Description
We only specialize in water heater replacements at affordable prices
SERVICES
Drain cleaning, Garbage disposal repair, Sewer repair, Shower repair, Toilet repair, Water heater installation, Water heater repair, Back Flow Prevention, Carbon Monoxide Leaks, Circuit Breaker, Cleaning Installed, Commercial Electric, Commercial Gas, Commercial Water Heaters, Copper Piping, Drip Pan, Electric Heat, Electric Heat Pump Water Heaters, Electric Upgrade, Electric Water Heater Repair, Electronic Diagnostics, Emergency Shut Off Valve, Expansion Tanks, Free Advise, Free Delivery, Gas Line, Gas Line And Ventilation, Gas Or Electric, Gas Tank, Gas Tankless Water Heater, Gas Tankless Water Heaters, Gas Tankless Water Heating, Gas Valves, Gas Water Heater Repair, Heat Pump Water Heaters, Heater Diagnostic & Repair, Heater Operates, Hot Water Heaters, Hot Water Maintenance, Hot Water Recirculation, Installation & Maintenance, Installation Heat, Installations & Repairs, Licensed Installer, Mineral Buildup, New Water Heater Installation, Permit Service, Recycling Water, Regular Maintenance, Repair Or Replace, Repair Work, Replace Expansion Tanks, Residential And Commercial, Same Day Service, Tank Type, Tank Vs Tankless Water Heaters, Tankless Diagnostic, Tankless Heat, Tankless Installation, Tankless Repair, Tankless System, Tankless hot water heater, Tanks Flush, Traditional Water Heaters, Ventilation Stacks, Warranty Maintenance, Warranty Repair, Water Connections, Water Damage, Water Delivery, Water Heater Replacement, Water Heaters And Boilers, Water Heating Systems, Water Leaks, Water Piping, Water Softener, Water Valve,
Reviews
Fast to quote, quick to install. Team member was polite and professional. Provided usage tips and cleaned up when done.
thorough and knowledgeable
Alberto did a great job! This installation presented some challenges and he met them all. Water Heater Pros exceeded our expectations.
Anthony Edmonds
a year ago
anthony d'juan
2 weeks ago
Big thanks to Andrew who installed our water heater. Thank you to Steve who came out and did the diagnostic. Thank you to your company for fantastic professionalism.
I noticed a leak in our water heater and called for an estimate, which I received the same day. The installation was scheduled for the next day. Patrick and Sean arrived promptly and did an excellent job. They were very courteous and professional and demonstrated great skill throughout the process. There was also an electrician (didn’t get his name) on the team with them who was equally as professional and also provided excellent service. This company demonstrates outstanding service!
I wish I could give 0 stars but 1 will have to suffice for now.
On 7/19/17 we purchased a Rennai RUR98cw Tank-less Hot Water Heater from Water Heater Pros for a grand total of $4189. Immediately after installation we began having issues with the heater. When used it would often stop working, beeping loudly and, of course, no hot water until we manually re-set it. We had these guys out several times and they said they it's the manufacturer's problem. This went on and on for several years and we got ZERO help or satisfaction from anyone.
So, fast forward to November 2020. We decided we'd had enough, family was coming for the holidays, and we were tired of cold showers. (due to Covid we did not have any family for the holidays) We hired another company to come and install a brand new regular tanked hot water heater. It seems the Water Heater Pros aren't so professional after all. It was immediately evident to the new company that our tank-less Rannai was incorrectly installed.
For starters the Water Heater Pros did not pull a permit as required. Secondly, the gas hook up for this model requires a 3/4 inch gas line and we only have a 1/2 in gas line. All the WH Pros did was put a 1/2 to 3/4 inch elbow in just before the unit. Our new company said that the teak-less Rennai requires a 3/4 inch gas supply to work correctly. So we finally found out why the unit never worked. Further, these tank-less water heaters require a condensation drain. The WH Pros drained ours through the previous water heater's overflow drain which drained onto my front porch. Since tank-less hot water heaters drain quarts of liquid each day my front porch was a mess. I had to place a bucket under the drain and empty it daily.
None of their job would have passed inspection had they pulled a permit.
Please do yourselves a favor, find another company.
The owner says he would have fixed had he known yet we talked with the company on multiple occasions, they came to the house, they could not solve the problem. They said we had to talk with the water heater manufacturer and we did that too. NOTHING was accomplished. NOTHING was done. Despite the good reviews I would caution everyone not to use this company.
Joshua Kaizuka
8 months ago
I noticed that the stand that my water heater sits was wet and so I started looking for someone to take a look at it. I called Water Heater Pros and actually talked to a live person who quickly offered to have someone come out right away and asked how old the water heater was. Well, it was almost 20 years old so they told me it would need to be replaced and offered three choices heaters. Valentin came out to replace things and he was such a great guy. Looked at the existing setup, explained what he was going to do, and after the installation, went over the codes that the new heater could flash, why it was important to flush the heater every six months and that it only takes 5 minutes. I've had a water heater replaced before and no one ever explained things like Valentin did. He also showed me the 20 years of gunk that flushed out of the old water heater and have to say I already set up a flushing reminder on my cell phone.
Not only did Valentin clean up afterwards, he left it cleaner than it was before!
Chris Elliott
6 months ago
Great communication. Professional and courteous. Very clean and quality installation. I was going to do it myself but they made numerous upgrades for new code compliance. Very glad I went with them.
Gilbert Venegas
10 months ago
Excellent service and prompt response. Would highly recommend.
Scott Hector
9 months ago
Andrew did a great job for us, replacing our water heater. His work included putting drain pipes under house. He was very efficient and pleasant!
Anthony Doyle
3 years ago
Our cheep Kenmore went out the other day. On 4/30 I contacted WHP and had a representative come out and give a fairly priced and detailed estimate and a in depth rundown on how install would go. First thing today (5/1/20) at 8 am electrical came out and about noon two service men came out replaced our old heater with a new, larger, and more energy efficient model in record time. this included all adapters and fitting for the conversion at not tacked up price. They also removed the old unit at no extra cost. Great experience and very professional. I would highly recommend.
Jon Radcliff
9 months ago
My water heater completely broke, leaking water all over my garage. They called me back, fit me into their already busy schedule, and replaced the water heater the same day. Andrew was awesome, very professional and he got the job done quickly. I won’t use any other company, if I have an issue I’m calling them again.
Steve Lohmann
6 years ago
I had an excellent experience with Water Heater Pros. They were polite, professional and efficient in their installation of our new gas A.O. Smith water heater. The new unit is working fine, and provides hotter water in a shorter period than the old one.
After the installation I had some normal grit and sediment move through my older, galvanized pipes, to the extent that the bathroom valve clogged. I called Sid for advice, and he volunteered to come over and help. In what I can only say was above and beyond, he removed and replaced the stuck valve, taking time out of his day to help. Old school service from a real pro, and a nice guy to boot.
These folks are GREAT!
We’ve been trying to get our Home Warranty Company (ORHP) to answer their phones or faxes for 3 weeks. Out of frustration, we called Water Heater Pros on a Friday afternoon, Steve was on site within a few hours, gave us 4 different options. He answered all our questions about tankless versus tank systems, both gas and electric. He was even able to discuss our electric panel status with their electrician prior to leaving our house.
It’s now Monday at 1pm. Andrew showed up early this morning, answered all questions and got straight to work. The new heater is installed, the electrical work is finished and our water is heating up!
If you appreciate great service, quality work done by professionals, give these folks a call!
My tech Andrew was amazing. He was details oriented and made sure the whole system was correct he gave el detailed Information. The whole process was smooth.
Donald Hatfield
8 months ago
Received a call from Alberto to tell me he would be arriving in 30 - 40 minutes. Once arrived he was very professional to tell me how he was going to install the tankless water heater and the approximate time he will take. Also told me that there will be another person to help install the gas line. Both people were courteous and didn't mind if if asked question... Very happy with the job they did.
Good prices and work performed as advertised
Jerrel Bolds Jr
6 months ago
Valentin was excellent, friendly, clean, and professional. The installation looks great. He fixed a problem left over from a previous installation without charging extra.
Andrew is a nice guy, and a thorough tech.
Thank you!
Kirby Garrett
2 years ago
Our 35 year old water heater died in the morning and we were up and running with a new one in the afternoon. Thanks to WHP for great customer service and Patrick, who did the install by himself in record time. 5 stars easy!
Called on Saturday...water heater i stalled Monday...excellent and fast service. Thank you
Tony Haraguchi
5 months ago
Andrew was my tech and was absolutely awesome. He spent time to walk me thru my options etc. True professional and I recommend him to all family and friends! Thanks Andrew!
Excellent service. Steve explained the different types of water heaters and rebates. Andrew installed the water heater and explained how the heater works and the programming functions. I was completely satisfied with the service and have recommended Water Heater Pros to my family, friends and on the Next Door soup.
I hired these guys for water heater replacement and I couldn't be more pleased. Their estimate was competitive with other companies and they resolved a tricky outdoor vent situation that other companies didn't seem to know how to handle. They came the next day, took their time, and did high quality work. They even recommended a different sized water heater (than the broken one) that was more appropriate to my home's needs at an overall cheaper cost. Be wary of companies that offer mutiple services such plumbing, sewage, HVAC, and water heaters. Chances are they are not pros in any one thing. With Water Heater Pros, you are getting the best because it's pretty much all that they do and they have perfected their craft. Water heaters aren't cheap so I highly recommend going with a company that specializes. It's definitely something you want to get right the first time!
The guys at Water Heater Pros were awesome! They came out to give an estimate quickly and was able to start the work the next day. They did a great job!
Water heater install. Technicians were very knowledgeable, professional and friendly. They cleaned up after the work was done and explained how to use the ne we heater controls. Highly recommend them and this company!
Called and got quote quickly by phone, cost was lower than other bids so made appointment for two days later. Received quote details via email very quickly. Technician (Andrew) arrived on time, completed installation as described in the quote details, with no extra costs. Andrew was very friendly and professional and took the time to clean up and instruct me on operations.
Valentin and Marian were on time and their workmanship was great. Pleasant experience.
I found Water Heater Pros on Yelp and they had alot of 5 star reviews so I gave them a call and spoke with Erin about swapping out my bad water heater for a new one. She was very pleasant on the phone, asked me some questions about what type of water heater I had and she talked about a couple of different types of water heaters I could go with. I asked if she could send me a quote with the options which she did within an hour. Each option was very detailed with what was included for each one along with pricing so I decided which one I was going to with and called back to set up the appointment for the following day. Andrew was the technician that showed up for the appointment. He was very professional and explained to me what he was going to be doing and then went to work finishing the job in a couple of hours. It looked great with all new equipment, he did not leave a mess and explained a few things about the water heater including how to light the pilot light and adjust the heat. I was very happy with the whole experinece and I would highly recommend the Water Heater Pros. They definitely will not dissapoint!
Marshall Carter
a year ago
Going through many, many calls for water heater quotes, I could tell right away Steve was a straight shooter. He gave me a great deal, and a quick turnaround.
Valentin did the install, and I couldn’t be happier with the job he did. He had to make a lot of alterations to the closet/door and got everything buttoned up perfectly. Super nice guy, and great at his job!
Seriously couldn’t recommend these guys enough, they really earn their company name.
My water heater started leaking. After obtaining bids from 3 contractors, I selected Water Heater Pros to replace it with a new tankless model. The company has good online reviews & submitted the most detailed, itemized & professional estimate as well as the best pricing. Alberto & Carlisle arrived on time, were professional, polite & thorough. This was no easy task because the water heater is in a small quarter basement. They carefully removed the large old tank, installed the new one in a convenient location, provided the owner’s manual, showed me how to operate the system, & left me once again able to run my dishwasher & enjoy hot water in my home. Water Heater Pros have my strong recommendation.
Andrew was great. He installed the 40 gallon water heater in the time specified then went over all the pertinent information about the water heater and answered all my questions! I highly recommend this company!! Great job!!
Highly recommend these guys. Very professional and courteous staff. The quote was honest and fair. After contacting the No Suprise guys Bell brothers, I was surprised by how far off their price was. I found these guys online with great reviews and was very glad I went with them. The price and service matched the 5-star reviews on line.
William de Lay
5 months ago
Our old water heater displayed an error/fault code, and produced only luke-warm water.
Called Water Heater Pros and they were very responsive and polite. They very promptly sent Tech Valentin out to first assess the situation. Turned out that repairing our old water heater would have been almost as much as getting a new one.
So we opted for the new. The very next morning, Tech Andrew came out to install our new heater. He actually came earlier than estimated and went right to work. Andrew was professional, diligent, polite, and knowledgeable. Andrew installed our new heater very quickly, and did a fantastic job. He even cleaned out the old webs, dust, and rusty crud. Andrew also did a great job of follow-up by flushing rust and debris from our pipes. He also adjusted our house settings.
Andrew did a super job. A+. Very polite and helpful. Valentin was also courteous and excellent.
Would gladly work with these guys again.
Stephanie Martinez
a year ago
Alberto was the best!!
Valentin was very nice and professional. He was very Informative and we didn’t feel like we were being taken advantage of. Will use this company again as well if the need arises!!
Michelle Fristoe
a year ago
Valentin came out to replace my hot water heater. Was prompt and took time to explain everything. Friendly, knowledgeable, and even got along with my dog and cat.
My water heater failed over the weekend. I called Water Heater Pros first thing Monday morning and they were able to accommodate an appointment for a new water heater the same day.
They provided transparent and competitive pricing up front and were very professional throughout the entire process.
Service Technician Andrew was very thorough and knowledgeable. He took the time to explain the entire scope of work. The work was very neat and he cleaned the work area upon completion.
They specialize in one area - water heaters!
Great experience as a first time customer and I would definitely recommend to others for water heater needs.
Bought a truck from the owner of Water Heater Pros back in September. Sidney, the owner, did not give us the proper documentation to get the truck registered in my name. We are coming up on 3 months now of countless phone calls and text messages from various different phone numbers with no response. Hopefully this will get his attention. The $17,500.00 check has been deposited and cleared for months now.
I called Water heater Pro's they gave me a free estimate to replace my failed water heater all within a couple of hours of my initial call I had new Water Heater installed ! The technician Alberto was amazing courteous,kind and neat!!! I highly recommend them for all your Water Heater needs!
Andrew installed a new water heater and fixed an instant hot water pump under the bathroom sink. He’s a skilled and professional plumber whose work was timely and efficient. We definitely will tell all our friends and family to call Water Heater Pros for all of their hot water needs
Mike Shumann
6 months ago
You can’t go wrong with Water Heater Pros !! Actually showed up early on Monday and I had hot water by midday!!! Steve the owner was professional, friendly and understands all your needs. Andrew his technician was very efficient, answered all my questions and explained to me any future concerns. He handled everything and left my garage cleaner when he left!!! And even though Andrew is a Raider fan…and I a former SB champion with the 49ers…we got along great and talked football all morning!! 😂 Water Heater Pros are All pro in my book!! Don’t hesitate to call
I would recommend Water Heater Pros to anyone. After getting confused and spending a lot of time on the Lowe's and Home Depot websites I called them and spoke to Sid. He explained my choices of good, better, best with all the warranties and total cost. They came the next day on time. Pretty simple!
Maryanne Henke
3 months ago
Got a new water heater! Thank you for the pleasant experience to have Valentin install our new water heater. He explained everything and answered all our questions.
Lawrence Ballay
3 years ago
I emailed Water Heater Pros about installing a new heat pump water heater to take advantage of the SMUD rebate. They called promptly and set a time and date to come by and take a look at my old heater. Steve came by, was very professional, and walked me through what the install would be like and my out of pocket cost. They applied for all the permits and rebates. On the morning of my install a pair of electricians showed up exactly when they said they would and got me wired and ready for the installation. After the electricians left Patrick and Sean arrived and began the installation. They were professional and courteous, answering all my questions. Within a few hours they had my old heater out and my new, improved hyper efficient heater installed. Job was very professional. I am pleased with their work. Highly recommend!
Andrew was great prompt and professional. He is extremely experienced and I appreciate the craftsmanship.
Needed a replacement water heater and replacement of pressure valve, these guys were responsive, timely, professional, and reasonable.
I got a quote from Bonny and they were going to charge me $3400... insane. Water heater pros did the same job without all the crazy markups.
Took less than two hours, soup to nuts.
These guys are great. They know water heaters: installation, maintenance, repair. A couple of times they fixed my tankless when no one else could. They just installed me a new one. Thank you WHP.
Very good work and conscientious!
Samantha Mockford
9 months ago
Last night we had to shut off our water because water was spewing from our water heater. We were filling buckets from the neighbor’s hose to flush our toilets! So we called the Water Heater Pros. Valentin gave an ETA and showed up right on time. He worked hard fall day, and we truly DID have hot water again by the end of the day! He was skilled, polite, and explained things patiently. I am SO grateful to Valentin for replacing our water heater!
kevenmcinerney
6 months ago
We had a great experience. The service was super quick and the install was great! We got several quotes and this was the most reasonable!
Deborah Guerrero
11 months ago
Valentin was professional informative & personable. I would recommend Water Heater Pros .
Caprice Allen
4 years ago
Best priced. Customer service was fantastic! I dealt with Steve for the quote and Jesse for the install. I went through their online site at night and used the quick quote and it was significantly less than other quotes I had received(Lowe’s and Bonney). They called me the next day and came out and gave me a full estimate after looking at the situation, and it was still significantly lower than other quotes. They installed our new water heater the next day, took care of the permit process, and made sure the water heater was installed properly by reinforcing our stand and adding blocks to protect the piping.
I will definitely recommend them!
Derick Johnson
10 months ago
We had a great experience with the Water Heater Pros. Our installation consultation was much more professional than any of the other businesses we had come out for a quote (we had 3). This company was much more knowledgeable on Heat Pump Water Heaters and did all of the work that was needed at the lowest cost. The other two companies wanted us to do our own electrical shut-off installation, our own louvres, and get our own permit. Water Heater Pros took care of everything (Andrew did it all!) and went above and beyond to make sure we understood how everything worked. Super quick turnaround as well. We're very happy with the results! The new AO smith is super quiet!
I was having some issues with my water heater. 2 other companies couldn’t seem to find the problem. Steve came out and fixed the issue. Extremely knowledgeable and friendly. He also took the time to go over any other possible issues that could arise and tips for maintenance. Wish I would have called them first.
A great experience. Valentin was friendly, knowledgeable, did a great install, and answered any questions I had. I highly recommend their services.
Valentin was professional, courteous and friendly. He explained what he was going to do and more.
Water Heater Pros responded to my inquiry over the weekend and I was able to schedule the following Wed.
Alberto arrived on-time with a courtesy call to let me know he was on his way. Very professional, knowledgable, hailed the old water heater away, and left the work area very clean.
All of their water heater options were explained to me in detail allowing me to make best decision. Competitive pricing. Would use them again
will try to sell you a new heater instead of fixing the current one.
Company was very responsive. Our technician Andrew was awesome. Really went out of his way to ensure it was installed properly. Gave great advice and recommendation.
Company may not be the lowest price but the service was great. Felt like I got my monies worth.
I was really impressed with Andrew and Steve's customer service and professionalism of Water Heater Pros. They replaced my water heater. Now I have hot water again, very pleased.
Diandre Duncan
2 years ago
My water heater went out on a Monday night. I called Tuesday morning and they sent a tech out Wednesday morning ON TIME! They replaced the water heater and all the parts attached to it that was not functional or old. I had hot water 20 mins after they were done! It was great professional service from my Tech Matt! Thank you!
Stephen was excellent and courteous. He patiently answered all my questions. Highly recommend and will call on them again (without hesitation); if, the need arises.
Steve was very quick to return my call and gave me a reasonable quote. Jesse came to install 2 days later. He was a very nice, very talented, and very polite young man, one of the best!!!! He installed the water heater quickly and it has been running great with no problem whatsoever. I highly recommend this company. For the price I paid, I was very pleased with the price and the quality of service. Just so you know my standard, I felt so thoroughly ripped off when it costed me $550 to replace a washer hose with another plumbing company, which also quoted me $3k - $4k for the water heater replacement!!
Fantastic service from an awesome company! I highly recommend Water Heater Pros!
Sarah Gerome
11 months ago
Andrew was our tech and he was great! It was hot up in our attic and he still made sure to get the job done! He also went above and beyond and gave us some helpful hints! We will definitely use them again!
Nina Edmondson
2 years ago
Replaced our old tankless water heater with a new tankless water heater. Alberto and Tommy were very professional. They were able to determine that we had the right pluming to allow for constant recirculating hot water which is wonderful! Am happy to recommend them.
Andrew was fantastic! He was friendly, responsive, efficient and thorough. He got bonus points when he gave me a tutorial on how to turn the water supply off to the house. I had asked about it when he was reviewing Hester’s operations parts. I really appreciated that and his work overall. I would recommend him to my friends and family for sure. Thanks Andrew!!
Great price. Responsive. I would recommend them.
Erika Franzon
9 months ago
I had my old gas water heater replaced with a Hybrid Electric Heater. Water Heater Pros was amazing to work with. They responded to all communication quickly. They came out to give me a quote the day after I called, (it wasn't an emergency), and were able to do installation just a few days later. They were on time and communicated extremely well. All of the staff I worked with were extremely nice and professional. Andrew, who did the installation, was wonderful. Right on time, did a great job, left the area very clean, and did a great job going over the heater with me after installation. They saved me a ton of money, and I'm extremely happy with my new heater.
Incredible service from Water Heater Pros! Between the time I called and the time the new water heater was installed was less than 24 hours! The technician who handled the install, Andrew, was first-rate -- he did an amazing job and even cleaned out the cobwebs and other sleaze that had accumulated over the years. I would highly recommend these folks!
Andrew Collier
2 months ago
Simply amazing customer service. Working with Steve and Andrew was a hassle free and pain free experience. The gas water heater conversion tohybrid electric was quoted fairly, on time and to the penny with no surprises. I have already referred Water Heater Pros to friends and family.
Good job, prompt and professional.
Donald Gilhooly
a year ago
Mark Sierras
9 months ago
Martin came by the house to diagnose the issue. Gave different solution options with quote after doing some test. Martin installed a new 50 gallons tank in no time.
My water heater was converted from natural gas to heat pump. Water Heater Pros did the job, exactly as quoted, no surprises, on-time, professional, no issues, great communication, all went exactly as planned. The new water heater works perfectly. The installation was top notch. The installer made sure I knew how to operate the new heater before he left. I couldn't be happier. Thank you so much!
We had a conversion of a 28 y/o AO Smith natural gas storage tank model to an 80 gallon Ruud electric heat pump water heater, under the SMUD rebate program. Steve and his installation team of Rodger, Sean, and James did a wonderful, on-time and in-budget job.
Denise Russell
9 months ago
Scheduled for Saturday to assess and had a new water heater on Monday morning. Thoroughly explained the process and cost associated. From start to finish, everything was excellent, from the initial phone call to completion of the job. Based on the reviews of others, and our experience, it’s clear why this is a great place to go to. They may not be the lowest priced, however Quality is remembered long after price is forgotten.
Jason McMillan
a year ago
Just had Andrew from Water Heater Pros replace my water heater. He was quick, friendly, professional, and communicated every cost up front. After he installed the new heater, he showed me and my wife all the features and explained everything in detail. This was a great experience, and I totally recommend Water Heater Pros.
Andrew did a fantastic job on our install. He's very conscientious, detail oriented and professional.
Without a doubt the best contractor I've ever done business with.
Thank you Water Heater Pros and a big thank you to Andrew!
Ten reason why 1. They responded quickly. 2. Price. 3. Product choice 4. Showed up early. 5. Excellent explanation of the work to be done. 6. Walk through of warranty and maintenance to prolong the longevity of the water heater. 7. Answered all my questions. 8 Didn’t try to charge me for coming out to provide and estimate(lol c’mon Elk Grove Plumbing and Drain). 9. Oh same day service. 10. Thank you Andrew! I highly recommend water Heater Pro’s.
Gary Hutchinson
a year ago
Hi my name is Gary Hutchinson we just had a hotbwater heater replaced i would like to tell you your service tech Chris was very profesional great work ethic done a very good job if I ever need anything I will cl you guy again and if need anything would like chris to come out he is a good person thanks for your great work Chris
Quentin Batten (Quint)
2 years ago
Sweet phone appointment lady. Friendly and trust worthy. 3 yr warranty is stellar deal. Best product and priced to beat comps. Great all round.
Responsive. Good water heater choices. Took advantage of the instant rebate from SMUD for a hybrid water heater. Made good, professional recommendations. Competitive pricing. Highly recommended!
ROBERT COLLINS
a year ago
Craig Bishop
9 months ago
Andrew came out and provided a very reasonable estimate. Andrew was not only the estimator, he was the plumber who performed the work.
I was quite comfortable with using the Water Heater Pros not only because of their great reviews and A+ BBB rating, but more so due to Andrew’s professional demeanor. I read Andrew correctly; he did a BEAUTIFUL installation! He was quite patient with my (many) questions and requests. He was a person that I felt very comfortable with having in my home. A big Thank You to Water Heater Pros and especially Andrew for an exceptionally positive experience.
I would strongly recommend WHP and Andrew to anyone that wants to be treated fair and receive quality work.
Water heater replacement. Tech, Andrew did a very good job for the installation. He explained everything and answered all my questions about the heater. The entire job was completed efficiently. We appreciate that.
Aaron Feldman
9 months ago
Andrew was great and very professional. He explained everything to me and made my experience a good one. I am glad I chose Water Heater Pros.
Sharon Blackwell-Simon
3 weeks ago
I had 5 companies come to my house to give me estimates. Water Heater Pros gave me a reasonable price and thoroughly explained all the options ( and rebates, tax credits available). Steve was very patient with me as I had more questions after I talked to other companies and emailed him several times! Andrew was the installer and also was very patient and friendly. He was punctual and cleaned up after he was done. Andrew showed me how to flush my system and how to change the water temperature. I am very happy with my new water heater and the way I was treated by these gentlemen from Water Heater Pros.
Valentin was amazing! Very friendly, professional, and kept us informed about everything.
Katie Garcia
10 months ago
I highly recommend this company! Steve came within 2 hours of when we called for our emergency leaking and then he had Andrew come out within 2 hours the same day to get a brand new water heater installed. Andrew was extremely professional and did an amazing job with the install. He was also very thorough in explaining the new water heater and all the valves and features. I am so very impressed with this company and recommend them to everyone! Thank you again!!
Thomas Belcher
3 months ago
Found that water heater had been slowly leaking for some time and required to get it replaced. Andrew the tech came out and repaired the walls which had some water damage and we expected to teardown the base and replace with new stand. Andrew was able to save my base and sheetrock it back to new which saved us added cost of stand would be. Job well done and highly recommend Steve for helping us thru this and of course Andrew for a fantastic job.
Dave Bainbridge
2 years ago
Fast and much better price than large plumbing company for the same water heater.
I don’t normally write reviews but I think Water Heater Pros deserves a huge shout out. I called them about 4:40 last night and spoke with Jeanette who was awesome in providing information and she gave me a flat quote (no hidden fees!!). I found out her shift was about to end in 10 mins toward the end of the call but she assured me that she will follow through to make sure I have an appointment the next day. I received a call from Steve (owner) within 15 mins. Steve was also super helpful, efficient, knowledgeable, and responsive. The next day, Chris, the electrician show up on time in a professional van. He was very kind, and professional. I found out he worked in the company for 22 years! He was excellent and his workmanship was precise. Next to arrive was Andrew the water heater technician, he called ahead to confirm his arrival. Andrew was super helpful. He patiently answered all of my questions as he work. He is a hard worker who took pride in a job well done. I am glad to have come across this honest company and their amazing staff. I happily recommend their service to everyone. Thank you Water Heater Pros, you guys are a gem!!!
Sergio Baptista
3 months ago
Thank you! Did a great job. Would recommend to others.
Dana Kitchens
2 months ago
Called today to get a quote so I could pay to replace an employee's water heater. While trying to give the details and ask pricing questions the employee, Steve, kept cutting me off while I was explaining to him the situation. He continually told me he wanted to talk to the decision maker and not me and had a perpetually rude attitude with me.
Karen Harris
4 months ago
Professional, Punctual, Friendly, Clean, Detailed and extremely supportive when I needed a hot water heater in a hurry.
Quick, responsive, professional, quality... Easily the best experience with a fantastic company that I would happily recommend to friends and strangers. Working with both Steven and Patrick was quite a pleasure.
Very happy customer. Steve came out same day and confirmed the error codes on the water heater, then contacted the manufacturer and ordered the part free under warranty (flammable vapor sensor). It came FedEx to my house two days later. It seemed simple to install so I did it myself, but the system wouldn't reset despite my carefully reading the directions. I called Steve and 10 minutes later walked me through the process on the phone. Success!
Everyone we dealt with was nice and responsive. The workers showed up on time, were efficient, and cleaned up before leaving. They also finished prior to their estimated time. We would recommend them!
Water Heater Pros did an excellent job of explaining different options for replacing my old water heater that was leaking. Valentin did the installation. He was on time, communicated with me at a high level, and installation quality is excellent. I definitely recommend Water Heater Pros.
Valentino made our day. Polite, professional in every regard. Thank you Water Heater Pros!
Andrew Reimanis
8 months ago
Water Heater Pros service was excellent. They helped me to troubleshoot the problem with my water heater. Once we determined that the old heater was still not performing well they were available immediately to install a new one. The tech arrived on time and completed the job quickly. He explained the installation features, maintenance recommendations, permit process and how to light the pilot in case we ever need to. The new Heater is working great.
Karina Fraymann
6 months ago
Our tankless heater went down and we had challenges with another company, so we cut our losses and called Water Heater Pros. Thank goodness, best decision! Steve came out super quickly and successfully fixed our heater without additional cost. He was exceptionally kind and professional! He explained and showed us the repair. In addition he gave us tips that will save us on our gas bill. Truth be told, in my opinion, one rarely sees this level of kindness, service, talent and honesty these days. Steve made a world of difference for us!!!! Thank you, Water Heater Pros!!!!
avery catabran
a year ago
Erin and Andrew were great!! They were always in communication with us, and delivered as promised. Prompt, punctual, courteous, and above all friendly! After the install, they even called to inform us that we were getting a larger rebate than we initially anticipated! Very much appreciate their honest business practices!
Annette Dipirro
2 weeks ago
My entire experience with Water Heater Pros was fabulous! From their marketing alerting me to an available rebate, to the quick and informative response and scheduling to replace my unit, to the timely, polite and professional manner of the electricians and plumber, I couldn't have hoped for a better experience. Andrew did an absolutely expert job installing the new heat pump hybrid electric water heater, explaining everything clearly at the start and close of the job. If you need a new water heater, look no further!
Annette in Westpark
Called Water Heater Pros this morning. They were out by the afternoon. Great communication with the office and our technician Valentin. Both called to let me know when they would be a the house and Valentin was on time. Valentin's work was excellent. He was very professional and left the work area cleaner than he found it. I would use them again in a heart beat.
The entire process from start to finish was done with upmost professionalism. Water Heaters Pros are experts in their fields and will provide you with everything (including any needed paperwork/ permits) to make things as hassle free as possible. BEST PART NO HIDDEN FEES. From my family, we want to personally thank Steve C., Andrew (Tech), Valentin, and Water Heater Pros Admin Staff - Quick Permits (Lanaya & Chrissy). Recommend contacting them for any Water Heater related questions, you won't be disappointed.
Kevin Azevedo
5 years ago
Overall a great experience. Steve was ontime, quick, and very Reasonable price wise. If I have any further issues I will definitely be using Steven and his company again.
Barbara Selby
3 years ago
Steve was very clear on our options and the cost of each item. We purchased a new heater and an extra pump to delivery hot water more quickly to the upstairs. The pump works very well. Steve had to take time to program the pump for us! Steve and the office staff are cheerful and helpful.
Steve at water heater pros helped us replace our gas water heater with a hybrid heat pump. His team was professional and did superb work. Despite having hiccups in the inspection process and electrical panel, he stayed in contact and went out of his way to ensure everything was addressed after installation.
They take pride in their work and it shows!
Valentin was a very nice, respectful professional.
Steve provided great service, he came up with a custom solution for my house. Very happy with my new heat pump water heater!
Perry Weidman
9 months ago
Excellent service and work installing a new water heater. Great communication also, and tech arrived on time. Job looks fantastic and fully explained by Andrew, my tech. Highly recommend the service and this tech. Thank you Water Heater Pros.
Perry P. Weidman
Andrew and Alberto were professional, responsive and helpful. They called in advance of arrival, showed up on-time, and answered all questions I had. They verified the placement of the various components of the tankless installation to make sure all locations of piping were acceptable. Upon completion, they demonstrated the system and checked if there was additional schedule setup for the recirculation system they could help with
We have used Water Heater before. Their technician was the one who was most thorough and knew more about the tankless water heater we wanted as well as how the existing plumbing was hooked up. The job required some changes to the plumbing in the attic and he was able to answer all of our questions. The plumbing team arrived on time, was professional, courteous and quite clean. We would not hesitate to use them again!
Very happy with the service and installation of a new water heater. They were prompt, courteous and professional.
My gas water heater had a sudden leak from the bottom, so I had to replace it. Turns out it was 16 years old. I called around and was getting quoted anywhere from 2.6k to more than 7k. I stumbled across Water Heater Pros on Google by chance and decided to give them a call because of the great reviews. One of the owners, Stephen, came out and did an assessment the same day at no cost, and gave me options (stick with gas or switch to electric and take advantage of a $2500 rebate from SMUD). Not only did Water Heater Pros quote me the lowest price, they were also the only company that offered me the choice to switch to a more efficient electric heat pump water heater model, on top of informing me about the SMUD rebate for heat pump water heaters. They only do water heaters, so it makes sense they're well informed. Two days later, I have a shiny new water heater and I didn't lose a day of hot water! Andrew is the tech who did the job, and he was amazing! He performed the work well in half a day, and explained everything to me well. I'm really glad I called Water Heater Pros, and you should too! Even the woman who answered my initial call was very professional and nice. Thank you Water Heater Pros!!
Westside Village
a year ago
They installed a thankless system on the property I manage and even 2 days before Christmas, they came out at 8pm to fix a programming issue at no additional charge. One of the owners even flew back from his vacation to get the job done.
Wendy Powell
3 months ago
Returned home after extended trip away to find a leaking water heater that caused some mold damage. Andrew was able to remove the leaking unit and get me set-up with a new unit in a temporary location until the mold can be removed and damage repaired. Anyone looking for a new water heater, if so I highly recommend Water Heather Pros and would request Andrew . Service was responsive, friendly, and there were no hidden costs.
Andrew, our installer, did a fantastic job from start to finish. He kept me updated on his arrival time and then showed up on time as he indicated. He carefully explained the risks associated with my home's older water lines and helped me mitigate those risks by having me remove all filters and fixtures so that we could thoroughly flush all the lines after he installed the new water heater. As a result, we experienced no clogs or drops in water pressure after installation. He made sure that every aspect of the installation was up to code and carefully explained how to operate and maintain the new water heater.
I called at 8:30am after a surprise cold shower. I was able to get a technician scheduled for this afternoon and was even honored the internet price of $1998 that I found online. Andrew arrived about 1:30 and was done by 4pm. I am extremely happy with the quality of the American Standard tank, their manufacturers warranty as well as the 3 year workmanships warranty. The installation is far superior to the old unit and I couldn't be more satisfied. The tech said water heaters is all they do and I feel blessed I found them and can worry about one less thing breaking. Currently my HVAC is out and have had 4 techs out all saying different things. As a home owner, the 9-10 year mark is here and it seems like everything is breaking down. I am just glad Water Heater Pros was available today, believe me, one less thing on my plate.
Valentin and Chris were quick and professional and cleaned up nicely. ☆
Jonathan Nardinelli
a week ago
I called Water Heater Pros because our house hadn't been getting any hot water for the last few days. They were able to send out a technician the same day in the afternoon. Turns out, our 20 year old water heater was rusted from the inside out and bulging at the back. We purchased a replacement. Our technician Andrew had actually brought out two different types with him (pretty smart). He was able to install our new water heater the same day in about 2 hours. He did amazing workmanship. I will definitely be working with this company for any of our water heater needs.
Todd Williams
6 months ago
Andrew was amazing and I thank you for a clear and concise step by step explanation from beginning to end. Excellent customer service. Thank you
Water Heater Pros was very responsive and was able to replace our water heater on the same day. They were very informative and gave us a few different options. Our Technician Valentin was great! He was efficient, friendly and also gave us a thorough explanation of the system. I would 💯 recommend them!!!
A job well done. Water Heater Pros delivered as promised. Valentin (technician) arrived, got to work and got it done. His work was clean, he pays attention to detail, and he kept me informed throughout the process.
He gave me tips on maintenance and care and gave me instruction on how to light it. Nice guy too!
michael jones
11 months ago
The tech Andrew did a good job and explain how to use and take care of my new water heater.
Tech Andrew was professional, courteous and provided good details on the annual maintenance for the water heater. He was very timely with the install and provided updates along the way to completion.
Justine Javier
8 months ago
Steve was responsive in addressing the problems with the water heater. He was also comprehensive with ensuring it was properly taken care of. Andrew was prompt and quick with repairing my water heater. He also seemed knowledgeable as he explained various components after the installation.
My tech Andrew showed up on the job ready to work. He was very informative answered all my questions and was thorough with what he was doing. The office staff was fantastic. I spoke with Steve and he quickly put my mind at ease with the information he provided and he was very professional polite and was very willing to answer all my questions . Over all my experience with this company was good. Andrew made sure to clean up his mess which there wasn’t really any mess. He made sure to clean up the water heater after it was installed wiped it down and proceeded to go over everything with me and explain to me how to operate things if I need to too. Thanks for everything.
Valentine did an amazing job installing a new water heater in my house. He went out of the way to make sure everything was installed correctly. 100% satisfied and would recommend.
DALE CARVAJAL
3 years ago
Great customer service
Michael Hanlon
5 years ago
My wife and I have lived with our 18 year old GE water heater and figured it was probably due for replacement. I went to a reputable company in Sacramento and was quoted about $2400 to replace it. I looked around the internet and immediately came across Water Heater Pros. Their reviews were mostly 5 stars and their prices were quoted right on their website. I called, spoke to Steve and he helped me set up a date and he explained the entire warranty, job details and made me feel comfortable.
A few days later, the tech (Andrew I think) arrived on time and began work on replacing our old water heater. I checked on him from time to time and he took the time while working about the details of our new Bradford While 40 gallon water heater. He finished up in just over two hours and left my garage as he found it. Super job and we are very satisfied with the professionalism and courtesy. I would highly recommend Water Heaters Pro. Their pricing is straight forward and I like that. No hidden fees and they even take care of obtaining the work permit. Well done guys!
Douglas Stewart
a year ago
Water Heater Pros did a great job swapping out my gas water heater with a high efficiency heat pump model. Steve was super responsive and helpful-- answering all of my questions. Andrew did a great job with the installation-- also answering all of my questions. Highly recommend.
Andrew installed my heat pump water today. He is very professional, gave me details on what and why he was doing certain things and did a fantastic job taking out the old and installing the new one.
He left everything clean after completing the job
If you need a new water, this company, Water Header Pros will get it done right, fast and a great price
Thank you Andrew and also Steve
WHPs are the best. They switched me from a gas direct vent WH (very expensive) to a hybrid WH included the SMUD rebate. I got three other bids but they were the most competitive. Steve the tech who came out first to “scope” the job was very detail oriented as he wanted to get the job right. I agreed to his offer and he had an electrician on-sit that afternoon. The next day the installation tech - Andrew showed up on time with everything needed for the job and was great. He did a beautiful install, was very personable, and competent. I could not ask for better people to get me out of the cold water only jam that I was in. They were fast, competitive, competent, personable, cleaned up the job site, and explained everything to me. At no time did I wonder what was going to happen next. I will definitely recommend Water Heater Pro’s to my friends and relatives, and if needed, would use them again.
Lee Stambaugh
3 years ago
Just had a new water heater(usa made)installed by these guys, and I wanted to acknowledge the great job they performed. Patrick and Sean not only arrived on time, but were so efficient in the process that in a reasonably short time the job was completed, perfectly, in my judgement.They were quite personable, and answered all of my questions to my satisfaction. I would/will definitely recommend this companies services, without hesitation going forward.
Great job, guys!!
william young
3 years ago
Our 40 gal gas water heater was 18 years old and time for a replacement. We decided to replace our water and I called Steve and got an estimate the very next day. I later called Steve and our new water heater was installed the next day! Shaun & Patrick arrived and explained the installation process. They were a great team. They were very professional, knowledgeable and installed our new water heater into a very tight space requiring some gas pipe adjustments. It was clear they could handle this difficult installation--no problem. I was impressed! We got a high quality water heater at a great price with outstanding service. I highly recommend Water Heater Pros!
Very professional and affordable water heater replacement service. In my case, I switched from gas-fired water heater to a modern heat pump water heater. Rebates from utility were automatically deducted.
Wow! Great team Andrew and Alberto. Joyful, professional, great communicators and even better…quality work! I highly recommend Water Heater Pros - so impressed.
Our tech Andrew called to let us know he’s 20 mins away and that he would be there for heat pump Install around 8:00am. He was on time, professional, answered my questions and he kept his area of work clean. He explained how to use our new system and where to go online for wireless system connection. Overall, we are happy with install and look forward to having control over our new heat pump.
Melinda Doss
8 months ago
Showed up at the earliest end of the window of time estimated. Valentin was friendly and educated us on our new water heater and how to keep it running at its best. Left the space clean and did a great job.
I had called several places to figure out the best option for solving our got water problem (got ripped off in a previous plumbing issue, so not looking for a repeat here. ) very happy with Water Heater Pros.
Water Heater Pros were awesome. We had them come out to replace a tankless water heater. Not only were they $2200 cheaper than a previous quote we had gotten, our technician, Andrew, was a really nice guy and very knowledgeable about the product he was installing. Definitely would use them again.
Joanne Galati
4 months ago
-we’ve used water heater pros for the first time yesterday to replace an old water heater. My husband and I were so glad that they not only responded to our phone call, but were able to come out the very next day- these days, it’s hard to get people in the service industry to even respond to your call. Valentin called us on time, let us know when he would be arriving, arrived on time, completed the work properly and professionally. We were so happy with his service. We would definitely recommend water heater pros to anyone in need of this kind of service. Thank you Valentin!
Lawrence Schwartz
5 years ago
Water Heater Pros are very professional, do excellent work, and in a timely manner. Thanks!
Brad Mendenhall
2 years ago
Water heater installed yesterday and still no hot water today.
For us, we were not able to “enjoy hot water tonight” as their slogan suggests.
Hopefully they can fix their install quickly!
Brian Baltzley
2 months ago
They were amazing. Andrew was so professional and explained everything to us. I will recommend you guys to everyone I know.
Suresh Subramanian
3 years ago
Steve came home and gave 3 different options and also the upgrades required to my home if I choose a particular option. He was very clear about the charges. He quickly worked with me on my schedule to fix the leaking water heater. James and Sean came the scheduled day on time and did an excellent job to install the new hybrid water heater and explained clearly the operation of it. I highly recommend to go with water heater pro for their professional work. I haven't seen any plumbing company with the price details for different options on their website. This shows they know very well what they are doing.
William Mercado
5 years ago
I needed my water heater replaced on my 2 bdm 2 ba house. Steve explained why a 40 gal Tank is a sufficient size and how it would support 2 twenty minute simultaneous showers and possibilities as to why my old tank never could do that. I was still given the option of going bigger. Him and Zach did exactly what they said they would do during installation. Check! The final price was as quoted including my senior discount. Check! Improper existing connection of copper to galvanized pipe causing electrolysis was pointed and damages explained, but left up to me whether to fix or not. Check! They worked quick and cleaned up after themselves. Check! What more can you ask for!
Derald Langwell
8 months ago
Excellent service. Prompt and professional. Very courteous. Would use this company again and request Valentin.
This was such a pleasant experience. They were very quick about getting us a same day appointment to have a new base built and water heater installed. They offer several options in different price ranges and financing as well. These people really care for the customer. Very personable, professional, and genuine. Alberto was the technician who came out to do this job today. He was very thorough, diligent, and knowledgeable. He had a big job and got it done quickly as well as skillfully. He was also very kind. He had great customer service and is a huge asset to this company. Thank you all so much!
Very friendly and helpful staff! Pat replaced an old water heater that was on the verge of exploding. He explained options and ways we could save money or spend a little more, wasn't pushy and very focused on what we wanted to do and cared about most. I would recommend them and use them again.
Tim Fortugno
6 months ago
We are very happy with Water Heater Pros. Tech Andrew installed and was very communicative regarding every single aspect of the installation. He was professional, responsive and polite as well as super knowledgeable. HIGH RECOMMENDATION. And, Water Heater Pros will get my business with any future job we might need.
Andrew Toyama
8 months ago
Water Heater Pros offered great options with quality water heaters and a reasonable price. Installation was completed by Valentin, who was very polite and did a great job. He also took the time to answer any questions that I had. I would recommend this company based off of my experience.
They installed a water heater for me three year ago (Dec 2019). At the time we’d planned on living there for years to come. Life changes and we needed to sell the property so I needed a permit. Steve from Water Heater Experts helped with the permit and even upgraded it to the most recent code requirements. He stood by work. I would highly recommend him and his team.
WHP called a half before arriving as a heads up. They were on time a did a great install. They left no garbage behind.The price was good as I looked at many quotes. I would recommend to family and friends!!!
Danielle Jackson
10 months ago
I had an amazing experience with Water Heater Pros! They were very responsive, provided a quick and thorough estimate and did a phenomenal job. The technician Valentin was extremely knowledgeable and very friendly, he answered all of my questions thoroughly! I will absolutely use them in the future!!
Howard Perlman
a year ago
Very responsive, great value, professional and punctual. I would use them again and refer them to everyone I know!
Great service, very professional and competent. Will definitely be a repeat customer!
Arkady Akselrod
a year ago
Thank you Andrew for great service. You installed new water heater in 3 hours with all repiping. Very professional job.
Stive from Water Heater Pros provide me with very reasonable quick estimation for high quality water heater with great warranty.
Installation was next day.
I did several estimations and Water Heater Pros is the best from cost-benefit point of view.
Thank you very much for great job.
Charlotte Owendyk
2 years ago
Robert de Ruyter
3 weeks ago
Had our water heater go out in the house we bought three weeks ago. They came and gave us a top of the line tankless water heater for a great value. Thank you to Alberto and Andrew who worked in the heat of my garage to get it all installed and working in less than a day.
Steve and his crew were very professional. They were timely, polite, and cleaned up after themselves. Steve explained the differences in water heating equipment and helped me choose the right equipment to get the best option to fit my needs and budget. I am very pleased. The thank you note and bar of speacialty soap was a nice gesture and made me smile.
Caroline Wilson
3 months ago
Wow! From beginning to end, Water Heater Pros were outstanding. Got me an appointment right away, were super nice to deal with, showed up promptly, and worked quickly. Totally fair price. Excellent communication.
Chris was professional, courteous, and on time for our water heater replacement.
Very good job done by Pat and Matt,great customer service by Steve,am enjoying my new Rinnnai tankless water heater,neat installation,they explained all the details,good job Water heater Pros...
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