Dial One Mears Air Conditioning & Heating Inc

Once again Adam and the whole crew at Dial One Mears did a great job for me. First I didn't know what I needed. They calmly explained my situation, old system not functioning well, and gave me options. No pressure. They arranged for my ducts to be sealed, including a 4 inch x 2 ft gap in the attic. They also installed a small split AC unit in our garage that is quiet and relatively cheap. Everything was done quickly even though it was the middle of summer. They are so nice to me it feels like family in my house. Thank you Adam and gang.

Nate the Technician is always on time and professional. He always communicates with me to let me know he's on his way to what he's found, what's needs to be done, how's it going and how it went when he's done. He answers all my questions and I trust him in my house. He very knowledgeable and a good listener. I'm glad he's my tech and hope he stays my tech for years to come. Good job Nate and thanks Dial One Mears!

3rd time I've used Dial One Mears and I will not use another HVAC company. Troy is very friendly and scheduled me same day. RJ diagnosed the problem and completed the repair while I was at work. The repair and cost was explained to me and I was pleased with the service.

Mears was very easy to schedule, and the technician who came out, RJ, was by far the best HVAC tech I've seen. I'll definitely ask for him by name next time I need something! Thank you!

Service was fantastic! Called at 8 am and RJ was at my house by 10am. Quickly determined it was a dirty pan and deep clog. Fixed it quickly, educated me on how to maintain moving forward. Fast, knowledgeable, clean. Cost was very reasonable. Will use this company for any future service needs.

Since I started using them years ago they are delivering the quality of service needed for our needs and our residents well being, thank you Troy, Adams and all the good techs you have. Keep doing what you guys are doing.

Nathan us a very professional and knowledgable technician.
He is very informative and honest, always providing detailed information regarding Services he has performed on our Bosch units.

The service representative gave me a telephone alert and arrived promptly.
Shane was in work uniform, thus providing identification.
He was friendly, provided helpful advice, and professional throughout
this visit. He checked everything out carefully, found one issue needing
attention, but left the final decision up to me. No pressure.
I felt that this was a very comprehensive inspection of my HVAC
unit. This is the first time that I have used Dial One Mears,
and I am looking forward to continuing my relationship with them.
They deserve all the fine reviews that they have received.

Nathan was great and stayed late to fix unit so we didn't have to suffer the heat another night. Only negative was I thought it was a bit pricy for the 2-3 hours labor involved. Otherwise, whole experience was great.

We had a very positive experience with these fine folks. When we were getting our new unit, the Mears men went back to the distributor several times because the units they received were damaged in shipping and they were not installing a damaged unit on our house, even if the damage was just cosmetic. That told me a lot about their ethics. They took extreme care at every juncture and when they found something was not right they made it right at no additional cost. As an example, we had a breaker issue and the Mears men replaced it for me. I didn't see the charge for the part on my invoice and I called to question it. I was told that they took care of it for us as part of the service. Clearly, they didn't have to do this. This is greatly appreciated. Further, we shopped around before deciding which unit to buy, and at the end of our due diligence we found that Mears offered the best price; they then backed that up with exceptional service. I am very pleased with this company and the men who did the work. I highly recommend this company.

I’ve been so pleased with the service calls I’ve made. Everyone I’ve interacted with has been so responsive, respectful, and professional. In the midst of the COVID-19 pandemic, we have been especially cautious about our interactions with others but the service staff have come masked, maintained distance, and worn shoe coverings in and out of the house. In addition, they explained the issues, provided helpful instruction about maintaining our system, and even hooked up an option we didn’t know we had on our unit! We HIGHLY RECOMMEND this company. When it was time to pay, we felt the cost was incredibly fair. Should we need future repairs, this will be our first call!

Finding good service providers is part of a simpler, kinder life, I feel. Mears is one of those for us. For the past few years, Mears has helped us out several times. Every person who has come to our home has been genuinely nice and professional. I have been impressed by their communication skills (both the business and each tech we have met). They have kept us informed with arrival time call/heads-up, clear description of problem and solutions, any delays due to obtaining parts (which they expedite as much as they can), honesty when a problem is confusing and willing to call up the line of expertise to find best options (and explain), costs and time estimates. I ask questions and they give patient, complete answers, never patronizing. Top notch. On one occasion, they did the research for us on a Trane warranty we didn't have paperwork for...and made necessary contacts to save us much expense. Highly recommend!

I've been using Dan, the holy grail of a/c techs: master certified, self employed, super honest and very reasonable. When he told me he was retiring, I went into a panic. Most of my previous experiences with a/c service companies was not good. Fortunately, he did refer me to Dial One Mears. I called for a noisy compressor and seasonal tune up; they were out to my house the next day (on time), and Clarence (my tech) was exceptionally professional, polite and thorough. He identified and remedied the vibration noise, serviced and cleaned both units and replaced a worn contact switch. In and out in about three hours, all for a reasonable charge. Dan's retirement is safe. I'll be using Mears from here on.

Jessie was great!

Our unit was vibrating so much it was shaking the roof!

Dial One Mears was our “second opinion” after one of the bigger name companies came and took a look and basically recommended a brand new system or a few expensive repairs.

Jessie took the time to properly diagnose the problem by eliminating potential causes one by one. After a few adjustments the problem was solved. No new parts, no expensive repairs, just an honest assessment and a quality fix.

Jessie and Dial One Mears have earned our business going forward for any maintenance and when the time comes to get a new system.

Don’t pay for any other companies advertising budgets. Do yourself a favor and call Dial One Mears!

Fantastic, exceptional and professional service! I called around an hour ago and was greeted by a very kind and courteous customer service representative who told me a service technician would be calling within 15 min to setup a visit and the charge would be $69 whether there is anything wrong or not. The service technician Shane called me within 5 min and followed up with courteous informational calls to ensure that I knew I could utilize my home warranty to reimburse me.

Shane the service tech showed up within the hour to promptly check the usual things, the thermostat, the air filter and then he went up on the roof. He proceeded to drain the unit and clean the coils, performing the regular maintenance to the air conditioning unit. After a thorough inspection and fine tuning, he said that my air compressor shut off due to overheating. He proceeded to recheck his work and thereupon go check my split unit in the garage which has the air filter to see if there were any points that would cause it to overheat.

He replied that he has seen this before, but if it happens again to call them and he would surmise that it would be the compressor that's the culprit. I asked him what regular maintenance intervals does he recommend and he said they usually come out and check the unit in the Spring, just before the Summer, and in the Fall, just before the Winter. But for my Split System, he'd only recommend once a year due to the unit on the roof not operating at all during the Winter. Oh and it only cost me $89 for all that he did!! :D

The whole experience was a delight considering the uncomfortable prospects and I will definitely use them for regular maintenance, highly recommended them to friends, family and coworkers!

My thermostat manual disappeared a couple of years ago and I had messed it up myself. Jessie reset it to my request so I could operate it manually until I can get it reprogrammed at a later date. He was efficient and expedient with the cleaning of my ac/furnace unit.

Shane did an outstanding job replacing the HVAC system on the roof and the Air Handler in our unit. He was professional, curteous, knowledgeable and informative. He was on time and managed the entire project from start to finish. Shane demonstrated the customer service skills that any business would be proud to have associated with them.

I've been using Dial One Mears air conditioning and heating service for several years and I'm thoroughly satisfied with their customer service and the technical expertise of their technicians. RJ performed our spring startup service today and true to Dial One Mears form, he left no stone unturned during his inspection and thoroughly briefed us afterward. Thanks to Dial One Mears seasonal services, my wife and I have had no issues with our AC unit. And that says a lot given the brutal heat of Arizona summers. I would definitely recommend their services.

My AC was having issues with turning on so I called Dial One Mears to help diagnose the issue. This is my second time working with them and it could not have been a better experience. Aubrey helped me schedule the soonest possible time for a checkup and the technician Greg promptly resolved my AC problem. Both were very friendly!

I called this company after rainforest hVAC and plumbing ****** with my system for a year with their incompetent hires. Sean came by and rewired my system on a Sunday and it’s been working like clockwork since. I appreciate your hard work and skill!

Troy always is quick to resolve our air conditioning challenges. Our family always asks for Clarence as our customer service technician. Clarence is professional and quite knowledgeable when our air conditioning systems are down. Dial One Mears has always taken great care of our family’s air conditioning needs.

Adam and Jesse came out to replace our A/C unit and Furnace. They were on time and got the job done fast! They kept a tidy work space and hauled away all the old equipment for us.

we purchased a unit from them in October 2014.
the experience was great and the person that came out to the house was very knowledgeable.
he gave us three choices and he knew the differences between the units and was able to discuss
pro's and con's of all three units.
the price was very competitive and well explained.
on the day of installation things went very well considering the house was configured for a smaller unit.
there some small problems in the beginning but on each occasion a tech arrived in only a couple of hours. and was able to trouble shoot what happened and fix each problem.
since then the system has worked perfectly.
not only does the house cool very well now but I have saved some $100.00 a month in utility bills.
they also explained to the advantages of a second register and they were right on target
the house cools better and more evenly.
I also really like the computerized thermostat as I can program in the temp and it cools to that temp
without me having to adjust it. it even has a cool app for ones cell phone.
this is a great company made up of quality individuals that are knowledgeable and helpful.
I would recommend this company to anyone that needs an a/c unit or simply service on an existing unit.
again great company and great to do business with. i would give this company five star rating
with no hesitation.
sam garber

Great experience with these guys. Told them I wanted someone to diagnose a problem with my AC unit so I could turn around and have my home warranty cover it. Greg did just that and didn't try to sell me anything along the way. Genuine dude 5 stars.

Nathan was the service tech who serviced our unit. Very knowledgeable and thorough. Courtdeous; wore cloth booties and gloves into the residence. Explained service procedures and work accomplished. A good representative for the Company.

I love this company. I am a senior citizen and Richard and Greg that have come out to fix my air conditioner and now my heater have been so nice and respectful toward me. I can't say enough good things about this company.

First time using Mears for my AC tuneup through SRP. They were courteous, prompt and efficient! Shane was a pleasure to work with!

A new Lennox AC / heat pump was installed this year. The fan blower is designed to run (with Fan ON) on a low speed until the cooling or heating cycle comes on, and then it shifts into high speed. I wanted the fan to run at the same sounding speed all the time, since when the cooling mode cycles off at night the change in fan sound from high to low wakes me up. The only AC service provider in the valley who knew how to fix this problem was Dial One Mears. The Manager called Lennox, got all the details and fixed the problem without violating the warranty. Now I only get woken up if the power goes out in a storm via APS.

Love these guys! They always do what they promise and their work is excellent!

Shane answered all my questions and explained/clarified the services performed. He was on time, efficient, and knowledgeable and I would definitely feel comfortable recommending him to my neighbors.

Their men came in & evaluated what needed to be done. They proceeded in a timely & efficient manner on the new installation. After the install was finished & tested they explained the system to us.

Very professional, and courteous from initial phone call to interaction with the technician. Was well informed of the issues that I was having, and given my options up front. Highly recommend

RJ is a great technician and person. Really glad he came out to our house.

My home and business have used this local Sunnyslope service for 4 decades plus. i am now retired and no longer in business but would recommend their professionalism and honest prompt service.

We discovered Mears a year ago after having gone through several companies. We are thrilled to have a company we can trust and even remembers who we are!

Richard and Tanya were outstanding. Professional,polite , knowledgeable,friendly.Services were on time,very thorough and did not cost me an arm and a leg.

Great service, prompt and professional

The best AC company I've dealt with in Phoenix. We will definitely use them from now on.

Great customer service and peace of mind knowing service is thorough and of high quality!

Greg was very prompt & professional. Highly recommend this cimpany.

Professional knowledgeable and courteous staff. Have used them for years and never been less than completely satisfied.

I have used this company since the business stated and have always had good service from them.

very professional. Install and clean up could not of been better. Highly recommend.

Discussion always available.
Tech knowledgeable for recommendations/suggestions.
Thank-you.

Very professional, thorough, quick. Great experience.

As always Shane did an awesome job.

Great company and honest service advise!