Rayne Water

I've had Rayne Water since 2001. At first they were great. Over the past several years their tanks are causing a loss of water pressure. It started slowly and I would have to have them come out a couple of times a year to replace bad tanks. Now, I have had 3 bad tanks in a row. The bypass is essential because they often take several days to replace the bad tank. When I asked to speak with a manager about tank testing, they said no one was available. All I think they need is a testing process be put in place and tanks that test bad be removed from service. I am hoping to get this resolved tomorrow. Either way I will update my review.

I just signed up with the San Jose dealership. I like the product. My water feels much better. My laundry and dishes are much cleaner. So all of that is good. I am less enamored of their office staff. The sales representative tried to push me into meeting with her on a day that I'd already made clear didn't work for me. She then showed up nearly a half hour early to our appointment and overcharged me to set up the service and for my first month's cost. The company then failed to credit my account for the installation and first month's service that she had overcharged me for. They also promised me a larger tank but delivered a smaller tank and still charged me for the larger tank. The difference in cost is very minimal, but it was one more sort of questionable event. I tried to find the name of the owner on the San Jose company (not the corporate) website, so I could have let him or her know directly. But I couldn't find it. Under contact they give only a form to send an electronic message. Good thing they have a good product. I hope the rest of it gets better from here.

We've had Rayne Water since 2001 until we sold our house in 2019 in Elk Grove, Sacramento, CA. Best system and service! We just bought a house in San Jose, CA 2 months ago and thankfully, Rayne has few locations in the bay area including San Jose. We again contacted them, bought their new and best system last month. My husband and I can never live without a water softener that makes the water taste so good as well as protection of our investment from the hard water that will damage your pipes and calcium deposit long term. The best benefit is health!
Protect your skin as the soft water makes your skin always smooth and subtle. 5+ stars is our rating for Rayne. Thank you Rayne for the excellent product and service!

I have very very high customer service standards and every interaction with Rayne they have exceeded any expectations I have. Friendly, professional, trustworthy, knowledgeable and more. This is a company I truly want to do business with.

I have used the service for over 28 years and they still came through on my next property. They said exactly what they were going to do when they were going to do it. I am truly satisfied with Rayne San Jose.

Gerardo recently serviced our existing soft water tank. He is very friendly and helpful, and does a wonderful job!

Everyone from customer service rep to driver that drops the tank was amazing. Very professional and helpful!!

We have been customers since the 60s. WOW! Dependable!

Good service techs.company responds asap.

Love it

Its OK

Cool friendly people