Beacon Plumbing

I called these fine folk today (December 2nd, 2020) for an emergency leak find and repair and they were able to schedule and come out not even an hour later! Great speedy service there. The technician came out, and found that the fault was a broken faucet which needed replacement. Very professional. However, receiving the quote for repairs, I was quoted $850 for parts and labor for the replacement. Let that /sink/ in. Nothing else, just a faucet replacement. For almost a grand.

The work required is maybe 1 hour for a complete amateur like myself (my setup is fairly standard, pictures attached; I know this time cost because I did the original installation myself 3 years ago [probably why it broke in the first place lol]) and the raw material cost... man, I couldn't even find a faucet costing more than $350 at Lowes just now. I brought up the price of the replacement and referenced that my existing faucet cost $150, the technician said to me Well, maybe the cheap cost is why your [existing faucet] didn't last so long.

My dude. A) Rude AF. B) You're telling me your $500 installation fee is what'll make the faucet last longer? 👍 K. (Real talk, that's $100 per screw/washer/nut to install the faucet). Don't get me wrong. I totally understand area expertise and that there are years (maybe even decades) of experience behind that installation. But hot damn if you, with a straight face, can tell me that price tag is worth it for a basic replacement job like this.

Attached are images of the quote as well as what's under and over my sink right now for proof. I absolutely will not be using these guys again. A complete scam in terms of cost. Dang... Maybe Amazon has $850 faucets... Lemme go look there. It better come WiFi enabled though.

Good points: Service fee charge, very reasonable for same-day emergency investigation. Thanks!

Update:
I installed the new faucet same day. Let me correct my time estimate -- It look 40 minutes, half of which was trying to find the channel locks from the garage. $250 for the faucet from Lowes (one of the much much much more expensive ones). Image attached of final look.

Beacon has been my go-to for my plumbing and electric needs. Today I had plumbing and electric work done Steven F from Beacon came out and installed two new USB plugs and replaced three old GFI switches that needed to be updated. (Job 238). Steve was quick and efficient and everything is new and updated. Then Kyle came out and fixed a leaky toilet He did a project that would have taken me hours to complete. Thanks Beacon

We had a great experience with Jesus and Liam. They came in to fix a leak from our toilet and fixed a new problem we didn’t see initially. Now we can enjoy our bathroom in our new apartment!

Noticed last night on a whim that my water heater was leaking! Started freakin, so I called…you know the rest. They answered on the first ring and it was 10pm! They were here in 15 minutes and took care of everything! David and his partner were professional, courteous and polite. Everything was “no problem” and “yes Sir”. They were spectacular. Solid, top notch company. They care and it shows.

We had an issue with our heater and it broke and Beacon sent out Tony. He was extremely responsive highly professional and thorough. He walked me through the operation of the thermostat and we couldn't have worked with a better crew. Job number 220089

Positive experience, and special call out to technician Brian. The project was replacement of a recirculation pump, and as I always like to learn about any issues with my home, he was most gracious in letting me watch and explaining all the system intricacies. I addition, he brought to my attention the need for an expansion tank, and some issues in the master bathroom. The price was not a bargain, but fair. Work was top notch, right down to trimming the Teflon thread tape and even flow of solder on pipes. Will definitely engage with them/Brian again.

As Seahawks fans, we decided to book Beacon for our 1st plumbing issue. The stars given are because of the ease of scheduling and fast availability. The reason for the low score is their price. They almost gave us the wrong diagnosis saying it was a condensation issue and when they were leaving more leaking occurred. After further inspection they found the leak and said the repair would be over 3k. They charged us $220.00 for the call visit. We just had a different reputable company come and quoted us $900.00 to fix the issue Seems to me too big of a difference. Anyways, I thought I'd share in case anyone out there is considering using your services to be aware.

Tony Hall helped us with a leaking water heater disaster (job# 227140) and he was super helpful and informative. Job got finished in record time and Tony was super easy to work with and talk to. Highly recommended!

Wow, Terrible Customer Service, Terrible Work.

Started the $20,000 project of connecting us to City after our Septic tank went.

Day 2, Broke our water line (after spending a whole day marking where it was) - 3 days without water. -- don't they do this everyday?

Told us there would repave the concrete they tore up -- Concrete driveway is left a disaster.
Told us they would lay dirt and grass seed -- All rocks : This will be fun to mow grass growing in rocks.

Changed agreement about the last part of the job that we paid for separately and refuses to refund $5,000. Now 3 months of fighting with them it is obvious the workers are lying about the work that was done. We cancelled 3 times, by phone and email. They didn't show for the scheduled appt. so we figured it was clear. Then 3 weeks later show up randomly saying they want to complete job. Talked to 3 different managers now and they keep giving the same run around

SHOTTY WORK -- SHADY WORKERS -- DO NOT CALL BEACON !!

Please do NOT use Beacon.

I had a very unpleasant experience using Beacon Plumbing. First my hydronic heating system failed one night, and I troubleshoot the system to the best of my abilities. I reasoned that the circulator pump had failed. Not knowing the system well, I opted to call a plumber just to confirm my suspicions, or tell me what was really wrong with my heat. I called Beacon since they were a 24 hour service call, and I had no other experience. I WISHED I READ THE OTHER REVIEWS ON YELP BEFORE I CALLED! While on the phone I asked if they were familiar with hydronic heating and they were very quick to tell me yes, they were. When the service tech got there and I showed him the system, he was very lost. After a while he troubleshot the system and told me the exact thing I told him what I thought was wrong. He then proceed to tell me that I needed a $962 replacement pump, I bite my lip and said yes, because I did not want my kids to be without heat during the night. He then went through his truck and said he didn't have one and couldn't get one till tomorrow. I should have said don't worry about it and I would get one, but I didn't for some reason.
The next day he showed up and hour and a half later than when he said he would be there or call to update me. They installed the pump within 30 min and got the heat running. Later I looked up the pump that they installed and found out it retails for only $250!
I PAID $962!
I called Beacon and asked why a pump that retails for only $250 was $962 and they could only tell me that they include labor in the cost of the part. I asked why they could not tell me what the part actually cost and how much labor was and they refused. I was immediately transfered to someone else that would say the same thing and only would audit my case to make sure I was charged correctly. I do not understand why they couldn't tell me how much they charged for labor or the cost of the part.
These people are unethical, and do NOT deserve your business, time, or money.

Dionte and Sam, came out on short notice, snaked our pipe and pulled a load of hair out of our drain. What once was standing water is now flowing better than ever... literally, I don’t remember the bathtub draining tgat quickly. Very please with their work and Beacon Plumbing.

Josh and David came on short notice on a Saturday and were super friendly and helpful as they patched a leak for us. The went above and beyond to tell us what we need to do next to fully fix the issue.

Josh, Grant and Kyle did a great job. They were professional and efficient. Even though the problem was challenging to diagnose they did a good job of explaining the situation.

David C. and Paul (I believe) came and helped get my kitchen sink usable again! They tolerated my four curious children and left everything spotless. Fast, efficient and courteous. Thanks, guys!

Highly recommend! Romeo got the work done quickly, and we’re so happy to not worry about old plumbing now!

Thanks for the prompt service
Called in the morning they were here by 10:30 am
Super professional and helpful
Will be the first to call them if I need a plumbing issue

THANKS

Paul and Paul we're on time and very quick .would reccomend to anyone in the future.

Just had a bad phone experience Poor customer service

Service was fantastic!