Description
Call Roto-Rooter in Tucson when you need plumbing repair or drain cleaning services. We offer 24-hour emergency service on nights, weekends and holidays, plus we provide FREE estimates.
Roto-Rooter has reliably served homeowners and businesses since 1935 and in Tucson is known for professional emergency service. Our uniformed, badged, licensed and insured plumbers will fix your kitchen or bathroom plumbing, clogged drain, toilet repair, burst pipe, water heater repair and every other plumbing repair service -- fast.
Call us when you need any plumbing or drain cleaning service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Basic Plumbing Repairs, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Clogged Drains Or Toilets, Commercial Plumbing, Dishwasher Installation, Diy Plumbing, Drain Clean Services for Clogged Drains, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Every Residential Plumbing, Expert Plumbing Services, Flood Cleanup, Flood Damage Restoration, Flooded Basement, Flooding Prevention, Floor Drain, Free Estimate, Garbage Disposal Services, Grease Trap Treatment, Home Plumbing, Hour Emergency Plumbing Service, Kitchen Sink, Leach Field, Leak Repair, Leaky Toilets, Mold Remediation, Pipe Repair & Replacement Services, Plumbing Fixtures, Plumbing Issues, Plumbing Job, Plumbing Leaks, Plumbing Maintenance And Repairs, Plumbing Problems, Plumbing Working, Preventive Maintenance, Professional Plumbing, Quality Plumbing Service, Repair And Replacement, Residential Plumbing Repairs, Rooter Plumbing & Drain Cleaning, Rooter Service, Roto-Rooter Plumbing Service, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Damage Cleanup Services, Water Damage Repair, Water Damage Restoration, Water Extraction, Water Heater Repair & Replacement, Water Removal, Water Restoration Cleanup, Unclog Drain, Drain Snake, Circuit Breaker, Location Change, Septic Tanks, Water Supply,
Reviews
Paige Jacobson
3 months ago
Our repairman, Armando, was excellent. He was knowledgeable, prompt, and patient. The repairs were completed and the toilet installed within the time promised and for much less than we thought.
Alicia Martinez
2 years ago
I had two plumbing companies at my house this week and told that I would have to tear out my bathroom to fix the problem.
I called Roto Rooter and they were out the same day with no extra charge. I
Complete scope/video of plumbing problem. Joseph was our exceptional service tech and was just amazing! Right away I felt in good hands.
When Joseph arrived he let us know what he was going to do and inform us of his findings. After assessing the problem Joseph explained it all to us and let us know it can all be done from the outside. WOW!!! Nice to know we still have trusting people & business you can count on.
-Thank you
Martinez Family
Rafael Garcia
4 years ago
Called and made an appointment for my mom that is 62 years old and they told me that it would cost 95 dollars to 218 to unclog her bathroom sink well the plumber charge her 218 the max and he was not even there for an hour what a rip off customer service can't find it anywhere.
Maria Jansson
2 years ago
Mr dave tobara is one of the nicest people I've dealt with. So professional and explains everything to me so I understand what's going on.
Aj was my Technition and he was AWSOME. He was on time and prepared to do whatever it took to get my sewer unclogged. He is a true asset to the company.
Dropped diamond earrings down garbage disposal by accident. Thank God that Will was able to find them both!!!
Sage Suffecool
3 years ago
Benjamin Brus
4 years ago
Kathleen Woodcock
4 years ago
I had called another plumber earlier, but got an answering machine. When they still had not returned my call an hour later, I called Roto Rooter. I am so glad I did. I got to talk to a real person, who assured me that they could have a plumber with me in less than 2 hours. In actuality, it was only about 30 minutes. They fixed the problem and the price was very good. The men were polite and knowledgeable. I think from now on, I won't bother with any other plumber. Roto Rooter will be my first choice.
DeVante Garcia
2 years ago
They came out within a few hours and had the problem fixed in no time. Very professional!
Called Roto Rooter last night after my 80 year old mom lost her dentutes down the toliet! 🤪! They took my information and the technician called me back within the hour! He was in Tucson but was ready to come out right away! We waited until the next morning and he said he would be here at 9am! HE WAS HERE AT 9AM! AWESOME! Will tried to get those things out as they were stuck good! Finally broke then out! He had to remove the entire toliet! He cleaned up the toliet the area and caulked the toliet back up very nicely! He was awesome! Even guaranteed the work! I suggest this company.to everyone! We live kinda out far but they came out happily! Thank you for a great experience because I was upset about this whole incident to begin with! I appreciate the technician Will! He was awesome! 5 stars definitely!
Araceli Nolasco
4 years ago
The service men from RR were timely and professional. But the value for the service was highly unprofessional. We had a severe drainage issue and when the clog was discovered by RR in the alleyway more than 140 feet from our historic property, RR gave a bid for over $13000 to fix what was expected to be a collapsed drainage pipe.
Upon further investigation on my end, I learned that Pima County in most cases covers work even on private drainage pipes of it is located in an easement. It took only 24 hours for Pima County to determine our job fell under this program and to bring a crew out to fix it for us. Thank you Pima County!!
Roto told us they would bring the County out only after they dug the 7' deep x 6x6 foot hole to see what was happening. They never mentioned or suggested that what have the County take a look first. The other frustration was when they came to clear our clog they quoted me $280 for 100 feet. $3.50 for every foot beyond 100 feet and never mentioned a charge for camera analysis and location of the clog. So in the end we had to pay almost $700 for their service, received a bid for 13K and was never informed that with their initial discovery we should have involved the County.
We were seriously stressed over the possibility of such an expense at this time, facing hospital bills from a recent severe health issue. THIS was highly unprofessional and unethical. If RR doesn't know the policies of their own county to help out their customers, then they don't deserve to be licensed plumbers.
Excellent service. Jacob was courteous and professional. Showed up on time, fixed the problem, and cleaned up after himself. Highly recommend.
Maureen Grote
4 years ago
Jennifer Huerta
5 months ago
George was excellent! Company was responsive and very helpful. Rapid response!
My shower was broken and I called this business. The plumber Josiah came on time and was very professional. I was terrified that the repair would be very expensive. Josiah went above and beyond finding the part for my shower so the whole thing wouldn’t need to be replaced. He was kind, professional, and a great plumber. I highly recommend.
Allen Steadman
5 years ago
Gib Zickerman
5 years ago
Sal just saved my life! All my drains backed up, the day before my vacation...wha?!?! I called the company after trying 8 or 9 smaller companies but nobody was free...and then I called Roto Rooter and they had someone at my house within an hour. Sal was polite, full of knowledge I didn’t have, and fixed it all. Suffice to say that if a company can crash thru so that I can
Start my vacation: i’ll Recommend them to ANYONE! Great job, bravo!!!
Very knowledgeable. Explained all choices clearly.
Service was excellent, tech was highly intelligent and communication was excellent. Highly recommended
Tom Horvath
10 months ago
Gave me false information about what needed to be done to flush my toilet and clean the drain. Charged me $1071 to supposedly flush my drain. Then they said I needed a $4000 digging job to clean the drain. I then called another plumber and he said all I needed was a new toilet. I'm in the process of taking legal action to get my $1071 back. Going to call Better Business Bureau.
They tried to rip off my elderly parents, telling them their sewer line was crumbling and had to be replaced immediately. They even showed them a bogus video supposedly of the inside of the pipe. They said it would cost $5,000 to fix the pipe. We got a second opinion. Another plumber put in a new clean out and ran a camera down the pipe and said it was fine, with only one minor spot that might be an issue in the future. The other plumber charged $600. I think it is reprehensible that a company would try to prey on the elderly like that.
Candy C. Sugarman
4 years ago
Same day service, removed a toy car from shower drain and did not overcharge
Mary Bohlman
2 months ago
James was very helpful and cleaned out my back up drains quickly
Our plumbing backed up this morning in the sink and shower. We called Roto-Rooter and Jacob arrived within the hour. He was efficient, professional and had all tools he needed to fix the problem. This is a Saturday and we did not have to wait through the weekend for help. He took his job seriously and was well trained. The problem became a non problem quickly. It is great to have the availability of technicians for the jobs.
Eric Fahrmeyer
4 years ago
monique rosas
2 years ago
I put in a request online for a visit from roto-rooters and within 10 mins of the request I got a call from an employee! The told me a time and double checked my information, and was glad to see that they showed up exactly as they told me. Joseph was very nice and quickly started working when he showed up, and was informative on what he was doing throughout the visit! The whole visit took about 30 mins and he fixed out plumbing problem! Highly request that u get Joseph to do your visit! 5/5!!
Had a plumbing issue that turned out to be at the tap into main sewer line. Chris Gonzalez came out to my home and worked at clearing the line. He was polite and got right to the issue. He located the broken pipe and explained my options. Roto Rooter has a great guy, with Chris.
Made an appointment online on Monday for 11am on Wednesday. They called the phone number I gave them to confirm the appointment and let me know ifI have a plumber on site between 11am and 1pm on Wednesday. By 1:30pm on Wednesday I hadn't heard anything so I called. I was told they had been trying to contact me and needed to confirm my phone number. I asked them what number they had and miraculously it was only one number off from mine. I found that strange since they had already called me at the correct number.
With that problem solved I was told that they were very busy today and that it would be another hour before someone would call me. When I told them that I had made an appointment to avoid something like this she told me well we always show up same day. Neat.
It's hard to play the we lost your phone number game when you've already called me. And you have my email address. Lazy and unprofessional.
EXcellent service. Awesome 👍 personalliy
Adrian Humeumptewa
4 years ago
Good response
Frank Hernandez
4 years ago
Orelando was great as always, got the job done in a professional and timely manner, looking forward for our next job.
floyd hoffman
4 years ago
Friendly professional technician and excellent service
Gilberto Baez
4 years ago
They were fast and efficient. Would recommend.
Maile Nadelhoffer
4 years ago
Terrific job!
3 days was the earliest for a clogged drain? $250! Got a local guy who charged $75 on a Sunday yet. Took him less than 10 minutes.
Absolutely love their service, honest and trust worthy technicians. Quality Plumbing Service
Cheryl Van De Beuken
4 years ago
On time. Armando was polite, professional and fixed the problem.
Yeah!
Thank you.
John from Roto Rooter was thorough and fair with the estimate. His work was top quality and he really took extra care and went above and beyond. I really appreciate the work he did.
Louis Rovella
4 years ago
Yannick and his partner were the best and most professional plumbers I've ever had. Hats off to Roto Rooter I will use no one other than you for my ranch and business from this point forward!
Wil repaired my home water inlet valve in 9/20. I noticed today one of the welds had failed. Called and was told it was not covered under warenty after only 8 months. Welds that last 8 months? call someone else.
I had another plumber come out and look at the leak. I was wrong, the pipe was never welded they use some kind of crimping system. I was told it would have to all be redone. Again, call someone else, bad quality and bad customer service.
we had the water spiget snap off for our washer machine, water spraying everywhere it was a giant mess. I called Roto-Rooter expecting to wait three days but I was put on the schedule within minutes and had a text from Dave letting me know he was on his way in under 20 mins. Dave was very friendly and amazily professional. At this point I was expecting Dave to take a look and schedule an appointment down the road but to our suprise Dave was able to gather a few parts and had everything up and running again with in an hour or so. Not only did Roto Rooter get the job done but they earned a new customer for life.
Michael McCrory
4 years ago
Anthony solved my problem by installing a new pressure release valve. I believe he did quality work! It wasn’t an inexpensive ordeal but I believe he and his company were fair!
Darlene McClure
4 years ago
The technician showed up before expected time. He was friendly, courteous and corrected the issue quickly.
Anthony was very helpful with his description of what was causing our problem and he fixed our issue quickly and professionally! Thank you!
Alexis Gutierrez
4 years ago
Like always, dependable and they keep you up to the hour with repairs. A good connection to have in your rolodex for your rental properties. Thumbs up to tech Will.
Connie Nikolaidis
4 years ago
Fast friendly and affordable service. I would highly recommend them
Christine Pacinda
a year ago
When another local plumber charged us $135 to tell us we had a problem he wouldn't or couldn't fix, we called Roto Rooter. Joseph was extremely professional and pleasant, let me know up front what my charges would be, and kept working on the problem until it was fixed. I'm now awaiting more information and a bid from him for more extensive damages that we may be dealing with deeper in my home, and I'm confident that he and his company will actually fix the entire problem, not just charge for telling me there IS a problem like the other guy did. I highly recommend this company, and especially Joseph.
Repaired shower faucet and it's loose and feels like it's going to break. Tried to charge me 2700$ for two valves to be replaced.
Monica Grijalva
4 years ago
Howard Guralnick
4 years ago
Great service and tech anthony
Regina Mireles-Elias
4 years ago
Very happy. Matt was very polite, informative and timely. Great job thank you so much!
norma hernandez
4 years ago
My Mom's toilets were severely clogged. Blackwater was backing up in to the bath and the shower. I attempted to unclog to no avail.
I began calling plumbers, but they all were giving me a 4 to 6 hour time frame. I needed a plumber as soon as possible. You , my mom has dementia and still lives at home. I could not easily have her use some sort of makeshift potty, nor could I easily move her to someplace else (i.e. my house which is some miles away).
Roto-Rooter was the only company to provide me with a 30 minute ETA. Eddie showed up in less than 30 minutes. He was very cordial and easy going. He was also very knowlegable. My Mom's house is old and doesn't have cleanouts like newer houses. Eddie got up on the roof and I pointed him to the main drain vent. He used his camera first to identify what was causing the clogand where the cold was located. It turns out that my Mom flushed some flushable wipes which had snagged on the rough lining of the drain pipe and promptly blocked the drain.
Eddie easily removed the clog and all was well. I was happy that the clog was not more involved.
After the clog was cleared, Eddie ran the camera all the way to the junction to the sewer. Everything was clean and clear. The entire process took far less than an hour.
I have used Roto-Rooter in the past and was very happy with them. This time I called other plumbers before Roto-Rooter and was disappointed in the response time. Learned lesson. Roto-Rooter is my go-to in emergencies.
John was great and very knowledgeable. He explained everything and fixed the problem. Asked him to contact me once a year to maintain clear pipes.
Professionalism is at times difficult to come by, but Jacob - my Roto Rooter plumber - was knowledgeable, courtesy, prompt and instructive. It was a lesson in plumbing 101. Jacob's keen eye spotted drainage trouble and was quick to fix the issue and saved the day!
AJ came and was very professional and explained everything in detail. The customer service lady who answered our call had good customer service along with the other lady who called us and told us AJ was on his way. We got a 30 day guarantee and happy so far with the work and service.
Debbie Whitwell
6 months ago
So soooooo very glad to get a good dependable plumber and one that does everything . Will call them again ,well hopefully won't need them again. hahah but if I do they will be the one.
Matt did a great job clearing my line. Nice that he explained what he was doing and also what was wrong and why. Would recommend him and would use him again (even though I hope I don't have to...)
Karine Maillard
4 years ago
Fast and efficient
Heather Kimmick
3 years ago
Sharon LaPlante
4 years ago
Sharyn Vojinov
4 years ago
Thank you so much for sending Jacob George to take care of my water problem. He was on time, courteous, conscientious of my home and was careful to wear shoe covers whenever entering the house. Jacob took his time and explained in detail what he was doing and answered all my questions carefully and in words I could readily understand. He is the reason that I would chose your services over others if needed in the future.
Jerry came by today and was prompt, professional and courteous of my family .He was very clear on the situation and offered a quick solution .Thank you Jerry and team for getting to me within 2 hours of my online service request .Very impressive!
Jennifer Thomas
4 years ago
Eddie got here exactly when I was told he would on a Sunday morning. Very kind, professional, thorough. Was patient in answering all my questions. After this experience I don’t think I’ll use anyone else. Thanks Eddie!!!
Gabriel is an awesome technician. He is very knowledgeable and professional. I was hesitant to go ahead with Roto-Rooter because of the cost ($252 to clear pipes), but Gabriel made it all worth the investment. He was a pleasure to deal with and well worth the cost! I would recommend working with Gabriel! Thanks Gabriel!!
Joseph was our technician, he is a great communicator, went the extra mile to find the part and fixed the shower. Would highly recommend.
Ted Lowenthal
3 years ago
I called Saturday and the gentleman said someone would be out on that next Monday at 10a to give us an estimate on the hot water heater. No one called me and when I called them back after 10a on Monday they said I was scheduled for the following Monday. She then worked to have someone come out. They came out and told us we needed a new hot water heater (which was true it was really old) but quoted us a ridiculous number to replace. We declined and went with another plumber who supplied the water heater and replaced it with a 6 year warranty for less than half of what rotto quoted us. They are very nice and professional I just wish their prices were more reasonable.
Heather Marcum
2 years ago
David Valenzuela
4 years ago
Anthony and his team worked diligently to resolve our plumbing issues. I will request his services whenever we need help .
Margaret Cota
4 years ago
Anthony was our tech and he was able to unclog our shower drain, we had others come out and they were unsuccessful and Anthony took his time and got the job done! He was very knowledgeable and professional, we are definitely calling Roto Rooter again for future needs! Thank you
Katie Brorby
3 months ago
I get prompt service and excellent quality service, with trustworthy and professional plumbers
Kitchen sink backup cleared.
Sunday night before Labor day Monday, had a serious water leak Anthony came within an hour of my call, stopped the leak and made an appointment to complete the repair after the holiday to save me a bit of money.
Wendi Highland
4 years ago
I always hate filling these things out, but needed to. I called this morning with water everywhere. They were there in an hour. A large new house to the technician we tried getting info about clean outs but did not have much luck. We worked together and fixed the problem. awesome service
Gerald Sanburn
2 years ago
Had a new modern shower fixture installed including the rough-in valve. Will did a good installation. Initially did not have hot water, but Will re-adjusted the components to fix it. Works well. He was very polite, professional, easy to communicate with me. Very satisfied with Roto Reuter Plumbing.
Arlene Rosner
2 years ago
The service technician was very polite, helpful and professional
Carlos Carrera
4 years ago
margaret lafleur
4 years ago
Dennis Fitzgerald
4 years ago
Will was amazing, came on short notice, went above and beyond to help me out of a jam:) and was super understanding and reasonable with the price. He’ll be my first call but hopefully not anytime soon. Thanks Will!!!
Courteous Service and great technical knowledge during our service call today for a clogged drain.
Dave Paszkiet
4 years ago
Dave and AJ were outstanding. The problem was complicated. Dave needed to locate the pipe as we would be cutting concrete. He spent the necessary time to make sure we dig in the right spot. Both of them walked me through the process before signing the contract. When the project started, everyone was professional and courteous. They cut the concrete in the right spot, repaired the problem and finished the concrete all in less than two days. I know that I will not see them again, but if you have a plumbing problem these guys are top shelf.
Will and Carlos spent 3 hours opening a plugged drain line. This is an old house with cast iron drain piping running under a slab. Between running a camera and a snake from vent lines on the roof and kitchen drain they were able to open the line. The whole time I am looking over their shoulder and asking questions. They were always polite and wanted to make sure I knew what they were doing.
Having a plugged drain in an old house is not a pleasant way to spend an afternoon. But Will and Carlos made sure that I was satisfied with the results. They are both good representatives go Roto Rooter.
Unfortunately I have a broken line and will need additional work but I have no hesitation having these guys do the long term fix. Just have to convince my wife it will be ok to tear up the entry way to access the broken pipe.
Jazmin Stgeorge
4 years ago
Genevieve Spellman
3 years ago
My latest experience with Roto-Rooter was excellent. The technician gave a fair estimate of my chances in repairing the 50+ year-old shower valve I had, and when it was concretely determined a new one would have to be put in, he did an outstanding job. Jacob was professional, friendly, and focused throughout the long day. Not only did he fix my problem, he did an exemplary job of cleaning up after himself. I was very impressed by him, and hope I don't have to see him again too soon!
Vinny Rodrigo
9 months ago
Really negative to the extreme. Tried to con me into paying twice and told mw they would guarantee their work. The guy called and told me, I know it's going to happen again, we cleared the line but you can just keep calling us to clear it. Clearly no value here. Feeling totally ripped off.
Jerry arrived right on time, was polite, did a great job, and left the job with no mess for me to clean up
Joan M. Wolfe
4 years ago
I found AJ to be honest, knowledgeable, and forthright. He allowed me to watch the video inspection and explained what I was seeing along the way. He educated me as to what my options are so I can make the best decision. I highly recommend him and Roto-Rooter.
Jennifer McDonald
4 years ago
They came over quickly and went the extra mile to get the job done. I would recommend him highly.
Julio Jimenez-Juanz
4 years ago
Excellent work!! John and Dave did an amazing job explaining everything that was being done. Very pleased with their work. Thank you!
My work tried for three days to get somebody from Roto Rooter to come out and unclog our toilet. A plumber finally showed up and tried to overcharge us we requested that we wanted to look around for more plumbers when we called and tried to request for a specific plumber the owner said that he was refusing to send anyone to our property to help. Roto Rooter used to be a place of great customer service and good plumbers and now it’s like pulling teeth to get them to help with anything and they definitely do NOT take care of their customers. I am highly disappointed and don’t recommend them to anybody I would call Mr. Rooter before I call Roto Rooter. We had one employee who was good in trying to help us but was shut down from being allowed too.
Keith Jeffery
2 years ago
Jorge showed up to a total disaster at our Clinic. He jumped right in and helped us while our business operations continued to happen. He was fast and accurate and we will be requesting him again.
Elizabeth Roybal
9 months ago
We had a major sewer problem with it backing up into all of our showers. Roto-Rooter had someone to our house in 30 minutes. The technician, Joseph was incredibly friendly and knowledgable. He found the source of our problem and had it fixed right away. He also made recommendations for repairs that we could make to prevent any future problems and had an estimate put together for us in no time. Joseph is great and Roto-Rooter really helped us out of a jam.
Jerry and Anthony were extremely friendly and helpful. They installed my water softener and whole house water filter. They explained the work they were going to do and what was required to install the systems. After the systems were installed, they walked me through how to use them and how to regularly maintain them. Very knowledgeable and professional, thank you!
Arrived promptly, super friendly, professional, got the job done on the first visit, reasonably priced!
Liz Gradillas
3 years ago
A huge shout out to Jacob for making a stressful situation positive. He worked hard to get the sewer line fixed as quickly as possible and double checked all his work. He was courteous and had a great sense of humor. I am grateful!! Thanks, Jacob!!!
Service person was very professional was able to take care of the problem and in a quick timeframe. He gave us the other options we might have if something goes wrong down the road he was a really really good guy
Eddie Martinez
4 years ago
I had an extremely bad drain clog in my kitchen sink. I hired a plumber from a different company and they left the pipes loose and weren’t able to fix the clog. I called roto rooter and they had one of their plumbers come to my house within a couple of hours. The plumber we got was Will and he was incredible. He really explained the process and made sure he was able to fix us up and even fixed a couple of the last plumbers mistakes. Will really made this experience a 5 star experience and I would gladly call roto rooter again based on his service alone. Thank you so much!
Javier was the service technician who helped us. He was curtious, professional and efficient. Before I knew it he was done.
Great Job!! and thank you!!
Good job from a fellow who has been doing this 25 years.
Audrey Tolouian
4 years ago
The group of plumbers that were sent out were amazing! Such a bunch of nice, hardworking, and trustworthy crew. Not only did they fix the issue they were called for, but helped us with tons more. I highly recommend this crew in Tucson!!!!
Jacob was in and out in a flash. He helps me with my bathtub being clogged and fixed it right away! Wasn’t even here an hour and got it done. I would definitely call Roto-Rooter again for all my plumbing needs! Reasonable prices too!!
beatriz acuna
4 years ago
Excellent work ethic , They came in less than 20 minutes.Armando was very professional
Definitely I will call them again
Christopher Gonzalez
5 years ago
Britten Rosenberg
3 years ago
Friendly on time people
Lois Ellen Atkins
3 years ago
Polite, helpful took time to educate. Problem not resolved but we have high hope for jug of bacteria. Will know in 24 hours
Randy Valenzuela
6 months ago
Anthony was great from the start. The initial visit we found out that we had sewer pipe damage not just a clog. Got it all setup for today and Anthony came out and did the repair after several hours and all was good.
Donald Schmidt
4 years ago
My experience with Rotor Router was painfull from beginning to end. The ONLY good part was that five days after I called in my problem they finally augered down from the roof and while I worked the toilet plunger in the toilet, and one employee was on the roof, and one employee was watching the cleanout, the clog was finally cleared.
I made fourteen calls to the call center asking for help, asking why my drains had never been cleared, and they had no idea. On Sunday evening they even told me they had no record of a service call made on Friday, two days earlier. I repeatedly asked to speak to a manager or supervisor, and I was repeatedly told they were not available, but would call me with the answers to my question of why the drains were still clogged on Monday evening after they left.
That never happened until Tuesday morning (the fifth day) when the call center supervisor Melissa called for payment for the Friday and Monday service calls, and my renters still had no toilet or shower drainage.
She then called back with the personal phone number of the Tucson office supervisor, and he was able to get the job done SIX HOURS after I called him. He told me their technician tried to call me on Monday afternoon for PERMISSION to auger down through the roof vents, but I did not return his call, so they left to go to an emergency call.
In summary, the call center was a total joke manned with people who never knew anything, and were totally worthless. They kept me in the dark, and denied me access to the people who could help me get my drains cleared.
I will never use your company again, and I think you need ro re-think the call center concept.
Sincerly,
Donald Schmidt
The technician knew exactly what he was doing and took care of the job fast and effectively
Michael Valencia
6 months ago
Who gives 6 months warranty on a water heater that cost over thousands of dollars to install including the unit itself. That just shows you that they're after quantity instead of quality
William Beard
5 years ago
With family coming to visit we had a total failure of our main sewer drain line and needed help FAST. David, Armando and the team from Roto-Rooter were here within a couple hours of my call, diagnosed the problem and completed a major repair in less than 1-1/2 days. Knowledgeable, professional, courteous and neat- even after some serious excavating they left the landscaping looking as good as when they arrived. All at a reasonable price. Thank you, thank you, thank you!
Richee Damron
4 years ago
Very professional and outstanding work!!!!
I LOVE THESE PEOPLE! Yannik arrived and fixed a problem in 5 minutes that other plumbing companies couldn't figure out. This problem has been going on for 7 months and Yannik fixed it in 5 minutes. I will never use another plumber! These guys are the best! Thank you so very much!!!
Jordan Johnson
9 months ago
John showed up 30 min after I called, on a Saturday afternoon. Did a great job and was very professional. I won't hesitate to call them for any drain issue.
Fantastic service, quick to respond and resolve issue. Great value!
AJ was thorough, professional and very personable. He went above and beyond. He gave sound guidance and recommended a clean out, which I purchased. He answered all of my questions and explained the process in detail. He worked fast and efficiently. He repaired and upgraded, even found a can of white spray paint to coat annd preserve the exposed pipes. I am very pleased with the overall service from Roto-Rooter and will reccommed them to others. Thanks AJ!
Daniel Garcia
3 years ago
The guys were really courteous polite respectful with my business and did a great job thank you so much
This company is great. From the people who took my call to the tech, Sal, who came to do the job. All were professional and courteous. Sal was efficient and did the job quickly. Thanks everyone for a wonderful service!
Sharron Scott
4 years ago
Very prompt, courteous, and thorough.
Rollin Roberts
5 years ago
Sabrina Campuzano
5 years ago
On Sunday, Anthony gave me a quick call-back from the field and outlined fee structures.
He arrived quickly and had our blocked sewer line running in no time. He was professional, knowledgeable, and very curteous. He outlined different permanent fixes for our system with camera video for reference. He definitely saved the day!!! So happy we went with this company and Anthony was on the job!
Frederick Ludwig
a year ago
I was very impressed with the technician, Joseph Villareal. He was very professional, and solved my problem in a timely manner . He represents Roto Rooter very well, and I will definitely use them on any future plumbing issues.
Fantastic and efficient job! And most importantly always on time. Thanks
Jacob and Anthony
carol copeland
6 months ago
It was very professional and took care of the issue
Wow thought I was getting good service. Clog was fixed. Paid really high rate during normal business hours. Found this out after pricing afterwards. I was happy with roto rooter when I live in another state. Tech brings in a bottle of drian cleaner says he's giving it to me free off charge. Got itemized receipt in the mail today and wow that free bottle was $30.00 I wouldn't have taken it for that price. Rediculous. That's also fraud. Will never use again.
Had new kitchen faucet installed. Called RotoRooter as I had used them before. My plumber both times was Anthony. He is nothing short of amazing! As far as I’m concerned he’s my plumber for life!
Jerry did excellent work I would recommend this company for any plumbing needs I was very satisfied
Plumber Joseph came to our house on 5/19/21 and camera checked our septic line. He found it in good condition and put our fears at rest. You can be proud and happy to have him as a member of your organization
DANIELLE MELTON
4 years ago
They came, unclogged the sewer the rep was very nice but this company is expensive. There are more affordable companies that do quality work in Tucson. We won’t call them back.
Quick response! Great work!
Mark Blanchard
4 years ago
Thomas Connolly
3 years ago
We had damaged pipes from the water meter at the street to the water box at our house. The distance is 70 yards (approximately 220 feet) up a rocky slope, under a front yard wall, through grass, and under the walkway at a depth of about 2 feet (all new trenching). Our technician, Jacob, was excellent. He arrived by 6:00am every morning and didn't leave until it began to get dark. All of this in 105 degree heat. He was pleasant, timely and most of all thorough. Highly recommend this company. Jacob did an outstanding job.
Linda Lambrecht
4 years ago
The young man, Anthony, who did our work, is an outstanding young man. He is a credit to your company and represents the company well.
Henrietta Wood
4 years ago
Jacob George was a very outstanding tech. We need more customers service representative like Jacob
Came in and was able to find the problem and fix it no problem. The price was a little high but was able to fix it no problem.
Very responsive and courteous. Especially impressed with their attention to the clean up after the job.
We have had two emergencies which required a plumber lately. I read the excellent reviews for Roto Rooter and called. Will is an exceptional employee and you should be proud to have him representing your company so professionally. He handled everything for us and gave us first class customer service on more then one occasion. He answered all our questions and knew exactly what we needed. Toilet repair replacement and hot water repair replacement. Excellent workmanship.
Peaceful Retreat
3 years ago
How these guys a getting a 5 star is beyond me. The first guy they sent ended up flooding the bathroom left the water sitting there all day and now all the floor boards need replacing. Apparently thinking i was signing the bill for his service even though the problem was not fixed, I actually signed a waiver releasing them of the damages. Next day four guys showed up. Why four guys I dont know Im in a manufactured home not a huge house and most of them were just standing around, one was continally chatting to my other tradesman instead of doing his job. . At this stage now my bill has risen to $1600 for a new Sewage outlet but I needed more work done which I was then told $3200 on top of the $1600 when they realised I couldnt pay that trying to get the most money out of me the price went down by $1600. These guys are just sales men first trying to get the most out of people. Call a one man drainage company. I was quoted $1500 for the same job to do everything. I wish I had of known how expensive roto rooter are !!!
Philip Trejo
8 months ago
I run a school and getting repairs done as fast as possible is critical. Mr. George Perez arrived in the morning as promised. He was also very professional and made sure I understood what was wrong and what he did to resolve the issue. He was great and I am going to call him first for any future issue.
Phil Trejo
Very professional and courteous. Explained each step clearly. Job done well and given a warranty for the work done.
Thomas Garcia
3 years ago
A little problem with scheduling, but Jerry who came today was excellent. He answered my questions and did a great job.
Will use him again
Roto-Rooter did a great job getting my home's main sewer line unplugged. With family visiting I woke up Saturday morning to a plugged up sewer line. Called Roto folks and Eddie was at my house on far NE Tucson in 2 hours . He had us unplugged and going again in 30min. Thank You Eddie .
Eddie (Eggball 3 million)
4 years ago
The job was done in less than 45 minutes, from door knock to leaving. Jacob my tech was incredibly knowledgeable and personable, 10/10 recommend.
Sharian Giordano
4 years ago
He was professional and fixed the problem
Randy Starbuck
4 years ago
Jacob was on time professional, neat and courteous service and cleanup was done in a professional manner would definitely use again.
janaki caputo
3 years ago
Kellie Schultz
a year ago
richard flory
2 years ago
Kenny Bell Chavez
5 years ago
Kathy Steiner
7 months ago
Did the job well but quite expensive.
Came late on a Saturday night and stayed til they figured out the problem and fixed it
shyla murray
8 months ago
Devin was efficient and friendly, a job well done. Follow up call and this request for feedback are reassuring that your jobs are always well done.
Elizabeth Custer
3 years ago
Wow! Roto-Rooter. What can I say. you guys rock and then there's this guy that came out called Jacob. Oh my gosh was he ever the best. He was not only punctual and responsible but extremely friendly and very professional. Very thorough. Took his time and did such a fabulous detail job I can't even tell you how awesome this was since we never had this cleaned out before. He was extremely easy to get along with we shared stories we laughed we giggled we talked about experiences and he got the job done in a timely fashion you couldn't ask for a better worker for this company as Jacob. He is number one in my book and I would highly recommend him to come to anybody's house because you will get over a hundred percent given to your job by this man. He goes above and beyond to make sure that your job is complete and to your satisfaction and stops at every point that he did and asked you come out and inspect what he did to make sure that you're happy. In my book that's an A+ guy. Thank-you Roto Rooter for sending me such a super guy to come do such a nasty stinky job!
Mary Ann Carman
3 years ago
Roto Rooter told me about an hour or two, but were there within 45 minutes. The tech called when he arrived and before he left to let me know what he did. Great service.
Searching online, I found that Roto Rooter is rated #1 favorite in Consumer Affairs. I decided to give them a call, and yes, they do more than drain work!
I called about a leaking bath faucet and a slow water supply in the laundry room faucet. The plumber, named Jacob came out. He was in protected mask mode, was nice, polite and professional. He determined the bath faucet needed to be replaced and there was grit in the hose in the laundry faucet. There was no charge for no work! How nice!
I purchased a new faucet, and Jacob came back on a SATURDAY to install. The job took about 3 hours, the drain stop was replaced along with the under cabinet turn off valves and he cleaned up the area.
We are very happy with the quality of the work. The price was reasonable and there was no travel charge! Jacob took the time to explain things to us and he let us know how much he likes working for Roto Rooter. Someone happy with their job is going to be doing a great job for their clients. We will be using Roto Rooter and Jacob for all future plumbing needs.
Thank you.
Robbie Petrillo
4 years ago
Michael Wilson
5 years ago
I was 100% satisfied with technician's friendly customer service & his knowledge on the problem i had with clogged bathroom pipes and his explanation on how he was going to resolve the problem along with other future recommendations. Thank you very much
Tim Fitzgerald
5 years ago
Had issue with shower , called and they were there within hour. evaluated problem no repair required and did not charge for visit . Very polite workers would highly recommend.
Excellent. Anthony knew immediately what was wrong. And fixed it for a fair price.
A simple straightforward transaction. That's all anyone wants and is so rare. I will use R-R again.
Very nice technician and very quick service! Called this morning and they were here within an hour and a half.
Outstanding customer service from beginning to end. A very special thank you to Monique & Devin for taking care of what we needed done…A++
Honestly don’t know how this company has so many positive ratings . They are careless & rude unprofessional and unexperienced and do not care about there customers.This company needs to train everyone on how to be professional and greet your customers and introduce there selfs & to show empathy even if they deep inside don’t feel it or don’t like there job & how not to talk down on your other co workers as well because that makes them look very unprofessional . I read there website and it said they charge a flat rate fee then the guy we had came out said he would charge per hour plus the estimate that they had already gave us no one never explain that to us either they overcharge or these guys are trying to make side money for themselves either way I strongly do not recommend this company at all & I will never get service from there again . They say they provide good service that there professional and what not and honestly that’s all a big lie .Seriously if there was star ratings for negative feedback I would select them all . You guys want quality service and people who actually care and want to get the job done I strongly recommend Strongbuilt Plumbing & Air !
Korii Fitzgerald
4 years ago
Will was a blessing. He was at our residence one hour earlier than expected. Explained the process thoroughly. He was considered and very understanding to our questions. We will recommend him to family and friends.
Awesome store for construction needs.
Good luck using this company... They are not accommodating in any manner when you're stuck using them due to a home warranty.
Second time used. 2016 sewer line repair and sleeving.
Tonight, compression fittings under the sink and drain pipe fix.
Super courteous people and prices are very fair. Jacob was here 2.5 hours, fixed everything according to code and we very highly recommend using Roto Rooter and ask for Jacob.
Arrived in less than an hour after call. You will not be disappointed. Everyone should be this good. No other plumbers even answered our calls. Got a real person and a swift response.
Cheryl Abraham
3 years ago
Dave Tobara the plumber meet me on time and was excellent about listening to my long drawn out issue I have beed having at my office for 2 months. I have had 2 other plumbers come and could not solve the issue. Dave was superb and handled the situation very calmly and with patience. He got to the root of the issue literally. That was what it was roots. He offered great advice and got the job done right. Thank you Roto Rooter thank you Dave. I will recommend you all to everyone I know who has a plumbing issue.
Cheryl Abraham, FNP
Mary Hernandez
2 years ago
Job well done and the staff is great!
Elizabeth Roybal
5 years ago
Came on time worked fast and the price was as quoted. Very professional.
John and David were both easy to talk to and were very efficient at inspecting the plumbing fixtures inside the home and scoping the main line respectively.
Larry Rowland
4 years ago
Called and in less than 2 hours they was here. Wow. Toilet was plugged up. Technician pulled my toilet and immediately found the issues. Tree roots.. Fix it and reinstalled. All done in appx 2 hours.
Very very good professionals.
Very pleased and will always refer this company to anybody asking.
Professional and polite!! Will recommend you to everyone!
The men who did the work were very professional and courteous. They got my drain problem resolved in about an hour and explained to me what was needed to resolve one problem area. Overall I am very pleased with the work that was done.
Javier was great! He knew exactly how to get to the root of the issue. He even cleaned up after himself. He was friendly, professional and knowledgeable. We rate him a 10!!!
David LaSelle
4 years ago
Showed up almost 2.5 hours late. This company doesn't value your time.
Jucceff Ornelas fdez
a year ago
I had three other companies come out and decided to go with Roto Rooter based on their professional honest manner. My kitchen sink is now fully back in business in less than 2 hours.
Norien Hutchinson
4 years ago
Prompt. Courteous technician.
Chris “Beaty Beat” Belin
a year ago
Technician didn't even try to turn the pilot light back on! I did though
Alexander Puca
3 years ago
I am so grateful for Dave at Roto-Rooter. My plumbing problem was a nightmare and needed a true professional with the right equipment to fix. The service was exceptional and very cost effective. I have already referred a friend from today’s visit.
Look no further. Roto-Rooter has got you covered.
Great service and Will the technician is always professional and polite.
Thank you!
Mellissa Denogean
3 years ago
Jacob came out quickly (within 1 hour) to resolve my drain problems. He was very thorough and professional.
The technician was very professional he got the job done and was even courteous enough to give me suggestions on how to fix the issue so I don't have a more serious problem down the road
Excellent service representative of the roto rooter brand! Very nice and efficient plumber did the job in a timely manner and I am very satisfied with the results!
Cancelled the plumbing inspection the first day without contacting me, were 3 hours late on the second day and tried to charge me $50 more then the quote I was given on the phone. I wouldn't recommend them for any work ever. Also, the secretary who answers their phones is extremely rude.
Monica Esqueda
6 years ago
The service tech was awsome. He was very polite, honest and did great job! Would definitely recommend this company.
Charlie Ankney
4 years ago
Very professional, articulate, and well mannered. Felt comfortable immediately. 👍great job done, done right, quickly, the first time.
john gallagher
4 years ago
Dana Marie Maiello
4 years ago
Will, put his knowledge to use and educated our associates on exactly why th he snake we used really did not work. He stated that he would take a look to make sure we were ok. Boy, were we grateful to get him! Turned out we did need the work to be done and he worked hard! We do not see service like that these days. I would recommend an acknowledgment in monetary or training other how he works on jobs. Well done, Roto-Rooter
Richard Brown
3 years ago
Very nice work, quick, efficent and knowl
Knowledgeable
Always a pleasure to do business with RotoRooter
Armando Rivera
9 months ago
gothicoutcast777
5 years ago
Sandy Kolkman
4 years ago
Great service very nice and considerate staff. Had a leak in back yard they came right away and inspected it. Got an estimate but final bill was alot lower than estimate. Jacob was great. he explained everything and what options we had. Will always use Roto Rooter when having issues. Never had a bad experience yet with any of the staff.
Flossy Martinez
4 years ago
Rough “RoughHouseJ” House J
4 years ago
Armando and his partner Had great customer service and were knowledgeable Also not to mention that they're very fast hard working gentlemen. I would definitely recommend them for services again. Thank you
Prompt, efficient and friendly!
Barbara McGoffin
4 years ago
AJ & Anthony did the job quickly, very professional. Job was completed 2 hours after calling. Price was reasonable.
Rose Francisco
4 years ago
Joshua Bishop
4 years ago
Quick and efficient. Yannik did quality work.
Had a clogged drain that my snake could not reach. Technician got right to the problem. Was careful not to cause further damage to pipes. Was knowledgeable about what he was doing. Friendly and respectful. Would recommend this guy to anyone.
Travis Hopkinson
3 years ago
So we had gotten done a Counter top from lowes and also had their people they hire to do the re-installation of the plumbing...Well i am writing a review here so you can tell how that went... So we contacted roto rooter they sent Dave Tobara out to take a look and give us a qoute.. He while sitting on the kitchen floor gave us the qoute.. it was reasonable... We did need it fixed... he was super successful in completing what needed to be done Unlike that other company.. Ill just add that I am very grateful to Dave as now I do not have a mad wife at me for having leaks happening.
Sharon Haanstra
4 years ago
I am very grateful to Roto-Rooter for their excellent service this morning! They took care of my plumbing issue expediently and professionally. This morning I discovered I had a toilet that was leaking from the base. I called Roto-Rooter and they told me they would be able to send over a technician within 1 to 2 hours and told me that the technician would be calling me. Not only did the technician Jacob, (who was professional, courteous, competent, and all around provided excellent service) call me, a representative from the office Tatiana also called me to let me know that Jacob would be coming and when. I would definitely use their service again! Their communication with me was top notch!
Michael Nachreiner
4 years ago
William Walker
2 years ago
Dave showed up on time great estimate and did a quality job Great customer service will definitely
Zack Hernandez
5 years ago
Fast and got the job done . Tub drains a lot faster now
I called Roto Rooter to come evaluate my kitchen sink, which was draining slowly. The technician responded within 2 hours. The tech was courteous, and 100% confident in his ability to fix the slow-drain issue. For $207 he was going to run a plumbing snake through the pipe, a guaranteed fix. The tech ended up getting the cable tangled up in the pipe and he proceeded to shove the cable repeatedly until he broke through. In the end, he ended up breaking the drain pipe, filling my walls with water, and leaving. No one at Roto Rooter will acknowledge this issue and I'm unable to get their attention unless I am willing to pay over $2000 to repair the damage they caused. It has been a month since this occurred and they still won't fix their mistake. I am forced to seek help from outside agencies such as the ROC, BBB, and next will be an attorney. I cannot stress this enough: DO NOT subject yourself to this unethical business, not even for a small job like drain clearing. They won't take care of you, the customer, if they mess up.
Very disappointed in this company. I called at 11:57 am and was told that I would get a call when the plumber was on the way. It is 5:46 p.m. now and I have yet to receive a phone call. Very unprofessional..
Miguel Heredia
6 months ago
after about 60 calls and several other plumbing companies, Roto Rooter succeeded in clearing the drain that had been clogged for 5 days and several other plumbing companies could not!
Guy that came was professional and informative. The only thing I didn’t like was I was told on phone I’d get a Free Estimate and when guy got here he said he couldn’t do the estimate unless I paid $194 for use of a camera to accurately diagnose problems.
He did give exactly what problem was and then gave estimate. Customer should be told on phone before sending a technician that customer will have to pay for camera and one does NOT get free estimate
I was kept informed when the plumber, Anthony would arrive. He completed the job quickly and efficiently. Cleaned up after himself and showed me how to fix the issue if it occurs again. Worth the money spent. Will call Roto-Rooter again if I need a plumber.
Jacob is a nice guy, but I expected a snake down the drain, instead of 1 plunge to hopefully take care of the problem for 185.00!
Daronic McCaster
4 years ago
Great service and quick too! Will definitely use them again for any issues in the future.
Isabel Keating
2 years ago
Abri Mulleneaux
4 years ago
I had the best experience with Toto-rooter my technician Eddie was kind and super knowledgeable about my issues. He took time to explain what needed to be be done and what could be down now economically. The kindness and confidence he provides really helped this stressed out momma of three get through our first plumbing issue. 👍🏼
Good job done, Armando was very professional
Always professional and no pressure to buy more services. Competitive pricing. Fast response time.
Very good experience with service technician Will. He was very pleasant and cleared two drain problems. Cost was definitely less than expected. Will definitely call Will again with any plumbing issues.
Fast response. Javier was great. Very knowledgable.
Quick and easy, plumber knew right away what could be the problem and fixed it fast.
Timely, thorough, and efficient!!!! Jerry did a great job and was very nice!
Randall Hartman
4 years ago
Will was prompt and friendly and professional. He was extremely knowledgeable and proficient. He cleared the line and double checked it. He let us know the work was guaranteed, which was a huge relief! He also explained beforehand the rates and charges, which were reasonable- especially since we ran beyond regular work hours. I would nominate Will as Roto Rooter tech of the year! And I would definitely recommend Roto Rooter to others in need of professional plumbing services! Thank you Will, and thank you Roto Rooter!
RastaPilot Mi7ch
4 years ago
Stacy Wilkinson
2 years ago
After realizing that we as DIYers are not plumbers after spending 8 hours to try to fix a leak, we called Roto Rooter - it’s a Sunday at 6pm (not the best time to be needing a plumber!). They had our tech call us within 15 minutes and he was here within half an hour. Will was our tech and he is absolutely amazing! Super professional, knowledgeable and a decent human - we loved having him help us! Even with the overtime charge, the price was very reasonable and the best part - we don’t have a leak anymore!! When we have any future plumbing projects, we’ll definitely be calling him. Thank you so much!!!
Kimberly Donath
8 months ago
After being postponed by a competing company 3 times I canceled and called Roto Rooter and they were over within the hour! Zero mess and everything was fixed in a timely matter! Super happy!!!
Pamela Roberts
4 years ago
We had an issue after hours that needed attention so that we could use our plumbing that night. Roto-Rooter's call center was professional and polite, assuring us that they would be able to help. They sent out a service professional, Jacob, who asked specific questions, advised what he would be doing so that we could clearly understand, advised what our costs might be, best case and worse case. He set about to clear a blockage in our lines under the house, explaining as he went. When he was finished, he reviewed the costs (exactly what he thought they might be), explained the invoice, and explained the guarantee. He was extremely professional and articlulate in all his work.
Marian Chittenden
3 years ago
My toilet fill valve was clogged up, probably with rust from the old galvanized pipes. Jerry from Roter-Rooter was open to me watching and even explained in detail how the valve works. He cleaned out the particles and the back of toilet is filling up faster now. He also replaced leaking outdoor faucet. I am impressed with the quality of plumbers that have come to my home and where I work.
Anne Marie Allaire
2 years ago
Mark did an outstanding job of explaining the options/pricing to unclog my kitchen sink line, as well as the option that would benefit my home for the long term. Mark did a great job on my sink and then contacted Anthony for the main line under the house. Both of these gentleman were knowledgeable, explained what was being done, and each did a fantastic job. I highly recommend these guys and Roto Rooter !!
We just had Jorge cone and snake our drain as we are remodeling our bathroom. He was very courteous friendly and extremely helpful. A really nice technician. I would thoroughly recommend roto rooter again. David cross
Drake Schrage
4 years ago
Fast and efficient service, even on a Sunday night!
Linda Sierras
3 years ago
Leana Corradini
3 years ago
Jacob was very professional. He explained every thing he did in detail making it easy to understand.
Dave T. was our representative. He came to our house after 7 PM and was very professional and solved our problem. He was polite, personable, and efficient in his work. He told us what the problem was and how he could fix it. We are very happy with the service
Bryant Garcia
4 years ago
Best Plumbing company in town! Thank you Joe and Liz!!
marilyn lee wilson
4 years ago
tech was great
on time
good job
Absolutely excellent service
The service was great the service tech had all the answers of the was wrong and fix it in a fast and timely mannor. Are service tech was very nice and treated my family with respect. I am greatful for everything the company did for us from the first phone call the completion of the job. Thank you to Will our tech.
Debbi Lowery
9 months ago
George from Roto-Rooter was timely, professional and personable. He cleaned up his work area which was very much appreciated! I had kitchen sinks backing up and needed help asap. Roto-Rooter arrived the same day I called for help.
Tiffany Sherman
2 years ago
They showed up hours late, didn't do ANYTHING to fix the problem and then charged almost 300$ for shady service! Reaching any management is a JOKE as they have avoided calls since it happened days ago. Unprofessional and rude. They are great when you are a first time customer but don't try to be a regular as they will take advantage of you!!!
Richard San Jose
2 years ago
Devante and Dave were exceptionally professional, polite, and informative. Roto-Rooter will definitely be my go to company for all my plumbing needs moving forward.
Thank you!
Trevor Harris
4 years ago
Robert Bechtold
2 years ago
Very professional and friendly and kept to the 2 hours. Resolved my sewer line issue
Paula Teasley
10 months ago
Great after-hour service at reasonable pricing! The crew who came out for the service - Carlo and Oscar, were awesome. Definitely would use the service again. Thank you!
Ingrid Perion
4 years ago
Richard Parham
4 years ago
Anthony rescued us!! We had a sewer back after hours. We called several plumbing companies and NO-ONE would come. Exasperated we waited until 7 am . A friend gave us a technician’s cell number who had done a large job for her. Anthony was incredible!! He got us on the schedule right away and had our sewer problem solved swiftly. Will not hesitate to call again if ever another problem!!
Amanda Stoermer
4 years ago
The plumber, Salvador, was very professional. He assessed the issue and quickly fixed it. He also picked up and cleaned after himself. I’m very pleased with this service and will be using this company in the future.
Always a positive experience w them! Sal was very courteous & gave a few tips to keep our sink drainage less problematic. Highly recommend.
It was amazing how fast they were able to schedule a time to service me today and arrive as promised. Of course they took care of the problem, but not without some difficulties of overcoming our attempts to solder some copper tubing to tees earlier this day . We thought we knew how to do it. But we were wrong- he showed how to do it right - no leaks at all. Really wonderful!
Jennifer Valenti
4 years ago
Linda Sampliner
4 years ago
Jacob was very professional. I was glad with his performance. I would recommend him to everyone. I would definitely use him again.
Michael Hummer
4 years ago
Jacob was extremely knowledgeable about all topic related to the plumbing and hot water heater replacement. I will be using his services again. Thank you.
They are excellent they try to help me as best they can,they are very nice wonderful people I will always use them any time thank you all so very much
Samuel Lilley
4 months ago
Liana Perrian
7 months ago
Philip Benziger
4 years ago
fernando bracamonte
4 years ago
Had water coming through the shower drain made the call he later they call to confirm they were there thank you
Robert Clements
3 years ago
Thanks Jacob and Roto-Rooter. A 8:00pm plugged up sewer emergency solved professionally and promptly. Jacob showed up fast and cleared up our issue. Friendly, polite, courteous, and professional, Jacob explained everything he did while I tagged along. After clearing the plug a follow-up rooting way down the line gave me confidence that we will be problem free for a long time. I highly recommend Roto-Rooter if a similar emergency happens to you. I'm the type of person that fixes my own stuff regularly but this was something I did not want to deal with. While not cheap, having Roto-Rooter deal with it was well worth it!
Woke up to a busted pipe in our driveway Friday morning. Roto-Rooter sent Will within the hour to inspect the problem. When he told my fiance the entire water line had to be replaced she was in tears! Will went back and tried everything he could to repair it but the old galvanized pipes were done for and we had to replace it. Will was always courteous, professional, and communicated with us the entire time. He left our yard spotless and you can't even tell there was ever a problem. We also worked with AJ and Elizabeth for financing and they were extremely patient and helpful. It's horrible to have this unexpected expense but at least the customer service from Roto-Rooter's was exceptional.
francisco j romero mitre
4 years ago
Mike was quick, effective and pleasant. I would have him work at my house anytime
Jacquie Brailey
4 years ago
Our experience with Roto Rooter was excellent. I highly recommend them. We called last night and a plumber was at our house today during hours convenient to me. The plumber replaced valves and stopped two leaks under the sink. He was knowledgeable and efficient. Overall excellent!!
tommy mitchell
a year ago
Michelle Norvelle
4 years ago
Had a little emergency after hours. They came right out. Very friendly and very knowledgeable. Would definitely recommend them and use them again!
We moved into a new house and on Day 4, our drains were backing up. With fear in my heart, I called Roto-Rooter, terrified that we were looking at a huge bill. They came within a couple hours and spent time to thoroughly figure out where the problem originated. They fixed it, and the bill was minimal. The two guys were friendly, hardworking, and knowledgeable.They even hooked up our washer (the drain under the washer was the problem). They also tolerated our dog and cat checking them out and made friends with them. I would use them again without hesitation and highly recommend.
Armando arrived earlier then I was told. Which was great, after we explained everything we had done,he looked over and validated our area of concern. He was then able to successfully clear the blockage. I really appreciated his professional conduct. I would highly recommend this company for any of your concerns.
Very good experience. Both service techs were friendly and professional. They were kquick, kept me advised and kept work area clean. They found two hot wheels cars in toilet and I was able to use coupon. Less than 60.00 after coupon!
The plumber arrived on time.
Very important,busy families.
Eddie, first name only very polite
The plumber had suggestions
If future costly repairs were unavoidable.
He solved the plumbing issue and was gone .
Five star!
Richard Ortiz
4 years ago
Thank you for your service. Anthony your tech was spot on in determining the problem and remeding the situation quickly. He also took time to explain and offer suggestions in preventing future problem as well as the additional service and products Roto-Rooter has to offer to remedy in future problems.
Thank again! Richard O
Anthony was great. He took time to explain what had happened and really helped us out when our kitchen sink wouldn’t drain!
Laura “Nurse” Young
2 years ago
gerardo aguirre
5 years ago
Vincent Giordano
3 years ago
I called Roto-Rooter needing service for two bathrooms in my office. The dispatch did a good job communicating expectations on when they would arrive. When they did arrive, both John and James were professional, listened to my concerns, and explained what might be the cause. They didn't try to oversell the problem, or make it seem worse than it was and try to tack on other services. They were clean, did the job they needed to do and we're able to articulate what they found and how the warranty worked for the services performed. All in all, I appreciated both John and James and would recommend Roto-Rooter to other commercial/residential clients.
Janine Kroebig
2 years ago
They are the best. Will definitely use them again.
David Bjorgaard
9 months ago
Professional, efficient, courteous! Thank you for the quick resolution!
Charlotte Robles
4 years ago
Anthony was great,he found the problem fast
Alejandra Kotzambasis
4 years ago
Fast and efficient. Always a pleasure to deal with from first contact through job well done.
Henry j Lopaz
4 years ago
The technician arrived on time and after a brief explanation of what I needed he fell to work and quickly completed the project. Fast, friendly service!
We called Roto-Rooter and they sent Javier out to help us. Javier was extremely professional and knowledgeable. We will definitely use Roto-Rooter in the future.
Julie Pittman
4 years ago
Very professional and courteous, perfectly explanation of work performed. Definitely recommend.
Susan Ruffini
8 months ago
Great service. Polite receptionist. Carlos arrived on time and fixed the problem quickly. I would recommend them to anyone
bruce langevin
3 years ago
We have had RotoRooter come to our house on three separate occasions over the past few years. Each time it was for a different plumbing concern. Each time we had a different plumber to address our problem. The thing that was the same in each occasion was; our plumber listened to our concerns,and was willing to explain what was wrong, in terms we could understand. RotoRooter must place customer service as a high priority in their hiring process. Every plumber they sent out was a really nice person and had a great work ethic. We had an angle valve,(?) replaced under our sink, and a new faucet put in. It looks and works great! Matt did a really good job and was a really great guy throughout the entire process. Thank you Matt! Thank you RotoRooter!
Very happy with the hard work and professionalism of the crew that came here!
Amy Ilona Stein
4 years ago
Sal is an excellent plumber. My family is always pleased with his efficient service.
robert gorman
4 years ago
Worked diligence nay and close all my problems and gave me NEXT step to take
Very helpful young man
Jacob was very professional and efficient. He was awesome and got the job done in under two hours.
I have used Roto rooter Tucson 5 or 6 times on my rental houses. They have always done great work and are very reliable.
Joyce Flieger
4 years ago
matthew hoffman
4 years ago
Yannik was very professional, got the job done quickly and was very clean
Goods guys. Very determined and helpful.
Charlene Danila
4 years ago
They got back to me about my request real soon. Then came out to check out the problem right away without any charge, gave me a quote and everything was fixed in like 30 minutes. The plumber Will was so knowledgeable and friendly, just plain awesome. He explained everything he was doing and why certain things happen that I've learned a lot. I'm so happy I chose roto-rooters. Will definitely call again if I ever need a plumber again. Thanks so much!
Very satisfied with the service provided! The gentleman who came to my own was very polite and explained everything throughly. I will recommend
trevor french
9 months ago
jasmine johnson
9 months ago
LoriPenguinMom
3 years ago
The gentlemen that arrived to fix my plumbing problem were very efficient and knowledgeable .They explained everything they were going to do and completed the job in a reasonable amount of time. I was very appreciative of their prompt service and would recommend Roto Rooter to others.
abraham kakar
2 years ago
Dave was very knowledgable about his profession and open to our concerns. Did what he promised.
Brent Lyons
11 months ago
Danielle Cinalli
3 years ago
I had been without a water heater for almost a week. I called roto rooter and someone came out same day to see if it could be saved, turns out it was better to replace. They gave me a great deal, the tech was knowledgeable and did a fantastic job on install. We won’t be using anyone else for our plumbing issues.
Had some issues with another company for my septic. First time calling Roter-Rooter and they were able to have someone out the same day. They have an office in Casa Grande but they don't have any Techs so they sent one up from Tucson. They were here at the time given. Joseph Villareal was very professional and ask a few questions about the problem then went right to work. Figured out the issue in minutes. Explain the problem to me and what all needed to be done to repair. I can't vouch for all of Roter-Rooter but if you get Joseph Villareal I can say your in good hands.
Sept 2020-Visit 1, installed new disposal unit. When turned on, leaking. Visit 2 new tech, still leaking . Visit 3 another tech, Still leaking. Visit 4 tech supervisor found and fixed leak. Stated that unit was installed improperly by first tech. Whole process took 5 days. Would never use this service again.
Richard Verduzco
3 months ago
Armando and Jesus were very polite and Armando explained what our opinions were and they did a good job. He also said we have a 6 month guarantee on the work that they did for us. 👌
Bob Belcaster
2 years ago
Sean was professional and cleared our main tree clogged drain quickly.
Thomas Patterson
4 years ago
Tonya Strausbaugh
4 months ago
We experienced a sewer backup at 11 p.m. on a Saturday. I contacted your company and the technician was at our house in less than 20 minutes. He was very knowledgeable and friendly. He had the issue resolved in less than an hour. I can't say enough about what a wonderful person he was. It's so rare to find someone who knows their job and is willing to work these days. You've got a great employee!
Anthony does great work double checks triple checks excellent job very pleased would recommend to everyone
Rebecca Erskine
3 years ago
We had Dave T. Come out and snake our pipes on a Saturday after our kitchen sink backed up Friday night. He was quick and fixed it. We then had him come back to hydrojet the pipes and he was quick, professional and patient with all of our questions. Thank you Dave T at RotoRooter, Tucson. Highly recommended.
Arthur Turnbull
5 years ago
Al is a top notch technician.
Sal Cantua has saved the day for me twice in the last year. He is great!!! Roto Rooter can be proud that he is representing them.
Very nice service man well educated a pleasure to work with a very reasonable price can’t complain one bit
Joseph was very informative and professional. He helped resolve our issue promptly and it was very affordable compared to other companies we had called. Thanks so much Roto Rooter! Will definitely use again!!
Javier Creative
5 years ago
Andrew was an excellent plumber, and I will request him when I need services again. He was very thorough, explained all he did, cleaned up after, and gave me advice on how to maintain my pipes.
Pricilla Pilon
4 years ago
Fantastic service! Very informative and helpful 😊
Ralston Gregson
3 years ago
Brittany Lopez
2 years ago
Dave worked at our house. Very knowledgeable, considerate, personable. Very professional and efficient.
Roto Rooter sent Jacob George, an excellent plumber who showed me how tools worked and explained everything as he was doing it. He worked quickly and efficiently and was very pleasant to chat with. I highly recommend his services!
Jenelle Lewis
4 years ago
Orlando and Anthony were amesome! I had 101 questions, and they answered all of them! They took their time and were very detailed in their inspection as well as the solution. I will definitely call them again in the future.
Michaela Zarle
2 years ago
Blanca Delgado
3 years ago
Our plumber was friendly, professional and resolved our issue quickly. I will definitely use them again in the future!
Thank you to Tyler Wuthrich of Roto Rooter. Timely, professional and knowledgeable. Main line was backing up into bathtubs. Arrived within an hour and fixed the problem. Other companies were quoting $139.00 just for service fee before any work was even done. Roto Roto not only came on a Sunday but performed clean out for only $79.99. Excellent service!
Sandi Eghtesadi
4 years ago
Sal showed up within an hour of when I phoned! He was professional, personable and took care of my plumbing problem efficiently. Highly recommend.
Eddie was very knowledgeable and helpful. He helped calm my nerves due to just moving in. He work diligently and answered my questions. Thank you for coming out promptly!
lindsey inouye
4 months ago
George and Monique were tremendous. Fast, courteous, efficient. We won’t hesitate to use them for future problems.
WORST company ever. Complete scam. They quoted me $200 and then charged me over $600!!!! And left a huge hole in the wall.
Prompt professional service
Tech came out within a couple hours of placing the call. Called ahead to give me a heads up. Very professional, worked fast and safely to fix problem. Cleaned up after himself and then some. I'm very please with the quality of customer service I received from this business.
Ricardo Serrano
4 years ago
Excellent service from Will.
Fast service and affordable
Great Service! Our tech Dave T. was awesome. he was very fast and courteous and explained everything easily to someone who has no experience. Great company, Great people.
5 out 5
would recommend.
Very good efficient, well done.
Our plumber was very professional and personable, I highly recommend this company. Someone actually answered the phone right away when I called to request service which was refreshing!
Snowbird w/pipe break in Tucson! Orlando w/Roto-Rooter was the most helpful, polite, efficient & knowledgeable employee I have yet to encounter in my 60+ years of dealing with home repair companies. Quick to respond, cleanup was excellent, follow-up great, priced competitively. I have used this company and asked for Orlando now a second time, and have NOT BEEN DISAPPOINTED! If you want a feeling of security and an excellent job for any amount of money (always priced competitively) this employee and company ROTO-ROOTER will not disappoint. A pleasure to deal with & feeling of complete satisfaction while being away from the area! Really use them, I sure will when and if I have need of them AGAIN!
Cheri Snowbird😇
Nadine Sotomayor
2 years ago
Dave T. was very friendly, very knowledgeable, patient, and honest! He was great with our dogs too. Would highly recommend them and especially Dave!
lauren krause
6 years ago
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