Metropolitan Drain Cleaning

We hired Metropolitan Drain Cleaning to clean out our sewer line that was clogged with roots at multiple places. Not only did they clean out the line but came back a second time to use more precise equipment to finish the job free of charge. They kept the job to under an hour and are very reasonably priced. We are very please with their work and integrity. Bruce is the man!

Oh my word John Napolitan actually answered the phone on Friday, December 21, 2019 at 11:30 am which was Christmas weekend. I had a plumbing problem and his assistant, Joey, who by the way, is a magician came THAT AFTERNOON and fixed three plumbing problems and still just charged me the service call! I am recommending this company for all my issues! Thank you, John and most especially THANK YOU JOEY!!!!
If I could give 10 stars I would!!

John has been a lifesaver a few times for me. He is prompt, honest and thorough. He follows up, explains problems and is transparent about what he's doing. I consider him my family's plumber.

I rely on John to inspect the operation of my sump pump. He's professional, yet friendly and has the tools necessary to drop down into my crawl space (an activity with which I require assistance!) It's quite a drop and so it's very helpful to hire someone who does not fear the crawlspace... I rely on John to make sure my sump is working properly, and I appreciate his help!

John was very responsive and helpful!! He fixed our mainline drain! He was very knowledgeable and answered all my questions!! I would highly recommend him, and will contact him should we have something arise in the future!

Metropolitan Drain Cleaning fixed the drainage in our townhouse. John was professional on the phone. He was able to get out to diagnose and repair my issue expediently. It was a somewhat complicated repair and it was clear that he had experience to fix it right. We are working with him on a second issue and will continue to call him for our plumbing and drainage needs.

John has been a great plumber to work with, he is always available and goes out of his way to meet his customer's needs. He is very friendly and great to work with.

We had a leak soon after he came to fix another issue and he graciously covered it under his warranty without charging us to come back and diagnose a new issue. Thanks so much for your help, John. I look forward to working with you in the future!

John was super friendly, fast, thorough and knowledgeable. I even learned some new things. Definitely a solid choice to go with!

They were unable to clear a super simple clogged toilet. They went a head and charged me $200 and told me We don't guarantee results but we do guarantee we will bill you

John was amazing. He was in and out and super nice. His work was phenomenal. I will happily have him fix all my drain related problems.

John was great always friendly and explains what he is doing. Very professional makes sure the job is done!

John was very honest and upfront. He came out quickly and cleared out a large clog in my drain line. The whole process was completed in an hour and the price was reasonable.

My basement floor drain was not draining from the kitchen line. I have had this issue before and felt it was an easy fix but did not have the tools and know-how to fix it myself. John's tech was not available right away but with his guidance, I purchased a small drain snake and fixed it myself! I have never had a plumber so willing to assist me (while on vacation) and provide me with guidance (and reassurance) which ultimately saved me money. Metro Drain is an honest and professional company. If I have the need for a plumber in the future, I will call Metro.

Horrible service!!! And attitude!! Please please dont go with these people..

I wish I could give 10 stars! John is the BEST! I highly recommend his services. Quick and reasonable.

Prompt, friendly, honest and reasonably priced! I will definitely use your services again. Thank you!!

Super knowledgeable, reasonable, excellent work ethic, and very responsive. Highly recommend this company!

Have used John and his team a few times now for repairs and sewer scopes. Always great, reasonable prices, and shows up when they say they will. Would recommend them to anyone.

John has helped us a couple of times now and anyone would be lucky to have him in their corner!! He is so knowledgeable and great at communicating things. He is straight to the point, honest, and shows up or contacts you when he says he will. Plumbing problems are such a headache and John comes right in and fixes everything fast. I recommend him to anyone!

Definitely five stars. Actually it’s a 10 star business. Prompt phone answer-almost on the first ring—no leaving messages for these guys! On time, Friendly, OUTSTANDING service, reasonable $, just all around super. Tim and John fixed my kitchen and bathroom faucets AND my blocked refrigerator ice maker—woohoo!

This is the third time I’ve used them and it’s always top-rate service. Go Metro!

John was recommend to us by a friend....
We really enjoyed working with John. Professional, upbeat, kept us “in the know”, sent pictures ( I live out of town) fixed the problem he originally was called out to help with and told me of an issue we had in pipe (which I knew about ( prior) but had not been a big problem-yet) he then fixed the that problem and found it was part of the problem for the original issue.
I feel he was very reasonable with cost, but the main thing is ...he fixed 2 significant issues, so now I trust his assessment and his skills.
Thanks to John and his team .
I ,totally, would recommend MDC ( Metoplitan Drain cleaning) to my friends and family.
Kally

John does a great job i have worked with him over 12 years
I highly recommend John

Truly awesome. When my water main sprung a leak, I called several plumbers, some of whom I had used before, and John was not only the best price but the only one who spent the time on the phone to explain the job and break down the price for me. It was a no-brainer to hire them. John, Joey, and Dan showed up quickly and on time. They worked tirelessly all day and into the evening, through the pouring rain, to dig a massive trench in my front yard (which was all hardened clay) and replace the ancient lead pipe with rolled copper. They took care to replace the dirt properly so it was settled and close to level by the end. I can't thank them enough. They were polite, respectful, congenial, and extremely trustworthy. It's such a relief to have a go-to plumber now. Epic win.

Plumber used our bathroom and sabotaged our toilet pump. Readjusted the pump height to above tube to create a dripping effect in toilet bowel. I had a different company look into issue and verified the tampering. The plumber came out of the bathroom with a wet left hand but never used the sink.

This is absolutely not a fake post and it is what happened to me. Just because I want to protect my identity does not invalidate my claim. Can you really account for jobs you didn’t work John? I’m sorry but one of your employees is shady.

After your poor service you have not earned the right to my identity and info.This is the last interaction I will have with this operation.

I called John early Wednesday morning, worried that we seemed to have a blockage in our sewer drain. Even though he had a full day of scheduled work, he said he would shift things around to try to accommodate me. He was at my house by early afternoon and quickly diagnosed the problem. He then cleaned the entire drain system. At my request, he came back this morning and did a sewer scope, providing me with visual evidence that our drain is in excellent shape.
John Napolitan is exceptionally knowledgeable, personable, and professional. He is good at explaining what the situation is and what he's going to do to remedy it. He's efficient and considerate of costs. He's honest. You can tell you're not getting any BS from John. What's more, he's enormously entertaining -- smart, engaging, funny. Instead of dealing with a potential nightmare situation, I had an interesting and educational experience with a guy who really knows what he's doing -- and enjoys doing it. I highly recommend him.

John and his assistant Fredo were amazing! John was very responsive to me and they were able to come quickly to help. The price was very reasonable and they worked quickly and thoroughly. I will definitely be calling them again for all my plumbing needs.

Metropolitan Drain Cleaning rocks!!!
I texted John at 10 pm with an issue with my sewer drain being clogged (roots getting into the pipes). John managed to come early in the next morning. That was a blesssing since we could not use any water in the house, flush or take a shower...
He did an amazing job (as usual). The clog is gone. Our pipes are clean.
It was fast and efficient. It is always a huge relief when you find a great professional who can come to your house quickly, do a fantastic job and for a decent price. I cannot recommend John and his company more.

John leads a team that has been great for us. We've have several older properties that we manage and periodically have plumbing emergencies (aren't they all). John and his team are responsive, effective and fair.

John is amazing! I can honestly say that he blew me away when I least expected it. I was given his name as a referral from a coworker because of the great work he did and how knowledgeable he is at his trade. Not only did he save me a ton of money, he was kind enough to guide me through the steps to fix something that was actually quite simple...and all over the phone. Most companies would have taken every opportunity to charge the maximum amount, but not John. He was very upfront about what the charges would have been but since I seemed to have a little bit of brains, he had no problem encouraging me to fix it myself. He most definitely has to be one of the most honest people I've ever had the pleasure of dealing with. I can hands-down say that I would recommend him to anyone with a plumbing need...especially if you live near the south Aurora area.

John is such a pleasure to work with and I would highly recommended him to anyone requiring plumbing services. I contacted him on a recommendation from a friend and I am so happy that I did. John was able to see us on the same day I called and fixed our issues quickly, thoroughly and most importantly without unnecessarily charging us for things we didn’t need. I appreciate his honesty and helpfulness and will contact him again should we need plumbing services.

John did a great job diagnosing the plumbing issue in my tub/shower area, gave GREAT advice, and fixed the shower head so it ran better. Super friendly, courteous and informative. I recommend his services to anyone who needs an efficient and professional plumber. I will use his company for any future plumbing needs. Thanks John!

John and Joe are great to work with. They really know what needs to be done and never try to sell you something you don't need. I've even talked to John on the phone and had him tell me, You don't need me for this, you can just pick up these items and do these things. I'm also happy to do that for you if you would like. This is my plumber for life. They treat customers the way you would want to be treated. They really take care of us. I've used them four several years. If you are looking for skill with integrity, look no further.

John and his crew are awesome, they've helped us a number of times over the years. I highly recommend them for everything, drain cleaning, repairs both inside and outside. Prices are reasonable and the service is excellent.

John was responsive, able to get us in quick. Extremely knowledgeable and friendly. Happy with his service and will definitely be using him for any other plumbing needs we have.

John is awesome, he did everything plus more and even asked if I knew anyone looking for a job lol he was truly a life saver

John was all around great. I had a clogged basement drain that needed to be fixed. John answered the phone when I called, gave me an estimate on what he thought the issue was and how long it would take to fix, and how much it would cost in the end. He was able to get to the house a short time later and cleared the drain promptly. I even asked if he could look at another small plumbing issue while he was there and he fixed that as well. All in under an hour! Highly recommended - and I would use again for sure!