Kimmerly Edwards
2 months ago
My plumbing issues started when I was notified by the city that I had a leak. Called my insurance company and Mr. Rooter came out, identified the problem and fixed it (water line leak) in just a few hours.
A few months later, I started having drainage problems. Unfortunately, I chose a different company this time since this issue would be an out of pocket cost and not covered by insurance. They identified the problem and attempted to fix it, but FAILED miserably. I ended up disputing the charge with them after they broke several things in my home and the overall work done by the plumbers and technicians was incomplete! A four day job turned into a little over 2 weeks from start to finish for them to complete, but the job was done....or so I thought. I STILL continued to have drainage problems even after calling them back out to my home several times.
After the 4th call, I decided to call Mr. Rooter for a second opinion, which I'm glad I did. They identified the issue that the first company misdiagnosed. The first company was close, but it turned out to be way more extensive.
Adem, was very helpful explaining everything (old cast iron pipes that needed to be replaced). He definitely had alot of patience with me, because I know I asked the same questions about 50 times, but he answered them the same way every time and didn't seem to mind. Once I understood everything that needed to be done, I signed the contract to get the work done. The team (Sam and Travis) they sent for the job was very polite and professional the entire time they were in my home and didn't mind answering any of my questions. They were in and out in the time they said they would be and did a good job cleaning up after themselves once they finished. All drainage issues were resolved! THEN, this week I noticed my yard was extremely soggy, so I called Adem back out to take a look at my concerns. They scheduled a leak detection, which to my surprise, they ended up footing the bill for! Adem also let me know if the issue was something they did, they would take full responsibility. Turns out, I have another leak under the concrete they had already removed and replaced and Mr. Rooter is sticking to their word and addressing the issue. Unfortunately, they'll have to dig up the concrete slab they recently poured, but at least it's going to be fixed. This entire process has been a little uncomfortable for my family, but we survived the inconvenience. I'm just grateful for an honest company that came out and did what they said they would do and not have me wasting my time and money.
I have been recommending Mr. Rooter to everyone! I'm definitely pleased with them, starting with the customer service rep (Toni was very responsive to all my calls and working with me on schedule availability) to the Technicians. I hope I won't need them again in the near future, but as long as I'm a homeowner, I will have them on speed dial!