greg santilli
4 months ago
Just a friendly consumer warning about On Point Solar Power and their owner Jacob Davison . DO NOT USE THEM! Here is my review. Complaints with the ROC and BBB have been filed.
my wife and I were contacted by a sales rep,Kyle Magana, for On point solar. I advised him that we were interested in solar and also batteries to power our Air conditioner, due to losing power in our area often, but it had to make sense monetarily. When the sales rep got the final plans completed He advised me that he had the plans set that included 2 batteries, which would power our air conditioner. He also promised that the job would be completed by June 1 and that our payment would be 265.98. On the contract it showed a new payment after 18 months of 363.19$. When I asked about that he stated on point solar took the tax credit and put it towards the balance to keep payment at promised price and we had to do nothing. This is what solar city did a decade ago at our old house. Within a week solar panels were on the roof and I was told within a month batteries would be installed and we were ahead of schedule. By may i was getting the run around, June told they were in the warehouse, July was told 2 weeks and batteries were not installed until August 25th. I advised the manager at the office in mid august that I felt like they were abandoning my job because the contract was already funded by the loan company, but was continuously told 2 weeks. On August 25th approximately, the batteries were installed when I was at work. The next day when i was home, I spoke with the installers because they needed to know what I wanted hooked up to the batteries. I advised them I was the AC and refrigerator at minimum. They told me that the batteries could not power the air conditioner. I immediately called On Point and after multiple levels of management was able to speak with the owner, Jacob Davison, after several days of calling. I advised him of the almost 6 months of waiting, poor communication, run around and blatant lying of product capabilities. I then told them that they have not met the contractual agreement made by his sales rep and that I wanted all of their equipment off of my house and that we were done. Jacob told me that Kyle Magana, sales rep, had been fired for false promises, but unfortunately they are only contractors and refused to remove the panels or batteries even though they were not going to perform as promised. At that point he said the system would be turned on in 2 weeks and I was out of luck. The 2 weeks didn’t happen and it’s now December. Lastly and most important, they advised me that on point took the tax credits and kept my payment the same. After doing some research i have found that that was yet another lie. That there is no tax credit and that I have to file it, but that I owe them 26,000$ within 18 months or my payment will go up to 363.19, which is far outside what my average monthly bill is. I can use the tax credit to take down my taxable income, unfortunately I have so many medical write offs for my wife's illness that I wont be able to use much of it and it wont be given to me as money to keep the payment down. Approximately 1 month ago the owner told me the I would just receive the money from the IRS to pay them, but after further digging I now know that just as his salesmen did, he lied. This company is running an immoral and unethical business and I am not the only one to have this problem when looking through their reviews