Heidi McKenzie
5 years ago
Long wait for service call to be scheduled, which I was okay with given the 5-Star rating on-line. However, day of scheduled service call, I called to confirm appointment and was told we were thrid on the list and plumber was already at call #2 at 9:00 a.m. (had an approximate 12:00 p.m. appointment time). However, at 2:00 p.m. still no word. Called back and was told the plumber forgot to come to our house and he was in Gladewater, but would come to our house next. We were also told that we should not expect plumber to arrive at any certain time. When we called back to get an explanation and cancelled our appointment, the lady was very rude and hung up on my husband. Will not call again for future repairs!