Jeffrey Scogin
3 months ago
I started researching solar companies in early April 2022 and lined up four companies to talk to and get quotes from. After talking to three of them, I had already decided on the one I liked and began the initial stages to move forward with financing and getting the solar contract created. Then I talked with Dale from Rooftop Solar, the fourth company, and completely switched gears. The financing option they offered was much more appealing than the other solar financing options out there. They used quality equipment, comparable to other companies and comparable in price, but offered a much better warranty than the other companies. These factors alone were enough to make the switch to Rooftop, just from a numbers/warranty perspective, but the customer service I received from Dale exceeded all others by far (in fact, the experience stands out as one of the best, if the best, experiences I’ve ever had). Not only did he respond to all my follow-up questions/concerns after our initial discussion (I had many, we created quite the email chain) he also included links to videos and articles and even tax forms to help make sure I had all the information I was after and to provide confidence that the answers he provided were correct and accurate. In one of our phone conversations when reviewing the final agreement, he even got one of the owners on the line to help address a hypothetical scenario I brought up. The owner also reached out to me separately on a couple occasions. To summarize, the equipment and cost are comparable, the warranty and financing options are superior, and the customer service is extraordinary.