Beutler Air Conditioning & Plumbing

After over one year of looking for a replacement thermostat for our smart vent system, I finally contacted Beutler (which I should have done initially)! From the appointment desk all the way through the replacement process, the experience could not have been more efficient or professional. Ian Stewart-Vital was the technician and I hope to be able to book him for all of our upcoming service calls. Highly recommend the company and Ian based on this experience.

I was happy with Beutler until I realized that their niceness was just a cover for stonewalling me on a significant repair issue that they didn't want to do under warranty. I had to get Home Depot involved to finally get the repair done.They don't return phone calls or follow up on service issues.Do NOT buy anything from Home Depot that uses Beutler for installation or service.

Excellent service and reasonably. Beuler was third company that inspected our A/C. The first recommended a new damper system ($3200). The second, a new damper control board and new damper motor. Ian came from Beutler, did similar inspections, testing and recommended simply stretching the damper spring and oiling the damper blade connections. ($241). Impressive, by the way, American Home Shield covered it all, including service call. Quite a superior call.

Provided good photos and information about heating and air conditioning efficiency and maintenance.

Very professional and fast
Add in yellow pages should let people know there’s a travel charge plus the repair cost

My A/C broke down during the hottest week of the Summer. I called and had a tech outTo check it fairly quickly. Unfortunately, my old unit was shot and I needed a new one.The next morning they were out installing a new unit and fixing a bad install that the previousHome owner had kind of gone cheap on. They upgraded my unit with no extra charge becauseThe unit I agreed to was out of stock. They also asked if they could take away a hot water heaterTank that had been replaced earlier this month but I hadn’t been able to borrow a truck to bringIt to the dump, which was awesome! Beutler came highly recommended from some familyMembers of mine and I can comfortably recommend Beutler to anyone.

Thorough performance and good personality by bidding agent and installation crew, who made sure the scope of work was fully understood.

Very happy with the service received. They were able to get a tech out to me right away to install a toilet. Have used them before and would definitely refer them to others.

I got a new tank less water heater and ended up also getting a new shower installed. This company is not only honest and good quality, but personable and realistic. Great bunch of professionals and it has been a pleasure working with this company all the way around.

Took advantage of winter promo for HVAC inspection. Our technician, Mujib, was on time, honest, professional, and friendly. He wore booties in our house, explained what his plans/actions were before, during, and after our service visit. He went up to the attic, identified parts that were wearing out, in need of cleaning, and in need of replacement. He gave us his opinion on what needs to get done. He gave us options for our maintenance, and set realistic expectations for each option. Because of his professionalism at our home and communication over the phone with his supervisor (in front of me) of what needed to be done at our house I will be a loyal customer. Thank you Mujib!

Ian was the best. Very thorough and professional. He made me feel very comfortable when I asked questions. Also no heavy sales pitch. Great experience.

Marcus was great to work with.

Quick response, friendly and informed service provider, fair price

Elliot Carlson was our service representative. He is a professional, He arrived within the time frame designated; was courteous; proficient and helpful, resolving the issue we had immediately and to our satisfaction.
In the future when service is required we will definitely ask for him.

Ernesto is an honest and efficient worker. He explains things well.

Just had my ducting cleaned by Gamboa and Alfonzo. Both got the job done with very little mess. They cleaned what little mess resulting from removing vent covers and left over from installation. They were very polite and friendly. They had respect for my house and contents. This is very important.

I really don’t like doing this but I feel that I need to. I had a new air conditioning heating unit put in around 27 March 2021. To begin with I was upset at the time that it took them to do it . They claim they would do several things that were not done. I was also promised a years worth of filters that I have not seen yet and I have called several times about them, each time I’ve been told it would be taken care of.Couple days ago I had a problem with the unit. I woke up around 3 o’clock in the morning it was making a strange noise so I shut it off. I called Brian I believe it was on Thursday it could’ve been Friday morning, today Saturday I never received a call at this time. I’m sorry to say I would not recommend your company!

Excellent crew, professional, did an excellent job. I highly recommend them!

On time, great service from initial phone call to booking appointment to ac repair and finally cool air. I highly recommend Beutler

I will need to address some issues that I noticed once they were gone. I’ll wait to evaluate this company.

Beutler has been amazing to work with. Although their techs had messed up when they installed our compressor coil ($2500 fix) they stood behind their work and made us a priority to come fix it. Their original tech had misdiagnosed our system so we also got a full system cleaning for free, since it was his mistake and they wanted to make up for our wasted time. It's hard to find a company with true customer service oriented values anymore, but you can trust Beutler. We won't ever go through another HVAC place again!

The scheduling department is flat out terrible.. No one knows what they’re doing!!! Ver bad service… our technician was excellent De’Moria Milton was excellent… Hats off to him!! He’s to good to be working for Buetler

First let me say that I have been with Beutler for 10 years. During that time I have had them installed 2 systems at two houses totaling more than $30,000. Problems seem to have begun with them being part of Home Depot .Had them install a new HVAC system in 10/2019 at a cost of $13,000. Three months later they informed me that they made a mistake and installed the wrong system. So old system torn apart and new system installed requiring me to again schedule city inspection and air flow test.IN April I turned on the AC and noted a water leak. Called in the problem and a tech came in to check. The tech ripped off the front panel and after an hour of poking around thought the problem for the leak was that the AC unit was out of plumb by about 1/8 inch. However, that really was not the problem at all.Pedro, installer/tech came in a few days later and found that the drip pan had a crack, about 1/8 of an inch wide, the system lacked a drain pipe for the stack pipe, and the drain line was not set in a way that would effectively drain the water, so he repaired that problem as well. It is beyond my understanding how the drip pan crack went unnoticed since it was right up front and at least 1/8 wide.So now the drip pan needed to be ordered. Few days later received a call saying the drip pan came in but the wrong part was ordered. Part reordered.. Few days later part finally came in installation rescheduled. Beutler cancelled install and rescheduled for another day.OK so this time the install manager came in himself. He finished the repair and left without starting the system. Next day I turned on the system and it did not work at all. Nothing came on. So on Friday 10th I called the manager to let him know the system was not working at all, but he was not at his phone so I left a message. It is now the 15th and I have not received a return call from Beutler.I really believe they no longer care about customer service. Since I financed this system through the Home Depot 24 month plan I will call the credit dept and let them know that I will withhold payments unless my system is brought up to standards and I receive a call from someone in senior management with an apology.

The technician was very nice and friendly. She was very knowledgeable. Will do business with them again.

Alex was very friendly, helpful and knowledgeable!

We have been with this company since 1997 and 2 hvac systems. Very happy with their performance and value.

Our tech was amazing and they were flexible with their schedule.

We recently had Beutler replace both our heating and air conditioning systems. They were fantastic. They got it all done in one day!! We have good, quality systems now that do an amazing job more efficiently. I recommend Beutler to other homeowners. We also have them come regularly to inspect our systems. The best part was when the City of Sacramento came and inspected their work. The Inspector let us know that Beutler did an excellent job. It was neat, clean, and very well done. I don't know what they inspect, but everything passed with high marks! That really made us feel good. Thank you to Beutler for taking good care with our large investment for our home.

Ernesto was very professional. Serviced 2 units and repaired SmartVent system. Thank You! Roberto

Excellent service. Professional presentation and concern by Danielle and greatly helped to set up services we needed. Installers Bassi and Shahab did a great job installing our new furnace, on task and explained maintenance clearly. We were very pleased with customer service and would highly recommend this company.

Professional and courteous assistance with our mystery problem. The technician spent a lot of time making sure everything was working and went above and beyond.

Chris Beckman was an outstanding technician and very knowledgeable! I would recommend anyone to have Chris come out for service!

The BEUTLER team that installed my Lennox Heat Pump system
and New Water Heater did an excellent job so far. I would highly recommend them. All issues resolved now and system works great to include WiFi Thermostst. JB

These guys are fantastic! They scheduled us for the very next day and had a quote for the work ready upon completion of the inspection. Marcus Grosdidier was extremely helpful and professional, he knew exactly what to do and made suggestions on how his company could ease their scheduling around our other workman. I can't imagine how they could have been more helpful.

Service was excellent starting with appointment and then the installation of our kitchen faucet.

Robert was exceptional and did a great job.

$89.00 turned into $1178.00

They are doing very awesome job I am very satisfied Hamid /Ahmad

Beutler is one of the most professional companies I have ever hired. I don't see them advertise as being Diamond Certified, but that is how they act, everything about them is first class. I first hired them through Home Depot to do a HVAC inspection, which eventually led to replacing two furnaces. The work was done quickly and to a high level of quality by a super friendly and conscientious crew. When there was a condensation problem a few months later, they quickly came out to inspect, fixed the issue on the spot, then lined up a dehumidifier followed by a drywall/texture/paint contractor, all at no additional cost. Things go wrong in life, but what sets the great companies apart from the good is how they react to issues, and I couldn't have asked more from Beutler. They are top-notch all around and I highly recommend them to anyone requiring HVAC work. I know I will call them when my AC units eventually go out...but hopefully that won't be anytime in the near future.

Very nice, knowledgeable, and professional. Our technician was very polite and did a very good job. Left his work area clean and went above and beyond to make sure everything was complete and working properly. Thank you Horacio

Had a few attempts to get our AC problem solved. Hector/Josh took ownership of the problem and really stepped up to put customer service first. They worked with us on the AC issues and billing that was fair for both parties. Very rare to see a company go the extra mile for it's customers these days. Will stay with Beutler as long as they keep up the great customer service!

Installation quote for a simple water heater [equipment] was ~$ 6000.00 these guys are thief ...please stay away from these folks...

Techs were very professional & polite. They took the time to explain items that needed repair. I’m very impressed with this service & company.

This is the second time I’ve use them they are phenomenal. Professional, quick and great value. Thank you so much.

Very professional and thorough. Will definitely use again.

Chris Aguirre is an absolute professional. Explained every step of the process of trouble shooting my problem with my air condition and the repair process. I appreciated his explanations in layman terms. I had absolute confidence that he was providing the best service. Although my winter maintenance inspection had not been scheduled, he performed that while he was here.Chris is a delightful and respectful young man. His customer service skills are excellent. In this era where that is often not the case, he represents the best. While I know Beutler has other technicians, I will request Chris when I need service in the future.

Good price, very through.

I am unclear of process and next steps to review documented recommendations for my broken AC. I was told one thing and then learned of another process. The technician that visited my home was very nice, however he was not clear of his own direction and seemed disillusioned.

The tech was well trained, kind, knowledgeable, and informative. I have always appreciated the Beutler Co.

Tech Yvonne is excellent

Originally, I was scheduled for outine a/c maintenance yesterday. But they never came to my house, luring the four hour window period, nor did they called me to tell why. Even after many phone calls by me inquiring the reason for why I didn't get my scheduled service yesterday, all I got was a run around with no answers. However, today I received my service for my a/c and the hvac technician Marcus M. McMahon was very nice and professional!

I had a technician named Fidel come to my home to diagnose my AC unit. He concluded that the motor for the furnace needed to be replaced. He claims that this standard part needed to be ordered. I never heard from him again once he left. i called the office and left several messages requesting for him to call me back. (Per the their policy, the servicing tech has to order the parts needed for the job). But that call never came. Very unprofessional, i will never do business with this place again. I called Bell Brothers, they had my AC working again within 30 minutes.

Never showed up to scheduled appointment

The most impressive company I have hired in the past 30+ years. Very pleased. I recommend them to anyone that is considering a new HVAC system.

I've had a service contract for several years, with Beutler. I pay for the consolidated service pack, that covers heating, ac and water.Their service techs have always been punctual, and knowledgeable.I particularly like the fact, they make observations, but don't push an up-sell. They leave it entirely up to me to decide if the work needs to be done.Having a contract like this is worth it, just for the peace of mind. Added to the service they provide, I highly recommend it.

Excellent service; technician arrived on time and did a great job ofcleaning my furnace.He also made some service recommendations for a later date whichI greatly appreciated. He also answered all of my questions.Gloria Richmnd

What wonderful service! The technician was polite, knowledgeable, thorough and efficient. Thank you!

Replace old thermostat

Fidel was on time very professional and very knowledgeable. I will not hesitate to call on Beutler for all my HVAC needs

Service was excellent. Repair/replacement was done quickly and correctly. Thank you!

I seriously regret using them. We had issues with them during the installation of the unit, they were supposed to finish the job by installing the return vent cover, and after three no shows they finally came out, also it took almost two months. Now it's cold and the bedrooms are not getting heat and it has been two weeks, and two missed appointments and we still have cold bedrooms after installing a brand new unit. Don.t use them you will regret it.

Elliot was super awesome and knowledgeable. Very patient and thorough. We are overall happy with the service and our technician!

Hector is an excellent technician. He is friendly, professional, and knowledgeable. He explained all aspects of the service he was providing, and also explained in simple detail the status of my system. Enjoy doing business with professionals like Hector.

the technician ran tests for awhile and came to the conclusion its too old to repair.

Horacia my tech was very courteous, helpful and did a great job...fast and clean. Just a great experience overall.

We have great experience with this company. On time and reasonable price.

Nice work , clean up after fast

Probably the worst customer service ever. I called Beutler because their website advertises that they are available for emergency situations 24/7. I called them THREE times over the weekend and spoke with Kailani each time, who was beyond rude - each time she said she would have someone call us back. Finally, SHE - not a plumber or a technician - called me back, laughed at our situation while telling me that the ONE service person they have on call had 3 previously scheduled appointments during a Sunday and there was no one else who could come out and assist with our water heater issues. Definitely will not be using them if they can't even get a proper answering service to filter their calls.

Have the maint package. Had appt for plumbing. Was called and appt cancelled due to an emergency Rescheduled. Called in AM and told me to call back to confirm appt for tomorrow. Did so. Called back in late afternoon to cancel appt due to emergency Both times I set up my schedule to make the appt work. And they cancel. I told them I don't need the service. I schedule again and have to miss work time it cost more than the service. Better to pay someone who is reliable Beutler is not

Very knowledgeable very thorough great price

Arrived early, great customer service & very helpful!

We had a warranty plan on our HVAC when we purchased our house. Without fail they NEVER fixed the problem when we called. A technician would come out and diagnose the problem... but the NEVER had the very basic parts with them. They would have to schedule someone else - usually days later to come fix it. More than once that person also came without the part. This would go on for days.The last straw was the person who told me the warranty was ending in 2 weeks, and that we had a part about to go (miraculously he had the needed part.)... if it went the A/C would have to be completely replaced... but that since the part wasn't actually broken we would have to pay the $225. I found out later that we have over a year left on our warranty. I called and complained, but they never reversed the charge, or even gave us a discount.Also- once when it was 104 degrees outside, and the AC went out - they told us they were too busy to come out for warranty work because they were booked with other customers. We had to buy a swamp cooler because my son was having asthma issues and the heat was making it worse. They said they would buy it from us. I sent them the paperwork, and they never did. So it sits in our garage.I've also heard stories from neighbors who also had shady dealings with them. I would NEVER recommend this company. They are the WORST. We dealt with them several times over the 5 years of our warranty plan and I can only remember them being able to help us efficiently one time. That is shameful.

We have been using Beutler for the past fourteen years and have always been satisfied with their service. When our air conditioner wouldn't start, Ernesto responded and found the problem - a rat - which shorted out the entire unit. That problem was fixed with a new motherboard but he found that the unit was leaking and spent extra time finding and fixing the leak. I highly recommend using Ernesto as your serviceman. He is a very hard worker and will stay until your problems are solved.

Quick, knowledgeable and friendly. I will use their service in the future and would recommend them for anyone who is looking for a heating pro.

Not the same level of professionalism that I experienced when you installed my air conditioner 30 years ago. I should’ve shopped around first.

These guys are hack job scammers. They came to fix my AC 4 times and still couldn't get the job done. The last time they showed up they told me they couldn't charge my system because R-22 refrigerant is illegal in the USA. Which is not true - I have owned a refrigeration company for many years and I know this is not the case. They told me they would need to replace my entire HVAC system or nothing else. I got someone else to come out and they fixed the problem immediately by charging the system with 1.5 lbs of refrigerant. Also, the last service appt I had was at 4pm on a day when it was 105F. They called at 4:15 and cancelled the call, stating that if I didn't buy an entire new system they wouldn't accept me as a customer. This was a rental house. The tenants moved out and I lost a ton of money. Terrible company and I should have known better.

Great company professional and subject matter Staff like Fidel!!!!

Chris was great to work with. He was thorough in checking our furnace, and explained everything clearly for us. We would definitely recommend him and would use him again.

Issac Pasina was very professional and knowledgeable. He greeted us warmly and by the knowledgeable things he said, we knew that we were going to receive the best of care. Issac worked hard and continously until he was finished. He didn't have all of the materials that he needed for the repair, and told us that he would make sure and be the one to come back and finish the job.My husband, Rick, was really impressed with him and is very satisfied with his work. In our opinion you have a superb employee who represents you company well.

The service technician was awesome. He was very friendly and professional plus very helpful

Technician Dani (Dannielle) was great.

Dee J was efficient and a refreshing technician as opposed to many who are so introverted and/ or grumpy. He reviewed the status of my air-conditioning equipment with me in terms that I could understand. I would have him back again.

Had a visit today from Farid to do maintenance on our heater. He was very polite, efficient, and knowledgeable.

Buetler removed a hydronic heat/air system and replaced it with a heat pump minisplit system. It was quite an undertaking. They were patient, resourceful and professional. They cleaned up after themselves and were responsive to my needs. I will use them for all my needs in the future. Thanks so much for the heat.

Great

Beutler sent Mr. Chris Burke as the technician for their company, Chris was so informative, gentle, clean, considerate, observing and explained things so I could understand, encouraged me to ask any question pertaining to the Heating/Cooling system. I felt welcome to inquire about the work he was doing, about the function of the system I have in my house. He made recommendations of how to continue to enjoy a good functioning heat and A/C in my house, he installed a Surge Protector to keep the electrical brain of the unit safe (we do have some power interruptions in Napa each year). Over all I'd say Chris was easy to deal with, with great communication skills and a fantastic work ethics. In the future, whenever I need a Heating/Cooling service in my house, I will ask the company to send Chris to do the work.

Showed and explained to me what cased the leak and what he was going to do to fix the problem.

This is the worst company! They are super unprofessional! Don't go with them at all!!! They changed my schedule time for the next day without notifying me. I can not believe they are vendors for The Home Depot! There are plenty of companies with better customer service. If their customer service is band imagine the work quality. DO NOT use their service.

Nick and Pedro were very professional and knowledgeable. They did a traffic job and and were very courteous. Beutler should be very proud to have such men working for them. Sincerely, Harold

We have used Beutler Air Conditioning and Plumbing for over 20 years. As always, the repairman was very courteous, gave a clear and understandable explanation of that he was recommending. The work was done quickly and efficiently. I am very pleased with the work they do.

My Service tech answered all of my questions and gave me some good aggregations regarding our A/C. Very Professional and an asset to your company.

I had an issue with my expensive install. Nate and Freddy made it right! Thank you!!

Contracted thru Home Depot. Beutler was professional and couteous

Chris A. Did a great job with the repairs on my AC unit. He was quick and had my AC blowing cold air shortly after he arrived.

The plumbers arrived an hour after their proposed window of service. After their initial assessment, they did not have the parts. But I ended up not using them since their bid was close to $3000 to replace a main water gate value. Just a little over my other estimates

very informative, updated me every step. Great employee

Made an appointment. They called to confirm. They called to see if the tech could come earlier. They called to say tech was on his way. I had waited all day at home for this appointment and then a very rude woman called and said she had to cancel the appointment because escrow had not closed on the house yet. I told her when escrow does close, I would not be calling Beutler and she did not have a problem with that at all. So I will not be calling this company again.

Tech came out today to confirm my AC is needing to be replaced. Very informative about what was wrong. Answered all my questions.
Been a Beutler customer for 12 years, no bad service at all.

The technician suggested paying up to $15k AND that services would not be provided until the next day. We got a different company right after and got it fixed immediately and cheaper. We do not recommend Beutler, especially on a hot summer day.

Toilet wax ring replacement. Excellent service

I work for the company went through the apprentice class through Beutler Air Conditioning & HEATING Co. now I fixes on my own air conditioner @ heater with the things I learn from Beutler Aiconditing & Hearted Com. @ do my friends @there friends I keep business all year round no complaints from or family doing just fine!!!!

Beutler Crew was very professional, explaining issues in a way for us to understand!

Chris came to my home and was efficient and certainly friendly. My A/C is nice and cool again thanks to Chris and Beutler

Fast and knowledgeable service people. Also one of the only major companies to service my area. Didn't try to sell me on service I didnt need.

Very knowledgeable technician who provided comprehensive service and easy to understand explanation of results

Excellent service. This type if service is very rare. Our service technician was perfect and he should be acknowledged for his superior service.

I scheduled an appointment for 6/4 window was between 3-6 pm. I called several times to see when the technician would arrive. They never arrived.

Great customer service

This is a reputable company. From the sales office to the installation team and then the follow up, they are professional and up front. No sales gimmicks.

My AC system is functioning but it has small water leaking along condensation drain line. I called Beutler air conditioning and plumbing, the technician from Beutler came and checked the system, he said he do not work on hydronic system, he do not know how to fix the problem, and suggested to replace the whole AC system.

We had Beutler replace our almost 20 year old HVAC system at our house. They came out to bid the job and were able to start the next day. We were pleased with their timeliness and overall value for the system. The technicians were very professional and cleaned up after themselves. System works great and the work they did was stellar.

We are awaiting our 5TH Beutler repair appointment in the course of 3 weeks! The technicians have no knowledge or experience. The only thing they have the knowledge to do is restart the system and wash out the inside. The last one who came 7 days ago (Julio) advised me that what needed to be done required a half day appointment and that I would be called to have that appointment set up. Nobody ever called so we began a 3 day aggressive attempt to get this so called half day appointment. We were told we would have to wait yet another week.The customer service is slow. Every appointment the technicians shows up late. One showed up 8 hours late and all he did was wash the system with a hose for 2 hours while collecting his overtime!Our system is under warranty and clearly they are trying everything in their power to not have to replace the unit. Rather they prefer to keep sending technicians that have no knowledge or experience in air conditioner repairs.Tomorrow is our half day appointment that we will have waited 8 days for. It is expected to be another 100 degree day today. We will suffer while waiting for this company to get their _ _ _ _ together.If I could give zero stars I would have!

Chris Aguirre is very competent in all his work, He perfectly managed the problem in a positive way. We are satisfied with his job.
Thank you!

The techs were great. Our first time doing business with Beutler and it won’t be the last. Very professional, knowledgeable and helpful. Excellent experience.

Andrew Gawan was professional and helpful when he was checking out my furnace. He spent time answering all my questions and explained things thoroughly.

My husband and I went to Home Depot for a new water heater and the saleslady asked us if we would like someone to come to our house and give us a free estimate. We said yes and the next morning, Brian came over, looked over the situation, gave us a quote, and said he could have some one over the same afternoon. We said OK and by 3:00 o'clock Randy showed up and started to work. He was very professional and personable. He explained things to us as he worked. He really knew about plumbing, did a great job and cleaned up very nicely when he left. We are very happy with the service we got from Beutler, from our first contact to the last.

Very pleased with the installers and the system. They were very professional.

Ryan Smith was great! He fixed the problem easily, was on time and very courteous. Thank you to Beutler!

On Sunday, I called and scheduled an appointment to have someone check out my AC unit. Appointment was booked for Monday 10 am - 2 pm. Got a call on Monday at 1 pm saying they overbooked and couldn’t make it until Thursday (3 days later). I understand that it’s busy, but I would have called elsewhere and got someone to come on Monday had I known they would cancel. I will never use Beutler AC & Plumbing and will tell everyone I know to avoid them if possible.

The technician who came out to do the work was honest and helpful. But the guy qho did my estimate put me off a bit. Either way, it turns out that my water heater was not the problem and that the roof is leaking. This seems like something that should have been noticed by them. I just paid $3500 for aomething that should have cost about $1500-$1800 because it was the week of a holiday and I believed I needed the work done. If my regular contractor had my regular contractor 3 Pyramid Construction had been involved, I suspect this would not have happened.

John Toolis was great and knowledgeable he came and checked my new AC & Furnace equipment that was installed by Beutler just over a year ago on a Home Service Plan (HSP) that I've also signed for with Beutler. John did an excellant job!

Your service by Roy Bitz was prompt and accurate. Communication and results perfect.

Fidel Valdez was a thorough professional with enviable attention-to-detail. A great employee for Beutler, even greater for your customers!

Extremely knowledgeable technician who did an excellent job explaining our problem and correcting it. Kudos to Beutler for sending him out so quickly.

Great preventive maintenance! Bill helped install the unit so I was glad to see a familiar face while Wes Harriger was very polite and informative regarding the unit performance and the overall condition of the system!

Called to get an AC system check-up, information on my Beutler Smart Vent system, and have the AC compressor re-leveled. The technicians that came did the standard system check-up work, but were not prepared to re-level the compressor nor were they knowledgeable about the Beutler Smart Vent. There is no information on-line about the Beutler Smart Vent, so I had previously called Beutler and was promised that the operating instructions would be emailed to me – never received the smart vent operating information. The service techs were very pleasant and told me that their Sacramento area supervisor would contact the next day to schedule another visit to re-level the ac compressor and check the smart vent operation – never heard from Beutler on the follow-up.Having contacted Beutler multiple times to get information on the Beutler Smart Vent system, they have promised to send the information to me multiple times – have not received any information nor follow-up contact except a “how did we do?” request.

Ken Wilson did a wonderful job. He was friendly, honest, informative, and after he installed my water heater the area was left clean. I am requesting him for the rest of my bathroom installation.

Fidel was very professional and was quick to determine the problem. I appreciated his explanation and describing my alternatives.

The Beutler tech, Freddy, was very polite and was able to discover the source of the problem quickly. He answered my questions in a professional manner. I highly recommend Beutler for A/C issues. Just note they are extremely busy during the warmer months, but be patient....the service is worth the wait.

Beutler has been great and very responsive! Their tech they sent out each time has been so nice and helpful

My AC was not cooling and I called Beutler. The service technician came the next day and repaired the AC.

Freddy Alvarez was great! He was very professional and personable. He was very knowledgeable about AC Units. He asked us exactly what our concerns were first before starting. I like that he heard our concerns to ensure he we were relieved of it before he left. Then he provided us with additional advice on how to continue to maintain our AC Unit. We will definitely be requesting for his service again!

Horatio was sooo nice! And so efficient. I will not hesitate to call Buetler again! Excellent service at a VERY reasonable price. Thank you!!

Great service very professional

Isaac P. was an excellent Tech! Quick, efficient and explained everything very clearly. Have used this company for many years and this is one of the best techs that has come into our home. Thanks for the service!

Andrew was very professional and got done quickly.

Isaac Pasina is a credit to your company. We were very pleased with his service and would definitely use him again

Tankless water heater

Mr. Sakhi came promptly, early actually after phoning to let me know, was clean, courteous and worked diligently to help me solve the problem of a thermostat that was no longer working. It was not an easy solve but he kept at it until it was resolved, double checking to see that both the upstairs and downstairs thermostats were working properly. He was patient with my questions and took extra time to show me how to work the thermostat and try to get things in order, as much as possible for a nontechnician, so that I feel confident that I am better able to deal with it. He was kind, attentive to my questions, and very, very helpful. He also helped me turn on our fake log fireplace (we hadn't used it in years) so that we could use it safely during the winter months. I remember that he had come four years ago and was the same, professional and courteous and helpful person as he was in this instance. I can't speak highly enough of him. Thank you, and thank Mr. Sakhi. Isabell Morris

Beutler worked very hard to make sure we got the system we wanted installed quickly and professionally. Everyone was very responsive and hard working. Roy was always quick to respond to questions or concerns about next steps in the process. We love our new system.

Replaced 3 ton heat pump system. Seemed simple but got complicated once they started. Team was professional and polite and worked very hard, and in very hot temps in my attic. House is now very cool and we are happy.

Air conditioning unit was checked out by Isaac from Beutler Air Conditioning and Plumbing today. Isaac did an excellent job checking my unit and thoroughly answering my questions. I have had some issues with the schedulers/office people at Beutler, but have been very happy with the technicians who have come to my house to actually do the work.

Jim was knowledgeable, efficient, professional and effective in making the sale. He considered our needs and the original construct of a 40 year old home. Thank you!

Was quoted $49 to install if I purchased the toilet from Home Depot so I did that. They installed it but charged me $99. Will never use this company again. Mark

I have been a Beutler customer for 13 years, since I bought my house. When my 13-year-old garbage disposal started leaking and needed to be replaced, I called them. They scheduled me an appointment right away. If you have a maintenance plan with Beutler, it waives the $99 fee for the technician to come to your house. Jared helped me today, and he was friendly, professional, and did quick and excellent work. He also inspected my water heater while he was here and gave me advice for replacing it and a leaky faucet. I would choose Jared to work on other projects as well and continue to be a happy Beutler customer.

had problem with heat pump during a very hot spellthe good part.... the tech was able to repair the compressor unit.THE BAD...... THE PARTS MARKUP WAS NEAR 10 TIMES THE COST OF ABOUT $65.00 CHARGED $618.00Received their standard reply, to contact them.......... sent several emails.NEVER received any reply from their NO customer service rep.....RAY

Robert Shaw did an outstanding job while conducting his business here, He went above and beyond in doing his job. Robert explained everything to where I understood what was going on. He did tell me I will need to fix some things, eventually. Explaining to him, it is financially not doable right now. Robert did not try and push to sell it to me now, knowing my situation. I totally appreciated that. Next time I call I am asking for him for my A/C. Awesome tech!!

Our upstairs air conditioning unit was installed by Beutler in 2015. When the unit FAILED this summer, it was still under warranty. I called Beutler THREE times to request that they fix the unit, but I NEVER got a call back. Since they didn't respond, the protection plan we'd signed up for was WORTHLESS. We called another HVAC company which responded promptly, diagnosed and fixed the problem. We paid $600. I will NOT use Beutler again.

Terrible company I have no clue how anyone would have a good experience with this company.

i was serviced by ernesto who came to give me an evaluation of my ac system he was nice respectful and explained what was wrong with the system in a way that was easy to understand i would recommend him and his company to friends and family

Had a new high efficiency toilet installed and old one removed. The serviceman Horatio was prompt and courteous and kept me apprised of what he was doing and finished with a job well done.The telephone representative was also very helpful and quickly got me set up. I forget her name. She also called me prior to Horatio coming to say he was on the way.Thank you for your courteous professional service.

The technician did a disconnect and reconnect for counter tops

Very responsive

They were very quick and efficient. Same day service after I met with the salesman and got quotes for the installation which is exactly what I was hoping for. They brought it all up to code as mine hadn’t been replaced in over 19 years and they were in an out.

We've been using Beutler for 16 years and we value their service. The rates are reasonable and the service is always proactive and reliable. We've had very few problems with our heating and a/c over the years (same unit) and the problems were easily fixed. We will keep using Beutler for years to come.

Giovanni performed a diagnostic on our heater that wasn't coming on. He was able to resolve the issue and get it back up and running. Very thorough, very professional and much appreciated! Would definitely recommend!

We recently had new countertops, sink and disposal installed. This required coordination between the plumbing and counter installers. Beutler was great at setting a schedule with us, even calling the day before to confirm. The plumber also called to give us a 30 minute arrival time. We had one plumber for the disconnect and one for the reconnect. Both were friendly, knowledgeable and efficient. I will definitely use them again for future plumbing needs.

I work here as a recruiter! Wonderful team

Best, best, best service and people ever. Truly would recommend over and over. Fast, efficient and great service and price.

Replace thermostat with same brand and helpful in setting up so it’s synced with my phone. Julio was an excellent technician. Very friendly and professional paying attention to details of the problems that had been ongoing and made recommendations. I appreciated Julio’s help and happy to have heat again!!

The technician did a great job & was very helpful.

Twice yearly maintenance on heating/air unit. Matthew Tindall was very professional. Excellent work.

Ian was very thorough, explained how our system worked and what he was doing.
Cleaned up well afterwards and explained our options.

Had the company install a new heating and air unit on our house. We hired them as a Home Depot certified company. 13 months after the installation the air conditioner is not functioning. Called to schedule an appointment and was told the service warranty is up 12 months) and they have absolutely NO appointments available. Of course they promise you the world when trying to get you to buy a new unit. HORRIBLE company. Keep looking and hire someone else!

The technician, Julio, was professional, knowledgeable and friendly.

Prompt, professional and responsive service. No

The Beutler Tech took advantage of my almost 80 year-old Senior Citizen mother, made up a false repair, and extorted money from her. The Beutler Tech continuously tried to upsell and pressure my mother to buy a new AC unit. After she indicated she just wanted the old unit fixed he indicated the unit needed the coils fixed and charged her an $89 service fee and $419 for a leak search. He then informed her that she would have to pay an additional $3000 to come back out to have the coils repaired. I told her to get a second estimate, so another technician came out the next day for a free estimate. The other technician indicated there was NOTHING wrong with the unit. The trouble was isolated to PG&E’s Smart AC unit. The “Smart AC had a piece of failed hardware that prevented the AC from coming on. Once the “Smart AC unit was removed the AC immediately started working. The technician also provided documentation corroborating his claim that there was no malfunction to the AC unit. My mother wrote a complaint letter asking for a refund of the service fee & leak search. She later spoke with a manager “Terry” at Beutler who dismissed my mother’s claims/complaints and denied her request for a refund. This is unacceptable! My mother lives in a Senior Community called Rio Vista, and the only reason she called Beutler was because they installed many of the units in this community. I will be advising the Rio Vista community of Beautler’s unethical practices as well as the BBB, so no other senior citizens are taken advantage of. I have contacted Beutler on my mother’s behalf, and have been promised a call back from a manager “Ray. I am still pending that call. I am willing to give Beutler one more opportunity to rectify this matter, as this fight is not over.

Thank you Ian for your professional and informative visit to check on our system and install an electrostatic filter and UV. Appreciated your honesty and quality of work!

Thanks Randy for the awesome job you did. Really appreciate your pleasant personality and professional business knowledge. It was actually done much sooner than I thought it would be. Nothing better than having hot water!

Beutler Technician, Aldrin C, was very competent, and extraordinarily thorough. He performed a winter maintenance on my heating system. Although there was nothing broken on the system, he optimized the system and explained thoroughly what he was doing. I would highly recommend his technical skills and public relations skills. We also chatted about future services and replacements to my older system and felt confident about his knowledge and not just trying to get me to buy something. When I need future service on my system, I would be very pleased if he were the service person doing the work.

Excellent customer service was provided ahead of and during this service. The technician (Bobby) exhibited genuine concern, investigated issues and made every effort to resolve the problem. Thabk you!

Dad is 80 years old waited 3 hours for a call back from Buetler in a very hot house only to tell him we will have to get back to you when we can make an appointment. Home warranties are not their priority.

The service tech that came to my home was very professional and thorough. He showed me everything he was talking about, education me so that I would understand his recommendations. He was also patient when i didn't get things in the first explanation . He did not push me towards anything either but allowed me to make an informed decisiondecis what he told me.

Knowledge about equipment, professional

I have met Roy for the first time yesterday when I had problems with my ac unit icing up. Roy was really concerned about our well being and explained all that was going on with this old unit I had. He instantly called the office and made arrangements to have a new unit installed today. I thought for sure that that was just a sales ploy. However, 7.00 am sharp this big truck pulled up with all the equipment and about half hour later the installing crew pulled up and worked all day to install this wonderful new system. I am very happy with BEUTLER AND THEIR EMLPOYEES.Thank You BEUTLER!!!

I scheduled a appointment they told me they gonna be there between 12:00 to 4:00 at 3:50 they call me to reschedule my appointment to other day, i waste 4 hour of my day very unprofessional, dont hire them

Basically, the technician lied about the possibility of repair, hiking the repair quote so that we would go for a replacement. He said the manufacturer is out of business while it is not. Waster of visitation $$.

Showed up diligently for 5 days while we made the move from a/c under the house to a/c in the attic. HUGE and TIRESOME job, but the crew doing the work was phenomenal. They worked hard and long days, updated us throughout the process, and were still in good spirits during a heat wave!So happy to have chosen them for this big project. Happy customers in cool air! Just in time for a hot Sacramento summer! 🌡️🌞

Fast and professional service!

Ian's review of my HVAC system was very complete, including photos of components with issues. He explained how the various parts worked together.

Our heater died last week and after collecting quotes from several companies around Sacramento, Beutler came the fastest, had the most qualified and informative representative, offered us the best pricing for the quality of product, and were able to install the very next day. The installation crew was professional, clean and worked quickly to get our system in and us back into comfort. We are looking forward to having Beutler's great customer service over the coming years to maintain our system. Thank you Beutler.Nick and another gentleman installed our system.

I was on a strict time limit and Ernesto arrived promptly and did maintenance and a summary conversation timely and professionally.

Called when I realized our AC was shooting out warm air and they came out the next. Did a quick job on finding our problem and gave us great options on how to fix our problems with our AC unit. Great customer service from beginning to end. Other company should take notice.

The technician, Robert S, was extremely helpful and courteous. Because of his efforts, I feel confident continuing with Buetler as our HVAC service provider.

Experienced several scheduling issues between the call center and back office, caused inconvenience … however Donna G. made up for the troubles… she is very professional and courteous… moreover Roy the tech is very knowledgeable and provided great attention to detail! Kudos to both!

Very friendly and professional staff. Arrived on time ,job was done efficiently and quickly ! Price was satisfactory ! I would use them again ! 😊

The scheduling is a mess. The actual service rendered was just fine . I have had 3 separate experiences where they either 1) insisted on rescheduling (I felt bullied) and then twice committed to a time and changed it on mew without my consent. I won’t renew my maintenance contract.

Zobair was very knowledgeable about the products offerred by Beutler. He also made us feel comfortable and didn't force anything on us. He was courteous and personable and made this a very easy task. We feel confident choosing Beutler to install our HVAC and hot water tank and that is due to Zobair. Thank Beutler for Zobair being part of your team. He rocks!!!!

Terrible. Second time ivI' had terrible service with Beutler. Unfortunately they are the original installers of our homes HVAC system and their z tech equipment is proprietary.Fidel the tech had a terrible attitude. Very condescending and agressive . Questioned and argued when I told him their proprietary smart vent system increased my power bill.His quote was outrageous. I had 2 quotes from other HVAC companies today and both were less than 1/4th Beutlers quote. Additionally Fidel insisted that one motor be replaced that both guys today said was perfectly fine.In summary:Rude, agressive techmassive overcharginglying about equipment that did not need to be replaced

Very nice people

Chris S. was the technician who serviced our heating system, that was not working properly - the heater wasn't kicking in as it is supposed to. Before even Chris came, I got a call 1hour ahead that the technician was coming at 12:30pm and he showed up at my door on time! After determining that the surface igniter had failed, Chris took the time to explain to me the pricing on the service and materials and which plan would better work for me. He also called his supervisor to get me more discounts for the service - that is unheard of in all the years I've been a homeowner; so I bought in on the 1 year maintenance plan for only an additional $4. So not only was my heating system fixed, but I also get 2 more inspection on my a/c, heating and plumbing with the extra $4 - which I think is an excellent investment for my home.Chris S. was very courteous and a customer oriented technician - he's a great asset for Beutler. He's the type who always thinks about the customers; be it on how he can save and provides tips to better take care of the heating and a/c systems. I thank him for doing a great job on our heating system. I know he will keep up the good work he provides his customers!A very satisfied customer :-)

A/C maintenance only. Ian is very professional and knowledgeable He told me a lot of things that I don’t know. Thank you so much

I used Beutler A/C & Plumbing to upgrade my A/C system in 2020. About two years after our installation, we started having a weird smell coming out of our vents so we called Beutler to come and inspect our HVAC system. The person who came out found some kind of foam tab that was left inside from the installation of our brand new Air Handler with mold growing on it so it was Beutler's fault that we hand mold growing inside our brand new unit. The Technician was only going to clean the mold and leave but I inquired what can be done to prevent the mold from coming back. He offered installing a U/V light for roughly $1,000 plus labor. After complaining that it was their fault that mold was growing, he reluctantly called his supervisor to get a small discount. I did not want mold growing back in my system so I unfortunately allowed them to install it which I completely regret afterwards because I should have called another company to install a U/V light system instead of giving his terrible company more of my money. Beutler did not care that they caused mold to grow on their newly installed system which is a health risk to my family. DO NOT USE THIS COMPANY, IF YOU CARE ABOUT THE HEALTH OF YOUR FAMILY!!!!!!!!!!!!!!!!!!

Ian was the best service technician who has come out so far. Although the others had great personalities, Ian went over and above by calling us, personally assuring our appt times, and assuring parts delivery. We heard conflicting info from each tech but Ian was able to follow-through and back up what he said. I appreciate acknowledgement and being valued as a customer and Ian was able to display both. Keep up the excellent work Ian and continue to deliver legendary customer service.

Chris, the tech that assisted us with HVAC repairs, was knowledgable and personable. Great customer service and was very informative. Highly recommended!

Isaac our technician was awesome. He fixed our problem, kept everything nice and clean and was very courteous

Ernesto was courteous, very knowledgeable, and efficient. I would use Beutler A/C and Plumbing in the future and will request Ernesto for all my HVAC needs.

My technician Michael C was professional, extremely knowledgeable and patient. He explained in detail the options to resolve the issues. I highly recommend the services of Beutler Air Conditioning & Plumbing. We have been a customer of them for the past 13 years. They provide exemplary services.

Knowledgeable about the system and able to solve the problem.
Too much time trying to sell service & upgrades on the system that we don't need

Alex, is a highly professional and well respected maintenance man I have ever seen, did a very good job cleaning and checking my AC.

Excellent 1st time experience with Beutler..
Arrived on time, fully prepared for the work to be done efficiently.
Horatio was gracious, well mannered and knowledgeable. I will definitely use Beutler Plumbing again.

Isaac P is the BEST service technician ever. He really cares about the customer and takes the time to explain every detail of the work he performs. I have owned several successful businesses and people
like Issac are few and far between.

Aldrin was very pleasant. He answered all my questions thoroughly and explained my options. He diagnosed a bad relay within minutes. good stuff.

Very knowledgable and friendly technician.

Alex was absolutely awesome!!! Thank you!!!!!

changed filter, attic checks, left written description of findings,
wore PPE, good manner, good job

Great job! Beutler hooked up my kitchen sink and installed my garbage disposal and dishwasher after our kitchen remodel. From the office staff/schedulers all the way to the installers - they made the process easy, were helpful & always extremely professional! I felt comfortable asking questions and in turn were responsive to all my inquiries.Thank you!

The service call couldn't have been more prompt and professional; I got the 45-minute advance, so I could drive from work to open the house (no 4-hour wait). Hector was courteous, attentive, and explained everything he would do. He even wore special disposable coverings on his shoes when in the house, and thoroughly vacuumed up the debris from entering the attic. The inspection report was helpful for knowing the status of what works now and what might need repair in the future. Thank you Hector and Beutler.

Great customer service and knowledgeable technician. He also had everything he needed to do the replacement correctly.

Joe Hodge was very professional and knowledgable about the system and the installation process. He didn't try to upsell us on products we didn't need and he was very pleasant and easy to talk with.

Great guy my only problem is I am still paying $10,000.500 dollars for a system and I have to pay again for repairs not happy!

Disable smart vent

Marcus/Tyler explained step by step what they were doing in checking my AC and were very knowledgeable, my AC checked out fine

The fan on the ac unit was frozen . The repairman knew exactly what the issue was he said for the unit it was a known issue . He repaired it in an hour and we now have cold air! Great guy too!

Andrew performed AWESOME! job troubleshooting and fixing our AC unit in a super fast time so my elderly disabled Mom didn't have to suffer from a hot Summer.
Thank you so very much😁👍.

Our heater was not working, called Beutler around 11:00 AM and the service technician, Andrew Galvan, was at my house within an hour. He was professional and very cordial and he explained the problem in a manner that even I could understand. Great Job Andrew! I will definitively recommend Beutler and Andrew.

Zadar did routine maintenance on AC. Very polite and friendly and new what he was doing.

Complete knowledge of products and services. Very professional

Incredibly responsive service and communication.

Cody was fabulous. I’m happily in place with AC cooling away. He was friendly, professional and fast. Thank you Cody!

DO NOT USE THEM! Worst plumbing company that I have ever worked with. Scheduled and paid for someone to come out to fix a leak under my kitchen sink. It took 2 different plumbers to come out 3 times and over a month and still has not been fixed. Every time I talk to them and get something on schedule to fix the leak, they don’t come out. When I call them they are confused and don’t know what happened. The most mismanagement company I have ever seen. Called their corporate number and was put on hold. I waited for over 15 minutes and they never came back to me. I called again to be sent to their claims department but was met by the voicemail. It has been almost 3 month since I paid and scheduled them to fix my leak and it has still not been fix.

Ernesto was my service person, very polite and was the first personto check my air filter even after I told him that I already changed it, I was impressed.Keep going the extra yard Ernesto. His work was excellant.

I keep having a recurring problem year after year with my heatpump bought and inststalled by Beutler. When it is cold the motherboard goes out and when it was hot, the air-conditioner stops working.

Excellent service from the time I called for an appointment. We had an emergency and needed service immediately because of a medical condition someone has in our home. The other company (starts with a B) we used to have a contract with did not make an attempt to help us.Beutler assured me that they would get someone. They did.Tech arrived early Sunday morning and our air was on 30 mins later.Reasonable price. Wish I remembered his name because he was honest, didn't try to drive the price up and explained what needed to be done.

This was an excellent service call. Service rep Keith was very personable and professional. Explained all tasks he was going to complete and gave feedback on the results. He was scheduled for only A/C but as I missed Heating inspection he did that as well.

Service tech called before arrival, was friendly and courteous and he explained the results of his furnace service along with pictures when he was done

Our experience was great! Joe the adviser explained everything clearly. There were no surprises. The installers were fantastic, they really worked great as a team. No mess left behind. We felt a big difference in the heating immediately. Can't wait to see our first heating bill because we already know there will be a big difference. We highly recommend this company to anyone looking for great service before and after the install is done.

Jason was thorough and professional as he cleaned air ducts after our HVAC system was replaced. Feel confident that the air we're breathing is much cleaner than it was before Jason did his thing.

The tech was amazing, but management/customer service is horrible! If I could give them zero stars I would. Completely unprofessional, they rescheduled my appointment many times. They were completely no shows for 2 days and finally sent someone on day 3 after calling 5+ times each day to see if someone would get sent out. They would tell me someone would definitely be coming and I would get a follow up call…nothing. Our A/C was completely out the whole time with indoor temperatures of 100+ degrees, with two toddlers and absolutely no sense of urgency. Mind you our system is not even 2years old. I get temperatures are rising and they have a lot of work, but at least have some decency and notify if no one is going to show to not be stuck at home with no A/C. Also, it’s not the first time we experience this type of service, back in May we had our system go out and it took 7 days and me contacting corporate for someone to come out. If we hadn’t gotten our system by them and had our warranty with them we would have been long gone a long time ago. We have not had any positive experience and definitely do not recommend to anyone..

Reliable company that delivers a great product. Great customer service! They worked quickly and installed my new heater and air conditioner in 1.5 days. I’m so happy with my new heater. Highly recommend!

Amazing customer service. He was on time and explained clearly the issue needing to be fixed.
Would definitely call again for any future issues.

Eric Adams representing and working for Beutler came out to my place, a single family home, with my too protective chihuahua nipping at his heels. He had had to turn around and come back after I did not respond to the notice he had arrived and I called them. He did not take out any frustration after a long day and my being the last appt of the day but simply went about assessing from inside and from outside and patiently answered my questions. I would have called Beutler back sooner and used my $88 special but I was seriously dealing with my 25 year old grandson, who lives here, who has frequently been very impatient. He went ahead and did the estimate for replacing all the old cast iron pipes under the house going through all the accesses. Because of him I give. Beutler 5 stars.

The technician was on time and was thorough.

First duct cleaning for 7-year old home. Jason and Alfonzo were prompt, courteous, knowledgeable and thorough. Thanks guys!

Beutler was very thorough and professional. We were give a choice of many options that would work for our home.

The service rep Chris B was very knowledgeable and explained everything in detail.

Fast and professional! Excellent craftsmanship and service! Very competitively priced! I highly recommend.

The tech showed up in proper pandemic attire and did a good job

Sean patiently explained everything to my wife's satisfaction--something I cannot do.

I'm in good hands with Beutler Air Conditioning and Plumbing.
I just had my air conditioner serviced by Aldrin C. he's amazing
so very knowledgeable. I would highly recommend the company to
everyone from the customer service, to the technician. 5 Stars!!!

Ernesto is always friendly and does his job quickly and with pride.
He is also neat and always ready to please.

Buetler Air Conditioning (not the plumbing side) has always been on time and helpful. The service technician is very professional.

Hi, my name is Deborah Bettencourt. Ron was at my house today do maintenance check up on my air conditioner. My husbands grandmother had Ron many years ago, she just loved him, as we do also. He's very trusted and does a very thorough job . Ron is very organized with his tools and parts.He never complains and works hard.

Dave was very pleasant an professional. Excellent work performed.

Fidel Valdez was professional, courteous and is very knowledgeable. Showed and explained to me my system and it's functions. I liked that! Thank you Fidel!

Very pleasant and professional plumber. Job well done!!!

I called 7/3 when the AC conked out and was placed on stand by for 7/4. I received a call on 7/4 stating they had overbooked and rescheduled for 7/15 for between 10 and 2. At 1251 h I receive a call from Mike stating that they were once again overbooked and the service call would need to be rescheduled because the appointment had been rescheduled by the call center in FL and there weren't any available techs. The service call is now rescheduled for 7/22. Buetler, you'd better get your act together. I went with you because you installed the original system when the house was built in '93 and the new HAVAC unit in 2017 when the original died. I realize it's busy right now because of the extreme heat, but your customer service has really tanked, and this is no way to treat a long time customer.

I am very satisfied with Beutler, I had three other estimates before I decided to go with Beutler, their technician was very friendly and thorough and explaining everything to me about my water heater and the new system that I purchased I'm very satisfied

Fidel did a thorough job with the inspection, and with his explanation to me. Highly recommend.

Ernesto at Beutler does a great job servicing our HVAC system and making sure we have all the options for repairs & cleaning. Ernesto is professional, courteous, and makes sure his customers are happy before he leaves. Very satisfied with Ernesto and Beutler.

Made a appointment on a Friday for Saturday 11am to 1pm slot no show and no call. When I called back they told some confusion and next appointment in 2 weeks! Horrible company! Never Recommend or use!

On time and work was completed in timely manner

Clogged drain that we weren’t able to access but they were very quick clean and very professional

I've been working with Beutler for about 8 years now, and always received great service. Fortunately, routine maintenance has been all that was needed on the equipment they installed. In their most recent visit, their representative, Ian S., inspected my furnace efficiently and professionally, answering questions completely.

Jim M. came to our home to review our air condition system, but it has been over a week now and we have not received a promised quote for replacing one of our units.

This company is an out right joke. I called to schedule a Tune Up and I was quoted an appointment time about a month out. I waited and waited. Finally, day before my appointment they called and told me my appointment the next day would be moved back to later time in the day due to someone calling out sick. Ok, fine...Next day mid morning, they called and told me they would need to reschedule because another person called out sick. Ok fine, Im annoyed but I get it. So I wait for the next appointment. Day before the next appointment, they called and say, We need to reschedule you for October because we have other higher priority calls' Seriously now you want me to wait an additional 3 months. Don't waste your time waiting for a company that can't commit or even honor their commitment. They acted like this was no big deal and could care less about how they have treated me.

BEUTLER performed an HVAC semi-annual exam. All was fine. Keith was an excellent technician.

Worked with Chris Aguirre today...absolutely phenomenal customer service and knowledge. I have never dealt with a better HVAC professional and feel the time to wait for an appointment was well worth it!

Very Nice, Clean and knowledgeable. Very thorough and helpful. Not pushy but informative and competent.

Isaac was here ahead of schedule. The outside temperature was around 100 degrees. He went right to work checking out our A/C unit. I can't imagine what the temperature in the attic was but it didn't prevent Isaac from doing an outstanding job with his evaluation. Then he completed his evaluation on the out side unit. When he was finished with his evaluation he went over all his findings and recommendations. He is a very dedicated employee and a great asset to Beutler. You made a wise choice in hiring him.

Ernesto helped us install a Nest Thermometer this past weekend. He did an excellent job, was very pleasant and competent. Good with explanations of things I needed to know. Great bedside manner, I would recommend him highly.

Nick showed up on time put on plastic shoe covers and checked out my system thoroughly. He explained what he did and said my filter and ducts were clean and said my system is in good working order because I keep the thermostat set for minimal operation to prevent surges in running versus minimal operation for steady temp control.

Randy was fantastic! Kind, courteous, professional and Honest!! Did a great job on fixing my leaking shower handle and replacing the cartridge.
Highly recommend!!!

Kevin was prompt, courteous. A/C maintenance was checked. Filter changed. No problems.

What a great job!!! Called at 11 am they arrived and had me back up and running at 1:30 pm. Great service and quick too! Thanks

Don't waste your money here!! The worst experience I've had in a long time, After spending 15k for a new system 2yrs later almost to the day I'm being asked to pay another 3k for their faulty work/products. One of the main reasons we chose this company was for stellar reputation. Clearly not every case.

My experience was great and Randy did a fantastic job. He was absolutely fun to work with and got everything working flawless. I would definitely recommend Beutler.

I searched for AC tuneup that I have never done in the past as I rarely turn in the system. Through Home Depot promotion, Beutler technician came and told me that battery juice is depleted that means the condenser is not good. The system is over 30 years old and I thought it’s time to replace it. The second personnel came to explain how much cost in 2023. I had vague idea so the estimated cost didn’t shock me. He grabbed Home Depot promotion and senior discount saving me about $2,000. The installation crews were professional and worked hard even skipping lunch to complete the AC unit installation. I highly recommend Beutler.

Technician replaced door on attic unit. It was left off 9/21. which prohibited the A/C from working.

Prior to calling Beutler, I used a local company and was given a dire diagnosis - a total replacement that will cost over $8K. I called Beutler and Roy (service technician) was extremely professional and completely knowledgeable!!! He had to undo - by rewiring - the work that was previously done. And - needless to say - I ended up getting charge for a LOT LESS! I highly recommend this company - if you are in need of a service repair in the Antioch area!

The annual fall inspection of my heating system was efficient and thorough. The Beutler service reprehensive was efficient, explained clearly the results of his inspection and updated to me the condition of my furnace.This review is for Chris Aguierre who came by yesterday because we were having trouble getting the filter out at change time. Turns out the filters Beutler left with us when they installed the furnace/air conditioner are not designed to work with my system, they have cardboard strips all across the front and back of the filter. Chris explained where I could purchase new solid rim filters that will solve this problem and I picked them up today. Chris is very professional, I will want him back for future service.

Very responsive and professional. I woild recomend!

We recently purchased our home and wanted to have a diagnostic on the A/C system. Beutler was efficient and very professional. We were relieved to find out that our A/C is in perfect working order.We have used Beutler in the past and continue to appreciate their honesty and great service.

Delayed in arrival due to travel from a long distance. He was able to repair the heater without any difficulties. He was surprised at how dirty the water was in safety pan under the unit. This is a new unit installed last November. The installation crew apparently didn’t check condensation drain piping and that was the cause of the overflow safety switch to shut it down.

I was scheduled for service for my AC at 10-2pm on Monday. They called to reschedule at 11:45 pm. They booked me for Wednesday at 10-2pm again. I patiently waited all day until 9pm, suffering in the heat. I got no text or call to tell me that the technician will be late. I called multiple times-there was no assurance that he will be coming. Finally, he show up at 9:15 pm. The technician came and checked the system for a little bit, but since it was already late he couldn’t do the work. Now my family and I have to wait and suffer again with the heat for another day. We are still waiting for our appointment for the service. This was such a bad experience. I just want my AC fixed.

Wednesday I received a proactive call from Beutler stating that it was time for our 6 month tune up. We scheduled it for the next morning between 8-10. Ian showed up around 9.He informed us of several issues basically stating that we needed a new unit because it would cost us more to fix the issues that he had found.Before our tune up, our AC was working fine. By 3pm yesterday it was over 80 degrees in our home. Needless to say we felt as though Ian did something to lead our AC to go out.I called Beutler asking for someone to come out to fix their error last night. They couldn’t get anyone until today.You may be wondering why I gave them even a 3. Ian deserves a 1. He wasn’t a tech, he was a salesperson. However, today Andrew showed up. Informed us that in fact the tech had put wires back together incorrectly leading to the motor to not fire correctly. He said there was a leak we would need to have fixed, but did not see other issues indicating we needed to spend thousands of dollars to replace the unit right away.So I give this a 3 for an average rating. I guess it really depends on the tech you get. If I knew we’d always get Andrew, I’d continue using Beutler, but with the risk of having another Ian and spending another hot night with my kiddo; we likely won’t be using Beutler again.My husband says Andrew needs promoted and a raise and Ian needs fires.Ethics always wins Beutler. Make sure you keep hiring more Andrews.

John D. was very helpful, knowledgeable, flexible with timing, and was not pushy with up sales, which made his service feel honest. Very easy to work with. I would call upon him again if needed.

Great company, employees are responsive and helpful.

When they didn't show up I called the office, was told they called twice to confirm and since they didn't get a hold of me cancelled the appointment. They were dialing a 7 instead of a 1, and instead of defaulting to my email to confirm that just flaked

Ernesto M. Must be your #1employee. And I know why. When I called your service I looked at you as just another company. However Ernesto, did such an remarkable job he left me with a lifetime excellent expreience. He knows his job and loves it too. He was very knowledgeable and compassionate. Ernesto spoke to me calmly and was able to enlighten me with knowledge of my problem I was having. He made me want to tell everyone I see about you and use Beatler for all my needs. Ernesto, An Excellent Employee . Please recognise!!!!!!!!! A. Crenshaw.

Ian was super wonderful. He clearly explained everything to us and worked over and above what was necessary to get the job done.

Very late but good service to take care of the problem

The technician, Nic, on time, knowledgeable, professional. I wish the diagnosis was not so punishing.
It is what it is. I respect Beutler,
know the repair will be an honest one.

Joey Hodge very professional & provides excellent service, compassion & understanding with his customers. He has great understanding of Beutler Air & Heating components & operations. He is very knowledgeableof the engineering in his field. He has gone beyond our expectations in customer care. Thank you!Pam, Bill Plumb & family.

The technician came out was very thorough and explaining what needs addressed to be fixed. He was courteous and patient explaining what questions I asked

They sent out sales people to address in North Natomas To a senior citizen community to do just a heat and air conditioner service instead the sales person taught a senior citizen that has dementia and didn’t get permission from the family members to install a new unit they lied about getting permission had her sign a piece of paper when she thought she was signing for just having it serviced they passed on this account to a collector to collect $16,000 since I took advantage of a woman with dementia and was told by a neighbor to ask for permission from the Family that’s taking care of her has guardianship we will not be paying the $16,000 .

Robert S. Serviced our Air Conditioner, he did a Great Job, found a few issue we had with it and promptly corrected them. Great Technician, he explained everything to us, we specifically request him as he as always proven to be a profession, polite, patient, as well as does a great job. In our opinion Robert Shaw is one of Beutler's Super Stars.

Highly recommend. I bought a professional installation from Home Depot along with the disposal. The process was easy to schedule and availability was good. The company confirmed the appointment a day before and i got and email and text the morning of the install. Their technician, Horacio, was professional, efficient and left no mess behind.

I had them come out to check out my a/c. After checking things out he said I have a block in my system. They wanted 500 to clean my coil and if that didn’t work it was going to be 2500 to take everything apart and clean it. If that didn’t work I would need a new system for around 10,000. I paid them the 89 for coming out. I decided to call another company to get a second opinion. The other company came out and cleaned my coils checked the whole system out . Everything works fantastic and they on charged me 135!!! I will be sending all of my Friends and family to my new a/c guys!! They were fantastic!! Get a second opinion before you get ripped off!!

Great service, professionally prepared, helpful & respectful.

Courteous, prompt & efficient. Good work done.

Ernesto M. was very helpful with recommendations during a HVAC maintenance. He was very thorough in detailing all the options available in addition to taking care of what I requested.

Chris was very friendly and courteous. He took a look at the unit and explained what happened and what the next steps are. 5 star service! Thank you so much!

I purchased the thermostat and had it installed by Beutler. Dani was great. She explained everything and made suggestions. Installed to my satisfaction

Elliot went above and beyond servicing our HVAC system today. I pointed out the water sitting on the ground behind the unit and he found a piece of PVC pipe in his truck to use to redirect the drip pipe away from the foundation of the house. Thank you Elliot!! You deserve a bonus😉

The technician was knowledgeable and arrived on time.
Evidently this Rheem water heater sold by The Home Depot has a defective valve.

Roy is a true professionals very thorough in his work.Roy did change the Dynamic Air Filters on our A/C System, Friday, August 10, 2018 at our home and mentioned that he fixed a loose connection by checking the unit which is above and beyond his Changing Filters only job. He is a polite and courteous gentleman.Thank you,Vijaya L. Reddy

Very nice and patient, thorough.
Wii probably use for purchase.

Everyone I spoke with, was very courteous, knowledgeable, and professional. I would definitely recommend this company.

Excellent maintenance service by Joe.

Ian was very thorough in his knowledge of the system. I learned more from than the builder and Villara, who installed the system. Thanks for providing this service via Home Depot.

Thomas was courteous, tidy, and above all capable. It must have been 135 degrees in the attic when he was up there but he was up there till the job was done. Excellent work.

Marcus was punctual, friendly, knowledgeable and efficient.

My A/C went out and I called for service on a Saturday. The person I spoke to was very professional and friendly. I was able to schedule service for the same day, without any added fees. The technician ended up being earlier than the scheduled window. The problem was a simple fix and the tech included it in the price of the service call. Everything was better than expected and I was very happy with the service. I'm sure not everyone will have as good an experience as I had, but I have definitely found a new HVAC company as my first recommendation.

The Beutler HVAC and Plumbing team are great. I have an older mobile home and was quite worried about investing in a a new HVAC system. The system. was 21 yrs old. Fidel assured me its a wise investment in the long run. My water heater was 30 yrs old and rusting out-that was a no brainer. The guys came out the next day. My old H/C unit was barely blowing any air. When Pedro and Dwayne got finished :: Ive got a tornado blowing Hot and Cold air. It is Awsome.!!. I must not forget Horatio the master plumber. He came on the scene in the afternoon and worked until past dinner to make sure I had water running before morning.He fixed a shower faucet so I could get Hot water. Yeah!!.The guys are all skilled, professional, know Cali codes, and easy to communicate with. I had no prior knowledge of the company and I dont know anything about HVAC,s. I am very pleased. Thank you very much . I am still doing the happy dance. Deb

Chris was very thorough! I trust him to be a good customer advocate. He was very personable. I will be requesting him for future maintenance!

We had our furnace and A/C replaced by Beutler. The comfort advisor, Ron Eggers, convinced us to finance for an A/C unit the apparently is too large for our residence (three separate county inspectors raised their eyebrows at the size of the unit and commented that it seemed a bit overboard for our 1280-foot house). While the unit has been working well, we have seen no significant cost savings. In addition to that, it took the Beutler team over 180 days to satisfactorily complete the install to pass county code. Three separate county inspectors had to review the work, and each time they held off signing due to faulty line set insulation. The notes and instructions left behind by the county inspectors were ignored until the penultimate inspector warned that another inspection would cost Beutler additional money and fines.I was told, since we had so many install issues, that the install manager would reach out to us to discuss the complications we were having. We never heard from him/her. In fact, each time I was told someone would return my call, no one did. I even ran into a Beutler rep at Home Depot - and when the rep kindly called Beutler's main office to inquire on the line set insulation issue, they were told that someone from the office would contact me within the week to discuss the problem. Yet no one did.It's not necessarily the work itself, it's the lack of communication. It's how they ignored our questions and concerns until they were about to be fined by the county. It's about how they never sent a copy of the permit extension to us when it was extended. It's about how we received old and irrelevant notices in the mail that claimed our permit was set to expire in May (and the notices had July/August postmarks). It's about how their installation team failed to call the county inspectors for clarification when the same code failure occurred again and again.So. Does the A/C and furnace work? Yes. Is it saving us energy/money? No. Was it worth the 6+ months of hassle? Definitely not. Guess we're stuck with it now.

The guys were very good. But they dinge my door frame and i néed to spot paint. Also it would be nice to wash your rug runners.

Installed new AC. All went well.

Excellent presentation of new A/C options and pricing. Helped with financing options. Excellent value for price compared to other companies I researched. No high pressure sales tactics as other company did. Gave clear explanation of all factors of new system and installation. Professional, timely and thorough installation. Demonstrated new features. Sealed all registers against leaks.Provided above and beyond warranties. Guaranteed all features of new system and labor including any after installation hiccups. Left site clean of all packaging materials and recycled them along with old system components. I am very pleased.

Technician is friendly and professional.

Robert Shaw serviced our air conditioner and was amazing! He explained everything he was going to do in a way that a laymen could easily understand it and included the results after he did them! I learned alot from him about our air conditioner. He is an extremely valuable employee for your company and your customers! Thank you Robert for a job well done!

They were so quick to respond and scheduled the installation for the next day. They took care of everything.

Poor customer service. Each time I call they were giving me the run-around. Although I identify my self, they were confused me with some one else and giving me the wrong information.

Fast response to reported issue.

7/16/23, Today:I will say, that I had a plumbing disaster yesterday and Vladimir went above and beyond to get everything fixed and done for me today. He was here all day working hard and seemed to actually care about the project. 5 stars for Vladimir, 1 star for everybody else!!A month ago:I have had consistent issues with this company from the start. Not only did my new HVAC system have issues at install and take them a year to get it right from their mistakes, but now as a continued customer I try to schedule tune ups to have a no show with no communication after waiting 4 hours. Somebody was supposed to here this morning between 8 and 9 for the inconvenience from yesterday and they tried to say I was scheduled between 8 to 12 when the person yesterday assured me 8 to 9 to priortize me due to the inconveinuence yesterday. Almost everyone in this company acts unprofessional, doesnt communicate, and the people at the office never seem to know anything nor be helpful.

Robert was prompt, knowledgeable and performed the service well. Robert explained all the aspects of the service and why certain steps were being done.

He did a good job! And was pretty nice and pretty helpful! :)

These guys were terrible. They wanted to charge me 700.00 to put new bolts and a wax ring on our tolet. Plus the service fee. I just paid the fee and called some one else. The other company said 285.00 plus a 56.00 service fee.

I had to have my AC service, and Again my service provider was Positive, knowledgeable, quick and thorough, thank you Antwon!😃👍

Technician was wonderful!

After many false starts on our new HVAC which they installed, Beutler has a new operations manager named Jeff Klith. He knows what he’s doing. He came out to make his own evaluation. Together with two other managers— David Rosenzweig, and Greg Spears, and a tech named Salim, the problems were finally resolved. I think these guys understand that the real purpose of a business is to get and keep customers and to keep doing both —getting and keeping customers. Good on them. I hope senior management understands how to keep these good men employed and happy in their work. As a customer, I’ll drink to that and one for Beutler.

Jacob, the installer, was extremely qualified and professional. I would highly recommend him for any further installations.

Scheduled a tune up. They never showed up. No call or anything. The rep outside of home depot seemed very confident in their abilities.

Beutler Air Conditioning & Plumbing. Roy S. was very professional, answered all our question, gave us time to make up our minds. Beutler had wonderful warranties, scheduled the inspectors to come check their work and made sure permits were all included. Instillation was quick, installers were kind and professional. We were very impressed and would recommend Beutler to everyone we know. Great company!

Isaac was very through and explained what he did and what he found. On time, courteous, clean, and friendly.

New home purchase and found that previous owner had used Beutler to install a new HVAC system 5.5 years ago. Signed up for Beutler's Home Service Plan and Ernesto came out and serviced my system. High marks for professionalism, courtesy and knowledge of the system. He took the time to explain, in basic terms, the system and answered all of my questions. Found some minor maintenance items, that once tweaked; brought the system back to normal working order. On time arrival, outstanding service and a stellar representative of your company.

Ernesto and Nick were on time, professional and prompt with their repairs. They also clearly explained everything. Thanks, guys!

Very happy with the service call. Ernesto showed up on time, was fast and courteous the entire time. Took the time to explain my options and what he inspected and why. Told me about their great service plan and ways to save money while maintaining my HVAC system at home. Highly recommend.

Marcus was very professional and kind.

Alex was extremely helpful, coaching, and patient. Appreciate his help immensely

Was very professional and polite.

So I made an appointment in April to have my A/C serviced. They never showed up or called to cancel. So I called them and set up an appointment for June 1st I get a call today saying they need to reschedule me due to emergency calls. Even I had been booked for over a month and flaked on before that. Don't waste your time on these guys. They suck

Super nice tech....didnt like the news he gave me lol but he broke everything down for me. He gave me optiins on what to fix costs and priorities etc....probably need a new unit.

Everyone from the sales representative to the installers were so professional and courteous. Saved us so much $ going through them. Quality product and service for a reasonable price. Definitely recommend Beutler.

Chris is a consummate professional. He is extremely knowledgeable, skillfully diagnosed the problem, explained the needed repairs and the cost of the repairs. He took time to explain how the system operates and showed me the defective parts that needed to be replaced for the system to operate efficiently. He was courteous, respecting personal property, diligent and very efficient. He invested time to make sure the job was done right the first time. The job was done right and with the highest level of professionalism. My system runs more effectively and more efficiently now than when we first purchased our home newly built. Butler, Chris is a keeper👏

Ernesto was very professional and took the time to listen to my concerns and address them. I would highly recommend Ernesto.

The tech Alex seems to be very knowledgeable and very nice he answered all the questions that I asked and took the time to show me and explain what is going on with my system

I trust the technician they’re really really do a good job very Trusting Tech. I recommend.100’

There is a strong paint thinner-ish odor when the cooling system comes on - so strong, i have to open windows - the technician could not smell it! But, for another $1600, a filter to clean out VOCs can be installed! This system was installed in November last year. The cooling system has only been used 4 or 5 times! Called an asked for a manager to come out!

They listen and address my concerns.

Very knowledgeable and capable repairman.

Says they do plumbing but won’t install a water softener and they don’t work on mini splits that they don’t install so obviously they have a tight window of work their actually willing to do of which is probably only the most expensive jobs. Thanks for waisting my time!

Beutler techs were on time, courteous, and professional. They walked me through the process prior to the job and were able to answer all of my questions.

My service technician, Ernesto, was very professional, friendly, and knowledgeable. He identified some repairs that needed to be made and offered some great advice! HIGHLY recommend him and Beutler!!!

Butler installed my system & we're very efficient & professional, customer service was very good, so I called them for diagnostic when I had an issue. Came out & quickly found the issue. Very pleased with the service

I do not recommend this company at all...

I don't know how they stay in business and absolutely no idea how they are a Lowe's contractor.

On August 28th a technician came out to our house to repair the condensation pump and darin. He told us we needed the pump replaced and that it is still under warranty. I called yesterday 9/9/2019 to follow up on that service work order and have been unable to get a starigt answere. Every time I call answering service answers the phone and take my information and tells a technician will call me back. I called again today and received the same information I received yesterday and still haven' gotten a call back. Eva

Chris A. did a terrific job servicing and fixing a problem with my Aqua chill air conditioning unit. Its a complicated system that uses water to cool the coils. He thoroughly checked the system and proper maintenance schedule for summer and found a broken part that was covered under warrantee. He could have stopped and left but recommended he charge the system fully for best results with hot weather coming. He was very knowledgeable of my two zone system which I have had for some time so I took his advice and feel very confident my system is in great shape for the summer. I recommend getting a service plan for maintenance beyond anything you might have under warrantee as you get discounts on parts that arent covered and priority service when a technician is needed. In my experience advance maintenance plans are cheaper as you pay a little now and save a bundle when repairs are needed. Beutler is a good company and has been around a long for these kinds of reasons.

My husband and I were very satisfied with Aldin C. His attitude and proficiency were very good. We felt he was very knowledgable and felt our system was very well taken care of. Any questions we had he answered and made us happy that we chose Beutler to service our A/C and heater system.

Your staff were all professional and efficent and accomplished our desire results in a timely manner. thannk you

Yvonne was very knowledgeable and professional. We really enjoyed the service experience.

Very professional good price and quick service.

A great service for a great price. A professional done. The worker is friendly, very knowledgeable! Highly recommend this company! You won't regret!

Beutler was awesome! They made a same day appointment for an estimate to replace my water heater. They called me and Horacio came out earlier than scheduled. He was very informative and helpful about the estimate and what I needed to have done. I bought the water heater that day and made an appointment for Horacio to install it the next day. He again arrived on time and had the install done within a few hours. He did exceptional work and and I would recommend Beutler to anyone that needs plumbing work!

AC tune up done quickly. Marcus explained each and every step that he performed.

This review is being posted on behalf of my elderly parents.Beutler told them an arrival time between 10am and 2pm yesterday to fix the air handler in the attic on their AC system. The service tech did not arrive during the scheduled time, and my mom had to call the office. They were told that the tech was running behind but would be there soon. Still nothing at 6pm, when my mom called again, and were told that they had no information because the service manager had gone home, and would call my parents early in the morning. At 9:45pm, after they had fallen asleep, the tech knocked on my parents door. He was turned away because it was so late. No calls or texts at any point to let them know he was on the way.This entire situation lacked communication, was extremely unprofessional, and generally unsafe. I know that HVAC companies become impacted when the weather gets warm, but if you can hold off, choose a more reliable, professional company.

I've had a semi-tamed feral cat for the last several years who likes hisindependence. I cleaned my gas furnace filter several days ago, and leftthe furnace front open while I was cleaning the filter in the alley. I put thefilter back in,and the heater worked fine, until a day or so later. The fanworked, but there was no heat. I called Beutler and made an appointmentfor the next afternoon (today). Checking the downstairs heater roomearlier today, I heard a meow. I checked the crawl space (from Hell), nocat. Went back into the heater room and opened up the furnace, findinga dust and hungry, but alive Herr Mietz. Some of the safety wires werebroken by Mietz, but Andrew fixed all of that easily. I could not be morepleased and happy. Beutler is super good.

What a nice tec he was very helpful and informative. When I decide to do some work I will definitely be giving your company back

Shady business practices!! Charged us for repairs AFTER THEY SOLD US AN INCOMPATIBLE AC/FURNACE!!! Does not keep their word on call backs to resolve issues.We were sold an incompatible furnace and ac unit that has broken down every summer since installation. I have been speaking with Greg and Anthony and they have both not kept their word. When I speak with Beutler, I get we will call you back, blah blah blah. I have yet to speak with anyone who can resolve our issue.I spoke with the manufacturer of our unit, Rheem, and they advised me this is a contractor issue and the units should not have been sold together. From installation, each tech has advised us there is a communication issue between the two units. After speaking with Rheem this makes so much sense now.We have spent thousands of dollars on an incompatible unit and countless repairs. Beutler will give you the run around for a problem THEY CAUSED!!!

I just purchased a condo. That water heater was 40 years old!! First on the to-do list was to get a new one. Home Depot asked Beutler Plumbing to contact me. They replied promptly. Scheduled a service appointment, then scheduled to get a new one installed. All contacts with Beutler were professional and on time. They took care of everything. Jared the service tech was always polite and smiling. He was very patient with me. I recommend them for your plumbing needs.

I have been trying to get a technician out to my residents coming up on 24 hours now. I was scheduled to have someone out between 12 and 4 PM yesterday to look into why my air conditioner is not cooling. I ended up calling them multiple times just to see what the status was and when to expect the tech. I was informed that I was still on the book for someone to come out and that dispatch would be in contact with me. I explained that I have a 70+ year old senior living with me and that I am concerned that the heat might be affecting the health negatively.Eventually at 8 PM after I called in again, the representative informed me that I would have to reschedule to tomorrow morning between 8 and 12 noon and promised me that I would be at the top of the list for having a technician since I was a reschedule due to them no call no showing.This morning I woke up and called them again at 8:08 AM to make sure everything was setup with my appointment. They confirmed that everything was good and I should receive a call from between 8 and 12 noon confirming the tech is on the way. I ended up calling again at 11:25 AM asking for an update, I informed them again that I have a senior living with me and we need to get the AC working. They stated that they were not able to get dispatch on the phone but was able to contact them through their in house chat system. They confirmed again that I was on the schedule and that dispatch would be in contact with me...At this point I am too far in to cancel the appointment and reschedule with someone else (they are booked out a few days)... Please Beutler come out today and look at my air conditioner... I have a feeling its going to be a fairly simple fix, low coolant or something simple...Will update if I hear back from dispatch or a tech shows up...

Most of the time, responsive to contact.There are times hard to get service in case of emergencies.Technicians are knowledgeable and friendly, especially Farid who had justdone a thorough check and also did a 2 week follow up recheck as he promised.Would recommend.

David came to figure out why I had no air conditioning. He came in 107 degree temps and had to work in my attic which had to be about 120 degrees. He figured out what the problem was within about 40 mins and fixed the problem. He was very nice and professional and I so appreciated his ability to rectify my problem without it being too costly for me. Thank you David, Sincerely, Marilyn Porras

Have had great experience with Beutler. They do not pressure you into services or things that you don’t need. Their workers are very courteous and I have had only good experiences.

Horacio Parker/technician was thorough, professional also friendly. We asked several questions & Horacio was patient with explanations along with suggestions for upgrades & maintenance for our hot water heater.

Very professional and good value. Highly recommend Beutler.

They originally installed the unit in 2016 they did a great job very professional then so when I needed it repaired I called him back and again they did a great job the service tech was excellent exactly what he said was wrong is what was wrong they were very quick cleaned up great and I will hire them again if and when needed

Chris Was the young man who came out and serviced our air and heating unit, he was very knowledgable, friendly and polite. My husband and I apprecieted that Chris took the time to explain everything to us.

Our system incorporates a smartvent. Not all HVAC technicians are knowledgeable in smartvents. We have a prepaid contract and Beutler services it twice a year. The guy who came 2 wks ago didn't and did several things wrong and didn't have any aur during this god awful heat. After 2 cancelations finally got someone who knew what he was doing and it seems to be working once again. I would give this guy a 9 but the last guy a 3.

Ernesto was very helpful, courteous and knowledgeable. He explained what the problem was and recommended what maintenance needed to be done to keep our unit working at its full capacity.

Great service. Tech was very knowledgeable. Very thorough

Our service technician, Isaac P, was amazing. He was professional, friendly, and knowledgeable. He arrived on time, answered all our questions, and was very dedicated to doing a great job. He even cleaned up after himself. Employees like Isaac will keep customers coming back and referring your company to their family and friends.

Amazing service. Alex is a real advantage to this Company. Thank you.

Chris was very polite and knowledgeable. Chris answered all our questions and explained step by step what he was finding wrong the air conditioning unit. His recommendations were greatly appreciated. We would highly recommend Chris.

Actually, I'd give no stars if I could. Service was terrible. I was never contacted by repairman, who indicated he couldn't reach me (even though he never even tried). I was sitting by the phone waiting for report. I spoke to customer service manager who assured me the repairman would call me to discuss the findings the next day. Again, no call. I will be disputing any charges assessed as this was a complete waste of time. I will never use this company that prides itself on customer service again. What a joke!

Service is okay. I know how busy it could get; however, scheduling is ridiculous. I have 12pm to 4pm window but technician came 820pm without an update. I called 6 times but they just said will make a follow up on the ETA but no return call. I wasn’t able to go to work because of this and very much wanted my unit get fixed. I have nothing bad to say about Marcus just how appointments are not followed or even a heads up to the clients is good enough.

The guys that came to do the installation where very professional.

Scheduling was fast and easy. Freddy was on time, respectful and very knowledgeable. He was easy to understand and made good recommendations.

Aldrin was professional, knowledgeable, and very personable. He thoroughly assessed our air conditioning system's ability to function well during the coming summer. Thanks Aldrin!

Had Beutler air conditioning for yrs of service and have been happy with their service and products offered. The service guys are great, helpful and personable. I really appreciate the text reminders of their arrival. Their all hard working to make ones life comfortable and we will be with our new air conditioner and furnace.

We reached out to Beutler to get a quote for our HVAC system that had just died. They came the same day to give us a quote - super quick response! Brian was very professional and answered all of my detailed questions. He explained everything in a manner that was understandable. When we called a day after getting our quote to schedule the installation, they were able to come the next morning between 8-10am. The crew arrived about 8:30am that morning. They were super friendly and respectful. They took out our old HVAC system, hauled it away (yay!) and installed the new system by the afternoon. I gave them 5 stars because their service and quality of work is wonderful! I recommend calling Beutler first when you have an issue with your HVAC system.

the workers were very good and finished in a timely manner. We do have a continuing issue with some drainage from the air conditioner which will need attention . Please contact us to set this up .. Rev. Patrick Serna

I called them to get an estimate HVAC installation. Seals men came and looked at my system and told me about few options. When i asked for the cost he said they have some especial he has to check with his manger. I have e-mail the person to get an exact estimate for the job it has been a weeks but they did not send me final estimate.

The service was very professional and friendly.

They have two hour appointments window. Guy came by twice and not phone call was received. I called them back. They don't want to co.e out and give me estimate. Refused to serve . We wanted estimated for new ac unit. That homedepot signed up. I will sue them . Its a insult

Not the tech's fault, but their dispatch team dropped the ball. I originally set one appointment, and then needed to set another as an emergency appointment for a different location. They didn't even show up to the first appointment. On top of that the woman on the phone when I was making the first appointment sounded like she didn't understand what I was asking for :(

Ian did an excellent job trouble shooting our HVAC system. He explain everything in detail and even though it was over a 100 degrees out side he worked efficiently to get the cool air flowing again! Thanks Beutler for a job well done!!

Was rescheduled 3 times in a span of a week and pushed from the 16th all the way to 31st. Had to reschedule my whole week for the appointment but eventually gave up and found another company that fit me in tomorrow.

It's the 7th day, and they are still trying to get the new furnace to work

Great experience with technician Ian Stewart in diagnosing the problem with the SmartVent, clearly explaining options plus recommendations and was able to make the repai all in the same visit. Not only was he early for his window, he completed the repairs efficiently. Very friendly and professional.

Ian was very professional and knowledgeable. He completed a thorough inspection of our ac unit.

This second review is not as good as the first.Install done last Thursday. Friday turned on cooling for 1st time and went to bed. Woke up to 85 temp indoors. Was not cooling and off switch not responding. Called customer service Saturday morning and was placed on high priority.No call back till Sunday afternoon.Scheduled service for Monday between 8 - 12:00. No one showed up.This is second time no one showed up. Received message tech was on the way at 1:00. Did show up at 2:30.Spent 5 hrs trying to fix, changed thermostat but apparently not the right one. Tech said needs to come back but gave no schedule. So system is still not working correctly.

They straight up lost my appointment. Told me yesterday that I would have a tech out today between 8 and 10am. Now they are telling me I can't get someone until Friday. I called Ray's Heating and Cooling and got the same day. Would not recommend this company.

Chris S. came to the door with a big smile on his face and introduced himself. He told me exactly what he would be doing and the order he planned on doing it. A very nice, professional young man. He did a great job and didn't leave a mess either!Thank you, Chris, for a great job.

Best customer service ever from phone call to Tech service!!! Very appreciative of your service. The technician’s knowledge, recommendations and advice was very helpful.
Thank you

All involved in this project were extremely professional very polite completed the job thoroughly . I would recommend you will get get satisfactory service professional attitude and great service

The technicians were on time, were polite and went through the system with me and answered all my questions. Have a great experience! Thanks for all your work!

They arrived exactly at 2:00 p.m. as promised. Aldrin wore shoe covers, asked a few questions to help diagnose the issue then explained exactly what he was going to do. He was polite, well spoken and fixed the issue quickly. He even took a phone video to show me the issue. Great company, I would use them again.

Great technician AJ ,Friendly , knowledgable ,timely would recommend

Alex was the technician who came to check our system. He is very professional, friendly and honest. I would always want him to be the technician to work on our
system.

Chris was very good to work with. Unfortunately the appointment was from 11-1 pm and he didn't show until 2:43. When I called the office (twice) they first told me he would be one hour late then at 2 pm told me he would be there in 25 minutes more, not 45 minutes.

I told the company I would be unavailable between 8:30am and 9am. Pulled into my driveway at 8:56am and as I was walking up the steps, the driver pulled away. Guess they have too much business and don’t need the money….5/31/23 update. They took $189 dollars of my money, replaced a part that wasn’t broken and then stopped returning my calls. This business is a grift. Reporting to the BBB next. Straight up theives.

Absolute worst experience I have ever had in my entire life having this tech come to my home, disrespect my family act totally cray and told me my old furnace was gonna cost $4500 to fix. I called a local company in town. They fix it the same day for $285. This place is a real joke and be careful who they send you.

Service Tech. very knowledgeable and explained clearly what he would be looking for and what might be needed. Service was time was reasonable and everything back to normal. Great service call.

I had a window between 8 am and 12 p.m. Tech came at 8:30 introduced himself I showed him the restroom, where toilet will be installed. he measure the base of the toilet( I didn't take that measurement)we went back to the garage where the new toilet was.The measurements were on the box.I was relieved when he said it'll work.Took the old toilet , clean the tile, set the new one in within 90 minutes. Down to businessHard workerknowledgeablevery well-groomedI will recommend this company in a heartbeat thank you for your service

Positive experience in speaking with Mark A. to obtain an estimate for services. Despite the lateness of the day, he took the time to answer all questions I raised.

Diagnostician, Angel, is superb: patient, knowledgeable, determine. He explained what (water heater) repairs are required; ordered the parts; and was very understanding and sympathetic to the dilema.

Isaac P was so respectful , helpful, and professional, but also very kind and personable. He worked quickly and fixed the problem with our A/C. Also made sure his work areas were clean before he left. Wish more repair experiences were this painless.

Super fast service and the service person was very professional and friendly. Very happy

I’ve had both a good and not so good experience with Beulter.The bad: I had a date for the install on Monday. I was told the install techs would be at my house by 9. At 9:30 I called to find out what the ETA would be and they said my install had been cancelled for the day. It was very frustrating that no one bothered to call me to let me know as I had rearranged part of my work day for this.The install was done the next day, and things seemed to be good. Less than 24 hours later, the whole unit stopped working. Come to find out after another day of no air the techs didn’t tighten down one of the wires in the HVAC and it came lose and stopped the system from running.The last issues stems from the unit that was installed. I had agreed to get a Rheem system as it was the most cost effective for me. I was told the next day that they didn’t have one in stock so I would be upgraded to a Lennox system for the same price. In the end the Rheem system was installed but once again without anyone letting me know there was a change back (while this issue upset me, it wasn’t the worst thing since this was the initial system I was ok with getting).Now the positives. Brian was great! He came to my house and was very professional. He helped me pick the best system and finance plan for me. He kept me informed of everything that’s was supposed to happen with the install.Elliot saved my day when my system went down. He made sure everything was set up properly from my thermostat to the hvac unit. Once he figured out the issue he explained to me what happened and showed me how he fixed it. He was great.I ended up reading reviews while I was waiting for a tech to come and look at my not working unit and eventually saw the name/number for the GM and reached out to him. He was great. He listens to me and my frustrations and made sure to come up with a plan to make things better. I appreciate his willingness to work with me and help me out.In the end I’d recommend Beulter to others. Minus the hiccups, they were a great company to work with and helped me get my house up and cooling down on these hot summer days.

Last minute cancellation from them because their employee got sick and they can't accommodate next day service because they are busy. They were offering after 2 weeks. This is straight up worst service.

We had a great experience with our Technicians Paul and Slavic. They were clean, professional, and polite. I was worried about how my day would be affected by the install as we have a 9 year old doing self-study at home and it could be a challenge keeping her focused, however, our technicians were extremely quiet and very professional. I was surprised at how smoothly our install went and not only how awesome our system looks aesthetically, but how it works as well! I would definitely recommend Beutler to all my friends and family!

Jared and Levon were all of the above. Very much appreciated! They did a great job thank you!!

Tech Roy,Tech was prompt with his eta. Was extremely thorough with his diagnostics, repairs and explanation of trouble found, and he left our home spotless when he left. Very reasonable charges considering we had not made an appointment due to the a/c going out without warning. Thank you Roy!

Today I spoke with Gregg (QA Manager) and Nate (Super Tech and Smart Guy) from the New Beutler and they were fantastic! The gave me the help I needed to ID my product and they did it in a very timely and efficient manner.

The young man Ali O was very good, measured the insulation in the attic, took photos to show us, told us at this time we did not need more insulation. Checked our furnace , changed the filter for us. He was very pleasant, well dressed and a pleasure to deal with.

Good info. Great service.

Very professional and on time. The technician gave a good rundown of what will need to be fixed in the future. Getting a quote for a new furnace this Friday.

HVAC “inspection”/ tuneup. I wanted my system looked at to see if they were in any issues that look like they might need attention. It was easy to make the appointment the technician was nice in here on time.

Inconsiderate and just down-right rude: I’ve used Beutler’s annual service maintenance plan for about 5 years now. Every single year some lady named Patty calls to renew my plan over the phone and tries to charge me more than twice the negotiated price. I have to send them a copy of my contact and go through this waste of time and frustration every year! Yes, she called again last week and I asked her to pull the file again for details and call me back so I can renew my plan. She, nor anyone at Beutler, has called back to collect the correct payment.Today Beutler was suppose to service my AC between 11AM and 1 PM; a reasonable two hour window. Sharon at Beutler told me the technician would call when he was 30 minutes out. At 1 PM I called Sharon because I’d not received a call. She told me, without apology, that the technician had to go to an emergency (“more profitable”) call. She couldn’t even agree that Beutler should have at least given me a courtesy call. All Sharon could tell me was that the technician would call me when he’s done with the “emergency.” I wouldn’t be giving this terrible review had the EXACT same thing not happened in the past with Beutler. Now I’ve requested that a manager (Ray) at Beutler give me a call. I highly doubt that he will because that’s been my experience with Beutler.NOW IT'S BEEN 5 FULL DAYS SINCE THAT BOTCHED MAINTENANCE CALL - Still, no manager from Beutler has called. Worse, the condenser that was working fine before the tech showed up is now not putting out cold air. I think he drained the refrigerant. Glad I took a video and photos of the whole mess!Oh regarding your response. You're just playing to the crowd. I got a read receipt when I emailed my complaint and request for a call over a week ago. You have my contact information.

The technician were excellent in doing the job. He was knowledgeable, courtesy, and respectful of our home and privacy. Thanks Farid for a job well done.

Annual heating maintenance service performed by John D. As expected, did a thorough and professional job, conducted in a timely manner but with no rush. Also replaced customer-provided furnace filter. Explained service and assured furnace in proper working order; did recommend the installation of a surge protector to protect the HVAC electronics. Use of tarp and shoe-booties inside the house is also much appreciated.

Chris quickly found issue and fixed it. He explained the issue and recommended optional services clearly and was very professional. I definitely will go with him for my future services.

Very professional. Great customer service.

Services were provided as requested

Giovanni is very knowledgeable and took care of my issue in less than 15-20 mins. Excellent customer service and very professional. Definitely will recommend to friends and family

Professional, on time and courteous service.

Chris S. was knowledgeable, courteous and honest. He appeared to do a good thorough job.
Ernesto was very thorough and knew his stuff. Treated me fairly and honestly I feel.

Great service. Love this company. I would recommend Beutler Air Conditioning & Plumbing to anyone. Our service tech Alex was great.
Thank again

They were on time, professional, neat. courteous. Thermostat issue resolved - Did not pressure me to purchase anything.

I WOULD LIKE TO COMPLIMENT ERNESTO FROM BEUTLER AIR CONDITIONING & PLUMBING. HE WAS VERY PROFESSIONAL AND KNOWS HIS JOB VERY WELL. THANKS ERNESTO FOR SUCH AN OUTSTANDING JOB.

Matthew was very polite and professional. Enjoy talking to him regarding my furnace and heating problem.

Very appreciative of the same day service especially during these hot summer days.

Excellent. Would recommend. Next day appointment and arrival within prescribed window. AJ was friendly and professional.

Fidel came to my home to give my heating/air conditioning unit a tune up I am pleased with the service because his work was thorough, and he took time to explain the details of his assessment of my system. Fidel was professional, and I will ask for him personally the next time I need further services.

Very friendly and super knowledgeable! Perfect customer service. Thank you Christian!

The technician arrived on time had the courtesy of using a shoe cover in my house w/o being prompted also he placed a cover mat on the work area to protect my floor. Invited me to see my unit in the attic and walk me through the entire process w/c I appreciate greatly. Gave me information on what possible issues I have on my furnace and available solutions. Not pushy to avail their services for the possible repairs needed. Ultimately fixed my furnace timely. Thank you he did an awesome work A+…

We scheduled an appointment for 9/3/22.They didn't show.We rescheduled an appointment for 9/10/22.They didn't show.This is probably the kind of service that you can expect from this company.If you go with them, good luck.If you read the company's responses to the one star reviews you will see a pattern of saying that they strive to improve their service.I'd venture to say that actions speak louder than words.

Friendly plumber, but company prices are an outrage. I called Beutler for an estimate to replace shower valves and tub/shower trim kits in two bathrooms. The fee for them just to come to my home was $79. The estimate given to do the project was extreme, nearly two thousand, and this was assuming I'm additionally buying my own valves and trim kits. The estimated time to complete the project was about 4 hours, you do the math. I just wish they could have informed me of the excessive pricing over the phone, It would have saved me money and time. Calling a different plumber and will update review.

Alonzo did a great job. Would like to have him come back for my next inspection.

Fidel Valdez of Beutler Air Conditioning and Plumbing was very methodical, answered all questions, and explained a number of issues to me. Overall, Mr. Valdez is an excellent communicator and totally professional.

A few months ago Beutler installed an entire new AC and Heating system. They followed up with an inspection and made sure we were happy with the unit and installation.As the weather got colder we called to have the system looked at again and they sent a great service tech, Freddy, to come out and make some further adjustment to improve the heating. At no extra charge. Freddy was very kind, considerate, and professional. The other techs and installers were as well, of course.Thank you Beutler!

Marcus was great & very professional.

After spending nearly one and half hour onsite, the technician was not able to figure out what is the root cause why the air conditioner is not blowing cool air. Finally he told me the low voltage wires at condenser need to be replaced which will cost $2800, plus bad capacitor replacement for $349. I called another AC company they fixed the problem in half hour with cost of less than $300.

Ernesto came out & diagnosed the problem quickly. He got the part replaced very quickly & got cool air coming into my 83 yr. old mother's house. Unfortunately she has other issues w/her system that will need to be addressed & we will have to deal w/later. Ernest was very professional, patient & informative. He was explained all that needs to be done w/the system & what our options are. He wrote a thorough estimate for future recommendations regarding the HVAC & discussed service plan options w/us. He gave us enough information to make an informed decision going forward.

This company performed unauthorized work to my home with my consent. They did not check with the homeowner and now that this has been brought to my attention I've reached out several times for further information in regards to this matter with nothing but run around information. Charlotte who I was connected with via live chat ended the chat after sending me a link to put in a service request which os not what I need. I do not need service I need answers and my home returned to its original state prior to the work that I did not give permission to be performed on my home.

Ian Stewart our Technician was very courteous and explained everything to me.
I will definitely use Beutler Air Conditioning and Plumbing again. A+

I was using this company through Home Depot. I’ve had an appointment with them for 3 months. They were to unhook my plumbing in order for my countertops to be installed. The day of my appointment the times for the plumber to arrive kept shifting. I waited 6 hours for a plumber to arrive. Gave up on them showing at 9:30 PM. No one called me. I’ve left several messages with no return call. I’ve already paid Home Depot for a service that was not performed. Big giant thumbs down to this company!!

Shahab an his men that installed my systemDid a great job 👏 very professional in what they installed. Tony was very helpful inIn Showing me and helping select the right system. The head BossThat Tony was talking 2 Closed the great deal he gave me. Thank you BEUTLER for all help. Barry Lopez from Sacramento.

The technician, Danni, was prompt, courteous, thorough, and very experienced. She came to diagnose my HVAC system and replace the main filter. I’m very happy with the service I received.

Ernesto was very professional, gave me all of my options, explained what else I should consider. Work was completed fast and efficiently.

Keith was very thorough & knowledgeable about my system & thermostats. He called to check if my system was smart compatible. It wasn’t, but he assured me that the old thermostats are still available.
Thank you Keith!

Never call them for service the worst company I have experienced. The 1st weekend of July my AC went out I called them CS told me if I sign up for their monthly service I would be a priority and a technician will come out tonight. I waited for them and nothing no calls. I called them the next morning CS said a technician will call me when he is on the way. Later that day CS called & told me my next available technician will be there next week. I cancel my services with them but they wouldn't cancel the monthly payment. CS told me that the Accounting Department has to cancel me, but the accounting department never call me back it's been 2 weeks, so I called them and they told me that they'll call me back. DON'T USE THERE SERVICE!!! They do a bait & switch tactics on customer who desperately need help

Bill Morrison and West Harrigan were friendly, neat and professional. Very pleased.

Alex was fabulous! He was here within an hour after I placed the service call. That’s the fastest anyone ever has gotten here to my house. He immediately diagnosed the problem, and had the part available in order to effect the solution. He explained thoroughly everything that was happening, and why he picked the solution he did. He signed me up for an annual service plan while he was here. If you ever have any trouble with your AC unit, you should call Beutler and ask for Alex.

We waited, but they didn't show up or even call on date of agreed install. Horrible customer service! We cancelled the order and will use reliable locals, even if a little higher priced.

Chris S. was the technician who performed our service. He was professional, had excellent communication skills and very experienced in performing his duties. He explained everything that he found and suggested ways to alleviate or remediate any problems. He respected my knowledge and did not make me feel uncomfortable contributing questions. He did not push unwanted services and he even respected my desire to do parts of the service for which I have the technical expertise. What really surprised me was when he said to me, I am sure that you will not have any problems when you perform that service. However, if when your doing it you have any question, feel free to call and we will assist you with free advice. Other companies would have said that if you do that you are on your own.I certainly would want Chris S. to come back again and be my regular service person.Eva Bell's husband

Very pleased with the service. The tech was very professional, took care to keep me fully updated on the situation, and did a great job giving me the pluses and minuses of several options moving forward. It felt like we were in very good hands.

Brian did a great job covering the proposal and the install team was great too. Had used Buetler for maintenance program before and was very pleased. This was a major 3 system install and results were the same...well done! !

Jesse Adora, the technician was good.

Fernando was professional and efficient.

Jason and Isaac are great guys and excellent at preforming their jobs. they explained to us everything they were doing while working as a team to complete the job on time. Before they left they cleaned up everything so we would never know the were here accept for the clean air we were breathing due to our clean air ducts.

Funny thing about being under warranty. Nick comes out about a week ago n assessed that parts have to be ordered for our AC and will take about a week to come in. Ok. I called today to follow up if the parts have come in. Receptionist replied that someone will get back to me within 24 to 48 hours! Just to check if parts have been ordered and arrived? Really! I’m sorry for being impatient!

Can't testify to their work because the service visit was nothing more than a sales pitch for new equipment and installation work we didn't need.

Through the years, of all of the service techs from Beutler that have provided services for my air conditioner and furnace, I was most impress with Chris A. He was very professional and through with the work he performed. He provided a detailed report afterwards and made helpful suggestions to maintain optimal performance for my furnace unit. Very impress and satisfy with the work performed by Chris.

Pedro Razo was one of four installers that removed two old HVAC systems and installed two new complete HVAC systems. When he began to install one of the condensers he detected a problem with it and told his lead installer who then got another brand new condenser delivered in a couple of hours. Pedro worked beyond a normal work day to get both systems installed and completely tested before leaving that day. I really appreciated them staying and completing the job in one day. Pedro was very helpful and polite and I am very happy to have had him installing the units. Thank you very much. 9/21/16

Great service!

Farid is a very knowledgeable HVAC technician. He was polite and courteous during his visit for my HVAC maintenance inspection. He did an excellent job informing me of all the things needed to maintain an excellent working HVAC. Farid was thorough and did an excellent job. I will ask for him by name for my next visit. I highly recommend him.

Salesman Brian Lawrence did not pay attention to our needs. He used the same old excuse for not getting his bid to us in a timely manner with the must have your email wrong. His bid was prepared sparingly with large excessive prices with little details. I do not recommend this company to anyone. Their prices are $ 4,000.00 to $5,000.00 higher than our middle bids received. I feel sorry for any other homeowners they may have already taken advantage of and price gouged.

Beutler is dependable and the quality of service is great!

At begining I thought was not going to do business. I'm glad I did. All my family are happy about the installation and the outcome I give Beutler AC and plumbing.and Jim the sales representative. Hector the tech manager. Chris a/c tech and Andrew Electrical tech thumbs up 👍👍👍👍👍 God bless you all. Thank you

Very honest, professional and punctual

First chatted with their manager Nick who was extremely professional and polite. Thoroughly explained the various benefits of upgrading my unit.The install was a bit more difficult than usual due to a small crawl space but Horacio, the technician was able to make it happen with the best customer service. Left everything cleaned up with a beautiful install.

Prompt and knowledgeable

My experience in the past with this company, was negative until Ernesto walked into my home. His warm and caring attitude towards my heating problems was genuine. Knowing my confidence level was low with this company, he reeled me in quickly with his honest, quick repair service, all at a reasonable cost. In addition, he discussed my options and warranty services available. No pressure to join, like in the past. I have to admit, I was truly snake bit prior with this company, but Ernesto regained my confidence, because of his knowledge, trustworthiness, and experience. When Ernesto came back downstairs, I was waiting for the results of his consultation, when in fact he had completed all the problems, such as loose wires, dirty flame sensors, and had checked all components so that my heating system was back in service. That's what I call, FANTASTIC SERVICE!!!!!!! Ernesto, thank you so much! Sincerely, Mary Randolph Btw, I signed up for the service plan as well

Excellent professional effective efficient. Frendly. Service provided by the. Technician. A completely satisfied. Customer on my part

Been using Beutler since moving into our home 20 years ago, and even had them replace our HVAC system a few years ago. After our experience this year, will not be using them anymore.Tried to make an appt back in July for AC tune up, but they couldn't get me in until early October When the date came around, nobody showed up. I called asking where the technician is, and they said that I wasn't on their calendar!! They said did I receive a confirmation call the day before, and I said no. So then I tried to setup another appt, which wasn't until late October. I asked if I could receive some kind of email confirmation as proof this time, and they said they don't provide that.Anyway, it's now late October, and the day before the appt, I did not receive a confirmation call ... so I call them to confirm! They said since I'm first up on the calendar that I won't receive a confirmation call ... what?? Anyway, day of appt, and after waiting several hours after the set appt time, I call asking where the technician is. They said they are short on staff and they need to reschedule to 12pm. 1pm rolls around and I call back asking where the technician is, and they said he's on the way. It will be 30 mins. 1 hour later, I call back and just cancelled. I'm tired of being jerked around.All I wanted was an AC tune up several months ago. Will be taking my business elsewhere.

Scheduled an appointment for afternoon on May 26th. They called that morning needing to reschedule for the following week June 2nd. They called to confirm the afternoon appointment at 10:30 AM on the 2nd. Then arrived at 6:30 in the evening to a business that closes at 5:00PM. Then sent an estimate claiming the customer declined service. I’m literally, as a customer service proponent, shocked at this lack of customer care.

Our person did an excellent job--very professional & knowledgeable --at the right price. Saved much $ from the other people that gave us estimates. We will use Beutler again when the need arises. Thank You

Got a quote for new HVAC system - fair price and next day installation

Technician kept me informed on when he would arrive. Very professional and efficient. Explained the one thing he noticed with the air conditioner as well as showing a picture. Doesn't need action right now but observe for future reference.

All went great. Farid was on time, very polite and professional, and explained what was to be done and how much it would cost. A very pleasant experience.

Very pleasant and efficient technician.

The service representative, Chris, was very professional and knowledgeable with excellent communications skills. Chris inspected the system thoroughly and be provided us with a clear assessment and sound recommendations.

I am disappointed. I was lied too and feed some scare tactics. I paid $89 for tune up and then told there were major issues with our furnace . I was even shown picture of a major oil leak. I of course didn't go up in the attic to look. But my husband did when he came home from work. No visible oil leak on the plywood like the photo the technician showed me. We just had a second opinion done. The second opinion said there were no oil leaks at all nothing on the plywood or unit to indicate an oil leak.And the rust the 1st one said there was on the unit 2nd one said there is no rust or cracks.As for the tune up it was done.But being told things that were not true and then being told my whole unit needs to be replaced. 2nd technician said the unit is in working condition and no need to replace it.

Fidel did an excellent job walking me through the diagnostics and provided me with several options to repair my A/C and furnace. I requested a second opinion from a second company and they came to the same conclusions that Fidel did. Hopefully the crew performing the actual labor does as good of a job as Fidel did.

I called on a Saturday morning to schedule a/c repair. I was promised a call back to schedule the appointment. Nobody called, so I called back on Monday and rescheduled for Tuesday morning between 8 and 12. Nobody showed up or even called. When they finally called back, they were rude and tried to insinuate I had never had an appointment. When she finally found it, she tried to blame me for the fact that their CSR spelled both my name and address incorrectly. Next, they said they were blowing off the appointment in favor of customers whose systems they installed, despite the fact none of the seven or eight people I spoke to EVER asked about that. Super rude and unprofessional. I told them that my husband is a veteran who has health issues and needs the AC working but they don't care. Don't bother with these unprofessionals.

Utilized this company through Home Depot. The disconnection of garbage disposal, kitchen sink faucet, gas stove went well with a plumber who was knowledgeable. The trouble was with a different plumber sent to reconnect the devices listed above. The office gal said that the plumber would carry air gaps, pvc, etc in his truck. When this plumber arrived, he rolled his eyes when I repeated what the lady had told me. He said, quite derisively, that he carried none of that.on his truck so it would cost $500 to get the materials from HD. He was argumentative and unprofessional. As we were discussing this, he went outside (I thought to his truck). He just left. He did not even install the disposal or reconnect the gas stove. Will never use or recommend this company. So disappointing.

My wife just received a cold call from them today trying to sell or schedule an estimate regarding HVAC service. She listened to the call and politely told the salesman that she’d talk it over with me(her husband) first since I was taking a nap and the salesman said “you need to talk to your husband to do this?” and she said yes when it involves someone coming into our home. First off that was really condescending and two, unprofessional. Never used this company before and with that experience never will. My parents use Buetler, now they won’t and we will tell everyone we know. Train and monitor your sales people on the phones making cold calls. Terrible...

I’m a bit frustrated with my recent interactions with Buetler. The initial installation of my HVAC system was completed a little over three years ago by Buetler. I was happy and content with the installation and the service that I received at that time from Buetler. I was especially pleased with the Warranty‘s that I was given specifically 10 years on any parts or two years on labor. Now this is my third season, using the HVAC air conditioning system. I noticed that it was not cooling, so I called Beutler attempting to schedule an appointment. Unfortunately, I had to call back at least three more times because the initial appointment was made incorrectly and for the wrong day but eventually I did get the appointment and the technician did arrive within the four hour period between 10 and 2. After the technician finished his assessment. I was informed that the fan motor for the outside condenser units needed to be replaced. I was told that the part was under warranty but that the labor warranty has expired and the labor to replace the fan motor would be $480. Now I researched replacing a fan motor for a condenser unit and determined that, it would take probably less than an hour to replace the fan motor so I’m left to think that Buehler is charging me $485 an hour for a technician to to replace a part that is easily accessible, and relatively simple to replace. Now of course I’m not an HVAC technician. I’m actually a registered nurse by trade, but from my research I’ve concluded that the labor charge seems to be exorbitant and I questioned whether I should pay this exorbitant fee or possibly just replace it myself. I am going to call Buetler and discuss my concerns and we’ll see what the outcome is

The person, who came and did the inspection, was terrific. Showed me pictures of issues with my unit. He contacted his supervisor and shared the pictures with her. It was such a pressure sales pitch!!! Like, Would you drive around in your car if you had a buldge on the side your tire. Etc.. etc. I told her that I was having surgery in a couple of days. She said that she could have Randy come over he can show you the different units right now. No thank you. Then how about tomorrow. We could save you $4,000 because the prices are going up the first of the year. Oh my goodness. I would not buy a unit from this company. WAY TOO MUCH PRESSURE.

A/C went out at my home. Called to have service technician see what the issue was. Findings were the system was 29 years old and that due to wiring they would not operate. Recommended new A/C system of course. I went home opened up the A/C and reason it was inoperable was because twist cap on wires had broken creating faulty contact between the wires. How did we not find this issue is besides considering I have no A/C experience whatsoever.

Very helpful and informative!

Excellent service and professional everyone in the team! They covered my brand new wood floor and didn’t make any mess. They were on time and provided information to me when they will be done. They installed new heating system/ new AC unit within 2 days! We are really happy with the service!!
Thank you

My representative showed expertise about hot water heater systems. He gave honest answers and was extremely professional.

Ernesto was very professional and took the time to explain everything to us. He recommended several services and continued to be polite when we declined. His penmanship and writing skills are very good, which is rare these days. He represents the company very well.

Farid was prompt, knowledgeable, and friendly during my HVAC inspection.

Patrick was prompt, thorough, professional and communicated well. We are requesting him for the installation of our new toilet

Jason & Alfonzo were on time, explained the entire process, very knowledgable, detail oriented and cleanup following the job. They were also very courteous and respectful of our home. Would request them for future work.

Adam was awesome. Friendly, professional, and straight forward. AC works great now. Thanks, brother!

Marcus was very professional and knowledgeable. I appreciate and will follow his recommendations.

Technician did an excellent job and fixed the problem.

I use to deliver product to them in Sac. My father owned PLYCO

Randy and Nick came by and gave me a quote for leaking main pipe.

Elliot was very professional and thorough in his assessment of our HVAC system. He did a great job.

Jason and Alfonso did a great job cleaning our ducts and HVAC system. They were very impressive. They cleaned up when they were done and put everything back as it was. Thanks!

Our heater was not working, so I called Beutler. Ernesto responded to our call early the next morning. He was very professional and knowledgeable. He explained our AC/Heating problems in detail. He was not pushy or just trying to sell us a new unit. He was very honest. We did sleep warm that night. Thank you Ernesto!He contacted his company so we can have a Comfort Advisor that came that very same day. Ken Hartman came to advise on our AC/Heating unit's issues and helped us to finance for a very needed new AC unit. We agreed and signed. Beutler's crew came through the very next morning. Crew was professional friendly and warm. I felt very comfortable with strangers in and out of our house. Not a worry in the world. Our new AC/Heating unit was installed by 3:00 pm. The job went smoothly and everyone knew exactly what to do. We are pleased and very satisfied with this company.A shout out to Dave, Arash, Andrew and all others that worked so hard and efficiently today. Thanks to you all, we are warm, relieved and worry free tonight.We will definitely recommend you to our friends.Thanks Beutler for striving for EXCELLENCE ! ! ! That was definitely achieved!

Technician was in time, very professional. Went out of his way to explain any potential issues with our system. He took his time and treated us like his top priority.

My technician Horatio was perfect. He checked everything out with my water heater. He was pleasant and easy to work with and very knowledgeable. He was also able to clear a drain that no one else had. Thank you so, so, so much for coming out. I will always recommend Beutler.

Service Person came to my house to replace thermostat. He was on time. He was very knowledgeable and patient answering my questions. Very nice too and professional. 100% Satisfied.

Fidel was dispatched to my residence for an AC Tune-Up and went over and beyond in the service he provided. He answered all of my questions and left everything cleaner than when he arrived. He was very respectful, considerate and provided useful tutorials he didn't have to! Ultimately, he put me at ease very quickly that my AC care was in good hands. He displayed professionalism beyond his years and I would recommend his services to friends and family.

I had a new system installed by them. Marcos was great. He worked with me to make sure I had exactly what I needed for a price I could afford and he was always available to answer any questions I had. I would recommend him to anyone I know that is looking for HVAC work

Ernesto was my Service Specialist, and he was friendly and knowledgeable. Highly recommend.

Referred to another tech. We’ll see how that goes

Our furnace had stopped working for about a week. When the crew came in to fix it, they only took about five hours to replace the furnace and install a new air conditioner. I was very impressed with how thorough they were.

I got a water heater from Home Depot and asked for installation and Beutler Co. Rep. came and their price is outrage these people bunch of scam artists pray on people when they are desperate , charging $1600.00 just to install a water heater and when i asked them how many hours it takes the rep. said 3 hours and i asked how much is the charge per hour he mentioned we charge per job not hour , 1600.00 for 3 hr job , a Doctor office visit is the most 300.00 a lawyer charge 350.00/hr . don't trust this people and i don't know if Home Depot know these Co. is ripping people off.

Excellent service, fast honest and well done.

Very friendly and knowledgeable

Zach is a great representative of your company. He is very courteous, pleasant and happily answered all my questions. He is extremely neat and left my home immaculate. He worked non-stop!

Great service,could not have been better.Everything was explained to me, highly recommended

We've made an appointment through Home Depot. Upon confirming the appointment both via phone and text message, nobody showed up. The worst part is after calling Beutler, they said it was my fault, stating that they couldn't get a hold of me and they've sent the technician somewhere else. Worst customer service, my money will be going to a company that cares.

We recently had an issue with our HVAC, keeping our house cool. Chris A, the HVAC tech, took the extra effort to fully diagnose the issue with our HVAC and fix the problem. Chris also took the time to explain each step along the way in both the diagnosis and repair. Since the problem cause was a warranty issue, it was no charge for us. Looking forward to a cool summer, courtesy of Chris at Beutler!

UODATE: I did reach out to Ray who never responded. I called your corporate office and they were the same as the service rep., Fidel. Again you have been such a big disappointment. I will NEVER recommend or use BEUTLER.My landlord made an appt. for my AC because it is not working properly. The Appt. was for 7/2/2019, between 3&6. No one ever showed up so I called Beutler , spoke with Sharon. She informed me the technician called 3 times before trying to come and no one answered. I informed her, she was calling the landlord, I do not know why he did not answer but I have been waiting all day. She rescheduled for the 7/3/2019, between 2 & 4. She took my number and said they would call before arriving. The landlord was informed by Beutler and myself. It was fine with him. On 6/3 , the technician arrived. I texted the landlord once, & called him twice to let him know the technician was here. He never responded. My husband had to physically go to his residence to get him twice before he came to talk to your technician, as Fidel waited for payment and discussion of the problem. Fidel said it could not be repaired. It needed to be replaced. This was the second AC company that has said that. I ask Fidel if he could give me something saying this as the landlord is refusing to replace it. Fidel said only if I paid him the $89.00 that was due for the service. I explained the landlord made the appt., and he would pay him which he did. My issue is, my landlord refuses to replace the AC. I need to take him to court and I can not even get something saying you came out and it can not be repaired, because I personally did not pay the bill. The landlord will not give me a copy and I have nothing to prove in court someone came out at all. He is saying that I never answered his calls the first day they were supposed to arrive. Even though they never called me, they only had his number. I find it hard to believe that because I personally did not pay the bill, I can not have a copy of the report, and or bill for the service so that I may go forward in getting my AC replaced. I guess money DOES talk. Just my opinion, but it would have been no sweat off his back to give me a copy of what he gave the landlord since I am the one living here.

We were very please with the professionalism of Bill. He was polite, courteous and efficient. I could tell that Beutler trains their employees well.

Ernesto is fabulous! Professional and friendly, wonderful addition to Beutler.

Very pleasant and comfortable experience. Randy was pleasant and his has a pleasant and helpful manner.

Our HVAC system was 25 years old and we needed to get it inspected before winter to make sure it was good to go...good thing we had Beutler come out and inspect and test it because various components had already begun to fail and others (like both fans) we on the way out and the heat exchanger looked bad (which was confirmed cracked after installing the new unit). The whole team, service inspector, bid salesman and install team were all very courteous and all performed exactly what I would expect from a topnotch company.

Service tech Ernesto, punctual, courteous, and very knowledgeable.

We recently had our ducts cleaned by Beutler and Jason and his team were very thorough. He showed me every component before and after and explained every process. They were very clean and efficient.
Thanks Jason

good service, took time to explain the issues and options.

Jared installed the new toilet, he was pleasant and completed the job to our satisfaction.

The ONLY good thing about your company is Isaac Pasine the service technician who was able to fix my a/c. I was not going to write a review, but when I received a call today cancelling my tune up appointment that was made three months ago because of emergency problems I needed to share my issues with your company. I also had emergency issues this summer and they were not handled as an emergency. I called another company and they fixed the problem the very next day. The unit was installed by your company that is why I called you first. NEVER AGAIN WILL I USE YOUR COMPANY!!!!

Chris was awesome!! Super knowledgeable and great about walking you through what’s up with your system. He was very clear about billing information and costs.

On time and did a good job.

Old system gone and needs to be replaced. No charge for second repair call.

My Central Air Conditioning wasn't getting cold enough Beutler send a service man out to evaluate my system for $85. The result was my ac fluids in spec and compressor drawing a little to much current and the evaporator was dirty but after he left I checked myself in the Attic and the Evap door was never opened you can tell by the tape....he lied. Hired another company today and they checked fluids and found my return line form the compressor is colder than my sent line that there is blockage in the evaporator...all Beutler wanted to sell me is cleaning services and try to sell me another unit because mine is 12yrs old....be careful they are trying to sell you something not find the root cause or fix because I told the guy something is not right it was 80deg outside and I said if I put the thermostat on 72 deg it should go there but the tech said it was just fine I have a bad thermostat.

Nice friend ly employee s who love taken care of there customers

Very nice and professional and he did a great job!

Ernesto was very polite and knowledgeable. He explained everything that I needed to know and was very helpful.

The technician Ian Stewart arrived on time.
He was very Knowledgeable,neat and very courteous. did a great job explaining everything when done.

I had been thinking about replacing my old Air Conditioning and Heating units for a few years. Then I was at Home Depot, and spoke with a representative and made an appointment with a Comfort Advisor. Mr. Ron Eggers arrived on time and we talked. He was very friendly and a good listener. He did his review of my home needs then provided options and recommended the size of a unit. I let him know that I was on Disability and had a limited budget. He then provided me with different financial options. I decided which would work for me. The unit were installed the next day with Pedro and Andre being the Service Technicians. They were very professional in talking with me and in assuring that they would take the precautions of not littering my carpet with any removal of my old unit and installing the new unit. I had a medical appointment while they were installing and they assured me that my house would be safe while I was gone. They were very friendly and informative in answering any questions I had. Ron also showed up when the technicians arrived that morning. I also appreciated that Ron followed up with me a couple of days later after the installation was complete. At this point I feel I have made the right choice in choosing Beutler AC & Plumbing Company.

Randy IS the RIGHT person for replacing your Hot Water Heater‼️ No nonsense, No BS, just straight forward facts & actual costs. Very knowledgeable, friendly & big time Integrity.

Beutler Air Conditioning repaired a water drainage issue for us. Did a great job. Great service technician efficient and very clean job done quickly in one visit.
Highly recommend them

I failed to notice that I left the fan on my unit. The technician kindly pointed out my expensive oversight. He was very kind and professional so we were able to laugh about it.

They did an AC tune up they were great bath in friendly they told me everything else I need it in writing there a fantastic company

Canceled their service but still recieved an invoice.

M atthew was efficient and very professional. A great representative of your company.

Mr. Julio provided courteous and professional service.

Good customer service very supportive.

Chris A. was on time and very professional. He explained why the blower motor needed to be replaced and how it worked in the heating system. He did a great job!

Beutler has done an amazing job of replacing my water heater, the furnace and the AC. Jared Banks and Vladimir came yesterday to install the water heater. Both guys did a fantastic job! This is the 2nd day that Mohammad Akhtari, Noor Akhtari & Arif Mahboobi are here to finish up installing the AC & the furnace. I commend all Beutler workers for their courtesy, dedication and diligence in performing all the necessary work to get this project completed. I was given regular updates by Mohammad all throughout the day—this was awesome! All workers have been very conscientious and careful in the delivery of their tasks, & are truly dedicated in completing the work as promised. Beutler, your workers rock! Thank you for all the hard work! I give you all 10 stars!

Ian was a great guy and did a nice job giving us an honest picture of our situation. One thing I appreciated is that he didn’t harangue us endlessly about a new system. We’ve gotten pretty up with that stuff with other vendors. Time is precious! Overall, a very good experience with the company.

Extremely tight run ship, very big on training. One of the biggest and best in Sacramento

Rep was very informative and courteous.

Update from below post: Shortly after leaving the below review, I received a call from Beulter stating they had an opening rom 2-4 pm on the day they canceled on me. I figured I would give them another chance to get the job done since they were the company that installed the unit and I already took the day off work. The tech arrived on time, did the service I requested, tried to up sell me a couple items, I'm guessing from management pressure. Tech stated my 3 year old system needed 1 pound of refrigerant. I said ok but shouldn't closed systems not need to be refilled unless there is a leak. Got a story to which I gave him the benefit of the doubt. I ran new thermostat wire due to only having a 5-wire run and the fan never worked on its own after they installed it, and the tech charged me to 1-hr labor to rewire the thermostat. OK no choice i guess. I joined their repair program due to it getting me a 20% or so discount on todays check up and service. The club gets me 3 more system check up and cleaning for the next year. Total out the door cost was over $400 which does include the next 3 check ups. Original quote for today's check up was $59. Feeling a little ripped off but will see how the next visits go. I will say the A/C is working great and feels colder since the tech left.——————————————————————————They installed a heat pump for me 3 years ago and it went very good then. Prompt service, always answered the phone. I set up a routine service appt. and they canceled on me less than 24 hrs before they were supposed to arrive. I took the day off work to be home for them. When I called back, they told me they could not fit me in for another Month. Very frustrating customer service. I requested to speak to a manager and was told there is no manager that I could speak with and they can have one contact me back within 48 hrs. Now I need to find a better company with appropriate customer service.

Erneso (technician) showed up on time and was very professional. He did his Heating/Air tuneup and was on his way. Thank you Beutler and Ernesto. I will call you again

Ernesto was professional, courteous and got our air back up and running quickly in this crazy heat wave! Also, provided us with lots of information on do's and don'ts to maintain the system! Highly recommend him!

Thomas was very professional. He worked quickly and efficiently. Wore Booties in the house and gave a concise wrap up. A truly pofessinal technician.

Good service good tech

Ernesto is a convincing service rep. for Beutler. He has come in the past and again today to do a maintenance check on my heating system. He has a pleasant, relatable manner. He's low-key with no pressure. Gives a full explanation of any issues he finds and I am able to trust what he says. I highly recommend him.

This is what I expect as a customer, a service technician that knows his job! A no B/S technician who can diagnose the problem, and repair it without trying to sell you a new system that would be extremely, expensive! He was pleasant, easy to talk to! and explain the problem with your AC unit explain the cost, and repair the system.

We had a very positive experience! Tech was so thorough with explaining what he was doing and inspecting everything.

Thomas was very thorough with his diagnosing my air conditioner problem. He tried to get the unit fixed, but had to order a new compressor. He did a very good job on a very hot day.

The guy who installed our sink,faucet, and garbage disposal was thoural and did a great job..we are very happy with the service..

This is a very reliable, helpful company. I will call them first if I ever need help again! Excellent customer service!

I’m very pleased with the response time of Beutler but also the knowledge, professionalism and honesty that Ian (Service Tech) displayed. These types of problems are not understood by the average homeowner, and it’s easy to be taken advantage of and you often aren’t even aware of it. I really appreciate Ian’s work and helping to fix my AC unit at a cost that works for me.

I have gotten great responses from Beutler and a very professional approach to service. Ian is very representative of the level of service I have seen from Beutler. :-)

Great experience with Beutler, having a toilet installed. Polite, informative, clean, thorough gentleman told me everything that was going on, wore shoe covers, and did the job quickly and well. Very happy with the experience. Would definitely call them again. Glad Home Depot has made them their new installer.

Danielle the tech was very professional and thorough both inside and outside the house.

I had service call for my AC on July 14th 2022. I was told that get a call on Friday the 15th with the part information and the price. After not hearing from the service technician called back on July 20th in was told he would be given me a call later that day. It's July 23rd and I still haven't received a call or the pricing for my repairs.

I purchased an entire HVAC system from them just over 2 years ago, already broke down 3 times and I even paid for a yearly maintenance so it wouldn't break down on the first HOT day. no luck! BEWARE OF THIS COMPANY! they DO NOT STAND behind their work or product!!! They told me to take up product quality with the vendor of the equipment! ZERO CUSTOMER SERVICE and I thought being backed by HOME DEPOT it would be better.. it was NOT!. I will never use Beutler for anything anymore. I got another plumber to fix he took 10 minutes and it was done! and it was a part from their NEWLY installed unit.. sad..

Outstanding experience with Beutler, experts put our minds at ease with detailed explanations of our options, honest recommendations and flexible timeline for the job to be done. The installation professionals had the same level of respect and knowledge, with an excellent job done in a short period of time. House now cools and heats 10x better than previously with lower fixed costs.

Service provided was hvac check-up. Technician was professional. Very thorough and helpful explaining everything in detail as I watched. Excellent service.

Chase was very informative and explained everything to me before he did the inspection and air conditioner cleaning . Took his time but did a complete job. Very glad he’s employed by your company ☺️

On time, in fact early which was terrific. Changed filter, fixed noise problem quickly and effectively. Nice man!!

The guy did a wonderful job restoring our AC! What a lifesaver! Very professional!

Our AC went out and it turned out to be very minor fix. Farid was professional and courteous. He was honest and did not try to sell us anything we did not need. Thank you for your service and integrity!

Made replacing our water heater much less painful than I was expecting! Randy was very knowledgeable and took the time to explain everything to us! Vladimir was also great! He installed everything in a timely matter and was very friendly! The woman who originally took my call was also great and super helpful(I have unfortunately forgotten her name) I appreciate all the hard work and will certainly recommend them to others!

Service was above par, the technician was knowledgable, and professional. The time taken was minimal.

Great. Ernesto knows what he's doing!! Best Tec ever.

Very professional, arrived early, fully explained what he found, and didn’t pressure me to purchase unnecessary repairs. I highly recommend Ernesto.

I had Jared come and replace my water heater. Not only did he do his job but he gave me good insight about some plumbing I had done from a previous company and how it needed to be improved. Super friendly and helpful. There is a new manager Nick who then also came by to check on the work and make sure I was pleased with the service. I have saved the phone numbers for these guys and definitely plan to use them again.

Intentionally made my heater inoperable and told me I need a whole new system. I had another company come out for a second opinion and they told me whoever came to look at it last sabotaged the unit. New company had it working in an hour.

The tech, Roy, showed up within the timeframe given, diagnosed and repaired the problem, and performed a safety check of the system in a timely manner.

I booked the service as I needed to replace a shower valve and was invented by a coupon via email. Each touch point, from the first click to the scheduling call to meeting the plumber was efficient and professional.

Ernesto was very informative and gave me all the details I asked for regarding my AC unit and furnace. He even took pics of the issues I have with my furnace in the attic. Great customer service!

Installed hvac split system. I thought rather expensive. Installation took some time. Dwayn the installer did a very good job under difficult weather. The follow up was mishandled. An opening was left in my basement. Contacted by Dave to make appointment and was told be here 10 to 12 then found out it was 10-2. Waited Bobby was here at 2 pm. He was not aware of situation and did not have necessary info or material to repair. He did the best he could and was very apologetic and said he would come back as soon as possible. He was a very good representative of Beuler.

Zadar was professional and courteous.

My original review is below but I am adding this update and reducing my rating to one star. Terri W. at their office has so far been next to incompetent. She has not completed submission of my SMUD rebate paperwork. It has been 5 MONTHS since my install was completed. She also did not send me my paperwork for the water heater portion of my project and my city inspection was late.I needed a new HVAC and water heater and started shopping. Beutler beat the price I was offered by the other company in my area by almost 15% because of their connection to Home Depot. John S. helped me get everything picked out, outlined all the work to be done, all costs, and set me up with an install as soon as possible. The other company wouldn't come out until the next week. He's been pleasant to work with. I have an old home and the install had a few bumps, but nothing extreme or out of the ordinary. I ended up with even better equipment than I ordered due to some stock issues with the supplier and it didn't cost me an extra dime.They took care of me on the project but have screwed everything else up since. Buyer beware.

Chris Aguirre was great. He was very kind, informative and very skilled as a technician. He got our system up and running in a short time. A cool house equals a happy family. Thank you so much....

Air conditioner needed repair. Serviceman came on time, in fact 10 minutes early. $89 charge to show up. Determined the compressor wasn’t starting. Put in a booster part. The part is $43 on Amazon. He charged $399 . Total cost of the repair was $488 for a 20 minute repair. Very costly service. I would try another service company.Two weeks later it broke again, I had the complete unit replaced by Clarke & Rush. I wasted the $488.Buetler should have diagnosed that my unit needed to be replaced. I would NEVER use or recommend this company to anyone.

After the power outage on Friday, my a/c wouldn't come back on. After checking the circuit breakers, etc. I called Beutler thinking they were local. They advertise 24/7 emergency service. No one answered the emergency number until 1 hour after opening on Saturday morning. I was so disappointed, but signed up for an appointment from 2-6. No one showed, no one called. When I called and someone finally answered they said they could come out on Monday afternoon. Not acceptable, especially since I explained it was 91° in the house without a/c and my 87 year old mother was uncomfortable. Never again!

Thanks to Roy Stamper in guiding me towards the best possible solution on my home A/C replacement. He made the process simple and was able to have my system installed the next day, just in time to beat triple digit temps.

Mr Ernesto was very good and explained every thing to use think you Mr Ernesto

Chris showed up on time and was very patient in answering all of my questions. He walked me through the repair he was performing, and provided some additional tips to avoid future issues.

Ernesto was not only very timely, but courteous and professional; he looked like a professional and conducted himself as such. I am very pleased with my experience with Ernesto and would recommend him to anyone.....BEUTLER YOU HAVE A GOOD EMPLOYEE, I HOPE YOU RECOGNIZE ERNESTO IS AN ASSET TO YOUR COMPANY! (CUSTOMER R. DAVIS)

Good service and prompt on time service. Quality repair. A little pricey but at least I know the work is done right and professionally.

Already shared my thoughts. Don't know where my comments went? Installation of my heating system, outstanding job. Very professional and knowledgeable in all aspects of Installation of my hearing system.As far as repairs of the old system. He should of known the old type of unit I had and been prepared to have the parts on hand to fix it, but none on his truck. Very unprepared to service my old heating system. I fixed it with a hammer after he leftand I had heat all night.

On Sa 08/15/15, Ernesto M. from Beutler Air Conditioning & Plumbing based in Woodland, CA arrived to complete a diagnostic check of our AC unit. Little did we know of our dancing fan, corroded Kick Start mechanism, and low R-22 refrigerant. Ernesto M. explained each issue and visually pointed out each concern. With peace of mind, we approved all his urgent recommendations to get our AC unit to functionality days before a weekend of out-of-town guests at our home. Ernesto M. did SO RIGHT by us that we agreed to the Beutler Annual Service Plan (which resulted in additional $avings). Ernesto M. stood by his work and his company and our home benefited from their quality and integrity.

Knowledgeable, professional and well versed. There was no pressure to immediately jump to a solution. Just laid out all the facts of repair versus replace for our HVAC system, and broke down all the parts and what they would cost if we chose the repair route. Even worked on scheduling us for the follow up appointment that we need. I feel well taken care of.

Tech was on friendly and professional. Install was quick and seamless. Very pleased.

Friendly, professional and on time!

Ernesto was very professional and knew what he was doing. He explained the problem with the air conditioning unit and promptly fixed it. The whole experience dealing with Beutler was very good. Highly recommend this company and Ernesto.

Excellent and timely service!

Ernesto. Very courteous and professional. Well done

Ashneel did a good job in checking my split air conditioner. Very thorough and nice young man. give him a raise. Gloria Bone

The administrative staff was absolutely no help with obtaining rebates from Roseville Electric - didn't answer questions or return any email or calls. General Manager didn't even return my call - very poor follow-through.

No professional pride in workmanship . We have photos to back up this claim.We could send them to you if you like.AC and Heating has not passed inspection yet . Water leaked on to Furnace after first rain . That has been fixed. Technician still has to come back to fix large gap where hose comes into the house from the wall from the AC.Hopefully it will pass inspection then.

Everyone has been professional and courteous

The lack of professionalism we have received from Beutler is overwhelming. We were given a quote and agreed on a unit and installation of a new ac unit. When the day of installation came and no one showed up I reached out to learn they didn't have the unit we agreed on in stock... and no one bothered to call and tell us. So they were supposed to come today to install a different unit (different brand and model that we are never sent info on even though we were told by Teri she would get the info to us). Well, this morning came around and we received a call from the employee who was, I'm assuming, going to do the installation. He said, did Brian (the salesperson) tell you about the scratch and dent on the unit? Nope! He sure didn't. Not only was there scratch and dent but the coil was completely busted so it wasn't able to be installed. My husband spoke with Brian who said we would be contacted today after they looked into some other units around noon. 2pm and no calls and when we call him we're sent to vm and no return call. Needless to say we will no longer be doing business with them and are stuck with no AC and 90 degrees inside our home and a week behind trying to get a new ac when everyone is booked a week or more out. Totally unprofessional and absolutely disappointing service from Beutler

Chris from Beutler is a very knowledgeable professional. He was patient to explain what the problem was, and how he planned to fixed it. He also provided other options for remediation. It was a great experience to have him service the unit.

Very professional courtesy. Explained everything in layman terms. Friendly

Roy was very professional and experienced in troubleshooting the problem with my heating system.

We worked with the Beutler Salesperson on a Monday morning and the installation crew arrived that same afternoon! They worked until 10:00pm that night and were courteous, clean, and friendly. It was a wonderful experience and I would highly recommend them for your AC and Heating needs.Update: we used Beutler for our annual check-up. I have never seen a more thorough inspection of the entire system. Very professional, clean, and thorough.

The technicians were both so nice and didn't go over my head with technical details when describing the repairs needed to my plumbing system. They also offered me multiple approaches to tackling the repairs I needed to ensure I approached them in the most cost-efficient way possible. 100% would hire these guys again.

Technician doesn't speak English, or barely. I need water softener replacement, he knows only water tank . He has no recommendations, don't know the price.

My highest appreciation to Chris. My previous service appointment had been cancelled again. Heat emergencies. Chris made an extra effort to service this customer and was excellant. Explained what he was doing, was freindly and thorough. Great job!

Good service

Andrew Galvan was the technician who came to my house to perform an annual cleaning/inspection on our A/C and heater unit. He was incredibly knowledgeable about the system, and I was very impressed with his overall A/C and electronics knowledge. While he was working on our system, he got a call from another tech to help them understand the issue they were facing, so I can testify that his colleagues think highly of his knowledge. He was also very courteous and respectful in our house, being careful not to damage anything or track dirt. If you call Beutler, make sure you ask for Andrew!

Fidel was upfront and honest with me with his consultation. (I double checked with others and they came to the conlusion) He listened to my concern and thoroughly inspected my unit. Instead of putting on a part I didn't need, he found that my coiling was just tangled. He saved me thousands just by thoroughly inspecting. He has reaffirmed my confidence in Buetler. And when I need a replacement, I will call them first.

Aldrin C was even early but confirmed with an appropriate call prior to new time. He was friendly and took to the service of our A/C unit after learning the access areas. He gave us a detailed report before he left. He pointed out and showed us some areas he found before closing up the unit.Everything has been working very well since he left. We were very pleased with his attention to detail and friendly responses to our questions.He called in to the office about my request that he put back in our old Beutler thermostats because they were easier to read than the newer ones we have. He was told it would cost $95 each to hook them back up. I declined the additional cost of $190.(Minus one star for this gouge offer and this does not reflect on the rep) We would have been glad to pay a more modest amount for his time. Overall we were pleased with the service rep.

Great job, on time and very professional. I was so lucky to get Roy to fix my A/C..... he was the same tech who came out the last time, six years ago. He sure understands electronics and was able to walk me thru the problem. I will not hesitate to call them again!
Dave

Fidel was knowledgeable, attentive, and a pleasure to work with.

Very nice, thorough, and helpful.

Beutler was able to schedule our exams and estimates late into the night. My parents had a leak in their bedroom ceiling coming from their HVAC at 11:30pm. We frantically looked around for places open 24/7 and found Beutler. They scheduled us for 8:00 am and Alex came right away. He walked my parents through what he believed would beed to be repaired. He was very professional and thorough. Another technician, Tony, came out to give the estimates. All were very knowledgeable and professional. Thank you to the whole team for your hard work!

DeMorra M did an outstanding job with my service today!!!

Great service, polite and friendly

It will be great to have our heat and air back in running I can’t wait it been a long time for this to happen thank you

Tech was very helpful and courteous with diagnostic check of my furnace He explained my repair needs as well as other options that I may consider .Any questions that I had he answered to the full. I was able to understand even though I have little knowledge of furnace or a.c. repair. I felt that he had my interest as a customer ahead of just making a sell for his company. I would recommend to anyone who needs repair or service to use his company.

Chris B did a fantastic job installing our new furnace and air conditioner! He clearly explains everything he’s doing, and is an absolute pleasure to work with! I would highly recommend Beutler and Chris B to my family and friends when they need to have new units installed into their homes.I have also been fortunate enough to work with Roy, another Beutler technician, who handles all of the maintenance service for my furnace and air conditioner at my primary residence, and my rental home.Both of these men do excellent work, and they are very truthful about what needs to be done, and not be done. I feel no pressure to have unnecessary work done when working with either one of these men. I will continue to specifically ask for their help as necessary moving forward.Thanks for everything guys!Best regards,Gwynne B

Jared was very good at figuring out what the plumbing problem was and offered really good advice. We'll follow up with Beutler as needed
p.s. The front office and the dispatcher were also great. Thanks, Beutler!

They've been very professional and polite.Very accessible on the phone.I had to install one new air conditioning unit; and when I need to install another unit, I'll definitely go with Beutler. Roy Stamper, one of their comfort advisors is very knowledgeable and helped me through the process of buying a new unit that was right for my family.

We have used Beutler Air Conditioning & Plumbing for over 19 years and have been completely satisfied. Their service personnel are excellent.

Farid did a great job resolving our SmartVent issue. He was able to complete his repair quickly and with minimal disruption. He is very friendly and helpful.

Ernesto M was a wonderful technician who maintained on furnace this year. He did my A/C before and I'm glad he came back. As with others, I recommend this tech but fault the company for its high prices to fix anything.

All was great. Ian was very professional and knowledgeable. Thanks so much

They installed the system when the house was built. It apparently was done poorly and had a fast leak. They sent out a tech who wasn't courteous, didn't and explain the situation well (including how much it could cost), forcing me to agree to however much the coolant recharge happened to rack up to before knowing how much would be needed. Over $1000 later, I called the company to follow up on my service call just to find out the tech that came out was no longer their employee (given better information I probably would have opted to put that money toward a new system). I then paid for standard AC maintenance and again the tech that was sent out seemed like he was in a hurry and just wanted to move on. He said there was some kind of pressure issue with my HVAC (but not enough details on what I should do about it, let alone perform whatever service needed to be done). I paid extra for a house vent that they plastered their name all over but no longer actually support (their solution is to have two thermostats- the original one which you can't even get parts for anymore just to control the smart vent + a new smart thermostat that does everything else). Not a real solution (and at any time the damper system could just stop working with no replacement parts available)...About 2 years after the overly expensive coolant recharge, the compressor won't start at all. I called around and got an appointment with them first. They just called to cancel it because they're overbooked... Why book me in the first place if you can't handle the volume?Would never do business with this company again. In my experience they:1. Have shoddy workmanship.2. Have techs that want to to come and go as fast as possible.3. Don't support their products long term.4. Don't take the time to explain what's going on with your system so you can make informed decisions.5. End up overcharging for lack of service since they don't explain what's going on.6. Can't be relied upon to honor their scheduling.

Ian S is very professional and did a great job in servicing our HVAC!!!

Chris was friendly, knowledgeable and efficient. He was very careful to cover his shoes with booties before entering my house each time, which I greatly appreciated.

This review is only for Bill Morris and not for the company. Bill came during the time period as promised. We knew we had a problem with the thermostat. Although the type I needed was not on the truck, he was able to obtain what we needed and come back shortly to do the installation. He was cordial and professional.I highly recommend this technician. I do not recommend the company however since in the past we have had multiple problems getting a technician to come out at on the date and time as promised. If you have to have someone come out, I recommend asking for Bill Morris and calling the company several days before as well as first thing in the am the day of your scheduled appointment to make sure they have the correct date and location right.