Aptive Environmental

We have been using Aptive for a few years now. We had cockroaches and bugs when we moved into our house. Since having them come every month we have not seen another cockroach. The technicians are friendly and always check if we need any areas or bugs focused on. Our customer account manager is Sheri. She is wonderful to work with. She responses very quickly to our emails and takes care of anything we need.

We have used Aptive at two different properties now and the service is great. It is best to be home when they spray so you can mention to the tech specific areas of concern. They successfully treated scorpions before and are now treating for cockroaches.Today, Roger came out and he was fantastic! FANTASTIC! He warned me about setting traps in my garage with my kids but they are older and I will take ownership of that risk. He set them up and showed me where. And then he sprayed outside thoroughly for me. I LOVE their complimentary respray.Yes, they come out every 60-90days, but you can ask for a respray if you see something.Thank you, Roger!

The technician was wonderful! He took the time needed to do a very thorough job, even eliminating some spider webs that were two stories up on our porch alcove. He was also very professional and friendly. Excellent customer service!! Thank you!

BEWARE, their salesman will tell you whatever you want to hear to get you to sign up for their services, even if it means lying to your face. I was told by the salesman that they would be cancelling my pest control services for me and I’ll be getting an email from the current company I use to confirm my cancellation. That didn’t really sound like something they can do so I asked a couple times to verify I heard him correctly. Now, this isn’t something I couldn’t do myself but since he told me that MULTIPLE times, I didn’t worry about it. Surprise surprise, that never happened and I got billed by my other pest control company after they showed up to spray.I called Aptive and they said they do not cancel accounts for you and have no authority to do so. So I was lied to right to my face. I would’ve had no problem cancelling myself but don’t lie to people just to get a sale. I’m not surprised that this happened and it’s not the end of the world. I cancelled my account with Aptive and would not recommend anyone use their services. I will be making sure my friends, family, and neighbors know what kind of people they have working for them. I would not trust someone on my property that will just lie to your face. What else would they do?I hope this review helps someone.

I have been with Aptive for about 5 years and have always been very happy! They even made moving easy! They are easy to get ahold of and very accommodating. When we moved the house was being treated by a different company and we tried them out and after 1 service we got our Aptive back and are very happy that we did.

Aptive is affordable and efficient. Been using them for over a year now. Reps are friendly and fast and attentive to any needs and will come back out with any concerns. You always get a reminder before service and then communication is great with rep before, during, and after service.

Normally I don’t buy from door to door salesman but this guy was fantastic! Did everything he said he was going to do and got rid of everything I asked! At a decent price too

Every tech who’s been to the house has been super friendly and always ask if I need any specific areas treated and are always willing to accommodate. Their free re-treat option is great when incremental weather brings buggier than usual conditions and offering it free speaks volumes about their integrity and commitment to their customers. I definitely feel the difference between them and just about every business nowadays and have been very happy with them for 2+ years now.

I’ve had the same representative (LeRoy), has come and service my residence. He takes great pride in representing the company, he’s always very kind and courteous. I would also like to add that I’ve used another company before, but this company to me is very professional. They always show up with someone who has a ID badge which is very important to me. Thank you for your services.

Aptive is an awesome company. The technician are always so pleasant and polite. They always notify you in advance when they are on there way which is great. I would highly recommend this company to anyone. Thanks so much Aptive.

Roger was very professional and friendly. He inquired if we were having any specific issues. He notified us about 30 minutes prior to his arrival so we could lock the dogs in the house as requested. Satisfied with our service.

He was friendly and polite. I informed him I would be routing around in the garage this weekend and he sprayed the garage inside well. He let me know to keep animals inside for 30 minutes and not to walk outside barefoot for 30 minutes. They have been very good with my extermination and I rarely see bugs and they spray extra when I do.

I had this company for years and the past two times they came, I was home but couldn’t answer the door. They walked around the outside of the home and then left. Providing no service and then charged me. Not sure how many other times they did that when we were actually not home. Have ant hills all over my front and back yard. No wonder as they were charging me but not spraying. What a scam!

My rep was congenial, helpful, and very thorough. He was most accommodating to my needs. He sent me a description and photos of his applications. I’m very pleased with his work. He deserves well earned 10 out of 10!!!!!

Victor was wonderful at his job. He listened to me and did inside and outside spraying. He also gave me some sticky boxes.
Very informative and you are lucky to have Victor working for you. Thank you

I’ve been a regular customer of Aptive for a little over two years, and have always had wonderful service. Really good communication with the office and technician. I work from home and they work their magic and send me a text when complete!

See email I sent! Left gate propped open, we have 4 dogs! I accidentally found the gate open… very seldom am on that side of house. Very upsetting. Dogs were all in house, accounted for but took a few years off my life. We are DONE with Aptiva!

We always get the best service gentlemen out. They always questions, thoroughly inspect, and are so incredibly courteous! It’s been 2 years and the service has been consistent and high quality.

Aptive has been great. The techs are always friendly and professional. And the service works so well, my neighbors have thanked us for the reduction in their pests, too!

Jacob was very detailed and professional in his work. It shows that he really takes his job seriously. I would sincerely recommend him to anyone for the services.

Best service since the first couple of visits when I first started using Aptive. Hope he is assigned to my house from here on out. He provided services as requested plus took care of some other possible pest issues.

The front door of my house had a large spider web in addition to the full front porch still had spiders, eggs and webs all by the lights. This is not the first time that we have asked to have these cleared and I have to do myself. In addition since your company started using the pressurized liquid all it is doing is leaving a mess all down my windows and patio doors and feel people are trying to use that pressure to clean the webs and had been completely unsuccessfulI am tempted to stop my services with you as this is a continuing trend

Sean completed a fantastic job and very throughly! He corrected our problems after we spoke and even knocked down spider webs off of cactus plants! We appreciate his concern to do a great job and his good attitude! Thanks Jordan

Jacob was the employee that took care of us today. Called ahead of time to inform us what time he would arrive. Was right on time. Very pleasant personality well spoken explaining what he would be doing and asked if we had any other problems he should be aware of. Seemed very thoroughIn his work. A+ worker!!!

Rodger did an amazing job today on our service. He went the extra mile and removed spider webs from all around the yard and trellis. He was very friendly and professional.

Very responsive to communicated needs! They go out of their way to address the specific issues you need their extermination services for.My tech, Sean, also made sure a stray Kitten that was hiding near where he was spraying would be out of harms way! Awesome service!!

Aptive is so service focused and we have been very happy with this company. Shannon is very responsive to requests in managing our recent difficult scheduling. Highly recommend!

They are always on time and communicate very well prior to showing up, prior to treatment and post treatment. All their techs have performed a thorough job and seem to have a little education about the bugs they are killing. Since they started to treat my house, over a year ago, I have seen very few critters crawling around.

Love this company. My family & I use them. They are professional, cost effective, knowledgeable and very commutative. I love the emails and txt messages reminders and the 30mn txt before arrival. They always wear shoe coverings in my house and check with me to see if I have any specific concerns. Love their technicians.

We’ve used Aptive for years. Good value, great customer service, and if we have any issues they come back to the house the next businesses day. We’ve been pleased with everything they do.

Josh was on time and texted us to inform us that he was on his way. He also texted when the service was completed. We appreciate his communication when he is scheduled to come. He is great!

I needed to reschedule my appt. and that was very easy to do. However your text msg confirming the reschedule said it would be in the PM and you showed up about 8am.FYI I preferred the morning appointment. Thanks.

Alex always messages me 30 minutes before he is going to come by and asks me what type of insects I have been seeing. He always removes any spider webs. I have been very happy with Aptive's pest control services.

Technician, Klark did an excellent job. He called in advance to advise me he was on his way. Arrived when he said he would. I rarely see any pests around my house. I would highly recommend this company and Klark is an excellent technician.

Sean was on time, friendly, asked me if I had any issues that I wanted him to check out. Then when he finished he told me what he did and saw that needed attention. Very nice young man.

Jeff did an awesome job today, and really took the time to do a thorough job of removing spider webs, etc., after spraying the perimeter of my home. He was courteous, friendly and determined to do a good job.

Technician called when coming over. Very courteous and asked questions on any problems or issues. Sprayed & removed any cobwebs he may have found. Finished after doing the work.

The young man came told me he was here to spray the house downin front and back set traps out for rodent in the garage. He squared me away. What else can I ask for. Great Job thanks.

The person who serviced our home was EXCELLENT. He was thorough inside and outdoors of our home. Respectful and hope he returns to our home.

The service rep from Aptiva was phenomenal. Great customer service and very professional even when there was a mix up in the back office. It was actually refreshing to see a younger person which such professionalism. Somebody’s teaching him right! We’ll done.

Our pest control service person Josh is so nice!! He always lets me know when he is on his way and he is very nice! We appreciate the good service he gives us!!

Roger was our tech and he was awesome! Friendly, knowledgeable, and easy to get along with. We definitely feel like we made a great choice choosing Aptive!

Aptive is great.I highly recommend them we have been using them for years.Never have a problem and if we need more than the 1 service they are right on it.Thanks for doing a great job and Aptive for great professionals.

At first, I was impressed with this company. After a year +, the quality of the service has decreased. Payments removed from my account without service being conducted, change in employees every visit. No consistency. Yesterday, the employee didn't even text or knock on my door to notify me they were here. He was going to leave w/o treating my backyard because the gate was locked. Really? Try letting me know you're here and I'll unlock the gate. I pay for full service. If you don't complete the service as agreed, I'd expect a refund!

Aptive is great and affordable. I wish termites was a part of services offered, is why I rated 4 instead 5, but the crew is always nice and sends notifications before they arrive. Super convenient and they come back out for free if you have an issue between visits (which never happens. Additional spraying is not required), they always seem to contact me before I need to contact them. I've used Aptive going on 6yrs and a second home, however, I would really love an all in one stop shop...add termite services. Always great and efficient!

ROGER was wonderful today. Polite, respective, professional and pleasant. All of your workers have been. Gets the job done and reports back at the end. Nice job.. ENJOY HAVING HIM SERVICE US.

The door to door salesman was great. Amazing pitch and fair price so i signed up. Day 2 the first bug guy came didn’t know much about service fees just did his job and left. 2 weeks later nobody showed up for the follow up spray but I received confirmation texts and emails that the job had been completed. I was home all day, nobody showed. Called to inquire, was not given a great response and I decided to end our relationship. Then I’m told I owe $200 to cancel! No thanks, I’ll find a more reliable company that doesn’t have hidden fees and actually shows up. Good luck with this company. *4 months later, still no call from anyone in regards to this, just constant emails about my “balance”*

Kyle was cool as a cucumber in the tiny faces of evil that lurk amongst the shadows of my humble abode. Together we shall smite them down as today as we decree “All who enter shall perish!”.. or something like that.

It was good. The techs are very professional. I am sad that adaptive has chosen to raise their prices. Extremely unfortunate

When I signed up for Aptive, I was told they would guarantee their work, and would come out any time we saw any bugs. We have had a pantry moth infestation for the past few months. When I mentioned this to the service person, he shrugged and gave me a paper trap that they would stick to. This OBVIOUSLY did not resolve the issue. With a newborn in the house, I needed to get this resolved. We set up an appointment to have the cupboards in the kitchen sprayed. We spent the next 2 days packing up the entire kitchen. The technician never showed up. I called to ask why and they could not find a record of the appointment, and were not able to get anyone out to our home. They were not able to set up a new appointment for several days. When I asked to speak with a manager, I was told there was none available, but they could call back in 1-2 business days. The agent said I may be able to speak with a manager in Loyalty so agreed to a transfer. She transferred me to a VOICEMAIL! Because of this situation, we are now left with no kitchen over the weekend. Save yourself the time and hassle- find a company that is actually reliable!

The exterminator texted me to let me know he was on his way, again when he arrived, and when he was finished. He told me what he found during his inspection and what he did, plus a photo. Very professional, and I appreciated the communication! Excellent service. And the scorpion/spider population is way down since we’ve been using Aptive services.

They do a good job and they communicate well to make sure they're taking care of all your pest control needs.

I always get a phone call or Text to let me know when they are arriving and I don't have bugs in my house! Great Job fair price great service

Always so professional. Call 30 minutes ahead to let me know they are on the way and to ask about any particular concerns. Take extra care to protect my pets. And always letbme know when they are done so that I can secure my property. Highly recommend their services.

Watch how often they schedule you. They sell you on quarterly appointments, but then try to schedule you every 2 months, costing you 1.5 times as much.

The tech was on time and very professional. Explained everything he did. The service is a good value and they will come out again at no charge if you need something in between regular services.

The Tech kept me posted about when he would be arriving. He asked if I had any pest problems. When I told him we had an ant problem he explained what he would do to solve the problem.He let me know when he was done and to make sure pets stayed in for at least 30 minutes. He assured me that some of what was used was safe for pets. I appreciate the thorough communication.

We had been using Aptive for a few years and mostly unimpressed. They visit once every 3 months and we frequently had to have additional visits to take care of pest issues. The final straw was we observed (with video footage) the technician leaving within 4 minutes of coming to our front door. It is not possible to complete service in 4 minutes. Afterwards, we found cobwebs all around our house, scorpions in excess, and even a small wasp nest on our wall. We requested a refund for the visit and cancellation of service. They did cancel the service but refused to refund us a visit because the technician did arrive at our house. They offered a free service but this is not what I wanted. I paid for service not received and I wanted a refund. What kind of company holds your money hostage and refuses a refund when they don’t even complete their end of the deal? Avoid at all costs. Unprofessional, not friendly and greedy.

2 year contract. Horrible customer service. Charged for service we never received. They refused to give us a refund. Finally had to file a complaint with the BBB. There is nothing good about this company.

Aptive found us when we were desperate due to a scorpion invasion in our home. Since we starting using Aptive, we are seeing a lot less & less often. I feel comfortable enough to walk barefoot in my home again. Thanks Aptive!!

I have nothing but good things to say about active I am a satisfied customer their hospitality when they come to my home making sure that all things are met when it comes to my yard and my inside of my home I'm very grateful to active for making my life so much nicer thank you active if you choose to go with active you're making the right choice they are totally awesome they're on time and they're very courteous of your hours if you have a job they work around your schedule they're great and 100% effective in their treatment thank you active for making my home so much nicer to live in rodent free inside and out thank you????❤️

Regular scheduled home treatment. Well done! Courteous employee. Advanced notice of arrival time.

The tech is so professional, and I love the follow up he does. He takes pictures of what he did and it’s very thorough.

James reached out prior to his arrival and provided an ETA. He was extremely detailed in the scope of his work and provided a follow up text with the work performed. Thank you for your hard work and professionalism.

My family was impressed on how quick he was. Did what he needed to do let them know what he was doing and went about his way. My family was extremely pleased with him!

Good and profesional service. Their techs are polite and courteous. They provide good feedback if any issues are found and are able to answer your question regarding your service .

Respectful, thoughtful
Technician. Reassured me that none of what is used on my property is harmful to indoor or outdoor birds and is safe for family pets and children

Technician was the best I've ever had, he really made sure everything was covered and any concerns were taken care of

I've been pleased with Aptive. They are timely and professional. The quarterly home service they provide, seems to be doing the trick. I was experiencing some issues before using their service. Their sales rep caught me at the right time since I don't usually respond to cold calls. I haven't regretted it.

My home is prone to brown reclusive and other crazy spiders. They came and treated my home same day. I could see spiders dying on the spot. Details to follow if something doesn’t work out.

Sean was very thorough with bug spray. He even dusted all the spider webs on my ceiling. Awesome job!!!

Aptive has been good to us! They are great about coming out at anytime we need them. They are thorough and consistent.

Been using this service for nearly a year. Haven't seen even one bug, even though they only come quarterly. Techs are professional and courteous.

Technician was very thorough and inspected every area outside. She swept all around the roof to remove any cobwebs that could or could not be seen. She asked about areas of concern. Overall, really love this company as we haven't had any issues with ants or bugs since we began service. If we have any problems between treatments, they come out right away.

Aptive has been great. Our house has had no problems since they have been servicing our house. During this past summer's heavy cricket season they came back a 2nd time to keep them in check. All the techs are friendly, professional and do a great job but our regular tech Nick is simply the best! Nick is just awesome! He is very thorough and attentive to our concerns. He covers all the trouble spots proactively. And his memory is amazing. After seeing 18 other clients a day for over 3 months, he comes to service my house and starts right in right where we left off. Nick is very personable and friendly, I always look forward to seeing him.

Excellent service. Polite tech and detailed. He take the time to keep me inform of what is going and schedule.

Very professional and reliable. Never have issues with bugs and if I do, they come back out quickly to do a quick spray.

They were so pleasant and helpful over the phone setting up my new service, as well as the technician that came out. He was friendly, professional & on time. Took time out to talk to me about my needs and to explain what he was going to meet them. He was great! I really appreciated the txt message 30mn prior with the technician’s name. Highly recommend!

Always professional and they listen to all your needs and address them. Service rep always calls to let you know they are on their way.

Everyone I have worked with at Aptive has been professional, timely and do a fantastic job keeping the bugs and scorpions away.

I have been with this company for awhile now and the techs make sure to let me know when they will be at my home so that I can secure my pets and are always very friendly and courteous. I appreciate their works and attention very much

***edit, Aptive sent out a technician to do the service today. He went above and beyond to ensure the extermination process was completed correctly professionally.I love the Aptive product. We have been using them for over a year. They insect repellant does the trick.My concern is over the personnel. There is always a different person who comes to the house, so I never know who’s going to show up. This last time, the technician arrived, walked around the outside of the house, billed my preloaded debit card and then left. He left the big bait boxes in the garage, with the dead bugs, and didn’t come inside the house to spray.I have been charged for the service but have to wait for another technician to come out a different day.I’m not sure what happened, but I’m hoping Aptive makes it right, because I do think their product is great!

I have not had a bug or pest problem since I started using Aptive. Their representatives are always efficient and courteous .

Randy was on time and had good communication to what was completed. Apt or does a very good job of pest control.

We've been with Aptive for 1 year. They were great in the beginning. When trying to cancel our service though it's a massive run around. Call our local number and get transferred to loyalty. 1 hour on hold I reach out by chat also to be told loyalty will call me back with no time frame. I said I'm on hold and they said we'll keep waiting. Well, at time of writing this review I've been on hold for almost 2 hours for loyalty since no clue when I'd be getting a call back.

The technician Jacob was very professional and polite. Very good customer service skills. He arrived early. He did not get my note to come between 1pm and 5pm but was very polite and said he would come back, and did so.

No clue who this company was until I Google searched it. I had them randomly come to my house and spray. Not only do I have a no trespassing sign but they never picked up the phone when I called. Waited over 30 mins, waited until it makes me get a call back and no one calls. No o ly am I very upset that soemone sprayed my house, I use another pest service for over 3 years. They never rang the doorbell, they just started spraying the house. Extremely upsetting

Manual was awesome! He was professional and did a very thorough job! Love Aptive!

Met Leroy outside and described what was needed. He performed all necessary services as expected. He has been here before and knew what was needed ahead of time. Cannot ask for better customer service from him. Leroy is truley a professional and I would look forward to the seeing him again next time to meet my pest control needs.

Haven’t ever had a living scorpion at our house, been using Aptive for years. Have found a couple scorpions, but always dead and near the areas Aptive sprays.

Great company! Have used them for over 3 years now and they never let us down!

Active does a great job getting rid of pests.
I love the fact that they only use environmentally safe products.

Excellent service. Professional and thoughtful!! I will ask him to return again!!

Moses was very thorough and diligent to evaluate any problems I have and take care of them.

Rande was my professional this round. He did a great job, making sure all aread were sprayed and checking in high places for issues.

Our technician was very professional, fast, clean, and knowledgeable. This company has excellent customer service. They are reliable and reasonably priced. I highly recommend their services.

As always this visit was phenomenal. He sprayed my yard and dewebbed and also gave attention to areas inside the home to treat for the dreaded S bugs. Forgot to ask about the mint infused spray used in my garage the last time. But every visit is awesome. I wished there was more I could say about this young man. Great service ?

Rally happy with the service Manny provided today. He went above and beyond with explaining where bugs may be coming from and offered some preventative solutions.

All the folks we have dealt with at Adaptive have been incredibly friendly and professional. What a treat. God Bless!

They consistently do a great job on my home. They are great at communicating.

This company is not dependable. They text you when your appointment date is going to be without a time. I always have to call ahead to insure a morning appointment even tho I have made it clear over and over that's when I'm home and available. They've canceled and rescheduled, then not shown up on time and won't return calls when asked. This is the third time over the course of a month and in the mean time I now have scorpions and other pests invading my home because they can not do their job as promised and mind you you're tied to a two year contract. I know longer want to do business with Aptive. And will make that clear whenever they decide to return my call.

Stephen was terrific! He was very professional and friendly! In addition to a visual inspection, he asked questions to understand how to provide the best quality service. He did a very thorough job!

The service professional was very pleasant, responsive, efficient and did a great job applying the products!

We weren’t happy with the service of our prior pest control company here in Scottsdale and have been contemplating making a change. Lo and behold we were recently paid a door to door visit by Logan and were immediately sold on Aptive. Logan was very professional and quite informative. The pricing was also much better. The next day we were paid a visit by the serviceman, John, who was very professional and explained in detail everything he was going to do. We were very happy with John’s service and also found him to be an outstanding individual. When John was finished, he reviewed all the work he performed and told us if if there were any future issues we could call for a free re-service at anytime. My wife and I were very Impressed and highly recommend this company for pest service needs.Update 6/2022: This company is horrible and I can no longer recommend their pest control service. It went well early on and dropped off quickly. The technicians, if they bother to show, don't put in much effort and barely spray around the property. They no longer do a full perimeter spray like they sold us on in the beginning. Aptive also wont let you cancel their pest control service and make it very difficult.

We have been using Aptive for about 2 years now and I have to say they have been very easy to work with. Great communication, prompt service, great attention to detail. With all the construction going on around us we've had a lot of bug activity this year and Aptive has been right on the issues. The guys have been very professional, polite and friendly. We had Destyn here today and he was fantastic! Thank you for being so thorough and attentive to the spider issues we've been having.

We've been with Aptive for a year. In that time we've had more pest activity than any other time before, with any other company. Their visits are short, they're typically in and out in ten minutes. Which leads me to believe that's why I have so many pests creeping into the house. They lock you into a yearly contract, so beware! Don't use them, they're not as good as they market themselves to be!

Exterminator was great, very detailed in what services he did and very friendly and polite

Leroy did an excellent job. Very professional and helpful.

Every technician has been very professional, polite always doing very thorough work.

Roger did a great job!!! He was friendly and efficient.

I'm only giving three stars because my technician was more than four hours late. It was not his fault-things happen. But whenever I have to call the office three times to find out where the technician is, there's a problem. Obviously this is a great company with great products- otherwise they would not be used by so many people. But, please, evaluate what you can do to better serve the customer. We might not always remember how much we pay for a service- but we will always remember the experience. I hope the next few visits will be smoother.

I have used them for years now and they always do a great job and are very affordable. It's really nice that they communicate by text. Makes the process very easy. I would definitely recommend them.

I've been using this company for about a year now and they do an amazing job each time they come out. Anytime I've needed extra attention between scheduled services they are quick to come out and always make sure they understand what are needs are at the time. I just had Tammy come out to our house and she was so pleasant and knowledgeable about what would help us with our current issue. Scorpions are scary and she made me feel at ease that she was using the right products that would be effective yet safe for our family and animals. Would absolutely recommend this company for pest control!

Joe called 45 minutes before arriving and knocked when he arrived. We discussed the recent scorpion found in master bathroom. Did a thorough investigation and treated inside and outside. He was very polite and concerned about my concerns. Aptive is very responsive to my concerns. Love having Sheri Archuleta as my point person.

They're always professional, arrive on time, communicate their actions well and get the job done quickly.

Great work as always! With the regular up keep, we don’t have the unwanted guests!

Very happy with Kyle who took care of our property and has our best interest in mind. Not happy with calling into office. We have been with company for over 5 years and something has changed. Not personal at all. Felt like talking to a call center. Not the personal and friendly person on the other end.

Roger was prompt, professional, friendly and thorough. I would recommend him to a friend.

The technician is always knowledgeable and wants to make sure they take care of you needs and you understand what they are doing!

We scheduled an appointment to have our house sprayed for a pantry moth infestation. We tore apart our entire kitchen, emptied everything, and cleaned it all out in prep for the appointment. When the appointment time came, no one came. We called after the appointment window was over, and we were told that there was no appointment ever made. Now our entire house is in disarray, the moths are still here, and we have company coming over tomorrow night. Good job Aptive environmental!

Aptive has been great at keeping up on my all up pest control. On time, professional and reliable!

This company is a complete scam I worked there for 2 years I was number 1 in the nation with the company, but the last 6 months everything changed, when you sign your quarterly agreement read the fine print, I left because I raised concerns about earlier treatments and ethics, I was told in the meeting the day I put my 2 weeks in ,to leave the company if it’s unethical, fired me on the spot btw, we would go back a month early sometime 1.5 months early, and if your not home or don’t get a chance to reschedule, even if it’s a front only locked gate or loose dog we were forced to treat charge and move on, the ceo vess is in the business of starting pest control then selling , they owned moxi , alterra, and eco first, they payed us horribly but offered unlimited overtime, the reason why I was there so long, but after leaving and going to a real pest control company that pays production, a livable wage , I feel stupid I stayed so long , most of there techs dont have there licenses and are very poorly trained, there are a few good guys still working there that actually know what there doing, but you won’t get them because there stretched thin training newbies every day because of the high turn over rate , and if any inspectors for the city reads this they break a ton of laws , going against everything the labels allows for the products used, I won’t tell you we’re I work because you will think I’m just promoting, never go with a company that pays there techs hourly especially if it’s under 19 an hour or puts you I. A contract with a early termination fee there’s a reason for that. And btw I’m only talking about the Phoenix office, and my personal experience . Hope this helps

Jacob was great! He was informative and professional. Thanks Jacob.

We have used Aptive for a few years now. They are always courteous, professional, and effective.

James did a great job for us. This visit was a regular spray and inspection. He reached out an hour before he arrived to give me a heads up which was awesome. Highly recommended!!

Kyle did a great job of going over areas of concern and in general locations.

We had Aptive when we lived in Colorado and now that we have moved to Arizona we continue to use their service. What I enjoy most is how responsive they are if I see a scorpion, they will come out and spray right away. We have had several scorpions, but they are very weak from the chemicals that seem to really destroy them.

The scorpions are gone!! They also do ants and aphids as needed. Great service with excellent customer service.

Joe was awesome. Best service tech so far. Knowledgeable and friendly. Could t of asked for better service.

David was very professional and polite. Listen to what we have noticed since their last visit. Thank you.

Really love using Aptive. James gave me a heads up that he was an hour away and showed up on time. The office let him know I was sick and wouldn’t be able to answer the door. He was very courteous and text me before and after service to let me know what he did and if he saw any bug activity. Thank you for great customer service James.

I had aptive for a year. They were cool at the beginning when I first signed up with them but there where couple of times I had to reschedule and make arrangements for someone to be at my house for aptive. When the day came for those services that were rescheduled no one showed up. I would get a text message at 3:00 in the afternoon saying my appointment was canceled but wouldn’t tell me why? I had to call see what was going on with these cancellations but they wouldn’t tell me why? All they offered was they will have someone come out the next day. I told them no and how do I know it’s gonna get cancelled again?? I don’t have time to sit at home all day wondering if they are gonna show up or not. Appointments are there for a reason. What’s the point of having appointments if Aptive doesn’t plan on sticking to them? Aptive doesn’t communicate with their customers too well. To me communication is important so customers know what’s going on and less frustration. So, I cancelled my contact.

I had JP and Sergio service my property today and I have to say that they were top notch. They showed up and waited for me to return home (I had an appointment elsewhere, unfortunately. ) when I arrived. They greeted me respectfully, ask if there were any noticeable issues, and explained the service to be performed.Afterward they explained their new web brushing service they had done and then addressed an ant issue for me! Very well serviced and respectful. I hope these two return to my house next service!

We had our 3 month treatment done and the technician that came out was efficient and kind. He interacted with our kids and was very nice. He took care of business quickly and was on his way. We are very pleased with the service. Thais is the third time they have come out and I feel like the pesticide that they use is very effective. We are happy that we signed up with them!

Aptive always has great customer service is on time and flexible with our ever changing schedule.

We had scorpions, ants, spiders, and cockroaches. Jeff came out right away after I called.Jeff was awesome, such a nice guy. Did a very professional job, and thorough.

Considerate and prompt service. Love that I can text needs and questions instead of playing phone tag or endless hold.

They do a great job …every time ..and they will come back if needed …at no extra charge …excellent company ..

I worked with this company for 3 months for an ants issue. The workers who came out were always very kind. But they did not get rid of my ants. I paid twice and gave them multiple opportunities to fix the issue. They did not. I requested to cancel my service but was talked into giving them one more chance. I did and there was a no show. I requested my services to be cancelled and a refund since my issue was not resolve which they refused. Since they came out and sprayed. Must be spraying water because my ant issue only got worse over 3 months. This company is a scam and I suggest going somewhere else.

Our guy comes in and sprays for most everything we may have here in the desert ? He always removes any webs around the house before spraying. If we have issues in between the by-monthly appointments, they come take care of it , no problem. Customer service is also very good ??

We have a contract with this company for a year since May. The contract says 6 treatments every 2.5 months. They have charged us 5 times already and we are only 5 months in. When we caught on to what they were doing so I called and the customer support agent cancelled them coming out and when I explained to her that I need this service for the entire year she told me they are having trouble with their scheduling and that I will need to call in to get a free re-treatment. I don’t want to call in. I want you guys to come on the months in the contract. Anyway, 3 weeks after I cancelled the appointment they showed up again. I’m sorry, I’m not calling in again to talk to an unhelpful support agent again. I am just going to sue you if you don’t complete your part of the contract on the correct months without charging me more than the 6 treatments we agreed to. Garbage company use someone else

Active is great. Good communication, on time and professional. Highly recommend

We’re highly disappointed in the service we’ve received with Aptive Environmental in Arizona given their rave reviews online and in other states. We’ve now used the service for a few months and have had to request a courtesy visit in between sprays five times.Each time a technician has come out they always describe the product and what it does, yet it seems to be ineffective where it counts. We’ve seen tons of dead grasshoppers, beetles, and the occasional roach around outside. However, the multiple ant colonies that have taken residence in our backyard are still alive and kicking after multiple re-treatments.We’ve also asked them to treat for spiders a few times and have found large cobwebs left untouched after a technician leaves. Unfortunately, the quality of our service has been poor enough for that my wife and I no longer trust a technician to complete their service without watching them as they work.Aptive is still fairly new to the Valley and may grow to perform similarly to the rest of the company. However, in the present we found them leave much to be desired and will be cancelling our service.

I was really Impress he was very respectful and did a great job.

The tech did a great job listening to my concerns and took the time to explain everything to me. He even got rid of a few spider webs outside for us. By far the best technician to service our home so far.

Sergio was thorough and professional. When he completed the spraying around the house he took his bug broom and did the high corners and eves around the house. He announced his arrival and departure in person and asked if there were any concerns since the last visit. Would recommend thier services

Rodger was great. He was on time and explained to me what he was doing.

Love this company been with them over a year and i have nothing but good things to say! The service is quick and easy. Pet friendly. And great customer service. And a very helpful deferred payment option if your just waiting til next payday. Highly recommend if you have issues with spiders and scorpions like how i used to! Oh oh and they can come back again when ever, if you find any pests inside maybe after a good rain or something, at no extra cost. Love em thanks guys!

Quick and good priced service. Will update review in 30 and 60 days with any changes or updates. lol
Update: Great service for last year or 2!

The sales person that came to my home and told me all of my neighbors were using this service and if I didn't, I would get scorpions, was very charismatic and convincing. I have an issue with spider webs and was considering treatment. Agreed to a one year contract, had them come out for the initial treatment, then again a few weeks later when i still didn't see improvement on spider webs. Then for the 3rd appointment within a 2 month span, they got me on the schedule for my quarterly service. I asked what time to expect them but they couldn't give a window on what time. I run multiple businesses and cannot always stay home for an entire day. On the morning of, I tried calling and waited 20 minutes with no answer. I sent an email asking if someone could please just give me a window of time to expect the technician to come out, so I can put my dog inside and give them access to my back yard. I had to step out for an appointment but luckily my husband was home when the technician showed up. I got an email later, letting me know when the technician was already at my house. The communication is poor at best. I really thought the salesman was polite and kind, very persuasive, and ambitious. My experience after the sales pitch has not been what I was expecting. All I want is a window of time on when to expect someone, or even a 1 hour notice that they will be on their way would be so helpful but I cannot seem to get that. Worst of all, I had to commit to a contract before I was able to experience their service.

Scorpion extermination, found 2 inside the house last month, exterminator was professional and thorough thx

Had great service today. My technician was very thorough, super polite and very professional. He let me know when he was on his way, when he got here and when he was leaving. He told me everything he did and compared to other technicians I have had, he went above and beyond!

Chase was very professional, explained everything he was going to do. Then did it. Ask me if there was anything else that I needed done. Very friendly and professional young men.

Great experience with this Company for over a year. The Technicians that have done the services at my property, are always friendly and professional. Customer Service is great as well if you need to reschedule they will gladly accommodate what works best for your schedule. A+++

We are new customers, but at this time we have no complaints. The salesperson was not pushy when we talked to us and explained everything well. When we received the initial review the representative was professional and discussed what he was going to accomplish during his visit. If they continue at this kind of service and their product is good we would recommend them, so stay tuned.102019: they are still doing a great job. We recommend them totally!

I am a happy customer. The technicians will call you 30 mins before their arrival time. They ring the doorbell to let you know they’re there, the areas they will spray, and then recap everything they’ve completed before they leave your home. This is the best customer service I have ever experienced. Alex (I believe that is his name) is the best technician. Very thorough.

The employees are always very friendly and easy to work with. They give lots of reminders when they are coming over and they do a thorough job. We are very few bugs and when we do see one they come spray for free. Don’t love their app but the rest is great

Manuel V. was the technician and he was very thorough and did a proficient job. I was on my way home and asked if he could wait so that he could service inside my home and he waited for me and was very courteous. This company always shows up when they say they will and always give a call too!Very satisfied with this company and would highly recommend their services.

Whatever products they use are awesome!!! We always find dead scorpions. This one was huge and so happy the service works.

Today’s service was for quarterly maintenance. The technician was friendly and helpful during our conversation on any areas of concern I may be having. He stood more than 6ft away from my front door during our chat. He was also respectful of social distancing by advising he was only going to service the outside since he is getting over a cold and doesn’t want to risk getting anyone else sick. I appreciate his consideration and knowledge of the services I received.

This is the second time the service technician has not let me know they are at my house. I wait all day for them to show up and no knock on the door. I get a text saying they are headed my way. Then I text back 30 minutes later and ask if they are still coming. Come to find out they already came to my house somehow and spayed. I needed to talk to them about areas of concern and they did not even have the courtesy to let me know they were here. This is all taking place after two cancellation appointments prior to this appointment. This is the second time they have come to my house and not let me know that they are here. Not a great feeling to know they sprayed my house without me knowing and not addressing my bug issues.

Chase did a awesome job for us thanks keep up the good work.

The service as always was on time and very professional and thorough. We are happy customers.

Hopefully passing on some useful feedback after two non-inquiry experiences with your sales people. I'd recommend you to reconsider your sales approach and look more to digital and referral. I have been solicited at my home twice, after telling your sales person I'm not interested and your solicitor asking a lot of personal questions as well as trying to telling me my neighbors' names that use your services, aka your customers' names, which is a complete violation of privacy. You not only interrupted a work call I was on, but the door to door pushy sales screams desperate commission-based business. Both times, I told the guy that has come by twice now, I am already good with my services (mainly ONLY because I really dislike at home solicitations) with another provider and he just keeps trying to ask questions... after I already made it clear I was good, which turns my politeness to not so polite. The solicitations at my door, lack of reading the room, the complete disregard for my privacy, our customers' privacy and information, and rehearsed sales speech makes your business seem incredibly slimy and desperate. I would have very likely considered your services if you would have just left a unique, slick piece of marketing at my door (perhaps something punny or witty -- you're in the bug business -- kids love bugs but parents don't... idk a toy bug - kids go nuts for those.. whatever!) or offered a customer referral system so that my neighbors you love sharing the names of, could actually get credit for their name and your business being associated together. Because of your current sales style, I will never consider switching. Enjoy your free marketing tips! :)

We've been using Aptive for years at 2 different houses. They do a great job. Service today was very thorough. And it's much more affordable than many other services.

I’ve been using Aptive for several years now. They have always been courteous, professional. The technicians take the time to explain what they’re doing, what product they use. I have a pet so the products they use are safe. I’ve very happy with my service and would recommend them

Aptive is always very professional, with all of their representatives keeping me completely informed of their expected arrival date & time. Their product is animal friendly, while doing a great job of killing spiders, scorpions and other creepy crawlers.

Very professional service, came on time. Tech was friendly and informative. Everything done methodically and done well. Friends of ours used Aptive when they lived in Arizona few years ago, and highly reccomend them. Reasonably priced, we now look forward to no more scorpions in the house!

They explained the program to me and it seem like a good deal at a reasonable price. They completed the initial spraying. I was given a guarantee that if I spotted any bugs between now and my next spraying. They would return. Both of the young men I spoke to were very nice and knowledgeable about the service I needed and received.

My service person, Roger, was informed native, professional, polite, and a delight to work with!

Lawson was very thorough and very personable! He did and awesome job and didn't leave in 10 or less mins making sure he took care of all of my house. I recently started getting lots of ants inside and outside. He knew exactly what would do the trick to get rid of them! I hope we get him again! Cool guy!!

I have always had good service with Aaptiv. Today especially. Extremely nice representative. I like that he was wearing his mask, answered my questions, was professional, but what I remember the most is that he was very nice. He let me know that if I needed anything all I needed to do was call them. I love the no contact policy.

Pleasant rep with exceptionally good knowledge to there product and there use good job well done!

Our family has been with Aptive for almost a year now and we are happy and satisfied with their service. Since we switched with them, from 6-8 scorpions a year inside the house, it has gone down to 3-4. Their staffs are always friendly and professional too.A big thank you to Leny who took care of our house today!

Both service providers were polite, helpful, and went above and beyond during the service today. They explained the treatment process and let me know that no major issues were found. They did the entire parameter of the house - inside and out - as well as the garages. A huge thank you to the Aptive team!

This is a great service for general Maitnance to ensure you don’t run into issues

I have to get a reservice every time they come to spray. I don’t have time to watch them do their job and that is what you need to do. They do not tell you all the things they can’t do (before they lock you into 3years) which is a lot of things. Lastly, after getting serviced and needing a respray because of all the bugs in my backyard still. I confirmed my appointment and was waiting a few feet from my door working and taking calls, the man didn’t text, call, or knock!!! He only serviced the front and then was sarcastic and blamed me over text. THEIR SERVICE IS NOT WORTH THE PRICE!!!!!

My Mom (87) was home alone and heard the side gate open and lucky my dog was out.....a bark or two sent the guy back out of the gate. My Mom opened the garage door to find a man standing there saying he was there to do the bug spraying. My Mom advised this guy that we did not have a bug service but he insisted we had had the service since the summer. She sent him away....... When I returned home from errands and heard the story I called the company where a woman insisted we had had their service since summer and wanted me to jump through all kinds of hoops to verify I was justified in speaking on this matter. Turns out the online rep said we did have the service but had NEVER signed the contract so they wouldn't be back; ya think!

We’ve been in service with Aptive Environment for almost a year now and we’ve seen promising results. We used to have at least 5-10 scorpions in our household, now it has been down to less than 5. The technicians are great! Always on time, friendly, and professional.

Very professional, our service person is attentive to detail and answers questions to the upmost of his abilities. Aptive Environmental is the best service we’ve had here and on a quarterly schedule is a better value. I have gone through several other companies in the past 7 years. Sadly whatever they were spraying was like water. always had to come back for retreat. Within a few days after service.Thank you Aptive Environmental!!

We switched to Aptive years ago after we had a never ending pincher bug problem! I am so glad we did and I love how if I ever have a mid service problem they respray at no cost. They are a great company to work with!!

We are trying this new company, after being with our old pest control company for over 10 years. It is more $ then our old company, but they do include quite a big more for our acre lot. They also seem to have a good system of communication through text, etc. the initial treatment went well. So far we are good with the change.

Angel was a nice natures young man. He inquired with his manager if he could place roof rat traps in our attic. He arrived without the details of our service request which was disappointing but not his failing. He fulfilled our request. But, he did not check back with us to confirm the work he did and we don’t know if he will come back to get the rats and replace the traps with fresh bait! Please call Susanne for update please!!! Thanks angel!Well done all the way around!

I called about 4 days ahead of my regularly scheduled service to request a reschedue, and they said it was rescheduled, but the technician still arrived on the original day. The office and record keepers make mistakes often. The service technician, however, was outstanding.

I don't normally buy services from someone knocking on my door, but the young man was so professional and I needed a pest control service. Once I agreed to the service, the work was scheduled for the same day. The serviceman, John, was very professional, kind and provided detailed information about what he would do. He performed all work quickly and with great care. Afterwards, he reviewed all the work he performed and made sure we knew if there were any issues we could phone any time. Very impressed with this company, their team and the service.

Cooper renewed my confidence in this company. He called 15 minutes prior to arriving. I spoke with him about issues that we were having with spiders and crickets. He told me he would spray for them and what he would be using. He also told me he would be spraying for ant and mosquitoes and mentioned some of the other common things for this time of year. Sure enough, within a week or so the crickets and spiders seem to have disappeared or died. Cooper was very informative and professional and should be commended. He did a great job.

I have not had a pest control service for a few years, but I am so glad I chose Aptive! They are friendly, prompt, thorough, and professional. I was so happy with my service and look forward to continuing to be bug free.

Love Aptive. Been using them for 2 or 3 years now. They are always friendly & professional. Very rarely see bugs in the house, even during monsoon season when the spiders, earwigs & silverfish try to invade.

Update- still no ants!!!! I arrived right when the technician was finishing up outside. He very kindly took everything out again Because I asked him to spray inside our house also. He didn’t even act like it was an imposition at all. He was so happy to do it. I have to say your guys customer service is excellent.So far so good! Will update this review in a couple months when it’s ant season... but I have high hopes that the Aptive guys will get them! I have dealt with Robert and Jeff- both were friendly and professional.

I have had nothing less than exception service by each serviceman and representatives I had to speak with in office. Please continue to give the care that people look for in a company. I have no complaints at all. Have been using them Going on 3 years. I asked service associate to check to see 8d there was any termite activity and he was more than happy to look around.

Nick was at my home today ... he is professional informative , responsive , willing and able to perform the treatment Required at my home For my specific situation. Not a pressured sales type of service at all. I am very happy with this company.

Stephen was friendly and on time, very professional, and listened to my requests.

My dad referred us to this business and we are so pleased with the service. Everyone, from initial point of contact to the technician, Neigel, who came out, are friendly and professional. He was attentive to our areas of concern and answered all questions.

Horrible customer service!!! The Technicians are the only redeemable thing about this company. Katie the customer service rep I spoke to at 1130 told me my Technician was only 2 houses away. He didn't show up till 3:15. He was slammed all day. Katie lied to me when she said they cannot give me a window or time for my treatment. Josh my Technician told me to the contrary. He said oh yes, they do blocks or time.I had asked Katie for a time frame of when I could expect our Technician. She said they never give a time frame, just that they'll come that day sometime. I told her I needed a time frame so I could unlock my gate for the tech, Katie actually said to me, just leave it unlocked all day. Seriously? Yup okay just leave my backyard unprotected and have potential for my dogs to get out. I asked if there was anyone to speak with and was told no. She said there was nothing she could do and then became rude. I asked her for a call reference number which ALL call centers have to give out. She played dumb and said she had no clue what that was! I asked if calls were recorded and she said yes. I then asked how do you pull a recorded call and again she played dumb!I was mad at this point and said isn't amazing how your company has a complete fit and is calling for payment 2 days after a service. Maybe I should just tell you I'll get it to you but can't promise a time. She got quiet and again said she can't give times, the system is automated and we can't control the times. Oasked her, then how can you say the Technician will be at my house soon? No response.This company has gone to hell in a hand basket since they became corporate and gotten away from the things that made them good! Read their reviews. They're horrible.I will be filing a complaint with the Better Business Bureau.

They came out to my house and did their thing the guy was really nice and sprayed around my house and set some traps and said I should see some improvement within a week well a week went by I still hear the rats in my ceilings so I called and set an appointment for them to come back no one showed up and when I tried calling back I was on hold three separate times for at least 15 min then they said someone would call back and no one ever did?!! I don’t really recommend these companies they aren’t easy to get ahold of and aren’t reliable

We have appreciated Aptive's attention to detail and our technician, Lenny, was especially gracious and professional and attuned to our requests. He does a thorough job so we have the assurance of no bug friends invading our residence.

Deshawn and his tech Devin (spelling not sure on names), were very professional and went through their process in as much detail as I needed. Safety for my 5yo and small dog is a priority!! I feel safe with their products they used.The cost for service with Aptive is in line with my previous pest control service, yet the service they provided was quite more extensive than my past experience with other pest services. I highly recommend Aptive.

Tammy was amazing! Warm and friendly and went above and beyond to search out info for us and make sure our needs were taken care of. She even understood our over enthusiastic guest welcoming dog.

Always do a great job! Always on time! Excellent service

Technician was polite but could have explained what areas and how he was going to treat the home in a more clear fashion. I had to ask lots of questions (which he seemed happy to answer) Didn’t have the rat traps to begin ridding our yard of these pests! I now need to call on Monday to schedule another tech to come out. So far for our first treatment a generally good impression.

I was happy with my tech, Josh. I requested a Saturday, receive the appointment, and got the greatest Tech who explained everything he was going to do, Josh kept me informed throughout his service. I strongly recommend Aptive for your pest extermination needs. Their product is people and pet friendly. 5 star experience - ask for Josh Sharp!

Recently a competitor came to my door soliciting I change to their pest control company. I did not see any reason to change and I told the No, I was satisfied with Adaptive. For the excellent job Adaptive has done on our premises, Adaptive retains our business and that is the bottom line!

I learned of Aptive via a knock on my door. The young lady kindly and with confident knowledge explained the financial plan, safety and convenience. Before handing over my credit card I looked them up. They were a legitimate company and everything the young lady at my door presented minus some the details she had explained, which may be there, I just didn't look long enough. The next day, I kind gentleman came to start my service. He told me to keep my dogs in the house 2 hours for the product to dry because it wasn't safe for pets. I called the young lady that came to my door and the main office. Both assured me the product was safe for pets. They also called the gentleman doing my service. He did a great job, by the way. The people that trained him gave different information than corporate. I hope they get all of their training on the same page. Being warm in Arizona, I waited until my whole treatment was finished to let the product dry before I let my dogs out just to be on the safe side.The company, over the past quarter, has offered great service.

Great people to do business with I’m very happy with their work.

Tammy was my Technician today and she was awesome. So friendly and kind! She made some adjustments to her routine for me because I was having some difficulty with my pets and construction in my yard. She is top notch and I will be requesting her in the future!

They are always professional, courteous, & they listen to what we need and respond accordingly.

Best pest control service. Active is very thorough. They use all environmentally Safe products don't harm any pets or animal life. I am very happy with their service and their feedback each time they come. I highly recommend them.

Worse most unethical company I've ever dealt with. They promised A LOT and delivered a little. They promised they would spray the perimeter of my property - they did not. The texted and emailed that they would show up for my re-spray since they didn't do complete spray on their visit - after they promised they would come they never showed up. No phone call or anything. Tried to call over a dozen times and never did I hold for less then 30 minutes and was sent to a voice mail. Left messages and NEVER got a call back. I had a contract for $75 a month - got billed $100 after first spray. I went back to look at my contract because I knew for a fact we agreed on $75 - that contract that I signed magically disappeared and they had a contract that was unsigned for $100. They altered my contract! Put out rat black boxes and was told my dog could not get into them - Surprise - he did - had to make my dog throw up because he ate some of the poison. The time they did show up they stayed for literally 2 minutes - 1 1/2 acre property and stayed 2 minutes tops. I questioned the guy and he said he did what he was required to do. Left no glue traps for me which I was promised when I signed up to leave in garage for scorpions - when I questioned that he said he ran out at his last house - this was 10am. Not prepared. Said they would send someone out with glue traps - never did. Not professional - I could go on and on but you get the point this company is a scam - dishonest - lazy - I can go on with many adjectives - just please stay away from them - check out the complaints on the BBB and stay away - save yourselves a lot of frustration. I was able through the BBB to cancel my contract and not be charged their cancellation fee but it was a shame that I had to go to that length to end my relationship with this company since they would not answer their phones or return calls.

Our technician was extremely polite and took note of the fact we had a sleeping child. He asked if we were having any issues with bugs in the house. We were not this time so an internal spray was unnecessary. He’s the first technician to do this as there have been a couple instances where we could have used this service. Would gladly have him again.

Started service with Aptive almost a year ago. Haven’t seen a scorpion since!

I absolutely appreciate and love my service. The main treatment for my home is scorpions. Thank you for killing them. However the very nice young man came to my home in a long sleeve button up shirt and pants. I understand looking professional,but I live in Arizona where it is a 100 degrees plus.. I would like to see a company treatTheir people better than that. It is too hot for that. Thank you.

They were going to leave without doing the inside. Also, my other pest control company goes into the garage and they didn’t. There are still some spider webs in the backyard on the house that weren’t taken down.. They seem a little pricey but I decided to try it out because they claimed to do more than the typical company. I don’t feel like they did anything better or even as good as my other company.

Our door to door sales lady, Harley was nice and informative. Our technician, Cory was timely and friendly. He explained the different treatments and listened to everything we were concerned about. It’s been a few days now and we are satisfied so far with the results!

Highly recommend this company. We use them for several years now. Their customer service is superb! Our technician Jose was very friendly and listen to all my concerns. Despite 117 degree weather, he took his time and treat everything! Thank you!

Aptives technician called prior to coming to the house to spray for scorpions. Sergio is very professional asked questions to make sure he was going to use the right chemicals. Asked if we needed the inside of the house needed to be treated. What I liked was when he asked me if the garage had been sprayed and he was surprised that I told him it has never been treated. I found that to be very professional and very technical.I would definitely recommend Aptive and Sergio to my neighbors.

Lenny sprayed our property today and was very nice and listened to all of our needs. He was prompt and super helpful! Overall a great experience. No complaints from me about this pest control service :)

So far this is a fabulous company! I set up my service with Mandon, who was very friendly and worked with me until we found the right package for me. Thomas was also friendly and extremely thorough in his explanations, both before and after the service. They'll be back in a month and I'm excited for our home to receive the next treatment. We're already seeing great results!Chris also does a great job! We saw him on 10/31.

Zach L was my service pro, he was very informative on what service he was going to do around the property. He was very nice and understanding of what we wanted to do for our first service. Definitely worth the investment. He did a great job cleaning all the webs around the house, spraying the whole perimeter and landscape inspection. We have used other pest companies and so far just from our 1st service yesterday, this company and their service pro's are very well trained.

The service is as usual very professional and respectful … they always communicate and accommodate!! Thankyou!!

Tammy always does such an amazing job! I called yesterday because I’ve had Silverfish crawling out of the sinks due to the monsoons and Aptive scheduled Tammy to come out then next day. She is always such a pleasure to talk to and she loved watching my kitty cat follow her around the house :) I will be requesting Tammy for each session now because she is such a joy to talk to and it makes me happy to have a good relationship with my pest control person.

Quarterly service seems good. Just wish they would contact me to schedule a time, before showing up. Technician was very good. Still not getting calls from office about appointments. Not coming around same time frame each quarter. Never know for sure when they will show up. Again techs are fine.

At this point I don't know what I woke up to that's infesting my home. Total emergency here and Anjelica at customer service says they can't come until FRIDAY?. I asked multiple times to speak with a manager or supervisor and she would not put me through. Does anyone know a company that will come out TODAY!?!!

Once you sign a contract with them it will be a huge pain to cancel. I emailed them to cancel and they say you need to call because blablabla. I am on the phone for 20 minutes 2 times now. Also I signed up for 4 treatments in a year they come do 5 times and charge me more.

This company is horrible!! When the sales guy came to the door he promised they would spay my entire 1.3 acre lot for bugs plus go around the entire house and knock down all the cobwebs every 3 months. So I signed a year contract. The first service was ok after I told them what I was promised. The guy complained a bit that it was a huge yard, but eventually complied. It was downhill after that...they showed up with a backpack sprayer and were gone within 20 minutes, without knocking down cobwebs. Plus, they were trying to schedule (and charge me) every 2 months. Customer service is ridiculous they do not want to work with the customer at all to resolve issues. DO NOT GET SUCKED IN BY THESE SLICK SALES PEOPLE!!

Technician very respectful with good attitude.Work ethic no good. Walked around the house, specially back yard and didn’t clean websites. When spray didn’t move small items like dogs bed he spray on bed and wall. Inside the house sprayed the furniture had to wide of spray. My tv stand had about 8 inches sprayed on. Once again technician had a positive attitude but work ethic lacked. I asked the company not to send him again.

Great job. Four straight days of ants in our kitchen. After one treatment they were gone. Thanks Roger at Aptive

David and Jerrill were extremely thorough in their work. Both were very polite, respectful and courteous as well as professional. I am extremely happy with this service and Aptive.Updated review: I have been using Aptive for over a year now and am always happy with the technicians that they use. Today’s was Matt Abbott who was extremely thorough and professional. I doubt that I would switch services since Aptive has provided such great service.

I love Aptive. They do a great job every time they come out. I really appreciate that they do not charge if we need another spray done in between seasonal treatments. Every tech that has come out and that I have spoken with has been very friendly, helpful, and nice to speak/work with.I truly appreciate and love that they offer a more natural approach to pest control, instead of a bunch of chemicals that are harmful for everyone and everything.I definitely recommend Aptive.

The technician was very professional, polite, friendly and pleasant to have working around my home, I value these qualities. He explained what he was going to do beforehand, briefed me afterward and he was very thorough.Environmentally friendly products.I highly recommend!!!!!!

We came back to Aptiv because their product doesn’t cause an allergic reaction here and overall their service schedule is set to the needs of the area. I like that. Not to mention more reasonably priced from other companies we’ve tried. We were having an issues with indoor gnats and mites and I appreciate the avails of a service tech being able to come out on a Saturday- just days after we initially started this process. Yay team! Thank you-

Maniac driving on the 101 northbound on May 12th around 7:45 am almost caused multiple accidents. He cut off several vehicles trying to exit on Thunderbird. Not including Weaving in and out of morning traffic. Great job advertising your business and driving this way.

First time using Aptive so we'll see how it goes. I'll update after 2 months. Will say they were professional and on time. First impressions mean a lot.Update! It lasted right about 3 months. I saw a couple spiders and one roach the week before they came to spray again so that was fantastic. I saw nothing before then. The Aptive professional, Montreal, did a great job. Fast, very friendly, asked questions about problem areas. Was with Green Mango for years but I'm very happy with the switch so far!Still going strong with Aptive. Devin was our professional today and was super polite and helpful. Saw no bugs before they were set to come this time too.

Juan L. was awesome on a Monday morning! He treated our new house, which was infested with spiders, and was so helpful, social and professional. I always have tons of questions and he didn't mind me asking questions or following him around. He was upbeat, fun to talk to, positive about his company (Aptive) and the service they provide. He has excellent customer service skills and seems to care about people. I would keep him as my consistent service person! We have had them come out for spot visits (sugar ants) and they have always been helpful and willing instead of questioning and too busy. So far a great company to work with!

I want to thank Lenny for doing what I requested. He serviced all the window sills & baseboards & doorways & some trouble spots!! And of course he did my garage & changed the bug boxes..He spayed my front & back yards, my front porch & back patio !! He found spider webs. One inside & a few out back on some bushes! He sprayed extra on those areas!!! All in all, thank you Lenny for doing a great job and also for being kind!!!

I have had the same young man the last few treatments. He's awesome. Respectful, does a thorough job. I have absolutely no complaints on him or this company.

Tammy was great. She asked if we were having any bug issues, which we were with those pesky earwigs. She sprayed the inside and the outside. We have dogged and I was somewhat skeptical having the inside done but she reassured me that the spray was safe around my dogs. I would definitely like to have her come around again

Great service! They are always on time and professional. We have recommended them to family & neighbors because of how well they have done in keeping the scorpions & black widows off the property! I am saving money and time with this service from others that are out there that do so much less. For a door to door company they are simply worth every penny! We have had Chris, Aaron, & mike as service pros and each of them did fabulous work and took pride that I have not had with other previous companys.

Josh the sales guy was friendly, trustworthy and an all around good guy. Austin came to spray a few hours later and he was the same as josh just polite professional young men. However, it was over 105 degrees in Phoenix when Austin showed up and as a business owner I was rather shocked to see him in long pants and a long sleeve shirt to work in this heat. I let my guys work in nice shorts and short sleeve work shirts when the weather gets hot in Nebraska. That is my only disappointment with this company thus far on day one. I would have given 5 stars but seriously working outside in black pants and long sleeves is just plain wrong.

Austin did a thorough treatment in the yard. Messaged me the time he would come , services I needed and when he was done he asked if I needed anything more. Have not had a problem with ants or scorpions since I started using this company.

Klark was our tech and called me when he was unable to gain entry instead of leaving. Asked if there were any additional concerns that he and I hadn't already addressed at the beginning. Also informed me what was done so that I knew exactly what to expect. He was great!

I am extremely pleased with Pete's service!! He was very very thorough and the best technician I have had so far!!!! I told him about the very serious scorpion problem we have over here and he made sure to treat my yard and my house so well that I highly doubt that there are any scorpions left alive!! I consider him a great asset to your company!!! Can you please send him for my next service in 3 months please :0)

Austin alerted me when he was 20-30 minutes from arriving. He arrived promptly, asked if we were having any problems. He explained what he would be doing. Austin cleaned around the windows which was great-I’d never seen other Technicians do that. Upon completion he notified me of any findings. Austin was professional, knowledgeable and courteous.

Our service technician did a very thorough job. He took time to get rid of all the cobwebs on our front and back porches. He was polite and helpful. Thank you!

I was pushed into a 1 year contract by a very charismatic agent who told me all my neighbors were using their service,. I paid right away but kept on getting bills from them. Also he told me they'd be coming back in a month just to check on the results but instead scheduled a service for 99$. When I called to complain Crystal said she would transfer me to customer service.to discuss the problem. She then cut me off. I called back twice and was put on hold for 30 min. They picked up. saw my no and put me on hold again. They then texted me saying I had gotten cut off and they gave me another no. to call. Same thing hold for 30 min then pick up and back on hold. So far no one is answering and my problem is unresolved. A business cannot survive with poor customer service and customer satisfaction. Next step is the better business bureau. Stay away from this company.. I didn't need the service. I have no problems with bugs and I told him so but he was very persistent and told me to please try them for a year . Then he tried.d to talk me into 2 years. I refused. If they had treated me right they could have had my business forever..

We have had scorpions in our living room prior to Aptive. Since they have been coming out, I haven’t seen a bug or scorpion anywhere near my home or kids play area outside. Very professional and they communicate with you prior to each service. If you have a bug in your home in between your quarterly services, they will come out free of charge and do a spot treatment. Absolutely satisfied with this company.

Sergio was extremely professional & personable. He went above & beyond what was expected of him. We were very satisfied with his service. Please send him again.

The Aptive service technician was horrible today. Evidently due to not answering the doorbell on first ring (doing laundry and not hearing doorbell) he found it necessary to knock over and pull out as many potted plants and landscape lights as possible with the dragging of the hose they use. He was very rude. The technicians they have sent in the past were friendly and did a great job all while being able to avoid causing a mess and pulling up landscape lights. I would rate lower stars however my home is relatively insect free and I’m hoping the service next time will be by a different technician.

Just received a treatment at my home. We'll see how well things work. Didn't care for all the legalese I had to sign, but will be okay if I can keep the scorpions away.Follow up review: We are very happy with the results of Aptive's 3 month treatment. It's been 2 months and still working well. We had them come back for a free re service inside our house, which wasn't done before. Very friendly and accommodating. Jarrod was happy to do the job!

Ben My pest control technician came to home. First thing he asked how am I doing. Wanted to know my concerns and what all he could do for me. Ben gave my some great ideas on how to get rid of those nasty old pests. Really nice technician very formative. Grateful to have him come and take care of my test exterminating needs.Thankyou cheryl

Horrible customer service. I set up an account, payment, and appointment over the phone. The salesperson said my condominium could be treated for ants and spiders because it was two story. On the day I was supposed to get treatment the tech called and said he was at my address but would have to check and see if he could do an application because I lived in an apartment. He never showed and no one ever called back. Go elsewhere if you don't want to sit around waiting for these people to decide whether or not to show up for an appointment.

I have used this company to keep the scorpions and other pests at bay and have been very successful. Trey was friendly, polite, knowledgeable and helpful. He completed his service in a timely manner. I would recommend this company to anyone who has a problem with scorpions.

Signed up for pest service in my new home in Maricopa. On the 2nd service I told the tech there are 5 large spiders in the garage to please spray in the garage as well as in the rock piles in the yard(we were in the middle of landscaping). Not more than 5 minutes later I heard his truck leave, so I checked the garage to see all the spiders and webs still in my garage and every single sticky box still old and full. I tried to cancel service with no luck unless buying out of my contract. 3 months later a different guy came to spray and same thing. I have absolutely no faith that their 5 minute sprays on my huge corner lot is nearly adequate time to be thorough. Thanks aptive for nothing and being stuck in a contract for nothing. You're the best!!!!

Your service tech Jason Alvarez arrived on my scheduled quarterly service date and rang the doorbell to introduce himself. He took a few minutes to explain what he was planning on doing and answered all my questions/concerns before proceeding. When he finished, he again knocked on the door and gave a quick/concise report on what he found before leaving. Jason was extremely professional and competent.

I love Aptive pest control! Every service pro has been friendly, informative, extremely knowledgeable, and really took the time to listen to my concerns and answer my questions. I am super impressed with this service! I haven’t seen any cockroaches or crickets this year since we have been with Aptive. I called for a respray for ants and they came out at no charge until the problem was solved. I would highly recommend Aptive to anyone!

I highly recommend Aptive for pest control! After we started finding scorpions in our yard and house we hired Aptive - and since then we haven’t had a single scorpion or spider in our house! Even if we find the occasional roach or bug outside, they’re always dead! Everyone at aptive is very friendly, Devin has been the one we see most frequently and he always sends a text letting me know when he’s on his way! He always does an awesome job!

We've used Aptive for years and will probably never change companies! They always do a great job! It's so nice to have a company you can trust. Gives us a peace of mind with babies crawling around that they will be safe. Thanks Aptive!

Our service technician, Stephen, was exceptionally pleasant and efficient. Very pleased with his service.

Sergio was very thorough and explained everything that was done. We have used this service for almost 2 years and very rarely see any bugs!! Great job!!

My service rep was courteous and professional. He was very thorough with areas he would be using the pesticide spray. He took care of areas I had ant problems and explained what he was doing for today’s service. I’m happy with Aptive’s service, it’s effective and worth the service.

I was very impressed with John who was the one who I set my service up with. He was so patient and understanding with my issues of scorpions in my new home. He made me feel at ease & explained everything about payments & their products.Jason my tech. Was very professional, clean & his knowledge of pest control was impressive. So far I haven't seen any scorpions outside or inside my home,after only the 1st treatment. I will have my grandson over this weekend for the 1st time since I have lived there, feeling more comfortable. Thank you both so much. I recommend anyone who hates pests as much as I do to definitely go with Aptive.Jennifer S.

Aptiv is literally the BEST pest control service I have EVER used. Since the first time approximately 5 years ago I haven’t had issues at all with scorpions, roaches etc. I do have some ants but they are a quick response to keep up on it. I would recommend Aptiv To anyone In the Az area.

Aptive technicians have done a great job every time they have come for my pest control treatment service, and the product they use seems to be quality. I have been living in a construction zone for 18 months while remodeling my house, and the technicians have always been really cool about working around my materials messes, and even have been willing to come back for additional treatments between the structured quarterly visits if I find scorpions/cockroaches after moving materials around. -- Overall, I appreciate Aptive and plan to continue using their quarterly service.

Moses the tech that came out to our house today was simply amazing! You rarely see anyone with such excellent customer service and Knowledge in what he is doing anymore. He took the time to answer all questions, was mindful of our white carpet while doing his treatment for Ants (that have somehow invaded our home). He was like a fresh breath of air and made his company Shine today!I would recommend him to anyone I know that has any sort of bug problems! My family Thanks you Moses!

First time we were not happy with service, I don’t know guy’s name. Took him only 8 min for entire house. This time I was happy how David performed service. He sprayed every corner of the house. I will watch on crawling bugs and see what is quality of product they are using.

Cody was awesome. He had great enthusiasm, provided detailed information, and took the time to answer my questions. He is a great representative for your company.

Very thorough and professional. Lenny explained everything from the pesticides he was using to the finances and discounts we qualified for. He was very kind and helpful with our dogs. Thank You Lenny! Job well done.

Rating is based on customer service*.... just received service today. They had personable and professional salesman and specialist. The serviceman used proper equipment (shoe covers, gloves, etc...) and for those extremely concerned with covid... he wore a mask as necessary.Contract terms were reasonable, easy to read, and done quickly (all electronically at your door). Item not listed is crickets which was the reason for the service but, they treat much more.Can update review on functionality once they come back for quarterly service.

Always prompt, call and text the day before service. I have had no issues with pests since using Aptive. Only downside is it seems I get a different tech every time. Definitely would recommend them.Techs usually take the time to ask about any issues I may have, and explain what they are going to do, as well as what they are going to use and why. Then they let me know when they are done.

Aptive has come out to my home 4 times, once per quarter. They're always professional, clean (they wear shoe covers inside), thorough, and knowledgeable. I mentioned we saw some ants, and the tech brought ant baits. I really appreciate the attention to detail!

We recently switched to Aptive from our last pest control company and have had a great experience. The price is comparable to the competition and the employees that we’ve spoken with so far have been knowledgeable on the subject and very friendly.We just had our first service and were surprised at the thoroughness of the appt. We would recommend to anyone looking to start new services or replace current services.

I was originally extremely impressed by how fast and friendly this company was. That means nothing when they aren’t professional. They never showed up on time for services, resulting in multiple instances where they were unable and to get into my back yard. I had pests the ENTIRE time they serviced my home. They made an error and charged my card $129. It’s been 9 days and they still don’t have any updates for me despite the fact that I call almost daily. I’m not usually this type of customer, but I’ve worked in customer service most of my working life, and this is not how you treat your customers.

Literally zero stars if I could. I am beyond unsatisfied with Aptive. A manager contacted me offering to beat our current provider and lied to me about doing so. Once the first bill arrived and it was more than promised I call and they said they bill and service once a quater, so they beat my previous provider since they charged monthly. Only that wasn’t the case, my previous company also charged quarterly, but serviced every other month. So now I am paying more and receiving less. Also their customer service is terrible. They email days before a service, but not at consistent interval. Sometimes it’s a few days notice, sometimes it’s less than 24 hours. They do not call when they are on their way and do not knock or ring the doorbell upon arrival. We have 3 dogs and a doggy door, which Aptive was informed of. Our previous provider would let us know when they arrived, so we could get the dogs inside and unlock the gate to the backyard. Aptive would just show up, supposedly do front and leave, only reason we knew they were there is by getting a service email. So, then I have to call them back out to do the backyard, such a inconvenience. When I signed up they also said I could pick my day and time for service and they stuck to that window, for he first service and it has been completely random since then. On top of it all, we see more bugs now than ever before! This company is terrible! I would never recommend them to anyone! I was so upset I called to terminate our contract early and pay the termination fee. I thought about blocking the charge on my card, but determined it wasn’t worth the hassle, just wanted to be done with Aptive. DO NOT USE THEM!!!

This is one of the best companies I have worked with. Absolute professionals the whole way. Jose came out and walked the property with me, pointing things out and listening to my feedback prior to spraying.
I would recommend them to anyone!

Lack of follow through and customer service, very first technician left a service completed card on the door with out ever starting a service. Other technicians have been very professional and courteous. I have had to have re-service a few times. After spending literally hours to get through on their phone lines every time, I decided to use their app. Well.....I scheduled through the app with the dates and time that THEY offered, no one showed, not a call, not a cancel, nothing. Left several ignored emails to them asking for some one to reach out to me. SAVE YOURSELF THE AGGRAVATION AND SPEND YOUR $$ ESLEWHERE! My contract is nearing its end and that is the only positive thing I have to report after a year of this customer lack of service.

The young man who came to the door to let me know that they were here to spray was very courteous, informative, professional and kind. He made sure that the water dish that I have outside for my neighbors cats was moved so that they would not be caused harm by the spraying. He also listened to me about my problem areas around the house. He also made sure the back gate was secured when he left.

I trusted the person who did my front & back yard.

Please note that this review is based on my most recent interaction with the service pro who treated my property. In the past, we have had good service, and some questionable service (we weren't sure if they treated the property at all since they were done within what seemed like seconds) but this last visit the service pro was very diligent, courteous, and appeared to take great pride in providing top notch service. I can't say for certain if the treatment really works because we have never been without pest control and have had various providers and have never been 100% pest free but unsure of how bad it might be if we didn't have it at all. The experience so far has been decent, but this last visit just made me want to ensure that I recognize Keaton for his excellent service. Not only did he treat our huge yard without shortcuts, he even took the time to set my chairs upright from the recent storm that had them strewn across the grass. Keep up the great work Keaton and Aptive for employing people like him. When I thanked him, he said my work is my pride and I really felt it was a genuine statement!

We had our home serviced today and it was amazing! Our tech, Jarrod Barr went above and beyond around our home as well as the inside. He made sure our expectations were met before he left and if we had any questions. I highly recommend Aptive and Jarrod!

Tyler was the nicest service guy. Wish I could have him every quarter.

Aptive has been great. They always come on time and their service techs are kind and professional. They do a great job. I have practically no problems with creepy crawly pests and if I do I just call and they come out and fix it. I highly recommend Aptive to any that needs a pest control company.

Adaptive has been spraying the outside and inside of my house for the past two years and I’ve never experienced any bug or Scorpion issues even being in a new build subdivision. They come every quarter and are reasonably priced. Definitely recommend them.

We have been using this company for the past couple years and have been extremely satisfied with the results. We came over after using another company that seemed to use chemicals that harmed our pet. After doing some research on chemicals we realize that Aptive had the right mix and we have never had an issue with our dog having a loose stool anymore after a spraying for insects. The individuals have always been professional and polite and on time. I would recommend this company to anyone in the Phoenix area.

I have had Aptive for a few months now and they are allows so responsive to my calls and come out to spray whenever I see any bug activity. Lately I have had them come out weekly for our cockroach situation and Keaton Morell was super helpful as well as he left me with each bug traps to monitor our bug activity in specific areas of the house. Keaton was very professional and extremely helpful.

We have routine bug maintenance set up. The come every 3 months. They are friendly. Helpful. Responsive when you call because you see a bug between services. No complaints.

I just signed up today. Shane came to my door and explained their process. I’d just canceled my service with another company I’ve been using for years who couldn’t get rid of the scorpions. I took a chance and signed up. The service tech, Jeff, came out a couple hours later and sprayed the whole outside. So far, everything has been great and the price was right too!

Aptive did a great job. The technician was friendly and explained the service before he started. He was knowledgable and helped with any concerns I had. We were seeing a lot of spiders and a few scorpions, and after our first service and the follow up- I haven't seen anything else!

The service tech was not dressed how we were told they would be. They did not do a satisfactory initial treatment as it was explained. Their treatments don't work as well as any other pest control services we have had. We are finding more bugs, silverfish, spiders, scorpions, cockroaches, etc. on our property and in our house since we changed to Aptive. We really are not happy with the service.

I got tricked into a contract. I was told there was no commitment and I can decide that after the initial that was free. I signed some papers bc I was told I was just verifying my info and agreeing that I'm aware someone will be coming by. He even asked for my credit card info and I wasn't comfortable with that so he said no worries i just have to put something there and typed in something else. I was lied to and when I said I have this guy's name and number, they said I mean you can talk to him.

The person who came to service my yard was very professional, informative, and courteous. He did a very thorough job treating my yard and pet areas. I was very satisfied with his work.

I’m very disappointed in this company. I was on a contract and it was fine. However I cancelled my contract and I was very specific that I did not want Aptive to come out unless I approved it. This is now the second time that they’ve come out to my house and sprayed without my approval. They call and because I’m busy and don’t return their call, they view that as being acceptable to come out, spray and charge my credit card without my approval. I text them back and told them not to come before today’s appointment and they still did. I’m extremely upset and view this as an abuse against my property and access to my bank account without any approval. The tech came out and said he was given approval by me to my wife when she questioned him. This is a blatant lie and this should be addressed. I have called to check and I have not received a call back yet.

The salesman was very polite, the first treatment was prompt and there were no problems there. We were told to contact them if at any time we saw anything after that. We did see a scorpion and black widows so we called. I called, waited on hold and then got transferred where I was again on hold for a total of 26 minutes, and finally it went to voice mail. I never got to speak with a person.My husband had the same experience when trying to call them last week and we have not heard from them. We are very disappointed. A pest control company is no good if you can't reach them. We feel money would have been better spent elsewhere.

Garrett did a great job . Did everything we asked of him. He was very understaning of what we didn't want him spraying in the house. We didn't ask him to brush the Spiderwebs, but he took it in his own hands and took the time to brush them away. We would a appreciate for him to come back again.

Chris was very professional and spend time explaining to me what he was doing. Thank you.Update: Matt was my technician today, extremely friendly and serviced the whole house and answered my questions. Very professionalUpdate: John was on time, friendly and took the time to service my backyard and front yard.LAST VISIT: as always the technician, Jonathan was really professional and knowledgeable. I GIVE HIM 5 STARS, unfortunately the reason I downgraded them is because the CUSTOMER SERVICE. They did some changes and it's really bad. If you need to talk to them you have to wait on the phone between 12 minutes to 30 minutes. They don't give you a window time for the technician, so you will be waiting the whole day. I'm still waiting for somebody to call me to address these issues.

I have been contacted each time they come out to make sure we are ready for them. They also have been practicing COVID safety, which is nice.They have been professional and their cost is comperable to other services.The only downside is that you are tied into a 12 month contract, which I never like - but they aren't abusing it.

Cedrick was very responsive and understanding of our scorpion problem! From the time our phone call ended, it took about 20-30 minutes for them to show up, inspect, and spray! Austin did a fantastic job spraying, educated me on every step of his process, and let me watch everything he did! Excited to be working with Austin- he knows what he’s doing!

Be aware of these guys they trap you into a contract then make it really hard to cancel even when your contract is up. In the beginning they make it seem like you can cancel anytime and how easy it is but they are telling us right now we have to pay $250 and our monthly contract is up today. We we're not to happy with there services to begin with and have been waiting to cancel but since they have our bank information they just keep taking the payments no matter how many times we call to cancel. I would never recommend them to anyone.

General pest control but this particular service man was very unfriendly - it probably should be two stars- and he didn’t do anything about the mouse. So how can one rate a company that supposed to do pest service and doesn’t do a full service? Ug. I’ve had trouble with them with billing and now with service. I wish there was a company that would actually do their job and be communicative, professional & friendly. We will probably finish our contract with him and then never use them again sadly.

Our service professional David was awesome. He came a little early to ensure I would make it to my dr appointment on time, was friendly and professional. Both him and the the person who signed me up for service was very clear on service, price, and fine print.

Jose was our service tech. He was on time, helpful, professional and thoughtful wearing his mask and social distancing. This is only my 3rd spray but each time they did our front and back yard with pet and child friendly spray and covered a 3ft perimeter all the way around the house. I will continue to use Adaptive for all my pest control.

Spray for bugs, checked eves for wasps and spiders, sprayed sides of house to help with excessive flies.

Jim really listened to me and took his time! I appreciated it. Very pleased. They have been great! They abide by their warranty and if I ever need them to come out extra they do free of charge. Great customer service!

He also needed to treat for scorpions, which love this home and decide to move in and stay for awhile. He was very prompt, courteous, knowledgeable, and efficient.Thank you for good service!

My experience been a good one!!! The product is good we have been bug free since having Aptive service our home. Aptive technicians are ALWAYS PROFESSIONAL, KIND, and DO GREAT WORK. I WOULD recommend this company hands down.

Today was the first day that we had them come to our house to spray. The technician that came was David Hilton and he was awesome. He was quick and informative and accommodating with my dogs. Definitely a great first impression for the company!

Tammy is an excellent Service Professional. Took care of my home as if it were her own; paying attention to details makes all the difference ?NIck was GREAT; ersonable and rofessional!I like that he sent a reminder text the day before and let me know when he was on his way.He swept away the cobwebs prior to treatment and ensured all of my pest concerns were addressed.

Although the company came out several times to address our scorpion problems, my family still finds them in our backyard. We also had a rodent issue and that was fixed, so it's not all bad. I just feel that we're charged too much for a service that doesn't work that well. Their customer service is good but the product is not.

I was charged and no one came for the appt. It’s taken 3 weeks to get appointment confirmed. Not happy at all with this company.

The salesperson came to my door and promised the following.• Inspection of my yard for key areas and creation of a quarterly plan• Spray the front yard.• Spray from the ground to 3’ up on the entire outside of my home• Knock off all cobwebs on the front and back door• Spray garage• Spray inside house• Spray along fence line to “keep from driving pest to your neighbors and keeping your neighbor’s pests out.”This is what happened.The tech came up to me 16 minutes after arriving and said he was done. I told him that I knew he did not spray the garage because I was in there the entire time. He came in and about 30 seconds he was done.So, I signed off assuming this was just a simple overlooking. I shouldn’t have to follow his every step to ensure the job is getting done. I went to my camera system a couple of days later and found the following.He was here for 16 minutes, 7 of those minutes was spent at his truck working on his equipment and looking at a phone.What was actually done:X Inspection of my yard for key areas and the creation of a quarterly plan. (Where is this plan? He did not spend 10 seconds with me going over any plan).√ Spray the front yard.X Spray from the ground to 3’ up on the entire outside of my home (I did not see him ever raise the wand above ground level, let alone 3’ up. In addition, he did not spray any of an entire side of my house that can only be accessed by the garage that I was in the whole time.√Knock off all cobwebs on the front and back door--Spray garage (only after I asked him to)√ Spray inside house (Probably but it was obviously quick and with ZERO inspection)X Spray along fence line to “keep from driving pest to your neighbors and keeping your neighbor’s pests out.” (Sprayed 50 – 60 % of fence line. Certainly did not do the side that can only be accessed through the garage)

Devin is the absolute best employee they have! He is very through & takes his time. He makes sure that all of our concerns are addressed and is very professional! Thank you, Devin for all your hard work!!

We have been very pleased with Aptive. They do a good monthly job, but also come back free of charge if we see insects, scorpions or mice/roof rats and reapply as necessary. Overall a good experience.

Jim Campbell was my technician today. He did an excellent job. He was very thorough, professional and right on time. He took his time and explained what he was doing and why. He asked about my concerns and answered all my questions.

I would NEVER recommend this company to anyone. They are truly terrible. They will come by your house saying you should let them do a treatment for a discounted rate. The price sounds great, so you decide to give them a chance. If you decide to use them, and you are not satisfied, when you call to cancel service, they will reveal that that first treatment they discounted for you actually cost 200+ dollars and they will now be charging you for that amount because you are canceling. They will tell you it is because on the first treatment they use special equipment. I have never in my life heard of a routine, initial pest control for a home that is currently being treated monthly, with no pest issues costing 200+ dollars. Not only that, I saw a significant increase in pest activity during the time they were treating my home. So they charged me over 5 times what I was paying for a pest treatment and there were MORE BUGS in my house, all the while dishonestly telling me their service would cost less. It isn't like a normal pest control company where you pay monthly and if you aren't happy you can switch. If you choose to have them treat your home and you aren't happy they will charge you a ridiculous amount of money.

Very polite and professional pest control service. Have been using them for over a year now. Neigel did a great job on the exterior and interior of my home.

I was locked into a service contract with this company for an entire year. I was told that they would spray quarterly. After I called to complain about their service in December, that was the ONLY time that I received proof on my door (service ticket) that this company made ANY effort to come out to my home to spray. They never contacted me to arrange a date and time that would work well for me because I have pets in my backyard. So I spent over $500 for a service that I have absolutely no idea whether or not was actually performed; they NEVER sprayed the back yard or the inside of my home- and yes, I still have small spiders in my home. Called to make sure service was cancelled and loyalty department made minimal effort and said ‘Thank you’- at least they were polite.***update****Owner contacted me, will keep this post updated*No one has reached out from number provided as of today*My guess it’s an automatic response to give the impression they care.

If I could give them ZERO stars - I would. NEVER USE THIS COMPANY!!!! Very disappointed by this service. When I signed up I was told there would be 4 quarterly services and my contract would end after that. The sales person was pushy and misleading. The cost and the time frame were a complete fabrication by the sales person! What you are told and what is in the fine print of the contract are two different things. Of course, by the time you find this out it is to late and they have you locked into a contract. I was told if I had issues between services, someone would be sent out at no extra cost. LIES! They wanted to charge me extra. The we are going to add on extra services for different types of pest which were not allegedly going to cost me anything - were all added into the contract as charges. The contract, by the way, was not given to me until AFTER i had already signed on the dotted line of an tablet . In short - If this company comes to your door and tries to sell you something - SLAM THE DOOR IN THEIR FACES!!!***EDITED TO ADD***This just keeps going and going. They called again today for my upcoming scheduled service - which they will then charge me for. I HAVE CANCELLED THIS SERVICE TWO MONTHS AGO!!! When I called the service manager told me that I wouldn't have been able to cancel two months ago, as I was still within my contract period At no point was I told that I would have to call back in once a certain date had past to make a cancellation official. It is just another strong arm tactic to tie you into an auto renewing contract and continue to bill you. I will never use this company again. From now on, my pest control will be a locally owned small business. I am disgusted by their tactics and lack of service

We just had our initial service completed by Service Pro Jahquan Bolling (Q) and he did a terrific job! He was very professional (and personable), arrived in a timely manner, and explained how the process works in detail. Thank you!

I am pleased to share my positive experience with Aptive Environmental. I was contacted by the Regional Rep, Nick Winemuller who was knowledgeable, spoke well and was obviously knowledgeable about his product and service and polite. I would not have purchased from this company if it was not for Nick. I was pleasantly surprised when they not only were able to save me money on my service, but they came out within 2 hours to provide my first service! The service tech was David Hilton. His service impeccable and he also was extremely polite, knowledgeable and efficient. I highly recommend them based on the first impressions and their outstanding service out the gate.

An Aptive sales rep. came do our door. We already had a pest control company we were using and we normally are put off by door to door sales. However, the sales rep was very friendly when my wife spoke to him. She told him she would have to talk to me about their services. So he said he would come back whenever to speak to me. He came back we spoke he explained every detail and even interacted with our kids being nosey at the door.We’ve been serviced by Aptive for a year or so. We’ve had the same 3 technicians during our services which is great in my opinion. Matt, Jacinto and Antony.After each service you get a breakdown email with a photo of the tech with their name. A list of chemicals used and any notes from the tech.Sometimes no one is home and if we catch the guys on the video doorbell to let them know they can go in the backyard they are always responsive and communicate what they’ll be doing and ask if we have any questions.If you need a re-service for whatever reason it’s free and usually within a day or so of calling. If you want them to spray indoors as well it is free.Overall, great communication, professional techs, friendly and fast. A++ from us.

$80 for less than 5 minutes of service and not even a full yard inspection is ridiculous. I spent more time getting my dogs inside and in the kennel than the rep did doing my yard or even asking for indoors(didn’t happen). Spent more time in the truck out front than doing any work.

New with this company, but very pleased! Initial trial period is required, very, very reasonable for our size lot! They covered all our problems inside and outside, guaranteed; and their employees are all very pleasant to work with. Everything from start to finish was so quickly done, it made me wish my Dr was even 1/2 that fast. Lol. Seriously, you have nothing to lose but your pest problems!

I've used a few scorpion control companies in Gilbert, AZ and Aptive has had the best track record of controlling them. With other companies, it wasn't unusual to see 1-3 scorpions between services, even with a monthly spray. Aptive has kept a much better handle on keeping those critters out of my house and out of the back yard, and they only have to visit once a quarter to do it. I pay $89 every 3 months for incredible peace of mind.

My service technician was Manuel V. He was amazing. Very friendly and ensured that he covered all of our area that see the most activity. I highly recommend Aptive and I really hope that all their techs are as awesome as Manuel!!!!

Don't know how effective their pest control service is yet but the salesman was far too aggressive and I signed for a year service, something that I would not normally do. Way too pushy. Also they came late in the day and wanted to do the work right away which interrupted my dinnertime. Also the salesman asked to use the bathroom which I did not like.

Both Ronin and Cory provided exceptional service, answering questions and taking time to go above and beyond to make sure the inside and outside of the home had a solid base coat of protection. They were professional, friendly and kind even though it was their last stop of the day. I highly recommend Aptive and their outstanding service.

This was to be an indoor/outdoor but only outdoor was done even though he asked if the indoor was to be done. Individual did not let me know he was done as usual. Had this been done I could have reminded him inside needed to be done.

My house and garage gets scorpions, I live in Arizona. Since I’ve had the house sprayed I have not had one scorpion appear. Your workers are always very polite and efficient. The last one named Josh did an excellent job. I am very grateful.

Manuel performed our bug treatment service today. He was thorough, professional, and respectful of our property. I would highly recommend him. He represents the company well. Aptive provide pet friendly pest control and guarantee their work for three months. Request Manuel if you are able. You won't be disappointed.

Deceptive billing!!!!I started my service 30 days ago and was charged for it( come to find out it could of been free) and they come out again 30 days later to service my house again and charge me again!!!!!! After I talked with someone in billing I was told she could not do anything for me till she spoke with a area manager, like really!!!!!Here's a update they are still charging me for this service and they don't do refunds!!! That's fine I'll deal with it my own way. Just be careful people.

This company keeps not showing up for pest issues. I have scheduled mutliple times with them. The first time they just didn't show up wasting an hour I could have been at work. The second time they just changed the arrival time without a valid provided reason. They treated my house a month ago, i have been calling them for weeks to come deal with this pest issue and they can't seem to show up within their scheduled time. BUT they have no issues messaging me a twice a day to remind me of the scheduled appointment. Save yourself a headache and go with a better company because APTIVE is a huge let down.**1 year (almost) update** The situation has gotten a little better as the customer service will *probably* pick up the phone when I call. It normally takes 2-3 appointments for them to do their service as I prefer an after 5pm appointment window (since I work and like to be there when they do it to point out problem areas). Updated review from 1 to 3 stars as their pricing as still quite good relative to other companies. Just don't expect quick, expedited, or emergency service for more major pest problems.

Since using Aptive our pest issues are under control.
Manuel was kind and did a great job!

Cory arrived on time and spent almost an hour spraying the inside and outside of our house. He politely answered any questions I had and made sure I was getting the service I required. He made a very good impression and I'm glad we decided to chose Aptive.

Have Rodent problems from neighbors feeding over fence into desert. Manuel repaired a trap plus added one. Very knowledgeable as to my problem. I now know more. He also sprayed as usual. Good service. Came early calling on his way.

David H came yesterday to my house yesterday. He was very professional and nice. I have had other companies in the past, and by far this was the best experience I have had. I got a detailed form when he left about what he did and also got an email showing what he had done. I would recommend this company to anyone.

While the young man who came to my door seemed nice and all he wasn't wearing a mask or practicing the 6 foot rule. I left my screen door shut and locked because he was not keeping his space or wearing a mask. I became really annoyed when I had to tell him 3 times that I wasn't interested in his services since I have had and been extremely happy with the company I have been using for the past 10+ years. I was really uninterested as soon as he mentioned having to sign a 1 year contract. He tried to tell me all my neighbors were switching which I know for a fact if a lie. I don't deal with dishonest people or people who don't adhere to CDC guidelines during this pandemic.

John the young man who did our service today as so nice and very polite he did a great job. He informed us what he sprayed and where he sprayed and wanted to know if he had missed anything. He did forget to close the gate and we have a small dog that could of gotten out

Not happy at all with this company. They told me they would use my card the 1st time only, they lied. The first guy had my 15 yr old sign the contract. They don’t give you anything in writing. The office never answers phone. They said they spray all around house , garage and anywhere else, they lied they don’t. They schedule there own appts without confirming. They said they were coming every 3 months lies!! They come more often and bill my card $99 even if I’m not home. They are horrible not worth the hassle I DO NOT RECOMMEND !

DO NOT USE THIS COMPANY!! Services will not be completed, i have been home on several occasions for scheduled services that were not provided, but the technicians have lied about completing. The customer service number takes hours, days, and numerous calls to get through to a person who will schedule another failed service. The emails are NEVER answered or acknowledged, the app doesn't work. AND YOU WILL STILL HAVE THE BUGS! I'm not alone in this, read the reviews, ive even asked my fellow neighbors who use their services and its the same. Our contract is coming to an end and I have never been so happy to tell a compmany?

Have been using Aptive for quite some time. All their staff are very polite and always on time. Had a terrible bug problem (ants and crickets) before starting with this company. Since the first day they started, no more bug around or in the house. GREAT COMPANY TO TAKE CARE OF YOU BUG PROBLEM. Very reasonable cost.

This was a routine service call to prevent unwanted little critters showing up. Our service pro, Josh, was excellent. He was on time, but phoned ahead to let us know he was on his way. Always pleased with the service we receive from Aptive.

Not allot of work to do, just spray the outside perimeter. Which is why I was disappointed that the technician did not lock up the gate afterwards as requested. 2nd review, 10/16/2020-I don't think these reviews are red or taken seriously because the same thing happened today, the agent not only did not lock my gate up again he left the gate open. I believe in three strikes and you are out so in conclusion if this were to happen a third time I will cancel my arrangement with this company. If indeed you do read your reviews it would be nice to get a confirmation that you have read and you will make sure that my gate is securely locked when your agent finishes his job.

Very professional and on time. Always happy with them.

Tammy was wonderful. She was so professional. Very informative about what she was doing. I give her a 10 out of 10. She was very understanding about my three dogs. A truly wonderful experience. Thank you.

I have used Aptive for several years now! I had scorpions at a previous residence and they took care of them. Never had any others issue afterwards. They are great, very professional and safe for my kids and pets. I have recommended them to several friends!

Great service. Professional and informative. Very easy to contact and setup a repeat treatment if needed between scheduled treatments. Haven’t had any pest problems since the first few treatments. The only reason I didn’t give 5 stars is because I always have to call to get a time frame of when someone will arrive.

I am very pleased with the inspector that comes to my house. I am not happy that I cannot have an exact appointment. I will be canceling this service and going back to my old one. Exact time and date of my service. This works better for me then a range 8-12.

Service was thorough and quick. Liam was professional, courteous and personable. Would use him again. Only turn off was the company’s automatic reminders. So frequent they were bothersome. I got two reminders the same day I made the appt. One just 10 minutes after making appt.The next day I got two Robo-call reminders just minutes apart. One reminder with response the day before is plenty.

Great Service really Liked working with Aron O. the service pro. He listened to all my concerns and he made sure I knew everything he was going to do and did (found). Very informative.Company seems very compatible with our needs. Great pricing also!Thank you aptive!6/3/21 - Devin is great! He is a keeper!I was in such a hurry today as usual and he pays great attention to all my needs and requests and took care of all. I have gotten Devin before and a couple of the others and never have repeat myself on my need. Thank you aptive and crew.Today 9/9/21 wonderful service today again. Always great service. Gentleman that services my house today came here the last time and he always is very informative and goes the extra mile. Thank you aptive for employing great people and thank you for the great service!D.Edwards

I wasn’t even in the market for a pest control service, having Dismal experiences with two previous companies. But, two of my neighbors had signed up and I was impressed by Luca’s professionalism and obvious knowledge and expertise with this product, and as they were running a special, i thought I’d give a try. True to his word, later that evening the technician arrived and the initial “cleanse” was completed in no time at all. I can’t recalls the tech’s name but he was great too and answered all my questions I would highly recommend!!

Friendly, prompt and thorough.The technician explained what he was going to do and what to expect very clearly. He was quite personable and did an excellent job. Now we’ll see how well pest control works. I’ll do another review after a couple of applications.Great service so far!

They only did my front yard and charged full price. What about the back yard? I called to cancel, the lady didn't seem to care and told me we got reminders. If that were true then we would have left the back unlocked, and IF they came why didn't we get a call saying they couldn't get to the back? I don't think it was right to charge full price for half the work. Bye!

I had so many ants inside and outside, I was always using eco / pet friendly ant spray, then wiping down / mopping to get rid of the 1000s of dead ants every month sometimes a couple of times a month, I called these guys and they help me every 3 months and spray my outside, I haven't seen ants after second spray which was only 3 weeks after 1st time. I am totally satisfied !

Nothing special. And false promises.I had a sales rep come to my door, Actually the manager of the sales reps. He sold us really well telling us all these things that they would do for us, they would spray all of the grass and all of our front yard rocks. The best possible coverage ever. Because they’re specially licensed and can actually spray the yard. How they do a really good job doing cobwebs and all this other stuff. Based off of what he was telling me and their good online reviews I signed onto a contract. This was a mistake. Because what the sales rep says they’ll do and what the pest control service actually is are two completely different things. Once I had a tech out to my house they told me Half the things this guy said they would do they don’t actually do. In fact he told me most the sales rep don’t actually know what it is that they do at the houses. Essentially letting me know that the sales reps sell a bunch of poppycock just to get people to sign on. In my experience with the company has been subpar to any other pest control company I signed on with before. They spray the perimeter the house and perimeter of the yard which I guess is there a special thing. Not that special since Any other pest control company will spot treat problems in the yard. In short all these great things this company told me they were going to be, they are not. They’re just a regular old pest control company that you signed a contract with and have to pay to get out of. Which is worse since most companies let you cancel free and clear. If you don’t know better I guess they’re OK which is probably how they have such a great online presence. But as someone who’s dealt with multiple pest control companies, this one is really nothing special except good liars.

1 appointment was okay. Everything went great. Then the next appointment they text me when they are coming stating you can call or email to reschedule. Good luck with that. Calling you are on hold for about30 min until given they option to leave a message. Then don’t get a call back. Staying on hold for 1+ hrs to speak with someone is unrealistic and doesn’t work for people you have jobs to do and can’t wait on hold for that amount of time.Email: I don’t think their email is monitored at all I have never received a response email of 15 emails sent without response. They also have an app. That would be great if that worked . All it says in finalizing contract please wait . Well it has said that since May. We are stuck with them for a little while for now. Cannot wait to be done. Also I’m not sure what product they use but it’s doesn’t seem to make a difference at all . Spiders actually seem worse along with the beetles.

They perform pest control on our home each quarter. They let us know when and what time to expect them. We are very happy with the service and it is very effective since we see very few insects.

Seemed to work well until the didn’t show up and invoiced me. I called them to discuss but there was no customer service. I couldn’t get any help and stayed on the phone for 30 minutes waiting. I left my phone number to be called back and no one did. I then sent a email to customer service to cancel my services from them. I did get a response back and was told they were transferring me to cancel and get my refund. I then stayed on the phone for another 30 minutes and just gave up. I will try again later. Do not use them they have no customer service only looking to take your money.

Everyone from the sales rep to the actual tech were very personable yet professional. Did a great job getting the problem areas. Will request a follow up on the dewebbing though to get some additional areas i found. Otherwise great value for the service.

So it all began when a salesman named Morgan came knocking on the door as we had just moved into a new development and wants a bug service.Props to Morgan he sold use on a year program. Spoke all these great things the company will do cleaning spiderwebs from windows to spraying all of the perimeter of your residence. Welp 1st visit was ok as Joe spoke to me with a mask about what he would do and it would take about 20 minutes 9 minutes later he was gone. Back gate left ajar. And couldn’t find anything in backyard to show he might have done any promised work. The next visit was a gentleman who was at my residence less than 10 minutes. Well long story short don’t use this company. They will charge you for non services rendered. And when asked for a rep to contact they will fail you over and over. They are thieves.

The person that came to our door was very rude and even obnoxious. Came to our home 2 times and my wife and I both were disgusted with him. Aptive Environmental must have hired some people that shouldn't be in front of customers. They have mad a lot of people mad in our area!Update 09-24-2019. I appreciate you reaching out after 2 weeks. Your company and employee(s) where the talk of the area for a few days. Over 30 complaints on Facebook over 3 days, multiple people called the office to complain and the same gentleman was out for the next 2 days going door to door. We have a very tight knit subdivision and great neighbors. We look out for each other.

Nate was absolutely fantastic! Very polite and very thorough. It’s sometimes hard to have someone in your home, but I felt very comfortable with him being inside. Thank you again for the amazing service! I will definitely be asking for Nate for my next service! Thank you again Nate!

Excellent service. They are professional and courteous.

Employe went beyond his job by turning off my hose that I didn't know was on

Techs are always very pleasant and so is customer service. The notifications of upcoming service are a great reminder. The only thing I would request is that the text notifications of which date the service will be on also included the time window the tech will arrive. That way I don’t need to call in and wait on hold to find out.

I really question the positive reviews I read. Their sales pitch is awesome but they have been to my house multiple times, called for re-service and they are never at my house longer than 5 minutes. Try to cancel because their product just doesn't work at my house and they have never been able to get rid of my problem. Now they want $228 to cancel otherwise I have to pay their high prices for 4 more months. I would strongly suggest somewhere else.

Jim Campbell was very thorough, professional, and methodical in treating my home for pests.He took the time to answer all my questions and address all my concerns. He is a credit to your business and a fine representative. I hope he will be assigned as my service person going forward!
Aurora Torres

Quarterly service for almost 5 years. Technicians are always professional and courteous. They thoroughly inspect and spray. If and when I see a bug, it is dead!

Very good, explained application before starting. Answered all my questions.

Marcus was the gentleman that came and serviced my house. There was a little issue that was resolved quickly and he was very responsive and very informative during the entire process. He did a great job and was very friendly! Thank you so much!

Staff are very friendly. I would like to request to have Cody service our new rental home for the contract period. He was Very helpful and gave us all the information we needed.

I really like this company! I went through 4 Pest services before trying Aptive. They are on time to appointments, have intelligent hard working employees, easy polite phone reps to handle questions, and first time in 5 years scorpions are going away. If you don't want bugs hire these guys!

I’ve been using Aptive for some time to naturally rid my premises of spiders rodents and other insects. I enlisted their help initially as there were numerous black widow spider webs on my property. After first application they disappeared. All the technicians are polite and helpful.

I was very happy with their service at my prior address. Since moving in May Aptive has kept my account active although I have made several attempts to close the account. To say I am an unhappy customer is putting it very mildly. I would not recommend signing a contract because they make it almost impossible to discontinue their services! I don't have time to wait on hold for 20 minutes so that I can then be transferred to yet another department. I would seriously caution anyone from using Aptive.

Nick the technician sent a text informing that he was in route which was greatly appreciated. He was very professional and addressed all of my concerns. Thanks for a job well done.

He also treated to prevent scorpions. The techs from this company are always 100% great in every way. Pleasant, professional, wanting to be helpful and they give notice when they are on their way. Great service technicians and great company!

Just had the best quarterly service ever by Cory. He was very pleasant, interactive, described everything in detail about wat he was going to do and again upon completion. He obviously takes pride in his work and the performance of a thorough job. I really appreciate that great attitude and follow through. I couldn’t say enough good things about this experience.

Their technicians are very nice and listen to my needs. Their products are people and pet friendly.

Always happy with service. Leroy was great.

$200 worth of services spent, 2 treatments done, and I found FIVE scorpions in my house last night.I called to ask if they could send someone out today as I have a baby at home and they said they couldn’t come until Friday. They’re always late to the appointments and unorganized. I canceled my service. Save your money and time and look elsewhere

We've been with Adaptive for almost a year now. Haven't had any pest problems so far. Our neighbors have been seeing alot of scorpions in and around their home lately, I told our service guy Zach L. about it today. He took extra care to treat the interior and exterior where they like to hide. Definitely a happy customer and recommend service for anyone looking!

We only signed up with Aptive yesterday evening and had our first service today. Brian M was friendly, polite and professional . He explained the paperwork and what he was going to do. He was also patient and tolerant with my 62lb puppy!! Both dogs LOVED him! :-)

Your service man Jim was very friendly and courteous and very knowledgeable when I ask questions. I enjoyed conversing with him also about other things. You should have more guys like Jim on your team. A regular cool guy that you could hang out and have a beer with.

They are promptly responsive, and I appreciate the knowledge they shared with me in regards to the critters. Every person I've encountered has been completely professional and wonderful to speak with. They definitely care about your critter concerns. I highly recommend Aptiive Environmental.

Courteous, knowledgeable, professional, took time to explain the process (as far as billing and service), and answer questions from the set up to the service rep.They were going door to door in my neighborhood to offer the service at first I was not going to do it, but really glad I did the customer service was excellent, this company really hired top notch people to represent them.

Started service and enrolled in auto-pay. I payed every month and was sent to collections incorrectly. Called the company to fix the issue, they admitted fault and did not fix the issue.Don't get cheap pest control from a company that can't handle your money responsibly.

Service technician is always professional and polite and on time. More web removal could be done, but it is a large property with quite a few webs. To date, we're satisfied with Aptive's service.

Been with Aptive for a few years now. Clark was the tech that serviced our home today. Very kind, respectful and did a very thorough job! Incredibly happy with our service today!

DO NOT USE Aptive. Door-to-door salesmen are dishonest and will tell you what you want to hear to get the contract. Technicians are courteous, customer service is rude, and treatment is very inadequate. Treatment is bare minimum product. Aptive technicians use 1/4 the product of the other company I was using, very disappointing. I will definitely be going back to my previous pest control service at the end of this Fraudulent contract.

Salesman came to door to offer services. While most salesman are pushy, this gentleman was far from. I was pondering pest control as was so maybe I was more receptive. But regardless, he wasn’t pushy, worked around my budget and timing for payment setup and even though the schedule originally wouldn’t work out around my budget, he didn’t push off getting the job done, or doing so in a manner in which would set me up for failure (both taking care of pest problem AND budget). Another gentleman came to complete service. He was thorough, attentive to our specific needs, and extremely kind and professional. Plus they have an easy to use app in which you can send pictures and request a FREE service in between the quarter should any pest problems occur before your next service while still coming out as scheduled. So far so good!

I had a wonderful experience with Aptive. Jon won me over at my door with his professionalism and Matt was very communicative and friendly when he came by. I usually ask 100 questions and both of them answered each one with patience and ease.

I am very pleased with the service we received. Austin was very pleasant and explained what he was going do and why. I will continue to use Aptive Environmental for my pest control.

The young man who came today to our house was excellent! I was telling my husband what a great communicator he was and he seemed to really love his job and take pride in making sure he covered our entire property etc. I think his name was John. He goes to GCU. Exceptional service!!!

We just started service with Aptive. Our Tech, Larry, that came out to do the initial spray was great! He explained everything really well and gave me great information. Looking forward to great service with Aptive!

Very good customer service! On our first service with Aptive, Cory introduced himself and explained what he was going to do. Then, he followed up after he was done and asked if we had any questions.

Ive been trying to cancel service with Aptive for the past couple of days prior to a scheduled service visit. We didn't want the service. I sent 2 emails, replied to the text not to come, cancel our service. The company reply via email and text was to call the office. Hmm, an email is not enough? Ive tried the office and had wait times of over 10 - 15 minutes each time. So I left message for a call back, no response. Im beyond frustrated. The technician shows up at our house, my husband has no clue who we use for a pest company...so the technician services our yard. You cannot contact these people or get a response. I would not recommend at all.

THEY DON'T HONOR their contract. We started our service with Aptive less than a month ago. They set rat traps in our attic and said to call if we suspected a catch. Two days ago I smelled a dead rat odor coming from the attic. I have called them 6 times. Each time I hit a dead end. I get an automated message and put on immediate hold I end up hanging up after 15 to 20 minutes.

Yesterday, Larry,( a new employee) serviced our home for the quarterly spray inside and out. He was so respectful and friendly. He did a terrific job and it was such a pleasure to meet . We hope he comes every time. Definitely a good addition to your staff. Thank you Larry.

I would not recommend Aptive services. I had committed to a year contract before realizing their service is less than advertised. We have found many scorpions IN our home following a “guaranteed” service. We called twice to have them come out to home. Both times they no called, no showed. I have called countless times since terminating my service, but am never able to speak to the “resolution team.” I’m still waiting for someone to call me back regarding the issue. I can only call the main hotline and talk to a standard representative, yielding no answers with assurance that management will call me back. DO NOT USE APTIVE! You will regret it.

They come every other month to spray for bugs. It’s a good service and I’m happy with them. The guys that come out are friendly responsive and answer questions w great tips.

Great customer service. Very courteous. Explained in detail what services they were going to perform. Gave us a heads up before coming and upon arrival. Checked in with me when service was completed, asked if I had any questions or concerns.

Aptive Environmental has been servicing our pest control needs for years. Each time we have asked them to return for follow-up visits, they have responded quickly & without charge. Beyond that, we have not had any problems with scorpions, centipedes or other bugs since we began using their services. I highly recommend Aptive for anyone looking for excellent pest control.

Tammy was amazing! She is very professional and such a sweet lady. She explained everything and answered all my questions. Definitely requesting her every time.

Technician was scheduled to come between 1100-1330 but didn’t show until 2:15pm. No call to expect them to still be coming. A phone call or notice is all that I ask for. Technician was courteous and fast working. The customer’s time is valuable too. Just keep me posted is all that I ask.

Our house hadn't been treated professionally in years prior to our getting it. So the scorpions were pretty well established and in a short time we ( Aptive and us) got them out of the house and under control in the yard. We have a granddaughter with immunity issues so getting stung well I won't say it. Whenever we see a scorpion (except immediately following a service because it chases them out of their hiding spaces) we call and within a day or two Aptive is there. The specialist they send out treat our home and our yard like they were treating their own yard protecting their own families.

Aptive has done everything they promised to. We pay less per quarter, for better service than we did with our previous pest control.They will come out for free, in between scheduled visits with one phone call.They have taken care of everything: ants, aphids, mice, spiders and all other creepy crawlies we don't want.Tony is amazing!!

Adaptive has been servicing two homes for 5 years. I'm very happy with the staff who service my home. Always respectful of my home and my time. They listen to my concerns and address my issues every time!

Easy sign up and fast service! These guys are on top of it with very affordable pricing. Happy with my choice and feel good my home is protected from creepy crawlers of all kinds!

Jo Bell from Aptive came to my house this morning to perform the initial service for me as a new customer. I was very impressed with his professionalism. He explained Aptive's service and billing policy to me and answered my questions. Jo did a very thorough job of treating the inside and outside of my home. I would definitely recommend Aptive to anyone who needs pest control.

Had a blonde lady come to my door without a mask on or following any social distancing trying to sell me this service. This is not the first time someone from this company has come to try and sell me their services but this has been the worst. I immediately told her i was not interested in the company but she continued to insist when others would have respected my decision and left. She then asked if there was a homeowner present to which i said no. I explained to her that we have had many people try to sell this service to us before but we have declined every time and would continue to do so in the future. She had the audacity to tell me that what i say doesn't matter. I then tried to explain to her that nobody in the house was interested to which she asked when she could come back. At this point i shut the door because i had no intention of continuing to argue with her. Extremely unprofessional, if my family ever needs pest control we won't consider this company.

Aptive always Gives ample notifications of when they are coming.. the workers are very friendly and professional coming onto your property and into your home.. I have had great luck with the. And insects and critters are at a minimum! I highly recommend!

Crickets are not listed but we routinely had a few sneaking into our house every week. They are basically gone now. Since we started using Aptive Environmental, we've had maybe three or for crickets in our house, total, over the past several years.Great job!

I always enjoy having these guys out because they're extremely respectful and professional when we talk. I happen to be outside today when they came and noticed that they are very thorough. I'm typically at work when they come so I've never really seen them do the job when they've been here. I'm happy with them.

Poor service. When I signed up the salesman promised I could cancel and would be prorated of the service was poor. However, I just tried to cancel after two months and was told I still have to pay for the full year of service. Deceptive. Dishonest.Poor customer service. Called three days in a row with hold time more than 30 minutes to schedule service which did not come until eight days later.

Devon is our pest guy. He is very professional. We love how he is kind and gets the job done efficiently. He's always polite and asks if we need anything done special. He is what gd employee should be to represent the business.

It seems hit or miss with which technician comes to the door. (High turn around obviously) I haven't had issues with pests or service I ask to be completed, unless the technician (some not all) are left alone (they seem to skip or skimp on seevices). Some take pride in their work, some don't.

Always calls before wiry my reminders. Calls 30 min be to my house. Will do the inside when I request. Since having spruce I do not see any scorpions. They use pet friendly product too.Great company and all the service agents are awesome ?

We should have been a little more skeptical of a pest control company that has you sign a contract for there services. We had a very good pest control company already but were lured away by a lower cost, our mistake. We had more problems with pests than before Aptive so we went back to our old pest control service even though we're still under contract with Aptive. Buyer beware, if it sounds to good to be true it probably is.

Friendly, courteous and efficient. They always do a great job. I can call or use the app anytime for them to come out, even if I only saw one bug! Since they have been spraying, our bug issues are practically gone!

Vincent did a great job. He was very professional and friendly.He was also knowledgeable about his services.

Pete from Aptive did a very good job of taking care of our needs by doing an outstanding job of spraying. He was very friendly and did did a super job. My wife and I will no hesitate to call on him again. GOOD JOB PETE.???

We get quarterly service from Aptive. My service pros name was Joseph, they caught me while I was on my way out to run a quick errand but I spoke to who I assume was Joseph and told him some concerns I have. He was very nice & told me he would take care of it. We’ve always been pleased with Aptive but when I got home from running my errand, my back gate was wide open. I have a dog. Thank GOD my dog was inside because just earlier this year somehow our gate was left open by someone (not saying it was Aptive, we don’t know who it was) & our other dog got out and was hit by a car and died on the street directly in front of our house. Not pleased about that at all.

Your tech is so detailed oriented and you can tell he loves his job.Every time he is here he does a Great, Thorough job, and I appreciate that because we hate creepy crawlers. ?Thank you for sending him every time because I know it will be sprayed properly.Steve Abernathy

Professional and polite. Good value and great results.

With us being in quarantine due to Covid-19, I was not happy to have a salesman knocking at my door to have me come in contact with him only so he could try and sell their services. He could’ve put me and my family at risk. Even the Census is put on hold to prevent this sort of contact. I think it was disrespectful, unsafe, and irresponsible. I think your company should respect people in the privacy of their homes during a national quarantine. Let’s hope that your salesman didn’t put anyone at risk with this careless behavior. I will never do business with your company due to you putting my family’s health and safety at risk!

Signed up in June of 2016 by a cold call rep at my front door. He pushed a one time special of $49 in lieu of the normal $215. That sounded good and I said ok. Within 5 minutes they were spraying my property, without asking permission. I called their office and asked to cancel my contract (within the first 30 minutes) and was told that since the first spray was done, I had to pay the full $215 to cancel the contract. When I asked about a normal 3 day right of refusal, the manager, Kyle, said I could cancel but I was still on the hook for the full contract amount. Pretty slick scam! We sell, you buy and we exercise our product so fast you have no chance to change your mind...just pay! DO NOT USE THIS COMPANY.