The technician/ plumber Cody was fantastic. Very professional. Very thorough. Provided excellent support for the price. Resolved the issue in a timely manner and I could not be any happier with the service they provided.
Marisa Gryczan
a year ago
Quality First is great to work with. Emily our service representative was efficient and nice. Joe, our plumber, was very professional, took his time to find the issue and fix it, and was very transparent with us every step of the way. We will definitely be sticking with Quality First!
Mario Alvarez
2 years ago
Greg helped install a new fridge. Gave me all the available options after doing a thorough inspection of the house. Gave me personal opinions on which is best long term and also walked me through the process of what he was doing. I also asked him for a quote on a matter not related to the visit and was more than happy to give me an estimate and how it would be priced. He was friendly, professional, and didn't seem bothered to help us with the many questions we had.
Michael came to service my furnace. The time was between 8 and 10. He was there at 8. He did a full check, installed the new filter, and was very nice. I signed a contract for another visit, so I was definitely happy. I have had their plumber out to fix what another plumber did, and I have been very happy both times.
Josh Cathcart came to my home because of a blockage in my plumbing line leading to my septic tank. He was very thoughtful & professional. He worked extremely hard at getting my line unblocked. He normally got off work at 5pm, but stayed at my house to finish the job. After sending the snake down many, many, many times from a couple of locations, he finally got it to break free. I told him that I would have given up long ago. He even cleaned up the mess that was made during the process. I can't say enough about Quality First & Josh. Great job, guys!
Thomas and Tobie were really wonderful. They came to assess a leak I thought I had in my bathroom, and through good sleuthing figured out that it was actually not a leak and was more of a water pressure issue. In the process, they also educated me on some of the warning signs look for, and some of the potential issues I may encounter in the future with some of my plumbing. Very thorough and thoughtful, both of them!
I had an issue with a furnace today and called Quality First. I have had other business’ service my furnaces but not after today. From the first call to the secretary Diane to the technician Erin the service was professional and outstanding. You now have a lifetime customer and will recommend Quality First to all of my friends!!!
I am pleased to be able to write and sing the praises of Jacob at Quality 1st Plumbing who recently repaired a leak which was very difficult to locate and access inside my upstairs bedroom vanity. Jacob was courteous, on time and efficient in servicing my repair and well represents Quality 1st Plumbing and Heating. The repair schedulers at the company were pleasant, courteous and efficient, as well. For all these reasons, I would not hesitate to recommend Jacob and Quality 1st Plumbing for any of your plumbing needs. It was a pleasure doing business with this company.
Thomas F and Jacob K came to give us an estimate. They gave excellent customer service and communicated with us very well. They put on shoe covers and they even remembered my first name after being in our home over 30 minutes.
Kris Grimes responded to a Saturday call to address issues with hot water pipe banging and the shower running hot then cold. Turns out a check valve was defective on a return line. Kris was great in explaining what the issue may be and answering all my questions. He quickly cutout the defective valve and replaced both the valve and a leaking shutoff on the cold intake into the water heater. Kris provided excellent service and I would highly recommend him.
Heather Stephenson
3 years ago
As a Community Manager, I have the pleasure of working with Quality First Plumbing at a few of my properties. During an emergency situation, the technician, Zach Shelley, was very prompt, responsive, and addressed the situation in a very timely manner. I was pleased with his knowledge and professionalism and will continue to request service from this company!
Koree McDaniel
2 years ago
Brian & Josh came to our condo to check out a leak that was dripping through our ceiling. They were very polite, kind and patient with my children and myself. They took did a fantastic job and I would highly recommend this company for your plumbing needs!
Ruben Ramirez
4 years ago
Absolutely terrible service! The technician that was sent to our home ruined our plumbing. We have not had continuous running hot water in over 2 weeks since Quality First has replaced our hot water heater. We have gone without heat or hot water with a new born in the home we have had to shower at friends and family’s homes. They have been to my home over 8 separate occasions and have spent over 20 hours installing a new tank trouble shooting and re installing a 2nd hot water tank and we still do not have hot water. According to Audrey, office Manager they sent their “best plumber” Paul. Paul did not install the proper hard ware, he used commercial hard ware on our residential home. Afterwards they sent Wayne “Master Plumber”; he also failed to trouble shoot and repair the damage they caused. It’s the cold season in Colorado, and quality first has no answers or solutions for us! The hot water heater from 1992 was working just fine before this company came along. The office staff has not been helpful and suggest my lawyers should contact them. Unprofessional un-knowledgeable and not trained properly.
Billy & TJ were AMAZING! I just bought a house in the area and had a lot of plumbing work that needed to be done on an old house and they were meticulous about it! They even made sure everything was done right and that it would last! Could not recommend them higher!
Allison Hartman
a year ago
I have used Quality First for the last five years for routine work and I have continuously been impressed by the quality of the service they offer. The technicians always take the time to explain their diagnosis and offer multiple repair options. They are polite and professional. The office staff is friendly and helpful and all members of this team offer exceptional communication.
Nicholas Wyatt
3 years ago
Zach from Quality First responded to our clogged toilet. He was very professional, outlining the various options and procedures. He was able to rectify the situation quickly. He was extremely courteous and helpful as were the folks who scheduled our appointment. I would not hesitate to recommend Zach and Quality First Plumbing!
My experience with these guys was above and beyond what I was expecting. Thomas S showed up early and was a super friendly guy.. He was extremely knowledgeable in diagnosing the problem. I really appreciate how he took his time to explain what was going on. Thomas Started to get to work but one of his tools broke. He called one of his coworkers to help assist. Thomas f and Jacob, his Trainee showed up within 15 mins . They got to work and fixed the problem in a timely fashion. By the time they left I felt like I had made 3 new friends. I had a good time hanging out with these guys. Definitely your 1st and last stop for all your plumbing needs A++ service!!!!!!
kristine penaroza
11 months ago
Brad is the best! He is definately a master of plumbing. He evaluated and looked over area determined what is needed to be done. Thank you so much!
Keegan Zimmermann
4 years ago
Quality First Plumbing did a great job helping with what seemed like a major crisis on a weekend. I was panicked as my basement had water in it and Dee (CSR and Dispatch) was very kind and helpful over the phone. She was able to get Eli (tech) out to my home that day. Eli was very knowledgable and explained everything in detail to me so I better understood the problem, how he fixed it and the maintenance. I really appreciate both their efforts in helping me and I am so grateful.
Shelby Wilkerson
2 years ago
Brian and Thomas were very kind and expedient in replacing our old hot water heater in our apartment unit. They got here faster than I thought they would and completed the job in a timely manner. I will definitely recommend them to anyone who may be interested in the future!
Jacob Solomon
4 years ago
Ross provided excellent service and fixed a sewage leak for us. He had to remove an entire piece of pipe and replace it. He did it in a very timely manner and left no mess behind. I would definitely recommend this company and Ross specifically to anyone.
Chris Rosales and his colleague were on time, pleasant, courteous and helpful during their recent service visit to the Wash Park West rental house we just occupied. Top-notch all around. I appreciated the call ahead message regarding scheduling, the prompt phone service upon my call back and their professionalism when they got here (a few minutes early!). Well-done.
Phil came to fix a pipe at our community pool. He was on time, friendly, courteous and did a great job very quickly. We will be using them again in the future!
David Robinson
3 years ago
Paul Slaughter came by to repair a broken faucet on the side of our complex. This involved shutting off the water for our entire community with Denver Water so we were hoping it could be expedited a.s.a.p. since a few hundred people would be without water pending the completion of the job. Incredibly nice and patient he explained every step of the process. Quality First had initially informed us that adding a shut-off valve would not be possible but once I showed Paul the pipe went (right thru my basement) he said it would be no problem. This was major important to me since when the pipe had burst it flooded my basement. He even took the time to demonstrate how it worked and what to do in case it ever happened again so I wouldn't incur any water damage should it fail again. Additionally he showed me how to bleed the line so it wouldn't freeze in the winter as this is an outside faucet. He even waited for Denver Water to come back and turn the water on, incredibly it took less than 20 minutes to get the water back on. Perfect work Paul!
Had a leak start up from a drainage pipe in the ceiling. Billy responded to the call and worked hard to cut through old cast iron pipes and replace the damaged section. He was knowledgeable and hard working. He didn’t complain once even though he got soaked with drainage water at one point during the 4 hour job! He made sure to fix the issue to the best of his ability and cleaned up afterwards. Would definitely recommend this company and this employee. Thanks Quality First and thank you, Billy!
Santiago Vallejo
4 months ago
Excellent crew, all counts all aspects, expertise, speed, knowledge, courtesy. Pricing feels a notch too high
Jen Stachelski
6 years ago
I had the pleasure of working with both the HVAC (Chris Rosales) and plumbing (Mark Canty and Trell) yesterday. In addition to being incredibly professional and knowledgeable, everyone was very personable and friendly. The 2 services I needed were move-in musts, and thanks to the folks at Quality First, I'm now able to move in to my home. Thank you!!!
Janis Schiltz
2 years ago
We had a variety of plumbing problems/ issues that needed attention. Pete and Jordan, from Quality First Plumbing & Heating, were incredibly knowledgeable and offered us options and information to make the best decisions about what was needed. When it came time to complete the work, Pete, with the assistance of Jordan, was thorough, tidy, and totally professional. I was exceptionally happy with the quality of their work and their professionalism throughout the project.I would highly recommend Pete and Jordan for any of your plumbing or heating needs!
Tiffany Russo
5 years ago
We had a great experience with Quality Plumbing and Heating. Phil Metz answered our service call. He was very qualified and explained what needed to be repaired. We had no hidden cost and our leak was finished in a timely manner. I would recommend them again.
We noticed our water heater leaking onto the floor and carpet mid morning on a Wednesday, and within 40 minutes of placing a service call had a technician on site.Ray M did a fantastic job explaining the situation, and all conversations and work completed was very professional. Very fair priced as well.Will definitely be using using Quality First Service Group again if necessary in the future!
Fernando Gallegos
10 months ago
Brad and Cody came by and replaced the water heater within 45 mins very professional and helpful. I would recommend these guys to anyone
Maria Montana
4 years ago
Zach did a wonderful job. My sink was clogged and it turned out to be a more difficult fix than was expected. Zach kept me informed of what was going going on. Explained what my options where and corrected the problem with a little troubleshooting. I would definitely call them again.
I contacted Quality 1st Plumbing to replace my central air conditioning. I was able to schedule an appointment and obtain a proposal on the spot. The work was completed in one day. I would like to personally say a Big THANK YOU. To Josh and Sam. They were Great with me and my fur babies. I will always go to them. Family owned and in my community!
Michael Palmer
3 years ago
Quality First was very responsive when we need assistance, getting someone out the same day. A pipe behind the wall in our shower broke, and they were able to quickly and make the repair at a very reasonable price. They also left behind no mess whatsoever, despite having to cut a hole in drywall and working around a little bit of tile. They also gave advice to help prevent the problem in the future and help take care of the supply lines to make them last as long as possible.
Helen Anderson
a year ago
Brad, Carson, Emilio, Tony, Thomas and David did outstanding work replacing my HVAC unit and water heater installation along with fixing a leaky shower faucet in my condo. Answered all my questions, high integrity, did the job right, always making sure I was happy with the work. Quality First have become my go to people for plumbing or HVAC work. They really care! And take pride in what they do.
Quality 1st is great. Have been using them for years. I have used many plumbers and these guys are the best. The my always have nice professionals on their team who are good people and they sure know their stuff. They clearly care if their customers are satisfied. They have serviced and repaired the tankless water heater in my home, installed a water filtration/softener softener, and they have performed many different plumbing jobs for my real estate business. I would not hesitate to recommend them to any of my clients.
Thomas and billy came to my house and did a great job. They explained everything and help me understand. I recommend quality first to anyone.
Thomas Costello
3 years ago
Justin H. was an absolute stud. Pressure washed our drainage line to the sewer system, as well as, scoped it. He worked extremely efficiently by himself. Very clean and super professional young man. Would recommend him specifically.
We had Brian & David out to our loft for a full day of work on 6/7/22, and both gentlemen could not have been more professional. They treated our house with great respect and provided great and informative information on everything that we requested.It was a sincere pleasure working with them and the whole Quality 1st team.
Thomas Carson , very professional and extremely kind and patient. He did a great job and the resident who's unit he was servicing was extremely pleased.
We had a mysterious backup so I called you guys. The first man who came out was Andre. He is a great guy, very personable. Later in the day Eli came out with his camera. We still did to have an answer. I mentioned the 'pump' and we both walked into the garage and I showed him where the alarm box for the pump was located. Lo and behold for unknown reasons the alarm bell had been shut off so the pump was showing the red light indicating that it was not functioning but the alarm was not sounding. I paid you guys $586. Your first charge was justified but the second charge was not. Andre should have known that he needed to check the pump. He must know that septic systems have a pump to pump the liquid to the leech fields. Douglas County septic came out and determined that the pump was faulty. It was under warranty so they replaced it for free. Please credit me for the second charge my credit card. Thank you, Carol Rush
Zach Duran and Chris Rivera are fantastic service pros - they are effective, efficient, friendly, skilled and professional. Due to a “belly” discovered in the mainline of the building, techs are sent out to keep everything in tip-top shape - I trust these guys implicitly.
Brad (my tech) was friendly and knowledgeable and Crystal & Angela (CSR and Dispatch) keep the place running like a well oiled machine. 5 Stars!!
Jonathan Gray
10 months ago
Phil and Chris did very thorough work. They were polite, professional, and flexible with my schedule. Crystal & Angela (CSR and Dispatch) got me scheduled quickly and were very professional as well.
Ross was so professional and pleasant! He came in and explained his work. He did his work on my backed up sink so efficiently and cleanly. He's a great plumber and gentleman. He cares about what hes doing. On a Sunday and an emergency. He handled everything so well. So impressed! I can easily recommend him. I certainly will.
As a leasing agent I have had several quality first techs come out and have always had a great experience. Thomas and Carson came out today and went above and beyond! 10 out of 10
Had trouble disconnecting gas line in tight dryer space. Q1st scheduled quickly, communicated confirms professionally and showed up on time, then handled quickly and helped us get the dryer outside for pickup. Ray and Jabob K (trainee) were both great.
Company missed their first appointment time so I had to reschedule for another date and time, which was frustrating. Felt like an old school cable company that gives a window for service and then missed it. The tech wanted to charge $300 + to spray a chemical on the outside of my AC to clean it. Not sure that was the best option for the price. No offer for a discount for missing their first appointment but oh well. Tech's were friendly and professional
Johanna Glaviano
a month ago
We had two appointments with two different people. Both Billy and Thomas did an awesome job - they were punctual, friendly, and great at explaining everything step by step. We will definitely be using Quality First for future needs. Thanks!
Thomas & Jacob were professional and courteous while visiting our apartment to replace our broken water heater. They made sure to keep us updated on what was happening, and kept a watchful eye on our indoor cats that occasionally wanted to put their 2 cents in!
We had recently had boiler work done on our system. Unfortunately, we found ourselves needing that same work repaired 2 weeks later when we found ourselves without heat. I called around and Quality 1st Plumbing and Heating were the only company that could come out on a Saturday morning to get us up and running. The repairman, Sam, was excellent. He was courteous, did a fantastic job of making sure that I knew exactly what was going on; what was broken and needed to be replaced; and, based on the age of the boiler, what repairs I may expect in the future. Sam also made sure that all of my concerns were addressed and ran multiple tests on the system to ensure that it was in working order before leaving. Quality 1st also made a follow up call after Sam left to make sure that I was happy with the results. We have some plumbing work that will be needed in the near future. Quality 1st Plumbing and Heating will be the first call I make.
D. Alan Harris
2 years ago
Our AC went down during a hot spell of the week, shock, surprise! We have relied on Quality First for two different residential properties and a commercial project, and we have never looked back and we will continue to do so! Our technician, Patrick, demonstrated all of the qualities of a professional in his trade that we have come to expect from this organization. Efficiency, craftsmanship, and professionalism are just a few of the qualities and core values this company is known for, and Patrick demonstrated these and many others that are indicative of his outstanding personal standards. He cares about his customers, his work, and of course, his company's image and reputation. Kudo's to the entire Quality First Team and its Leadership!
Josh Cathcart arrived on time. He was clean in appearance, polite, and showed respect for my property. He viewed the layout of the plumbing under the kitchen sink. He saw the best approach to clear the clog and updated me on the progress. When I asked him, he provided suggestions on how I could do my part to maintain the pipes although the layout is shared by other households. By the time he completed his service call, I felt confident that the plumbing issue was resolved.On a previous occasion, Eli Easter was also pleasant to work with. Both men represented Quality First Plumbing & Heating in an outstanding way.
Look no further for an extremely professional, fairly priced plumbing company. Quality First has essentially replaced most of the plumbing in my old house at this point (most-of-house PEX/copper repiping, installing new bath tub and replacing the old drain assemblies, snaking main sewer drain, etc).This most recent job was the bathtub replacement. Brian and Carson were extremely detail oriented. Example: for some reason the tub I purchased had a misaligned drain / overflow assembly and immediately brought it to my attention rather than just installing the tub. A quick trip back to Home Depot to get a replacement and now the tub looks perfect. Also, the old sub-floor had to be slightly modified to ensure proper draining. Brian and Carson took extra time to make sure the job was done as best as possible. I don’t get the feeling other plumbers would have done that, seeing that it “probably would have worked” without making the slight modifications.I highly recommend Quality First. Ask for Jacob or Brian for an estimate.
Josh Cathcart is the guy to ask for at Quality First if you ever need a plumbing problem fixed fast. Office called said he would be here between 3-5 pm, he was here at 1:30 pm replaced a 3 ft section of broken water pipe in a small very confined space above the ceiling. Did it very fast, very clean (no mess) and neat. I could in no way be more pleased with his work and would highly recommend that you would ask forJosh Cathcart at Quality First for any service work.
Jamie McClung
5 months ago
Pete and Beau did a great job for us fixing a leak. They were friendly and quick and left it clean.
Zach D was super pleasant and made my day . Immediately fixed our problem and went the extra step to use the camera and just double check if there were any other possible issues. While doing so , my 4th old son wouldn't leave him alone and Zach made his day by entertaining him . Highly recommend
We're having trouble with a clogged shower drain and old piping. Greg came out and attempted to snake the shower, but the snake would not get past the tight piping. He tried really hard, but was unable to clear out the clog. We asked for pricing to bust out the shower and replace the pipes. He gave us a rough estimate and suggest Phil come out to provide a more complete estimate. Phil came out the next day, asked good questions, assessed the situation, and provided a comprehensive estimate. Ultimately, we will pursue the work with a different plumbing company, but our experience with Quality First was good. We were happy with the friendly and prompt help.-Sam
Not cheap, but they came earlier than my appointment and did the job well. Gavin, the technician, was very polite and methodical, and cleaned up everything well.
Keith Stanberry
5 years ago
Corey and Chris of Quality First Plumbing and Heating arrived on Monday morning around 8:30 and installed a new furnace/AC unit in our home. They did a wonderful job. They were polite, efficient and very respectful of our home. I would very definitely recommend Quality First. This is the third job we have hired First Quality to do and are extremely satisfied customers!!
Judith Benson
4 years ago
Chris Montes is an excellent technician. This is our second time having him do work for us. He is patient and takes the time to explain things so you understand what he is doing. I will use Quality First Plumbing and Heating again in the future. I will request Chris again if he is available. Thank you for such professionalism and quality.
I think Sam is the best! I have worked with him several times. He is professional, knowledgeable, and trust worthy.
I had a disastrous experience with A Better Plumber- they sent two people to my house that cut a hole in my wall and misdiagnosed my problem. Jessica at Quality First was able to squeeze me in at the end of the day and was totally understanding of my issue, and the tech Bryan was outstanding. We had worked with Bryan before, and after this second need, we will never go with another plumber for these emergencies.
Quality First stepped up big time! They were literally the 5th company I called to fix a commercial boiler issue. And while the other four couldn't fix it for this, that and the other reason, I literally called Quality First today, they sent a technician today, and the issue is resolved today. And for a very reasonable price as I was guessing around $4K and the cost was $1800. I spoke with Erica in the office and she was extremely polite as was Sam who saved the day today for 7 units that had been without heat and hot water for a few days. Made me a customer for life!!!
Dennis Mueller
4 years ago
Michael arrived at the designated time. He explained what the scheduled work would entail and explained what additional work might be involved. As he progressed, he kept me informed of his progress and the results of his observations. He also explained the charges and what additional charges could occur. When he finished, he cleaned up the work area and loaded up his tools. No surprises! A fair charge for work completed.
Justin Jamison
3 months ago
This company is always awesome! I have had them work on many things for me but recently was a kitchen sink and toilet installation and they got it done and verified it with me that everything looks good and it has been all working great ever since!
Alden Johnson
3 months ago
Gavin was thorough, however I am not ready at this time.
Donovan Deloach
a year ago
Had a drain issue that was starting to really back up, after bottles of Drain-O and hours of hand plunger work, Ray sorted things out in under an hour! Definitely will be returning for any future needs!
Brad was here on time, very professional, helped us out with our issue and then some. Gave good advice on preventing issues in the future! Would definitely use him again
June 15, 2022 Tyler came out to resolve an issue with a leak under the kitchen sink. Water was intermittently found under the sink. Tyler arrived prior to the time promised by Danny the (very kind) Dispatch Representative. He assessed the problem. Did some very effective trouble shooting. Identified the issue. Replaced the necessary parts. The work area was left clean. WE were back in business. Tyler was very kind, knowledgable, professional and a real pleasure to work with. Quality 1st is quickly moving to the top of my Go To List.Thank You Tyler and Danny!! The High quality of Service and Work you provide is Greatly appreciated! Lori
Andy Woolard
5 months ago
Quality 1st is our go to. We wanted to fix an outdated plumbing system and Carson was here in under 2 hours from the call and stayed till 7 to get things perfect. Talked through options and our bill was exactly as he said it’d be.Adding the work that Billy, Chris, and Beau did as a follow up. Total pros.
Thomas Clift
11 months ago
The service was done by Marcos and Cody. Both were very professional and took care of our water heater problems in a very short time. They also did a good clean up after work was completed. Good people and good company to have fix our problems.
tabatha gilmore
4 months ago
Brad Wieties and Partner were very great and really helpful very kind and respectful people.
So Carson and Josh repaired my AC. 2 of the most polite young men Ive ever met. Im writing this to you at 10pm. They just left and they were here for about 7 hours! In 95' heat! Remarkable
Lynne Mullins
4 years ago
I recently had a toilet that needed replacing and it was a more difficult job than a standard replacement. I had gotten additional quotes and most plumbing companies wouldn’t take the job due to some additional work that was outside the scope of a standard replacement and those that would wanted an exorbitant fee. Queue Quality First to the rescue! Austin came in, looked at the problem and was able to provide quick service and an affordable price - all with a smile. I would recommend Quality First, especially Austin, for your plumbing needs!
David Gonzales
3 years ago
Nate DurkinI’d give 5 stars but the tech was late. Work wise vary good new his stuff did the job in a reasonable time and kept it clean. Vary professional but super shy stuttered a little and wasn’t confident.Definitely can tell he was new but good fit needs to learn your a system a little more. All an all good job good work.Josh CathcartAgain can’t do all 5 stars was told a time they didn’t show till 45 mins later. But other then that Mr Cathcart did an awesome job training Mr Durkin. He let him do it his way and suggested what he would do or ask what’s next. Always nice to see a trainer step back and let the kid do his thing. Vary polite vary professional and they both did an awesome job. After Mr Durkin finished Mr Cathcart checked his work and made sure there were no leaks and everything looked right.Again all and all vary good work this would be our second time working with Quality First Plumbing & Heating and definitely vary pleased with the work done.
Jenni Narvaez
2 years ago
I was very appreciative of the work Thomas F. did in my condo. He was punctual, professional and communicated all the steps of the process. He left the place clean as a whistle. I'm very grateful our HOA works with such a wonderful company & that they hire quality employees like Thomas F.
Bridget Raimondo
a year ago
Thomas was great!! He came late in the evening to fix our leaking water heater. He was knowledgeable and professional and did an amazing job. We have not had any problems since. Shout out to Thomas for the wonderful service!!!!
Barbara Torres
a year ago
This company has integrity. As a single woman, I never felt like I was being taken advantage of. Nick helped me with a furnace repair last year and Matt was beyond helpful with a shower and toilet issue this year. I highly recommend!
Isn't it always some annoying thing? Here I was with a house full of out-of-town company and more due to arrive, when just washing a dish set off a chain reaction which ended in a clogged drain and water all over the kitchen floor. I found the business card from the last time there was a problem and called Quality First Service Group. They didn't let me down. I had a very nice service expert, Joe V. , out to my house within 2 hours. He fixed my problem in a short time. By the time my company returned from their day of sightseeing, all was restored and they never knew there had been a problem. Thanks for saving my day, Joe!Thank you ,Ray for your through plumbing maintenance visit. We have used Quality First Service Group for several years and have yet to find a problem they did not handle quickly and efficiently. In this day and time, it is so comforting to find a company with consistent care and expertise.
Called Ross V out to replace a water heater. He was very prompt and polite. Did a great job and was very communicative throughout. Would recommend him and Quality First for any plumbing issues.
My brother tried to replace my whole house water filter. In doing so the valve that controlled water flow to the house broke off. I had NO water to my house. I called and spoke to Jessica and explained the situation. SO HELPFUL, PROFESSIONAL, CARING to name a few. She called TJ True who was the service expert on. He volunteered to do any additional call after his last call to get my water back on. Jessica called and let me know when he would finish his last call, when to expect him at my home. TJ was very Professional, explaining everything to me. What happened, what I would need etc. The valve had rusted and needed to be replaced. He created a MUCH better system for turning the pressure on and off. He was very efficient and managed his time effectively. I also noticed thanks to TJ, an additional area of pipe that needed to be replaced and set up a follow up appointment with the ever-efficient Jessica. What a team you have working for you! I have used Quality First in the past and will continue to do so. Your service specialist are THE BEST!! Thank you
Ross V. responded to a call from my HOA management company to replace my sump pump between snow storms. He was quick and thorough and pleasant to work with. I was very thankful to himself and Quality First for getting this problem taken care of so quickly. I have no hesitation in calling them for my future plumbing needs and will ask for Ross.
Daniel Goldhamer
a month ago
We had a great experience! Good communication and fair pricing for an AC inspection and cleaning. We will for sure be using them again.
Bernadette Donovan
4 years ago
I had recent service done by Sam and Chris M. They were both very polite, professional, and knowledgeable. They each took time to explain to me how my unit runs and what the exact problem was. I own and operate at Licensed Home Childcare. They were respectful of my space and really good with the kids. I highly recommend their service. Thank you!
Christine Utesch
2 years ago
My MIL had a back up in her kitchen sink and basement toilet. Zachary O. and Jordan A. came and helped clean out the kitchen drain and check for any other issues. We were thankful to have them come and put our minds at ease. Thanks.
Jacob M Welch
4 years ago
The first time I used them was a great experience. Second time, not so much. Had an emergency and called them at 8:30 on a Saturday night. They took my call and said a dispatcher would call to arrange for a technician to come out. Two hours later no call. I called back and no one new anything. Waited another hour and still nothing. Called a third time no new info. They finally called back to say that no one could come out until the morning. At this point all of my other usually plumbers had closed for the evening. Awful customer service when it counts. I recommend finding someone else. I know I will be.
Angela Byrnes
8 months ago
Thanks to Angela, Damen & TJ for saving the day. TJ came out in less than 24 hours and continues to provide the Quality and professionalism I’ve come to know and always receive. They are always my first and only call every time!!
Betty Robinson
Ashley McGhee
5 years ago
We had an issue with our disposal after my boyfriend put potato skins down it. I called, they were here immediately, and Kris Grimes was the MOST professional help. I highly recommend Quality 1st- the Owner is also the most stand-up person. We would never call anyone other than them for our plumbing and HVAC needs.
Thomas and Phil’s came the same day that I found out my water heater went out and had it installed within 2-3 hours. I’d recommend the company for fast service for sure
Thomas and Gavin did a great job installing our new water heater. They were polite and kept me up to date as to the progress of the work. They showed pride in their work.
Had a full HVAC replacement.James came out to the house to assess current equipment and propose several different replacement options. He took time to explain each of the components and advantages of the different upgrade levels.Jessica was exceptionally helpful in answering finance questions and directing technical questions to other team members (Daniel and Damen).Installation team (Daniel, Jerry, Tony & Emilio) arrived as scheduled; professional, courteous and tidy (shoe and floor coverings). Once new system was installed, cleaned up and provided a post installation update. Was too cold on installation day to test out the AC portion of the new system, so Shane showed up a couple days later and spent time testing the AC and giving it the final approval.As their name suggests, Quality First is their mission statement. Would recommend this cohesive team to anyone looking for installation and repair services.
Ramiro Javier Gonzalez Barrios
a year ago
Excellent service. Crystal and Angela were super nice and helped me schedule the Maintenance visit without any problems. They also called me minutes before Shane came to check the HVAC unit. Shane was amazing and explained everything he was doing. He even went back to his office to get a new piece that needed replacement. As always with this team it was A+ Quality Work.
Adam Sweitzer
2 years ago
Dustin arrived early and attempted to fix an issue I was having with my toilet. He diagnosed the problem and recommended a replacement. Within a couple of hours the old toilet was taken out, a brand new toilet arrived, and was installed. It works great and the work was professional. Would recommend
TJ saved the day! We had an outdoor pressure reducing valve leak. The receptionist, Emily, was excellent. She answered all of my questions and sent TJ out immediately. TJ arrived from the other side of town within 45 minutes, diagnosed the problem, and determined he could fix it within less than 7 minutes. He explained everything, kept me up to date with progress and challenges, and had our problem solved in just over an hour. The price was fair, and what I expected. This was in contrast to the first plumber we called, from another company, who arrived first thing in the morning, didn't communicate, and took the entire day to send us a ridiculously high quote. It was nothing but highway robbery. TJ completed the job for a good price, and did it immediately. We have found our new plumbing company. Thank you TJ!
Our company has used Quality First Plumbing and Heating for years. We have always been impressed with the quality, timeliness, and knowledge of the team. Today, we had a malfunctioning toilet. Ross V. came out to assess the situation. It was determined that the cause was tree root clog and damage. He was polite and thorough. He provided options and information in order for us to make educated decisions.The following day, Josh C. came to our site to scope the drain. He was responsive and polite. He was able to determine that it was not necessary to have a costly excavation at this point. We appreciate the honest and professional feedback.
Michael St. James
2 years ago
Our mid-rise building had a hot water mystery. Half of the building has been without hot water for 3 weeks. Finally Quality First came in, and got to finding it. They replaced shower cartridges in many units with single handles, then they diagnosed other units which had not been checked, or refused to be. Today, Brian - the Master Plumber - and Jacob found that a unit had installed a new shower and capped it off without doing the fixtures causing the hot water to jet back through the supply lines and cross with cold. Boom, they identified that was the culprit, fixed it immediately, and the building has hot water again. They are our vendor of choice now. Cannot say enough kind words about Brian, he was an absolutely joy to work with. Everyone was respectful of wearing masks, and respectful of the inconvenience that residents felt. Professional, friendly, and damn good at what they do. Give them your business.
Debbie Martin
5 months ago
Shane F. and Jerry G. are the best!! Will definitely use Quality First again, and refer them to family, friends snd neighbors!!!
Alfonso Peters
5 years ago
Very dissatisfied with the services provided. Had to fire the tech and get another plumber out as there prices seemed inflated. The new plumber proved there prices were inflated by coming in at half what they charged per freeze break and a more personable Demeanor. Also to top it off they sent a request for review with the wrong name attached as I as the customer name is not Mike. Charging as much as they did you would think they would at least get there customers name right. Would not recommend using this company.
Katie O'Leary
3 years ago
These guys are legit! Michael and Cody were very professional, courteous and knowledgable when they came out to provide their regular follow up on our heater. The company is very responsive and it’s obvious they take customer service to another level. Thank you for taking care of us!
9/29/2022- This review is a review of Zach Duran the service expert. He was a bright, hardworking, considerate young man who listened to the client and then shared information about the status of the plumbing. This is rare in this business and should be complemented and commended when you see it happening. He added a late appointment to his workload and then completed as if is was his first appointment of the day. He has a very good grasp of and uses the technical aspects of his job well. I do not know much other about this company, but this service expert is top notch. The appointment, telephone dispatchers, and accounting department were also timely with their appointments and on the receipt for their first diagnosis work. Waiting for their estimates of upcoming repairs.Best regards,Dean Price
Ray was very thorough and provided excellent service. He provided us with a plan going forward and we are optimistic that we have identified the source problem. I highly recommend him.Brad found the leak and solved our mystery. He was very kind and efficient. I will definitely use this company in the future if needed as the service technicians are very knowledgeable and professional.
I was in a rough situation after another reputable plumbing company bailed and cancelled on me the day before they were supposed to start work. Not to mention, there was a deadline. Let’s say I was less than thrilled that I had to start the whole process over, but it had to be done. So I chose to go with Quality First and I couldn’t have made a better choice. I was fortunate to have Charlette, Matt M, Tray, and David help me from setting up for the estimate til they finished the job. Charlette kept me informed and up to date with all my appointments and gave me a precise window of time they would show up. Matt, Tray, and David really outdid themselves. They worked diligently so they can get the work done by the deadline, but with care and quality. Much respect guys. You guys really did me a solid, I owe y’all one. I’ve used different plumbing companies, from local to nation chains, but I’d say it’s safe to say Quality First is in a league of their own when it comes to affordable pricing, but with top tier quality and customer care. So big shoutout and thanks to everyone at Quality First. You guys work as a team and it shows. Also thanks for being so understanding, knowledgeable, and transparent. You guys really made the process as easy and smooth as possible. Not only would I suggest and recommend Quality First to people looking for plumbing services, I’d tell them it’s a NO BRAINER. By the way, I told all my family and loved ones to use them next timeh as well. If that’s not trust and satisfaction, I don’t know what is.
Suzanne MacDonald
2 years ago
When we found ourselves in need of a plumber, we called our usual guy. He told us that he couldn't get us into his schedule, but referred us to Quality First Plumbing & Heating. From Day One, I have never been so impressed with their customer service, professionalism, and attention to detail.We had a major backup in our 70-year old sewer line, and ended up replacing it. From our initial phone call (thanks, Jessica!) to the end of the project, these are the five-star employees of Quality First who helped problem solve and keep us sane: Jessica, Phil, Taylor, Justin, Dustin and Preston. If you have to solve a plumbing problem, look no further. These are the guys you want on your team.
I called these guys for watter getting clogged in the kitchen sink. The appointment with customer representative (Hollg) was fast and prompt. The technician (Chris) showed up on time. He detected the problem and fixed it under one hour. I recommend these guys.
Sam and Josh came on time and replaced water heater and furnace. They were professional and pleasant to spend the day with. I receive 3 different estimated. Their price was the Best! I recommend them and plan to use them in the future.
TJ and Jacob were wonderful in servicing our home's main line and installing a pressure reduction valve on our water supply line this morning. They were very professional and courteous throughout the process.I look forward to working with them again in the future on some upcoming projects.
We recently had a plumbing issue in our kitchen late at night. Paul was sent out and was fast, efficient and very respectful . He fixed our problem and was able to keep our kitchen from flooding again. Definitely recommend this company!
In early Oct 2019 we had Ray in plumbing repair a leaking bathroom faucet and Sam in HVAC install a steam humidifier and new thermostat in our home. They were scheduled on the same day and they were both punctual, respectful to my family and home, knowledgeable and through with clean up. We had been with a different HVAC company for years, but customer service starting with the owner had significantly declined.We realized that if we could no longer refer others to this company, then why were we with them. Starting with our first contact with Quality to the follow up call upon completion of our job, they were professional and accommodating. We were so pleased, we signed up for their service club and now consider Quality the company we will move forward with for our plumbing and HVAC needs. Thanks so much!!
THE. BEST. CUSTOMER. SERVICE. EVER.Called for a sink that doesn’t drain. Eli arrived in less than an hour. So nice and friendly- clean uniform and was conscientious about not walking on my carpets.He fixed my problem, told me my issue, gave me advice about how to prevent it in the future and tips to keep my disposal clean and odor free!ARE YOU KIDDING ME!? This guy is AMAZING!!I’m keeping his business card for any and all future plumbing issues I may encounter. They just earned a loyal customer.Thank you Eli!!!!
Lorraine Gutierrez
2 months ago
I have used Quality First for many years and have been extremely satisfied with their service. They have replaced my furnace, central air, and hot water heater. They also do my yearly services. Their technicians are always friendly and knowledgeable.
Jennifer DeLurgio
2 years ago
Quality First came out to clean our drains; Thomas was prompt and knowledgeable. We also had an issue with our hot water heater, so he called in a tech who was an expert. John and Zachary knew exactly what to do to fix the situation. I highly recommend them!
Brad came out to help with a slow drain issue at my house. He arrived on time and was very courteous and professional. He was very thorough, took the time to explain the issues he saw and why, and also took time to discuss best practices going forward and how to avoid issues in the future. He was upfront about costs and did not put a hard sell for more unnecessary services. Very satisfied with Brad and Quality First!
Quality First thank you for hiring the best. Ray Wamsley was at my home on 11/16/22 to replace pipes in my crawl space. That is bad enough but it was wet from the leak. Ray kept workinghard with a pleasant attitude. He was punctual when arriving. Friendly. Also the crawl space looked better than it did before. Thank you again for your nice company and Ray.Happy Thanksgiving!
Used Quality First to convert a section of PEX to Copper in an area where the pipes were visually exposed in my basement. The job was quite difficult to make look aesthetically pleasing due to odd wall shapes and built-in cabinetry. However, I'm writing this review because Brian was able to work magic, follow the contour of the complex wall shape, and make the lines extremely clean and parallel. He took the more difficult option, but it looks amazing. It looks so good, my wife doesn't think we need to paint the pipes to match the wall color, which was originally the plan. Ray was also extremely helpful throughout the process and spent extra time answering my questions about the re-pipe. I highly recommend Quality First. Ask for Jacob, Brian and Ray.
Brandon Gallegos
3 years ago
Paul & Justin did a great job. Paul is very knowledgeable, I have worked with him on other projects in the past. They put me first even though the boss man Brian wanted them to be at a training class. I appreciate them working extra hard and getting the job done in a timely fashion. Thank you.
Zach was such an amazing worker/person when he came out to work on my plumbing issue. The shower above my unit was leaking for a while (although I couldn't see it) and caused the ceiling to cave in. Zach arrived that same day and had the issue fixed the following morning. He was very kind and easy to talk to. He showed me what had happened and walked me through what he would do so that it wouldn't happen again. He also brought along his partner Andre who was also a great presence in the home. This dynamic duo worked amazing as a team and very fast. I would highly recommend them for future work! Job well done.
hermon joseph
2 months ago
They came through and was really professional and nice
Mary Connelly
5 years ago
Jacob Jones installed two toilets for me and he is the best. I would ask for him again, if needed. He was professional, hard working, and explained as he made the sale and provided the work. What I am annoyed with is the unreturned call that I made to the company on Saturday morning and again on Monday morning regarding the mismatched colors of the tank and bowl(tank is a darker bone or bisque than the bowl and the inside of the bowl is white!). I was told that any color other than white would be at an extra charge, per Jacob. I was supposed to have gotten a return call from management and so far I haven't.
Curt Portillos
a year ago
A special thanks to our Tech Zach for his professionalism. He was knowledgeable in his explanation of our situation and moreso empathic to our concerns by helping us understand both the situation and moreso his process steps for resolving. The added support of both Katie & Emily (CSR & Help desk) in keeping a clear line of communication between myself and Zach was very much appreciated along with clean and accurate estimates and final billing. We are now the benefactors of Quality First Service Club and as member are comforted knowing we now have a reliable team of professional to call on. I want to say thank you again to Zachary and team for helping us resolve our clogged drain situation and special thanks to all for giving us a future resource we can turn to in our time of need. Sincerely Curt
Heather Blanchard
4 years ago
Great service all around! Our horror movie furnace went out when it was super cold, they sent someone out first thing. We needed our furnace replaced, we discussed what options would be the best for us and all financials were directly explained. Ricky and Paul followed up to make sure all is well. Very happy to he warm and safe. We will use Quality 1st in the future. Thanks!!
Christian Lloyd
11 months ago
I had a shower plumbing issue on Friday morning and even though it wouldn’t be considered urgent as the water was shut off, Quality First was still able to get out same day. Unfortunately, they didn’t have one of the parts on hand that was needed but came back first thing on Saturday morning to finish the job. TJ was the service expert I worked with and was very helpful/went out of his way to come back at 8:00 am on a Saturday. Highly recommend working with Quality First!
Having had a career in customer service, I cannot say enough about my experience with Quality First and my Service Expert Zach! From my first phone call to book an appointment to my scheduling reminders, the staff was so friendly and accommodating. Zach was not only knowledgeable but truly concerned about solving my unit and building’s plumbing issue and was an absolute pleasure to have in my home…so much so that I was sure to request him for the follow up work… give that guy a raise, he’s a treasure;)
Kathy Stevens
4 months ago
Brad and Chris performed an overall home plumbing inspection, as part of our service plan, for us. They were knowledgeable, courteous and professional, encouraging us to follow them to learn about our plumbing. They answered all of our questions, explaining things along the way, and then walked us through recommendations at different price points. It was a positive experience!
We had a gentleman named Zach D. who worked on our sink and shower. He was on-time, brought shoe covers, was transparent and explained in detail the issue, and cleaned up after himself. All under an hour. Thanks for the excellent l customer service!
Jonelle Apking
5 years ago
Our experience with Ross today was nothing but FIRST RATE! He was VERY personable, knowledgable, and able to fix our kitchen faucet sprayer quickly. We have used First Quality Plumbing for a number of years & will definitely continue to call them when plumbing problems arise.
I am very happy with Quality First Plumbing & Heating. I have had both Chris Montes and Eli Easter make a house call and they were both on time, very pleasant, efficient and got the job done. I am happy to recommend them to my friends and family.
Tierney Creates
2 years ago
Brian at Quality First was awesome ! We had a gas leak and our gas had been turned off by the gas company. Brian was thorough and found additional leaks and repaired them all. Also the call center staff at QF was very professional and helpful and kept me updated on when the technician would arrive. We are very pleased with the service.
They were recommended to me by my insurance broker,and I see why. They came out a couple hours after I called. Mark was extremely professional and diagnosed my problem right away. He gave me helpful tips to prevent it from happening again. Thanks quality 1st for the help, you've gained a customer.
Elizabeth Kropf
3 years ago
Quality First has been taking care of us this year, and they are wonderful to work with. We have had a new furnace and a humidifier system installed and we are pleased with their service.
I can't say enough good things about Quality 1st Plumbing and Heating. Our 1961 house has decided to have a plumbing tantrum. The tantrum has lasted 8 months and has been occurring in various rooms and pipes throughout the house. All issues have been different, mostly due to age of the home, some just plain weird due to the placement of the pipes back when it was built. At any rate, we have lived here for about 18 years and haven't had any major issues other than our sewer line dying because of our trees. Suffice to say, we've had a lot of experience this past year with Quality 1st. They offer a reasonable fee to come take a look, $39 no matter if it's the weekday or weekend, and have always been able to come out either the day I call or the next day. The prices have been within our budget and options are always given. Repeat customers get coupons!Our most recent plumbing tantrum was a broken line that was buried under the concrete in our laundry room which required immediate attention. From the friendly phone staff to Brian S. in administration and Phil M. who camera'd the line, to Ross V. and John who did the excavating, hauling of concrete and replacement of the line, the work was done efficiently, timely and with expert care. We were invited down to watch the work throughout the entire process and everything was explained thoroughly. Friendly, helpful and they know what they are doing. These guys are fair, respectful of the homeowner and the property and they do excellent work. Hopefully we don't have anymore fits from our wonderful home, but if we do I know 4 or 5 guys who will have our backs. And shout out to Gregg who came out for all the other issues over the last 8 months, he is another great member of the Quality 1st family. Thank you for putting us back together! John and Jane :)
Brian was great, hopefully he gets the call on the follow up
My heater went out on a Friday night and I called Quality First on Saturday morning and Chris came out to my home by 12:30 PM--earlier than I was even told he wold be able to be here. He got my heater working right away, but it could only be a temporary fix until a new part was obtained. He was here Monday morning and fixed my heater along with doing an overall inspection and maintenance. He even replaced my filter.The staff at Quality First kept me updated on when Chris would arrive and even called my on a Sunday evening to confirm my appointment for this morning.Chris was very professional and efficient and got everything done at a reasonable price and in a timely manner. I was not charged with a second trip charge on Monday which I really appreciated. He even wore shoe covers the whole time to keep my floors and carpet clean. I am very happy to have my heat running again!I would highly recommend Chris and Quality First Plumbing & Heating.
Ross was extremely customer oriented and polite. Arrived on time and fully explained every step of the process. Did an excellent job and made sure I was happy with what he had done. Excellent representative for the company.
Michael Sheridan
8 months ago
Very pleased with the service! Zachary D. was extremely friendly and professional in helping us fix a stubborn clog. Seriously one of the friendliest repair people I have ever had!
Took advantage of women who did not know better on estimate. Advised of a trip charge to come out then called my wife once they got there and told her it would be another $189 to evaluate the problem. Called manager and was told the trip charge is just to show up and they charge again for an estimate. This was not disclosed on my original call or I would have never agreed to it. Too many other companies that give free estimates. Don't be fooled! On top of that got a ridiculously high estimate to complete the work. This was the most shady repair estimate experience I've ever had, sorely dissapointed. Sad they popped up on Google.
Mary Villarreal
3 years ago
We've used Quality First Plumbing in the past and found they were terrific! Then a problem occurred that was out of their scope - and they were direct about the situation. That level professionalism impressed me. Of course, we were disappointed they could not handle that job.Then, when we had the sewer back up, we decided to once again call them. Zach S and Paul W. were at our house in less than an hour. The issue turned out to be a much bigger problem than we anticipated. Both gentleman were able to access the situation, isolate where the problem existed, develop a plan of action, and get the work scheduled.The following day Phil arrived to supervise the excavation. The excavation team arrived early, much to our surprise!From the first day, all employees wore protective clothing, observed the CDC's Covid 19 protocol and were respectful to our property.My husband and I will continue to support this family-run plumbing business in the future. AND, without hesitation, would recommend them to everyone in need of plumbing.
Chelsee Kanner
5 years ago
My husband and I hired Kris Grimes to do some work on our house recently! We're so thrilled with Kris's work! Quality First Plumbing & Heating and Kris handled our requests with the upmost customer service, professionalism and quality work! And the price was right too! We have found a company that we will use again and again and tell all of our friends and family about! Thanks again!
5 star service, delivered. Greg came to inspect a leak. Gave price estimates in real time. Explained everything thoroughly. Asked if I had questions. Showed me and explained potential issues. Cleaned up after himself. Highly recommended.
I cannot comment on the quality of their work as we had them come out for an estimate. I can comment on the quality of their pricing and transparency.The company said it would cost $45 to have someone come out and see if we had a leak in our pipe. The gentleman was courteous and in our home for under 30 minutes. His analysis was simply that he saw no issues and recommended we have a smoke test completed. Then we were billed $150!Seems very disingenuous to quote $45 and forget to say the plumbers half hour of time would cost an additional $100. At no point was I told I would be billed an extra $100 until the man handed us a bill at the end. I wasn’t asked if I was ever approving such additional costs. Due to this lack of transparency and suspect billing practices, I would not recommend this company.June 2020
joseph bohaczyk
3 years ago
Emily, the customer service expert i dealt with was friendly and professional. Nate, the plumbing technician, shower up at the quoted time and performed excellent service. He, also, was professional and friendly. When he left his work area was just as clean as it was before he started. I highly recommend Quality first heating and plumbing and heating
Charlotte Evans
a year ago
Ray W. And David were amazing! They were on time, professional, and transparent.
They gave me a very reasonable quote, and do they work very fast.
I would highly recommend them as great plumbers with excellent customer service!
Absolutely amazing company. Eli came out and helped me so MUCH. I was so stressed out and he was so kind, knowledgeable and shared experience with me that I never knew how to care for my plumbing. He took the time to show me what the issue was and made sure I was comfortable before he left that i understood everything he told me. THANK YOU!
Michele Nikas
a month ago
Brian was friendly, knowledgeable, and efficient. Would definitely recommend!
mike jaramillo
a year ago
From start to finish this company is A+. from the people in the office scheduling the appointment to the technicians and quality work on the installation was amazing. I will definitely be using them again
William Fickas (Bill)
4 years ago
Thank you for getting our drain running again at a reasonable price. Showed up on time and even replaced the cracked P trap at no extra charge. Have used them several times and would do so again.Adding to this review: This morning started with the basement floor drain backing up. They got someone out mid morning and got the main line unclogged
I called on Monday, Pete came out the next day and did the work.
He was professional, courteous and his work was neat! He also cleaned up all debris after he finished the plumbing,
JOB WELL DONE! Thanks !
Michael came out the same day I called for a broken heater a few days ago. He was knowledgeable, personable, found the problem quickly and got it working again. Michael returned again the next afternoon to do maintenance checks on our two furnaces, which was done efficiently. He explained everything he was doing, talked about prices for services needed and made sure we were completely satisfied before he left (both visits)~ which we are very satisfied! I will be calling Quality First and asking specifically for Michael in the future! Also, Emily in Customer Service is really great, too!
Haley Walrath
2 years ago
Dustin did a great job clearing out our main line after our basement flooded. He was kind & patient with our two dogs, and very professional keeping me informed and updated during the process. Thank you!
Jerry Gonzalez and Anjela (customer service/dispatch rep.) provided excellent service in doing a followup for our new a/c and heater replacement. County required some ridiculous additional work and Jerry was very friendly, patient and technically adept. Thank you Jerry and Anjela!! I will be happy to have you do any future work!!
Jesse Miller (JMillzHasFaith)
10 months ago
Brad came out to fix an issue in our crawl space and was very professional and informative. He even went the extra mile providing a part from the valve he replaced to use as a replacement for the exterior. Thank you!
Lucinda Nieto
2 years ago
I had a slow leaking hot water heater, not an urgent matter but it did require a new hot water heater. Quality First Service Group was select by my HOA to assess the situation. While reviewing they turned off the hot water heater and left it off, leaving the unit with cold water and no heat. They initially quoted the hot water replacement at $4000 and then provided a second quote of $6000. I requested a second opinion from another company. They provided me with a quote for $2500. Overall, I found Quality First Service Group to be unorganized and price gougers.
Steve and Lucy Allen
5 years ago
Jacob arrived early and pursued the source of our water leak in a logical and responsible manner. He was creative about ways to test for possible sources and this saved us from needing to open a hole in a wall looking for leaking pipes or valves. He was friendly, courteous and excited to discover the origin of the problem. All components of the task were completed thoroughly and to our full satisfaction. I would be very happy to work with Jacob in the future.
I had a sewer inspection service that was included when I bought a new furnace last year so there was no charge. The tech whose name is Brad did a quick look in the line to the main and checked out good.
The most polite, professional company personnel I've worked with period. Every single person I talked with from Quality First was knowledgeable and provided excellent communication where I felt completely valued. The company has great values, packages for covering all needs identified and discovered during the appointment(s) and they also took pictures and showed me in person as well, before and after the work was done. Just an all around awesome experience. Completely satisfied.
Andrew Franzen
a year ago
Dave and Thomas were both extremely professional and great people. My water heater broke down on one of the coldest days of the year and they came out to replace the unit. Both were very friendly and happy to answer any questions that I may have had.
Mystic Mihalick
2 years ago
Be forewarned that their markup on parts is astronomical! I just got a quote of $850 to replace two Moen shower cartridges (to fix a leaky shower) that retail for less than $50 a piece. This is a fairly easy job - I only called them because I was trying to save my boyfriend from having to work on his day off. But, just an hour after getting this ridiculous quote, my boyfriend has already purchased the two cartridges and is almost done with the install. Then, after I told them I didn't want them to do the work, they charged me the $45 trip charge (which I expected) PLUS another $99 for the service charge because he spent 5 minutes screwing the faucet handles off to inspect the cartridges.
Aaron Burrows
4 years ago
Came home from Christmas to find my furnace had been out for three days and my house was 50°. I called Quality 1st Plumbing and Heating and they put me on the waitlist which was much faster than anywhere else. Chris M. came bright and early the next day and within 10 minutes had my system up and running again. He was both extremely professional and competent and help save me money at the same time. Now my house is fully toasty warm and I am not fearful of my Pipes freezing. Chris knew exactly what was going on and did a full inspection cleaning and repair. He also assess the rest of my system including the air conditioning system even though it’s 20° outside pipes freezing. Chris knew exactly what was going on and did a full inspection cleaning and repair. He also assessed the rest of my system including the air conditioning system even though it’s 20° outside! Love their service and their home office kept me informed of everything along the way. Definitely deserving of a 5-star review!
Jonathan Beland
2 years ago
Have had a few repair instances with these folks and while the service has been great, scheduling an appointment has been difficult at times.Josh, Ray, and Dustin did a great job with, respectively, my AC repair, bathtub trim replacement, and annual HVAC checkup appointments. They were all friendly, knowledgeable, and got the job done efficiently.However, it took weeks to get my bathtub trim replacement appointment set up. I had a very difficult time getting ahold on the project coordinator and there was constant confusion with which service I needed and what my estimate was. My AC repair and HVAC checkup appointments were in contrast incredibly easy and straightforward to set up so maybe it was just a busy period or a one off instance but it did make me more hesitant to go back to Quality First.
Rosalba Misistia
2 months ago
Chris did a terrific job he was extremely neat and mostly knowledgeable I would recommend him to a friend for sure!!!!
Seth Rosenman
6 years ago
I wish I could give SIX stars, or more. Quality First replaced my 83 year old sanitary sewer line this week and, from beginning to end (which was two days), the work was the best I could have asked for. The crew arrived when I was told they would be here and they then worked diligently, thoughtfully and professionally until the job was done. I had functioning plumbing by the end of the first day, and they then spent the rest of the next day backfilling the (enormous) trench they had dug. They also patched the concrete in my patio that they had to cut to get the new line in, and reinstalled the sod where they had dug. My backyard was left in a better condition then the way they found it. One guy even watered the replaced sod and then picked up every scrap of trash.I have been an architect for more than 35 years, and have been around construction projects both very small– like this one– and very large ones, too. Without a doubt, I can say, categorically, that Quality First is among the finest contractors that I have worked with.But wait! There's more! The price for the work was lower than that of the chain outfits that just roll on, like a machine.They have my highest recommendation.
Matthew Miller
3 years ago
Service was great! Kristi was so nice & pleasant when taking my info & listening to my problem. Briggs Weaks was awesome. I found my guy for all future issues. He was quick & helpful in explaining what the problem was. Needed 3 valves replaced under my sink & even took the time to do a quick run thru when under my home in the crawl space for any possible issues. Id give 6 stars if i could.
We had a clog in our drainpipe behind a washer/dryer stack set that was wedged into a closet space by a pervious owner. Zachary showed up promptly and found a co-worker to help him move it. They had it out of the closet in a couple of minutes with no damage. The repairman before him(from a different company) wanted to tear up our closet in a way that didn't even make sense. It was comforting to see that these guys were competent and capable of doing the job right. He diagnosed the soft clog and even took the time to clear the rest of the pipe so we don't have to do this again anytime soon. I thank and appreciate Zach's professionalism.
We called and they send Brad out the same day. Brad was very professional and got the job done in a timely manner. Great company, would use them again!
Jonathan Malone-McGrew
9 months ago
Brian and Brad came out to service and replace some components on our Boiler heat system for our house. They double checked the previous estimate and diligently made sure our system was running in good order. We appreciate their assessments on things we needed to do this season and other maintenance we should plan for next season.
Chris Matthis
4 years ago
I'm a pastor in Castle Rock, CO, and was recommended to Quality First by a church member. Quality First did a great job on an HVAC removal and reinstallation at my house. They were quick, responsive, and knowledgeable. They even did a free furnace inspection for me! I was super impressed by the owner Howie and his great team. Definitely would go with them again!
Brad and Sam were wonderful! They fixed my boiler when my heat went out and the shower when the hot water stopped working. Very professional and timely!
This is a great company and they care about their customers. I had a problem with my furnace system on several different days. Spoke with Emily and Angela over the phone and the customer service was amazing and quick. Technicians were Brandon, Emilio and Sam. Brandon was great with communication and informed me when parts would be available and made sure I was kept in the loop the entire time. They did much more work than needed just to make sure my issues were handled and I really appreciated this. This will be my go to for all HVAC services. Thanks!
Matthew Busby (Buzbomatt)
10 months ago
Thomas and keyvan and gav
They are very professional and courteous they respecting my home like it was their own yeah but it's very professional and neat I'm glad it was these guys that showed up thank you
The Busbys
Barry Korthuis
3 months ago
Brian was awesome - professional and obviously knew his craft. Holly in CS/Dispatch was courteous and very helpful.
There is an under the ground system in need of repair, Pete and Luke took the time to explain what was happening to the uncontrolled water.They were so kind and professional in settling our worried minds and great concerns about all the water escaping. I would have given them a bonus - they were so good. I will call them if I ever need help in my home... I am keeping their card and number for future reference.We really do appreciate them and the way they treated us.Shary, Brandon Park Town Houses
I had 2 very thorough home inspections done - the first for HVAC and the second for plumbing. Jon did a great job inspecting our furnace and Jacob and Thomas also did an excellent job inspecting our plumbing system. I feel we're ready to go for the winter season!
Emilee Peavler
a year ago
Matt did a wonderful job! My water meter was leaking, and Matt was quick and efficient getting it fixed. He was on time, polite, and made the process hassle free. Matt set expectations for what work needed to be done. Great company with great workers!
Annie Elterman
a year ago
Emilio and Dexter came to fix our HVAC system that was leaking and clogged! They explained everything that was wrong and helped us fix everything! They were on time, very professional and helpful! Definitely will call them and this company again if anything possibly goes wrong in the future! Thanks again!!
Zach S. provided 5 Star service to us. They called 30 minutes before arrival and were right on time. Zach thoroughly explained everything he was going to do and quickly fixed our bathroom properly the first time. I highly recommend Quality FirstPlumbing.
Greg did a fantastic job! We had only been here for about a year. The master bath was backed up. Greg cleaned out all both tubs and all bathroom sinks plus got the kitchen faucet working better.Thanks Greg!
I highly recommend quality 1st plumbing and heating, My service representative Katie Delgado was truly exceptional. The technician Mike Beadle who serviced my bathroom was both professional and knowledgeable. I will keep them on speed dial for my pluming and heating needs.
Today our building management had this service out to fix a leak in our hallway. Jacob Jones came out and fixed the pipe. He was extremely friendly, professional and quickly took care of the issue. I highly recommend this company, and in particularly Jacob, for your plumbing needs!
Corinne Purcell
2 years ago
Our furnace was not working. We called and set up an appointment. They were available to come to our house the very next day. Josh D. and Nate H. were very professional. They did a thorough inspection. Since our furnace was forty years old we had to have it replaced. They called Ricky McCarty to design a system for our needs. He was able to come right away. They were able to install a brand new furnace the same. Thank you for everything that you have done.
This company is great!! Their techs are so professional and personable. I recommend them anyways.
Quality 1st is an authorized plumber for our facility and contacted them to discuss a repair for us. We had an unfortunate situation over the winter when an isolation valve failed after winterization and caused a series of breaks in our pool room plumbing. Ray was sent out to complete our repair. Ray was professional and thorough with his inspection and repair. Would definitely recommend Ray for service again!
TJ True was Excellent!!! He was extremely professional, knowledgeable and pleasant. My spouse and I are very happy 😃 We had our old toilet replaced.
Sarai Levinson
5 years ago
We had an issue with washer water connection, it was stuck and needed to be replaced. They sent Kris Grimes out, he was awesome! He also installed our garbage disposal and it looks great too. Thank you so much Kris!
Chris was our service tech and started the appointment by calling ahead and stating his arrival time (which was met). He diagnosed the issue, updated us on the problem and resolution and remedied the problem within the time he stated.Very professional at all times. Great Job!
My heat went out on a cold day and Sam and Darian showed up promptly. I know nothing about plumbing so they patiently walked me through everything and explained any charges that would be incurred before doing any work. They were kind, courteous, extremely professional and got my heat going immediately! I'd use them again in a heartbeat!
Brooks Bailey
5 years ago
Our heater went out Christmas Eve and Chris M. came out on Christmas Day and we could not have been happier with his service. He was so enjoyable to work with and he got our heater up and running in no time. I would recommend him to anyone!
I am am a first time home buyer, and my SO was calling around to get quotes for a sewer line blade cleaning. The person who answered the phone was really rude, and kept cutting her off and refused to give her an estimate until she scheduled an appointment. Because of this first experience, we will never use this company's service.
Brian and Luke showed up to our home no-time and were professional and courteous. They put together various bids for us to assess, and walked us through the pros and cons of each. Then they performed the work agreed to, all the way through completion. Even as the day wore on and the work continued, the team remained friendly and helpful. It was an amazing experience working with them.
Tetsuya Uzumaki
3 years ago
Right when I called Quality First I knew I chose the correct service when I was greeted by the sweetest Representative, Kristi. She was kind, efficient and just a pleasure to deal with. I was immediately placed on their schedule. My service was provided by Sam and Zack. Both were very respectful of my home, my time, and my home business. They were so friendly and Sam was VERY informative. He walked me through all of his observations and they offered 3 options for service. I am very happy with the service I received from Quality First and would recommend them to anyone.
Quality 1st is trustworthy, honest and very efficient. I’ve had terrible experiences with another local company and Howie (owner) and his team have bent over backwards to fix all my issues. Dee and Bree in the office were amazing and I was thrilled they were able to get someone out the next day. They were prompt and professional and called to let me know my service professional, Paul, was on the way. Paul is an expert and fixed my issues (and some I didn’t even know about!) all on a Saturday.I trust these guys completely and they’re the only company who will do work in my home.
Logan Koontz
3 months ago
What an incredible group of people! From Crystal and Holly being so wonderful at communicating from the office and everyone being so punctual!A little back story here, my house was built in 1927 and over the years things have been added here and there. That being the case, my main water supply line from the street to the house was very old, galvanized ½ steel. Needless to say the layout was not obvious. Brian, Ramondo, Chris, and Dennis all put their heads together until the problem was adequately resolved. They never got frustrated with me or the project, it was fun watching them work the mystery. The price didn't change until we determined and agreed that there was some things that were out of the scope of the original bid, which, by the way, was ⅓ the price of the other bids which I received. My water pressure is better than it has ever been here and might actually be up there with the best pressure I've ever had. I can't give these guys high enough praise and review! THANK YOU!
Oxford Pointe
2 years ago
Im the property manager here at Oxford Pointe Apartments and I called Quality First out in the morning for an emergency and same day, only a few hours later I had a plumber here, very impressed. Joe V was my technician. He was excellent. Professional, efficient and didn't leave until the job was done correctly. Very impressed. I will be using these guys a lot. -Thank you.
Jennifer McCarroll
a year ago
Brad was the service technician and he was very nice and professional. He communicated with me throughout the installation process and he did a great job. All is working well now. Thanks to Brad for a job well done!
Kathy Hallahan
a year ago
Zach Duran was dispatched to our home the same day we called for main sewer drain jetting and camera. A previous plumber who tried to snake clean the drain informed us of blockage the snake could not get through. Zach was friendly, communicative, and showed us some cracks in the drain. More work to be done, but we were satisfied with his performance. Thanks.
Louise Westfall
5 years ago
Outstanding, competent, professional service. Victor (Ziggy) Lukins gave me easy-to-understand explanations diagnosing the problem AND a choice of solutions. He was excellent, and completed the work in 20 minutes. I'll call Quality First Plumbing and Heating when I need other work done!
Sam Criswell came and did repairs to my refrigerated air conditioner which was leaking badly. Truly appreciated his full and complete explanation of what the problem was and parts that will need attention in the future. So nice not to be talked i to unnecessary repairs.Highly recommend!
Ryan Pakieser
4 years ago
Quality First truly is genuine when it comes to this company. Ross, the technician, came out to the site and went above and beyond helping identify unforeseen issues while wrapping up the work in an efficient manner. Would highly recommend this company and Ross as well.UPDATE: Chris Papalia performed an inspection and installation of my Furnace unit and did an excellent job with the help of another gentlemen that I'm unfortunately forgetting his name. However, I really appreciated Chris walking me through the issues with my unit and explaining my go-forward options. Once the install was complete he walked me through the work they did and it was really well done. Seems that the running theme between all the Technicians at this company is that they do have the customer's best interest at heart and get the job done well.
Debbie Van Pelt
9 months ago
I woke up to no heat in my house. Called Quality First and they sent James and Dexter out within a few hours. They were able to fix the problem efficiently and professionally. And today- I have heat! 🎉🎉🤣
Jason Butterworth
2 years ago
We had several issues with our plumbing looked at and fixed. They were quick and prices are reasonable. I had another large plumbing company quote me a price that's was 10x what Quality First did the job for. I am Done using that plumber. Both technicians that came to my home were professional, friendly, and did a great job fixing and cleaning up. Even the people scheduling the appointments and giving reminders were fantastic. I joined thier membership and am glad I did. Treat your customers right and you get loyalty in return.
I purchased a home last year and by summer I found out the seller never connected the A/C to the home. We suffered greatly last year with how hot the summer was. Temperatures reached 90+ INSIDE the house.Fast forward to today, Chris Brown and Trevor Esser did a fantastic job getting us a fixed A/C unit and a much cooler home. I'm beyond grateful. They explained everything as it occurred and although the repairs were daunting, I had faith the unit would be fixed. It was. We were up and running rather quickly. I will go no further than Quality 1st for my home repair needs.
Catherine Albers
2 years ago
Sam was right on time. He explained the situation with my heating problem very clearly. He explained the possible fixes and their costs clearly. He fixed the problem completely. We are very happy to have used Quality First and especially happy that they sent us Sam.
Quick response to my request for a whole-house humidifier. Chris arrived right on time and installed the Aprilaire Model 600 quickly. He took the time to describe what he was going to do during the installation and once installed he went over the operation of the system. He did a 5 star job! Now our home will have a healthier level of humidity. I will use Quality 1st for all my HVAC needs.
We have always used the same plumbing service but, after repeated redos of jobs done and unrealistic pricing, we decided to make a change. We called Quality First based on some of the reviews we have seen and were not disappointed. Carson and Matt came on time, assessed the situation, gave us a few options and let us decide what was best for us, considering our budget. Then they went to work and fixed our leaking pipes, replaced our leaking valves, and cleaned up after themselves. We couldn't be happier with the quality of their work and the fair pricing they offered. Thank you, Carson and Matt.
Brad was amazing in every way. Professional & very knowledgeable. Friendly, caring & genuine. I feel completely confident in his service & will use he & his company from now on!
I was so impressed with Katie and her customer service skills and how professionally she handled scheduling the appointment to fix a toilet at our business. The tech, Randy, showed up to simply replace the parts inside the tank and we purchased the parts and had them ready for him. He comes back out and shows me his iPad and tells me that it will cost $550-$600 to replace them because on top of my parts he will have to use some of his American Standard parts. WHAT??? I said that is ridiculously high and he said how far apart are we (this question lets you know they are price gouging) I said we are too far apart, here's your $39 trip charge, have a nice day. What an absurd waste of time.
Jaimie Anderson
4 years ago
We had two sinks leaking water and another making a squeaking noise. I just want to say Ross our technician was a true professional he let us know when he was coming exactly and showed up right in time. He immediately put booties over him shoes to protect our carpet and floor which we really appreciate. Ross said the job would take about two hours and he finished in one hour which was great! After he was complete he cleaned up and explained everything that was done and even showed me every little detail. Even though the one shower is still making the squeaking noise Ross explained that he is going to get with his other techs and see if they have any thoughts on how to fix it. I’m still giving 5 stars even though this issues was not resolved because of the follow up work Ross is doing to insure the issues is fixed.Thanks a lot,Jaimie
Chelsea DeLoach
3 weeks ago
Brian was great! He was very knowledgeable and efficient.
Amanda Heller
2 years ago
Nate and Brandon were wonderful. They help me identify what I needed and what would work best for my situation. I would definitely use them again and recommend them to someone else.
Ray did an excellent job and clearly explained service options. He was on time and educated me on preventive measures to avoid disposal jamming. I highly recommend Quality First!
Colleen Maberry
5 years ago
Just purchased a new furnace from Quality First. From the sales person (Tanner) to the installation crew (Erin, Dorian and Chris M), everyone was courteous. The installation went smoothly and professionally. I asked many questions and always got a satisfactory answer. They left the mechanical room cleaner than they found it. I would highly recommend this great local company.
As a former employee of this company, I can honestly say they take care of their employees well. While I did not stay with the company (plumbing was not a good fit for me), I was excited to work with the other employees as well as the management team. In particular, Thomas Furlong, Phil Metz, and Brian Schmahl were awesome managers to work under. They taught me valuable skills in and out of training and they are extremely honest and hardworking. Jacob Jones, the director of Plumbing, made it easy on the hard days to stick with the trade and try my best.My coworkers were also incredible to work with, I had a lot of fun and learned so much from Ray Wamsley, Ray Massey, Zach Duran, Pete Duran, Tobie, Billy Hall, Carson Wells, David, TJ True, Shane, Sam, and the others. Emily, Crystal, Damen, Lauren, Jessica and the others in the office for being kind, courteous and helpful especially on the hard days.Thank you Howie and Jacob for taking a chance on me, I’m grateful for the chance to have worked at such an awesome company under great supervision. Will hands-down always recommend Quality First for its amazing work culture (that is hard to come by), it’s values on hard work, and it’s ability to take care of its employees and clients.
Lotus Burdick
6 months ago
Brad came by to fix our water heater that had been out for almost 3-4 days. He was fast, efficient, and was sure to keep us informed with what was going on!
Zack is very professional, efficient and friendly. He arrived on time and diagnosed the situation quickly. He provided the excellent service. I am very satisfied and I will definitely recommend this company.
I called in about a sewage gas SMELL in my house. Guy comes out and tells me the plumber that came out last did THE WORK wrong. He just wants to start ripping out walls and fixing things and he did not come down to the source OF what was wrong. He stressed the last guy did a bad job and wanted to make sure that guy gets paid THO. Why is he worried about the other plumber GETTING PAID? Then he Tells me if I don't pay the other guy he could put a lean on my house. So you're assuming I did not pay the other guy. Do yourself a favor and keep looking. He quote me ridiculous price and no guarantee it will fix the problem. The guy was trying to sell extra stuff I did not call them about. Stereo typed me and was shocked that I had a car to pay with. I do not pay cash sir and it none of your business if I paid the other guy.
adrian banuelos5280
7 months ago
These guys have been amazing help not only did they do an amazing job on our ac replacement but we just had a water heater go bad and brad came by and went well above beyond to help us out ! Couldn’t be any more satisfied definitely going to recommend these guys to everyone!
Chris did an excellent job. Both he and Holly communicated clearly and accurately regarding the appointment time and services offered. Chris did a thorough and complete job and was a delight to work with.
Quentin Hermes
5 years ago
Erin installed our air conditioner and whole house humidifier. She was extremely knowledgeable and explained everything in great detail. The system works great and the quality is top notch. You can shop around town all you want, but nothing beats quality!
Jose Chavez
11 months ago
I went from phone call to having Marcos A. at my door in less then an hour! My water heater had an issue and Marcos figured out the problem in no time. He made the quick fix - something I had spent all weekend trying to figure out myself - and was on his way. Sometimes you just have to leave it to the pros.
Alyson Wasilawski
5 years ago
Ross was the technician who came out to repair my hose bib. He was very professional, wore booties as soon as he entered my house, and was very accommodating as I had left work late and couldn't arrive on time. He was efficient and fully reviewed all my options for the repair, and did a thorough job.
Top notch experience. Jessica called to let me know the techs were on the way (30 minutes ahead of time). Once here Austin and Pete quickly diagnosed the situation, presented choices, and executed to clear the drain up completely. They also suggested follow on care to avoid this situation from happening again. Great job by all !!
Marcela Spisiak
6 months ago
I am very happy with Chris who worked on our plumbing today. He worked long hours because of emergencies that came up and was very professional. When he came in he put covers on his shoes so he wouldn't track dirt in, same with the equipment he had to haul in. Covers on the wheels and such. He fixed the problem in a timely matter and we are very happy with the result and very thankful.
Maxine Chitwood
a year ago
I am so impressed with the professionalism and workmanship that I received. TJ had the issue evaluated and presented options to me. TJ and Jacob were here the next day and had the repairs completed promptly.Daniel in the office kept me up to date of the time of arrival. I could not have asked for better service... I was in the facility and property management field for years. I appreciate service when service is as great as 1st Quality gave me. Thank you TJ, Jacob and Daniel.👍
From the first phone call to the end of the job was very positive. Chris arrived on time, was polite, knowledgeable and did a great job. He went above and beyond to make us satisfied.
I have used Quality First for several years. Very well run organization. Kudos to their hiring department, their staff are very friendly, experiencd, thorough, courteous, and helpful. My latest visit was from Chris. He went above and beyond the normal service call. Very thorough and helpful results.
Walter Aeckerle
4 years ago
We have a second floor condo and were forced to stop using water (showers, bathroom, dishwasher) because water was backing up and flowing out a drain in the condo below us flooding the unit. Ross solved the problem very quickly and professionally with a snake to remove a blockage. Thank you Ross for helping us get things back to normal.I told Ross I will contact his company to schedule him for minor repairs involving bathroom faucets.Thanks for your help Ross.Walter & Candy Aeckerle
Audrey Roberts
a year ago
Carson and Thomas were amazing, they were timely, friendly, and made my experience as smooth as possible. I using them for any future plumbing needs. SIMPLY AMAZING!!
Thanks to Phil for his great service last week. He was knowledgeable and professional. I felt confident in his repair work. Also, thanks to Lauren who scheduled my appointment and Jessica who called to let me know Phil was on his way. With our busy lives all these details matter. Thanks Quality First!
Chris M. Was awesome. Very friendly and very child friendly. He fixed our air conditioner fast and easy, he even noticed a problem that they quoted us wrong and fixed that as well. We would definitely ask for Chris M to come back if we needed a plumber.
Draconistom87
4 years ago
While working last night in tearing out an old vanity in our bathroom I accidentally broke cpvc pipe for our cold water tap. I needed someone to come out fast. I tried ARS Rescue Rooter and I was unable to get someone to come out. I called this company and they responded within an hour of me calling. They were willing to book me after someone else canceled their appointment. Needless to say I am very GRATEFUL for their service and help last night. Ross was an awesome guy.
Quality 1st has some of the best service I've ever experienced. All of their technicians are professional, friendly, knowledgable, and a pleasure to work with. They've always been on time, and their dispatch team is great at communicating when they'll be arriving,I've been a member for 2 years total (off and on), and each time something goes wrong with our plumbing or HVAC, they are the first company I think of to call because I know the quality of their work is top tier. Brad came by today to check on our water heater that was leaking, and he did a great job explaining the different pros/cons of each option, and quickly gave me several estimates that I could use to make an educated choice.I also really appreciate the free yearly inspections that come with the membership - it gives me a piece of mind to know everything is working as it should and they will alert me of any potential issues that may come up in the future before they become a real headache. They are not the cheapest option, but you pay for the quality you get, and Quality 1st certainly has the highest quality around that I've seen. Thanks for everything Brad and Quality 1st!
Mary Bartelmey
3 years ago
Really just great service. Chris was our tech and was extremely professional and efficient. He made sure everything worked and was up to my satisfaction. Because of him, Quality got a lifelong customer out of me.
Joseph Hennigan
a month ago
Carson and Gavin came through and really helped us out! Our AC was broken and they were able to get the house back to normal all while we were in a rush to leave for a soccer tournament. Highly recommend!
Robert McCluskey
3 years ago
Quality First Plumbing & Heating, and their technician, Chris Montes, have earned our thanks and their coveted 5-Star rating. Chris worked with us to hold down costs while doing complex troubleshooting on both our air conditioning and heating systems.
John Szarenski
a month ago
Gavin M. was very professional. He was polite, showed up as scheduled and provided maintenance education regarding our clogged drain. Highly recommend him he is my new plumber in Denver for sure.
Paul G. Zadra
5 years ago
I purchased a refrigerator through Lowe's and they recommended Quality First to install a water line for the new fridge. My technician Brian was fast, very professional and did the job to my liking. He needed to pull my dishwasher out so he could run the line behind it. He reinstalled it and leveled it out, just like new. When he was finished he pressure-tested the line to make sure there were no leaks. From now on whenever I need plumbing done I will call Quality first. I will always ask for Brian. Great job.
Liz and Eldon
3 years ago
Justin our technician came out in the window Kristi provided and was extremely courteous and professional and got the job done. Kristi even called after he left to be certain everything was completed to our satisfaction and we were happy with the service. We would use them again!
Heidi Schwenzfeger
2 years ago
Dustin was AMAZING! We had an issue that couldn't be resolved and had dragged on. Dustin came in diagnosed it, told me the steps they would take to fix our issue. By the end of the day all was repaired. Clean efficient service!
Thomas Jeter
2 months ago
Chris was prompt and did a great job, helping me out. Will use this organization, again.
Travis Dilley
3 years ago
Nate came out to service my furnace the other day. He was fantastic. He explained everything he was doing and he even showed up before the allotted time frame which was appreciated since it was very chilly in my house. This company is great and I will be calling them back for some upcoming plumbing repairs I have also.
Sam quickly repaired my whole house humidifier. Brad gave me an estimate on extending a gas line for an oven range. Both guys were efficiently performed these tasks and did a quality job. Definitely will be using them in the future for HVAC and plumbing needs
asajj ventress
a year ago
Phil, did an awesome job with the problem in hand, he is professional, dedicated and attentive. I decided to go with annual member ship, with water leaks you never know, but now I feel in good hands.
Very impressed with our recent experience with Quality First. Everyone we dealt with were very helpful and highly professional. Emily got everything scheduled and answered our initial questions. Zach S and Blaine G were our technicians and they were great! Definitely 5 Star service. Highly recommend!!!
This review is WAYYY overdue. I’m so sorry for not posting sooner!! Quality first was called to my condo due to an issue in the building affecting my unit. They had to come out twice, and while the first visit was fine, it was the second plumber who really stuck out to me.Eli was just wonderful. He was professional, kind and knowledgeable and he went the extra mile to help explain what was going on and how it can be helped in the future. He suggested a couple products I could use, and he pointed out another issue he found that was unrelated. And since the issue had a quick and easy fix, he took care of it instead of suggesting it would need to be a separate service.One of the most discouraging things about a company is when they ‘nickel and dime you’ so to speak. To be honest, it was the HOA that paid for the repair for which they were sent out to fix, but the separate small issue he found, I would have had to pay for. But, because it was just so quick and easy and he was here, he tightened up a seal for me that was loose and told me what to keep an eye out for in the future.I just cannot say enough how much I appreciated his kindness and professionalism, and I should add, I was especially neurotic about the plumbing issue since my home flooded early this year. He wasn’t annoyed by my hovering and asking questions, he was patient and understanding of my concerns. Again, I cannot speak to their pricing, but I can say that I would recommend them based on the interaction with Eli. I hope he is a valued employee within your company as he certainly was a good representative of what good customer service should look like.Thanks Eli!! And thanks Quality First - I haven’t had any issues since!!
We had a leak in the basement toilette and after other companies canceling their appointments to fix the problem, we found Quality First and we are glad we did! Eli has done a great job replacing the old toilette leaving no mess! We ended up replacing the toilette upstairs, too. We would definitely recommend Quality First to our friends and family.
Angie Williams
4 years ago
Thank you for a job well done! Glen Smith was prompt, very considerate, and quickly diagnosed the problem with the automatic kitchen faucet, AND proposed two solutions; expensive and cheap. He had it fixed in no time and saved us a lot of money. We are very pleased!
After moving into our new home I discovered that the backyard hose bibb had an unusual thread that would not accept the standard hose fitting. I looked for a solution at a number of hardware stores. Greg S. from Quality First recognized the brand and persisted in finding the part that was missing. Quality First not only made the repair at a minimal cost, but communicated with me throughout the process of looking for and finding the part. I am very happy with their personal service and the outcome.
Quality 1st sent Jacob out to repair a leak in the outlet pipe from our water heater. Not only was the company able to send someone out the same day, Jacob was exactly on time. He arrived at 12:00 for a 12 - 2 appointment window. He checked out the leak, wrote up a quote and removed and soldered in place the replacement in less than an hour. Included was an extension to the water heater drain pipe so it extended to the floor drain instead of just pointing at it from a foot away.The location was cleaner when he left than when he arrived.In addition, Jacob took the time to look at and get me a quote for a different job, replacing the handles and faucet on our master bathroom tub. A job for a future date.Jacob was professional; courteous enough to wear covers over his shoes, and wasted no time getting the job done. I will use Quality 1st Plumbing and Heating again, and if I can, request Jacob Jones to be the plumber they send.
Our water heater was leaking on a weekend and we thought we were going to have to wait until Monday to get it fixed. Ross V. replaced a 50 gallon on Sunday! Not only did he do a great job but also made sure we were up to code (which the previous company did not do).
Luke was a great help today in a plumbing crisis. He was polite, respectful and did an amazing job fixing our plumbing situation. I would highly recommend Quality Service Group - request Luke!
Zach S. and Paul W. were 2 things most plumbers are not, on time and straight forward. They walked us through everything that needed to be done and were in and out very quickly. Absolutely recommend quality first for your plumbing needs.
jerry wilford
5 years ago
I was very pleased with your business. Christy & Katie were very friendly to me on the phone and kept me informed from the very first phone call. Corey did a fantastic job finding my problem and had it fixed in no time.
I look forward to having you service my AC & Heating for years to come.
Brandon Astrauskas
3 years ago
Phil Metz was extremely responsive and nailed me out in one business day. He even came late in the day to help us out. We were listing out property and needed some last minute work done. He replaced a pipe in the basement that was leaking and they fixed a leak on the main water line. All last minute notice with such professionalism. I always recommend quality first when a friend needs a plumber.
Carson and Tiffany did a fine job; unfortunately they have a tough job. We needed emergency help after-hours, these services are expensive, that’s just the reality.Tiffany was very helpful and understanding on the phone. She appreciated our concern and dispatched Carson expeditiously. She also informed me of a non-refundable $250 after-hours charge.Carson arrived quickly and was professional. We had diagnosed the situation further while waiting for his arrival, and the original concern was alleviated - the hot water heater was not leaking. A less serious, yet difficult to fix leak from the AC condensate was the problem. We discussed this and the options were simply: “pay $339 for no work to be performed, or $714 for a temporary fix with no warranty”.Once again, need to emphasize that this is not the fault of the customer-facing employees. The situation was difficult. I need a new AC system. An upstairs utility closet was leaking through the floor into the downstairs bathroom. We received the fix required at the time needed. This costs a premium, yet I still need a new AC.If you are not a wealthy person these services can gouge you painfully. The $250 trip charge was accurate - there was also a normal $89 trip charge on top of that! And the non-refundable is also accurate, as I would have to pay $339 once I accepted the service visit. This is probably a necessary business model. In this case it tipped heavily in favor of the business.I would appreciate consideration from management in our case, will be contacting the company, their response will determine the follow-up of this review. Watch this space!
Brian S. Installed a new water heater for us, by himself! He did a great job and worked very quickly and proficiently. Very happy with his service.
T.J True responded to an emergency water leak at my building on a Saturday evening and he was great. He was thorough, started with a conservative approach to find the leak which I appreciated and his approach was successful. I highly recommend Quality First Service Group.
Elliot Winkler
a year ago
We had a blockage in our shower that was preventing water from draining effectively. When we called the company, they told us they would be able to come out the next day in the morning. The next day they called us and told us that someone would be able to come out sooner than expected. This was great news! Brad came out, took a look, and was very quickly able to diagnose and resolve the problem. We're very grateful!
Sami Goffinski
4 months ago
Brad Wieties and his partner came out and noticed there wasn't a leak and had helped us clean out our garbage disposal so we didn't have to deal with a stench. They were very kind and very helpful would definitely recommend to anyone looking for genuine help and courtesy.
Thank you for sending Brad here today to check the plumbing. He showed up on time, checked everything out, made a repair. He was professional, courteous and kind. He is a credit to your company.
Priscilla Kendell
2 months ago
The service was outstanding! My drain that was clogged is now draining beautifully. Billy was very kind, patient, considerate, efficient, and clean! He answered all my questions and explained things in layman's terms and gave great suggestions on how to avoid future issues. I highly recommend this company.
Megan McDonald
a year ago
Luke Milligan was incredible! I've had some difficulty with water backing up in my bathroom: sink, toilet, and bathtub. Luke came by (in a very timely manner) and wasted no time getting to work. He was very professional, friendly, and personable. He was curtious, clean, fast, and efficient. I would not hesitate a second to call him back over for a service!
Kristi Garrison
6 years ago
Quality First Plumbing & Heating is a little on the pricey side, but the work is going to be done right, and they get someone out to your house as soon as possible. Mark Canty is the guy to ask for! He did great work, was courteous, explained the situation, and had great advice for me. Mark made sure to make me feel like a loyal customer!
David Andrews
7 months ago
Pete has worked on our boiler since we bought the house in May and done an excellent job. We had to install a bucket pump because the drain line has corroded and collapsed!
Brad was amazing very thorough respectful and thoughtful! Took his time to make sure the job was done correctly and efficiently! If you’re looking for someone to do the job right the first time at the right price then I will definitely contact these guys!
Mike White came out very fast, took time to explain, fix, and tell me what needed to be done in the future. Best experience with a plumbing company and specific plumber so far. Highly recommend Mike if you want someone that truly wants to take care of his customer.
Pete was extremely professional and quick to fix the issue that was a critical emergency. Once he fixed the emergency he went over my options and the costs associated and didn’t try to upsell me. Will use again
Collin Selahowski
a year ago
Billy was awesome! Quick, easy to chat with, on time and showed us exactly what the problem was. Thanks for always providing honest and helpful service!
Jacob came and did a good job dealing with a gas line issue that we recently had here at our condo complex. He was very polite and professional in explaining what needed to be done in the unit and what the process looked like.
Ashe In America
a year ago
I lost my job a couple weeks ago, suddenly and without any severance. So when the garbage disposal broke and the sink started leaking, I panicked thinking about a large plumbing bill.Phil and Chris showed up and were an absolute pleasure to work with. They diagnosed the issue and worked with me to find the lowest cost option to solve the problem. They were able to cut the cost by 60% and fixed my disposal in less than 30 minutes.I cannot recommend Quality First enough. This is a terrible economy to experience unexpected expenses. Quality First didn't try to upsell me or pad the costs. They worked with me and solved the problem. I will be using Quality First Service Group for all repair and service needs. I hope Phil and Chris are the people they send because they were amazing. Thanks, guys!
Chris Cumming
4 years ago
I called for an estimate and Ross came out on a Saturday to give me that estimate. I was pleasantly surprised when Ross said he could come out the next day to do the work. It was completed in a very timely manner. I’m very satisfied with the work, Ross was friendly and even took time to make friends with my dog. Reasonable price, efficient and friendly, will call again for any future plumbing issues.
Allison Athey
2 years ago
Had a small leak under our sink that we noticed yesterday afternoon and we were able to call Kristi and get an appointment first thing this morning. Pete arrived on time and quickly found and repaired the valves that were causing the leak and water issue. Quality job to get a timely appointment and we are so happy that it was resolved so professionally. Thank you for a job well done! We will be using Quality First in the future because of this great service!
Bernadine Montoya
a month ago
Dexter and Thomas were very thoughtful and were very thorough. Very nice guys. I would recommend this business.
Man, where to start! Coming home to a flooded garage is never fun! Especially when it's after hours. Thankfully, our technician, Zach, showed up and was amazing. He was super friendly, honest, and always kept us up to date on what was happening. Even when faced with a mysterious leak, Zach took his time to identify the issue and ultimately came up with a solution to fix it. From now on if I ever need more plumbing, Quality First Plumbing & Heating will be my go to! Thanks again Zach!
Yadira Brinkman
4 years ago
Greg did a phenomenal job and was extremely pleasant to be around! He was very kind and courteous the entire time he was in my home! He explained everything to me as he was going through, and showed me what exactly was going on. I was so pleased with the work done, I will personally request Greg for all of my plumbing needs! Thank you Greg for being so wonderful!
This company is a complete RIP OFF and I do not recommend using them. My property management company sent them out to one of my rental properties to provide a quote for a bath/shower combo that had poor water pressure and just needed a new shower valve. They billed us $245 for a trip charge and plumbing diagnostic (see attached photo) ...you heard me right...$245 just to come out and give us a quote. They claim this fee is in line with the industry and I am sure the owner will reply to this review stating the same thing as all of the other complaints they have received about their unethical pricing however it is ABSOLUTELY not even close to the industry standard! Do yourself a favor and call Applewood Plumbing & Heating who is a large reputable company and they charge a flat fee of $29 to come out and diagnose a problem with no obligation to use them for the repair if you don't want to...not $245 like this RIP OFF company!
Quality 1st responded quickly to repair our furnace. (Rochelle) scheduled the work promptly and was even able to assign our technician (Chris) earlier than originally scheduled. (Chris) performed the work efficiently and professionally, explaining everything as the work progressed.Thanks for the excellent service!Glen S
Adam Barnhard
9 months ago
The job included cutting drywall to install shutoff valves to water lines. Chris did an incredible job making sure I knew exactly what was happening, what the outcomes would be, and coordinated with me so I could source an access panel that fit the hole he cut perfectly
Our plumber Joe V. was excellent! My wife and I recently encountered an issue with our basement drains backing up. Joe was able to quickly diagnose and fix the issue, checked our entire system to ensure the problem was fixed, and also provided us valuable information regarding possible things to look out for in an older home like ours. These guys really go the extra mile - I highly recommend them, and will definitely be using them in the future.
We were having garbage disposal and sink issues over the weekend. Called on Monday, they were busy but they squeezed us in. The office staff called me a few times to update me on status.Jacob Jones was the licensed plumber who came and he was so kind and professional. I was at work so my mom was home with the baby. Jacob was so patient as my mom and I had to talk back and forth over the phone to him. The work was done to perfection all the mess was cleaned up and put together before I got home. We will definitely be calling Quality 1st again and asking for Jacob.
Thanks from Aurora! I called a different company first after searching reviews and after they came by we wanted to get another quote so I called Quality 1st as their service sticker was placed on our water heater as the ones who originally did the install.For this call Pete Duran was our technician and moving forward I would certainly recommend him again in the future. Very professional, super efficient, & a good guy to work with. 5 stars for sure.
Thomas & Jordan were Awesome! Courteous, great personalities.. shared what they were doing and answered any of my questions.. I would Highly recommend Quality 1st Plumbing & Heating... They did a great job getting my sink unclogged..... with some hints too..
Andre was amazing! He was extremely friendly and very professional! He did a great job when we had a plumbing emergency! He is very prompt and professional! I believe Andre is a huge asset to this company!
Very professional, highly responsive, and all around good people to work with. Brian was the lead on our project with assistance from Carson and David. We had a leaking/failed circulation pump on our building's boiler. They were able to come out on short notice and assess the situation. They tried some immediate repairs and were able to partially mitigate the leak until new parts could be ordered/received. The first shipment did no have the correct parts and our repaired did get delayed but the office was very quick to let us know and ensure us they were expediting as best they could. Ultimately, these guys spent a lot of time ensuring the repair was correct and going to last. They were very communicative about what was happening, what was working, and what was not. These guys are highly recommended for all your plumbing needs. We will be using them again!
Brian Schmahl has been amazing to work with. Takes care of issues in a professional manner and is extremely responsive. I highly recommend using him and Quality First Plumbing for any plumbing need you have.
Tammy Roberts
2 years ago
The pipe going to my hose bib in my new home was cracked so I called Quality First. They sent out Thomas and Zach D. who did a wonderful job. They not only fixed my hose bib but discovered my water pressure was too high so added a PRV so I don't blow out my plumbing. Both Thomas and Zach were professional and very friendly. I enjoyed working with them and will use them again in the future. I highly recommend this company for any of your plumbing, electrical or HVAC needs.
Christine Le
3 months ago
Chris R. was very courteous and so polite! Thomas, team lead, was exceptionally friendly and personable. Field supervisor Brian S. was extremely knowledgeable and fair! Super grateful for Brian's assistance and honesty! Chris helped with additional information and advice which was all very helpful and I'm appreciative of all 4 of these guys! Most friendly staff I have ever worked with!
Randy Schroeder
11 months ago
Angela, dispatcher, called me and asked if I wanted an earlier appointment. That was nice. Marcos, plumber, showed up on time and put on shoe covers. That was a good start. Marcos used drop cloths and fixed the clogged kitchen drain.I was happy with the job done. The cost was a little high but the job done was done right.Thank youRandy
Janine Lopez
7 months ago
Marcos was professional, patient and so helpful. Fixed the leak in no time! Much appreciated.
Just had Mark with Quality First install tankless water heater system in the house. Can not give enough praise. Showed up promptly, knew his stuff, clean, courteous and just the type of person you hope to always get when having a major issue at your home and you dont know anything about what to do or how to fix it. I would absolutely recommend Quality First for any of their services!
Thomas and Phil replaced our sewer line. They explained everything and really helped us through the entire process. I plan to keep using them as they were very honest
Chris Kennington
2 years ago
Thomas came out after my emergency call on a Sunday and made quick work of the critical first step of my very nasty issue. I found out I had a broken sewer line that goes underneath my home through my crawl space, which likely had been an issue for some time. This means Thomas had to brave literally working in a cesspool and he did it with conviction and a smile. Tip of the cap to Thomas, I'm incredibly grateful he does what he does. Great response time, great work all around!
Carson did a great job fixing our sink. Quality First was communicative and Carson was on time and helpful.
James and Dexter did a great job getting my house blower working so the A/C could run. I asked a few quotes, they explained the pros and cons do doing the work this year.
anna spalding
3 months ago
Carson is the technician thst came to teach me use my air/heat controller. He also set it for me so i that didn’t have to have the fan on full time.
If you are looking for a professional, exceptional, customer-service oriented experience that will leave no doubt you contacted the right company, call Quality First Plumbing and Heating. From our first interaction with Rochelle as our scheduler to our amazing technician Brandon, we were served with the highest quality. Brandon listened, treated our home as if it were his own, and completely resolved our issues. We won't hesitate to recommend or employ this company again. Thank you Quality First - you are most appropriately named and very much appreciated!
Brandon Hibl
4 months ago
Zach was professional & honest. When our secondary drain was backed up he went the extra mile to ensure things were working properly once the drain was cleared.
Dannielle Thompson
3 years ago
Michael was such a pleasure to work with. He walked me through the entire process and explained everything to me. The price was reasonable and he was very honest and straight forward. I would highly recommend Michael and Quality First Plumbing and Heating.
Greg was great! Total lifesaver. We had a low pressure issue with a shower and he was able to fix it for us easily!He was very friendly and gave us some great advice about further plumbing needs. Will definitely be calling them in the future!Update: I called in again and Thomas came out. He was knowledgeable and friendly. Glad to be working with them again!
Paul was professional, knowledgeable, and made the whole process of changing out the water heater easy. He arrived 90 mins after I found the leak. Couldn't ask for better service.
Daniel Schappaugh
a month ago
Holly was very polite. And professional. Our Technician Zach Duran was very nice. Very Professional and very thoughtful. Was not worried about him being in our home. I would strongly recommend this Company. And Use them again also
Paola Miranda
4 years ago
I am so grateful we found Quality First, and specifically our technicians, Sam and Michael. They were prompt to show up both times we needed them, they were thorough while explaining the issues and costs, and they gave us a few options that could work for us. Ultimately and most important, they were able to fix the issues that were presented to them. Katie and Bree were extremely helpful in the scheduling process as well as billing, and just made everything super easy for us. We will begin a maintenance contract from now on with them so we can continue to use their services.
keith frechette
2 years ago
Thomas & Jordan were amazing. They educated us on all aspects of our home plumbing and were extremely polite, respectful and knowledgeable. They are a great team.
Scott Straight
3 years ago
First the positives: great customer service when I called and follow up, and the technician was very professional and courteous. The negatives are: The Tech finished the job and left, but I immediately discovered a leak. He had to re-install the garbage disposal (caught him before he drove away). The other negative is that I thought it was a very expensive, although I did not do any comparison shopping. I suspect all plumbing services are comparably expensive.
William Slansky
a year ago
Excellent service from your technichian Zach Duran. He got to our home sooner than expected and handled our sewer backup quickly and efficiently. He even cleaned up afterwards.Thanks
Chelsea Marie Wyatt
2 years ago
Do not use this company. They are responsive, but their rates are phenomenal compared to what other plumbers charge or what the job actually should cost. My first interaction with them, they tried to charge me $1,330 for a job that another company, 303 Plumbing, did for $250, and did not even diagnose the need properly. The second time, I called them again by mistake. Just re-setting a toilet was quoted at $456!!! Obscene. And you're on the hook for a $45 trip charge every time they come out, so I'm sure some folks just pay. After complaining about the price for the toilet, the plumber called back saying he was new and used the wrong code and the actual charge was $330. After further negotiating, he waived the trip fee and we were down to $290. 303 Plumbing, who I'll use from now on would have done it for $180. The front office also calls obsessively, for everything from checking Covid protocol to getting a credit card in advance of the job - and they never take care of this on your official call. The front office also did not know what day it was, that the job was actually in progress, or have a good handle on pricing. This company needs to get its act together in the front office and train its plumbers on pricing properly and stop gauging. Get a view of what pricing is in the marketplace.
Jace Rollins
7 months ago
Had a great experience with Quality First. Will do repeat business! Charlotte got us scheduled quickly. Chris came out and was fantastic. We had a plumbing issue he solved and was able to help with some additional planned preventative work. Highly recommend. He was patient and kind - no judgement toward my first time home owner newbie questions. Much appreciated.
Richard Wills
4 years ago
Nate and Ricky repaired my AC today. They were on time, very friendly, courteous and competent. They explained the problems, did the repairs promptly and picked up after themselves. Good job, guys!
Brian and Billy performed a very thorough and professional leak test on a 6 unit Townhome building. They were very courteous to those residents they had contact with during their 2 hour test. Excellent professionals who we will use again in the future. Thank you Brian and Billy.
Joe was my plumber that showed up for emergency plumbing services. He was excellent. He ensured his work was thorough. There were challenges working on my house’s piping system, and he didn’t give up until the solution was presented and executed. I would recommend Joe for all plumbing services. He was very kind to my son as well. Thank you Joe!
Mike Fairfield
2 years ago
Zachary actually showed up early after a call from the company to see if it was ok, We discussed the problem with the sewer, he presented three options and the price of each, we decided on one. After about an hour or so we finally broke through the plug at 110'. My line is 117'. It was so nice to have a Technician say what he will do and then do what he said. There was no up selling or changing what they were doing like Done Plumbing did several years ago on the same problem. Zachary is a credit to himself and to his company. Also the nice lady that answered their phone, very helpful and friendly.
Jason Battista
4 years ago
Eli Easter was the most thorough, knowledgeable, and professional plumber I have worked with. We had excellent quality of service for the acute issue, but in addition, he was very proactive with the plumbing in the rest of the house and found an additional, important issue. I highly recommend Eli for anyone who needs a plumber.
Connie Wilson
11 months ago
Dexter and James were very friendly and helpful in giving me options for solving my heating problems. They carefully checked my system and diagnosed the problem. I look forward to having them back to complete the job when all the parts arrive!
We were 100% satisfied with Ray from Quality First Plumbing and the work, honesty, and experience he has with plumbing issues. He was happy to work alongside of us to obtain a resolution to our issue. We will be contacting Ray at Quality First for all of our future plumbing needs.
I am going to agree with a prior review that everyone at the business is a pleasure to deal, with but the price structure is not consistent with other companies.I called for a clogged drain in our master shower bath and the company was able to come out the same morning, which was great. Total charge was $339 to snake the drain, which took about 5 mins. Most companies will make the call out fee of $39 part of the total price if you use their service, but this company still adds it as an additional line item, along with a $50 charge to pour a cleaning solution that you can buy on Amazon for $13.Nice people to deal with, but will seek other options from licensed companies in our area next time I have a plumbing need.
Andrew Forino
3 years ago
Coming back from a week long trip to no heat in the winter time isn't the best thing. Luckily I called Quality First right away and they were able to get Chris out to my house within 45 mins of that phone call. Chris was great and figured out the issue. He was also the brave sole who pulled the unfortunate squirrel that was stuck in my furnace vent pipe. Thank you Quality First!
Recently, our basement drain backflowed. My husband and I are new homeowners and were very uncertain as to what to do. Additionally, our home was built in the 1950's, so we were concerned of additional problems. We called a plumber we've used in the past, but couldn't get him out for another week.I was nervous to try Quality First Plumbing & Heating since I didn't know much about them. I am so happy we did. We called on a Sunday, and Eli came out that same day. He was very friendly and knowledgable. Plus, he took the time to greet our dog and let her become familiar with his presence. It's those little things that really demonstrate quality service and build rapport. He took a look at the basement and explained a variety of options we could go with. He explained each one, showed us the prices, shared his recommendation, and gave us time to decide. I really like that he gave us his recommendation, but didn't push anything on us.After he was done, he took the time to sanitize his workspace and wherever he walked. He explained a couple ways we could maximize the life of our pipes and gave us the leftover grease destroyer/buildup remover to use before we go to bed. Overall, we are very happy with Quality First Plumbing & Heating. I would highly recommend them to other homeowners. Thank you Eli!
Lane O’Brien
5 months ago
Brian did a great job, he was very nice and very helpful.
Jeswanth Joel Paul
5 years ago
I had to get our kitchen faucet replaced. the plumber was great but i feel the cost is too high so this likely be the last time I will be going with this company. there were competing companies that would install a basic kitchen faucet for less than half of what i was charged. Purchasing through Amazon or home depot you could have an expert installation with the same assurances and warranty for much lesser cost.
Mike Augustine
3 months ago
Very knowledgeable and professional. Appreciate talking to someone that has been in the business and takes pride in his work.
High quality service from Ross. He was performing a search for leaks for the HOA in which my townhome is located. He was very professional and polite. He explained that he found no leaks, but I did need a main valve. He showed me why it was necessary. I had a good feeling about him, so I had him do the work. I am very satisfied and would request him for future plumbing and heating jobs.
Jennifer Mitchell
8 months ago
Excellent customer service from Billy!! Will definitely use Quality First again! Beyond excellent communication and very, very kind and helpful!
Thomas was super responsive and helpful, was willing to share knowledge and advice while just giving a free quote which was above and beyond. The knowledge earned was much appreciated from a professional to a new homeowner!
Beautiful Bee
2 years ago
everyone at quality first is a top rate professional from the office staff to the techs. Today I worked with Ray Wamsley and everything was great.I have had the the maintenance contract for years because its the best deal going. they visit a few times a year to be sure HVAC is working great and no unexpected expenses will happen. I also call them for our incidental needs, including today when I needed the guest shower fixed.everyone at quality first is friendly, capeable and thorough. five stars.
Matt Dicker came out very quickly after our on-site maintenance needed a specialist! He made quick work of a backed-up sink and kept the are clean the whole time! Friendly and fast, hope the rest of the company is the same!
Brad Hoggatt
8 months ago
Phil Metz was very professional and responsive with our hot water heater issue! Phil was very quick in his repair but very thorough! Will use him again for any issue we run into!
Zachary and David were very pleasant and professional during our drain cleaning. They were personable, knowledgeable and did a great job. Highly recommended.
Carson and Thomas were out services a water heater, in my apt! Great to guys, outstanding customer service and friendliness as well! I appreciate the service! Thank you
Huge Shout out to Tobie Cordova!!!! 🙌I work in a restaurant, our hot water heater went down which meant we had to shut down due to it being a health code violation had we not. I had 2 different companies come out and they both said we needed a brand new water heater, got a quote of $16,000 the first company, the 2nd quoted us $29,800 for replacement. Decided to call quality 1st, and so glad we did. They sent a tech out wothing an hour, and Tobie arrived and got to work. He was the only tech that did his due diligence and had his tools ready to diagnose. The Other company's just said it was old and needed replaced. Tobie diagnosed a bad blower motor and said he could have it next day by noon. By 1230pm he showed up, took old motor out, installed new one, and BAM! Water heater igniter and within an hour we had hot water. Needless to say we were able to reopen and serve our community. If it has not been for Tobie and quality 1st immediate attention, we would have been out thousands of dollars. Thank you Tobie and thank you quality 1st! You all saved the day and we are forever grateful.
melissa crist
5 years ago
Kris Grimes did an exceptional job replacing the water heater in my condo this morning. He was very professional and answered all of my questions. Quality First has done it again! Highly recommended!
We had a leak inside our furnace from our AC unit and could not figure what is happening. Patrick, with Quality 1st Service, came and repaired our issues with prompt, professional, and quality service. He was an absolute delight to have in our home. One of the most polite, knowledgeable, and caring individuals we have worked with in a long time for repairs like this. They had us up and running faster than we had expected. Excellent job and so thankful! We highly recommend Patrick and his team for home repairs for your HVAC system.
Ana Hernandez
9 months ago
Kurtis from Quality First came out to fix an issue with our furnace and was fast, friendly, and efficient. Would definitely recommend!
Christoph (Chris)
4 years ago
Came out to give me an estimate for a new tankless unit. The gentleman who came out spent maybe 5 minutes with me in my home. He snapped a couple pictures of the closet where the unit is located, and left. I told him where the crawl space was, and he told me he wasn't going to get into my crawl space. This is a necessary step in giving an accurate and honest estimate. He needed to know where the meter was and also how much piping he had to run for the gas lines. Also, every other company I have had out so far to give me estimates for the same work went into the crawl space and checked several other areas relating to the job. Their estimate came back about 5k higher than all other companies. Extremely disappointing the google reviews would have had me blindly trusting this company. I almost got ripped off... Always do your own due-diligence no matter how good or trust worthy the company may be.
Ryan Aldridge
5 years ago
Jacob did a fantastic job replacing our 2 hot water heaters and all of the nearby existing improperly installed plumbing and venting. He took the time to do the job the right way, which I have a very high standard and never had to question him once. Even the inspector was impressed with the quality of work performed and said that is a rarity. This company definitely lives up to their name and I highly recommend them to anyone.
Kyle McDonnell
3 years ago
I had chose Quality First Plumbing and Heating from a few choices and I'm glad I did! The initial conversation with the secretary and subsequent visit by BLANK were fast, informative, and pleasant. I ended up scheduling on 7/14/2020 for an air conditioning unit, new heater, and some ducting work. The team arrived at 9am; Sam along with Josh and Zach to help move the project along with Ricky and who came by to check on the project. Sam, along with Josh and Zach were incredibly informative about the entire process, keeping me informed on everything they were doing and were pleasant to deal with throughout the job. I know that I will use Quality First for anymore home projects that pop along the way and I highly reccomend giving them a try for your next home project.
After having problems with my AC system for a couple summers, I finally found a company that knew how the AC systems worked, explained it to me, and gave me a unrivaled quality product AND service. The technician (Jordan) was respectful of my animals and extremely knowledgeable! Look no further. This company is on point!Josh
Phil and Gavin were on time, efficient, and professional. They diagnosed the problem, provided a solution, and switched out my defective water heater in just a couple hours. The repair has had no problems, and it was a pleasure. Plus, they were both nice guys. I highly recommend.
Thomas and Chris went above and beyond to help us with our leak! They were incredibly professional and friendly and ready to answer any questions we had. They easily fixed our issue in a timely manner and explained the process throughout! We are first time home buyers and they offered their expertise and knowledge to help us understand our needs and current system. We decided to sign up for the membership with Quality First because both Thomas and Chris provided fantastic service! Thanks guys!
jeffrey preister
3 years ago
Zach came out to access the leak in my water line. It was determined that I needed the repair and that I had to coordinate with the city to turn off the water. So I was to call when i could get the city out to shut down the water. So they said there charge to estimate was $45.00. They made a mistake and charged me $450.00. They said that they would refund the money. I'm still waiting 4 days later. I told Zach, the tech, I was disappointed in this and he gave me ATTITUDE! SHAME
Rick Siddiqui
2 years ago
The work and workmanship of Quality First Plumbing never dissapoints us. Zach S and Zach D did a fantastic job in resolving the clogged kitchen sink in our basement, along with the replacement of our Garbage Disposal. Zach S explained every part of the process better than my doctor! Both (Zach's) are very precise and detailed.There were no surprises, just a super happy household that now has their basement's kitchen unclogged, and we always know who to contact if there's any plubing or HVAC issues in the future.
Jeanne McAtee
3 years ago
Josh and Nate worked really hard installing my water heater. It took longer than expected but they didn't stop working until they got it installed properly. They were very friendly and polite. My only small gripe was they had to temporarily remove a section of garden fencing I had across the front of my first floor patio and they weren't able to get it back the way it was after they finished installing the water heater so I had to fix it. I think they were tired after spending over five hours installing the water heater. Otherwise, they cleaned up after themselves and did their work very well.
Brian S. and Luke M. came out to assess my issues. They listened carefully and gave me estimates for several different repair options. They were great at explaining the issues and the pros and cons of each solution.Brian came back a couple days later to complete the repairs. Everything was just as discussed and explained in the estimate. He was friendly and professional. He took great care to ensure everything was done well.
Everyone I spoke with to set the appointment, and to confirm it were very friendly and helpful. The plumbers who came to my home, Carson & Matt, were awesome! They were friendly and efficient and on time. Would definitely recommend!!
After the first plumber stood me up, I called Quality First on the recommendation from a friend. Holly answered the call promptly and, despite my panic about the water coming in to my bedroom, was reassuring and supportive. She was able to communicate with dispatch and keep me informed on timing. Brad arrived right on time and was great to work with. He was quick to assess the situation, explain the process to me, and get to work. Once he found the leak, he patiently explained what was going on and my options. and even more patiently, answered my barrage of questions and what ifs. This was a great experience -- and Quality First will always be more first call moving forward.
T.J. True was professional, timely and efficient. He stayed to make sure that after we turned the water back on our leak was fixed. The office stayed in communication about timing and offered same day service for our water emergency. Would recommend.
Keith Tilford
3 years ago
Could not be happier with the service from Quality First! They worked us in on the same day and our plumber Nate was super attentive to the problem, actually saving us a lot of money by noticing I had bought the wrong size adapter for the supply lines on our new faucet. We were also having issues reconnecting the drain after replacing sink/countertops, so Nate built a custom p-trap to fit the new dimensions. Would absolutely call these guys again (but I hope I don't have to)!
Excellent, knowledgeable service by Brian and Carson. We appreciated the expertise by Brian and the repoure between the two technicians.
The issue was resolved, we agreed to install Scale RX for our unit.
Jessica Conklin
11 months ago
Thomas and David were amazing they came in assessed the situation and made sure that they could move around my furniture and stuff to get the water heater in they were very nice and polite. They noticed a burial site that my son had created for a worm that he found and made sure to cover it so that they wouldn't disturb it while putting in the water heater. They explained exactly what they were doing what I might find what issue was I could have and if I had where to go to solve them and I would definitely use your plumbing service.
Jedadiah OBrien
a year ago
Brian and his team are very knowledgeable and professional. They left the place cleaner than when they arrived. He made suggestions on other items in need of repair without making it fell like a sales pitch.
We Had Zach Shelley as as our service tech to cap a gas line on an older gas fireplace in preparation to install a new electric fireplace. Zach showed up on time explained the job thoroughly and got to work. He completed the job quickly which required cutting a hole in the drywall. Although this is typically a messy job, Zach covered the work area and then cleaned up the mess. Throughout the process he was friendly and professional. Based on this experience, I can confidently recommend Quality 1st plumbing and heating. Ask for Zach if he’s available. He’s top notch. Well done.
We had a great experience with Quality First Service Group! They arrived on time and did an efficient job at installing our new water heater. Our water heater was the original (20 years old) and was in need of major replacement so that our water could be safe and clean. Phil and Carson were able to come out the next day and install our new one which was great news to us! Our water has improved immensely and we no longer have luke warm brown water spitting out of our faucets!
We cannot give a high enough rating for our recent service. Specifically, Mike, our plumber that handled our Navien tankless water heater was awesome. He went way above the job to race from 144th and I-25 to the DTC to pick up the part that got shipped in right before they closed. He then ran over to our house and worked from 6:00 to 11:00 at night to get the job done. Oh by the way...he did this on his day off! He was very personable and genuinely cared about getting hot water back to our house. If your looking for a plumber, Mike is the man.
This is the best plumbing company I've ever worked with! Phil Metz from Quality First Plumbing & Heating was very professional and knowledgeable and was able to properly diagnose and resolve my plumbing issues.Before I called Quality First Plumbing & Heating, I called Roto Rooter. BIG MISTAKE. DON't CALL ROTO ROOTER. Anyway, my main sewer line backed up a few weeks ago and I called Roto Rooter to unclog it.They came over and over charged me to unclog my main line and then didn't even fully unclog it. They had to come back a second time to fully unclog it and even then I wasn't sure if they did a good job because they didn't use a camera to inspect the pipe. They just left and water was still coming up through the drain.Thankfully, I called Quality First Plumbing and Phil Metz came over the next morning and fixed everything. Thank you Phil and Quality First Plumbing & Heating. I'm definitely recommending you to my friends and will be calling you for future plumbing and heating needs.
Superior customer service from the initial phone call to the completion of the job. This is my first experience with this company and I couldn’t be more pleased. Jacob, the plumber who actually did the work, was clean, polite, worked quickly and was personable. I would highly recommend this plumbing company.
We worked with Brad Wieties in our dental practice and he was great! I had very little knowledge of the ins/outs of a water heater. Brad took the time to explain the working parts so I could better understand our repair. Will always ask for Brad in the future! Highly recommend!
Rhonda Corrick
3 years ago
I was having a washer/dryer combo installed at our daughters condo unit and the shutoff valve to the water hookup for the washer broke. The water to 7 other units had to be shut off to stop the water from pouring from the broken w/d shutoff valve. After calling a couple of other plumbers, who couldn't serve the emergency until the next day; Greg with Quality was sent to the job. Upon arriving, Greg assessed the situation asked the necessary questions to provide a quote to get my unit repaired and the building back online. Greg provided 2-quotes and a full explanation of the work to be completed. The work was done to my satisfaction and in the amount of time projected for the repairs. I made a follow-up call to Greg as the hot water was not flowing to my unit. Through FaceTime, Greg patiently walked me through getting the hot water running through the lines. (The hot water valve and pump had been shut off by the installation tech who was trying to shut off the water to the unit). I can not say if what I paid was a good price as I was not in a position to price shop . I can only attest to the fact that what was needed to be done was done and Greg was efficient, thorough and professional.
Thomas & Cody did an excellent job on site repairing and outdoor leak. They added a shut-off valve as well for the outdoors. Very happy with the work very efficient and professional.
Debbie Miller
3 years ago
I had a new gas dryer replaced in my salon and the technician found a gas leak when doing the installation. I called Quality 1st Plumbing and was told that Michael could be there in about an hour. It was a pleasure to work with Michael. He was very comprehensive, gave me plenty of options to fit within my budget and delivered the service with the upmost professionalism. I would highly recommend his work!
Carolyn & Steve Talcott
9 months ago
My furnace had been intermittently working for years, causing us much frustration. I called another reputable service company, but they couldn't find anything wrong. Recently, when the furnace stopped working entirely, I called Quality First. They had just recently replaced my water heater, and we were very happy with the installation. And since they are one of the few companies that services southern Douglas County, I called them again. I gave the technicians, Tony P and Shane K, the complete story on our 24-year-old furnace. Tony P was extremely knowledgeable with furnaces; even one as old as mine. He first noticed that the blinking LED was a code. He looked up the code on the back of the cover, and that clued them in to what was wrong. To our relief, after 24 years, the exhaust pipe had sagged just enough to be slightly below level and wasn't draining properly. They raised the exhaust pipe to a positive angle and the furnace started right up, and continued to start, on demand, consistently, after several tests. Problem solved! And it only cost me the assessment fee of $95. It was a simple problem but being able to tap into Quality First's vast repository of knowledge was worth every penny! In addition, knowing that Quality First is there to solve your problem and not just make a buck is very reassuring. After a couple weeks and several chilly nights, our furnace continues to run reliably and consistently. This is our second time working with Quality First. With two very positive outcomes, we will continue to call and work with Quality First for the foreseeable future.Steve T
The entire team at Quality First are second to none. I'm a contractor that often requires emergency repairs of all kinds. These are the guys to call. Jacob, Phil, Brian, Thomas and Sam are all the best!
Joanne Kuemmerlin
7 months ago
This company is the best! Their name says it all - Quality First. Several months ago I bought a membership, but never followed up on it. Instead of simply taking my money, the people at Quality First called me to set up appointments to get the inspection services I had signed up and paid for. And again, everyone was professional and so easy to work with - Mary and Angela in Customer Service and dispatch, Curtis who inspected my HVAC system and Carson who inspected my plumbing. I will never call anyone else for my plumbing and HVAC needs.
Michael was a quality technician that showed up early for our scheduled appointment and was very knowledgeable with our service and repair. He quickly evaluated and removed a Save Switch that was on our A/C unit and allowing the power company to turn our A/C off during high usage hours on the hottest days. Less than ideal for our comfort. Michael also replaced a capacitor for our whole house fan that was failing and hindering the fan efficiency. Overall it was a fantastic experience that was handled with an extremely high level of professionalism & timeliness! I would highly recommend Quality First Plumbing & Heating for all your HVAC needs!
This service was exceptional. Jacob K was my provider and he was absolutely lovely.. Very kind very considerate very responsive and constantly communicated updates with me throughout the process. He resolved the issue very quickly and his customer service was exceptional. I would absolutely use them again and specifically ask for Jacob.
Jacob K & Thomas F afrom Quality 1st plumbing are the guys you want helping you with your net request. Both of these individuals were professional, friendly, and extremely knowledgeable. I am completely satisfied with the work they did and would happily have them help me on my next plumbing need! Thank you both!
Indira Mahalingam
2 months ago
Brad, Beau and Thomas helped us today. They did a very good job. Very thorough and professional. Will recommend to my friends.
Billy did follow up. I appreciate his follow up. Thank you.
Thomas and Jordan helped me with a problem with my shower. They were professional and clean and took extra time to help me understand my own plumbing and what future repairs/maintenance i would need. I've had Quality First complete other plumbing and HVAC jobs in my home and every time i have been impressed with their service.
We called couple plumbing places but Quality First were the first ones on site. We are contracted with another plumbing company but they weren't going to be available until 6PM (our office closes at 5PM). Our pipes froze which lead to no running water into our building. Ross V. was very courteous and respectful. He covered his shoes the minute he walked into our office. He explained the prices very well and went to work right away. After finding the source of the problem, he fixed it right away. Ross took the time to explain in details how to prevent it and how he fixed it. Not many plumbers take the time to educate a customer and he did just that. We highly recommend this company and Ross V.
Emily was very professional, helpful and cheerful when scheduling my appointment for a garbage disposal replacement and drain cleaning. The technicians, Andre and Justin the next morning for my repair. Andre and Justin were courteous, knowledgeable, professional and personable. They arrived on time and had the job done in under 2 hours. Will use them again.
I was so fed up with folks coming out only to tell me “ this is an HVAC issue and I don’t really know about it” or “this is a plumbing issue and I’m HVAC”. Having to pay the trip charge either way was frustrating.When Thomas and Marcos arrived, right away I felt at ease. They were professional, courteous and confident. I had an idea I had a condensation issue but didn’t know if that was the leaking problem in my crawl space. Thomas and Marcos went into the crawl space and, within a couple of minutes, identified the condensation pump as the problem, found a hole in the pump’s hose as the leak origin and replaced the hose. All within about a half hour. I knew I wanted to Join the Club so, Thomas had already started the service by checking my sump pump and pipes in the crawl space. He found the sump pump was not running and was 3/4 full of water. He took care of that issue as well.I am so pleased not only with the excellent job they did, but also with the many recommendations Thomas gave me for preventive maintenance in my home. I really appreciate their professionalism and expertise. I’m glad to join the Quality First Service Club!
I was very satisfied with the service from Josh Cathcort. He was pleasant and did a nice job.The only concern I have is that I think the charge for the Service Call is unreasonable. I was charged $313 for someone to come out and determine that I needed a new washer box. Then I was charged $800.00 for the new box. Generally, from my experience, this charge is reduced when the service is agreed upon.
I was very satisfied with Quality First. My experience started with Emily taking my call around 6:45 PM on 2/20/20. Emily was very sincere and empathetic about the crisis I was going through when I came home from work and found a burst pipe in my kitchen wall. Because I liked how Emily received my call, I proceeded and scheduled a home visit for the next morning. About 8:00 AM the next morning I received a courtesy call from Michael letting me know the technician was 45 minutes out from arriving. Austin was dispatched to my home. He was punctual, professional, courteous and very competent and knowledgeable. I felt confident that Austin was going to identify and resolve the issue in little time, which he did. He also identified other issues that need to be addressed in the future. I am glad I hired Quality First as the 5 Star Review history was completely accurate. There were no hassles or problems whatsoever. I will be contacting Quality First again to do the recommended improvements in the future. I would recommend Quality First to anybody who is needing professional plumbing or heating service!
Aaron Kessler
3 years ago
Chris M. from Quality 1st services several furnaces for us each year, at rental properties around town. He consistently provides excellent service, educates our staff on how to best maintain the units, and treats all of our homes with the greatest care and respect. Cannot say enough positive things about him.
Had the pleasure of meeting Thomas and Chris today to get a second opinion on sewer line work. First, I must say they did a great job acknowledging our pets and were respectful with our dog training (this stuff matters for animal lovers like us!). As far as professionalism, Thomas and Chris were both easy to talk with, explained the steps well, and were able to answer questions I had. They were both very helpful and I appreciated their time today.
We are extremely happy that we went with Quality First for our A/C and furnace replacement. They were professional, responsive, honest, transparent, and really cared about our needs above all else throughout the entire process of figuring out what was wrong, and how much needed to be fixed on our old units. Josh and Patrick installed a new A/C and furnace for us. They were on time, friendly, and kept us up to date with the progress of the installation throughout the day. When a manufacturer defect was identified with one of the new parts during the install, they went way out of their way to find a new part across town, pick it up, and get it installed by the end of the day (and get our house temp back to normal during a 100 degree day!) Thank you Josh and Patrick!
Had an excellent experience with Zach this week. He was prompt, friendly and knowledgeable. Completed the diagnosis and repair same day.
Much appreciated. Would use again!
Jeremy Miner
Austin Friend was amazing today. He was super helpful and went out of his way to make sure my problem was taken care of. I have been using Quality First for several years and they never disappoint!
Once again, FIVE STARS!!! Quality First Plumbing and Heating Company has far exceeded expectations. We have used them exclusively for all our plumbing and heating needs for over 5 years. They've installed new fixtures and toilets in all of our bathrooms most recently.Matt Dicker was the last person to do the work we required. He is a young, knowledgeable and very courteous professional. He spent the time to do the job correctly and efficiently to ensure that the work we requested was 100% completely satisfactory.Our contacts in making the appointments are also very professional and friendly.Should you require any plumbing or heating work done, I highly recommend this company, as they provide the highest level of service expected. If you are in the Aurora area, request Matt Dicker, if possible, to do your work.
Ashley Bertucci
2 years ago
Scheduling an appointment was easy and they were extremely responsive to sending someone out quickly. Nate came to troubleshoot our HVAC and AC units. He conducted thorough testing and was able to provide us with a solution and next steps to fix everything. We will certainly be using them again if needed!
Brian came to repair my shower today, I was running late home from work to meet him for the appointment and upon my arrival Brian was understanding without a problem whatsoever. He was thorough and quick resulting in a perfectly working shower. Great work, great attitude, would recommend.
Nigel Brownjohn
5 years ago
I was referred to Quality First by my usual company as they were too busy.Great experience. Jon Harris was a very professional and communicative plumber.Showed me what he was doing, told me why - solved the problem. Most importantly he had an opportunity I could see less honest service providers taking to push for unnecessary (now) services. Instead he gave me advice, and a plan for when to review it.Highly recommend the company, and individual. Pricing was fair - not cheap but I was after great service and a complete, competent solution - not the cheapest!
We had a plumbing pipe leak. Chris worked on the leak. He was very professional, very calm, and a nice guy. He was an amazing plumber. He worked very hard and was very efficient. He knew what he was doing. He was respectful. Chris is the man and I recommend him to anyone for any plumbing issues.
Barbara Johnson
3 years ago
I called Quality First and spoke to Emily. She was kind and professional. She really listened and who would be coming and the time frame. Christie called to confirm the appointment, check how I was feeling & their procedure for covid 19. She was kind & concerned for myself & Brandon. The service expert, Brandon, was on the way. He arrived shortly and had his mask & shoe covers. he was wonderful and fixed the problem and had me listen to the disposal. He told me what to check for & do if happens again. He went over the fees and so professional. I only call Quality First.
Chad Nash, Ph.D. - "The Real Estate Doctor"
4 weeks ago
Carson was efficient and effective. Quickly diagnosed the problem and took care of it!
Kristen Janssen
8 months ago
What a rip off. Charged me $500 to simply turn off the water going to my dishwasher, which was leaking. Won’t fix the issue because “it’s an appliance problem”. Fine, but wow what an astronomical rate to simply turn a valve. It cost less to replace the damaged downstairs ceiling than for Quality First to turn a little nozzle. Probably have a deal set up with the homeowner’s association. Would not recommend.
Anette Anderson
4 years ago
Brigham Weaks (“Briggs”) is one of the most professional techs I have worked with. He immediately assessed the situation and informed me that another tech would be dispatched shortly since he wasn’t licensed to work on multi-building boilers.I truly appreciate his honesty. Another tech was out the same day and fixed the issue.Plus, he has a big heart and rescued an abandoned dog 3 days before moving!Thank you Briggs!
Emily Dervisevic
3 years ago
This company is fantastic! I had a gross sewer back up that flooded my basement and I didnt know what to do! It never happened to me before! I called and Emily was able to make magic by calling a tech to come to my house last minute! Eli was the tech and he came right away, explained everything and took care of the problem! He was so interesting and authentic that it felt like a friend visiting our house! The job was well done, clean, and thorough! For plumbing- this is the place!
Anna Martinez
5 years ago
Kris Grimes responded to an emergency leak in our condo ceiling. He did an amazing job determining the cause of the leak. He was very friendly and knowledgeable. We would definitely utilize their service again.
Sam and Carson were great to work with. Never ideal to have to drop money on AC issues but helped the best they could, explained it in detail, and worked all day to get it fixed. The next day they came by to follow up and make sure everything was working well. Appreciated all their help!
Holly Locascio
3 years ago
Hands down our favorite company to work with! We are in a commercial building with a very old heating structure. We have used Quality plumbing 3 or maybe 4 times now, and love how quickly they can come out, and how efficient they are! Nate is pretty awesome too! If he shows up for your service, youre in good hands!
Quality First sent Chris M. to work on my air conditioning. He immediately identified the problems with wiring and connections in three different parts of my HVAC equipment and thermostat, showed and explained the problems to me and repaired everything in less than an hour. Prompt, professional, very knowledgeable and courteous. The cost was very reasonable. I couldn't be more pleased.
Joe V was very courteous, professional, respectful and took pride in doing a good job. He made sure the job was done to our complete satisfaction and when he was done he took the time to clean some spots on our hardwood floor where some drops of water fell as he carried items back to the truck.
I have to admit that I was super bugged that I had to call after hours emergency plumbing services and pay the extra fees, but when Billy showed up he both looked and acted professional, he was able to diagnose the problem quickly and performed the work exceptionally well. It was such a pleasant experience that I actually stopped being bugged about the price. I would absolutely recommend Billy again … he knows his stuff for sure.
I would recommend quality first, they have an efficient system of scheduling appts and following through. I received a callback right away upon sending a message online, and multiple confirmations of the appt.Kurtis and Carson were the technicians, who help fix my A/C issue, which was a clogged drain. They were professional, timely, and friendly. They cleaned up after themselves (I have had plumbers in the past leave a mess, move furniture, etc. and not return items as they were before). They also went the extra mile and fixed a leaky drain in my bathroom sink connected to the A/C drain system though not related to the clogged condensate drain. That was much appreciated.My only negative feedback was the price. It seemed high for the work that was done. I do understand that everything seems to be inflated, I am not in the business of giving estimates, and I wasn't about to get a second quote, so I wouldn't conclude that the price was unreasonable - it just seemed high.Thanks for helping us get our A/C running again in this summer heat! I will use Quality First again.Taylor and Rebecca.
Georgette Grandstaff
4 years ago
We had a great experience with Quality First. The scheduler was personable and efficient and was able to dispatch someone to our home the same morning we called. Randy, the technician they sent out, did an awesome job. He was quick, efficient, and extremely conscientious about the work he did. We especially appreciated the fact that he left both sinks that he worked on and the areas around them very clean. Not always the case with plumbers! We would definitely use Quality First again and recommend them to anyone in need of plumbing services!
Prompt service, they were able to clean and scope my sewer line the next day after I called. The plumbers who came out to my home Josh & Justin were super nice and very informative. They took the time to explain everything and I learned alot about my home. I will recommend them to all my family and friends. Have your sewer line cleaned yearly. You will save thousands of dollars on repairs later trust me!
Gayle Marquez
2 years ago
Thanks to Sam and Trevor from Quality First, I can now work through the heat of the day. My air conditioner in my apartment went out during a 99 degree day. Sam and Trevor spent time diagnosing and fixing, having to be on the roof in all that heat. Not fun for them but I do appreciate their work!
Zachary D fixed my clogged kitchen sink that was extremely backed up. He did it quick and in a hurry, and he's extremely nice. He explained what was happening and why it happened and he was in and out without making as much as a drop of a mess. I'm super impressed and so relieved that he got the sink fixed for me.
Michael McConville
4 years ago
Had a clogged T valve that needed to be replaced between units on the 8th floor of a high rise condominium. Ross V took care of the problem quickly and was very attentive to my concern for my newly remodeled bathroom. He explained everything to me in detail so I knew exactly what was going on. His genuine friendliness and professionalism has convinced me to always use Quality First Plumbing and Heating for all my business and residential needs from now on.
Jacob showed up at my condo on time and was very polite, courteous, and accommodating. He helped me move my TV to get to the gas fireplace and worked diligently. He was very clean cut and also was kind enough to wear the slip on booties over his boots to keep my carpets from getting dirty.
James and Dexter arrived on time, inspected my HVAC system, quickly diagnosed the issue, explained my repair options, and answered all my questions. I’d definitely recommend them for HVAC inspection and maintenance.
DammitRooster
3 years ago
Zach S. arrived on time for both scheduled appointments. Mask on (as mandated) and as polite as could be. Explained the process in full (we were getting a new bathroom sink put in. Zach was nice to our nosey animals as well😂. Clean quality service and workmanship for sure👍
Leanne Osgood
9 years ago
Honest. Friendly. And they get the job done....every time. I was recommended to Quality First by a fellow Realtor for a client who needed a large sewer job repair. They beat any other bid by several thousand dollars, did the work on time and on budget, and left a tidy job site. Since then, they've been on my speed dial!
Ross did an incredible job on a difficult plumbing repair. He was prompt, courteous, thorough and extremely professional. He took time to explain the problem and repair and documented everything with photos via text. I would highly recommend Ross!
Thomas was very professional and Carson his apprentice did good work. They provided good information, although a bit of a hard sell on additional services. They were on time, and cleaned up their mess well!
Jessica Adams
3 years ago
The communication with setting the appointment and confirming the appointment was excellent. The technician, Ray, introduced himself, was polite, detailed and friendly. We will use Quality First Plumbing again!
I really appreciate when I get the call prior to arrival time with service appointments. I’ve found it doesn’t always happen, but Q1SG said they would call prior, and they did. Thanks to Thomas for his knowledge and presentation of options, also for getting things running again!
Jose Rodriguez
3 years ago
My heat had gone out unexpectedly. I was able to call and get a technician out immediately the next day and research the issue. The technician, Chris Montes, went above and beyond to find the correct part and worked efficiently in getting the heat back up in my condo. Would highly recommend this business for all your HVAC needs.
Brandon Costa, Quality First, was contacted by our HOA in response to my request to fix a kitchen sink that had backed up. He was courteous friendly and professional. He wore a mask in light COVID issue. He resolved our problem and was very careful to respect our property and to clean up after the work was completed.
Kathy Anderson
3 months ago
Vince did a wonderful job for me. He was extremely thorough, professional, and explained everything he did. I'm very impressed and happy with the repairs. No more worries!
Mike Sullivan
3 years ago
I struggle with this review because I really liked the 3 techs that I worked with from this company. They all seemed knowledgeable and come up with good solutions for my problems. The main issue I only give two stars is their pricing structure. It is way too high for me to use them again. I had a junction in my copper pipe that needed to be replaced. Because it was a Hydronic heat system they had to purge the system as well. It was about 25 minutes of work. I was charged $700 for that work. I also asked for an estimate to have 10 shut off valves replaced and a toilet seal fixed. They quoted me $1500. I found another plumber to do the work for $600. I really wish I could use Quality First again because I like their techs quite a bit, but I just can't justify how much they charge. If you read this Quality First, please consider lowering your price structure so I can use you again.
I was very impressed with the professionalism and home town attitude that I received from Quality First from the initial phone call to the service rendered. Emily was very easy to talk with and took my service request promptly and professionally. The service tech, Zachary D. was very efficient explained everything to me as well as explained how I could help to eliminate future problems. I was very please with both Emily and Zachary and will not hesitate to use this company again.
My water heater had been leaking for a while and needed to be replaced. In addition, it was over 20 years old. I called several reputable plumbing contractors and, to my surprise, none would service my area in southern Douglas county. I finally called Quality First and was relieved that they serviced my area. The service technician, Ray, had over 30 years experience. I was amazed that he could remove my old water heater, and install a new one, in only a couple hours. Ray was very professional, very polite, had a kind demeanor, and was extremely knowledgeable. He was fast, efficient, but also very neat and organized. He answered all my silly questions, and was happy to explain everything he was doing and why. Ray did an excellent job on the installation and we couldn’t be happier with our new water heater. Thank you to Quality First for servicing my area in southern Douglas county.Steve T
Susan Rudolph
3 years ago
Quality First Plumbing & Heating has provided professional & quality work. AC repair & maintenance. Return visit to repair my AC leak issue. Scheduling was very informative on arrival time. Nate did a great job & was very professional & took the time to explain his work & what needed to be repaired.
Carrie Seubert
4 years ago
Ross was very professional and pleasant to work with. He was attentive, thorough and explained everything very clearly. This particular leak involved several parties - homeowner, HOA and third party management agent and Ross was excellent in communicating with all parties to make sure everybody was on the same page and he ensured that the leak was fixed properly. Plumbing leaks are never pleasant and they NEVER happen at a good time but Ross sure did make everything go smoothly.
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