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Benjamin Franklin Plumbing of Denver

Benjamin Franklin Plumbing of Denver


Denver CO
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Description

At Benjamin Franklin Plumbing of Denver, we're your go-to superheroes of plumbing! Our team's mission is simple: to bring smiles and satisfaction to our customers while delivering top-notch plumbing solutions that stand the test of time. From unclogging drains with our drain cleaning prowess to providing water heater repairs and installations that make your mornings brighter, we've got your plumbing needs covered! With our licensed and qualified plumbers, we fearlessly tackle any plumbing challenge, big or small. Plus, our trusty fully-stocked work vehicles ensure we swoop in and save the day on the first visit, leaving your plumbing issues in the dust. Call us now to summon your friendly neighborhood plumbers and experience the differnece!

SERVICES

Shower installation, Emergency Plumbing Services, Plumbing Repairs, Leak Detection, Drains, Pumps, Water Heaters, Garbage Disposals, Faucets, Showers, Bathtubs, Toilets, Sinks, Sewers, Piping & Repiping, Water Lines, Water Treatment, Outdoor Plumbing, Boilers, Commercial Plumbing, Camera Inspections, Clogged Drains, Commercial Plumbing Services, Gas Lines, Hydrojetting, Piping, Snaking,

Reviews

Heather Fails
Heather Fails
a week ago
Great response rate as they were able to come out within hours to handle a leaking pipe. Our technician walked me through our options with pricing attached so I could make an informed decision and he was done within an hour! Very impressed, will be using again.
Diana Hughes
Diana Hughes
a week ago
Tony was very professional and also very nice. He did the work in a timely manner and cleaned up afterward. I am very happy with the results. Thank you so much.
Tina Mcreynolds
Tina Mcreynolds
a week ago
Responded to service request in minutes. Competitive pricing, quality work done efficiently and on time. Our service rep Leroy was fantastic! Will use again
Kathleen Weinstein
Kathleen Weinstein
a week ago
Jarad was able to investigate all possible causes of the line obstruction in a timely and efficient manner before fixing the problem. He explained all the costs and checked his work before he finished. He is a credit to his company.
Rob M
Rob M
a month ago
Ben Franklin started by reaching out on Thumbtack and explained they would charge an initial fee of $50; however, if they ended up doing repairs that $50 would be included in the cost of repairs. When the tech showed up he explained the sump pump was not working (which I already knew) and he would have to charge me a diagnostic fee of $99 to ID the problem. I told him this was confusing because the person on the phone said the diagnostic fee was $50. He then explained the $50 was to show up to the door, THEN there was a $99 fee to diagnose. I asked if they would provide a discount. He said he could remove the $50 door fee and they would only charge $99. When I challenged the fact that I was paying a door fee an a diagnostic fee but the lady on the phone told me it would only be $50, he said he did not know what the call center said. Needless to say, when he showed up I was led to believe I would be paying $50 not $149. I don’t care if they don’t offer a discount but don’t try to up charge me and claim your cutting me a break at the same time.Again, punctual quality service, but due to the lack of transparency along with the hidden fees I would not use this company again.On top of that they wanted over twice as much to replace the sump pump that the next company wanted. Pass.
Peggy Hammersmith
Peggy Hammersmith
2 weeks ago
Leroy was wonderful. He explained the issue and then did the repair in a very timely manner. He also put me in touch with a mold mitigation person to fix the issue caused by the leak.
Kay Sherman
Kay Sherman
2 weeks ago
John is ever so helpful and saved us from a very unpleasant surprise after he helped me to place some water leak detectors under our water heaters. We now have a new water heater, even though John worked after 6:00 and in a torrential downpour. Please send him next time when we need Ben Franklin again.
S. Sh
S. Sh
2 days ago
Great customer service and very friendly. Very knowledgeable and thorough to make sure we were taken care of! Will definitely be keeping Cristian in mind for any future plumbing needs. Thanks, man! You saved us.
Tracey Smith
Tracey Smith
a week ago
BF plumbing is very dependable and professional. Tony was very professional and gave thorough explanations. I will definitely use this company again.
John Kelley
John Kelley
3 weeks ago
Leroy is the best, most professional, and experienced craftsman we have encountered in our 36 years in Denver. He has relevant knowledge important to home owners like us that require technical and common sense thinking to solve problems.
Yourabot 665
Yourabot 665
3 weeks ago
Our water heater broke and they came out right away. They quoted me several options, and Alex thoroughly went through the Pros/Cons for us to make an informed decision. After we decided, he booked us right away to ensure we had hot water again. Very professional - Very Clean - Highly recommend
Kim Roby
Kim Roby
2 weeks ago
John was awesome!!.He informed me about everything he had to do, he checked every option to make the job work out right. He was a very kind and a polite gentleman. Thank you for a great job well done
Melanie “Mo” Perry
Melanie “Mo” Perry
a week ago
Ben Franklin is our go-to for plumbing. They do quality work, don't try pushy sales, and guarantee their work for 30 days. They're professional and we will call them again in the future.
Sean McFarland
Sean McFarland
3 weeks ago
Jared was able to get out to our property the same day I called him to scope out sewer. He did an amazing job and was very patient and informative. I would highly recommend Ben Franklin plumbing
Scott
Scott
4 days ago
Tony was 110% the whole experience from beginning to end was top notch. I will definitely be using their services and Tony in the future.
Scott Dewey
Scott Dewey
2 weeks ago
Cristy's service was fantastic. He diagnosed the problem with our leaking/broken hot water tank, discussed options for replacement, and installed a new tankless system. Very professional, prompt, and hardworking with an install complicated by our 130 year old home. Cleaned up after a long day and explained everything well. Couldn't be more pleased.
Henry HIpple
Henry HIpple
2 months ago
Did great job installing new bathroom sink and faucet! Had a tiny leak in connection under new sink day after installation. Cristian came this afternoon and fixed the leak just needed a little extra tightening at no cost to me! Also checked my 14 yr old water heater for any issues. Would highly recommend .
Sean McFarland
Sean McFarland
3 weeks ago
Jared was able to go out a scope out sewer the same day we called him. He did an amazing job and was very informative. I highly recommend Ben Franklin Plumbing and Jared.
Kari Wilner
Kari Wilner
2 months ago
When our basement flooded after a power outage that kept our sump pump from working, Tony came out to check to make sure everything was in good working order to help this from happening again and even provided information onto repair the damage from the water. Very prompt and professional. Would definitely recommend and use again!
Caitlyn Rooney
Caitlyn Rooney
2 months ago
This is the second time in 2 weeks that we've called this company (for different issues) and both times they were great to work with. We had Christian both times and in both situations, he was honest about the best way to handle the repairs and was upfront about the cost. He's very professional, arrived when he said he would, and gave us pros and cons about each option for repair. We may have to potentially replace some plumbing in the next year due to natural wear and tear, and I'll be calling these guys first for help.
Danny Rea
Danny Rea
a month ago
I was able to get an appointment promptly on the same day. Jared showed up within the defined appointment window. He quickly accessed the issue with our drain and immediately went to work to resolve it. He not only fixed our drain issue but located an outside clean out which can be used for future service. Jared was pleasant, professional and did a great job! Thanks!!
Dana Sampson
Dana Sampson
a week ago
Called and received service the same day. John Taylor was magnificent! He persevered until everything was done.
Veronika Brhane
Veronika Brhane
2 weeks ago
This place just wants to rip you off I had a water damage in the kitchen and it was coming from the upstairs bathroom they told me they will send a guy to estimate and that I need to pay $50 I said ok he came and see and told me that another guy is gonna come to estimate the work he just wrote where the problem is and told me that I don't need to pay them for estimate cos I already paid $50 but when the other guy called he said that I have to pay $150 for the estimate I called to the office if there is a misunderstanding but they keep telling me that they will call back which they didn't. So beware and make sure for everything before u pay!!!
Katie Coker
Katie Coker
4 months ago
Tony is the best!! So kind and helpful. Walked me through how to light my pilot light safely and correctly. Professional and availability is good. Highly recommended. His partner Evan was awesome as well!!
melissa grogan
melissa grogan
a month ago
Leroy was knowledgeable and fast. He respected our time and our home. And gave us the answers we needed to make a big decision!
John Harness
John Harness
5 days ago
Leroy did a great job helping us to understand what the problem was and what our options are. Appreciate his expertise and professionalism.
Rick Hon
Rick Hon
2 months ago
Christian took the time to explain where the drain pipes go and where the blockage probably is. Then after snaking the line he also ran hot water from the hot water heater to clear it up even more. I was very pleased with the service he provided.
Ashley Butler
Ashley Butler
2 days ago
We have used Benjamin Franklin in the past and were satisfied with the service and trusted their judgement. However; we recently requested an estimate from some other repairs and were quoted a ridiculous amount of money for things we (after some research) realized are very quick and parts cheap. Ie. Replacing toilet fill valve - quoted $200. Purchased on Amazon for $8 and replaced successfully with a YouTube video in 5 minutes. They also indicated we need a water pressure regulator; and quote $700 for this. When I compare average costs online, it's half this amount. I'm not sure what has changed, but I feel taken advantage of and will be shopping around for other plumbing options which do not price gouge.
Sharon Smith
Sharon Smith
2 weeks ago
My kitchen sink backed up but good. And I needed some of the pipes replaced. Jared showed up first and arranged for another guy to come to the replacement, the previous owners glued the pipes together, the pipes. He was good and he was fast. Then Jared came back and it was a hard job cleaning all the stuff out. I mean it was backed up but Jared stayed with it until it was clean. My grandson really liked him as well even though the grandson was not on the same floor as Jared and I but he was impressed with Jared. And so am I. Now the hard part. The grandson now has to do dishes. :) Thanks Jared!
mike neale
mike neale
3 months ago
Evan and Jared were great. They explained everything through the process of trying to fix the toilet and ultimately replacing it. They were clean and quick in completing the job. I would recommend them and Ben Franklin.
Lida Walsh
Lida Walsh
a month ago
Ilija was the BEST. He was so helpful and responsive. He always showed up on time and spent so much time answering questions and really educating us on the work that they were doing. We have been using Benjamin Franklin for a little over a year now and they’ve always been great, but Ilija was truly phenomenal. Thank you again for all of your hard work!
Zachary Martin
Zachary Martin
a week ago
Ilija from Benjamin Franklin was thorough, efficient, and friendly when addressing the plumbing needs at our home. Would highly recommend!
Pat Sperry
Pat Sperry
2 days ago
The two gentlemen were so very nice and did everything they could to help me. Sorry I tried to find names, no one could help me. But thank you guys a million!! Water tank is fantastic.
Marilyn Ross
Marilyn Ross
2 weeks ago
Iilija is quite simply, the best! He is quite knowledgeable, efficient, personable, always on time. Have worked with him several years. Keeping up-to-date with maintenance checks saves in the long-run. If you need any kind of plumbing work to be done right, call Ilija! You will be glad you did.
Jennifer Furrow Donnelly
Jennifer Furrow Donnelly
2 months ago
Ilija was wonderful! He was patient and answered all my questions and directed me to the best option for my needs. Greatly appreciate his knowledge and effort!
Jolie Foster
Jolie Foster
2 months ago
My condo needed routine maintenance to the plumbing. He fixed a problem he found upon checking the toilet. The problem was addressed quickly and the repair was well done.
Silvia
Silvia
4 months ago
Ilija is very professional, knowledgeable and punctual. I feel very comfortable with the quality of work done and it was very fast and efficient. I would definitely rate my experience the highest possible and recommend him as well.
Brandon Christensen
Brandon Christensen
2 months ago
Cristi Guias was awesome! He is very helpful and knowledgeable about everything. Very quick and efficient with the great work. 10 out of 10 will recommend!
Robert Armstrong
Robert Armstrong
2 weeks ago
Great job Jared. Quick, on time, professional service. Super knowledgeable. Draining like a pro now!
Sami T
Sami T
5 months ago
Amazing service and Same Day! I've had a slow draining bathtub that has been an issue off and on for quite some time. I was able to get same day service to fix this problem, which is HUGE for me because I'm about to go on vacation and have guests coming. Everything was left looking perfect and clean, I'm extremely happy and satisfied, would absolutely do business with Benjamin Franklin again in the future.
Pamela Tumler
Pamela Tumler
4 months ago
Prompt and professional service from Benjamin Franklin. I was able to schedule an appointment for the next day (non-emergency), and Christian was on time, professional, thorough, and courteous. I will definitely call this company again!
Angie Watters
Angie Watters
a month ago
Alex, is an asset to your company. I will recommend this company to all my social media. Thank you for the professional & pleasant experience.
Connie Martschinske
Connie Martschinske
5 months ago
I would definitely call them again. They were professional and explained every step they were doing and worked very hard until the job was done and complete to both their satisfaction and mine. I would recommend both Tony and Evan they did a fantastic job.
Julie Reilly
Julie Reilly
5 days ago
Llija was very professional had excellent customer service! Very appreciative of his work ethic!
John Reppond
John Reppond
4 months ago
I had my heat tape replaced under my modular home and they did quality work. The original builders apparently did not do the job right and had multiple cables ran and only one connected; with a poor covering on the pipe.BF plumbing replaced it with a newer and longer one, along with all new foam pipe covering.100 percent improvement!I would definitely use Benjamin Franklin Plumbing again!
Edna XO
Edna XO
4 months ago
Christian was very thorough and helped us with a major blockage with our garbage disposal. Professional and provided great recommendations. Highly recommend!
Susan Pesso
Susan Pesso
2 weeks ago
Changing my review. Tony was very professional and made lots of promises on first visit but the. Never followed through nor got back to me with a quote. Very disappointed. Will look elsewhere.
Diane Cronin
Diane Cronin
4 months ago
Benjamin Franklin Ilija did a great job today as we wanted to shut off our gas line with our gas stove as we were going to have an electrical one installed. Unfortunately the stove cook top was not in the store so we had to reschedule this Friday’s date for installation. Ilija was able to come back and turn on our gas line again so we could have a stove for the rest of the week till Friday. I give Ilija an outstanding job review for being flexible in our gas line problem today.
Rob Winegar
Rob Winegar
a month ago
Jared helped find the area of contention where snake was stuck in drain. Although we could not dislodge snake he showed me where to cut pipe to dislodge it.
Diane Novak
Diane Novak
a month ago
Jared was very helpful. He gave several recommendations for resolution. I will have to buy a new toilet unfortunately.
Karen Wakeley
Karen Wakeley
5 months ago
Did the job within a acceptable amount of time. Very knowledgeable, informative and kind.We got both Christian's. They are both exceptional! Thank you!
Stan G
Stan G
5 months ago
Very professional. Outstanding craftsmanship and creativity in problem solving. Very patient with explanations. Did not leave until all questions were answered.
Vaughn Paradis
Vaughn Paradis
a month ago
Cristo showed up early, he had a great attitude and was very hard working and got the job done quickly.
Travis Ragle
Travis Ragle
3 months ago
They sent a plumber out promptly- he was late as he had an emergency he had to tend to prior to coming to see my project. He was courteous and professional, did a thorough inspection of what I needed done. He came back with a quote in just a few minutes- but here’s the crazy part. The quote was so unbelievable I choked when he told me. Almost 15 thousand dollars to re locate a drain line 8 inches, relocate 4 supply lines, and run a water line to my fridge. 1 days work. This estimate was over $12,000 more than another quote I got from a local company. You guys should be ashamed of yourselves bidding projects like this.
Ken Kapron
Ken Kapron
3 weeks ago
Price was more than expected, but John did quality work and was pleasant and professional.
Adam Harrison
Adam Harrison
a month ago
We received great service from Cristian at BF plumbing, and we will likely use them again.
Carol Mayeda
Carol Mayeda
4 weeks ago
though did not arrive within the time frame after my call - the service provided was professional and well done
Katherine Haley
Katherine Haley
2 weeks ago
Christian was professional and a pleasure to work with today! I will request him if I have plumbing needs in the future.
Gordon Potts
Gordon Potts
2 months ago
Done in a day and sprinkler and gravel landscape reset. Digging under the street created its own problems with city regs but crew dealt with it professionally.
Alicia Alfiere
Alicia Alfiere
2 months ago
Timely and professional plumbing service. I’m very happy with the work that was done. Thank you so much!
B Council
B Council
5 months ago
Their service tech was highly knowledgeable and very helpful and did a wonderful job. They were timely and made sure it was done right.
LeeAnn Montoya
LeeAnn Montoya
a month ago
Tony was very honest about the repair and the price. He is very professional and answered all my questions.
Manny Nuno, Jr
Manny Nuno, Jr
6 months ago
Leroy and the team at Benjamin Franklin have been amazing. They are quick, clean, and polite and never try to upsell you on services. We will continue to use them as our go to
Aaron King
Aaron King
3 months ago
Alex and John did a fantastic job repairing my toilet and cleaned up my bathroom once they were finished.
Christina Rottmann
Christina Rottmann
4 months ago
Tony came out today to install a garage sink and faucet. He went the extra mile when he went to get the correct fitting parts. Thanks for going the extra mile to get the sink and faucets installed correctly!
Thomas Smola
Thomas Smola
4 weeks ago
Leroy was thorough.explained all the inner workings. Took his time
Very satisfied
Ted Uhlemann
Ted Uhlemann
a week ago
Leroy Steele came out and did a quote for several plumbing issues. He was personable and very knowledgeable, as he actually does the work. I did not use Benjamin Franklin Plumbing, due to substantially higher price than some of the other competitors.
Jim Peterson
Jim Peterson
2 months ago
The technician came in and did a good job of yearly maintenance on our water heater explaining what he was doing and why.We had a problem that he diagnosed and came back to install the problem motherboard.We had another problem where the water heater would periodically not work, Cristi quickly determined the problem was that a filter needed to be cleaned. He cleaned it and showed me how to do it next time.
Jeff Losh
Jeff Losh
7 months ago
John was very thorough with his inspection & explanation of the problem. Once diagnosed, they were quick to repair.
Great service at a very fair price.
Kathleen Milligan
Kathleen Milligan
a month ago
Alex was prompt, friendly and professional. Solved the problem and explained everything. He cleaned up behind himself, too.
Jan Fourman
Jan Fourman
6 months ago
Today was a second opinion to figure out a kitchen drain clog. I live in a condo unit and since there are connecting pipes I'm trying to figure out next steps, and getting my HOA involved.Cristi was very helpful with advice and professional.
Wendy Burns
Wendy Burns
a month ago
Tony was very helpful and knowledgeable. Will definitely use again.
Jason Noreen
Jason Noreen
a month ago
Thank's John. My wife is loving her new gas range.
~Jason
John Reidy
John Reidy
a week ago
Very good communication and arrived when they said they would.
Lynne Milius
Lynne Milius
a month ago
Ilya Is a very friendly, pleasant, and agreeable representative of your company. He is very knowledgeable and professional. I was very pleased with the repairs he made and I love my new kitchen faucet that he installed! I highly recommend him! He is a great asset to your company!👍🏼
Jeff Heath
Jeff Heath
a week ago
Floor drain in basement had corrosion and rust. Cleaned thoroughly and flushed to work as good as new now!
Barbara Benoy
Barbara Benoy
a week ago
Excellent job interaction. Very polite & professional.
Rhonda Nino
Rhonda Nino
6 months ago
Alex and John installed our tankless hot water heater and did such a thorough job. We couldn't be more pleased with their attention to detail and knowledge of the job.
Jim Cronin
Jim Cronin
4 months ago
Ilya has done several jobs for us in the past and we are always very satisfied with his work.
Scott Zumbahlen
Scott Zumbahlen
3 weeks ago
Fixed the issue on a Sunday at a fair price, and in short order. Major stress release for me.
Dan Robinson
Dan Robinson
2 weeks ago
Awesome job in my water heater and humidifier and very kind and helpful!
Caleb Joseph
Caleb Joseph
5 months ago
Leroy was REALLY good!! Very impressed. Highly recommend Leroy for your plumbing needs.
Elizabeth Reed
Elizabeth Reed
6 months ago
Had a thorough plumbing inspection done. Cristian was very detail oriented and pointed out several deficiencies that will need to be addressed.
Shannon Hittson
Shannon Hittson
7 months ago
Cristi was awesome - went above and beyond to diagnose the toilet and faucet issue in the bathroom. As well as give me advice to help in the future, definitely recommend him!
Britt Koth
Britt Koth
7 months ago
Ilija was amazing. We found water under our wash machine which led to a series of progressively more invasive steps to ultimately discover considerable pipe damage in our basement. Ilija’s knowledge and expertise, matched with his true professionalism, helped make the whole process quite smooth. He took the time to make sure we understood the issues, offered to speak with our insurance company, advised where to take pictures, and ultimately solved our problem in an efficient way. Overall, he was greatly appreciated and it made a lousy situation better to have worked with him. Would definitely recommend
Michael Wolf
Michael Wolf
5 months ago
John came out today because i was concerned about a slow toilet. After talking with John i decided to get a replacement with a better model. Thank you John for your advice for today my future project for my shower. Previously: Alex came out to camera my sewer line to make sure it was good for the expiration of my new home warranty. I had other projects that I got his opinion on at the same time.
Houyuan Sung
Houyuan Sung
5 months ago
Tony did an excellent job! The best plumber I ever met! Thanks, Tony!
Charlene Miller
Charlene Miller
7 months ago
Christian was quick to find the leak and explain in terms I understood what was happening. He had the leak repaired very quickly and I have a year warranty on the work. 😊
Mica Graves
Mica Graves
7 months ago
This company responded to us on the eve of a cold snap and got to us within 24 hours. Ilija was responsive and fixed a number of problems--he even had all of the supplies needed to do a few odd jobs.
Ehrin Armstrong
Ehrin Armstrong
8 months ago
We had a persistent smell coming from the basement. Cristi did a great job of troubleshooting and identifying sources of potential leak, including the lift station and also the studor valves. He was very professsional and did a great job!
Alberta Matson
Alberta Matson
a month ago
Very responsive and professional. I was kept informed throughout the process.
Trish Laub
Trish Laub
8 months ago
Leroy was the ultimate professional not only detecting my leak issue in my bathtub but also fixing it correctly quickly and economically. I highly recommend him and Benjamin Franklin Plumbing of Denver!
Jon Griego
Jon Griego
a week ago
Friendly professional and great customer service.
Elton Alexander
Elton Alexander
5 months ago
Very professional and did an excellent job I would recommend highly. The service was a natural gas line repair and replace.
Lisa Lisa
Lisa Lisa
3 months ago
I reached out for quotes for cleaning which is my right as a tenant. This service only works with owners...yet they call me at all hours!!!
Ryan Turbek
Ryan Turbek
5 months ago
Ilija was helpful, efficient and friendly. Signed up for monthly package - would recommend (:
Nancy Thoennes
Nancy Thoennes
6 months ago
He was so sweet. I’m just getting over knee replacement and my falls just made him all the more helpful!
Jayme Foxhoven
Jayme Foxhoven
9 months ago
Ilija was amazing! He explained everything to me and included pricing right there before anything was done. He came for a plumbing backup downstairs in my basement and fixed it right away at an affordable price! He was so nice and respectful and made sure to have me there every step of the way!
Micheal Phelps
Micheal Phelps
2 months ago
Christy did an excellent job of explaining the situation and then repairing what needed to be repaired.
Rod Lansberry
Rod Lansberry
4 months ago
Leroy did an amazing job repairing a 100 year old toilet. He found the problem quickly and he located the correct part and had it installed in no time. Other plumbers looked at the problem and had no idea how to repair it but Leroy knew what he was doing and had the problem solved correctly and efficiently. He will be the first person I contact with any future needs.
Herb Bollum
Herb Bollum
7 months ago
Our pipes had frozen, in a crawl space.
They got us up and running in short order.
Good friendly service.
Nikki J _23
Nikki J _23
4 months ago
Alex came to fix someone else’s mess up with my bathroom reno. We weren’t getting any water from one of our bathroom showers. Alex came and replaced the shower valve that was clogged.Unfortunately the previous installation was done poorly. Needless to say Alex got us up an running. Was very knowledgeable and fixed the problem! Highly recommend!
Leslie Smith
Leslie Smith
8 months ago
Our technician was kind and professional and more than fair. He took care of our needs quickly and would highly recommend him.
Deborah Burgess
Deborah Burgess
6 months ago
Lucky enough to have Tony Martinez a 2nd time to put in a new toilet for me. Excellent job and very professional!! I will ask for Tony in the future for other plumbing repairs.
Michael Ramos
Michael Ramos
3 weeks ago
Good Company, Great service, and very professional service!!!!

Thanks guys
Jennifer Agnew
Jennifer Agnew
4 weeks ago
Service was friendly and professional. Very knowledgeable about plumbing.
Elizabeth McKay
Elizabeth McKay
8 months ago
Tony did an excellent job fixing 2 leaks. He told us about a plumbing membership which we signed up for. We have a few more plumbing
projects.
Alexander Dickson
Alexander Dickson
2 months ago
No upswell and gave me confidence on what to pay attention to going forward so that I’d know when there was a real concern.
Michael Kaplan
Michael Kaplan
4 months ago
Cristi was professional and talked me through my options. I will be using Ben Franklin Plumbing in the future.
Davina Balogun
Davina Balogun
8 months ago
Ilija was very friendly and professional. He explained everything to me in detail and allowed me the opportunity to ask questions. He is very knowledgeable and I would definitely recommend hiring him to anyone who needs plumbing services.
Lorna Ozawa
Lorna Ozawa
a week ago
We needed to have a leaking pipe in our crawl space repaired .Within an hour Christi came and took care of the problem .
Ade Bola
Ade Bola
a month ago
Cristi was easy to work with. He explained why he was in my house and the process he planned to follow.
Carol Harroche
Carol Harroche
9 months ago
Chris replaced 15 ft. of pipe in a hard to access crawl space and a faucet and two shut off valves. He was very courteous, helpful and professional. He did a great job and I would recommend him to anyone who needs any plumbing done.
Bradley Allen
Bradley Allen
11 months ago
Overall my experience with Benjamin Franklin was good. They responded right away to my Angi list request, had Christi out here the next day and he did a great job. I feel the price may have been a little on the expensive side, but the work was completed with no issues to report.
Sriram Venkata
Sriram Venkata
a year ago
We had an issue with our water heater not heating at all. Cristi Guias the technician was prompt with letting me know when he was on the way. Once he showed up, he was super cordial and professional. He did a thorough check and informed me about the unit being under warranty and needed a part replacement from the manufacturer. he called them on my behalf and spoke to them explaining the issue. At the end of it he didn't charge a penny though I was told that I would be charged $50 for the technician showing up. I totally loved the service and would definitely recommend Benjamin to all for a good professional service and value for your money. They are true customer oriented company.Update part 2 second visit:This guys is as awesome as one can find honest and truthful and extremely patient. These guys get paid by the number of jobs they complete in a day, and yet he was willing to wait from morning 8 am till 12:00 pm while I was on call with the manufacturer and distributors to get the parts under warranty. He accompanied me to the distributor outlet got the part and only left after getting my water heater in working condition!!If you call Benjamin for any plumbing work do ask for CHRISTI
Ally Allison
Ally Allison
10 months ago
Tony was great to work with, and kept me informed of all the work he was doing. We had our tankless water heater maintenanced. Very professional. Ended up signed up for their membership program!
Jill Kingcroft
Jill Kingcroft
8 months ago
Cristian is a true professional that knows his stuff. He’s so knowledgeable and because of his years of awesome experience he has great contacts should you need additional work performed that is outside of plumbing. He connected me with the best mitigation/restoration company and had the owner reach out to me within 5 minutes of Cristian walking out my door. And the company referred to me by Cristian is just as wonderful as Cristian and Ben Franklin Plumbers. Thanks for making my bad day BRIGHT AGAIN and solving all my plumbing issues with perfection!
Jennifer Krom
Jennifer Krom
8 months ago
Ilija Kostadinov has been out for two different repairs at our home. He does great work and we are very grateful for his expertise! He's prompt, hard-working, knowledgeable and friendly! If we need work done in the future, we'll definitely be contacting Benjamin Franklin Plumbing and requesting Ilija!
Justin Mead
Justin Mead
2 months ago
Very friendly personable and explained options professionally.
Conrad North
Conrad North
4 months ago
Ilija did a great job on our install...company continues to be our go to service company...
Pamela Dickerson
Pamela Dickerson
10 months ago
I had a great experience with Ilija from Benjamin Franklin Plumbing. He was on time, professional and provided a solution to our hard water issues. He also replace a new water heater under warranty replacement. His interaction is very professional and the quality of work is excellent. He had helped us on two other occasions for our plumbing needs. Ilija also helped schedule time to have an electrician come out to complete some additional work we are needing on the electrical side. I will engage him again in the future. Thank you!
toral patel
toral patel
4 months ago
Always efficient and cost effective! No surprises. Pipe burst. Diagnosed quickly and repaired quick. Ilian is always knowledgeable, competent, professional, and easy to work with! Thank you!
Gary Irish
Gary Irish
2 months ago
LeRoy knows his stuff and quickly evaluated the problems with our water heater.
Donnie McAmis
Donnie McAmis
10 months ago
We had a water leak the upstairs bathroom that leaked into the downstairs bathroom ceiling, John Diagnose the problem and repaired in a very timely manner, Great technical manner was applied and the work was complete, thank you and the company for employment of great people! Great people are the cornerstone of any successful business! I truly understand this after spending 40 + years in the customer service business, I would truly recommend this company, and their staff to anyone needing their services, and my personal thank you John for services performed ! Sincerely Donnie McAmis
james henderson
james henderson
7 months ago
Lee Roy was very friendly and supportive. He was knowledgeable and got the job done quickly.
Matthew Hong
Matthew Hong
8 months ago
Ilija was great. We had a toilet clogged that a plunger nor a $15 auger could take care of. He brought he heavy duty auger and cleared it no problem. There was also an issue with our membership account and he worked through it with us to get us a better price. Great experience as always.
DeeJay Martz
DeeJay Martz
2 months ago
Leroy returned to perform replacing the filters for the RO unit. He replaced the filters with the efficiency Leroy has always provided. Thank you Leroy
Charles Bradley
Charles Bradley
11 months ago
First of all, whoever hired Cristi did the company a favor. He is knowledgeable, friendly and his work is fast and complete. He was a pleasure to have working in my home. My work entailed replacement of a sprinkler system backflow preventer, and replacement of an outside water valve that someone had piped directly into the main house water line with NO shutoff. Thanks to him I have a new backflow preventer so I can get my sprinkler system up and running again and a new outside valve WITH an in-line ball valve, thus avoiding problems in the future. Everything needed for the repairs were in stock on the truck. I made a good choice using. Benjamin Franklin Plumbing.
Sara E Stewart; INHC, EOLD, ORDM
Sara E Stewart; INHC, EOLD, ORDM
10 months ago
This referral came from Angi...which now I question their screening process. I did the work myself because I was quoted $404 to only cut a hole in the wall to view the pipes. Had the tech looked closer at the tub side he may have noticed the missing gasket from a pipe connected to the knob, repaired with simple plumber's caulk. I addressed the predatory style price quote with management and was told 2 differant lower prices for the same job. Without a printed price list you are at the mercy of the tech, bad training or your own common sense to know when a quote is ridiculously inflated. I'm glad to be able to cut my own hole into my wall. I paid $50 service call to do the work myself while the tech watched. Nothing done for this job would have been worth $404.
Dean Banner
Dean Banner
9 months ago
Alex was very knowledgeable and efficient. He took time to explain everything that he did and what was needed. He was pleasant to work with and did a great job.
Tom Atkinson
Tom Atkinson
8 months ago
Leroy took the time to make sure a complicated installation worked before he left our house. I highly recommend him and Benjamin Franklin Plumbing.
Patricia Chism
Patricia Chism
a year ago
Alex was very professional. He went above and beyond what was needed to be done. The job turned out to be more than we expected. He has a great sense of humor, and made sure I understood each and everything that needed to be done and he provided me with options when I had questions. I will definitely recommend him and use his services again.
Felisa Jack
Felisa Jack
3 years ago
I requested service for a clogged toilet. They sent Christian out the very next morning. I was informed when he was on his way and he arrived within 30 minutes. He was masked and had shoe protectors to maintain safety. He was very polite and very professional. He explained the problem and then fixed it in less than 20 minutes. He also showed me why I should consider a more efficient toilet, even showing me pics of mine vs the efficient ones. He explained how it would provide savings on my water bill. His desire to educate his customers to help them out is so refreshing. He waived the trip charge and only billed me for the service, which was a very reasonable amount. I am extremely satisfied with the service from Benjamin Franklin Plumbing! Will definitely call them for future needs!
Karen Valentine
Karen Valentine
a year ago
Alex was knowledgeable, efficient and communicated everything well. I was able to understand the issue and the proposed solution and associated costs. He was friendly and customer service focused. I appreciated his quick fix and attention to time. Will definitely use again if there is a plumbing need. Highly recommend.
ERIN STINNETT
ERIN STINNETT
10 months ago
Benjamin Franklin Plumbing was very quick to respond and had someone at my home within an hour. Alex was my tech and he was fantastic. He is honest, hard working, and kind. It made a moment of panic turn into relief when he completed the work with such pride like it was his own home. Thank you Alex and team!!
Joann Wert
Joann Wert
a year ago
Omg Leroy Steele is a fantastic employee. First off this man called politely saying he was headed over, asked if we are available, and home. Secondly this man showed up right on the dot he said he would. He was on time. Thirdly, this man used shoe covers inside the home. Fourth, he explained the issue, my options, and asked for my input. Fifth he explains the costs efficiently. Leroy worked quietly I forgot he was even at home fixing the shower!He is a very hardworking man and really knows how to represent the company. I would rehire this company and man again. I do hope his company recognizes him for his hard work and dedication.Also I read bad reviews of how much they charge let me say that it was worth every penny because of Leroy!
Ashley Wehunt
Ashley Wehunt
a year ago
John Did a fantastic job installing a new water filtration system to my home. He took the time to ask me about what my expectations were and if I needed anything else looked at in the home. He took care of a water heater issue and some clogged drains in a very efficient time.
Vlisha Stanerson
Vlisha Stanerson
2 years ago
Our tech was great. He came to do our yearly maintenance and look at a potential leak in a hose. He was informative and not pushy. Just gave us the information and educated us a little on a few things (As we see first time home buyers) so my fiancé and I could talk about it on our own and get back to them when we were readyGreat job!
SHiva Nallicheri
SHiva Nallicheri
8 months ago
The technicians were knowledgeable and professional. I am quite happy with their work. They also attended to my emergency quickly and performed the work well.
Justin Allen
Justin Allen
a year ago
Benjamin Franklin had a live person call me less than a minute after I submitted a job on Angi's List. They scheduled a technician to come assess and repair my project and would have arrived next day had I not had scheduling conflicts of my own.The technician showed up promptly and was incredibly empathetic and professional. His name was Cristian Giurgila and he knows his craft extremely well! He took one glance at the issue and knew the cause and effective repairs immediately. He explained that the installation was less than par and that it likely caused the equipment failure that I had encountered.After sourcing the parts for the repair the issue was resolved within a half an hour. BF has a great reputation but their face is their technical staff and Cristian should be treasured for his customer support expertise and sharp skillset!I will be returning to Benjamin Franklin from now on.
Brian Field
Brian Field
a week ago
Tony Martinez helped us on two different occasions. He was knowledgeable, personable and responsive. I would trust him with all my plumbing needs.
Loay Al Faisal
Loay Al Faisal
7 months ago
The plumber did not do a thing and I got changed 50 dollars. When I called to request a plumber, they said it will be a free estimate and did not mention any charges.
Tim Ingoldsby
Tim Ingoldsby
a year ago
They arrived on schedule, did a thorough assessment of the problem, explained what other issues might possibly occur, recommended a water damage resolution service, and fixed the broken pipe. They were careful to keep the property clean, even though they had to spend a lot of time in our crawl space and were delightful to work with. I recommend them highly and will use them for our future plumbing needs.
Danielle Zuercher
Danielle Zuercher
11 months ago
Tony was professional, knowledgeable and went above and beyond to mitigate our issue. I joined their VIP club so that I can call him and the rest of the team without any call out fees for the long term maintenance of our old home.
Brian Nelson
Brian Nelson
10 months ago
John was great. He came to do regular check up when he found water leaking in the shower. He got it fixed in no time. Very nice and thorough.
Ken Ogan
Ken Ogan
2 months ago
Annual plumbing check up (esp. water heater). Excellent service.
Terry Cunningham
Terry Cunningham
a year ago
Very responsive, set up a service call to the home the next day.The technician, Dylan was prompt, courteous, and prepared.Service was completed satisfactorily in very little time.The work site was left clean and orderly.
Karla Kriss
Karla Kriss
2 years ago
Ilija was wonderful! Very professional and courteous. Knows his business. I love the fact that he came out do the proposal and he does the work! No middleman!! We needed to replace old valves for a two new bathroom sinks coming in. Would recommend them to anyone!!
Valencia Williams
Valencia Williams
10 months ago
We reviewed a leak in our outdoor water faucet as well as reviewed for drainage in the basement. Christian provided several estimates and suggestions for us I want to thank him he’s always spectacular he’s worked on several of our homes and we continue to give him repeat business due to the excellent job He always continues to Thank you so very much!
Ashley Van Woensel
Ashley Van Woensel
2 days ago
Always great professionals with Benjamin Franklin. Tony was great and fixed our problem seemlessly.
Don Skold
Don Skold
10 months ago
Dylan and Logan were friendly, respectful hard workers. They replaced my furnace and AC unit. There was only a short interruption of service.
Bonnie J Terry
Bonnie J Terry
3 months ago
Great information and look forward to doing future business with them.
Marcelo
Marcelo
6 months ago
Extremely disrespectful and not transparent at all. The guy that went to our house was extremely rude, he was laughing when I was asking questions about the product and he was being condescending.
Naim Razzak
Naim Razzak
a year ago
Christian is a gem. He was highly professional, gave excellent advices, and did his work with precision. A wonderful overall experience. He was also very careful to wear a shoe cap before entering the house. Much appreciated. Ben Franklin and Christian are now on the top of my fav list for plumbers.
Mollie Moltzau
Mollie Moltzau
a year ago
Christian came out to help me determine if I had a gas line leak. Without having to do an expensive pressure test he was able to determine my line was sealed without having to pull everything apart. His logical and calm approach was amazing and if I needed to do a major repair I would have trusted him completely.
Wonko The Sane
Wonko The Sane
2 months ago
Tony was great! Very thorough!
Jessica Dix
Jessica Dix
3 years ago
Cristi arrived early for the appointment and was very helpful taking care of my drain stoppage. He was thorough when describing what was wrong as well as ensuring care with my pipes. He installed my garbage disposal quickly and stayed to make sure everything worked correctly after the work was completed.
Don Sheehan
Don Sheehan
10 months ago
One leaky faucet replaced with a new Delta faucet. We also upgraded the water leads to quality lines and values. Great work, great value.
Daisy Rothschild
Daisy Rothschild
2 years ago
Benjamin Franklin Plumbing is the best, and I don't grade lightly! Our Master Plumber Ilija was not only professional, but very personable too. This guy is so efficient, I've never seen a job done so fast! And it works perfectly. He was also very courteous, and took great care: he wore foot coverings, and a mask, and did not mind that I did also. I really appreciate that. We've been using Ben Franklin for very serious and complex repair jobs over the last 12 years. I highly recommend their Power Club membership. There is a small monthly fee, and then when you need them, you get priority to the top of the list, (even weekends and holidays!) and no trip charge. Plus 10% off every thing else. They guarantee the parts and labor (the disposal has a 3 year warranty. I hate to sound like an ad, but I will say you can choose cheaper plumbing work, but you can't hire better!
Billy Lindsey
Billy Lindsey
a month ago
They came and did a service on our hot water heater and found out that the pilot light was blown out
anthony barela
anthony barela
a month ago
Great service, quick and at a fair price.
Kevin Hartnett
Kevin Hartnett
11 months ago
Leroy, was very professional and quick. Found out what the problems were and straightened them out in a fast, efficient manner. Will use them again.
Mayra Val
Mayra Val
4 months ago
He was very professional and was detailed on what the issue was.
Jas & Cyn Wilkins
Jas & Cyn Wilkins
a year ago
Tony from Benjamin Franklin Plumbing came out today to assist me with an issue. He was amazing. As a woman I sometimes feel like Im being taken advantage of by repair people. However, Tony was the complete opposite of my previous experiences with repair people. He was so respectful, responsive, knowledgeable and communicative. I will absolutely return to the company for my future needs and will always as if Tony can be my representative. Im so pleased with today’s experience.
Tyler Vitello
Tyler Vitello
2 years ago
Had Rick as my technician and he was super nice, knowledgeable, and had great advice for a simple repair. Wont go much into detail but he did everything he could to make sure my issue was resolved without breaking the bank. Over and beyond service from a nice guy. will be using Benjamin Franklin again because of the great service Rick provided!
Carolann Mahoney
Carolann Mahoney
11 months ago
Took me a while to get someone out here. Cristi was a very nice and professional technician. By the time he left, I had hot water again. Price was more than reasonable.
Brian Miller
Brian Miller
a year ago
Had a leaky pipe, had to shut down main water. Technician arrived within 4 hours. Super professional and up front with cost. Repair was very efficient and of high quality.
George M. Schroll
George M. Schroll
9 months ago
Our sump pump died. Enter Ilija of Benjamin Franklin Plumbing! He replaced our sump pump before we could say sump pump. Before doing that, he informed me what he was going to do and why. Ilija was very professional with his work, extremely knowledgeable, and a pleasure to work with. Thank you, Ilija and Benjamin Franklin Plumbing!
Emilio Urbina
Emilio Urbina
a year ago
Alex and James were very prompt and professional. They got to work on replacing my faucet in my front yard. They were very quick, and did a very good job.
Martin Acosta
Martin Acosta
10 months ago
Tony was very helpful and never did anything to make my cost go up. I really do appreciate his work and all his knowledge.
Brandon Bopp
Brandon Bopp
3 years ago
Leroy came out and really explained to me how Everything worked so I could understand the process and what needed to be done. He did a great job and I felt very comfortable with him being here. He was on time and prompt and very knowledgeable and Very experience. He had a great sense of humor and made me feel confident when he left. I definitely would trust him to To do a job for somebody else.
Steve Franklin
Steve Franklin
a year ago
Alex came and did an awesome job. We had a pipe leak and he got us hooked up with a restoration company right away so we could get started. One we found the leak Alex came right away to fix it so we could turn the water right on. He helped make a bad situation better with his quick service and knowledge. We will use him again.Also Ben Franklin uses the same technicians over and over again for their customers so they get to know you and your house. Love that.
Amelia Moore
Amelia Moore
2 years ago
Ilija was so great! He came in and listened to my concerns, did a overview of the issue and offered a fair detailed estimate of the cost. He ever provided information on a membership for service with the company to offset the cost of the repair.He corrected the problem quickly and then offered me a informative tutorial on our pipes and plumbing to help us avoid the issue in the future. He didn’t try to upsell me things I didn’t need and was fair and honest.He took great care to adhere to cleanliness and safety in our current COVID environment with a mask, shoe coverings and social distance. We greatly appreciate the service and will be using them again!
Duncan Shields
Duncan Shields
a year ago
Christian is a pro. He has repaired items in our home before and is always considerate and accurate with estimates. He displays an excellent knowledge of building codes and the latest technology for plumbing repairs. He provides advice and gladly is not pushy on upsale items that I did not request or did not need. This is a blessing. He strives to create a real relationship with the customer and that is invaluable.
Amberly M
Amberly M
3 days ago
We had a leak at our rental from the spigot line into the basement. It was super easy to make an appointment online with quick confirmation and follow up. Alex B. was communicative through the whole process with us and our tenants. He diagnosed the issue and fixed it right away. Would hire them again!
Mercedes S
Mercedes S
11 months ago
I will highly recommend this technician & Benjamin F. Plumbing - forever! The mean old Chihuahua even loved him! And the lame builder installed leaky faucet is history!
George F Fischer
George F Fischer
a month ago
I had to have a faucet my sink tightened due to my disability I cannot hold the screwdriver to tighten the nuts but Chris did a wonderful job as always
Christie M
Christie M
2 years ago
Had a wonderful experience with Alex. He was on time. Our basement was flooding. He was able to identify the problem quickly and was upfront about all fees throughout the diagnosis. Alex was professional and wore boot covers and a mask for COVID safety the entire visit. He answered all of my questions diligently and never made me feel rushed. He is a true expert and I appreciated his service.
Jason Fritz
Jason Fritz
2 years ago
Very easy to schedule a service call, with a good level of follow-ups for confirmation. Christian was prompt, very courteous, and quite knowledgeable. He was able to address my concerns, and provided several options for for us to consider regarding the pipes freezing in our master bath. Definitely would call again!
David Slate
David Slate
10 months ago
John was amazing stayed here 8 hours and installed new unit. Hard worker great guy to have on your team. Thanks so much.
Nathan Karet
Nathan Karet
2 years ago
Cristi has helped us several times with anything from pipe replacements to unclogging drains. He is always very courteous and does excellent work. We have always had great experiences with him and others from Ben Franklin.
Pamela Curlee
Pamela Curlee
2 years ago
Very impressed with the professional skills, speed of response, and friendly interaction with everyone in the company. Alex was the best ! Heworked hard to solve my problem and came up with the best solutions.He was courteous and thoughtful. I highly recommend Alex and the Benjamin Franklin service to anyone.
mark meiklejohn
mark meiklejohn
9 months ago
Tony was very professional. He provided a lot of information about maintaining the hot water heater. Very good!
Elizabeth N
Elizabeth N
a year ago
Two bad spigots left us without water outside. I scheduled for the next day-plumber was so professional provided quality work, explained everything he was doing and cleaned up after. Just a fabulous experience from start to finish
Scott Hofer
Scott Hofer
7 months ago
Courteous, polite, answered all my questions. No charge for estimate and detailed explanation on how the issue would be solved.
Stephen Smeltz
Stephen Smeltz
5 months ago
Tony was thoughtful and professional. Great work.
Conrad North
Conrad North
11 months ago
Leroy has done a number of services for our home and as always is professional and qualified. Explains all aspects of the job when we have questions..
Doug Goebel
Doug Goebel
10 months ago
Very prompt, friendly and efficient placed shoe covers on both self and equipment the keep things clean. Very great experience will use them again if needed. Thank you again for a job well done
Patrick Cruz
Patrick Cruz
3 years ago
Their plumber Jay, was professional through and through, which I really appreciate. He was also nice, quick, and courteous. And I like that their people are uniformed. They also text a photo of the their employee so you know who you are expecting to see during your scheduled appointment. Great service. I would definitely use them Ben Franklin again.
Kaitlin Lucas
Kaitlin Lucas
2 years ago
I was thrilled with Cristi's work from start to finish. Benjamin Franklin as a company was quick to reply when I initially inquired about services, I was able to schedule an appointment very quickly, and Cristi arrived promptly. Cristi was incredibly professional and courteous throughout. He wore a mask, gloves, and booties; explained newfound issues to me as they were discovered; itemized the cost of repairs so I knew what I was getting into before work started, and had a pleasant demeanor during the entire process. All of my plumbing issues were fixed before when he was done. I will definitely use Benjamin Franklin's services again, and would request Cristi for all future work if possible! Highly recommend.
Eric Michgelson
Eric Michgelson
11 months ago
This is the second time Dylan has come to our home (separate issues). I couldn't be happier with the service he's provided. On time, efficient and explains the work (before and after) well. Very pleasant and polite which is refreshing. Would definitely recommend Benjamin Franklin plumbing and Dylan.
Jon Caldwell
Jon Caldwell
3 years ago
Rick did a great job with the leaky toilet issue we had. Quick diagnosis and quick fix, with parts already on his truck. He was very pleasant, professional and patient - even with me watching and asking some questions while he was trying to work.We will definitely reach out to Ben Franklin again, should the need arise, and specifically ask for Rick’s help.
Susan West
Susan West
9 months ago
Maintenance service and fixed my drain plug in bathtub. Tony very professional soft spoken pleasant. Hope if I need anything in future Tony comes back. Thank you
The McCollums
The McCollums
a week ago
Did a great job.
Matt Heckroth
Matt Heckroth
9 months ago
We've had these guys come out a few times for plumbing issues. Very fast and professional. They may charge a bit more than a handyman, but you're getting their knowledge, guarantees, ect... Would recommend!
JC
JC
a year ago
Cristian was absolutely amazing! He was able to diagnose a complicated problem that had been troublesome for sometime. Highly recommend !
A Google User
A Google User
a year ago
Leroy was very professional and patient. Had a leak in my condo ceiling and he was able to determine that the leak was coming from the upstairs unit. He spent a good 30-45 minutes explaining the issue to the tenant upstairs. He went above and beyond to explain the issue. I really appreciated his patience and professionalism.
CARRERA
CARRERA
10 months ago
Christian was efficient and very responsive. He got the job done in a timely manner and everything is working perfect.
Kelly Hughes
Kelly Hughes
3 years ago
Jay was excellent - he located and solved our problem quickly and efficiently, communicated the issues, and helped me understand how to avoid them in the future. I would definitely hire Jay again!!As a note, my previous review was related to their emergency booking customer service only. Their in-person service was great.
Rene G
Rene G
3 years ago
Leroy and Nick were great. They explained in detail, all of the repairs, before they started. When finished, all was explained. Excellent communication skills. Talked, so we understood. Both were great with my autistic adult son and very patient with him. Thank you very much for such a great experience, as always.
Shewolf Three
Shewolf Three
a year ago
Update 6/23/22: water heater inspection/cleaning done by Tiny & Dylan was great! Very thourough & answered my questions & gave good advice!Ilija K did a great job on the many things he did for me all in one trip. He replaced water filters in my whole house water filtration system, he replaced TWO faucets and a toilet as well as a water pressure valve. Ilija also did my water heater inspection and replaced the failing expansion tank! He did this all within 4 hours including us talking about the projects - I ask a lot of questions. He knows his stuff and he's friendly and professional. I feel so much better having all these things taking care of. Thank you Ilija and Benjamin Franklin Plumbing!!
David Hamilton
David Hamilton
a year ago
Had a small Leak in a turnoff valve Over all well done and fast was polite and very nice guy. seemed a bit steep in price for a simple valve replacement but it’s slightly above a general homeowner ability to sweat copper or I’d have done it myself so I guess they get ya over a barrel. But that’s a business issue. The plumber was great fast and cleaned up after himself which you don’t see to often. Do kudos
Ellen Pydyszewski
Ellen Pydyszewski
3 years ago
Rick was on time and very knowledgeable. Very friendly and professional person appreciate his thoroughness of getting my drain unclogged. Would recommend one our plumbing and heating to everyone. We’ve been customers of when our heating and plumbing for many years and have always had good experiences with them. Next time I need a plumber I met you’re going to ask for Rick or Leroy because they both were just great
melissa orourke
melissa orourke
2 years ago
Rick Graft did an amazing job. I've never felt more taken care of. I hope this company takes good care of this employee. He will make all your customers happy and want to do business with you again.
Amy Sexton
Amy Sexton
2 years ago
Sasha was awesome! He explained every step of what he was going to do and took great pains to ensure I understood and was comfortable. He did a great job and is also a very nice young man.Had plumbing problem at my Mom's house and called BF again. Rick was truly awesome! He realized the my 96-year-old mom needed her issue fixed ASAP, and he did a very big job for her in record time! As you can tell, I use BF for all of our plumbing jobs. I trust them!
Marilyn Ross
Marilyn Ross
a year ago
Ilija did a superb job installing my tankless water heater! He explained things so I could understand. He answered questions. Clean. Efficient. Thorough. Personable. He is everything you want in a professional plumber. He made sure everything was cleaned-up, in place and in good working order before he left. He deserves 10+ stars! I cannot say enough good things about the service he provided. I am grateful! Thank you, Ilija!
Paul Pelanek
Paul Pelanek
a year ago
Alex quickly diagnosed the issue from a previous service on our tankless water heater. He also helped us understand what caused a water flow reduction in our kitchen sink (the aerator had a large sediment chunk.)
Savi DuVall
Savi DuVall
6 years ago
Sasha cleared my drain and now it drains perfectly! :) very happy and his service was wonderful. Highly recommend! Fantastic customer service, professionalism and helpful advice. I own a condo and they can be tricky to service, but he had a very confident and friendly attitude regarding my issues.
Cristen Conley
Cristen Conley
a year ago
Leroy was extremely knowledgeable, honest and friendly. He was able to answer every question we had and explained things in a way we could understand. I would highly recommend him and look forward to working with him again in the future.
Amber Johnson
Amber Johnson
3 years ago
Benjamin Franklin plumbing made it out very quickly after I placed my request. They even called a day earlier than I was expecting them when they had time open up. Alex was friendly and helpful. I liked that the service fee is waived if you use them to complete the work. It was a bit pricier than I expected, but the work was done quickly and effectively.
Colleen Arni
Colleen Arni
2 years ago
Cristian Giurgila came out to replace our water heater today. He was on time and very friendly. We appreciate all his hard work and the fact that he made sure that it was replaced before the weekend.
Silvia Luebben
Silvia Luebben
a year ago
The technician that was sent to give me a quote for a well water softner, had no technical knowledge about water softners, did not ask to test the quality of my water to determine what's in it , gave me a preprinted form with a quote for a basic system, which was about double the price of what other contractors quoted. The technician was polite and did his best, but had no proper training.
Ei Di
Ei Di
2 months ago
Did a great job of diagnosing the problem and very professional 👏
Elizabeth Alvarez
Elizabeth Alvarez
a year ago
Tony went above and beyond in repairing the pipes leading out of our sump pump. He stayed until not only was it done but done right. We appreciated him checking in with us throughout the entire process of the project. He was polite and professional. He did a great job.
Beverly Spotz
Beverly Spotz
7 months ago
John came on time and answered all our questions and fixed what needed to be fixed. I definitely would recommend!
A Loveland Resident
mike Lowe
mike Lowe
8 months ago
Tony was on time and was very informative. Helped find the issue quickly and made sure I understood where it was. I will for sure use them again!!
Rick Combs
Rick Combs
10 months ago
This service was just to get an estimate to have a gas line spliced from my 1” gas main to run across basement ceiling and up through the floor to the back of the kitchen range, so that I can switch to gas or dual fuel appliances range. Leroy knows his business and explained to me the process. I advise everyone who is budgeting and planning for this type of work or any other get at least three bids from companies with certified technicians and do a little research online yourself so you already have a general idea of costs and process.
Marie Vegas
Marie Vegas
8 months ago
Technician was professional and completed clog drain in no time. Very pleasant individual.
Ian Randall
Ian Randall
a year ago
Awesome service as always. Were able to get out super quick to help with a clogged secondary line that ran from our disposal. Prompt up front pricing when they evaluated the problem, went above and beyond and stuck to pricing even though it took more work than anticipated. Alex was awesome. Thank you again for awesome work personally and for my clients!
Ed Nunez
Ed Nunez
5 months ago
Service men were professional, on time, used their time effectively.
Amanda Halliday
Amanda Halliday
3 years ago
I am very happy with the work provided by Alex and the Benjamin Franklin team. They responded to my inquiry quickly and got someone out the next day even though my need wasn't urgent. Alex arrived within my window and I got a notification when he was 20 minutes out. I am happy with the work he performed and he was polite and professional.
Scott Rappoport
Scott Rappoport
4 years ago
Leroy was on time, and worked with me to get the right set of services in addition to the one we had opened the work order for. Nice guy, and very good workmanship. The only problem is with the pricing list he works off of: a little pricey.
Stacey Kelly
Stacey Kelly
3 years ago
First off, I must commend Mr. Sparky employee, Eric Jackson, for initiating the appointment to be made for this afternoon. Very convenient and much appreciated! As far as Ben Franklinemployee, Cristi Guias, it was an overall great experience. Cristi was early to the appointment (which worked out perfectly since I do not like to spend all day waiting around. 😊) He was quick, efficient, and polite. Will definitely use Cristi/Benjamin Franklin again.
Noel Daring
Noel Daring
4 years ago
They arrived on the same day, which was amazing. Our technician, Sasa P, was the technician who serviced our plumbing issues. This was the second time he was the technician who visited our home. He even remembered our dogs and made time to greet them upon arriving and again upon leaving. He was very knowledgeable and proficient. He also impressed me when he called on the home warranty program we had purchased previously through them to ensure all services and parts were covered under the program. They were. The peace of mind was awesome and I recommend you ask them about the maintenance and service programs they offer. So worth it!
Delaney Wells
Delaney Wells
2 years ago
Previously used another plumbing service that overcharged us and didn't tell us the real problem. Benjamin Franklin Plumbing were amazing! They were on time and did an amazing job at an amazing price. Our plumber Leroy was very friendly and helpful. Highly recommend.
Andrea Jones
Andrea Jones
3 years ago
We had a small leak issue with our new gas oven and Ilija came back out less than one hour after requesting him to take another look at his original repair. He is very promt and professional and we are very thankful he was assigned to us when we first bought our new home.
Murray Hills
Murray Hills
3 years ago
Very happy with the service and knowledge of the representative. He arrived in a timely manner, and took all safety precautions required during this period of Covid-19. He took his time to identify the problem, and to walk through the various options available to us He also invited me to observe the process in order that I fully understood what was going on and the reasons for the blockage. I appreciated his forthright manner and suggestions to reduce further incidents. Would recommend his services very strongly.
Deborah Funk
Deborah Funk
7 months ago
Ilija was extremely polite, explained everything as he went, and very efficient.
Zina Kwiatkowsky
Zina Kwiatkowsky
a month ago
Christy was extremely professional and informative
CheB Real
CheB Real
a year ago
They sent a master plumber, on time and excellent. We have many unresolved longstanding issues in this old house with new owners; Leroy had solutions for everything we raised. He even had a way to move forward where the issue will take more work than we planned for at this time. He made us feel that he gave the same care and attention as if it were his own home.
Dragon Berry2020
Dragon Berry2020
a year ago
We had a leak under our mobile home... the shower drain was cracked they barely looked at what we had going on said they couldn't remove the insulation and we needed to call a company to remove the entirety of the underside of our house. We called that company and the told us the had to replace everything and remove our bath tube.... called a plummer friend he came out and fixed the drain and there is no more leak.... total scam cost us 200 hundred bucks not thousands... get a second opinion and don't be swindled by the up sell from this place... took our friend under 20 minutes!
Calvin Hada
Calvin Hada
a year ago
Alex was professional and diligent throughout the installations. Friendly and informative. Always a positive experience with Benjamin Franklin Plumbing.
Emilio Pelaez
Emilio Pelaez
3 years ago
Ben Franklin Plumbing was a great choice. I called and they sent someone out the very next day, and their plumber, Rick, asked me about my problem, checked it out, and first gave me a quote on the estimated repair. Before he started making the repairs, he asked me to run my sump pump since the problem was with a perceived leak or broken pipe on the exterior of the house, and much to my surprise, he found no leak and no problem. His professionalism and work ethic saved me $280.00, he wound up charging me for a little time and the visit. Thanks, Rick!!
BRITTANY BONEROTH
BRITTANY BONEROTH
a year ago
Tony is super knowledgeable, very prepared, on time, spent time to explain many different components and nice. Great company. Will definitely use him when another plumbing issue arises.
Michael Franklin
Michael Franklin
2 years ago
Alex did a great job fixing our water spigots and assessing our 90 year old plumbing. He was courteous, trustworthy, and punctual. He fixed our issues with customer value in mind. Highly recommended!
Melvin Hess
Melvin Hess
3 years ago
The service personnel were prompt in meeting the scheduled time and efficient in completing the work task. Explanation was provided on all the options available and what would need to be done to get the problem fixed. I would definitely recommend the company and was very pleased by the service person that completed the work. All the area where the work was completed was left clean and the work itself was great.
Debra Smith
Debra Smith
3 years ago
Ilija Kosyadinov provided outstanding customer service! He surveyed the situation & gave us 3 options to choose from for replacing our sump pump. He installed it correctly & efficiently. He was very knowledgeable, professional & courteous. Cost was reasonable & we know they stand behind their work. It’s a rarity these days to deal with a honest company! It was a very pleasant experience!
Zachary Gilula
Zachary Gilula
3 years ago
Jay H was my technician and he was absolutely awesome! My girlfriend had her ring pushed down my sink by my cat which prompted the call, but I also wanted to have my toilet looked at because it didn’t sit right (wobbled). The scheduling service was great, Jay came the next day, and there was great communication.Ultimately, we found the ring and Jay helped me fix my toilet which was originally installed with minimal regard for doing it right.Honestly, by taking care of this, I avoided a MAJOR problem down the road and thousands of dollars out the door. Jay was extremely professional, knowledgeable, and taught me some things to be aware of. Thank you so so much. You’ve earned a customer for life.
Ingrid Ruroden
Ingrid Ruroden
2 years ago
Cristi and Christian, what a dynamic duo! I’m so impressed with them and their company. They had a very challenging time with my new water heater, and they did it, no problem. They were confident they could do it and they did! They followed code and explained a lot of things to us. 🤩 wow, highly recommend them.👍
Kristy Hilt
Kristy Hilt
3 years ago
Leroy was very through and helped us to find and fix a pipe that would have probably caused major issues down the road. He took his time and made sure the job was done right. Leroy explained everything he did at each step of the way so we were never guessing what was going on. He’s a good guy, I definitely recommend Leroy!
Kenneth Gilmore
Kenneth Gilmore
2 years ago
I requested quote on replacing original water heater and a quote on new water filtration/softener. Technician did a thorough review of existing plumbing, and walked me through all the options I have available, to include modifications to plumbing to ensure proper installation. Quote includes permits and inspections.Very satisfied with the process.
Jorge Serna
Jorge Serna
3 years ago
I had a problem drain that I needed cleared right away. Nick K arrived quickly and after some issues early on was able to clear it out. There was also a piece that wasn't fitting correctly so he went out of his way to get his hands on the correct one to replace it. Benjamin Franklin is a bit on the pricey side for their service but they did a great job. Thanks Nick!
Patrick McFadden
Patrick McFadden
2 years ago
We had a gas leak and therefore we were shutoff. They responded quickly to come give us a quote and fixed the issue same day. Ilija was very professional and explained what he was going to do before hand and then went over it all again afterwards. Including getting city permits and working through all that.Thanks Ilija!
Sherie Gaunt
Sherie Gaunt
3 years ago
Alex Baca was great and super helpful and knowledgeable. Although we ended up going with a different company that was significantly less expensive I'd still recommend Benjamin Franklin. They responded quickly and made it easy to schedule something around our schedule and were very professional.
Barb Forgett
Barb Forgett
2 years ago
Alex was very professional, and polite. He commuted his delivery time. My problem is that I was charged almost $400.00 for a leak that he just looked at and he couldn't fix it. He felt that he would have to tear the floor out to repair leak. But the leak was at the top by the hose. He did offer to change it but I would have to pay an extra $174.00.
Shae Hansen
Shae Hansen
10 months ago
Tony was great. He was honest and helpful and wonderful to work with and clearly knew his business.
John Pallett
John Pallett
a year ago
The original plumbing in our home is over 30 years old. Certain water valves and seals were badly worn. They came in and gave me a plan with an estimate. When they returned the work was completed on time and within budget. We now have a reliable water & sewer system.
Nancy Potts Smith
Nancy Potts Smith
9 months ago
All went well, needed new parts were installed, now drip or any fear of freezing has been removed.
Valerie Fleming
Valerie Fleming
a year ago
Alex was very professional and answered all of my questions. He left the work area in immaculate condition. Would recommend Ben Franklin to anyone who needs plumbing service.
Zach Fischer
Zach Fischer
10 months ago
Ilija did a great job fixing a plumbing vent issue in our attic. He provided several options and we ended up going with the most economical choice. It was nice to have someone knowledgeable, experienced, on time, and efficient to do the work.
Mike Thomsen
Mike Thomsen
2 years ago
The service member was knowledgeable and a very good guy however I was surprised when he said he needed to collect a $50 trip charge for the quote for a home filtration system. I told him I would have never scheduled the appt with a company wanting to charge me for a quote to potential earnig my business. Needless to say he waived it and apologized, but I knew by that point there was no way I was doing business with this company.
Sue Caruthers
Sue Caruthers
3 years ago
I have dealt with Benjamin Franklin Plumbing for the past 12 years and have always been delighted with them. Their technicians have been both professional and friendly, always explaining in detail what they were doing and what to expect as time progressed. I recommend the company without reservation!
Richard Buckley
Richard Buckley
a year ago
First time using. I had a leak inside the wall on a Sunday. John came out found the problem and fixed the leak an hour and a half. He was great to work with. When future problems arise which they will I will use this company again for sure.
Sarah OConnor
Sarah OConnor
4 years ago
Spectacular service. Leroy was my tech and he was terrific. He gave me options to accommodate my budget, performed the work professionally, showed me step by step what was being done and we even had some really good laughs, which was impressive because having to have a pipe repair was sudden and stressful. They are our new plumbers for sure.
Ben Kmetz
Ben Kmetz
2 years ago
Leroy came out and unclogged our toilet. His professionalism, sage-like wisdom, and calm demeanor was just what we needed in our situation. His deep knowledge and experience in the field helped get the job done. He was able to locate and remove my son’s happy meal toy that had apparently lodged deep within our drain pipes and caused numerous problems and headaches. Everything works like a charm now!
Dave S
Dave S
2 years ago
Great job, professional, personable, Alex B was awesome! Took care of my cracked water pipes and advised on minimizing risk for the future. I’d definitely trust him for any future issues with my home.
Kimberly Culman
Kimberly Culman
3 years ago
My whole experience was great. From the quick call I received after submitting the request through HomeAdvisor, to the immediate booking, to the service and professionalism that was provided by Christi. He was patient, and answered all of my questions. He was thorough, and efficient as well. Worth the money for the value.
Thomas Warden
Thomas Warden
8 months ago
Technician was very courteous and did the job quickly. I'm very happy with the service.
Pat Tucker
Pat Tucker
a year ago
He was on time, did a great job replacing our shower faucet and back flow valve outside. At the end of the job everything was cleaned up and put back together.
Donna Zeh
Donna Zeh
2 months ago
Very nice and on time. Got the job done.
Kaci Mcclure
Kaci Mcclure
3 years ago
I placed a quote online through thumbtack on Thursday night and Jay was at my house by 8:30 Friday morning. Jay was great. He wore a face mask to help protect my family and himself from Covid. He fixed my leaky shower efficiently and was very friendly too! I recommend Jay and this company to help with your plumbing needs.
Ron Zuniga
Ron Zuniga
10 months ago
The technician was friendly professional Told me everything up front what he was going to do the price everything he got here quickly got the job done fast and I am very pleased and I will definitely call you again when I need to ! And I will recommend Benjamin Franklin plumbing to anybody who needs a plumber
Marcia Jones
Marcia Jones
a year ago
Today when I contracted for regular service on my furnace the repairman found a very small (slow) leak in the water tank. Said it may have been there for years...tank is 25. It was recommended that tank be repaired/replaced. No money for replacement at this time. Repair went smoothly and quickly - price is reasonable.
Janet brides
Janet brides
a year ago
He went way beyond what was expected of him. He was very friendly and professional and took care to honor my wishes of him being masked. He cleaned up after both jobs so now I don’t have to. The prices were great and I will surely use this company again.
Jessica P
Jessica P
4 years ago
Jay and his trainee were awesome! They talked me through the issue like I was an intelligent human instead of like a woman who doesn’t understand anything (like other companies have). Prices were quoted upfront and were reasonable. I would absolutely use them again and would recommend them to others.
Jennifer Sargent
Jennifer Sargent
2 years ago
Our tech Alex was awesome. Very informative and was efficient .this company should be glad they have such a good worker let alone a good person. I hope he gets credit for his work ethic. These days it’s hard to get someone let alone a good hard worker. Keep up the great work
Steven C Smith
Steven C Smith
2 months ago
The installation took a long time. Upon arrival realized they had the wrong unit.
Mary Anne White
Mary Anne White
3 years ago
I'm no stranger to plumbing having worked with one in Los Angeles.Jay was on time, he was in uniform, was clean and extremely courteous. He quickly diagnosed the location of the problem, fixed the issue, and suggested products and steps we could take to avoid further problems. It's never fun to need to call a plumber, and the rates vary widely between companies... but this was the best experience possible under less than ideal circumstances. Great job!
Brittany Tupper
Brittany Tupper
a year ago
Ilija was fantastic help, he was very knowledgeable and professional. He will be our go-to guy for all future plumbing needs. 5+ stars, very pleased.
Nancy Chapin
Nancy Chapin
3 years ago
Everything went exactly as we were told. Jay called us about 20-30 minutes prior to his arriving at the house. He spent time assessing the problem (water leaking from upstairs shower through the ceiling below), then wrote up an estimate of the repair cost. He was polite and efficient. Got the job done and everything looks & works great! Would use Benjamin Franklin again.
Rachel Simpson
Rachel Simpson
3 years ago
I would like to thank Ilija with Benjamin Franklin for his professionalism, kindness and respect throughout his work in my home. He called in advance of his arrival to let me know when to expect him, and he immediately put booties over his shoes without me even asking. He cared for my house as if it was his own. As he worked, he communicated with me about progress. He worked diligently and was easy to appreciate after his work was complete. Thank you!
Chris Fidura
Chris Fidura
3 years ago
Absolutely fantastic experience with Christian from Ben Franklin Plumbing. We've used multiple plumbing companies in the region, but this was the best experience I've had by far. Christian was committed to fixing my problem even when it became more complicated, and he communicated with me throughout the process so that I would know what to expect. Completely recommended.
Scott Hutchinson
Scott Hutchinson
3 years ago
This company tries to scare you by overcharging. They are already in your home and then offer a discount for joining them as a monthly service. They then charge outrageous prices for normal work. Steer clear. Predatory sales practice. Both times we used them we were charged double the high price I could find for similar service at other shops. I’d stay away. They charged over 500 dollars for a procedure that took the technician 20 minutes. Clinician said he was skilled that’s why it didn’t take so long. This is not a very valid point as most people good at their job still charge by time. It may be more expensive by time, but I don’t know many plumbers who charge 300-400 an hour.
Jan Nwuke
Jan Nwuke
3 years ago
Leroy got back to us with 30 minutes of call in to service. My husband set up a time for the following morning, Within 30 minutes he diagnosed the problem. We made the decision to replace the water heater. He and his helper completed the job,. Leroy walked my husband through the work, which was completed and done well. A professional and a pleasant disposition, we were quite happy with his work.
Jared Barr
Jared Barr
a year ago
Ilija was great! knowledgeable, efficient, polite, and most importantly fixed the previous company’s poor work. You can tell he takes pride in his work! I would 100% recommend. Pricing was upfront and fair.
Josh Rolfe
Josh Rolfe
a year ago
We called to schedule someone to come clean the main line and scope it, and they scheduled for the very next day where other plumbers were booked out a month and a half. Plumber was very timely, professional, and helpful. He invited us down and let us watch as he scoped the line so he could show us in real time what he was finding. Ilija was one of the best plumbers I have ever worked with.
Shirley Miller
Shirley Miller
3 years ago
Cristi was excellent dealing with a situation that he had to think out of the box to fix. The normal way would not work, so he came up with a solution for now and in the future. He was thoughtful and courteous, and an excellent representative of Ben Franklin. I am grateful that Ben Franklin stood behind their work and did not charge me. Thanks for getting the issue solved quickly.
Sandi Stevermer
Sandi Stevermer
a year ago
Rick installed a new water heater in record time for us this evening. He could have easily rescheduled us for another day, but didn’t want to let us go another day for fear of future water issues. He was efficient, knowledgeable, and great to work with.
Haley Bortz
Haley Bortz
3 years ago
Benjamin Franklin was fantastic! I highly recommend them as well as Mr. Sparky’s who does electrician work. Alex replaces my toilet, vanity, and new shower hardware. They were on time and easy to work with. Thanks so much to Jason and his team.
Stephen Williams
Stephen Williams
2 years ago
They provided a reasonable time frame in which to expect the plumber. They called when en route, and they showed up promptly.They clearly explained what they intended to do, and recapped precisely what they had done once finished. They also alerted us to an issue we will have in the future without giving it an undo sense of urgency to try to panic us or rip us off. In fact, he provided a stop-gap measure to buy us a little more time before we have to deal with it.Overall, we were very pleased and will use them again.
Elliott H
Elliott H
a year ago
I called Benjamin Franklin on Saturday and had them come on Monday to perform service, so the turn around was pretty good. Tony and James both came together to perform the service. They were both very kind, respectful, professional, and friendly. They worked on diagnosing the problem for a while, making sure they were certain the service needed to be performed, which I appreciated. They gave me a couple options of what to do and let me choose. I made my choice, and they set right to work and were done in under an hour with the repair. They did a great job, were careful, and took time to explain everything they were doing to me. They did great overall, and I appreciated their time, attention to detail, and friendliness.
Adriana Ward
Adriana Ward
3 years ago
I'm not one to leave bad reviews - truly, I tend to reserve the review space for glowing admiration and complete satisfaction. However, in this instance, I feel it is important to warn people so they do not end up having the same experience I did.The company, in my experience, was responsive. They email you a confirmation of your appointment, text you and email you a photo of the technician who will be showing up to your house, and even give you a call to let you know they are on the way. Our technician was very pleasant and arrived on a snow day where we were experiencing roughly 10 inches, so I was very happy with that level of service. However, after about 15 minutes of trying to snake our kitchen line, he told me that the pipe was broken, and would need to be replaced. We went downstairs and he told us that the basement floor would need to be jack hammered up, and any length of pipe, from 8 feet to 50 feet, would need to be replaced. The quote he gave us was unbelievable. For an 8 foot pipe replacement, it would cost us $6,150. Every foot after that would be an additional $410. If we needed to replace 50 feet of pipe the cost would be $23,370! But, not to worry, they offer a payment plan, with a 9.99% interest rate - effectively giving us another mortgage payment. I was repulsed by this quote - knowing that this company was trying to capitalize on my desperation - not being able to use the kitchen sink, dishwasher, or washing machine. The technician told us we could get this scheduled ASAP for that Friday, and in the mean time, charged us $289 for doing literally NOTHING to help us, and not fixing any issue, even though the trip charge was initially stated to be in the mid $40-60 range.After he left, we got in touch with another plumber (Discount Rooter) who was extremely knowledgeable on the issue and told us that a lot of houses built in the 1970's have cast iron pipes that rot out, leaving a black sludge, creating the need for immediate replacement - which is exactly what happened to ours. He quoted us $2,880 for a 20 foot pipe replacement and assured us that once this work was done, we would be good to go for life as the plastic pipe they replace the cast iron with can last for many years. He also informed us that there is a five year warranty on all work completed, which left us feeling very taken care of. We got in touch with the office and scheduled a crew to come out the following Tuesday, and they handled everything! They ended up replacing 27 feet of pipe and still kept the initial quoted price of $2,880, even though they obviously could have increased it. Discount Rooter may not text you a photo of your technicians before they arrive, but they are honest, hard workers, who aren't out to rob families. Had we gone with Benjamin Franklin Plumbing, we would have paid $13,940! ELEVEN THOUSAND DOLLARS MORE than what we ended up paying. There is literally no excuse for this type of upcharge - and I will never, ever recommend this company to anyone.
Rachael Price
Rachael Price
3 years ago
Rick and his helper were so awesome this morning! Rick installed a new sink for me and updated all of my old plumbing in a detail oriented, clean, professional, and timely manner! Couldn’t be more grateful for the quality of the work and the outcome! Thank you so much!!
Kimberlee Sia
Kimberlee Sia
a year ago
Cristi was wonderful. He talked through all of the possibilities with me and was willing to try one thing at a time. After solving the problem, he provides great advice on ways to prevent further issues in the future.
David Uhlman
David Uhlman
2 years ago
When there is a frozen pipe and a little panic sets in Benjamin Franklin plumbing understands and they are there to help fast. I had their tech Cristian come over and totally replace a leaking valve on the mainline input to the house and was 100% good to go quickly. Very professional and knowledgeable guy.
Christina Cesarz
Christina Cesarz
a year ago
We had some major last-minute repairs before we left for a trip and called Benjamin Franklin Plumbing to help out. They sent Cristian out 30 min later, and he was able to diagnose the problems and schedule the repairs the following day. He and Cristi tackled all the projects in nearly 12 hours. Both were incredibly thorough and walked me through all the details. Would definitely recommend these guys!
Dana Lipfert
Dana Lipfert
4 years ago
Very professional, polite, and timely response. I had a new water heater installed, had to change from a gas powered to an electric unit because they no longer make lowboy gas powered units. BF was able to get an electrical contractor out the same day of my original apt. to run a new circuit. Pricing was clear upfront, workmanship was good. BF had to make a return trip due to a minor issue with the city inspector, no additional cost for the return trip and issue was addressed quickly.
Marshall Benfield
Marshall Benfield
3 years ago
Cristi did a great job! He was on-time, very courteous, and did the water heater maintenance quickly and professionally.
He answered all my questions about plumbing and water heaters while we waited for the water heater to flush, and it was a great visit.
Robbie Daniels
Robbie Daniels
a year ago
Ilija was awesome. Very professional and made sure everything was perfect before leaving. Very happy with the service and will recommend to all my friends and family.
Ben Landes
Ben Landes
a year ago
I've been using Ben Franklin for a couple years now and they give great service. Ilija was my repairman today. He communicates very well about what he's doing and what to look for in the future for possible maintenance. It's a relief having such reliable service I can trust for my home.
Daniel Villone
Daniel Villone
4 years ago
The plumber was very friendly and professional. He explained the prices which seemed reasonable, and he was able to find parts at a store to fix my leaking kitchen faucet, and my fill valve for my toilet. He did a great job, and I would recommend Benjamin Franklin plumbing to anyone who needs a plumber.
Sissy49 Shopa
Sissy49 Shopa
a year ago
Tony descaled our tankless water heater and checked all our plumbing as part of an annual service audit. He gave us good information so we have a better understanding of our system.
Tom Millard
Tom Millard
a year ago
Mike did a great job of isolating, and repairing the sink drain in the basement. He had help from Leroy on the final installation. Thanks, Mike, Leroy and Ben Franklin. Fast and efficient service.
Richard Boag
Richard Boag
3 years ago
Jay was excellent! Not only did he arrive earlier than he said he would, he did a thorough job walking through and diagnosing my problem. He even detected another issue I was unaware of and fixed it right on the spot. He was professional and made sure to clean up after himself when he was finished. Not pushy, just gave it to me straight. If you have the option, request Jay for your plumbing needs, you will not be disappointed! Five stars!
Daniel McGarvey
Daniel McGarvey
4 years ago
Cristi went above and beyond to help me and my wife fix a leak underneath our kitchen sink. He replaced the pea trap and properly sealed it. He also made sure there was no water damage to our hardwood floors by checking in the crawl space. He was professional, thorough and most easy to work with. Benjamin Franklin is lucky to have him!
Becky B.
Becky B.
3 years ago
We discovered a leak outside and have a service agreement with Benjamin Franklin. Cristi arrived within two hours of our call, same day, without it even being an emergency call! He fixed our issue super quick and showed us how he planned to correct and prevent a future occurrence since we also had more going wrong than just the leak. This was our second service call using Benjamin Franklin and we are definitely hooked, amazing workmanship and ethic!
Tom Garrecht
Tom Garrecht
3 years ago
Ilija showed up when he said he would. He explained my options and did a quality job installing my new water heater. Very professional and cleaned up after himself after the job, all in all I'm very happy w/ the service.
Steve White
Steve White
2 years ago
Arrived quickly for a sump pump replacement. Recognized that I needed a different style than they brought which I was impressed with. I did have to help the figure out how to position it to fit the sump it was draining which I thought they should have known how to do that. I was not impressed with that.
Melissa Blake
Melissa Blake
2 years ago
I am BEYOND grateful for Cristi at Benjamin Franklin!! They answered my call on Thanksgiving night when I called to report a gas leak and came to my home first thing the next day!! They found the leak - when other companies could not - and fixed it as soon as the necessary part arrived. I will never use another plumber and you shouldn’t either!!!!! This company is amazing and I HIGHLY recommend!!!
Coach Nina
Coach Nina
a year ago
Christian came and serviced our hot water heater. He made sure it was working properly. He checked all the plumbing throughout our home and made sure we didn't need anything. We did have questions on somethings we know need fixed and now we have a plan to move forward in taking care of them!!
Leanne Swain
Leanne Swain
2 years ago
It took two visits but Benjamin Franklin got my tub to drain. It was money well spent. If you have a problem, they schedule someone else as soon as you call them back.They happened to have a trainee along, so the plumber didn't lift a finger and treated me patiently and professionally. And the trainee learned patiently and professionally. In and out and done. Love it.
Jaime Brenner
Jaime Brenner
4 years ago
This review is specifically for Leroy. Leroy is absolutely wonderful. A gentleman, incredibly knowledgeable and skilled at his profession. Without him we likely may never have found the source of a major leak in our house caused by a defective dishwasher. We owe him!
Brent Hiley
Brent Hiley
6 years ago
Great experience! Josh was professional and courteous. Arrived on time and even called ahead to notify they were on the way and how long it would take for them to get to my house.Explained everything with great detail and answered questions in a manner that I could understand.
Jennifer Martin
Jennifer Martin
3 years ago
Found out that our tankless water heater has to be replaced due to lack of any kind of maintenance from the previous home owner. Nick was immediate with his reaction to help and get his boss on the phone to tell us our options and schedule an appointment. He was also great with our talkative toddler. Patient when he interrupted us and let him talk his ear off and watch him work.
Jason Shivo
Jason Shivo
7 years ago
These guys are awesome. They installed my whole house water filter and it works great!! My wife is so happy the water doesn't dry out her scalp anymore and says her skin feels smoother. My favorite part is I can grab a glass of water from any faucet in the house and it tastes like bottled water. All together a great experience. These guys get a 10!
Michael Thompson
Michael Thompson
a year ago
Christi replaced a broken, cracked exterior water faucet with a new one. He was on time, fixed the problem by replacing the cracked faucet quickly.
Lee Baroch
Lee Baroch
a year ago
christi did an amazing job. We are so happy he came and fixed our leak during the holiday season. Thanks so Much . He gets an A+
Marie Burnett
Marie Burnett
a year ago
I couldn't have been more pleased! Called with a hole in the kitchen pipe in the basement. Jay came out within 30 minutes reviewed the problem , gave me the options and costs and got the job done! Jay was respectful and left the basement cleaned up. Great Job!
Nancy Dunckel
Nancy Dunckel
4 years ago
We met with Sasha on Saturday, Steve and Aaron replaced our hot water heater on Monday, and inspection took place Tuesday. Sasha did an excellent job coordinating everything, and Steve and Aaron expertly performed their job. We are very grateful for the wonderful service provided by BF and will definitely use them for any future plumbing needs.
Melissa Burton
Melissa Burton
a year ago
Tony came over to assess the state of our sump pump and provide quotes for repair and replacement. He ended up helping us out with water pressure issues as well, going above and beyond with additional helpful tips and recommendations concerning the plumbing in our home. We greatly appreciated his professionalism and advice. Reasonably priced, COVID-conscious business, would definitely call them again for future plumbing needs. 👍🏽
Sharon Huffman
Sharon Huffman
2 years ago
Alex was prompt, professional and knowledgeable. He found the problem and quickly made the repair. Very pleasant and competent. I will use BF for any future plumbing related issues we might have.
Irene Smittkamp
Irene Smittkamp
3 years ago
We were leaving to go out of town And Alex was here within a couple of hours and quickly and efficiently fixed out hot water heater, explained everything to us . We just paid $49.95 for the service call... we will definitely use Benjamin Franklin again and I already told a neighbor about our great experience!
Adrienne Rees
Adrienne Rees
4 years ago
Great customer service, very responsive. I had Benjamin Franklin Plumbing install a new gas shutoff valve to me dryer and they did a great job. Almost twice the price that I had previously paid to another company for a similar install on my gas range though.
QD Martini
QD Martini
2 years ago
Christian serviced a sink drain and a gas valve for us and he was not only very courteous but he was extremely professional, respectful, and took the time to explain everything that was going on. I really appreciate that he would wear shoe-covers in the house (even though he had to come in and out about 20 times, he took them off and put them back on everytime! It was probably a pain... but greatly appreciated!) THANK YOU FOR EVERYTHING, CHRISTIAN!!!
Rosario C. de Baca
Rosario C. de Baca
a year ago
Excellent explanation of what was going to be done to diagnose problem. Called ahead and verified he was coming, then showed up ahead of time with mask, booties, was efficient, thorough and very precise showing work done.
Cathy Verbrugge
Cathy Verbrugge
11 months ago
Main line clogged causing total sewage backup in shower, technician was friendly, on time, easy to talk to, explained everything clearly, was happy with service and response time.
Dan Santiago
Dan Santiago
a year ago
Christian was fantastic! The service provide was efficient and thorough. He had solutions to the problem we had and everything worked out as it should. Thank you again Christian!!!
Cynthia Marschner
Cynthia Marschner
3 years ago
Cristi came to my home within during the designated appointment time. He performed the required work quickly and efficiently and cleaned up everything before leaving. He did a great job!
Kelsey Holthaus
Kelsey Holthaus
3 years ago
Ilija came out to give us a quote on our water heater replacement and he was great! Gave us a break down of the costs, walked us through the process and was extremely professional and courteous the whole time.
Erika Matteo
Erika Matteo
3 years ago
Ben Franklin replaced a broken water heater same-day. Price was reasonable and our technician Christy was fabulous. Very careful about the home, efficient and pleasant. Definitely will call Ben Franklin again if I need plumbing work.
Kat Park
Kat Park
a month ago
Jared was on time and worked to clear the blockage as soon as possible.
John Guilmette
John Guilmette
2 months ago
Great service and completed on time
Sean Seton
Sean Seton
3 years ago
Cristi and his associate Christian performed a great service today and fixed so many issues that had occurred through having an older home. It feels great to have all my plumbing now working properly! Thank you Christi! Would definitely recommend
Jim Reed
Jim Reed
2 years ago
Ilija is a fine man and a fine plumber. He and a new guy, John, removed my old tank-style water heater from a closet and replaced it with a tankless water heater in the crawlspace. This involved lots of work like adding a gas line, re-routing water lines, etc. In the process, they made some improvements to my furnace humidifier outlet drain and the sewer line. Make no mistake, these guys are not cheap, but neither is their work. I'm getting ready to contact them again for a little small repair at my office which in my mind is the most sincere form of flattery - repeat business. - 5/21/21 Update: Ilija and Mike just fixed a leaking toilet supply line. Great guys, reasonable price. quick, and professional. My only constructive critism is that they should give clients stickers to affix at strategic places so that we don't have to hunt for their contact information during a plumbing emergency.
Hannah Pucek
Hannah Pucek
4 years ago
Ilija was able to come sooner than anyone else I called, he was super nice and was on time. His pricing was fair and he got the job done quickly. Would definitely recommend his services.
Elizabeth Hilliard
Elizabeth Hilliard
3 years ago
I have had a membership with Benjamin Franklin, One Hour Heating & Cooling and Sparky Electrical for several years now. The membership fees of around $30/month have paid themselves off in spades numerous times. I have a 1927 bungalow in Denver and have had to do several major upgrades and repairs over the past 4 years The discount on products and the regular maintenance and responsiveness is worth every penny. I can't recall all the service representatives that have come to my home, but Jasmine, Leroy come to mind. Always super professional, respectful of my home and keeping it clean, and I never feel pressured to buy something I don't need (even when I probably do need it). I highly recommend getting this protection for your home.
Patty L
Patty L
3 years ago
Alex was prompt and personable, wore booties and a mask. He gave me an estimate of the work required and quickly replaced one water valve and a supply line. He recommended replacing the sink faucet. Would highly recommend!
Sam Grabel
Sam Grabel
10 months ago
Leroy did a great job on identifying and fixing a leak from the upstairs bathroom to the downstairs one
Julie Everly
Julie Everly
3 years ago
Had a bit of a rough experience with a different tech yesterday however, at the recommendation of my son-in-law who previously had Jay Hallaren provide service at his home, I called in this morning and made a specific request to have Jay come out to my home. I cannot express enough what great service he provided! He had to do some out of the ordinary work on relocating my disposal after replacement of my sink which had a different configuration from my previous sink. He was very thorough in his explanation of the process that was needed to complete the job. Jay's demeanor was very pleasant which is very refreshing in a time where it seems as though customer service is a lost skill. I would definitely recommend Benjamin Franklin and, in particular, Jay Hallaren.
Eric
Eric
3 years ago
Cristi Guias will be the man for future plumbing needs! He was prompt, polite, great pricing, and did an overall great job. I highly recommend Benjamin Franklin plumbing and will request Cristi in the future. We had a different plumbing service in the day before and paid for no results. Cristi was able to identify and correct the service in under an hour.
Kathy Garcia
Kathy Garcia
a year ago
I called at 10 o’clock AM for them to come and inspect a leak and they were there in 45 minutes. The technician Tony was awesome I will definitely use them again and the additional cost was not expensive
DJ Goodie
DJ Goodie
a year ago
Tony was a true professional and so polite. I highly recommend him to anyone! Helped us out in a bind and was very to the point, above and beyond.
Julie Brockamp
Julie Brockamp
6 years ago
Sasha came out and fixed my water heater. He is very knowledgeable and very thorough. His customer service is top notch and he's very personable. He answered all of my questions. I highly recommend requesting Sasha. You'll be in good hands.
Royden Mills
Royden Mills
3 years ago
Jay was friendly, very competent and communicative. It’s the day before Thanksgiving, snow packed side streets, and of the five calls to plumbers I made, Benjamin Franklin was the ONLY company able to come day of. Will absolutely use them again, if need arises.
Charmaine Camvel
Charmaine Camvel
2 years ago
Just call me a happy relieved homeowner who had to deal with a water heater that burst late at night. Unfortunately my home suffered extensive flood damage but Ilija Kostadinov arrived early next morning to take care of everything. His extensive experience and professionalism is a welcome relief! Not only did he replace the old water heater, he checked everything else out and gave me his assessment of what needed to be done. I can’t thank him enough and if you’re looking for a nice guy who excels at his job and will do you right—he’s the real thing.
Jan Grote
Jan Grote
3 years ago
Cristy was knowledgeable, professional and respectful. He explained the work that he completed and a future recommendation in regard to the garbage disposal. Very pleased with Ben Franklin employees and glad that I have a service agreement with the company.
Jesse Konz
Jesse Konz
4 years ago
I had a fantastic experience using Ben Franklin plumbing. The plumber, Sasha, was kind, extremely knowledgeable and personable, and was able to fix my shower issue at a price below my expectations. All around a fantastic experience, and I will definitely be using this company again! Thanks again!!
Joyce Hines
Joyce Hines
3 years ago
My husband and I were so pleased with LeRoy. He fixed our toilet and also helped us save lots of money by signing up to VIP.
Our experience on this visit (2/21/2020) was equality great!! LeRoy and Ben did a great job.
Laurie Cameron
Laurie Cameron
3 years ago
Another great appointment with Benjamin Franklin Plumbing. Nick was great; we really appreciate the honest discussion regarding our getting older water heater. We feel like this company is very reliable and isn't out to just make a buck off you. Very thankful to have found them!
Larry Miller
Larry Miller
2 years ago
The quality of work is outstanding and very fast to determine the problem and repair it. Very good valuie to keep the problem from getting worse and costing more. Very good response to the problem as I got an appointment less that 24hrs after calling for one. Punctuality was great. The technician was early for the scheduled service. Very Happy with the whole job that was performed!
Shawn Miller
Shawn Miller
4 years ago
Rick did an outstanding job fixing up the drainage plumbing in our nearly-hundred-year-old house. He was prompt, hard-working, friendly, and thorough. Highly recommend!
Artemis Bowens
Artemis Bowens
3 years ago
Ilija gave us the window that he would be here. He came before the window closed. As he came into the house he immediately put on his shoe covers to protect the rugs and floors. He addressed me as Mr. Art. He immediately found the problem and gave us estamates on the cost to fix the problem. He was very fast, professional, and did a great job.
H S
H S
6 years ago
I can't say enough about Benjamin Franklin Plumbing and would recommend them to anybody! I've got an older home that had various plumbing issues (water pressure, clogs, toilet issues, etc) so I had them send a plumber out. Sasha is by FAR the best plumber I have ever had the pleasure to work with - he had a great attitude, explained everything in simple terms an average person can understand, and did a perfect job with all of my repairs. I was impressed by both his knowledge and demeanor, and I wouldn't hesitate to use him for any job, big or small. Top that off with super friendly scheduling and customer service, and Benjamin Franklin is tough to beat!
Sandra A
Sandra A
2 years ago
Had them come out to snake a main line at my mother's house. Turns out the main line will have to be replaced. Not what you want to hear but, hey life goes that way sometimes. The problem is they still wanted just short of $1000.00 to do no repairs or service, just to cam the line. Removed toilet to do repairs then wanted $2,250.00 to replace the toilet they removed!! Ridiculous!! I will have the main line replaced but certainly not by this company!!
Brian Huggins
Brian Huggins
4 years ago
When I called I told them it might be some broken tile causing the leak, they said the guy would be able to seal everything back up no problem. Plumber shows up, nice and courteous, explains that he cant actually do that since he's a plumber (makes sense) We found the leak, but that's all he could do charged me $240 for finding the leak and checking if my bathtub was aligned correctly.
Foxsparrow Family
Foxsparrow Family
a year ago
Even though we were not able to proceed with service, the technician was very kind, quick, and thorough. We appreciated his time and expertise.
Judith Fuller
Judith Fuller
2 years ago
Very pleased with the service Mike Smith provided. It was hard to find the exact problem, but he stayed with it until problem was solved. Thank you Mike and BF Plumbing for working with us to keep costs at a reasonable and fair level.
Will Jones
Will Jones
2 years ago
Ilija is an absolute master. After receiving an initial diagnosis we were quoted a very large issue. Large enough to constitute a second opinion. Ilija helped me with a drain pipe issue last year and so I contacted him directly.I made the right call. Within just a few hours he identified the correct issue and made the necessary repairs. All while being extremely knowledgeable and courteous.Oh - additionally, their service plan is %1,000 worth it. As a new home owner they’ve come out 4 separate times this year to either help with repairs or do routine check-ups and the plan has saved me hundreds.EDIT: Ilija is still great but their service plan is changing. It's likely still worth it but there will no longer be an insurance component come January 2021.
Josh Adams
Josh Adams
6 years ago
Josh came through and fixed my backed up toilet. He did a great job. In and out quick with no problems. He was also very nice and informative about what be had to do to fix my bathroom. Thanks Josh!!
Keith Anderson
Keith Anderson
a year ago
Faucet replaced was installed with the hot and cold water lines reversed. This needs correction. It’s now a day later, John returned and corrected the problem. He earned a smiley face and more stars.
Margaret Brokaw
Margaret Brokaw
4 years ago
The service was good, the tech was prompt. The billing was incorrect. Even after 2 calls, I have not received the return call promised. The trip charge was supposed to be included in the service cost when service was actually performed (which it was), The Tech added it on as an extra, and, as I said, two calls and a week later, I still have not received the promised call back, nor a credit on my billing.
Carol C.
Carol C.
3 years ago
Leroy did a great job clearing my garbage disposal. He was punctual, friendly, and left the place spotless. I would not hesitate to call on him again!
Brent McCue
Brent McCue
a year ago
Ilija was on time, diagnosed the problem immediately, and resolved the issue quickly. Very personable, informative, and helpful.
Matthew Oldweiler
Matthew Oldweiler
6 years ago
Appointment today with Josh went smoothly. He was on time (called an hour prior) and explained potential issues in detail. Furthermore, he presented a number of different options for my wife and I to consider going forward with our aging water heater.
Joy Doyle
Joy Doyle
2 years ago
Their service was awesome. They were punctual and did excellent work replacing my toilets in a timely manner. They were professional and kind. They were using all covid 19 protocols. I would absolutely use them again.
Edward Mueller
Edward Mueller
a year ago
You said something great about us:“ Leroy S. was on time, friendly and very professional. He brought a second technician, but failed to remember his name. Very friendly and professional too Performed the necessary services (main line shutoff and pressure regulator replacement and two inline shutoff for external faucets) with care and was very good to explain detailed information.Cleaned up after services nicely. Thank you Leroy plus one.
julie samba
julie samba
2 years ago
I had membership with this company at first they told me I will have a discounts and some services will be covered by your membership, but each time I reach out to them the will charge me a lot for the service it’s not even needed, my water pipe was leaking and I asked them to check and fix it they told me to replace the whole water heater for $5800 or the same new water heater at Home Depot cost $400 just for labor $5400? I call the rooter company ended up pay only $637 for the service. Guys please money is hard check others before using this company.
Jonathan Jackson
Jonathan Jackson
a year ago
Even though our water heater is only 9 months old, Benjamin Franklin Plumbing contacted us in regard to annual routine maintenance and inspection. With life being as busy as it is I was great having them reach out and offer to come out and perform this free service for us.
Joshua Eldridge
Joshua Eldridge
3 years ago
Very pleased with my experience with Benjamin Franklin Plumbing and Ilija specifically. They were able to get me a same day appointment and Ilija was able to quickly assess the situation and provide me with informed options on what I could do. I would recommend this company and will be using them again in the future.
David Hodge
David Hodge
3 years ago
Called Benjamin Franklin, and explained I had a leaking pipe. The company sent out a tech the very next morning. Cristi was a very polite and efficient plumber. He immediately diagnosed the problem, and saw an additional problem I couldn't find myself. He replaced the leaking pipe and solved my water problem quickly and kept it very affordable as well. I could not be happier
Jennifer Slaughter
Jennifer Slaughter
2 years ago
Holy cow!! We had an epic emergency of moving out only to discover our washer hookups had eroded and were broken and now leaking all over. We had to have this job done ASAP so we could close on the house. They not only had an opening but they were there early and got the job done flawlessly. Ilija was professional, confident, personable, explained everything so we understood and expedited the job. He even sent me an email picture of his completed work for the buyer. We will stay with Benjamin Franklin forever! This is the 2nd emergency they’ve remedied for us.
Jessica Groetken
Jessica Groetken
3 years ago
Cristi did an amazing job replacing the motor on my pump. He was super quick and explained all my options clearly. I couldn’t have asked for a better experience. Thanks Cristi!
Westcott H Smith
Westcott H Smith
3 years ago
Our plumbing inspection went very well. Ilija was courteous, efficient, answered all our questions, and explained about the water pressure regulator. He assured us that all was in working order. Thank you, Nancy & Westy Smith
barb quarles
barb quarles
3 years ago
Elroy was excellent. Explained in terms I could understand. Even cleaned up after he was finished. Provided lots of explanation to me to be sure I understood!! Will ask for him in the future.
Jesse Bean
Jesse Bean
3 years ago
I called Benjamin Franklin in the morning and was able to get service to my residential home within hours. Our tech, Cristi, was very professional and explained all our options before completing the work. Prices are reasonable and drain in now working effectively. The whole process was easy and we will be requesting Cristi when services are needed again!
Stephanie Cannon
Stephanie Cannon
3 years ago
Ilija was very knowledgeable and professional. He repaired a shower diverter and it works so much better now! The price was very reasonable and I got an estimate for a new water heater. He offered a number of options for the water heater and didn't try to oversell anything. Benjamin Franklin Plumbing will certainly have my business when it is time for that job.
Terri Larson
Terri Larson
2 years ago
Exceptional service from Ilia, who is now our plumber going forward for any needs! We met with 7 other companies to talk about the purchase and install of a whole house water filter, water softener, iron filter, RO system, and a few other items we needed to address. We were going to be spending thousands of dollars on what we needed done and without a doubt, Ilia’s knowledge, expertise, and guidance stood out leaps and bounds over the competition. Additionally, Benjamin Franklin was priced extremely competitively, and delivered a great value and product.
Aimee Mongroo
Aimee Mongroo
3 years ago
Great service! Hey got us in right away. Iljia Helped us find a solution to our hot water issue. He installed it the same day! Fast and punctual. I would definitely recommend this company and Iljia.
Ron Lepoff
Ron Lepoff
4 years ago
Sasha was very professional and helpful. He fixed the plumbing problems in a very timely manner. He also addressed other plumbing matters in our home. I would certainly recommend Benjamin Franklin to friends.
Deanna Montoya (Dee)
Deanna Montoya (Dee)
10 months ago
I'm just renting so I don't have the final say so but John was very helpful and friendly. Explained everything that was needing to be fixed. Very professional. Thank you
Chris Campbell
Chris Campbell
5 years ago
These Guys are Wonderful! Great Customer Service and the Tech/Specialist Sasha P was amazingly thorough! Even checked plumbing in other areas of the home, not to make a sale, but to let us know what we might look into the near or distant future. We will continue to call these guys and request Sasha P for our plumbing needs from now on!
Jean Kelly
Jean Kelly
2 years ago
Told me he would not install toilet today. I had a guarantee the toilet would be installed today. Told his manager I blocked him with my car. I told manager a witness was here. Manager did not believe me. Unbelievable. I have no doubt you only post positive comments. Probably other employees.
Awful experience.
Robert Calvillo
Robert Calvillo
3 weeks ago
Fast and friendly service.
Trae Tripp
Trae Tripp
3 years ago
We used Benjamin Franklin Plumbing for a leaking valve in our kitchen. Leroy showed up during the scheduled time and was very professional, informative and was able to diagnose the problem right away. Leroy told us up front how much it was going to cost and was willing to waive the response fee. Leroy fixed the problem right and in a timely manner. Benjamin Franklin was great and especially Leroy. Thanks Leroy.
Michael Hill
Michael Hill
3 months ago
On time, very professional. Thanks for everything.
Michele List - DOR (She | her | ella)
Michele List - DOR (She | her | ella)
2 years ago
Illya was professional and very knowledeable. He was able to to diagnose the problem right away and guided us to resolving the water damage with insurance company. Great experience.
Stephen Kelliher
Stephen Kelliher
3 years ago
Cant recommend Ilija highly enough. Be glad if he shows up at your door. He explains things very well, has resolved several issues the same day both times he's come to our house. We signed up for the monthly plan and the discounts we received on later work paid for that several times over. I actually understand what all the pipes do and where they go in my house now. My wife and son are very comfortable around him. Ilija is very knowledgable, punctual, respectful of the house and clean up and there is never a hard sell, just a recommendation that makes sense. Easily the best person who has ever done work for me related to my home. 5 stars, A+, highly recommended, etc
Chris M
Chris M
4 years ago
They came out quickly but quoted a 1500 valve replacement. Company 2 fixed it for $75... They probably do good work but I think they quote high hoping you wont get a 2nd opinion and forfeit the $49 visit fee.
l vannoy
l vannoy
3 years ago
It was a pleasure to meet Mr. Guias. He arrived as he said. Worked all the way through without stopping and informed me of the progress he was making. The space in my house where the water heater is located is very compromised very small space to work in.The end result was Excellent. The new water heater was put in and hooked up like it was so easy when I know it was a really hard job.Please give my heart felt thanks to Mr. Guias. Job well done..
Willie Brown
Willie Brown
3 years ago
Alex is the type of person I want on any plumbing services I'll ever need. He was clear in what was needed and gave me every opportunity to ask questions. He was a professional that most people can only dream of getting. Since the pricing was fair, I had additional work done that I would never ask another plumbing company to do. Please give my many thanks to Alex. If and when I need other services, I'll ask for Alex.
Stephanie Stephenson - DOC
Stephanie Stephenson - DOC
6 years ago
I had a water heater die on me and the tech Sasha came out to help. He did an amazing job helping me out. He removed the water heater and placed it where I needed it. I would definitely would recommend him to anyone. Great customer service!
Irysha Shymenka
Irysha Shymenka
a year ago
Ilija Kostadinov was extremely professional an polite; he addressed all my concerns an alleviate our worries. We would definitely recommend their services.
Gina Simpson
Gina Simpson
2 years ago
Sasha is exceptional in his work and is considerate of the customer's time. I am so glad to have the 3-company package, the best investment I've made! This young man represents your company with the customer in mind every single time...so glad to have him be my designated person from this point on when I have plumbing needs.
Noel Ludwig
Noel Ludwig
2 years ago
Quality work by a professional. The price was steep, though; three parts that together cost maybe $60 at Home Depot, plus 45 minutes labor, cost me over $500. I may not get as professional of advice or a 1-year warranty, but next time I’ll just hire a handyman.
Matt Arnold
Matt Arnold
6 years ago
Sasha has been our service tech for two visits now - requested him by name for the 2nd, due to his excellent customer service, knowledge, and willingness to go above and beyond to ensure that the problem is fixed (not just temporarily, but so it won't pop up as an issue again).Highly recommend both the service provider (Benjamin Franklin) and the particular service tech (Sasha). Job well done!
Jeff Curtis
Jeff Curtis
4 years ago
Christian was excellent. I had a main line back due to our 5 year old flushing wet wipes down the toilet. I called at 930pm and Christian was there by 1030pm that day. He evaluated the problem Gave me up front pricing of what the job would cost and some of the problems we might face and then he got to work. He solved the problem and returned everything back to its original state. He even cleaned up and caulked the toilet and replaced the wax seal that he removed to access the clog. I would defiantly recommend using Christian and Benjamin Franklin again. Nothing but great customer service.
Linda Storey
Linda Storey
3 years ago
I called them first thing this morning and they scheduled me right away. Leroy arrived within an hour. He did a professional job and was very courteous.
Jake Kozlowski
Jake Kozlowski
4 years ago
We had a sink waste line that was clogged and it was coming up on the long weekend and we really needed it cleared. I called Benjamin Franklin plumbing and Sasha was on site within the hour. He took really good care of us an was very knowledgeable and really wanted us to understand what he was doing at each step of the way. I’m not sure they’re the least expensive in town, but the job was done right and we’re back in business. If I ever need a plumber again (crossing fingers I don’t), I’ll call BF Plumbing again.
Tommie Beltz
Tommie Beltz
4 years ago
Not sure what to think. I just bought a town home and it looked like we might of had a leak in the upstairs bathroom. Somebody came over from Benjamin Franklin Plumbing and cut a hole were it appeared to be wet in the ceiling and said yes you have a leak and quoted me around $3500 to get it fixed. I said let me think about it so he charged me $189 for 5 minutes of work. I think that is high. Been check that area for a few days now and nothing is leaking. Wondering if I was getting scam. Would love to get my $189 back from them. I am not sure why the cost was so high for 5 minutes.
Lynn Depuy
Lynn Depuy
7 months ago
I was neither disappointed or appreciative because there was nothing that they could do for me.
Ralph Howell
Ralph Howell
3 years ago
Alex was very attentive to the specific problem and completed the power flush of my water heater multiple times in order to remove some rusty water or prove that the tank is failing. He understood the problem and worked to resolve it completely. Still have the rusty water but now know what is causing it. 5 Stars to Alex Baca and many thanks
Chuck Dobson
Chuck Dobson
4 years ago
Arrived as scheduled. Wayne was very knowledgeable. He got us a new 40 gal. hot water heater for the same price as a 30 gal. Would recommend Benjamin Franklin to any one who needs plumbing done.
Albert Doyle
Albert Doyle
8 months ago
The actual price was five times the amount of the quoted price, but the man was pleasant.
Teri R
Teri R
9 years ago
After having dozens of professionals in my home and crawl space over a 15 month period (a tree fell on the house), Keith Sears came to estimate a belly in the sewer. He was timely, professional and a great listener. Like many estimators, he discovered additional repairs were needed. This was NOT a padded bill for his company. By taking the time to hear the consumer's concerns and taking initiative, he discovered repairs that critically needed identifying! Of hundreds of calls I've made, the scheduling, arrival and transaction were flawless and easy. This stressed out consumer needed that. Jacque was super helpful with communication and getting to this review. Put your money with this company big enough to have pros with knowledge, but local and experienced!
Julie
Julie
3 years ago
Ilija put in our new water heater. He does excellent work and is very quick and knowledgeable. Ben Franklin is a well known national company. We felt most comfortable working with them. A +
Theresa Carson
Theresa Carson
3 years ago
Nick Kernan deserves more than 5 stars. He showed patience in rescheduling me 3 times making sure it fit in my schedule. One more visit and I would have officially adopted him. When he was finally able to do the work, it was done well. Thanks Nick for being a plumber Seniors look forward to having fix things that are broke in their homes. God Bless!
J & A
J & A
3 years ago
Jay did an excellent job fixing the leaks around our house. He called ahead of time to let us know when he would arrive and was very prompt with the repairs.
Daniel Larson
Daniel Larson
3 years ago
I called Benjamin Plumbing service because they are affiliated with One Hour heating. Leroy showed up and was very professional knowledgeable about my issue. He was able to solve my issue very quickly. I would highly recommend.
Travis Johnson
Travis Johnson
3 years ago
Ilija was very knowledgeable and helped us understand the best options for our situation without being pushy. He even saved us from jack hammering the floors to make spot repairs on pipes - something we thought was our only option left.
Kristin Richard
Kristin Richard
3 years ago
Alex is the man you want fixing your house problems. Though our problem was not fixable today - he showed up when he said he would, he is friendly, professional, and gets straight to the point. We hope to have him return when the problem is ready to be fixed!
Pat Farmer
Pat Farmer
4 years ago
The technician, Sasha, is a terrific asset to your company. He is pleasant, knowledgeable and fast! If I experience any additional plumbing issues, I will ask for Sasha's services only. Ben Franklin Plumbing is fortunate to have an individual like Sasha representing the firm.
Eli Wald
Eli Wald
2 years ago
Customer care was helpful scheduling the appointment. Leroy, the technician, was fantastic: on time, professional, knowledgeable and helpful. The issue was resolved promptly and reasonably. Thx!
Paulette H (Purple)
Paulette H (Purple)
a year ago
John and his helper were very professional, polite, knowledgeable, and friendly. They kept me informed each step of the process. It looks great!! I’d definitely use them again Very impressed!!
jaime mergil
jaime mergil
6 years ago
We received the best service we could from Sasha. He came out and was super friendly and a great person overall. I'm definitely going to keep doing business with Benjamin franklin plumbing. Thanks for all the help we got from you Sasha.
John Taylor
John Taylor
3 years ago
I live in a high rise and found out this morning that my toilet was leaking into the apartment below me. I called at 10:24 and was able to get an appointment window of 10:30-2:00. Rick was here shortly after 11am. He checked the problem, explained exactly what was wrong and what needed to be done to solve the problem, VERY professional and fast. Could to have been happier for the service.
Ramona Brooke
Ramona Brooke
3 years ago
Jay Hallaren is a very polite and professional plumber. Jay kept us informed of the process at all times. There are so many companies to choose from today and this was our first experience with Benjamin Franklin. We definitely feel we made the right choice.
Nancy DaPonte
Nancy DaPonte
3 years ago
I had such a great experience with an emergency situation on a Sunday with Benjamin Franklin plumbing! Christian showed up on time, did a great job, and even gave me estimates for a couple other jobs that needed doing. I will definitely do business again!
Nichole P
Nichole P
3 years ago
So... Our light fixture was leaking?!! Ahhhhhh! They came out the same day, and fixed the leak (In a pipe of course). Professional, kind, and get this.. They send a picture of who is coming to your house. Safety first right! Highly recommend. Jay was great too, if your lucky enough to get him.
Catherine Gloeckner
Catherine Gloeckner
5 years ago
Sasha is a true professional - the best plumber I have ever had. He's knowledgeable and extremely thorough, and finds the root cause of a tricky plumbing problem. He's also personable and explains things in simple terms. I highly recommend him.
Ruth Ann Sholler
Ruth Ann Sholler
3 years ago
Benjamin Franklin's plumbing technician, Leroy Steele, was very professional, friendly, courteous, knowledgeable and neat in the work he performed in our home. I wouldn't hesitate to have him do work for us again.
Tom Wayburn
Tom Wayburn
2 months ago
Ilija is the best plumber I have found in twenty-five years. He knows his stuff and does excellent work. He is personable and, best of all, honest.
I highly recommend him for any plumbing job you need.
Paul Cudmore
Paul Cudmore
2 years ago
Benjamin Franklin Plumbing and technician Ilija arrived early, and fixed my external sump pump discharge pipe quickly. I'm highly satisfied & pleased with the work. I would hire Benjamin Franklin Plumbing again, if I need their services. Referred by HomeAdvisor/Angi & received a discount.
Alex Cullimore
Alex Cullimore
2 years ago
The whole operation is great, called them at midnight and they got a person out as soon as possible, arrived in the earliest part of the timeframe they gave, Cristi was super nice and found a much easier solution to the problem than I suspected originally. Overall a flawless experience
Bettie Weinrich
Bettie Weinrich
3 years ago
LeRoy arrived on time, looked at job, and provided estimate. He explained technology he is using. I was impressed by the ease, speed and expertise that LeRoy possesses to enable him doing relatively complex plumbing of replacing dated shutoff valves for my house. So far, no leaks and job looks professional.
Cherinet Daba
Cherinet Daba
3 years ago
I am happy by the work Leroy did for me. He was respectful and true professional. I would definitely recommend BF to my friends & colleagues .
Rebecca Petro
Rebecca Petro
a year ago
Technician was early, courteous, and extremely knowledgeable. We will be using this company for all our plumbing needs in the future!
Samantha Danzinger
Samantha Danzinger
a year ago
Leroy was very professional and helped us evaluate and repair the fixes that were needed! Everything is working much better and it was quick and easy. Thank you!
Talks with Tanya (Tanya Darden)
Talks with Tanya (Tanya Darden)
3 years ago
We had an after hour call. Technician arrived within the timeframe he quoted, he was friendly and knowledgeable. He provided us with details and options to resolve our issue and then ensured it was all fixed.
Jeanne Jackson
Jeanne Jackson
2 years ago
Good job! Unclogged my bathtub no sweat. He also checked to see what kind of pipes I had, since my house is over 60 years old.7/14/2021: Did excellent job diagnosing my tree-root problem with sewer line. There will have to be a big replacement job, but (I think his name is Mike Smith) was very, very helpful, and got the replacement job set up and helped me get financing for it.
Sandra North
Sandra North
4 years ago
We have been using Benjamin Franklin for as long as we can remember (maybe 15-20 years) and have always had prompt and efficient service. Lloyd is super, knowledgeable and so very helpful! Highly recommend Benjamin Franklin!
Phil M
Phil M
2 years ago
I've been using Ben Franklin Plumbing for just over 3 years. They've been great! I've needed service on frozen pipes, clogged drains, a basement flood, and main line work. Every single time they show me how to avoid problems in the future. They are always on time or early. Awesome!
Keith Bayer
Keith Bayer
3 years ago
Came out within 2 hours of my phone call. Quickly diagnosed issues and repaired efficiently. The only issue was that I felt dispatch did not thoroughly explain the expected charges before the tech came. Otherwise A++
John Racine
John Racine
8 months ago
Christian did a great job with repairing a shower valve and installing a water softener system. Communicated throughout the whole process, did everything he promised, and the price was fair.
Erin Banner
Erin Banner
3 years ago
I highly recommend Benjamin Franklin Plumbing! We had an emergency on Halloween night, a pipe burst and Cristi came out right away and saved the day! He was very quick and professional and all around just very helpful.
Sarah Salva
Sarah Salva
6 years ago
Sasha came to our house to fix a clogged pipe. He was very nice and flexible with my work schedule. He was very knowledgable and helpful. I will definitely be using Benjamin Franklin again as my plumber of choice and recommending to friends.
Adam Gibson
Adam Gibson
2 years ago
Cristian Giurgila was knowledgeable, professional, and friendly. He was able to diagnose and resolve our main line clog within an hour.
John Carlquist
John Carlquist
8 months ago
Very helpful, provided good context, and finished the job quickly and effectively. All and all it was fantastic work.
Chris Elnicki
Chris Elnicki
10 months ago
Replaced two valves. Clean and efficient work. Provided clear explanations and educated us to avoid future issues.
Dinah Land
Dinah Land
3 years ago
I had a complicated plumbing issue and had 2 other plumbers try to figure out the problem. Finally I called BF and Leroy came out. He took the time and was able to unravel the puzzle. Very knowledgeable and answered all my questions. I was very impressed with BF overall, from Kaitlyn who took my call to the text message saying Leroy was on the way (photo of him included), was here within an hour of my call and on time. Maybe not the cheapest company but you get what you pay for. I will use BF in future.
Christie Wright
Christie Wright
3 years ago
Benjamin Franklin's plumber, Cristi Guias, did an excellent job! I had water leaking into my crawl space from a floor drain in the utility room. He diagnosed the problem quickly and correctly and returned a few few days later to install a new drain and pipes. He also descaled the tankless hot water heater, which I was unaware needed servicing. His partner Christian, also did an excellent job. Thanks to both!
Cynthia Wright
Cynthia Wright
3 years ago
Jay was great! Part of a combo plumbing, electric, and HVAC team doing a complex 11-hour (!!!) replacement of ancient furnace, water heater and humidifier in a very tight space. Jay coordinated his efforts at multiple points to ensure everything was done correctly. Thanks!!
Irma Thrasher
Irma Thrasher
3 years ago
Work was done properly, Rick and Nick are amazing very respectful. They really know their job. I just don’t knew if i will go with Benjamin Franklin again. I feel it was too expensive just for the work that was done. And we even have TRI CLUB MENBERSHIP..
Don Sheehan
Don Sheehan
2 years ago
My house is approaching 30 years old and the builder grade faucets are starting to leak. Christian from Ben Franklin diagnosed the problems, presented several options, then quickly and professionally installed replacement fixtures. You can do it yourself, taking twice as long. Or you can have a pro do it right in half the time.
Dave Pletcher
Dave Pletcher
a year ago
Mike and Alex replaced an aged, out-of-code, dangerous copper gas line that runs through my crawlspace to my laundry room. It was not straight-forward work due to the laundry room being in an addition, and drilling holes that run into that room is tricky (i've done it myself for other purposes, so i know firsthand). They were efficient, friendly, thorough, and happily helped me out with some small, quick, related things that were just out of the scope of the work. Natural gas is scary: now that the job is finished, i'm going to sleep better, confident that the line will last for the life of the house.
Robert Sholler
Robert Sholler
3 years ago
Excellent service. Leroy was knowledgeable, professional, personable, neat and completed the work very quickly. I would not hesitate to have him do work for us again.
Shaun Frazier
Shaun Frazier
6 years ago
Benjamin Franklin Plumbing not only delivered excellence and professional service, but talked me through after-care in my old unit. Sasha was the technician who did an exceptionally thorough job, checking and rechecking the kitchen sink pipes. He even cleaned up everything very nicely when finished. I would recommend these guys (Especially Sasha) to anyone!
John Armstrong
John Armstrong
3 years ago
Leroy was very knowledgable, clear, and up front about the work that needed to be done. He took the time to explain a fairly complicated job. Very polite and professional. Highly recommend.
Sandy Sosnowski
Sandy Sosnowski
2 years ago
I have been using Benjamin Franklin Plumbing for over 25 years. They are the best! I recommend them to anyone who will listen. Friendly, know what they are doing, helpful, only positive people.
Peter Greco
Peter Greco
3 years ago
Very professional and quick. Rick and partner were great. Though plumbing charges are sticker shock, which is universal, the work done and knowing it was done right is well worth it.
Kayla Anderson
Kayla Anderson
3 years ago
Christi was prompt and efficient. He told me exactly what he would need to do and gave me an estimate of how long it would take. When he left everything was as clean and tidy as if he’d never been, but the water now works.
John Nicoletti
John Nicoletti
2 years ago
The Technician was very thorough, friendly and helpful. His work ethic was a major factor in us making the decision to go with Ben Franklin
Sue Altmire
Sue Altmire
6 years ago
Sasha has been fantastic. He's very courteous, friendly, knowledgeable & professional. He knew exactly what needed to be done to fix the problem. I will definitely request his services in the future
Carson Erard
Carson Erard
3 years ago
Jay is a legend!!! Came through on a non traditional job aka permanently installing a countertop dishwasher in a really small condo. His competition couldn’t do it and yet Jay figures out a professional way to do it at a super reasonable price.
Carolyn Power
Carolyn Power
a year ago
Very professional and highly intelligent with an excellent ability to diagnose problems! We would definitely use this company again and again!!
Susan Cayo
Susan Cayo
a year ago
Leroy and Daniel were so amazing fixing a mistake made by a previous serviceman. Couldn’t be happier
Ana Payan
Ana Payan
3 years ago
Ilija was right on time and came quickly when we most needed a plumber. We had hired a plumber the day before through another company that came super late, and we ended up not working with him, so I appreciated Ilija’s timeliness. He was professional, polite and experienced. Thorough in inspecting all the different pipes in our unit to figure out what was the issue that was causing the overflow in our unit. Two other plumbers had previously came to our residence and supposably fixed the issue yet they either made it worse or did not get us anywhere. Ilija was able to diagnose the issue and took the time to give us a report that we would be able to take to our HOA to explain the problem we are having, since our plumbing issue needs to be handled by them after all. We were charged a more than fair price considering all the work he did and we will definitely be happy to hire him again should we ever have another plumbing issue.
Ludovik Pravoslavnik
Ludovik Pravoslavnik
3 years ago
Instead of taking out the old flues connecting my hot water heater to the furnace flue, Alex was able to use existing equipment, saving time and money. He and his coworker (Nick) explained the work, also showing me what was in the bottom of the water tank. The project was completed in less than three hours, done without putting holes in the walls for any new plumbing or flues. They cleaned up all water, leaving my house in good condition.
Brian Emeson
Brian Emeson
2 years ago
The plumbers were professional, but the prices are outrageous. 4-5 times the price of an independent plumber. Company communication is terrible. Took four separate requests and more than two weeks to get an invoice. Beware.
Leslee Breene
Leslee Breene
4 years ago
Justin (?) was thorough in diagnosing our hot water heater. He was completely motivated to helping us resolve the issue. 8-27-18 Jay did an excellent job installing my new kitchen faucet.
Peggy Cruder
Peggy Cruder
3 years ago
Cristi analyzed the problem. When he realized he needed a part he didn’t have, he made a trip to the warehouse to find it, and returned to fix the problem promptly.Second time I needed two valves replaced. They were under the sink in the bathroom and one was completely seized up. I had no hot water for showers! Cristi worked for a very long time, cutting and welding. When he was done, he had installed brand new brass valves with levers. They will function longer than I will and hot water flows again! Thanks, Cristi!
Louise Hillen Isom
Louise Hillen Isom
2 years ago
Installed whole house water filter. Did an excellent job. He was very professional, courteous, & explained everything. I’m satisfied with their prompt, great service.
Jym Teacher
Jym Teacher
6 years ago
Benjamin Franklin Plumbing came out to do a yearly check-up on the hot water heater and plumbing in my home. Josh, the technician, arrived promptly, calling before he arrived giving me an arrival time. Once Josh arrived he checked all the plumbing and then gave me a few simple recommendations for keep my water heater and plumbing up and running. I was very pleased with the service I received from Ben Franklin Plumbing and Josh.
Sherry Hamilton
Sherry Hamilton
6 years ago
Sasha is great, wore his floor protectors the whole time. He reinstalled our toilet correctly and gave suggestions on maintaining our plumbing. We will definitely request for him again and recommend Ben Franklin Plumbing.
Wiliam Sears
Wiliam Sears
a year ago
We had a 50 year old shower that fell apart and Alex went to his part supplier and they managed to find the repair parts which they ordered. We consider It a minor miracle Alex was able to find the parts.
Lisa Guthrie
Lisa Guthrie
3 years ago
Benjamin Franklin put me on a cancellation list and Rick was able to come out later that same day. He called me prior to coming and was here exactly when he said he would be. He found our problem within minutes, had the part on his truck and fixed our leak!!! He was very familiar with the brand and the workings of the faucet that was leaking. I would definitely call Benjamin Franklin plumbing for future problems.
Valerie M. Gantzler
Valerie M. Gantzler
3 years ago
Christi and Christian came in, assessed the problem with our water heater, replaced it and we're done in less than two hours. They were very courteous, professional, and they wore masks the entire time.
Mark Gonzales
Mark Gonzales
2 years ago
I had my water heater give out. Called these guys out. Everything went ok till the gentleman showed me the prices to change out my water heater. 5800.00 ???? Thats a complete robbery. I bought the identical one I had it replaced in about a hour . Cost with water heater and materials 789.00 . If you need anything done call someone else. These guys are robbing people.
Angela Drew
Angela Drew
3 years ago
Leroy went above our expectations and did a wonderful job. We called late I. The day and they were able to fit us in. I would recommend the company and Leroy with full confidence.
Jessica Martinez
Jessica Martinez
3 years ago
Called to get information about an exterior spigot that was leaking into the basement. They had a time slot available for same day service. Due to not being scheduled but despite not having a time frame they gave a 30 minutes out notification text and seemed more timely than the 4 hour window you get some places and they of course don't even show up in the 4 hour window with no notice of when they will be arriving!
Amanda Bonvicino
Amanda Bonvicino
a year ago
Dylan was my technician- he was very prompt, kind, and professional. He explained everything as he worked.
Heather Nickler
Heather Nickler
2 years ago
This is the best plumbing company I have ever worked with! I'm moving from Denver to New Jersey and am sad I can't take them with me. They have done a number of jobs at my rental property from rerouting an exterior pipe, installing a new shower drain, new hot water heater, and new pressure regulator valve from the mainline into the house. I don't know how they work so fast but no matter how big the project is they are almost always able to get it started and finished within 1-2 days. Cristi Guias is the specific plumber that I usually work with and he's great!
Matthew Katona
Matthew Katona
3 years ago
Great job.. the night before Christmas eve our 3 year old house kitchen sink blocked and I couldnt unclog it with my hand snake.. after about 3 tries and going 75 ft deep Rick got er done. Very professional, Very pleasant, and if I ever get all clogged up again Rick would be the dude who I would call back.
wendelle4351
wendelle4351
2 years ago
As is always the case, our experience with Benjamin Franklin Plumbing was 5 stars out of 5. Our technician, Sasha Popovic, was extremely knowledgeable about all aspects of our service. He explained, in detail, every step of the procedure he was about to perform. He made sure that I was present to see not only the initial inspection of our main sewer line but also as he was proceeding with the pressure spraying of the line and also at the finish. Sasha is extremely personable and a pleasure to have in my home. If you need plumbing work in the Denver metro area, call Ben Franklin Plumbing and ask to have Sasha come to do your work.
Jason Utsler
Jason Utsler
a year ago
Christian, as always, did a great job. He has performed work at both of my properties many times and I will not use any other plumber if possible. I highly recommend.
Sharon Kenney
Sharon Kenney
a year ago
We have been using Ben Franklin Plumbing since we bought our current house in 2017. They are reliable, easy to schedule with, and provide great service and good advice. Christian Gave us fast service, great advice and quick installation for our new garbage disposal, and is extremely personable as well. Great to know we have a plumbing service we can rely on.
Pam Mena
Pam Mena
3 years ago
Jay was great, he is so professional, fast and always cleans up after he’s self. I can’t think of anyone I enjoy more to have work on my home. Always a pleasure. Thanks Jay!!
Seth Davidow
Seth Davidow
4 years ago
Very happy with my BF Plumbing experience. Happened to use both One Hour Heating, BF Plumbing and Mr. Sparky Electric recently. Glad they are affiliated and it really shows. Professionalism of all 3 techs was impressive.
ellias ortega
ellias ortega
3 years ago
Christian was very courteous and professional and meticulously followed the current Covid 19 safety guidelines. He checked his work multiple times, looking for leaks and making sure everything was working properly. He was a pleasure to do business with. I would use Benjamin Franklin Plumbing again.
John Hoodmaker
John Hoodmaker
11 months ago
Extensive investigation into a leak and verified not plumbing problem but referred us to another group to diagnose
CW Fox
CW Fox
3 years ago
I specifically requested Alex as I had him once before for a plumbing issue.He is a great technican. He quickly id and fixed my plumbing issue and got it resolved. Probably the best pumbing service i have gotten.
B
B
3 years ago
Great service by Mr Graft. He made it possible for a next day appointment. Arrived before the scheduled appointment. He is very professional, quick, patient and customer oriented.
Andy Ferguson
Andy Ferguson
5 years ago
Outstanding in every way. I had a leak in the basement (no drain). The plumber arrived within an hour, estimated the repair, and arranged for someone to remediate the water. Within three hours of my discovering the leak everything was repaired and cleaned up. Timely, courteous, and fair. Can't ask for more than that.
Atta Boy
Atta Boy
9 years ago
What an amazing experience from start to finish! I called and spoke with a nice young lady to set up my appointment. I had Robin call me to confirm that I was home 30 minutes before the appointment, she sounded so nice. I was then greeted at the door by a young man by the name of Marques, he was so knowledgeable, and shared all sorts of information about my water heater that was 15years old, I ended up getting a tankless water heater that I love because now I can fill up my bath tub for my grand kids and not run out of water. I highly reccomend Ben Franklin.
Shantell Smith
Shantell Smith
2 years ago
I didn’t use there services not because I didn’t want too. Unfortunately the price was a factor but they were friendly, professional and extremely knowledgeable. Thank you for your honest professional opinion. If my resources were different there would be no question about using services.
Ulma Schaffer
Ulma Schaffer
3 years ago
We are long time customers and all your technicians have displayed the above qualities. Christi and Christian were no exceptions. They quickly diagnosed the problem and fixed it promptly. We never feel uncomfortable with your techs working in our home,.
YTNxBluu Clapz
YTNxBluu Clapz
3 years ago
This was not an easy job! A hard to reach pipe in the ceiling of a hard to reach location. With poise and confidence Jay showed up and slayed the job! Very professional and thorough. And as miserable as it was he waited a very long time afterwards for the water to be returned to the building so he could test everything and ensure his work was right. This is the 3rd house I have used Benjamin with and I will continue to do so! Thank You!!!
Ernest Hughes
Ernest Hughes
a year ago
On time and courteous. Fixed the problem quickly. They said they were 24/7 but couldn't get to me until the following afternoon?
Jacquie Buell
Jacquie Buell
3 years ago
Ilija kostadinov came to look at our sewer line and ran a camera to see what the problem was. I watched the camera as he explained what was going on. Ilija explained everything that was happening and what the fix would be and when we sat down he explained again and we went over different financing options. Very pleased with how everything went and the explanations that he gave very professional and courteousEdit:4/29/2020All the workers have been great and efficient.Ilija went over the process of what's happening and made sure I understood everything. He's got a great sense of humor too.
ann kjellstrom
ann kjellstrom
a year ago
Leroy is FANTASTIC! 10/10! Quick with the toilet humor…literally. It was like having a family friend come over.
Bianca Baca
Bianca Baca
2 years ago
Leroy came out to our home for our Water Heater that was not working. He was extremely professional, efficient, courteous and respectful while he did his work and when he explained what needed to be done to fix the plumbing issue. We will definitely use/recommend Benjamin Franklin For any future repairs. We need more Leroy’s in the Plumbing World!!😉
Barry Dishman
Barry Dishman
2 years ago
DON’T USE THIS COMANY!!!!!$3000 to purchase and install a hot water tank is absolute consumer robbery. $6000 to purchase and install a 10 year warranted hot water tank is asinine. $1,200 for a 10 year warranted hot water tank form Home Depot installed today. $1,100 for a 10 year warranted hot water tank from one of your competitors installed today. Stay away from this company. They are predictors feasting on the desperate and the unknowing.
Elizabeth Ansell
Elizabeth Ansell
a year ago
John quickly detected a leak in our sprinkler system and gave advice on how best to solve through the original installers.
Celeste Riggs
Celeste Riggs
6 years ago
Joshua was so prompt and attentive to detail. He did a thorough inspection and found some things needing repair. It was such a relief to get all that taken care of really good quality and quickly! Thanks!
Paul Tims
Paul Tims
2 years ago
Leroy was an absolute life saver. He was on time, extremely knowledgeable and went above and beyond to make sure we were taken care of. Would strongly recommend.
Cheyenne Westman
Cheyenne Westman
a year ago
He inspected my hot water tank and was very informative helped me understand he diagnosed and found the problems within seconds even when just given a pic and he was a great person id recommended them to anyone who needs anything done he was awesome
Allan Meador
Allan Meador
a year ago
Christian explained everything before replacement of water heater was accomplished. Both representatives installing were friendly and professional.
Vicki Shiveley
Vicki Shiveley
3 years ago
5 stars for Cristian from Benjamin Franklin Plumbing! He was timely, efficient and extremely pleasant to work with. His job performance and customer service skills are to be commended. Thank you Cristian and Benjamin Franklin for a job well done!
Paula Rowe
Paula Rowe
11 months ago
Very nice representative who inspected our plumbing and took care of an issue we had.
Thank you
Vance Stoneking
Vance Stoneking
3 years ago
Ilija was great! He arrived on time and was able to diagnose the problem quickly and then took care of it. Ilija put us to ease that everything would be taken care of. I would highly recommend Benjamin Franklin Plumbing!
Georgette Garcia-Stephens
Georgette Garcia-Stephens
2 years ago
I was completely satisfied with Christian Senior, he was very fair and completely professional, he gave me options and I appreciated that, he was very fair and courteous, I will be using Benjamin Franklin in the future😁😁
Jennifer Bethlenfalvay
Jennifer Bethlenfalvay
3 years ago
LeRoy Steele came to help me during a serious plumbing problem and did an awesome job managing
the whole project with all the twists and turns! I will definitely continue to use Benjamin Franklin Plumbing as I have been for over 10 years!!! Fantastic service 👍💪🙂
Tricia Anderson
Tricia Anderson
a year ago
Quick and easy! General service to flush my tankless water heater. Competitive pricing!
Mary Bronnimann
Mary Bronnimann
3 years ago
Alex Baca , the plumbing technician, did a terrific job. He was friendly maintained social distance, knew his business and offered me several options. I'll have him back for sure if I need more plumbing repairs.
Richard Levine
Richard Levine
3 years ago
Rick was great! He showed up on time, was courteous, and diagnosed our plumbing issues quickly and efficiently. Very satisfied!
Jennifer Ravarino
Jennifer Ravarino
6 years ago
Benjamin Franklin was able to squeeze me in this morning to fix a bad pilot light. Leroy was the best - very professional, matter-of-fact and explained all my options clearly so that I understood the fix and the cost. I highly recommend this company - and I hope that you are lucky enough to have Leroy provide the service if you are in a plumbing crisis.
Michael Jobin
Michael Jobin
3 years ago
Jay was a conscientious and great plumber who performed a needed and timely replacement of my water heater. He was a nice person and was careful to explain the new water heater operation. He is a great asset to Benjamin Franklin Plumbers!
Ernest Curry
Ernest Curry
3 years ago
My sink needed the P-Trap replaced and the garbage disposal replaced. Parts alone cost no more than $110. The technician quoted be $500. To replace the P-Trap & disposal would take 30 mins. That means for something simple the hourly rate is $780.00!!! I don't know if plumbers are in a dire shortage or do you think we are stupid? Waste of time.
Patricia Henness6
Patricia Henness6
3 years ago
Great Plumbers. Quick response. Helped me resolve some serious problems. Professional! Made sure it was appropriately Resolved to stop mold issues. Great people. Nick and Rick! Five stars for the super stars!
Priscilla Bjorseth
Priscilla Bjorseth
3 years ago
Crristian did a fabulous job with my 3 plumbing projects! He was friendly, knowledgeable, and made sure I was clear on exactly what he did and how to care for it in the future. He deserves a big fat raise, and a cookie!
Mark
Mark
3 years ago
The quality of the work done installing a new water heater was noticeable. If you need a good plumber, you should call them and request Rick G. It's obvious he takes pride in his work.
Joshua Hogarth
Joshua Hogarth
2 years ago
Llija is the best plumber ever he is respectful knowledgeable friendly also will answer every question you can think of he is really great at his job if you ask me Benjamin Franklin plumbing needs to give him a raise and a promotion he is that good. I will use Benjamin Franklin plumbing if they send him out and as long as he works there. If anyone is looking for a plumber llija is the guy to get! Remember his name because I promise you will not be disappointed with his work. Great job llija! I’ll be calling you if I ever need anything else thank you so much!
David Sanchez
David Sanchez
2 years ago
Devon was great and did a wonderful job. It was just a routine service on our water heater, but he was very respectful, kind, and knowledgeable.
jim king
jim king
2 years ago
Rick Graft is an experienced, professional plumber, who is courteous and very fast at completing a quality job. Pleasant individual to have in your home. I highly recommend Benjamin Franklin and Mr. Rick Graft!
Best Suspenders
Best Suspenders
6 years ago
I was visited today by Josh and Michael for my annual plumbing inspection. They both were most helpful and informative. All of my concerns and plumbing issues were addressed. They were very courteous and mindful of our property. They wore the booties to make sure nothing was brought in from outside. Thanks to both of them.
Jo Rhodes
Jo Rhodes
2 years ago
Cristi Guias did a super job. He was polite, very professional and observed all of the CorV requirements with mask and distancing. He worked fast and very efficiently. Definitely will reuse if needed any pluming issues in the future. Joan C. Rhodes
Timothy Drury
Timothy Drury
a year ago
We needed an emergency plumber (aka day of) and Benjamin Franklin plumbing couldn't come until the following day! Why advertise emergency service?. Thankfully we found immediate help with Rooter Town plumbing service.
Cameron Walker
Cameron Walker
2 years ago
Christian was professional, friendly, and very knowledgeable. We’d hire him again in a second! Thank you for helping us replace our rusted out garbage disposal!
karen goodman
karen goodman
7 months ago
The technicians were friendly and thorough… and now I have complete trust in Benjamin Franklin, so I will use them again in the future!
JOHNO JF
JOHNO JF
9 months ago
Very clean and efficient, new bathroom faucet, new disposer installation, repaired outdoor faucet with a hot water heater flush. Friendly, communicative, and on time. They know what they are doing.
Judy Richoz
Judy Richoz
6 years ago
This was my first experience with Ben Franklin Plumbing. Sasha came to my house, cleared the bathroom toilet, and then cleared the kitchen sink. He kindly explained everything to me before he did the job, and also explained as he was working with the equipment. He was very through and always cleaning up as he was working. He is a good worker, and seems to really experienced with plumbing problems.
Edward Kosec
Edward Kosec
11 months ago
Leroy was absolutely fantastic! Professional, considerate and very intelligent!
Roger K
Roger K
3 years ago
Benjamin Franklin Plumbing was called to repair a water main leak at a 91 year old's home. The plumber called the repair very difficult and time consuming. The family was told that a lot of digging was going to be involved in order to get to all of the pipes that would need to be replaced.I talked to the plumber at approximately noon on the day of the repair and was called by my mother at 13:36. That was a total of at most 1 hour and 36 minutes as proven by the phone calls. They didn't even have their tools or replacement parts out of the truck and it was still only 1 hour and 36 minutes. The total price was $1,999 for a handful of copper fittings, two valves, and NO digging as far as family could ascertain. The sole reason the plumber was given the green light to continue was his statement that the repair was going to be very difficult and time consuming. The attached pictures show what was taken out and what was installed. What literally needed to happen was a 3/4 inch nipple to be replaced along with the valve. It is the intent of the family to contact the BBB as well as YELP and any other evaluation source. The family would like an itemized/detailed invoice of all parts with prices, time involved with prices, an explanation of why there was no digging involved, and why a reputable company wouldn't supply that before leaving and why the plumber didn't even turn the water main back on as instructed. The plumber had already driven back to Loveland from Greeley before being called back to do so. HOW DID THEY TEST THEIR REPAIR???
Ben Zandstra
Ben Zandstra
9 months ago
Cristi was amazing with the inspection he was explaining everything perfectly.
Myles Turner
Myles Turner
3 years ago
Jay is the most respectful individual I've worked with in quite sometime.
He went over and beyond his explanation of the work and who I should call for any other work outside his realm of expertise. .
Stacie Clayton-Hoenisch
Stacie Clayton-Hoenisch
3 years ago
Jay was very professional and knows he's profession well. The price was a little high tho which isnt Jay's responsibility so no reflection on him. But over all the experience with Jay was satisfying.
Douglas Slaughter
Douglas Slaughter
2 years ago
Sasha is a professional who goes beyond quality in his work. He is skilled as a plumber, relational in his interactions with clients like us and very patient as he answers all our questions and teaches us about the equipment he is installing. We trust him as a plumber and as a good hard working person.
Bobby Harness
Bobby Harness
4 years ago
Great experience. Fast friendly service and completely honest - didn’t ty to upsell me anything. Helped me solve my problem with minimal cost! I’ll call them from now on with anything plumbing-related. Evan was awesome and so was the woman who took my call - can’t remember her name...
David N
David N
6 years ago
Josh was very helpful, insightful, and thorough. He walked us through all our options, and made important recommendations to ensure our whole plumbing system was working to perfection.
peter levisay
peter levisay
3 years ago
Alex, Alex, Alex, what to say about Alex? Alex did a wonderful Job. Alex explained my options, and suggested a course of action. Alex then proceeded to fix my issue. Alex also suggested additional steps to help avoid problems in the future. Alex was polite, and put on shoe covers. I didn’t even have to ask Alec. I will definitely call Alex at Benjamin Franklin if I have any issues in the future. Thanks Alex!
Calvin Green
Calvin Green
3 years ago
Service this morning from Benjamin Franklin service tech Cristi Guias. He was punctual and professional. He completed the service quickly and made recommendations about other areas that may be of concern. Very pleased with his service.
Daniel Schuelke
Daniel Schuelke
4 years ago
On July 19th I have Benjamin Franklin clean my Sewer out and was told the fee would be $400.00. I think I was taken advantage of and will pass the word on not to use This company because of cost. Most companies charge about 100.00 for this 30 minute clean out job.
Meredith Kaiser
Meredith Kaiser
3 years ago
Ilija was able to make it to my house during a blizzard to help drain get our only bathroom up and running. He was very professional, informative and fixed the bathroom very quickly. By being a Benjamin Franklin member I was prioritized during a day that was almost completely book and receive great prices. I highly recommend Ilija and BF’s membership program for all of your plumbing maintenance and emergencies!
melanie upshaw
melanie upshaw
3 years ago
Leroy Steele was our plumber today and he was amazing. Very professional, friendly and helpful. Thanks Leroy you made our day better even with the plumbing issues.
Tonya Nortnik
Tonya Nortnik
3 years ago
My main drain with what I thought was sewage. I spoke to someone at 12:30AM & Cristi was there first thing the next morning. He was very professional & worked quickly. Great to work with!
Leven
Leven
3 years ago
Ilija Kostadinov replaced my kitchen sink, disposal, and faucet. My sink wasn’t an easy size to find. He literally accompanied me to Home Depot to find the correct sink. He took the time to modify the sink that we found to fit the cabinet... and it looks awesome! He went above and beyond. Thanks Ilija!
Celine Thorn
Celine Thorn
3 years ago
Fantastic service! Prompt, professional and courteous! Alex detected our problem promptly! Have used Benjamin Franklin for all our plumbing needs! Wouldn’t go with any other plumbing company! Have recommended to friends!
Mjr
Mjr
2 years ago
Very professional and fast. They repaired a leaking pipe and inspected hot water heatersThe first fix didn’t hold probably because of age. They fixed the leaking pipe again... and looksIt’s been fixed . Still very cordial and professional.
Rabin
Rabin
8 months ago
They quoted me $700 to replace a faucet . That is ridiculous.
Lance West Coast
Lance West Coast
4 years ago
Had a leak in the dishwaser and had water all over down in the laundry room, and had a leaky faucet in front of the house. I called not even 4 hours before they opened and got me a appt and when I called to confirm at 7 they found me a appt at 8-12 window. Not even passed 8 got a call and Jay was here fast and very professional and did more than a excellent job. If you need plumbing done Benjamin Franklin is the who I will always call first.
Dustin Tran
Dustin Tran
4 months ago
Ilija quickly and efficiently cleared the clog, provided me some good advice moving forward and informed me of some things to be aware of moving forward.
Janice and Wayne Wohler
Janice and Wayne Wohler
a year ago
We've used Benjamin Franklin Plumbing for several jobs. Everyone is very professional, service is very prompt and the jobs are done right. Highly recommended!
Myrna Daly
Myrna Daly
2 years ago
It was terrible i told tech where it was frozen but he said he could not do that so i feel 353$ was wasted. He went under the house where it does not freeze. 2nd time i personally showed where blockage was. We called another company and they unthawed the lineI will not use your company again
Wendy friend
Wendy friend
3 years ago
He took his time and was very thorough. He also offered a lot of advice before he would get started with the job. Also very polite. I would have him come back to do the job in master bathroom! Wendy
Chris Mechler
Chris Mechler
3 years ago
Ben Franklin plumbers always explain the problem, the solution, and why it's needed. Cost is always explained up front so you aren't blindsided.
Exactly what I look for in a plumbing service. Ilija has helped me twice and been excellent both times.
Clint Moore
Clint Moore
3 years ago
Josh was very speedy getting my anode rod replaced. He was also provided lots of information that was useful on other potential issues at my home.
jonathan Day
jonathan Day
3 years ago
Ilija was focused and communicated the issue as well as a list of solutions. He was extremely knowledgeable and laid all the options on the table up front. I will definitely be using him in the future.
Jane Applegate
Jane Applegate
3 years ago
Replaced a 12 year old leaking water heater bought from Benjamin Franklin Plumbing. Everything went smoothly from the morning call for help to the prompt (within 3 hours) arrival of Rick Graft. His quick appraisal of the situation and knowledgeable recommendations for replacing some of our outdated fixtures as well as our water heater made my decisions easy. Rick also gave me instructions on the upkeep a water heater needs to last longer. If you call, ask for Rick Graft as your technician. He's a welcome (fairly new) addition to the Colorado workforce. Thanks Benjamin Franklin for sending Rick my way.
Jerome Leyba
Jerome Leyba
3 years ago
Awesome! They did a good job they didn’t try to overcharge me and it was exactly like they said it would be very happy with the work they were quick and efficient I would highly recommend them. Ask for Cristi!
Laurie P
Laurie P
3 years ago
My husband attempted to fix a leak in our shower...ended up breaking a pipe (arrrrgh!)! Leroy came & saved the day - very professional & thorough. Will use again! Thanks
Regina Lee
Regina Lee
5 months ago
We would like Alex to complete all of of plumbing needs!
Chad Wagoner
Chad Wagoner
a year ago
Outstanding service. Showed up on time, was honest about the repair cost and completed the work, cleaning up afterwards.
mark smith
mark smith
a year ago
Cristi did a very good job and worked hard to finish the project. He didn't leave until everything was working properly.
Lisa Zinge
Lisa Zinge
3 years ago
Cristian did a great job! Very professional and took all necessary precautions because of these crazy Covid days we are living in. Did the job quick and left us with no mess to clean. Thank you!!!
Mark McHugh
Mark McHugh
a year ago
I had a blocked up gas line and they got it working top notch for me.
Kim Miranda
Kim Miranda
4 years ago
I really appreciated the service that I received. I had 2 toilets installed and it took no time to get done. Then the service person cleaned up and both bathrooms looked like new! Such a good company!
Steven Bromby
Steven Bromby
6 years ago
I wanted to come online and sing the praises of Benjamin Franklin Plumbing. In particular, Sasha Popovic, who is an extremely dedicated, personable plumber that has always gone the extra mile to help us. Sasha consistently treats my family and our home with respect and professional courtesy. My wife and I value his skill and technical knowledge, and we trust his experience and advice. Thank you, Sasha!
Denise M
Denise M
6 years ago
Sasha is awesome! He has a great attitude and took his time to listen to our concerns and explain everything. We will definitely use this company for all of our plumbing needs
Barbara Holst
Barbara Holst
10 months ago
Alex Baca was absolutely great. Knowledgeable, patient, good problem solver (which my problem needed!), and just a really nice young man to communicate with.
B. Buddy Miller
B. Buddy Miller
3 years ago
My plumber was Ilija Kostainov . what a pro!! I was upset that I could not get my schedualed apointment and would have to take one that would cause me to loose income by cancelling a work schedualed on the same day my new schedualed plumbing wasvset for. Ilija called me and assured me he colud do the job today and be finished by 1pm. He actually was done by 12:30. The work was done rght and in a very profesional maner. I am very happy with the entire outcome of this situation and would be happy to call Ilija again.
Adam Graves
Adam Graves
3 years ago
Christi was prompt, professional and reasonable. He cleaned up after himself, gave us good advice and got the job down right! Highly recommended.
Brittany Brown
Brittany Brown
3 years ago
Fixed our gas line issue in an hour excellent employees who were very courteous, helpful and knowledgeable. Rick Graft and his assistant were the best as far as my family is concerned.
Almetha Lewis
Almetha Lewis
2 years ago
Joshua Danielson and,Joshua, his coworker were excellent in their job performance. They identified the problem and explained what they were going to do. They checked the dishwasher and fixed the toilet. They were courteous and professional. Thank you for sending them.
Almetha. Lewis
Nonella Wright
Nonella Wright
3 years ago
I always want to have as my technician coming in checking all my old pipes he prevented a flood down in my crawl space in my kitchen sink was leaking underneath the pipes were slowly leaking he came in and took care of everything I want him always and for my tech. Chrisi ALWAYS very punctual! He's ALWAYS punctual very professional makes sure everything is dry maintenance MY tankless IF i ever MOVE to a new address HE would be the person that'll be MY tech ALWAYS
Terry Ford
Terry Ford
3 years ago
Ilija was on time and very thorough. He is very friendly. Knows what he is doing. Didn’t sell us things we didn’t need but gave us a heads up on things we need to look at later.
Carrie Gundersen
Carrie Gundersen
6 years ago
We have used Benjamin Franklin for over 15 years for our electrical and plumbing needs (as crisis!). Today, Ilija K. was our plumber, he was on time, professional and very knowledgeable. He was a pleasure to have in our house and spent the time necessary to repair all the plumbing issues we were having. I rate Ilija K. a solid 12 out of 10!
G. Duesler
G. Duesler
3 years ago
Ilija Kostadinov is our plumber of choice. He's very efficient, so professional and had no problem with all my questions. Knows what he's doing, unlike some so-called master plumbers I've dealt with in the past. He tells it like it is and gets it done right the first time. Highly recommend him. In this case, you DO get what you pay for. Thanks, Ilijah!
Michael Stevermer
Michael Stevermer
a month ago
Water filter system had to be fixed.
ken campbell
ken campbell
a year ago
Alex did a super good job and was very good at explaining the situation and walking us through by the process and did a fantastic job of fixing the problem I will recommend Ben Franklin to anyone
E.L. Mahon
E.L. Mahon
6 years ago
Josh came out today and performed my very first drain inspection. He was really thorough and walked me through the process from start to finish. Great job Josh...
Kathleen Brennan
Kathleen Brennan
3 years ago
I have used Benjamin Franklin Plumbing for over 10 years and have always been very satisfied. I have had the same plumber show up for the last 4 visits. Many of these places seem to be unable to retain employees but BJ Plumbing is doing something right if their employees stay for a long time.
Caroline Jamison
Caroline Jamison
4 years ago
Beware. When I called this company to set up appointment the woman that took my information asked multiple times for the same information. I was told that she would get us scheduled for an emergency appointment but didn't have a time available as they would be squeezing us in whenever they could. When I called back the day of the appointment to confirm they were still coming out I was told none of my information was even in their system, let alone that I had an appointment. Very disappointed as we have one bathroom, an infant baby, and sewage backing up into our shower. Wish I had picked a different company so that this repair was completed.
Aaron Lowell
Aaron Lowell
a year ago
I had a busted pipe/valve on my outdoor sprinkler line from ice. The repair was done quickly and seems to be great quality.
Leisa Elam
Leisa Elam
6 years ago
Had a plumber come out to clear our toilets at the business I manage. When he showed up he took the toilet out and set it aside, then let me know he hadn't brought the proper equipment and that he would be back first thing in the morning. The next morning he did not show up and I still had a toilet that wasn't attached to the ground. For the entire day he did not show up or answer my calls. I then had to call another plumber to come in and fix what he had started. Lo and behold this guy had the equipment he needed on him (said he always has it on him) to take care of our situation. Save a headache and call $99 rooter.
Lowell Thomas
Lowell Thomas
10 months ago
Unexpected level of professionalism! Christian explained my options, answered my questions, and completed the job all in a few hours.
Steve DeWitt
Steve DeWitt
5 years ago
Sashay replaced a shower valve. He was the Best! On time, very friendly, and very knowledgeable.
Will call Benjamin Franklin Plumbing the next time we need work done.
Eric Lance
Eric Lance
3 years ago
Jay H has come to the rescue a couple of times for us. Prompt and professional as heck, and gives great advice on how to handle certain situations. Higher prices but also fully insured (faster service too, as they hire more licensed plumbers)
Angie Perry-Martin
Angie Perry-Martin
10 months ago
I appreciate his help in identifying the issue and providing great service & recommendations.
Ron Sheng
Ron Sheng
3 years ago
Leroy came by and was able to troubleshoot accurately and fixed kitchen sink drain leak that flooded the basement. He made a cut through the wall and found where the leak is on the first try, and repair was done in a timely matter.
Jeff Byrd
Jeff Byrd
2 years ago
CONSUMER BEWARE: OVER PRICEING: I have been a customer for a few years: and the Technicians have always been Professional, Recently got quote got to replace my sewer line from My house to the street: I was Charged 188.00 for the Camera to look in the Pipe: after I received my quote: I was a little sticker shocked: So I reach out a few other 5 Star plumbers w/ BBB / no Camera Charge: after get those quotes:the three they three quotes I received . all with 200.00 each other, 10,000 LESS THEN BENJAMIN FRANKIN:Will no Longer use BF for any Service.
MINHAZ ALI
MINHAZ ALI
8 years ago
Did a Sink installation and Drain Line in Garage. It was a 3 hours job but the work was very sloppy. My drywall wall ripped everywhere, damaged fridge door hitting by the Stainless steel sink. It was a 600-1000$ job but charged be 3000$ and damaged all my garage insulation, insulation everywhere. No cleaning was done after the work completed. Emailed service department but nothing was fixed. After a month made appointment for the Faucet connection and service didnt arrive on time. 9-10AM appointment and 11.00AM still didnt show up. They say punctual plumber but never come on time. Pls dont take service from them as the technician will damage your kitchen and they dont even care for it if you complain.Updates : Never Resolve the issue or did credit Back. Very bad customer support. Do not waste your time and money
Dan Freeman
Dan Freeman
4 years ago
IIija Kostadinov for Benjamin Franklin Plumbing Does excellent work. He gave me a fair price for a tankless water heater and installation. Did a great job and cleaned up after the crew. Thanks much Dan
Craig Knotwell
Craig Knotwell
6 years ago
Josh was very helpful and was able to explain our options and did a good job on the work that was done. We have done business with them several times of the years and they are reliable.
Karen Witsell
Karen Witsell
2 years ago
Prompt, professional and courteous. Very much appreciated the great work and attention to detail! I’d recommend Rick at Benjamin Plumbing for all your plumbing needs. Thanks Rick!
John Lutz
John Lutz
3 years ago
Nick Kernan is a fantastic plumber! Very friendly and helpful, and offers great advice. Would give him seven stars but the app only allows five. Mad props for Nick!
Angela Taylor
Angela Taylor
2 years ago
Cristi was quick and efficient at finding the problem. We have some items to repair in our own, but he gave us peace of mind that the problem wasn’t as bad as I thought it was going to be.
jack faber
jack faber
2 years ago
Devon the technician was great. He worked very hard to do the repair as efficiently as possible. I will use him for all my plumbing needs.
Joanne Bevilacqua
Joanne Bevilacqua
a year ago
We r very happy with Llija. He is very customer oriented, and good at his job
The company has been very fair with us and we highly recommend them
Gerry Atric
Gerry Atric
2 years ago
Alex went the extra mile to get the job done and get things back in working order. He also gave great advice on how to avoid more problems in the future. Thank you Alex !
Celena Castillo
Celena Castillo
9 months ago
Very nice guy very knowledgeable and got the job done
Richard Paasch (streetpunkstar)
Richard Paasch (streetpunkstar)
2 years ago
Like the Google Reviews said, these guys are great. Came the same day I called, fixed my problem (and another minor problem we found) and did a great job cleaning up the mess even though I insisted it was fine
Dan Zaruba
Dan Zaruba
2 years ago
They were easy to work with. Called before they came were polite and professional yet easy to talk to. Alex did a great job
Timothy Cochran
Timothy Cochran
4 years ago
The price that was quoted when the technician came seemed high. So we called another company and it was 1/3 the price. Then asking around we have heard how you do your pricing. Job got done and we are very pleased.
Kathy Notary
Kathy Notary
a year ago
Alex did an amazing job on our water heater. You can tell he really knows and enjoys his job.
Rob Masden
Rob Masden
11 months ago
John did a great job and very professional. Also very personable 👍
James Kelley
James Kelley
4 years ago
The plumber techs are what makes this company worth considering. They have assembled a world class team that is full of quiet professionals whose competence is on another level when compared to the local competition. So happy to have found them after so many years dealing with Denver thieves like Plumbline and Applewood.
a j
a j
2 years ago
Cristian and his crew successfully replaced clogged and severely rusted 60-year old cast iron and galvanized drainpipes and stack with new PVC pipes. This included drainpipes below the concrete basement floor. They performed this major task punctually and professionally!
Patrick Owen
Patrick Owen
3 years ago
Alex was incredibly helpful, professional and straightforward. He gave us great advice on our plumbing and I would recommend him to anyone!
Jennifer Godown
Jennifer Godown
2 years ago
This company was scheduled twice to come out to my home for service and twice they did not show up and did not call!! Not ONCE but TWICE!!!. I would not recommend this company to anyone. I have wasted so much time for them to not show up and lost of work. ZERO star rating.
Tim C
Tim C
4 years ago
No Price (or even a range) offered for a (simple) hose bib replacement. After paying the service charge for them to come out and provide an estimate, I decline the work as it seemed quite expensive to me. I later found out the estimate was about 2.5X as much as another local plumber was for the same repair. Will be unlikely to use again
Peter Martinez
Peter Martinez
3 years ago
Ilija Kostadinov was very professional and took the time to explain the situation to me and go over options. His price was more than fair. I would recommend him to anyone.
Westy Smith
Westy Smith
a year ago
The Ben Franklin person, John Taylor was on time, knew what part to get, and installed the filler part nicely. The toilet works well now, thank you.
Olga Coleman
Olga Coleman
2 years ago
Jay was very prompt, professional, friendly, courteous. My problem was fixed without any hassle. I would definitely recommend him!
Jeanette Lloyd
Jeanette Lloyd
2 years ago
Right on time actually a little bit early, very professional very polite very good at explaining what was going on and what needed done. Totally felt like they were trustworthy in their assessments
Kent Karst
Kent Karst
a year ago
Could not fix the water purification system
Did not have the filters. Could have saved the trip if we had known.
Brett Paul
Brett Paul
2 years ago
I was not able to get a fitting out - it was stuck. They removed the old one, installed the new one quickly and efficiently, and cleaned up like they were never here. Good communication throughout.
Eric Gavinski
Eric Gavinski
3 years ago
Leroy was great! Arrived on time and did quality, professional work. Will request him in the future for our plumbing needs!
Katherine Hahn
Katherine Hahn
3 years ago
Rick did a great job. Hebwas quick, thorough, and explained the situation very well. His apprentice was equally professional.
dot williams
dot williams
4 years ago
We have been using Ben Franklin plumbing for several years. Ilija is especially knowledgeable and always professional. Ilija has been able to correct any plumbing problems have had. We rate Ilija and BF plumbing 10 out of 10.
D Williams
Chuck Johnson
Chuck Johnson
3 years ago
Ilija was a very professional individual, explaining what he was going to do before he did it and what the cost was going to be. I would recommend him to all my commercial and personal contacts.
Rosana Morris
Rosana Morris
a year ago
The best plumbing services ever .
Chris is professional, poiite , responsive and efficient.
I would recommend his company to anyone whom needs plumbing services .
Susan Carter
Susan Carter
a year ago
Fantastic customer service with excellent explanation concerning problem and resolution all done for a great price! Very clean work space and Respectful of covid safety concerns. Thanks!
Marc Swanson
Marc Swanson
3 years ago
The plumber talked me through my issue and helped me conclude a service call to snake a line was not necessary at this time. Very professional, ethical and knowledgeable. Much appreciated!
Angela Nesbitt
Angela Nesbitt
3 years ago
Made an appointment online two days ago, and confirmed it by phone minutes later. Received several reminder notifications about my appointment, so I know they had it scheduled. No call, no show. I sat here for three hours and took time off work for nothing.WORST.
Devon Enyedy
Devon Enyedy
a year ago
It was 6:30 am on Christmas Eve and we were desperate; our main sewer line was backed up. Ben Franklin Plumbing was open and they sent out a knowledgeable and competent plumber that morning. Rick solved our sewer problem, even without access to the clean out. Added bonus, he had a great sense of humor!
Traci Henderson
Traci Henderson
2 years ago
Larry moved my kitchen sink drain. He called in a helper named John and they moved the drain in about an hour and a half. They were friendly and efficient.
Paul Brewster
Paul Brewster
a year ago
Benjamin Franklin Plumbing is the best!!! If you need a trustworthy and professional service - this is the company!
Regine Wong
Regine Wong
3 years ago
Nick came before other plumbers i contacted. He was communicative and did not take long to know what the problem is, However, he tried to sell me a power vent water heater that I don't currently have or need. I have a direct vent water heater and that is what it is. I do not need a power vent water heater that costs 4 times more. Even if I do, I will not use Benjamin Franklin because you are not competitive. Home depot can do it for $2k and you want $2500 labor and material. Other plumber will do it for $650 labor only and you can buy the unit for another $700 from home depot. Why you need to do dishonest? Is this the way to keep your business?
Tasha Steward
Tasha Steward
3 years ago
Cristi did a great job on my repair. Called to let me know when they were coming and when there was issues. I’d use them again.
Andrew Kaufman
Andrew Kaufman
2 years ago
Did an excellent job replacing both hot and cold water faucets supplying washing machine. However, the price was outrageous.
Randy Hively
Randy Hively
3 years ago
Broke my shower valve. Unable to shut off water. Shut off main valve. Called BFP, they dispatched a plumber quickly.
Jay was prompt, efficient, and friendly. Thanks for the exceptional service!
Patty Costello
Patty Costello
3 years ago
Jay was prompt, friendly and efficient. He addressed all of plumbing needs. I even had an appointment the same day I called and they were even early. Great service
Sean Adams
Sean Adams
4 years ago
They want to charge $700 to replace a $90 Pressure Valve Breaker. Really? The repair kit is $20. Take your business somewhere that will not cost you $500 above market value. AND they still charged me $50 for a 1 min call. Just give the ridiculous estimate over the phone.
Ben
Ben
a year ago
Leroy Steele ++ I had a great experience and would definitely ask for Leroy and recommend him again!
Adam Glazier
Adam Glazier
3 years ago
They were able to get us scheduled and showed up within an hour from calling on Saturday morning, the technician was polite and fast and took good care of us. If you need help with your plumbing/house, give these folks a call.
Anna Salim
Anna Salim
2 years ago
Cristi was polite and very helpful. He diagnosed and fixed our problem in under an hour. Highly recommend.
Rick Reiter
Rick Reiter
9 months ago
Illiaj is who you want. On time. Professional. Courteous. Cleans up after.
Astrid Ogilvie
Astrid Ogilvie
a year ago
A great job well done :) The plumber who came (Christian) was efficient, professional, kind and courteous. I always choose Benjamin Franklin Plumbing for any jobs, big or small. They are the best!
Richard Gargan
Richard Gargan
3 years ago
Ilija was great! He was very professional and offered advice to prevent any further issues. I would recommend him to anyone.
Nathan Davis
Nathan Davis
6 years ago
Sasha is prompt, professional, and does great work. As long as Benjamin Franklin Plumbing holds onto Sasha, we won't use anyone else for our plumbing needs. Highly recommended.
Becky Addington
Becky Addington
3 years ago
Christi did a great job for us. He was very polite, courteous, and conscientious about his work. Thank you so much.
Rush Daly
Rush Daly
7 months ago
The work is as done efficiently and effectively by a real expert. I am grateful.
Sammy Knoxville
Sammy Knoxville
a year ago
Used them twice...prompt service and response times. Very professional and knowledgeable.
Rene G
Rene G
3 years ago
Leroy and Nick were great. They explained everything in detail, before they started. When finished, all work done was explained to me. Excellent communications skills. Talked so we understood. Both were great with my autistic adult son and very patient with him. Thank you very much for such a great experience, as always.
Stephanie Thompson
Stephanie Thompson
5 years ago
Great service! Josh was professional and fixed our drains very quickly. I would recommend Benjamin Franklin to family and friends! Thank you!
noel hughes
noel hughes
6 years ago
Leroy Steele has provided service for us on several occasions; he has always provided superb service and is welcome any time. I highly recommend him and Ben Franklin Plumbing
Anna Vigil
Anna Vigil
2 years ago
Very professional and attentive a great worker he cleaned as he worked and over all a great guy. We are very please and will be looking forward to having Ilija Kostadinov as our plummer for years to come
Catherine Coates
Catherine Coates
5 years ago
Ilija was wonderful today, improving, repairing and answering a lot of my curious questions. He is super helpful, knowledgable, cooperative, polite and friendly. What more could I ask for?
Sean Baxter
Sean Baxter
a year ago
Had a toilet from them under warranty that started leaking. They came quick and fixed it and it was all covered, just what I would have hoped for. Thank you
Jack Layne
Jack Layne
4 years ago
Purchase and installation went very well with the process completed the afternoon following the estimate . The work on site was excellent, very efficient with good explanations of what was being done.
Robert Dexter
Robert Dexter
2 years ago
VERY DISAPPOINTED WITH BENJAMIN FRANKLIN PLUMBING but hopefully they will fix after this. There people fixed my plumbing problem but caused another with my front steps. After the repair they hauled off a truck load of dirt and my sidewalk started sinking. I have put 2 hundred dollars of dirt back under my stoop to no avail. They fixed the walk once but they didn't compact the dirt or add any so the same thing happened. This was a 8 thousand dollar job with a 40 year guarantee..I have since contacted Benjamin Franklin plumbing 2 times once 2 fellow's came out and said they would get back to me HA!Never happened called again about a week ago the gal said someone would get back with me HA HA! No one has tried yet.
James Haught
James Haught
a year ago
Tony and the other technician I worked with where awesome and knocked out the work fast, looked nice and most importantly works
Marianne Wesson
Marianne Wesson
3 years ago
Cristi was prompt, affable, and extremely competent. We enjoyed meeting him and are very satisfied with the service we received.
Lisa Scott
Lisa Scott
a year ago
Cristian is very personable and professional! He kept me up to date on repair. He went above and beyond.
Phil Kramer
Phil Kramer
a year ago
They did a great job, but boy are they expensive!!
John Wilder
John Wilder
2 years ago
The service was prompt and fast and very professional. Called on 06/26/21 and work was done two days later. Can't be beat.
Peggy Komosinski
Peggy Komosinski
6 years ago
This is the first time I have ever called Benjamin Franklin Plumbing for a repair job. Sasha Popovic arrived on time, told me different possible solutions to my outdoor faucet problem and tried the least expensive remedy first. Fortunately that worked. This is the first time in years that I didn't feel like I was cheated after the plumber left. I will definitely call Benjamin Franklin Plumbing to solve future problems.
Shirley L.
Shirley L.
2 years ago
Ilija Kostadinov, Master Plumber, is the best! Ilija is personable, highly professional and exceptionally knowledgeable and capable. I have utmost confidence in him to resolve any plumbing issue I may have.
RyRy
RyRy
3 years ago
Next day drain clearing service, on time, worked quickly, cleaned up well, price was fair. I pick a full service company to do drain cleaning in case something happens and a repair is needed.
bu hug
bu hug
3 years ago
I would recommend this company to everyone. Our technician went above and beyond our expectations. The quality of his work and his professionalism were unsurpassed.
Eric Gavinski
Eric Gavinski
3 years ago
The plumber Jay was great. Professional, knowledgable, friendly, and on time. Would give him higher than 5 stars if that was an option.
Dawn Gould
Dawn Gould
2 months ago
Leroy was awesome!
Rob Brownson
Rob Brownson
a year ago
Excellent and professional service! John was knowledgeable, communicative, and does quality work. Highly recommend.
Gloria Jackson
Gloria Jackson
6 years ago
Thank you to Leroy who came to my house to complete a checklist presented by a home inspector. Leroy was very professional and clear in explaining the work to be corrected.I would request Leroy in the future.
Rory Oetomo
Rory Oetomo
a year ago
Great service and Tony was able to detect the problem in a minute and fixed it shortly thereafter. Will recommend Tony to anybody without hesitation .Thanks Tony
Tom DiLeo
Tom DiLeo
3 years ago
Cristi Guias performed our annual hot water heater flush. He was personable and professional. We are very satisfied.
Lyndsee Frankel
Lyndsee Frankel
5 years ago
These guys arrived exactly when they said they would. They were efficient, yet fast, and they explained everything they did. They also gave me instructions for preventative maintenance. Highly recommend.
Marie Loftesness
Marie Loftesness
3 years ago
Cristi did a great job in a very short time. Explained what needed to be done & what he did. I am very satisfied.
Suzy Delahunt
Suzy Delahunt
10 months ago
Alex was incredibly helpful & solved my issue quickly & thoroughly. He Helped me understand the different options & come to a good resolution
Brian F
Brian F
13 years ago
I, too, have had confusion betwen this company and the other similarly named Candlelight. This one on Kalamath is the good one. They do plumbing, HVAC and electrical. I doubt they are the cheapest, but they are by far the most professional and accommodating company I have every dealt with. No stranger to doing the work myself, they have never tried to pull one over on me (nor my wife who knows nothing about these kinds of things). After some bad dealings with low-ball companies, I have had them do about 5 jobs, from small maintenance to a large renovation, and will not use anyone else. They will try to sell you a service plan which I have found is worth every cent since it works for all services (it gives you a percentage off every visit, waived trip charges even for weekends and after-hours, better time windows, and free annual furnace cleaning and electrical inspection). Depending on how much work you need, it may pay for itself on the first visit.
Celine
Celine
3 years ago
We love using Benjamin Franklin for all our plumbing needs! We already know they do a fantastic job and know it’ll be done right the 1st time they come out!
Paul Coriell
Paul Coriell
8 months ago
Ilija did an excellent job repairing my plumbing and replacing my garbage disposal unit.
Edyta B. Diaz
Edyta B. Diaz
11 months ago
Standard maintenance - Christian was very polite and professional, quick and helpful
Nancy Miller
Nancy Miller
a year ago
Tony went above and beyond! (And let my husband follow him around and watch everything he did)
Pat Schneider
Pat Schneider
3 years ago
Prompt to the house. Gave me several payment options. Wonderful service! I will call him again for another project I have in mind soon.
rick reiter
rick reiter
2 years ago
Same plumber now for five years. Always prompt. Always professional. Whenever they are done, there are no outstanding issues. And they clean up.
Steve Tuite
Steve Tuite
2 years ago
They did a great job. It was fast and Cristian was very professional and polite. Thanks for a job well done.
Matt Garofalo
Matt Garofalo
10 months ago
Great service and great value. Will use them again.
Arran Dolan
Arran Dolan
a year ago
We have always used Ben Franklin. They are prompt, professional and do great work!
Cathy Tarter
Cathy Tarter
2 years ago
Ilija was TERRIFIC!!! He's a great plumber, knowledgeable and personable. Your company definitely has a Keeper! Thank you Ilija!!!
backtobasics
backtobasics
9 months ago
Very professional and diligent with his work.
Jeanne Hernandez
Jeanne Hernandez
a year ago
The technician was friendly, competent and very professional. He did a great job!
Takatyun
Takatyun
2 years ago
The 24/7 is for their scheduling only, called around 10pm on a Friday and got scheduled for an open schedule Saturday. Once Cristi called he was here within the 30 minutes since he called. Had to use the medium and large snake but he unclogged the problem.
Michael Wright
Michael Wright
2 years ago
Great service, was able to advise and show the issue. Was able to answer questions confidentiality, as well as provide information on a future service. Highly recommend them.
Michael Espinoza
Michael Espinoza
6 years ago
Technician Sasha is well versed in his profession. He was highly informative and was efficient in his responsibilities. I would recommend and request Sasha in future service needs.
Dan Kitterman
Dan Kitterman
3 years ago
Leroy came out on Thanksgiving. He was absolutely fantastic and professional. If I need plumbing in tge future I will definately as for him.
Molly McGough
Molly McGough
2 years ago
I used Alex to help with an inspection and quote for some work that needs to be done. He was very helpful, explained things thoroughly and things didn’t feel rushed.
Thomas Gonsoulin
Thomas Gonsoulin
8 years ago
Have been trying for nearly two month to cancel my service contract: BF plumbing, Direct Energy, HWA. NO success so far with refund >6 weeks. Getting the runaround. BE VERY CAUTIOUS ABOUT SIGNING A SERVICE CONTRACT WITH THIS COMPANY!
Cole Dudley
Cole Dudley
3 years ago
Jay did an excellent job. He was very knowledgeable about the task at hand and did everything in a very timely manner!
Justin Holderness
Justin Holderness
3 years ago
Ilija was extremely helpful and did a great Job. We signed up for reoccuring membership service because of how great he was. Thanks Ilija!
Karen Ybarra
Karen Ybarra
3 years ago
He showed up when he said he would. Called me 15 minutes before he arrived. Answered all my questions. Very professional. I will call again to have my plumbing work done.
Shawna Colorado
Shawna Colorado
3 years ago
I have nothing but good things to say about Cristi Guias. He is always professional, and takes care of whatever plumbing issues I have in my home.
Steve Andreini
Steve Andreini
2 years ago
Alex was very professional and friendly and explained my new water heater. Also the scheduling process was easy.
shannon kuehl
shannon kuehl
3 years ago
Christian was very professional and timely. He was extremely thurow and explained what was wrong. I would recommend him again.
roy carden
roy carden
3 years ago
Leroy found the issue immediately, showed it to me and explained what the choices are to repair it. Worked quickly to replace the faucet and cleaned up after himself.
Edmund Steigman
Edmund Steigman
6 years ago
Sasha has been great, replaced both spigot hoses and two faucets. We been very happy with the service that we receive from Benjamin Franklin plumbing.
Matthew Levien
Matthew Levien
3 years ago
Leroy was excellent and helped me understand what he was doing as well as what needed to happen in my house. Great service.
Marie Martinez
Marie Martinez
a year ago
Alex was kind, did a good job and pointed out things that we could do ourselves.
Joe Montoya
Joe Montoya
4 years ago
Sasha was very professional, quick and efficient. Excellent customer service. I will definitely be calling Benjamin Franklin plumbing again.
Stacey Kurath
Stacey Kurath
3 years ago
Excellent service and very professional plumber. Also respectful by putting on shoe covers and wore a mask the whole time. Couldn’t have gone better!
Rachel Christeson (Robinson)
Rachel Christeson (Robinson)
2 years ago
Able to get an appointment quickly and right in time. Ilija was very professional, explained everything and got all our issues resolved!
Socorro Quinones
Socorro Quinones
3 years ago
Jay did a great explaining what our issue was. He was able to complete what was expected.
Thanks Jay for your help and time.
Csilla Pulai
Csilla Pulai
4 years ago
Josh was my plumber today. Very polite and friendly. Explained very thing he did so I could understand. Alway like the people working for Benjamin Franklin.
Kelli Shuter Cessna
Kelli Shuter Cessna
8 months ago
Cristian has been great to work with.
Kimberly B Stone
Kimberly B Stone
a year ago
Really an excellent business. Helpful, professional, quick, friendly and competant.
Barbara Sidelko
Barbara Sidelko
7 months ago
On time!! Excellent communication of arrival time and work required.
Edna Thompson
Edna Thompson
3 years ago
Did no check to properly diagnose the water leak but quickly gave an over $1000 service fee for job. Only plus, waived $50 service fee.
Ricardo Collection
Ricardo Collection
4 years ago
The work was completed on Sunday with no extra cost. The plumbing repair was done in a professional manner. I'll use them again when needed.
Bob Sturm
Bob Sturm
8 months ago
He did a good job on my plumbing needs.
Lavelle Caldwell
Lavelle Caldwell
3 years ago
Leroy was knowledgeable and professional. He resolved our pipe humming in a timely manner.
Tyler Randolph
Tyler Randolph
3 years ago
Rick was knowledgeable, transparent and honest about our current situation and long-term items to plan for. Would use BGP again.
Belenda Tonge
Belenda Tonge
3 years ago
Ilija solved our drain issue in short time. He was professional, efficient and courteous. I will call Benjamin Franklin Plumbing again.
Lee Newman
Lee Newman
2 years ago
Quick efficient and I’m pleased to say the job was done with appropriate use of PPE. Who knew you could remove and install a new toilet in about 15 minutes?!
Beth Lenhart
Beth Lenhart
2 years ago
The plumbers that are working for Benjamin Plumbers are so good I remind using this company. Cristi just did my plumbing problems and does really good work at a good price.
kayla hammons
kayla hammons
7 years ago
I love Ben Franklin Plumbing! They are always on time. They are under new management and doing honest work. I would recommend this company to every one I know.
Ibrahim Onat
Ibrahim Onat
2 years ago
Cristian was very courteous, knowledgeable and efficient in providing service for my water heater. I definitely recommend him.
Russ Davidson
Russ Davidson
9 months ago
control issue - reser and verified working condition
william moore
william moore
11 months ago
I learned so much about the house so I can make good business decisions.
Raymond L
Raymond L
3 years ago
Great and professional as always, Benjamin Franklin Plumbing over the years has been first class, and Tech Jay .is superior! All the best...
Marge G
Marge G
3 years ago
Lliga was terrrific, very articulate, knowledgeable and helpful. Benjamin Franklin Plumbing is the BEST! The job was done quickly and efficiently.
Travis Johnson
Travis Johnson
3 years ago
I have been very happy with Benjamin Franklin Plumbing. They have been easy to work with, happy with the quality of the work, and the people they have working are friendly and professional.
Karen Akers
Karen Akers
6 years ago
Sasha came out today and once again took care of my plumbing needs.he is the best man to do the work.I ask for him always and can count on satisfaction. Thank u again.Karen akers
Michele Reekie
Michele Reekie
a year ago
Same day service. Next day install. Technician polite, knowledge and on time.
Gerry Stellern
Gerry Stellern
2 years ago
Technician did an excellent job repairing the main pipe to the irrigation system He was efficient, courteous and professional
Good job completed quickly
Alicia Bryant-Mayes
Alicia Bryant-Mayes
2 years ago
As a realtor, would not recommend this service to anyone. My client was overcharged and charged. They charged my client $1100 for repair to a faucet and sink lavatory. Shameful!
Sue-Lin Toussaint
Sue-Lin Toussaint
2 years ago
Ilija was very professional and efficient. I also found the receptionist I spoke to at Benjamin Plumbing to be very polite and helpful.
Michele Elliott
Michele Elliott
3 years ago
Jay really worked hard for us! He had to really work to get our new hot water heater in but he kept at it and we are really pleased!
Haley
Haley
3 years ago
Cristi was such a helpful and sumpathetic plumber. Really went above and beyond to help us as renters. Would totally recommend.
Adrian Aguilar
Adrian Aguilar
a year ago
Great service!! Christi came and fixed our problem! Very professional and respectful!
nasreldien elhassan
nasreldien elhassan
6 months ago
On time, good customer service
Tammy Springer
Tammy Springer
3 years ago
It turned out to be a minor issue, was quickly resolved and I was even able to take care of business over my lunch hour. Great job!
Ed Hansen
Ed Hansen
10 months ago
Cristian was very professional and did a great job and answered all my wife’s rapid fire guestions
Jone and Roy Sommers
Jone and Roy Sommers
2 years ago
Devin was very nice and professional. He took care of our Hot Water Heater and replaced the Rod. Thank you Devin.
Janice Poteet
Janice Poteet
3 years ago
Jay gave us a curtesy call to let us know he is on his way. Arrived on time and answered all our questions. Thank you!
Steve Edwards
Steve Edwards
2 years ago
Routine maintenance. He was prompt and professional. Did everything that was expected. He was very personable. Would defiantly recommend.
Tina Berglund - CDHS
Tina Berglund - CDHS
6 years ago
Sasha replaced my outside faucet so that I can keep my water on all summer without the leak. He did a Great Job!
GeorgeF Fischer
GeorgeF Fischer
3 years ago
I have been using Benjamin Frankie for about 20 years they have always been outstanding. The work is top flight.
Powder Stone
Powder Stone
3 years ago
Look, the technician did great work, but the prices were astronomical. I feel robbed gently. The technician was fast, that's for sure. Terrible prices.
Doug Stonehocker
Doug Stonehocker
6 years ago
Sasha is great.He was full of very good advice on maintaining my water and sewer system.Looking forward to seeing him next year.THANK YOU
Jean Weidner
Jean Weidner
3 years ago
The plumber from Benjamin Franklin Plumbing fixed our problem which turned out to be very small extremely quickly, with the highest level of professionalism including COVID 19 preparedness.
Mark Trebelhorn
Mark Trebelhorn
3 years ago
Very good job. This guy really gets it. Solved our problem very quickly. Plus he seems like a really good person. That combination is hard to find.
jasmin dolamic
jasmin dolamic
a year ago
Great service and really professional. I would use them again and I would highly recommend them.
olivia
olivia
3 years ago
Very professional. Very knowledgeable. Showed up on time (actually a bit early!!). Would use/recommend BF again. Thanks John G
kristi sargent
kristi sargent
3 years ago
Leroy worked very hard to get me hot water again . He was courteous an explained things very well . I would highly recommend lerory
Ernie Cruz
Ernie Cruz
9 months ago
Friendly knowledgeable Took the time to explain everything
Jeff Gorder
Jeff Gorder
2 weeks ago
LeRoy was awesome! Very professional!
Janet Cline
Janet Cline
3 years ago
Iilya did a beautiful job helping me select fixtures for and powder room, and his install was perfect and timely.
Gregg Veal
Gregg Veal
3 years ago
Very dedicated to satisfaction and informative concerning process. Trip to secure materials wasn’t an issue as their return was quick.
Mike Ahrens
Mike Ahrens
a year ago
Awesome job, quick, on-time, very friendly.
Highly recommend!!!
Holly Murphy
Holly Murphy
2 years ago
Great service, friendly guys, quick and efficient. Definitely will use this company again next time something pops up needing a fix (and it will, it always does).
Todd Scranton
Todd Scranton
11 months ago
I’m glad Ilija was able to fix my toilet
Karen Durica
Karen Durica
6 years ago
Sasha came out to maintain our water filter service. He was excellent. I highly recommend him
Jennee Schwartz
Jennee Schwartz
5 years ago
Sasha advised me to wait to repair my plumbing until I could get a better deal since it wasn't emergency. He explained clearly what the problem was with my plumbing in my house.
Toni Petersen
Toni Petersen
6 months ago
Great job, high quality work, friendly and professional
J C
J C
6 years ago
Josh was courteous and resolved all questions and issues - from the water heater flush to the water filtration system and shower fixture replacements. Thank you, Josh!
Dave DiOrio
Dave DiOrio
6 years ago
Great service. Very fast and friendly. Sasa came out and took care of everything. Sasa was great to work with, he was very knowledgeable and personalanle.
Brian Davenport
Brian Davenport
2 years ago
Friendly professional service. Explained issues and options to assess repair needs then worked to schedule in a timely manner.
Lewis Winston
Lewis Winston
8 months ago
Leroy did a great job.
Virginia Buckley
Virginia Buckley
6 years ago
Josh was on time, called prior to coming, checked all of the plumbing and made recommendations as needed. Great service as always. Would recommend this service.
Bradley James
Bradley James
6 years ago
Sasha has been to my place a couple times for fixes and is always friendly, communicative and attentive. Highly recommended and knowledgeable.
Judith De Jong-Radebaugh
Judith De Jong-Radebaugh
8 months ago
Mostly estimate right now. Cleaned up mess!
Reggie Mojica
Reggie Mojica
2 years ago
had spigot out in backyard replaced. Alex was very informative and straight forward. He had spigot replaced w/in a few hours.
Jim Finegan
Jim Finegan
3 years ago
Alex arrived promptly, got the work done efficiently and did a good job. He knows his business.
Sean Jordan
Sean Jordan
3 years ago
Replaced valve cartridges in old bathtub faucet. Plumbers were dispatched quickly, matched the old parts and pieces and completed the work quickly.
Ryan Rish
Ryan Rish
4 years ago
Phone operator was not educated on the services provided. The 1st question I asked was do they service commercial/ business’, to which he replied yes. He even asked the name & spelling of the business. 45 minutes later I receive a call that they do not service business.
Karen Richards
Karen Richards
3 years ago
So professional, friendly and knowledgeable. Wish I could give more than 5 stars... went over and above our expectations... thank you!
Dan Blodgett
Dan Blodgett
5 years ago
Sasha was great as always. Friendly, considerate, professional and helpful. Always goes above and beyond to complete the project!
David Price
David Price
3 years ago
I had a new furnace installed and suddenly I had no hot water. Rick saw the problem and resolved it immediately and I now have hot water again. Thanks.
Beverly Spotz
Beverly Spotz
2 years ago
Ilija was great. He installed a gas line to our kitchen so we could have a gas range.
Cecilia Serna
Cecilia Serna
3 years ago
Pleasant and knowledgeable technicians. Have been using them for decades. Join their membership to receive discounts and expedited service.
Harry Sorling
Harry Sorling
2 years ago
Very good job, very professional, excellent work, would ask for Leroy next time I need plumbing work done. Very satisfied!
Suzanne Larimer
Suzanne Larimer
8 months ago
Maintenance. Cristi always does a great job!
David Ogletree
David Ogletree
3 years ago
Great job. Quick and efficient. Suprised it cost over $500 but it is what it is. A bib replacement
Rick D
Rick D
a year ago
They are always professional, knowledgable, and stand by their warranties.
Dan Albracht
Dan Albracht
a year ago
Service Noritz tankless water heater
Christian very personable and friendly and a great asset to the company.
Lee Claymore
Lee Claymore
a year ago
Ilija always does a great job of fixing the problem and cleaning up afterwards. Great guy!
Lee Fawcett
Lee Fawcett
2 years ago
Great service, very knowledgeable and personable. Took great care to be sure the job was done perfectly and doubled checked for leaks, etc.
Carla Knutson
Carla Knutson
3 years ago
Very courteous, upfront, and professional. Needed pipe extensions if he was done within 30 minutes.
Sharon Shedd
Sharon Shedd
3 years ago
Alex was punctual, friendly, knowledgeable, and efficient! Would welcome him back at any time.
Michael Forney
Michael Forney
5 months ago
I canceled because I got to run
Belinda Porter
Belinda Porter
3 years ago
Leroy actually restored faith for me in Benjamin Franklin. He is very knowledgeable and thorough!
kathryn einspahr
kathryn einspahr
9 months ago
They are always professional and friendly. Leroy is the best and his guys that come with.him are wonderful.
Michael Davis
Michael Davis
3 years ago
I've had the same plumber for three separate issues, and he has done excellent work at all times. He also wore a mask and booties.
calvin bennett
calvin bennett
4 years ago
Really seems very bait and swiths if you ask for any kind of pricing they tell you that only their techs have that info. Don't ever do business with a service company unless they can give you a ball park at leadt
S K
S K
a year ago
Alex is knowledgable, reliable, straight-talking guy with tons of experience and pride in his work.
Kathy Lucero
Kathy Lucero
4 years ago
Leroy and Jay were very professional and quick. They did a great job.
Emily Tweed
Emily Tweed
3 years ago
Rick was very personable and helpful with my concerns. So much better than the last plumber that came.
Doug Sunada
Doug Sunada
3 years ago
Such a Professional from the email to the courtesy call from Christian when his arrival at the house was going to be to the explanation and cost factor of the work......... If I need a plumber again I would call him
Unknownimports Fredwardwaffles
Unknownimports Fredwardwaffles
2 years ago
Called at 12am because i had a huge leak they came first thing in the morning and got it done not even in 30 minutes will do business again,Ilija was super proffesional and friendly
Melanie Bailey
Melanie Bailey
a year ago
Leroy was great and very knowledgeable.
Renee Burris
Renee Burris
5 months ago
We had frozen pipes
Michael Gold
Michael Gold
9 months ago
Very easy, would recommend again
Nick Bear
Nick Bear
3 years ago
The service provided is honest, and the quality of there work is great. Would recommend using for any plumbing need.
Carol Bunnell
Carol Bunnell
3 years ago
I needed them to work around my schedule and work with the people installing the furnace, water heater, broken pipes, and nosy pets. I’ve forgotten many things but they are all my angels. I have a normal house again.
Jose Loera
Jose Loera
5 years ago
Jay was on time, very courteous and friendly. Plus he was very professional and informative at all times.
Sean Kelly
Sean Kelly
3 years ago
Alex is the man! - rebuilt my cool but rare Canadian model toilet - professional and courteous
B Nielsen
B Nielsen
3 years ago
Leroy was great. Not cheap, but knew what he was doing and got it fixed quickly.
Danielle Kubler
Danielle Kubler
a year ago
Christian did an amazing job! Professional and detailed.
Chris Slaughter
Chris Slaughter
2 years ago
Fair pricing and Iliya was super communicative and professional. Will use them again.
teresa mcclinton
teresa mcclinton
2 years ago
They were efficient doing the job, that other plumber that hired before make it look so difficult to do job.
Thank you so much Benjamin Franklin plumbing!!
Phillip Tomlinson
Phillip Tomlinson
6 years ago
Technician was very efficient, professional and courteous. On a scale of 1 to 10 (excellent) I would rate him as a 10.
Jack Martin
Jack Martin
3 years ago
Leroy was great and completed job efficiently and with explanations. He is a-one in my books
Jim Benson
Jim Benson
3 years ago
Ilija was quick, efficient, and did a great job. I would highly recommend him.
Karen Larsen
Karen Larsen
6 years ago
Josh was wonderful! He is so hard working and did a fantastic job. Highly reccemmend!!!
Jim Wood
Jim Wood
6 years ago
Sasha was terrific and took care of our sink problem very quickly! Highly recommended.
Matt Feller
Matt Feller
3 years ago
Cristi Guias was great! Very friendly and he did a great job for us
Judy Case
Judy Case
a year ago
Great guys. Very professional and nice.
Edward Nahlik
Edward Nahlik
5 years ago
Friendly, Professional, Punctual. Sasha was great, friendly and was nice to our cats!
Pat Dewey
Pat Dewey
3 years ago
Showed up on time, found my problem, showed me the cost and fixed it. Friendly and fast. Highly recommended
Kent Siefman
Kent Siefman
3 years ago
Jay very friendly, had a lot of information to share, and made a couple of good recommendations.
stevie palmer-isaacson
stevie palmer-isaacson
2 years ago
Quick response after my call, very friendly and professional. Will use again!
Bill Beyer
Bill Beyer
2 years ago
Alex Baca did a great job of explaining the problem I was having with a pressure control valve that was causing low water pressure for our house.
Keely Williams
Keely Williams
2 years ago
Leroy is a master plumber and was able to provide expedient and knowledgable service. Would definitely recommend.
Greg Echols
Greg Echols
10 months ago
Very good
Surya Zeeb
Surya Zeeb
2 years ago
Christi replaced our Faucet with a nice new one in a timely manner and was a pleasure to work with.
E P
E P
a year ago
Upfront pricing, very professional and friendly
Tyler Janes
Tyler Janes
4 months ago
Tony is the best!
Dave Radman
Dave Radman
2 years ago
I was given a thorough evaluation of my sinks, toilets, and water heater condition. Very good information.
Greg Gilbert
Greg Gilbert
9 months ago
Great experience from start to finish.
Stephen Huggins
Stephen Huggins
2 years ago
Ilijia was great, couldn’t ask for a better repair person. Will request him every time
Linda Akbarzadeh
Linda Akbarzadeh
3 years ago
New water heater went in and had a small issue which was very quickly resolved. Good job.
Lynnette Copenhaver
Lynnette Copenhaver
3 years ago
Excellent service. Friendly and did a great job. This is the only company I will ever use now
douglas mckinnon
douglas mckinnon
3 years ago
Cristi Guias was very professional and explained the options we had. I'll use Ben Franklin again.
Michelle Levy
Michelle Levy
3 years ago
Alex was great! Super professional, quick and clean! Definitely recommend.
Mark Harper
Mark Harper
11 months ago
Very professional Highly recommended.
John Christofferson
John Christofferson
2 years ago
Alex did a great job. Professional, knowledgeable, and very helpful.
David Dinsmore
David Dinsmore
3 years ago
10/10 would recommend. Came out quickly. Did a great job. Cost not too bad.
Mary Winters
Mary Winters
3 years ago
Jay went above and beyond to install our new water heater. Would recommend to anyone that needs plumbing work
Tina Kenney
Tina Kenney
3 years ago
Jay did a great job. Explained everything to me. Friendly and professional.
Allen Roth
Allen Roth
3 years ago
Jay was on time and explained the options to consider for my sewer line in a professional and caring mannet.
Chris McCarty
Chris McCarty
3 years ago
Fantastic service, kind and helpful plumbers who took the time to explain my issues and fixed everything the first time around!
Susan Peacock
Susan Peacock
3 years ago
Cristi was great. Knowledgeable and efficient. Will definitely recommend Ben Franklin Plumbing.
Dee Winters
Dee Winters
a year ago
Good advice, respectfull, & fixed my problem in a timely manner
Cindy Boesen
Cindy Boesen
3 years ago
Fantastic service. Prompt and courtesy! Professional work. We are very pleased.
K Hart
K Hart
6 years ago
Sasha was great. He was knowledable, friendly, and answered all my questions. Thank you for your help!
Anquinica Norris
Anquinica Norris
a year ago
Add a new line for a double sink vanity from a single line.
Xxx Yyy
Xxx Yyy
7 months ago
The fellas were the BEST!!
Richard Gilmartin
Richard Gilmartin
a year ago
Tony was excellent! Problem solver and very professional.
David Montgomery
David Montgomery
4 years ago
Got there quickly, Ilija was very helpful, great guy. And seems to be a great company.
Bill Jones
Bill Jones
2 years ago
Ilya has worked for me several times and always does a great Job
Jon Constant
Jon Constant
a year ago
Professional. Good communication. Listened well
Kent Haggard
Kent Haggard
2 years ago
Disappointed that the faucet is still leaking but seems to be the faucet itself. Getting another new faucet, different manufacturer, to try again.
Chip Kabrud
Chip Kabrud
2 years ago
Alex did a great job. Professional and informative
Clara Miller
Clara Miller
3 years ago
on time, knowlegable, friendly,cleans up after,always solved the issue,great price with the maintenance agreement
Gloria Martinez
Gloria Martinez
3 years ago
Rick and Nick got the work done in a very professional manner and completed the job very efficiently. Thank you...
Debra Smith
Debra Smith
2 years ago
Ilija did a fantastic job! Very efficient, knowledgeable and customer oriented.
Linda Salguero
Linda Salguero
2 years ago
Cristi Guias from Benjamin Franklin Plumbing did an out standing job repairing pipes and installation of new valves.
Meg Meyer
Meg Meyer
2 years ago
Alex is awesome! He knows everything about plumbing and does a fantastic job! Thank you!
Kathryn Kusmin
Kathryn Kusmin
a year ago
Routine inspection of all plumbing and service of hot water heater.
Michael Leduc
Michael Leduc
3 years ago
I had a leaking water heater and Cristi was able to identify the problem and had it all fixed by the next morning. Thank you!!
Michael Paduck
Michael Paduck
3 years ago
Unfortunately The company doesn’t provide dishwasher installs. He apologized as this is what I asked for over the phone. He didn’t charge me for coming. Very professional.
Jeffery Hamilton
Jeffery Hamilton
a year ago
Been using them for years. Always available and dependable.
Brian Roecker
Brian Roecker
a year ago
Cristi was professional and very knowledgeable.
Terry Chacon
Terry Chacon
6 months ago
Very nice man!
Jill Pitts
Jill Pitts
2 years ago
The tech, Christi, was great, explained the problem, and got it fixed in a reasonable amount of time. Many thanks!
Benjamin Adams
Benjamin Adams
3 years ago
The two gentleman that came to our house were on time, quick, and did their job without any problems.
Craig Berndt
Craig Berndt
3 years ago
Leroy Steele is professional, on time, and extremely knowledgeable
I would highly recommend this gentleman
Robbie Iobst
Robbie Iobst
3 years ago
Leroy is knowledgeable, professional and funny. Best plumber I've ever met.
brian randolph
brian randolph
6 years ago
Sasha came out took care of my laundry drain and gave recommendations on maintaining the drain. Good service.
Dan Taylor
Dan Taylor
2 years ago
He said the blockage is in the sewer line between the home and main line. I’ll have to get the park take care of it.
Brandon Forgacs
Brandon Forgacs
3 years ago
Always a great experience. Very friendly and knowledgeable. Will absolutely be using again!!!
John Sonday
John Sonday
4 years ago
Jay was phenomenal. Did a great job. Polite and knowledgeable.
Joe Law
Joe Law
a year ago
Really fast service. Friendly, informative and professional.
Giovanni Stazzone
Giovanni Stazzone
4 years ago
Rick showed up on time. Was incredibly efficient and skilled. Did a fantastic job!
Heather Fails
Heather Fails
a week ago
Great response rate as they were able to come out within hours to handle a leaking pipe. Our technician walked me through our options with pricing attached so I could make an informed decision and he was done within an hour! Very impressed, will be using again.
Diana Hughes
Diana Hughes
a week ago
Tony was very professional and also very nice. He did the work in a timely manner and cleaned up afterward. I am very happy with the results. Thank you so much.
Tina Mcreynolds
Tina Mcreynolds
a week ago
Responded to service request in minutes. Competitive pricing, quality work done efficiently and on time. Our service rep Leroy was fantastic! Will use again
Kathleen Weinstein
Kathleen Weinstein
a week ago
Jarad was able to investigate all possible causes of the line obstruction in a timely and efficient manner before fixing the problem. He explained all the costs and checked his work before he finished. He is a credit to his company.
Peggy Hammersmith
Peggy Hammersmith
2 weeks ago
Leroy was wonderful. He explained the issue and then did the repair in a very timely manner. He also put me in touch with a mold mitigation person to fix the issue caused by the leak.
S. Sh
S. Sh
3 days ago
Great customer service and very friendly. Very knowledgeable and thorough to make sure we were taken care of! Will definitely be keeping Cristian in mind for any future plumbing needs. Thanks, man! You saved us.
Tracey Smith
Tracey Smith
a week ago
BF plumbing is very dependable and professional. Tony was very professional and gave thorough explanations. I will definitely use this company again.
John Kelley
John Kelley
3 weeks ago
Leroy is the best, most professional, and experienced craftsman we have encountered in our 36 years in Denver. He has relevant knowledge important to home owners like us that require technical and common sense thinking to solve problems.
Yourabot 665
Yourabot 665
3 weeks ago
Our water heater broke and they came out right away. They quoted me several options, and Alex thoroughly went through the Pros/Cons for us to make an informed decision. After we decided, he booked us right away to ensure we had hot water again. Very professional - Very Clean - Highly recommend
Kim Roby
Kim Roby
2 weeks ago
John was awesome!!.He informed me about everything he had to do, he checked every option to make the job work out right. He was a very kind and a polite gentleman. Thank you for a great job well done
Melanie “Mo” Perry
Melanie “Mo” Perry
a week ago
Ben Franklin is our go-to for plumbing. They do quality work, don't try pushy sales, and guarantee their work for 30 days. They're professional and we will call them again in the future.
Sean McFarland
Sean McFarland
3 weeks ago
Jared was able to get out to our property the same day I called him to scope out sewer. He did an amazing job and was very patient and informative. I would highly recommend Ben Franklin plumbing
Rob M
Rob M
a month ago
Ben Franklin started by reaching out on Thumbtack and explained they would charge an initial fee of $50; however, if they ended up doing repairs that $50 would be included in the cost of repairs. When the tech showed up he explained the sump pump was not working (which I already knew) and he would have to charge me a diagnostic fee of $99 to ID the problem. I told him this was confusing because the person on the phone said the diagnostic fee was $50. He then explained the $50 was to show up to the door, THEN there was a $99 fee to diagnose. I asked if they would provide a discount. He said he could remove the $50 door fee and they would only charge $99. When I challenged the fact that I was paying a door fee an a diagnostic fee but the lady on the phone told me it would only be $50, he said he did not know what the call center said. Needless to say, when he showed up I was led to believe I would be paying $50 not $149. I don’t care if they don’t offer a discount but don’t try to up charge me and claim your cutting me a break at the same time.Again, punctual quality service, but due to the lack of transparency along with the hidden fees I would not use this company again.On top of that they wanted over twice as much to replace the sump pump that the next company wanted. Pass.
Scott
Scott
4 days ago
Tony was 110% the whole experience from beginning to end was top notch. I will definitely be using their services and Tony in the future.
Scott Dewey
Scott Dewey
2 weeks ago
Cristy's service was fantastic. He diagnosed the problem with our leaking/broken hot water tank, discussed options for replacement, and installed a new tankless system. Very professional, prompt, and hardworking with an install complicated by our 130 year old home. Cleaned up after a long day and explained everything well. Couldn't be more pleased.
Henry HIpple
Henry HIpple
2 months ago
Did great job installing new bathroom sink and faucet! Had a tiny leak in connection under new sink day after installation. Cristian came this afternoon and fixed the leak just needed a little extra tightening at no cost to me! Also checked my 14 yr old water heater for any issues. Would highly recommend .
Sean McFarland
Sean McFarland
3 weeks ago
Jared was able to go out a scope out sewer the same day we called him. He did an amazing job and was very informative. I highly recommend Ben Franklin Plumbing and Jared.
Kari Wilner
Kari Wilner
2 months ago
When our basement flooded after a power outage that kept our sump pump from working, Tony came out to check to make sure everything was in good working order to help this from happening again and even provided information onto repair the damage from the water. Very prompt and professional. Would definitely recommend and use again!
Caitlyn Rooney
Caitlyn Rooney
2 months ago
This is the second time in 2 weeks that we've called this company (for different issues) and both times they were great to work with. We had Christian both times and in both situations, he was honest about the best way to handle the repairs and was upfront about the cost. He's very professional, arrived when he said he would, and gave us pros and cons about each option for repair. We may have to potentially replace some plumbing in the next year due to natural wear and tear, and I'll be calling these guys first for help.
Danny Rea
Danny Rea
a month ago
I was able to get an appointment promptly on the same day. Jared showed up within the defined appointment window. He quickly accessed the issue with our drain and immediately went to work to resolve it. He not only fixed our drain issue but located an outside clean out which can be used for future service. Jared was pleasant, professional and did a great job! Thanks!!
Kay Sherman
Kay Sherman
2 weeks ago
John is ever so helpful and saved us from a very unpleasant surprise after he helped me to place some water leak detectors under our water heaters. We now have a new water heater, even though John worked after 6:00 and in a torrential downpour. Please send him next time when we need Ben Franklin again.
Dana Sampson
Dana Sampson
a week ago
Called and received service the same day. John Taylor was magnificent! He persevered until everything was done.
Veronika Brhane
Veronika Brhane
2 weeks ago
This place just wants to rip you off I had a water damage in the kitchen and it was coming from the upstairs bathroom they told me they will send a guy to estimate and that I need to pay $50 I said ok he came and see and told me that another guy is gonna come to estimate the work he just wrote where the problem is and told me that I don't need to pay them for estimate cos I already paid $50 but when the other guy called he said that I have to pay $150 for the estimate I called to the office if there is a misunderstanding but they keep telling me that they will call back which they didn't. So beware and make sure for everything before u pay!!!
Katie Coker
Katie Coker
4 months ago
Tony is the best!! So kind and helpful. Walked me through how to light my pilot light safely and correctly. Professional and availability is good. Highly recommended. His partner Evan was awesome as well!!
melissa grogan
melissa grogan
a month ago
Leroy was knowledgeable and fast. He respected our time and our home. And gave us the answers we needed to make a big decision!
John Harness
John Harness
5 days ago
Leroy did a great job helping us to understand what the problem was and what our options are. Appreciate his expertise and professionalism.
Rick Hon
Rick Hon
2 months ago
Christian took the time to explain where the drain pipes go and where the blockage probably is. Then after snaking the line he also ran hot water from the hot water heater to clear it up even more. I was very pleased with the service he provided.
Ashley Butler
Ashley Butler
2 days ago
We have used Benjamin Franklin in the past and were satisfied with the service and trusted their judgement. However; we recently requested an estimate from some other repairs and were quoted a ridiculous amount of money for things we (after some research) realized are very quick and parts cheap. Ie. Replacing toilet fill valve - quoted $200. Purchased on Amazon for $8 and replaced successfully with a YouTube video in 5 minutes. They also indicated we need a water pressure regulator; and quote $700 for this. When I compare average costs online, it's half this amount. I'm not sure what has changed, but I feel taken advantage of and will be shopping around for other plumbing options which do not price gouge.
Gil Woodman
Gil Woodman
2 days ago
Christian was able to come in the same day. We only needed a gas line capped. Very friendly and very professional.
mike neale
mike neale
3 months ago
Evan and Jared were great. They explained everything through the process of trying to fix the toilet and ultimately replacing it. They were clean and quick in completing the job. I would recommend them and Ben Franklin.
Lida Walsh
Lida Walsh
a month ago
Ilija was the BEST. He was so helpful and responsive. He always showed up on time and spent so much time answering questions and really educating us on the work that they were doing. We have been using Benjamin Franklin for a little over a year now and they’ve always been great, but Ilija was truly phenomenal. Thank you again for all of your hard work!
Zachary Martin
Zachary Martin
a week ago
Ilija from Benjamin Franklin was thorough, efficient, and friendly when addressing the plumbing needs at our home. Would highly recommend!
Pat Sperry
Pat Sperry
3 days ago
The two gentlemen were so very nice and did everything they could to help me. Sorry I tried to find names, no one could help me. But thank you guys a million!! Water tank is fantastic.
Marilyn Ross
Marilyn Ross
2 weeks ago
Iilija is quite simply, the best! He is quite knowledgeable, efficient, personable, always on time. Have worked with him several years. Keeping up-to-date with maintenance checks saves in the long-run. If you need any kind of plumbing work to be done right, call Ilija! You will be glad you did.
Jennifer Furrow Donnelly
Jennifer Furrow Donnelly
2 months ago
Ilija was wonderful! He was patient and answered all my questions and directed me to the best option for my needs. Greatly appreciate his knowledge and effort!
Jolie Foster
Jolie Foster
2 months ago
My condo needed routine maintenance to the plumbing. He fixed a problem he found upon checking the toilet. The problem was addressed quickly and the repair was well done.
Silvia
Silvia
4 months ago
Ilija is very professional, knowledgeable and punctual. I feel very comfortable with the quality of work done and it was very fast and efficient. I would definitely rate my experience the highest possible and recommend him as well.
Brandon Christensen
Brandon Christensen
2 months ago
Cristi Guias was awesome! He is very helpful and knowledgeable about everything. Very quick and efficient with the great work. 10 out of 10 will recommend!
Robert Armstrong
Robert Armstrong
2 weeks ago
Great job Jared. Quick, on time, professional service. Super knowledgeable. Draining like a pro now!
Sami T
Sami T
5 months ago
Amazing service and Same Day! I've had a slow draining bathtub that has been an issue off and on for quite some time. I was able to get same day service to fix this problem, which is HUGE for me because I'm about to go on vacation and have guests coming. Everything was left looking perfect and clean, I'm extremely happy and satisfied, would absolutely do business with Benjamin Franklin again in the future.
Pamela Tumler
Pamela Tumler
4 months ago
Prompt and professional service from Benjamin Franklin. I was able to schedule an appointment for the next day (non-emergency), and Christian was on time, professional, thorough, and courteous. I will definitely call this company again!
Angie Watters
Angie Watters
a month ago
Alex, is an asset to your company. I will recommend this company to all my social media. Thank you for the professional & pleasant experience.
Connie Martschinske
Connie Martschinske
5 months ago
I would definitely call them again. They were professional and explained every step they were doing and worked very hard until the job was done and complete to both their satisfaction and mine. I would recommend both Tony and Evan they did a fantastic job.
Sharon Smith
Sharon Smith
2 weeks ago
My kitchen sink backed up but good. And I needed some of the pipes replaced. Jared showed up first and arranged for another guy to come to the replacement, the previous owners glued the pipes together, the pipes. He was good and he was fast. Then Jared came back and it was a hard job cleaning all the stuff out. I mean it was backed up but Jared stayed with it until it was clean. My grandson really liked him as well even though the grandson was not on the same floor as Jared and I but he was impressed with Jared. And so am I. Now the hard part. The grandson now has to do dishes. :) Thanks Jared!
Julie Reilly
Julie Reilly
5 days ago
Llija was very professional had excellent customer service! Very appreciative of his work ethic!
John Reppond
John Reppond
4 months ago
I had my heat tape replaced under my modular home and they did quality work. The original builders apparently did not do the job right and had multiple cables ran and only one connected; with a poor covering on the pipe.BF plumbing replaced it with a newer and longer one, along with all new foam pipe covering.100 percent improvement!I would definitely use Benjamin Franklin Plumbing again!
Edna XO
Edna XO
4 months ago
Christian was very thorough and helped us with a major blockage with our garbage disposal. Professional and provided great recommendations. Highly recommend!
Susan Pesso
Susan Pesso
2 weeks ago
Changing my review. Tony was very professional and made lots of promises on first visit but the. Never followed through nor got back to me with a quote. Very disappointed. Will look elsewhere.
Diane Cronin
Diane Cronin
4 months ago
Benjamin Franklin Ilija did a great job today as we wanted to shut off our gas line with our gas stove as we were going to have an electrical one installed. Unfortunately the stove cook top was not in the store so we had to reschedule this Friday’s date for installation. Ilija was able to come back and turn on our gas line again so we could have a stove for the rest of the week till Friday. I give Ilija an outstanding job review for being flexible in our gas line problem today.
Rob Winegar
Rob Winegar
a month ago
Jared helped find the area of contention where snake was stuck in drain. Although we could not dislodge snake he showed me where to cut pipe to dislodge it.
Diane Novak
Diane Novak
a month ago
Jared was very helpful. He gave several recommendations for resolution. I will have to buy a new toilet unfortunately.
Karen Wakeley
Karen Wakeley
5 months ago
Did the job within a acceptable amount of time. Very knowledgeable, informative and kind.We got both Christian's. They are both exceptional! Thank you!
Stan G
Stan G
5 months ago
Very professional. Outstanding craftsmanship and creativity in problem solving. Very patient with explanations. Did not leave until all questions were answered.
Vaughn Paradis
Vaughn Paradis
a month ago
Cristo showed up early, he had a great attitude and was very hard working and got the job done quickly.
Travis Ragle
Travis Ragle
3 months ago
They sent a plumber out promptly- he was late as he had an emergency he had to tend to prior to coming to see my project. He was courteous and professional, did a thorough inspection of what I needed done. He came back with a quote in just a few minutes- but here’s the crazy part. The quote was so unbelievable I choked when he told me. Almost 15 thousand dollars to re locate a drain line 8 inches, relocate 4 supply lines, and run a water line to my fridge. 1 days work. This estimate was over $12,000 more than another quote I got from a local company. You guys should be ashamed of yourselves bidding projects like this.
Ken Kapron
Ken Kapron
3 weeks ago
Price was more than expected, but John did quality work and was pleasant and professional.
Adam Harrison
Adam Harrison
a month ago
We received great service from Cristian at BF plumbing, and we will likely use them again.
Carol Mayeda
Carol Mayeda
a month ago
though did not arrive within the time frame after my call - the service provided was professional and well done
Katherine Haley
Katherine Haley
2 weeks ago
Christian was professional and a pleasure to work with today! I will request him if I have plumbing needs in the future.
Gordon Potts
Gordon Potts
2 months ago
Done in a day and sprinkler and gravel landscape reset. Digging under the street created its own problems with city regs but crew dealt with it professionally.
Alicia Alfiere
Alicia Alfiere
2 months ago
Timely and professional plumbing service. I’m very happy with the work that was done. Thank you so much!
B Council
B Council
5 months ago
Their service tech was highly knowledgeable and very helpful and did a wonderful job. They were timely and made sure it was done right.
LeeAnn Montoya
LeeAnn Montoya
a month ago
Tony was very honest about the repair and the price. He is very professional and answered all my questions.
Manny Nuno, Jr
Manny Nuno, Jr
6 months ago
Leroy and the team at Benjamin Franklin have been amazing. They are quick, clean, and polite and never try to upsell you on services. We will continue to use them as our go to
Aaron King
Aaron King
3 months ago
Alex and John did a fantastic job repairing my toilet and cleaned up my bathroom once they were finished.
Christina Rottmann
Christina Rottmann
4 months ago
Tony came out today to install a garage sink and faucet. He went the extra mile when he went to get the correct fitting parts. Thanks for going the extra mile to get the sink and faucets installed correctly!
Thomas Smola
Thomas Smola
4 weeks ago
Leroy was thorough.explained all the inner workings. Took his time
Very satisfied
Robert Selby
Robert Selby
2 days ago
Evan did a great job in a very timely manner.
Ted Uhlemann
Ted Uhlemann
a week ago
Leroy Steele came out and did a quote for several plumbing issues. He was personable and very knowledgeable, as he actually does the work. I did not use Benjamin Franklin Plumbing, due to substantially higher price than some of the other competitors.
Jim Peterson
Jim Peterson
2 months ago
The technician came in and did a good job of yearly maintenance on our water heater explaining what he was doing and why.We had a problem that he diagnosed and came back to install the problem motherboard.We had another problem where the water heater would periodically not work, Cristi quickly determined the problem was that a filter needed to be cleaned. He cleaned it and showed me how to do it next time.
Jeff Losh
Jeff Losh
7 months ago
John was very thorough with his inspection & explanation of the problem. Once diagnosed, they were quick to repair.
Great service at a very fair price.
Kathleen Milligan
Kathleen Milligan
a month ago
Alex was prompt, friendly and professional. Solved the problem and explained everything. He cleaned up behind himself, too.
Jan Fourman
Jan Fourman
6 months ago
Today was a second opinion to figure out a kitchen drain clog. I live in a condo unit and since there are connecting pipes I'm trying to figure out next steps, and getting my HOA involved.Cristi was very helpful with advice and professional.
Wendy Burns
Wendy Burns
a month ago
Tony was very helpful and knowledgeable. Will definitely use again.
Jason Noreen
Jason Noreen
a month ago
Thank's John. My wife is loving her new gas range.
~Jason
John Reidy
John Reidy
a week ago
Very good communication and arrived when they said they would.
Lynne Milius
Lynne Milius
a month ago
Ilya Is a very friendly, pleasant, and agreeable representative of your company. He is very knowledgeable and professional. I was very pleased with the repairs he made and I love my new kitchen faucet that he installed! I highly recommend him! He is a great asset to your company!👍🏼
Jeff Heath
Jeff Heath
a week ago
Floor drain in basement had corrosion and rust. Cleaned thoroughly and flushed to work as good as new now!
Barbara Benoy
Barbara Benoy
a week ago
Excellent job interaction. Very polite & professional.
Rhonda Nino
Rhonda Nino
6 months ago
Alex and John installed our tankless hot water heater and did such a thorough job. We couldn't be more pleased with their attention to detail and knowledge of the job.
Jim Cronin
Jim Cronin
4 months ago
Ilya has done several jobs for us in the past and we are always very satisfied with his work.
Scott Zumbahlen
Scott Zumbahlen
3 weeks ago
Fixed the issue on a Sunday at a fair price, and in short order. Major stress release for me.
Dan Robinson
Dan Robinson
2 weeks ago
Awesome job in my water heater and humidifier and very kind and helpful!
Caleb Joseph
Caleb Joseph
5 months ago
Leroy was REALLY good!! Very impressed. Highly recommend Leroy for your plumbing needs.
Elizabeth Reed
Elizabeth Reed
6 months ago
Had a thorough plumbing inspection done. Cristian was very detail oriented and pointed out several deficiencies that will need to be addressed.
Shannon Hittson
Shannon Hittson
7 months ago
Cristi was awesome - went above and beyond to diagnose the toilet and faucet issue in the bathroom. As well as give me advice to help in the future, definitely recommend him!
Britt Koth
Britt Koth
7 months ago
Ilija was amazing. We found water under our wash machine which led to a series of progressively more invasive steps to ultimately discover considerable pipe damage in our basement. Ilija’s knowledge and expertise, matched with his true professionalism, helped make the whole process quite smooth. He took the time to make sure we understood the issues, offered to speak with our insurance company, advised where to take pictures, and ultimately solved our problem in an efficient way. Overall, he was greatly appreciated and it made a lousy situation better to have worked with him. Would definitely recommend
Michael Wolf
Michael Wolf
5 months ago
John came out today because i was concerned about a slow toilet. After talking with John i decided to get a replacement with a better model. Thank you John for your advice for today my future project for my shower. Previously: Alex came out to camera my sewer line to make sure it was good for the expiration of my new home warranty. I had other projects that I got his opinion on at the same time.
Houyuan Sung
Houyuan Sung
5 months ago
Tony did an excellent job! The best plumber I ever met! Thanks, Tony!
Charlene Miller
Charlene Miller
7 months ago
Christian was quick to find the leak and explain in terms I understood what was happening. He had the leak repaired very quickly and I have a year warranty on the work. 😊
Mica Graves
Mica Graves
7 months ago
This company responded to us on the eve of a cold snap and got to us within 24 hours. Ilija was responsive and fixed a number of problems--he even had all of the supplies needed to do a few odd jobs.
Ehrin Armstrong
Ehrin Armstrong
8 months ago
We had a persistent smell coming from the basement. Cristi did a great job of troubleshooting and identifying sources of potential leak, including the lift station and also the studor valves. He was very professsional and did a great job!
Alberta Matson
Alberta Matson
a month ago
Very responsive and professional. I was kept informed throughout the process.
Trish Laub
Trish Laub
8 months ago
Leroy was the ultimate professional not only detecting my leak issue in my bathtub but also fixing it correctly quickly and economically. I highly recommend him and Benjamin Franklin Plumbing of Denver!
Jon Griego
Jon Griego
2 weeks ago
Friendly professional and great customer service.
Elton Alexander
Elton Alexander
5 months ago
Very professional and did an excellent job I would recommend highly. The service was a natural gas line repair and replace.
Lisa Lisa
Lisa Lisa
3 months ago
I reached out for quotes for cleaning which is my right as a tenant. This service only works with owners...yet they call me at all hours!!!
Ryan Turbek
Ryan Turbek
5 months ago
Ilija was helpful, efficient and friendly. Signed up for monthly package - would recommend (:
Nancy Thoennes
Nancy Thoennes
6 months ago
He was so sweet. I’m just getting over knee replacement and my falls just made him all the more helpful!
Jayme Foxhoven
Jayme Foxhoven
9 months ago
Ilija was amazing! He explained everything to me and included pricing right there before anything was done. He came for a plumbing backup downstairs in my basement and fixed it right away at an affordable price! He was so nice and respectful and made sure to have me there every step of the way!
Micheal Phelps
Micheal Phelps
2 months ago
Christy did an excellent job of explaining the situation and then repairing what needed to be repaired.
Rod Lansberry
Rod Lansberry
4 months ago
Leroy did an amazing job repairing a 100 year old toilet. He found the problem quickly and he located the correct part and had it installed in no time. Other plumbers looked at the problem and had no idea how to repair it but Leroy knew what he was doing and had the problem solved correctly and efficiently. He will be the first person I contact with any future needs.
Herb Bollum
Herb Bollum
7 months ago
Our pipes had frozen, in a crawl space.
They got us up and running in short order.
Good friendly service.
Nikki J _23
Nikki J _23
4 months ago
Alex came to fix someone else’s mess up with my bathroom reno. We weren’t getting any water from one of our bathroom showers. Alex came and replaced the shower valve that was clogged.Unfortunately the previous installation was done poorly. Needless to say Alex got us up an running. Was very knowledgeable and fixed the problem! Highly recommend!
Leslie Smith
Leslie Smith
8 months ago
Our technician was kind and professional and more than fair. He took care of our needs quickly and would highly recommend him.
Deborah Burgess
Deborah Burgess
6 months ago
Lucky enough to have Tony Martinez a 2nd time to put in a new toilet for me. Excellent job and very professional!! I will ask for Tony in the future for other plumbing repairs.
Michael Ramos
Michael Ramos
3 weeks ago
Good Company, Great service, and very professional service!!!!

Thanks guys
Jennifer Agnew
Jennifer Agnew
a month ago
Service was friendly and professional. Very knowledgeable about plumbing.
Elizabeth McKay
Elizabeth McKay
8 months ago
Tony did an excellent job fixing 2 leaks. He told us about a plumbing membership which we signed up for. We have a few more plumbing
projects.
Alexander Dickson
Alexander Dickson
2 months ago
No upswell and gave me confidence on what to pay attention to going forward so that I’d know when there was a real concern.
Michael Kaplan
Michael Kaplan
4 months ago
Cristi was professional and talked me through my options. I will be using Ben Franklin Plumbing in the future.
Davina Balogun
Davina Balogun
8 months ago
Ilija was very friendly and professional. He explained everything to me in detail and allowed me the opportunity to ask questions. He is very knowledgeable and I would definitely recommend hiring him to anyone who needs plumbing services.
Lorna Ozawa
Lorna Ozawa
a week ago
We needed to have a leaking pipe in our crawl space repaired .Within an hour Christi came and took care of the problem .
Ade Bola
Ade Bola
a month ago
Cristi was easy to work with. He explained why he was in my house and the process he planned to follow.
Carol Harroche
Carol Harroche
9 months ago
Chris replaced 15 ft. of pipe in a hard to access crawl space and a faucet and two shut off valves. He was very courteous, helpful and professional. He did a great job and I would recommend him to anyone who needs any plumbing done.
Bradley Allen
Bradley Allen
11 months ago
Overall my experience with Benjamin Franklin was good. They responded right away to my Angi list request, had Christi out here the next day and he did a great job. I feel the price may have been a little on the expensive side, but the work was completed with no issues to report.
Sriram Venkata
Sriram Venkata
a year ago
We had an issue with our water heater not heating at all. Cristi Guias the technician was prompt with letting me know when he was on the way. Once he showed up, he was super cordial and professional. He did a thorough check and informed me about the unit being under warranty and needed a part replacement from the manufacturer. he called them on my behalf and spoke to them explaining the issue. At the end of it he didn't charge a penny though I was told that I would be charged $50 for the technician showing up. I totally loved the service and would definitely recommend Benjamin to all for a good professional service and value for your money. They are true customer oriented company.Update part 2 second visit:This guys is as awesome as one can find honest and truthful and extremely patient. These guys get paid by the number of jobs they complete in a day, and yet he was willing to wait from morning 8 am till 12:00 pm while I was on call with the manufacturer and distributors to get the parts under warranty. He accompanied me to the distributor outlet got the part and only left after getting my water heater in working condition!!If you call Benjamin for any plumbing work do ask for CHRISTI
Ally Allison
Ally Allison
10 months ago
Tony was great to work with, and kept me informed of all the work he was doing. We had our tankless water heater maintenanced. Very professional. Ended up signed up for their membership program!
Jill Kingcroft
Jill Kingcroft
8 months ago
Cristian is a true professional that knows his stuff. He’s so knowledgeable and because of his years of awesome experience he has great contacts should you need additional work performed that is outside of plumbing. He connected me with the best mitigation/restoration company and had the owner reach out to me within 5 minutes of Cristian walking out my door. And the company referred to me by Cristian is just as wonderful as Cristian and Ben Franklin Plumbers. Thanks for making my bad day BRIGHT AGAIN and solving all my plumbing issues with perfection!
Jennifer Krom
Jennifer Krom
8 months ago
Ilija Kostadinov has been out for two different repairs at our home. He does great work and we are very grateful for his expertise! He's prompt, hard-working, knowledgeable and friendly! If we need work done in the future, we'll definitely be contacting Benjamin Franklin Plumbing and requesting Ilija!
Justin Mead
Justin Mead
2 months ago
Very friendly personable and explained options professionally.
Conrad North
Conrad North
4 months ago
Ilija did a great job on our install...company continues to be our go to service company...
Pamela Dickerson
Pamela Dickerson
10 months ago
I had a great experience with Ilija from Benjamin Franklin Plumbing. He was on time, professional and provided a solution to our hard water issues. He also replace a new water heater under warranty replacement. His interaction is very professional and the quality of work is excellent. He had helped us on two other occasions for our plumbing needs. Ilija also helped schedule time to have an electrician come out to complete some additional work we are needing on the electrical side. I will engage him again in the future. Thank you!
toral patel
toral patel
4 months ago
Always efficient and cost effective! No surprises. Pipe burst. Diagnosed quickly and repaired quick. Ilian is always knowledgeable, competent, professional, and easy to work with! Thank you!
Gary Irish
Gary Irish
2 months ago
LeRoy knows his stuff and quickly evaluated the problems with our water heater.
Donnie McAmis
Donnie McAmis
10 months ago
We had a water leak the upstairs bathroom that leaked into the downstairs bathroom ceiling, John Diagnose the problem and repaired in a very timely manner, Great technical manner was applied and the work was complete, thank you and the company for employment of great people! Great people are the cornerstone of any successful business! I truly understand this after spending 40 + years in the customer service business, I would truly recommend this company, and their staff to anyone needing their services, and my personal thank you John for services performed ! Sincerely Donnie McAmis
james henderson
james henderson
7 months ago
Lee Roy was very friendly and supportive. He was knowledgeable and got the job done quickly.
Matthew Hong
Matthew Hong
8 months ago
Ilija was great. We had a toilet clogged that a plunger nor a $15 auger could take care of. He brought he heavy duty auger and cleared it no problem. There was also an issue with our membership account and he worked through it with us to get us a better price. Great experience as always.
DeeJay Martz
DeeJay Martz
2 months ago
Leroy returned to perform replacing the filters for the RO unit. He replaced the filters with the efficiency Leroy has always provided. Thank you Leroy
Charles Bradley
Charles Bradley
11 months ago
First of all, whoever hired Cristi did the company a favor. He is knowledgeable, friendly and his work is fast and complete. He was a pleasure to have working in my home. My work entailed replacement of a sprinkler system backflow preventer, and replacement of an outside water valve that someone had piped directly into the main house water line with NO shutoff. Thanks to him I have a new backflow preventer so I can get my sprinkler system up and running again and a new outside valve WITH an in-line ball valve, thus avoiding problems in the future. Everything needed for the repairs were in stock on the truck. I made a good choice using. Benjamin Franklin Plumbing.
Sara E Stewart; INHC, EOLD, ORDM
Sara E Stewart; INHC, EOLD, ORDM
10 months ago
This referral came from Angi...which now I question their screening process. I did the work myself because I was quoted $404 to only cut a hole in the wall to view the pipes. Had the tech looked closer at the tub side he may have noticed the missing gasket from a pipe connected to the knob, repaired with simple plumber's caulk. I addressed the predatory style price quote with management and was told 2 differant lower prices for the same job. Without a printed price list you are at the mercy of the tech, bad training or your own common sense to know when a quote is ridiculously inflated. I'm glad to be able to cut my own hole into my wall. I paid $50 service call to do the work myself while the tech watched. Nothing done for this job would have been worth $404.
Dean Banner
Dean Banner
9 months ago
Alex was very knowledgeable and efficient. He took time to explain everything that he did and what was needed. He was pleasant to work with and did a great job.
Tom Atkinson
Tom Atkinson
8 months ago
Leroy took the time to make sure a complicated installation worked before he left our house. I highly recommend him and Benjamin Franklin Plumbing.
Patricia Chism
Patricia Chism
a year ago
Alex was very professional. He went above and beyond what was needed to be done. The job turned out to be more than we expected. He has a great sense of humor, and made sure I understood each and everything that needed to be done and he provided me with options when I had questions. I will definitely recommend him and use his services again.
Felisa Jack
Felisa Jack
3 years ago
I requested service for a clogged toilet. They sent Christian out the very next morning. I was informed when he was on his way and he arrived within 30 minutes. He was masked and had shoe protectors to maintain safety. He was very polite and very professional. He explained the problem and then fixed it in less than 20 minutes. He also showed me why I should consider a more efficient toilet, even showing me pics of mine vs the efficient ones. He explained how it would provide savings on my water bill. His desire to educate his customers to help them out is so refreshing. He waived the trip charge and only billed me for the service, which was a very reasonable amount. I am extremely satisfied with the service from Benjamin Franklin Plumbing! Will definitely call them for future needs!
ERIN STINNETT
ERIN STINNETT
10 months ago
Benjamin Franklin Plumbing was very quick to respond and had someone at my home within an hour. Alex was my tech and he was fantastic. He is honest, hard working, and kind. It made a moment of panic turn into relief when he completed the work with such pride like it was his own home. Thank you Alex and team!!
Joann Wert
Joann Wert
a year ago
Omg Leroy Steele is a fantastic employee. First off this man called politely saying he was headed over, asked if we are available, and home. Secondly this man showed up right on the dot he said he would. He was on time. Thirdly, this man used shoe covers inside the home. Fourth, he explained the issue, my options, and asked for my input. Fifth he explains the costs efficiently. Leroy worked quietly I forgot he was even at home fixing the shower!He is a very hardworking man and really knows how to represent the company. I would rehire this company and man again. I do hope his company recognizes him for his hard work and dedication.Also I read bad reviews of how much they charge let me say that it was worth every penny because of Leroy!
Ashley Wehunt
Ashley Wehunt
a year ago
John Did a fantastic job installing a new water filtration system to my home. He took the time to ask me about what my expectations were and if I needed anything else looked at in the home. He took care of a water heater issue and some clogged drains in a very efficient time.
Vlisha Stanerson
Vlisha Stanerson
2 years ago
Our tech was great. He came to do our yearly maintenance and look at a potential leak in a hose. He was informative and not pushy. Just gave us the information and educated us a little on a few things (As we see first time home buyers) so my fiancé and I could talk about it on our own and get back to them when we were readyGreat job!
SHiva Nallicheri
SHiva Nallicheri
8 months ago
The technicians were knowledgeable and professional. I am quite happy with their work. They also attended to my emergency quickly and performed the work well.
Justin Allen
Justin Allen
a year ago
Benjamin Franklin had a live person call me less than a minute after I submitted a job on Angi's List. They scheduled a technician to come assess and repair my project and would have arrived next day had I not had scheduling conflicts of my own.The technician showed up promptly and was incredibly empathetic and professional. His name was Cristian Giurgila and he knows his craft extremely well! He took one glance at the issue and knew the cause and effective repairs immediately. He explained that the installation was less than par and that it likely caused the equipment failure that I had encountered.After sourcing the parts for the repair the issue was resolved within a half an hour. BF has a great reputation but their face is their technical staff and Cristian should be treasured for his customer support expertise and sharp skillset!I will be returning to Benjamin Franklin from now on.
Brian Field
Brian Field
a week ago
Tony Martinez helped us on two different occasions. He was knowledgeable, personable and responsive. I would trust him with all my plumbing needs.
Loay Al Faisal
Loay Al Faisal
7 months ago
The plumber did not do a thing and I got changed 50 dollars. When I called to request a plumber, they said it will be a free estimate and did not mention any charges.
Tim Ingoldsby
Tim Ingoldsby
a year ago
They arrived on schedule, did a thorough assessment of the problem, explained what other issues might possibly occur, recommended a water damage resolution service, and fixed the broken pipe. They were careful to keep the property clean, even though they had to spend a lot of time in our crawl space and were delightful to work with. I recommend them highly and will use them for our future plumbing needs.
Danielle Zuercher
Danielle Zuercher
11 months ago
Tony was professional, knowledgeable and went above and beyond to mitigate our issue. I joined their VIP club so that I can call him and the rest of the team without any call out fees for the long term maintenance of our old home.
Brian Nelson
Brian Nelson
10 months ago
John was great. He came to do regular check up when he found water leaking in the shower. He got it fixed in no time. Very nice and thorough.
Ken Ogan
Ken Ogan
2 months ago
Annual plumbing check up (esp. water heater). Excellent service.
Terry Cunningham
Terry Cunningham
a year ago
Very responsive, set up a service call to the home the next day.The technician, Dylan was prompt, courteous, and prepared.Service was completed satisfactorily in very little time.The work site was left clean and orderly.
Karla Kriss
Karla Kriss
2 years ago
Ilija was wonderful! Very professional and courteous. Knows his business. I love the fact that he came out do the proposal and he does the work! No middleman!! We needed to replace old valves for a two new bathroom sinks coming in. Would recommend them to anyone!!
Valencia Williams
Valencia Williams
10 months ago
We reviewed a leak in our outdoor water faucet as well as reviewed for drainage in the basement. Christian provided several estimates and suggestions for us I want to thank him he’s always spectacular he’s worked on several of our homes and we continue to give him repeat business due to the excellent job He always continues to Thank you so very much!
Ashley Van Woensel
Ashley Van Woensel
3 days ago
Always great professionals with Benjamin Franklin. Tony was great and fixed our problem seemlessly.
Don Skold
Don Skold
10 months ago
Dylan and Logan were friendly, respectful hard workers. They replaced my furnace and AC unit. There was only a short interruption of service.
Bonnie J Terry
Bonnie J Terry
3 months ago
Great information and look forward to doing future business with them.
Marcelo
Marcelo
6 months ago
Extremely disrespectful and not transparent at all. The guy that went to our house was extremely rude, he was laughing when I was asking questions about the product and he was being condescending.
Naim Razzak
Naim Razzak
a year ago
Christian is a gem. He was highly professional, gave excellent advices, and did his work with precision. A wonderful overall experience. He was also very careful to wear a shoe cap before entering the house. Much appreciated. Ben Franklin and Christian are now on the top of my fav list for plumbers.
Mollie Moltzau
Mollie Moltzau
a year ago
Christian came out to help me determine if I had a gas line leak. Without having to do an expensive pressure test he was able to determine my line was sealed without having to pull everything apart. His logical and calm approach was amazing and if I needed to do a major repair I would have trusted him completely.
Wonko The Sane
Wonko The Sane
2 months ago
Tony was great! Very thorough!
Jessica Dix
Jessica Dix
3 years ago
Cristi arrived early for the appointment and was very helpful taking care of my drain stoppage. He was thorough when describing what was wrong as well as ensuring care with my pipes. He installed my garbage disposal quickly and stayed to make sure everything worked correctly after the work was completed.
Don Sheehan
Don Sheehan
10 months ago
One leaky faucet replaced with a new Delta faucet. We also upgraded the water leads to quality lines and values. Great work, great value.
Karen Valentine
Karen Valentine
a year ago
Alex was knowledgeable, efficient and communicated everything well. I was able to understand the issue and the proposed solution and associated costs. He was friendly and customer service focused. I appreciated his quick fix and attention to time. Will definitely use again if there is a plumbing need. Highly recommend.
Daisy Rothschild
Daisy Rothschild
2 years ago
Benjamin Franklin Plumbing is the best, and I don't grade lightly! Our Master Plumber Ilija was not only professional, but very personable too. This guy is so efficient, I've never seen a job done so fast! And it works perfectly. He was also very courteous, and took great care: he wore foot coverings, and a mask, and did not mind that I did also. I really appreciate that. We've been using Ben Franklin for very serious and complex repair jobs over the last 12 years. I highly recommend their Power Club membership. There is a small monthly fee, and then when you need them, you get priority to the top of the list, (even weekends and holidays!) and no trip charge. Plus 10% off every thing else. They guarantee the parts and labor (the disposal has a 3 year warranty. I hate to sound like an ad, but I will say you can choose cheaper plumbing work, but you can't hire better!
Billy Lindsey
Billy Lindsey
a month ago
They came and did a service on our hot water heater and found out that the pilot light was blown out
anthony barela
anthony barela
a month ago
Great service, quick and at a fair price.
Kevin Hartnett
Kevin Hartnett
11 months ago
Leroy, was very professional and quick. Found out what the problems were and straightened them out in a fast, efficient manner. Will use them again.
Mayra Val
Mayra Val
4 months ago
He was very professional and was detailed on what the issue was.
Jas & Cyn Wilkins
Jas & Cyn Wilkins
a year ago
Tony from Benjamin Franklin Plumbing came out today to assist me with an issue. He was amazing. As a woman I sometimes feel like Im being taken advantage of by repair people. However, Tony was the complete opposite of my previous experiences with repair people. He was so respectful, responsive, knowledgeable and communicative. I will absolutely return to the company for my future needs and will always as if Tony can be my representative. Im so pleased with today’s experience.
Tyler Vitello
Tyler Vitello
2 years ago
Had Rick as my technician and he was super nice, knowledgeable, and had great advice for a simple repair. Wont go much into detail but he did everything he could to make sure my issue was resolved without breaking the bank. Over and beyond service from a nice guy. will be using Benjamin Franklin again because of the great service Rick provided!
Carolann Mahoney
Carolann Mahoney
11 months ago
Took me a while to get someone out here. Cristi was a very nice and professional technician. By the time he left, I had hot water again. Price was more than reasonable.
Brian Miller
Brian Miller
a year ago
Had a leaky pipe, had to shut down main water. Technician arrived within 4 hours. Super professional and up front with cost. Repair was very efficient and of high quality.
George M. Schroll
George M. Schroll
9 months ago
Our sump pump died. Enter Ilija of Benjamin Franklin Plumbing! He replaced our sump pump before we could say sump pump. Before doing that, he informed me what he was going to do and why. Ilija was very professional with his work, extremely knowledgeable, and a pleasure to work with. Thank you, Ilija and Benjamin Franklin Plumbing!
Martin Acosta
Martin Acosta
10 months ago
Tony was very helpful and never did anything to make my cost go up. I really do appreciate his work and all his knowledge.
Brandon Bopp
Brandon Bopp
3 years ago
Leroy came out and really explained to me how Everything worked so I could understand the process and what needed to be done. He did a great job and I felt very comfortable with him being here. He was on time and prompt and very knowledgeable and Very experience. He had a great sense of humor and made me feel confident when he left. I definitely would trust him to To do a job for somebody else.
Steve Franklin
Steve Franklin
a year ago
Alex came and did an awesome job. We had a pipe leak and he got us hooked up with a restoration company right away so we could get started. One we found the leak Alex came right away to fix it so we could turn the water right on. He helped make a bad situation better with his quick service and knowledge. We will use him again.Also Ben Franklin uses the same technicians over and over again for their customers so they get to know you and your house. Love that.
Amelia Moore
Amelia Moore
2 years ago
Ilija was so great! He came in and listened to my concerns, did a overview of the issue and offered a fair detailed estimate of the cost. He ever provided information on a membership for service with the company to offset the cost of the repair.He corrected the problem quickly and then offered me a informative tutorial on our pipes and plumbing to help us avoid the issue in the future. He didn’t try to upsell me things I didn’t need and was fair and honest.He took great care to adhere to cleanliness and safety in our current COVID environment with a mask, shoe coverings and social distance. We greatly appreciate the service and will be using them again!
Duncan Shields
Duncan Shields
a year ago
Christian is a pro. He has repaired items in our home before and is always considerate and accurate with estimates. He displays an excellent knowledge of building codes and the latest technology for plumbing repairs. He provides advice and gladly is not pushy on upsale items that I did not request or did not need. This is a blessing. He strives to create a real relationship with the customer and that is invaluable.
Amberly M
Amberly M
3 days ago
We had a leak at our rental from the spigot line into the basement. It was super easy to make an appointment online with quick confirmation and follow up. Alex B. was communicative through the whole process with us and our tenants. He diagnosed the issue and fixed it right away. Would hire them again!
Mercedes S
Mercedes S
11 months ago
I will highly recommend this technician & Benjamin F. Plumbing - forever! The mean old Chihuahua even loved him! And the lame builder installed leaky faucet is history!
George F Fischer
George F Fischer
a month ago
I had to have a faucet my sink tightened due to my disability I cannot hold the screwdriver to tighten the nuts but Chris did a wonderful job as always
Christie M
Christie M
2 years ago
Had a wonderful experience with Alex. He was on time. Our basement was flooding. He was able to identify the problem quickly and was upfront about all fees throughout the diagnosis. Alex was professional and wore boot covers and a mask for COVID safety the entire visit. He answered all of my questions diligently and never made me feel rushed. He is a true expert and I appreciated his service.
Jason Fritz
Jason Fritz
2 years ago
Very easy to schedule a service call, with a good level of follow-ups for confirmation. Christian was prompt, very courteous, and quite knowledgeable. He was able to address my concerns, and provided several options for for us to consider regarding the pipes freezing in our master bath. Definitely would call again!
David Slate
David Slate
10 months ago
John was amazing stayed here 8 hours and installed new unit. Hard worker great guy to have on your team. Thanks so much.
Nathan Karet
Nathan Karet
2 years ago
Cristi has helped us several times with anything from pipe replacements to unclogging drains. He is always very courteous and does excellent work. We have always had great experiences with him and others from Ben Franklin.
Pamela Curlee
Pamela Curlee
2 years ago
Very impressed with the professional skills, speed of response, and friendly interaction with everyone in the company. Alex was the best ! Heworked hard to solve my problem and came up with the best solutions.He was courteous and thoughtful. I highly recommend Alex and the Benjamin Franklin service to anyone.
mark meiklejohn
mark meiklejohn
9 months ago
Tony was very professional. He provided a lot of information about maintaining the hot water heater. Very good!
Elizabeth N
Elizabeth N
a year ago
Two bad spigots left us without water outside. I scheduled for the next day-plumber was so professional provided quality work, explained everything he was doing and cleaned up after. Just a fabulous experience from start to finish
Scott Hofer
Scott Hofer
7 months ago
Courteous, polite, answered all my questions. No charge for estimate and detailed explanation on how the issue would be solved.
Stephen Smeltz
Stephen Smeltz
5 months ago
Tony was thoughtful and professional. Great work.
Conrad North
Conrad North
11 months ago
Leroy has done a number of services for our home and as always is professional and qualified. Explains all aspects of the job when we have questions..
Doug Goebel
Doug Goebel
10 months ago
Very prompt, friendly and efficient placed shoe covers on both self and equipment the keep things clean. Very great experience will use them again if needed. Thank you again for a job well done
Patrick Cruz
Patrick Cruz
3 years ago
Their plumber Jay, was professional through and through, which I really appreciate. He was also nice, quick, and courteous. And I like that their people are uniformed. They also text a photo of the their employee so you know who you are expecting to see during your scheduled appointment. Great service. I would definitely use them Ben Franklin again.
Kaitlin Lucas
Kaitlin Lucas
2 years ago
I was thrilled with Cristi's work from start to finish. Benjamin Franklin as a company was quick to reply when I initially inquired about services, I was able to schedule an appointment very quickly, and Cristi arrived promptly. Cristi was incredibly professional and courteous throughout. He wore a mask, gloves, and booties; explained newfound issues to me as they were discovered; itemized the cost of repairs so I knew what I was getting into before work started, and had a pleasant demeanor during the entire process. All of my plumbing issues were fixed before when he was done. I will definitely use Benjamin Franklin's services again, and would request Cristi for all future work if possible! Highly recommend.
Eric Michgelson
Eric Michgelson
11 months ago
This is the second time Dylan has come to our home (separate issues). I couldn't be happier with the service he's provided. On time, efficient and explains the work (before and after) well. Very pleasant and polite which is refreshing. Would definitely recommend Benjamin Franklin plumbing and Dylan.
Jon Caldwell
Jon Caldwell
3 years ago
Rick did a great job with the leaky toilet issue we had. Quick diagnosis and quick fix, with parts already on his truck. He was very pleasant, professional and patient - even with me watching and asking some questions while he was trying to work.We will definitely reach out to Ben Franklin again, should the need arise, and specifically ask for Rick’s help.
Susan West
Susan West
9 months ago
Maintenance service and fixed my drain plug in bathtub. Tony very professional soft spoken pleasant. Hope if I need anything in future Tony comes back. Thank you
The McCollums
The McCollums
a week ago
Did a great job.
Matt Heckroth
Matt Heckroth
9 months ago
We've had these guys come out a few times for plumbing issues. Very fast and professional. They may charge a bit more than a handyman, but you're getting their knowledge, guarantees, ect... Would recommend!
JC
JC
a year ago
Cristian was absolutely amazing! He was able to diagnose a complicated problem that had been troublesome for sometime. Highly recommend !
A Google User
A Google User
a year ago
Leroy was very professional and patient. Had a leak in my condo ceiling and he was able to determine that the leak was coming from the upstairs unit. He spent a good 30-45 minutes explaining the issue to the tenant upstairs. He went above and beyond to explain the issue. I really appreciated his patience and professionalism.
CARRERA
CARRERA
10 months ago
Christian was efficient and very responsive. He got the job done in a timely manner and everything is working perfect.
Kelly Hughes
Kelly Hughes
3 years ago
Jay was excellent - he located and solved our problem quickly and efficiently, communicated the issues, and helped me understand how to avoid them in the future. I would definitely hire Jay again!!As a note, my previous review was related to their emergency booking customer service only. Their in-person service was great.
Rene G
Rene G
3 years ago
Leroy and Nick were great. They explained in detail, all of the repairs, before they started. When finished, all was explained. Excellent communication skills. Talked, so we understood. Both were great with my autistic adult son and very patient with him. Thank you very much for such a great experience, as always.
Shewolf Three
Shewolf Three
a year ago
Update 6/23/22: water heater inspection/cleaning done by Tiny & Dylan was great! Very thourough & answered my questions & gave good advice!Ilija K did a great job on the many things he did for me all in one trip. He replaced water filters in my whole house water filtration system, he replaced TWO faucets and a toilet as well as a water pressure valve. Ilija also did my water heater inspection and replaced the failing expansion tank! He did this all within 4 hours including us talking about the projects - I ask a lot of questions. He knows his stuff and he's friendly and professional. I feel so much better having all these things taking care of. Thank you Ilija and Benjamin Franklin Plumbing!!
David Hamilton
David Hamilton
a year ago
Had a small Leak in a turnoff valve Over all well done and fast was polite and very nice guy. seemed a bit steep in price for a simple valve replacement but it’s slightly above a general homeowner ability to sweat copper or I’d have done it myself so I guess they get ya over a barrel. But that’s a business issue. The plumber was great fast and cleaned up after himself which you don’t see to often. Do kudos
Ellen Pydyszewski
Ellen Pydyszewski
3 years ago
Rick was on time and very knowledgeable. Very friendly and professional person appreciate his thoroughness of getting my drain unclogged. Would recommend one our plumbing and heating to everyone. We’ve been customers of when our heating and plumbing for many years and have always had good experiences with them. Next time I need a plumber I met you’re going to ask for Rick or Leroy because they both were just great
melissa orourke
melissa orourke
2 years ago
Rick Graft did an amazing job. I've never felt more taken care of. I hope this company takes good care of this employee. He will make all your customers happy and want to do business with you again.
Emilio Urbina
Emilio Urbina
a year ago
Alex and James were very prompt and professional. They got to work on replacing my faucet in my front yard. They were very quick, and did a very good job.
Amy Sexton
Amy Sexton
2 years ago
Sasha was awesome! He explained every step of what he was going to do and took great pains to ensure I understood and was comfortable. He did a great job and is also a very nice young man.Had plumbing problem at my Mom's house and called BF again. Rick was truly awesome! He realized the my 96-year-old mom needed her issue fixed ASAP, and he did a very big job for her in record time! As you can tell, I use BF for all of our plumbing jobs. I trust them!
Marilyn Ross
Marilyn Ross
a year ago
Ilija did a superb job installing my tankless water heater! He explained things so I could understand. He answered questions. Clean. Efficient. Thorough. Personable. He is everything you want in a professional plumber. He made sure everything was cleaned-up, in place and in good working order before he left. He deserves 10+ stars! I cannot say enough good things about the service he provided. I am grateful! Thank you, Ilija!
Paul Pelanek
Paul Pelanek
a year ago
Alex quickly diagnosed the issue from a previous service on our tankless water heater. He also helped us understand what caused a water flow reduction in our kitchen sink (the aerator had a large sediment chunk.)
Savi DuVall
Savi DuVall
6 years ago
Sasha cleared my drain and now it drains perfectly! :) very happy and his service was wonderful. Highly recommend! Fantastic customer service, professionalism and helpful advice. I own a condo and they can be tricky to service, but he had a very confident and friendly attitude regarding my issues.
Cristen Conley
Cristen Conley
a year ago
Leroy was extremely knowledgeable, honest and friendly. He was able to answer every question we had and explained things in a way we could understand. I would highly recommend him and look forward to working with him again in the future.
Amber Johnson
Amber Johnson
3 years ago
Benjamin Franklin plumbing made it out very quickly after I placed my request. They even called a day earlier than I was expecting them when they had time open up. Alex was friendly and helpful. I liked that the service fee is waived if you use them to complete the work. It was a bit pricier than I expected, but the work was done quickly and effectively.
Colleen Arni
Colleen Arni
2 years ago
Cristian Giurgila came out to replace our water heater today. He was on time and very friendly. We appreciate all his hard work and the fact that he made sure that it was replaced before the weekend.
Silvia Luebben
Silvia Luebben
a year ago
The technician that was sent to give me a quote for a well water softner, had no technical knowledge about water softners, did not ask to test the quality of my water to determine what's in it , gave me a preprinted form with a quote for a basic system, which was about double the price of what other contractors quoted. The technician was polite and did his best, but had no proper training.
Ei Di
Ei Di
2 months ago
Did a great job of diagnosing the problem and very professional 👏
Elizabeth Alvarez
Elizabeth Alvarez
a year ago
Tony went above and beyond in repairing the pipes leading out of our sump pump. He stayed until not only was it done but done right. We appreciated him checking in with us throughout the entire process of the project. He was polite and professional. He did a great job.
Beverly Spotz
Beverly Spotz
7 months ago
John came on time and answered all our questions and fixed what needed to be fixed. I definitely would recommend!
A Loveland Resident
mike Lowe
mike Lowe
8 months ago
Tony was on time and was very informative. Helped find the issue quickly and made sure I understood where it was. I will for sure use them again!!
Rick Combs
Rick Combs
10 months ago
This service was just to get an estimate to have a gas line spliced from my 1” gas main to run across basement ceiling and up through the floor to the back of the kitchen range, so that I can switch to gas or dual fuel appliances range. Leroy knows his business and explained to me the process. I advise everyone who is budgeting and planning for this type of work or any other get at least three bids from companies with certified technicians and do a little research online yourself so you already have a general idea of costs and process.
Marie Vegas
Marie Vegas
8 months ago
Technician was professional and completed clog drain in no time. Very pleasant individual.
Ian Randall
Ian Randall
a year ago
Awesome service as always. Were able to get out super quick to help with a clogged secondary line that ran from our disposal. Prompt up front pricing when they evaluated the problem, went above and beyond and stuck to pricing even though it took more work than anticipated. Alex was awesome. Thank you again for awesome work personally and for my clients!
Ed Nunez
Ed Nunez
5 months ago
Service men were professional, on time, used their time effectively.
Amanda Halliday
Amanda Halliday
3 years ago
I am very happy with the work provided by Alex and the Benjamin Franklin team. They responded to my inquiry quickly and got someone out the next day even though my need wasn't urgent. Alex arrived within my window and I got a notification when he was 20 minutes out. I am happy with the work he performed and he was polite and professional.
Scott Rappoport
Scott Rappoport
4 years ago
Leroy was on time, and worked with me to get the right set of services in addition to the one we had opened the work order for. Nice guy, and very good workmanship. The only problem is with the pricing list he works off of: a little pricey.
Stacey Kelly
Stacey Kelly
3 years ago
First off, I must commend Mr. Sparky employee, Eric Jackson, for initiating the appointment to be made for this afternoon. Very convenient and much appreciated! As far as Ben Franklinemployee, Cristi Guias, it was an overall great experience. Cristi was early to the appointment (which worked out perfectly since I do not like to spend all day waiting around. 😊) He was quick, efficient, and polite. Will definitely use Cristi/Benjamin Franklin again.
Noel Daring
Noel Daring
4 years ago
They arrived on the same day, which was amazing. Our technician, Sasa P, was the technician who serviced our plumbing issues. This was the second time he was the technician who visited our home. He even remembered our dogs and made time to greet them upon arriving and again upon leaving. He was very knowledgeable and proficient. He also impressed me when he called on the home warranty program we had purchased previously through them to ensure all services and parts were covered under the program. They were. The peace of mind was awesome and I recommend you ask them about the maintenance and service programs they offer. So worth it!
Delaney Wells
Delaney Wells
2 years ago
Previously used another plumbing service that overcharged us and didn't tell us the real problem. Benjamin Franklin Plumbing were amazing! They were on time and did an amazing job at an amazing price. Our plumber Leroy was very friendly and helpful. Highly recommend.
Andrea Jones
Andrea Jones
3 years ago
We had a small leak issue with our new gas oven and Ilija came back out less than one hour after requesting him to take another look at his original repair. He is very promt and professional and we are very thankful he was assigned to us when we first bought our new home.
Murray Hills
Murray Hills
3 years ago
Very happy with the service and knowledge of the representative. He arrived in a timely manner, and took all safety precautions required during this period of Covid-19. He took his time to identify the problem, and to walk through the various options available to us He also invited me to observe the process in order that I fully understood what was going on and the reasons for the blockage. I appreciated his forthright manner and suggestions to reduce further incidents. Would recommend his services very strongly.
Deborah Funk
Deborah Funk
7 months ago
Ilija was extremely polite, explained everything as he went, and very efficient.
Zina Kwiatkowsky
Zina Kwiatkowsky
a month ago
Christy was extremely professional and informative
CheB Real
CheB Real
a year ago
They sent a master plumber, on time and excellent. We have many unresolved longstanding issues in this old house with new owners; Leroy had solutions for everything we raised. He even had a way to move forward where the issue will take more work than we planned for at this time. He made us feel that he gave the same care and attention as if it were his own home.
Dragon Berry2020
Dragon Berry2020
a year ago
We had a leak under our mobile home... the shower drain was cracked they barely looked at what we had going on said they couldn't remove the insulation and we needed to call a company to remove the entirety of the underside of our house. We called that company and the told us the had to replace everything and remove our bath tube.... called a plummer friend he came out and fixed the drain and there is no more leak.... total scam cost us 200 hundred bucks not thousands... get a second opinion and don't be swindled by the up sell from this place... took our friend under 20 minutes!
Calvin Hada
Calvin Hada
a year ago
Alex was professional and diligent throughout the installations. Friendly and informative. Always a positive experience with Benjamin Franklin Plumbing.
Emilio Pelaez
Emilio Pelaez
3 years ago
Ben Franklin Plumbing was a great choice. I called and they sent someone out the very next day, and their plumber, Rick, asked me about my problem, checked it out, and first gave me a quote on the estimated repair. Before he started making the repairs, he asked me to run my sump pump since the problem was with a perceived leak or broken pipe on the exterior of the house, and much to my surprise, he found no leak and no problem. His professionalism and work ethic saved me $280.00, he wound up charging me for a little time and the visit. Thanks, Rick!!
BRITTANY BONEROTH
BRITTANY BONEROTH
a year ago
Tony is super knowledgeable, very prepared, on time, spent time to explain many different components and nice. Great company. Will definitely use him when another plumbing issue arises.
Michael Franklin
Michael Franklin
2 years ago
Alex did a great job fixing our water spigots and assessing our 90 year old plumbing. He was courteous, trustworthy, and punctual. He fixed our issues with customer value in mind. Highly recommended!
Melvin Hess
Melvin Hess
3 years ago
The service personnel were prompt in meeting the scheduled time and efficient in completing the work task. Explanation was provided on all the options available and what would need to be done to get the problem fixed. I would definitely recommend the company and was very pleased by the service person that completed the work. All the area where the work was completed was left clean and the work itself was great.
Debra Smith
Debra Smith
3 years ago
Ilija Kosyadinov provided outstanding customer service! He surveyed the situation & gave us 3 options to choose from for replacing our sump pump. He installed it correctly & efficiently. He was very knowledgeable, professional & courteous. Cost was reasonable & we know they stand behind their work. It’s a rarity these days to deal with a honest company! It was a very pleasant experience!
Zachary Gilula
Zachary Gilula
3 years ago
Jay H was my technician and he was absolutely awesome! My girlfriend had her ring pushed down my sink by my cat which prompted the call, but I also wanted to have my toilet looked at because it didn’t sit right (wobbled). The scheduling service was great, Jay came the next day, and there was great communication.Ultimately, we found the ring and Jay helped me fix my toilet which was originally installed with minimal regard for doing it right.Honestly, by taking care of this, I avoided a MAJOR problem down the road and thousands of dollars out the door. Jay was extremely professional, knowledgeable, and taught me some things to be aware of. Thank you so so much. You’ve earned a customer for life.
Ingrid Ruroden
Ingrid Ruroden
2 years ago
Cristi and Christian, what a dynamic duo! I’m so impressed with them and their company. They had a very challenging time with my new water heater, and they did it, no problem. They were confident they could do it and they did! They followed code and explained a lot of things to us. 🤩 wow, highly recommend them.👍
Kristy Hilt
Kristy Hilt
3 years ago
Leroy was very through and helped us to find and fix a pipe that would have probably caused major issues down the road. He took his time and made sure the job was done right. Leroy explained everything he did at each step of the way so we were never guessing what was going on. He’s a good guy, I definitely recommend Leroy!
Kenneth Gilmore
Kenneth Gilmore
2 years ago
I requested quote on replacing original water heater and a quote on new water filtration/softener. Technician did a thorough review of existing plumbing, and walked me through all the options I have available, to include modifications to plumbing to ensure proper installation. Quote includes permits and inspections.Very satisfied with the process.
Jorge Serna
Jorge Serna
3 years ago
I had a problem drain that I needed cleared right away. Nick K arrived quickly and after some issues early on was able to clear it out. There was also a piece that wasn't fitting correctly so he went out of his way to get his hands on the correct one to replace it. Benjamin Franklin is a bit on the pricey side for their service but they did a great job. Thanks Nick!
Patrick McFadden
Patrick McFadden
2 years ago
We had a gas leak and therefore we were shutoff. They responded quickly to come give us a quote and fixed the issue same day. Ilija was very professional and explained what he was going to do before hand and then went over it all again afterwards. Including getting city permits and working through all that.Thanks Ilija!
Sherie Gaunt
Sherie Gaunt
3 years ago
Alex Baca was great and super helpful and knowledgeable. Although we ended up going with a different company that was significantly less expensive I'd still recommend Benjamin Franklin. They responded quickly and made it easy to schedule something around our schedule and were very professional.
Barb Forgett
Barb Forgett
2 years ago
Alex was very professional, and polite. He commuted his delivery time. My problem is that I was charged almost $400.00 for a leak that he just looked at and he couldn't fix it. He felt that he would have to tear the floor out to repair leak. But the leak was at the top by the hose. He did offer to change it but I would have to pay an extra $174.00.
Shae Hansen
Shae Hansen
10 months ago
Tony was great. He was honest and helpful and wonderful to work with and clearly knew his business.
John Pallett
John Pallett
a year ago
The original plumbing in our home is over 30 years old. Certain water valves and seals were badly worn. They came in and gave me a plan with an estimate. When they returned the work was completed on time and within budget. We now have a reliable water & sewer system.
Nancy Potts Smith
Nancy Potts Smith
9 months ago
All went well, needed new parts were installed, now drip or any fear of freezing has been removed.
Valerie Fleming
Valerie Fleming
a year ago
Alex was very professional and answered all of my questions. He left the work area in immaculate condition. Would recommend Ben Franklin to anyone who needs plumbing service.
Zach Fischer
Zach Fischer
10 months ago
Ilija did a great job fixing a plumbing vent issue in our attic. He provided several options and we ended up going with the most economical choice. It was nice to have someone knowledgeable, experienced, on time, and efficient to do the work.
Mike Thomsen
Mike Thomsen
2 years ago
The service member was knowledgeable and a very good guy however I was surprised when he said he needed to collect a $50 trip charge for the quote for a home filtration system. I told him I would have never scheduled the appt with a company wanting to charge me for a quote to potential earnig my business. Needless to say he waived it and apologized, but I knew by that point there was no way I was doing business with this company.
Sue Caruthers
Sue Caruthers
3 years ago
I have dealt with Benjamin Franklin Plumbing for the past 12 years and have always been delighted with them. Their technicians have been both professional and friendly, always explaining in detail what they were doing and what to expect as time progressed. I recommend the company without reservation!
Richard Buckley
Richard Buckley
a year ago
First time using. I had a leak inside the wall on a Sunday. John came out found the problem and fixed the leak an hour and a half. He was great to work with. When future problems arise which they will I will use this company again for sure.
Sarah OConnor
Sarah OConnor
4 years ago
Spectacular service. Leroy was my tech and he was terrific. He gave me options to accommodate my budget, performed the work professionally, showed me step by step what was being done and we even had some really good laughs, which was impressive because having to have a pipe repair was sudden and stressful. They are our new plumbers for sure.
Ben Kmetz
Ben Kmetz
2 years ago
Leroy came out and unclogged our toilet. His professionalism, sage-like wisdom, and calm demeanor was just what we needed in our situation. His deep knowledge and experience in the field helped get the job done. He was able to locate and remove my son’s happy meal toy that had apparently lodged deep within our drain pipes and caused numerous problems and headaches. Everything works like a charm now!
Dave S
Dave S
2 years ago
Great job, professional, personable, Alex B was awesome! Took care of my cracked water pipes and advised on minimizing risk for the future. I’d definitely trust him for any future issues with my home.
Kimberly Culman
Kimberly Culman
3 years ago
My whole experience was great. From the quick call I received after submitting the request through HomeAdvisor, to the immediate booking, to the service and professionalism that was provided by Christi. He was patient, and answered all of my questions. He was thorough, and efficient as well. Worth the money for the value.
Thomas Warden
Thomas Warden
8 months ago
Technician was very courteous and did the job quickly. I'm very happy with the service.
Pat Tucker
Pat Tucker
a year ago
He was on time, did a great job replacing our shower faucet and back flow valve outside. At the end of the job everything was cleaned up and put back together.
Donna Zeh
Donna Zeh
2 months ago
Very nice and on time. Got the job done.
Kaci Mcclure
Kaci Mcclure
3 years ago
I placed a quote online through thumbtack on Thursday night and Jay was at my house by 8:30 Friday morning. Jay was great. He wore a face mask to help protect my family and himself from Covid. He fixed my leaky shower efficiently and was very friendly too! I recommend Jay and this company to help with your plumbing needs.
Ron Zuniga
Ron Zuniga
10 months ago
The technician was friendly professional Told me everything up front what he was going to do the price everything he got here quickly got the job done fast and I am very pleased and I will definitely call you again when I need to ! And I will recommend Benjamin Franklin plumbing to anybody who needs a plumber
Marcia Jones
Marcia Jones
a year ago
Today when I contracted for regular service on my furnace the repairman found a very small (slow) leak in the water tank. Said it may have been there for years...tank is 25. It was recommended that tank be repaired/replaced. No money for replacement at this time. Repair went smoothly and quickly - price is reasonable.
Janet brides
Janet brides
a year ago
He went way beyond what was expected of him. He was very friendly and professional and took care to honor my wishes of him being masked. He cleaned up after both jobs so now I don’t have to. The prices were great and I will surely use this company again.
Jessica P
Jessica P
4 years ago
Jay and his trainee were awesome! They talked me through the issue like I was an intelligent human instead of like a woman who doesn’t understand anything (like other companies have). Prices were quoted upfront and were reasonable. I would absolutely use them again and would recommend them to others.
Jennifer Sargent
Jennifer Sargent
2 years ago
Our tech Alex was awesome. Very informative and was efficient .this company should be glad they have such a good worker let alone a good person. I hope he gets credit for his work ethic. These days it’s hard to get someone let alone a good hard worker. Keep up the great work
Mary Anne White
Mary Anne White
3 years ago
I'm no stranger to plumbing having worked with one in Los Angeles.Jay was on time, he was in uniform, was clean and extremely courteous. He quickly diagnosed the location of the problem, fixed the issue, and suggested products and steps we could take to avoid further problems. It's never fun to need to call a plumber, and the rates vary widely between companies... but this was the best experience possible under less than ideal circumstances. Great job!
Brittany Tupper
Brittany Tupper
a year ago
Ilija was fantastic help, he was very knowledgeable and professional. He will be our go-to guy for all future plumbing needs. 5+ stars, very pleased.
Nancy Chapin
Nancy Chapin
3 years ago
Everything went exactly as we were told. Jay called us about 20-30 minutes prior to his arriving at the house. He spent time assessing the problem (water leaking from upstairs shower through the ceiling below), then wrote up an estimate of the repair cost. He was polite and efficient. Got the job done and everything looks & works great! Would use Benjamin Franklin again.
Rachel Simpson
Rachel Simpson
3 years ago
I would like to thank Ilija with Benjamin Franklin for his professionalism, kindness and respect throughout his work in my home. He called in advance of his arrival to let me know when to expect him, and he immediately put booties over his shoes without me even asking. He cared for my house as if it was his own. As he worked, he communicated with me about progress. He worked diligently and was easy to appreciate after his work was complete. Thank you!
Chris Fidura
Chris Fidura
3 years ago
Absolutely fantastic experience with Christian from Ben Franklin Plumbing. We've used multiple plumbing companies in the region, but this was the best experience I've had by far. Christian was committed to fixing my problem even when it became more complicated, and he communicated with me throughout the process so that I would know what to expect. Completely recommended.
Scott Hutchinson
Scott Hutchinson
3 years ago
This company tries to scare you by overcharging. They are already in your home and then offer a discount for joining them as a monthly service. They then charge outrageous prices for normal work. Steer clear. Predatory sales practice. Both times we used them we were charged double the high price I could find for similar service at other shops. I’d stay away. They charged over 500 dollars for a procedure that took the technician 20 minutes. Clinician said he was skilled that’s why it didn’t take so long. This is not a very valid point as most people good at their job still charge by time. It may be more expensive by time, but I don’t know many plumbers who charge 300-400 an hour.
Jan Nwuke
Jan Nwuke
3 years ago
Leroy got back to us with 30 minutes of call in to service. My husband set up a time for the following morning, Within 30 minutes he diagnosed the problem. We made the decision to replace the water heater. He and his helper completed the job,. Leroy walked my husband through the work, which was completed and done well. A professional and a pleasant disposition, we were quite happy with his work.
Jared Barr
Jared Barr
a year ago
Ilija was great! knowledgeable, efficient, polite, and most importantly fixed the previous company’s poor work. You can tell he takes pride in his work! I would 100% recommend. Pricing was upfront and fair.
Josh Rolfe
Josh Rolfe
a year ago
We called to schedule someone to come clean the main line and scope it, and they scheduled for the very next day where other plumbers were booked out a month and a half. Plumber was very timely, professional, and helpful. He invited us down and let us watch as he scoped the line so he could show us in real time what he was finding. Ilija was one of the best plumbers I have ever worked with.
Shirley Miller
Shirley Miller
3 years ago
Cristi was excellent dealing with a situation that he had to think out of the box to fix. The normal way would not work, so he came up with a solution for now and in the future. He was thoughtful and courteous, and an excellent representative of Ben Franklin. I am grateful that Ben Franklin stood behind their work and did not charge me. Thanks for getting the issue solved quickly.
Sandi Stevermer
Sandi Stevermer
a year ago
Rick installed a new water heater in record time for us this evening. He could have easily rescheduled us for another day, but didn’t want to let us go another day for fear of future water issues. He was efficient, knowledgeable, and great to work with.
Haley Bortz
Haley Bortz
3 years ago
Benjamin Franklin was fantastic! I highly recommend them as well as Mr. Sparky’s who does electrician work. Alex replaces my toilet, vanity, and new shower hardware. They were on time and easy to work with. Thanks so much to Jason and his team.
Stephen Williams
Stephen Williams
2 years ago
They provided a reasonable time frame in which to expect the plumber. They called when en route, and they showed up promptly.They clearly explained what they intended to do, and recapped precisely what they had done once finished. They also alerted us to an issue we will have in the future without giving it an undo sense of urgency to try to panic us or rip us off. In fact, he provided a stop-gap measure to buy us a little more time before we have to deal with it.Overall, we were very pleased and will use them again.
Elliott H
Elliott H
a year ago
I called Benjamin Franklin on Saturday and had them come on Monday to perform service, so the turn around was pretty good. Tony and James both came together to perform the service. They were both very kind, respectful, professional, and friendly. They worked on diagnosing the problem for a while, making sure they were certain the service needed to be performed, which I appreciated. They gave me a couple options of what to do and let me choose. I made my choice, and they set right to work and were done in under an hour with the repair. They did a great job, were careful, and took time to explain everything they were doing to me. They did great overall, and I appreciated their time, attention to detail, and friendliness.
Adriana Ward
Adriana Ward
3 years ago
I'm not one to leave bad reviews - truly, I tend to reserve the review space for glowing admiration and complete satisfaction. However, in this instance, I feel it is important to warn people so they do not end up having the same experience I did.The company, in my experience, was responsive. They email you a confirmation of your appointment, text you and email you a photo of the technician who will be showing up to your house, and even give you a call to let you know they are on the way. Our technician was very pleasant and arrived on a snow day where we were experiencing roughly 10 inches, so I was very happy with that level of service. However, after about 15 minutes of trying to snake our kitchen line, he told me that the pipe was broken, and would need to be replaced. We went downstairs and he told us that the basement floor would need to be jack hammered up, and any length of pipe, from 8 feet to 50 feet, would need to be replaced. The quote he gave us was unbelievable. For an 8 foot pipe replacement, it would cost us $6,150. Every foot after that would be an additional $410. If we needed to replace 50 feet of pipe the cost would be $23,370! But, not to worry, they offer a payment plan, with a 9.99% interest rate - effectively giving us another mortgage payment. I was repulsed by this quote - knowing that this company was trying to capitalize on my desperation - not being able to use the kitchen sink, dishwasher, or washing machine. The technician told us we could get this scheduled ASAP for that Friday, and in the mean time, charged us $289 for doing literally NOTHING to help us, and not fixing any issue, even though the trip charge was initially stated to be in the mid $40-60 range.After he left, we got in touch with another plumber (Discount Rooter) who was extremely knowledgeable on the issue and told us that a lot of houses built in the 1970's have cast iron pipes that rot out, leaving a black sludge, creating the need for immediate replacement - which is exactly what happened to ours. He quoted us $2,880 for a 20 foot pipe replacement and assured us that once this work was done, we would be good to go for life as the plastic pipe they replace the cast iron with can last for many years. He also informed us that there is a five year warranty on all work completed, which left us feeling very taken care of. We got in touch with the office and scheduled a crew to come out the following Tuesday, and they handled everything! They ended up replacing 27 feet of pipe and still kept the initial quoted price of $2,880, even though they obviously could have increased it. Discount Rooter may not text you a photo of your technicians before they arrive, but they are honest, hard workers, who aren't out to rob families. Had we gone with Benjamin Franklin Plumbing, we would have paid $13,940! ELEVEN THOUSAND DOLLARS MORE than what we ended up paying. There is literally no excuse for this type of upcharge - and I will never, ever recommend this company to anyone.
Rachael Price
Rachael Price
3 years ago
Rick and his helper were so awesome this morning! Rick installed a new sink for me and updated all of my old plumbing in a detail oriented, clean, professional, and timely manner! Couldn’t be more grateful for the quality of the work and the outcome! Thank you so much!!
Kimberlee Sia
Kimberlee Sia
a year ago
Cristi was wonderful. He talked through all of the possibilities with me and was willing to try one thing at a time. After solving the problem, he provides great advice on ways to prevent further issues in the future.
David Uhlman
David Uhlman
2 years ago
When there is a frozen pipe and a little panic sets in Benjamin Franklin plumbing understands and they are there to help fast. I had their tech Cristian come over and totally replace a leaking valve on the mainline input to the house and was 100% good to go quickly. Very professional and knowledgeable guy.
Christina Cesarz
Christina Cesarz
a year ago
We had some major last-minute repairs before we left for a trip and called Benjamin Franklin Plumbing to help out. They sent Cristian out 30 min later, and he was able to diagnose the problems and schedule the repairs the following day. He and Cristi tackled all the projects in nearly 12 hours. Both were incredibly thorough and walked me through all the details. Would definitely recommend these guys!
Dana Lipfert
Dana Lipfert
4 years ago
Very professional, polite, and timely response. I had a new water heater installed, had to change from a gas powered to an electric unit because they no longer make lowboy gas powered units. BF was able to get an electrical contractor out the same day of my original apt. to run a new circuit. Pricing was clear upfront, workmanship was good. BF had to make a return trip due to a minor issue with the city inspector, no additional cost for the return trip and issue was addressed quickly.
Marshall Benfield
Marshall Benfield
3 years ago
Cristi did a great job! He was on-time, very courteous, and did the water heater maintenance quickly and professionally.
He answered all my questions about plumbing and water heaters while we waited for the water heater to flush, and it was a great visit.
Ben Landes
Ben Landes
a year ago
I've been using Ben Franklin for a couple years now and they give great service. Ilija was my repairman today. He communicates very well about what he's doing and what to look for in the future for possible maintenance. It's a relief having such reliable service I can trust for my home.
Daniel Villone
Daniel Villone
4 years ago
The plumber was very friendly and professional. He explained the prices which seemed reasonable, and he was able to find parts at a store to fix my leaking kitchen faucet, and my fill valve for my toilet. He did a great job, and I would recommend Benjamin Franklin plumbing to anyone who needs a plumber.
Sissy49 Shopa
Sissy49 Shopa
a year ago
Tony descaled our tankless water heater and checked all our plumbing as part of an annual service audit. He gave us good information so we have a better understanding of our system.
Tom Millard
Tom Millard
a year ago
Mike did a great job of isolating, and repairing the sink drain in the basement. He had help from Leroy on the final installation. Thanks, Mike, Leroy and Ben Franklin. Fast and efficient service.
Richard Boag
Richard Boag
3 years ago
Jay was excellent! Not only did he arrive earlier than he said he would, he did a thorough job walking through and diagnosing my problem. He even detected another issue I was unaware of and fixed it right on the spot. He was professional and made sure to clean up after himself when he was finished. Not pushy, just gave it to me straight. If you have the option, request Jay for your plumbing needs, you will not be disappointed! Five stars!
Daniel McGarvey
Daniel McGarvey
4 years ago
Cristi went above and beyond to help me and my wife fix a leak underneath our kitchen sink. He replaced the pea trap and properly sealed it. He also made sure there was no water damage to our hardwood floors by checking in the crawl space. He was professional, thorough and most easy to work with. Benjamin Franklin is lucky to have him!
Becky B.
Becky B.
3 years ago
We discovered a leak outside and have a service agreement with Benjamin Franklin. Cristi arrived within two hours of our call, same day, without it even being an emergency call! He fixed our issue super quick and showed us how he planned to correct and prevent a future occurrence since we also had more going wrong than just the leak. This was our second service call using Benjamin Franklin and we are definitely hooked, amazing workmanship and ethic!
Tom Garrecht
Tom Garrecht
3 years ago
Ilija showed up when he said he would. He explained my options and did a quality job installing my new water heater. Very professional and cleaned up after himself after the job, all in all I'm very happy w/ the service.
Steve White
Steve White
2 years ago
Arrived quickly for a sump pump replacement. Recognized that I needed a different style than they brought which I was impressed with. I did have to help the figure out how to position it to fit the sump it was draining which I thought they should have known how to do that. I was not impressed with that.
Melissa Blake
Melissa Blake
2 years ago
I am BEYOND grateful for Cristi at Benjamin Franklin!! They answered my call on Thanksgiving night when I called to report a gas leak and came to my home first thing the next day!! They found the leak - when other companies could not - and fixed it as soon as the necessary part arrived. I will never use another plumber and you shouldn’t either!!!!! This company is amazing and I HIGHLY recommend!!!
Coach Nina
Coach Nina
a year ago
Christian came and serviced our hot water heater. He made sure it was working properly. He checked all the plumbing throughout our home and made sure we didn't need anything. We did have questions on somethings we know need fixed and now we have a plan to move forward in taking care of them!!
Leanne Swain
Leanne Swain
2 years ago
It took two visits but Benjamin Franklin got my tub to drain. It was money well spent. If you have a problem, they schedule someone else as soon as you call them back.They happened to have a trainee along, so the plumber didn't lift a finger and treated me patiently and professionally. And the trainee learned patiently and professionally. In and out and done. Love it.
Jaime Brenner
Jaime Brenner
4 years ago
This review is specifically for Leroy. Leroy is absolutely wonderful. A gentleman, incredibly knowledgeable and skilled at his profession. Without him we likely may never have found the source of a major leak in our house caused by a defective dishwasher. We owe him!
Brent Hiley
Brent Hiley
6 years ago
Great experience! Josh was professional and courteous. Arrived on time and even called ahead to notify they were on the way and how long it would take for them to get to my house.Explained everything with great detail and answered questions in a manner that I could understand.
Jennifer Martin
Jennifer Martin
3 years ago
Found out that our tankless water heater has to be replaced due to lack of any kind of maintenance from the previous home owner. Nick was immediate with his reaction to help and get his boss on the phone to tell us our options and schedule an appointment. He was also great with our talkative toddler. Patient when he interrupted us and let him talk his ear off and watch him work.
Jason Shivo
Jason Shivo
7 years ago
These guys are awesome. They installed my whole house water filter and it works great!! My wife is so happy the water doesn't dry out her scalp anymore and says her skin feels smoother. My favorite part is I can grab a glass of water from any faucet in the house and it tastes like bottled water. All together a great experience. These guys get a 10!
Michael Thompson
Michael Thompson
a year ago
Christi replaced a broken, cracked exterior water faucet with a new one. He was on time, fixed the problem by replacing the cracked faucet quickly.
Lee Baroch
Lee Baroch
a year ago
christi did an amazing job. We are so happy he came and fixed our leak during the holiday season. Thanks so Much . He gets an A+
Marie Burnett
Marie Burnett
a year ago
I couldn't have been more pleased! Called with a hole in the kitchen pipe in the basement. Jay came out within 30 minutes reviewed the problem , gave me the options and costs and got the job done! Jay was respectful and left the basement cleaned up. Great Job!
Nancy Dunckel
Nancy Dunckel
4 years ago
We met with Sasha on Saturday, Steve and Aaron replaced our hot water heater on Monday, and inspection took place Tuesday. Sasha did an excellent job coordinating everything, and Steve and Aaron expertly performed their job. We are very grateful for the wonderful service provided by BF and will definitely use them for any future plumbing needs.
Melissa Burton
Melissa Burton
a year ago
Tony came over to assess the state of our sump pump and provide quotes for repair and replacement. He ended up helping us out with water pressure issues as well, going above and beyond with additional helpful tips and recommendations concerning the plumbing in our home. We greatly appreciated his professionalism and advice. Reasonably priced, COVID-conscious business, would definitely call them again for future plumbing needs. 👍🏽
Sharon Huffman
Sharon Huffman
2 years ago
Alex was prompt, professional and knowledgeable. He found the problem and quickly made the repair. Very pleasant and competent. I will use BF for any future plumbing related issues we might have.
Irene Smittkamp
Irene Smittkamp
3 years ago
We were leaving to go out of town And Alex was here within a couple of hours and quickly and efficiently fixed out hot water heater, explained everything to us . We just paid $49.95 for the service call... we will definitely use Benjamin Franklin again and I already told a neighbor about our great experience!
Adrienne Rees
Adrienne Rees
4 years ago
Great customer service, very responsive. I had Benjamin Franklin Plumbing install a new gas shutoff valve to me dryer and they did a great job. Almost twice the price that I had previously paid to another company for a similar install on my gas range though.
QD Martini
QD Martini
2 years ago
Christian serviced a sink drain and a gas valve for us and he was not only very courteous but he was extremely professional, respectful, and took the time to explain everything that was going on. I really appreciate that he would wear shoe-covers in the house (even though he had to come in and out about 20 times, he took them off and put them back on everytime! It was probably a pain... but greatly appreciated!) THANK YOU FOR EVERYTHING, CHRISTIAN!!!
Rosario C. de Baca
Rosario C. de Baca
a year ago
Excellent explanation of what was going to be done to diagnose problem. Called ahead and verified he was coming, then showed up ahead of time with mask, booties, was efficient, thorough and very precise showing work done.
Cathy Verbrugge
Cathy Verbrugge
11 months ago
Main line clogged causing total sewage backup in shower, technician was friendly, on time, easy to talk to, explained everything clearly, was happy with service and response time.
Dan Santiago
Dan Santiago
a year ago
Christian was fantastic! The service provide was efficient and thorough. He had solutions to the problem we had and everything worked out as it should. Thank you again Christian!!!
Cynthia Marschner
Cynthia Marschner
3 years ago
Cristi came to my home within during the designated appointment time. He performed the required work quickly and efficiently and cleaned up everything before leaving. He did a great job!
Kelsey Holthaus
Kelsey Holthaus
3 years ago
Ilija came out to give us a quote on our water heater replacement and he was great! Gave us a break down of the costs, walked us through the process and was extremely professional and courteous the whole time.
Erika Matteo
Erika Matteo
3 years ago
Ben Franklin replaced a broken water heater same-day. Price was reasonable and our technician Christy was fabulous. Very careful about the home, efficient and pleasant. Definitely will call Ben Franklin again if I need plumbing work.
Kat Park
Kat Park
a month ago
Jared was on time and worked to clear the blockage as soon as possible.
John Guilmette
John Guilmette
2 months ago
Great service and completed on time
Steven C Smith
Steven C Smith
2 months ago
The installation took a long time. Upon arrival realized they had the wrong unit.
Sean Seton
Sean Seton
3 years ago
Cristi and his associate Christian performed a great service today and fixed so many issues that had occurred through having an older home. It feels great to have all my plumbing now working properly! Thank you Christi! Would definitely recommend
Jim Reed
Jim Reed
2 years ago
Ilija is a fine man and a fine plumber. He and a new guy, John, removed my old tank-style water heater from a closet and replaced it with a tankless water heater in the crawlspace. This involved lots of work like adding a gas line, re-routing water lines, etc. In the process, they made some improvements to my furnace humidifier outlet drain and the sewer line. Make no mistake, these guys are not cheap, but neither is their work. I'm getting ready to contact them again for a little small repair at my office which in my mind is the most sincere form of flattery - repeat business. - 5/21/21 Update: Ilija and Mike just fixed a leaking toilet supply line. Great guys, reasonable price. quick, and professional. My only constructive critism is that they should give clients stickers to affix at strategic places so that we don't have to hunt for their contact information during a plumbing emergency.
Hannah Pucek
Hannah Pucek
4 years ago
Ilija was able to come sooner than anyone else I called, he was super nice and was on time. His pricing was fair and he got the job done quickly. Would definitely recommend his services.
Elizabeth Hilliard
Elizabeth Hilliard
3 years ago
I have had a membership with Benjamin Franklin, One Hour Heating & Cooling and Sparky Electrical for several years now. The membership fees of around $30/month have paid themselves off in spades numerous times. I have a 1927 bungalow in Denver and have had to do several major upgrades and repairs over the past 4 years The discount on products and the regular maintenance and responsiveness is worth every penny. I can't recall all the service representatives that have come to my home, but Jasmine, Leroy come to mind. Always super professional, respectful of my home and keeping it clean, and I never feel pressured to buy something I don't need (even when I probably do need it). I highly recommend getting this protection for your home.
Patty L
Patty L
3 years ago
Alex was prompt and personable, wore booties and a mask. He gave me an estimate of the work required and quickly replaced one water valve and a supply line. He recommended replacing the sink faucet. Would highly recommend!
Sam Grabel
Sam Grabel
10 months ago
Leroy did a great job on identifying and fixing a leak from the upstairs bathroom to the downstairs one
Julie Everly
Julie Everly
3 years ago
Had a bit of a rough experience with a different tech yesterday however, at the recommendation of my son-in-law who previously had Jay Hallaren provide service at his home, I called in this morning and made a specific request to have Jay come out to my home. I cannot express enough what great service he provided! He had to do some out of the ordinary work on relocating my disposal after replacement of my sink which had a different configuration from my previous sink. He was very thorough in his explanation of the process that was needed to complete the job. Jay's demeanor was very pleasant which is very refreshing in a time where it seems as though customer service is a lost skill. I would definitely recommend Benjamin Franklin and, in particular, Jay Hallaren.
Eric
Eric
3 years ago
Cristi Guias will be the man for future plumbing needs! He was prompt, polite, great pricing, and did an overall great job. I highly recommend Benjamin Franklin plumbing and will request Cristi in the future. We had a different plumbing service in the day before and paid for no results. Cristi was able to identify and correct the service in under an hour.
Kathy Garcia
Kathy Garcia
a year ago
I called at 10 o’clock AM for them to come and inspect a leak and they were there in 45 minutes. The technician Tony was awesome I will definitely use them again and the additional cost was not expensive
DJ Goodie
DJ Goodie
a year ago
Tony was a true professional and so polite. I highly recommend him to anyone! Helped us out in a bind and was very to the point, above and beyond.
Julie Brockamp
Julie Brockamp
6 years ago
Sasha came out and fixed my water heater. He is very knowledgeable and very thorough. His customer service is top notch and he's very personable. He answered all of my questions. I highly recommend requesting Sasha. You'll be in good hands.
Royden Mills
Royden Mills
3 years ago
Jay was friendly, very competent and communicative. It’s the day before Thanksgiving, snow packed side streets, and of the five calls to plumbers I made, Benjamin Franklin was the ONLY company able to come day of. Will absolutely use them again, if need arises.
Charmaine Camvel
Charmaine Camvel
2 years ago
Just call me a happy relieved homeowner who had to deal with a water heater that burst late at night. Unfortunately my home suffered extensive flood damage but Ilija Kostadinov arrived early next morning to take care of everything. His extensive experience and professionalism is a welcome relief! Not only did he replace the old water heater, he checked everything else out and gave me his assessment of what needed to be done. I can’t thank him enough and if you’re looking for a nice guy who excels at his job and will do you right—he’s the real thing.
Jan Grote
Jan Grote
3 years ago
Cristy was knowledgeable, professional and respectful. He explained the work that he completed and a future recommendation in regard to the garbage disposal. Very pleased with Ben Franklin employees and glad that I have a service agreement with the company.
Jesse Konz
Jesse Konz
4 years ago
I had a fantastic experience using Ben Franklin plumbing. The plumber, Sasha, was kind, extremely knowledgeable and personable, and was able to fix my shower issue at a price below my expectations. All around a fantastic experience, and I will definitely be using this company again! Thanks again!!
Joyce Hines
Joyce Hines
3 years ago
My husband and I were so pleased with LeRoy. He fixed our toilet and also helped us save lots of money by signing up to VIP.
Our experience on this visit (2/21/2020) was equality great!! LeRoy and Ben did a great job.
Laurie Cameron
Laurie Cameron
3 years ago
Another great appointment with Benjamin Franklin Plumbing. Nick was great; we really appreciate the honest discussion regarding our getting older water heater. We feel like this company is very reliable and isn't out to just make a buck off you. Very thankful to have found them!
Larry Miller
Larry Miller
2 years ago
The quality of work is outstanding and very fast to determine the problem and repair it. Very good valuie to keep the problem from getting worse and costing more. Very good response to the problem as I got an appointment less that 24hrs after calling for one. Punctuality was great. The technician was early for the scheduled service. Very Happy with the whole job that was performed!
Robbie Daniels
Robbie Daniels
a year ago
Ilija was awesome. Very professional and made sure everything was perfect before leaving. Very happy with the service and will recommend to all my friends and family.
Shawn Miller
Shawn Miller
4 years ago
Rick did an outstanding job fixing up the drainage plumbing in our nearly-hundred-year-old house. He was prompt, hard-working, friendly, and thorough. Highly recommend!
Artemis Bowens
Artemis Bowens
3 years ago
Ilija gave us the window that he would be here. He came before the window closed. As he came into the house he immediately put on his shoe covers to protect the rugs and floors. He addressed me as Mr. Art. He immediately found the problem and gave us estamates on the cost to fix the problem. He was very fast, professional, and did a great job.
H S
H S
6 years ago
I can't say enough about Benjamin Franklin Plumbing and would recommend them to anybody! I've got an older home that had various plumbing issues (water pressure, clogs, toilet issues, etc) so I had them send a plumber out. Sasha is by FAR the best plumber I have ever had the pleasure to work with - he had a great attitude, explained everything in simple terms an average person can understand, and did a perfect job with all of my repairs. I was impressed by both his knowledge and demeanor, and I wouldn't hesitate to use him for any job, big or small. Top that off with super friendly scheduling and customer service, and Benjamin Franklin is tough to beat!
Sandra A
Sandra A
2 years ago
Had them come out to snake a main line at my mother's house. Turns out the main line will have to be replaced. Not what you want to hear but, hey life goes that way sometimes. The problem is they still wanted just short of $1000.00 to do no repairs or service, just to cam the line. Removed toilet to do repairs then wanted $2,250.00 to replace the toilet they removed!! Ridiculous!! I will have the main line replaced but certainly not by this company!!
Brian Huggins
Brian Huggins
4 years ago
When I called I told them it might be some broken tile causing the leak, they said the guy would be able to seal everything back up no problem. Plumber shows up, nice and courteous, explains that he cant actually do that since he's a plumber (makes sense) We found the leak, but that's all he could do charged me $240 for finding the leak and checking if my bathtub was aligned correctly.
Foxsparrow Family
Foxsparrow Family
a year ago
Even though we were not able to proceed with service, the technician was very kind, quick, and thorough. We appreciated his time and expertise.
Judith Fuller
Judith Fuller
2 years ago
Very pleased with the service Mike Smith provided. It was hard to find the exact problem, but he stayed with it until problem was solved. Thank you Mike and BF Plumbing for working with us to keep costs at a reasonable and fair level.
Will Jones
Will Jones
2 years ago
Ilija is an absolute master. After receiving an initial diagnosis we were quoted a very large issue. Large enough to constitute a second opinion. Ilija helped me with a drain pipe issue last year and so I contacted him directly.I made the right call. Within just a few hours he identified the correct issue and made the necessary repairs. All while being extremely knowledgeable and courteous.Oh - additionally, their service plan is %1,000 worth it. As a new home owner they’ve come out 4 separate times this year to either help with repairs or do routine check-ups and the plan has saved me hundreds.EDIT: Ilija is still great but their service plan is changing. It's likely still worth it but there will no longer be an insurance component come January 2021.
Josh Adams
Josh Adams
6 years ago
Josh came through and fixed my backed up toilet. He did a great job. In and out quick with no problems. He was also very nice and informative about what be had to do to fix my bathroom. Thanks Josh!!
Keith Anderson
Keith Anderson
a year ago
Faucet replaced was installed with the hot and cold water lines reversed. This needs correction. It’s now a day later, John returned and corrected the problem. He earned a smiley face and more stars.
Margaret Brokaw
Margaret Brokaw
4 years ago
The service was good, the tech was prompt. The billing was incorrect. Even after 2 calls, I have not received the return call promised. The trip charge was supposed to be included in the service cost when service was actually performed (which it was), The Tech added it on as an extra, and, as I said, two calls and a week later, I still have not received the promised call back, nor a credit on my billing.
Carol C.
Carol C.
3 years ago
Leroy did a great job clearing my garbage disposal. He was punctual, friendly, and left the place spotless. I would not hesitate to call on him again!
Brent McCue
Brent McCue
a year ago
Ilija was on time, diagnosed the problem immediately, and resolved the issue quickly. Very personable, informative, and helpful.
Matthew Oldweiler
Matthew Oldweiler
6 years ago
Appointment today with Josh went smoothly. He was on time (called an hour prior) and explained potential issues in detail. Furthermore, he presented a number of different options for my wife and I to consider going forward with our aging water heater.
Joy Doyle
Joy Doyle
2 years ago
Their service was awesome. They were punctual and did excellent work replacing my toilets in a timely manner. They were professional and kind. They were using all covid 19 protocols. I would absolutely use them again.
Edward Mueller
Edward Mueller
a year ago
You said something great about us:“ Leroy S. was on time, friendly and very professional. He brought a second technician, but failed to remember his name. Very friendly and professional too Performed the necessary services (main line shutoff and pressure regulator replacement and two inline shutoff for external faucets) with care and was very good to explain detailed information.Cleaned up after services nicely. Thank you Leroy plus one.
julie samba
julie samba
2 years ago
I had membership with this company at first they told me I will have a discounts and some services will be covered by your membership, but each time I reach out to them the will charge me a lot for the service it’s not even needed, my water pipe was leaking and I asked them to check and fix it they told me to replace the whole water heater for $5800 or the same new water heater at Home Depot cost $400 just for labor $5400? I call the rooter company ended up pay only $637 for the service. Guys please money is hard check others before using this company.
Jonathan Jackson
Jonathan Jackson
a year ago
Even though our water heater is only 9 months old, Benjamin Franklin Plumbing contacted us in regard to annual routine maintenance and inspection. With life being as busy as it is I was great having them reach out and offer to come out and perform this free service for us.
Joshua Eldridge
Joshua Eldridge
3 years ago
Very pleased with my experience with Benjamin Franklin Plumbing and Ilija specifically. They were able to get me a same day appointment and Ilija was able to quickly assess the situation and provide me with informed options on what I could do. I would recommend this company and will be using them again in the future.
David Hodge
David Hodge
3 years ago
Called Benjamin Franklin, and explained I had a leaking pipe. The company sent out a tech the very next morning. Cristi was a very polite and efficient plumber. He immediately diagnosed the problem, and saw an additional problem I couldn't find myself. He replaced the leaking pipe and solved my water problem quickly and kept it very affordable as well. I could not be happier
Jennifer Slaughter
Jennifer Slaughter
2 years ago
Holy cow!! We had an epic emergency of moving out only to discover our washer hookups had eroded and were broken and now leaking all over. We had to have this job done ASAP so we could close on the house. They not only had an opening but they were there early and got the job done flawlessly. Ilija was professional, confident, personable, explained everything so we understood and expedited the job. He even sent me an email picture of his completed work for the buyer. We will stay with Benjamin Franklin forever! This is the 2nd emergency they’ve remedied for us.
Jessica Groetken
Jessica Groetken
3 years ago
Cristi did an amazing job replacing the motor on my pump. He was super quick and explained all my options clearly. I couldn’t have asked for a better experience. Thanks Cristi!
Westcott H Smith
Westcott H Smith
3 years ago
Our plumbing inspection went very well. Ilija was courteous, efficient, answered all our questions, and explained about the water pressure regulator. He assured us that all was in working order. Thank you, Nancy & Westy Smith
barb quarles
barb quarles
3 years ago
Elroy was excellent. Explained in terms I could understand. Even cleaned up after he was finished. Provided lots of explanation to me to be sure I understood!! Will ask for him in the future.
Jesse Bean
Jesse Bean
3 years ago
I called Benjamin Franklin in the morning and was able to get service to my residential home within hours. Our tech, Cristi, was very professional and explained all our options before completing the work. Prices are reasonable and drain in now working effectively. The whole process was easy and we will be requesting Cristi when services are needed again!
Stephanie Cannon
Stephanie Cannon
3 years ago
Ilija was very knowledgeable and professional. He repaired a shower diverter and it works so much better now! The price was very reasonable and I got an estimate for a new water heater. He offered a number of options for the water heater and didn't try to oversell anything. Benjamin Franklin Plumbing will certainly have my business when it is time for that job.
Terri Larson
Terri Larson
2 years ago
Exceptional service from Ilia, who is now our plumber going forward for any needs! We met with 7 other companies to talk about the purchase and install of a whole house water filter, water softener, iron filter, RO system, and a few other items we needed to address. We were going to be spending thousands of dollars on what we needed done and without a doubt, Ilia’s knowledge, expertise, and guidance stood out leaps and bounds over the competition. Additionally, Benjamin Franklin was priced extremely competitively, and delivered a great value and product.
Aimee Mongroo
Aimee Mongroo
3 years ago
Great service! Hey got us in right away. Iljia Helped us find a solution to our hot water issue. He installed it the same day! Fast and punctual. I would definitely recommend this company and Iljia.
Ron Lepoff
Ron Lepoff
4 years ago
Sasha was very professional and helpful. He fixed the plumbing problems in a very timely manner. He also addressed other plumbing matters in our home. I would certainly recommend Benjamin Franklin to friends.
Deanna Montoya (Dee)
Deanna Montoya (Dee)
10 months ago
I'm just renting so I don't have the final say so but John was very helpful and friendly. Explained everything that was needing to be fixed. Very professional. Thank you
Chris Campbell
Chris Campbell
5 years ago
These Guys are Wonderful! Great Customer Service and the Tech/Specialist Sasha P was amazingly thorough! Even checked plumbing in other areas of the home, not to make a sale, but to let us know what we might look into the near or distant future. We will continue to call these guys and request Sasha P for our plumbing needs from now on!
Jean Kelly
Jean Kelly
2 years ago
Told me he would not install toilet today. I had a guarantee the toilet would be installed today. Told his manager I blocked him with my car. I told manager a witness was here. Manager did not believe me. Unbelievable. I have no doubt you only post positive comments. Probably other employees.
Awful experience.
Robert Calvillo
Robert Calvillo
3 weeks ago
Fast and friendly service.
Trae Tripp
Trae Tripp
3 years ago
We used Benjamin Franklin Plumbing for a leaking valve in our kitchen. Leroy showed up during the scheduled time and was very professional, informative and was able to diagnose the problem right away. Leroy told us up front how much it was going to cost and was willing to waive the response fee. Leroy fixed the problem right and in a timely manner. Benjamin Franklin was great and especially Leroy. Thanks Leroy.
Michael Hill
Michael Hill
3 months ago
On time, very professional. Thanks for everything.
Michele List - DOR (She | her | ella)
Michele List - DOR (She | her | ella)
2 years ago
Illya was professional and very knowledeable. He was able to to diagnose the problem right away and guided us to resolving the water damage with insurance company. Great experience.
Stephen Kelliher
Stephen Kelliher
3 years ago
Cant recommend Ilija highly enough. Be glad if he shows up at your door. He explains things very well, has resolved several issues the same day both times he's come to our house. We signed up for the monthly plan and the discounts we received on later work paid for that several times over. I actually understand what all the pipes do and where they go in my house now. My wife and son are very comfortable around him. Ilija is very knowledgable, punctual, respectful of the house and clean up and there is never a hard sell, just a recommendation that makes sense. Easily the best person who has ever done work for me related to my home. 5 stars, A+, highly recommended, etc
Chris M
Chris M
4 years ago
They came out quickly but quoted a 1500 valve replacement. Company 2 fixed it for $75... They probably do good work but I think they quote high hoping you wont get a 2nd opinion and forfeit the $49 visit fee.
l vannoy
l vannoy
3 years ago
It was a pleasure to meet Mr. Guias. He arrived as he said. Worked all the way through without stopping and informed me of the progress he was making. The space in my house where the water heater is located is very compromised very small space to work in.The end result was Excellent. The new water heater was put in and hooked up like it was so easy when I know it was a really hard job.Please give my heart felt thanks to Mr. Guias. Job well done..
Willie Brown
Willie Brown
3 years ago
Alex is the type of person I want on any plumbing services I'll ever need. He was clear in what was needed and gave me every opportunity to ask questions. He was a professional that most people can only dream of getting. Since the pricing was fair, I had additional work done that I would never ask another plumbing company to do. Please give my many thanks to Alex. If and when I need other services, I'll ask for Alex.
Stephanie Stephenson - DOC
Stephanie Stephenson - DOC
6 years ago
I had a water heater die on me and the tech Sasha came out to help. He did an amazing job helping me out. He removed the water heater and placed it where I needed it. I would definitely would recommend him to anyone. Great customer service!
Irysha Shymenka
Irysha Shymenka
a year ago
Ilija Kostadinov was extremely professional an polite; he addressed all my concerns an alleviate our worries. We would definitely recommend their services.
Gina Simpson
Gina Simpson
2 years ago
Sasha is exceptional in his work and is considerate of the customer's time. I am so glad to have the 3-company package, the best investment I've made! This young man represents your company with the customer in mind every single time...so glad to have him be my designated person from this point on when I have plumbing needs.
Noel Ludwig
Noel Ludwig
2 years ago
Quality work by a professional. The price was steep, though; three parts that together cost maybe $60 at Home Depot, plus 45 minutes labor, cost me over $500. I may not get as professional of advice or a 1-year warranty, but next time I’ll just hire a handyman.
Matt Arnold
Matt Arnold
6 years ago
Sasha has been our service tech for two visits now - requested him by name for the 2nd, due to his excellent customer service, knowledge, and willingness to go above and beyond to ensure that the problem is fixed (not just temporarily, but so it won't pop up as an issue again).Highly recommend both the service provider (Benjamin Franklin) and the particular service tech (Sasha). Job well done!
Jeff Curtis
Jeff Curtis
4 years ago
Christian was excellent. I had a main line back due to our 5 year old flushing wet wipes down the toilet. I called at 930pm and Christian was there by 1030pm that day. He evaluated the problem Gave me up front pricing of what the job would cost and some of the problems we might face and then he got to work. He solved the problem and returned everything back to its original state. He even cleaned up and caulked the toilet and replaced the wax seal that he removed to access the clog. I would defiantly recommend using Christian and Benjamin Franklin again. Nothing but great customer service.
Linda Storey
Linda Storey
3 years ago
I called them first thing this morning and they scheduled me right away. Leroy arrived within an hour. He did a professional job and was very courteous.
Jake Kozlowski
Jake Kozlowski
4 years ago
We had a sink waste line that was clogged and it was coming up on the long weekend and we really needed it cleared. I called Benjamin Franklin plumbing and Sasha was on site within the hour. He took really good care of us an was very knowledgeable and really wanted us to understand what he was doing at each step of the way. I’m not sure they’re the least expensive in town, but the job was done right and we’re back in business. If I ever need a plumber again (crossing fingers I don’t), I’ll call BF Plumbing again.
Tommie Beltz
Tommie Beltz
4 years ago
Not sure what to think. I just bought a town home and it looked like we might of had a leak in the upstairs bathroom. Somebody came over from Benjamin Franklin Plumbing and cut a hole were it appeared to be wet in the ceiling and said yes you have a leak and quoted me around $3500 to get it fixed. I said let me think about it so he charged me $189 for 5 minutes of work. I think that is high. Been check that area for a few days now and nothing is leaking. Wondering if I was getting scam. Would love to get my $189 back from them. I am not sure why the cost was so high for 5 minutes.
Lynn Depuy
Lynn Depuy
7 months ago
I was neither disappointed or appreciative because there was nothing that they could do for me.
Ralph Howell
Ralph Howell
3 years ago
Alex was very attentive to the specific problem and completed the power flush of my water heater multiple times in order to remove some rusty water or prove that the tank is failing. He understood the problem and worked to resolve it completely. Still have the rusty water but now know what is causing it. 5 Stars to Alex Baca and many thanks
Chuck Dobson
Chuck Dobson
4 years ago
Arrived as scheduled. Wayne was very knowledgeable. He got us a new 40 gal. hot water heater for the same price as a 30 gal. Would recommend Benjamin Franklin to any one who needs plumbing done.
Albert Doyle
Albert Doyle
8 months ago
The actual price was five times the amount of the quoted price, but the man was pleasant.
Teri R
Teri R
9 years ago
After having dozens of professionals in my home and crawl space over a 15 month period (a tree fell on the house), Keith Sears came to estimate a belly in the sewer. He was timely, professional and a great listener. Like many estimators, he discovered additional repairs were needed. This was NOT a padded bill for his company. By taking the time to hear the consumer's concerns and taking initiative, he discovered repairs that critically needed identifying! Of hundreds of calls I've made, the scheduling, arrival and transaction were flawless and easy. This stressed out consumer needed that. Jacque was super helpful with communication and getting to this review. Put your money with this company big enough to have pros with knowledge, but local and experienced!
Julie
Julie
3 years ago
Ilija put in our new water heater. He does excellent work and is very quick and knowledgeable. Ben Franklin is a well known national company. We felt most comfortable working with them. A +
Theresa Carson
Theresa Carson
3 years ago
Nick Kernan deserves more than 5 stars. He showed patience in rescheduling me 3 times making sure it fit in my schedule. One more visit and I would have officially adopted him. When he was finally able to do the work, it was done well. Thanks Nick for being a plumber Seniors look forward to having fix things that are broke in their homes. God Bless!
J & A
J & A
3 years ago
Jay did an excellent job fixing the leaks around our house. He called ahead of time to let us know when he would arrive and was very prompt with the repairs.
Daniel Larson
Daniel Larson
3 years ago
I called Benjamin Plumbing service because they are affiliated with One Hour heating. Leroy showed up and was very professional knowledgeable about my issue. He was able to solve my issue very quickly. I would highly recommend.
Travis Johnson
Travis Johnson
3 years ago
Ilija was very knowledgeable and helped us understand the best options for our situation without being pushy. He even saved us from jack hammering the floors to make spot repairs on pipes - something we thought was our only option left.
Kristin Richard
Kristin Richard
3 years ago
Alex is the man you want fixing your house problems. Though our problem was not fixable today - he showed up when he said he would, he is friendly, professional, and gets straight to the point. We hope to have him return when the problem is ready to be fixed!
Pat Farmer
Pat Farmer
4 years ago
The technician, Sasha, is a terrific asset to your company. He is pleasant, knowledgeable and fast! If I experience any additional plumbing issues, I will ask for Sasha's services only. Ben Franklin Plumbing is fortunate to have an individual like Sasha representing the firm.
Eli Wald
Eli Wald
2 years ago
Customer care was helpful scheduling the appointment. Leroy, the technician, was fantastic: on time, professional, knowledgeable and helpful. The issue was resolved promptly and reasonably. Thx!
Paulette H (Purple)
Paulette H (Purple)
a year ago
John and his helper were very professional, polite, knowledgeable, and friendly. They kept me informed each step of the process. It looks great!! I’d definitely use them again Very impressed!!
jaime mergil
jaime mergil
6 years ago
We received the best service we could from Sasha. He came out and was super friendly and a great person overall. I'm definitely going to keep doing business with Benjamin franklin plumbing. Thanks for all the help we got from you Sasha.
John Taylor
John Taylor
3 years ago
I live in a high rise and found out this morning that my toilet was leaking into the apartment below me. I called at 10:24 and was able to get an appointment window of 10:30-2:00. Rick was here shortly after 11am. He checked the problem, explained exactly what was wrong and what needed to be done to solve the problem, VERY professional and fast. Could to have been happier for the service.
Ramona Brooke
Ramona Brooke
3 years ago
Jay Hallaren is a very polite and professional plumber. Jay kept us informed of the process at all times. There are so many companies to choose from today and this was our first experience with Benjamin Franklin. We definitely feel we made the right choice.
Nancy DaPonte
Nancy DaPonte
3 years ago
I had such a great experience with an emergency situation on a Sunday with Benjamin Franklin plumbing! Christian showed up on time, did a great job, and even gave me estimates for a couple other jobs that needed doing. I will definitely do business again!
Nichole P
Nichole P
3 years ago
So... Our light fixture was leaking?!! Ahhhhhh! They came out the same day, and fixed the leak (In a pipe of course). Professional, kind, and get this.. They send a picture of who is coming to your house. Safety first right! Highly recommend. Jay was great too, if your lucky enough to get him.
Catherine Gloeckner
Catherine Gloeckner
5 years ago
Sasha is a true professional - the best plumber I have ever had. He's knowledgeable and extremely thorough, and finds the root cause of a tricky plumbing problem. He's also personable and explains things in simple terms. I highly recommend him.
Ruth Ann Sholler
Ruth Ann Sholler
3 years ago
Benjamin Franklin's plumbing technician, Leroy Steele, was very professional, friendly, courteous, knowledgeable and neat in the work he performed in our home. I wouldn't hesitate to have him do work for us again.
Tom Wayburn
Tom Wayburn
2 months ago
Ilija is the best plumber I have found in twenty-five years. He knows his stuff and does excellent work. He is personable and, best of all, honest.
I highly recommend him for any plumbing job you need.
Paul Cudmore
Paul Cudmore
2 years ago
Benjamin Franklin Plumbing and technician Ilija arrived early, and fixed my external sump pump discharge pipe quickly. I'm highly satisfied & pleased with the work. I would hire Benjamin Franklin Plumbing again, if I need their services. Referred by HomeAdvisor/Angi & received a discount.
Alex Cullimore
Alex Cullimore
2 years ago
The whole operation is great, called them at midnight and they got a person out as soon as possible, arrived in the earliest part of the timeframe they gave, Cristi was super nice and found a much easier solution to the problem than I suspected originally. Overall a flawless experience
Bettie Weinrich
Bettie Weinrich
3 years ago
LeRoy arrived on time, looked at job, and provided estimate. He explained technology he is using. I was impressed by the ease, speed and expertise that LeRoy possesses to enable him doing relatively complex plumbing of replacing dated shutoff valves for my house. So far, no leaks and job looks professional.
Cherinet Daba
Cherinet Daba
3 years ago
I am happy by the work Leroy did for me. He was respectful and true professional. I would definitely recommend BF to my friends & colleagues .
Rebecca Petro
Rebecca Petro
a year ago
Technician was early, courteous, and extremely knowledgeable. We will be using this company for all our plumbing needs in the future!
Samantha Danzinger
Samantha Danzinger
a year ago
Leroy was very professional and helped us evaluate and repair the fixes that were needed! Everything is working much better and it was quick and easy. Thank you!
Talks with Tanya (Tanya Darden)
Talks with Tanya (Tanya Darden)
3 years ago
We had an after hour call. Technician arrived within the timeframe he quoted, he was friendly and knowledgeable. He provided us with details and options to resolve our issue and then ensured it was all fixed.
Jeanne Jackson
Jeanne Jackson
2 years ago
Good job! Unclogged my bathtub no sweat. He also checked to see what kind of pipes I had, since my house is over 60 years old.7/14/2021: Did excellent job diagnosing my tree-root problem with sewer line. There will have to be a big replacement job, but (I think his name is Mike Smith) was very, very helpful, and got the replacement job set up and helped me get financing for it.
Sandra North
Sandra North
4 years ago
We have been using Benjamin Franklin for as long as we can remember (maybe 15-20 years) and have always had prompt and efficient service. Lloyd is super, knowledgeable and so very helpful! Highly recommend Benjamin Franklin!
Phil M
Phil M
2 years ago
I've been using Ben Franklin Plumbing for just over 3 years. They've been great! I've needed service on frozen pipes, clogged drains, a basement flood, and main line work. Every single time they show me how to avoid problems in the future. They are always on time or early. Awesome!
Keith Bayer
Keith Bayer
3 years ago
Came out within 2 hours of my phone call. Quickly diagnosed issues and repaired efficiently. The only issue was that I felt dispatch did not thoroughly explain the expected charges before the tech came. Otherwise A++
John Racine
John Racine
8 months ago
Christian did a great job with repairing a shower valve and installing a water softener system. Communicated throughout the whole process, did everything he promised, and the price was fair.
Erin Banner
Erin Banner
3 years ago
I highly recommend Benjamin Franklin Plumbing! We had an emergency on Halloween night, a pipe burst and Cristi came out right away and saved the day! He was very quick and professional and all around just very helpful.
Sarah Salva
Sarah Salva
6 years ago
Sasha came to our house to fix a clogged pipe. He was very nice and flexible with my work schedule. He was very knowledgable and helpful. I will definitely be using Benjamin Franklin again as my plumber of choice and recommending to friends.
Adam Gibson
Adam Gibson
2 years ago
Cristian Giurgila was knowledgeable, professional, and friendly. He was able to diagnose and resolve our main line clog within an hour.
John Carlquist
John Carlquist
8 months ago
Very helpful, provided good context, and finished the job quickly and effectively. All and all it was fantastic work.
Chris Elnicki
Chris Elnicki
10 months ago
Replaced two valves. Clean and efficient work. Provided clear explanations and educated us to avoid future issues.
Dinah Land
Dinah Land
3 years ago
I had a complicated plumbing issue and had 2 other plumbers try to figure out the problem. Finally I called BF and Leroy came out. He took the time and was able to unravel the puzzle. Very knowledgeable and answered all my questions. I was very impressed with BF overall, from Kaitlyn who took my call to the text message saying Leroy was on the way (photo of him included), was here within an hour of my call and on time. Maybe not the cheapest company but you get what you pay for. I will use BF in future.
Christie Wright
Christie Wright
3 years ago
Benjamin Franklin's plumber, Cristi Guias, did an excellent job! I had water leaking into my crawl space from a floor drain in the utility room. He diagnosed the problem quickly and correctly and returned a few few days later to install a new drain and pipes. He also descaled the tankless hot water heater, which I was unaware needed servicing. His partner Christian, also did an excellent job. Thanks to both!
Cynthia Wright
Cynthia Wright
3 years ago
Jay was great! Part of a combo plumbing, electric, and HVAC team doing a complex 11-hour (!!!) replacement of ancient furnace, water heater and humidifier in a very tight space. Jay coordinated his efforts at multiple points to ensure everything was done correctly. Thanks!!
Irma Thrasher
Irma Thrasher
3 years ago
Work was done properly, Rick and Nick are amazing very respectful. They really know their job. I just don’t knew if i will go with Benjamin Franklin again. I feel it was too expensive just for the work that was done. And we even have TRI CLUB MENBERSHIP..
Don Sheehan
Don Sheehan
2 years ago
My house is approaching 30 years old and the builder grade faucets are starting to leak. Christian from Ben Franklin diagnosed the problems, presented several options, then quickly and professionally installed replacement fixtures. You can do it yourself, taking twice as long. Or you can have a pro do it right in half the time.
Dave Pletcher
Dave Pletcher
a year ago
Mike and Alex replaced an aged, out-of-code, dangerous copper gas line that runs through my crawlspace to my laundry room. It was not straight-forward work due to the laundry room being in an addition, and drilling holes that run into that room is tricky (i've done it myself for other purposes, so i know firsthand). They were efficient, friendly, thorough, and happily helped me out with some small, quick, related things that were just out of the scope of the work. Natural gas is scary: now that the job is finished, i'm going to sleep better, confident that the line will last for the life of the house.
Robert Sholler
Robert Sholler
3 years ago
Excellent service. Leroy was knowledgeable, professional, personable, neat and completed the work very quickly. I would not hesitate to have him do work for us again.
Shaun Frazier
Shaun Frazier
6 years ago
Benjamin Franklin Plumbing not only delivered excellence and professional service, but talked me through after-care in my old unit. Sasha was the technician who did an exceptionally thorough job, checking and rechecking the kitchen sink pipes. He even cleaned up everything very nicely when finished. I would recommend these guys (Especially Sasha) to anyone!
John Armstrong
John Armstrong
3 years ago
Leroy was very knowledgable, clear, and up front about the work that needed to be done. He took the time to explain a fairly complicated job. Very polite and professional. Highly recommend.
Sandy Sosnowski
Sandy Sosnowski
2 years ago
I have been using Benjamin Franklin Plumbing for over 25 years. They are the best! I recommend them to anyone who will listen. Friendly, know what they are doing, helpful, only positive people.
Peter Greco
Peter Greco
3 years ago
Very professional and quick. Rick and partner were great. Though plumbing charges are sticker shock, which is universal, the work done and knowing it was done right is well worth it.
Kayla Anderson
Kayla Anderson
3 years ago
Christi was prompt and efficient. He told me exactly what he would need to do and gave me an estimate of how long it would take. When he left everything was as clean and tidy as if he’d never been, but the water now works.
John Nicoletti
John Nicoletti
2 years ago
The Technician was very thorough, friendly and helpful. His work ethic was a major factor in us making the decision to go with Ben Franklin
Sue Altmire
Sue Altmire
6 years ago
Sasha has been fantastic. He's very courteous, friendly, knowledgeable & professional. He knew exactly what needed to be done to fix the problem. I will definitely request his services in the future
Carson Erard
Carson Erard
3 years ago
Jay is a legend!!! Came through on a non traditional job aka permanently installing a countertop dishwasher in a really small condo. His competition couldn’t do it and yet Jay figures out a professional way to do it at a super reasonable price.
Carolyn Power
Carolyn Power
a year ago
Very professional and highly intelligent with an excellent ability to diagnose problems! We would definitely use this company again and again!!
Susan Cayo
Susan Cayo
a year ago
Leroy and Daniel were so amazing fixing a mistake made by a previous serviceman. Couldn’t be happier
Ana Payan
Ana Payan
3 years ago
Ilija was right on time and came quickly when we most needed a plumber. We had hired a plumber the day before through another company that came super late, and we ended up not working with him, so I appreciated Ilija’s timeliness. He was professional, polite and experienced. Thorough in inspecting all the different pipes in our unit to figure out what was the issue that was causing the overflow in our unit. Two other plumbers had previously came to our residence and supposably fixed the issue yet they either made it worse or did not get us anywhere. Ilija was able to diagnose the issue and took the time to give us a report that we would be able to take to our HOA to explain the problem we are having, since our plumbing issue needs to be handled by them after all. We were charged a more than fair price considering all the work he did and we will definitely be happy to hire him again should we ever have another plumbing issue.
Ludovik Pravoslavnik
Ludovik Pravoslavnik
3 years ago
Instead of taking out the old flues connecting my hot water heater to the furnace flue, Alex was able to use existing equipment, saving time and money. He and his coworker (Nick) explained the work, also showing me what was in the bottom of the water tank. The project was completed in less than three hours, done without putting holes in the walls for any new plumbing or flues. They cleaned up all water, leaving my house in good condition.
Brian Emeson
Brian Emeson
2 years ago
The plumbers were professional, but the prices are outrageous. 4-5 times the price of an independent plumber. Company communication is terrible. Took four separate requests and more than two weeks to get an invoice. Beware.
Leslee Breene
Leslee Breene
4 years ago
Justin (?) was thorough in diagnosing our hot water heater. He was completely motivated to helping us resolve the issue. 8-27-18 Jay did an excellent job installing my new kitchen faucet.
Peggy Cruder
Peggy Cruder
3 years ago
Cristi analyzed the problem. When he realized he needed a part he didn’t have, he made a trip to the warehouse to find it, and returned to fix the problem promptly.Second time I needed two valves replaced. They were under the sink in the bathroom and one was completely seized up. I had no hot water for showers! Cristi worked for a very long time, cutting and welding. When he was done, he had installed brand new brass valves with levers. They will function longer than I will and hot water flows again! Thanks, Cristi!
Louise Hillen Isom
Louise Hillen Isom
2 years ago
Installed whole house water filter. Did an excellent job. He was very professional, courteous, & explained everything. I’m satisfied with their prompt, great service.
Jym Teacher
Jym Teacher
6 years ago
Benjamin Franklin Plumbing came out to do a yearly check-up on the hot water heater and plumbing in my home. Josh, the technician, arrived promptly, calling before he arrived giving me an arrival time. Once Josh arrived he checked all the plumbing and then gave me a few simple recommendations for keep my water heater and plumbing up and running. I was very pleased with the service I received from Ben Franklin Plumbing and Josh.
Sherry Hamilton
Sherry Hamilton
6 years ago
Sasha is great, wore his floor protectors the whole time. He reinstalled our toilet correctly and gave suggestions on maintaining our plumbing. We will definitely request for him again and recommend Ben Franklin Plumbing.
Wiliam Sears
Wiliam Sears
a year ago
We had a 50 year old shower that fell apart and Alex went to his part supplier and they managed to find the repair parts which they ordered. We consider It a minor miracle Alex was able to find the parts.
Lisa Guthrie
Lisa Guthrie
3 years ago
Benjamin Franklin put me on a cancellation list and Rick was able to come out later that same day. He called me prior to coming and was here exactly when he said he would be. He found our problem within minutes, had the part on his truck and fixed our leak!!! He was very familiar with the brand and the workings of the faucet that was leaking. I would definitely call Benjamin Franklin plumbing for future problems.
Valerie M. Gantzler
Valerie M. Gantzler
3 years ago
Christi and Christian came in, assessed the problem with our water heater, replaced it and we're done in less than two hours. They were very courteous, professional, and they wore masks the entire time.
Mark Gonzales
Mark Gonzales
2 years ago
I had my water heater give out. Called these guys out. Everything went ok till the gentleman showed me the prices to change out my water heater. 5800.00 ???? Thats a complete robbery. I bought the identical one I had it replaced in about a hour . Cost with water heater and materials 789.00 . If you need anything done call someone else. These guys are robbing people.
Angela Drew
Angela Drew
3 years ago
Leroy went above our expectations and did a wonderful job. We called late I. The day and they were able to fit us in. I would recommend the company and Leroy with full confidence.
Jessica Martinez
Jessica Martinez
3 years ago
Called to get information about an exterior spigot that was leaking into the basement. They had a time slot available for same day service. Due to not being scheduled but despite not having a time frame they gave a 30 minutes out notification text and seemed more timely than the 4 hour window you get some places and they of course don't even show up in the 4 hour window with no notice of when they will be arriving!
Amanda Bonvicino
Amanda Bonvicino
a year ago
Dylan was my technician- he was very prompt, kind, and professional. He explained everything as he worked.
Heather Nickler
Heather Nickler
2 years ago
This is the best plumbing company I have ever worked with! I'm moving from Denver to New Jersey and am sad I can't take them with me. They have done a number of jobs at my rental property from rerouting an exterior pipe, installing a new shower drain, new hot water heater, and new pressure regulator valve from the mainline into the house. I don't know how they work so fast but no matter how big the project is they are almost always able to get it started and finished within 1-2 days. Cristi Guias is the specific plumber that I usually work with and he's great!
Matthew Katona
Matthew Katona
3 years ago
Great job.. the night before Christmas eve our 3 year old house kitchen sink blocked and I couldnt unclog it with my hand snake.. after about 3 tries and going 75 ft deep Rick got er done. Very professional, Very pleasant, and if I ever get all clogged up again Rick would be the dude who I would call back.
wendelle4351
wendelle4351
2 years ago
As is always the case, our experience with Benjamin Franklin Plumbing was 5 stars out of 5. Our technician, Sasha Popovic, was extremely knowledgeable about all aspects of our service. He explained, in detail, every step of the procedure he was about to perform. He made sure that I was present to see not only the initial inspection of our main sewer line but also as he was proceeding with the pressure spraying of the line and also at the finish. Sasha is extremely personable and a pleasure to have in my home. If you need plumbing work in the Denver metro area, call Ben Franklin Plumbing and ask to have Sasha come to do your work.
Jason Utsler
Jason Utsler
a year ago
Christian, as always, did a great job. He has performed work at both of my properties many times and I will not use any other plumber if possible. I highly recommend.
Sharon Kenney
Sharon Kenney
a year ago
We have been using Ben Franklin Plumbing since we bought our current house in 2017. They are reliable, easy to schedule with, and provide great service and good advice. Christian Gave us fast service, great advice and quick installation for our new garbage disposal, and is extremely personable as well. Great to know we have a plumbing service we can rely on.
Pam Mena
Pam Mena
3 years ago
Jay was great, he is so professional, fast and always cleans up after he’s self. I can’t think of anyone I enjoy more to have work on my home. Always a pleasure. Thanks Jay!!
Seth Davidow
Seth Davidow
4 years ago
Very happy with my BF Plumbing experience. Happened to use both One Hour Heating, BF Plumbing and Mr. Sparky Electric recently. Glad they are affiliated and it really shows. Professionalism of all 3 techs was impressive.
ellias ortega
ellias ortega
3 years ago
Christian was very courteous and professional and meticulously followed the current Covid 19 safety guidelines. He checked his work multiple times, looking for leaks and making sure everything was working properly. He was a pleasure to do business with. I would use Benjamin Franklin Plumbing again.
John Hoodmaker
John Hoodmaker
11 months ago
Extensive investigation into a leak and verified not plumbing problem but referred us to another group to diagnose
CW Fox
CW Fox
3 years ago
I specifically requested Alex as I had him once before for a plumbing issue.He is a great technican. He quickly id and fixed my plumbing issue and got it resolved. Probably the best pumbing service i have gotten.
B
B
3 years ago
Great service by Mr Graft. He made it possible for a next day appointment. Arrived before the scheduled appointment. He is very professional, quick, patient and customer oriented.
Andy Ferguson
Andy Ferguson
5 years ago
Outstanding in every way. I had a leak in the basement (no drain). The plumber arrived within an hour, estimated the repair, and arranged for someone to remediate the water. Within three hours of my discovering the leak everything was repaired and cleaned up. Timely, courteous, and fair. Can't ask for more than that.
Atta Boy
Atta Boy
9 years ago
What an amazing experience from start to finish! I called and spoke with a nice young lady to set up my appointment. I had Robin call me to confirm that I was home 30 minutes before the appointment, she sounded so nice. I was then greeted at the door by a young man by the name of Marques, he was so knowledgeable, and shared all sorts of information about my water heater that was 15years old, I ended up getting a tankless water heater that I love because now I can fill up my bath tub for my grand kids and not run out of water. I highly reccomend Ben Franklin.
Shantell Smith
Shantell Smith
2 years ago
I didn’t use there services not because I didn’t want too. Unfortunately the price was a factor but they were friendly, professional and extremely knowledgeable. Thank you for your honest professional opinion. If my resources were different there would be no question about using services.
Ulma Schaffer
Ulma Schaffer
3 years ago
We are long time customers and all your technicians have displayed the above qualities. Christi and Christian were no exceptions. They quickly diagnosed the problem and fixed it promptly. We never feel uncomfortable with your techs working in our home,.
YTNxBluu Clapz
YTNxBluu Clapz
3 years ago
This was not an easy job! A hard to reach pipe in the ceiling of a hard to reach location. With poise and confidence Jay showed up and slayed the job! Very professional and thorough. And as miserable as it was he waited a very long time afterwards for the water to be returned to the building so he could test everything and ensure his work was right. This is the 3rd house I have used Benjamin with and I will continue to do so! Thank You!!!
Ernest Hughes
Ernest Hughes
a year ago
On time and courteous. Fixed the problem quickly. They said they were 24/7 but couldn't get to me until the following afternoon?
Jacquie Buell
Jacquie Buell
3 years ago
Ilija kostadinov came to look at our sewer line and ran a camera to see what the problem was. I watched the camera as he explained what was going on. Ilija explained everything that was happening and what the fix would be and when we sat down he explained again and we went over different financing options. Very pleased with how everything went and the explanations that he gave very professional and courteousEdit:4/29/2020All the workers have been great and efficient.Ilija went over the process of what's happening and made sure I understood everything. He's got a great sense of humor too.
ann kjellstrom
ann kjellstrom
a year ago
Leroy is FANTASTIC! 10/10! Quick with the toilet humor…literally. It was like having a family friend come over.
Bianca Baca
Bianca Baca
2 years ago
Leroy came out to our home for our Water Heater that was not working. He was extremely professional, efficient, courteous and respectful while he did his work and when he explained what needed to be done to fix the plumbing issue. We will definitely use/recommend Benjamin Franklin For any future repairs. We need more Leroy’s in the Plumbing World!!😉
Barry Dishman
Barry Dishman
2 years ago
DON’T USE THIS COMANY!!!!!$3000 to purchase and install a hot water tank is absolute consumer robbery. $6000 to purchase and install a 10 year warranted hot water tank is asinine. $1,200 for a 10 year warranted hot water tank form Home Depot installed today. $1,100 for a 10 year warranted hot water tank from one of your competitors installed today. Stay away from this company. They are predictors feasting on the desperate and the unknowing.
Elizabeth Ansell
Elizabeth Ansell
a year ago
John quickly detected a leak in our sprinkler system and gave advice on how best to solve through the original installers.
Celeste Riggs
Celeste Riggs
6 years ago
Joshua was so prompt and attentive to detail. He did a thorough inspection and found some things needing repair. It was such a relief to get all that taken care of really good quality and quickly! Thanks!
Paul Tims
Paul Tims
2 years ago
Leroy was an absolute life saver. He was on time, extremely knowledgeable and went above and beyond to make sure we were taken care of. Would strongly recommend.
Cheyenne Westman
Cheyenne Westman
a year ago
He inspected my hot water tank and was very informative helped me understand he diagnosed and found the problems within seconds even when just given a pic and he was a great person id recommended them to anyone who needs anything done he was awesome
Allan Meador
Allan Meador
a year ago
Christian explained everything before replacement of water heater was accomplished. Both representatives installing were friendly and professional.
Vicki Shiveley
Vicki Shiveley
3 years ago
5 stars for Cristian from Benjamin Franklin Plumbing! He was timely, efficient and extremely pleasant to work with. His job performance and customer service skills are to be commended. Thank you Cristian and Benjamin Franklin for a job well done!
Paula Rowe
Paula Rowe
11 months ago
Very nice representative who inspected our plumbing and took care of an issue we had.
Thank you
Vance Stoneking
Vance Stoneking
3 years ago
Ilija was great! He arrived on time and was able to diagnose the problem quickly and then took care of it. Ilija put us to ease that everything would be taken care of. I would highly recommend Benjamin Franklin Plumbing!
Georgette Garcia-Stephens
Georgette Garcia-Stephens
2 years ago
I was completely satisfied with Christian Senior, he was very fair and completely professional, he gave me options and I appreciated that, he was very fair and courteous, I will be using Benjamin Franklin in the future😁😁
Jennifer Bethlenfalvay
Jennifer Bethlenfalvay
3 years ago
LeRoy Steele came to help me during a serious plumbing problem and did an awesome job managing
the whole project with all the twists and turns! I will definitely continue to use Benjamin Franklin Plumbing as I have been for over 10 years!!! Fantastic service 👍💪🙂
Tricia Anderson
Tricia Anderson
a year ago
Quick and easy! General service to flush my tankless water heater. Competitive pricing!
Mary Bronnimann
Mary Bronnimann
3 years ago
Alex Baca , the plumbing technician, did a terrific job. He was friendly maintained social distance, knew his business and offered me several options. I'll have him back for sure if I need more plumbing repairs.
Richard Levine
Richard Levine
3 years ago
Rick was great! He showed up on time, was courteous, and diagnosed our plumbing issues quickly and efficiently. Very satisfied!
Jennifer Ravarino
Jennifer Ravarino
6 years ago
Benjamin Franklin was able to squeeze me in this morning to fix a bad pilot light. Leroy was the best - very professional, matter-of-fact and explained all my options clearly so that I understood the fix and the cost. I highly recommend this company - and I hope that you are lucky enough to have Leroy provide the service if you are in a plumbing crisis.
Michael Jobin
Michael Jobin
3 years ago
Jay was a conscientious and great plumber who performed a needed and timely replacement of my water heater. He was a nice person and was careful to explain the new water heater operation. He is a great asset to Benjamin Franklin Plumbers!
Ernest Curry
Ernest Curry
3 years ago
My sink needed the P-Trap replaced and the garbage disposal replaced. Parts alone cost no more than $110. The technician quoted be $500. To replace the P-Trap & disposal would take 30 mins. That means for something simple the hourly rate is $780.00!!! I don't know if plumbers are in a dire shortage or do you think we are stupid? Waste of time.
Patricia Henness6
Patricia Henness6
3 years ago
Great Plumbers. Quick response. Helped me resolve some serious problems. Professional! Made sure it was appropriately Resolved to stop mold issues. Great people. Nick and Rick! Five stars for the super stars!
Priscilla Bjorseth
Priscilla Bjorseth
3 years ago
Crristian did a fabulous job with my 3 plumbing projects! He was friendly, knowledgeable, and made sure I was clear on exactly what he did and how to care for it in the future. He deserves a big fat raise, and a cookie!
Mark
Mark
3 years ago
The quality of the work done installing a new water heater was noticeable. If you need a good plumber, you should call them and request Rick G. It's obvious he takes pride in his work.
Joshua Hogarth
Joshua Hogarth
2 years ago
Llija is the best plumber ever he is respectful knowledgeable friendly also will answer every question you can think of he is really great at his job if you ask me Benjamin Franklin plumbing needs to give him a raise and a promotion he is that good. I will use Benjamin Franklin plumbing if they send him out and as long as he works there. If anyone is looking for a plumber llija is the guy to get! Remember his name because I promise you will not be disappointed with his work. Great job llija! I’ll be calling you if I ever need anything else thank you so much!
David Sanchez
David Sanchez
2 years ago
Devon was great and did a wonderful job. It was just a routine service on our water heater, but he was very respectful, kind, and knowledgeable.
jim king
jim king
2 years ago
Rick Graft is an experienced, professional plumber, who is courteous and very fast at completing a quality job. Pleasant individual to have in your home. I highly recommend Benjamin Franklin and Mr. Rick Graft!
Best Suspenders
Best Suspenders
6 years ago
I was visited today by Josh and Michael for my annual plumbing inspection. They both were most helpful and informative. All of my concerns and plumbing issues were addressed. They were very courteous and mindful of our property. They wore the booties to make sure nothing was brought in from outside. Thanks to both of them.
Jo Rhodes
Jo Rhodes
2 years ago
Cristi Guias did a super job. He was polite, very professional and observed all of the CorV requirements with mask and distancing. He worked fast and very efficiently. Definitely will reuse if needed any pluming issues in the future. Joan C. Rhodes
Timothy Drury
Timothy Drury
a year ago
We needed an emergency plumber (aka day of) and Benjamin Franklin plumbing couldn't come until the following day! Why advertise emergency service?. Thankfully we found immediate help with Rooter Town plumbing service.
Cameron Walker
Cameron Walker
2 years ago
Christian was professional, friendly, and very knowledgeable. We’d hire him again in a second! Thank you for helping us replace our rusted out garbage disposal!
karen goodman
karen goodman
7 months ago
The technicians were friendly and thorough… and now I have complete trust in Benjamin Franklin, so I will use them again in the future!
JOHNO JF
JOHNO JF
9 months ago
Very clean and efficient, new bathroom faucet, new disposer installation, repaired outdoor faucet with a hot water heater flush. Friendly, communicative, and on time. They know what they are doing.
Judy Richoz
Judy Richoz
6 years ago
This was my first experience with Ben Franklin Plumbing. Sasha came to my house, cleared the bathroom toilet, and then cleared the kitchen sink. He kindly explained everything to me before he did the job, and also explained as he was working with the equipment. He was very through and always cleaning up as he was working. He is a good worker, and seems to really experienced with plumbing problems.
Edward Kosec
Edward Kosec
11 months ago
Leroy was absolutely fantastic! Professional, considerate and very intelligent!
Roger K
Roger K
3 years ago
Benjamin Franklin Plumbing was called to repair a water main leak at a 91 year old's home. The plumber called the repair very difficult and time consuming. The family was told that a lot of digging was going to be involved in order to get to all of the pipes that would need to be replaced.I talked to the plumber at approximately noon on the day of the repair and was called by my mother at 13:36. That was a total of at most 1 hour and 36 minutes as proven by the phone calls. They didn't even have their tools or replacement parts out of the truck and it was still only 1 hour and 36 minutes. The total price was $1,999 for a handful of copper fittings, two valves, and NO digging as far as family could ascertain. The sole reason the plumber was given the green light to continue was his statement that the repair was going to be very difficult and time consuming. The attached pictures show what was taken out and what was installed. What literally needed to happen was a 3/4 inch nipple to be replaced along with the valve. It is the intent of the family to contact the BBB as well as YELP and any other evaluation source. The family would like an itemized/detailed invoice of all parts with prices, time involved with prices, an explanation of why there was no digging involved, and why a reputable company wouldn't supply that before leaving and why the plumber didn't even turn the water main back on as instructed. The plumber had already driven back to Loveland from Greeley before being called back to do so. HOW DID THEY TEST THEIR REPAIR???
Ben Zandstra
Ben Zandstra
9 months ago
Cristi was amazing with the inspection he was explaining everything perfectly.
Myles Turner
Myles Turner
3 years ago
Jay is the most respectful individual I've worked with in quite sometime.
He went over and beyond his explanation of the work and who I should call for any other work outside his realm of expertise. .
Stacie Clayton-Hoenisch
Stacie Clayton-Hoenisch
3 years ago
Jay was very professional and knows he's profession well. The price was a little high tho which isnt Jay's responsibility so no reflection on him. But over all the experience with Jay was satisfying.
Douglas Slaughter
Douglas Slaughter
2 years ago
Sasha is a professional who goes beyond quality in his work. He is skilled as a plumber, relational in his interactions with clients like us and very patient as he answers all our questions and teaches us about the equipment he is installing. We trust him as a plumber and as a good hard working person.
Bobby Harness
Bobby Harness
4 years ago
Great experience. Fast friendly service and completely honest - didn’t ty to upsell me anything. Helped me solve my problem with minimal cost! I’ll call them from now on with anything plumbing-related. Evan was awesome and so was the woman who took my call - can’t remember her name...
David N
David N
6 years ago
Josh was very helpful, insightful, and thorough. He walked us through all our options, and made important recommendations to ensure our whole plumbing system was working to perfection.
peter levisay
peter levisay
3 years ago
Alex, Alex, Alex, what to say about Alex? Alex did a wonderful Job. Alex explained my options, and suggested a course of action. Alex then proceeded to fix my issue. Alex also suggested additional steps to help avoid problems in the future. Alex was polite, and put on shoe covers. I didn’t even have to ask Alec. I will definitely call Alex at Benjamin Franklin if I have any issues in the future. Thanks Alex!
Calvin Green
Calvin Green
3 years ago
Service this morning from Benjamin Franklin service tech Cristi Guias. He was punctual and professional. He completed the service quickly and made recommendations about other areas that may be of concern. Very pleased with his service.
Daniel Schuelke
Daniel Schuelke
4 years ago
On July 19th I have Benjamin Franklin clean my Sewer out and was told the fee would be $400.00. I think I was taken advantage of and will pass the word on not to use This company because of cost. Most companies charge about 100.00 for this 30 minute clean out job.
Meredith Kaiser
Meredith Kaiser
3 years ago
Ilija was able to make it to my house during a blizzard to help drain get our only bathroom up and running. He was very professional, informative and fixed the bathroom very quickly. By being a Benjamin Franklin member I was prioritized during a day that was almost completely book and receive great prices. I highly recommend Ilija and BF’s membership program for all of your plumbing maintenance and emergencies!
melanie upshaw
melanie upshaw
3 years ago
Leroy Steele was our plumber today and he was amazing. Very professional, friendly and helpful. Thanks Leroy you made our day better even with the plumbing issues.
Tonya Nortnik
Tonya Nortnik
3 years ago
My main drain with what I thought was sewage. I spoke to someone at 12:30AM & Cristi was there first thing the next morning. He was very professional & worked quickly. Great to work with!
Leven
Leven
3 years ago
Ilija Kostadinov replaced my kitchen sink, disposal, and faucet. My sink wasn’t an easy size to find. He literally accompanied me to Home Depot to find the correct sink. He took the time to modify the sink that we found to fit the cabinet... and it looks awesome! He went above and beyond. Thanks Ilija!
Celine Thorn
Celine Thorn
3 years ago
Fantastic service! Prompt, professional and courteous! Alex detected our problem promptly! Have used Benjamin Franklin for all our plumbing needs! Wouldn’t go with any other plumbing company! Have recommended to friends!
Mjr
Mjr
2 years ago
Very professional and fast. They repaired a leaking pipe and inspected hot water heatersThe first fix didn’t hold probably because of age. They fixed the leaking pipe again... and looksIt’s been fixed . Still very cordial and professional.
Rabin
Rabin
8 months ago
They quoted me $700 to replace a faucet . That is ridiculous.
Lance West Coast
Lance West Coast
4 years ago
Had a leak in the dishwaser and had water all over down in the laundry room, and had a leaky faucet in front of the house. I called not even 4 hours before they opened and got me a appt and when I called to confirm at 7 they found me a appt at 8-12 window. Not even passed 8 got a call and Jay was here fast and very professional and did more than a excellent job. If you need plumbing done Benjamin Franklin is the who I will always call first.
Dustin Tran
Dustin Tran
4 months ago
Ilija quickly and efficiently cleared the clog, provided me some good advice moving forward and informed me of some things to be aware of moving forward.
Janice and Wayne Wohler
Janice and Wayne Wohler
a year ago
We've used Benjamin Franklin Plumbing for several jobs. Everyone is very professional, service is very prompt and the jobs are done right. Highly recommended!
Myrna Daly
Myrna Daly
2 years ago
It was terrible i told tech where it was frozen but he said he could not do that so i feel 353$ was wasted. He went under the house where it does not freeze. 2nd time i personally showed where blockage was. We called another company and they unthawed the lineI will not use your company again
Wendy friend
Wendy friend
3 years ago
He took his time and was very thorough. He also offered a lot of advice before he would get started with the job. Also very polite. I would have him come back to do the job in master bathroom! Wendy
Chris Mechler
Chris Mechler
3 years ago
Ben Franklin plumbers always explain the problem, the solution, and why it's needed. Cost is always explained up front so you aren't blindsided.
Exactly what I look for in a plumbing service. Ilija has helped me twice and been excellent both times.
Clint Moore
Clint Moore
3 years ago
Josh was very speedy getting my anode rod replaced. He was also provided lots of information that was useful on other potential issues at my home.
jonathan Day
jonathan Day
3 years ago
Ilija was focused and communicated the issue as well as a list of solutions. He was extremely knowledgeable and laid all the options on the table up front. I will definitely be using him in the future.
Jane Applegate
Jane Applegate
3 years ago
Replaced a 12 year old leaking water heater bought from Benjamin Franklin Plumbing. Everything went smoothly from the morning call for help to the prompt (within 3 hours) arrival of Rick Graft. His quick appraisal of the situation and knowledgeable recommendations for replacing some of our outdated fixtures as well as our water heater made my decisions easy. Rick also gave me instructions on the upkeep a water heater needs to last longer. If you call, ask for Rick Graft as your technician. He's a welcome (fairly new) addition to the Colorado workforce. Thanks Benjamin Franklin for sending Rick my way.
Jerome Leyba
Jerome Leyba
3 years ago
Awesome! They did a good job they didn’t try to overcharge me and it was exactly like they said it would be very happy with the work they were quick and efficient I would highly recommend them. Ask for Cristi!
Laurie P
Laurie P
3 years ago
My husband attempted to fix a leak in our shower...ended up breaking a pipe (arrrrgh!)! Leroy came & saved the day - very professional & thorough. Will use again! Thanks
Regina Lee
Regina Lee
5 months ago
We would like Alex to complete all of of plumbing needs!
Chad Wagoner
Chad Wagoner
a year ago
Outstanding service. Showed up on time, was honest about the repair cost and completed the work, cleaning up afterwards.
mark smith
mark smith
a year ago
Cristi did a very good job and worked hard to finish the project. He didn't leave until everything was working properly.
Lisa Zinge
Lisa Zinge
3 years ago
Cristian did a great job! Very professional and took all necessary precautions because of these crazy Covid days we are living in. Did the job quick and left us with no mess to clean. Thank you!!!
Mark McHugh
Mark McHugh
a year ago
I had a blocked up gas line and they got it working top notch for me.
Kim Miranda
Kim Miranda
4 years ago
I really appreciated the service that I received. I had 2 toilets installed and it took no time to get done. Then the service person cleaned up and both bathrooms looked like new! Such a good company!
Steven Bromby
Steven Bromby
6 years ago
I wanted to come online and sing the praises of Benjamin Franklin Plumbing. In particular, Sasha Popovic, who is an extremely dedicated, personable plumber that has always gone the extra mile to help us. Sasha consistently treats my family and our home with respect and professional courtesy. My wife and I value his skill and technical knowledge, and we trust his experience and advice. Thank you, Sasha!
Denise M
Denise M
6 years ago
Sasha is awesome! He has a great attitude and took his time to listen to our concerns and explain everything. We will definitely use this company for all of our plumbing needs
Barbara Holst
Barbara Holst
10 months ago
Alex Baca was absolutely great. Knowledgeable, patient, good problem solver (which my problem needed!), and just a really nice young man to communicate with.
B. Buddy Miller
B. Buddy Miller
3 years ago
My plumber was Ilija Kostainov . what a pro!! I was upset that I could not get my schedualed apointment and would have to take one that would cause me to loose income by cancelling a work schedualed on the same day my new schedualed plumbing wasvset for. Ilija called me and assured me he colud do the job today and be finished by 1pm. He actually was done by 12:30. The work was done rght and in a very profesional maner. I am very happy with the entire outcome of this situation and would be happy to call Ilija again.
Adam Graves
Adam Graves
3 years ago
Christi was prompt, professional and reasonable. He cleaned up after himself, gave us good advice and got the job down right! Highly recommended.
Brittany Brown
Brittany Brown
3 years ago
Fixed our gas line issue in an hour excellent employees who were very courteous, helpful and knowledgeable. Rick Graft and his assistant were the best as far as my family is concerned.
Almetha Lewis
Almetha Lewis
2 years ago
Joshua Danielson and,Joshua, his coworker were excellent in their job performance. They identified the problem and explained what they were going to do. They checked the dishwasher and fixed the toilet. They were courteous and professional. Thank you for sending them.
Almetha. Lewis
Nonella Wright
Nonella Wright
3 years ago
I always want to have as my technician coming in checking all my old pipes he prevented a flood down in my crawl space in my kitchen sink was leaking underneath the pipes were slowly leaking he came in and took care of everything I want him always and for my tech. Chrisi ALWAYS very punctual! He's ALWAYS punctual very professional makes sure everything is dry maintenance MY tankless IF i ever MOVE to a new address HE would be the person that'll be MY tech ALWAYS
Terry Ford
Terry Ford
3 years ago
Ilija was on time and very thorough. He is very friendly. Knows what he is doing. Didn’t sell us things we didn’t need but gave us a heads up on things we need to look at later.
Carrie Gundersen
Carrie Gundersen
6 years ago
We have used Benjamin Franklin for over 15 years for our electrical and plumbing needs (as crisis!). Today, Ilija K. was our plumber, he was on time, professional and very knowledgeable. He was a pleasure to have in our house and spent the time necessary to repair all the plumbing issues we were having. I rate Ilija K. a solid 12 out of 10!
G. Duesler
G. Duesler
3 years ago
Ilija Kostadinov is our plumber of choice. He's very efficient, so professional and had no problem with all my questions. Knows what he's doing, unlike some so-called master plumbers I've dealt with in the past. He tells it like it is and gets it done right the first time. Highly recommend him. In this case, you DO get what you pay for. Thanks, Ilijah!
Michael Stevermer
Michael Stevermer
a month ago
Water filter system had to be fixed.
ken campbell
ken campbell
a year ago
Alex did a super good job and was very good at explaining the situation and walking us through by the process and did a fantastic job of fixing the problem I will recommend Ben Franklin to anyone
E.L. Mahon
E.L. Mahon
6 years ago
Josh came out today and performed my very first drain inspection. He was really thorough and walked me through the process from start to finish. Great job Josh...
Kathleen Brennan
Kathleen Brennan
3 years ago
I have used Benjamin Franklin Plumbing for over 10 years and have always been very satisfied. I have had the same plumber show up for the last 4 visits. Many of these places seem to be unable to retain employees but BJ Plumbing is doing something right if their employees stay for a long time.
Caroline Jamison
Caroline Jamison
4 years ago
Beware. When I called this company to set up appointment the woman that took my information asked multiple times for the same information. I was told that she would get us scheduled for an emergency appointment but didn't have a time available as they would be squeezing us in whenever they could. When I called back the day of the appointment to confirm they were still coming out I was told none of my information was even in their system, let alone that I had an appointment. Very disappointed as we have one bathroom, an infant baby, and sewage backing up into our shower. Wish I had picked a different company so that this repair was completed.
Aaron Lowell
Aaron Lowell
a year ago
I had a busted pipe/valve on my outdoor sprinkler line from ice. The repair was done quickly and seems to be great quality.
Leisa Elam
Leisa Elam
6 years ago
Had a plumber come out to clear our toilets at the business I manage. When he showed up he took the toilet out and set it aside, then let me know he hadn't brought the proper equipment and that he would be back first thing in the morning. The next morning he did not show up and I still had a toilet that wasn't attached to the ground. For the entire day he did not show up or answer my calls. I then had to call another plumber to come in and fix what he had started. Lo and behold this guy had the equipment he needed on him (said he always has it on him) to take care of our situation. Save a headache and call $99 rooter.
Lowell Thomas
Lowell Thomas
10 months ago
Unexpected level of professionalism! Christian explained my options, answered my questions, and completed the job all in a few hours.
Steve DeWitt
Steve DeWitt
5 years ago
Sashay replaced a shower valve. He was the Best! On time, very friendly, and very knowledgeable.
Will call Benjamin Franklin Plumbing the next time we need work done.
Eric Lance
Eric Lance
3 years ago
Jay H has come to the rescue a couple of times for us. Prompt and professional as heck, and gives great advice on how to handle certain situations. Higher prices but also fully insured (faster service too, as they hire more licensed plumbers)
Angie Perry-Martin
Angie Perry-Martin
10 months ago
I appreciate his help in identifying the issue and providing great service & recommendations.
Ron Sheng
Ron Sheng
3 years ago
Leroy came by and was able to troubleshoot accurately and fixed kitchen sink drain leak that flooded the basement. He made a cut through the wall and found where the leak is on the first try, and repair was done in a timely matter.
Jeff Byrd
Jeff Byrd
2 years ago
CONSUMER BEWARE: OVER PRICEING: I have been a customer for a few years: and the Technicians have always been Professional, Recently got quote got to replace my sewer line from My house to the street: I was Charged 188.00 for the Camera to look in the Pipe: after I received my quote: I was a little sticker shocked: So I reach out a few other 5 Star plumbers w/ BBB / no Camera Charge: after get those quotes:the three they three quotes I received . all with 200.00 each other, 10,000 LESS THEN BENJAMIN FRANKIN:Will no Longer use BF for any Service.
MINHAZ ALI
MINHAZ ALI
8 years ago
Did a Sink installation and Drain Line in Garage. It was a 3 hours job but the work was very sloppy. My drywall wall ripped everywhere, damaged fridge door hitting by the Stainless steel sink. It was a 600-1000$ job but charged be 3000$ and damaged all my garage insulation, insulation everywhere. No cleaning was done after the work completed. Emailed service department but nothing was fixed. After a month made appointment for the Faucet connection and service didnt arrive on time. 9-10AM appointment and 11.00AM still didnt show up. They say punctual plumber but never come on time. Pls dont take service from them as the technician will damage your kitchen and they dont even care for it if you complain.Updates : Never Resolve the issue or did credit Back. Very bad customer support. Do not waste your time and money
Dan Freeman
Dan Freeman
4 years ago
IIija Kostadinov for Benjamin Franklin Plumbing Does excellent work. He gave me a fair price for a tankless water heater and installation. Did a great job and cleaned up after the crew. Thanks much Dan
Craig Knotwell
Craig Knotwell
6 years ago
Josh was very helpful and was able to explain our options and did a good job on the work that was done. We have done business with them several times of the years and they are reliable.
Karen Witsell
Karen Witsell
2 years ago
Prompt, professional and courteous. Very much appreciated the great work and attention to detail! I’d recommend Rick at Benjamin Plumbing for all your plumbing needs. Thanks Rick!
John Lutz
John Lutz
3 years ago
Nick Kernan is a fantastic plumber! Very friendly and helpful, and offers great advice. Would give him seven stars but the app only allows five. Mad props for Nick!
Angela Taylor
Angela Taylor
2 years ago
Cristi was quick and efficient at finding the problem. We have some items to repair in our own, but he gave us peace of mind that the problem wasn’t as bad as I thought it was going to be.
jack faber
jack faber
2 years ago
Devon the technician was great. He worked very hard to do the repair as efficiently as possible. I will use him for all my plumbing needs.
Joanne Bevilacqua
Joanne Bevilacqua
a year ago
We r very happy with Llija. He is very customer oriented, and good at his job
The company has been very fair with us and we highly recommend them
Gerry Atric
Gerry Atric
2 years ago
Alex went the extra mile to get the job done and get things back in working order. He also gave great advice on how to avoid more problems in the future. Thank you Alex !
Celena Castillo
Celena Castillo
9 months ago
Very nice guy very knowledgeable and got the job done
Richard Paasch (streetpunkstar)
Richard Paasch (streetpunkstar)
2 years ago
Like the Google Reviews said, these guys are great. Came the same day I called, fixed my problem (and another minor problem we found) and did a great job cleaning up the mess even though I insisted it was fine
Dan Zaruba
Dan Zaruba
2 years ago
They were easy to work with. Called before they came were polite and professional yet easy to talk to. Alex did a great job
Timothy Cochran
Timothy Cochran
4 years ago
The price that was quoted when the technician came seemed high. So we called another company and it was 1/3 the price. Then asking around we have heard how you do your pricing. Job got done and we are very pleased.
Kathy Notary
Kathy Notary
a year ago
Alex did an amazing job on our water heater. You can tell he really knows and enjoys his job.
Rob Masden
Rob Masden
11 months ago
John did a great job and very professional. Also very personable 👍
James Kelley
James Kelley
4 years ago
The plumber techs are what makes this company worth considering. They have assembled a world class team that is full of quiet professionals whose competence is on another level when compared to the local competition. So happy to have found them after so many years dealing with Denver thieves like Plumbline and Applewood.
a j
a j
2 years ago
Cristian and his crew successfully replaced clogged and severely rusted 60-year old cast iron and galvanized drainpipes and stack with new PVC pipes. This included drainpipes below the concrete basement floor. They performed this major task punctually and professionally!
Patrick Owen
Patrick Owen
3 years ago
Alex was incredibly helpful, professional and straightforward. He gave us great advice on our plumbing and I would recommend him to anyone!
Jennifer Godown
Jennifer Godown
2 years ago
This company was scheduled twice to come out to my home for service and twice they did not show up and did not call!! Not ONCE but TWICE!!!. I would not recommend this company to anyone. I have wasted so much time for them to not show up and lost of work. ZERO star rating.
Tim C
Tim C
4 years ago
No Price (or even a range) offered for a (simple) hose bib replacement. After paying the service charge for them to come out and provide an estimate, I decline the work as it seemed quite expensive to me. I later found out the estimate was about 2.5X as much as another local plumber was for the same repair. Will be unlikely to use again
Peter Martinez
Peter Martinez
3 years ago
Ilija Kostadinov was very professional and took the time to explain the situation to me and go over options. His price was more than fair. I would recommend him to anyone.
Westy Smith
Westy Smith
a year ago
The Ben Franklin person, John Taylor was on time, knew what part to get, and installed the filler part nicely. The toilet works well now, thank you.
Olga Coleman
Olga Coleman
2 years ago
Jay was very prompt, professional, friendly, courteous. My problem was fixed without any hassle. I would definitely recommend him!
Jeanette Lloyd
Jeanette Lloyd
2 years ago
Right on time actually a little bit early, very professional very polite very good at explaining what was going on and what needed done. Totally felt like they were trustworthy in their assessments
Kent Karst
Kent Karst
a year ago
Could not fix the water purification system
Did not have the filters. Could have saved the trip if we had known.
Brett Paul
Brett Paul
2 years ago
I was not able to get a fitting out - it was stuck. They removed the old one, installed the new one quickly and efficiently, and cleaned up like they were never here. Good communication throughout.
Eric Gavinski
Eric Gavinski
3 years ago
Leroy was great! Arrived on time and did quality, professional work. Will request him in the future for our plumbing needs!
Katherine Hahn
Katherine Hahn
3 years ago
Rick did a great job. Hebwas quick, thorough, and explained the situation very well. His apprentice was equally professional.
dot williams
dot williams
4 years ago
We have been using Ben Franklin plumbing for several years. Ilija is especially knowledgeable and always professional. Ilija has been able to correct any plumbing problems have had. We rate Ilija and BF plumbing 10 out of 10.
D Williams
Chuck Johnson
Chuck Johnson
3 years ago
Ilija was a very professional individual, explaining what he was going to do before he did it and what the cost was going to be. I would recommend him to all my commercial and personal contacts.
Rosana Morris
Rosana Morris
a year ago
The best plumbing services ever .
Chris is professional, poiite , responsive and efficient.
I would recommend his company to anyone whom needs plumbing services .
Susan Carter
Susan Carter
a year ago
Fantastic customer service with excellent explanation concerning problem and resolution all done for a great price! Very clean work space and Respectful of covid safety concerns. Thanks!
Marc Swanson
Marc Swanson
3 years ago
The plumber talked me through my issue and helped me conclude a service call to snake a line was not necessary at this time. Very professional, ethical and knowledgeable. Much appreciated!
Angela Nesbitt
Angela Nesbitt
3 years ago
Made an appointment online two days ago, and confirmed it by phone minutes later. Received several reminder notifications about my appointment, so I know they had it scheduled. No call, no show. I sat here for three hours and took time off work for nothing.WORST.
Devon Enyedy
Devon Enyedy
a year ago
It was 6:30 am on Christmas Eve and we were desperate; our main sewer line was backed up. Ben Franklin Plumbing was open and they sent out a knowledgeable and competent plumber that morning. Rick solved our sewer problem, even without access to the clean out. Added bonus, he had a great sense of humor!
Traci Henderson
Traci Henderson
2 years ago
Larry moved my kitchen sink drain. He called in a helper named John and they moved the drain in about an hour and a half. They were friendly and efficient.
Paul Brewster
Paul Brewster
a year ago
Benjamin Franklin Plumbing is the best!!! If you need a trustworthy and professional service - this is the company!
Regine Wong
Regine Wong
3 years ago
Nick came before other plumbers i contacted. He was communicative and did not take long to know what the problem is, However, he tried to sell me a power vent water heater that I don't currently have or need. I have a direct vent water heater and that is what it is. I do not need a power vent water heater that costs 4 times more. Even if I do, I will not use Benjamin Franklin because you are not competitive. Home depot can do it for $2k and you want $2500 labor and material. Other plumber will do it for $650 labor only and you can buy the unit for another $700 from home depot. Why you need to do dishonest? Is this the way to keep your business?
Tasha Steward
Tasha Steward
3 years ago
Cristi did a great job on my repair. Called to let me know when they were coming and when there was issues. I’d use them again.
Andrew Kaufman
Andrew Kaufman
2 years ago
Did an excellent job replacing both hot and cold water faucets supplying washing machine. However, the price was outrageous.
Randy Hively
Randy Hively
3 years ago
Broke my shower valve. Unable to shut off water. Shut off main valve. Called BFP, they dispatched a plumber quickly.
Jay was prompt, efficient, and friendly. Thanks for the exceptional service!
Patty Costello
Patty Costello
3 years ago
Jay was prompt, friendly and efficient. He addressed all of plumbing needs. I even had an appointment the same day I called and they were even early. Great service
Sean Adams
Sean Adams
4 years ago
They want to charge $700 to replace a $90 Pressure Valve Breaker. Really? The repair kit is $20. Take your business somewhere that will not cost you $500 above market value. AND they still charged me $50 for a 1 min call. Just give the ridiculous estimate over the phone.
Ben
Ben
a year ago
Leroy Steele ++ I had a great experience and would definitely ask for Leroy and recommend him again!
Adam Glazier
Adam Glazier
3 years ago
They were able to get us scheduled and showed up within an hour from calling on Saturday morning, the technician was polite and fast and took good care of us. If you need help with your plumbing/house, give these folks a call.
Anna Salim
Anna Salim
2 years ago
Cristi was polite and very helpful. He diagnosed and fixed our problem in under an hour. Highly recommend.
Rick Reiter
Rick Reiter
9 months ago
Illiaj is who you want. On time. Professional. Courteous. Cleans up after.
Astrid Ogilvie
Astrid Ogilvie
a year ago
A great job well done :) The plumber who came (Christian) was efficient, professional, kind and courteous. I always choose Benjamin Franklin Plumbing for any jobs, big or small. They are the best!
Richard Gargan
Richard Gargan
3 years ago
Ilija was great! He was very professional and offered advice to prevent any further issues. I would recommend him to anyone.
Nathan Davis
Nathan Davis
6 years ago
Sasha is prompt, professional, and does great work. As long as Benjamin Franklin Plumbing holds onto Sasha, we won't use anyone else for our plumbing needs. Highly recommended.
Becky Addington
Becky Addington
3 years ago
Christi did a great job for us. He was very polite, courteous, and conscientious about his work. Thank you so much.
Rush Daly
Rush Daly
7 months ago
The work is as done efficiently and effectively by a real expert. I am grateful.
Sammy Knoxville
Sammy Knoxville
a year ago
Used them twice...prompt service and response times. Very professional and knowledgeable.
Rene G
Rene G
3 years ago
Leroy and Nick were great. They explained everything in detail, before they started. When finished, all work done was explained to me. Excellent communications skills. Talked so we understood. Both were great with my autistic adult son and very patient with him. Thank you very much for such a great experience, as always.
Stephanie Thompson
Stephanie Thompson
5 years ago
Great service! Josh was professional and fixed our drains very quickly. I would recommend Benjamin Franklin to family and friends! Thank you!
noel hughes
noel hughes
6 years ago
Leroy Steele has provided service for us on several occasions; he has always provided superb service and is welcome any time. I highly recommend him and Ben Franklin Plumbing
Anna Vigil
Anna Vigil
2 years ago
Very professional and attentive a great worker he cleaned as he worked and over all a great guy. We are very please and will be looking forward to having Ilija Kostadinov as our plummer for years to come
Catherine Coates
Catherine Coates
5 years ago
Ilija was wonderful today, improving, repairing and answering a lot of my curious questions. He is super helpful, knowledgable, cooperative, polite and friendly. What more could I ask for?
Sean Baxter
Sean Baxter
a year ago
Had a toilet from them under warranty that started leaking. They came quick and fixed it and it was all covered, just what I would have hoped for. Thank you
Jack Layne
Jack Layne
4 years ago
Purchase and installation went very well with the process completed the afternoon following the estimate . The work on site was excellent, very efficient with good explanations of what was being done.
Robert Dexter
Robert Dexter
2 years ago
VERY DISAPPOINTED WITH BENJAMIN FRANKLIN PLUMBING but hopefully they will fix after this. There people fixed my plumbing problem but caused another with my front steps. After the repair they hauled off a truck load of dirt and my sidewalk started sinking. I have put 2 hundred dollars of dirt back under my stoop to no avail. They fixed the walk once but they didn't compact the dirt or add any so the same thing happened. This was a 8 thousand dollar job with a 40 year guarantee..I have since contacted Benjamin Franklin plumbing 2 times once 2 fellow's came out and said they would get back to me HA!Never happened called again about a week ago the gal said someone would get back with me HA HA! No one has tried yet.
James Haught
James Haught
a year ago
Tony and the other technician I worked with where awesome and knocked out the work fast, looked nice and most importantly works
Marianne Wesson
Marianne Wesson
3 years ago
Cristi was prompt, affable, and extremely competent. We enjoyed meeting him and are very satisfied with the service we received.
Lisa Scott
Lisa Scott
a year ago
Cristian is very personable and professional! He kept me up to date on repair. He went above and beyond.
Phil Kramer
Phil Kramer
a year ago
They did a great job, but boy are they expensive!!
John Wilder
John Wilder
2 years ago
The service was prompt and fast and very professional. Called on 06/26/21 and work was done two days later. Can't be beat.
Peggy Komosinski
Peggy Komosinski
6 years ago
This is the first time I have ever called Benjamin Franklin Plumbing for a repair job. Sasha Popovic arrived on time, told me different possible solutions to my outdoor faucet problem and tried the least expensive remedy first. Fortunately that worked. This is the first time in years that I didn't feel like I was cheated after the plumber left. I will definitely call Benjamin Franklin Plumbing to solve future problems.
Shirley L.
Shirley L.
2 years ago
Ilija Kostadinov, Master Plumber, is the best! Ilija is personable, highly professional and exceptionally knowledgeable and capable. I have utmost confidence in him to resolve any plumbing issue I may have.
RyRy
RyRy
3 years ago
Next day drain clearing service, on time, worked quickly, cleaned up well, price was fair. I pick a full service company to do drain cleaning in case something happens and a repair is needed.
bu hug
bu hug
3 years ago
I would recommend this company to everyone. Our technician went above and beyond our expectations. The quality of his work and his professionalism were unsurpassed.
Eric Gavinski
Eric Gavinski
3 years ago
The plumber Jay was great. Professional, knowledgable, friendly, and on time. Would give him higher than 5 stars if that was an option.
Dawn Gould
Dawn Gould
2 months ago
Leroy was awesome!
Rob Brownson
Rob Brownson
a year ago
Excellent and professional service! John was knowledgeable, communicative, and does quality work. Highly recommend.
Gloria Jackson
Gloria Jackson
6 years ago
Thank you to Leroy who came to my house to complete a checklist presented by a home inspector. Leroy was very professional and clear in explaining the work to be corrected.I would request Leroy in the future.
Rory Oetomo
Rory Oetomo
a year ago
Great service and Tony was able to detect the problem in a minute and fixed it shortly thereafter. Will recommend Tony to anybody without hesitation .Thanks Tony
Tom DiLeo
Tom DiLeo
3 years ago
Cristi Guias performed our annual hot water heater flush. He was personable and professional. We are very satisfied.
Lyndsee Frankel
Lyndsee Frankel
5 years ago
These guys arrived exactly when they said they would. They were efficient, yet fast, and they explained everything they did. They also gave me instructions for preventative maintenance. Highly recommend.
Marie Loftesness
Marie Loftesness
3 years ago
Cristi did a great job in a very short time. Explained what needed to be done & what he did. I am very satisfied.
Suzy Delahunt
Suzy Delahunt
10 months ago
Alex was incredibly helpful & solved my issue quickly & thoroughly. He Helped me understand the different options & come to a good resolution
Brian F
Brian F
13 years ago
I, too, have had confusion betwen this company and the other similarly named Candlelight. This one on Kalamath is the good one. They do plumbing, HVAC and electrical. I doubt they are the cheapest, but they are by far the most professional and accommodating company I have every dealt with. No stranger to doing the work myself, they have never tried to pull one over on me (nor my wife who knows nothing about these kinds of things). After some bad dealings with low-ball companies, I have had them do about 5 jobs, from small maintenance to a large renovation, and will not use anyone else. They will try to sell you a service plan which I have found is worth every cent since it works for all services (it gives you a percentage off every visit, waived trip charges even for weekends and after-hours, better time windows, and free annual furnace cleaning and electrical inspection). Depending on how much work you need, it may pay for itself on the first visit.
Celine
Celine
3 years ago
We love using Benjamin Franklin for all our plumbing needs! We already know they do a fantastic job and know it’ll be done right the 1st time they come out!
Paul Coriell
Paul Coriell
8 months ago
Ilija did an excellent job repairing my plumbing and replacing my garbage disposal unit.
Edyta B. Diaz
Edyta B. Diaz
11 months ago
Standard maintenance - Christian was very polite and professional, quick and helpful
Nancy Miller
Nancy Miller
a year ago
Tony went above and beyond! (And let my husband follow him around and watch everything he did)
Pat Schneider
Pat Schneider
3 years ago
Prompt to the house. Gave me several payment options. Wonderful service! I will call him again for another project I have in mind soon.
rick reiter
rick reiter
2 years ago
Same plumber now for five years. Always prompt. Always professional. Whenever they are done, there are no outstanding issues. And they clean up.
Steve Tuite
Steve Tuite
2 years ago
They did a great job. It was fast and Cristian was very professional and polite. Thanks for a job well done.
Matt Garofalo
Matt Garofalo
10 months ago
Great service and great value. Will use them again.
Arran Dolan
Arran Dolan
a year ago
We have always used Ben Franklin. They are prompt, professional and do great work!
Cathy Tarter
Cathy Tarter
2 years ago
Ilija was TERRIFIC!!! He's a great plumber, knowledgeable and personable. Your company definitely has a Keeper! Thank you Ilija!!!
backtobasics
backtobasics
9 months ago
Very professional and diligent with his work.
Jeanne Hernandez
Jeanne Hernandez
a year ago
The technician was friendly, competent and very professional. He did a great job!
Takatyun
Takatyun
2 years ago
The 24/7 is for their scheduling only, called around 10pm on a Friday and got scheduled for an open schedule Saturday. Once Cristi called he was here within the 30 minutes since he called. Had to use the medium and large snake but he unclogged the problem.
Michael Wright
Michael Wright
2 years ago
Great service, was able to advise and show the issue. Was able to answer questions confidentiality, as well as provide information on a future service. Highly recommend them.
Michael Espinoza
Michael Espinoza
6 years ago
Technician Sasha is well versed in his profession. He was highly informative and was efficient in his responsibilities. I would recommend and request Sasha in future service needs.
Dan Kitterman
Dan Kitterman
3 years ago
Leroy came out on Thanksgiving. He was absolutely fantastic and professional. If I need plumbing in tge future I will definately as for him.
Molly McGough
Molly McGough
2 years ago
I used Alex to help with an inspection and quote for some work that needs to be done. He was very helpful, explained things thoroughly and things didn’t feel rushed.
Thomas Gonsoulin
Thomas Gonsoulin
8 years ago
Have been trying for nearly two month to cancel my service contract: BF plumbing, Direct Energy, HWA. NO success so far with refund >6 weeks. Getting the runaround. BE VERY CAUTIOUS ABOUT SIGNING A SERVICE CONTRACT WITH THIS COMPANY!
Cole Dudley
Cole Dudley
3 years ago
Jay did an excellent job. He was very knowledgeable about the task at hand and did everything in a very timely manner!
Justin Holderness
Justin Holderness
3 years ago
Ilija was extremely helpful and did a great Job. We signed up for reoccuring membership service because of how great he was. Thanks Ilija!
Karen Ybarra
Karen Ybarra
3 years ago
He showed up when he said he would. Called me 15 minutes before he arrived. Answered all my questions. Very professional. I will call again to have my plumbing work done.
Shawna Colorado
Shawna Colorado
3 years ago
I have nothing but good things to say about Cristi Guias. He is always professional, and takes care of whatever plumbing issues I have in my home.
Steve Andreini
Steve Andreini
2 years ago
Alex was very professional and friendly and explained my new water heater. Also the scheduling process was easy.
shannon kuehl
shannon kuehl
3 years ago
Christian was very professional and timely. He was extremely thurow and explained what was wrong. I would recommend him again.
roy carden
roy carden
3 years ago
Leroy found the issue immediately, showed it to me and explained what the choices are to repair it. Worked quickly to replace the faucet and cleaned up after himself.
Edmund Steigman
Edmund Steigman
6 years ago
Sasha has been great, replaced both spigot hoses and two faucets. We been very happy with the service that we receive from Benjamin Franklin plumbing.
Matthew Levien
Matthew Levien
3 years ago
Leroy was excellent and helped me understand what he was doing as well as what needed to happen in my house. Great service.
Marie Martinez
Marie Martinez
a year ago
Alex was kind, did a good job and pointed out things that we could do ourselves.
Joe Montoya
Joe Montoya
4 years ago
Sasha was very professional, quick and efficient. Excellent customer service. I will definitely be calling Benjamin Franklin plumbing again.
Stacey Kurath
Stacey Kurath
3 years ago
Excellent service and very professional plumber. Also respectful by putting on shoe covers and wore a mask the whole time. Couldn’t have gone better!
Rachel Christeson (Robinson)
Rachel Christeson (Robinson)
2 years ago
Able to get an appointment quickly and right in time. Ilija was very professional, explained everything and got all our issues resolved!
Socorro Quinones
Socorro Quinones
3 years ago
Jay did a great explaining what our issue was. He was able to complete what was expected.
Thanks Jay for your help and time.
Csilla Pulai
Csilla Pulai
4 years ago
Josh was my plumber today. Very polite and friendly. Explained very thing he did so I could understand. Alway like the people working for Benjamin Franklin.
Kelli Shuter Cessna
Kelli Shuter Cessna
8 months ago
Cristian has been great to work with.
Kimberly B Stone
Kimberly B Stone
a year ago
Really an excellent business. Helpful, professional, quick, friendly and competant.
Barbara Sidelko
Barbara Sidelko
7 months ago
On time!! Excellent communication of arrival time and work required.
Edna Thompson
Edna Thompson
3 years ago
Did no check to properly diagnose the water leak but quickly gave an over $1000 service fee for job. Only plus, waived $50 service fee.
Ricardo Collection
Ricardo Collection
4 years ago
The work was completed on Sunday with no extra cost. The plumbing repair was done in a professional manner. I'll use them again when needed.
Bob Sturm
Bob Sturm
8 months ago
He did a good job on my plumbing needs.
Lavelle Caldwell
Lavelle Caldwell
3 years ago
Leroy was knowledgeable and professional. He resolved our pipe humming in a timely manner.
Tyler Randolph
Tyler Randolph
3 years ago
Rick was knowledgeable, transparent and honest about our current situation and long-term items to plan for. Would use BGP again.
Belenda Tonge
Belenda Tonge
3 years ago
Ilija solved our drain issue in short time. He was professional, efficient and courteous. I will call Benjamin Franklin Plumbing again.
Lee Newman
Lee Newman
2 years ago
Quick efficient and I’m pleased to say the job was done with appropriate use of PPE. Who knew you could remove and install a new toilet in about 15 minutes?!
Beth Lenhart
Beth Lenhart
2 years ago
The plumbers that are working for Benjamin Plumbers are so good I remind using this company. Cristi just did my plumbing problems and does really good work at a good price.
kayla hammons
kayla hammons
7 years ago
I love Ben Franklin Plumbing! They are always on time. They are under new management and doing honest work. I would recommend this company to every one I know.
Ibrahim Onat
Ibrahim Onat
2 years ago
Cristian was very courteous, knowledgeable and efficient in providing service for my water heater. I definitely recommend him.
william moore
william moore
11 months ago
I learned so much about the house so I can make good business decisions.
Raymond L
Raymond L
3 years ago
Great and professional as always, Benjamin Franklin Plumbing over the years has been first class, and Tech Jay .is superior! All the best...
Marge G
Marge G
3 years ago
Lliga was terrrific, very articulate, knowledgeable and helpful. Benjamin Franklin Plumbing is the BEST! The job was done quickly and efficiently.
Travis Johnson
Travis Johnson
3 years ago
I have been very happy with Benjamin Franklin Plumbing. They have been easy to work with, happy with the quality of the work, and the people they have working are friendly and professional.
Karen Akers
Karen Akers
6 years ago
Sasha came out today and once again took care of my plumbing needs.he is the best man to do the work.I ask for him always and can count on satisfaction. Thank u again.Karen akers
Michele Reekie
Michele Reekie
a year ago
Same day service. Next day install. Technician polite, knowledge and on time.
Gerry Stellern
Gerry Stellern
2 years ago
Technician did an excellent job repairing the main pipe to the irrigation system He was efficient, courteous and professional
Good job completed quickly
Alicia Bryant-Mayes
Alicia Bryant-Mayes
2 years ago
As a realtor, would not recommend this service to anyone. My client was overcharged and charged. They charged my client $1100 for repair to a faucet and sink lavatory. Shameful!
Sue-Lin Toussaint
Sue-Lin Toussaint
2 years ago
Ilija was very professional and efficient. I also found the receptionist I spoke to at Benjamin Plumbing to be very polite and helpful.
Michele Elliott
Michele Elliott
3 years ago
Jay really worked hard for us! He had to really work to get our new hot water heater in but he kept at it and we are really pleased!
Russ Davidson
Russ Davidson
9 months ago
control issue - reser and verified working condition
Haley
Haley
3 years ago
Cristi was such a helpful and sumpathetic plumber. Really went above and beyond to help us as renters. Would totally recommend.
Adrian Aguilar
Adrian Aguilar
a year ago
Great service!! Christi came and fixed our problem! Very professional and respectful!
nasreldien elhassan
nasreldien elhassan
6 months ago
On time, good customer service
Tammy Springer
Tammy Springer
3 years ago
It turned out to be a minor issue, was quickly resolved and I was even able to take care of business over my lunch hour. Great job!
Ed Hansen
Ed Hansen
10 months ago
Cristian was very professional and did a great job and answered all my wife’s rapid fire guestions
Jone and Roy Sommers
Jone and Roy Sommers
2 years ago
Devin was very nice and professional. He took care of our Hot Water Heater and replaced the Rod. Thank you Devin.
Janice Poteet
Janice Poteet
3 years ago
Jay gave us a curtesy call to let us know he is on his way. Arrived on time and answered all our questions. Thank you!
Steve Edwards
Steve Edwards
2 years ago
Routine maintenance. He was prompt and professional. Did everything that was expected. He was very personable. Would defiantly recommend.
Tina Berglund - CDHS
Tina Berglund - CDHS
6 years ago
Sasha replaced my outside faucet so that I can keep my water on all summer without the leak. He did a Great Job!
GeorgeF Fischer
GeorgeF Fischer
3 years ago
I have been using Benjamin Frankie for about 20 years they have always been outstanding. The work is top flight.
Powder Stone
Powder Stone
3 years ago
Look, the technician did great work, but the prices were astronomical. I feel robbed gently. The technician was fast, that's for sure. Terrible prices.
Doug Stonehocker
Doug Stonehocker
6 years ago
Sasha is great.He was full of very good advice on maintaining my water and sewer system.Looking forward to seeing him next year.THANK YOU
Jean Weidner
Jean Weidner
3 years ago
The plumber from Benjamin Franklin Plumbing fixed our problem which turned out to be very small extremely quickly, with the highest level of professionalism including COVID 19 preparedness.
Mark Trebelhorn
Mark Trebelhorn
3 years ago
Very good job. This guy really gets it. Solved our problem very quickly. Plus he seems like a really good person. That combination is hard to find.
jasmin dolamic
jasmin dolamic
a year ago
Great service and really professional. I would use them again and I would highly recommend them.
olivia
olivia
3 years ago
Very professional. Very knowledgeable. Showed up on time (actually a bit early!!). Would use/recommend BF again. Thanks John G
kristi sargent
kristi sargent
3 years ago
Leroy worked very hard to get me hot water again . He was courteous an explained things very well . I would highly recommend lerory
Ernie Cruz
Ernie Cruz
9 months ago
Friendly knowledgeable Took the time to explain everything
Jeff Gorder
Jeff Gorder
2 weeks ago
LeRoy was awesome! Very professional!
Janet Cline
Janet Cline
3 years ago
Iilya did a beautiful job helping me select fixtures for and powder room, and his install was perfect and timely.
Gregg Veal
Gregg Veal
3 years ago
Very dedicated to satisfaction and informative concerning process. Trip to secure materials wasn’t an issue as their return was quick.
Mike Ahrens
Mike Ahrens
a year ago
Awesome job, quick, on-time, very friendly.
Highly recommend!!!
Holly Murphy
Holly Murphy
2 years ago
Great service, friendly guys, quick and efficient. Definitely will use this company again next time something pops up needing a fix (and it will, it always does).
Todd Scranton
Todd Scranton
11 months ago
I’m glad Ilija was able to fix my toilet
Karen Durica
Karen Durica
6 years ago
Sasha came out to maintain our water filter service. He was excellent. I highly recommend him
Jennee Schwartz
Jennee Schwartz
5 years ago
Sasha advised me to wait to repair my plumbing until I could get a better deal since it wasn't emergency. He explained clearly what the problem was with my plumbing in my house.
Toni Petersen
Toni Petersen
6 months ago
Great job, high quality work, friendly and professional
J C
J C
6 years ago
Josh was courteous and resolved all questions and issues - from the water heater flush to the water filtration system and shower fixture replacements. Thank you, Josh!
Dave DiOrio
Dave DiOrio
6 years ago
Great service. Very fast and friendly. Sasa came out and took care of everything. Sasa was great to work with, he was very knowledgeable and personalanle.
Brian Davenport
Brian Davenport
2 years ago
Friendly professional service. Explained issues and options to assess repair needs then worked to schedule in a timely manner.
Lewis Winston
Lewis Winston
8 months ago
Leroy did a great job.
Virginia Buckley
Virginia Buckley
6 years ago
Josh was on time, called prior to coming, checked all of the plumbing and made recommendations as needed. Great service as always. Would recommend this service.
Bradley James
Bradley James
6 years ago
Sasha has been to my place a couple times for fixes and is always friendly, communicative and attentive. Highly recommended and knowledgeable.
Judith De Jong-Radebaugh
Judith De Jong-Radebaugh
8 months ago
Mostly estimate right now. Cleaned up mess!
Reggie Mojica
Reggie Mojica
2 years ago
had spigot out in backyard replaced. Alex was very informative and straight forward. He had spigot replaced w/in a few hours.
Jim Finegan
Jim Finegan
3 years ago
Alex arrived promptly, got the work done efficiently and did a good job. He knows his business.
Sean Jordan
Sean Jordan
3 years ago
Replaced valve cartridges in old bathtub faucet. Plumbers were dispatched quickly, matched the old parts and pieces and completed the work quickly.
Ryan Rish
Ryan Rish
4 years ago
Phone operator was not educated on the services provided. The 1st question I asked was do they service commercial/ business’, to which he replied yes. He even asked the name & spelling of the business. 45 minutes later I receive a call that they do not service business.
Karen Richards
Karen Richards
3 years ago
So professional, friendly and knowledgeable. Wish I could give more than 5 stars... went over and above our expectations... thank you!
Dan Blodgett
Dan Blodgett
5 years ago
Sasha was great as always. Friendly, considerate, professional and helpful. Always goes above and beyond to complete the project!
David Price
David Price
3 years ago
I had a new furnace installed and suddenly I had no hot water. Rick saw the problem and resolved it immediately and I now have hot water again. Thanks.
Beverly Spotz
Beverly Spotz
2 years ago
Ilija was great. He installed a gas line to our kitchen so we could have a gas range.
Cecilia Serna
Cecilia Serna
3 years ago
Pleasant and knowledgeable technicians. Have been using them for decades. Join their membership to receive discounts and expedited service.
Harry Sorling
Harry Sorling
2 years ago
Very good job, very professional, excellent work, would ask for Leroy next time I need plumbing work done. Very satisfied!
Suzanne Larimer
Suzanne Larimer
8 months ago
Maintenance. Cristi always does a great job!
David Ogletree
David Ogletree
3 years ago
Great job. Quick and efficient. Suprised it cost over $500 but it is what it is. A bib replacement
Rick D
Rick D
a year ago
They are always professional, knowledgable, and stand by their warranties.
Dan Albracht
Dan Albracht
a year ago
Service Noritz tankless water heater
Christian very personable and friendly and a great asset to the company.
Lee Claymore
Lee Claymore
a year ago
Ilija always does a great job of fixing the problem and cleaning up afterwards. Great guy!
Lee Fawcett
Lee Fawcett
2 years ago
Great service, very knowledgeable and personable. Took great care to be sure the job was done perfectly and doubled checked for leaks, etc.
Carla Knutson
Carla Knutson
3 years ago
Very courteous, upfront, and professional. Needed pipe extensions if he was done within 30 minutes.
Sharon Shedd
Sharon Shedd
3 years ago
Alex was punctual, friendly, knowledgeable, and efficient! Would welcome him back at any time.
Michael Forney
Michael Forney
5 months ago
I canceled because I got to run
Belinda Porter
Belinda Porter
3 years ago
Leroy actually restored faith for me in Benjamin Franklin. He is very knowledgeable and thorough!
kathryn einspahr
kathryn einspahr
9 months ago
They are always professional and friendly. Leroy is the best and his guys that come with.him are wonderful.
Michael Davis
Michael Davis
3 years ago
I've had the same plumber for three separate issues, and he has done excellent work at all times. He also wore a mask and booties.
calvin bennett
calvin bennett
4 years ago
Really seems very bait and swiths if you ask for any kind of pricing they tell you that only their techs have that info. Don't ever do business with a service company unless they can give you a ball park at leadt
S K
S K
a year ago
Alex is knowledgable, reliable, straight-talking guy with tons of experience and pride in his work.
Kathy Lucero
Kathy Lucero
4 years ago
Leroy and Jay were very professional and quick. They did a great job.
Emily Tweed
Emily Tweed
3 years ago
Rick was very personable and helpful with my concerns. So much better than the last plumber that came.
Doug Sunada
Doug Sunada
3 years ago
Such a Professional from the email to the courtesy call from Christian when his arrival at the house was going to be to the explanation and cost factor of the work......... If I need a plumber again I would call him
Unknownimports Fredwardwaffles
Unknownimports Fredwardwaffles
2 years ago
Called at 12am because i had a huge leak they came first thing in the morning and got it done not even in 30 minutes will do business again,Ilija was super proffesional and friendly
Melanie Bailey
Melanie Bailey
a year ago
Leroy was great and very knowledgeable.
Renee Burris
Renee Burris
5 months ago
We had frozen pipes
Michael Gold
Michael Gold
10 months ago
Very easy, would recommend again
Nick Bear
Nick Bear
3 years ago
The service provided is honest, and the quality of there work is great. Would recommend using for any plumbing need.
Carol Bunnell
Carol Bunnell
3 years ago
I needed them to work around my schedule and work with the people installing the furnace, water heater, broken pipes, and nosy pets. I’ve forgotten many things but they are all my angels. I have a normal house again.
Jose Loera
Jose Loera
5 years ago
Jay was on time, very courteous and friendly. Plus he was very professional and informative at all times.
Sean Kelly
Sean Kelly
3 years ago
Alex is the man! - rebuilt my cool but rare Canadian model toilet - professional and courteous
B Nielsen
B Nielsen
3 years ago
Leroy was great. Not cheap, but knew what he was doing and got it fixed quickly.
Danielle Kubler
Danielle Kubler
a year ago
Christian did an amazing job! Professional and detailed.
Chris Slaughter
Chris Slaughter
2 years ago
Fair pricing and Iliya was super communicative and professional. Will use them again.
teresa mcclinton
teresa mcclinton
2 years ago
They were efficient doing the job, that other plumber that hired before make it look so difficult to do job.
Thank you so much Benjamin Franklin plumbing!!
Phillip Tomlinson
Phillip Tomlinson
6 years ago
Technician was very efficient, professional and courteous. On a scale of 1 to 10 (excellent) I would rate him as a 10.
Jack Martin
Jack Martin
3 years ago
Leroy was great and completed job efficiently and with explanations. He is a-one in my books

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