Tyler McCalmon
4 years ago
I don't typically leave reviews, but I feel that this one is necessary.I hired this company to simply unclog my main line. They ended up charging me a higher rate because they couldn't get to my house in time; They stated that because it was after hours, they would have to charge more. Then upon not clearing the line, they charged me an additional $329.00 to pull a toilet! I was not made aware of this additional charge, they simply charged it. Be wary if you give them your credit card info as they will charge it as they see fit.Furthermore, the plumber left contaminated wax ring residue all over my toddlers bathroom and on the baseboards of my house.In the end, I was charged $578.00 to simply snake a line. The line even had an easy access 2-way clean out on it. There was no camera scope involved, no additional work completed and I was originally quoted $179.00 over the phone by Lenore. As a customer, I felt taken advantage of. It is common business practice to discuss charges with customers before charging them.The communication skills of this company were very poor. I tried to call Lenore to discuss their extra charges and they would ignore my calls. I then asked to speak to the manager or owner of the company and they informed me that they do not speak to their customers! That says it all in my book!They did not set the toilet properly and sewer gasses, odors and drain noise were coming through the toilet base. I eventually had to pull the toilet and reset it myself. Case in point the plumber did not know how to set a toilet correctly....(The wax ring is supposed to seal the toilet to the flange, it does this by compressing down and forming a seal) (The below pics are the wax ring after I pulled the toilet.)Just a heads up before you call or hire; Ask for some references or previous clients that you can talk to.Best of luck,
