Whenever you use a service company we all consider normal things like cost, timeliness, quality of work and experience. 1# United is very reasonable in cost: I received 3 quotes for a water heater repair and United was lower by 20-40%. 2# Not only were they on time, they fit us in the schedule to accommodate 3 days earlier knowing my wife was expecting a child 3# All the work was done using good materials and neat installation. They also suggested different alternatives for long and short term fixes. 3# Office staff was very friendly and efficient. All service staff were extremely informative, communicative and professional.
I would add a fifth important dimension of service work, accountability. They performed a repair that did not solve the problem initially and after trouble shooting further they made another repair that fixed the issue. Then the owner called me personally, and not only offered the complete refund of the previous repair, they did the whole repair at no cost for my inconvenience!! Then, they offered to add a part to my water heater to make it last longer ....FOR FREE!!
You will rarely find this level of customer service and accountability in a service company. I can honestly say this is the most dependable and reputable plumbing company I have ever worked with.
Thank you to the owner, service team members and office staff. I will continue to use this company for all our plumbing needs and recommend to friends and family!