Shereese Allen
6 months ago
My experience with Delgado Window Tint was far from great. They are very unprofessional and lack customer service. On top of that, the job they did on my window tint was not worth what we paid for it. I just purchased my car a few months ago and my dad took it to get the windows tinted as a birthday gift last month. He took my car to have the windows tinted on a Thursday morning and I had my car back by that afternoon. I didn’t notice until that evening that there were tiny air bubbles near the seal of the back windows, which prompted me to inspect the windows further. There were also crease lines where the tint was not completely smoothed out. We decided to give it a few days thinking it needed time to settle. We called the company Monday to let them know about the issues with the tint. We spoke with the owners son and told him what was wrong. I requested that they remove the tint and provide us a refund of the $200 that was paid. He told us that they do not do refunds and that there was nothing they could do because the $100 warranty which covers you for only a year was not purchased. A receipt of the sale was not provided either. We continue to request that something be done to fix the issue but he begins to argue with us, shifts the blame to my dad and basically says there is nothing he can do. He eventually agrees to have us bring the car in to see what they can do to fix it. I call back the next day to schedule a time to bring my car back to be fixed and this time I spoke with the owner. The only days he offered were on a Monday or Tuesday but I was not able to bring the car in because I work during the week. I asked if I could bring the car in that Saturday and he said he was busy. I asked if I could bring the car in the following Saturday and he said he was busy that Saturday as well. He was not willing to work with me to get this situation taken care of at all. I also found their Instagram page and they posted videos of my car without my permission. Since then the tint in the corner of one of my windows has begun to peel. Save yourself the time, money and headache of dealing with this company. I called a dealership after the fact to get a quote and they would have done the tint for less than what we paid at Delgado Window Tint. They also would have provided a lifetime warranty. I would never recommend this company to anyone. I will also be filing a complaint with the Better Business Bureau. If you can not take care of your customers, then you should not be in business.
