Kash

7 months ago

The worker was rude and unpleasant to say the least. Arrive at a decent hour so no complaints there. On the other hand, the worker was completely unprepared, and astonished to not be servicing an apartment, but instead a loft. He did not arrive with the proper tools, a mask, nor foot booties, so we provided them to him ..considering he walked the property before entering our home, defeats the purpose of carpet cleaning.. right?! He left puddles of water on our hardwood floors and throughout the hallway ..I’m sure, all the way back to his vehicle. He was disrespectful for throwing his germ infested mask on our hallway floor on his way out. Arizona Carpet Care you have some sort of partnership with this city, so we expect some sort of professionalism, today fell short.

Michelle S

7 months ago

Well, since they are not responding to my calls and basically stole $125 dollars from me, I have no choice but to leave a review and take them to small claims court. We hired them for a move out cleaning on our tile flooring. The day he was supposed to clean, a Wednesday, we had given the landlord the keys to the apartment to let him in. When we arrived, he told the apartment manager that we must pay him first. Nobody told us we had to pay ahead of time so we didn’t leave a check with the landlord and they don’t accept payments over the phone. He told us he would come back the next day. He didn’t show up. We call Arizona Carpet Care and they told us the technician said we rescheduled for Monday. I let them know that was absolutely not true and he needed to come before the weekend because we wouldn’t be living there anymore. Well, he did end up coming on Friday. We had our final move out walk through with our landlord and I was shocked at what we walked in to. Shoe prints everywhere, streaks all over the floor, and some odd stain on the baseboard. This was on September 16th. It is now September 24th. I have called every day, emailed, Facebook messaged, and even spoke with a supervisor who said he would call me back. There has been no resolution and now they aren’t responding to me at all. They cashed my check and now I know why they require payment before the cleaning. These people are SCAMMERS!

David Hester

3 months ago

One star because only ONE person from their staff actually did a good job. They are a vendor at my apartment complex and came out to my apartment several times for a water leak. Bad experience. Poor workmanship. The office staff was very rude and lied to me several times about when to expect the carpet cleaners to show up. Because they are a vendor at my apartment complex I had no choice but to allow their services. After I had a meeting with my apartment complex manager they finally sent someone that was experienced and completed the work. In my opinion and based on my experiences with this company I say buyer beware.

Araya Kuechler

6 months ago

If I could give zero stars I would, nothing about this experience was good at all. I scheduled a free carpet cleaning that my leasing office gave me. I called to schedule and they couldn’t give me a specific time that they would be there to clean the carpets, I called the day of and they still couldn’t give me a specific time. Finally they told me that there would be a tech there in about an hour and a half. (Around 10am) I told them I needed to come home (as I work full time) to let them and to have them call me when they were on their way. Hours go by and nothing. So I called them again and they said it would be another hour. Over two hours go by and still nothing. Called him again same thing. It was about 5 PM at this point and I get a call from my leasing office saying that they’re at my apartment looking for me to let them in. After I told them that they needed to call me when they were on their way so I could meet them at the apartment. So so unprofessional and disrespectful of time management. When I got home my door was left unlocked which probably means that they didn’t let the leasing office know that they done, all my lights were left on and there were marks of water all over my wood floors and shoe prints. They didn’t even get out the small surface stains that I was hoping they would. Horrible experience and horrible service. Will never use them again, I understand it was a free service but you would think that they would do a good job to hopefully get me as a customer again. DO NOT USE THESE PEOPLE!!

Gordo Lanuza

4 months ago

Marie is awesome. She's always making sure our apartment schedules are on track and if I have an emergency she does get best to help us out. If you work for an apartment complex I recommend them highly.

Brent Judd

4 months ago

I just want to give a quick shoutout to Chris at Arizona Carpet Care! He did an excellent job cleaning the carpets in my apartment and was very friendly and professional. They came on time and did a fantastic job. I would absolutely recommend this company to anyone! Thanks Chris and thank you Arizona Carpet Care!

Devan Richardson

3 months ago

It is Saturday at 6:15 AM and everyone was asleep until this company’s trucks decided to turn on very loud generators for a long time. Very inconsiderate of other people surrounding the homes they are serving.

Jaesung Kang

4 months ago

Pretty unpleasant experience with a call agent. I called last Thursday to schedule to carpet cleaning for today. I called today to confirm the cleaning, and a lady who answered said she does not see my place on their schedule. She talked in an impolite manner and doubted that I even made a reservation.

Beth B

5 months ago

Our apartment home flooded the night before Thanksgiving. I felt hopeless but my landlord called Arizona Carpet Care. The serviceman arrived very quickly and cleaned up the mess, vacuumed all the water and was really quick and efficient. Give this man a raise! I recommend this company.

Gordon Holt

11 months ago

If you have been robbed by your renter for carpet replacement, This company could likely be to blame. They are corporate shills willing to lie on move out reports about the state of the carpet in order to get the work order to replace it. Just like letting politicians vote for their own pay raise. John the Tech is a conman who has now cost me 300$ of money I do not have due to an injury I sustained after being hit by a DUI driver. If you are looking for an honest company LOOK ELSEWHERE.

Lindsay

4 months ago

Chuck is great! Awesome customer service, we will definitely continue to use this service.

James veal

7 months ago

Stopped at my property to fill there water. They didn't even have an appointment on my property just started filling tank without checking in at office. Only reason they get a star is because I to give to post.

Marcella Paschal

5 months ago

he open my door without permission i told get away from my i dpnt know if the landlord gave him permision but i didnt i was in the tub getting ready to go to work i am very upset

kesavan srinivasan

a year ago

Our apartment was flooded yesterday with the water leak from the apartment above us. Brad came as a saviour, such a polite and friendly guy.. He did an awesome job of taking care of the leaks and didn’t give up until he removed every single drop of water , even though it was 11pm.. He deserves to be rewarded and I wish he reaches greater heights in life with his politeness and hard work???

Lauren Perry

9 months ago

Chris & his crew did an amazing job cleaning my vents. Chris answered all my questions, made sure my vents sparkled, and it was faster than I thought it would be. I will definitely recommend your company to friends!

ReadyGro

4 months ago

They do great work! Definitely plan to use them again

Johnathan Seamster

a year ago

Mr.Brad came out to service our carpet and went way above and beyond on his job. His character and skill set is off the chart. His work ethic is unmatched and is outstanding. Not only did he get the carpet fixed he had the time while working 1000% efficiently to show human kindness witch is rare in this world a real solid employee would be a understament. This certified technicianit was a blessing to have him show up today thank yall for having Mr.brad on your team he is a all star and we highly recommend him to any and everybody yall have a blessed day.

Anthony

a year ago

I called to set up a time for an estimate. The rep I spoke to was friendly, but I was informed I cannot schedule a particular time on the day they had available for an estimate. I could call in on the date of the estimate to receive a narrower window of when they would be showing, which is somewhat helpful. I’m not sure if this the industry standard, but if you work 9a-5pm and have no idea when the estimate will be taking place it makes it very difficult for a customer to plan ahead. Perhaps this isn’t an issue for those working from home, but for me it’s not good at all.

Joan Cleer

a year ago

This guy is driving down Broadway playing on his phone threw school zones....very pethetic...wonder if anyone has told him it's the law...put your phone down

Yang Li

4 years ago

Very unprofessional and fishy business.

I booked my service with them on a Thursday. I told them I already emptied my apartment and I called my apartment management and gave them entrance permission. I thought all should be handled properly after that.

One man called me 5pm that FRIDAY afternoon and asked me to let him in to clean carpet. I told him he had to get key from apartment office. He told me there was no one in office. He said he was sorry and he would come on Monday to get the job done. At 6PM!!! on Monday, the same guy called me again without any notification earlier that day, and again asked me to allow him to enter my apartment.

Of course he had to come next day earlier to get key from apartment office. The he called me and told me he was not able to find the money order I left on kitchen counter. They only accept cash or money order. I called apartment office and I was told no one had entered my apartment. I feel I should trust my apartment manager on this matter.

Please be very careful if you have to do business with them.

Anthony Troxell

4 years ago

Choose a different company that values your time. I had an appointment scheduled for my carpet to be cleaned. When I called to schedule they couldn't give me an exact time of when they would arrive. I called back the next day and they said it would be in the early afternoon. I sat at my apartment waiting from 12:30 PM until around 5 and then called them. The lady said that she couldn't reach the tech and would call me back. Never received a call back and nobody ever showed. My wife comes home around 6:30 and finds a card on the door that said call to reschedule. Obviously this individual showed up extremely late and didn't knock and put the card on the door so that it appeared that they were here. Very shady business. There was never a knock as I sat here waiting for hours.

*Update*
Called them the next morning and they sent someone out within 20 minutes to clean my carpets.

Alena Ostroverkh

a year ago

We hired this company to clean our carpets. we live in a small two bedroom apartment and there's a small amount of carpet in each room. They came in sprayed some chemical and went over it with cold water. left our carpets soaked and the carpet looks the same as it did before. DO NOT HIRE THIS COMPANY

Blindish APEX (Tim)

10 months ago

Chris is one of the most responsive craftsman I have ever met, he had helped with our water leak immediately before anything crazy could happen and handled in professionally, take a look out for Chris he is your guy!

Natasha Zeigler

5 years ago

I absolutely love working with the company!! We have a regular guy name Gabe, he is always on top of his job. Very friendly, professional, and always on time for the job. I seen some positive and negative reviews and that's pretty normal just like any other job, everyone is entitled to an opinion. However I would recommend to get an estimate first before you get your carpet shampoo because that way you will know the cost and won't be disappointed. I recommend AZ Carpet Care.

Naomi Shorty

2 years ago

Pretty affordable but the service was terrible. When calling they seemed annoyed. I left a voice mail nobody called me back and had to continually call back. You can only pay in cash or money order. They did a terrible job at cleaning the carpets. I ended up having to clean them again myself. The cleaning people weren't friendly and seemed sketchy. I didn't feel safe at all. Will not use again and do not recommend.

Leslie Hines

7 months ago

They lied about showing up at my place, after I moved the whole house around so I can get it cleaned said they was there at 4 iv been home since 1 pm like really.

Benjamin McCrady

4 years ago

We use this company at a few of our Multi Family Properties. I also had them service our corporate headquarters and my personal residence. We had fantastic results and amazing customer service each time. In my experience the teams were prompt on arrival, friendly during service, and very efficient on price. Would definitely recommend.

Alyzandra Huckaby

a month ago

Patrick was awesome, very quick and friendly!

Jason Theobald

a year ago

1) They don’t give you a specific time. 2) They won’t move or offer to move any furniture, so definitely lift up your bed and expose the carpet as many places as you can. They were nice enough to come back when I insisted they get under the bed. 3) Cleaning was very quick, seems like the edges against the wall were missed and carpet still has the slightly matted feel, not fluffy and light like I would expect with a deep clean. 4) Cash only. In 2021. Seriously!

Bethany Paluch

7 years ago

DO NOT use these people. Worst customer service I have ever received. The only reason I am giving them one star is because there is no option for ZERO stars. I scheduled an appointment and they were a no show. I waited all day, and never even received a call that they wouldn't be able to make it out. The next morning I got a call/message asking if I wanted to re-schedule. No apology, nothing. When I called back to express my disappointment, the lady I spoke with was absolutely useless and brushed it off like it was no big deal, giving me the most bogus excuse I have ever heard. They were not even willing to try and keep my business & make up for their screw up. They don't give you a definitive quote over the phone either. I will NEVER use this business again. I now use Stanley Steemer and highly recommend them to anyone.

Mary Pendleton

a year ago

Created more issues than I started with, ended up having to call another company to fix what they did. Left my carpets soaking wet for 2 days. Still have sore throat from the deodorizer they tried to u to cover up the poor job they did to begin with. I wouldn't even give them the 1 star listed.

Elyus Sanciprian

3 years ago

I know I am giving Arizona Carpet Care 2 star, but when I scheduled an appointment with today the service was not that great. Arizona Carpet Care doesn’t have a 2 or 4 hour window, the representative said that they will show up between 8am to 6pm. She did say that they will call me once they are on there way but still not the best. She couldn’t even give me a price on a small rug that I wanted cleaned and they only accept cash. This business has been around for 30 years and still can’t accept credit cards. I know it’s small things that I am complaining about but still 30 Years in business.

Makenna Gervais

9 months ago

The guys that came did a great job! Super polite & quick workers. Would absolutely recommend them again!

Timur Azimov

a year ago

I called costumer service to schedule an appointment to clean my carpets but instead I had to spell my address multiple times. After confirmation of my information, call ended with no estimation service price nor arrangement for an appointment.

Patrick Brogan

4 years ago

I haven’t used this company personally but I am giving this rating for their staff and their bad driving. It’s very inconsiderate and rude to lean on your car horn when you are slowing down to make a right turn. Even when you have your turn signal on. Seeing the multiple one star reviews for this company from customers solidifies that this is a shady company. And the five star reviews with no comment even proves the point of this being a shady company since it’s obvious that the company told their staff to leave 5 star reviews to boost their google rating.

Pavel Draginov

3 years ago

A little over a mount ago, my rental house got flooded. The tenant at that time decided without asking me first to call Az carpet care for extraction of the water.The tenant stated that he paid the bill and now I need to reimburst him. On november 8, I receive a call from Roshelle asking me to pay the bill. After I refused, the owner of the buisness Barry spoke to me, treatened me that if I dont pay the bill, he will give me to collection and will put a llien on my house and all of will count against me.I tried to explain to him that I did not order any cervice, did not sign any invoice, but he continue to be rude and insisted I need to pay the bill. Verry RUDE and UNPROFFECIONAL owner of a buziness.My question to Barry is: if a tenant decides to upgrade the carpet with the most expensive carpet withouth the landlord permission, is landlord responsible for the bill. Also, dont theey ask for credit card upfront? I reaaly hope more people read the rewies before requesting cervise this company.

theDemon Bynx

3 years ago

I've been living in my apartment for nearly seven years. My complex never once helped me with the carpets.
Today- Darian and Nick showed up at my place and cleaned my carpets like professionals. They not only helped me with my carpets- but explained their process and told me just what to expect for future services. I reccomend these guys HIGHLY. I immensely satisfied. Ask for them and i bet you'll be happy too.

Megan Gales

9 years ago

If I could give zero stars I would. This company came recommended to me by my apt complex... I made an appointment TWICE and they didn't show up TWICE. After the first time, they were so apologetic saying this never happens, so I decided to give them another chance - purely off the convenience of not having to call another company and they didn't show up AGAIN. Forget it! Don't waste your time!

Amela Alickovic

5 years ago

I work in multi housing and using Arizona Carpet Care for the last 12 years at every property i have worked and managed. They do an amazing job. They are accommodating and always flexible even last minute. Vernon makes everything possible!

T AL

6 years ago

I used this company roughly 20 years ago for my office. I currently use them at my home. The office staff is wonderful, they are a large company which makes it easy for them to come out quickly if needed. I have had them do my carpet, tile and air ducts. I would highly recommend Arizona Carpet Care.

Angel Suarez

3 years ago

Rochelle, sorry if I spelled it wrong. She has the greatest attitude shows she loves her job, and took really good care of us at Agave apartments. We were in a bind and Rochelle and her manager really did us a solid! This is why we only use and will keep giving you our business! Thank you Rochelle your awesome

Norma B

5 years ago

Arizona Carpet Care is the best! I work in the Mutli-Housing business and have used them for years. I've worked with Vernon for years he has great customer service and follow up. All the ladies in the office Karla, Xotchil and everyone is so quick to answer and very friendly. Aaron & Jason are amazing techs. They do such a great detailed job and are very friendly. Never in a bad mood. Your Rock Arizona Carpet Care!

Oli G

2 years ago

One star is being generous. If you value your time, do not request their services. If you value accuracy and being organized, do not request their services. If you value your health, do not request their services. Also, cash or money order only? In 2020?

Angie Shepherd

5 years ago

The service itself was great- my disapointment was in the lack of a warm, friendly interaction with the technicians. I was also annoyed because I explained to them I had a stain under my couch and that's why it was pulled out. I left them assuming they would move the couch back and clean in front of it, but they didnt. I would think this be common sense since the couch was awkwardly and diagonially pulled out in living room. Last nuisance being that they walk around with their dirty shoes after cleaning. and since their shoes are dirty combined with the wetness made a mess on my tile that I'm left to clean-up.

Lisa Ruble

5 years ago

I gave it one star because I can't post this review without it. THIS COMPANY IS A RIP-OFF. They are contract with the apartment complex I just moved out of. I called this company because they cleaned the carpet in the Living room (10 x 12) and bedroom(15 x 11)in my 689 sq ft 1 bedroom apartment. The bill paid and charged to me out of my deposit was $175.00. I questioned this bill with motif and was told that is what Arizona Carpet Cleaning charged. I called Arizona carpet cleaning they cannot give me any information regarding the carpet cleaning at the apartment I lived in and the bill given to Motif. IT IS MY BELIEF THAT I HAVE BEEN A VICTIM OF A SCAM. PLEASE DON'T USE THIS COMPANY
UNLESS YOU GET A COUPLE OF ESTIMATES FROM OTHER COMPANYS YOU MIGHT FIND A CHEAPER AND BETTER COMPANY.

1221 Broadway

2 years ago

Amazing service! We have been working with AZ Carpet Care for years.
Thank you for handling our emergency so fast today, Gabe!

Antoune Ishak

6 years ago

AZ Carpet Care is the best around !! Prompt service. The technicians were awesome!!
I use AZ CC every year, the results get better and better. This year I had them clean my tile floor and grout in addition the the carpet. WOW!!!

Bree Welz

2 years ago

Brandon at Arizona Carpet Care is fantastic! I have used him many times and his service is great, Brandon is on time, friendly, and professional! I would highly recommend!

Jessica Bryant

7 years ago

I have used this company many times. The office staff is always very friendly and accommodating, like calling a friend.The technicians (especially Glenn) are wonderful and know what they are talking about! I would recommend this company to anyone and EVERYONE!!!!

BritFit AZ

4 years ago

Amazing company. Hard workers. And very nice people. Love how my carpets come out every single time with 2 dogs and a kid it can get dirty so it’s like brand new every time. Thank you :)

Ray Rascon

7 years ago

Only way to rate i had to put one star but they dont deserve it... I counted on them to come when they said espexially because i had to hand in my key the next day. They were a no show and when i tried calling they never answered. Dont use this company unless you want them yo put you on the line..they are not to be trusted.

Robin Drew

8 years ago

These guys are NOT good they hacked the padding up in piceces and did a crapy job and did not finish securing the carpet to the floor. They came to clear up after a sewage back up in the apartment. So don't call them to your house unless you want to see mens underware and have a shitty job done.

Tina Walstad

6 years ago

Today was the first time I used them and they did amazing! Very professional! My carpets look brand new! I will be using Arizona Carpet Care again.

C. G. M (ThaTruthSeka)

6 years ago

They Were Faster Than Speedy Cash! This Group Works The Aventerra Dobson Ranch Scene, Almost Everyday. My Dude Was In/Out + The Carpet Didn't Complain About A Thang. O'Ooo, The Wetness Was Evaporated Within 30min...No Mildew Smell Or Soggy Socks Stinch.

Mikasa Ackerman

3 years ago

Gabe is awesome! Very helpful and always kind, never shows frustration even though I know not everyday runs smooth. Thanks for all you do!

J wil

4 years ago

Weren't very accommodating with the day i wanted. They will only do certain days with the contracts they have. But, the men were very friendly and fast.

Jenny alvizo

7 years ago

This company is HORRIBLE DO NOT I MEAN DO NOT LET THEM IN YOUR HOME ! They STOLE from my home made a police report made a complain and they did nothing!! I even talk to the manager and he did nothing. I am very Disappointed with this people very care less and unprofessional!

Taylor Adrain

5 years ago

I love this company, I have used them with multiple companies I worked for and they are always on top of it with great prices and customer service I highly recommend them to everyone!!

Bryan Mena

a year ago

No call no show 2 days in a row, when I called their phone number the lady on the other line couldnt help or give me any information.

Benjamin Coyne

8 months ago

Great Company
Very Professional
Great Quality
Highly Recommend

Wanda Dudley

4 years ago

To reach a supervisor or upper management was very difficult. The receptionist was rude. I would not recommend anyone to this company

Nadine Piazza Baldwin

3 years ago

Always professional and does a great job, especially of getting stains out! Thanks Jason!

Gerald Hadrich

2 years ago

They showed up on time and my carpets look Great

Cameron Badgett (Smoke Dawg)

2 years ago

Great friendly customer and knowledgable hard working staff.

Tyler Morris

4 years ago

Fantastic guys. They were in and out. Very curtious

Tina Jones

2 years ago

Great guys. Great service. Quick & Efficient.

Alchemer Chrome

5 years ago

False advertising from the start.... $65 deal ok.... $70 min . Yea fishy.

julz lasiloo

9 months ago

Good, fast service!

James Waide

4 years ago

Very disappointed in the quality of carpet cleaning and customer service.

Quint Swanberg

2 years ago

Great service and customer care!

annette ogle

2 years ago

Awesome staff very professional !!

Tamika D

3 years ago

Loved it! Very professional

Roshaunda Smith

3 years ago

Very great customer service !

Kristi Pate

3 years ago

Wonderful worker.. Wonderful owner.

Jesse Williams

4 years ago

They hire criminals and Felons

Diane Dees

a year ago

Excellent

Taysear “Oddz3” Bailey

6 years ago

Aye that's pretty good

Dominic Gallo

a year ago

Unprofessional and unhelpful.

Cassandra Nicole

3 years ago

Satisfaction at its best.

Salvador De La Torre

2 years ago

On time and dependable

axle sold

4 years ago

Horrible Service

Sheyanne Clarkson

2 days ago

AZ Carpet Care is the best carpet cleaning company in the valley. Not only do they perform several services, but their prices are very reasonable. I have worked with this company for several years and will continue to give my business to them. Vernon is amazing, professional, and quick to get out to my apartment community for estimates. The ladies in the office that handle scheduling are always super sweet and on top of things and can get you scheduled for next-day services if needed. Even the techs are awesome! If you get Buck, Chuck, or Nick, you'll be in great hands. WE LOVE AZ CARPET CARE!!!!! If I could give a million stars I would!! Thank you, AZ Carpet Care, for all your team does for us. We appreciate it!