Hillary Gamerow -AZ

4 months ago

Last night, the lock on my front door jammed. Even though these gentlemen were booked solid, they generously took the time to recommend other locksmiths who might be able to help us escape the house. In such crazy times, this kind of professionalism and care is remarkable. Many thanks, Downtown Locksmith, I will definitely keep you in mind the next time.

Maya Padilla

2 months ago

This place is amazing. I go here for all me key needs. They are very helpfull and knowledgeable. Highly recommend this place

Nick Nourtsis

a month ago

These guys know what’s up. Had a whole service truck that needed to be rekeyed, I can’t remember who I worked with, he came out looked at the locks, and cut the correct key. I was beyond impressed. Very friendly and knowledgeable staff, also a cool store. 10/10 if you need a key cut and or locks, this is where you want to shop and give your business.

john O'neill

10 months ago

Amazing service! Thank you kindly Andrew and Alfonso! These guys have done it all from duplicate keys, to deadbolts, to knobs, repairing fire safe cabinets, and repairing a safe for me. I couldn't be more impressed by their knowledge and willingness to help any situation! 5 stars from this satisfied customer.

Joy Mcdonald

10 months ago

OMG I originally tried to get a temporary key to get in a Chrysler Crossfire that we bought. My husband locked the only key in the car on Saturday tried to go through the dealer to get a temporary key and it's not available because they said I have to go through Mercedes and when I called Mercedes they said nothing for Chrysler Crossfire through them. Well I finally broke down and called this company and it was wonderful Jeremy came out the next day and took 5 minutes to break into the car through the lock. It was wonderful and I guess I should have started there to begin with we won't talk about how much a keyfob cost through Chrysler! But since only one came with the car I think it's important I get another!

Jasmin Sauermann

5 months ago

I had been in a hurry and didn't have time to place a call so it was really nice that he could come to my location. He got me back in my car without any hassle

Leroy Sekaquaptewa

6 months ago

I took my new fob to Downtown Locksmith they programed it quickly and courteously. Very good people and service.

Brad Lacy

8 months ago

Was referred by Arizona lock and safe. Needed to replace a 3 button key for a 2019 Toyota 4Runner. I was disappointed to have driving downtown only to be told they would have to order it. They said it would be a week but they got it in 3 business days. There was one customer ahead of me when I ordered and when I picked up and both visits took about 15 or 20 minutes. Only 2 parking spaces in front with 3 or 4 more in back. I'm confident they can handle any lock issue. I didn't ask them about mobil services.

Downtown Jon

6 months ago

The people at downtown locksmith are professionals and do a great job at a good price!

Nick Finley

a year ago

Amazing selection, wonderful staff and excellent service!!! Not only was I blown away at the amount of personalized keys they had available but the gentleman helping me knew his trade well, with just a glance at the keys I was looking to get made he was able to tell me what kind of key I needed to use as a blank for it to work properly with my lock. I was was able to get in and get what I needed done in less than 10 minutes not to mention everything was extremely fair priced SUPPORT SMALL BUSINESSES

Ruben Hinojos

2 years ago

Andrew did great job on my lock cylinder where several other highly rated local locksmiths were just stumped. Very knowledgeable and knows the craft. He went the extra mile to get it done and then charged a very fair price for the work. I recommend him highly.

Petty Gang - Gang

a year ago

This business does commercial & residential as well as keys for your automobile too! It was late afternoon when i walked into their office for a automobile key for my roommate & the next morning i was the first appointment of the day. The Mobile technician Jeremy was awesome and handled our situation with care!

Jordan Wulforst-Leslie

2 years ago

HIGHLY recommend this company. Excellent service! I had an emergency situation with my front door lock and could not get into my home. From the moment I spoke with them on the phone, they were there within 20 minutes. Gary showed up with his wonderful wife Adele as this was after hours and proceeded to fix the lock with another employee Alfonso. I can't begin to express how grateful I am for their quick response, professionalism and great care for my situation. If they did not respond in such a quick manner, I would've had to have found alternative arrangements. They truly are life savers!! Thank you SO much Gary, Adele and Alfonso!! - Jordan and Jeni

Glenn O'Dell

8 months ago

Locksmith was amazing. Very knowledgeable and had everything needed to do the work. Will definitely return for future issues or needs!

Sterling Morningstar

4 years ago

This was a great experience. I wanted to get some spare keys for my motorcycle and I kept hitting wall after wall. I finally got referred over to Downtown Locksmith and I'm so pleased with the service. It is an actual brick and mortar store, for starters. That's a huge plus since I'm more comfortable with the level of skill with someone who can keep a shop going and not just have a mobile service, especially since this wasn't an emergency so I didn't want to have to spend $60+ for a visit. The gentleman who waited on me was very kind, cheerful and professional. He had me check the keys before I left and took the time to explain to me why his keys were going to work better than my old one. The price was MORE than fair and he did a superb job. This is the only place that will get my business from now on. I do wish you had slightly different hours but that is a tiny inconvenience I will gladly work around. Thanks for my keys!

Carl Schurtz

a year ago

Love the service here. Had them to our house to rekey many locks, then visited the store a couple of months later to get key copies made. Very professional and good service both times.....1 year later had keys made and asked and received excellent advice. I reccomend them

Colin V

2 years ago

I use them because they are local but my visit today was anything but helpful. Needing a simple key I waiting 20 minutes while Andrew chatted up a customer about a rare key. Never once was I acknowledged and only the customer was apologizing to me for how long I was standing there. When I asked if somebody could help me copy a basic house key I was told no. He did not say sorry, I will be with you in a minute, or sorry for the wait, or ask the customer in front of me if they could take a quick pause in conversation.
If you staff low, I understand but give your patient customers a little grace and understanding rather than ignoring them and letting them walk out the door. As the banner above your counter reads business goes where it is invited and stays where is is treated well the same goes for your customers. We come where we are served well.

Al Sachs

2 years ago

had a problem with my front door. Alfonso the technician came out and was able to fix it. Readjusted the door and reset my roller catches. Door has not shut well form years. Now it shut great and tight. No more worries about the door opening and my dogs getting out. Would recommend them greatly.

Stephanie Newman

a year ago

I had a good experience here. I had to get copies of a do not duplicate key and they told me I needed a letter with my company letter which stated I had permission to make copies. I think this is awesome because not only is it professional, it helps to keep people safe. I appreciate that.

Krystal Williams

3 years ago

This place is great. They do vehicle keys as well as house keys. The guy behind the counter was super friendly and made sure my keys fit my car before I took off. Really fast service as well. I would recommend him to anyone.

Esther Torre

a year ago

Needed new Audi key... Andrew gave me a quote , them told me he didn't have key and would call me back....called him back 3 times bcoz it was an emergency, he never responded. Completely unprofessional, would never use them.

Shannon

4 years ago

I just moved from WA and needed to get a key made for my fire safe that I had lost. I had to replace the key years ago in WA and paid $20 there. The locksmith here in AZ only charged me $15 and he was was nice enough to carry my safe into the store for me, and back out to my car. Such a gentleman ;-)

Thomas Wertin

2 years ago

I presented Downtown Locksmith with fairly difficult problem, to duplicate a Key from a rare 46 year old car that only used the particular key pattern for a single year. The shop was able to duplicate the key because the took the time to cut it exactly. I am happy to say the key works better than the original. Extremely Happy

Gale Mayo

4 years ago

Andrew....your are the BEST!! We brought in our RV/trailer keys to be duplicated. One could not be because it was split/broken and needed to be retired. Andrew was able to find the key online and make it from scratch as I put it. This man went above and beyond as far as we're concerned! Need something done....call ANDREW!! Thank you so much George & Gale M

Alan Grayard

3 years ago

They were open and the shop was very nice to browse while waiting, which wasn't long. I have a roll-up desk needing a couple specialty locks. After visiting I am going to ask for him to evaluate and fix. I let you know how it works out.

Kristin Wurr

3 years ago

I had a 100 year old lock for a door that had no key. They spent about an hour turning up the lock and making me custom keys for it.
It now works awesome.
The guy working there was there was a true craftsman and very helpfully.
I would definitely recommend this place.

J.A. dimond

3 years ago

On 7-19-19 went in to their shop with an ignition key problem with an aftermarket key. The problem was quickly diagnosed and expertly fixed by their technician. Their service was quick and efficient and the cost was minimal. I highly recommend Downtown Locksmith for any locksmith needs and they are my new go-to source for future locksmithing needs. Thanks guys.

Sonja Matson

7 years ago

The owner himself, Gary Sachs, came by to re-key all my doors. I met Gary last fall at an industry event and he explained how he runs his business with integrity and fair pricing. When I called, I was able to get an appointment within 24 hours! Gary was on time for our appointment and very courteous. He worked quickly and was very neat and clean. He made sure all the new keys worked before he left. I recommend Downtown Locksmith to anyone who needs an honest, dependable and reliable locksmith. I will definitely use him again the next time I need a locksmith!

AZFunSeeker

3 years ago

I had several items I needed assistance with. A rekeying, a couple cylinder recodings, and a broken keround trip. I had seen the other reviews then called to see if the things I needed could be done.
I was helped by Andrew who was quite knowledgeable with all 4 of my items needed. I was pleased with his craftsmanship, abilities, and expedient service.
All services were impressively priced and I had an overall above average experience and will definitely use them again despite being 42 miles away roundtrip.

V B (V)

4 years ago

Thank you so much for providing me with the key i needed. So much more cheaper than what the dealership was going to charge and quicker as well. I am so glad for the referral since no one else in town seemed to know how to make a copy.

Jason O.

10 months ago

Good honest folks. They were even able to originate a key for the 120 year old antique lock on my home.

Rebecca S

4 years ago

I strolled in here about 15 minutes before closing time, not realizing my car key and fob were going to take quite a while to make. The locksmith graciously stayed as long as he needed to, and I was able to go home with my key. Thank goodness I didn’t have to drive all the way out there an extra time!

Hilario Ceron

a year ago

This is a very unique place. It was located on 7th Av. just South of Roosevelt Street somes years ago.This facility has the ability to make copy of keys that no other palce is able. Thanks to this business, we can carry on with our daily lives.

BY D

2 years ago

Although there are locksmiths closer to my residence for keys made- & all over metro Phoenix; however- also KNOW great customer service guaranteed at Downtown Locksmith. Simply put they are “The Best-“ that’s their rep- & they don’t disappoint! ??

Needed a safe key made with a larger opening to fit on my SmartKey; no such template- but because of their customer satisfaction DNA- ?? a solution was found! Drill hole larger on existing keys! Brilliant!

Exceptional customer satisfaction & service is what you will get- all the time- every time at Downtown Locksmith. THANKS AGAIN! ??

Christine Robinson

2 years ago

I have been doing business with Downtown for over 20 years. I have always had a great experience. Very, very nice, generous, professionals. I would not call anyone else.

Danielle Chessick

3 months ago

I went to jack in the box when we were broke down here.

enfant terrible

2 years ago

Called them in a state of absolute terror after having my lock picked by a stalker. The person on the phone reassured me that they were sending a locksmith with many years of experience--I wish I could remember his name. When the locksmith got there, he reassured me that the new Schlage he was installing was so resistant to picking that locksmiths usually just drill them out because even they can sit there for hours trying to pick one. Great service during a difficult time. Thanks, Downtown Locksmith!

Dan Hamilton

a year ago

Came in with a rare Chinese made golf cart key and without a blank they were able to make a duplicate that worked great. These are the experts. Thank you!

Jake Ireland

3 years ago

On my Airstream travel trailer, the locks for the outdoor storage boxes both were not working. The tech showed up on time to repair or replace the locks. The job turned out to be very difficult, so he called in another tech for assistance. It ended up taking several hours and the old locks had to be drilled out and replaced. I was worried that the bill would be out of control with the time they spent, new locks and keys, etc. The repair was completed professionally and I was only billed thr original quote. I am very satisfied and would recommend Downtown Locksmith to anyone for lock and key services needed.

Kathie Baker

a year ago

Extremely helpful! Andrew was amazing and we got everything we needed, with his help! We highly recommend these folks for all your lock and key needs!

Jose B

5 years ago

Scheduled my appointment for 4pm. It was 430 no call from neither the office or the technician. Until I called them and was told there was a miss communicate between them. Shorty after I notified them of the wait the technician called and informed that it would be no more then 40 minutes. He did apologize for the mix up. After waiting an 1hour and 42 minutes late for my class he finally shows up. He walks out with eyes blood shot, white t-shirt untucked, pants bangy and no name tag or even matching clothe. He parks right behind my car which is on the street. As he parks he blocks my drive way so my sister leaving can't get out. I ask him if you could move the van. His reply was wait one minute. So if finally moves enough for my sister to leave but again proceed to park right be hind me once again. After a few minutes I ask him if you would mind moving in front of my car where he wouldn't be blocking the drive way. Is say yes and tells me to wait one minute. Never moves the van and my sister when she returns is forced to park behind him. So he half complete the work and says he can finish tomorrow. I asked if the same time would be okay which was 4pm. He states he has more jobs up east and it would be hard for him to drive all the way back to my house. He then says if he can meet me at my work which is closer. I let me know it is private property and while I'm working they can have vehicles park that do not belong. He kept insisting on meeting me at my work because it would be more convenient for him. So I told me I would see wht I could do. So now not only was he late, not dressed professionally, no customer care for my family or my job. Then he tell me it would be 260 because it was already late in the day when he started so it would be extra. I will never use this company ever again. If they have people this him representing there company then I'm sure they will be out of business in no time.

Ryan Wilcox

2 years ago

Had excellent service. wasn't able to get my specialty key made but they were very friendly and didn't charge me for the one they tried that didn't work.

anthony ochoa

4 years ago

My sister had a broken key to her car, took it in to see what can be done and the guy cut it exactly how it should be and said it might not work.so than we went out to the car and bam car started right up. Only a couple bucks for it as well great service friendly people.

Google Mystery Guest

4 years ago

I have been a returning customer here since way before I lived at my resident address in North Phoenix. I came a few times in the past when I lived up the road, which dated way back to 2014? Ever since my first great experience here I stopped going to ACE/ Walmart etc for my home keys/ padlock keys/ mailbox keys/ pool keys etc. The one time I came was when I first started coming back. After a foul instadent with the Walmart kiosk machine at chrstown I didn't care at this point about cost knowing the keys was cheaper than Walmart. So I went back to Downtown Locksmith! Since it was on my way home! Ever so often when I come in we will discuss how each other's day is going, and sometimes he even explains how the keys are usually better than anywhere else and trys to remind me every time I come in not go anywhere else like I did the one time. The older guy at the desk has great customer services, and I will keep coming back. I'll go as far as even having my friends and family ship there keys to be made here. Downtown Locksmith has great quality, great prices, And the customer service is better then anywhere I've been! I will be returning on Tuesday Feb 26 to get one more key made again! Keep up the great service guys!

Trish Kenny

4 years ago

Seriously, these guys are THE BEST! I’ve gone to downtown locksmith for Car ignition key, motorcycle key, van door locks re-keyed, home door lock keys, re-key rental property doors... Ea time they’re FAST & best prices in phx! When I lost my motorcycle key & nobody in Phx wanted to help me they did! They researched it & had it done by closing time SAME DAY! They r Gods! What r u waiting for? GO NOW! U will love em too!!!

b cingu

a year ago

Unfortunately was not able to service the key that was needed.2019 rav 4 so it would be a better experience obviously if the service was available.

Brandon Vincent

a year ago

Went to have a newer Honda key copied. Great service & price. Key works flawlessly.

Ray Sucato

4 years ago

I would take any negative comments made here with a grain of salt. This shop has helped me on NUMEROUS occasions and was always informative and fair with their pricing. The only reason I am here today is I lost their card and needed to use their services again and needed their phone number.

BiG TIFF (Tiffany Smith)

2 years ago

The key to my car door broke in half and it was a little twisted and they made me a duplicate key from the two pieces I had with no problem and it was way cheaper than any other place I called.

Alejandro Castillo

3 years ago

Great place to anything key or lock related. Reasonable with pricing. Honestly the best part is how caring and comfortable they with you. No upsell tactics, just giving you the best service possible.

CURTIS ANDERSON

4 years ago

Downtown Locksmith has probably the best lock shop I have ever been in. They are highly skilled, friendly, honest and very competively priced. They can make keys for almost anything. I recommend them to everyone.

Alisha Bee (Wind Bees & Earth PLLC)

a month ago

Cool shop and helpful people

Mirek Stryczek

6 years ago

Great customer service, friendly and careening. They were able to get and program a key for a new Ram Truck, for less than half of dealer price.

Doniphan Sanchez

6 years ago

Aweome pricing, excellent service! Bought a motorcycle with no keys. These guys made me 2 keys for less than $30. AMAZING!

Derinn Wallace

3 years ago

Love, love, love this place! Super personable employees, especially Andrew, who is extremely knowledgeable and friendly. I use them for all my locksmithing needs! Highly recommend.

Ivette Ehmann

6 years ago

This company is a SCAM!!!! They mislead their customers, quoting them an amount that is totally different from the actual cost. They won't give you a price until the vehicle is unlocked. So basically your stuck with the bill.

Francisco Alex Ceja

2 years ago

Fast and adorable service.
They made a special key copy for my truck and program it.
Thank you.

Bennett

4 years ago

Awesome experience - locksmith taught me about the key as he was making it, tested it on-site to make sure it worked, and even lubed up the cylinders. The best.

Gabriel Betancourt

2 years ago

I needed a spare honda key cut and programed and was referred to Downtown Lock Smith. Very friendly, knowledgeable and reasonably priced.

Lane Nesper

3 years ago

This is the best lock and key shop in town! Knowledgeable and thorough with great service and prices.

Cliff Kubek

3 years ago

They handle almost all locks and do excellent work on car keys.

Robin Pearson

a year ago

Love this place. Andrew is friendly and very knowledgeable. Wouldn't go anywhere else!

George Ochoa

2 years ago

They are very professional abd commited, I always have received excellent service and prices for years

LaMont Johnson

2 years ago

Been going to them for years. Very knowledgeable and very helpful.
If anyone can do it, they can!

Big Mike

8 months ago

Great stopping for them Very good locksmith

David Droit

6 years ago

He told us exactly what we needed and then replaced it for something better when I brought it back and did not charge more

Chuck Mccurley

6 months ago

Awesome place and great help

Ed Van Winkle

a year ago

Convenient location, quick service and key copies worked.

LINKELREV R

a year ago

Wasn’t able to fix my lock because it was broken. Super honest

Joel Brand

4 years ago

Excellent service, highly qualified locksmith, excellent experience, highly recommend ito anybody needing any type of lock services.

Ruby Hodge

2 years ago

People and the place is nice I went there for a car key box and they found it for me thank you very much

Alberto Castañeda

2 years ago

I always deal with Andrew, super knowledgeable and great with customers.

Heather Weber

4 years ago

Andrew was so accommodating. Excellent way to go out of one's way for a customer!

M

2 years ago

Terrific locksmiths, great store, you should go!

Shane Freet

7 years ago

Great place for new keys the Lock Smith is a gentleman and very good at making keys

Ezra

a year ago

These guys are the best and most affordable in town.

Stephen S

a year ago

Andrew is the best and has great customer service.

SMAR SMAR

3 years ago

They had the special Lock for my 96 Dodge Van, stainless steel tire cover

Rachel Smith

3 months ago

Quick & friendly!

MARTA SMITH

a year ago

Careful, thorough,cheerful and pleasant despite being really busy.

Jerry Richardson

a year ago

Friendly place. Knowledgeable staff. They know what they are doing.

Tom K

6 years ago

The real deal. A locksmith shop that has service oriented pros dedicated to their important craft.

Henry Madrid

2 years ago

Great customer service, GREAT PRICE and FAST SERVICE

Col. Dave Littleeagle

a year ago

Thank You very much it's a blessing

Robert Heaps

2 years ago

Great service! Really good with customers

Mario Canava

a year ago

Very helpful and great customer service.

Sarah Foote

2 years ago

Quick service and great prices!

Xenith Sanguine

3 years ago

Set me up with something free. Thank you. Took about 1.5 minutes to break it.

Michael Jones

a year ago

Great place
Old school pro

Arturo Soza

5 years ago

great place. treat you like family

JESSE YBARRA

3 years ago

They carry a lot of keys on site.

David Gregor

a year ago

Unique.

Donna Cozzette Williams

3 years ago

Best in the business reasonably priced.

Jeovani

a year ago

Superior best on business

Justin Kloszewski

5 years ago

Supper nice and helpful people.

J B

3 years ago

Got the job done in minutes.

Nora W

5 years ago

Great job, and fast!

Naomi Harper

a year ago

Great service

Charles Kirkland

4 years ago

Great customer service

El Uri

5 years ago

Great prompt service

hope ruppel

2 years ago

Very helpful and fast

Angel Ramirez

2 years ago

Very professional people

R R

a year ago

Good service

Ian McDonald

a year ago

Awesome

Tim Nelson

4 years ago

Helpful

Mike Abrams

6 years ago

Great service!!!

Kriss Lindberg

3 years ago

Best locksmith in Phoenix

Ramon Delval

3 years ago

(Translated by Google) Your work is very professional

(Original)
Muy profecional su trabajo

Sherri Boyer

3 years ago

mk crown

2 years ago

hx smith

4 years ago

Krystal Galloway

a year ago

Ricardo Ramos

4 months ago

Sheila Watson

5 years ago

Eddie Alcantara

4 years ago

adele sachs

3 years ago

Tom McCoid

a year ago

Julie G

3 years ago

S

3 years ago

Frankie Smith

4 years ago

Shauna Gutierrez

3 years ago

Mark D

5 years ago

Tim V.

7 months ago

Harold L Pierce

4 years ago

Ramon Garcia

3 years ago

Juan Domminguez

a year ago

papi S8N

4 years ago

er s

7 months ago

M.A. G.P.

a year ago

Tom Humphrey

a year ago

Sergio Espinoza

a year ago

Charles Korzun

2 years ago

Frank Disalvo

2 years ago

Rick Villa

6 months ago

Julian E. Morales

a year ago

Abel Guillen

3 years ago

Eleanor Jaramillo

2 years ago

Steven Jimenez

4 years ago

Marcos DeLuna

2 years ago

Jeremiah Toller

6 years ago

Lauro Valdez

2 years ago