Tom's Plumbing, Inc

Fixed the leak coming into the house. Good service and price.

Very positive experience. Another local plumber quoted twice the price and was not friendly to work with. Tony showed care from my first call. Two guys from Tom's came the next day and did the repair quick and as quoted - half the price of Ernie's. Highly recommended.

BEWARE!! Plumber came out to install a kitchen faucet. He did a good job installing the new one but took the old faucet and never asked if we wanted to keep it. I actually planned on using it but when I called the office they just said, normally people don’t want to keep the old one and he kept it. I informed them it was only a couple of years old so yes, I wanted to keep it. They just said “oh, sorry”. I will not be using them again.

I made an appointment a week in advance for a problem with our bathtub. They were here 45 minutes and said they had other places to be bu they'd be back later. Never showed never called. When I called they acted like we should have known exactly what the problem was and that it was our fault they couldn't fix it. I'M NOT A PLUMBER! They were absolutely useless.

The service guy Jeremy was fast and very professional, highly pleased and will recommend! Very affordable for quality work. Thanks Tom Plummbing!

I had an old, short, round toilet. As a man, that was a big no beauno. I called Tom's, they were hands down the most prompt at answering, and scheduling of possibly any company I've used in the past. They showed up on time, replaced toilet, and left. Perfect. I can now confidently say, from the bottom of my heart, I am once again, KING of my throne. Merry Christmas to all, and to all a good night.

Fair prices for good work done. I appreciate Tony and all he does.

Great company got the job done fast and affordable. Very nice guy.

Tom's Plumbing has been around in Arlington since the 50's. Tom Chandler started the company. Scott & his son Tony now run the family owned & operated company. I have used them since 1984 for toilet repair + NEW electric water heater + cleaning out my kitchen sink.

They did a great job repairing a collapsed sewer line at my old home. Price was under estimate. Would definitely recommend them.

I called in the morning to schedule a plumber to come out and service a water heater. Person that answered the phone said she could have someone out tomorrow. I provided my information and address for the job. I later received a call in the afternoon saying I had not been put on the schedule and when would I like them to come out. I stated tomorrow as originally planned. I got put on hold and when the returned the turned down the job without explanation and just hung up. Completely unprofessional.

BEST Plumbing service in Arlington. Family owned & operated since 1960 - 60 years!

Samuel was very nice and prompt. After the company through my home warranty gave me the run around one phone call to Tom's Plumbing and 30 minutes later problem solved. Price was very affordable as well

Came out fast. Fair price. Excellent work

Amazing staff and great work

Great pizza and even better service.

Have used several times very efficient and fast.

Milked about 40 min. After he left I spent 30 min. Fixing leaks and a pinched line.

I don't normally leave reviews but TOM'S Plumbing is Remarkable, exceptionally HONEST and VERY KNOWLEDEGABLE. TRUST me on this one. I say through my 30 plus years in the area dealing with plumbing issues I have not seen as much HONEST GUYS in this industry than this guys. (I say that again)
To begin with I thought I had a water heater problem. So I called around how much the replacement would be. Two big plumbing companies in the DFW area quoted me from $4200 to $4500. Forty five minutes after I called Tom's Plumbing and Heating, Tony the grandson of Tom's came out to look what I have. Really nice guy. He initially said it may not be my 6 year old water heater. He went on to check things more. He then calls Alex to take a look further. The other plumbing company also came by during this time and left without really looking much and said $4200 to replace a 50 gallon heater. HUH?? Really!!??
I left Alex and Tony diagnose the problem more, after about an hour or so Alex found the problem. It was not the water heater after all, it was the shut off valve and nothing wrong with the old water heater, I WAS LIKE! WOW! This guys are for real!!!! and they just SAVED me tons of money. And mind you, I was ready to hire the second guy he said he can do it today for $4200.
LESSON: Do not believe everything a plumber will tell you until you call TOMS PLUMBING. They made me a believer that there are still honest people (plumber that is) and NOT JUST AFTER YOUR MONEY. I will use them again and even for my business needs. It feels really good to be treated the way Tony and Alex treated me today. PLEASE GET THE WORD OUT!! You will not be sorry and will save you from unnecessary water heater expense. SIX STARS FOR ME! Thank you so much guys!

The quality of the work seems good (time will tell). I'm only giving it 3 stars since I was charged a Service Charge + 1 Hour + $5.00 Fuel Charge. I know based on the security system that the plumber was here for less than 1 hour so I think it's a little underhanded to charge a service charge AND the first hour (I have had another plumber out who only charged the first hour and no fuel charge). And the fuel charge seems unnecessary given that gas is less than $2 / gallon and I'm just outside of Arlington by ~1 mile.

Great experience. I have used them for several things now and now consider them my go to plumber. Alex has done great work for us.

Lies about doing commercial plumbing. Receptionist rude and hungup after initially telling me they can do the work , then says they dont do commercial after i told what the job was

Thank you Guys!! I will always recommend these guys they are so polite respectful just over all good people. Plus they do a great job for a great price. Thanks again

Tom's Plumbing is great! I've used them for years. They always correctly repair what is needed and their price is very reasonable. They are prompt and courteous. I highly recommend them.

Paul did a great job installing a new sink for me. Very friendly and professional. He got the job done quickly, cleaned everything up, and explained everything about the new sink/faucet. Overall great experience with Tom’s Plumbing.

While the quality of the work was OK, I was surprised and insulted by a $5 fuel charge. This was not disclosed upfront when I called for an estimate. No other vendor has every charged me a fuel charge $5 is minimal compared to my $225 invoice and feels petty, especially since we are both in Arlington and gas is under $2 per gallon.

It's a shame that I will not be able to use them again because I prefer to give my business to local folks.

ARUNA found a plumber and called me back to give me his ETA. SAMUEL, the plumber was professional, courteous and on time wearing a covid-19 mask. Samuel was in and out in about 40 minutes !😷

Life saver. We had a full house of people and were expecting more very soon. The sewer line was clogged. Called immediately upon Tom’s open time. Told the receptionist my plight and she made my call a priority. Samuel and Nick came out and resolved the issue ASAP. Samuel was very professional and the cost of the service was very reasonable. Thank you very much for your service.

Tom's was able to work with me to have a leak in my father's yard fixed even though I don't live in the area. The guys worked very fast (done in about an hour!) and they were knowledgeable and very professional. They charged WAY less than others quoted, by almost $1,000! We will be calling Tom's for any future needs, highly recommend!!

First time customer. Great service. Will definitely use again!

Wouldn't recommend.

Leaky bathtub faucet.

Ernie's came over first, did a cheap temporary fix as I asked, and quoted nearly a thousand dollars to make a permanent repair.

Next was Williams, who made me give my information over and over as I was transferred from dispatcher to dispatcher. They sent over a shady guy who claimed that three-handle faucets blow and that I needed his tile guy to rearrange the tub for a single-handle faucet. Also nearly a thousand dollars. He put in a rubber washer like Ernie's, but it still leaked... probably to motivate me to accept his offer. $79 flat-rate service call for that experience.

The Tom's guy came over and replaced the faucet for $260 altogether. Should have called them first.

I am giving 3 instead of 5 for two reasons. I called about an issue, they showed up and did the work. I asked about a second problem, but the tech didn’t have what he needed to do that job. He said he was going to have them call me back with an estimate. 4 days later I called and was apologized to and said they would get back with me. That was a week ago, now. So about 2 weeks later and no one called me back to fix a bad pressure valve on my hot water heater. They also didn’t have a “clean out” cap for the clean out in front of the house. As often as they do that I figured they would stock. So I had to go get my own clean out cover and back fill my hole in the front yard myself. Paid them about $120 for 15 minutes of an incomplete job. I am giving three because they showed up when they said and cleaned it out so I could get My air working that was off due to not draining.

UPaDATE: When they realized they had a communication problem and hadn’t provided the best service, they made it right. I will use them again and recommend them. They had a hiccup and when they realized it, made it right. Showed that they had integrity.

Highly recommend Toms Plumbing.
Holly is the very best

This is our new go to plumbing company. On time and the work was done to a higher standard and a reasonable price. To them... Thank you!

Great job on installing the toilet at an outstanding price!!

I called in about an object lodged in my toilet. I was told to buy a new toilet, leaving a bunch of gel mess in my toilet. No talk of payment which was fair because the problem was worse.

After some talks they worked with on me on the service bill since the problem was only exacerbated. All in all, their customer service department is great, being both prompt and friendly. While I probably won’t use their services, I would still recommend them to people who need work done on their plumbing.

We don't appreciate the unprofessional way things have been done in the severe lack of communication from the intake staff to the service dept. nor the condisending attitude of the from office girl. We have used this company for many years, however sadly no longer. Small details make a big impact. It all adds up to either keeping a client or not..

Fast and quick. Not expensive. And the lady on the phone is so sweet and helpful! Highly recommend!

I've always been impressed by their availability, professionalism, and quality of work. Price is always right, too! I've had them install a gas line to our stove, a new faucet, and repair tub/shower leaks. They do a good job.

I have used them for years. They do good work and fix the problem fast.

They did a great job fixing my slab leak...

good service

I am really happy with Tom's Plumbing. I had a slab leak, and could not tell where it was located...there were no warm or wet spots anywhere, though the leak was at the rate of 1 gallon per minute. I first called a 5 star Google-rated company, and got a bid to fix the leak, with a separate charge to use special equipment to locate the leak. Then I called Tom's, who said they have a fixed rate for slab leaks, + parts. Tom's base rate was significantly lower than the other company, and they included finding the leak in the flat rate. The guys who came out knew their stuff. They were efficient, courteous, and did a good job. (I waited a couple of weeks to write this, to be sure the repair held.) The bill for parts was actually less than the estimate. So in short, the work was good, the price was good, and the experience was good. Thank you, Tom's!