Natalie Kennedy
6 years ago
I had Erik of CTR Plumbing come out to replace the filters of an R/O system I'd had installed by another fairly well known company. While Erik was working on the filters he noticed we only had a line running to the refrigerator, and not one to the sink. He asked why this was, and I told him that it was because the original worker who installed the system seemed very nervous about drilling through my granite, which in turn made me nervous, so we didn't have it done. We'd just lived with the slow filtered water pressure from the dispenser on our fridge. Erik assured me this was an easy fix for someone who knew how to do it, so we had him drill through the granite and install a spigot right there at the faucet. He did a fantastic job, and it's been so wonderful to be able to fill up water bottles, pots, and the dog's bowl at the sink instead of the fridge.
While he worked, Erik was friendly and offered to answer any plumbing questions I had. I mentioned that our water heater had gone out 3 different times in the 5 years we'd lived in the house. Even though it was currently working fine, he offered to take a look at it, and discovered our water softener wasn't grounded correctly, and suggested that might be contributing to the water heater failing. We had him fix this as well, something none of the other plumbers had looked for or noticed before while replacing the broken water heaters.
Erik went above and beyond my expectations. His work was fantastic and I will definitely call him again when we need an honest experienced plumber.