Took our money for a hydrostatic test. They tested the wrong places and it failed. Took another plumbing company to come out, test the PROPER clean out and it passed! We asked for a partial refund since one side of the house was tested correctly and the other side was not, but they had an excuse and said no refund. They were going to charge us 795.00 for a new cleanout.... when there was already one there and it PASSED (by another plumbingcompany)! Then the owner had an excuse saying well, looks like it had 3 systems... my response.... then why weren't all three systems tested, since thats what we PAID you for? He said I don't know, but the one system we tested passed, the others are a courtesy, so you don't get a refund.... WHAT? Y'all didn't complete the inspection, inspected the wrong clean out/spot and y'all won't give a partial refund? Wow, don't trust this plumbing company to come out to your house..... it's funny, bc my sister is buying a house (used this company) and they said the same thing to her too, hers failed and it would cost around $900.... sound familiar?
UPDATE**** spoke to the plumbing company that came out and fixed the work from unique plumbing... the house has 4 clean outs and the 2nd clean out unique plumbing tested (the one they failed) was the end of run and it isn't supposed to hold water. So Unique plumbing hydrostatic tested the wrong cleanout and didn't test 3 other cleanouts, to perform a proper inspection, which is what we paid them for. But the owner had no problem telling me no refund and then hanging up on me.