**Edit: I find it interesting that every single review is 5 stars and quite a few with no context at all. Something to consider when looking at this company.
Future customer beware. I had to adjust my review after my poor second experience with this company.
I had work done to repair a backflow valve on my sprinkler system on June 15th, 2021. During the initial inspection I received a verbal estimate of $200-$300 worth of work including parts. I made the mistake not to get this in writing unfortunately, so hard lesson learned for me.
I received the invoice on August 25th, over two months later for $650, over twice what the original estimate was. $227 in labor and $389 in parts. The part is a Febco 765- 3/4 backflow valve -- retails at Home Depot for $79.
When I inquired about the price of the part and why it is marked up by over 400% retail I was told it's because they get there parts from suppliers and that it comes with a one-year warranty. However, the plumber doing the work specifically mentioned he would need to run to Home Depot to buy the parts before returning to my house 45 min later to do the repair -- please note I was charged the labor rate for the plumber to run to buy the part as well.
The receptionist didn't seem to care about the invoice being sent over 2 months late and didn't want to entertain a negotiation of price considering the original estimate was severely off. Unfortunately, for Greg the owner, he chose that a mark up of $300 was more important to him than continued business and referrals (I've since contacted two other customers I referred to let them know my experience before they follow through with their work).
I understand shop costs/fees and I'm not inexperienced when it comes to working/running a shop in a trade. I think a fair price would have been $150-$200 for the part + warranty and would have had no complaints.
I'm disappointed with the lack of honest communication here and the lack of effort to help find a solution or provide more detail for the charges other than a line item that said the part was $389.00.
The work was done well, but having such a scammy feeling with the invoicing and price leaves a bad taste in my mouth with this company.