**Update: the team at JC Green reached out to me and sent someone out to correct some of the issues left behind after the original job. I am impressed and grateful for how quick they were to make sure I was happy with not only the work but how to property was left after the work was completed.**
What started as a toilet leak ended up requiring a repipe everything under the toilet since the pipes were 80+ years old and starting to fail. JC Green was able to send someone out same day to inspect, gave a fair quote, and started the work the same week.
I really appreciate how labor intensive it is to dig up the yard and be working under the house all day, and as someone without plumbing experience it appears to me that the work done was done well.
Unfortunately, my overall impression of the company is based mostly on how the property was treated and how it was left.
I expected a fair amount of dirt/mud to deal with considering the nature of the job. I didn’t expect to spend 2 hours cleaning mud off of not just the floors but also the walls, baseboards, cabinets, bathtub, doors, door frames, light switches etc.
Then I started finding trash in the yard, including one of the bolts that were replaced on the toilet (glad I found it before the lawn mower did), the caps for the bolts that weren’t put back on, and a handful of cigarette butts.
But the real sticking point for me was realizing that they dumped all the extra dirt from the job up against the house, in the center of a row of hedges, so that I can’t get to it to spread it out. So now I have a nearly 3ft pile of mud up against 80 year old bricks, where I already have issues controlling pests and moisture issues.
This is especially frustrating considering I have a number of places on the property where that dirt could have gone to use instead of becoming a problem, if only someone had asked me. I would have even transferred the dirt to my own tarp and spread it out myself later in the week.
It’s disappointing to have so much damage control to do when trusting people in your home to help solve a problem. A little extra communication and consideration could have prevented a lot of this.