Yamariza Gomez
a month ago
Came here for a window repair, and in advance we had spoken about pricing and the owner of the shop is who I spoke to. The owner of the shop was very clear on pricing and what specific problems were wrong with my windows not functioning properly, and had agreed to go back the next morning. The owner told me the work would be done in about 2 hours, and upon arrival my car was the only one there next that needed to get worked on. An estimation of at most 2 hours, then became almost 4 and a half hours until I started asking what was taking so long. Keep in mind, my car was still the only one in their shop being worked on. The owner of the shop is both the person I spoke to and the one who worked on my car. I asked him if he could explain to me what specific work was done onto my car and his attitude immediately changed towards me. He simplified the problem of my windows, *DID NOT replace parts that needed to be replaced* like he promised me in advance he would, and told me that my job was to pay him for getting my windows to function, not to replace the parts that were broken when in advance he reassured me that replacement was going to be included with his work and that REPLACEMENT was needed in order for my windows to function properly. He called me crazy for recalling our first conversation and that he never went in detail what work needed to be done to my windows. The owner was filled with a very rude attitude when I confronted him on why he overcharged me and why he gave me false information when I initially arrived asking for help. The attitude of the owner was condescending and unnecessarily rude, complete change of attitude from when I first came asking for estimates and what was wrong with my windows.
