Denise Miller

3 weeks ago

Luis Delahoz with Thermo Direct was very professional and patient with all my questions. He took pictures of my system while doing the seasonal cleaning and maintenance and gave me recommendations for thermostats settings to maximize efficiency. When I asked about additional features he gave options to fit a range of pricing and never pressured me to commit without thoroughly reviewing them. I had recently signed up for their maintenance plan and was very pleased with the depth of knowledge and promptness of their response. I finally feel that my heating and cooling system is in the right hands!

Vita Mariano

5 years ago

I had my heater serviced with Thermo Direct. This company is very thero and honest. Our technition Tom was a pleasure and really took his time checking out our system and explaining things to us. I recommend them for sure!!!!!!

Kathleen Dodd

4 days ago

Explained everything throughly. Checked all equipment and addressed all concerns. Very professional. Thank you.

Anica Vaughan

7 months ago

From the first call to the service provided at my place of business. This Company is VERY professional, the office staff take the time to understand your issues and make sure they are sending out the right person for the job. I ant express how happy I am with the service I received. You guys have a customer for life

Latika Vick

a month ago

Reliable ✔️

Jackie Lapino

5 years ago

I was in a pinch with my HVAC! I called Thermo Direct who had installed my system a couple of years ago.I explained that on Thanksgiving Eve we had a power outage and since then my HVAC would not come on. I also let them know of my disability and how cold the house had become.Melissa was so kind and understanding and was able to get a Dr out that very afternoon!!Dr Jon arrived at the scheduled time and went right to work after introducing himself and explaining the process. (Such a polite and friendly young gentleman)He looked over the HAVC system thoroughly and did not find a problem with it itself. He then turned his attention to my thermostat and found the problem there. The outage had blown the thermostat. He replaced it and it was giving him a bit of trouble getting it to do what it was supposed to. He kept at it until he found the problem even though it was well after 6pm at this time. He fixed it and I've been warm and cozy ever since!I have to say he was the most polite and efficient serviceman I have EVER had at my home. He explained everything along the way and didn't give up until he had it 100% right!I HIGHLY recommend Thermo Direct to anyone!Also, Melissa and Landis, the office staff were very friendly, accommodating and I feel went above and beyond their duties to assure a great customer experience.I'm not sure who the owners are but BRAVO to you on selecting an incredible staff and give these kiddos a RAISE!!Thank you from the bottom of my heart! I appreciate you all!Jackie LapinoOne Happy Customer

Shappa Of The 12

3 years ago

This is the SECOND winter with a new unit. SECOND winter when the temp drops under 30 degrees my unit turns off. Now last Nov I started getting HIGH electric Bills. 415.00 Dec, 529.00 Jan, 590.00 for Feb, 590 Mar. The problem never was FIXED it just got above 30 degrees by then. Sure I received some of my money back. Not to mention the AGGRAVATION, my mother who lives with me is 78 yrs old, and I'm a Desert Storm Vet. This is 2 winters of incompetence, and run AROUND! Be careful choosing this COMPANY

ROOM 5280

3 years ago

Quiton did a great job fixing my problem! Fast, efficient affordable and punctual. I’d definitely recommend Thermo Direct to anyone in need of HVAC service!

Danielle Hafelin

9 months ago

Thermo direct was the most responsive to our situation out of three other companies, and was able to replace our entire hvac unit within 4 days. David, our salesman, was very helpful without being pushy, and honest about pricing and quality of equipment. Their pricing is definitely considered high middle range, but I would consider it worth it based on the timeline of installation, customer service provided, and the great warranties included.

Denniston Muir, Jr.

5 years ago

Great service. ..Fast and reliable.. .Tom was my tech and he was extremely professional and got my AC running in no time... I highly recommend this company!!!

Jackie Stanley

a year ago

Tammie Williams

2 months ago

Rome was awesome

Gregory Mason

a day ago

After 2 postponments, the technicians finished the generator-to-home connection in short fashion, answering all questions to my thorough satisfaction.

siyeducation

4 months ago

I was absolutely satisfied, both by the technician and by the sales representative. They were very honest, directed my attention to my choices and the costs, and led me to a very good decision. They had great customer service and I was very impressed how quickly they got here and were very safe, respectful and courteous through the whole process. I am a very satisfied customer, and I am looking forward to my new unit, and the long term relationship with Thermo Direct. Thank you.

Jacquelyn Stanley

4 years ago

Greg Logan

a month ago

I was very impressed with the courtesy, promptness and FAIR price quoting by Thermo Direct. They directed their attention to what my concerns were and did not try to sell me extra equipment that I didn't need. They thoroughly replaced my HVAC ductwork/housing and followed through on their repair times just as they stated. My system has NEVER been as efficient as it is now. I am SURE my heating/cooling bills will be considerably lower in the near future. Thank you Thermo Direct crew.

Cecelia Chott

5 years ago

Excellent service by technician, Tim today for regular systems check. Courteous, thorough and professional. Glad we purchased warranty for parts and labor so we don’t have to worry when parts wear out.

Larrisha Barnes

4 months ago

Mark was very professional and got the work done in timely manner. Would definitely continue business with them

Paula Langill

5 years ago

Wonderful customer Service with Shawna. Looking forward to doing business with them..My unit was installed today. I can't say enough about this company and the wonderful job they did and the time they took to make sure everything was okay for us. I would recommend them to anybody!

marvin Randall

4 months ago

The tech came and performed a complete maintenance of the system and he knew everything about the system. He also explained to me the what and why it was done.

Karen Wade

4 months ago

AJ always does a great job and always takes the time to explain things and answer questions and show any alternatives. He has always been responsive and professional as have the others I have had contact with at Thermo Direct. I highly recommend this business.

Bobby de Clippelaar

5 months ago

Last year, the downstairs unit bit the dust and Thermo Direct was hired to do a complete system replacement and I chose to go the Daikin Inverter route. Fast forward about 10 months and the upstairs HVAC was gasping its last air so decided to replace with another Daikin Fit system. Cesar and his crew did the first replacement in 2022 and per request was able to get him again for the 2nd system replacement!Cesar and Miguel arrived right after I cleared out the driveway of family and went right to work. They covered the floor, carpet, stairs wherever needed to avoid any chance of damaging the floor from carrying out the old leaking equipment.They wrapped everything up just before dinner and we couldn't be happier with the end result.

Dr BBPhD

5 years ago

Willie & Kwan as the absolute best! These gentlemen are true professionals. They had to come fix a mess another technician created. They were efficient, knowledgeable and reassuring. Thermo Direct did everything in their power to ensure we satisfied. Thank you guys so much!

Lucy Fisher

3 weeks ago

Thermo Direct is awesome. Their employees are very professional and knowleagble about their individual duties and will go the extra mile to ensure you get what you need. Beginning with my first encounter with the company, from scheduling my 1st appointment to service technician, sales representative to the installation of my new system, I could not have chosen a better company for my specific needs. Thermo Direct, continue providing the outstanding quality of services that you have with the professionals who are employed by you and you will continue to be an A+ company. Thanks to all of you....Jasmine, Ebony, Rome, Dave Alles, Alex, Jamie and Nelson and if I didn't mention your name, it wasn't intentional.

Thomas Schwedler

5 years ago

Renee

2 years ago

I called late afternoon on a Saturday with a repair request and Thermo Direct had someone out within hours. Barry was excellent! He had my AC running again in no time and made sure I knew all the options available to me. Thanks again!

Chris Harmon

2 years ago

Very professional and helpful. I’d use them again

michelle locklear

4 years ago

I think they done an excellent job on everything. They were very respectful and thourough.

Conner D

a year ago

one word excellent!!!!

Tracey Carries

8 months ago

Very good service, and professional!

Kevin Underwood

5 years ago

Ben, Henry and their coworker arrived as planned. They finished in a timely manner and answered any questions or concerns I had.

Craig Pearson

5 years ago

Highly recommend Thermo Direct. Came the same day I called despite lt being peak season for HVAC failures. Many others were not able to come for at least two days. Our Technician Derek was outstanding - explained everything very thoroughly and was very professional. Knew exactly what the issue was and had us cooling again. Our Project Manager, Omar explained all of our options in terms easily understood and was also very professional. Thank you Thermo Direct!

Amy U

7 years ago

HORRIBLE customer service. Bought a house with an HVAC system that they installed. Prior to purchasing the house, I called ThermoDirect about the warranty. They stated that it would easily transfer to me as the new homeowner. They clearly have no clue what they're talking about. The warranty was unable to be transferred. When I called them about the issue, they did nothing. I do not trust their knowledge of their products and will be going to someone else for service!

Paula Garcia

2 months ago

Great service

Brad Stimmel

a month ago

I had an emergency electrical problem today. id did not have a previous experience with Thermo Direct. This company was very quick to respond with two very sharp and professional Technicians. Markell and Gage were excellent with their knowledge and their skills to solve a difficult problem and in a timely manner. Everything was explained well and completed very quickly. I will do more business with this company in the future.

Maria Varela

2 years ago

worst experience ever. my A/C was working well until this company came to my house to do a Tune up. I don't recommend it to anyone. The after hours service is even worse

cdevans3004

5 years ago

Always make a way to check out my unit the same day!!!! Great company and professional service all around the board.

R Galloway

4 years ago

The work was done to perfection and Reggie was honest and explained everything that he did.Reggie was very professional and punctual.I look forward to doing business with him and Thermo Direct for years to come.I highly recommend them.

Linda Nelson

a month ago

Technician was great and all explained well. Haven't yet made a decision.

Jerry Richardson

a year ago

Great service.

Marty Parrish

4 years ago

Very happy with Thermo Direct! Tim the tech arrived at the scheduled time and completely went over our entire hvac system with us. He found and repaired a couple of issues that saved us from having a whole new system installed! We will definitely use Thermo Direct in the future!

crazy boi lol am doggy

2 weeks ago

Rocshawn was PHENOMENAL very proficient and professional. He was a pleasure to speak with.

Russell Smith

a month ago

Gage did a great job diagnosing the problem with our electric outage and educated us on how to troubleshoot in the future. Highly recommended!

Bernard Heroux

2 months ago

Carlos and Raul were exceptional. Very professional, hard working, and left the site clean! Thermo also ran into an unforeseen electrical hookup challenge and they took care of it at no additional charge! Highly recommend Thermo Direct

Cathleen Weathers

4 months ago

Tecnician very personable. Keeps you informed about arrival time.

Marilyn Kelley

4 years ago

The technician was very knowledgeable and very experienced. He explained everything very clearly. He was very respectful and professional.

Michael

2 years ago

ThermoDirect was on time, good quality work, professional, pleasant to talk to. Replaced an ac unit that quit working. Caesar, tech dude, answered all my questions completely and explained some things I didn’t know about. I am very pleased. When the other unit goes out I have ThermoDirect on speed dial.

Emlie Johnson

2 months ago

Evaluation of AC-Heating Unit is excellent. Arron did an awesome job, especially explaining the maintenance to my understanding.

Gentle Giants

a month ago

Alejandro Barreiro Pujol

a month ago

They did a great job giving me all the facts and providing me with a wide range of options.

DeShun Perry

2 years ago

I had a n outlet catch fire and lost power in my bedroom. This was my first experience with this company and it was a fantastic one. Service was quick and pricing was done up front with an explanation of the problem as tips on how to prevent future electrical issues. Marc was my technician and he was fantastic. I will certainly be using this company for any future repair needs.

Cam Taylor

a year ago

Layton came by today for my whole house electrical inspection. He was on time, professional, thorough, and answered any questions I had.
Thank you!

Brian Johns

6 years ago

I recommend Thermo Direct to anyone in need of HVAC services. The customer service was top notch. Derek the owner was more than helpful in evaluating my needs. During the actual installation my service guys Jake and Francisco were awesome. Jake kept me in the loop with everything that was going on. He is very knowledgeable and takes his job seriously. I will be requesting them for all my HVAC needs. I was very impressed.Brian JohnsClayton NC

Amy Sloan

2 years ago

Arrived timely as promised. Super polite! And honest!

Martha Lindsey

3 years ago

Finding quotes for installation of ductless systems and I have to say it was an absolute pleasure speaking with Jeanette about getting a quote. Probably the nicest person I have spoken to today.

Cedric Harrison

6 years ago

Technician was scheduled to come at 3PM showed up at 7PM. Poor follow up by and no update of ETA by the company. Services for checking leaks in A/C WAAAAAYY overpriced! I cannot recommending this company with confidence. They are not completely honest people. I understand that you're in business to make a profit....but come on man.

Joseph Price _ Staff - EastWakeHS

3 weeks ago

pleasant visit and clear explanations given

Sandra Willians

3 months ago

The gentleman was professional and took the time to take care of my electrical problems with care and with a pleasant smile. I can't remember the last time I received great service and superb customer care. I am truly impressed and will highly recommend your company based of my personal experience. I also want to say the young lady that I talked to initially insured me, that I would be satisfied. Thank you for the professional contact from Jermaine and Caleb. I will keep in my roller desk.

Gregory Smith

5 years ago

I had no heat, called on Tuesday afternoon, they had a technician here at 10am Wednesday. Tom the technician was on time and very thorough. Price was good, phone folks and tech very professional. I'm like everyone else - hate to need them but glad when they show up and do things right.

Tom Ranaudo

2 years ago

QUENTIN WAS GREAT. HE MADE THE DIAGNOSIS QUICKLY AND HAD THE REPAIR DONE FAST AS WELL. HE WAS VERY COURTEOUS AND PROFESSIONAL THE WHOLE TIME. I WOULD RECOMMEND THERMOCARE TO ANYONE WHO NEEDS THEIR SERVICES.

Matthew Thomas

2 years ago

Very knowledgeable thank you!

Jasmine HB

9 months ago

Brian Kelly was a very professional individual. When he first got here, he asked if I had any concerns. Then he took the time to explain everything and made sure I understood everything. I would recommend him as a go-to person.

T

5 years ago

First time using Thermo Direct, Derek was very polite, friendly and knowledgeable!!!

Deneen BARRIER

3 months ago

AJ was very prompt and professional. He has a great personality and work ethic.

Edgar Lowe

2 months ago

Technician was on time polite and the . service was excellent I would highly recommend Thermo Direct for any a/c and heating needs.

Tara Meeks

a month ago

I was impressed with the fact that they provide you with AC units until they replace your unit!

Robert Vearnon

a year ago

This was my first time using ThermoDirect and they did a good job. My thermostats we're wired incorrectly and needed fixing. Aaron arrived ,shortly l, after a text saying he was on the way along with a short bio and picture. He arrived masked and wearing shoe covers. I explained the situation and it took him no time to check and resolve the issue. He ,also, found that one of our damper's motors were going bad and gave us a quote after searching for one . The quote was pricey but financing was available. He said to take time to decide and left the quote. He was very professional.

ODOFOLEY OQUAYE

4 years ago

Tim is always professional and does a great job of simplifying information. He came late at night instead of waiting until the next day which I really appreciate.

Mitchell Strauss

a month ago

Our HVAC Tech, Aaron, was great... explained the details regarding our air conditioning system and got us set up... Great for to Thermo Direct for they're rapid and effective response!

Neale Davis

a year ago

Love these folks. Always call them with confidence they will do what they can to solve any issues we have with our system!

felicia colvin

5 months ago

Very satisfied with the professional inspection of my plumbing system. Checked all water pipes, water heater, outdoor water pipes, etcVery thorough plumbing inspection. Plumbers were also courteous, answered questions, clearly very knowledgeable.This Service was provided as a free service under my Thermo Direct Plan Membership.

Daniel Bricknell

3 years ago

Very professional company. From the time I enquired on their website to the final sign off, they were responsive, always communicating and fulfilling their promises. Thanks, it was a pleasure dealing with your company.

Sharon Edmondson

8 months ago

Very patient with my unruly doggies

William Merryman

a month ago

Gage was very courteous, respectful, and easy to deal with. He is professional and business-like. He responds well to our requests and needs. Best of all, his work is first class

Rico Suave

5 years ago

On time, courteous, and very thorough. Would use again.

illya jones

2 years ago

Great job. When you lose AC in NC in June, it's bad. Their responsive was fantastic, however the ground cover around my AC unit were almost completely destroyed. I get it you have a job to do, but let me know and let's work from there. Oddly enough I would recommend this company.

Rifle Boss

3 years ago

Jeanette and Greg was outstanding. They were both professional, well knowledgeable about the program and services that I would be or could be getting. They’re customer services skill we’re wonderful. I would definitely recommend your company to anyone.

Sonja da Conceicao

4 years ago

Tim was very professional and nice. He also explained everything to me well

Carla Cozart

2 years ago

The tech was very timely, professional, kind, and knowledgeable about the system. They investigated to check the performance of my indoor and outdoor units and gave me options on the repairs needed. There was no pressure to do any unnecessary work on the units. Absolutely terrific! I will definitely use them in the future and refer others who need help. Thank you

Angela Raines

2 months ago

Very good worker

Edward Shook

5 years ago

An evening crash of the air conditioner. Very motivated company and mechanic. Came right out on time. Felt he was trustworthy. Did the job in a timely manner and upfront about potential cost. It’s my experience that value is important and that cheap and good don’t go together in the real world. To have a very knowledgeable friendly mechanic show up within 25 minutes of calling reflects professional and it was not cheap but fair in my opinion. I’m getting a replacement estimate next week so you know I’m happy. It’s cool in my house. Thank you

M. Thompson

6 years ago

Derek was great during the service call and consultation, and Jake & team did a great job on the installation. Everyone was very professional and courteous.

etshoney luminary

a year ago

It's a rare thing these days to have EVERYTHING work out perfectly. The work was done on time as promised and when the county inspected the unit he commented on the GREAT job my contractor did!

Felicia Turner

3 years ago

A great company...very helpful. Feels like family..

Kimberly Simi

3 years ago

JEANETTE was a great and awesome Scott is a awesome person came out had understanding cared about us like his own family and got us all set up We couldn’t have it any better will definitely refer to anyone else just want to say a BIG THANK YOU TO MR.Scoot and Mrs.Jeanette

Ruth Ne’aryah

5 months ago

I realize that I made a mistake choosing this company. First of all, they don’t care anything about the individual, or the complaints at hand it’s all about how much money they can get from you! They basically make you buy into the warranty program, and then still find ways to bilk your wallet! I have had to call them too many times to fix the issue at hand!

Derrick Hankins

3 years ago

The team cam out and replaced my downstairs unit and I noticed a change immediately. Great job.

Joyce Pender

2 years ago

I got a visit to my home for a quote

Dorothy Green

a year ago

They were awesome, did a great job. 👍

Charles Miller

2 years ago

Andrew was very knowledgeable and professional. He made valuable suggestions and recommendations to help extend the life of our system.

Elias Edward Brown Jr

6 years ago

Rotley, stepped me through the diagnostic process as checkout the system. He was cordial, respectful and professional. If this is indicative of the Thermo Direct's service tech and company I will use them and recommend to others.

Susan Craven

2 months ago

Very satisfied with the timeliness, professionalism, and quality of service from both the AC/Furnace installation team, customer service and the technical support team. Would definitely recommend.

Darryl Peebles

3 months ago

Aaron did a fine job as usual! He is really an asset to ur company.A true professional. He is worthy of the 5 star rating!

Madge E. Greenblatt

7 months ago

Technician Aaron is professional, knowledgeable, and patient. He first came to my home to going over placing an air purification system in my home. I agreed and he placed the system in my home along with the nest device. After spending the day doing so, he later answered my questions over the phone and returned to show me in more detail how to use the device.

Dorothy Turner

6 years ago

Our tech. Derek arrived on time, courteous, detailed in his assessment of the problem, offered various options, and very professional.

mike Kuruc

2 days ago

Did Google search Sat afternoon. Requested service call on line for power connection for dual fuel range. Customer Rep called w/n 1/2 hr and scheduled me for Monday.Rcvd text and call from tech when he was 20 min out.Showed up, quickly diagnosed issue, repaired and he was on his way in less than 1/2 hr.Very pleased w response and cost

Fenn Ketchoyian

5 months ago

Jade was an excellent technician. Professional, informative, and friendly. I was very impressed

Karen Christie

a year ago

Outstanding service delivered on time. A pleasure to work with. Would highly recommend

Shantelle Hodge

6 years ago

I'm very pleased with the quality service I received from Thermo Direct; especially technicians Bayron and Jake. Thanks guys.

Lauren Ritzert

5 years ago

Thermo direct did a great job again! Our 2-3 year old furnace was only blowing cold air and they were able to come about 1-2 hrs after we called them. Jon was very nice, knowledgeable and was able to spot the problem in a decent amount of time. We are now cozy and warm and super happy with the service!

Gradesa Lockhart

a year ago

I want to thank Austin, Thomas, and Hassan for their service today. They were very professional and worked very well together to complete the installation. I would strongly recommend this team for future jobs. All aspects of the process were at a high level of professionalism and efficiency. I was treated as a valued customer by all departments.Thank you Thermo Direct!

StorageMax Ironworks

11 months ago

Top notch customer service and communication from start to finish. Layton was very eager to help, very polite and called me with an update through every step of the process. It's very rare that companies will beat you to the follow up, but these guys went above and beyond to assist me today! Oh, and did I mentioned they were able to get someone on site in as little as 2 hours? I'm beyond impressed!

Louis London

5 years ago

Ben and Henry we're great. It was a difficult job but they stuck with it through to the end. I'd recommend them any day of the week. Thanks to the Doctor's.

Judith Baity

5 years ago

Staff is curtious and efficient. Quality of work is so far excellent.

Tina Acker-Walsh

2 years ago

Thermo Direct installed a mini-split HVAC system for our garage. This was three months ago. Since then, the unit has stopped working four times. Twice, they have been late to subsequent service appointments, and then this past Friday, February 12, the technician never showed for their appointment. They have extremely poor communication practices, and have not resolved the issue. They are using the excuse that because the system that they chose to install is made by a Japanese company, that it is very difficult to contact the manufacturer. As a paid in full customer, I just want a unit that works.

Martha Eskew

a month ago

Excellent group of folks to do business with. Fair pricing. Knowledgeable and friendly electricians and staff personnel. They are busy and for good reason. Highly recommend. Do not hesitate.

Ross Bratlee

4 months ago

My tech was Gage. He was professional, courteous and personable. He tested each installed fan, cleaned the areas where work was performed and addressed all of my questions. I’d request Gage for future service based on the job he did on these fans.

Dee “Nisey”

3 years ago

Andrew's professionalism and expertise in this field are awesome and optimal! He explains the work that needs to be done and provides clarity to any questions presented. He is the best! Thanks Thermo Direct, Inc!

Susan Adams

6 years ago

Ben and Jose did a great job on installing a new HVAC at my house. They worked hard and made sure I was satisfied and had no additional questions. I would have rated them a 5, but the company mixed up my appointment time, and did not notify me that they would not be there on the 2nd trip. I stayed home waiting most of the day and then had to schedule a 3rd visit to compete the job.

Annette Jones

a day ago

Luis was amazing! He fully answered my questions and throughly explained what caused my system to fail as well as what is required to fix it. He got my system running again. He is extremely knowledgeable and I trust his assessment. I will absolutely continue to use Thermo Direct and Luis is a Super Star! ⭐️08/25/2023Just as expected… Luis provided A1 service!

Kevin Condon

2 years ago

Good professional team. I'm very happy with their work.

Keri W.

2 weeks ago

Aaron came out and gave me what felt like a very honest initial repair vs replace assessment. Our conversation never felt condescending or mercurial; it felt well informed and fair, which is what I was hoping for. I feel hopeful all my future interactions with TD will be the same.

laserlead

2 months ago

Last technician left a mess, destroyed insulation, left out a part. They came and put in the part, replaced the insulation and put in CO detectors

Scott Bierman

2 years ago

Andrew was knowledgeable and it is evident he cares about his customers. He answered all of my questions and was patient in making sure the job was done right. He showed me exactly what he was doing during the maintenance service and was transparent in explaining my options for pricing. I would highly recommend Andrew and will request him for future service work at my home. Overall great experience!I would also highly recommend Quinton. Quinton has been on site several times - always professional, thorough and courteous. Explains things clearly and makes sure the customer understands things before finishing a job. Always appreciate having Quinton on a service call!

Katie A

2 years ago

I called at 8am and a tech was here at 12:30. Quentin was quick and professional. Very pleased with his work to get our heat restored quickly.

Robert

5 years ago

Great service, knowledgeable employees. Would definitely recommend

Robin Wiggins

2 years ago

He was very nice and explain everything in detail to me

SHIRLEY BOONE

2 years ago

David Matthews

3 years ago

Received same day service when my heat was out. Andrew fixed the problem quickly got my system running again. Could not be happy with the response and service. Thanks

David Blake

5 years ago

I chose Thermo Direct out of five other quotes. They had fair prices and the work was completed on time without any issues. They did a great job and their staff and crew very professional. I chose a Goodman unit and have been very happy with my decision.

Markisia Shields-Sostre

5 years ago

5 Stars isn't enough to describe the service I received from this company. I got 4 different quotes none of the sales associate where honest with me they just wanted my money. Thermo Direct sent me Derek who listened to my problem and took the time to show me how they could fix it during installation. The few ladies I spoken to in the office where knowledgeable and helpful. I have the satisfaction of knowing the money I spent was worth every penny. The installers where extremely professional and respected my home. Ben took his time to explain and program my new system. I would highly recommend using there services if you want a honest hard working company to help with your problems.

Jimmie Brundidge

3 years ago

Jeanette was fantastic!!! She was so responsive, helpful, and answered my questions about new units. She went above and beyond my expectations, while providing great customer service.

Bob Chermely

3 weeks ago

They provided exactly what I needed to know and what I was looking for. They answered all my questions.

Anthony Farrell

3 years ago

I’ve been a customer for Five years and I’ve had nothing but excellent service. I highly recommend Thermo Direct.

Keith Haslip

3 months ago

Victor LeGrant

3 years ago

Jennette was very welcoming and made me feel comfortable when schedule an HVAC consultation. Look forward to doing business when the company soon!!

jan halle

4 months ago

This was the third visit and servicing w fluids and filters used. The technician told me how many hours the generator had been on, and it had been the equivalent of 16 days over 2 years!!! He did a fantastic job and was very professional. Thank you so much!

Bertia Cokley

2 years ago

My experience with Mr. Scott Kelly, The Home Comfort Doctor, was very informative and his expertise really helped me in making a decision of the type of new heating/cooling system to choose. He took time to explain all options available so I could make a wise & informed choice in a system and an affordable price. Also , I'd say the same for Mr. Junior , the Installation Technician and his helper. They were on time & worked consistently in the installation of my new unit. Mr.Junior made sure to thoroughly explain the workings of the new system, checked everything in the house & explained all the work he'd done under the house. Junior's team left everything very neat & clean also. In many years I have not had any type of complaints re: the work of Thermo Direct's Service Teams.!!! Also the Customer Service staff is Always Helpful too !!.

K hoch

6 years ago

I would highly recommend Thermal Direct to everyone in need of HVAC Services. They were prompt, professional, courteous & extremely honest, which is a rarity in today's world.!!

janet Watson

7 years ago

The technician was very cordial and got right to work. He did a fantastic job!!

Fletch Laroe

5 years ago

Willie and the Team worked quickly and efficiently. Appreciated the quality of work done.....Thanks

Trooper O'Leary

2 years ago

Jermaine was very nice, professional and efficient. My house felt respected and the lights look great! Thank you!

Miriam Ansley

4 years ago

Tim was thorough and very quick. He did a great job and I would love to work with him again.

Pamela Mangum

2 years ago

Lisa Graham

3 months ago

Plumbing he was great and real clean

Jack Williams

a year ago

THEY WILLNOT RETURN YOUR PHONE CALL'S .THEY OWE ME A REFUND ...........BUT THE OWNER WILL NOT CALL ME HER NAME IS TONKA

inter Scout

a week ago

good unit,installation, and follow-up

Walter Pilos

4 months ago

My year and half system stopped working, its Sad things aren't made to last, But no matter Thermo Direct was great they ordered the parts needed to fix my system and they came in, in just a few days I was surprised and the repair technician did a fantastic job with the repair and also after he repaired the unit he spent the needed time to test the system to make sure it was working properly and in doing so he found another that the thermostat was shorting out so he replaced it as well. And now I'm enjoying my A/C. I must say that Thermo Direct is a stand up company and when you need them the most They are there , So thank you guys. They came out and cleaned my system and will come back in October for the pre winter cleaning

Greg Cain

2 years ago

Good timely work at a good price. Quite satisfied.

Johnese Carmon

6 years ago

The Experience was quick and efficient. Rotley is very knowledgeable.

Kimberly Palmer

2 years ago

Aaron was very polite, respectful and thorough. Same day service and reasonable price. Had lots of questions and Aaron answered them in detail and in an understandable way.

Greg Anderson

a month ago

Rotley from Thermo Direct did an excellent job installing our new upstairs zone HVAC system. Quick, friendly, thorough and totally professional!

Larry Wilder

3 years ago

Our heating system suddenly stopped working one evening. I planned to call Thermo Direct first thing the next morning to have someone come to check out the system and repair, but got tied up and wasn't able to call until very late that afternoon. When I called, I received professional, courteous phone service and was told that someone could come out that evening! I wasn't expecting this kind of quick response - especially since I called so late! That was a pleasant surprise! The technician who came out, Tim, was great - very professional and very personable. He took the time to explain, and show with pictures, all that was going on with the system, what was needed, and quickly got us heat again! I am a huge fan of TD and recommend them to anyone with HVAC needs!

Cheryl Fontenot

4 years ago

Great experience with Tim from Thermo Direct! He arrived when he said he would, explained everything, made sure I saw what the problem with the unit was and what needed to be done to fix it. Very happy with the superior service! Thanks, Tim!

Eugene Broadwell

a year ago

Terry Pack

8 months ago

Actually showed up when promised (unlike others). They were friendly and professional. Quickly found problem and showed me options. Repairs were made quickly and appropriately. Prices were pretty much industry standard.

seidl777

a year ago

Excellent workmanship. Arrived when they said they would. Good value for the money spent. Thank you. All around great job! Would recommend and use this company and installer again.

harold de lancey

7 months ago

In process of taking estimates quan was forthright, knowledgeable, polite after his presentation I narrowed my potential vendors to two with thermo being my first choice based on above reasonable price with service plan added to maintain unit

Lisa Burton

a year ago

Such a great experience beginning with Morgan. She was the person to schedule our appt. She was a very pleasant person to speak with and even though we couldn’t get same day service they waived the service fee. We had a 100 watt amp to go bad in our breaker box which had started to burn on our outside fuse box. Thanks to Eli and Jake for such professional and efficient service. They found the problem and fixed it with in hour. The guys were so very informative about all they were doing. Our home was back to working order thanks to Thermo Direct for having such wonderful employees. My husband also spoke to Tonka one of the owners and she was also very pleasant. We will always go back to Thermo Direct if we should have any other issues. Thanks for taking care of us and leaving us feeling grateful for such a honest and great company. You have found new customers in Lisa and Stanley Burton.

Cameron Overton

3 years ago

Overpriced and terrible. Tech tried to up sell me the whole time. After buying there 200$ tune up package I spent 30 days trying to connect via email and no response

kathy marie Cunha

2 years ago

From the first call back to the in- person appointments, estimate, scheduling, installing, and follow-up everyone was knowledgeable, courteous, respectful, timely, professional. I'm looking forward to enjoying our new Ruud HVAC system and continuing our relationship with Thermo direct.There was an unexpected delay after the work began due to a part missing and the weather. But we weren't aware of this until the end of the day . This delay led to a second 1/2 day of work and a night with insufficient air-conditioning. However, thermo direct was quick to investigate once the delay was noted and they patiently explained what had happened to a frustrated customer. They were attentive to assist us by installing a small temporary portable unit in the evening. We explained we could have planned ahead if we were given an earlier notice of the delay and they agreed that they were making strides to prevent this in the future. We could have used 2 to 3 portable units with the summer temps and humidity, but they said they only had 1.

Bo Martin

a year ago

This was a great experience all the way around. Eddie was very thorough in his analysis of our system and recommended some return duct changes to make our new system run more efficiently and last longer. He was very thorough and answered my many, many questions. Lucas and the installation team were great. Their installation was professional and they were very considerate of our home and family. The variable speed Daikin Heat Pumps run so quietly and they keep the temperature steady all the time. The programmable Honeywell thermostats are easy to use and I can access them and make changes from the app on my phone! I highly recommend Thermo Direct!

Cheng Zhang

6 months ago

Quinton did a great job by replacing a part and set up the system. He also explained the benefits of being a club member.

Darcel Harris

9 months ago

Great service customer service, technicians were experienced and professional!

Gloria Hinton

3 months ago

From the initial call and completion of service very professional. Did not try to come up with things to charge me more money. Gage and Markell took time to explain what was happening and gave me the right direction to correct the problem. Will definitely use them for any future concerns.

Dang Cao

3 weeks ago

Eddie from Thermo Direct did an excellent job on explaining all the options to replace a failed AC unit at my house. He is not only very clear about the cost of the components but also very good of presenting the pros and cons of selecting the components to help with my decision. I did not feel any types of high pressure sales tactics from Eddie whatsoever which I really like

Angel Olavarria

4 months ago

Dorine Y

a month ago

Rob was super helpful and patient answering questions and providing different options

Lizzy Bain

a month ago

The HVAC professional who came to my home was kind and thorough in his work. He explained everything that he was doing and how the estimate was broken down. He was informative and very helpful!

Vincent Price

2 months ago

Very professional and knowledgeable.

David Gamba

4 weeks ago

Competent, friendly, polite. Many thanks.

Sean Agard

5 years ago

Always professional, and able to accommodate my schedule. I appreciate the direct, honest, and timely service/information provided.

L Underdue

2 years ago

Marc was a great electrician! He was prompt, polite and professional. He was very focused on doing a good job and the outlet he installed looks and works great.

Mamel Javier

2 months ago

Jermaine and Caleb very professional and on time. They have changed the whole house smoke detectors changed

Debra Rpgers

4 years ago

They were prompt, and very nice and knowledgeable. I definitely recommend them

Jason S

2 years ago

Suzan Sultan

5 years ago

Excellent work and punctual!

Gerard Shanley

a year ago

The two technicians were professional and very informative. They cleaned my Trane mini split. My normal HVAC Company did not want to work on it due to the difficulty in working on these systems. It did seem difficult but they did a great job.

mattie Anderson

2 years ago

I love the way they take you step by step on time

Gerald Tharrington

6 months ago

Thermo direct visited my house to give an estimate for hot water heater replacement. The technician was thorough with his service plan and quality of product I decided that day to have the unit replaced. The prices are good and the service is always exceptional!

Jameriquai Erna

a year ago

Jon York

6 years ago

Derek and company always provide great service. I've been using them for years. Technicians are knowledgeable and office staff are courteous and helpful.

Pat H

6 months ago

Rome was very thorough in maintaining my heating system. He’s a very nice young man taking the time to explain to me the necessary steps going forward. He made sure I understood the parts I need to replace, how they work, and the cost. Thank you so much for your help Rome.

Kandice

2 years ago

Our heat pump stopped working and I originally had an appointment for maintenance a week from today set up with them I called them yesterday and they didn't have any appointments for today but they were able to fit us in. Corey the technician and his assistant came out to do an evaluation of what was wrong with our system. He was very thorough showed pictures and explained what was wrong with our system providing three different options. We were able to set up an appointment for going over possible replacement and we'll have somebody coming out today. As I said our technician was very thorough and explained what he could see that was wrong and also indicated that there were parts he couldn't access due to whoever installed our system. We will most likely be going with a repair or install of a new system for them and can do further review after. But they were very responsive to communication and getting somebody out here quickly. And the cost of this service can be applied towards repairs which is nice.

Ellen Holloway

a month ago

Patrick Hayes

2 months ago

I had my seasonal HVAC service with Thermo Direct. Christian Roundtree was professional, kind, courteous and listened. Of my 7 years with this company, I found him to be one of the very best. While they are always top notch at customer service, Christian went about and beyond in my opinion. So much so, that when I need service done again, I will specially ask for him. He is the type that makes you feel comfortable and at ease.

Wan Peng Song

9 months ago

Kenneth Butler

4 months ago

Can't remember his name but very professional sorry guy you were very respectful!

Lorenzo Holloway

5 years ago

My ac unit went out on me, I called thermo direct they were able to come out the same day. The technician (Derek) was awesome professional and knowledgeable. He explained to me what was wrong and what needed to be fixed, he had one of the parts to fix the ac but didn't have the other one. He made a call and was able to get the part in a timely manner and was able to fix the unit. Im definitely happy with my decision to call them.

phong tran

5 years ago

I called for a service call on a Saturday and a technician was on site within a few hours to deal with our problem. He explained the problems and was diligent upon fixing the problem while being in 30 degree weather ! Great work , professional, and friendly. Thanks for being there when needed !

Jess Driscoll

3 years ago

This company is awesome!!! so informative, friendly & professional!!! They really care about their clients!!!!

Merlily Phant

3 years ago

From the time I called and the technician gave a quote was less than 24 hours. They were professional and informative. I recommend them 💯.
Thank you Jeanette and Greg!

Ebony Bryant

3 years ago

They were quick with coming out for a quote and very nice people to work with. Highly recommended. Pricing is competitive. Thanks Greg and Ms. Janette

Terry Jones

a month ago

Awesome, polite and professional.

Scott Benrube

3 weeks ago

The men were friendly and efficient. I did notice when I first brought them upstairs to the attic that the opening to the attic had many dirt stains on it. I assume that when the previous team was in the attic that they got dirty and did not realize that they got the opening dirty.

nunya business

5 years ago

the repairman told me i need a new unit because this unit to only last 10yrs . he said i can finance 7,ooo. he also clean it for 59.00 . he sprayed a chemical than rinse it.i told him i could have done that myself. i added an extra star because i had no problems since. the unit works fine now but i feel he tried to get more money from me. ladies beware update; my air condition is still working two years later

Kelin E. Brewer III

a year ago

The technician was very experienced and gave us great information and felt like they were taking care of us

Alan Maloney

6 years ago

Thorny problem of a very slow leak in our A/C refrigerant had showed up for the past several years, in the spring, when we activated the air conditioning for the first heat of the year. We would recharge the system then, and the A/C would work for the summer, but gradually--almost unnoticeably-- take longer to cool the house as the summer wore on. Thermo-Direct had run leak checks each year after I contracted with them for the biennial maintenance service. They discovered a faulty evaporator coil (installed by the (different) firm that installed the system in 2011, and replaced it under the equipment warranty. But the air conditioning failed the following year as well. Technicians this year ran a full diagnostic leak check by isolating the air handler, main refrigerant lines, and condenser and separately pressurizing the system to identify specific location of the leak. Leak was detected in the main refrigerant lines. That poses a potentially major problem because parts of those lines run through closed-in portions of the house walls. Here's where Derek came in--first of all, he remembered the system and its problems from previous visits to the house. Then, he (project manager) came out late in the day to examine the job, to make certain the technicians knew how to approach the job. Together, he and I figured out where the lines actually ran in our oddball contemporary-style house, and came up with a strategy that would minimize the damage to sheetrock (and minimized the likely follow-up repairs), and avoid running any surface lines to effect the repair. The next morning, he supervised the job on site, with a couple VERY capable technicians (Jake and Francisco), and they pinpointed the source of the slow leak on the first go (an inadequate joint-brazing by the original installers from two or more decades ago), repaired it, thoroughly checked the system, and installed an access panel at the site to allow easy access if needed at a later date. And, they included this in the long-term maintenance plan (well worth the dollars, after all is said and done) Outstanding sleuthing, prep, and supervision.Also want to give an extra shout-out to Jake, the lead technician for this repair. He's just flat-out skilled. And it seems they assign him the really challenging repair jobs because he's such a good problem solver. I joined them for the discussion of the problem when they all arrived in the morning--Derek, Jake, and Francisco--and saw them work together, with a lot of humor as well. The team obviously regards Jake as a go-to expert for difficult or challenging repairs, and he took his time to understand the job. Before they began the work on the main lines, he spotted a couple features that suggested where the slow leak was hiding ( Derek and I had not quite noticed these the night before). That prep work proved out--he did the initial exploratory cut in the garage ceiling, found the problematic brazing, and with Francisco, they made the positive ID and re-brazed the joint (that joint will never fail, even if we had an earthquake!) Concluded that the original joint was not adequately checked at full pressure, and, with the change in systems over the years and the higher pressure required by new refrigerant types, the joint failed when we installed a new system in 2011.So great job all the way around. And yeah, I know this is a lengthy review. But I have been very skeptical of HVAC firms, having had poor service, surly techs, and inadequate follow up with two other local firms, on system installation at two houses in Raleigh. Derek and the crew from Thermo-Direct have proven themselves competent, honest, and very responsive on every occasion.Derek, Jake, Francisco, as well as other techs Rotley and Jonathan, as well as the office staff (Landis and Alfonso) have all been great to work with.

lloyd Cameron

10 months ago

Aaron did a great job. He was very knowledgeable and well mannered. I will definitely recommend.

Miguel Tucker

3 years ago

I recently purchased a new unit and Mr. Quinton came out to do my bi annual preventive service, he was extremely informative as well as professional, I ended up purchasing a surge protector but I didn't feel like I was being snowballed, it felt more like I was being looked out for. Well now I am in the process of selling my home and I had to have Thermo Direct come out because the buyer's agent said they saw a leak, needless to say, Thermo Direct responded very quickly and sent Quinton out. After a thorough inspection nothing was found, and I received pictures and documents to submit to my agent so I could get my closing moving along. Thermo Direct will continue get my business, I feel confident that I am in good hands.

Ned Voorhees

a year ago

Excellent job, good value for the cost, work done right the first time. Highly recommend

Jackie Taylor

5 years ago

I needed to have my unit replaced and this company was fantastic from first call through installation. Not to mention the best priced. Will happlihdo business with them again and definitely recommend to anyone I know.

Darlene Cannon

3 months ago

Awesome experience! Gage and Markell were very professional and efficient! They also provided me with some additional safety suggestions!

Josh

7 years ago

Quick service, knowledgeable technician, and a good price for the inspection. Overall a great experience.

Ernest Pecounis

4 months ago

Rodney and Tim examined the problem thoroughly and performed the repair in a very timely manner.

Pearl Ncube

2 years ago

Quinton was an awesome technician, very knowledgeable.

Melvin Coursey

3 years ago

I expected the work to take hours. Technician showed up on time, was courteous and finished the job in less than an hour. AC is working perfectly.

Kath S

4 years ago

Our service tech Tim did an amazing job with identifying the furnace issue, making sure we had heat while the part was ordered and was at the property within a short while after notification for his arrival! The most important is not only his expertise with the furnace issue but his customer service was outstanding—-letting know each issue, steps being taken, follow up before he left each time. His courtesy, his demeanor and kind attitude was so appreciated. Thanks so much, Tim!!!!

Stephanie Banks

8 months ago

Quan came out for a plumbing assessment. He was friendly, respectful and professional.

Bruce Berry

a year ago

Keisha Webb

3 months ago

Brian did a great job. He was extremely knowledgeable and answered all of my questions. I'm very pleased with Brian and Thermo Direct.

Marilyn Murchison

6 years ago

My first experience with this business and its owner, Derek, couldn't have been better. He quickly diagnosed the problem and took a lot of time to get my 11 year old upstairs A/C unit up and running until it could be replaced. His honesty and integrity were clearly revealed as the service call continued. He truly cares about his customers. He and his team will soon return to replace a very worn out HVAC system that I am tired of fixing and spending a lot of money to do so.I would also like to mention how courteous and helpful his wife was to me when I made a frantic evening call to set up the service call. She quickly had me scheduled for the following day and Derek arrived as she said he would. Good work!

Lori Murphy

a year ago

Kimberly Taylor

7 years ago

cr6nm1

2 weeks ago

Fast and efficient service. Would recommend.

Crystal Auletta

3 years ago

We were very pleased with our service. Quiton was so nice. He went above and beyond for us to make sure we were satisfied. He was very thorough and knowledgeable. We will only call Thermo Direct with our future business. Thank you!

Catharine Gensel

3 years ago

This is the first time I have used Thermo Direct and I am extremely satisfied with the service I received today. I was VERY impressed by the technician, Corey, as well as the preceding phone interactions with Anica and Nakia (spelling?). The customer and dispatch service from these two was friendly, clear, thorough, efficient, polite, pleasant, and best of all they made everything easy.I was incredibly impressed with the technician Corey, who went above and beyond in addressing the issues I have had with my AC system. I am in a new construction townhouse and my units were improperly installed and poorly serviced by the builder's local subcontractors to the point that I sought a company outside my warranty for help. That is how I found Thermo Direct.Corey called when he was 30 minutes out from arrival, was professional and courteous in every communication, answered numerous questions clearly and honestly, and did not try to snow me if there was something that cannot be answered definitively. Very knowledgeable. I had arranged a head to toe check of the system to back check the previous shoddy work from the other co, fix the remaining issues, and catch anything else wrong. Corey listened to the long and complex backstory patiently and was careful to address those issues with specific attention. He was very careful and conscientious with masks, gloves, and social distancing, and careful in my home. He was thorough in reviewing pricing, making sure I understood what and why a repair was needed, and getting consent before proceeding. He also connected me with add ons to help prevent future issues, prolong the life of the compressor, and lower my energy bill, as well as a superior warranty. He spent all the time necessary to answer questions and properly complete repairs.This was an exceptional first experience with this company and Corey is one of 2 technicians for any home service that have stood out to me in almost a decade of home ownership (plus additional years renting and seeing service family members receive in their homes). I look forward to working with this company and while some of the issues will require monitoring over time I feel confident that if I have a problem I now have the competent, professional, and honest service I need to handle it. THANK YOU!

Dorothy Adams

9 months ago

Carlos and Ray are just Finished my warming and cooling system. They explained and showed me every step of the way to the end. The supervisor came to check and test everything before turning on the system. I appreciate the fact that they explain and show every step. This a new way of service.100&10%👏🏾🤩Thank YouDorothy Adams

Debra Williams

5 months ago

Going to replace bathroom toilet

Robert Pearson

8 months ago

I really enjoyed your representative very nice very respective I like him a lot got along good I hope he comes back again

Horace Blue

a week ago

very knowledgeable about the job.Louis was very helpful and professional. I would like for him to always be assigned to my residence when required. Great employee. I supervised 60 employees before retirement and louis is top notch.

Gladys Washington _ Staff - SanfordCreekES

2 years ago

Thermo Direct is a top notch company! Their technicians, office staff, and salesmen are kind, efficient, and professional. I appreciate the quality work, great customer service, high level of safety, and genuine concern this company has for its customers. I will definitely refer my family and friends to Thermo Direct, and I look forward to remaining a loyal customer. Thanks for EVERYTHING Thermo Direct! You're the BEST!Sincerely,Gladys Washington

Mike Faulkner

4 years ago

Tim was great! Very helpful and he answered all of my questions.

Sree Saphire

5 years ago

Jim Seabolt

a week ago

Project Manager Dave Alles is highly professional and thorough in his assessment of my heating and cooling needs.

Roseanne Outland

a day ago

What a great team.they was very productive...prophistant..and on time. .awesome..so far so good...I'm thinking they finAlly figured out the problem. It's doing good. So far.ty

Jason Webb

3 years ago

Very professional. Very knowledgeable. Quinton's customers service skills are excellent.

Rick White

3 weeks ago

Very prompt and professional. Quality and neat work.

shereca Murphy

2 months ago

Great job and was very professional.

Tim Yarbrough

3 weeks ago

Luis serviced our ac/heat pump. Very personable. Clean in and out . A true professional

Rebecca Buff

2 weeks ago

These are the most upstanding people that I have experienced in a company. From Jay and Landis and Austin And Terrance and Quan. I was treated like I was their friend..I can't say enough about how great the employees are. In this day and age that is special. Bless you all
Rebecca Buff

Jerry Williams, PhD

3 years ago

Thermo Direct is a great HVAC company with highly professional technicians committed to excellent service and customer education. I have used them to provide preventative services and repairs of my HVAC systems for the last ten years. Corey, the service technician, was polite, very professional, thorough and efficient. I highly recommend this company.

Juliet Black

a year ago

When I purchased my AC and furnace from them in June 2021, I thought they were the best business in the world. After spending way over $7K, the furnace only worked twice after turning it on. I don't use a lot of heat, so when I my heat on it must be below 45 degrees. Well, I am in a cold house because of Direct Thermo. You can use them, but beware, your system might now work for long or when you actually need it to work.

Pedro Ban

a month ago

Good professional communication about our HVAC system and what needs to be done but with no sales pressure to do it right away, which we appreciated

Jethro McMullan

a year ago

Good service and workmanship at a fair price.

Jacques Vry

3 months ago

Thermo Direct Technicians are always courteous, professional and very knowledgeable. We are very satisfied of their service.

Nakia Jackson

5 years ago

Very friendly and knowledgeable about the parts and service. Can always count on them.

DXENO

4 months ago

From the first call to the service, Thermo Direct is very very professional! Technicians Brian & Christian did a very good job quick and professional. Thermo Direct was super responsive even though I was a new customer. We didn't expect they would come out the same day. They did listen to what our concerns were & provided thoughtful explanations. Our heating bill should be lower in the next months.... We also bought their membership plan. Highly recommend Thermo Direct! Thank you Brain and the crew!!!

James Batten

3 years ago

Thermo direct installed two new Ruud units on my house. One of the units had a defect from the manufacturer. The manufacturer wanted them to replace the faulty component. Thermo direct chose to replace the entire outdoor unit. I can't say enough good things about the people I delt with at Thermo direct awesome customer service highly recommended!

Jeff

2 years ago

Thermo Direct was excellent with my install. Starting with Dave who explained and gave me multiple options, to Cesar and Antonio and Beriel who did a bang up job on installation. Derrick, Tonka, Brandon, Landis, Mark, and the rest of the Thermo Direct Team were there to assist. This is customer service at its finest. If I could give them higher than 5 star rating, they deserved it.

Eula Apostolopoulos

5 years ago

William was courteous and thorough. He also made suggestions about optional products and services offered by Thermo Direct.

Joann Parrish

4 years ago

Thanks so much for your help .Tim Peter's was so helpful explaining my heating problem . So nice and a real gentleman. Thanks.

Ghostwolf138

7 months ago

Great service! Our technician Aaron took care of the issue and went above and beyond! I'm a happy customer!

Marco Antenucci

3 weeks ago

Diagnosed the problem quickly. Replaced the defective part and were done quickly and on there way in no time.

Rabecca K

3 years ago

I have worked with Thermo Direct for years. I find them to be very helpful and professional. They are a highly recommended company.

Tomiko Antoine

2 years ago

I highly recommend this company, my technician Quinton was very respectful, knowledgeable and explained everything. I would you them again.

Shad Brown

3 years ago

Our technician was very professional and courteous. He explained everything to me and fixed the issue in no time.

Joette

a year ago

The Town of Cary Inspector said you did a good job of installing and supporting the duct work. He said some companies don't do so. The installation team was very polite and worked hard and efficiently. Felix and Bayron did an excellent job of everything. Everything was cleaned up and all the old duct work hauled away. Eddie did a good job of explaining all of the various options and answering my questions. Overall, my experience was very positive.

tenisha perry

3 years ago

This company installed a new unit. I signed up for the maintenance plan. On August 30th scheduled maintenance was performed and my system hasn't worked properly since. Service technicians and a supervisor have been out to my home 3 times and the issue is still not resolved. My unit is under warranty, but they are trying to charge $400 for repairing an issue that they caused. They have stopped returning calls and my air is not working at all. STAY AWAY FROM THIS COMPANY!!!!

Sharon Eaton

8 months ago

Kudos Rome...Great job!!!
Very professional

dandy raines

2 months ago

Greg Dolan

4 weeks ago

We've had several plumbing issues over the past few months and Thermo Direct has been incredible. Quan has become a trusted advisor for us. He is always professional and responsive, giving us honest options for how to solve issues in the most economical way.

William Graham

3 weeks ago

It was a great experience as it has always been for over 18 plus years of having my HVAC servicing and intallation with Thermo Direct.

Laura Benson

9 months ago

Very professional.

Dona McNeill

4 weeks ago

Adriea Laurore

4 months ago

Very thorough!

Tim Tillotson

a week ago

Thermodirect is usually very responsive. If they aren’t able to resolve the issue the first time, they usually send someone until the work is completed to our satisfaction.

krazyglu81

6 years ago

this company is awesome. they went above and beyond to meet a quote that I'm sure they did not make much money on. Just to keep their promise that they will beat a quote. I had another company say there was no way they could even come close to meeting the quote I had received but Thermo Direct stepped up to the challenge and followed through. they went way above and beyond their duties to ensure my family had a quality working system and not only did they beat the quote but they threw in a UV light and surge protector. The GM Tonka was amazing. The finance person I think named Dawna (sorry if I got that incorrect) the installers Jake and Bayron were fantastic people. Derek the operations manager was terrific and also noticed my wife was pregnant and made sure they brought a portable A/C unit to keep her and my daughter cool during the install. Please consider these good hearted people when making your next purchase or service appointment. Trane systems Rock

Brainiac9

3 months ago

The electrician, Marc Kelly, was prompt, knowledgeable and efficient. He was cordial, courteous and made me feel at ease. He diagnosed and fixed my problem quickly. Overall excellent service.

ML Hasty

4 months ago

I've used ThermoDirect for several years and they are always very thorough in their maintenace appointments. I've spent more than I'd like on replacement/repairs to my systems, but they have always been the most reasonable, with great service, great quality and follow up. The techs are professional and explain any issues in layman's terms. They provide several options for repairs or ways to make my systems more efficient or to help prevent future problems. They are also always on point for when it is time to schedule the bi-annual maintenance appts. They make it easy!

Leao Carvalho

2 years ago

I haven't used the service yet, but Janette was very professional and courteous in setting up the visit

Michelle Sothoron

3 months ago

Electrician was rude I paid over 10,000 for a unit then they charged 1300 just to replace a wire 45 minute job I only asked for half of my money back the only thing they wanted to do is give me a 25.00 credit and a 1 year membership stay away from this company they will rip you off should have went to Carolina air

M Immler

6 years ago

I received 5 estimates from well rated companies on Yelp, Google, and Home Advisor for the replacement of my 31 year old gas furnace and 15 year old air conditioner. Both were still working, but I wanted a more efficient system. Having read online about the bad experiences some people have had in dealing with the personnel in the HVAC industry, I expected a hard sell and an unpleasant experience.Thermo Direct sent Derek, the Operations Manager, to my home for the estimate. His tremendous knowledge, personality, and communication skills made my decision to go with them easy. On top of that, the estimate Derek offered me was the most competitive. The installation of the Trane furnace and air conditioner was supervised by Ben. His easygoing demeanor and professionalism gave me a sense of trust. Any questions I asked about the operation of the system were answered thoroughly. I feel good about my decision. The new unit is cost efficient, more reliable, quieter, and safer. The whole experience was fantastic. I am grateful to Derek, Ben, Kelvin and the rest of the Thermo Direct team. I would recommend them to anyone!

Sonya Williams Harris

4 months ago

Plumbing service. Knowledgeable and thorough team! Excellent service! Highly recommend!!

Stu MacDonald

a month ago

Respectful of our home and the fact that this purchase is a very expensive one. They treated it like it should be with excellent craftsmanship and diligence.

Aaron Haberkorn

3 years ago

Fantastic service!!

Linhua Song

2 years ago

Audrey Johnson

4 years ago

Elio Alberto Perigo

2 years ago

Professional service. Thank you Jermaine.

Nicholas Hart

3 weeks ago

Absolutely respectful of my home while being fast and efficient in their work, very informative.

connie lawrence

a year ago

Outdoor fan motor replaced

veronica pace

3 years ago

I have tried other companies in the past & I have none measured up to Thermo Direct. They are very professional & polite & gave me all the information I needed.

Robert Murray

4 years ago

Excellent service! Very professional. The technician gave me a full break down of the repair options along with a detail explanation of each option. Thermo Direct is now my goto company for AC repair.

Patsy Kravitz

4 years ago

Excellent pre-arrival communications. Clear focused service. Photos and explanations of what was seen and why certain services are recommended. A reasonable price for the time spent.I'm looking forward to the next round of service

Nicholas Sinacori

6 months ago

Linda Jeffreys

4 months ago

Very good. On time and professional.

Jim Harrison

3 years ago

First things First, I was so very impressed with the woman Jeanette on the phone. She was knowledgeable, spoke as a true professional and I could tell that she cared. She also told me not to worry that they would figure something out, now as a senior citizen I was concerned about the bottom line.This woman's assurance certainly comforted me.

Derek Douglas

9 months ago

AJ was very professional, knowledgeable, friendly, and very helpful overall was a great experience 👍🏻

Angela Evans

a month ago

Rome Pham was very professional, informative, and knowledgeable, I highly recommend the company and this technician.

Rick Kolb

3 years ago

Corey was excellent, professional, and courteous. Very happy with my first experience with Thermo Direct. I will recommend him to my friends.

Joyce Wiggins

a week ago

The technician, Rocshawn J. was polite, knowledgeable and professional.

Nathan Conover

3 years ago

Fantastic first meeting response and presentation. Service manager listened to issues and provided great guidance and advice concerning project and suggested repairs. Installation starting quickly and we are looking forward to the new system.

dawn edwards

a month ago

Chris was great, great attitude and took his time and did it right. Plus explained everything he was doing.

Allison Hines

4 years ago

I give Thermo Direct Inc. a five star rating. The workers worked diligently to get the job done. Any questions that I had concerning my heating/ac unit and weatherization work, they all took the time to explain. Each worker was respectful and hard-working. I would definitely refer this company to all that I know.

Brian DellaBernarda

3 months ago

Top class company for anything HVAC and electrical that is needed.

Peter

3 months ago

Scott, the technician came by and win over my needs for replacing my upstairs 27 year old air conditioning and heating unit. He did a great job telling me the differences between the units they offer and what they were going to do is a company to make sure that I had the best experience ever.On the day the air conditioning and heating unit was to be installed I received a text message telling me that the installers were on their way. When they got here they Were very professional and did a great job. When the job was done they cleaned up after themselves and told me that they would be returning to put a part on that was not functioning correctly on the heater.The next day I received a call from the office telling me that the part was ordered and that when it was On the way.Over all a very professional company to deal with that does good work and has good products

Shelby Lesley

a year ago

Jermaine was nice and responsive

Chloe Easley

a year ago

My family hav me been customers for a decade and they have always taken such great care of our system. Customer the excellent customer service ladies are excellent and prompt and make sure we get helped quickly. And the gentleman that came about Aaron,Silas and Alex and his crew, everyone is great. Not to mention the amazing finance we got on the system. Extremely happy! Thank you 😊

Richard Supinski

3 years ago

Very knowledgeable, professional and thorough assessment of my insulation and HVAC systems. Technician was pleasant and helpful.

Agatha Carroo

2 weeks ago

Jermaine was excellent—professional, personable, listened to what I wanted. I would like Jermaine and Caleb to do my job if at all possible. Thank you.

Nikita Graham

2 years ago

Richard Smith

a month ago

Easy and relatively quick new heat pump system install

Ann Curtis

3 years ago

The supervisor ( Tom) was very knowledgeable about the installation. Due to me having an older home I was worried. The technicians installed me a very efficient system. The electrician ( Mark) went far and beyond his job.Extra thanks to the techs for the install and clean up! I love my system.Right on time!!

Rick Bongiorno

4 weeks ago

Marc is professional, dependable, courteous, friendly and customer oriented.

Brandon Mcallister

7 months ago

Very professional will use them again.

Derrick Stewart

4 months ago

Marquell and Gage were very quick and efficient in installing GFCI outlets, they were in and out in less than 20 minutes, demonstrated the work they did and verified everything was working before leaving. Thanks, we appreciate the speedy resolution!

Atual Patel

3 months ago

Do not honest with their qoute provided To us After installing new unit then they will add more expense.not recommended.

Sonya Jones

2 years ago

Very professional, prompt service, technician very detailed. Ms. Jeannette was very professional and thorough, when setting up the appts and she's always very pleasant to talk with, helpful and very informative.

Lance Pettit

3 months ago

Christian was friendly, knowledgeable, and efficient during his maintenance visit. Thank you!

Tonia Brown

3 weeks ago

Anthony Williams

4 months ago

Did a good job offered multiple options explaining which each one detailed .

Teon Rawles

2 months ago

Marc Kelly was very professional and knowledgeable. He was on time and worked with me according to my budget guidelines. I called this company for an estimate to wire my hot tub spa. I definitely recommend him. Prices were great

Lewis Sellars

a year ago

The lead installer was very knowledgeable and had a keen sense of what customer satisfaction is all about. He and his helper removed and installed an A/C unit and new thermostat unit and took the time to show me how it works. Lastly, he seem know that a first impression is the one that makes the job go smoothly. Satisfied!

Phil Bowling

3 years ago

I'm not sure about the value since I haven't seen the final quote but I was impresse by Tim's expertise and professionalism. He gave us a deailed report on the various problems ( unit is 26 years old) and suggested several good options.

Daniel Lloyd

5 years ago

Excellent customer service. Derek was great to work with, and my repair was reasonably priced and executed promptly.

Kristyn Tice

6 months ago

AJ is one of their best if not the best technician they have. He is always super friendly and explains everything in a way I can understand. I've always had great service from this company and if you need HVAC service ask for him!

Pinky Williams

a year ago

I received excellent AC maintenance service. I can't say enough about the technician and how professional, punctual, courteous, and kind he was during the service call. He explained with detail what I needed to do to make sure that my unit runs as efficiently as possible. I will gladly call on them again.

Christopher Lassiter

a year ago

Layton came out and was fantastic. He was knowledgeable, personable, and professional. I was very appreciative of his approach and work at our home. I would definitely recommend and come back! Thank you, very much!

darlene mize

2 years ago

Tom was very polite and went over the details of his inspection. I have been with Thermal Direct for 8 years and plan to be with them for many more.

Brian McEvoy

2 months ago

Dave Alles did a great job providing an HVAC system quote. He explained the pricing and options available. He answered all my questions and as an added bonus he was personable as well as professional.

Tiphanie Cross

a month ago

I had an initial call with Thermo Direct and told them that I would be in touch if I decided to hire them. I ended up going with another company. Thermo Direct continued spamming me with calls and text messages everyday. I even asked them to stop contacting me, and they still continue to call and text me everyday. Today, two weeks after the initial call, I blocked their number so that I would stop getting calls and texts from them. I have several other electrical projects that I will need to hire an electrical company for. I will not even consider contacting Thermo Direct for any future projects.

James I. Jones

2 years ago

If I had not gotten good service from the beginning I would have given them one star. I'm okay with the arrival between 12-5pm, but after I've waisted a half a day and you show up at 6:30 and you can't and don't know how to fix my problem, well I'm not a happy person. So I still have to figure out how to solve my problem, I'm just glad it's nothing that going to cause me any serious discomfort.

Portia Monroe

6 years ago

Great service provided for my new HVAC unit!! I appreciate you taking the time to service my family. Thank you for all you've done.

Shanel Artis Robinson

2 years ago

Very friendly and professional. Does great work.

Amia Hill

5 months ago

Thanks for all your hard work and for being so meticulous and thorough!

niki matthews

5 months ago

Loved it. Very professional.

Anntionette Elleby

a year ago

I was pleased with the professionalism of the Technician.

al thomas

a month ago

It didn't have my problem on the list but my problem was plumbing , but I was blown away by this young man and his knowledge of the business. He was outstanding as far as discussing with me his recommendation of plumbing for my home

Christina Jones

6 months ago

Brian was prompt and he explained everything to me. Very professional

Arnea Bell

2 weeks ago

Today Aug 12th. Rocshawn Jacobs came to the home to service my system. He was on time, very professional , had a great personality, and completed the job in a timely manner. Great Guy , Great Job

H. A. Pell

4 years ago

Great to get an email explaining who would be providing the service, some background information on the technician, and the approximate arrival time. The technician, Tim, was on time, and asked me if I would like to watch as he worked on the unit. He explained how a forced air gas furnace system works, showed me the defective parts, and explained the entire repair process. This was the best “experience” I’ve had with a service repair company and highly recommend Thermo Direct. Extremely professional.

jacob deguire

a month ago

Great service and quote still deciding if I’m using them or another service but Michael tuck did a great job explaining all the options.

T P

2 years ago

GWENu9. I’m did po fog c WILLIAMS

5 years ago

Derrick and his Staff are phenomenal!!, Expert Service, Courteous Staff and the work is done Right the first time!!. I would highly recommend Thermo Direct. A+ Service 👌

Jane Shealy

8 months ago

The guys that came out to install the outlet in the crawl space could not have been nicer. They were quick and very professional. Thermo Direct's pricing is reasonable. I trust them to do a good job and would hire them again.

Dwight Green

2 years ago

The Technician were on time. As matter of fact, they were early. Which is a plus in my book. Before commencement of the installation, the Tech & I went over what I wanted. Afterward, they got to work & was very curious & professional. Because my spouse was asleep during the install, they were very careful how they moved about my home . After the vent installation, the Techs talked me through the process on how the new thermostat worked. At this juncture I am very happy with Thermo Directs professionalism, & will consider them for any of my future A/C-Heating needs.Dwight Green

Aaron Washington

4 years ago

Thermo Direct is an awesome company! Communication is great and the technician was terrific! Tim (technician) explained why I was having issues with my system and devised a plan of action to remedy the situation. Great work and plan to use the company again for HVAC service! Keep up the great work!

frankie98

11 months ago

Chris and his team installed the system in the blazing heat and I didn't have to lift a finger! Great experience.Then Byron and his crew came to follow up and inspect- easy as pie! I felt everyone gave great care and explained everything I needed to know, thanks. Eddie was clear and honest in showing me the different systems to choose from.

Tony Tucker

4 months ago

Quan was “Excellent” in all communication with me during the “Estimate Process” & the “Installation Process” of my 89 Year Old Mother’s Water Heater!!! “I Highly Recommend Him”!!!

Kathy Howard

a month ago

Our Technician Chris was very nice and professional..also very knowledgeable of our situation..thanks so much!

Jenny Reeser

a month ago

Linda Curtis

5 years ago

Great job. Very polite. I will use their services again.

Kimberly Taylor

8 months ago

David was professional, and accurate. I appreciate the service. Thank you

Nick Letourneau

a week ago

I hired ThermoDirect to install a new HVAC system in my home a few years ago. I’ve stuck with them because of their quality of work, responsive customer service, and professionalism of their employees. I recommend them.

Beverly Ruffin- Jacobs

11 months ago

I had a new unit put in my house 2 years ago and it has stopped working. Thermo Direct service my unit twice a year and now they are tell us that we need a board that costs 1500+ on a new unit. A very disappointed customer .

Francis Toney

9 months ago

DoxieMom626

6 years ago

Very courteous and professional. It has been pouring rain outside and still came to give an estimate for a new system. My system is 20 yrs old, so I knew it was time for a new one. Had several estimates around the same price, but preferred to go with a name brand for a tad more. No pressure to buy and their office pre approved my loan with no hassle. Highly recommend. Derek was friendly and easy to talk with.9/12/16So today they came and installed the new unit. They worked very hard, and did a great job--I don't think they went to lunch. Friendly and courteous as well. It took a little normal than I expected, but for some reason everything in this house is never as simple as it should be. The tech's explained and showed me what had been done. Cleaned up and hauled everything away. I didn't need to do anythingEveryone from the office, finance, and the staff have been great about everything. Would highly recommend.

Rick Sessoms

3 years ago

The technicians did a quality job. Very professional. Cleaned up work site well. Pleased with their work.

Mazzie Hill

2 years ago

Jean Groce

3 years ago

So far very happy. Technician great and knowledgeable. More to come. Project not completed yet.

Chauncey Depew

a month ago

Honest and transparent but also quick and beat other companies quotes by a mile. Kept informed every step of the way. Had both HVAC replaced and Water Heater.

E Gross

a year ago

Builder completely missed a damper for our down stairs zone… costly mistake… thermo direct ordered and installed the needed part correcting the problem.

Barry Holloway

3 years ago

Tim was excellent.

Miri Richards

4 years ago

Tom arrived promptly and was professional in every aspect. He listened to what the problem with the heating was, low heat and excessive running of fan, and went straight to work to check the entire system. He did not try to oversell a new system which was a great relief and recommended appropriate parts and costs. This seems like a very reasonable company to work with and I will be recommending them as often as I can. Thank You!!!

B Crowley

7 months ago

Their quote was higher than I can afford, but not outrageous. The tech was sincere and knowledgeable.

April H

2 years ago

Thermo Direct is AWESOME!!! The customer service is on point and beyond satisfactory. Thank you to Jeanette for providing me with the information needed to get our unit serviced correctly. She explained the process and made sure we were aware of all needed info.Corey came out on time, was extremely knowledgeable, and serviced the unit perfectly. I am so happy I found this company and connected with both Jeanette and Corey! Thank you!!! ~April

Zach Anderson

a month ago

Made the appointment the same day he came. He pinpointed exactly the issue, flushed our lines, didn't upsell us on anything, everything works like a charm now.

Malik Sullivan

6 years ago

Jake and Travis from Thermo Direct Inc. did a great job installing my new Trane heat pump, they were polite, did a complete job and neat, also left a little mulch around the unit, also the price was the best one in town. I highly recommend Thermo Direct Inc. of Garner NC

Cody Roberts

a month ago

At this point I've only had an estimate. The guy who came out talked mostly about prices, capabilities, warranties, and features. He was EARLY, glad to answer questions and gave quotes for all 3 of the setups I was interested in. Did not have salesman vibes at all. Explained clearly why the system I was originally interested in would be expensive and a bad fit for my particular house (it's not always easy to tell a customer no, and I greatly appreciate this). Overall very pleased with this experience.

David Villegas

3 months ago

I would 100% recommend Thermo Direct. Pricing was reasonable and the technicians did a great job. Mine were Markel (sorry if I spelled that incorrectly) and Gage. They were very professional and made sure they didn’t leave without completing the job, even if that meant staying late.

Danielle Wilkins

5 years ago

I had a wonderful experience with Thermo Direct from start to finish. Omar was very informative about our new system and patient with us.. He even offer to bring out a small space heater due to our system not working at all and it it was a chilly day.. my family appreciated that..👍🏾. Jose and Braydon was very professional with the installation and explaining our system.. Thanks Thermo Direct!!!

Lance Headden

2 weeks ago

Very knowledgeable and helpful. Michael took the time to do a thorough analysis of our home and explained what we needed and why. I surely hope that Michael is a good representation of Thermo Direct and the rest of the employees. I will be leaving another review after installation of our new unit.

Billy Apperson

4 years ago

Tom Socha was nothing but professional and an all around great person. Thank you for the honest and great service. I will definitely be recommending Thero Direct to everyone I encounter that is in need of your service! Cheers!

Wayne Simpson

3 years ago

Jeannette and Scott provide world-class customer service!!

Raquel Ruiz

3 weeks ago

Rocshawn Jacobs did a thorough job with servicing my AC unit and explaining the work done. Thank you!

Jane Evans

3 weeks ago

More expensive then we tbought

Nochur Sundaram

7 years ago

Estimates given by your technician were way too high. Another one came & replaced the capacitor, now the unit is working for a week so far.

Heidi Espinosa

9 months ago

Technicians very knowledgeable - prices reflect expertise

Steve Olson

5 months ago

They did a very good job installing this. The installers took notice that the current electrical wire size was to small for the heater so they had their electrical guy come out and change it out. I went under the house to see how well everything looked after they installed it and I was pleased everything looked good as far them sealing up everything and putting in the drain trap correct unlike the last time I had my air handler installed.

Adele Thorpe

3 months ago

First, my mom lives in North Carolina in a older home. The warranty was for a year. System was fine as long as there was coverage. After the two year mark my sister had to pay 1700 dollars for some piece they needed for repair. This is a 5 room house . Now for this knew unit that was purchased now needs another fix for 2200.00. So soon we would've brought another unit. My Mom is a senior and this is not cool. Do not let this company keep comming with a piece that is needed every year,because you not paying for a warranty. Mind you for 3 years the unit didn't need anything. I have a property that I rent that is 4 levels. I have not needed anything for my unit in years.

Kim Taylor

2 days ago

Great service
Excellent communication
Timely work

Jimmy Yarborough

8 months ago

5 star

Earline Middleton

2 years ago

Matthew Morookian

7 months ago

Company was super responsive during the coldest time ever and our furnace wasn’t working. David the repairman was super nice and knowledgeable.

Lisa Lambert

a year ago

Brycen was a very polite technician who was very knowledgeable and answered all of my questions about our thermostat in diagnosing our problem. He was able to come out the same day we needed him and while not pushy, he politely informed me of additional optionalservices. I was very impressed and would likely use this company again. Great customer service.

John Taylor

7 months ago

I use Thermo Direct for my maintenance of my hvac system. I have been using them for years now, and I plan on using them for many years to come. Whenever I have needed service, they were there either the same day or in the next 24 hrs of my call. They are super responsive and this is something I truly value in a company. I recommend them to all my family and friends. The techs are awesome and knowledgeable and the customer service team is so friendly.

Rebecca Stevens

4 weeks ago

Brian was professional, worked hard and gave us good advice. Their price was better than a competitor and I’d used them again!

Sam Chagarlamudi

4 years ago

Steve Huff

5 years ago

The big companies can afford to lose a few customers beware!

Jaclyn Harper

5 years ago

Tom was awesome! He did a thorough diagnosis of our heating system, explained to us what was going on and walked us through the process of figuring out what our best next step was. We highly recommend Thermo Direct!

Ruben Freeman

4 years ago

Great customer service and quality work

Cynthia Gooch

2 months ago

Very professionally and kind,Thanks to them for quickly service.

Sean Sturgill

4 years ago

Work was solid but had to be redone after realizing pipe still had pieces from old unit. More disappointing, was told I would receive a rebate from Duke Energy for buying unit from Thermo Direct. After multiple assurances this was in process, I have failed to hear back on last 3 attempts to communicate. Needless to say, I would not recommend.

myrna kraper

6 months ago

very professional, quite pleased, he was outstanding.

Shontel D.

3 months ago

Great company! Christian was very thorough with his work and analysis. He was on time and efficient!

DON BAUMEISTER

a month ago

Raven Nevermore

5 months ago

Aaron was phenomenal and knowledgeable. He made sure to educate us on a realistic forecast of my unit and prepare me for future needs. He made sure I was up and running before he left. I definitely appreciate his service.

Kimberly Witham

a year ago

I tried to use this business. My appt was scheduled for approximately a week and a half out. The Wednesday before my Friday appt. I received a call asking if I would be able to reschedule. I was advised they were very busy and had another job they needed to do. As a customer, and a new one at that, I would not expect to be pushed aside for another customer. For this reason I'm out, a company that doesn't value future customers is a sign they won't be easy to work with if something goes amiss.

Kathye Williams

4 months ago

Thermo Direct was the first company to respond from the Find It Duke Energy site for an electrical problem. They put me on the schedule for service for the next day! The lady at the office was very informative and helpful. Marc called with eta. I don't know what he did, but the outside outlets worked. They didn't work for me. Marc explained how that can happen and showed me how to check it if it happens again. And he fixed my ancient smoke detector. Totally professional and personable. Enjoyed meeting him and learned something new. I will definitely call Thermo Direct again. I highly recommend this company.

Jim Davis

6 months ago

Estimate only today

Kyle Minner

6 years ago

Our HVAC system went out late on Saturday night in the middle of July when it was around 95 degrees that day. I called Thermo Direct and my name, contact number, and address were taken. Within 5 minutes (close to midnight at this point) I received a call back scheduling an appointment the next day. One of their supervisor's, Derek, came by the house the following day around lunch time. He was super friendly, helpful, confident, and experiended. It turns out my unit was leaking freon and it froze. He also looked at our duct work and showed me pictures of some openings in the ducts within the crawl space. Derek then checked to see if the unit was still covered under warranty from the previous owners of the house who put it in. Unfortunately it was not. The parts for the repair would be almost as much as a new unit, so long story short we opted to replace the unit and our original duct work in the house.While this was obviously not the news we wanted to hear, Derek assured us this was the right move. The installers (Ben and Jose) were at my house first thing the next day and worked for AT LEAST 10 hours and finished close to 90% of the work. They came back the next day and finished. I was also super impressed by their politeness and willingness to show me what they were doing. They always wore covers for their shoes to not dirty the house when they were inside.From our unit blowing up on Saturday night to having a completely new unit AND new ducts installed by Tuesday we were very happy with their sense of urgency and availability.From the work Thermo Direct did to our HVAC, the house now feels less humid, and cools much more efficiently. I would recommend Thermo Direct to any of my close friends. Thanks Derek and team!!

M. Gavin Lewis

6 months ago

Working with Quan on my plumbing issue was extremely easy! Determined what the issue was quickly and set me up for a future appointment in the same week. Always enjoy working with ThermoDirect.Update: Quan completed his work professionally, thoroughly, and left everything extremely tidy when finished!

Karen M

6 months ago

Finally a Hvac person that know his job!! Very knowledgeable, nice, informative and smart. Thanks Thermo Direct!!

Candice Arrick

3 months ago

Marc Kelly was prompt and provided excellent great expertise for my electrical needs for my business! Highly recommended!

Torri Staton

6 months ago

Aaron was great- very helpful!

J R

4 months ago

The sales representative, Dave, did an excellent job. In that he took the time to explain everything, was professional and answered all of my questions.In regards to the installation team, Thomas and David, were awesome. They worked non-stop for twelve hours straight to get everything done. It’s only because there was a complete installation and new wire that had to be run, which is why it took so long. They knew what they were doing, were experienced, and professional. I can’t stress enough how everyone I dealt with for Thermo Direct was professional.

Dawn Nisbet-Stanton

3 weeks ago

My husband and had a new AC unit and heating system installed by Justin and Jamie today. We had been recommended to use Thermo Direct by our neighbors who had their system installed a couple years ago. I have only praise to give these two. They were prompt in arriving and after I showed them where the heating unit was and AC outside they quickly got to work, giving me updates throughout the day. They both were so friendly, polite, and professional. I would highly recommend Thermo Direct and their incredible installers and very knowledgeable employees.

Jim French

11 months ago

Tramaine Darby

2 weeks ago

Professional, knowledgeable, and quick. Great experience!

Craig Hendrix

3 years ago

Thermo Direct provides excellent customer service and quality solutions. I only found them when our 15 year old HVAC quit and wanted a comparative quote to our usual service provider. From the moment Jeanette answered the phone it was clear they wanted the business. We now have a new HVAC maintenance provider!

Christie Cox

a year ago

Tom Carey

2 years ago

Thermo Direct is one of the best business I've had the pleasure of dealing with. First of all, they had someone come out to give an estimate the day after I called. Most other companies take at least a week and try to blame their incompetency on Covid. Next, the estimate was very fair. Another company want 3 times the amount for doing the same work!Once again when I accepted the estimate the work was scheduled within 3 business days, it would have been sooner, but I was the one too busy.The technicians arrived on time and completed the work in the time they estimated. The lead technician, Mark, was very knowledge and efficient.And lastly but most importantly, the service desk personnel are the best in the business. When I had questions about the invoice, they patiently explained each item, and even had a manager call for further explanation, even though she had done an excellent job. And to top it all off, they gave me a discount because the invoice was not clear to a dummy like me. How's that for customer service!!!

Greg Karl

a year ago

Nancy Morales

5 months ago

They repaired a leaking toilet. Showed me what was wrong and answered all my questions.

Jacquelyn McGowan

3 years ago

laura parrella

4 years ago

Very happy with the service from Tim today. He was prompt, friendly and explained our options very clearly. He took care of our repair quickly and the price was fair. I would definitely use this company again.

Kristin Langston

5 years ago

David Gann

6 years ago

Thermo Direct to the rescue...Heat failed on one of the coldest days of the year. Called Thermo Direct and the customer service agent was re-assuring and helpful (as usual). Within hours a technician arrived and provided space heaters while awaiting repair.For 8 years we have trusted our home HVAC to the professionals at Thermo Direct. This experience again confirms why.

JASON AMEN HETEP

5 years ago

very prompt and professional service. My service technician Tom was courteous, patiently explaining issues, and generally good person. I am appreciative for the great service. I highly recommend Thermo Direct.

Kathryn Willson

2 years ago

This business Thermo Direct is the worst!!! I have had issues since new thousands of dollars unit install 6 months ago and has already broken down! Then it took these idiots over a week to fix!!! And they do not get back with you or try to have any compassion for not having heat for over a week! They suck. I am considering reporting to the attorney general's office.

Glenn Gravitt

10 months ago

Very pleased with the design, pricing and installation of our new HVAC system and ductwork. Was offered a variety of products and options that would meet our needs and was able to make the best decision for our home. I was very impressed with the professional commitment of members of the sales department, office staff and installation team. I highly recommend this company!

Rhonda Davis

9 months ago

They have provided excellent service from the sale, installation, and maintenance of our new HVAC system. I highly recommend Thermo Direct!

Misa M Woodberry

2 years ago

arthur colon

6 months ago

Marc Gray

a year ago

Good company, knowledgeable technicians, but they aren't very responsive, and there are still 2 electrical outlets that don't work. Not sure if it's staffing issues, or just down right forgetfulness, but I can't give a 5 star review.

Randy Wood

2 years ago

We are at the beginning. We will signThe contract today 07/30/21.Company is loaning a 1 ton portable unit.They may have our new system Saturday orMonday.Heat advisory in on for today. Heat indexTo day is 102/105 Fahrenheit.So far the company as a whole, has been veryGood to us.Thank YouRandy & Peter (ze Lin Tong)

Jasper Hinton

9 months ago

Good job

Debbie Browning

a week ago

Technician Rocshawn Jacobs was absolutely professional and a favorable representative for Thermo Direct. He called to notify me of his anticipated arrival time. When he arrived he shared an outline of what he would be doing. He consistently kept me Informed as he completed his inspection of specified areas. Upon inspecting the HVAC mechanics in the attic he provided photos to show me the area of concern. This allowed me to make an informed decision of what needed to be done to rectify the situation. Should the need occur for future HVAC issues, I will be requesting Technician Rocshaw Jacobs!!

Ronald Bonham

7 years ago

Thermo Direct was very good with communicating with me and setting expectations. The price was a good value. Ben, Derek, Rotley, and everyone I interacted with on the staff have been amazing. On the day of install, the techs really went the extra mile. While the time frame was a little longer than I would have liked, I realize it is peak season and the team did everything they could to make it as painless as possible. Recommended.

Cornell Lamb

2 years ago

sittingbackrelaxed

4 months ago

Brian performed the necessary services timely and professionally. Also explained some additional services to improve the quality of HVAC unit and other services that I hadn’t previously heard of.

Stephen S

a month ago

Simone Dusablon

5 days ago

HVAC follow up. Thermal direct provides the best service and products of any competing company in the entire state and I can say that because I have been in my home for 23 years and I’ve dealt with most of the companies that are out there and by far this has been the best experience I have ever had I highly recommend them.I would also like to acknowledge the two technicians that came by today for follow up electrical work on my installation, and their names were Markel and Gage I want to thank them for their outstanding service and professionalism!

Daniel Dyson

4 weeks ago

Service tech Rotney was excellent. I will ask for him specifically next time. Thermo Direct is excellent to do business with.

Nathan Spencer

2 months ago

Marc has years of experience as an electrician and was able to diagnose the issue and then work plan a fix very quickly. In the short time he was in our home, I found that I could trust his professional background and would be happy to work with him or anyone he trains in the future.

glenda owens

2 weeks ago

Technician Christian was professional and extremely knowledgeable and helpful.

Chelly Barnard

7 years ago

Prompt, professional, excellent quality service.

Lisa Benedict

a month ago

Robert answered my questions and gave specific solutions to my hvac system needs.

sharlene deklerk

4 years ago

We were refered to Thermo Direct by our insurance company Homeserve PSNC insurance. We scheduled an appointment with them and they gave us a window time between 8am and 12. When a technician didn't arrive we called Thermo Direct to find out whether the technician was running late. The lady that answered was unapologetic and said she can reschedule us for Monday. No explanation given as to why a technician didn't arrive as agreed. She was rude and we said if they can't do it today then to cancel our appointment. Her reply? Ok we can't do it today so then not at all. We will not be doing business with Thermo Direct ever.

Bill Britton

a month ago

Arrived early for Apptmt and technician was incredibly knowledgeable. He put on footies in my home. He locked the back gate and was very neat. He explained every touchpoint.

alfred craig

3 months ago

Rome was very professional and nice

Tommy G

10 months ago

I've been using Thermo Direct for several years. They're responsive and affordable. I've had a particularly difficult warranty issue with parts availability problems, but Anica has really worked hard to get the problem resolved with the manufacturer, who was not being very cooperative. Kudos to Anica and Thermo Direct.

moviegeek80

5 years ago

Tom was knowledgable, and very professional. He quickly found the issue, made the repairs and was courteous the whole time. I will use these guys for all my AC needs going forward!

Jason Murdorf

3 years ago

Quinton Jenkins

10 months ago

Quinton was excellent 👌

Michael Douglas

3 months ago

Quan and Lillian were professional, punctual and efficient at installing a new sink and toilet in a bathroom renovation. They were polite, and cleaned up after themselves.

Natalie A.

5 years ago

I would highly recommend this company and will definitely be using them again. The entire experience was stress-free and very budget friendly. Our technician, Derek, was very knowledgeable and took the time to explain what our issues were and his recommendations. He was so kind and very professional. I cannot say enough good things about our experience.

Dondi Pulse-Earle

a year ago

The technician (Layton) was super prompt, thorough and very professional. We look forward to some future projects we have planned and would recommend ThermoDirect to others. Very reasonable pricing for the work being done.

M

4 years ago

Great service from the estimate to the installation. Very professional. Great communication from start to finish. The techs we're polite and did a great job. Could not be more pleased. They beat the so called Diamond Dealers by more than $5000.00. Yes the diamond Dealers say they offer 15 and 15 but we couldn't justify paying that kind of money as a prepaid service. Self register and get 10 years parts and 10 years compressor for free. Great job! Will be signing with them for yearly maintenance. Thanks again!

Janean Benner

2 months ago

Marc with Thermo direct was very professional and did a great job checking burnt wiring for safety, removing our old range hood, and installing a new range hood. Thank you!

G Manire

8 months ago

Prompt and through service. I received an email , then a text, then a phone call to alert me of the visit. Very cool. David was very courteous and informative. I was offered (3) different solution options for “potential” issues. I am very pleased with the service !

Annette Giovia

3 years ago

Quick response time. Andrew explained what had to be done, and that was that. Nice man, knowledgeable.

David Zonca

2 days ago

Highly recommended ThermoDirect. Most professional & trustworthy HVAC company I’ve ever used.

Elizabeth Small

7 years ago

My customer service tech that come to my home was very professional!!! I have had four companies come service my home with 45 day with no resolution & yesterday I found out why my house wasn't cooling. I am VERY PLEASED with the service! JUST OUTSTANDING!!!

Ellen Randolph

4 months ago

This was a plumbing repair. We had an outside faucet replaced. Quan arrived on time, and was polite and respectful. He found an issue with the pressure and fixed that too.

Gary barnes

4 years ago

Andrew did a great job , he was on site at our scheduled time, he diagnosed the problem quickly and fixed the air conditioner properly.. I’m happy with the results!

Juliet Hart

9 months ago

Tom Dresser

8 years ago

Prompt, good service. Friendly technicians. This is reliably the case.Most recently, this week, Gerald diagnosed burned out blower motor and/or capacitor (they are one integral unit and so generally are replaced at the same time). Gerald ordered both an integral unit and capacitor alone, bringing both to site. He disassembled the old unit and replaced the capacitor only without the blower, and jury rigged the wiring to test without reinstalling, determining that this would get the old motor operable. Saved me $400 in parts without any additional labor charge....

Todd Hamilton

a month ago

Greg Morris

9 months ago

Rome is a very polite and professional serviceman that we look forward to seeing him during our next HVAC servicing.

Carissa Smith

2 years ago

Diane Elmayan

a week ago

Quan stopped by to give me some estimates. He was on time, professional and very knowledgeable. He took the time to give me some maintenance tips and thoroughly explained the estimate to me.

Jessey Newman

a year ago

William Walker

5 years ago

Excellent!! Gentleman was knowledgeable and respectful. Great job!!!

Deborah Johnson

2 weeks ago

This was a great overall experience. From the sales person (Donnie) to the technicians (Thomas, Justin, Hassan and Devlin) everyone was knowledgeable, friendly and professional. I highly recommend this company.

Brian Snipes

3 months ago

Aaron came out to check our AC unit And he explained to us everything that he was doing and when he was done he explained everything that was going on and what he suggested that we need to do. Or what he would do and it was very knowledgeable and I appreciate him for coming out.

Kermit Richardson

a month ago

Your Techs did an excellent job
YES

Stanley Brown

6 months ago

Thermo Direct diagnosed the electrical panels and explained step by step what was causing issues with the receptacle in my home. I'm pleased to say problem solved and thanks Thermo Direct.

Maren Lowrey

5 years ago

Very pleased with the services provided with the install of a new upstairs A/C unit!

Shauna Leng

a year ago

It is time for us to replace our AC unit. We called Thermo Direct. Dave, the project manager presented a detailed proposal with equipment choices and pricing. Based on our needs, he explained each equipment with impressive knowledge. The installation team also did great job. Excellent customer services. We are very satisfied.

Alex Mgaya

6 months ago

Outstanding work and professional

Lucretia Pinckney

2 years ago

Customer Service was great.

Dennis Thomas

3 years ago

Very professional from the time he walked in the house. Answered every question and explained everything that was done.

David Hare

2 years ago

I have never been happier...the men on the job..Alex & Vieb (viejibet) were so good to us...they went the extra mile to insure our HVAC/Heat system was perfect.Then there is Landis..who talks to us like a daughter. So nice...she & Ayana did everything they said they would do..& were on time. about it.with the men...2 days..in & out...We will tell my friends & neighbors who you are..we had never heard of Thermo Direct until now.Thank you David & Julia. ( & the grandchildren & children)...maybe they will want to come over to play here ..more..now that we have AC!

Delores Austin

4 years ago

Although, this was the first time that I used this company (Thermo Direct, Inc.) I was very impress with their service and the fact that service tech was on time. Tim took his time to examine my HVAC system to found out the problem. Then, made recommendations to correct the problem and discuss some options.

Kelly Smith

7 years ago

Dereck was very friendly and personable. He answered all of my questions thoroughly and confidently. He is also quite passionate about his job and his company.

John Linko

2 months ago

Argha Bose

5 years ago

Thank you for swiftly attending to my needs. Very impressed with the service and would definitely recommend to my friends.

Marie Downey

2 years ago

Face plate not reinstalled

Billie Jeffers

6 months ago

Workers were efficient, thorough, and knowledgeable . They replaced downstairs HVAC unit and thermostat, performed several follow up inspections, and sold me maintenance contract. All personnel from inspectors snd workmen who came to our home to office personnel I talked with on phone were well informed, efficient, and very professional. I will continue working with Thermal as I also purchased a maintenance contract with them.

Claire Powers

5 years ago

What can I say about Thermo Direct . I’m very satisfied with them. My technician Tom gets a five + star rating. Tom was very patient, honest , thorough and took a great deal of time to explain everything to us . As Thermo Direct was recommended to us I certainly would recommend them to all my friends and relatives .Sincerely,John & Claire Powers

Anthony Delgado

6 years ago

This company kicked ARS behind 100 times!!! The owner was extremely knowleadgeable and she was very trust worthy during our initial phone conversation. Made us feel comfortable and sent their sales rep Omar right away even after hours. Omar worked with us and we got an amazing unit for an amazing price. I am a former Marine and this company went above and beyond to take care of a Veteran an his family. The two technicians Jake and Byron were extremely professional, kept everything covered and clean and the installation done was a master piece.Extremely happy with the service and we highly recommend this company if you have any HVAC problems with your current unit.

Darletta Kithcart

a year ago

Mr. Mark was a very pleasant and helpful man in providing services for us today. He worked us in his schedule which was very kind of him. Mr. Mark was very great at what he does and offered any tips that we needed to know. Thank you Sir for your wonderful and great service. If ever in need we will surely be calling again for service.

Lajon Frederick

3 years ago

My representatives that I’ve worked with so far have been very knowledgeable and understanding of my needs. They have been polite but eager to meet my goals.

Claudetta Allen

9 months ago

They were very professional. Explained everything that they did and told me why it was necessary. They even programed the app on my phone. Definately picked the right company and will use them for other services that I might need.

Hector Ramos

4 months ago

My old A/C was on it's last legs. I contacted 3 different Trane representatives and after their initial visit I decided to go with Thermo Direct. I did a thorough search on the Web and talked to friends that had gone through this process and Thermo Direct had a lot of positive reviews. The reason that I went with them is that their representative Omar took the time to explain which would be the best option for me from the different brands that they offer, and not what was best for them. He was very professional and took the time to explain any questions that I had. He did not try to pressure me into a sale and was able to find ways to save me money (like the different energy rebates available at the time). He explained to me exactly what to expect the day of the installation and how good their crew would handle the job. At first I thought it was just sales talk, but I was pleasantly surprised that Byron and his crew (Tulio and Jose) did an excellent job with minimal disruption to my routine and without making a mess of my house and attic. There was a couple of unexpected issues that came up with my installation but the guys soldiered through it and quickly resolved them. When the installation was completed, they did a thorough job of cleaning up and explained the different bells and whistles that came with the new thermostats. After a pleasant experience I would hire this guys again.

Lance Carroll

9 months ago

Thermo Direct is the go-to company for all our HVAC issues. We have a maintenance contract with them, and used them to replace previous HVAC. I highly, highly recommend them.

sheri almloff

a year ago

Eli checked my electrical system and found a few minor issues that he brought to my attention. He was very courteous and professional, and his visit didn't take very long. I'm glad I took advantage of this inspection service. Thermo Direct has been my HVAC company for several years, and I've always been satisfied with their service.

A Man Who Lived

a year ago

Just cancelled my relationship with this company after 3 years. Quality of service has gone downhill.

Rachael B

3 months ago

Anthony Farrell

3 years ago

I've been using Thermo Direct for six years, and I've had nothing but excellent service and customer service. I highly recommend Thermo Direct!

Beverly Morgan

5 years ago

Tom came out right on schedule. I invited.him into my homeas he put on the slippers ovrr his shoes at the door. I.showed him to the hall thermostat asking him for a new digital one. We did a walk through where he took each vent out of the floor making sure nothing covered them.Tom went out to backyard started servicing the gas pack. Aafterwards Tom came back inside to explain his findings.He explained things very well scheduled a Wednesday service for ownet Derrick to come out to replace 1996 unit. Gave me my diagnostic bill of EIGHTY FIVE thirty five dollars which was very reasonable.I gaie 5 stars for this service call. I will recommend Thermo Direct to my family and friends.looking forward to continuing my ac and heating system. I trust them. Will be back to give finishing touch. Thank you Thermo Direct I even got an.email with pics of findings

Michael Hans

6 years ago

These guys are awesome. Job took a little longer than expected but they pride themselves on quality not quantity, Jake is very thorough with his work and very knowledgeable. Derek and Tonka are awesome as well. They love what they do and it shows.. I would highly recommend them for any job small or big. Thank you very much!!

cynthia nosow

a year ago

Communication from the office was prompt and thorough. Technicians worked almost nonstop when installing the heat pump and were polite and professional.

Kevin Shorten

a year ago

Amber Hayes

a year ago

Though Thermo Direct was pricier than other quotes I received, I def aired on the side of knowledge and customer service. Eddie went in depth about the warranty and answered questions I had days later. He knows the products through and through. I felt like I had the attention I needed when trying to make such a large financial decision. Bottom line is you get what you pay for. I feel like I made the right decision.

Varghese Mundassery

a year ago

Corey Woodward gave me an excellent, comprehensive service. He brings over 12 years of experience working with HVAC systems. I received an honest evaluation and reasonable costs for repairs. I highly recommend Corey and Thermo Direct.

Jonathan Reid

7 months ago

gabbync88

5 years ago

I just had a furnace and AC unit installed. The installers were very courteous on cleanliness and keeping my place clean after they were done. Made sure I knew how to work everything before they left. Very professional. Thank you!

John Goodman

3 weeks ago

Very professional and thorough. Highly recommend!

Doug Brock

4 months ago

Great group, fair pricing. Service team is on top of their game.

Dallita Reid

a year ago

Working with Thermo Direct has been one of the MOST amazing experiences! Believe me, I tried 5 other Heating and AC companies in the same area and after they met me at the house, I was always left with a feeling like they all wanted to UPSELL me on the latest and greatest AC/heat pump... I was in an interesting position as I did not want to run my credit as I was in underwriting, but Donnie Lopez at Thermo Direct worked overtime to give me alternate solutions...HE called me during/after hours t0 make certain he gave me every option--until we landed on the perfect plan! The GREAT service did not end there, the day of the install, Carlos and Raul, continued the amazing service by arriving on time, working tirelessly in the heat (120 degrees in my attic) to give me my long awaited new AC/heat pump! God bless them! Both were GREAT and hardworking. BEfore Carlos & Raul left they walked me through EVERYTHING to ensure everything was installed to my expectations. I am the HAPPIEST customer and will tell the EVERYONE about Thermo Direct! THE BESTTTTTTT Experience.Again, Carlos and Raul just finished my heat pump and ac installation and we're Amazing!!! They were quick, knowledgeable. I would recommend them to anyone. Great service!

Kym Parker

3 years ago

I called to get a quote for installation of a new HVAC system. The customer service representative, Jeanette Fitzgerald, was wonderful. She walked me through the Thermo Direct process and scheduled an appointment to have a service representative survey my home and provide a quote for a new HVAC system.

D Brutus

5 years ago

Great customer service. Technician that did the diagnostic was on time, informative, thorough and clean :), he didnt leave a mess behind. He wasnt pushy but provided me with all the information. The lady that helped me in the office was very kind! That makes a huge difference to me! Will continue to do business with them as needed.

C. Smith

5 years ago

The install and technicians performance/professionalism was above reproach.

Sheeja Natesan

a year ago

Parents ac unit went down in the thick of summer. Thermo-direct was the company they chose. I had a newborn at home and was worried about strangers entering without special covid precautions and contacted David. He notified the team and they took the necessary precautions. Put my mind at ease. We would def use their team again. ❤️

Patricia Blue

a month ago

Very courteous and professional.

Richard Beddingfield

a week ago

Excellent service. Luis D Was fantastic and made sure we were well taken care of!

Chris Cottrell

2 years ago

Karen Haynes

3 months ago

Yeah! Today I had a new Daikin Signature Series installed. Caesar and team were prompt, professional and experienced. He introduced the team, and work plan. Answered all my questions. It’s been 25 years since we’ve done this and definitely did our homework and due diligence. A friend referred me to Thermo Direct and the rest is history. I look forward to a long successful partnership.

Nadine Curry

3 weeks ago

My service doctor was knowledgeable and prompt. Brian Kelly got to work, explained what how the system works and what may have caused the issue (IN TERMS I COULD UNDERSTAND). He also made adjustments that addressed a concern not initially reported. I'm in good hands!!!

Heather Crane

5 years ago

I am under their maintenance agreement and they are great about reminding me when it’s time to have the systems checked (which is included in the maintenance agrmnt). The service techs are nice, and today Tom explained everything really well about the system; he told me about many things that looked great and had just a couple recommendations so it’s never like “oh my gosh you need a whole system” - bottom line, I don’t feel like they’re trying to rip me off. I’d recommend them to anyone.

Mick Mckenna

3 years ago

Came out quickly, very professional and knowledgeable.

Grayson Street

2 months ago

We had very punctual, quick, and thorough service from the folks at Thermo. They were thorough, friendly, and helpful throughout the job.

betty jones

4 months ago

Awesome. Job very respectful. I will give them a five star rating.

Dixie Douthit

3 years ago

A plan and the price we’re presented clearly and quickly. The quality of work done was excellent and the price was very competitive with other estimates we received. I would recommend this company to my neighbors.

Jerome Woodberry Jr

7 months ago

Technician was professional, courteous, and knowledgeable. Wonderful business to work with, and all the team members we have dealt with were GREAT...

Allan Badulis

9 months ago

Quentin and Christian were professional, friendly and knowledgeable. They were meticulous in our maintaining our HVAC systems. Quentin explained how we can better utilize our electric air filtration system to improve our home air quality. They were great guys. I highly recommend their friendly customer service and products.

Nathanael Wilson

4 years ago

Only the best with Thermo Direct. Great service, great pricing, and great customer support.We first called Thermo Direct when our A/C went out and they fixed it very fast and explained to us in detail what they found and they did to resolve it. Unfortunately, it is a very old system so it went out again and since we had such a good experience with them we called them to have a brand new system installed. They offered great financing for it and got it installed and working very fast. Also, Their quarterly maintenance plan is 100% worth it.Thank you very much Thermo Direct!

Natasha Hatchett

3 months ago

Staff was very professional and informative about the whole process. Took the necessary steps to ensure the best outcome with the limited amount of space provided for installation. Was able to effectively problem solve and execute the solution without compromising the quality. Overall, I appreciated how thorough and efficient everyone was while maintaining excellent customer service and support. Thank you!

Brittany Lavery

4 years ago

Jim Hambrick

a year ago

I must say I am impressed! When our circuit breaker would not reset and several essential things including internet went down Thermo Direct came to the rescue the same day. Setting up the appointment time was easy and the price information was clear. Marc was our Technician and he was fantastic. Polite, efficient, respectful of our home by wearing booties and a mask. Marc diagnosed the problem, replaced the breaker and then found a plug that had a broken wire that added to our issue. Thanks Marc for coming into our home and making us feel comfortable, explaining and fixing the problem. Although I hope that we will not have to call again if we do, you are now our go to professional. I also have passed your number on to my neighbors. Thanks again! 🤗

francestan hunter

2 years ago

They did an excellent job. They were very professional, timely, and efficient.

Carrie Dailey

3 months ago

Markell and Gage conducted a house inspection of electrical fixtures. They were courteous and professional.

William Cozzolino

2 years ago

Terrifically helpful technicians who explained the problem, direct fixes, and then consulted on some things that will help the system better perform over the coming years.

John Daly

2 years ago

The gentlemen went above and beyond to diagnose and repair the issue. They were extremely professional, knowledgeable and explained the issues in great detail and were great to work with.

Sree B

2 years ago

i got installation day yesterday Total HVAC unit. Eddie was handling it. at the end of the day AC was not working on 2 nd floor. so they by passed and did some thing temporary and told me they will come today and fix everythong..no body showed, Eddie was not replying to my texts. looks like very bad customer service, is there any supervisor I can talk to....un believable BAD experience.

Alfredo Gan

2 months ago

Quan, a technician, from Thermo Direct, provided an excellent service during a Plumbing Inspection of our house. He was friendly, respectful and gave us useful tips.

Jennifer Spencer

7 months ago

They were super responsive even though I was a new customer they came same day and worked around an existing appointment. They provided information and 5 different quotes/repair options. I will definitely be using them again!

Valerie White

4 years ago

Eseosa Rain

3 years ago

I found this company on Yelp. All the other ones I called wanted too much money for what seemed like a simple problem. I ended up with Thermo Direct because a lady named Jeanette answered the phone and was so helpful, kind, and caring. She calmed me down immediately because I was upset that my heat was my working and it was 30 degrees outside. My home is only 2 years old. She explained their maintenance plan and all details of the service call. The tech showed up 1.5 hours later and he was nice, professional and determined to get to root of the problem. He explained everything as he tested my system and examine everything inside and outside. I felt safe, which was important because I suffer with really bad PTSD and stranger anxiety. When he was done, he reviewed all that was done and showed me some things I could do to improve energy bills. THANK YOU ALL SO MUCH! Looking forward to a long business/client relationship.

Juan Luis Pantoja

a year ago

Excellent Customer Service, Quick Response and Follow up Calls. Outstanding Job by Tom, Byron, Bieri and Fredy.

Fairlady Z

a year ago

Tabby Moore

a month ago

maurice mclean

3 years ago

Thermo Direct very professional.
For Jeanette Fitzgerald Who scheduled my appointment and made sure that my quote was good add to Scott Kelly Who came out And Talk with me about the AC unit and did the quote And went over the paperwork with me very professional did a very good job

Thomas McCann

a month ago

Fixed the pool filter

conway harris

2 years ago

This was the best company I have worked with in years. They responded within 15 minutes of my placing a request on Angie’s list and did not disappoint me from there until the finished installation. The next day David came out to look at our situation and make recommendations. He was very knowledgeable about his products and how they worked and how they were manufactured with certain materials. He was able to compare and contrast competitors systems with his and had done research to back up his information. That was on Saturday-Monday night we were cool and comfortable in our home. The young men who came to do the installation were also very competent and worked quickly to finish our project. The gentleman who seemed to be the engineer doing our job was amazing with how quickly he worked and his knowledge of what he had to do. They were respectful of my property trying very hard to not disturb any plants I had which were numerous and directly in they way. They put on booties to come into my home. They addressed me and my husband with such respect it was refreshing. That’s very rare these days to hear “yes man” “thank you so much” and so forth. The office did a great job of communicating calling us to tell us when to expect each person coming to our house and making sure we were clear on the time and what they would be doing. The employees coming to our house called when they were on the way to say how long it would be before they arrived. I know this is a long review but they so deserve very word of praise I have given them. They were a pleasure to work with no matter which employee I spoke with. You will not go wrong with this company.

Kandice Proctor

a year ago

We have been using thermo direct for over a year now. They installed our HVAC/heat pump in the middle of summer 2021. We had contact with several technicians who were responsive and thorough. They even resolved an issue with the flooring which required it to be reinstalled. Since that time we had the yearly maintenance plan which includes two services a year on the HVAC and a free whole home electrical inspection. Their master electrician was able to solve an issue after we had three other electricians come out previous. He really listened to us and resolved the problem that day. We are continuing to use the service to install new electrical work and have been happy with the communication. We just had another maintenance visit which required additional time due to finding an issue with our dryer vent. AJ was very thorough in addressing or questions and concerns as well as providing estimates for the work. We have plans to continue to use them as we have been happy with their service and communication. As they plan to add a plumber to their team we hope to see about using those services so that most of our home needs can be addressed all in one place.

Tammy Poole

3 months ago

Maintain went well. See them in April 2023

Nique F

3 months ago

Great company. Great people.

Lexi Lang

9 months ago

Quinton was professional, knowledgeable and really nice.

Johnny Smith

2 years ago

Scheduled an appointment for tomorrow 2/10 almost 2 weeks ago, got a call today they need to reschedule after I’ve already taken the day off from work. They were fine with losing a possible customer didn’t even try to work anything out just said “understood, have a great day”

Hubert McIver

a month ago

Thank You
Great Job !!!!!!!

wes howell

7 months ago

TLDR: they're awful.I accepted quote on Nov 22nd. Paid the first half deposit on Nov 23rd. Scheduled the appointment that was allegedly a one day job for Dec 6th. They came around 11 AM after about 10 minutes they said “we need to get some equipment and will be back”, at 4:45 PM they returned, put a few plates in the wall and left saying “we will be back tomorrow”. Tomorrow came and went without anyone showing. On the following day I called to inquire what was happening and was told the first day someone had an emergency so Mark had to leave, the other people couldn’t continue without him so that’s what happened and as for not returning well I guess that was a mistake by them (why? And why would I not be called by them to tell me this and reschedule when it happened) but they rescheduled me for December 13th (yeah one week because of an emergency someone else had while I made sure to be here on the 6th like I have nothing to do in my life but wait for electricians all day) so on the 13th they do come and don’t leave but they also don’t finish then I need to schedule again for them to finish the one day job that’s a two day job apparently. After pestering I only had to wait 4 days instead of 9 which I was originally told it would be. So on the 17th they finish, then I call multiple times to get them to schedule the inspection like they were supposed to do but I guess I need to nudge them to do anything that I’m paying them to do. Then the inspection fails on December 27th (for many reasons including putting it in as a final inspection not rough in, scheduling the inspection for just two outlets not the 20 or so and other stuff it was, for not installing guard plates, for not pulling an outlet out that Mark informed me they would do, and for other various reasons) . I spend the next week calling every couple days to get them to come back out to fix the things it failed for. Finally, I get ahold of someone who doesn’t tell me they’ll call back and I get scheduled for today January 10th. Today at 11 AM Mark called and said he would be here in 30 minutes but did not show up. I called at 2 PM and was told he was here (he wasn’t), called at 3 to say he wasn’t and I confirmed he never was and that we didn’t just miss him going in the basement and doing the work and leaving and at 3 I was told the dispatcher was on a call and would call back. At 4 PM I called and was told they would put calling me back as first priority, at 5 PM I was told the same. Now it’s 5:20 still no Mark, still no call back. So like I said at the beginning they’re awful :).

Diana Toney

2 years ago

The Project Mgr. Dave was very good and responded to all our questions. The 3 crew men that came out were very courteous, worked very hard and did not take lunch till the job was completed. Very satisfied customer..

Dawn M

a day ago

Robert came to our home to give us an estimate. I was very appreciative of his friendliness, professionalism, and knowledge! We had our new system installed today and it was a great experience. The techs were friendly and knowledgeable, our experience with Thermo Direct was positive from start to finish.

Rhonda Williams

5 years ago

I was blessed to find this company. I used this company to replace my HVAC and install a ventilation system. They are professional and considerate. All of the technicians very friendly and kind and take great pangs to protect your home by laying down runners, drop clothes and even vacuum up any debris. If there is an issue, the owner is always available. He often assists with the work. If there is a problem, he does his best to make things right. The office personnel is also professional yet friendly. They go beyond the role of a company and treat you like a close family.

Harvey Speller III

4 months ago

Rodney came in and handled business. He was able to diagnose and repair a plumbing issue that has been a pain.
Thank you!

tamara campo

2 months ago

They were very professional. On time. I was very satisfied

Marian Harris

a year ago

Alexander Kadick

5 months ago

Quan at Thermodirect installed a new water spigot on the side of my house for me. I’ve got an old house so there of course were some hiccups discovered that complicated the process. Quan explained the issues, worked out a solution and executed professionally. He even came back a few days later to check the installation and smooth out some of the mortar to blend it into the existing brick. You don’t expect plumbing service from a hvac company but I’d call them again based off this experience.

Dominick Adducci

2 years ago

Had an emergency repair to the AC unit on a 90+ degree day. Super nice technician- Dale - got us up and running quickly.
Highly recommend Thermo Direct!

Patrice Gould-Arnold

3 years ago

I waited for more than 2 weeks for parts needed to repair my HVAC. Then when they came to install the parts ... the tech said he was missing some parts... This is UNSATISFACTORY especially since I am selling my house & the closing is scheduled for 12:12 ... This is a Mandatory Repair that could negatively impact the final closing date! !!!!

Jemetta Jones

a week ago

Sandra Crook

3 months ago

Aaron was very pleasant and professional.

Maegan MB

a year ago

To start, they did install a new furnace and ac system in our house. It’s been in for a year and that has been fine. Other than that though, we aren’t satisfied. When we first looked at this house before we bought it 5 years ago, a technician from this company qcame to inspect the furnace and said it was in great shape. We were surprised since the furnace was 60 years old, but we trusted them. 4 years later, we were having a problem with the furnace and we brought this company back. They said the furnace was in horrible shape. BUT they didn’t take responsibility for the fact that they had told us it was fine before. Now, a year later we got a maintenance technician come and take a look at the system. There was some tape hanging from the ducts and I asked him to repair it. He told me I could staple it back myself. Then when I asked about the filter for the system he said we could just get it at Lowe’s. When I told him they didn’t have it. He was like: just get it online. It is an unusual type of filter so we still didn’t know what to get. He told us to go to a certain HVAC business to get it. We went there to find they didn’t have it. I got several calls even after I told them I was NOT interested in a yearly maintenance plan. I saw no benefits in the yearly plan since the technician we got just told us to do everything ourselves.

Julia Jordan

3 years ago

In addition to my annual maintenance service yesterday, Quinton, my technician, also had a ticket to troubleshoot the system at my son's house. He was thorough, friendly, polite, and very concerned about fixing the problem. He found the problem and during the process he used my key to go back to the house to follow up on the repairs. I forgot about the key until he came out first thing this morning and returned them. I have been working with thermo direct since 2008 and their folks are just BEST. Quinton has now exceeded the great service I have always gotten from their team. Thanks much.

anisha anderson

3 years ago

I would definitely recommend Thermo Direct to anyone with HVAC needs. We just purchased our home and had to replace our unit as stressful as the situation is Jeanette made me feel so comfortable and at ease. Our tech Cory that came out was awesome and took time to walk through everything with photos and videos to show me exactly what was going on. Thermo Direct has a forever customer.

Daniel Gatabaki

6 months ago

Aaron was here for diagnostic work - HVAC not working.

In summary, Aaron was remarkably professional in both his presentation & action.

Vincent Costanzo

5 years ago

Rick Bradbury

2 years ago

Cynthia Kerr-Walker

a year ago

David Schulman

3 years ago

I think their construction supervisors and service techs are competent enough, but their effectiveness is hampered by internal communication issues. Though the shoddy quality and incomprehensibly bad design of my existing HVAC system was not TD’s fault, they sent out two experienced professionals prior to the install crew’s arrival, ostensibly to provide a heads-up as to what they were in for and what would be needed to complete the job. But wires got crossed in several places, and I paid the price.Their billing/invoicing system is currently handled by a piece of software called ServiceTitan. Now, I’m told that due to years of complaints from its users, TD is abandoning that in favor of something else about a week from now. That may be so, but ServiceTitan is what processed my order, and TD must bear the responsibility for the problems it causes for at least another week. Specifically, it generates quotes unconnected to reality: mine contained an incorrectly-specified part and another nonexistent part number. There is also no itemized cost breakdown, as is standard practice in most industries - just a bottom-line price. When I pointed this out, my observation was brushed off with something like “most people don’t care about that so we stopped doing it”, which I find less than persuasive.Circling back to the two pre-install site visits: something didn’t get communicated to the installers, since they arrived with insufficient R-410a refrigerant to fully pressurize the new system and claimed that this was due to their being unaware of the length of the lineset (two sets of copper piping between the compressor and the evaporator coil) in my house. How could they not know this? And why did they not realize their mistake until 5:00 PM, when it was too late to return to the shop for a new tank of refrigerant? Something clearly got missed somewhere, and the net result is that the job could not be completed on schedule and the new system is essentially a paperweight for another day.After broiling in a record-breaking heatwave for the last several weeks, I’m understandably disappointed. I can only hope that whoever shows up tomorrow comes better prepared, and that TD will finally do the due diligence to ensure that we get what we’ve paid for.

David Oglesby

3 years ago

Extensive work done and very satisfied.Heat exchanger for safety and efficiency.Review and maintenance of A/C system.House is safe, cool now and absolutely spotless!Cory is thorough and really great at explaining where you stand with the system, can't ask for better.

Ke-Londa Taborn

3 weeks ago

Rocshawn jacobs was a very professional tech. Kept me informed throughout the process.

Andrew George

7 months ago

Great experience with Aaron. Timely and professional.

Vaibhav Sathe

4 weeks ago

We had team of Isreal, Hassan and Terrance come to our house to install a new HVAC unit. We really liked their professionalism, attention to detail, quality of work.

Allan Sanchez

3 weeks ago

Great & fast response! Excellent service and great tech

Candra Kengie

5 years ago

We had an awesome experience with Thermo Direct from start to finish! They were extremely professional and went above and beyond to ensure all our questions were answered. I would HIGHLY reommend them to anyone!

David Maultsby

a year ago

Installed a new heat pump. Very transparent in what they were doing and welcomed questions from us. Very friendly and knowledgeable.

Geoff C

a year ago

I had these guys replace our two units a few years ago. Techs are hit or miss. First maintenance was great, next tech damaged the valve. We asked for the original guy that worked with us and all was fine. He left the company. Now when they come out I feel like I am in an Amway pressure up-sale event. Units are 4 years old and they tried to sell me 5 grand of stuff, pressure me and then pressured my wife after I said I would think about it. Tech made statements that contradicted when the previous tech's have told us. I will be switching my maintenance contract to another firm. This company has changed and not for the better.

Jason Murphy

3 years ago

Professional services and fair prices. So far I can't complain about anything they have done.

Lawrence Packer

2 years ago

The technicians installing the ac/heat unit were very professional and polite. They worked very hard and asked if we had any concerns. Went over final installation. Thanks!!!!

Rob C

4 years ago

Range (Microwave) vent-to-outside installed along with new over-the-range microwave installation. The guys did a great job with the install and the clean up. They hauled away the old microwave and the box from the new one. Vent works great and my house smells better! Very happy customer.

Pat Holt

a year ago

Elizabeth Trianni

4 years ago

Tim was wonderful. Took his time to do a thorough job. Sat down and explained everything in detail. He was courteous and respectful to the customer.

Ignacio van Gelderen

a week ago

Very knowledgeable and friendly. Had our system up and running very promptly

Venice Whyms

4 weeks ago

Chris was very personable and did an excellent job.

Neil Frazer

a week ago

Rapid response and quality work

Paul Woolley

2 years ago

Replacement of existing HVAC system

Cindy Howell Parrish

6 years ago

Derek came out to give us a quote on a replacement HVAC. Derek is knowledgeable, and very thorough. Thermo Direct offers a great warranty, financing, and maintenance.

Linda Becoat

2 years ago

The service technicians are always professional and courteous.My repair is incomplete, waiting on a part.The office staff is informative and patient (especially with seniors).I used them for maintenance on my old hvac and they installed my new system,I would recommend them to my friends.

Anthony Gorham Jr.

6 months ago

Great service. Gave information on what needed to be done. Looked through where I gave my concern, informed me on the true issue and how to proceed if i would like to.

Chad A

a year ago

Junior and his team did a great job! This is my second time using this company for an installation for a new unit and I’ve been pleased both times. Definitely recommend!

Don Cano

3 years ago

Julie Chappell

2 years ago

Jermaine replaced an outlet that had burnt out due to water exposure. He was efficient and pleasant and got the job done quickly.

Solo Exodus

2 years ago

Dee

a year ago

Harold Harriston

a year ago

Lloyd Murphy

8 months ago

Always pleased with the results

stanley huang

5 months ago

Good

reiko hamilton

a month ago

Quick and very good service

Price Eric

5 years ago

Very good work, good teamwork! Omar was great to work with understood our needs was not pushy trying to up sell additional products. We needed a loaner ac unit while we waited for ours to get installed their operations manager Derek came to my house at 7at night to set up the temporary ac! The team who installed my ac unit was exceptional, the day of the install a had to ad entire new ductwork to the job which added extra work the team stayed til 730 to complete job, while maintaining high quality if work, professional installation! I would highly recommend them to anyone who wants exceptional customer service and quality work!

Mike Pritchett

4 years ago

tech installers were awesome. very mannerly and did a professional job.

Ron Gibbs

6 years ago

On time as scheduled, totally respectful...right to work and advised as to process and status as inspection and work proceeded. On completion a total review nothing left to speculation. Rotley L. you were amazing, courteous and cordial in every way....I think maybe you got some inside information from our previous rep Derek. Just want you to know that I don't just look up to y'all because I am small and y'all are big & tall....it is because you do it well, and you got my back. THANKS FOR THE WORK & ALL YOU DO...AND THE WAY YOU DO IT!!!!

Supercalifrag Ilisticexpialadocious

4 weeks ago

Rome did a very good job. He was professional, pleasant, informative and friendly.

Sherman Jones

2 years ago

the crew very friendly and knowledgeable and work very well together explain what he did made sure i knew how to work everything stayed around after repairs to make sure that heat and air was working would recommend them very highly thanks for a job well done

JoAnn Douglas

5 months ago

Great experience with very professional staff, great workmanship.
We highly recommend this company for your HVAC needs.

Dylan Longcore

6 years ago

I grabbed these folks from the web and they said without hesitation sure we can help with that they came the next day and started the repair of my heating/cooling pack in my sunroom! The parts were ordered, and will be up and running in a few days! Life is good again! Thanks folks you guys rock!

Johnny Brown

2 weeks ago

I recently had my unit checked by Rocshawn Jacobs. Good guy . He was very professional and on time. He had no problems answering and asking question about my own enquires or what needed to be fixed or attended to. Thank You , Thermo Direct and Rocshawn!

Vanessa Satterfield

a year ago

I’ve used Thermo Direct before and service was great as usual. They know what they’re doing and they are timely with their diagnostics and repairs.

Jose Urquijo

2 years ago

This is the most professional, knowledgeable, trusted and customer caring team I have experienced when it comes to the end to end process and providing I highly recommend the ThermoDirect Team.Believe me I have high expectations when it come to services and the team exceeded my expectations including technical expertise, communications updates and they really care about the customer ME.

Hilda Thompson

2 months ago

Jaimie Lee

4 weeks ago

Jermaine was great! Quick and solid service!

Chris Shipman

4 months ago

Very prompt. Our serviceman, Rome, was quite professional and knowledgeable. He kept us appraised of each step of the way. He did an excellent job of explaining what needed to be done and why.

Anita Smith

3 years ago

Excellent company! They actually came on Christmas Eve to install my system. Very friendly, thorough, and professional. I would recommend anyone needing a new a HVAC system to call this company.

Lorenzo Ross

4 years ago

Good job

Jason Rutherford

6 years ago

Thermo Direct is hot!They really kept things cool when I reached out about my failing HVAC. The Office Manager(Shonna) explained away all of my concerns an assured me with total confidence that Thermo Direct could get the job done. I was extremely, extremely nervous about the whole process and I'm a tough sell. But sure enough becasuse I had little faith and decided to trust... now on these hot Nuorth Carolina days I am able to chill and beat the heat.I am truly appreciative of the professional, efficient and friendly service that I received from Shanna, Tonka and Derreck.I plan on recommending Thermo Direct to everyone I know in need because they are really good at keeping it cool even if you aren't !

Myriam Gray

a month ago

Nuevas unidades de aire acondicionado

Corey Leak

5 years ago

Tim was an awesome person, very kind, and fixed our ac issue in great timing!!!!

DiAnn Courtoy

9 months ago

Technician was prompt and professional. He explained the cause of the malfunction and fixed it. He then explained the benefits of periodic maintenance. So I signed up.

Jacqueline McNeill

10 months ago

Today was routine maintenance on my HVAC unit. As promised, I heard from Rome 30 minutes before his arrival. He was here on time, explained what today's service would be and went to work. Luckily, everything is fine with my unit and the UV light I had installed. So I'm good to go until the spring checkup. Ask for Rome when you use Thermo Direct, he's great to work with. 👍 👍

Scott Benrube

a month ago

Bettie Johnson

4 years ago

My technicians was very professional and preform the work in a timely manner...I will recommended Thermo Direct to all my friends...

Susan emanu-El

6 years ago

the service and the technician was the very best. Need service to your air conditioner do not hesitate to call this company.

Daniel Johnson

a year ago

Quinton was super professional and was able to narrow down our heat pump troubles to a faulty ambient temperature sensor. Very fair prices for a high level of expertise. (Thermodirect also installed a mini-split system for us last summer, and we were just as pleased with their crew, pricing, and high quality work on that job too.) Finally, great safety protocols around Covid made for a high level of comfort for me and my family. Thanks again!

T Palmer

4 years ago

I have been without AC for a few weeks. I had a company over, they did a very thorough review of system. The estimate for repair was on the high end.I needed an additional estimates. Andrew, was exceptional in his customer service. He also did a thorough review of my system as well. You could tell he takes great pride in what he does.I thought Andrew was very admirable that he did not speak negatively of another company.As he worked, he took time to educate me on my system. I knew from how he explained was not rushing to get to go to the next site visit. I was his only customer that he gave his full attention to.I decided to have his company do my repair. I look forward to his return for the repair. It's a good business process to have one person follow repair and installation whenever possible.I give kudos to my customer service rep Anika, she also was patient , listened and kind. I could hear her smile come across the phone. She is how you do customer service.Before, I even finished writing my review , I had a followup call from Anika to let me know my parts had been ordered and provided the timeframe for the parts estimated arrival. I was also informed she would reach out when parts arrived to schedule install.By far the best customer service I've had in years.Looking forward to my installation.

Cheryl Howell

8 months ago

I woke to no heat and an outside temperature on Christmas Eve. After being unable to reach at least 10 other repair services, I finally called Thermo Direct. The tech was here within an hour. He was friendly and professional, and he fixed my heat and saved my holiday. I’ll definitely use them for all my heating and air conditioning needs in the future.

Rikkena McLean

3 years ago

I can only say positive words about experience. From the initial contact on the phone, to rescheduling due to rain, to the day a technician came out to look at my unit. Pleasant people as the face of the organization put the icing on the cake. With every call that was made I was very impressed with EVERYONE, even when we had to reschedule for the rain. I as upsetting as it was to have to reschedule I couldn't even get mad, because of the professionalism and compassion when I received the call. The reschedule was only a week later, which wasn't bad since I wasn't in a moment distress. Quinton, sent a text to let me know he was on the way. I almost panicked because I was at work, which is about 45mins away. I immediately called the office to let them know I may be late. While on the phone I received my courtesy call from Quinton. We discussed his eta and mine, as well as my concerns. I told him to drive slow, because I would rather he not have to wait for me. When I pulled up he was in the driveway waiting patiently. When he came in and we touched base again, I told him where the unit was and away he went. I've had other companies come to my home for HVAC work previously, but I promise, I have never had anyone more thorough. Quinton didn't just look at it and come back downstairs. I could hear his drill zipping and I thought dang we are finally going to get to the bottom of my A/C issues. He then went outside to look at the unit and write up a report. He came back in, with pictures, I couldn't believe it. He showed me everything. I was so thankful. I told him that he inspected my unit like CarMax! I am excited to get the ball rolling on the noted repairs. I would definitely recommend Thermo Direct, the kind and transparent experience has been amazing thus far.

Andrew Puckett

5 years ago

The technician Tom was very thorough and professional throughout the visit. He walked me through the a/c system and provided the options. I also appreciated the automated updates regarding his arrival.

Nancy TerBeck

2 months ago

I could not be happier with my installation and service with Thermodirect. Jake and Byron did a fantastic job--very professional,neat and answered all my questions. Landis ( scheduler) was fantastic as well as Shanna (money lender) . I WOULD NOT HESITATE TO USE THEM IN FUTURE

Anita Matthews-Jenkins

7 years ago

Very professional when they came out to service my unit. They have a great program regarding maintenance if your unit.

George Zimmermann

3 months ago

digital communication is weird and inconsistent, receive texts to expect technician when only expecting phone call, when expecting in route text for tech ... never happens

Paul K

2 years ago

Terrence and his crew installed additional insulation in my attic. They were punctual, professional, explained what they had done, and cleaned up afterwards. They did an excellent job!

Robert Kelly

a month ago

Our repair call with Thermo Direct was great! They were able to get out here quickly and had our unit up and running in no time! Our technician, Brian K, was awesome!In full transparency, I wasn't extremely thrilled with the pricing, but management contacted me right away to get things straightened out. All in all, I would absolutely recommend them and will be using them again!

Lynn Van Scoyoc

4 months ago

Markell and Gage did a great job installing 2 light fixtures. Very professional, pleasant and efficient. They also cleaned up afterwards. I recommend them without reservations.

Suchi R

2 years ago

Very happy with the service provided by Barry. Will surely use the services and recommend this company to my friends and neighbors.

Tom Buzzard

2 years ago

The service was great, as usual.
The office and communication is awful.

NC Man

3 months ago

Worked hard with the manufacturer to get replacement under warranty

Becky Boone

a year ago

Reba Z

6 years ago

Thermo Direct did a great job installing my new system. Jake and Francisco worked quickly and efficiently and made sure the system was working perfectly. Thank you for the fantastic installation job and service.

Antuan Snead

2 months ago

outstanding

Judith Calderon

2 months ago

Ray was excellent, professional & explained everything he did in detail. The person who set up the appointment was wonderful. This company feels like family. They are a joy to work with, they care for their customers. Hire them their services speak volumes…

marion messer

3 years ago

Had the pleasure of meeting with Tim today. We were impressed with his knowledge, skill, and courtesy. He also took the time to completely answer all of our questions and concerns. Highly recommend this company and Tim.

Paul Boruff

3 months ago

My technician Christian was knowledgeable and polite.

Myriam Clark

4 years ago

Service was good.

Spencer Good

6 years ago

Great service provided for HVAC and wonderful customer service. Had an issue that was quickly resolved and corrected. Thermo Direct operates with great integrity and ethics...I highly recommend this company for any HVAC needs.Jake and Jorge did a great job installing the new unit. Ben did a great job figuring out an issue we had and resolving the issue.

Colin Brooky

3 years ago

Great service!! I had to replace my system and all duct work. I had 5 different companies come out for quotes. 4 came out and looked at my system for about 5 minutes and said they would send the quote via email. Thermo Direct sent Jenna and she thoroughly looked at my system under the house and in the attic. Jenna explained everything and was very knowledgeable. Everyone I dealt with from Jenna to the install supervisor and the install crew were great to deal with. I would recommend Thermo Direct to anyone. Great company and people.

Ronald Colovi

3 months ago

Very professional had our generator serviced

Derek Bodford

5 years ago

Great service! Glad I tried them and will definitely be using them again!

Brian Barbour

3 years ago

Janette was very professional with helping me with scheduling for quotes services for installing a new system and vapor barrier!

Quillon Thorpe

2 years ago

Great

derick rias

5 years ago

Derick was polite professional and took his time to do the required repair and gave maintenance tips . He was polite and kind to my mother that speaks volumes.

Levi Moses

2 months ago

Professional and friendly

Dianne Davis

2 years ago

They go above and beyond to help their customers in a timely manner, I have been impressed since day one!

mary richardson

8 years ago

Thermo Direct installed a new heat pump, new duct work and moisture barrier and the job was done to perfection! We could not be more pleased. Can't say enough good about the company and the associates. They were honest, knowledgeable, professional, kind and considerate. They treated our home as if it were their own.Did not try to oversell ...... Andy told us what he felt we needed....not what he could sell us to make the most money.They know their business!!!!! You will be well pleased if you hire this company. I'd give 10 stars if I could!!!

Joseph Hennen

4 months ago

I purchased a system from thermal direct during the past year and had excellent results. The representative was top notch, and I have no complaints. My recent inquiry was if I was going to replace a unit at my new location. I chose not to, but if I had, I would’ve use thermal direct.

patricia white

6 months ago

Timing not the best but overall the technicians were great and the electrician was good. I definitely would recommend them to others. I would say also that Brain Kelly started this entire process and he would call just to make sure we were good. Thank you Brain Kelly

Kevin Hudson

5 years ago

The technician was polite and knowledgeable. He discovered the problem quickly and explained it all to me so I could understand. Thank you!

L W

5 months ago

Thermo Direct were very up front about their products and their processes and they were true to their word. They have quality control managers who check every step of the installation. They were also very willing to learn from a mistake some newer employees made that resulted in a new error they'd never seen before. Thermo Direct was top-notch and reasonably priced compared with a lot of the other big firms in the area.The Daikin Fit system I got is whisper quiet and keeps the house super comfortable. Not as keen on the thermostat as the touch screen isn't very responsive but you can use an app to control it.

Justin Michalka

2 weeks ago

Great service from Thermo Direct and Jermaine, specifically. Highly recommend them!

Christopher Varner

4 years ago

Tim quickly diagnosed our unit’s problem and corrected in a very friendly and professional manner. Anika and others on the phone were great. Thanks for the great service!

Christina Page

6 years ago

The entire buying and installation process was great with ThermoDirect. Jake, our installer, was professional, courteous and knowledgeable. I feel like we received a good product and a fair price. They will continue to receive our business when we have to replace our upstairs HVAC system.

Randy B

7 months ago

Nice honest evaluation. Friendly and straight forward

jaleh Abedi

a month ago

Quan Jones did an excellent job on plumbing our whole house water purification system. I strongly recommend him for any plumbing job in your house!!

Sandra Morrison

5 years ago

Service man was on time. Very impressed he took time to cover his shoes before coming in. He was courteous and very professional. After he finished, came in showed me pictures of my unit inside and out.He said everything looked great I was very pleased to hear that. I highly recommend Thermo Direct.

Kevin Brown

a month ago

We had an AC failure during record-breaking heat. Aaron was sent out quickly to investigate.He was very knowledgeable and great to talk to. He found the issue and quickly made the repairs. I especially appreciated the way he was happy to walk me through his process, explain the diagnostic results and provide me with clear options.Nice work!

Sally Walden

a week ago

They were on time, very responsive to all my questions, completed in a timely manner. Very professional.

Keith Fry

3 months ago

Eddie did great job explaining our opinions for both the water in the crawl space and replacement of the upstairs HVAC unit.

Deborah Culbertson

2 weeks ago

Our air conditioner quit working late in the afternoon and we were able to get an appointment for the next morning. Our technician Luis was friendly and informative. He showed us the damage, explained our problem and gave us a cost estimate. The work was done in a timely manner. Luis was easy to work with and he provided excellent service.

Charmaine White

4 months ago

Excellent customer service, polite, big smile, knowledgeable, answered my questions & very detailed!!

James Corey

3 years ago

Very nice guy.love to work with u in the future but need to see if there is any other route I can go.Thank u.

Jemell E

2 years ago

Great customer service! I spoke with Josh Kolacz & he’s assistant, very helpful. They answered all questions I could think of. They also helped me find the best HVAC unit for my wife and I. Great job 👍

Hank Bryant

6 months ago

On time. Excellent, knowledgeable staff. System works beautifully. Would highly recommend their services.

le'donna dewberry

2 years ago

The gentleman that service the unit was polite, knowledgeable, and relatable.

Mr Ushertec

a year ago

Great job

Kim Hanson

7 years ago

Had an excellent experience using Thermo Direct to replace a blown compressor. Received a same day appointment, which was crucial since we had no AC in mid July! Derek was great - explaining the work that needed to be done and providing an estimate. We found the estimate to be very fair, and was less than we thought it would be after personally researching the cost of the compressor! We had a great experience with everyone we worked with at the company, including Brian and Ben, our service technicians. We were so pleased with their work that we signed up for their maintenance program. I would definitely recommend this company to anyone needing AC work done.

Freda Byfield

2 years ago

Quinton was very professional and knowledgeable. He took the time to show me what the problem was and how he planned to fix it. He then provided me with an estimate and when he was done he explained what he did! Great service!

Mike Depola

3 years ago

Jacqueline Earabino

a day ago

Very professional and knowledgeable

DONNA TURNER

2 years ago

Excellent service.

Jason M

7 months ago

Herman Scott

a year ago

I was very pleased with the professional services provided. The techs were on time and provided great feedback on the work needed and what was done. The extra effort to secure a needed part on Friday afternoon to get repairs made before the weekend was very much appreciated.

Michelle Trajanovska

2 months ago

Rome is fantastic! A wonderful person, incredibly professional and I would highly recommend him for any of their services.

Reginald Rountree

10 months ago

Extremely professional and efficient. From intake to job completion their people were timely and courteous.

Zorina Freeman

4 months ago

Great service every interaction! Highly recommend! Qwan was attentive and very professional. Agreed to have work done 70% because of him and 30% due to the recommended service.

chris lynch

2 years ago

My name is Christopher Lynch the guys came out Saturday and put my HVAC in they did a great job it was 3of them yes I will be calling them back my HVAC is new and the system is working good thank y’all y’all and I will be telling a lot of people about Thermo direct heating and cooling .

Vereaux Services

4 months ago

Plumbing

Tricia Garrett

7 years ago

When my furnace failed during a cold spell, they sent someone out on the same day. All of their technicians were friendly and professional. They went the extra mile to get my new furnace working on the same day it was installed, despite some wiring idiosyncrasies in my home. They kept at it (12 hour day?) rather than leaving me in the cold. Pricing was good value per my web research.

Scott Richardson

7 months ago

My wife and I just moved into a house that was in need of several plumbing repairs. ThermoDirect has sent Quan our way on several occasions and we couldn't be more grateful for him. The first time he visited our house he stayed well after business hours to make sure we got our water running again right before New Year’s Eve. Since then, he has continued to go above and beyond for us. Through good work, integrity, and a great attitude, Quan has won my absolute trust. If every experience with ThermoDirect is as good as it is with Quan, I will be a customer for life. Thank you for everything!

Sheri Perez

a year ago

Shane Whittington

4 months ago

Brian did a great job diagnosing and repairing my HVAC unit!

ralph mitchell

3 weeks ago

Would highly recommend

Mario Cuttino

6 years ago

“Thermo Direct, a company with an established reputation you can trust”One of the hardest things to do in life is to find someone you can trust! This truth is magnified especially when dealing with any kind of service you need to contract out. Contractors promise you the world and then fall far short of their promises.Thermo Direct is the exception to the rule.I have lived in Raleigh since 1994 and have used several of the well-advertised heating and cooling service companies over the years. I have been disappointed in service and pricing, company after company.Thermo Direct is the answer to the dilemma, who is knowledgeable, does good work, has fare pricing and can be trusted time after time.I’ve been with Thermo Direct for about six years now. I have obtained second opinions on their evaluations to resolve both my upstairs and downstairs heating and cooling systems issues. They have always been on point and the best price, time after time.During the 4th of July week-end my downstairs system stopped working. I called them Sunday morning and they came that afternoon (on a holiday week-end) and resolved the issue. I was a hero to my wife, my two adult children and my four-year-old granddaughter. The true hero is Thermo Direct.They have earned my trust.Mario C.

K Kamienski

a month ago

Jermaine was my technician, he is the best! He found the source of the problem immediately, the repair was completed in less than an hour. He did not try to over sell, but did offer solutions to prevent this from happening again.I highly recommend this company.

Beth Dittman

5 years ago

Tim was friendly and thorough. It ended up being an easy fix to get our unit up and running, but he made sure everything was in working order and explained everything well.

Gabriel Liberty

7 years ago

Excellent service, perfect.

Irvin Ryan

6 months ago

Thermo Direct always provides top tier service!!!! I will continue to recommend them to family & friends in need of their services! Aj was awesome!!!!!👍🏿

The Advocate

4 years ago

Andrew is the best ! Thank you thermo direct .

Chris Villano

4 years ago

The crew they sent out was very good. They did a thorough job replacing our two systems with two new complete systems, cleaned up after themselves, were courteous and professional. I would recommend Thermo Direct for your next system.

Laraine Liverman

10 months ago

Rome was very professional on the diagnostics visit. I was pleased when Rome was sent back to do the repair. Rome was a pleasure to work with on my heating problem. There should be more professional, pleasant repair people in the world like Rome. Great service!

Nancy LaBarge

5 years ago

I had the pleasure of Tom doing my unit inspection and I was so pleased to have met him. He was professional and honest and went over my results with a fine tooth comb. He is extremely personable and I have put in a request that he be the one to do all my future inspections. He is a real asset to your company.

millicent steele

3 days ago

The technician was courteous and thorough in performing maintenance service on my HVAC unit

Kimberly Bynum

3 years ago

The entire staff at Thermo Direct is amazing!!! They are very professional, efficient and knowledgeable. I completed an online inquiry this morning and within minutes I received a phone call from Jeanette. She scheduled a tech for a few hours later. Quinton was my HVAC Tech very detailed and explaining what he was doing and the condition of my unit as well as made appropriate recommendations. Very knowledgeable, professional and polite! I will definitely recommend using Thermo Direct for heating and cooling needs. The price of services is very fair. They will now be my go to for my HVAC needs!

Jean Hill

2 months ago

Aswani Naidu

a year ago

Very professional and helpful. Answered all questions.

Joette Newkirk

2 months ago

Derek was the technician to visit my resident on 12/22.He talked with me every step of the way,had great manners.Will use this service again.

Robert Green

5 years ago

Unlike other companies I called they actually came and on the same day no less! AC seems to be working fine now with no issues that I can report.

Hough Price

4 years ago

Andrew was efficient, knowledgeable and helpful while servicing and performing repairs on my unit. He was very polite and I would highly recommend them to anyone needing HVAC or any other work done around the home.

Casey Patula

2 years ago

Robert Jones

4 years ago

Josh and Jonathan did a great job this morning servicing our HVAC units. Professional, polite, thorough! They followed a comprehensive checklist, detailing results and sharing them with me. I have to admit it’s nice when they show everything operating normally! Provides some peace-of-mind for my family’s health and comfort. TD uses some good technology as well, and I received a receipt and full report on both of our units for our records. Electronic pads, email integration and good CRM all in play with Thermo-Direct. I’d recommend TD to friends and family.

anon14951

5 years ago

Courteous and prompt.

Daniel Gray

a year ago

Sales experience was great. They sat down with us and explained the minimum and maximum effort equipment we could use. The install was scheduled when it was convenient for us and only took a day to do. Install crew was respectful and professional. Would use again.

Wil Morrison

4 years ago

Excellent diagnostic service. Professional throughout the entire process, and took time to answer several questions I had about my system. I would call them again!Andrew came to work on a new ductless mini-split, and knocked it out of the park! He took time to explain the steps for proper start-up and gave me advise on future maintenance. Excellent all around service yet again!

william woody

3 months ago

Great work done. Will Request this individual every time. Great individual.

Rachel Ayers

5 months ago

Great job

Kit Sawyer

5 months ago

Replaced leaking, outdoor hose spigot

Bernadette Purser

9 months ago

Fast and friendly!

Dorothy Roberson

5 months ago

On time,10mintues early and he told me everything that was going to be done before he started.Very professional,The best service I have received in a long time.

Robert Kerr

3 months ago

donna chacon

a month ago

Mark was great, nice guy, very knowledgeable and professional.
Highly recommend them for any kind of service.

DEÑNIS WILLIAMS

9 months ago

Great repair man did an excellent job

Jeffrey Lick

7 months ago

Thermo Direct installed a new heat pump when mine failed after 10 years. They brought the incorrect part during the installation and it took over a week for them to come back and fix the issue. When we had a really cold snap in December 2022, the heat just wasn't working correctly. It turned out that the installers didn't connect the heat strips properly or test them after the install. My fear is what other issues will show up. Would I use these guys again? NFW.

Mark Marsula

6 months ago

Marc did a great job. Very customer oriented. Excellent work. Will definitely call Thermo Direct again.

Leigh Williams

3 months ago

Thermo Direct has been servicing my HVAC system for three years. Everyone from their customer service agents to their service technicians are professional, thorough, clear and concise, and they do things that no other HVAC companies I have dealt with have done, like providing photos of everything they touch. A recent issue took more time than expected and uncovered something that was unexpected. after After completion of the work, and well after the close of the business day, I receive a call from the General Manager who spoke with me at length and worked with me to find a solution that met my needs. I have not had this experience with any other HVAC company. Thermo Direct has my complete confidence and I highly recommend using them for all of your HVAC needs.

Robert Guzman

a month ago

Great 👍 very professional and informative! Luis was awesome, very knowledgeable so much so that he knew exactly what was wrong.

Sharetta Farmer

2 years ago

Service was excellent. Corey was very friendly, prompt, and knowledgeable. He came and found the issue with our mini split unit and was able to resolve it..after having other technicians come who could not fix the heating issue. Very satisfied with the service we received from the technician and the offices customer service team. Jeanette and Anica were extremely professional and cared about getting to the root of our issue and getting it resolved. I recommend Thermo Direct to anyone seeking services. They truly care and are extremely helpful and responsive. The prices are very reasonable as well and I love the packages they offer!! Thanks again ThermoDirect, glad to be a new customer!!

Ronnie Kellogg

5 years ago

Everyone I dealt with from the Salesman, to the service people, to the office staff were all highly organized, service-oriented people who were very respectful. The service people had a great attitude, worked extremely hard on very hot days, and made my 60 year old crawl space look like new. I couldn't be more pleased. Those folks earned every one of those 5 stars!

Ali Arman

4 years ago

Tim from Thermo Direct serviced my HVAC units today. He was very professional, courteous, and efficient with his work. He went the extra mile on the service and maintenance work, which was appreciated. He explained And discussed with me the current and potential/future issues and my options in a sensible and honest way, not trying to maximize the financial gain in the short run, but focusing on customer satisfaction and long term benefits, which in turn won me over as a long term customer.

Jungle Munkee

5 years ago

Knowledgeable and friendly staff. Highly recommend

MGG G

4 years ago

Andrew was very, very good. Solved my problem within minutes from seeing what the problem was. The water from the mini-split was not draining from condensate pump and was dripping indoors. He did a great job.

Meg

3 weeks ago

Excellent all around.Referral by a family member for maintenance plan heating and cooling.They set up appointment quickly.They text friendly reminders. They called me the day of service to see if they could come earlier. Worked out perfectly for me.Serviceman was professional, knowledgeable, and personable. Aaron did a great job.Highly recommend everyone.Continue to use their service for additional work such as a tankless water heater, new toilets, and vapor barrier in crawl space. All servicemen do excellent work. Ladies on the phone always helpful. Everyone there are extremely nice.I called this morning as no hot water and I have a tankless hot water. Tim and his assistant Lily came the same day in the afternoon and they fixed theproblem one, two, three. Rodney has come in the pass for plumbing issues any always does great work as well.Today Aaron came to the house and fixed my air conditioner and connection to my NEST. Aaron has been to my home before. You could not ask for a better serviceman.

kerry Brubaker

2 years ago

Joe Jones

5 months ago

Shain Stodt

a day ago

This was the most dreadful, unprofessional experience I've ever had with a hired professional. They incorrectly told us to put up drywall before installing light outlets, which caused all kinds of expenses and problems. Then they installed a heavy ceiling fan without putting up the bracket the fan should hang from. It gradually pulled loose, and simply fell into the hand of the electrician who came to look at it. This could have literally killed us if it had occurred while we were sleeping under it. And they only connected one of the two wires, so we could not use the fan and light independently. After they left, our garage door no longer opened when we pressed its button, though it had been fine before. We notified THERMO DIRECT to no avail.Worst experience ever.

Donnie McLean

3 weeks ago

Jesse Torres

a month ago

This company never seizes to amaze me in their professionalism exhibited by its employees. In this case, Donnie Lopez came on time and conducted himself very professional in discharging his duties. Very few companies I know of today have a Quality Control individual to confirm a proper installation and testing my Air Pump to confirm it's operating at its optimum performance. I'm very happy with all the personnel I've worked with company and the product they installed in my home.

Oliver Muhammad

2 years ago

Great service

Ria Ruffin Hagans

5 months ago

Process was easy, Eddie (project manager) was great to work with, he informed me of things others did not (before we scheduled the installation). Rachel and the ladies in the office were always nice and professional with every call. The installation team was prompt, professional, and everything (hvac install, duct work, and electrical panel installation) was completed in the time frame provided. Highly recommended.

Charles Mcquaig

4 years ago

The service I received was awesome. Derrick was so honest and transparent when answering any questions that I had .I WILL definitely be using this company again.

Steve Cornett

4 years ago

I was looking for a Hvac company to replace my old duct work , that got wet due to hurricane Florence , and put a vapor barrier down , they scheduled a appt within a week , they sent their sales lady out , Jenna was very informative and knowledgeable , they gave me a good quote , and were out within 3 days , they completed the work in one day so I had heat the same night , cleaned up the old duct and hauled it off , this Company is Professional

Sherry Morris

8 years ago

I have used Thermo Direct for years and they have never disappointed me. Always courteous and prompt. That's why I will continue to do business with them.

Olivia Foshay

a year ago

I was blown away by the whole experience with Thermo Direct. When you’re spending a chunk of change on your HVAC system, it’s normal to be nervous, but their communication every step of the process put me at ease. They go above and beyond and even the local inspector was impressed with the end results. My house is more evenly heated, I have two smart thermostats and they signed up for the rebates from my energy company for me. Definitely worth the investment.

Carlos Paulino

3 years ago

Thermo Direct was very responsive, professional and ultimately got the job done. This experience was the complete opposite of my experience with a different company that came out to try to fix our A/C. Janette was extremely helpful and professional when we called and was very accommodating to our needs, she answered all of our questions as it related to the service plan and was very good with her follow up. Quinton was our technician and he did a great job. He was on time, courteous, and professional. He gave me different options on what it would take to fix the a/c so that I could make an informed decision, most importantly after I chose the option that best fit us he fixed it and I could not be happier. I would highly recommend this company and will continue to use them moving forward. I will definitely be signing up for their service plan so that they can maintain my unit.

Jay Ballard

2 years ago

We used thermo direct for routine HVAC maintenance. Customer service was great and friendly. They quickly got us on the schedule. The installer found a few issues. He showed us the price breakdown and didn't pressure is to make a decision. The routine maintenance plan is very fairly priced as well.

Luvenia Clemons

3 years ago

Installers,supervisor and owner were very professional.

James Weeks

3 years ago

Andrew was knowledgeable and personable.

Chitra Nandwani

2 months ago

Always excellent service

Liz Thompson

5 years ago

Derek, the operations manager, for Thermo Direct is the best technician we have ever had. He was the only technician who correctly diagnosed our problem. He explained things to us clearly when we bought the system as well. He does an outstanding job!

Janet Batiansila

2 years ago

Both Jeannette and Eddie are very nice, but I felt mislead and lied to, and won't do business with them

Ray Gambrell

3 years ago

Both the Attendant and Jeanette were extremely personable and knowledgeable about their product. I was encouraged to go with this company after speaking with Jeanette. She made me feel like I would be in good hands with Thermo direct

Adam Meder

11 months ago

Thermo direct did an outstanding job installing our mini split. From Eddie, who gave us a quick quote and led us all the way through the loan process and to his final on site review. To the installers, Chris and Ray, who did a phenomenal job. They were quick, but detail orientated. They explained everything to us and showed great pride in their work. And finally the ladies at the front desk, who called the county to schedule the inspector as well as put their information on our permit. Thermo direct made this whole process painless and worry free. Thank you guys and gals. Keep up the great work.

Donna Manning

4 months ago

Courteous and professional technician.

Micheal Garrett

4 years ago

Tim was very professional upon arrival. He explained to me in details of what repairs he was going to do. He also asked me several times if i had any questions or concerns.

jeouhwa wang

3 weeks ago

Quan Jones did very good job to remove the old and install a new kitchen faucet for us. We are happy with his work.

Tonia Davidson

a year ago

Excellent service! Customer service 5☆, Technicians 5☆, and Quality 5☆! Technicians and customer service representatives are knowledgeable, reliable, quotes on site, quality work, and even exceptional follow-up! Very professional! Big thanks to Rome, Layton, and Barry for explaining everything on their visits! Thank you!

Joyce Bailey

3 weeks ago

He didn't put my refrigerator socket back together. But other than that he did very good he was very Curtis he was wanted to know exactly what was going on and he didn't stop until he found it so thank you

Sherry Aldridge

4 years ago

Thank you for servicing 824 Cross Link Road. The tenant was very pleased with the timely service.
Sherry Aldridge

srinivasan krishnamurthy

2 years ago

They were helpful. It turned out that the problem was clogged drain tray that automatically shut off the system to prevent flooding in the attic. He suggested i could just do it myself, at a lower cost (zero) than what he would charge. Not many folks will do that. Positive experience no doubt.

Darryl Key

a month ago

I am very happy with the plumbing work I am having done.

Ray Fields

2 months ago

He will install a brand new water heater correctly

Laurie Webb

6 years ago

They were the happiest guys working in such high heat of the day very knowledgeable of the product had a lot of information to give spend extra time explaining things cleanup was a breeze left no dirt no trace of anything and I would recommend them to anybody who needed that kind of work done in the house. I have searched three other companies before finding them finding someone that could work with me and was able to work with me and gave me a reasonable price so I'm very satisfied I've been so cool and my house where I think I done caught a cold but again very respectful young man came and work and knew what they were doing and again I would recommend them to anybody thank you.

Susan Danielsen

2 months ago

Aaron is always polite and thoroughly explains anything that may be affecting the HVAC. Top notch!

Lakecia Jones-Willis

a week ago

Glad he fix my heat problem and now we are cool and doing fine. Very pleased.

Larry Lollar

20 hours ago

Hilda McCullers

3 months ago

Great service!!

John Stoeckel

18 hours ago

Very knowledgeable and thorough! Was worth every penny.

Eric D. Mountain

4 years ago

Reggie was the most knowledgeable and professional technician i have ever worked with. Top notch!!!

Derrick Hankins

4 weeks ago

The gentleman who serviced me today was awesome! He got in did the job and was done quickly and did not leave a mess!

Nathan Davis

3 years ago

They were on time, polite, professional and helped identify the problem with our AC unit. After 2 other companies have looked at it they gave us a perspective no one else had

waw4

6 years ago

Very pleased having Tim as my technician--feel free to assign him to me permanently! Professional, intelligent, courteous, and meticulous. I've had my HVAC maintenance contract with Thermo Direct for several years and have been very pleased with my service from them and have found all their technicians to be top notch.

Dhiraj Kumar

2 years ago

Great professional service provider.. the onsite folks are Pro but equally friendly.. Awesome job done at my home!! Kudos!🥂🤟

Kimberly Hackney

a month ago

Aaron was great! He was a great help.

Sam Cook

8 months ago

Estimate for job well done. Both were very professional.

Jorge i Mar Marques Martinez

2 months ago

They came on time, even they did a mistake on the quote, they didn't take extra money and assumed their mistake. The work was done very professionally and the person from the office was always helping to ensure a 100% quality. I will trust on them for next services!

J Harrison

a week ago

The Evaporator Coil in my Air Conditioner required replacement, and upon the arrival of the replacement part, Thermo-Direct dispatched Rocshawn Jacobs to carry out the repair. I am truly impressed with Mr. Jacobs' exceptional work. Beyond efficiently replacing the Evaporator Coil, he astutely identified another defective component within the AC system that also needed replacement. Had he merely focused on the Evaporator Coil, the AC would have likely encountered further issues. Mr. Jacobs conducted himself with utmost politeness and professionalism, addressing all my inquiries with expertise and clarity.

Neil Miles

4 years ago

They quickly diagnosed the problem and fixed it. Also checked the rest of the system to make sure everything else was OK. The tech explained everything as he did it.

Mario Encinas

a week ago

Six stars! Quan Jones knows what he is talking about and cares about his clients. I will always recommend this company.

Jerri Kearney

2 years ago

My technician Tim was great. He was on time and very professional. He answered all my questions and explain things clearly.

Mahvash Basseri

2 years ago

they send berry he did the job change thermostat .

ross sutherland

3 years ago

They did what they promised, were very good at attention to details and explained everything to me before they left. I think I got a fair price and a excellent system and install. I would definitely reccomend them for any HVAC work needed from installingnew systems to servicing your current system.

Robert Allen

a year ago

Thermo Direct is top notch all the way . They kept me informed and went the extra mile to complete my service in a very professional manner . The salesman checked my unit out and gave me a detailed list of what was needed and a fair price for doing it . The repair guys were on time and did an excellent job . They made me feel comfortable and explained everything to me . This kind of service is hard to find anymore and I give them the highest recommendation .

Sharon Heidmann

2 months ago

The team was awesome. Professional and courteous. They worked hard and quietly.

Fernando Jimenez

4 years ago

Jon Weiner

5 years ago

Very good service. They were prompt and everyone from the manager who answered the call to the technician were helpful and knowledgeable. Would strongly recommend.

Hacene Talbi

3 years ago

I had ac and heat pump installed. This company has great deals/prices and products. Greg has been great to us. He came by several times and spent his time with us to help to pick the best option that worked for us. The ac is great and works quietly. The customer service is extremely friendly and professional. I referred them to my neighbors.

Kalyn Young

4 years ago

Harvey Yancey

9 months ago

I love this GUY AARON, HE has phenomenal customer service and technical knowledge with hvac. Today we had our heat maintenance performed and I cannot be more thankful with how respectful he and Chirstian were in my home today. Thank you Thermo Direct for sending them out to my home.

Showroom Detail

4 years ago

Thermo Direct were Prompt, Informative and Knowledgable! They sent me a text and
a picture or the repairman before the service with some information about the technician and his experience! I Highly recommend Thermo Direct!

Ronald Garrett

3 weeks ago

Professional, thorough, helpful. These guys are as good as it gets. I’ll use Thermo for all the services they offer.

Monica B

5 days ago

My whole home was disrupted due to a power outage. I was out of power temporarily but my thermostat was damaged and inoperable for days. The heat trapped inside of my home took a toll on my health. I called Thermo Direct today and they fit me into their busy schedule. Ms. Morgan was compassionate and very helpful.My technician Rome was truly a blessing. He was professional, respectful, communicative, knowledgeable and hard working. Mr. Rome quickly diagnosed the issue, explored many options and took action. In no time my ac was back up and running. It has gone from 91 degrees inside of my home to 84 degrees in a little over an hour. Good businesses and people are hard to find. I feel that I have finally found both at Thermo Direct. Thank you

Morgan Evans

a year ago

The team is always kind and friendly. Carlos and Raul did a great job repairing my duct work!

Michelle Hamilton

a month ago

Tuck was amazing and patient! He was responsive to our needs and went above and beyond to give us our best options. This is clearly a company that values the customer!

Debra Nichols

2 months ago

From the quote, the inspection and sales to the installation - they were great! I can be a picky client with a lot of questions, and they made me feel comfortable and I received a bang for every buck!

Danny Shelley

a year ago

DJ DJ

4 years ago

Well done Job.

Tonya Locus

7 months ago

The professionalism was greatly outstanding! The service was awesome! Very very neat and clean! Very respectful and kind! Also truly friendly! Top notch service! Plus great prices!

clinton bizzell

3 years ago

Friendly courtesy an professional service.i will not hesitate to use their services again !

Michael Noia

3 years ago

Scott Davis

5 years ago

Tom was very professional and knowledgeable about HVAC systems and offered practical/helpful suggestions.

Stephen Bittner

2 months ago

One of the best companies I have ever worked with fast service quality service.
I'm very very fair pricing.

samantha rigotty

3 years ago

They were able to come out same day. Pricing is very reasonable and they don’t sell you anything you do not need. Very professional

Richard Duckworth

4 months ago

Rome was FANTASTIC and he cleaned out my outdoor unit as well as made sure my indoor unit was running as it should.

Q Chandler

2 months ago

Doni Mckay

3 years ago

Jeanette was fantastic!! She was so responsive, helpful, and had great follow up. She went above and beyond my expectations, giving us the best customer service I have ever seen!

Andrea Mason

4 months ago

Rome Pham did an excellent job diagnosing my HVAC issues and explaining the problem(s) to me as well as providing pictures/video. Once the parts came in he came back and did the repairs , again providing pictures and showing me the parts that were replaced. I highly recommend Thermo Direct and Rome Pham as your technician!!

Archie Ty

a month ago

Taylor Howell

7 months ago

I cannot overstate how terribly unprofessional this entire experience has been with them. Constantly no call no show, cant ever get in touch with anyone, and when we do we just get the runaround.At least 2 times they did not show up at all the day they were scheduled, and a handful more times they actually did show up (hours and hours late) just to look(?) At the work they were scheduled to do, say theyll be back tomorrow, and never show up or call again.Everytime my husband calls to talk to them, they either dont pick up, or say they will call back and don't. It has taken us 2 months and counting to get a ONE DAY job complete. Initially when they finally did do the work, it failed the inspection miserably, and its been 2 weeks and they still have not come out to fix thier work!We have been trying to get our basement finished, and this delay has cost us more time then all the other contracting work combined! This has caused a huge inconvenience in our lives as it has prolonged our home being under construction, causing everything else to come to a halt waiting weeks and weeks for them to come out every time!!

Robert Dumas

3 months ago

Excellent service, nice and competent

Bethel Whitaker

3 years ago

We were very pleased with the services that Tim provided. He was very detailed and thoughtful! Superb customer service! Reccomend 100%!! Thank you, Tim!

AL Perryman, Jr.

4 weeks ago

Awesome service , very professional, thank you

LaTosha Brigman

2 years ago

Jeanette Fitzgerald is the best. She is very professional and was able to get me set up with a plan that will meet my family's needs, not to mention kind. I will recommend her to anyone who is in need of Heating/AC maintenance and repair. Quinton was my service technician. He did a good job with educating me on what my problem was. Fixed the issue quickly.

Joan Cooney

3 years ago

I spoke with Jeanette this morning to help arrange a quote for a heat pump replacement, and she is awesome!!! Friendly, kind, professional, and answered all my questions. I had a call from Jeanette within minutes of requesting quote.

Teresa Isaac

7 years ago

Very polite and professional staff! Both the person on the phone who scheduled and confirmed the appointment 30 min prior, to the technician Brian. System is up and running. Brian explained everything thoroughly and did a great job.

Doniece Simeus

a year ago

Tech was knowledgeable and thorough. We’ve been using thermo direct for years and they never disappoint

Gary McAdams

7 months ago

Mike Monanteras

a year ago

Austin and Thomas were absolutely Fantastic!!They replaced our entire system for us today and we are very happy and grateful to have AC again.. Hats off to these guys.. well over triple digit heat index and these boys just kept working!!6 out of 5 stars in every category seriously..I highly recommend this company for all of your cooling and heating needs!!Thank you all so much!!!

Wade Harris

4 years ago

I was very pleased with every aspect of the service provided by all of the members of your staff. I will be happy to refer my friends and business associates to you. Thank you so much. Wade Harris from Raleigh Personal Training Center

Keisha Manning

6 years ago

Very knowable and detailed. Explained every course of action to resolve issue at hand!

Pam Pridgeon

5 days ago

Today, 8/17/23 was plumbing. Quan was Very timely, very polite and dependable! Also very kind and knowledgeable! Couldn’t have asked for better!Today is Monday, 8/21/23. Quan returned to install what we needed. Again, he was excellent! Couldn’t have asked for better!

Carly Middleton

2 years ago

Quinton did an awesome job and took great care and paid attention to detail to make sure our system was up and running. He was very professional and treated our home and family well. I would definitely recommend this company!

charmaine white

3 years ago

Excellent customer service, professional, knowledgeable and friendly. Office staff go over and beyond to keep you informed, quick answers, follow-up calls, service with a smile. Six sigma service!!

Emily Davies

a year ago

They were fantastic. On time, solved the problem quickly, fairly priced, and offered to change our air filters for convenience.

Jason Queen

6 years ago

Rotley did a great job servicing my furnace. He informed me of all diagnostics and recommended items that needed cleaning/replaced. He spent time going through how the various components work (a lot of technical know how)! Great response time and unit is working like new again.

Lettie Robinson Goode

3 months ago

Rome was very friendly. Did a great job in a timely manner. Very professional.
I request Rome my services in the future

GES HU

7 years ago

Incredible company to work with.Seriously - from start to finish, this was one of the best investment my husband and I have ever made. We spent a large sum of money investing in 2 new HVAC systems and a complete redo of our ductwork. We were nervous about how much money we were about to spend, but Derek walked us through the entire process and explained everything. From the estimate to the last test before inspection, the entire crew and staff at Thermo Direct have been incredibly polite, professional and eager to help.We are small business owners ourselves and we pride ourselves on customer service.. it's refreshing to see there are companies out there who still care about customer service and are at your door within an hour of calling!Our home is so comfortable now thanks to Thermo Direct. We HIGHLY recommend them!

Drone_Lordx

a year ago

Wow amazing customer experience! I cannot say enough good things about my experience with Thermo Direct. We had 4 companies quote our HVAC replacement job. Thermo Direct not only had the best price, but the best actual analysis of our system to determine what we needed. David came out to the site, put on mask and shoe covers, then got to work measuring the size of every system component. He listened to our needs and talked us through what's going on. He then sat and did extensive load calculations using his sophisticated software along with technical drawing skills. Gave us multiple options (good better best) to choose from and a BOTTOM LINE price for each that DID NOT CHANGE once the work was completed. His analysis was then confirmed by a 2nd set of eyes Jay which made us feel even better. The day of repair was so easy for us. Ceasar Devin and crew came out and did some of the neatest clean work I've seen! The kind you just stare at and admire. They cleaned the site, sealed and covered all the right places, then explained what was done and final steps to expect. Oh and the system WORKS SO WELL! I will be using Thermo Direct for all my hvac needs.-John

Sandy B

a month ago

Gage was great! He was thorough and asked a lot of questions which helped him do a thorough job inspecting our electrical system.

Dee

2 years ago

Barry was professional, focused, practiced safety measures-was COVID-19 masked, was meticulous in his work and did an outstanding job!

Erica Jackson

5 years ago

SONYA JONES

5 months ago

The technician was very professional, thorough, pleasant, took his time and kept me informed and advised me on things to keep my unit running efficiently.

Maria Halbrooks

4 years ago

Josh serviced two furnace units that were not working and one unit for a pre winter service.He was very polite, communicated everything that was being done to make the units run again and was very efficient with use of time.

Michele Vincent

4 months ago

Andre Grace CDT

6 months ago

The tech was professional and timely. Found and fixed the problem quick. Also did a great job explaining the problem. I would definitely recommend...

Cynthia Richardson

2 months ago

I'm very satisfied thermo direct.if it's a problem you are having.just call them and they will be there know questions ask.

MyThree Labz

5 years ago

Thermo Direct is a great company to work with. They are very thorough kept me apprised every step of the way. Great, personable people in the company. Technicians arrived on time and were able to fulfill the whole job in a very timely fashion.I had all the ducts replaced and the difference in airflow is amazing. They quoted the best price and delivered exceptional work. Would highly recommend this company.

Jerone & DeAngela Perry

2 months ago

Rotley Lewis was cordial, respectful, and attentive to my inquiries. He carried himself with professionalism and his customer care was stellar. Thank you, Rotley!

David Stott

2 years ago

While Marc was very professional and completed all our electrical requirements, I was most impressed by the role he played as teacher and mentor to the young apprentice who accompanied him on the job. I was able to overhear Marc teaching, demonstrating, explaining and answering questions from the assistant. If this assistant and the next generation of electrical professionals reflect the professionalism of Marc, this company will be well served.

C C

2 years ago

The guy Corey was definitely professional and great customer service.

Lee Sutton

a month ago

The service technician Rome was very pleasant and knowledgeable. He had me up and running within a few minutes. A+ Service!

Gary Kittredge

4 months ago

Very professional and polite. Was thorough.

Todd Mckenney

3 years ago

Great service!

Arrenda Harris

2 years ago

Ok

Vita Mariano

5 years ago

Thermo Direct is efficient and gets the job done right!!!!!

Yasmeen Albadawi

4 months ago

My Technicians were Marquelle and Gage, and they did an amazing job!! They replaced my entrance light fixture which is around 18 ft high, and they assembled the whole fixture for me. They even took the time to switch out the different light bulbs and let me see to ensure I liked the color. They cleaned up after themselves, were professional, and I will definitely be calling them again! Extremely satisfied!!

Lisa Fowler

2 months ago

Quinten did an outstanding job, Not only did he take time to help me understand where the condensation was coming from but also explained why it was happening. That time he spent investigating the installation allowed me to determine why my last two A/C units have failed. I have been impressed with the professionalism of all the tech's involved in my replacement. Installation tech's, stayed with their job until they figured out the problem with the new unit. They sent Tom into double check their findings and they had another gentleman come in with a new board to replace the failed one and had me going that evening. Now that's what I call Service! I've been in the Automotive and Commercial Truck Industry for over 30 years and that's way we make it Right the First Time! I have already recommended you 2 two of my fellow tech's at my job. My wife is happy and I'm happy as well with the Great Service! I can't thank you enough!

mikayla lauer

2 years ago

My technician was Barry, he was very thorough and informative! Thank you Barry for your help! My husband and I will definitely be looking into thermo direct service plans!

Geri LaPlaca

6 months ago

Rome came out to evaluate & diagnose problems with our Daikin Mini Split System. His inspection was very detailed & thorough. He updated me with a complete report of his findings. He listened carefully to my questions & provided thoughtful explanations.

Jermonica Davis

3 years ago

Angelo Carpenter Jr

7 months ago

Rome recently came in and did a routine maintenance and did an amazing job, very detailed and wise for his age. Awesome conversation with me too!!!!Our home which was built five years ago had poorly installed A/C and Duct work by the builders vendor. Which lead to a coil leak and duct work coming apart. ThermoDirect has recently fixed them and continually shown awesome customer service and work with fixing other issues that have been found through there preventative maintenance program!!!

judy henley

2 years ago

The technician were wonderful. They were so nice and worked really hard. I actually feel like with all the work we had done we will get many years of use out of it . I hope so anyway

Will Campbell

4 years ago

Though the staff and crew were friendly, the positives end there. The ThermoDirect crew/techs installed a brand new HVAC unit in our house, but they used multiple faulty parts that needed to be replaced shortly after they left; they returned FOUR separate times for repairs and to fix errors made by the previous techs; their installation FAILED the first inspection from the city inspector; the answering service did not pass along our messages multiple times despite explaining it was an emergency situation; they would schedule a date/time with me on the phone but input a different date/time in their system, resulting in no-shows, late arrivals, and me missing work; they ignored multiple requests to speak with a supervisor or manager (said someone would reach out but never did); and ultimately blamed many of these problems on the HVAC parts manufacturer (Trane) and offered excuses instead of apologies or solutions. The last technician to come out for a repair was their operations manager who reviewed the installation from top-to-bottom and found additional errors made by the other technicians. The unit has been working without issue for almost three weeks now - the longest stretch since installation that I have not had to contact ThermoDirect with more problems. Despite a strong first impression they were extremely disappointing to work with and performed subpar work.

Cassandra James

a year ago

Vinod Raman

3 years ago

I really appreciate the customer service of Jeanette. She was very courteous, patient and tried to understand the issue before making any comment. I had someone from Thermo Direct come and replace my electrical breaker last week.And this week now my upstairs HVAC unit is not working. And when I turn on the power to upstairs unit, the downstairs unit stops working. Something definitely wrong with the breaker looks like. Now Thermo Direct is going to send someone look at the breakers at no cost. This is what I call customer service.The reason for my long explanation is because I doubt If any other company would have even cared to listen to the customer. But rather they would want to make money by charging various fees.I would recommend everyone to go with Thermo Direct for their HVAC and electrical issues.Thanks,Vinod R

Ali Knox

5 years ago

ThermoDirect is an extreme pleasure to deal with (from management to consultants to installers). We were given an excellent quote for an AC system replacement on Tuesday, and by Thursday we were up and running!!!! Jake and Byron (of the installation team) are extremely professional, knowledgable, and hard working. We would not hesitate to hire ThermoDirect to address any of our HVAC needs.Called ThermoDirect for a heating, and was impressed from the initial contact. The co-owner answered all of our questions and provided thorough information. Our techinician (Tom) was also impressive, responsive, and knowledgeable. We look forward to our continued relationship with ThermoDirect.

Michael Pedneau

3 months ago

Estimates for replacement split system

Ron Goodson

8 months ago

Very professional and great customer service 👏

Harold Malone

6 years ago

Jake & Jorge was totally professional, courteous, fast and efficient. Wonderful employees. Keep up the great work!!!Rotley made me feel so comfortable, it was like I was talking to my Brother. He walked me through the process and I didn't feel pressured or anything. Shonna....... The most pleasant person I talked to on ANY phone in a while. The whole Thermo Direct experience was/is the best service by and large!!!! Keep up the Great work guys!!!!

Deneen Barrier

4 years ago

Tim came out to my home to determine why I was not getting heat from my old furnace. He determined what was needed, ordered the part and installed it after it arrived. On time, knowledgeable and efficient.Landis in the office was helpful in rearranging scheduling after I had to go to a funeral unexpectedly.Great staff!

TB Maderin

5 months ago

Dan Daigle

a month ago

Very nice technicians. Quick response times and very professional. I highly recommend the company.

J. Avery

a year ago

This company is amazing! From scheduling a last minute appointment, to speaking with the customer service reps, to the technician that came out, everything was professional, efficient, and very friendly! We had issues with our heat last night and they sent somebody out this afternoon to diagnose the problem. Highly recommend this great company, and thank you Rome!

Robin Gurgainus

2 weeks ago

This company was over the top professional and installed my HVAC system in one day. They communicated through the whole process and was attentive to the needs of me the homeowner. Can’t ask for a better company. Highly satisfied. The unit looks and runs great.