Angela Heuchan
a year ago
I contacted Sample Plumbing about what appeared to be a leaking toilet. The first issue was they said they would possibly come out the next day but definitely could the day after. They never called the first day or came out. The second day I called them back and they told me they had a tech coming out. When he came in he lifted the toilet lid and the fill valve tube had simply popped out. He put it back and the toilet was right back to working. Now, I recognize that I made a mistake in not checking for this, but because the water was overflowing in the back of the tank it appeared the water was leaking from the tank or toilet itself. When the tech flushed it a few times and felt sure it was the problem he headed out. I thought he was not going to charge me, and I said 'I need to pay you something for your time'. He said the office would send the bill. I should have inquired more about what the bill would be. As I was shocked when the invoice came for $160.00. The tech was in my house for 5 minutes. I certainly understand drive time, etc... I called the office and spoke to Simone, she said she didn't handle billing. I asked if a supervisor or someone in billing could call me back. I told her I was perfectly fine with paying $80 or $100 as I know a lot of service calls require that for appliances and things to be checked. I was happy to pay something for his time, I just felt the cost was really unfair based on the service provided. Simone said the tech logged he was at my house for 15 minutes. 10 of those I know he was sitting in his truck (as my office overlooks the street). And my question now is, does 15 minutes and no work justify $160? I asked Simone to call me back after she talked to a supervisor or billing. She never called me back. I called back about a week later and again she never called me back. That is just really unprofessional. I would not expect this from a small plumbing company, it seems to me it would make sense to meet in the middle in this situation. I will not be using Sample Plumbing again.