Bryan Williams
7 years ago
Working with Contractors for a living, I would like to share a recent experience I had replacing our Seattle side sewer. Earlier this year, we had a flow issue that required inspection and cleaning of our 90 year old line. Unfortunately, the inspection identified numerous locations in the pipe that were broken and posed risk of failure. With the line cleaned and the problems identified, I went to work to find a qualified Contractor and a fair price. I contacted multiple local Contractors and experienced a variety of approaches.
First there was the 'bait-and-switch, I had a detailed conversation outlining the project, lengths/depths/etc. all information from the cleaning/inspection. Based on the information I received a verbal estimate, but Let me swing by in a few days to confirm the price, and without explanation the price went up (+20%).
With the next Contractor I spoke to I experienced, take it or leave it, I said Wallingford, side-sewer replacement, and was told the price. As my project had relatively good access/work areas, I did not feel comfortable with an average price that too seem high (+10%).
Lastly, I called Ed at NWSR, he answered, I explained the job, he gave me a price over the phone, the same price the first Contractor started with. Additional, Ed replaced more line than we discussed and did not ask for more $, all he said was, When we got down there it did not look great, so we replaced it.
I could not be happier with the service and total experience I received from Ed and Northwest Sewer Repair. Also, if sewer work gets slow, NWSR can go into the landscaping business, they restored our rock wall and mature plants/landscaping back in better shape than it was before they started. Thank you Ed, you made a painful experience as enjoyable as possible.