Efficient Water Heaters Inc

We had our old water heater break and I shot Efficient Water Heaters a tax. Immediately, i got a response back asking if I could call him. I did and he went through the issues my current water heater is having and given that the company that made my water heater is gone, the chances of a repair happening is very low.

He then gave me a quote for a brand new replacement. The price was very fair and he gave me the fastest turnaround time of next day coming by to fix it. With that done, I agreed to the work and waited for him to arrive the next day.

He arrived promptly on the stated time, had to go back to get some parts, but came back and finished installing the water heater and all the necessary components to make it work. It took a little longer than expected, but that is because our previous install had a few oddities that he needed to fix.

We've since had hot water for the last 4 weeks and couldn't be happier! I'll be sure to ask him for any plumbing work in the future. Fast, fair price and good work. You really can't ask for more!

Jospeh is very knowledgeable and knew that my current water heater was dated and needed to be replaced vs getting a repair. We agreed on a quote over the phone (very favorable out the door price vs others I’ve called) and his team made it out first thing in the morning for an emergency appointment. I was away at work when him and his team replaced my water heater and I was able to get the job done via text. Very trustworthy crew at Efficient Water Heaters and the work they did was outstanding that even the water pressure improved. Highly Recommended!

Joseph replaced our old broken tank water heater. The service was done same day. The new tankless one is awesome.

Joseph answered the phone on Sunday, offered a fair price and scheduled the installation of a new water heater for Monday morning. He arrived on time and installed a high quality water heater in about two hours. Thank goodness for Efficient Water Heaters.

Our water heater decided to stop working and I had to get it replaced quickly due to having an elderly person living with me. Joseph was very responsive and accommodating when I called. He answered all my questions honestly and gave me a good quote directly over the phone once I shared a photo of my water heater. He was able to shift his schedule around to accommodate my request to get the water heater replaced as soon as possible once I explained my situation to him. The next day at 7 am, Joseph and Omar arrived and they got the water heater replaced. They even went above and beyond by replacing all the pipes and lines. I'm really happy with the work, professionalism, and honest price.

Thanks again for all your help, Joseph and Omar!

Joseph was quick and responsive, in both calling and texting to help get my 16 year old water heater out and a new one replaced within 24 hours of first calling. He was super helpful, asked for a pic of the old tank to anticipate what I needed, and was unfazed when he realized my tank was on the 2nd floor. I 100% recommend Efficient Water Heaters and will call them first if I ever have any troubles in the future (which I hope wont be necessary for the next decade plus, with the new water tank I had installed).

We needed to replace our leaking 14 year old tankless water heater, and I contacted Efficient Water Heaters. Joseph had been very responsive over email, quoted a very reasonable price, and today he replaced the heater. It was a very smooth experience. He did a very clean and thorough job.

Our water heater burst and they were ready to go within a days notice. Installation happened over 2 days was quick fast and efficient. The technicians they sent were amicable respectful and informative as to what they were doing.

Joseph did an amazing job replacing my water heater with a new one on a Sunday. Highly recommend!

I had a disappointing experience with Efficient Water Heaters. I hired them to replace my existing water heater, which is of the Navien brand, with a newer model 210 A2. I was convinced as they claim to be listed on the Navien website, regardless of a RED flag; when they asked to pay a lower service amount in cash. Finally, we settled on the higher service price and paid using a check.

They promised to replace the parts (As mentioned in the text from them below), but they failed to deliver on that promise.

Here's the text conversation from them: It Includes a new water heater, installation, and disposal of the old tank.

When I noticed that they installed the new water heater, did not replace the tank as promised, and asked politely to rectify the situation, they became confrontational. I contacted them to discuss the issue and hardly uttered two sentences on the phone when he hung up and became controversial and hostile over text. To make matters worse, they even threatened to put a lien on my property over the text messages.

The behavior was completely unacceptable and unprofessional. I strongly advise against using their services.

Last night our water heater cracked on the bottom and leak water all over our garage also causing a faucet leak in the upstairs bathtub. Had to turn off the water to the house. Put out a quote on Yelp to multiple businesses. Joseph responded within 10 minutes telling me that they can be out as early as the next morning. I gave him a call last night, pricing was very reasonable, so booked him to come out at 8 am. Ray and Joseph showed up right at 8 am and went to work. They were done with everything in less than two hours. Got new water heater up and running and no more leak from the faucet. Would definitely recommend this business. Thank you Joseph!

I had a great experience with Efficient Water Heaters. The water heater at my rental unit started leaking water. I requested for online quotes from various companies on Yelp. Joseph from Efficient Water Heaters responded within minutes. In the end, Efficient Water Heaters has the best price and they were available the next day. Joseph kept me up to date when he's departing for the unit and when he's 10 minutes away from arriving. Within a couple of hours, the water heater got replaced. He even sent a photo of the newly-installed water heater, showing its secured placement inside the garage. The tenants noted that Joseph was professional and friendly, and they are happy with the new water heater. Overall, great experience! Quick, efficient, and professional. Efficiency Water Heaters will be my go-to company for fixing/installing of water heaters. Thanks Joseph!

Just fantastic overall! My water heater was old and leaking. Late Sunday night I sent a Yelp message and Joseph at Efficient Water Heaters got back to me immediately! Next morning, he stopped by to check things out, then shortly after Omar showed up and did a fantasic installation! Super quick too! I've never had a project go this smooth. Will definitely recommend to friends who need a water heater replaced. Everyone was incredibly friendly and professional. Took time to go over everything with me (how to maintain it, light the pilot, etc). Price was great, service was excellent. You cannot go wrong with Efficient Water Heaters Inc.

I had a leak on my water heater pipe due to corroded galvanize pipe. I called Joseph last night and he able to come in today to replace the corroded pipe to and he also replaced my expansion tank. Quick response and great services, highly recommended!

My water heater died on Sunday, I called Efficient Waterheaters inc,
Joseph answered right away. I described the problem. He asked me to send a picture of the Water heater, with serial no. etc, .
He assessed the price of the repair, he checked if it was in way, ( it wasn’t), and the options for replacement.
We decided replacement was the best option, picked a model. Joseph said he had one in stock, and could install first thing in the morning.
He arrived promptly as scheduled, and completed the replacement ( to “code”) in less than 3 hrs.
This is an excellent example of great customer service., courteous, professional, and efficient.
Joseph and Efficient Waterheaters inc provide a range of other plumbing services, and I have their number top of my list for any future plumbing needs.

Very quick and professional service. Joseph is a very nice and polite person. He did water heater replacement for us the same day we called and it was Sunday. He stayed extra time to make sure everything worked well. We will definitely use his services again if issues arise.

My rental property's water heater stopped getting hot water. Reached Efficient Water Heaters as referred by my friend who used them last year. Also cross shopped another well-reviewed one. Turned out only Efficient Water Heaters can come same day (in 1 hour). Joseph did a great job on site. I will be ready to recommend them to my friends in the future.

My old water heater died on me on a Sunday evening, I called Joseph and he instantly gave me a quote and his crew showed up the next day at 9am and installed a brand new water heater. Old one was 18 years old and was leaking so there was no reason to repair it. Crew member Omar was very professional and helpful. He explained the process, did a demo and answered all my queries. Overall, I am very pleased I chose Efficient water heaters for the services I need. I definitely recommend them.

This is the second time I've used them and they have amazing service for reasonable prices! I texted them in the afternoon on a Sunday and in less than 24h the issue was fully fixed!

My water heater was still under a parts warranty, but the parts wouldn't arrive for a couple days. Joseph told me he had the parts in stock today and I could pay for them now and get them fully refunded when my parts shipped to him. This part swap let me get the issue fixed ~3 days sooner with no extra cost!

Joseph was fast in response and able to come out and replace my water heater in less than 2 hours. Joseph and his buddy was friendly and details in their work. highly recommended if you need to help with your water heater

Joseph and his crew are the best of the best, I was so glad I found them to install/replace my water heater. They got the job done in 2 hours with extremely high quality. I strongly recommend this crew to anyone. This owner driving nature separate this company apart from others. We will work with them to add a water softener.

Efficient Water Heaters is one of the worst contractors I have dealt with in a long time. Joseph is super arrogant and is unwilling to stand by the work he does and the brands he recommends. If you need any sort of service for the water heater after the initial install, Efficient Water Heaters will not be of any help. So beware before using them. Here's the chronology of events that led me up to this 1 start review for Joseph and Efficient Water Heaters:

6/2/2017:
We had a 7 year old American Standard water heater that started leaking. Joseph came the same day and installed a new AOSmith water heater which he highly recommended as a commercial grade one with 8 years of warranty and told us it was one of the best you could buy.

11/2017:
The water heater starts making a whistling sound. I called up Joseph and asked him what we should be doing about it. He said that he's aware that there is a problem with the whistling in AOSmith heaters and said he would order the parts from AOSmith to be replaced but that he cannot come by and do the work because he has stopped servicing AOSmith water heater as they've been having a lot of problems with them. He also told me that he no longer recommends AOSmith. So he went from AOSmith being one of the best in the business to not recommending it in a span of 5 months. I find that really bizarre.

7/2019:
I noticed a small leak in the pipe connecting the water heater inlet to the expansion tank. I called up Joseph and asked him to come and replace the pipe. He said it was out of warranty and would charge me $185 for replacing it. His guys came by 3 days later and replaced it.

8/18/2019:
The AOSmith water heater starts leaking. I call up Efficient and one of their technicians tells me that they can come out and check but that they would have to charge me $85 for just coming out to diagnose the problem. I chatted with Joseph on Yelp and he suggested that I get a return authorization from AOSmith and that he would come and do it for $585. He again said we do not recommend the brand any more and tried to convince me to buy a brand new heater from another company for which he would charge me $1400 instead of going through the warranty. I decided to use the warranty and got a return authorization from AOSmith. I then decided to talk to a few other contractors that AOSmith recommended to find out what they would charge me and to my surprise, realized that Joseph was the most expensive of the lot. The others quoted me $500 - $550 with 2 years warranty on labor. I called up Joseph and politely asked him if he was willing to make things right for me by considering doing the work for $500 and giving me a 2 year warranty on the labor. His response was shocking to me. He lashed out at me saying I should not be shopping around and that he stands by his price and will not stoop to lower levels to prove ourselves. He told me that he wasn't interested in doing the job and to never call him back.

What I realized is that a $85 difference is more important for Joseph than customer goodwill. He is not ready to stand by the work he does and the brands he recommends. He doesn't seem to believe in after sales service and is only interested in taking your money and not providing any support if something goes wrong.

I contacted Efficient Water Heaters because of all the great reviews from Yelp. From the time I talk to Joseph to the time he and his crew finished the job (water heater replacement), everything is so smooth. They did a wonderful job. they are also professional and efficient. the whole job took less than 2 hrs. highly recommend.

I don’t usually write reviews unless I had an amazing experience or had a terrible experience.

I called Efficient Water Heater because I have purchased their water heater and they have installed it for me a few years ago.

Recently, I have a water leak due to the water heater pipe burst inside the wall in the house + main water valve is leaking. They quoted me a price and scheduled/confirmed the next day visit from 11am-1am. Few hours later, I suddenly received a text from Efficiency and told me my appointment is now 2pm-4pm. What happened to the earlier confirmation?!?!? I was not happy with the sudden change, but I decided to give them benefits of doubts and rescheduled to later time.

On the day of the scheduled visit (2pm-4pm), I received another text from Efficacy around 3pm. They told me that they can’t make it and ask me to reschedule it to next day and assure me they will be there next morning. I was starting to feel Impatient, but I decided to give them another chance since it is getting late and dark.

Next day, I was woke up by a morning call around 8am from Efficiency. This time, they ask me about the size of the pipe—because they happens run out the 1” pipe. I was surprised that they are asking me (customer) the specifics of the pipe. Even more amazingly, what happened to the Home Depot or Lowes for the spare parts?!?!

Long story short, they cancelled the scheduled appointment. They believe my pipe is. 1”. They didn’t even bother to stop by to verify.

I have been very patient with Efficient. But cancelling multiple times at the last minutes are not what I called professionalism. I have wasted so much time with Efficient. This is a very frustrating and disappointing experience for me. To be honest, I regret I even purchased their water heater a few years ago.

If you want someone who is reliable with professionalism, please save yourself some trouble and find someone else!!!!

I had a broken water heater that wasn't putting out any hot water. Called this company and they came out, looked at it for about 2 minutes, and told me it's completely shot and the only option is to completely replace it. They quoted me $1600. I called another water heater repair technician to take a look and he said it just needed a new burner, which he installed in less than fifteen minutes. Joseph, the owner, was extremely rude when I spoke to him on the phone. He first told me to keep my money ($85 fee for someone coming out) which was appreciated, but after reading my negative review, he told me he changed his mind and wanted that money by 5 pm or he'd send me a bill with a lien. I paid him, but I wouldn't recommend him or this company to anyone. They're trying to scam people out of the most money they possibly can.

We contacted Efficient Water Heaters because of a delayed ignition problem. I called around to various companies and from the moment I spoke to Joseph I knew this was the company I was going to go with. Joseph was here within a couple of hours and had the new water installed and also fixed what the previous plumber had installed incorrectly. If you want a job done correctly, efficiently and honestly go with Efficient Water Heaters.

Joseph did very beautiful job to install my Water heater, and he gives super good price too. He is a very simple and straight guy. quick and get to the bottom line for you on work and price as well. Thank you, Joe!

What an amazing service for a water heater repair. Realized my water heater was leaking at 6pm, called Efficient Water Heaters, and by 9pm Joseph and Ray were at my place fixing the issue.

For $175, I got a same day diagnostic and repair of the water hose and pipe that were broken. I am definitely calling them back if I need help with my water heater.

I am extremely happy with Efficient Water Heater service.
I recently replaced my water heater and I am impressed with their high-quality craftsmanship.
They also provided suggestions on both tank & tankless systems and explained me the differences, which helped in making the right choice. Kudos!

My 12 year old water heater gave up and started to cry. Boy... it was not fun. My first response: turn off the heater's gas, water input, and drain the guy. Good job. Now... time to find a replacement. Looked at Home Depot and read the reviews of each. The distribution of ratings was erratic. I felt that I needed a pros guidance on this one. I called the company that was pestering me for months about help with any plumbing issues. Sure enough they answered the phone and came for a free estimate. Surprise: $2,700. Wow. That's not what I expected. I called another business from a flyer posted to my door a few months back. Bang. A little better. $2,100. Then I turned to Yelp. Efficient Water Heaters came to the top. I spoke to Joseph, the owner, and explained the situation. He immediately named the price which came out to 1/3 of the asking from the previous quotes. I'm happy with a new, 10 gallon increased water heater that's made in the US. Joseph is a licensed plumber and carries a 2 year labor warranty with each installation. I was so happy with the outcome that he's coming again next week to take care of the replacement of the home water shut-off valve (which again he quoted at 1/3rd of the price of other companies). Thank you Joseph!

The water heater install went great. 5 months later, the owner called me and demanded that I had made a payment for the services, and that he was going to charge my credit card. I explained that I'd be happy to pay if that was the case, but I wanted to check my bank. 10min later I confirmed with the check number that I had made the payment. The owner insisted that I hadn't bad and he threatened to charge my CC. I produced the cancelled check. 10 min later he called me back to apologize after he researched with his bank. I would never give this vendor a CC number.

Very responsive, even on a Sunday morning and replaced the brocken hot water heater by Monday noon! Indeed a very efficient water heater service!

Fast and efficient! Water heater broke on Sunday afternoon, but thanks to Efficient Water Heaters we were back up and running with the replacement on Monday early in the morning.

If you are looking for a reliable company that has been in the business for over 2 decades I would recommend over and over again Efficient Water Heater! Quick to respond to a quote and quick to set up an appointment. Reliable, honest, friendly, professional & affordable!

Absolutely awful experience. Quoted $1800 before work started, finished the water heater and paid $1500, came back to install the circulator for $300 with a new pump trade-in (as discussed and agreed to by Joseph), then Joseph decided he didn't want the trade-in any more and asked my wife to write a check for $600 and left. Didn't text or call me, and my wife had no idea what we agreed to previously. Contacted him to talk, sent me a terse text work is done and nothing to talk about then ignored all my texts. Stopped payment on our check, today he calls and says we'll put a lien on your house, will fight you in small claims and there is nothing to talk about. I was looking for a simple apology and split the difference, but the way he's treating me makes me want to fight him all the way. Watch out, his attitude completely changes before and after you pay him.

See the other one star reviews on yelp - a pattern of consistent behavior.

We call them in the night and they came and replaced out water heater the next day morning quickly. Then we got our hot water back without any issue. A very smooth experience!

Joseph installed our tankless water heater couldn't be happier would definitely recommend him to my family and friends. Great service!

These guys are garbage. DONT USE THEM.

They have no idea how to perform customer service. They were really bad at communicating and setting expectations. When I pushed for them to complete their repair work, they just simply quit and refused to complete the repair. This was way, way unprofessional. They essential said they didn't care about my business and made tons of money with other people (implying that I don't matter). Don't believe me?!? Read the image and decide for yourself.

Very good service done for water heater replacement . Excellent work by Joe