I returned items that I did not use because I found another option that was substantially less. None of the items were special order or out of stock items. The cashier told me that a 20% restocking fee would be deducted. The fee was $60. The receipt and a sign in the store said a 20% restocking fee MAY apply. He could not explain why in my situation a few would apply it in what situations it would NOT apply. His only explanation was they could have sold these items to someone else. Mind you, none of the items were special order or out of stock! They were all stocked on the shelves. When I asked to speak to a manager, Cindy came out and without greeting me, letting me ask any questions, or offering any explanation about the store policy, said, “the 20% fee WILL apply. When I asked why the sign says the fee MAY apply instead of will apply, she said, “it’s just semantics.” They arbitrarily and unfairly apply restocking fees! Horribly policy and even worse store manager Cindy.
