American Leak Detection of Phoenix

I am glad I am not the only one that's had a bad experience with American Leak Detection. Just take look at their reviews. HORRIBLE..
It's hard to imagine that they have been at my house 16 times and I still have a leak in my pool and spa. We started this back in Oct and it's now April. They had to come out 10 times to determine where a leak was in my spa. Each time they found a leak. Which tells me they don't do a thorough job and check your spa and pool the FIRST time. It also tells me they don't check everything. They find a leak and stop there..After 4 spa repairs and 1 pool repair both are still leaking. The last technician asked if I can run 3 bucket tests and call the office back to schedule him to come back out. The owner, Keith, calls me and says he needs to charge me to dispatch a tech. Are you serious? He tells me he's lost money on my job. I told him how is this my problem. It should take 16 visits and 4 different techs to determine where a leak is coming from. He was actually blaming me for something I paid for that wasn't fixed the first time.

Do yourself a favor and DO NOT use this company. Techs are incompetent and the owner, Keith, doesn't reason with customer's.

Have never gotten a response

Tried calling, they asked what city I was in, then just hung up. Don't know why my insurance referred them

They intentionally mislead clients or they are lack of professional experiences to manage project
They run business in such an unprofessional, foolish and fraudery way. really embarassed for them.

Terrible customer service, rude and sarcastic no apology for misinformation given, will be staying away from this company seem uninterested and unhelpful.

Great company but my landlord needs to pay bill no address of company location on Google map. How am I going to take the landlord to pay bill. The landlord is my wife's grandmother...she 90 years old.

Let's just say this company was referred by our insurance company and we would never use them again. They sent out a service man to our home and after he left my mother noticed jewelry missing. My mother who is 70... had a wedding ring and her mother's ring missing from the same area which the employee was working. I can't express the disappointment. We reported it to the company, the insurance company and the police. The rings had very little monetary value but, sentimental value was tremendous. Shame on the employee!

They were recommended by our pool company. They confirmed with us several times and were prompt. They found the issue and communicated the clog in the pipe. It was fixed in less than 30 minutes.

This company has horrible customer service and ethics. They insist on charging twice for not finishing the first job they are sent out to. While confronting them about this work ethic they simply argue saying it must be a separate event without even offering or trying to come back out to finish the leak detection they were originally paid for. IF they did it right the first time they wouldn't have to had come back out. The office personnel also are very rude they have no customer service skills. While trying to communicate this problem they would not listen. If American leak detection does not complete the first job that has been paid for then BBB complaint will be next.

Absolutely terrible. $450 to detect a pool leak. Spent 20 minutes at my house and marked a spot. I waited 6 weeks for them to send the report so I could give it to the repair company. No leak within 4 foot radius. Company said 5 foot radius needed and no warranty since it had been more than 30 days. They waited to send me the report till after the warranty expired just in case it was wrong. Negative 5 stars would still be too nice.

Had American Leak fix a leak on a return line on the pool. It costed a little under 1K A year later the stuff they fixed was broken again. They did not cover any of it. I even talked to a couple managers and still nothing. I decided to fix it myself and they poured the pipes in concrete... What a nightmare. Fortunately I spent the time to do it right this time. Avoid these folks! Terrible service. Terrible quality

I had a leak from my pool last year. I called American leak detection and they were amazing. They found the problem and fixed it. Yesterday I called Leslie as I found a big leak in my side yard close to the pump. I thought I have another leak. Leslie schedule the appointment and asked me to do the bucket test to make sure I have a leak. I did the bucket test and found no leak in my pool. It was something else leaking. So thank you Leslie for being honest and so helpful. I really appreciate your quick response, your honesty and how friendly you are.

From the perspective of an ex employee: This company is a far cry from what it once was. Keith (the owner) hired me at $18/hr as the highest paid helper. There are multiple techs with more tenure that were making $16/hr. He explicitly said not to tell any other employees how much I was making. Anyway, as field staff I was told to milk customers for as much as possible. There are some good guys in the field but overall I would not recommend this company to anyone. Charging people for unnecessary repairs and pulling numbers out of a hat is the name of their game. Apparently graduating from BYU doesn't give you any morals. Hey Keith!

Best of the Valley for leak detection!

Our community waited weeks with no response. When we finally reach ALD they said they didnt know one of their techs was sick, would send a different tech out next day. That tech never showed up, we called again and we were told that tech had called out. Horrible communication!!

This company was absolutely AMAZING in diagnosing our plumbing issue. Our technicians name was Brian Schneider and he was OUTSTANDING! Wonderful customer service, extremely respectful and prompt in diagnosing the issues we had. We had one other company come out prior to Brian and they were through our home warranty problem and my gosh that other company was a JOKE! Brian showed up ready to work even though it was so late in the day, he worked so hard the entire time and found multiple problems that the other company missed completely!!!! If we could give them ten stars thanks to Brian we absolutely would!! Thank you so much!!

We will absolutely be recommending this company and using them in the future if another problem persists!

They are fairly disorganized (technician shows up to inspect the pipes but does not have a sewage camera on his truck). After another visit, yet a third visit by someone else is required to snake the pipe. That takes days to schedule and is then rescheduled the day before. But in the end, they got the job done well and fairly cost effective. And most importantly, they are certainly not one of the plumbing companies who try to scam you with unnecessary repairs (I had my fair share of those).

I would give less than 1 star if I could!
I had my appointment for weeks and they canceled .I called back and the tec went home and is on vacation for all next week. And no one has his number. I have used this company a lot and they have put me in a terrible spot because the employee wanted to start his vacation early! Use another company you can count on.